British Gas Reviews

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British Gas
1 stars
Average rating for this product is: 1 out of 5

From 2 ratings and 27 reviews

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Compare reviews of British Gas at Review Centre or search out the top Electricity providers available. Your experience can help yourself and others to make savings on their utility bills. Write a review and let us know your views on this provider. Alternatively, utilities are up for an electric discussion in the Utility Company Forums, especially after British Gas announced they are putting gas prices up by 35% and electricity prices by 9%! So voice your opinions and tackle those burning issues, whatever your looking for, find the best or help others find the best right here.

Average Ratings for British Gas

  • Value for Money0.8 stars
  • Reviewer Ratings0.7 stars
  • Overall Rating1 stars

27 Reviews For British Gas

  • Guest 26th Sep 2009

    Reviewer rating: 1 stars


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    I live in a small 1 bedroom flat which is heated by district heating. The only electic I use is for small electrical items. I do not have gas. British Gas thought I was running an industry when they posted me an online bill for September of this year for the grand sum of £901 25 for a quarter. I gave the September reading which was correct. The previous reading for June was read by a meter reader and he got the first digit of the meter wrong, he put a 6 instead of a 7. When I gave a reading in September it was put at over 10,000 klwatts of electic I had used. My proper bill was £39.50.

    An ammended bill was sent for £25 then another bill arrived for £39.50,then 3 privious bills.

    My first bill with British Gas in January this year was £188 - for 1 month. This was an estimate and the bill was only £24.

    British Gas have messed my account up since I joined in December 2008. Thay have apologised over the phone after I have phoned complaints, but I have had no written apology for all the mistakes they made. They are trying to keep me by sending out 2+4+1 vouchers for days out and said if I stay with them for 6 months, they will send me £150 off an holiday. A rubbish company who have to btibe customers to stay with them instead of getting rid of their incompetent staff and cleaning up their act. I am changing supplier as soon as possible. Good riddance British Gas.

  • KWoolley Rank: Corporal 21st Sep 2009

    Reviewer rating: 1 stars


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    Never ever sign up to British Gas for anything. I had a run in with them a while ago and am still fuming about it! The short version is that they replaced an electricity meter in my house for some reason (1 year after doing the same!) and failed to update their records - resulting in my bills only ever being estimates as the readings I and meter reading companies supplied wouldn't tally up with the expected readings. After a while I got fed up of this so I switched suppliers to Atlantic (who are ...

  • Guest 31st Jul 2009

    Reviewer rating: 1 stars


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    I must say that British Gas is the most expensive company ever.
    Compared to British gas, UW is much more better!
    Saving more money,
    getting Discount cLUB!!!!

    uTILITY IS THE BEST SAVING COMPANY ELEC, GAS, INTERNET BROADBAND EVER!!!! MUST HAVE A GO!!!

    we are not looking for quality becuase they are all the same.... but we are looking for saving money!!!!
    yeah!!!!
    go for it!!!
    Utility Warehouse!!!!

  • Guest 16th Jul 2009

    Reviewer rating: 1 stars


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    I must say that British Gas are the most incompetent bunch of people! They took a few eternities to change an electric meter (their property) when we reported it broken and then tried to estimate our bill. This was eventually resolved but they now maintain that we are using far more electricity we were with EDF. Their customer service is non existent! I would go to an energy watchdog but they appear completely spineless when dealing with complaints about shoddy, third rate service. The moral of ...

  • Guest 16th Apr 2009

    Reviewer rating: 0 stars


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    We've been paying for full homecare cover on the boiler since we moved in to our property in Decemeber 08. We got this as BG wrote to us saying that the previous owners were covered and did we want to continue. They finally came out for first visit last week and said the boiler is obsolete so can't cover it so were reducing our level of cover but if we wanted to cancel it would cost £80. I pointed out that they knew what boiler we had as they covered the last peopls so shouldn't have o ...

  • Johnthomas73 Rank: Corporal 2nd Nov 2008

    Reviewer rating: 0.5 stars


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    British Gas customer service really fell below what i would expect.
    Waiting for 30 minutes on hold and then disconnecting me?

  • smashie22 Rank: Corporal 27th Oct 2008

    Reviewer rating: 0 stars


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    I have been in dispute with british gas over there wrong billing. To date I have resolved nothing whatsoever, this is now 3 months on. Got a call from them tonight saying that they are unable to sort it out so could I get in touch with energy watch this way it will get resolved! Luckily I am able to make light of my situation and have a laugh about it, but would not recommend British Gas.

  • Guest 4th Oct 2008

    Reviewer rating: 0 stars


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    It seems that electricity is a very poor second cousin to gas!! There are no clear contact numbers on the website and I have spent over one and half hours trying to make contact with the correct department for repairs to the meter - which is their property. I still haven't made contact, and who knows how long it will take to get an engineer to call. I am going to go with a dedicated electricity company as soon as this problem is resolved.

  • steve25 1st Oct 2008

    Reviewer rating: 0 stars


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    We changed from MEB in 2000 to British Gas, and with MEB who we were with for years always in credit. We only changed because of a promise from a sales employee of British Gas, promising us a 33% discount off our MEB bill, which we told her that it was set at around forty pounds per month. We expected after the change an immediate saving, but we were certainly in for a big shock!

    Even before the ink was dry on the contract they turned around a said that the reading that had been taken by their ...

  • Keithstirton Rank: Lance Corporal 12th Sep 2008

    Reviewer rating: 0 stars


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    I went with British Gas for electricity, they mucked up my transfer and blamed the other company. It took British Gas six months to sort out my bill after constantly e-mailing them as I got fed up phoning them and being misinformed on more than one occasion when I called about why my account was not up to date. I eventually 'binned' them. A complete waste of my time and expense on phone calls

  • Guest 19th Aug 2008

    Reviewer rating: 0 stars


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    I would go as far as to say British Gas have provided me with the WORST customer service I have ever encountered. I simply cannot recommend them to anyone and hence my advice is not to go with British Gas.

  • Guest 5th Aug 2008

    Reviewer rating: 0.5 stars


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    From the recent news coverage British Gas appear to be a greedy company who do not seem to look after their customers. I also found they are more expensive than other companies which offer a better service than them. This latest price increase disgusts me - after the massive profits they made! My advice to others: Go with one of the cheaper companies that look after their customers better and offer better service. You will find a company offering better service on one of the energy watch sites ...

  • Guest 29th Mar 2008

    Reviewer rating: 1.5 stars


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    I am currently waiting to switch to Scottish Power where I have my gas since I was misinformed when moving to British Gas, I have also had a lot of problems with bills etc constantly sending estimates even though I have supplied meter readings.

  • bcsmith Rank: Lance Corporal 26th Mar 2008

    Reviewer rating: 0 stars


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    I would not bother with British Gas unless you want to waste lots of time like I had to, trying to contact them and monitoring your bills to check that you are still on a tariff that offers good value.

  • johnpaullucky7 Rank: Lieutenant 18th Feb 2008

    Reviewer rating: 0 stars


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    British Gas are a total nightmare the Electric is costing us ££10 a day which it was never like this before. Not only this when we switched over British Gas said when you get the key you will already have £20 on it already so we phoned up there terrible service only for a women to say sorry you only get that when you have been with us for a year so they did nothing. Oh customer service all they said was we will tell the person off for saying that to you so there was no money pu ...

  • shawzer321 Rank: Staff Sergeant 7th Feb 2008

    Reviewer rating: 1 stars


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    I was informed when moved electricity to themselves because my gas was already with them I would receive a £20-00 bonus for switching, upon receiving bill and the bonus not credited when called I was informed it would be added on my fourth quarterly bill, thus meaning waiting a year for my bonus, I was certainly not informed of this when signing up. I may move on from this Company due to their lack of information re the above.

  • mojo2006 24th Nov 2007

    Reviewer rating: 1.5 stars


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    I had a problem with British Gas when i first moved home, I felt my bill was too high yet no1 at British Gas was helpful

  • petercollings 22nd Oct 2007

    Reviewer rating: 0 stars


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    This is a long story which I will attempt to shorten. We received a surprise electricity bill for £1500 following having a meter change which we were horrified by. British Gas claimed that estimates were wrong despite me giving them meter readings. This was for a 12 month period. Living with my wife in a mid terrace with an empty house most of the day I was convinced this was wrong. In summary it took us months to fight this bill and get a simple and accurate breakdown of how my bill was c ...

  • bcsmith Rank: Lance Corporal 4th Oct 2007

    Reviewer rating: 0 stars


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    Administratively they have been appalling. If I costed my time and lost interest on the credit balance they have built up, they would be the dearest in the market. some of the problems I have had -
    Ignore e-mails
    Difficult to contact by phone
    Do not return calls when promised
    Let credit balance build up but ignore requests to refund it and refuse to pay interest or compensate

  • Jill Kingston Rank: Corporal 23rd Sep 2007

    Reviewer rating: 0.5 stars


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    I changed from a prepay to a regular meter several months after moving in. They tried to charge me for several months of electricity for the time I had the prepay meter. Luckily I had noted dates in my diary for the time I got the meter changed. The new consumer unit never got registered and every time I got a bill and tried to give them a correct reading, they couldn't take it because they said I needed two readings, not just one that showed on my new meter. I had two visits from British Ga ...