NPower Reviews

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NPower
1 stars
Average rating for this product is: 1 out of 5

From 1 rating and 55 reviews

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Average Ratings for NPower

  • Value for Money1 stars
  • Reviewer Ratings1 stars
  • Overall Rating1 stars

55 Reviews For NPower

  • Guest 11th Oct 2009

    Reviewer rating: 1 stars


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    wrong billing,and very complicated trying to leave.

  • Guest 28th Sep 2009

    Reviewer rating: 1 stars


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    Personally I got my final bill from NPower when I moved out of my property which I paid. They then threatened to take me to court for not paying and a day later I got a cheque back for £15 shy of the £137 i had just paid them. Now they're asking again for £102???!!!!

    In a word......... Incompetent!!!

  • Guest 7th Sep 2009

    Reviewer rating: 1 stars


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    NPower have managed to get me to sign a contract with them by all sort of promises.
    A year later they double and then quodrouple their prices without notifying me. I eventually received massive bills.

    When I changed my supplier they still sent me bills and threats of intended litigation if these bills are not paid.

  • Guest 24th Aug 2009

    Reviewer rating: 1 stars


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    after reading others comments it seems we are not the only ones disatasfied with NPower service..for a second bill running we are threatened with being cut off but how are you supposed to pay your bills when you never get one..i have just paid up 720 quid they racked up after canceling our direct debit without realising now to recieve a threat of you will be in court if you dont pay this money..i find it hard to understand that we never recieve bills but the threats..as a company they leave alo ...

  • Guest 24th Aug 2009

    Reviewer rating: 1 stars


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    My experience began Jan 09. Moved into a house with pre-pay meter. Pre-pay meter is possessed by the devil and is taking a huge portion out of our payments for a 'debt' (we have just moved in, we have no debt with NPower). We speak to NPower over the phone and they tell us the last resident left with debts which we are being forced to pay off, if we keep receipts we will be reimbursed, man is coming to change meter'. After pumping huge sums into it (whilst a huge amount is taken off the card ...

  • Guest 23rd Aug 2009

    Reviewer rating: 1 stars


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    Worst ever provider. Can you please allow me to put NO STAR?!

    I moved into a flat and my landlord asked me to stick to NPower. Gave me a gas and electricity card when when I was using the meter. Never managed to set up a direct debit as they thought that I was using the card. They did not even believe me and send an enginerr to check my meters. But nothing was done. Fine, they did not want to charge me despite more than 30 times on the phone paying ridicilous call rates. Oh yeah they do have ve ...

  • Guest 20th Aug 2009

    Reviewer rating: 1 stars


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    Like all the suppliers they wow you with how competitive they are at the start then once they have you reeled in that is it. I have had accounts with all of the leading suppliers and Npower is definately the worst. They send threatening letters even when you have paid your bills (their system apprantley takes up to 18 working days for online banking to clear?), their customer service department are rude and unhelpful and they are expesnive. So if you are thinking about changing to them - DON'T - ...

  • Guest 15th Aug 2009

    Reviewer rating: 1 stars


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    If it were an option, I would have given NO stars to npower.

    I switched to npower a year ago to cap my energy prices. They set my direct debit payments at £26 per month based on previous history with British Gas and Southern Electric. This July, I received a bill informing me that my new D.Debit would be £116.00 per month. This did not reflect a massive increase in prices - but allegedly the amount required to pay off the debt incurred.

    I e-mailed their Customer Service asking the ...

  • Guest 11th Aug 2009

    Reviewer rating: 1 stars


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    good points none

    bad points too much to write them all down
    but to start with well over priced customer service i dont think they heard of and i had a prepayment card which i ended 6 month ago then i get a letter from npower saying i owe 64 pounds and further action will be taken can any one explain how you can owe money with a prepayment card i had no debt on the machine before i changed supplier and no minimum contract

  • Guest 12th Jul 2009

    Reviewer rating: 4 stars


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    I am really pleased with the service and support from NPower since switching recently. The staff at the support centre were very knowledgable and dealt with issues with ease. My previous supplier couldn't give me a reliable answer - one member of staff would say one thing and then not take action as did several more - previous supplier support was hopeless and n-power is refreshing.

  • Guest 11th Jul 2009

    Reviewer rating: 1 stars


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    recived my npower bill i had 89.32 credit, when i asked for it back i was told it was a error, on my bill two months ahead had been added npower were not helpful at all

  • Guest 7th Jul 2009

    Reviewer rating: 0 stars


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    NPower are the worst supplier I have ever used. After paying a bill in full , I sent the reading two weeks later and they sent me a letter telling me that they had power to enter my property and remove any valuable in order to make up for the difference in value of the bill. I have never seen anything like these! They are absolutely awful. Never use Npower!!!!

  • Guest 11th Jun 2009

    Reviewer rating: 1 stars


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    I have been with N Power since 2003 and was on dd for my gas and electric and paid £87.00 per month - we received a bill at the end of the winter 2009 and we owed them £209.00 and there was another dd that was not registered on my acc so the balance would have been £209.00 - the £87 - and o my horror they wanted to increase my dd to £147.00 per month ! I called them and explained would pay the full balance off the acc , however would they keep my dd at £ ...

  • rareflower Rank: Lance Corporal 4th Jun 2009

    Reviewer rating: 0 stars


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    I have made the biggest mistake in joining npower last year.My bill shave gone up 3 fold and they keep sending threast as a way of snding me my bills.I had to carry out my own meter reading as their were estimates.I then received 3 new bills in a matter of days all varying amounts.I want to leave and have contacted my old suppliers.I wrote to npower telling them I will pay them off a certian amount each month and I am leaving them.They have threatened to block my move back to my old suppliers as ...

  • Guest 4th Jun 2009

    Reviewer rating: 5 stars


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    NPower is a good company and service

  • KrishRC 21st May 2009

    Reviewer rating: 0 stars


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    I am not an NPower Customer, but I recieved a notice from them saying they supplied me the electricity between 2003 & 2007. During this period a) only live few months at that property, and b) The supplier was British GAS. The new notice I received from Npower claims £1400.00 . I am now seeking British Gas' assistance in combating this NutPower(NPower).
    Will keep you all posted.

  • Hstroud1 6th Apr 2009

    Reviewer rating: 0 stars


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    Npower are apalling - I had an account with them and moved house - they told me I wouldn't receive a bill for a month and would write to me to confirm the amount - however before doing this they took over £104.00 from my account with no notice what so ever. Costing me bank charges. They now claim they wrote to me, but they didn't and I even have documentary evidence of this becuase they wrote to my old address stating they didn't have a forwarding address for me- so I find it hard to unde ...

  • morriscut 3rd Mar 2009

    Reviewer rating: 0 stars


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    It was for me the worst supplier I ever had. Far too many problems to be told here in just few minutes........I found them to have very poor customer care, it was very upsetting for me to deal with them. I found their advertising misleading and too many letters often in contradiction at your door......Just to tell you only one - Once I received a final reminder without previously receiving any Bill at all, the reminder was also not correct because asked me to pay much much more than the actua ...

  • ashinscotland 17th Feb 2009

    Reviewer rating: 0 stars


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    Got to be the worst electricity supplier I have ever had the displeasure of dealing with. Customer service is terrible and their prices are sky high! They were constantly getting my bills wrong (too high) even after I was giving them regular meter readings and would take a long battle on the telephone numerous times to try and get it fixed. When I tried to change to another supplier they made it as difficult as possible for me by refusing to allow the transfer stating unpaid bill yet there wa ...

  • iisne 2nd Dec 2008

    Reviewer rating: 4.5 stars


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    nPower is one of the few service providers that have impressed me with their customer service, and the only review I've ever actually got off my bum and written! Excellent customer service. Answer calls quickly and always incredibly friendly.Offer annual £80 discount on dual fuel