British Gas Reviews
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From 2 ratings and 27 reviews
7% of users recommend this product
Summary
Average Ratings for British Gas
- Value for Money
- Reviewer Ratings
- Overall Rating
27 Reviews For British Gas
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Guest 26th Sep 2009
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I live in a small 1 bedroom flat which is heated by district heating. The only electic I use is for small electrical items. I do not have gas. British Gas thought I was running an industry when they posted me an online bill for September of this year for the grand sum of £901 25 for a quarter. I gave the September reading which was correct. The previous reading for June was read by a meter reader and he got the first digit of the meter wrong, he put a 6 instead of a 7. When I gave a reading in September it was put at over 10,000 klwatts of electic I had used. My proper bill was £39.50.
An ammended bill was sent for £25 then another bill arrived for £39.50,then 3 privious bills.
My first bill with British Gas in January this year was £188 - for 1 month. This was an estimate and the bill was only £24.
British Gas have messed my account up since I joined in December 2008. Thay have apologised over the phone after I have phoned complaints, but I have had no written apology for all the mistakes they made. They are trying to keep me by sending out 2+4+1 vouchers for days out and said if I stay with them for 6 months, they will send me £150 off an holiday. A rubbish company who have to btibe customers to stay with them instead of getting rid of their incompetent staff and cleaning up their act. I am changing supplier as soon as possible. Good riddance British Gas.
- Read Guest's full review and ratings (259 words)
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KWoolley
21st Sep 2009
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Never ever sign up to British Gas for anything. I had a run in with them a while ago and am still fuming about it! The short version is that they replaced an electricity meter in my house for some reason (1 year after doing the same!) and failed to update their records - resulting in my bills only ever being estimates as the readings I and meter reading companies supplied wouldn't tally up with the expected readings. After a while I got fed up of this so I switched suppliers to Atlantic (who are ...- Read KWoolley's review (243 words)
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Guest 31st Jul 2009
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I must say that British Gas is the most expensive company ever.
Compared to British gas, UW is much more better!
Saving more money,
getting Discount cLUB!!!!
uTILITY IS THE BEST SAVING COMPANY ELEC, GAS, INTERNET BROADBAND EVER!!!! MUST HAVE A GO!!!
we are not looking for quality becuase they are all the same.... but we are looking for saving money!!!!
yeah!!!!
go for it!!!
Utility Warehouse!!!!- Read Guest's review (67 words)
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Guest 16th Jul 2009
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I must say that British Gas are the most incompetent bunch of people! They took a few eternities to change an electric meter (their property) when we reported it broken and then tried to estimate our bill. This was eventually resolved but they now maintain that we are using far more electricity we were with EDF. Their customer service is non existent! I would go to an energy watchdog but they appear completely spineless when dealing with complaints about shoddy, third rate service. The moral of ...- Read Guest's review (101 words)
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Guest 16th Apr 2009
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We've been paying for full homecare cover on the boiler since we moved in to our property in Decemeber 08. We got this as BG wrote to us saying that the previous owners were covered and did we want to continue. They finally came out for first visit last week and said the boiler is obsolete so can't cover it so were reducing our level of cover but if we wanted to cancel it would cost £80. I pointed out that they knew what boiler we had as they covered the last peopls so shouldn't have o ...- Read Guest's review (171 words)
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Johnthomas73
2nd Nov 2008
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British Gas customer service really fell below what i would expect.
Waiting for 30 minutes on hold and then disconnecting me?- Read Johnthomas73's review (25 words)
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smashie22
27th Oct 2008
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I have been in dispute with british gas over there wrong billing. To date I have resolved nothing whatsoever, this is now 3 months on. Got a call from them tonight saying that they are unable to sort it out so could I get in touch with energy watch this way it will get resolved! Luckily I am able to make light of my situation and have a laugh about it, but would not recommend British Gas.- Read smashie22's review (81 words and 1 comment)
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Guest 4th Oct 2008
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It seems that electricity is a very poor second cousin to gas!! There are no clear contact numbers on the website and I have spent over one and half hours trying to make contact with the correct department for repairs to the meter - which is their property. I still haven't made contact, and who knows how long it will take to get an engineer to call. I am going to go with a dedicated electricity company as soon as this problem is resolved.- Read Guest's review (98 words)
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steve25 1st Oct 2008
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We changed from MEB in 2000 to British Gas, and with MEB who we were with for years always in credit. We only changed because of a promise from a sales employee of British Gas, promising us a 33% discount off our MEB bill, which we told her that it was set at around forty pounds per month. We expected after the change an immediate saving, but we were certainly in for a big shock!
Even before the ink was dry on the contract they turned around a said that the reading that had been taken by their ...- Read steve25's review (360 words)
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Keithstirton
12th Sep 2008
On average, people found this review very helpful
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I went with British Gas for electricity, they mucked up my transfer and blamed the other company. It took British Gas six months to sort out my bill after constantly e-mailing them as I got fed up phoning them and being misinformed on more than one occasion when I called about why my account was not up to date. I eventually 'binned' them. A complete waste of my time and expense on phone calls- Read Keithstirton's review (82 words)
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Guest 19th Aug 2008
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I would go as far as to say British Gas have provided me with the WORST customer service I have ever encountered. I simply cannot recommend them to anyone and hence my advice is not to go with British Gas.- Read Guest's review (43 words)
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Guest 5th Aug 2008
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From the recent news coverage British Gas appear to be a greedy company who do not seem to look after their customers. I also found they are more expensive than other companies which offer a better service than them. This latest price increase disgusts me - after the massive profits they made! My advice to others: Go with one of the cheaper companies that look after their customers better and offer better service. You will find a company offering better service on one of the energy watch sites ...- Read Guest's review (135 words)
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Guest 29th Mar 2008
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I am currently waiting to switch to Scottish Power where I have my gas since I was misinformed when moving to British Gas, I have also had a lot of problems with bills etc constantly sending estimates even though I have supplied meter readings.- Read Guest's review (83 words)
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bcsmith
26th Mar 2008
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I would not bother with British Gas unless you want to waste lots of time like I had to, trying to contact them and monitoring your bills to check that you are still on a tariff that offers good value.- Read bcsmith's review (81 words)
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johnpaullucky7
18th Feb 2008
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British Gas are a total nightmare the Electric is costing us ££10 a day which it was never like this before. Not only this when we switched over British Gas said when you get the key you will already have £20 on it already so we phoned up there terrible service only for a women to say sorry you only get that when you have been with us for a year so they did nothing. Oh customer service all they said was we will tell the person off for saying that to you so there was no money pu ...- Read johnpaullucky7's review (147 words)
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shawzer321
7th Feb 2008
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I was informed when moved electricity to themselves because my gas was already with them I would receive a £20-00 bonus for switching, upon receiving bill and the bonus not credited when called I was informed it would be added on my fourth quarterly bill, thus meaning waiting a year for my bonus, I was certainly not informed of this when signing up. I may move on from this Company due to their lack of information re the above.- Read shawzer321's review (101 words)
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mojo2006 24th Nov 2007
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I had a problem with British Gas when i first moved home, I felt my bill was too high yet no1 at British Gas was helpful- Read mojo2006's review (48 words)
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petercollings 22nd Oct 2007
On average, people found this review very helpful
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This is a long story which I will attempt to shorten. We received a surprise electricity bill for £1500 following having a meter change which we were horrified by. British Gas claimed that estimates were wrong despite me giving them meter readings. This was for a 12 month period. Living with my wife in a mid terrace with an empty house most of the day I was convinced this was wrong. In summary it took us months to fight this bill and get a simple and accurate breakdown of how my bill was c ...- Read petercollings's review (278 words and 2 comments)
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bcsmith
4th Oct 2007
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Administratively they have been appalling. If I costed my time and lost interest on the credit balance they have built up, they would be the dearest in the market. some of the problems I have had -
Ignore e-mails
Difficult to contact by phone
Do not return calls when promised
Let credit balance build up but ignore requests to refund it and refuse to pay interest or compensate- Read bcsmith's review (81 words)
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Jill Kingston
23rd Sep 2007
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I changed from a prepay to a regular meter several months after moving in. They tried to charge me for several months of electricity for the time I had the prepay meter. Luckily I had noted dates in my diary for the time I got the meter changed. The new consumer unit never got registered and every time I got a bill and tried to give them a correct reading, they couldn't take it because they said I needed two readings, not just one that showed on my new meter. I had two visits from British Ga ...- Read Jill Kingston's review (135 words)
Web Links
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Energywatch
Energywatch represents the interests of gas and electricity consumers in Great Britain. Provides practical information for consumers and some policy document...
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Eon Energy | Cheap Gas and Electricity Quote and Signup| Manage Your
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The Energy Shop - for cheap gas prices and cheap electricity prices
Free, impartial service that lets you compare all UK gas suppliers, and all UK electricity suppliers to find the cheapest gas prices, the cheapest electricity prices and the cheapest dual fuel prices ...
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British Gas is the nation's favourite Cheap Gas and Electricity Supplier, Boiler Provider & Energy Efficiency Advisor. British Gas customer? Login Here. ... British Gas Sponsors British Swimming
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Cheap Gas and Electricity, Boilers - Login Here - British Gas
British Gas is the nation's favourite Cheap Gas and Electricity Supplier, Boiler Provider & Energy Efficiency Advisor. British Gas customer? Login Here. ... British Gas Sponsors British Swimming
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Centrica plc
Supplying gas and electricity to UK residential and business customers; ... Find out more about British Gas ... Storing natural gas for European energy producers, traders and suppliers
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