Scottish Power Electric Reviews

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★☆☆☆☆
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Media Gallery for Scottish Power Electric

Scottish Power Electric

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Latest Reviews

★☆☆☆☆

“Boiler service”

Written on: 28/02/2015 by TabithaMoody (1 review written)

Scottish Power take your money for boiler cover but really don't like coming to service your boiler. Last year they missed an appointment booked with a 4 hour slot they decided to ring cancelling 10 minutes before the end of the slot. This year they have done even worse they cancelled with 15 minutes to the end of the slot rearranged another slot and did not even give me a phone call when they failed to come. When I rang them they admitted that the service had been cancelled 2 days earlier and… Read Full Review

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★☆☆☆☆

“Awful switching experience”

Written on: 23/02/2015 by navim (2 reviews written)

Switched in Nov 2014. Have only just managed to conclude the account and receive my refund - which was increasing each month even though Scottish Power had ceased to supply, they continued to take my direct debit as the account had not been finalised. Hopeless customer service - frequently unable to get trough on the phone / five days or more for an online repsonse… Read Full Review

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★☆☆☆☆

“I'm still waiting on phone...........customer service.”

Written on: 16/02/2015 by Lipscombe1 (1 review written)

We are new customers beginning to think big mistake. Customer service is non existent constantly waiting on phone to speak to someone. I know it's spanish owned but we are not in Spain where everything is tomorrow… Read Full Review

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★☆☆☆☆

“Trying to pay dual energy bill on-line/ utomated...”

Written on: 09/02/2015

I received my normal energy bill and attempted to pay on-line, unfortunately my payment was rejected, after a second attempt I decided to leave it for another day as time was short. However, the same thing happend the next two occasions so I reluctantly entered another card's details, the outcome the same 'unable to process payment'. I then received a reminder that the bill was unpaid and I again tried to pay on-line and when this did not work for any of my visa or credit cards (5 in total) I… Read Full Review

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★☆☆☆☆

“Horrible experience”

Written on: 09/02/2015 by Roo236 (1 review written)

I had my meter changed 5 months ago and they where supposed to switch me to a single rate rather than economy 7 rate, they have been unable to do this, they have continued billing me on estimated bills economy 7 rate despite many phone calls and emails. My account is 500 pound in credit but because they have not updated my account I cannot have a refund yet they can give me no explanation or date when this will be sorted out in fact they just repeat the same "it's being investigated and we'll… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 08/02/2015 by wvPhillips1947 (1 review written)

Messed up when first transferred meter readings wrong way round, took 5 months to get it right. Changed tariff should of been easy process NO now have 3 accounts open??? Can never get through 45minute wait normal. Promised call back 10-15mins later when advisor had sorted my problem still waiting 5days later and problem not sorted! Would never recommend!!… Read Full Review

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★☆☆☆☆

“Terrible customer service-website won't let you enter...”

Written on: 31/01/2015 by jimndet1971 (1 review written)

poor overall experience - the website doesn't let you input your usage figures - then you have to speak to an incompetent customer service clown - only to be told that the website has a glitch, but the clown will take your details and add them to your account. 10 days later - guess what - only the electric readings have been added. trying to speak to customer services is like banging your head against a brick wall - they just don't care , they are not interested in fixing this website… Read Full Review

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★☆☆☆☆

“non existent customer service”

Written on: 27/01/2015 by Thills (1 review written)

Absolutely the worst company I have ever dealt with. Customer services do not respond to emails, not once, telephoning them gets you an operative that can't do anything, multiple times, and refers you to the back office who never follow up. I ended up settling a bill I never received just to avoid a bad credit rating. A letter of complaint sent post the payment remains ignored… Read Full Review

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Liz2727's Response to Thills's Review

Written on: 29/01/2015

This is exactly what is happening to me, I set a new tariff up in November last year to go out on the 20th January 2015, the direct debit was never taken, no attempt to not like there is no money in the bank, two days late i received a letter from a bailiff to say that owe Scottish Power X amount! I rang Scottish Power immediately and they apologised and set the direct debit up again for the 15th February 2015, they told me I would receive an email confirmation, this was never received, I have no confidence in this company what so ever, complete bunch of jokers, there to ruin your credit reference! I will be ringing them tomorrow and making a formal complaint, and looking to switch provider. How have you got on with them now, any luck? I think the best thing to do with companies like this is to disassociate yourselves with them.

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Thills's reply to Liz2727's Comment

Written on: 30/01/2015

Hi.
I'm still trying to resolve the issue, often won't help as the time span has gone over 9 months.
I'm just enjoying hassling them as they did me.
Will likely take out a ccj for the money they owe me.

I switched to ovo 11 months ago, superb supplier.

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★☆☆☆☆

“Non existent service”

Written on: 21/12/2014 by Malakil96 (1 review written)

14 days and still no heating, paying for a contract that we were told we would get same or next day service, we are now into day 14 with a small child and still no heating or hot water. No one to turn to no one to help we are at our wits end, promised to come out today no show. DONT USE THIS COMPANY AND GET INTO THIS SITUATION IT IS TERRIBLE THEY DONT CARE THEY ONLY CARE ABOUT TAKING YOUR MONEY WHY DONT THEY HELP US… Read Full Review

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★☆☆☆☆

“When does constant delaying of a refund become criminal?”

Written on: 17/12/2014 by ErinSP (1 review written)

My husband and I have switched to another utility company and have been trying to get a £400 refund from Scottish a Power for two months. Every "customer service" representative with whom we speak gives us a different story. Now they are telling us that we are still getting our electricity through them. We are pensioners with very limited income, and without the refund they owe us, our Christmas in one week's time is going to be sadly affected by this company's unwillingness to give back… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 01/12/2014 by DeeganGalbraith283 (1 review written)

I was previously a Scottish Power customer a stopped using them in March 2014. Account was closed and direct debit cancelled. And to my surprise Scottish Power on 28th November, has taken £60 out of my bank account via a new direct debit, that I knew nothing about. Got a call back from their customer services who didn't have a clue. They looked into it and didn't have an explanation why it had happened. And if I didn't want to wait 10 days to get the money back I had to go to my bank and get… Read Full Review

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★☆☆☆☆

“The Worst”

Written on: 30/11/2014 by Austin382 (1 review written)

Horrendous service Horrendous Prices Horrendous company Utility companies are pretty bad at the best of times, but they are the worst… Read Full Review

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★★☆☆☆

“Cant speak to anyone on the phone”

Written on: 24/11/2014 by DBrown70 (2 reviews written)

Having been with Scottish Power for several years, I always had a good opinion about the service they provided - until recently! All I needed to do was to contact them to update our personal details. I tried 5 times on my lunch hour in work and still I couldnt get through. I looked on there website (having an online account with them I thought it would be easy to change some details) however the details I needed to change meant I needed to speak to someone on the phone. Working full time and… Read Full Review

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★☆☆☆☆

“Awful is an understatement.”

Written on: 10/11/2014 by BraxtonBaldwin (1 review written)

Shambolic company with no clue in regards to customer service, and will keep hold of any money which may be owed to you, four months and ongoing for me to try and get a credit refubd, disgusting… Read Full Review

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★★☆☆☆

“Create false meter reading and want me to pay”

Written on: 08/11/2014 by lezell (1 review written)

Basically they created a bill with a false reading and the associated bill of over £1200 (+£200 that I have already paid in extra). They use the estimated value they made as an actual value. I sent them multiple mails (no answer). They phoned me asking to pay. I've made a video on the website showing my meter reading. They should know I would notice they lied on the reading they made(they want to make me believe I use more than 7376.41kWh a month)… Read Full Review

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★☆☆☆☆

“STAY AWAY!”

Written on: 06/11/2014 by MiahBowers82 (1 review written)

I was on hold for 83 minutes yesterday and then when finally got through, the service advisor said he couldn't help until he had made some 'investigations' and that he would call me back the next day. NO CALL. now I've been on hold twice only to be cut off. My billing is incorrect and I am unable to fix it, or leave this TERRIBLE COMPANY - do not join! … Read Full Review

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★☆☆☆☆

“Rip-off, Misold product, disgusting customer service”

Written on: 30/10/2014 by MarisaThurston232 (1 review written)

I have been naive enough to subscribe to them because I moved house with SP as supplier. I been offered Platinum fixed rate that includes Home Care Premium. To save a headache organizing boiler cover, I take the offer. I know it wasnt the cheapest but I thought if I pay cover with BG, it roughly almost the same. However after a year I enquiries for annual services on the boiler, but they cant give me date on when it is going to be done. I have been waited for two months and a few more calls… Read Full Review

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★☆☆☆☆

“Scottish Power - Disgraceful Services”

Written on: 27/10/2014 by 276Wentworth (1 review written)

Stay away from Scottish Power. We have made two complaints. One is regarding our previous flat; we closed our account in July and they continue sending bills to our current address and charging for gas we do not use. Another one made today; Unfortunately our building company sent our initial gas and electricity readings to them and we have not received any welcome package yet (from July) I have tried to contact them every day and they put me on hold for more than 40 mins and nobody answers. I… Read Full Review

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★☆☆☆☆

“8 months later”

Written on: 22/10/2014 by vetrachael (1 review written)

Having moved from Scottish power in October 2014, Scottish Power chose to remove money from my bank account 8 months after the account was closed. I emailed a complaint only for an inaccurate response with a date for my disconnection 12 months after the actual date. I then phoned to complain and was told I would get the money back into my account and the complaint would be followed up 2weeks later having heard nothing I phoned back to be told the complaint had been satisfactorily closed!!… Read Full Review

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★☆☆☆☆

“Avoid working for these cretins”

Written on: 20/10/2014 by Cooper458 (1 review written)

I got a job through a recruitment agency with SP in Glasgow, the training was diabolical to say the least, 2 PC's were working out of a team of 12 people so we had to watch the trainer go through the databases and statistics, I'm a hands on learner, watching and listening someone else working on a PC screen is not for me. I was dismissed, as I was put onto Customers with extremely poor training, and kept having to ask colleagues for advice, in which I got a very cold response, they seem very… Read Full Review

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