NPower Reviews

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Latest Reviews

★☆☆☆☆

“They always cunningly estimate a very low monthly...”

Written on: 30/05/2015 by DonnaSmith380 (1 review written)

They always cunningly estimate a very low monthly payment which makes you happily believe that you are paying the cheapest existing rate. But the moment you want to change your energy provider, a nasty surprise arrives in terms of a huge bill! To make it even more confusing, they send the last electricity and gas bills separately (whilst in the past they have been always in the same bill) so you can perhaps wrongly pay two separate boosted bills by mistakes. Very disgusting, a respectable… Read Full Review

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★☆☆☆☆

“What a shambles worst customer service ever!”

Written on: 30/05/2015 by Mavericke272 (1 review written)

No surprise looking at other poor N Power customers I suffered the same, they doubled my direct debit within 5 months, broke the direct debit guarantee twice. 10 complaints made, 2 x registered letters sent and no replies to any of them. Just left them and guess what because they doubled my payments without consent they now owe me money, if they had just taken the amount they agreed at the beginning of the contract we would be still owed money by them but not so much. Now have to take them to… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 19/05/2015 by Lovens (1 review written)

Switched because they were a saving & a "brand name". Price jumped from the originally quoted price after just one month to almost double, even although I had used accurate past billing info. It's been 3 months now since I left them & still no final bill received. No doubt they owe me money & are delaying it. Tried phoning last night- they closed their phone lines 90 mins early!!! Phoned tonight - average wait time of 30 mins, so I resorted to sending a complaint electronically. See how they… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 10/05/2015 by heTurner198 (1 review written)

Npower have tested my patience.... And I'm losing! No bill for months on end, incorrect and duplicated bills then received. Opened a complaint/disputed and although they acknowledged that they had messed up (repeatedly), they couldn't put the situation right and put a default on my credit report! The staff are useless and often slate npower themselves. I've switched supplier (e-on, who are much better), but npower are still threatening legal action on an account that is closed and satisfied… Read Full Review

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★☆☆☆☆

“AVOID N POWER! WORST COMPANY”

Written on: 01/05/2015 by loismay (2 reviews written)

I was with N Power at my previous address, when we left the property we had outstanding debt with N power, we was unaware of this money that was owed, they contacted a debt collector and they got in contact with us, at this stage I contacted N power to find out what was owed etc - I had an agreement with them to pay the money monthly, they told me that they would contact the debt collector and let them know we had come to an agreement, however they never told them and then I had the debt… Read Full Review

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★☆☆☆☆

“should be a no star option”

Written on: 14/04/2015 by waldorfstatler (1 review written)

I moved out of my house august 2014 and thought i had settled both electricity and gas in october when after hassling them they finally produced a bill. Thought it was all settled but it turns out they had not settled the gas. They omitted to mention that. Why on earth i would settle one and not the other is beyond me. In January!! i got a bill for £40 (interestingly it was dated may 2011) i was way working for the first three months so got back to messages from a debt collection agency… Read Full Review

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★☆☆☆☆

“1 STAR TOO MANY!!!”

Written on: 08/04/2015 by MrMillsy (1 review written)

moved into a new house in June 2014, up until today I still haven't received a bill. it has been problem after problem, firstly the opening reads given to them by British Gas, they couldnt get right and apply to the account correctly, took them 6 months to get the account correct and the serial numbers for the meters confirmed with thier "bak office team"!! I was expecting a bill in december in line with their direct debit 6 month billing cycle, but could see online, bill wasn't going to be… Read Full Review

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★☆☆☆☆

“Not a hope in the bowls of Hell of getting my business”

Written on: 07/04/2015 by Allisonbu158 (1 review written)

Mr Beamer Wong, A guy phoned me up and it was an young male Asian voice and so I thought this is going to be fun. He wanted to sell me gas and Electricity. Having been in Northern Ireland for the last 10 years I know all too well Energy suppliers here are about as rare as an honest politician. So I spelt out loudly; Beamer:"Am I right in understanding that N-Power supplies to Northern Ireland. He replied by simply and ignorantly saying Sales Boy:"yes I understand this is an Island, it is… Read Full Review

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★☆☆☆☆

“I have had nothing but trouble with N Power they...”

Written on: 27/03/2015 by Tony Palmer (6 reviews written)

I have had nothing but trouble with N Power they illegally doubled my direct debit from £44 to £96 a month even though I was £500 in credit. They promised last November to give me this £500 Back. Ive Left NPOWER THEY OWE ME £290 CAN I GET IT BACK NO WAY I am spending hours on the phone and chat to be just given more LYES LYES LYES THIS COMPANY IS GERMAN AND SHOULD BE KIKED OUT OF THE UK THEY ARE JUST CONNING US… Read Full Review

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★☆☆☆☆

“Avoid them at all costs”

Written on: 26/03/2015 by Ameliaa58 (1 review written)

Switched over to them recently based on price but I wish I had read the reviews first. It has simply been problem after problem with meter readings and the online account. I have had to make several calls, none of which have been less than 30 minutes wait and when you talk to the staff they are either confused about their own systems or downright rude. While I write this I am on hold now after being pushed from department to department and it is now 1hr 23 minutes on this call and still no… Read Full Review

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★☆☆☆☆

“Owed money for 4 months - inneficient staff / procedures”

Written on: 25/03/2015 by TessMooney120 (1 review written)

This is a cut and paste of the complaint email (not the first that I sent to NPower) regarding my terrible experience to date: I am writing to you concerning an outstanding credit which has been owed to me since the account was finalised and closed on the 23rd November 2014. This figure amounts to a total of £100.13 as stated on my final bill. Having not heard anything from NPower and without having any sign of this amount being settled via a cheque or by transfer into my account by the… Read Full Review

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★☆☆☆☆

“Totally Incompetent - They Couldn't Care Less”

Written on: 20/03/2015 by Tight Fisted Yorkie (2 reviews written)

In September 2014 I was notified that our direct debit would increase to £156 per month. We have duel fuel with them. Looking at the bills we were always £300-400 in credit at the end of January each year. I rang them and asked why they are increasing my DD when we are always in credit through the winter (we go to Tenerife). They took no notice and the upper DD went into play. In February I rang them to say I was not well in credit (Over £300 and asked for my money to be put back in my… Read Full Review

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★★☆☆☆

“The customers count for nothing anymore its all about...”

Written on: 11/03/2015 by JosephineShaw (1 review written)

The only good thing about npower is the free phone number. If I had to pay for all the calls its taken to make some sence of my account I would have been in the bankruptcy court by now. Not a happy bunny. Looking for a new provider but dont want to go "out of the fry pan into the fire".Whatever happened to the good old Gas Board and the Electricity Board?… Read Full Review

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★☆☆☆☆

“NPower told me that I had built up nearly a £5,000...”

Written on: 23/01/2015 by rickknight (3 reviews written)

NPower told me that I had built up nearly a £5,000 worth of Bills over a year and started taking £735 a Month in Direct Debits to pay it off (I argued that it couldn't have been correct and they "proved" to me that it was. 6 Months later I get a Bill reversal and a new Bill - for £3,000 less. I asked for a refund to which they told me that a BACS refund would take 28 Days - I don't know how they work that out as they are same day. I never received my refund and in the end my Bank… Read Full Review

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★☆☆☆☆

“please avoid at all costs”

Written on: 16/01/2015 by aberdaron (1 review written)

Having sold my property four months ago I have finally got the 300 pounds I was owed from n power I had to escalate this to a complaint to get this result staff have always been polite but despite promises from numerous staff and endless hours on the phone repeating myself it has taken a disgustingly amount of time I'm pretty confident if I had owed this company money they would not have been so lenient with me… Read Full Review

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★☆☆☆☆

“Extremely unhelpful staff”

Written on: 16/01/2015

Despite setting up online account to enable me to send meter readings for my 95 year old father was informed on entering account that it was closed. Rang customer service and guess what they refused to speak to me even though I had previously sent up the account so I could operate it. I asked to speak to manager etc. but to no avail. I found the person I spoke to very rude and didn't seem to have any interest at all in helping… Read Full Review

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★☆☆☆☆

“Extremely unhelpful staff”

Written on: 16/01/2015

Despite setting up online account to enable me to send meter readings for my 95 year old father was informed on entering account that it was closed. Rang customer service and guess what they refused to speak to me even though I had previously sent up the account so I could operate it. I asked to speak to manager etc. but to no avail. I found the person I spoke to very rude and didn't seem to have any interest at all in helping… Read Full Review

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★☆☆☆☆

“Nothing short of a failure of biblical proportions”

Written on: 09/01/2015 by Paganwolf (2 reviews written)

For the fourth time in one week, I had to contact Npower regarding a none working pre-payment meter and four times they sent out some of their trained chimps from their subsidiary company called Meterplus. Today they say are refusing to come round for... wait for it, and you will love this, "human faeces in the hallway", to say I was taken aback is the understatement of the year, anyway, after spending most of the day on the phone to these idiots, I have been informed that although this… Read Full Review

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★☆☆☆☆

“Utterly hopeless”

Written on: 07/01/2015 by ChristianPower (1 review written)

Have tried 4 times over several months to set up Direct Debit. Spent a long time on the phone each time and each time a different amount was suggested, but nothing actually happened till the fourth time, when one DD was taken from my bank account. Almost immediately after that I was sent a separate large bill to pay within a couple of weeks. I have been trying to log into my account to see if I can work out what is going on, was told my login was not recognised though it was definitely… Read Full Review

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★☆☆☆☆

“N POWER, NOT FIT FOR PURPOSE”

Written on: 06/01/2015 by EddieMacMillan102 (1 review written)

i have been with this joke of a supposed , business since moving in to my home seven years ago. I pay about £45 for gas and electricity which i think, because i.m away alot and very frugal, is fair. I am perplexed as how they cant get bills to me on time but am always around £200 in credit. I had just recieved a statement from them in November saying my bill would go down to £35 as i dont use much, however on New Years eve i recieved a demand for over £1000 and my payments to go up to £160… Read Full Review

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