Scottish Power Electric Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
8% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Compare reviews of Scottish Power at Review Centre or search out the top Electricity providers available. Your experience can help yourself and others to make savings on utility bills. Write a review and let us know your views on this provider.
? Ask our helpful community of experts about this product or company
Scottish Power Electric - Ask a question now

Media Gallery for Scottish Power Electric

Scottish Power Electric

Latest Reviews

★☆☆☆☆

“Disgusting customer service”

Written on: 05/04/2014 by Mike452 (1 review written)

Tried to contact them regarding cancelling new agreement - I dialled the nos on the "Welcome to Scottish Power" email. Telephone message said they had improved their service by opening till 6 on Saturdays. After 30mins,then and hour,waiting further hour ,someone to my surprise answered!!!!!!I got to know their music tape by heart by now!!! This was 6.10, I was not able to be put through to the correct dept as they were not open! Would arrange call back within 3 days(discounting Sunday). I will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waiting time”

Written on: 05/04/2014 by tcFitzgerald197 (1 review written)

Kept waiting for 20 minutes then call disconnected. Apalling. I am going to take my custom elsewhere!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“How have they got any customers left?”

Written on: 04/04/2014 by 80Callahan (1 review written)

Reading these reviews and the Facebook page set up to handle all of the disgruntled customers (and there's more than a few) it just makes me wonder how this bunch manage to retain any customers. I too have experienced the 45 minute wait to speak to a person, albeit not a very helpful one, had my emails and requests for call backs ignored, only to be told that the reason they hadn't billed me was because they hadn't had my meter readings. Fair enough I thought, what happened to the reminders… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID”

Written on: 03/04/2014 by cosseyedwards (1 review written)

Our tariff was changed by SP without our being informed. We were then sent several rudely worded bills one of which was pre-dated by nearly two months from being sent (April 2nd sent, date claimed to be February 13th). I assume that this was to imply payment irregularity on our part in order to justify their action but was gross misrepresentation at the least (all of this evidenced!). Customer service awful as others have suggested--SP in my opinion based on experience do all they can to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hanging on the telephone...”

Written on: 01/04/2014 by HoorayforScottishPower (1 review written)

for 48 minutes, then their system put me through to the wrong department. A nice lady tried to get me through the system. OMD were playing All I want is Electricity, some bl88dy decent service would be nice as well!!!!!!! The nice lady put me through to the queue and the line dropped. Absolutely brassed off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No customer Service”

Written on: 28/03/2014 by alankj (2 reviews written)

I have tried to contact Scottish Power on the phone on numerous occasions, twice waited 45 minutes for someone to answer without success. I have written to the company on their web page and customer support page and they haven't had the decency to respond. I am going to stop my direct debit payment and see if they contact me then. I am disgusted with there lack of response to all my messages etc. and wish I hadn't changed from EDF… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid scottish power in case you need to change”

Written on: 26/03/2014 by Muhammad102 (1 review written)

When finishing my contract with SP, on Jan 28, I supplied accurate meter reading of 73813 to new supplier OVO which they then passed on to SP. SP decided to use a totally fictitious reading of 78652. They then took £467.94 from my account without warning. After several phone calls, endless waiting for someone to talk to, many ignored emails they finally agreed that I was £488.91 in credit and I am still waiting to see that credited to my account. Recent phone calls, time consuming because of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Is there anybody there?”

Written on: 23/03/2014 by Keagani352 (1 review written)

Have sent four emails in four months to the Scottish Power complaints department, written to a CEO and sent a letter to the Complaints Dept Director regarding their Home Comfort boiler service insurance. With the emails they have assured me that my complaint is under investigation and they take approximately five working days to reply. Result? No further answers to the emails, no reply to either letter. Reading the mass of one-star reviews on this website I am no longer surprised. Roll on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Abysmal Customer Service”

Written on: 26/02/2014 by Chill33 (2 reviews written)

Abysmal!! Beware. We had been complaining that our energy bills were excessive and had raised this matter with Scottish Power on numerous occasions without any consideration from the people we were speaking to. They insisted that there was nothing wrong with our billing and we were an ‘average user’. However on consulting with neighbours with similar properties we were paying far in excess of all our neighbouring properties and being extremely frugal with our use. Back in October my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer service does not exist”

Written on: 15/02/2014

Been with sp for 3 years no problems in October they changed their on line software and my economy 7 which is 2 on my meter and day rate is 1 on my meter have been reversed. So now all my cheap readings are charged at the higher rate. I have complained called 10 times spent 4 hours now on the phone and still nothing. They say they know why it's happened but won't change this. Still only 2 weeks to go and then onto the ombudsman. Wonder if that will work … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Chill33's Comment

Written on: 26/02/2014

We have discoverd the same problem after having complained for almost a year about high charges. Our readings apparently have been transposed for the whole time we have been with SP. Truely abysmal Customer Service tops the class for them. Now with the Ombudsmen, local MP, referred to BBC Watchdog. The complaint has been official now for 6 months and still no progress - Good Luck!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“NAME AND SHAME”

Written on: 11/02/2014 by Jacobite99 (1 review written)

SCOTTISH POWER? NAMED AND SHAMED I converted my electricity and gas on 13/10/2013 to meters with the intention of renting out my house. About 20 million hours on the telephone to them later, asking for a refund of the balance. I got precisely £3 paid into my bank account last week. It simply defies belief. Apparently i have to go to the ombudsman to get what i am due for all my over-payments? I already contacted our SNP MP Mike Weir as i was simply disgusted and ashamed that this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Non existent Customer Service!”

Written on: 09/02/2014

Switched from this company a couple of months ago. They were apparently slow passing details to new supplier. I have had two final bills saying I was in credit in excess of £100 but no refund. Tried contacting Customer Services and on four seperate occasions have been put on hold for more than 20 minutes without getting through to anyone. Would not recommend this company, even in the bad bunch we currently have in the uk!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“55 minutes waiting for customer service and still...”

Written on: 07/02/2014 by andraco (5 reviews written)

I have been with SP for about 5 years. This year they became more expensive than anyone else in Scotland. I have switched to OVO. As a punishment SP is withholding more than 300 (!!!) pounds overpayment. Well, SP I will take you to court if I have to, this is beyond any joke. I am waiting for the phone to be answered for about 55 minutes now and no sign of a single assistant. Nice one! Do yourself a favour and stay clear and wide away from this dreadful company! Update. They have answered… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Scottish Power Rubbish”

Written on: 07/02/2014

Agree with other reviewers, have been with SCOTTISH POWER several years but now cannot get online to give readings or access my account, on hold 3 times for approx 1 hour, tried their complaints phone number and constantly engaged - no doubt by other angry customers, I would recommend that you DO NOT use this company, cannot wait to switch.unfortunately cannot give MINUS 5 stars for their telephone support… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst customer service ever!”

Written on: 01/02/2014 by eragone (1 review written)

I emailed them over 2 weeks ago to ask them to refund the £900 they had accumulated via direct debt and to change tariff, despite their 5 day reply policy, still no reply! Called them today on the existing customer line no-one answered for an hour and then i was cut off. Yet on their new customer line they answered straight away surprisingly! yet of course they can't help. I was then given a number to call that would be answered straight away - this went through to security who put me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Time on hold”

Written on: 30/01/2014 by Chogger (1 review written)

I haven't had any contact from Scottish Power since a letter confirming my tariff in July 2013. Trying to access my account I was being told WRONG PASSWORD which I know is incorrect. So rang and took option of call back. I was subsequently call back and the assistant emailed a new temporary password. This took about an hour to come through. On trying temporary password it wasn't accepted, on screen message if tried three times it would be blocked. GREAT !!!!! So tried ringing 1st call… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Service? What service??”

Written on: 22/01/2014

It is impossible to get through on the telephone lines. After 45 minutes on hold on numerous occasions I simply gave up and moved to another provider. Trying to get a refund of my credit is equally frustrating. After nearly three MONTHS I am still waiting for a refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Almost impossible to pay the bill.”

Written on: 17/01/2014

This company uses an automated system of payment. Invariably it does not work for one reason or another. If after several hours of trying I manage to speak to an operative you can guarantee the system will be down. Their online system is as bad too. They make it virtually impossible to complain to anyone. I feel like they do not want my money every time I try to pay a bill. bizarre. I am now in the process of changing to eon as I have been told although they have an automated system too it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NIGHTMARE SERVICE FROM THEM RE PRE PAY METERS”

Written on: 08/01/2014 by ELAINESCOT (1 review written)

RENTING MY PROPERTY POWER CHANGED METERS TO PRE PAY IN FEB LAST YEAR TO TENANTS EVICTED THEM AFTER PROBLEMS POWER NOW WANT TO CHARGE ME TO CHANGE THEM BACKJ AS HOUSE IS SOLD OR CHARGE THE NEW COUPLE THE BILL FOR NOT HAVING PRE PAY,. ARE THEY MAD? I NEVER AUTHORISED THIS CHANGE NOW TODAY IS MY 9TH CALL ALL AT MY EXPENSE AND THE REPLY IS THE SAME THE YOUNG COUPLE EITHER PAY £150 SECURITY DEPOSIT OR £150 TO GET THEM OUT I HOOPE COUPLE SWITCH TO ANOTHER PROVIDER I ASKED TO GO AHEAD AND ALL IM… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“need a zero star rating”

Written on: 08/01/2014

absolutely appalling customer service, if they don't like your complaint after you have waited an hour for the phone to be answered they just hang up on you! and watch your account funny how extra charges seem to appear without you noticing? best thing that could happen to this company is for them to close and do everyone a favour! cannot find anything good about them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview