Scottish Power Electric Reviews

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Scottish Power Electric

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Latest Reviews

★☆☆☆☆

“Why are they even allowed to operate?!”

Written on: 29/07/2015

Reading all the reviews, they sum up my experience totally (could easily use a swear word here but will say 'frustrated' instead). From time of opening account, they messed up the meter readings - took them 3 months and many phone calls to correct; then they decrease the direct debit because account in credit - you would think 'wonderful' but then only to find your account in debit when you come to the end of your contract. Never mind you have been giving them regular meter readings to ensure… Read Full Review

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★☆☆☆☆

“Absolutely appalling - DO NOT GO WITH THEM!”

Written on: 28/07/2015 by DaisyCarter116 (1 review written)

After taking their so called 'Platinum Fixed Energy cover with boiler cover - they changed my direct debit from £80pm to £190pm despite giving regular meter readings and with no explanation. My annaul boiler service was long overdue and I had to chase them for 7 months. When they finally came out they condemed my boiler, said my carbon monoxide levels were excessively high - cut off my gas, removed the boiler and told me they wouldn't cover me - I had to go to a third party. Ignored my… Read Full Review

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★☆☆☆☆

“What a Disasterous Experience!”

Written on: 23/06/2015 by Flores154 (1 review written)

This is my second review of SP in recent months and, as far as I'm concerned, nothing has improved. After a delay of six months for them to update my account after a meter change (another story!) it has taken them a further four months to sort out my final payment and close my account after I moved to another supplier. The final straw came last week when, on 18th June, SP phoned to say they were sorry I was leaving them and, as I was a valued customer they could offer me a good deal if I… Read Full Review

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★☆☆☆☆

“What a complete overpriced disgusting power source!!”

Written on: 22/06/2015 by richardwilliamgeorge (1 review written)

I wish I could give a lower rating than 1 star. I recently moved into a new house that was powered by scottish power. I have been charged triple what I would normally pay with Npower for a month. Considering that I didn't move in until 2 weeks after the meter reading began, so was here for 1 week!! It is outrageous than any company can charge nearly £100 for a weeks supply of gas and electricity when I get charged usually £40 a month with NPower! I am glad I have terminated the contract… Read Full Review

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★☆☆☆☆

“nice tariffs, diabolical customer services”

Written on: 18/06/2015 by stevegtuk (1 review written)

Last week I checked my account and found I was £371 in credit, I have made a point of asking Scottish power on numerous occasions, not to refund me as I want to keep my monthly payment down and also have back up if there is any sudden change in my future finances. On Friday, when I checked my account to put in meter readings, I found out they decided they were going to refund me and raise my direct debit payments. I got straight on the phone and requested again that I not be refunded. the… Read Full Review

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★☆☆☆☆

“Absolute Complete Joke of Company ”

Written on: 15/06/2015 by dbinq (20 reviews written)

I switched to Scottish Power. They never asked for a final meter reading and sent Eon a estimated final readying which was more than my readings were on, I gave them my readings and they said they will sort with Eon I paid Eon my next final bill but then it turned out I am in credit by nearly £100 ... but they cannot refund it as Scottish Power gave them an estimate. I phoned Scottish Power to find out what the hell was happening. They basically told me it is tough nothing they can do… Read Full Review

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★☆☆☆☆

“Scottish Power should call it a day and give up”

Written on: 13/06/2015 by 55Kirby (1 review written)

These people are beyond incompetent. I have called them so many times to sort out my account and now I will have to call the Ombudsman as Scottish Power customer service told me today that they couldn't sort it out! They are beyond a joke. I will be switching to another supplier as soon as they sort out what they owe me… Read Full Review

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★☆☆☆☆

“shocking cheeky unhelpful service and company”

Written on: 12/06/2015

My landlords name has always been on our correspondence, who we do not have any contact with with , my father in law who is deaf and cannot hear a word on the phone asked me to phone them and get the name changed over to his , every other information is correct dob ect just the name , I phoned then and got straight threw to pre payment who blind transfered me to change of tenancy when I was asked move in or move out I said no one has moved in and no one has moved out , I just need a name… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 05/06/2015 by ypSchroeder466 (1 review written)

New tenant in property supplied by Scottish power, took them 3 days to get my gas sorted and I was informed on 2nd evening someone would be out within 4 hours to sort supply, got to 2 in the morning no one had been. Customer service is a disgrace they pass you from one department to another to be cut off at times, awful awful careless unhelpful company… Read Full Review

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★☆☆☆☆

“Customer Service Terrible ”

Written on: 04/06/2015 by Hayyy487 (1 review written)

Ongoing problems, no one willing to sort it out.Various bills, no consistency with the billing for the same period. Stay clear… Read Full Review

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★☆☆☆☆

“Worst customer service. experience ever”

Written on: 27/05/2015 by FinleyGoodwin221 (1 review written)

Bought a new house in Sept 2014. It has Scottish Power Gas & Electric meters so contacted Scottish Power to set up an account and direct debit. Multitude of phone calls and e-mails since then to customer service, CEO and Director Support Group. This has been going on for 8 Months now and still no account, no direct debit and no bills. This is shocking for a major energy company to operate this way. I am being held captive as, can't switch supplier with no account number. Surely this is not… Read Full Review

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★☆☆☆☆

“No response to mistakes made”

Written on: 22/05/2015 by Mountainwalk (1 review written)

In early April I spotted a mistake in the billing by calculating units multiplied by tariff price which meant I was owed £247.76. After 5 phone calls nothing has been done. The responses I got to the emails I wrote did not make any sense at all. They obviously did not understand. I wrote a letter explaining everything fully together with a print out from my online account. This was scanned in and I received an email talking about resolution. Nothing has been resolved. I tried to phone this… Read Full Review

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Helencircle's Response to Mountainwalk's Review

Written on: 08/06/2015

I have been phoning and writing since last October having moved in the house in July 14 and after threatening with Watchdog, Ofgem and my MSP they finally sent a bill.... the wrong one from a house I had in 2013.!!!. Aaaaaaaaarrrraghhh. I am definitely going to Ofgem and Ofcom and anyone else who will listen. They are useless and cant understand plain English.

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★☆☆☆☆

“ABSOLUTELY USELESS UNDERSTAFFED BADLY TRAINED NO...”

Written on: 18/05/2015 by rsStephens15 (1 review written)

MY RANT WOULD GO ON TO LONG TO EXPLAIN HOW THESE CHARLATANS RUINED MY HOUSE MOVE AND SWITCH OVER DO NOT TOUCH THESE WITH A BARGEPOLE … Read Full Review

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★☆☆☆☆

“Do not use this company if you want communcation”

Written on: 08/05/2015 by Sonsmum (1 review written)

I have just left Scottish Power due to their complete inability to communicate with me. Despite repeated requests for information from them regarding my bills I did not receive any. If i did get a reply it just stated an apology and left you with no further information. Eventually I ran out of patience and swopped to another company out of frustration. Today I noticed that they have taken over £180 in payment for a final bill which I have had absolutely no notice off. I know that the money… Read Full Review

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★☆☆☆☆

“Six months without a bill cause I changed from meters...”

Written on: 06/05/2015 by PaulGil (1 review written)

Oct 2014 I changed from Prepay to Credit meters - the new meters were installed in Nov 10th 2014. Both meters were set at zero(0)- Since then I have made 34 phone calls  and have not had a resolution to the problem. I got the ombudsman service involved in Jan 2015 who told me the problem would be resolved in 28 days (Mar 28th 2015). I have had absolutely no contact from Scottish Power in the whole of that time - except when I phone them. 1 update from ombudsman - totally toothless. I have… Read Full Review

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★☆☆☆☆

“Electricity billing”

Written on: 01/05/2015 by Reinar413 (1 review written)

I have been trying to resolve a problem with my latest bill of £688 for three days to no avail,o way could we have accrued this amount,we are both pensioners and live in a bungalow. So no way could we have used this amount of electricity.we also had similar bill of nearly same amount Jan-April2014 but where Nieves and paid it.i would not reccomend Scottish power… Read Full Review

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★☆☆☆☆

“Complete Car Crash”

Written on: 30/04/2015

Over a relatively short period time...6 months....they made so many mistakes on my account. They sent out completely fictional bills and set up direct debits without my permission, one of which was for electricity that I pay by a pre payment meter!! The online complaints service just resulted in me having to repeat information over and over again...as with the phone service. Customer services obviously very poorly trained. No one there seems to know what they are doing and some are just plain… Read Full Review

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★☆☆☆☆

“dont”

Written on: 24/04/2015 by Markus364 (1 review written)

one year now and I still have estimated bill . Very bad coustmer services… Read Full Review

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★☆☆☆☆

“Inept with a terrible service culture”

Written on: 16/04/2015

Scottish Power is by far the worst power company I have come across. Slow and Clueless customer service. Not sure who the responsible director is but whoever it is needs to be replaced with a decent manager who has a clue. They blame their systems for not issuing bills to me as though this has nothing to do with them and their communication is appalling. Nothing I can say that I like about them at all. God help you if you fall into their trap. Don't be fooled by the cheaper power, you will pay… Read Full Review

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★☆☆☆☆

“They dont listen”

Written on: 15/04/2015 by Skinnersn434 (1 review written)

Started with scottish power in 2013, they never asked for meter readings they just set up a direct debit each month of £66 for my gas and elec. 2 years later i then decide to move and i gave s.power my final meter readings and this is what they asked. They then told me i owed them £142 for the last 3 months and that was from estimated readings? Even though id already payed feb and march by direct debit? Took weeks or arguing and in the end i gave up and paid it. I then emailed them this week… Read Full Review

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