Scottish Power Electric Reviews

Click here if this is your business
★☆☆☆☆
1.2 / 5
387
5.4% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Compare reviews of Scottish Power at Review Centre or search out the top Electricity providers available. Your experience can help yourself and others to make savings on utility bills. Write a review and let us know your views on this provider.
? Ask our helpful community of experts about this product or company
Scottish Power Electric - Ask a question now

Media Gallery for Scottish Power Electric

Scottish Power Electric

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Rubish customer services ”

Written on: 20/07/2017 by Aldeny160 (1 review written)

Never recommend them to anyone. very poor customer services. many promises never help. The most significant issue is when I moved to the flat the Gaz meter is prepayment one. wherever I toped it the credit gone. I phoned them they promise to resolve by giving my money back. They sent 2 times cards and the meter didn't accept it. and every time I sent email they promise to solve and nothing. another thing is I asked to change my meter to credit meter and they gave me appointment after 3 week and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Will not sort out incorrect billing.”

Written on: 01/05/2017

I have been trying to sort out the bills of my mother-in-law for three years. Since a meter change in 2014 she has been receiving bills of up to £1800 Nothing has been done despite repeated contact and complaints with the company,including a visit from a company representative. The house is now sold and the new owners will be taking over with this matter unresolved! A complete nightmare… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful, dreadful. dreadful”

Written on: 21/04/2017 by Evier170 (1 review written)

On 1st February 2017 Scottish Power installed Smart meters at my property. However due to their system crashing the engineer did not connect up the gas. G4S made an appointment to rectify this but then cancelled due to being sacked. Promises that a Smart Engineer would make another appointment went unfulfilled. I got fed up and when our tariff ended decided to change to NPower. NPower requested a meter reading. I was unable to take a gas reading as there was no display on the meter. After… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible engineers and service”

Written on: 21/03/2017

I have had 5 engineers come round and try and fix my boiler over the last month. They all diagnosed different things. Today was the last straw, the engineer just looked at the boiler and played around a bit with it but now I have no hot water. The problem before was the pressure of the hot water not the temperature. He left me his morning and I realised I never had any hot water, so I called straight away to get him back. They will not fix the fault because we have lime scale! This engineer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer service EVER! Avoid company!”

Written on: 14/03/2017 by Elltom (2 reviews written)

Have been trying to pay a bill for 3 months and despite numerous calls, several emails all promising to resolve this within 48 hours we have still not heard from Scottish Power. Avoid this company, they're a nightmare… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer sevice”

Written on: 22/02/2017 by Peony0819 (1 review written)

Hard work, seriously i I have changed provider, waste of my time that I will never get back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful”

Written on: 11/02/2017 by lucretia_ten (3 reviews written)

I was with scottish power for my gas and electric for a few years on and off (changed suppliers occasionally) but I received nothing but trouble the last 2 times. When it came to final billing, they completely mucked it up and charged me twice for a quarter and then they kept changing the amount. I had a screen capture showing my zero balance but ended up owing them over £130 - how on earth does that happen. According to SP they had a new system put in, so they couldn't access the old one to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wish I could vote less than 1 star”

Written on: 06/02/2017 by LucyDavies007 (1 review written)

I moved into a BRAND new home (no one had previously lived there which is something Scottish Power couldn't grasp) Sept 2015 and immediately switched suppliers. I started paying my new supplier (Extra Energy) and after 4 payments my DD stopped. I contacted Extra Energy to ask what had happened and I was told Scottish Power prevented my gas from moving (but let my electricity move?!). I contacted Scottish Power to pay what I owed in July 2016 and I am still trying to sort things out. I live… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Have made a good experience.”

Written on: 31/01/2017 by jdowmark (3 reviews written)

They have good online facilities and if you keep entering meter readings regularly, it remains accurate. I have watched my direct debit decrease from about £100/month (gas ans electricity) to about £70.00. I have considered switching, but every time I compare prices, I find that Scottish Power is offering a competitive energy plan. I have sometimes needed to speak with them, and found them patient and with an open ear. Moreover, I don't feel tied in, because I can switch at no cost. I always… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What a shambles ! ”

Written on: 24/01/2017 by Noe69 (1 review written)

Avoid this company ! In 2014 it took my over 5 months to close my account and to receive a fund and that was only after I contacted the CEO. First week in January I received debt collection letter addressed to someone else with the address doctored to show mine. Basically after several phone calls it appears they have linked one of my meters to someone else's account and they area still supplying me ! Fortunately I kept all my emails and paperwork and I also have proof from my currently… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible service untrained staff!”

Written on: 06/01/2017 by Callahaned468 (1 review written)

Me and my wife recently moved house and the drama we had sorting out the account to move was a horrible experience, here are some bullet points of the hassle we had to deal with: We were being under charged for 8 months, despite phone calls and NOT ONE customer service rep saying it was ours to pay (they even admitted it was a fault on their behalf) we managed to get the email of the CEO and get (his assistant) involved, which THEN came back to us owing them. We keep having extra charges, I'd… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“scottish power, total garbage company.”

Written on: 10/12/2016 by nashvilleteleman (1 review written)

was with their boilercare less then a month, arranged repair visit, had it comfirmed, then they cancelled, when they did come had to pay nearly £400 for new boiler door as they stated cover didn't start for three weeks even though the money had been taken nearly two weeks ago, company seems dodgy to deal with and tells you different things when it suits their purpose, could,nt leave quick enough, avoid at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst company to deal with”

Written on: 28/11/2016 by Stevenson69 (1 review written)

I have dealt with this company for a few years and they are a complete nightmare I have had a number of problems concerning bills that I don't owe for but the last fiasco has been the worse. I have recently swapped companies because I couldn,t put up with their inefficiency anymore but my final bill I was told was over £1200 which they informed me I was late paying after a fight I was told today that the engineer read the wrong meter and that I owe £22. Please stay away from this company they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“About as customer friendly as piles!”

Written on: 27/11/2016 by MiloDrew48 (1 review written)

I can only advise that if you are a customer of this supplier leave them now! They cannot even be straight with you when you use a pre payment meter. They rip you off,then when you call to question their mistake it takes on average of 45 minutes to get through to a mung bean that will then take the pee out of you by putting you on hold for a further 15 minutes. Then when they return to the phonecall they will force you to stand in the cold and dark to read information that you have already… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dispicable Service! Terrible!”

Written on: 24/11/2016 by cbyrne4234 (1 review written)

Staff are completely imcompetent and cannot even input meter readings correctly to the system. I have been with them 2 months and had nothing but issues and poor service. They have had me on the point of tears. 4 times I have provided correct readings and been advised by their customer service team that they have made a note on the system. On the second call of going through the same process I asked for a complaint to be opened and was advised this was done. On the 5th call to them I was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STILL WAITING FOR DISCONNECTION”

Written on: 07/11/2016 by madelinevan (1 review written)

Countless phone calls, emails, hours and hours holding for customer service which is nonexistent. Raised a complaint, received email and phone call from complaints who did not know what they were talking about and suggested I had been contacted when I most certainly had not or I would not keep ringing. Told to stop payments, subsequently told I wasn't allowed. Ended contract at the end of September, sent new contract a month later after disconnection requested. Still getting bills for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst ever”

Written on: 30/09/2016 by Nebosh57 (1 review written)

I have been trying for 3 Months to get my mother, her credit back from Scottish Power. She is 92 years old. Currently in Hospital.She is moving into sheltered accommodation, and I supplied her final meter reading 2 weeks ago. This week I received 5 Bills from Scottish power to my address(I have power of attorney) and 5 to my mothers address. Thankfully she is in hospital, the bills ranged from in Credit of £1271, to in Debit of £17154.I suspect this could have caused all sorts of issues with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Excessive standing charges no bills and terrible attitude”

Written on: 05/09/2016 by Curtis465 (1 review written)

Having finally received a bill which was in my estimation excessive I found that I was being charged over £50 per quarter in standing charges. the attitude of the advisor was that this was my fault for not heeding advise on bills that I had not been receiving! I am no longer using this company and advising all my friends and family to avoid them like the plague. Both the level of service and attitude of the staff are atrocious… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Consistent, utter and unending incompetence from day one”

Written on: 03/06/2016 by ScottishPowerIsPants (1 review written)

Took out a contract with Scottish Power 16 months ago and NO BILL WAS ISSUED. Repeated phone calls (estimated 25 hours) and emails went ignored. Complaints went ignored. Escalated complaints to the Ombudsman and no one seems to care. How can a company that turns over £5.4 billion not sort out a simple bill? Final bill finally issued when we closed the account and it was significantly over the estimated monthly bill we were quoted at the start. This smells very very fishy and feels like I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sky10001's Response to ScottishPowerIsPants's Review

Written on: 12/07/2016

Indeed -- how on earth is this company allowed to continue. I have had one case upheld and sorted to a degree when I went to Ombudsman ... but there was still an outstanding issue I had with the electricity consumed considering I have solar panels.... the bills from SP are wrong and showing in one instance over 1 megawatt more consumed than before I had 2.5kw solar panel system installed. So far they have put a hold on my account, eventually got a 'check meter' instailled after my insistence, but haven't collected it; and my account is on 'hold' --- which means that it is still accuring, but I haven't paid anything for over two years now as a result of all this. I am just waiting for a year is up for the complaint I issued last (and I have all the documentation), before going to the Ombudsman again. As I understand it, they cannot charge me beyond a year if the mistake is theirs (and it certainly is). Unfortunately, great as this might sound, it means I am stuck with them suppliing me until I get out of the contract. Crazy company with staff that are undoubtedly highly stressed and unable to sort out problems.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Do not use”

Written on: 16/05/2016 by ghughes88 (1 review written)

Terrible customer service, rude staff. It took over a year to close our account with them, they kept on claiming we owed them £300. They had actually accidentally credited the previous owner £300 and transfer that amount on to our bill. This went on for a year, every month we would recieve a letter demanding the money, we would phone and they said they would resolve it and a couple of weeks later we would get a letter again. This went on for a WHOLE YEAR ! We had to go to OFGEM, they even… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview