Scottish Power Electric Reviews

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★☆☆☆☆
1.3 / 5
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Scottish Power Electric

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Latest Reviews

★★★★★

“Nice responsive team and very faithful guys”

Written on: 22/07/2014 by gjbondgaurav21 (1 review written)

It is very nice firm who is creating a very best services for companies. They have a faithful staff which are ever-ready to help in your problem… Read Full Review

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★☆☆☆☆

“been promised my money back im still waiting . ”

Written on: 22/07/2014 by RylandMoran415 (1 review written)

I asked for a quote on energy prices seemed ok . I then find there taking money out of my account to pay someone else supply . Im still waiting my money back from them after being promised the money on it way . Not happy . I RANG scottish power but i am stood in a long line waiting to be answered . Not a good start to trust a supplier energy . SAFE TO SAY I shall not be using them… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 19/07/2014 by Pricems484 (1 review written)

I have spent months trying to get a final reading from this company. They never reply to emails. They promise to sort things out over the phone and NEVER do. They are trying to bill me for nearly £500 after I sold my house and it had been empty for months. I have pleaded for a final bill using the readings taken on the last day of sale which I (and my estate agent) took but they still keep sending estimates. Last month they said they would sort it out and send an accurate final bill but all I… Read Full Review

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Tobaweey's Comment

Written on: 19/07/2014

This is unusual for Scottish-power? I think they are the best among all of them. I have moved all my properties with them although they are not the cheapest . They have promptly refunded me for any extra paid money. They have been rated as the best on Which consumer magazine .

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★☆☆☆☆

“Poor customer service - mis-sell products”

Written on: 18/07/2014 by mr-icy (2 reviews written)

I had a blazing row with them yesterday, our micro-business electricity 12 month contract was due to be renewed and when I called to negotiate the sales person offered us a 2 year contract at a reasonably competitive rate. Rather than rush into this I contacted Scottish-Hydro and got a 2 year contract quote from them which worked out only about £40 cheaper (annually). As there was so little difference we decided to go with Scottish Power and save ourselves the hassle of changing supplier… Read Full Review

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★☆☆☆☆

“Rubbish avoid avoid”

Written on: 18/07/2014 by Saraattridge (2 reviews written)

Customer service dreadful , have just recieved a final bill two months after I left them demanding £211.00 no information on the letter as to why this money is owed, I have worked out they owe me as I have used far less this winter than last, hour and a half waiting time on phone! Online account automatically shut down as it would not recognise my password, finally got through by phone and was told my final bill was estimated and that they did not receive my final readings which they did… Read Full Review

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★☆☆☆☆

“Scottish Power are the Worst Company I have ever dealt...”

Written on: 17/07/2014

I have totally had enough of Scottish Power. Firstly, they allowed us to go a year, underpaying our Direct Debit and did not bother to inform us that this was not enough to cover the electric we were using. At the end of the year, we moved house, where I called them and transferred all the details to the new address. 

That month I received a bill for £108, when I called to pay it, I was told that there is nothing owed and I do not need to worry about it, and we just set up another Direct Debit
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★☆☆☆☆

“Rubbish Company, Stay Well Clear”

Written on: 15/07/2014 by Robdawn (1 review written)

I waited 60 minutes or so to talk to customer service five times, each time they said they would investigate my complaint and call me back.......Im still waiting...!! Rubbish company, rubbish customer sevices. Im looking for a new energy supplyer even if I have to pay more… Read Full Review

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★☆☆☆☆

“There cannot be a company worst than Sottish Power”

Written on: 12/07/2014 by Houghton85 (1 review written)

Sent us a FINAL ENERGY bill which we paid in full. This was then followed by a FINAL ESTIMATED Electricity Bill for over £120. Called customer service numerous times and never got through. Emailed there customer complaints address and got back a standard reply stating they would sort out my complaint within 15 working days, guess what nothing received apart from another bill for £34. This has been followed by a several emails telling to go to there website and log on as there is an urgent… Read Full Review

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★☆☆☆☆

“What call centre !!!”

Written on: 10/07/2014

After a long wait,I did speak to an advisor who gave me the wrong information and so the process of trying to speak to someone started again. After waiting for almost an hour,I spoke to Liverpool, Glasgow twice and then Wrexham when my phone's battery died and I almost give up the will to live !! They were mentioned on the main news this morning that Citizens Advice had them as one of the worst for complaints. Second bottom in the big six with complaints double in the first quarter. I did find… Read Full Review

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Martinhabik's Comment

Written on: 10/07/2014

Have just got off a phone with Scottish Power CSR name Scott, and so far had the best experience in getting new supplier, offered me the best rate 11.55p per kWh with price fixed until july 2015 and no exit fee!! How cool is that.. try and get it elsewhere, yes their standing charge is higher but at least I don't have to drink cold tea or have cold shower to save few quid!

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Mwc1's Comment

Written on: 10/07/2014

You were very lucky getting to speak to an advisor, which the majority of complaints are about. Customer service is a priority in any business and the unacceptable amount of time that Scottish Power makes you endure is totally unjustified.

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★☆☆☆☆

“Very bad service”

Written on: 10/07/2014 by Fletcher417 (1 review written)

Have experienced terrible serice from Scottis Power especially to contact them - a promise to ring me back in two to three hours - still waiting . . . Very inefficient company. … Read Full Review

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★☆☆☆☆

“Switchover poorly handled, Callback advisor hung up on...”

Written on: 09/07/2014 by Rohann301 (1 review written)

Switched to this lot on the promise of cheaper bills as gauged by U-Switch. Unfortunately U-Switch does not compare competence... Got the agreement letter promptly then got the notification to enter my final meter readings. Now my meter is on Economy 7, and has Rate 2 as the day usage, and rate 1 as the night, so I phoned SE up to confirm they had these readings noted correctly before proceeding. They said they did, I gave them my readings, then I wait. And wait. And wait. Eventually I called… Read Full Review

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★☆☆☆☆

“DO NOT USE THEM!”

Written on: 06/07/2014 by ojSharp271 (1 review written)

This company has sent me many letters, threatening to take me to court for non payment of an ESTIMATED Final bill ! I actually left them because I could never get through on the phone and my eMails were always unanswered. My new provider and I have contacted them ON 4 OCCASIONS with final readings and Scottish power IGNORE us - pushing forward with a 'system' that generates threatening letters stating I'd have my credit rating wrecked etc. In my 52 years I have NEVER EVER EVER dealt with a… Read Full Review

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★☆☆☆☆

“DO NOT USE THEM!”

Written on: 30/06/2014 by JoseBauer (1 review written)

What a joke, I have being trying to get through to someone in customers services for months!! the automated service is rubbish as it does not recognise your voice and gives you no options to talk to anyone. tried speaking to someone but your left holding for an hour or more! when you do get through to them they don't log anything so I end up getting the same letters through but threatening demanding payment when already said I don't live at the property! my poor letting agent has tried for… Read Full Review

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★☆☆☆☆

“Worst customer service - ever”

Written on: 26/06/2014 by teArnold90 (1 review written)

I've been on hold for the more that half an hour just to speak with someone and I'm still waiting… Read Full Review

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★☆☆☆☆

“Unbelievable”

Written on: 25/06/2014

Just terrible. Randomly sent me a bill for £500 and have tried numerous times to get hold of someone to discuss. Email, call backs, sat on the phone for an hour on hold and still haven't managed to talk to anyone… Read Full Review

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★☆☆☆☆

“Shocking Do not use this supplier”

Written on: 25/06/2014 by Milesl1957 (1 review written)

NEVER ANSWER PHONE AVERAGE WAIT AN HOUR TODAY ON MY EIGHTH CALL TO SORT OUT A BILLING PROBLEM WAS QUOTED 3 TO 5 HOURS. AS THE BILL IS IN CREDIT BY A LARGE AMOUNT THEY WILL NOT SEND ANY UP TO DATE BILLS OR REFUNDS AND THIS IS AFTER CALLING 8 TIMES. IF YOU RING SALES THEY SEEM TO BE ABLE TO ANSWER CALLS QUICKLY. … Read Full Review

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★☆☆☆☆

“the worst customer service i have ever experienced”

Written on: 23/06/2014 by Murray70 (1 review written)

Before I start, I only gave them 1 star because I couldn't give them 0. Staff are shocking, I keep getting different information from different members of staff. They don't respond to emails, don't return calls. One woman said she'd call me back in 5 mins, still no call after half an hour so I called them back and she'd finished her shift 30 mins earlier. Clearly had no intention of calling me back. Staff tut and sigh. Sick of them! What do I like about them? Nothing! Don't go anywhere near… Read Full Review

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★☆☆☆☆

“zero rating supplier”

Written on: 23/06/2014 by wtNoble419 (1 review written)

After leaving Scottish Power in February it has taken me until now June to obtain my credit refund. I have been told lies, had promises made, been given various amounts re the credit and lastly told my refund would be made in next twenty days, which have passed with no refund. I wrote to the Ombudsman and finally to the Director Customer Services which eventually produced the cheque for the refund. Think very carefully before joining this supplier. Every review I have checked has vast amounts… Read Full Review

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★☆☆☆☆

“In credit by £988, still want to increase my DD... ”

Written on: 20/06/2014 by YulianaChristian (1 review written)

This company is a disgrace. As short a story as possible - previously big consumers of both gas & electricity but moved overseas 2 years ago. The house is empty so clearly our consumption has absolutely plummeted to a miniscule amount. Don't bother trying to manage your acct online as any messages are totally ignored or (worse) inaccurately answered. Maybe their so-called Customer Service staff can't read? It took 4 months to get a partial (50%) refund of the £988 in credit and to reduce my DD… Read Full Review

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★☆☆☆☆

“Customer service is so poor it must be illegal”

Written on: 19/06/2014 by anMacDonald295 (1 review written)

Want to wait 30 days for a response? Want to wait 60 days for a bill based on actual meter readings? Pick this lot. Spanish (owned by Iberadola) service at it's absolute worst. Surely it's illegal to refuse, or be unable, to issue an actual bill once meter readings have been sent 4 times in 2 months? I hope never to have to deal with them again. Sadly, my new supplier tells me I switched 3 weeks ago. Scottish Power think that I'm still with them... and of course can't respond to… Read Full Review

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