Scottish Power Electric Reviews

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Scottish Power Electric

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Latest Reviews

★☆☆☆☆

“The worst company to deal with”

Written on: 28/11/2016 by Stevenson69 (1 review written)

I have dealt with this company for a few years and they are a complete nightmare I have had a number of problems concerning bills that I don't owe for but the last fiasco has been the worse. I have recently swapped companies because I couldn,t put up with their inefficiency anymore but my final bill I was told was over £1200 which they informed me I was late paying after a fight I was told today that the engineer read the wrong meter and that I owe £22. Please stay away from this company they… Read Full Review

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★☆☆☆☆

“About as customer friendly as piles!”

Written on: 27/11/2016 by MiloDrew48 (1 review written)

I can only advise that if you are a customer of this supplier leave them now! They cannot even be straight with you when you use a pre payment meter. They rip you off,then when you call to question their mistake it takes on average of 45 minutes to get through to a mung bean that will then take the pee out of you by putting you on hold for a further 15 minutes. Then when they return to the phonecall they will force you to stand in the cold and dark to read information that you have already… Read Full Review

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★☆☆☆☆

“Dispicable Service! Terrible!”

Written on: 24/11/2016 by cbyrne4234 (1 review written)

Staff are completely imcompetent and cannot even input meter readings correctly to the system. I have been with them 2 months and had nothing but issues and poor service. They have had me on the point of tears. 4 times I have provided correct readings and been advised by their customer service team that they have made a note on the system. On the second call of going through the same process I asked for a complaint to be opened and was advised this was done. On the 5th call to them I was… Read Full Review

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★☆☆☆☆

“STILL WAITING FOR DISCONNECTION”

Written on: 07/11/2016 by madelinevan (1 review written)

Countless phone calls, emails, hours and hours holding for customer service which is nonexistent. Raised a complaint, received email and phone call from complaints who did not know what they were talking about and suggested I had been contacted when I most certainly had not or I would not keep ringing. Told to stop payments, subsequently told I wasn't allowed. Ended contract at the end of September, sent new contract a month later after disconnection requested. Still getting bills for… Read Full Review

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★☆☆☆☆

“Worst ever”

Written on: 30/09/2016 by Nebosh57 (1 review written)

I have been trying for 3 Months to get my mother, her credit back from Scottish Power. She is 92 years old. Currently in Hospital.She is moving into sheltered accommodation, and I supplied her final meter reading 2 weeks ago. This week I received 5 Bills from Scottish power to my address(I have power of attorney) and 5 to my mothers address. Thankfully she is in hospital, the bills ranged from in Credit of £1271, to in Debit of £17154.I suspect this could have caused all sorts of issues with… Read Full Review

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★☆☆☆☆

“Excessive standing charges no bills and terrible attitude”

Written on: 05/09/2016 by Curtis465 (1 review written)

Having finally received a bill which was in my estimation excessive I found that I was being charged over £50 per quarter in standing charges. the attitude of the advisor was that this was my fault for not heeding advise on bills that I had not been receiving! I am no longer using this company and advising all my friends and family to avoid them like the plague. Both the level of service and attitude of the staff are atrocious… Read Full Review

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★☆☆☆☆

“Consistent, utter and unending incompetence from day one”

Written on: 03/06/2016 by ScottishPowerIsPants (1 review written)

Took out a contract with Scottish Power 16 months ago and NO BILL WAS ISSUED. Repeated phone calls (estimated 25 hours) and emails went ignored. Complaints went ignored. Escalated complaints to the Ombudsman and no one seems to care. How can a company that turns over £5.4 billion not sort out a simple bill? Final bill finally issued when we closed the account and it was significantly over the estimated monthly bill we were quoted at the start. This smells very very fishy and feels like I… Read Full Review

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Sky10001's Response to ScottishPowerIsPants's Review

Written on: 12/07/2016

Indeed -- how on earth is this company allowed to continue. I have had one case upheld and sorted to a degree when I went to Ombudsman ... but there was still an outstanding issue I had with the electricity consumed considering I have solar panels.... the bills from SP are wrong and showing in one instance over 1 megawatt more consumed than before I had 2.5kw solar panel system installed. So far they have put a hold on my account, eventually got a 'check meter' instailled after my insistence, but haven't collected it; and my account is on 'hold' --- which means that it is still accuring, but I haven't paid anything for over two years now as a result of all this. I am just waiting for a year is up for the complaint I issued last (and I have all the documentation), before going to the Ombudsman again. As I understand it, they cannot charge me beyond a year if the mistake is theirs (and it certainly is). Unfortunately, great as this might sound, it means I am stuck with them suppliing me until I get out of the contract. Crazy company with staff that are undoubtedly highly stressed and unable to sort out problems.

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★☆☆☆☆

“Do not use”

Written on: 16/05/2016 by ghughes88 (1 review written)

Terrible customer service, rude staff. It took over a year to close our account with them, they kept on claiming we owed them £300. They had actually accidentally credited the previous owner £300 and transfer that amount on to our bill. This went on for a year, every month we would recieve a letter demanding the money, we would phone and they said they would resolve it and a couple of weeks later we would get a letter again. This went on for a WHOLE YEAR ! We had to go to OFGEM, they even… Read Full Review

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★☆☆☆☆

“Best Avoided”

Written on: 10/05/2016 by 341Barnes (1 review written)

In common with most energy suppliers, Scottish Power discount their tariffs considerably as an incentive if you pay by monthly Direct Debit. Clearly this benefits both the company and some of its customers; they have much reduced administration costs whilst the customer can budget more easily as their energy costs are fixed. Only they're not… You see what actually happens is that they use complicated algorithms to predict what your usage might be for the following year, based supposedly on… Read Full Review

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★☆☆☆☆

“Awful Experience ”

Written on: 30/03/2016 by Willoughby159 (1 review written)

Hello. I am writing to let you know about my and my flatmates unpleasant experience regarding customer service from your staff. Due to the mistake that was made by your company we have received a incorrect bill on 27 of February for amount of £530 We have reacted to it straight away calling Scottish Gas to explain and get information on 1 of March we were asked for a figures from our reader and been told that our new statement will arrive in 10 days. On 15 of March I contacted you to find out… Read Full Review

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★☆☆☆☆

“Incorrect bills, incompetence, terrible to try and...”

Written on: 28/03/2016 by notveryhappyrightnow (1 review written)

Closed account over 2 years ago with final meter readings. Paid final bill and received final statement saying account was closed.Then for the next 2 years i have been hounded with emails, letters and phone calls saying i owe over £1200 which time and time again i have proven to them i do not!! It ended up going to the Ombudsman. They are the most incompetent company i have ever come across!! I would class the service i received from them as a form of abuse!!… Read Full Review

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★☆☆☆☆

“Billing Chaos”

Written on: 13/03/2016 by JaylynMead (1 review written)

I was happily paying what I thought was my dual gas and electricity bill for 2 years. In July 2015 I settled my bill which was around £450 (after being £233 in credit the previous quarter) only to receive another bill straight afterwards telling me I owed them £659. Thinking this was a big mistake I contacted Scottish Power who told me due to a billing error they had omitted to charge me for gas for the past 14 months. I told them I dont have this type of money and it wasnt my fault as… Read Full Review

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★☆☆☆☆

“BIG MISTAKE”

Written on: 09/03/2016

Having switched to Scottish Power in July of last year, I realise I have made a big mistake. The switch from my former supplier was a shambles, bills seem to be generated from random estimated readings even though the meter has been read and I have supplied readings myself and abrupt computer-generated e-mails allege that bills have not been paid although I have payment confirmation references. E-mails from their 'customer services' are in convoluted mumbo-jumbo and fail to address any of the… Read Full Review

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★☆☆☆☆

“I switched energy supplier from Scottish power in...”

Written on: 03/03/2016

I switched energy supplier from Scottish power in January last year and immediately they took £400 direct debit from my account using a overestimated reading. It has took me several emails and hours of phone calls and eventually after much hassle they sent me a cheque for £ 147 in the post. The following day I received a letter stating I had an overdue amount of £30 and need to pay immediately. When I rang them again they admitted that they had wrongly calculated my refund and had given… Read Full Review

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★☆☆☆☆

“Pathetic service and useless”

Written on: 29/02/2016 by rajlondon (1 review written)

I made biggest mistake switching to Scottish power in 2015. They have overcharged me for electricity, took wrong reading from previous supplier and forced me pay more until in noticed mistake. After many request refused to amend the reading and asked me to prove earlier reading. I sent proof but still no update or response. A gentle advice stay away from them they are pathetic and everytime I have hold line for 45 minutes to get anyone on line and every unhelpful customer service… Read Full Review

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★☆☆☆☆

“Extreamly poor”

Written on: 27/02/2016 by FaithKenny (1 review written)

the level of this company's customer service is extremely bad they refused to put me through to complaints department. never received a bill from the company in a year then received debt collectors chasing me… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 15/02/2016 by Coldguy (2 reviews written)

Absolute disgraceful customer service will say anything to get you off the phone. Been without gas for over a month now and no word from Scottish Power! Avoid at all costs!… Read Full Review

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★☆☆☆☆

“Useless, Scheming and Stupid, AVOID AT ALL COSTS”

Written on: 10/02/2016 by jean-luccartwright (1 review written)

After realizing I had been overpaying for my gas and electric for over a year and a half, I had built up a credit of over 1600 pounds (Which is my fault, should have kept on top of my meter readings!) So, no problem you would think, ring them for a refund! So I spoke to an advisor, said I needed to update meter readings and call back. No problem! Updated meter readings, called back, turns out I have to wait 10 days. OK, fine. Waited 10 days, called back. Told they could not process the refund… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with”

Written on: 08/02/2016 by Detern (1 review written)

DO NOT GO TO SCOTTISH POWER. CUSTOMER SERVICE IS TERRIBLE. HAVE BEEN TRYING TO GET OUR ELECTRICITY SORTED OUT FOR OVER A YEAR. NO ONE HAS A CLUE WHAT IS GOING ON. TRIED E MAILS, PHONE CALLS RECORDED DELIVERY LETTERS, CITIZENS ADVICE. AM ABSLOUTELY DISGUSTED. GO ANYWHERE EXCEPT SCOTTISH POWER… Read Full Review

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★☆☆☆☆

“This company is awful and their customer service is...”

Written on: 21/01/2016 by Woodard54 (1 review written)

This company is awful and their customer service is terrible. Have been liasing with Scottish powe for 2 months to have my pre payment gas meter removed. Still not had it removed yet . Your service is rotten… Read Full Review

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