Scottish Power Electric Reviews

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Scottish Power Electric

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Latest Reviews

★☆☆☆☆

“Worst customer service. experience ever”

Written on: 27/05/2015 by FinleyGoodwin221 (1 review written)

Bought a new house in Sept 2014. It has Scottish Power Gas & Electric meters so contacted Scottish Power to set up an account and direct debit. Multitude of phone calls and e-mails since then to customer service, CEO and Director Support Group. This has been going on for 8 Months now and still no account, no direct debit and no bills. This is shocking for a major energy company to operate this way. I am being held captive as, can't switch supplier with no account number. Surely this is not… Read Full Review

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★☆☆☆☆

“No response to mistakes made”

Written on: 22/05/2015 by Mountainwalk (1 review written)

In early April I spotted a mistake in the billing by calculating units multiplied by tariff price which meant I was owed £247.76. After 5 phone calls nothing has been done. The responses I got to the emails I wrote did not make any sense at all. They obviously did not understand. I wrote a letter explaining everything fully together with a print out from my online account. This was scanned in and I received an email talking about resolution. Nothing has been resolved. I tried to phone this… Read Full Review

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★☆☆☆☆

“ABSOLUTELY USELESS UNDERSTAFFED BADLY TRAINED NO...”

Written on: 18/05/2015 by rsStephens15 (1 review written)

MY RANT WOULD GO ON TO LONG TO EXPLAIN HOW THESE CHARLATANS RUINED MY HOUSE MOVE AND SWITCH OVER DO NOT TOUCH THESE WITH A BARGEPOLE … Read Full Review

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★☆☆☆☆

“Do not use this company if you want communcation”

Written on: 08/05/2015 by Sonsmum (1 review written)

I have just left Scottish Power due to their complete inability to communicate with me. Despite repeated requests for information from them regarding my bills I did not receive any. If i did get a reply it just stated an apology and left you with no further information. Eventually I ran out of patience and swopped to another company out of frustration. Today I noticed that they have taken over £180 in payment for a final bill which I have had absolutely no notice off. I know that the money… Read Full Review

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★☆☆☆☆

“Six months without a bill cause I changed from meters...”

Written on: 06/05/2015 by PaulGil (1 review written)

Oct 2014 I changed from Prepay to Credit meters - the new meters were installed in Nov 10th 2014. Both meters were set at zero(0)- Since then I have made 34 phone calls  and have not had a resolution to the problem. I got the ombudsman service involved in Jan 2015 who told me the problem would be resolved in 28 days (Mar 28th 2015). I have had absolutely no contact from Scottish Power in the whole of that time - except when I phone them. 1 update from ombudsman - totally toothless. I have… Read Full Review

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★☆☆☆☆

“Electricity billing”

Written on: 01/05/2015 by Reinar413 (1 review written)

I have been trying to resolve a problem with my latest bill of £688 for three days to no avail,o way could we have accrued this amount,we are both pensioners and live in a bungalow. So no way could we have used this amount of electricity.we also had similar bill of nearly same amount Jan-April2014 but where Nieves and paid it.i would not reccomend Scottish power… Read Full Review

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★☆☆☆☆

“Complete Car Crash”

Written on: 30/04/2015

Over a relatively short period time...6 months....they made so many mistakes on my account. They sent out completely fictional bills and set up direct debits without my permission, one of which was for electricity that I pay by a pre payment meter!! The online complaints service just resulted in me having to repeat information over and over again...as with the phone service. Customer services obviously very poorly trained. No one there seems to know what they are doing and some are just plain… Read Full Review

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★☆☆☆☆

“dont”

Written on: 24/04/2015 by Markus364 (1 review written)

one year now and I still have estimated bill . Very bad coustmer services… Read Full Review

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★☆☆☆☆

“Inept with a terrible service culture”

Written on: 16/04/2015

Scottish Power is by far the worst power company I have come across. Slow and Clueless customer service. Not sure who the responsible director is but whoever it is needs to be replaced with a decent manager who has a clue. They blame their systems for not issuing bills to me as though this has nothing to do with them and their communication is appalling. Nothing I can say that I like about them at all. God help you if you fall into their trap. Don't be fooled by the cheaper power, you will pay… Read Full Review

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★☆☆☆☆

“They dont listen”

Written on: 15/04/2015 by Skinnersn434 (1 review written)

Started with scottish power in 2013, they never asked for meter readings they just set up a direct debit each month of £66 for my gas and elec. 2 years later i then decide to move and i gave s.power my final meter readings and this is what they asked. They then told me i owed them £142 for the last 3 months and that was from estimated readings? Even though id already payed feb and march by direct debit? Took weeks or arguing and in the end i gave up and paid it. I then emailed them this week… Read Full Review

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★☆☆☆☆

“MORE INCOMPETENCE”

Written on: 11/04/2015 by GaryClay86 (1 review written)

This lot just give me hassle on a regular basis.....today I get an e mail saying they recently asked me to read my meter and I need to do it urgently or they will estimate my bill. They did not ask me to submit readings.....you can check all messages in your online account.........the usual fiction!!!! My meter was read on 19 February and my bill was paid. My online account clearly states my next bill is due on 20 May which is correct as SP require readings every 90 days. This is harassment I… Read Full Review

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★☆☆☆☆

“Won't let us change to a better supplier”

Written on: 10/04/2015 by 207Drew (1 review written)

Moved to a new build, have SP as the supplier! Had them when we moved into are last property as well! Ahhhhh! Phoned them to get the meter point reference number, which they said we can only give this to you if you set up account! Which is a lie, as we have contacted the SSE who own the pipe and they have supplied this to us in matter of minute! This is something they SSE don't do often but wasn't a problem form them! If the next property we hope to move to is anything to with Scottish power we… Read Full Review

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★☆☆☆☆

“Steer Clear !!!”

Written on: 09/04/2015 by pcjb (2 reviews written)

I recently decided to switch power supply to Scottish Power. 1st application gave me a monthly payment of approx £54. This was cancelled by them and they asked me to contact them which I did, only to be told that the original application was wrong and I received another but the price was £58 I asked why it had gone up and was told because original was calculated wrong (miss sold ?)I got a start date of 11th April and then an email today requesting meter reading. Logged onto my a/c only to… Read Full Review

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★☆☆☆☆

“Terrible service could not be bothered to help.”

Written on: 09/04/2015 by LJay85 (3 reviews written)

Scottish Power​ fantastic at advertising all the good they do for charity on there Facebook and Twitter pages but useless at customer service and being an energy supplier. Gave me excuse after excuse and seemed to not care would rather pass over to the Ombudsman to deal with. So glad we left them… Read Full Review

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Pcjb's Response to LJay85's Review

Written on: 09/04/2015

I agree and will be passing my complaint over to Ombudsman as everyone should do.

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★☆☆☆☆

“Don't try to leave them...”

Written on: 09/04/2015 by beeegeee (1 review written)

I switched in August 2014, and still haven't had a refund of the credit (£200ish) I am in. They even continued to take direct debits until I stopped it at the bank. They still send me estimated bills despite they no longer supply me! I've got so many complaint case numbers for this one complaint, it's no wonder they can't sort anything out. I've had to complain to the ombudsman, and am hoping to get my money back at some point this year… Read Full Review

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★☆☆☆☆

“robbers avoid at all costs ”

Written on: 06/04/2015 by STEFPHF (1 review written)

very nice at beginning .Promised lower bills almost doubled them in 4 months.customer service none, rude people, gave me deadlock letter straight away, only been with them 4 months. Make bills up, never sent me any, then a letter demanding 700 pound or they would get baliffs. please stay away at all costs not worth hassle… Read Full Review

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★☆☆☆☆

“Avoid if Possible”

Written on: 01/04/2015

Despite a switch away from Scottish Power on 19 Jan, they will not refund my £167 credit I have on the account. Phone calls to them end up in auto disconnection Emails just get same automated response Is there anything that makes them stand out- Just there appalling service. I would not use again, no matter how cheap the service was… Read Full Review

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Pcjb's Comment

Written on: 09/04/2015

Take them to Ombudsman I am going that route.

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★☆☆☆☆

“hanging on the telephone”

Written on: 31/03/2015 by als12 (1 review written)

I changed my supplier at the beginning of October 2014 and have only just received my credit on the account. I decided to leave last year after a couple of attempts to contact them when I was kept hanging on the phone for literally hours, when eventually getting through they said they would have to transfer me which entailed another wait usually to be then cut off. I have raised a couple of complaint through their system which have never been resolved. They have finally started answering the… Read Full Review

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★☆☆☆☆

“***Alternative to Scottish Power***”

Written on: 29/03/2015 by Ifarooq (2 reviews written)

Hi, I used to be with Scottish power and I am now with a great company not only do they have great customer service and know how to look after their customers, I also saved £369. If you'd like to get away from the monsters give me a comment back :)… Read Full Review

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★☆☆☆☆

“avoid!!!! ”

Written on: 26/03/2015

The worst electricity provider I came across to! Didn't send me my final bill for 6 months even though I called them at least 10 times and now I got an email asking to pay or I might face additional charges! What the hell????… Read Full Review

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Ifarooq's Comment

Written on: 29/03/2015

Hi, I used to be with Scottish power and I am now with a great company not only do they have great customer service and know how to look after their customers, I also saved £369. If you'd like to get away from the monsters give me a comment back :)

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