Scottish Power Electric Reviews

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★☆☆☆☆
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Scottish Power Electric

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Latest Reviews

★☆☆☆☆

“Useless, Scheming and Stupid, AVOID AT ALL COSTS”

Written on: 10/02/2016 by jean-luccartwright (1 review written)

After realizing I had been overpaying for my gas and electric for over a year and a half, I had built up a credit of over 1600 pounds (Which is my fault, should have kept on top of my meter readings!) So, no problem you would think, ring them for a refund! So I spoke to an advisor, said I needed to update meter readings and call back. No problem! Updated meter readings, called back, turns out I have to wait 10 days. OK, fine. Waited 10 days, called back. Told they could not process the refund… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with”

Written on: 08/02/2016 by Detern (1 review written)

DO NOT GO TO SCOTTISH POWER. CUSTOMER SERVICE IS TERRIBLE. HAVE BEEN TRYING TO GET OUR ELECTRICITY SORTED OUT FOR OVER A YEAR. NO ONE HAS A CLUE WHAT IS GOING ON. TRIED E MAILS, PHONE CALLS RECORDED DELIVERY LETTERS, CITIZENS ADVICE. AM ABSLOUTELY DISGUSTED. GO ANYWHERE EXCEPT SCOTTISH POWER… Read Full Review

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★☆☆☆☆

“This company is awful and their customer service is...”

Written on: 21/01/2016 by Woodard54 (1 review written)

This company is awful and their customer service is terrible. Have been liasing with Scottish powe for 2 months to have my pre payment gas meter removed. Still not had it removed yet . Your service is rotten… Read Full Review

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★☆☆☆☆

“One of my worst experiences ever. ”

Written on: 10/01/2016 by Dissolutioned (1 review written)

Whatever you do I would not recommend to anyone to switch to this awful company. They are dreadful. I thought I was switching my gas and electricity to Scottish Power in August 2014. I realised months later I was paying my previous supplier and Scottish Power for gas. I waited 52 minutes to speak to customer services at Scottish Power who said they would look in to it. I heard nothing from them and my previous supplier indicated that my gas supply had not been transferred. Notwithstanding a few… Read Full Review

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★☆☆☆☆

“Even worse than Extra Energy”

Written on: 26/12/2015 by BigNyj (1 review written)

Began my contract 1/10/2015 and entered my Start meter readings to their system. Four phone calls and four promises later they still haven't updated and can't get my previous supplier credit refunded. I'm cancelling in 31/12 and let them sort their own mess out. Absolutely useless. The Utility equivalent of Air France. Recommend you try someone else - anyone must be better than this shower… Read Full Review

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★☆☆☆☆

“HORRIBLE COMPANY! ”

Written on: 24/12/2015 by Kaley74 (1 review written)

I recently chose Scottish Power for my electricity as they were fairly compatible on a price comparison site I used. Just over a week after I had signed up I noticed that Scottish Power had a January 2017 tariff, month longer that I had signed up for. I filled out a form on Scottish Power's website and realised I had accidentally made a request to switch. I emailed the sales team after I had realised but I received an email two days after to say they had cancelled the application. I asked if… Read Full Review

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Bignyj's Comment

Written on: 26/12/2015

Rock on Babe.

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★☆☆☆☆

“Most incompetent company I've ever encountered”

Written on: 22/12/2015 by northernsaddler (1 review written)

I'm not a customer of Scottish Power and never have been. They've now taken to sending me bills for somebody who has never lived at my property. Despite numerous calls to them and returning bills marked 'not at this address' the still keep coming. Spoke to some incompetent clown in 'customer services' who conceded that it was a mistake but then went on to say that the debt owed would be kept against my address! Never heard such rubbish and will not be taking this. If you're a customer, leave… Read Full Review

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★☆☆☆☆

“AS bad as reviewers claim”

Written on: 16/12/2015 by Kincaiduk304 (1 review written)

Joined Scottish Power in April 2015 in a new build property. Readings were given but no account even opened by the time of my phone call in November 2015. Since then I have needed to phone 9 times and still cannot get an accurate bill. I phoned with up to date readings and they could not even write them down accurately. I spoke to man who didn't know what he was doing. I asked to speak to someone more experienced and was told no-one had been there more than 8 weeks! I asked to speak to a… Read Full Review

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★★☆☆☆

“Random billing & poor customer service”

Written on: 13/12/2015 by ClementR (1 review written)

I have experienced Poor customer service and random billing lately with Scottish Power. I have decided to switch to Ovo today (hopefully for the best after SP raised my dual fuel bill by 124% this month (from £67 to £150) without any real justifications. I have not changed my energy consumption habits and I am very careful, my flat is well insulated. No quotes from competitor where above £70/ month… Read Full Review

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★☆☆☆☆

“Customer Service Op discriminated and offended”

Written on: 12/12/2015 by Stella355 (1 review written)

I have severe mobility disabilitys and told Scottish Power this when I switched over to them saying I would need a Billed Monthly Direct Debit instead of pre payment as meter is outside and I cannot always get there due to my diability. Arranged this to be fitted on the 7th dec. they never showed up or even called me. 3 days later I ran out of gas and couldnt move to get any more on due to disability. Called Scottish Power and said I needed urgent help. The young lad on the phone said I was… Read Full Review

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★☆☆☆☆

“Been trying to sort out my mother in law`s account for...”

Written on: 04/12/2015 by 479McDowell (1 review written)

Been trying to sort out my mother in law`s account for twelve months. They will not discuss the account with me,even though I have power of attorney. All correspondence is ignored. Glad that she did not pay by direct debit,so at least they cannot take any money. Now in the hands of the Ombudsman but don`t hold out much hope. Avoid this shambles of a company… Read Full Review

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★☆☆☆☆

“Overcharged by £2000. No replies to letters.”

Written on: 30/11/2015 by GazzerUK (26 reviews written)

Avoid this dreadful company at all cost. ZERO STARS!!! We had two meters when we bought a property - a regular meter, and an economy 7 which had never been used. They removed the unused meter. They estimated our usage at 17 x our actual usage and billed us for that over 18 months. To make things worse they pretended we still had two meters and billed us for the non-existant one at the same rate as well. Phoning customer services was a waste of time - they had very poor intelligence… Read Full Review

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★☆☆☆☆

“Stay away at all costs!!!!!”

Written on: 21/11/2015 by Mumbles28 (1 review written)

I have been a customer of this abysmal company for a number of years. I phoned them in February 2015 to give meter readings. During this call I was advised by their staff member that I'd not been on the best tariff since December 2013. During numerous phone calls they admitted I'd been overcharged by between £30-40 month during this period. Their customer service is none existent. I never once received promised call backs. I spoke to some of the most unhelpful and down right ignorant people… Read Full Review

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★☆☆☆☆

“Advisor training and subsequent SP conduct”

Written on: 29/10/2015 by Gurnsey (1 review written)

I had a contract with Scottish Power (SP) for electricity – fixed rate until 31st October 2014. Before I moved to a new address (which had dual fuels) I asked SP whether or not my contact with them moved with me to the new address, and how was gas to now be included. I was told by telephone several times that my existing contract with them would continue with gas being added at the tariff which existed when my contract with them was commenced i.e. fixed until November 2014. I was asked to… Read Full Review

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★☆☆☆☆

“Scottish power”

Written on: 23/10/2015 by gagagena (1 review written)

I was a customer of scottish power for over 25 yrs then I switched to sse it has taken over 3 months because sp claimed I had 2 meters I don't so they kept blocking sse from taken over finally got it sorted and sse took over on the 15th of Oct it's now the 23rd but sp just took £93 from my acc they already owe me £27 because of over payment now they say it will take 2 wks for them to put my money back into my acc that they should not have taken it from in the first place !! What I nightmare… Read Full Review

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★☆☆☆☆

“Anyone but Scottish Power!!!”

Written on: 23/10/2015 by CHiggins94 (1 review written)

I pay my electricity by prepayment meter but in February this year, all the heating to my home stopped working - meaning storage heaters and hot water. A paid electrician told me my payment box was faulty so I called up, letting them know that I had a child here and needed heating for her AND me, but what happened next was just ridiculous! 1. When I call, they kept promising to send an engineer out - none came, even when I was told to stay at home between 4-8pm (in my now cold home) 2. They… Read Full Review

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★☆☆☆☆

“Appalling Company Appalling Service”

Written on: 23/10/2015 by AlBucks (1 review written)

Stupidly, I tried to switch to Scottish Power in July this year. Got the email welcoming me from July 24th. Somehow they transferred someone else (haven't got a clue who because the address does not exist). I constantly tried pointing out to them that they had NOT transferred me - just got emails from India saying they can confirm I was now their customer!!! I gave them the meter and supply numbers from my property (different from the ones they had record of) - but they were not having any of… Read Full Review

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★☆☆☆☆

“Non existent service”

Written on: 11/10/2015 by Andersen454 (1 review written)

Been trying to sort out my mother in law`s account for 12 months. No response from this abysmal company in any way. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Worst thing ever to happen to me”

Written on: 10/09/2015

I want to give no stars to this supplier. I have lost lots of money and time with this company . It is always your fault and complaints are not being dealt with. Now they tell me I can't switch from them. Ofgem had to be called. Is just absolutely unacceptable what this company does to its customers. Do not even think about Scottish power. You are better with doing some serious research into customer service when you switch.I wish I knew what I was getting into. I also wish I would have… Read Full Review

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★☆☆☆☆

“Aweful ”

Written on: 05/09/2015 by Stewart123456789 (1 review written)

It has taken us 6 months to progress a complaint to a stage that they admit they were in the wrong. They agreed to refund £100 11 working days ago, however it was agreed this would be within 10 working days. Do not use this company, no customer service whatsoever… Read Full Review

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