NPower Reviews
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Media Gallery for NPower
Latest Reviews
★☆☆☆☆
“WORST COMPANY EVER”
Written on: 21/05/2013
WORST COMPANY I HAD EVER DEAL WITH.WHEN MOVED TO A NEW PROPERTY DIDNT GET ANY LETTER FOR 6 MONTHS.WHEN I GET FIRST BILL IT WAS 489.00.AFTER IT HAVE BEEN CANCELLED FOR NOW REASON AND I GET ANOTHER ONE FOR 1899.00.END UP WITH A DEBT 2345.00 DESPITE I BEEN PAYING 160.00 EACH MONTH FOR A STUDIO FLAT!!! IT IS UNBELIEVABLE! AVOID THIS COMPANY ANY COST!!! (read more)
★☆☆☆☆
“Don't use Npower”
Written on: 20/05/2013 by swainy
Do I really have to give them a star? I transferred to Npower 6 months ago and it's been a catalogue of errors, it's still not sorted out. They transferred my electric, my gas is STILL with Ovo. They haven't set up my direct debit. They've put me on the wrong tariff. I transfer power companies on a regular basis but I will NEVER use Npower again. I ring them every couple of weeks for an update on my complaint but all they tell me is there is a technical problem and they can't transfer my... (read more)
★☆☆☆☆
“Terrible service. Discussed! ”
Written on: 19/05/2013
Customer service very poor. I pay by direct debitbut they seem unable to set it up properly. The electricity was set up but they were going to reduce my payments to £36.00 / month and the gas was not set at all even though I gave them readings over the phone. Rang them in March to complain and give new readings, was told that it was set up and would be passed onto the "back office". Rang again today,it is still not set up and now we owe over £500 for gas.Given new readings and asked for a... (read more)
★☆☆☆☆
“useless money grabbers”
Written on: 18/05/2013
When I switched to Npower last year they only switched one utility at first then the other one 2 months later, they then did not take any direct debit payments for a further 3 months causing me to be in debt to the tune of £345 as of August 2012. Now in May 2013 they have decided to put up my direct debit payment from £122 per month to £250 per month as I am currently in debt to them of £350, big surprise!!! they said it was my fault and tried to blame me for increased usage, which is... (read more)
★☆☆☆☆
“Don't deserve a star at all !!”
Written on: 17/05/2013
Great Service while you are with them, as soon as you want your account reviewed to see if they can offer you a better tariff, NOT INTERESTED. Then try leaving.... I have made constant phone calls to ask for a final bill even though we have been confirmed not in arrears, 3 months later no final bill received, they ask you to keep your account open for the refund due, instead they take further money out of your account not even on the agreed direct debit date. Contact them, and the answer... (read more)
★★★★★
“Helpful, Considerate, Efficient!”
Written on: 14/05/2013
I have been very impressed by Npower, which is something I never would imagined I would say about a utility company! I got landed with a very expensive bill which I knew was coming, as we had a new supply set up when we built our house but had only paid on an estimated figure. When I informed Npower of the reading, I knew it would be expensive and it was but they were so helpful, telling me that I could pay the amount owing spread out over 3 years with no interest, also they based this on... (read more)
★☆☆☆☆
“Winner of the award for the most incompetent energy...”
Written on: 14/05/2013
they get a one star purely for the fact that they have provided me with electricity - beyond that they are completely and utterly useless. I asked them to investigate in February 2013 when they doubled my bill overnight. I found a cheaper tariff and asked to move to it. They informed me that they would reduce my future direct debits by 25% then failed to do it. I am still waiting for a satisfactory explanation as to how my bill could double (without any change in usage). Trying to get... (read more)
★☆☆☆☆
“NOT EVEN WORTH A STAR!”
Written on: 13/05/2013 by pami (2 reviews written)
I have been with them not for long. After joining npower what do you get?! Very very poor customer services in which customers are treated with disrespect and even threaten by saying they will "take action"! They deny their mistakes and blame customers! Honestly speaking I recommend you do NOT join them as it is a waste of time. Not even worth a star! (read more)
★☆☆☆☆
“scum?”
Written on: 13/05/2013 by sherrgar (1 review written)
They will taunt& harangue you with letters. Letters that contradict and are full of 'estimates'. They will threaten legal action based on estimates. YES thats how ignorant and offensive they are. They will take large chunks of your bank account money and it is hard to get it returned.- Sure, they say sorry.. but wouldn't you rather just have your £400 back? It might even get to the point where each unwarrented letter brings forth violent and distressing thoughts. Sure they'll write... (read more)
★☆☆☆☆
“really annoyed charged large bill when trying to leave”
Written on: 12/05/2013
having been with n power never really had much of a problem apart from me paying a little more a month that other supplier well that was untill i left them now been hit with a crazy bill which it seems all my payments have went to gas and not electricity. Girl on phone very unhelpfull as i explained the payments have been split by them and not myself so now changing to a cheaper energy supplier has cost be a lot more in the long run. i think they do this on purpose so when people try and... (read more)
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Showing 1 - 10 of 267 Reviews
★☆☆☆☆
“Appalling”
Written on: 10/05/2013 by Charlie8767 (1 review written)
I feel they have total contempt for their Customer Base. Having been a loyal customer for several years they have treat me so bad I had to go to the Ombudsman to resolve the issue. They even messed them around and have breached their letter by not complying (hope this is seen by Offgen). Having complained several times they just don't get back to you; they promise the world but then do nothing (and this is at Manager level!). They are now refusing to talk to me which again is unacceptable... (read more)
Mahgnibynot's Response to Charlie8767's Review
Written on: 17/05/2013
Not just you as I have been getting the same treatment from them which has dragged on for 5 months and still not resolved. Hours on the phone to them and their excuses and promises have got me nowhere nearer receiving my refund. At one point when trying to sort my account generated a £18k+ bill for 22 days usage. On 4th May I was told the error was rectified and my refund would be in my account within 3-5 working days. Guess what... im still waiting!! Have now contacted the Ombudsman who I hope will take suitable action against this company.
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★☆☆☆☆
“Never use NPower”
Written on: 10/05/2013 by DisgruntledWithNPower
After 1 year (yes that's right) and over 10 hours of telephone conversations, NPower have finally issued me with a "final bill"! In April 2012 I elected to switch my provider from NPower to Sainsburys Energy. It has taken until now (May 2013) for NPower to agree to issuing a final bill. I had always paid my bills on time by direct debit, always provided up to date meter readings both during my time with them and at the end of that time yet they have shown the most appalling customer service... (read more)
★☆☆☆☆
“Just awful....avoid like the plague”
Written on: 10/05/2013 by CamdenBanana
I inherited npower by moving into a new house and not having the time to look elsewhere. I have never had one accurate bill, mainly because they send the meter reader round between 9-5 when everybody is out at work!! When i pointed this out to the customer service people, they said that they employed a third party contractor to do this and had no control over it - brilliant, buck passed, well done. The first occasion I rang with meter readings, but they then "forgot.." to send out a new... (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 07/05/2013
This company is absolutely terrible, it needs a complete shake up and a review of all customer service processes, they seem to be completely incompetent at setting up a direct debit, we have constantly been left in huge shortfalls so even if we wanted to leave the company we couldnt as we would have to pay the oustanding balance, after being reassured on several times that everything is ok, the next time a payment comes out, it is always wrong, leaving us overdrawn and having to contact... (read more)
★☆☆☆☆
“And now they cheat on Tax”
Written on: 06/05/2013
Took them 2 months to complete my switch in Oct 2012. It took them a month to respond to my application. I should have read the ominous signs of a poor company and stopped the switch. Now, 7 months later and despite numerous e-mails, complaints and phone calls, they are still incapable of setting up a direct debit. I am completely happy to pay a penalty and leave this company. Sign to them at your peril. (read more)
★☆☆☆☆
“AVOID AT ALL COSTS!!!!!!!! ”
Written on: 01/05/2013 by Carolynthomas247777
Since joining npower in September 12, we have left meter readings in good faith on the cards left by their meter read agents, only they didn't bother to come back for them. This has resulted in us getting slammed with a huge shortfall bill and they attempted to increase our DD from £111.00 per month to a collosal £253.00 per month - more than double!! I paid the shortfall bill just yesterday and the idiot who took the payment messed it up. Now I am down £325.00 but npower have no idea... (read more)
★☆☆☆☆
“Seem unable to issue an accurate bill”
Written on: 30/04/2013 by jongcombe (3 reviews written)
I've had no end of problems with Npower, mainly involving billing. The billing system just doesn't seem to work properly and the latest bill they have issued me doesn't even add up. The numbers seems to have been generated at random. The last two bills I've had to ring up and have calculated manually because they are just plain wrong. They then calculate your bill over 13 months but based on 9 monthly payments (or at least, they do for me), hence they always try to put the direct debit up.... (read more)
★☆☆☆☆
“What is so difficult?”
Written on: 27/04/2013
Why is it so challenging to run a consumer energy firm? I really dont know what it is that npower does as they seem to give little to no consideration to their customers. The main issues have been in contacting npower in regards to anything! 1. moved into new flat, existing resident had given incorrect final reading, tried to correct took 3 months and 6 bills for incredible amounts, including the allegation that one month I had used 99,998 Kw of energy in a month - ITS A TWO BED FLAT NOT... (read more)
Jongcombe's Comment
Written on: 30/04/2013
That 99,998 unit thing is a common problem I think, it's happened to me as well. Seems the system thinks if a lower reading has been given, the meter has "clocked", I.E. gone round to 99999 and back again. So if they estimate a reading then you give an actual reading which happens to be lower, it seems to trigger the problem.
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★☆☆☆☆
“Avoid!”
Written on: 26/04/2013 by arcrom (1 review written)
To be fair, when things are going well, these people are ok and not badly priced in today's market. HOWEVER, when things go wrong, you have to deal with the customer service people,and that's where the problems start. Customer service is vitually non existent. Their way of dealing with an enquiry is to ignore it, and if you make a complaint that they've ignored it... well, they ignore that as well. An abysmal performance in line with their customer satisfaction rating on the Which survey - (read more)
★☆☆☆☆
“sounds like everyone else!”
Written on: 26/04/2013
was paying 80 a month for a year was told this was the avarage for my house then sent a bill for 400 in credit at the end of the first year now i have a bill for 965 pounds and 230 pounds amonth dd after 2 years and was told they made an error.computers are always down or slow.staff are not trained very well.would not use this company by choice.but they are all like this (read more)
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Showing 11 - 20 of 267 Reviews
★☆☆☆☆
“DON'T SWITCH TO NPOWER!”
Written on: 21/04/2013
Truly awful customer service when switching from another supplier. Regret the decision now, but unable to cancel as the switch has already gone through according to my current supplier. DON'T DO IT!!!! (read more)
★☆☆☆☆
“increase in direct dedit by 85%”
Written on: 20/04/2013 by wolfee101 (1 review written)
im an on-line customer....i switched my account to ebico i queried the increase in d debit, they replied via email that my d debits would remain the same old amount, next bank statement they`d taken the new d debit 85% increase from my account. even though i was already £100 in credit and was leaving them within 2 weeks! they cannot be trusted and as such , should not be able to take direct debits from any accounts. (read more)
★☆☆☆☆
“Terrible customer services and completely incompetent”
Written on: 20/04/2013 by BB1975 (1 review written)
If there had been the option to give Npower 0 stars this would have been my choice! Unfortunately, I happened to move to a property supplied by Npower, they would never have been my choice due to their terrible reputation. This reputation is well and truly deserved! My case is too complicated to go in to detail but they are currently preventing me moving suppliers through their own error. They don't return calls when they promise to, they can't even change the account name from the occupier... (read more)
★★☆☆☆
“The trick is hidden in the numbers”
Written on: 16/04/2013 by BelindaBM
We pay gas and electricity by direct debit and the amount is reviewed every 6 months based on usage. Newest statement they increased our monthly bill by £60 pound. If you read the tables of numbers, what they did was calculated your likely costs over next 13 months, then make you pay this over 10 months, of course the monthly bill will be high! I think they do this on purpose so they hang on to your money and return to you at a much later date or hold it in the account and not return it... (read more)
★☆☆☆☆
“paying for somthing i didnt spend????”
Written on: 16/04/2013
thks a lot n power, a house of 4 people, with only one cooking and not even every day and you charge me £90 for gas?? how do you come up with these numbers? am I paying for someone else's bills or for YOURS? that's hw you make your milions by robbing people who work and mak e a decent living??? (read more)
★☆☆☆☆
“Dreadful, frustrating, avoid this company”
Written on: 15/04/2013 by Suzemack
Switched to npower last October. I sincerely wish I'd stuck with Scottish Power. My problems with Npower are too long-winded to write on a review but what I'd like the public to know is that Npower Customer Service is non-existent. Their staff are lovely to speak to on the phone (if you can get through), but seem to be completely powerless to sort out any problems. I spoke to numerous members of staff about my problem and it's still not resolved, five months down the line. Also their... (read more)
Silasagostinho's Response to Suzemack's Review
Written on: 19/04/2013
I couldn't agree more, same here. Officially switched supplier Oct 2012, contract came through in Jan13 and now April still have Gas being supplied by British Gas.
My advise is: at the first sight of problem make a Complaint and obtain a "URN", don't accept an Expression of Dissatisfaction as this one does not count as complain and means they don't have to answer. A complain has to be "resolved" in 8 weeks.
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★☆☆☆☆
“Worst customer service experience ever!!”
Written on: 12/04/2013
Absolutely appalling customer service, i have now logged two complaints with Npower one of which was extremely urgent and was sent 10 days ago and although i received a generic acknowledgement to both complaints i have not received a verbal or written response from anyone and my issue is still unressolved. I was also informed that my complaints have not been logged on their systems as complaints so they are clearly misrepresenting their level of complaints by doing this to customers!!! I... (read more)
★☆☆☆☆
“Worst customer service”
Written on: 10/04/2013
I have had a problem with my gas supply I have been on hold to n power for 1 hour and 15 mins and I am still on hold its ridiculous (read more)
★☆☆☆☆
“npower - absolute rip off”
Written on: 08/04/2013 by fuzzy7 (1 review written)
I've received a letter from them today (8.4.2013)and I'm absolutely fuming. 'We've been checking our records and have discovered an error on the last bill or statement we sent you you. We did not apply our November 2012 price increase so you have been undercharged for the energy you've used. We've now corrected your account and will send you a new bill or statement shortly.' Is that MY fault? I think NOT. There isn't even a hint in this letter of how much they intend to increase the cost... (read more)
★☆☆☆☆
“New simple tariff minimum charge is a rip off.”
Written on: 08/04/2013 by nnbs
The new rates coming in May, the "simple tariff" they call it, will see my gas cost more then double. I only use £3-£6 a month depending on season and now the minimum will be £13.5 a month. Who thought of that stupid idea. I'm leaving them. (read more)
Jongcombe's Response to nnbs's Review
Written on: 30/04/2013
They claimed to me that Ofgem have forced them to introduce a standing charge. This is not so. I have written confirmation from Ofgem that they do not require energy suppliers to introduct a standing charge.
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Showing 21 - 30 of 267 Reviews
★☆☆☆☆
“Worst supplier ever - they steal you money”
Written on: 07/04/2013 by LindaCo24 (1 review written)
After I moved to my new apartment, they never sent me any bill for the first 5 months until I got a letter stating I owe them 400 pounds for only the first 3 months! How is this possible considering that I did not even give them any meter reading and they only charged me based on their "estimated prices"? Do you know any other electricity supplier that will make 400 pounds as an estimated price for 3 months? I am a single occupier, I am only home at night so my use of electricity is... (read more)
★☆☆☆☆
“Simply the worst”
Written on: 07/04/2013
Endless problems with the account since day one. Customer service non existent, stated it would take up to a month to sort out the problem they had created and if I wanted to speak to a manager to complain they'd call me back some time over the following 2 weeks!! I run my own business and if I treated customers like they do I'd be bankrupt very quickly. Take heed my friends, switch to this company at your peril. (read more)
★★★★☆
“Happy With New Quote!”
Written on: 05/04/2013 by Serdy (1 review written)
I have been with Npower for a year,and went one of their fixed tarriffs...a duel energy tarriff. It did start at 70 pound a month, but gradually crept to 95 a month. My tarriff runs out on the 8th of April,so i have been looking around on comparison sites. To cut a long story short, all the ones i did see didn't offer me any difference to Npower. I think the end of the day,they are all the same. I found customer service to be very helpful, and have joined them once again, for another year at... (read more)
★☆☆☆☆
“dodgy bill”
Written on: 03/04/2013
gave meter reading from previous address (prepayment) & given refund. then received bill for £5.32 for electricity & 'refund' of £5.59 for gas on same day. then received £25.32 bill for electricity. called npower & asked for call back. no call back. called again after threatening letter. told account would be put on hold. it wasn't. received another threatening letter so called again. on hold for over 1 hour. simply the worst of the worst !!!!!! (read more)
★☆☆☆☆
“Awful migration from eON to nPower losing a load of...”
Written on: 30/03/2013
I applied to switch my dual-fuel (Electric and Gas) from eON to NPower early December 2012, after many chases with no correspondance I finally had a welcome letter in March 2013 from nPower, but noticed it was for electric only!! After many more chases I was told they had computer system problems after a change to a new system and the gas was "stuck". They quoted another 40 days to get the gas online!! (still on-going today). That would make it over 4 months to get me switched! In the... (read more)
★☆☆☆☆
“rip off new standing charge ”
Written on: 30/03/2013
i'm is costing me more just for daily charge an i pay a month now how this right (read more)
★☆☆☆☆
“Robbers”
Written on: 27/03/2013 by Soosin1
I left this company on 4th January 2013 and still await refund of £101.24 credit which sits on my account. I have used the online complaints form twice and requested a refund and had no reply. Then I tried to phone them and found the complaints line had a minimum of 45 minutes wait time. I am not entirely sure how to make contact with them and how to evidence that I have tried via the website as there is no option to have your complaint copied to your email. I say stay well clear of... (read more)
★☆☆☆☆
“Bad customer service”
Written on: 26/03/2013
I rang to inform them my dad had died and needed the account changing into my 82 year old's mum's name. They said they needed a letter with her details and a copy of the death certificate which we sent. Two months later a bill was received in my dad's name (no other correspondence received) so when we telephoned they said they had sent an email to my dad - I checked his emails and they had indeed sent him one in response to our letter a month after he had died asking him to phone their... (read more)
★☆☆☆☆
“Not refunding credit of over £480 after change of...”
Written on: 25/03/2013
I changed supplier in December 2012 from Npower to Eon. I provided both parties with my electricty and gas readings. In January having heard nothing I rang Npower who said it would take 40 days for a refund. After this I sent an email complaint which on the website says will be responded to in the next 24hours. Several days later I was contacted and told that they had not received the electricity reading from Eon. I was told this would be sorted shortly once Eon had passed on the... (read more)
Mahgnibynot's Comment
Written on: 26/03/2013
Your not alone as I am going through the same treatment with them getting a refund after leaving N Power. Emails, online complaints forms go unanswered, hours on the phone to them, promises of it being resolved never happen. Used the Ombudsman website to highlight my problem at the weekend. Decided to phone N Power one more time today and now told the delay is over a discrepancy on the final electric meter reading (Which they took!) so its now been handed to their `Specialist billing team` and to allow allow up to another 30 days. According to N Power the Ombudsman is already aware of the problem `due to a glitch in billing` and is satisfied they are doing all they can by introducing their `specialist billing team`.
Guess it would be different if we owed them money instead of the other way round!
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★☆☆☆☆
“Terrible Company”
Written on: 25/03/2013 by jem1984
Been with n power for around a year and a half I have 2 metres one for day and one for night N power advisor's was asking for readings the wrong way round also 2 n power metre readers did the same Also one of my metres stopped working no one noticed the readings wasnt changing until I did took them 2 months to sort this and was told this would leave me in credit apparently I have used £1800 in electric in a year hmmm I live in a 1 bedroom house total Bull and now having to pay the... (read more)
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Showing 31 - 40 of 267 Reviews
★☆☆☆☆
“worst company i have ever dealt with”
Written on: 25/03/2013 by dburrill
Npower has got to be 1 if the worst companies in the country. would not recommend any 1 to go with them. trying to get away from them is not easy. if you need to phone them make sure you have a couple of hours to spare. no doubt they are busy trying to deal with complaints from thier victims (read more)
★☆☆☆☆
“do not bother”
Written on: 25/03/2013
not a bad company till you have a problem and believe me you will have a problem! they dont give a toss! (read more)
★☆☆☆☆
“Hopeless. Steer clear at all costs.”
Written on: 22/03/2013 by martinamoss2
I was sent a court summons without actually having been sent the bill to which it apparently related (either electronically or via post). I spent literally hours on the phone talking to various people that seemed to have no idea what they were doing. I only received a grudging apology on the phone at the end of the fiasco for which a computer eror was eventiually blamed. I switched supplier before Christmas and despite having been sent final gas and electricity bills from Npower I now... (read more)
★☆☆☆☆
“Worst Service, Greedy, robotic, torturous and inhumane.”
Written on: 21/03/2013
I knew NPower were terrible when watching a documentary in my teens a few years ago. I have rented property for over 5 years and am quite familiar with how much we should be paying, when I saw a letter saying "sorry you're leaving FINAL BILL" from NPower in my new rental I was overjoyed. Only to get a bill for £180 for 2 months of gas use!. Called and waited for hours to speak to rude and hostile staf. Eventually someone advised us not to pay it as its extrordinarily high especially since... (read more)
★☆☆☆☆
“wrong info given when called throgh citizen advice bureau”
Written on: 21/03/2013 by sorv
I was charged £1212 for 6 mths for 2 bed flat . I went to citizen advice bureau for help, on our first call we were told our meter was changed in jun 12 that has caused this big amount when meter was changed in 2010. Called again we were given different rates then what we were actually charged with. Third call from bureau she told us that we were withthem for 411 days and charged 2.99 a day which citizen advice bureau thought is fair enough but actuallywe were with n power for 6 months... (read more)
★☆☆☆☆
“dont waste your breath”
Written on: 19/03/2013
When i switched supplier in november i received a letter from npower telling me that they would send a final bill but nothing arrived. I contacted them in january but tne computer system was down as a recorded message told me and the call was automatically terminated .the following week 700.00 was taken ouf of my bank account which left me overdrawn and i incurred bank charges. I contacted npower and was on the phone for 50 minutes before i could get them to agree to credit my bank account,... (read more)
★☆☆☆☆
“Disgrace”
Written on: 19/03/2013 by BacktoSSE
Only been with them since December. Constant e-mails to set up the direct debit and use it have either failed or been ignored. I'm going back to SSE as Npower have negated the fixed price contract. I have a vision of Npower working from a candlelit shed at the bottom of a garden. (read more)
★☆☆☆☆
“This company is a disgrace. I have used a minimum of...”
Written on: 14/03/2013
This company is a disgrace. I have used a minimum of gas , and yet have been charged hundreds of pounds standing charges, for nothing. They do not tell you there are better tariffs available. When I complained they said I should have looked on the internet for better deals. So there must be thousands of others , especially older customers, who are being ripped off through their standing charge, and don't even realise it. Avoid NPower like the plague! (read more)
★☆☆☆☆
“Slow final settlement if you switch away”
Written on: 13/03/2013
Having been with nPower for ten years I decided to switch away when they increased their prices in late 2012. Got a letter saying final bill would be sent within 30 days of switching on 15th November. Phoned them on the 7th January to say I had no final bill and now well over 30 days. Phoned today (23rd January) to be told it could be another 40 days from the 7th Jan. That would be nearly 3 months from switch !! Suspect they owe us money that they want to hold on to. Would give NO... (read more)
★☆☆☆☆
“Do Not Use this company ”
Written on: 13/03/2013
We left N Power just before Christmas to go to another company due to poor service, We gave our new company the meter readings and also passed them onto N power. N power then informed us that we were owed £250 and that they would deal with this within 10 days. 10 days came and went but no cheque. So we phoned them up and they told us that our complaint had been loged and it would be delt with within 14 days. We waited 20 days but no cheque, So we phoned them again, the young man on the... (read more)
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Showing 41 - 50 of 267 Reviews
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Mahgnibynot's Comment
Written on: 17/05/2013
Are we sure NPower didnt submit this review themselves??