NPower Reviews

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Latest Reviews

★☆☆☆☆

“DON'T GO WITH N POWER !”

Written on: 02/09/2015 by JamesRead2015 (1 review written)

Very much the same experience Npower have no customer skills just reading off a sheet of paper, we have taken our case to the ombudsmen which n power still have not Upheld what they were supposed to do in the time frame they were given..... they offered compensation of £75 which i think was a joke let alone all the telephone conversations which we had on the mobiles while at work and at home in the evenings.N power even fitted the wrong meter into the house and still have not rectified the… Read Full Review

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★☆☆☆☆

“What a shambles”

Written on: 21/08/2015 by grumpyyoungman (1 review written)

Don't bother, life is too short to deal with a company that cares this little about you as a customer. If you are looking for customer service (any), accurate bills (ha ha), refunds (don't hold your breath) and good deals (none) then go somewhere else. I would suggest it is easier to generate your own electricity and dig in your garden for a gas pocket than waste your time attempting to deal with a company that is this disinterested in you. "The system", " it is automatic", "the regulator says"… Read Full Review

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★☆☆☆☆

“NPower - The Worse Company Ever, Not One Apology”

Written on: 15/07/2015 by Pfunkydr1 (1 review written)

We moved house back in October and signed up to Npower in November. When we signed up the cost seemed a little low but hey who was to argue. How ever they had hooked me in. The next quarter the bill came in and bang a huge debit in the account and so the DD was increased from £40 to £98. Ok I could see that that original one was way off. Then we move on a few months to June. I get a call from some one at Npower dear Mr X we have a problem when you set up the account the DD for the gas was… Read Full Review

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Jamesread2015's Response to Pfunkydr1's Review

Written on: 02/09/2015

Very much the same experience Npower have no customer skills just reading off a sheet of paper, we have taken our case to the ombudsmen which n power still have not Upheld what they were supposed to do in the time frame they were given..... they offered compensation of £75 which i think was a joke let alone all the telephone conversations which we had on the mobiles while at work and at home in the evenings.N power even fitted the wrong meter into the house and still have not rectified the issue it seems its a take it or leave it attitude.... i have worked in customer services for years and NPower are a joke..... whatever the prices are to switch please don't consider.

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★☆☆☆☆

“Simply Awful”

Written on: 13/07/2015 by Jeeperskeepers (1 review written)

N Power don't seem to want my money. I pay by direct debit. Every other month they cancel my direct debit with no warning and for no reason. They then send a debt collector round who is a nice bloke and sets the direct debit up again telling me that his company are terrible. We go through a drawn out process of reinstating the DD which goes out fine for one month before it gets cancelled and we start again. This time I have decided to try to break the cycle by ringing N Power. So far I've… Read Full Review

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★☆☆☆☆

“Would give zero stars if I could!”

Written on: 29/06/2015 by jbFigueroa150 (1 review written)

NPower have been shockingly bad over an 8 month period. Their customer service and complaints department do not operative or communicate on any level! They reduced my monthly payments ridiculously low and when I complained it wouldn't cover my useage they reduced it even further! They then put me on a 'debt management scheme' without my knowledge. When I got my next bill and saw 'debt management' I complained again, so they took £600 out of my account with no warning! They then signed me up… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 10/06/2015 by McCullochna418 (1 review written)

I had steady service from npower with no real complaints except for when i moved house. My meter was changed some 8 months previous and this was never registered as such. This caused me to wait for months to obtain my final bill and close my account as I changed provider at my new address. After seemingly hours on the phone, official complaints and letters i have still not resolved as I write this. To sum it up, avoid using npower as their customer service is possibly the worst i have dealt… Read Full Review

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★☆☆☆☆

“Like being in a nightmare! Awful company! ”

Written on: 08/06/2015 by Skinner58 (1 review written)

I only gave them one star due to their not being an option of 0. After setting up our gas and electricity to the wrong house, in 2013, we are STILL having issues. I have called them 34 times now, written to them 7, emailed enough to fill an inbox and still nowhere near to sorting out the issue. It has been, a complete nightmare. Their customer service team are incompetent, rude, aggressive and have display no knowledge, or care, about you, your account or feelings. I would… Read Full Review

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★☆☆☆☆

“Awful customer service.”

Written on: 08/06/2015

Npower refused to accept my final meter reading when I changed supplier. 15 Months later and they are still harassing me for money, despite my reading being accepted in a dispute resolution (mainly due to the fact that the meter was still not at their estimated reading 6 months later!). Customer services are completely incompetent. They are rude and do nothing to try and solve your problems despite the evidence staring them in the face (if you can even get through to them because of the high… Read Full Review

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★☆☆☆☆

“They always cunningly estimate a very low monthly...”

Written on: 30/05/2015 by DonnaSmith380 (1 review written)

They always cunningly estimate a very low monthly payment which makes you happily believe that you are paying the cheapest existing rate. But the moment you want to change your energy provider, a nasty surprise arrives in terms of a huge bill! To make it even more confusing, they send the last electricity and gas bills separately (whilst in the past they have been always in the same bill) so you can perhaps wrongly pay two separate boosted bills by mistakes. Very disgusting, a respectable… Read Full Review

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★☆☆☆☆

“What a shambles worst customer service ever!”

Written on: 30/05/2015 by Mavericke272 (1 review written)

No surprise looking at other poor N Power customers I suffered the same, they doubled my direct debit within 5 months, broke the direct debit guarantee twice. 10 complaints made, 2 x registered letters sent and no replies to any of them. Just left them and guess what because they doubled my payments without consent they now owe me money, if they had just taken the amount they agreed at the beginning of the contract we would be still owed money by them but not so much. Now have to take them to… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 19/05/2015 by Lovens (1 review written)

Switched because they were a saving & a "brand name". Price jumped from the originally quoted price after just one month to almost double, even although I had used accurate past billing info. It's been 3 months now since I left them & still no final bill received. No doubt they owe me money & are delaying it. Tried phoning last night- they closed their phone lines 90 mins early!!! Phoned tonight - average wait time of 30 mins, so I resorted to sending a complaint electronically. See how they… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 10/05/2015 by heTurner198 (1 review written)

Npower have tested my patience.... And I'm losing! No bill for months on end, incorrect and duplicated bills then received. Opened a complaint/disputed and although they acknowledged that they had messed up (repeatedly), they couldn't put the situation right and put a default on my credit report! The staff are useless and often slate npower themselves. I've switched supplier (e-on, who are much better), but npower are still threatening legal action on an account that is closed and satisfied… Read Full Review

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★☆☆☆☆

“AVOID N POWER! WORST COMPANY”

Written on: 01/05/2015 by loismay (4 reviews written)

I was with N Power at my previous address, when we left the property we had outstanding debt with N power, we was unaware of this money that was owed, they contacted a debt collector and they got in contact with us, at this stage I contacted N power to find out what was owed etc - I had an agreement with them to pay the money monthly, they told me that they would contact the debt collector and let them know we had come to an agreement, however they never told them and then I had the debt… Read Full Review

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★☆☆☆☆

“should be a no star option”

Written on: 14/04/2015 by waldorfstatler (1 review written)

I moved out of my house august 2014 and thought i had settled both electricity and gas in october when after hassling them they finally produced a bill. Thought it was all settled but it turns out they had not settled the gas. They omitted to mention that. Why on earth i would settle one and not the other is beyond me. In January!! i got a bill for £40 (interestingly it was dated may 2011) i was way working for the first three months so got back to messages from a debt collection agency… Read Full Review

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★☆☆☆☆

“1 STAR TOO MANY!!!”

Written on: 08/04/2015 by MrMillsy (1 review written)

moved into a new house in June 2014, up until today I still haven't received a bill. it has been problem after problem, firstly the opening reads given to them by British Gas, they couldnt get right and apply to the account correctly, took them 6 months to get the account correct and the serial numbers for the meters confirmed with thier "bak office team"!! I was expecting a bill in december in line with their direct debit 6 month billing cycle, but could see online, bill wasn't going to be… Read Full Review

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★☆☆☆☆

“Not a hope in the bowls of Hell of getting my business”

Written on: 07/04/2015 by Allisonbu158 (1 review written)

Mr Beamer Wong, A guy phoned me up and it was an young male Asian voice and so I thought this is going to be fun. He wanted to sell me gas and Electricity. Having been in Northern Ireland for the last 10 years I know all too well Energy suppliers here are about as rare as an honest politician. So I spelt out loudly; Beamer:"Am I right in understanding that N-Power supplies to Northern Ireland. He replied by simply and ignorantly saying Sales Boy:"yes I understand this is an Island, it is… Read Full Review

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★☆☆☆☆

“I have had nothing but trouble with N Power they...”

Written on: 27/03/2015 by Tony Palmer (6 reviews written)

I have had nothing but trouble with N Power they illegally doubled my direct debit from £44 to £96 a month even though I was £500 in credit. They promised last November to give me this £500 Back. Ive Left NPOWER THEY OWE ME £290 CAN I GET IT BACK NO WAY I am spending hours on the phone and chat to be just given more LYES LYES LYES THIS COMPANY IS GERMAN AND SHOULD BE KIKED OUT OF THE UK THEY ARE JUST CONNING US… Read Full Review

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★☆☆☆☆

“Avoid them at all costs”

Written on: 26/03/2015 by Ameliaa58 (1 review written)

Switched over to them recently based on price but I wish I had read the reviews first. It has simply been problem after problem with meter readings and the online account. I have had to make several calls, none of which have been less than 30 minutes wait and when you talk to the staff they are either confused about their own systems or downright rude. While I write this I am on hold now after being pushed from department to department and it is now 1hr 23 minutes on this call and still no… Read Full Review

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★☆☆☆☆

“Owed money for 4 months - inneficient staff / procedures”

Written on: 25/03/2015 by TessMooney120 (1 review written)

This is a cut and paste of the complaint email (not the first that I sent to NPower) regarding my terrible experience to date: I am writing to you concerning an outstanding credit which has been owed to me since the account was finalised and closed on the 23rd November 2014. This figure amounts to a total of £100.13 as stated on my final bill. Having not heard anything from NPower and without having any sign of this amount being settled via a cheque or by transfer into my account by the… Read Full Review

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★☆☆☆☆

“Totally Incompetent - They Couldn't Care Less”

Written on: 20/03/2015 by Tight Fisted Yorkie (2 reviews written)

In September 2014 I was notified that our direct debit would increase to £156 per month. We have duel fuel with them. Looking at the bills we were always £300-400 in credit at the end of January each year. I rang them and asked why they are increasing my DD when we are always in credit through the winter (we go to Tenerife). They took no notice and the upper DD went into play. In February I rang them to say I was not well in credit (Over £300 and asked for my money to be put back in my… Read Full Review

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