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| Value for Money | 2.2/10  |
|---|---|
| Reviewer Rating | 1.7/10 |
| Overall Rating | 1.7/10  |
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Full review by
Guest.
on 19th Aug 2008
User Rating : 1
Respect :
0
Good Points: None so far.
Bad Points: Many.
General comments: Used uswitch to get to NPOWER in May after our fixed deal was coming to an end with Scottish power. Now into August and 3 phone calls later plus 2 meter readings and npower still haven't set up an account. They can't even tell me what deal we are supposed to be on. Would go back to scottish power but most fixed price deals have ended. Will now have to wait until the middle of September to have account fully up and running - over 4 months to set up an account and direct debit. Not a life enhancing experience.
Guest.'s review and ratings | 101 words
Review by
Guest.
on 9th Jul 2008
User Rating : 0
Respect :
0
I have switched from N Power to another electric supplier in April 2008. I was billed in May, and I have contacted Npower about it. And now in July, I have received yet another bill for £131.63, after my current supplier, twice gave them my meter readings. What's the deal here?
Guest.'s full review | 56 words
Review by
garethdavies69
on 2nd Jul 2008
User Rating : 0
Respect :
0
I tried to leave npower as soon as I moved into a property that was supplied by them. They overbilled me, insisting on using an estimated reading, despite me phoning through the correct readings 3 times. A representative was sent round from head office to try to persuade me to stay with them. Within a week of me disputing the bill, they instructed a debt collection company who immediately issued letters. When I finally got through to someone on the phone still nothing was done about it. I do not ...
garethdavies69's full review | 98 words
Review by
Guest.
on 17th Jun 2008
User Rating : 0
Respect :
0
N Power has been very poor overall, I'm returning to British gas , they increased prices by 20% after 2 months then underestimated our gas so we didn't notice difference at first, but this meant when we tried to leave they charged the difference in the meter readings at the new rate so it cost £300 which they demanded immediately, then after sending us a "sorry your leaving letter" told me I hadn't told them I wanted to leave, then when I tried to pay they told me I hadn't registered so c ...
Guest.'s full review | 121 words
Review by
hfz3
on 12th May 2008
User Rating : 1
Respect :
0
I signed up for the online tarrif with N Power for which there was an £80 cashback but they moved me onto the standard high priced tarrif and refused to move me back.
hfz3's full review | 37 words
Review by
MotherKitty
on 6th May 2008
User Rating : 1
Respect :
0
I would recommend npower's pricing but would not recommend their billing and customer services. Signed up to npower in December 2007 and I have still not received a bill although I keep asking. I have been putting aside money for the bill but they don't seem to know how much I owe. I have contacted EneryWatch to make a complaint.
MotherKitty's full review | 61 words
Review by
sally greensall
on 2nd May 2008
User Rating : 0
Respect :
0
We moved out of a property and gave N Power meter readings for gas and electricity 3 months later we had a bill for the old property for time we were not there. I complained on the telephone and asked if I should put it in writing but was told no as I would be contacted in 2 weeks. I was then sent CCJ letters threatening to take us to court so I put my complaint in writing, still had no response to my letter but received more CCJ letters. I then telephoned and went through the whole conversat ...
sally greensall's full review | 184 words
Review by
Guest.
on 11th Apr 2008
User Rating : 1
Respect :
0
I moved to N Power 6 months ago and I am still receiving wrong bills (for a wrong meter serial number). I have been trying to contact them for 2 weeks (via website and phone) and I am still waiiting for them to solve the problem
Guest.'s full review | 49 words
Review by
milly443
on 19th Mar 2008
User Rating : 0
Respect :
0
I decided too leave NPOWER as they had a price increase that would of increased my bill by £12.00 per month they put up my direct debit by '£12.00 per month the exact time as their price increase. I phoned them with my correct last reading after receiving their final bill 3 weeks after joining my new suppler, as instead of asking my new supplier for my correct reading they sent me an over estimated bill instead to the tune of '£50.00, I was transfered to a woman I gave her m ...
milly443's full review | 307 words
Review by
Guest.
on 18th Mar 2008
User Rating : 3
Respect :
0
After moving in to this address a year ago the reading dude read the two reading the wrong way round, so at night i was paying the day rate and vice versa, they admitted blame and a month later i am still waiting for reimbursement from a year of overcharging...time will tell....have moved to EDF now.
Guest.'s full review | 61 words
Review by
Guest.
on 25th Feb 2008
User Rating : 0
Respect :
0
1. Never answered any of my customer queries despite being told "please contact us we are happy to help"
2. Hopeless people on end of line that cannot tell you anything about your own account!! I got told "no one could help me with this matter at present and to e-mail". Which i did (see point 1)
3. Recently increased prices and as this occurred mid way through a quarter they just estimated the reading when the the increase took place and charged the higher rate after that. In actual fact they u ...
Guest.'s full review | 108 words
Review by
Guest.
on 31st Jan 2008
User Rating : 2
Respect :
0
Had a good service over the years but the last year I have had inflated bills after a meter change and NTL seem very reluctant to change the meter. Even on a last year comparison they must realize that the meter is running fast and a three month usage increase of 300% in units especially when you have been on holiday for three weeks in that three months,is a bit much. Looks like I will be changing my suppler
Guest.'s full review | 101 words
Review by
raymond Prince
on 29th Jan 2008
User Rating : 0
Respect :
0
No good points I think they are the worst for both gas and electric and very un helpfull. They do not reply to your letters.
raymond Prince's full review | 25 words
Review by
Mkendall
on 25th Jan 2008
User Rating : 0
Respect :
0
My advice is do not use this comapny and this is why.
NPower where suppling our scout group with electricity for our scout hut, which is used for around 5 hours per week, wtih the only electric required been for the lights. They managed to estimate a quarterly bill for about '£850, (normally it is '£80 max), when our treasurer who is an eldery lady rang up to tell them that she thought they had made a mistake, they revised their bill and issued a credit note and a new invoice whic ...
Mkendall's full review | 315 words
Review by
bells81
on 16th Jan 2008
User Rating : 8
Respect :
0
just changed to N power, friendly salesmen, efficient sevice so far and great freebies!!!
bells81's full review | 18 words
Review by
cdarkoth
on 7th Jan 2008
User Rating : 0
Respect :
0
after having spoken to NP to arrange payment by their weekley payments scheme, i was told i would recieve a card and a payment plan in the post. after having waited 1 month for the said mail, i proceeded to ring NP once every fortnight, only to be told it is "pending". 3 months later, i recieve a letter informing me as i have failed to pay my bills, i was to be cut off with a £500 reconection charge, payable only once my account was cleared!! having rang them up again, i was told there was ...
cdarkoth's full review | 103 words
Review by
mrplow
on 17th Nov 2007
User Rating : 0
Respect :
0
Dont be silly and go with n power. Charging me twice for a debt and its been 2 years since they tried to charge me £1009 for 3 months gas all though I was on a pay as you go meter ??????still not sorted it out yet and i'm paying £15 a week just on department.
mrplow's full review | 53 words
Review by
zeebra
on 22nd Oct 2007
User Rating : 5
Respect :
0
N Power is a good service provider, that has been established for years, as far as I can remember. Although they are a little on the pricey side, they are a good company to deal with, and have many deals on offer to offer their customers. Their customer service is also good.
zeebra's full review | 59 words
Review by
jamiller
on 25th Aug 2007
User Rating : 4
Respect :
0
I will switch from this supplier at some point this year.
jamiller's full review | 71 words
Review by
mccann
on 10th Aug 2007
User Rating : 0
Respect :
0
Billing - dreadful. Customer ??? service I don't think so.
mccann's full review | 76 words
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