NPower Reviews

Click here if this is your business
★☆☆☆☆
1.1 / 5
423
3% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Compare reviews of Npower at Review Centre or search out the top Electricity providers available. Your experience can help yourself and others to make savings on utility bills. Write a nPower review and let us know your views on this provider. Alternatively, utilities, including N Power, are up for an electric discussion in the Utility Company Forums, voice your opinions and tackle those burning issues, whatever your looking for, find the best or help others find the best right here.
? Ask our helpful community of experts about this product or company
NPower - Ask a question now

Media Gallery for NPower

NPower
NPower
NPower
NPower

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worst utilities supplier I've ever dealt with”

Written on: 22/08/2016

Npower were my supplier at my last address and quoted me £120 per month for both my gas and electric supply. I paid the amount I was quoted but received no bill for twelve months due to their systems being down. Finally receiving a bill twelve months later I was devastated to realise that they had billed me an extra £1300 on top of what they had quoted me. With a high usage of gas and electricity due to a severely disabled daughter I knew I would struggle to meet payments,which I did. Last… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“never ever deal with this company they should be shut down”

Written on: 01/08/2016 by stamp812 (1 review written)

had a faulty meter for 18 months despite complaining repeatedly each mont nothing happened until the meter showed red which means it had ran itself out, they then said they could only offer me £75.oo despite me paying them £95.00 a month for months, they couldn't even organise someone to come and fit a meter on the day they said they were going to. I also had endless conversations with idiots who said one thing and did another on one occasion this conversation wasn't even recorded. when it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER USE THESE PEOPLE”

Written on: 07/06/2016 by NPOWERHATER (1 review written)

we contacted npower to see if they ran our Gas, they said no even though we were paying them for our electric. then we had three big guys show up during the middle of the day that decided to slap the meter on while i was on the phone with Npower. spoke to 3 different people who all had different things to say. the guys then left not connecting our gas and have left us in the house without gas til thursday. There are children in the house which they couldn't care less about! then after another… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst mistake being with N-power ”

Written on: 31/05/2016 by Lizzydean (1 review written)

Never again would I be with N=power been trying to switch to EDF each time you ring them they give you a different reason why they have objected I'm not going to let this go , Don't go with N-Power my advise… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Npowerhater's Response to Lizzydean's Review

Written on: 07/06/2016

worst company ever! came round slapped on a meter, even though we had contacted them to ask if they supplied our gas. let us wIth no gas for 3 days even though we had told them that we had children in the house.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“2 years”

Written on: 22/04/2016 by Jan1836 (1 review written)

We switched to Npower, simply because we could pay quarterly for the gas/electric we had actually used by direct debit. How wrong! Firstly the direct debit was set up by Npower in a account number no one could interpret yet alone the bank. But according to Npower this was our fault. Informed by Npower to cancel direct debit and start again. We still have no direct debit. Paid one correct bill by debit card, since then we have not had a correct bill. Totally overcharged and wrong… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horribile and Cheater company”

Written on: 14/04/2016 by xcCarver396 (1 review written)

Horribile and Cheater company..They charge you double for same electric and gas..I was trying to leave "npower" but they are raising objections without any reason. When made complain, manager in customer service make ojbections on the fly..Like my application for rejected on 8th of March 2016, all previous bills paid. The latest bill recieved on 3rd April 2016. The manager said there was outstanding balance on 8th of March 2016. I asked, how would I know there was outstanding balance. Would I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lizzydean's Comment

Written on: 31/05/2016

How true Ive been trying to move to another supplier but N-power object all the time been 7 months I'm still stuck with them have put an number of complaints in , Each time they have a different reason why I cant switch Just a joke

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“broker lied”

Written on: 04/04/2016 by amanda94 (1 review written)

as I new business I had a call from what they said was metre retention (there is no such thing) implying they were a government service saving business money on energy all lies I have since found out it was a broker and I am now tied into a higher tariff than npower would have given me I explained this to npower who could not care less and are holding me into the contract knowing the bad practice used and I am sure continue to use the broker awful avoid avoid avoid… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful - their errors destroyed my credit rating”

Written on: 28/03/2016 by JeremiahSullivan (1 review written)

Can't tell you how bad they are , incapable of getting the bill right, refunding me one minute saying I'm in debt the next. In the end their errors messed up my otherwise perfect credit rating and stopped the lease of a new car. They even gave me down as defaulting on my GAS bill when it's an oil fired property (no gas connection). Utterly incompetent, incapable of putting it right… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beyond a joke”

Written on: 09/03/2016 by lucyunderwood (2 reviews written)

Initially decided to leave because one of their phone operators was giving me incorrect information and kept insisting I give them my credit card details. Ended up switching in mid-Jan. Npower decided to bill me for two subsequent months, and its only this week I have recevied my final bill which has been completely based on estimates. I kept calling them in the interim to hear they hadn't received any information from my energy supplier which is a complete fabrication since they get this from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“shock bill”

Written on: 06/03/2016 by chappers901 (3 reviews written)

Large shock bill 6 months late, when I called it took 30 minutes to answer the phone! I wouldn't advise any students use them. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling customer service. New property supplied by...”

Written on: 15/02/2016 by Mikejb1970 (2 reviews written)

Appalling customer service. New property supplied by Npower. Changed to another supplier. Entire process completely cocked up by muppets who contradict the script they are given every time you ring them. Told my new supplier a pack of lies on the phone and then denied having the conversation. Still waiting for it to be resolved.......I suspect the Middle east may have a better chance of being resolved then my final bill!! Apparently I have to give a rating. Would like to give Npower a big fat… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst of the worst”

Written on: 29/01/2016 by 60Owens (1 review written)

Worst of the worst, cant even answer a simple query in 3 phone calls. Now left with no option but to wait till tomorrow. Last call agent dumped us and couldnt call again as time was finished. Terrible terrible service, would never join them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish!”

Written on: 27/01/2016 by RobCook123 (2 reviews written)

Appalling Service, Woeful Billing, Complete incompetence… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“liars thieves and robbers”

Written on: 20/12/2015

N Power = deceit, liars! They put me through 2 years of upping my bills from £52 per month to £94 per month! I found them out after my complaints and they have it on their records. I managed to get £180 credit back after they lied on the phone - one time they said one thing; another time they said something contradictory and they couldn't deny it! But the level of professional misconduct and lies they gave me was foul - and I would be very happy to see those liars go bust! Now with my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ROBBERS AND LIARS”

Written on: 11/12/2015 by Sinclair185 (1 review written)

Moved into a new home recently and they were the suppliers. Called them to say I was not staying with them but moving to another company. I though all was okay and the change went ahead without a glitch but them I got a bill off them for the 3 weeks they supplied me. I could have heated Buckingham Palace for the amount they want and to add insult even though it says I have 3 weeks to pay it they have not stopped calling to demand payment. Told them to "F" off today as enough is enough. One bill… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Northernperson's Comment

Written on: 05/01/2016

Actually, this is just par for the course with this foul disorganisation - same story, moved house & contracted with a REPUTABLE supplier ASAP but npower wanting bills paid to them and believe they can claim from this address infinitum.
Ombudsman just a joke, even after npower's illegally fitting a prepayment meter without a Warrant & when I had been in contract with EBICO (UK's best rated supplier) for over a year.
Good Luck Sinclair.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Avoid at all costs!”

Written on: 16/11/2015 by The-Truth (1 review written)

Avoid at all costs! They may look cheaper but the amount of time & effort you will lose sorting out their problems is not worth it. Worst company I have ever had the misfortune to deal with. Appalling level of customer service. Wanted one online account & to pay by DD & they failed miserably. I had to refer the matter to the Ombudsman which needless to say I won. The last correspondence I received was a bullying court letter stating that despite attempts to contact me I had not got back to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never every use them!!”

Written on: 06/10/2015 by maca123456 (2 reviews written)

Stay away from them , they will do anything to take money from you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lynniehensh's Response to maca123456's Review

Written on: 21/10/2015

Useless and Incompetent

I have had an ongoing complaint with Npower since I left them over 4 years ago and took my business to Scottish Power. Someone didn't process my transfer properly and since then I have had sporadic bills from Npower, despite my energy provider now being Scottish Power.
Each time a bill has arrived, I've called Npower who have told me they'll sort it but it came to a head in May this year when I received a bill for over £2500. I sent a letter in and was assured it was being dealt with. I heard nothing further so assumed (wrongly) it had been finally sorted but noooo!! In August 2015, I received a revised bill, again for £2500+ so I wrote again. This time I threatened the Ombudsman and legal action. On Oct 5th I received yet another bill and was threatened with debt collection so I called and was assured they would put a hold on any further activity until the complaint was resolved. I have now received a debt collection letter advising that they are starting proceedings against me.
I have tried this evening to speak to the complaints team as they are now outside the SLA set by the Ombudsman but ended up on the phone for almost an hour, being passed from pillar to post and getting no further. In fact I lost my temper and swore at one of the agents who kept saying' I apologize' and who clearly wasn't sorry at all!
I have heard that the TV programme Watchdog was involved and as a result, the Ombudsman told Npower to clean up their act but clearly that fell on deaf ears!
I will be putting in an Ombudsman complaint, I will also be contacting Watchdog and if all that fails I will be seeking legal advice as I do not owe them any money - I have been paying my bills to my energy provider - Scottish Power (who I have never had an ounce of trouble from)!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“The most dreadful energy company there is”

Written on: 01/10/2015 by 377Flynn (1 review written)

I tried to leave them in early March - they have continued to take direct debits from me so that I am owed around £600 now. They do not refund my money - all they do is ask for me to wait another 40 working days for someone from the leavers team to contact me - this is even though I left in March - 7 months ago! They continue to take direct debits from me Do not make the mistake I made in joining Npower whatever deal they have at present … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They are bullie ”

Written on: 29/09/2015 by khoka (1 review written)

I do not like talk against people or company but Npower is such a horrible company that I can not put into words. They have been sending me letter with threats, that I am not contacting them even though I have the proof that how many times and how long how I was on the phone for. I have been trying to sort this out but nobody answer the phone. Their customer service is pathetic and they should be shut down. I am going to complain to Ofcom and also contact watch dog as well… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bullying Frightening and Incompetent - NEVER USE THEM”

Written on: 26/09/2015 by StuartByatt (1 review written)

They made a mistake in Oct 14 which has lead to me being Black Listed for credit, regular letters threatening to break into my home to repossess goods and being chased by debt Collection agency. This is still ongoing and is affecting real life because I am unable to borrow and causing health problems for my family because of the stress of spending nearly ever lunch time on the phone trying to solve the problem. They lie. they promise and they just are unable to do it right. Never ever use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mxp2090's Response to StuartByatt's Review

Written on: 11/12/2015

I know what you mean as I have had mega problems with them but as for threatening to break into your house...I din't think so. If they did say this or you have it written down in a letter from them or any debt collector go to the police immediately.
The so called collection agencies have NO power at all, ignore them.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview