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| Value for Money | 2.6/10  |
|---|---|
| Reviewer Rating | 1.2/10 |
| Overall Rating | 2/10  |
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Full review by
JBron
on 1st Jul 2008
User Rating : 0
Respect :
0
Good Points: Quick in answering phone calls.
Bad Points: I think the bills can be confusing.
General comments: I found this is a poor utility provider with one of the highest rates in the market. When I first moved into a new house in February, they charged me for an extra half of January using their estimate, and at the same time, they also charged the previous tenants for that half of the month. Luckily, that guy was a friend of mine. When I called them, they still thought that they were right. After a while (I mean after several phone calls here and there), they apologised and then finally deducted the amount. Also, I find that their internet account tended to be prone to problems - I often get the internet interface saying 'sorry, there is a problem'. This was first time with Scottish power. Later I filed for a switch to a different provider and guess what, the switch application was cancelled by Scottish Power because they said we owed them, despite already cleared the balance beforehand. When I called them up, they apologised for the mistake, and now I have to wait for another 28 days for the switch over to take place. So meanwhile, I still have to pay to Scottish Power. Plus they have one of the highest rate in the market. If you can, steer away from Scottish Power. There are far better service providers than Scottish Power. Go to uswitch, and you see for yourself what you could save. Hope these comments help.
JBron's review and ratings | 253 words
Review by
Guest.
on 18th Apr 2008
User Rating : 0
Respect :
0
We have lots of troubles with Scottish Power. They keep sending us incorrect bills. We have been with other company for nearly half year, but Scottish Power still keeps sending us the wrong bills which is not our account at all. We keep informing them about the wrong account, but till now they are still sending us the wrong account bills.
Guest.'s full review | 68 words
Review by
Sizmond
on 11th Mar 2008
User Rating : 1
Respect :
0
Scottish power has lost our prepayment meter payments! They call them "misdirected payments" as if you are somehow to blame, when really it's them.
They have "tried" to find these payment on my behalf - as if they are doing me any favours - but this takes about 8 weeks. What did they conclude? Yes, that they must be "misdirected"!
We got a letter this morning saying that they are raising our tarriff to pay the amount we owe. I thought the word "prepayment" means pay before you use!
My advice ...
Sizmond's full review | 111 words
Review by
blemtroot
on 20th Feb 2008
User Rating : 6
Respect :
0
In general I am one of the lucky few who are happy with Scottish Power. My main niggle is that as a customer you have to be vigilant with your direct debits. As an example, my payment was lowered by 20% shortly before Christmas (2007/8) as I was using less gas/electricity than expected. Two months later, my payment was increased to reflect the recent round of price rises. No problem there, as this was expected. What wasn't expected was that instead of raising my new payment by 15%, I received a ...
blemtroot's full review | 221 words
Review by
Lara75
on 13th Oct 2006
User Rating : 1
Respect :
0
You end up phoning them up to give them the same information 6, 7, 8 times..? (I lost count). They cannot communicate with each other, so information was never passed on, or it seems, recorded. When you agree a date for them to come and change the meter, Scottish Power get the date wrong and then wonder why you are not in to receive them.
Lara75's full review | 64 words
Review by
paul1960
on 29th Aug 2006
User Rating : 3
Respect :
0
When you first join, Scottish Power sound caring, but after a few months with them, I was kept on hold for around 15 minutes on a premium call rate to Scotland. If one payment is late for any reason you are sent a final warning of contract commitment.
The cost of usage fuel per annum is far too high, and they don't take into consideration that in the summer you use less fuel, so the payments are too expensive. The call centre is always busy, and they have never kept to their appointments. ...
paul1960's full review | 94 words
Review by
rodwebb
on 6th Jan 2006
User Rating : 0
Respect :
0
We recently moved premises with our business and Scottish Power supplied the landlord. Within days of moving in we received a hard sales call. They didn't care who they spoke to as long as the person at this end indicated that they could enter a contract for services, and pushed a three year contract on us. Apparently they can hold you to a verbal contract (which can be entered into by anyone it seems), and there's nothing you can do about it. So beware. When you ring them you'll be stuck in a c ...
rodwebb's full review | 127 words
Review by
colind
on 7th Sep 2005
User Rating : 0
Respect :
0
Twelve months after applying for a Scottish Power supply, my account is a complete shambles. They have messed up far more than I can list here. But it includes getting day/night meter readings round the wrong way, up to 3-fold overestimate on estimated gas/electric bill, unexplained random £100 charge on the account. Also they don't respond to e-mails within their 5 day target, or sometimes at all.
colind's full review | 75 words
Review by
helenac
on 10th May 2005
User Rating : 1
Respect :
0
After 9 months I have recieved no account number, no bills or statements and no webaccess. Direct debits have been changed without notificaion and no attempt made to rectify the problem. Response to my e-mails has been sporadic. No point phoning. You just wait forever.
helenac's full review | 56 words
Review by
Herbi36
on 29th Apr 2005
User Rating : 0
Respect :
0
To cut a long story short, Scottish Power keep sending bills to me based on incorrect meter readings. Once they agree they have got it wrong, they send a correct bill. However, the following quarter, I am back to square one and the whole tedious palaver begins again. My parents have also had problems with Scottish Power.
Avoid like the plague. Consider burning your own excrement for fuel before signing up with them.
Herbi36's full review | 80 words
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