Scottish Power Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Average Ratings for Scottish Power

  • Value for Money1.8 stars
  • Reviewer Ratings1.3 stars
  • Overall Rating1.5 stars

23 Reviews For Scottish Power

  • Guest 21st Nov 2009

    Reviewer rating: 1 stars


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    Don't choose Pay in Advance
    Scottish Power offered their pay in advance option to me a few weeks after i decided to switch my second supplier to their dual fuel offer. Unfortunately for me, their system was not updated so they kept debiting money from my account for the second supply. After calling them to ask why i was still being debited, i had to make another payment of £600 to switch my second supply to pay in advance as well. I then lost access to their online system for months, with no bills in paper or electronic forms. They also continued direct debiting me for 3 months after the 2 payments of £600. I also sent 3 emails to their online support over 3 months with no result. Also, I have now been informed that as a pay in advance customer, i am no longer entitled to an online billing discount.

  • Guest 10th Oct 2009

    Reviewer rating: 1 stars


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    they changed my contract from 60 ponds a month to 300 pounds a month, and when i found thaat it is much ore than my usage, i asked them to change thee price, but i was told, they cannot change it know.

    the over estimate your usage, and you will have to call again and again to take some of your rights.

  • Guest 30th Sep 2009

    Reviewer rating: 3 stars


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    I had an online account with Scottish Power for over a year. During that time I kept a tight watch on my energy consumption and submitted meter readings promptly. My monthly direct debit payments tallied exactly with my annual useage and took into account seasonal fluctuations.

    However, they kept writing to advise my direct debit was due to be increased. Each time I had to call customer services and talk them through my account history to show that there was no need. Each time they agreed bu ...

  • Guest 24th Sep 2009

    Reviewer rating: 1 stars


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    I have recently had my 1st dealing with Scottish Power. They estimated my start reading & ignored my actual readings. I kept complaining & then had to use Energy Watch & threaten them. It still took several months to sort & the removal of my metre on my request which confirmed reading was the only way I got through to them. It caused considerable stress + numerious phone calls. They used debt collection that harrased me at home & work. I changed suppliers straight away & the £295 bill for ...

  • Guest 28th Aug 2009

    Reviewer rating: 1 stars


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    Ive been billed by scottish power for a meter thats not even mine,so we phoned them and they said an engineer will be round to sort the problem out AND IN THE MEAN TIME THE BILL IS FROZEN. That was in june and now its august and still no one has came round and the bills still keep coming.WARNING TO ANYONE WHO IS THINKING ABOUT USING SCOTTISH POWER THINK TWICE.

  • Mellowun Rank: Lance Corporal 24th Aug 2009

    Reviewer rating: 1 stars


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    Scottish power are uncaring, untruthful and their customer service reps can be very patronising. When left without electricity for a couple of days and i explained i was disabled & cooked on electricity plus needed to eat to take essential meds, i was asked if i shouldn't be in a home for "people like me" rather than living alone in my home. I was accused of meter tampering then sent a key that was not coded for the new meter rendering me without electricity again. I explained i could not use th ...

  • Guest 15th Jul 2009

    Reviewer rating: 1 stars


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    Don't use Scottish power,they tried to get me to pay a very high final gas bill when I changed suppliers, was told that my bill would be placed on hold until my new suppliers had sorted out the meter readings as the bill was inadequate, in the mean time was sent a court summons for not paying the bill and phone calls from Scottish power demanding I settle the payment over the phone.

  • Guest 8th Jul 2009

    Reviewer rating: 0 stars


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    Scottish power are a joke. Basically they have been trying to charge me for someone elses electricity! i live in an apartment and all the meter boxes for the apartments are all situated together. within the first month of moving in they sent me my first bill for £250 for one months worth of electricity considering i live alone and am not in throughout the day i highly doubt i could use this much. on countless occasions i contacted them with the correct meter reading from the date i moved ...

  • sawebs 26th May 2009

    Reviewer rating: 0 stars


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    Avoid scottish power like the plague unless you like paying silly prices for rubbish service.

  • Heatherp3406 22nd Sep 2008

    Reviewer rating: 5 stars


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    I have been with Scottish Power for around 7 years and have always found them to be helpful and a competitive supplier. I actually called them tonight, the phone was answered promptly and my query about the new Fix for Free deal they are offering me when my current offer comes to an end was answered efficiently in fact the chap who I spoke to couldn't help me enough. Meter readings are always actual readings as well so I know exactly how much everything is costing.

  • kieshyiah 15th Sep 2008

    Reviewer rating: 0 stars


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    I was a customer with Scottish Power for a little over a year. In this time, they overcharged me by hundreds of pounds. When I was canceling my service with them due to a house move, I did as I was to do and called to inform them. The woman I spoke with gave me a total and said that would be my final bill. I then received a bill for a much larger amount, called back and spoke with someone else and they had then told me my bill was incorrect, that I am to pay 300 pounds for 1 week of service that ...

  • degsy65 Rank: Lance Corporal 21st Aug 2008

    Reviewer rating: 5 stars


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    I would recommend Scottish Power to anyone as it is good value

  • degsy65 Rank: Lance Corporal 21st Aug 2008

    Reviewer rating: 5 stars


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    I am hoping to stay with Scottish power as they are excellent value and once November comes up will do a comparison check accordingly. Still looking into Solar power tho I warn all firms this is the next revolutionary step to save money!

  • JBron 1st Jul 2008

    Reviewer rating: 0 stars


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    I found this is a poor utility provider with one of the highest rates in the market. When I first moved into a new house in February, they charged me for an extra half of January using their estimate, and at the same time, they also charged the previous tenants for that half of the month. Luckily, that guy was a friend of mine. When I called them, they still thought that they were right. After a while (I mean after several phone calls here and there), they apologised and then finally deducted th ...

  • Guest 18th Apr 2008

    Reviewer rating: 0 stars


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    We have lots of troubles with Scottish Power. They keep sending us incorrect bills. We have been with other company for nearly half year, but Scottish Power still keeps sending us the wrong bills which is not our account at all. We keep informing them about the wrong account, but till now they are still sending us the wrong account bills.

  • Sizmond 11th Mar 2008

    Reviewer rating: 0.5 stars


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    Scottish power has lost our prepayment meter payments! They call them "misdirected payments" as if you are somehow to blame, when really it's them.

    They have "tried" to find these payment on my behalf - as if they are doing me any favours - but this takes about 8 weeks. What did they conclude? Yes, that they must be "misdirected"!

    We got a letter this morning saying that they are raising our tarriff to pay the amount we owe. I thought the word "prepayment" means pay before you use!

    My advice ...

  • blemtroot Rank: 2nd Lieutenant 20th Feb 2008

    Reviewer rating: 3 stars


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    In general I am one of the lucky few who are happy with Scottish Power. My main niggle is that as a customer you have to be vigilant with your direct debits. As an example, my payment was lowered by 20% shortly before Christmas (2007/8) as I was using less gas/electricity than expected. Two months later, my payment was increased to reflect the recent round of price rises. No problem there, as this was expected. What wasn't expected was that instead of raising my new payment by 15%, I received a ...

  • Lara75 13th Oct 2006

    Reviewer rating: 0.5 stars


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    You end up phoning them up to give them the same information 6, 7, 8 times..? (I lost count). They cannot communicate with each other, so information was never passed on, or it seems, recorded. When you agree a date for them to come and change the meter, Scottish Power get the date wrong and then wonder why you are not in to receive them.

  • paul1960 Rank: Sergeant 29th Aug 2006

    Reviewer rating: 1.5 stars


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    When you first join, Scottish Power sound caring, but after a few months with them, I was kept on hold for around 15 minutes on a premium call rate to Scotland. If one payment is late for any reason you are sent a final warning of contract commitment.

    The cost of usage fuel per annum is far too high, and they don't take into consideration that in the summer you use less fuel, so the payments are too expensive. The call centre is always busy, and they have never kept to their appointments. ...

  • rodwebb Rank: Lance Corporal 6th Jan 2006

    Reviewer rating: 0 stars


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    We recently moved premises with our business and Scottish Power supplied the landlord. Within days of moving in we received a hard sales call. They didn't care who they spoke to as long as the person at this end indicated that they could enter a contract for services, and pushed a three year contract on us. Apparently they can hold you to a verbal contract (which can be entered into by anyone it seems), and there's nothing you can do about it. So beware. When you ring them you'll be stuck in a c ...