Scottish Power Electric Reviews

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★☆☆☆☆
1.3 / 5
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Media Gallery for Scottish Power Electric

Scottish Power Electric

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Latest Reviews

★☆☆☆☆

“Non existent service”

Written on: 21/12/2014 by Malakil96 (1 review written)

14 days and still no heating, paying for a contract that we were told we would get same or next day service, we are now into day 14 with a small child and still no heating or hot water. No one to turn to no one to help we are at our wits end, promised to come out today no show. DONT USE THIS COMPANY AND GET INTO THIS SITUATION IT IS TERRIBLE THEY DONT CARE THEY ONLY CARE ABOUT TAKING YOUR MONEY WHY DONT THEY HELP US… Read Full Review

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★☆☆☆☆

“When does constant delaying of a refund become criminal?”

Written on: 17/12/2014 by ErinSP (1 review written)

My husband and I have switched to another utility company and have been trying to get a £400 refund from Scottish a Power for two months. Every "customer service" representative with whom we speak gives us a different story. Now they are telling us that we are still getting our electricity through them. We are pensioners with very limited income, and without the refund they owe us, our Christmas in one week's time is going to be sadly affected by this company's unwillingness to give back… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 01/12/2014 by DeeganGalbraith283 (1 review written)

I was previously a Scottish Power customer a stopped using them in March 2014. Account was closed and direct debit cancelled. And to my surprise Scottish Power on 28th November, has taken £60 out of my bank account via a new direct debit, that I knew nothing about. Got a call back from their customer services who didn't have a clue. They looked into it and didn't have an explanation why it had happened. And if I didn't want to wait 10 days to get the money back I had to go to my bank and get… Read Full Review

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★☆☆☆☆

“The Worst”

Written on: 30/11/2014 by Austin382 (1 review written)

Horrendous service Horrendous Prices Horrendous company Utility companies are pretty bad at the best of times, but they are the worst… Read Full Review

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★★☆☆☆

“Cant speak to anyone on the phone”

Written on: 24/11/2014 by DBrown70 (2 reviews written)

Having been with Scottish Power for several years, I always had a good opinion about the service they provided - until recently! All I needed to do was to contact them to update our personal details. I tried 5 times on my lunch hour in work and still I couldnt get through. I looked on there website (having an online account with them I thought it would be easy to change some details) however the details I needed to change meant I needed to speak to someone on the phone. Working full time and… Read Full Review

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★☆☆☆☆

“Awful is an understatement.”

Written on: 10/11/2014 by BraxtonBaldwin (1 review written)

Shambolic company with no clue in regards to customer service, and will keep hold of any money which may be owed to you, four months and ongoing for me to try and get a credit refubd, disgusting… Read Full Review

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★★☆☆☆

“Create false meter reading and want me to pay”

Written on: 08/11/2014 by lezell (1 review written)

Basically they created a bill with a false reading and the associated bill of over £1200 (+£200 that I have already paid in extra). They use the estimated value they made as an actual value. I sent them multiple mails (no answer). They phoned me asking to pay. I've made a video on the website showing my meter reading. They should know I would notice they lied on the reading they made(they want to make me believe I use more than 7376.41kWh a month)… Read Full Review

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★☆☆☆☆

“STAY AWAY!”

Written on: 06/11/2014 by MiahBowers82 (1 review written)

I was on hold for 83 minutes yesterday and then when finally got through, the service advisor said he couldn't help until he had made some 'investigations' and that he would call me back the next day. NO CALL. now I've been on hold twice only to be cut off. My billing is incorrect and I am unable to fix it, or leave this TERRIBLE COMPANY - do not join! … Read Full Review

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★☆☆☆☆

“Rip-off, Misold product, disgusting customer service”

Written on: 30/10/2014 by MarisaThurston232 (1 review written)

I have been naive enough to subscribe to them because I moved house with SP as supplier. I been offered Platinum fixed rate that includes Home Care Premium. To save a headache organizing boiler cover, I take the offer. I know it wasnt the cheapest but I thought if I pay cover with BG, it roughly almost the same. However after a year I enquiries for annual services on the boiler, but they cant give me date on when it is going to be done. I have been waited for two months and a few more calls… Read Full Review

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★☆☆☆☆

“Scottish Power - Disgraceful Services”

Written on: 27/10/2014 by 276Wentworth (1 review written)

Stay away from Scottish Power. We have made two complaints. One is regarding our previous flat; we closed our account in July and they continue sending bills to our current address and charging for gas we do not use. Another one made today; Unfortunately our building company sent our initial gas and electricity readings to them and we have not received any welcome package yet (from July) I have tried to contact them every day and they put me on hold for more than 40 mins and nobody answers. I… Read Full Review

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★☆☆☆☆

“8 months later”

Written on: 22/10/2014 by vetrachael (1 review written)

Having moved from Scottish power in October 2014, Scottish Power chose to remove money from my bank account 8 months after the account was closed. I emailed a complaint only for an inaccurate response with a date for my disconnection 12 months after the actual date. I then phoned to complain and was told I would get the money back into my account and the complaint would be followed up 2weeks later having heard nothing I phoned back to be told the complaint had been satisfactorily closed!!… Read Full Review

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★☆☆☆☆

“Avoid working for these cretins”

Written on: 20/10/2014 by Cooper458 (1 review written)

I got a job through a recruitment agency with SP in Glasgow, the training was diabolical to say the least, 2 PC's were working out of a team of 12 people so we had to watch the trainer go through the databases and statistics, I'm a hands on learner, watching and listening someone else working on a PC screen is not for me. I was dismissed, as I was put onto Customers with extremely poor training, and kept having to ask colleagues for advice, in which I got a very cold response, they seem very… Read Full Review

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★☆☆☆☆

“Difficult to leave”

Written on: 15/10/2014 by Oswaldo117 (1 review written)

Despite telephone calls and e-mails I am still unable to leave this company.A company to avoid at all costs… Read Full Review

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Saraattridge's Comment

Written on: 22/10/2014

Same here , has reduced me to tears

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★☆☆☆☆

“They have no Customer Service!”

Written on: 15/10/2014

I have been trying to get a refund of over £1200 since January. You can never get through on the phone hanging on for up to an hour and then getting cut off. If you send an email you get an automated response that they will respond within 5 days but they never do. Even if you make a complaint it doesn't get you anyway. They promise to send you statements that never turn up. When you do get statements it's impossible to understand. I received a part refund in August and then an email in… Read Full Review

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★☆☆☆☆

“DIRE”

Written on: 25/09/2014 by ygWalton14 (1 review written)

I HAVE BEEN ON HOLD ONE HOUR AND TEN MINS TO SPEAK TO SOMEONE RE. INCORRECT BILL. STILL WAITING… Read Full Review

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★☆☆☆☆

“Automated payment is non-existant”

Written on: 06/09/2014 by 63Massey (1 review written)

So today i tried to pay my bill using their 'easy to use 24 hour automated service' (their words not mine). However the first time i called it said we can not retireve your account details. Now it keeps transferring me to the emergency hotline for a gas emergency!!!!!!!!!!!! Seriously how hard is it to pay a bill....apparently very if your energy supplier is Scottish Power… Read Full Review

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★☆☆☆☆

“Nobody Answers the phone!”

Written on: 06/09/2014 by Adairva1946 (1 review written)

I have an online account and I have set up an online account for my 88 year old father in law. I have used the same e-mail address, which was fine at the start. But 12 months ago I could only access online my account. I was told there was a system fault that they were looking it, 12 months later I still cannot access his account online. I am now trying to contact their customer service, I have waited in a queue for 50 minutes. waste of time AVOID… Read Full Review

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★☆☆☆☆

“shocking customer service, avoid!”

Written on: 02/09/2014 by Kirkpatrickbs1951 (1 review written)

Avoid this company at all cost, I have had a faulty meter since I bought a property six months ago, after hours of being on hold, calling for days/weeks, emails, tweets, facebook & written letter they have still done nothing while charging me three to four times more than they should be by direct debit as to what im actually using & they have still done nothing, matter now in the hands of the ombudsman, I have never dealt with such a shocking company, its a wonder they have any customers left… Read Full Review

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★☆☆☆☆

“If I could I would rate 0 stars!!!”

Written on: 02/09/2014 by RosemaryFitzpatrick423 (1 review written)

There is no contact with them whatsoever. I switched to them looking for cheaper prices but I couldn't submit my meter readings because their website wasn't working for months! I left them after 2 weeks being with them (well started to because we all know how long it takes to switch)! HORRIBLE! THIS SHOULD BE ILLEGAL! … Read Full Review

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★☆☆☆☆

“Beware - if you switch they may keep your money!”

Written on: 30/08/2014 by AceStrong389 (1 review written)

I was amazed to discover that if you are in credit when you switch from Scottish Power, they often hold on to your credit balance and don't tell you about it. I switched from them several months ago, and only when I heard about this practice the other day and emailed Scottish Power about it did they admit they still had £78 of my money which (only because I asked) they would now return. No doubt they are holding onto money from tens of thousands of ex-customers of theirs without refunding… Read Full Review

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