Scottish Power Electric Reviews

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Scottish Power Electric

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Latest Reviews

★☆☆☆☆

“Inept with a terrible service culture”

Written on: 16/04/2015

Scottish Power is by far the worst power company I have come across. Slow and Clueless customer service. Not sure who the responsible director is but whoever it is needs to be replaced with a decent manager who has a clue. They blame their systems for not issuing bills to me as though this has nothing to do with them and their communication is appalling. Nothing I can say that I like about them at all. God help you if you fall into their trap. Don't be fooled by the cheaper power, you will pay… Read Full Review

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★☆☆☆☆

“They dont listen”

Written on: 15/04/2015 by Skinnersn434 (1 review written)

Started with scottish power in 2013, they never asked for meter readings they just set up a direct debit each month of £66 for my gas and elec. 2 years later i then decide to move and i gave s.power my final meter readings and this is what they asked. They then told me i owed them £142 for the last 3 months and that was from estimated readings? Even though id already payed feb and march by direct debit? Took weeks or arguing and in the end i gave up and paid it. I then emailed them this week… Read Full Review

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★☆☆☆☆

“MORE INCOMPETENCE”

Written on: 11/04/2015 by GaryClay86 (1 review written)

This lot just give me hassle on a regular basis.....today I get an e mail saying they recently asked me to read my meter and I need to do it urgently or they will estimate my bill. They did not ask me to submit readings.....you can check all messages in your online account.........the usual fiction!!!! My meter was read on 19 February and my bill was paid. My online account clearly states my next bill is due on 20 May which is correct as SP require readings every 90 days. This is harassment I… Read Full Review

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★☆☆☆☆

“Won't let us change to a better supplier”

Written on: 10/04/2015 by 207Drew (1 review written)

Moved to a new build, have SP as the supplier! Had them when we moved into are last property as well! Ahhhhh! Phoned them to get the meter point reference number, which they said we can only give this to you if you set up account! Which is a lie, as we have contacted the SSE who own the pipe and they have supplied this to us in matter of minute! This is something they SSE don't do often but wasn't a problem form them! If the next property we hope to move to is anything to with Scottish power we… Read Full Review

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★☆☆☆☆

“Steer Clear !!!”

Written on: 09/04/2015 by pcjb (2 reviews written)

I recently decided to switch power supply to Scottish Power. 1st application gave me a monthly payment of approx £54. This was cancelled by them and they asked me to contact them which I did, only to be told that the original application was wrong and I received another but the price was £58 I asked why it had gone up and was told because original was calculated wrong (miss sold ?)I got a start date of 11th April and then an email today requesting meter reading. Logged onto my a/c only to… Read Full Review

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★☆☆☆☆

“Terrible service could not be bothered to help.”

Written on: 09/04/2015 by LJay85 (3 reviews written)

Scottish Power​ fantastic at advertising all the good they do for charity on there Facebook and Twitter pages but useless at customer service and being an energy supplier. Gave me excuse after excuse and seemed to not care would rather pass over to the Ombudsman to deal with. So glad we left them… Read Full Review

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Pcjb's Response to LJay85's Review

Written on: 09/04/2015

I agree and will be passing my complaint over to Ombudsman as everyone should do.

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★☆☆☆☆

“Don't try to leave them...”

Written on: 09/04/2015 by beeegeee (1 review written)

I switched in August 2014, and still haven't had a refund of the credit (£200ish) I am in. They even continued to take direct debits until I stopped it at the bank. They still send me estimated bills despite they no longer supply me! I've got so many complaint case numbers for this one complaint, it's no wonder they can't sort anything out. I've had to complain to the ombudsman, and am hoping to get my money back at some point this year… Read Full Review

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★☆☆☆☆

“robbers avoid at all costs ”

Written on: 06/04/2015 by STEFPHF (1 review written)

very nice at beginning .Promised lower bills almost doubled them in 4 months.customer service none, rude people, gave me deadlock letter straight away, only been with them 4 months. Make bills up, never sent me any, then a letter demanding 700 pound or they would get baliffs. please stay away at all costs not worth hassle… Read Full Review

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★☆☆☆☆

“Avoid if Possible”

Written on: 01/04/2015

Despite a switch away from Scottish Power on 19 Jan, they will not refund my £167 credit I have on the account. Phone calls to them end up in auto disconnection Emails just get same automated response Is there anything that makes them stand out- Just there appalling service. I would not use again, no matter how cheap the service was… Read Full Review

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Pcjb's Comment

Written on: 09/04/2015

Take them to Ombudsman I am going that route.

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★☆☆☆☆

“hanging on the telephone”

Written on: 31/03/2015 by als12 (1 review written)

I changed my supplier at the beginning of October 2014 and have only just received my credit on the account. I decided to leave last year after a couple of attempts to contact them when I was kept hanging on the phone for literally hours, when eventually getting through they said they would have to transfer me which entailed another wait usually to be then cut off. I have raised a couple of complaint through their system which have never been resolved. They have finally started answering the… Read Full Review

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★☆☆☆☆

“***Alternative to Scottish Power***”

Written on: 29/03/2015 by Ifarooq (2 reviews written)

Hi, I used to be with Scottish power and I am now with a great company not only do they have great customer service and know how to look after their customers, I also saved £369. If you'd like to get away from the monsters give me a comment back :)… Read Full Review

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★☆☆☆☆

“avoid!!!! ”

Written on: 26/03/2015

The worst electricity provider I came across to! Didn't send me my final bill for 6 months even though I called them at least 10 times and now I got an email asking to pay or I might face additional charges! What the hell????… Read Full Review

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Ifarooq's Comment

Written on: 29/03/2015

Hi, I used to be with Scottish power and I am now with a great company not only do they have great customer service and know how to look after their customers, I also saved £369. If you'd like to get away from the monsters give me a comment back :)

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★☆☆☆☆

“ABSOLUTELY THE WORST ENERGY PROVIDER IMAGINEABLE ”

Written on: 13/03/2015 by Minster52 (1 review written)

DO YOURSELF A FAVOUR AND AVOID SCOTTISH POWER LIKE THE PLAGUE. I REGRET THERE'S ABSOLUTELY NOTHING I CAN SAY THAT'S GOOD ABOUT THEM. OUR COMPLAINT DATES BACK TO JULY 2014 & THEY'VE MADE NO ATTEMPT TO RESOLVE IT. CAN YOU THINK OF ANY COMPANY WHO TAKES £174 FROM YOUR BANK ACCOUNT EACH MONTH VIA DIRECT DEBIT & YOU ARE UNABLE TO DISCUSS YOUR ACCOUNT WITH ANY MEMBER OF STAFF.? Telephone ( if you don't mind waiting a long time ), E-mail, Send courteous, polite, professional, 'Recorded… Read Full Review

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Ifarooq's Response to Minster52's Review

Written on: 29/03/2015

Hi, I used to be with Scottish power and I am now with a great company not only do they have great customer service and know how to look after their customers, I also saved £369. If you'd like to get away from the monsters give me a comment back :)

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★☆☆☆☆

“An extremely dissatisfied customer”

Written on: 12/03/2015

After having my Economy 7 meter changed to a standard one (arranged through them) it took SP six months to update my account, and possibly only then because I had involved the Ombudsman. During this time I was unable to sort out any bills or change supplier. Finally, thankfully, I am now with another supplier but SP seem incapable of sorting out my final bill. They are denying that they have received my final readings from my new supplier even though SP themselves actually sent them… Read Full Review

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Ifarooq's Comment

Written on: 29/03/2015

Hi, I used to be with Scottish power and I am now with a great company not only do they have great customer service and know how to look after their customers, I also saved £369. If you'd like to get away from the monsters give me a comment back :)

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★☆☆☆☆

“shocking, stressful....useless”

Written on: 11/03/2015 by 99Nicholson (1 review written)

I got gas put in, they were my electricity provider so I took out duel fuel with them...nightmare started. They said, for some reason the new system doesn't recognise my account but not to worry they would sort it and get back to me...at this point I hadn't paid my gas for 2mths, oh and that was after an hour plus on the phone. This was the pattern for the next 7mths. Their ombubsmen took over the case, heard nothing after I got a letter advising me I was in a dead lock situation. The big… Read Full Review

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Ifarooq's Comment

Written on: 29/03/2015

Hi, I used to be with Scottish power and I am now with a great company not only do they have great customer service and know how to look after their customers, I also saved £369. If you'd like to get away from the monsters give me a comment back :)

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★☆☆☆☆

“Boiler service”

Written on: 28/02/2015 by TabithaMoody (1 review written)

Scottish Power take your money for boiler cover but really don't like coming to service your boiler. Last year they missed an appointment booked with a 4 hour slot they decided to ring cancelling 10 minutes before the end of the slot. This year they have done even worse they cancelled with 15 minutes to the end of the slot rearranged another slot and did not even give me a phone call when they failed to come. When I rang them they admitted that the service had been cancelled 2 days earlier and… Read Full Review

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Ifarooq's Comment

Written on: 29/03/2015

Hi, I used to be with Scottish power and I am now with a great company not only do they have great customer service and know how to look after their customers, I also saved £369. If you'd like to get away from the monsters give me a comment back :)

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★☆☆☆☆

“Awful switching experience”

Written on: 23/02/2015 by navim (2 reviews written)

Switched in Nov 2014. Have only just managed to conclude the account and receive my refund - which was increasing each month even though Scottish Power had ceased to supply, they continued to take my direct debit as the account had not been finalised. Hopeless customer service - frequently unable to get trough on the phone / five days or more for an online repsonse… Read Full Review

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Ifarooq's Response to navim's Review

Written on: 29/03/2015

Hi, I used to be with Scottish power and I am now with a great company not only do they have great customer service and know how to look after their customers, I also saved £369. If you'd like to get away from the monsters give me a comment back :)

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Navim's Response to navim's Review

Written on: 29/03/2015

To clarify - I switched from Scottish Power in Novermber 2014 but it took them to February 2015 to finalise my account, including taking three months DD even though they were not supplying me. Now with Sainsburys Energy and so far, so good

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★☆☆☆☆

“I'm still waiting on phone...........customer service.”

Written on: 16/02/2015 by Lipscombe1 (1 review written)

We are new customers beginning to think big mistake. Customer service is non existent constantly waiting on phone to speak to someone. I know it's spanish owned but we are not in Spain where everything is tomorrow… Read Full Review

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Ifarooq's Response to Lipscombe1's Review

Written on: 29/03/2015

Hi, I used to be with Scottish power and I am now with a great company not only do they have great customer service and know how to look after their customers, I also saved £369. If you'd like to get away from the monsters give me a comment back :)

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★☆☆☆☆

“Trying to pay dual energy bill on-line/ utomated...”

Written on: 09/02/2015

I received my normal energy bill and attempted to pay on-line, unfortunately my payment was rejected, after a second attempt I decided to leave it for another day as time was short. However, the same thing happend the next two occasions so I reluctantly entered another card's details, the outcome the same 'unable to process payment'. I then received a reminder that the bill was unpaid and I again tried to pay on-line and when this did not work for any of my visa or credit cards (5 in total) I… Read Full Review

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Ifarooq's Comment

Written on: 29/03/2015

Hi, I used to be with Scottish power and I am now with a great company not only do they have great customer service and know how to look after their customers, I also saved £369. If you'd like to get away from the monsters give me a comment back :)

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★☆☆☆☆

“Horrible experience”

Written on: 09/02/2015 by Roo236 (1 review written)

I had my meter changed 5 months ago and they where supposed to switch me to a single rate rather than economy 7 rate, they have been unable to do this, they have continued billing me on estimated bills economy 7 rate despite many phone calls and emails. My account is 500 pound in credit but because they have not updated my account I cannot have a refund yet they can give me no explanation or date when this will be sorted out in fact they just repeat the same "it's being investigated and we'll… Read Full Review

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Notwhatiexpected's Response to Roo236's Review

Written on: 11/03/2015

I really feel for you as I have just been through a similar experience with SP. I have finally managed to "escape" to another supplier though am still awaiting the final bill from SP. Goodness knows how long that will be!!! Could I give you a couple of tips you may find helpful?
* Like you, I was unable to get a refund for all the credit they owed me. I did, however, make a fuss and got my direct debit reduced to £10 per month (the minimum amount apparently). At least I've been using my credit and don't have to rely on their refunding anything.
* I'd also advise you to get in touch with the Energy Ombudsman if you haven't done so already. They're very approachable, it's a free service and it was only after involving them that SP were finally galvanised into action.
Hope this helps and Good Luck

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Ifarooq's Response to Roo236's Review

Written on: 29/03/2015

Hi, I used to be with Scottish power and I am now with a great company not only do they have great customer service and know how to look after their customers, I also saved £369. If you'd like to get away from the monsters give me a comment back :)

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