NPower Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Worst company for customer service I have ever seen”

Written on: 05/07/2014 by Chesterguy (1 review written)

I have been a nPower company for 9 years and can say in all that time they have been consistent. Unfortunately it has been consistently terrible. They have overcharged me and when I complained, I had to chase relentlessly to get the money that they had overcharged back. I had to row with one of the Advisors who couldn't understand why I would want in excess of £450 that they had incorrectly billed me back and not to leave it in my account. Despite providing accurate and correct meter… Read Full Review

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★☆☆☆☆

“OWED REFUND - STILL WAITING - 6 WEEKS ON”

Written on: 03/07/2014 by chappie11 (1 review written)

NP over estimated my monthly billls and I have now accumulated approx £400. The has contactedthem twice and still not received it. This is MY money N Power not yours. Send it back! … Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE TERRIBLE ”

Written on: 24/06/2014 by SMITH2014 (1 review written)

I have never had any problems with a provider but NPOWER! They are rude and not helpful I was sent a letter to say I was behind on payments, I thought I was in front. I left NPOWER as they wanted to charge me £350 per month for a E&G what a joke so I said I would to leave they owed me money and then when I left I got a bill in the post to say I owed them £333.18 which I believed to be incorrect!!! What a joke I was so angry that they felt they could do this to me. Fair enough I set up a plan… Read Full Review

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★☆☆☆☆

“customer service ”

Written on: 21/06/2014 by Hayden42 (1 review written)

took me 1 hour and 13 minutes to actually talk to someone after hanging on the phone and then they can't do the simply thing like refunding my credit when the website states that they automatically refund if there is £60 credit for each utility, there is in fact over twice that amount, not happy at all customer service is atrocious and has got worse over the last two years just wish I could find another supplier with half decent reviews which I am unfortunately having trouble finding… Read Full Review

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★☆☆☆☆

“In total melt down”

Written on: 17/06/2014 by Greenejq51 (1 review written)

I moved to NPower 12 months ago. I have not had a bill since then. I complained 9 months ago. I am still waiting for a bill and a reply. Today they gave me a courtesy call telling me that my complaint remained their "top priority!" To top it off I was told that if I moved supplier they would demand full payment of the "debt." What debt? I want them to tell me if I owe them anything. Fed up and stressed… Read Full Review

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★☆☆☆☆

“Never Ever Give NPower Your Money”

Written on: 11/06/2014 by Wrenyr1980 (1 review written)

I have been an NPower customer for too long - they have overcharged me by £1600, taken unauthorised direct debits of over £400 out of my account without warning, costing me hundreds in bank charges. 

When I call their 40p/min customer line, wait times are always over an hour. When I finally get through to someone, the phone goes dead. I have written a dozen letters of complaint, all of which have been ignored. I reported them to ombudsman, they ignored the resolution they agreed with Ofgem,
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★☆☆☆☆

“NPOWER ARE TOTALLY INCOMPETENT - don't give them your...”

Written on: 09/06/2014 by O'Neal466 (1 review written)

Npower have stolen from me. Ignored 15 letters of complaint over a nine month period. ombudsman made them agree to say sorry, compensate me and allow me to move suppliers. they ignored this and objected to change of suppliers - they've forced me to remain their customer! This is a violation of trading standards.. Called Npower and waited 70 minutes (Yes, 70 MINUTES!) on hold, finally promised a call back which never came!. DO NOT USE NPOWER: their call centres are critically understaffed, they… Read Full Review

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★☆☆☆☆

“Do not transfer energy supplier to NPower!!”

Written on: 04/06/2014 by michael.hussey.568 (1 review written)

I transferred from SSE TO NPower; seduced by fixed rates to 2017; November 2013. On initial readings, did not use readings I took as instructed by them. Am still waiting to pay first full bill, June 2014. I had to contact them for some action, they had a dispute with SSE but did not bother to keep me in the loop. Sent complaint, acknowledged receipt, still no response. As a company I had heard bad reviews, now first hand I know they are totally incompetent. I'm going back to SSE, NEVER HAD A… Read Full Review

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★☆☆☆☆

“Make sure you KEEP your paperwork!!!”

Written on: 24/05/2014 by EliseOrr (1 review written)

How can they get it SO wrong? I tried to switch to NPower in Nov 2012 and by March 2013 they had made such a disasterous job of the switchover that I decided to return to my previous supplier. NPower made it so difficult that they EVENTUALLY reduced my final bill by £50 when I threatened them with the ombudsman. So I paid my final bill and got on with life, until yesterday, 14 MONTHS LATER, I got a final demand for £184.22.I have spent all of yesterday and all this morning fighting with… Read Full Review

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★☆☆☆☆

“The worst company in the world.”

Written on: 22/05/2014 by Geovanni64 (1 review written)

I switched from npower to another supplier on 26 November 2013 due to absolutely appalling customer service . A period of 20 months went by without receiving a bill despite my numerous requests. My emails were never answered was often impossible to contact them by phone and when I did manage to contact them I was repeatedly lied to by various disinterested plebs , laughingly called customer service advisors. I received a total of 3 final bills which were all totally wrong ,eventually I finally… Read Full Review

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★☆☆☆☆

“N Power billing shambles”

Written on: 21/05/2014 by abbeylands (4 reviews written)

Well what a mess!! I spent the best part of a year trying to pay N Power for my electricity. My account was in credit by almost £2,000 - however this was balance out by the fact I owed them £1,900 for electricity. Could the reconcile the two - no. Apparently there was a block on the account and they were unable to marry the credit account from the monthly payments with the meter readings. However eventually all sorted - then I moved home. Gave them all the readings and as the account was once… Read Full Review

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★☆☆☆☆

“Worst experience ever!!!”

Written on: 21/05/2014

Avoid at any cost! Even if they offer the best value choose second best. I've been their customer for 3 years. I subscribed to meter reminder notifications and received it once. A bug, they couldn't find for the remaining 2 years and 9 months, precluded me from getting reminders. After missing submission my predicted bill was out of this world and it took another 3 months to get it right again. Then they lost my gas account details. This took them nearly a year to fix during which I wasn't able… Read Full Review

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★★★★★

“They are great”

Written on: 15/05/2014 by yuNapier1954 (1 review written)

I don't know why people be hating, cos theyr're great. ok… Read Full Review

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Aden30's Comment

Written on: 18/06/2014

Fabulous. So how many people did you manage to sell an Npower account to on the doorstep? You're obviously an employee or salesperson for them.

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★☆☆☆☆

“Awful, paid bill but threatening letters arriving!”

Written on: 08/05/2014

Operate my account online. Went to pay my bill in March 2014, their systems were down/acting up - I tried over 3 weeks to pay, it wouldn't let me ... I tried again and again. Contacted them, they said pay by phone - an automated operation - I did this. Now I get a debt collection letter threatening bailiffs!! But I've paid!! The Bank says I have paid. I will take them to court if they ruin my credit rating and for the stress and worry of all this ... they have awoken a lion. Utterly… Read Full Review

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★☆☆☆☆

“Npower avoid at all costs”

Written on: 02/05/2014 by Patiencec (1 review written)

Unable to receive bill takes them over 1 hour to answer phone useless don't even deserve 1 star… Read Full Review

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★☆☆☆☆

“boiler care policy avoid like the plague”

Written on: 23/04/2014 by scotia178uk (2 reviews written)

We took out a boiler care policy and after nearly two months my heating developed a fault. An engineer called and diagnosed a leak in the system which was under the floor but did not investigate any further. Npower then contacted us to say THEY had diagnosed or as a pre existing condition and refused to repair it. Considering they had not seen the fault how they could diagnose it as pre existing I have no idea after being passed about various departments, The clause they used was that they had… Read Full Review

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★☆☆☆☆

“The worst company in the world”

Written on: 14/04/2014 by Agrieved (1 review written)

still waiting for a refund which has been promised since last December. I have been consistently told a pack of lies concerning when this would happen and am now taking legal action to recover my money and compensation . … Read Full Review

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★☆☆☆☆

“Don't use npower”

Written on: 07/04/2014 by DaffnyDuck (1 review written)

Npower took an incorrect electricity meter reading back in September 2013 which meant I had used an impossible amount of electricity for my home! After a phone call or two my monthly payment was reduced back to the original payment. Then the problems really started......... I swapped to EDF so the incorrect meter reading became an issue. After many phone calls to npower, some of which I waited for almost an hour before speaking to someone and three separate complaint reference numbers I still… Read Full Review

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★☆☆☆☆

“A disgrace to the UK!!”

Written on: 28/03/2014 by shellwall43 (1 review written)

Why is nobody doing anything about the incompetence of these liars! they could not be more incompetent if they tries and were getting paid for it. Last year was in credit by £67 and requested this be returned to me, due to staff incompetence, not being able to get through on the phone and being cut off on several occasions I eventually received this 3 months later!! stupidly I gave them the benefit of the doubt but not this time. received meter reading bill last Thurs and I'm £267 in credit… Read Full Review

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★☆☆☆☆

“worst energy surplier in country”

Written on: 26/03/2014

ive been with n power for a number of years the company has gone from bad to worse,they continualy put up your monthly payment when you call the untrained operator agrees with everything you say and says it will be corrected, but never is eventually the ony way i could get any sense from them was to involve the onbudsman, and if anyone is having the same problem involve the onbudsmam get your problem sorted then leave for another surplier, they dont deserve your custom or your money money… Read Full Review

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