NPower Reviews

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★☆☆☆☆
1.1 / 5
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Latest Reviews

★☆☆☆☆

“Fail at every level”

Written on: 03/12/2014

8 page bill, each with a different amount. 25 minutes to get through on phone to be told all the 8 page bill is wrong and I owe a different amount. Usual read-it-off-the-prompt-sheet-because-your-customers-are-too-thick-to-doubt-us response of its a system error. What total rubbish. Alert- your customers are no longer this gullible. You rank up there with the banks in terms of total lack of trust and credibility. … Read Full Review

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★☆☆☆☆

“AVOID NPOWER ”

Written on: 25/11/2014 by DejaHenderson (1 review written)

Npower is the most appalling company for dealing with its customers. Npower are extremely unhelpful and have diabolical people skills. I sent a complaint letter three times without any response whilst receiving threatening letters requesting the outstanding balance. My complaint requested a break down of electricity usage because the figures on the invoices I recieved were incorrect. They continued to send a statement of charges. I eventually (after a year) received a phone call stating I… Read Full Review

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★☆☆☆☆

“nothing but trouble!!!”

Written on: 31/10/2014 by McNeill430 (1 review written)

Since joining NPower I have had nothing but trouble. When I joined I didn't get bill for about 9 months then when I did get a bill I got 3 at once. After I came to the end of my fixed term I contacted them to see about going on a new fixed term tariff. I had all my bills together and had my usage over the past 12 month. When speaking to the woman on the phone she had all different numbers on her computer and was saying my bill needed to be doubled to cover how much I was using. I then had… Read Full Review

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★☆☆☆☆

“£206 credit, account closed, refused to refund”

Written on: 19/10/2014 by Univer (1 review written)

What a terrible company, I used this company for 2 years, all direct debit. Decided to move away to another company, i have over £200 credit after 2 months of closing their account, they are asking my name, meter readings, again and again. I told them account is closed refund the credit, they ask my address? I do not thonk they know what they are doing, I SENT 4 emails, avoid this company awfull!!… Read Full Review

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★☆☆☆☆

“Once the account has started they decide to increase...”

Written on: 15/10/2014 by Emmy423 (1 review written)

Once the account has started they decide to increase the direct debit to more than necessary then when you terminate the contract refuse to pay back the extra money you've paid. They also refuse to respond to complaints & the current Ofgem reporting system requires their response before you can refer the complaint to Ofgem. … Read Full Review

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★☆☆☆☆

“Load of idiots”

Written on: 14/10/2014 by Gwendolyn187 (1 review written)

After switching electric account to n.power I noticed they had wrong house number, rang them and was told it was sorted. sometime later I get a bill for wrong address and note they have also taken a payment , rang again and was told again it would be sorted and a refund made. What a load of idiots as it didn't happen. eventually after many letters and trying to phone them sometimes a wait of about 40 mins only to be told they couldn't deal with me as it wasn't my address !!!! I tried their… Read Full Review

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★☆☆☆☆

“3 Years of "Total Misery"”

Written on: 05/10/2014 by logburner123 (2 reviews written)

Over the last 3 years I have seen everything from frustration and anger on My Wife's face to coming home and finding her in tears and needing to visit her Doctor. NPower are the cause of the issues we have had but finally I have found the solution SWITCH. Having received no bill for nearly a year we went from a family who was never in debt to a family owing NPower over £1000.00 due to their incompetence. Since the money owed was down to them we went onto a pre-pay metre and with hard work and… Read Full Review

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★★★☆☆

“Fast and reliable unlock value for money ”

Written on: 02/10/2014 by Cole448 (1 review written)

While I really appreciate your prompt reliable and dedicated service I have one compliant against your service. I have paid 49.99 vide order no 1934221 dated 06.02.2014 .I was informed that the instrument is blocked by the carrier and the amount was kept under trade credit. I have received a mail on 12.08.2014 that an unlock is available and was billed for 99.99 . The offer says that at the time of final pAyment the system will automatically adjust the available trade credit and I was advised… Read Full Review

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★☆☆☆☆

“They need a lesson in treating people with respect....”

Written on: 24/09/2014 by darkbluerose (2 reviews written)

They need a lesson in treating people with respect. they are trying to take £91.10 when was on a pay as you go meter for my electric. i refused to pay and they threatened me with court. finally got through to a decent person who has frozen my account for investigation. she said i will still have to pay if they got it wrong!!!!!!! i told them im not paying anything. they must think we are idiots to try and rip us off like this, thank the lord im with a great company now. i advise anyone having… Read Full Review

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Darkbluerose's Response to darkbluerose's Review

Written on: 26/09/2014

Just an update they have now admitted they got it wrong and wiped all my debt as a goodwill gesture and apologised

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★☆☆☆☆

“incompetent, clueless and useless”

Written on: 08/09/2014 by Vogelum471 (1 review written)

I would like to tell you every problem I have had with this company. I can`t they have sucked all my energy out of me(no pun intended).They are incompetent, clueless and useless. Do not touch them.I repeat do not touch. Sorry i`m away to lie down,even writing about has brought back to many bad memories. Incase i`m not clear enough do not touch!!!!!!!!!!!!!!. Only good news i have had over £100 in comp… Read Full Review

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★☆☆☆☆

“TOTALLY TOTALLY INCOMPETANT !!”

Written on: 26/08/2014 by Leia1987 (1 review written)

Words fail me ! I just can't believe that a company can be so INCOMPETANT and still be allowed to get away with it! I've been with them 10 months, they took over a neighbours supply instead of mine, owe me £650 and still haven't got even my address correctly. Customer service is a joke and their complaints team are beyond even that. I'm moving back to SSE at least I didn't have any problem with them. … Read Full Review

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Nuggetcooking's Comment

Written on: 14/10/2014

seems i am not the only one read my review too !!

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★☆☆☆☆

“The bill even stated that it was a 'pay as you go account'”

Written on: 18/08/2014 by jason1979 (1 review written)

Have received a bill for £43.92 on a 'pay as you go' meter account. Obvious mistake, so I call them and explained that I have been billed incorrectly. After a few months and a reminder letter from them they acknowledge their error and that I do not owe them money - I asked for this in writing. All they sent me was another reminder asking for the £43.92 - in response to this I made a formal complaint to which I have not received a reply. They then sent me a further reminder letter dated the… Read Full Review

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★☆☆☆☆

“Npower customer services extremely poor !”

Written on: 27/07/2014 by Brendaa428 (1 review written)

I have been an npower customer for several years and their customer services are very poor, I am presently searching for a decent energy supplier if such a thing exists ! If you are thinking of joining npower I would advise you strongly don,t !… Read Full Review

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★☆☆☆☆

“Debt collector referral”

Written on: 19/07/2014 by SladeMcCracken151 (1 review written)

My deceased father used Npower and unfortunately I also had to continue to use them briefly. I spent months trying to explain that sending letters to him would not be effective. I paid all I thought I needed to pay, and had checked this upon leaving the property he lived in. I then was notified months later that I had mail at the address for my father. I discovered that the mail was in fact numerous letters from Phillips and Cohen associates (UK)ltd, these letters demanded monies that there… Read Full Review

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★☆☆☆☆

“Worst company EVER!!!!”

Written on: 18/07/2014 by O'Neill414 (1 review written)

Billed £90 per month for energy (after they said they could save us money if we changed from British Gas). Did not inform us of any debt on the account, but we ended up running up a debt of £800 in a matter of 2 - 3 months! They insist that we pay it all upfront, "no room for negotiations" from the customer service team. Other issues include wait times on hold for 1-2 hours at a time, they never call back when they say they will, and they have no concept of what they are doing to people! We… Read Full Review

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★☆☆☆☆

“Worst company for customer service I have ever seen”

Written on: 05/07/2014 by Chesterguy (1 review written)

I have been a nPower company for 9 years and can say in all that time they have been consistent. Unfortunately it has been consistently terrible. They have overcharged me and when I complained, I had to chase relentlessly to get the money that they had overcharged back. I had to row with one of the Advisors who couldn't understand why I would want in excess of £450 that they had incorrectly billed me back and not to leave it in my account. Despite providing accurate and correct meter… Read Full Review

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★☆☆☆☆

“OWED REFUND - STILL WAITING - 6 WEEKS ON”

Written on: 03/07/2014 by chappie11 (1 review written)

NP over estimated my monthly billls and I have now accumulated approx £400. The has contactedthem twice and still not received it. This is MY money N Power not yours. Send it back! … Read Full Review

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Univer's Response to chappie11's Review

Written on: 19/10/2014

I am on the same boat, i sent 5 emails 1 call to npower no money refunded after 2 months, what a terrible company

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★☆☆☆☆

“CUSTOMER SERVICE TERRIBLE ”

Written on: 24/06/2014 by SMITH2014 (1 review written)

I have never had any problems with a provider but NPOWER! They are rude and not helpful I was sent a letter to say I was behind on payments, I thought I was in front. I left NPOWER as they wanted to charge me £350 per month for a E&G what a joke so I said I would to leave they owed me money and then when I left I got a bill in the post to say I owed them £333.18 which I believed to be incorrect!!! What a joke I was so angry that they felt they could do this to me. Fair enough I set up a plan… Read Full Review

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★☆☆☆☆

“customer service ”

Written on: 21/06/2014 by Hayden42 (1 review written)

took me 1 hour and 13 minutes to actually talk to someone after hanging on the phone and then they can't do the simply thing like refunding my credit when the website states that they automatically refund if there is £60 credit for each utility, there is in fact over twice that amount, not happy at all customer service is atrocious and has got worse over the last two years just wish I could find another supplier with half decent reviews which I am unfortunately having trouble finding… Read Full Review

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★☆☆☆☆

“In total melt down”

Written on: 17/06/2014 by Greenejq51 (1 review written)

I moved to NPower 12 months ago. I have not had a bill since then. I complained 9 months ago. I am still waiting for a bill and a reply. Today they gave me a courtesy call telling me that my complaint remained their "top priority!" To top it off I was told that if I moved supplier they would demand full payment of the "debt." What debt? I want them to tell me if I owe them anything. Fed up and stressed… Read Full Review

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