Scottish Power Electric Reviews

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★☆☆☆☆
1.3 / 5
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Scottish Power Electric

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Latest Reviews

★☆☆☆☆

“RUN A MILE FROM SCOTTISH POWER! ”

Written on: 20/08/2014 by Quintenz313 (1 review written)

RUN A MILE FROM SCOTTISH POWER! The moment I registered my contact details with them I regretted it. They started by continually calling me saying I could open an account with them then cancel it within 7 days at no cost. This sounded like my only way to end this phone conversation and I concluded they could be better so I'll open the account then research Scottish Power and the rates I would be offered. After researching them to find out about their appalling reviews and rates offered worse… Read Full Review

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★☆☆☆☆

“awful start”

Written on: 18/08/2014

I took over a house supplied by Scottish Power so I decided to keep them as the supplier. After about half and hour on the phone I thought everything was set up and expected a contract and details of how to logon online to be sent to me. Online access is important as I am overseas. Instead, they sent me two emails with click throughs which required me to log on. When I complained online that I had no password and no account number to generate a password they just sent an auto email with a… Read Full Review

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★★★★★

“Never had a problem”

Written on: 17/08/2014 by 447McDermott (1 review written)

I have been with Scottish Power for a few years never had a problem. I have managed my account online and when I have had to call I've never had a problem. I was in credit and they transferred the money to my account I no time at all. My fixed rate has ended but not sure if I should move as other comments I have read about other companies worry me… Read Full Review

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★☆☆☆☆

“if scottish power are reading this feel free to ring me .”

Written on: 16/08/2014 by sharongreen (1 review written)

im curantly been on the phone one hour still no answer i have emailed you 23 times . please return my money… Read Full Review

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★☆☆☆☆

“thank you for this forum :)”

Written on: 15/08/2014 by debbytriumph (1 review written)

I thought I was going mad today...until I read everyone's experiences with Scottish power. I had a fixed tariff until February 2015 at £98 a month direct debit & always gave on time up to date meter readings but last month (july) they took out £177.00 I phoned & gave them another new reading they recalculated it to £122 a month but this month they have taken out £177.00 again. After spending most my day on the phone & only getting through once they have amended my payments to £95. I have… Read Full Review

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★☆☆☆☆

“NEVER RECOMMENDED TO A FRIEND!”

Written on: 13/08/2014 by RyanRoche (1 review written)

Steer clear of this god awful company, it has been over two months since i have left my property and several phone calls about the over charging on our bill (and their estimating is awful and has no logic to it in three days we apparently used nearly £200 of energy which i don't think is physically possible) and no matter how many times i call to sort this out the bill it just gets higher! The amount of times we have tried and tired to get the bill holders name changed they say it has and… Read Full Review

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★☆☆☆☆

“Terrible customer service and flawed system”

Written on: 09/08/2014

After receiving a shocking final bill from them, I decided to ring the company which I did 4 times in total waiting 30 minutes each time. I NEVER RECEIVED A STATEMENT DURING MY CONTRACT, which they blamed on a "system error". Made a formal complaint about my issue, they didn't get back to me despite their promise to do so, so I called them and they offered to deduct a very small amount from the bill because there was a "cheaper tariff" (which they are supposed to call me about!). I argued… Read Full Review

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★☆☆☆☆

“failure to customers”

Written on: 08/08/2014 by debthezebra (1 review written)

Where do I begin 48 hours of phone calls mostly, no 90per cent on hold three failed engineer call outs who didn't call out then numerous times whilst on hold been cut of no one who really fulfilled a promise or knew what they were doing and one cancelled holiday due to not been able leave family with no gas supply . Please please do not use scottish power first time ever needing help with gas and they repeatedly with style let us down . One very upset person who isn't going on holiday tomorrow… Read Full Review

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★☆☆☆☆

“I wouldn't recommend to my enemy - not even 1 star...”

Written on: 08/08/2014 by JaniahHuffman297 (1 review written)

Just call their freephone number and try contacting customer service. That should be enough to steer you away from this shambolic organisation. I had nearly £ 400 overpaid on my account and trying to get a refund has taken me over ten frustrating phone calls without talking to a human, 4 emails and 2 letters by post. They offered an apology and £ 20 compensation. They can stick that where the sun doesn't shine. I have numerous properties and will never ever consider these people again for… Read Full Review

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★☆☆☆☆

“Years of loyalty wasted.”

Written on: 06/08/2014 by BeeJayCeeJay (1 review written)

Fixed line tariff was ending August 31st. Rang SC to arrange new tariff when the problems started. We were informed whilst talking to customer services that the new tariff put us on a hugely reduced DD payment, so I queried our acc status, only to be told we were in credit to the tune of £250+ so I asked for a refund to our bank, it didn't happen. So emails, letters ignored, 'phone calls are simply unintelligible, (think about it!) 3 'phone calls made in a matter of days, 1st call we are in… Read Full Review

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★☆☆☆☆

“The worst Utility Provider i have ever used”

Written on: 06/08/2014 by Raven1234 (2 reviews written)

I stuck with SP for a couple of years, and in that time had to raise complaints on three separate occasions. Generally through lack of response from the customer services team or just following billing mistakes that they made. My final complaint was following switching to another provider, their final "technical hiccup" was to only cancel half of my duel fuel account, leaving both my current supplier billing me and SP taking payments 2 months after i had confirmed in writing that the switch… Read Full Review

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★☆☆☆☆

“Don't....just don't....”

Written on: 02/08/2014

Quite possibly the worst energy provider on the planet!!! I am still in the process of joining Scottish power but as soon as that's complete I’m moving on. Trying to contact the call centre is nigh-on-impossible, average wait time is 45mins. Booking a call back is a joke; there are never any slots available. If you value your sanity don't choose Scottish power, trust me the 50 pounds you save is not worth the grief you have to deal with. When you eventually get through the call centre… Read Full Review

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★★☆☆☆

“incompetent”

Written on: 30/07/2014 by ham86 (2 reviews written)

Arranged to have my pre payment meters changed for a monthly direct debit meter before christmas 2013 didnt show up for the apointment so rearranged didnt turn up again 3 time was a charm but ! That was around February and after constant calls and always being told it will be sorted they still belive im on prepayment meter and wont set up a direct debit which also means I get no bills no idea of what iv used or what it cost and even after telling them this they still do nothing, I hope they… Read Full Review

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★☆☆☆☆

“I'm all for devolution now!!!!”

Written on: 26/07/2014 by C_Cottell (1 review written)

Don't, just don't consider them. Called up (45min on hold) to get some of my overpayments back, everything seemed fine and they said they'd transfer the money. Called back (30min on hold) later and was told it hadn't been approved by the approvals team. I asked why I hadn't been contacted and they said they didn't know. Put in a complaint and asked for it to be put through again. Didn't get a call back about the complaint when they said I would. Called back later and was told it hadn't… Read Full Review

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★☆☆☆☆

“Scottish Power ignores ombudsman shock!”

Written on: 26/07/2014 by FranticMartian (1 review written)

SP agreed via the ombudsman to a revised bill, £100 ex-gratia payment and a letter of apology. (This after over a year of telling SP the house they'd billed me for was empty.) SP have sent the old, incorrect bill minus £100 as a final demand! No ex-gratia payment, no letter of apology. AT ALL COSTS PLEASE - IF YOU VALUE YOUR SANITY - USE A DIFFERENT SUPPLIER! Worst company I have dealt with!… Read Full Review

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★★★★★

“Nice responsive team and very faithful guys”

Written on: 22/07/2014 by gjbondgaurav21 (1 review written)

It is very nice firm who is creating a very best services for companies. They have a faithful staff which are ever-ready to help in your problem… Read Full Review

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Franticmartian's Response to gjbondgaurav21's Review

Written on: 26/07/2014

Take it you work for them in a non-GB call centre...

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★☆☆☆☆

“been promised my money back im still waiting . ”

Written on: 22/07/2014 by RylandMoran415 (1 review written)

I asked for a quote on energy prices seemed ok . I then find there taking money out of my account to pay someone else supply . Im still waiting my money back from them after being promised the money on it way . Not happy . I RANG scottish power but i am stood in a long line waiting to be answered . Not a good start to trust a supplier energy . SAFE TO SAY I shall not be using them… Read Full Review

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Sharongreen's Comment

Written on: 16/08/2014

I JUST HAD THE SAME THING HAPPEN IM STILL WAITING FOR MY MONEY BACK

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 19/07/2014 by Pricems484 (1 review written)

I have spent months trying to get a final reading from this company. They never reply to emails. They promise to sort things out over the phone and NEVER do. They are trying to bill me for nearly £500 after I sold my house and it had been empty for months. I have pleaded for a final bill using the readings taken on the last day of sale which I (and my estate agent) took but they still keep sending estimates. Last month they said they would sort it out and send an accurate final bill but all I… Read Full Review

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Tobaweey's Comment

Written on: 19/07/2014

This is unusual for Scottish-power? I think they are the best among all of them. I have moved all my properties with them although they are not the cheapest . They have promptly refunded me for any extra paid money. They have been rated as the best on Which consumer magazine .

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★☆☆☆☆

“Poor customer service - mis-sell products”

Written on: 18/07/2014 by mr-icy (2 reviews written)

I had a blazing row with them yesterday, our micro-business electricity 12 month contract was due to be renewed and when I called to negotiate the sales person offered us a 2 year contract at a reasonably competitive rate. Rather than rush into this I contacted Scottish-Hydro and got a 2 year contract quote from them which worked out only about £40 cheaper (annually). As there was so little difference we decided to go with Scottish Power and save ourselves the hassle of changing supplier… Read Full Review

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★☆☆☆☆

“Rubbish avoid avoid”

Written on: 18/07/2014 by Saraattridge (3 reviews written)

Customer service dreadful , have just recieved a final bill two months after I left them demanding £211.00 no information on the letter as to why this money is owed, I have worked out they owe me as I have used far less this winter than last, hour and a half waiting time on phone! Online account automatically shut down as it would not recognise my password, finally got through by phone and was told my final bill was estimated and that they did not receive my final readings which they did… Read Full Review

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