Scottish Power Electric Reviews
Summary
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Latest Reviews
★☆☆☆☆
“Don't go there - you'll regret it!”
Written on: 17/05/2013
I switched to Scottish Power, from Southern Electric, as they were offering a cheaper deal. Oh how I wish I hadn't!! I should have read these reviews first. Getting hold of anyone on the telephone, or getting replies to emails, is a nightmare. I have wasted sooo much time, and I've only been with them for 3 months. I have Standard Electricity and Economy 7, ie two meters. They reversed the final readings supplied by Southern Electric and refused to believe which meter was which. As a... (read more)
★☆☆☆☆
“DISGUSTING CUSTOMER SERVICE DO NOT GIVE SCOTTISH POWER ”
Written on: 10/05/2013
Scottish Power are a DISGRACE unprofessional, argumentative and unhelpful. I rang up to initial cancel but they persuaded me to stay by giving me a cheaper option to pay monthly " YEAH YEAH" APPARENTLY I HAD SOOOOOOOOOO much credit so I was advised by the adviser to pay only £50 a month. 7 mouths later they withdrew £800 and did not even tell me I had to call up and still they did not know what was going on they told me they made a mistake and I am in debit and I owe them £800. £800 was... (read more)
★☆☆☆☆
“without my concent”
Written on: 06/05/2013 by beckyp79 (1 review written)
I am not a scottish power customer, but they keep taking over my electricity supply without my consent, i am with another supplier and scottish power keep cancelling my agreement with my supplier!!! I am absolutly livid, i have rung them and am reasured my account is cancelled, but they still continue the same, i am at the end of my teather and don't know what to do:-( (read more)
★☆☆☆☆
“After querying my bill was told i owe £3000”
Written on: 03/05/2013 by lukemurray1980 (1 review written)
This may not be the biggest bill you've seen but I just wanted people to be aware of these people. 2 bed small terrace with minimum appliances both work during the day and go to bed at approx. 22:30 I recently received an estimated bill of £106 which is double my usual bill. I called to query the price hike. I was asked for my meter readings and they then stated I have been underpaying for two years and now owe £3000. I have had at least 6 home visits from "engineers" and have filled... (read more)
★☆☆☆☆
“Very expensive, poor customer service, and terrible...”
Written on: 30/04/2013 by onepablo (1 review written)
I cannot under any circumstances recommend Scottish Power. You'd think for the top-end prices they pay, they could afford some training for their (rude) staff, and they could spend some money on a website that is user-friendly and isn't really slow and logs you out repeatedly. Maybe criticism of the site is because I'm a web developer; but I'd be ashamed to put my name to it. (read more)
★☆☆☆☆
“In 6 months I was overcharged 4 times. The costumers...”
Written on: 20/04/2013
In 6 months I was overcharged 4 times. The costumers service people are extremely rude and unhelpful, when I changed services and they realized that I was not renewing or recommending anyone they literary hang the phone while I was talking. And finally after 2 months and about 5 calls (three of them to try to close the account)I am still after the refund I am owed for overpaid bills... All they care about is money, they don't care at all for the costumer and will anything to empty you... (read more)
★☆☆☆☆
“Emergency boiler cover - NOT”
Written on: 12/04/2013
I called Scottish Power boiler cover this morning (Friday) to ask for someone to call out to fix my boiler. I have no heating or hot water and they promised someone would be with me today! I took a day off work as I needed this fixing urgently. At 5.00 pm I got a phone call saying that someone would be out on Sunday morning to fix it! I informed the person on the phone that I had been promised a call out today, however, she said that was the earliest it could be done! I phone Scottish... (read more)
★☆☆☆☆
“Massive Overcharging - TWICE”
Written on: 07/04/2013 by lincroftjk (1 review written)
Back in January Scottish Power estimated by joint energy Quarterly Charge to be £10,570, I complained immedietly and after a day or so they recalculated and gave me a credit for £9689, discovering that the Electricity was incorrect. Yesterday, the latest Quarterly Charge came through as +£10,600, once again a massive over-charge. On checking via my own spreadsheet (which I set up after the last time) I estimate that the charge for Gas is near enough correct, but the Electric should be... (read more)
★☆☆☆☆
“Useless rip-off merchants”
Written on: 06/04/2013 by Verydisgruntledcustomer1234
No idea how, but my "prepayment meter" got me a charge for £190 for a month. Their estimated use was 500 units out, and we paid them £30 to use £30 worth of electric. No idea how they arrived at us owing them this much money. They should've been fined a LOT more than their paltry £15m. Now I know how they raked in £1.5 billion in profits last year - robbery! (read more)
★☆☆☆☆
“AWFUL SERVICE ”
Written on: 06/04/2013
Awful customer service! Poor service from the switchboard at headoffice, I got moved onto person to person no so called advisors know what they are doing! I would advise noone to bother phoning them, you will be on the phone for 1 hours with no help! (read more)
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Showing 1 - 10 of 121 Reviews
★☆☆☆☆
“Not even a customer telesales are discusting”
Written on: 15/03/2013
I have been rung up 4 times during the past two days from a sales person trying to get me to swap, have had to put in a formal complaint now because he wouldn't stop calling, these people are a menace. (read more)
★☆☆☆☆
“No emergency weekend contact”
Written on: 11/03/2013 by andju
My daughter has a key meter, she came home saturday afternoon and the electric was off..she couldnt find her key so we rang the so called emergency number,to try and get the code for a new key, after umpteen calls it turns out its tough...if you have no electric between 1pm saturday and 8am monday then you have no electric and you have to get on with it...shes lost a freezer full of food and has a 3 year old child...lucky we her parents were around, we had to bring them here ..if that had... (read more)
★☆☆☆☆
“Doesn't even deserve 1 star”
Written on: 04/03/2013 by AndreaRob
Absolutely disgusted with Scottish Power. Was a customer with them for 2 years and could not wait to move. Customer service was appalling, price rise was ridiculous, just getting a hold of someone is nearly impossible. I finally completed my move from Scottish Power mid-january and never received a final bill. I'm a novice and thought the supplier I was moving to would arrange all the details. I then noticed that Scottish Power took another DD payment on the 1st of Feb, I figured that... (read more)
★☆☆☆☆
“Avoid switching to Scottish Power”
Written on: 01/03/2013
I have dealt with many energy companies in my work capacity and I must say Scottish Power have the most confusing billing system I have come across. Last year I switched my home energy to Scottish Power after them calling at my doorstep and offering much lower price to that of Southern Electric. It was basically a fix and I was no better off. At the end of September my account was £400 in credit as I pay monthly direct debit and they had been really over estimating my bills. I have just... (read more)
Onepablo's Comment
Written on: 30/04/2013
Good luck. I'd been paying a fixed £56ish per month for a year, they then said I should be paying about £90. I said I was going to move, they said not until I'd paid off the arrears. A year later I'm still paying it off and I'm baffled as to why. They say it's fixed until Nov 13. I... I'm confused... and paying £113pm for a one bed flat. My account is still £300ish in DEBIT apparently!!
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★☆☆☆☆
“DO NOT GO WITH SCOTTISH POWER.............E&G”
Written on: 25/02/2013
IT started off good i was on a pay as you go meter then when i moved from the property it started of with a estamated bill(£40) then i had the meater changed (but it wasnt changed when where there, not my property so i cud not ov dun that it wud ov had to be the landlord) then it when up to £2000 i disputted that i was on a pre paid meter then it started to drop from 2000 down to 1500 then 500 because i was ringin them often to say there not getin a penny they went after the landlord the... (read more)
★☆☆☆☆
“Very very bad”
Written on: 25/02/2013
They always try to charge u more then u use electricity,alleays sent estimate bill which terrible big,u have to fight for ur money.Horrible provider...,never again and I will ever advise to my friends... (read more)
★☆☆☆☆
“Totally frustrating company.”
Written on: 18/02/2013
Should you ever need to contact Scottish Power Customer Services expect to be on the phone for a very long time, being put on hold, being transfered from one agent to the other, having to repeat your story over and over. If they promise to call you back,you've no chance, forget it! If you use their online live chat service, make sure you have at least an hour to waste because, although the agent seems to want to help, she will probably be unable to track down the correct person who "can"... (read more)
★★★☆☆
“KEEP ON AT THEM IF YOU KNOW SOMETHING IS WRONG!!!”
Written on: 15/02/2013 by Annabel02 (1 review written)
If get the following: 1. Escalating payments and high bills 2. Are told you are using more in the summer than the winter 3. You build up a nice sum over summer to help you over the winter and it all disappears in a bill,then you possibly have a meter fault. After going on and on at them, their complaints department finally put a "piggy back" meter in and after a couple of months and hard work by one the people in the department, the meter was found to be faulty. I am now owed £181.00. I... (read more)
★☆☆☆☆
“wouldnt recommend them to an enemy never mind a friend!”
Written on: 08/02/2013 by tracey2010 (1 review written)
I use SP for boiler cover and i have had nothing but trouble with them. The staff are completely useless and dont have basic customer service skills. I have used up all holidays at work for these people and boiler still not fixed. Their contactors dont turn up when they are supposed to and dont ring you to tell you they are not coming. Scottish Power wont take responsibility for their contactors they expect me to contact them directly but I dont pay them I pay SP. Been down the complaints... (read more)
★☆☆☆☆
“£190 a month bill”
Written on: 07/02/2013
We moved into our rented property in mid December and have just received a bill for one month from Scottish Power it equates to £190, I have no idea how Scottish Power can charge this amount for a three bed house with the only gas supply being to the boiler, and when we are both out at work all day?? £190 for a month??? When I called the customer services the first person I spoke with agreed that this was a high amount and for me to check the reading etc, when I called back to say that... (read more)
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Showing 11 - 20 of 121 Reviews
★☆☆☆☆
“9 days and counting!”
Written on: 01/02/2013
Elderly neighbour could ring out for 4 days only then next 5 plus days no service. Had to ring 0845 number - very expensive - to repeatedly find out what happening. Why is it 0845 number!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 Fault is with provider. Not only no servce but having to pay premium rates for holding on etc. NOT GOOD ENOUGH. Normal number is needed for emergency and faults!!!!!!!!!! (read more)
★☆☆☆☆
“Website like a maize and telephone advisers are the same!”
Written on: 07/01/2013 by wyesco
Inaccurate and conflicting information on many web pages. Trying to determine what tariff you are paying is akin to studying as a Philadelphia Lawyer… long, painful and confusing. This is a prime example of why the government is simplify the utility services. Trying to change the tariff/service on the telephone is even worse! My recent experience was abysmal, I was on the phone for nearly 30 minutes and put on hold no less than eight times , I eventually gave up. (read more)
★☆☆☆☆
“as far away from this company”
Written on: 05/01/2013 by jozlam (1 review written)
Just see the rating - 14% of the result speaks for itself. very arrogant customer service, throwing the phone after a few words, total incompetence, fraud notorious billings, still calls for payment for bills already paid - nightmare! the whole happiness joined another company, it will calm them! no like this!! (read more)
★☆☆☆☆
“The Worst Company I have dealt with in my 72 years!!! ”
Written on: 03/01/2013 by lancsandy (1 review written)
The staff and management have no ability to communicate remedial actions concerned with their totally incompetent systems for energy supply and customer communications. The repeatedly fail to rectify their own errors. Their complaint remedy procedures are utterly useless. Their senior staff do not have the common courtesy to reply to personal serious complaint letters addressed to them. The board members should consider there positions. DO NOT TOUCH THIS COMPANY WITH A VERY LARGE BARGE POLE! (read more)
★☆☆☆☆
“Is there a minus rating?”
Written on: 01/01/2013 by Andro9999 (1 review written)
Do not get involved with this energy company. I was with them 1 year too long. Now I have switched company my bills are 20% lower. They claimed to hold prices and then cynically increased them, their idea of customer service is to say the same thing over again until you shut up. They billed me six months after I switched and then failed to understand a genuine dispute and put a threatening customer collection agency not me who bombarded me with texts emails and threats. They apparently do... (read more)
★★☆☆☆
“Inefficient time wasters”
Written on: 22/12/2012
If you need to get in touch with Scottish Power customer services, be prepared for very lengthy and costly phone calls. Be prepared to have to call them back several times and always take their promises with a large spoonful of salt. You will never be able to talk to the same agent, so be prepared to have to explain your problem from scratch each time you call them. The agents never seem to be able to understand what the previous agent you spoke to was trying to do. Complete chaotic and... (read more)
★☆☆☆☆
“Pity I have to give tham a star”
Written on: 15/12/2012 by Nicmac
I recently tried to move to Scottish POwer from British Gas - They messed the whole thing right up,from the start causing me no end of problems - numerous phone calls and emails. When I spoke to a customer service team member i encountered i the rudest customer service rep - I have ever spoken to, who I ended up putting the phone down on. I have since moved back to British Gas and they are still causing problems by delaying the move back to British Gas and passing on incorrect meter point... (read more)
★★★★★
“Really improved customer service”
Written on: 12/12/2012
Contrary to other reviews on here, I've only ever had good experiences with Scottish Power - unlike British gas and E.on, who I had previously used. The transfer process worked fine, I received emails updating me on progress and now I submit my meter readings on their website and can view my consumption and bills. Their prices seem very competitive and I also read a couple of reports in Which? magazine which rated them top of the enrgy companies for customer service! (read more)
★☆☆☆☆
“Do not touch these people. ”
Written on: 28/11/2012
Scottish power is the worst company I have come across in a while. They sub contract most of their work to snmaller companies who are unreliable and dishonest. Over the past six months we've had 4 different companies and 17 visits. yes 17. 16 of those visits were a waste of time as nothing was done. Each one spouting a different tune. . None of them arrived with any idea why they were here and so did not have the correct parts or tools. One company said they had installed something... (read more)
★☆☆☆☆
“Customer service is a ..and very arrogant ”
Written on: 27/11/2012
They are charging me 59 £ a week I can't understand why it's horrible service I don't recommend to know one for sure the customer service is discussting they don't even try to help you or understand your problem . No more words (read more)
Jozlam's Comment
Written on: 05/01/2013
so exactly to the fraud billings, double paying for bills already paid, some strange calls for payment for billing recompensed .. I think the time of the finish and take some steps in this direction.
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Showing 21 - 30 of 121 Reviews
★☆☆☆☆
“They Are Not Dealing With My Complaint”
Written on: 22/11/2012
Scottish Power continued to take money from my bank account after ceasing to be my supplier and even though my dual fuel account was in credit with them. They then closed my complaints file because they had returned the money owing on the day the supply was transferred even though they had not reimbursed me for the extra they had taken after the transfer date. They explained - in an email that was apparently supposed to settle my complaint - that because they did not know I had a new... (read more)
★☆☆☆☆
“Arrogant and incompetent”
Written on: 15/11/2012
Scottish Power have developed an obsession that a company that I have never heard of is based at my address. I have sent them two letters and two emails pointing this out, but Scottish Power have simply ignored them. Is this arrogance, incompetence or both? I have never been a customer of Scottish Power and get my energy from a completely different company. Has anyone reported them to the gas regulator? (read more)
★☆☆☆☆
“Really bad customer service!!!!!!”
Written on: 13/11/2012
A few years ago I switch from britsh gas to Scottish Power due to britsh gas charging me 3 times for one bill and after 2 months of being with scottish power They tried charging me for the same bill so I switched to eon. Which i was happy with them and can't remember why i decided to leave them and went back to scottish power. After being with them for month £15 on my meter that is put on there every week was being swallowed up. Yesterday I recived 3 invoice's that all stated that i was in... (read more)
Ecm17's Comment
Written on: 12/12/2012
The exact same thing happened to me today! I recently moved into a new property with a gas metre, put £30 on it and it took half away . After five calls to customer services stating I had just moved into the property I was promised £20 credit and given a code. This code STILL hasn't worked and no one will help me. My partner and I both work which means it is difficult to contact them within hours and we travel to the proposed location to collect our credit and it just doesn't work!!! Disgusting service!!
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★☆☆☆☆
“CUSTOMER SERVICE?????????????????????? ”
Written on: 07/11/2012
I have signed a contract for £41 back in April, that it was supposed to be fixed price everymonth. Today I found that they have taken from my account £138, I havent received any notice or any letter since April saying that this tariff may vary and that I need to send them my meter readings. I called today and after waiting for 40 minutes on the phone the lady told me that as I havent sent the readings they took an estimate of what I am apparently used since April and my direct debit is... (read more)
★☆☆☆☆
“I went back for a 2nd bite!”
Written on: 02/11/2012 by jasoncooke93 (31 reviews written)
I like to get the best fixed price deal! With Scottish Power from 2008-2011 and boy were they bad. Terrible website, multiple errors, constant inflated estimated bills. I then had 12 months with NPower who were absolutely superb! A faultless 12 months on a great fixed price tarrif. However end of July 2012, had to go back to Scottish Power on their Nov 13 Fixed which was the best in the UK at the time, I did beat the NPower price hike so it worked... But its taken from 27th July until Nov... (read more)
★☆☆☆☆
“Scottish Power refusing to honour cooling off period &...”
Written on: 23/10/2012
I recently used a known website to switch electricity and gas supply to Scottish Power. I received a welcome email from Scottish Power on the 16th of October. I also received a Welcome pack by post on the 17th October, dated 15th of October. On the 19th October I sent a cancellation notice email to Scottish Power well within seven working days of receiving their Welcome email (as per the instructions on their own email from 16th October) and promptly received an automated response saying... (read more)
Wernotamused's Comment
Written on: 24/10/2012
Good news. I wrote a letter to the customer service director of Scottish Power complaining about the situation. A few hours later they sent me an email confirming that the agreement with ScottishPower "has now been cancelled and your gas and electricity supplies will remain with your preferred supplier". I am happy with the result, but not with the inconvenience it caused me.
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★☆☆☆☆
“Customer Service - a joke”
Written on: 19/10/2012
I have been with Scottish Power for about 4 years and have seen a steady decline in their service. I have not had any sort of notification of what I owe or whether they owe me i.e. no bill for about a year. Whatever time of day I ring them I am put on hold for an unacceptable amount of time and so far have not managed to speak to anyone. May I suggest that management employ a few of the many millions looking for work in order to properly staff their telphone service or is this a ploy to... (read more)
★☆☆☆☆
“disgusting scottish power guessing my bills!!!”
Written on: 17/10/2012 by ColsGoing2Review (5 reviews written)
I hit hard times, had to have card meter fitted and owed £470 in arrears. I hold my hands up. It was agreed that they would debit a set amount from the meter each week until clear. Simples!...... or was it?! They told me that I could top up using laptop and sold me a dongle for £15.00 which never worked. They forgot to set the meter to pay back the debt and then started to pursue me, I received a number of letters that didnt make sense, when I called them they were apologetic. However... (read more)
★☆☆☆☆
“Finding new ways to annoy customers”
Written on: 15/10/2012
This is brilliant. I have just moved to SP. They send me an email on the 10th saying they need my opening meter reading; they say they need it "at the moment". The 'personalised website' {guffaw} they have set up for me to transfer says I can give them this reading "between the 11th and 21st". I try but it gives me an 'access forbidden' message. After holding on the phone for ..... way too long..... and giving up I email them. After 2 days they bother to send a reply; apparently I'm... (read more)
★☆☆☆☆
“I AM OVER 70 YRS OF AGE AND WAS WITH SCOTTISH POWER...”
Written on: 12/10/2012
I AM OVER 70 YRS OF AGE AND WAS WITH SCOTTISH POWER UNTILL THEY PUT UP THEIR COSTS SO I CHANGED . THEY THEN SENT ME A BILL FOR NEARLY £500 STATING THAT I USED TO MUCH GAS AND ELECTRIC. WHY COULD THEY NOT TELL ME BEFORE THAT I SHOULD UP DATE MY DIRECT DEBIT. THE CUSTOMER SERVICE DO NOT CONTACT YOU. THEY CANCELLED MY DIRECT DEBIT STATING INSUFFICIENT FUNDS AVAILABLE " RUBBISH " I WOULD ADVISE ANYONE NOT TO GO WITH SCOTTISH POWER. (read more)
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Showing 31 - 40 of 121 Reviews
★☆☆☆☆
“Joke”
Written on: 11/10/2012 by KirstyFee (1 review written)
All i have to say is your staff is a joke i have been on and off the phOne since saturdsy this is nw thursday as i have no gas. I was told it wasnt getting treated as an emergency tell me this so having a one yr old no heating no gas to cook or hot water and thats not an emergency yous are a joke was then told when i cslled back for about the tenth time they couldnt find a record of it all woman tells me she will call bk in 10mins am still waiting 3hrs later so i called back and got the mOst... (read more)
★☆☆☆☆
“shocking!!!!!”
Written on: 08/10/2012
I pay by key for electric and care for gas basically a pay as you go meter. I turned back to Scottish power a few months ago to try and save money as I'm a single parent to to two children. I found recently that I was constantly putting in money well eating it as soon as I put it in but not much electric and gas was being used as I was trying to use it efficiently as I could. I'd basically had enough today and got on the phone to them they told me because I hadn't topped up my meter because... (read more)
★★★★★
“Great Service”
Written on: 07/10/2012
Used to be with SSE and nPower however nPower never gave me a bill and tried to collect me for debt 3 times which was not mine and tried harrasment and kept cutting my Gas and Electrity off and SSE well refused to let me switch to a credit meter after when I was signing up I was told I would get to switch into a Credit Meter. Switched to ScottishPower after recommend by a friend who was with ScottishPower, Never had a problem always give meter reading online and been with them for 2years... (read more)
★★☆☆☆
“Disappointing”
Written on: 03/10/2012 by uoghghwejkghsdfhkcvq
I have recently switched to Scottish Power. My impression so far is "Disappointing". During the switch I have received emails asking me to input meter readings. But as soon as I try, their website rejects them as "Not wanted". I try to logon to my account and get told "Not allowed to access". So I entered readings by phone. Their advisors didn't seem at all interested in my difficulties. I had to press for my complaints to be logged. Their computer systems are plainly rubbish. I hope... (read more)
★★★★☆
“Surprisingly efficient”
Written on: 13/09/2012 by owenz7 (1 review written)
When I phoned yesterday, I had the option of a 'callback' and did receive a call within 3 minutes. Therefore, spent none of my time on-hold. The man I spoke with was very knowledgable and helped me reduce my bill by 12%. When I said my gas bill sounded much too high for the summer months, he asked me to check my meter and said he would phone back the next day between 1.00 and 2.00. He phoned at 1.20! Couldn't be more impressed with the service. (read more)
★☆☆☆☆
“Hanging on for ever”
Written on: 09/09/2012
Sirs You have sent me an email explaining how good you are-well your not! I have been trying to get someone to help me read a meter. I have rang 4 times and been holding on for a total of 45 mins, You online assistant is rubbish I sent an email -no reply Only this morning I finally got through to a lady who had such a thick accent I had to ask her to over and over again to speak slowly so I could understand. We don't keep you hanging on Our UK-based Customer Service Team are trained to... (read more)
★☆☆☆☆
“Don't build up a credit in your account”
Written on: 01/09/2012
I switched from Scottish Power at the end of June, and received my final electricity bill on the 7th July, and my final gas bill on the 14th July. In total I was £180 in credit. I've emailed them and phoned repeatedly (at least I found a 0800 number for them. As of last Wednesday I was told that for some reason a refund had not been issued, but they would send me a cheque straight away. Guess what? No refund. I tried emailing the CEO, but have had no acknowledgement whatsoever, so it is... (read more)
Annabel02's Comment
Written on: 28/11/2012
I have had exactly the same sort of problem. Build up credit in your account and lo and behold Scottish Power then decide you havent paid enough for your gas and electricity and put you back in debit!!! Their customer services tried to tell me someone had input my meter readings incorrectly but trying to ask them to refund the difference was impossible! We changed to Scottish Power as they were significantly cheaper a while ago but I am now of the mind that cheaper isnt necessarily the best. I am prepared to pay a bit more for decent service, better structure and if I build up a nice little sum over the summer I want to use it towards my winter bill!
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★☆☆☆☆
“High prices, bad customer service and not legit”
Written on: 28/08/2012
This company not only repeatedly call you even when your with them, asking if you want to join them. First tried launching an £800 bill from the previous tennants at us, then they didn't apologise. We left them, then in our next property were unfortunately lumped with them and tried having as little communication with them as possible. Said they would send me £15 compensation and gift for inconvenience, received £15 and no gift. Then messed up our gas and are still trying to charge us for... (read more)
★☆☆☆☆
“No Customer Service, Incompetant and Impossible to...”
Written on: 28/08/2012
Just don't have anything to do with this company. The website doesn't work and when you try to make contact my email you get an answer from someone in India who doesn't understand English, and you just can't get through on the phone and instead have to listen to awful piped music for hours. They responded to my complaint by deleting my log in information so I couldn't log into my account. I have nothing good to say about this company - they are even worse than N-power! (read more)
★★★★★
“excellent customer service!”
Written on: 25/08/2012 by shaz1969 (1 review written)
Hi everyone my duel fuel was coming to the end of my contract. i went on to u switch who gave me scottish power. i rang them to make sure i was doing the right thing, because everyone knows how complicated your gas and electricity statements are. I had the most helpful telesales lady by the name michaela o hara, who spent approx 45mins going through the process of explaining all you need to know about gas and electricity.She was very competent about her job and extremly pleasant. I really... (read more)
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Showing 41 - 50 of 121 Reviews
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Onepablo's Comment
Written on: 30/04/2013
I agree. "Some customers are often surprised by their bill" was what I was told when I queried being charged £80pm for a one bed property with usually just me here. I've also been told "not my problem" by one of their reps. Terrible.