Scottish Power Electric Reviews

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★☆☆☆☆
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Scottish Power Electric

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Latest Reviews

★★☆☆☆

“incompetent”

Written on: 30/07/2014 by ham86 (2 reviews written)

Arranged to have my pre payment meters changed for a monthly direct debit meter before christmas 2013 didnt show up for the apointment so rearranged didnt turn up again 3 time was a charm but ! That was around February and after constant calls and always being told it will be sorted they still belive im on prepayment meter and wont set up a direct debit which also means I get no bills no idea of what iv used or what it cost and even after telling them this they still do nothing, I hope they… Read Full Review

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★☆☆☆☆

“I'm all for devolution now!!!!”

Written on: 26/07/2014 by C_Cottell (1 review written)

Don't, just don't consider them. Called up (45min on hold) to get some of my overpayments back, everything seemed fine and they said they'd transfer the money. Called back (30min on hold) later and was told it hadn't been approved by the approvals team. I asked why I hadn't been contacted and they said they didn't know. Put in a complaint and asked for it to be put through again. Didn't get a call back about the complaint when they said I would. Called back later and was told it hadn't… Read Full Review

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★☆☆☆☆

“Scottish Power ignores ombudsman shock!”

Written on: 26/07/2014 by FranticMartian (1 review written)

SP agreed via the ombudsman to a revised bill, £100 ex-gratia payment and a letter of apology. (This after over a year of telling SP the house they'd billed me for was empty.) SP have sent the old, incorrect bill minus £100 as a final demand! No ex-gratia payment, no letter of apology. AT ALL COSTS PLEASE - IF YOU VALUE YOUR SANITY - USE A DIFFERENT SUPPLIER! Worst company I have dealt with!… Read Full Review

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★★★★★

“Nice responsive team and very faithful guys”

Written on: 22/07/2014 by gjbondgaurav21 (1 review written)

It is very nice firm who is creating a very best services for companies. They have a faithful staff which are ever-ready to help in your problem… Read Full Review

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Franticmartian's Response to gjbondgaurav21's Review

Written on: 26/07/2014

Take it you work for them in a non-GB call centre...

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★☆☆☆☆

“been promised my money back im still waiting . ”

Written on: 22/07/2014 by RylandMoran415 (1 review written)

I asked for a quote on energy prices seemed ok . I then find there taking money out of my account to pay someone else supply . Im still waiting my money back from them after being promised the money on it way . Not happy . I RANG scottish power but i am stood in a long line waiting to be answered . Not a good start to trust a supplier energy . SAFE TO SAY I shall not be using them… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 19/07/2014 by Pricems484 (1 review written)

I have spent months trying to get a final reading from this company. They never reply to emails. They promise to sort things out over the phone and NEVER do. They are trying to bill me for nearly £500 after I sold my house and it had been empty for months. I have pleaded for a final bill using the readings taken on the last day of sale which I (and my estate agent) took but they still keep sending estimates. Last month they said they would sort it out and send an accurate final bill but all I… Read Full Review

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Tobaweey's Comment

Written on: 19/07/2014

This is unusual for Scottish-power? I think they are the best among all of them. I have moved all my properties with them although they are not the cheapest . They have promptly refunded me for any extra paid money. They have been rated as the best on Which consumer magazine .

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★☆☆☆☆

“Poor customer service - mis-sell products”

Written on: 18/07/2014 by mr-icy (2 reviews written)

I had a blazing row with them yesterday, our micro-business electricity 12 month contract was due to be renewed and when I called to negotiate the sales person offered us a 2 year contract at a reasonably competitive rate. Rather than rush into this I contacted Scottish-Hydro and got a 2 year contract quote from them which worked out only about £40 cheaper (annually). As there was so little difference we decided to go with Scottish Power and save ourselves the hassle of changing supplier… Read Full Review

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★☆☆☆☆

“Rubbish avoid avoid”

Written on: 18/07/2014 by Saraattridge (3 reviews written)

Customer service dreadful , have just recieved a final bill two months after I left them demanding £211.00 no information on the letter as to why this money is owed, I have worked out they owe me as I have used far less this winter than last, hour and a half waiting time on phone! Online account automatically shut down as it would not recognise my password, finally got through by phone and was told my final bill was estimated and that they did not receive my final readings which they did… Read Full Review

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★☆☆☆☆

“Scottish Power are the Worst Company I have ever dealt...”

Written on: 17/07/2014

I have totally had enough of Scottish Power. Firstly, they allowed us to go a year, underpaying our Direct Debit and did not bother to inform us that this was not enough to cover the electric we were using. At the end of the year, we moved house, where I called them and transferred all the details to the new address. 

That month I received a bill for £108, when I called to pay it, I was told that there is nothing owed and I do not need to worry about it, and we just set up another Direct Debit
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Rorks's Comment

Written on: 24/07/2014

I am not surprised at all about the way this very poor company have behaved
I had a similar experience with them which I know they blatantly overcharged me but I cannot prove it due to the confusion tactics created by customer services
I suggest you take this matter to the energy regulator
Refuse to pay it as it is their error not yours and you may have it waived

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Kingkwesi's Comment

Written on: 26/07/2014

I do feel sorry for you, we had same issue here at idealstandardspares the energy supplier has been charging us for both gas and electric even though they were only providing us with Gas, so we thought we were paying for both not knowing. we the the shock of our lives last week when we had a letter threatening to cut off our electric because we haven't paid our bill for a year. Our former manager opted for paperless billing so we had no bills or anything. Its pathetic

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★☆☆☆☆

“Rubbish Company, Stay Well Clear”

Written on: 15/07/2014 by Robdawn (1 review written)

I waited 60 minutes or so to talk to customer service five times, each time they said they would investigate my complaint and call me back.......Im still waiting...!! Rubbish company, rubbish customer sevices. Im looking for a new energy supplyer even if I have to pay more… Read Full Review

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★☆☆☆☆

“There cannot be a company worst than Sottish Power”

Written on: 12/07/2014 by Houghton85 (1 review written)

Sent us a FINAL ENERGY bill which we paid in full. This was then followed by a FINAL ESTIMATED Electricity Bill for over £120. Called customer service numerous times and never got through. Emailed there customer complaints address and got back a standard reply stating they would sort out my complaint within 15 working days, guess what nothing received apart from another bill for £34. This has been followed by a several emails telling to go to there website and log on as there is an urgent… Read Full Review

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★☆☆☆☆

“What call centre !!!”

Written on: 10/07/2014

After a long wait,I did speak to an advisor who gave me the wrong information and so the process of trying to speak to someone started again. After waiting for almost an hour,I spoke to Liverpool, Glasgow twice and then Wrexham when my phone's battery died and I almost give up the will to live !! They were mentioned on the main news this morning that Citizens Advice had them as one of the worst for complaints. Second bottom in the big six with complaints double in the first quarter. I did find… Read Full Review

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Martinhabik's Comment

Written on: 10/07/2014

Have just got off a phone with Scottish Power CSR name Scott, and so far had the best experience in getting new supplier, offered me the best rate 11.55p per kWh with price fixed until july 2015 and no exit fee!! How cool is that.. try and get it elsewhere, yes their standing charge is higher but at least I don't have to drink cold tea or have cold shower to save few quid!

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Mwc1's Comment

Written on: 10/07/2014

You were very lucky getting to speak to an advisor, which the majority of complaints are about. Customer service is a priority in any business and the unacceptable amount of time that Scottish Power makes you endure is totally unjustified.

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★☆☆☆☆

“Very bad service”

Written on: 10/07/2014 by Fletcher417 (1 review written)

Have experienced terrible serice from Scottis Power especially to contact them - a promise to ring me back in two to three hours - still waiting . . . Very inefficient company. … Read Full Review

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★☆☆☆☆

“Switchover poorly handled, Callback advisor hung up on...”

Written on: 09/07/2014 by Rohann301 (1 review written)

Switched to this lot on the promise of cheaper bills as gauged by U-Switch. Unfortunately U-Switch does not compare competence... Got the agreement letter promptly then got the notification to enter my final meter readings. Now my meter is on Economy 7, and has Rate 2 as the day usage, and rate 1 as the night, so I phoned SE up to confirm they had these readings noted correctly before proceeding. They said they did, I gave them my readings, then I wait. And wait. And wait. Eventually I called… Read Full Review

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Rick2020's Comment

Written on: 29/07/2014

Scottish Power did the same to me. I realised in 2011 that they had reversed the day rate and night rate and they changed it. In 2012 they changed my meter and went back to their old tricks. They owe me £350 but refuse to send me an updated final bill. i'm pretty certain that they do it deliberately.

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★☆☆☆☆

“DO NOT USE THEM!”

Written on: 06/07/2014 by ojSharp271 (1 review written)

This company has sent me many letters, threatening to take me to court for non payment of an ESTIMATED Final bill ! I actually left them because I could never get through on the phone and my eMails were always unanswered. My new provider and I have contacted them ON 4 OCCASIONS with final readings and Scottish power IGNORE us - pushing forward with a 'system' that generates threatening letters stating I'd have my credit rating wrecked etc. In my 52 years I have NEVER EVER EVER dealt with a… Read Full Review

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★☆☆☆☆

“DO NOT USE THEM!”

Written on: 30/06/2014 by JoseBauer (1 review written)

What a joke, I have being trying to get through to someone in customers services for months!! the automated service is rubbish as it does not recognise your voice and gives you no options to talk to anyone. tried speaking to someone but your left holding for an hour or more! when you do get through to them they don't log anything so I end up getting the same letters through but threatening demanding payment when already said I don't live at the property! my poor letting agent has tried for… Read Full Review

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★☆☆☆☆

“Worst customer service - ever”

Written on: 26/06/2014 by teArnold90 (1 review written)

I've been on hold for the more that half an hour just to speak with someone and I'm still waiting… Read Full Review

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★☆☆☆☆

“Unbelievable”

Written on: 25/06/2014

Just terrible. Randomly sent me a bill for £500 and have tried numerous times to get hold of someone to discuss. Email, call backs, sat on the phone for an hour on hold and still haven't managed to talk to anyone… Read Full Review

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★☆☆☆☆

“Shocking Do not use this supplier”

Written on: 25/06/2014 by Milesl1957 (1 review written)

NEVER ANSWER PHONE AVERAGE WAIT AN HOUR TODAY ON MY EIGHTH CALL TO SORT OUT A BILLING PROBLEM WAS QUOTED 3 TO 5 HOURS. AS THE BILL IS IN CREDIT BY A LARGE AMOUNT THEY WILL NOT SEND ANY UP TO DATE BILLS OR REFUNDS AND THIS IS AFTER CALLING 8 TIMES. IF YOU RING SALES THEY SEEM TO BE ABLE TO ANSWER CALLS QUICKLY. … Read Full Review

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★☆☆☆☆

“the worst customer service i have ever experienced”

Written on: 23/06/2014 by Murray70 (1 review written)

Before I start, I only gave them 1 star because I couldn't give them 0. Staff are shocking, I keep getting different information from different members of staff. They don't respond to emails, don't return calls. One woman said she'd call me back in 5 mins, still no call after half an hour so I called them back and she'd finished her shift 30 mins earlier. Clearly had no intention of calling me back. Staff tut and sigh. Sick of them! What do I like about them? Nothing! Don't go anywhere near… Read Full Review

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