British Gas Electricity Reviews

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Media Gallery for British Gas Electricity

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Latest Reviews

★★☆☆☆

“You have to be careful ”

Written on: 26/08/2014 by saffy90 (3 reviews written)

They tried to increase our direct debit from 150 to 450 a month. I called them to find out why and they gave me the standard... we read your meter and it was higher then previous estimates. Ok you cant argue with that, or can you? As we take both gas and elec from them, I asked them for the readings 12 months ago and then I read the meters today. I calculated given the pence per kwh for all the readings and worked out that we should pay about 130 a month, not 450 a month. They keep trotting… Read Full Review

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★☆☆☆☆

“Horrendous 1 hour customer hotline waiting time & £5 owed”

Written on: 17/08/2014 by Karmangel (3 reviews written)

I purchased dual fuel from British Gas. Honestly, with the competitive prices offered by other energy companies and the more active role government is playing in monitoring fuel prices, the main thing I look for now is customer service. Problem 1: When my prepayment meter also British Gas in a new property was changed to monthly meter there was an extra £5 left in the prepaid card which British Gas failed to reimburse despite making repeated promises. In the end as each call took so long… Read Full Review

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★☆☆☆☆

“How did they work that out?”

Written on: 08/05/2014

I lived in a STUDIO flat for 9 months, the last 3 months of my tenancy i had to pay for my bills. The 1st month Feb 2014, my bill was £90, and i thought that was high. Which made me re-think my energy usage: switching off all plugs, the hot water when not needed and not even putting on my electric heaters as i had in the past. My final bill is £561 for just 2 MONTHS, in a STUDIO property. How has my bill increased that much? That is £381 more than i had expected, which is MORE than 3… Read Full Review

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Manchester59's Comment

Written on: 30/08/2014

You will have a fight with BG and their legal team, they go over the same thing time and time again, the CEO is the biggest waste of space in British Economics. Go to somewhere like OVO, my monthly cost has dropped from £111 with BG to £47 with OVO

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★☆☆☆☆

“Crooks”

Written on: 28/02/2014 by Clarke306 (1 review written)

I switched electricity/ gas supplier some years ago. I received paper bill from British Gas which was £500-00+ in credit! the final bill from British Gas I received debited the £500+ leaving me with zero. Never did get it back… Read Full Review

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★☆☆☆☆

“some thing dodgy behind this company”

Written on: 17/08/2013

this is the worst customer service and most expensive company ever. I use to be with british gas on energy supplier, at first the first 12 months bill look ok and normal but still very expensive, after that 12 months the british gas send me a letter and saying there have been under estimate me and telling me to extra £7,000, this was crazy I phone them up, the british gas people keep on passing me to another department and another department and constanly talk to difference person to… Read Full Review

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★☆☆☆☆

“switching away from British gas!!”

Written on: 15/05/2013 by Zwestoby (1 review written)

I decided to leave British gas as price went up before Christmas November 2012 time and again in march 2013 ... I've had hardest time ever switching and they said my final gas bill was £203 but they need to refund me £60 from my electric bill as we had duel fuel ... I had explained that bothe were on same account and why can't they send me a giro of £143 instead of refunding me 60 and still me paying £203 saves time and easier for me to pay off.. I spoke to 3 customer service guys who all… Read Full Review

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★☆☆☆☆

“Incompetent customer services”

Written on: 03/04/2013

From Nov 12 to date (April 13) I have had to ring numerous times re my direct debit payments. Initially I just wanted a refund as I was overpaying on my gas bill ( I have duel fuel with them). Constantly had to keep ringing as never done and each person I spoke with said they have the notes but "for some reason" the job was not processed, but they will sort it "today". It was not sorted for 4 months by 6 different staff, so I cancelled my DD's and paid each month on line. I eventually reset up… Read Full Review

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★☆☆☆☆

“Painful”

Written on: 04/12/2012 by famous50 (1 review written)

It's not a difficult task. Supply electric, collect payment, one would think it would be ABC. After 6 months they still can't spell my name properly. Lie about readings they have taken and the prices are ridiculous. Good bye BG, hello EDF. Just as useless I'm sure but a least it's cheaper!… Read Full Review

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★☆☆☆☆

“Beware of BG ”

Written on: 03/09/2012 by Johnrow (1 review written)

After contacting BG because my monthly bills where excessive I was told that we where paying too much. I was offered £450 as a refund although Had to ring back on a week day to allow the computer to submit a refund. When I rang them back on the Monday, I was informed that it was a Mistake and that I actually owed them £148. Totally disappointed as they could only offer me £70 compensation If I stayed with them for 9 months! I am currently waiting for a reply after refusing the offer. … Read Full Review

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★☆☆☆☆

“British Gas will not refund account credit”

Written on: 04/05/2012 by Mctaf (3 reviews written)

I have been with British Gas for 3 years by Direct Debit. Last time I looked at my account I was £260 in credit. I asked for it back and have been given 4 different excuses as to why it's going to take longer than the stated 5 days, up to 25 days . In the end I had to switch to another supplier, I still haven't received my credit! Do not use British gas!… Read Full Review

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Guest's Response to Mctaf's Review

Written on: 14/05/2012

They make it so hard for customers to work out their bills, so that way they can charge them whatever they want. I have been trying to sort out my bill with them for the last two months and I'm getting nowhere with them.
I'm prepared to go to court and see if the judge can understand them better:-)

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Firebyrd's Response to Mctaf's Review

Written on: 15/06/2013

you should have stopped paying your direct debit and told them to take it from what they owe you. its your money so what could they do.

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★☆☆☆☆

“Incompetent and problematic”

Written on: 14/02/2012 by winchester1001 (4 reviews written)

Avoid British Gas at all costs! For a simple electricity contract I have had constant time consuming hassles from them. For example they have given highly over-estimated bills despite having taken readings which they then ignored, have failed to turn up for appointments for meter readings, and have been unapologetic and unconcerned where they have repeatedly failed to meet reasonable standards of service. I will never do business with British Gas or one of their associated companies again. Do… Read Full Review

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★☆☆☆☆

“poor service astronomical price avoid at all cost”

Written on: 21/01/2012 by terilou87 (13 reviews written)

i was having problems paying a large sum of money each month and very idiotically asked to be switched to pre pay meter. big mistake they switched my payment method by their computers so i physically could not make a payment and took two months putting a meter in resulting in a large outstanding debt. they then told me this will be taken off the meter £6 pw till all paid off -20 quid good will as it was their mistake, problem solved i imagined. wrong again i called up to see when the debt was… Read Full Review

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★☆☆☆☆

“AWFUL AWFUL AWFUL”

Written on: 20/06/2011 by wigangee (1 review written)

I am a business user and BG suckered me in to a contract,saying i would pay 10.5p per unit and no standing charge. 12 months later,they increased my rate to 14.5p per unit and said that they had rolled me into another contract as i hadn't replied to their end of contract notification letter!WHAT LETTER!!!!!! They said i had to wait 2 years to get out of it.I have still got 7 months left on my contract,and received a bill this morning,showing my quarterly bill has gone from approx £250 to… Read Full Review

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Guest's Response to wigangee's Review

Written on: 21/06/2011

being a business customer shouldnt you have checked the terms and conditions before signing?

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Rubytula's reply to Guest's Comment

Written on: 14/02/2013

te terms and conditions we signed for were drastcally changed after our 1st year and i am sure tha tepresen sitation of he legal asect of t ryng to make it legal for companies to tie you into a contract when one has run out, we should all be given a choice when a contract has ended.

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Rubytula's Response to wigangee's Review

Written on: 14/02/2013

i am also a bg ustomer of this company my monthly bit gone rom 450 a month to 650 a month we only run a small newsagents and these bills are cripliling we were never sent an end of contract notification but ae being given no choice but to have to with stand the hefty costs because we dont have a choice

WARNING DO NOT BECOME A BRITISH GAS BUSINESS CUSTOMER

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★☆☆☆☆

“my deal came to end at eon and british gas caught me...”

Written on: 06/04/2011

my deal came to end at eon and british gas caught me in january 2011 ,they did not send out contract or prices ,so in mid feb i e-mailed them to put transfer on hold ,british gas ignored this .So at the beginging of march i complained and was told tough transfer has taken place ,and it will take us 6 weeks to sort out. Avoid like the plague worst customer service ever… Read Full Review

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Guest's Comment

Written on: 21/06/2011

the change of supply process cant be put "on hold" once registration has started. maybe you should be aware of what your existing contract says before agreeing a new one... not their fault but yours if you didnt remember the cooling off period which would have been explained to you

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★☆☆☆☆

“as a business user beware if you do not renew your...”

Written on: 15/03/2011

as a business user beware if you do not renew your contract they roll it over and charge you 50 percent above there normal rates and there atitude stinks and they tie u in for 12 months more they are as bad as the worst loan sharks if loan sharks did this they would be stopped i would like to approach a member of parliament about this it is abuse of power have u had this problem? www.dappaboutique.com please contact paul… Read Full Review

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★☆☆☆☆

“Never, never, never use BG. Look at their adverts, all...”

Written on: 14/03/2011 by jo35 (1 review written)

Never, never, never use BG. Look at their adverts, all smiley, cartoon simple, happy world... wait, and it won't be if you have a problem, you will have problems. The worst company I have ever had to deal with. Don't be taken in, an absolute pit of vipers… Read Full Review

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★☆☆☆☆

“Dont change over- they are the worst company ever-...”

Written on: 06/03/2011

Dont change over- they are the worst company ever- total rip offs!!!… Read Full Review

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Guest's Comment

Written on: 22/06/2011

a very deep and interesting issue you must have had. Where are the details?! never underestimate the stupidity of some people...

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★☆☆☆☆

“I moved away from British Gas after just some months,...”

Written on: 28/02/2011

I moved away from British Gas after just some months, I just had enough!! Bills are difficult to read, lots of small tricky print. You pay something like 15 pounds electricity and on top of it almost double this money as a charge, about £ 27, why should I??
After 2 weeks late paying the bill, another £ 40 added on top for being late. People at customer services are really arrogant, the feeling is that they are right in any case, in any way, and they just don't care of you. They are just after… Read Full Review

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★☆☆☆☆

“British Gas - worst company in the world. I have...”

Written on: 24/02/2011

British Gas - worst company in the world. I have received estimated bills for the last 2 years, beliving them initially I paid it like a fool. (I had only just moved from home - never had to deal with this before). The statements came saying I owed them money. They pestered me for a year and a half with red letters threatening to take me to court and cut me off and phone calls, then when transco came to check my meter he said they had been charging me for someone elses meter. My account was… Read Full Review

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★☆☆☆☆

“just recieved my quaterly gas bill a bit shocking at...”

Written on: 10/01/2011

just recieved my quaterly gas bill a bit shocking at 33o pounds so i decided to take a look at it bearing in mind that british gas has just put up there prices the bill was split up into 4 months sep oct nov and dec <20 days> the last meter reading which is outside on the side of the house was dec 31 2010 the previous one was sep 22 2010 37 days was the time for septembers estimated usage just 64 units although the 20 days in december my estimated usage was97 units no coincidence that prices hadRead Full Review

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