Scottish Power Electric Reviews

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★☆☆☆☆
1.3 / 5
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Scottish Power Electric

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Latest Reviews

★☆☆☆☆

“Avoid working for these cretins”

Written on: 20/10/2014 by Cooper458 (1 review written)

I got a job through a recruitment agency with SP in Glasgow, the training was diabolical to say the least, 2 PC's were working out of a team of 12 people so we had to watch the trainer go through the databases and statistics, I'm a hands on learner, watching and listening someone else working on a PC screen is not for me. I was dismissed, as I was put onto Customers with extremely poor training, and kept having to ask colleagues for advice, in which I got a very cold response, they seem very… Read Full Review

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★☆☆☆☆

“Difficult to leave”

Written on: 15/10/2014 by Oswaldo117 (1 review written)

Despite telephone calls and e-mails I am still unable to leave this company.A company to avoid at all costs… Read Full Review

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★☆☆☆☆

“They have no Customer Service!”

Written on: 15/10/2014

I have been trying to get a refund of over £1200 since January. You can never get through on the phone hanging on for up to an hour and then getting cut off. If you send an email you get an automated response that they will respond within 5 days but they never do. Even if you make a complaint it doesn't get you anyway. They promise to send you statements that never turn up. When you do get statements it's impossible to understand. I received a part refund in August and then an email in… Read Full Review

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★☆☆☆☆

“DIRE”

Written on: 25/09/2014 by ygWalton14 (1 review written)

I HAVE BEEN ON HOLD ONE HOUR AND TEN MINS TO SPEAK TO SOMEONE RE. INCORRECT BILL. STILL WAITING… Read Full Review

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★☆☆☆☆

“Automated payment is non-existant”

Written on: 06/09/2014 by 63Massey (1 review written)

So today i tried to pay my bill using their 'easy to use 24 hour automated service' (their words not mine). However the first time i called it said we can not retireve your account details. Now it keeps transferring me to the emergency hotline for a gas emergency!!!!!!!!!!!! Seriously how hard is it to pay a bill....apparently very if your energy supplier is Scottish Power… Read Full Review

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★☆☆☆☆

“Nobody Answers the phone!”

Written on: 06/09/2014 by Adairva1946 (1 review written)

I have an online account and I have set up an online account for my 88 year old father in law. I have used the same e-mail address, which was fine at the start. But 12 months ago I could only access online my account. I was told there was a system fault that they were looking it, 12 months later I still cannot access his account online. I am now trying to contact their customer service, I have waited in a queue for 50 minutes. waste of time AVOID… Read Full Review

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★☆☆☆☆

“shocking customer service, avoid!”

Written on: 02/09/2014 by Kirkpatrickbs1951 (1 review written)

Avoid this company at all cost, I have had a faulty meter since I bought a property six months ago, after hours of being on hold, calling for days/weeks, emails, tweets, facebook & written letter they have still done nothing while charging me three to four times more than they should be by direct debit as to what im actually using & they have still done nothing, matter now in the hands of the ombudsman, I have never dealt with such a shocking company, its a wonder they have any customers left… Read Full Review

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★☆☆☆☆

“If I could I would rate 0 stars!!!”

Written on: 02/09/2014 by RosemaryFitzpatrick423 (1 review written)

There is no contact with them whatsoever. I switched to them looking for cheaper prices but I couldn't submit my meter readings because their website wasn't working for months! I left them after 2 weeks being with them (well started to because we all know how long it takes to switch)! HORRIBLE! THIS SHOULD BE ILLEGAL! … Read Full Review

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★☆☆☆☆

“Beware - if you switch they may keep your money!”

Written on: 30/08/2014 by AceStrong389 (1 review written)

I was amazed to discover that if you are in credit when you switch from Scottish Power, they often hold on to your credit balance and don't tell you about it. I switched from them several months ago, and only when I heard about this practice the other day and emailed Scottish Power about it did they admit they still had £78 of my money which (only because I asked) they would now return. No doubt they are holding onto money from tens of thousands of ex-customers of theirs without refunding… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 28/08/2014 by Brizey55 (1 review written)

I had a number of problems regarding the billing sent by this company. I used a comparison website to compare prices and Scottish Power appeared to be the cheapest. After a couple of months my bills doubled. I contacted the company and got a very negative response on the occasions they bothered to reply. I would consider your options very carefully before using this company. … Read Full Review

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★☆☆☆☆

“Disgusting service ”

Written on: 28/08/2014 by Winston306 (1 review written)

They took over my gas amd electric woth out me knowing only found out when i lost my edf gas card, left me with out gas for 48hours cistomer service is shocking wher on the phone for over 4hours still nothing thy told me that i they have been my supplier for over a month didnt send a key amd card i had a 4 year old in the house freezing cold and they didnt give a rubbish now it takes 5weeks to go back to edf stay well away from them nothin but trouble!… Read Full Review

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★☆☆☆☆

“Disgusting service ”

Written on: 28/08/2014 by Winston306 (1 review written)

They took over my gas amd electric woth out me knowing only found out when i lost my edf gas card, left me with out gas for 48hours cistomer service is shocking wher on the phone for over 4hours still nothing thy told me that i they have been my supplier for over a month didnt send a key amd card i had a 4 year old in the house freezing cold and they didnt give a rubbish now it takes 5weeks to go back to edf stay well away from them nothin but trouble!… Read Full Review

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★☆☆☆☆

“stay as far away from them as possible”

Written on: 23/08/2014 by Maxwell390 (1 review written)

Please do not go to Scottish power. I have had nothing but trouble with them. It takes hours to get through on the phone to them. They never email back and i have been promised endless amounts of call back after the estimated my use across three days of gas and electric to be £657.54. Its absolutely ridiculous and i still have not had it recalculated a month later. But today received a letter from a debt company saying i now owe over £200 on a house that i moved out of over a year and a half… Read Full Review

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★☆☆☆☆

“RUN A MILE FROM SCOTTISH POWER! ”

Written on: 20/08/2014 by Quintenz313 (1 review written)

RUN A MILE FROM SCOTTISH POWER! The moment I registered my contact details with them I regretted it. They started by continually calling me saying I could open an account with them then cancel it within 7 days at no cost. This sounded like my only way to end this phone conversation and I concluded they could be better so I'll open the account then research Scottish Power and the rates I would be offered. After researching them to find out about their appalling reviews and rates offered worse… Read Full Review

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★☆☆☆☆

“awful start”

Written on: 18/08/2014

I took over a house supplied by Scottish Power so I decided to keep them as the supplier. After about half and hour on the phone I thought everything was set up and expected a contract and details of how to logon online to be sent to me. Online access is important as I am overseas. Instead, they sent me two emails with click throughs which required me to log on. When I complained online that I had no password and no account number to generate a password they just sent an auto email with a… Read Full Review

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★★★★★

“Never had a problem”

Written on: 17/08/2014 by 447McDermott (1 review written)

I have been with Scottish Power for a few years never had a problem. I have managed my account online and when I have had to call I've never had a problem. I was in credit and they transferred the money to my account I no time at all. My fixed rate has ended but not sure if I should move as other comments I have read about other companies worry me… Read Full Review

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★☆☆☆☆

“if scottish power are reading this feel free to ring me .”

Written on: 16/08/2014 by sharongreen (1 review written)

im curantly been on the phone one hour still no answer i have emailed you 23 times . please return my money… Read Full Review

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★☆☆☆☆

“thank you for this forum :)”

Written on: 15/08/2014 by debbytriumph (1 review written)

I thought I was going mad today...until I read everyone's experiences with Scottish power. I had a fixed tariff until February 2015 at £98 a month direct debit & always gave on time up to date meter readings but last month (july) they took out £177.00 I phoned & gave them another new reading they recalculated it to £122 a month but this month they have taken out £177.00 again. After spending most my day on the phone & only getting through once they have amended my payments to £95. I have… Read Full Review

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Luckybiker's Response to debbytriumph's Review

Written on: 03/10/2014

You can have your bank reclaim the second £177 that they took. This is because they recalculated to £122 an informed you thats what they would take, but still took the £177. Explain the circumstances to your bank and they will recall the payment. I know because Scottish Power did exactly the same thing to me in Sept 2013. After constant arguments with them I left in May 2014. However, Scottish Power are still providing me with bills to date, even though I have a new provider that I am currently paid up to date with. YOU MUST EXPLAIN TO YOUR BANK, even though I cancelled my direct debit and left them as a customer, Scottish Power continued to try to take money from my account! It was only because my bank was aware of the situation they put a stop to it!! My problem with them is still ongoing an I am not a customer....so good luck!!!

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★☆☆☆☆

“NEVER RECOMMENDED TO A FRIEND!”

Written on: 13/08/2014 by RyanRoche (1 review written)

Steer clear of this god awful company, it has been over two months since i have left my property and several phone calls about the over charging on our bill (and their estimating is awful and has no logic to it in three days we apparently used nearly £200 of energy which i don't think is physically possible) and no matter how many times i call to sort this out the bill it just gets higher! The amount of times we have tried and tired to get the bill holders name changed they say it has and… Read Full Review

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★☆☆☆☆

“Terrible customer service and flawed system”

Written on: 09/08/2014

After receiving a shocking final bill from them, I decided to ring the company which I did 4 times in total waiting 30 minutes each time. I NEVER RECEIVED A STATEMENT DURING MY CONTRACT, which they blamed on a "system error". Made a formal complaint about my issue, they didn't get back to me despite their promise to do so, so I called them and they offered to deduct a very small amount from the bill because there was a "cheaper tariff" (which they are supposed to call me about!). I argued… Read Full Review

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