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| Value for Money | 2.1/10  |
|---|---|
| Reviewer Rating | 2/10 |
| Overall Rating | 2.3/10  |
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Full review by
Guest.
on 29th Mar 2008
User Rating : 3
Respect :
0
Good Points: Said I would receive 25 pounds cashback when joining.
Bad Points: I didn't receive my cashback with first bill, when queried was informed I would get the cashback after 1 year, can't remember this was not mentioned when I moved to British Gas.
General comments: I am currently waiting to switch to Scottish Power where I have my gas since I was misinformed when moving to British Gas, I have also had a lot of problems with bills etc constantly sending estimates even though I have supplied meter readings.
Guest.'s review and ratings | 83 words
Review by
bcsmith
on 26th Mar 2008
User Rating : 0
Respect :
0
I would not bother with British Gas unless you want to waste lots of time like I had to, trying to contact them and monitoring your bills to check that you are still on a tariff that offers good value.
bcsmith's full review | 81 words
Review by
johnpaullucky7
on 18th Feb 2008
User Rating : 0
Respect :
0
British Gas are a total nightmare the Electric is costing us ££10 a day which it was never like this before. Not only this when we switched over British Gas said when you get the key you will already have £20 on it already so we phoned up there terrible service only for a women to say sorry you only get that when you have been with us for a year so they did nothing. Oh customer service all they said was we will tell the person off for saying that to you so there was no money pu ...
johnpaullucky7's full review | 147 words
Review by
shawzer321
on 7th Feb 2008
User Rating : 2
Respect :
0
I was informed when moved electricity to themselves because my gas was already with them I would receive a £20-00 bonus for switching, upon receiving bill and the bonus not credited when called I was informed it would be added on my fourth quarterly bill, thus meaning waiting a year for my bonus, I was certainly not informed of this when signing up. I may move on from this Company due to their lack of information re the above.
shawzer321's full review | 101 words
Review by
mojo2006
on 24th Nov 2007
User Rating : 3
Respect :
0
I had a problem with British Gas when i first moved home, I felt my bill was too high yet no1 at British Gas was helpful
mojo2006's full review | 48 words
Review by
petercollings
on 22nd Oct 2007
User Rating : 0
Respect :
0
This is a long story which I will attempt to shorten. We received a surprise electricity bill for £1500 following having a meter change which we were horrified by. British Gas claimed that estimates were wrong despite me giving them meter readings. This was for a 12 month period. Living with my wife in a mid terrace with an empty house most of the day I was convinced this was wrong. In summary it took us months to fight this bill and get a simple and accurate breakdown of how my bill was c ...
petercollings's full review | 278 words
Review by
bcsmith
on 4th Oct 2007
User Rating : 0
Respect :
0
Administratively they have been appalling. If I costed my time and lost interest on the credit balance they have built up, they would be the dearest in the market. some of the problems I have had -
Ignore e-mails
Difficult to contact by phone
Do not return calls when promised
Let credit balance build up but ignore requests to refund it and refuse to pay interest or compensate
bcsmith's full review | 81 words
Review by
Jill Kingston
on 23rd Sep 2007
User Rating : 1
Respect :
-1
I changed from a prepay to a regular meter several months after moving in. They tried to charge me for several months of electricity for the time I had the prepay meter. Luckily I had noted dates in my diary for the time I got the meter changed. The new consumer unit never got registered and every time I got a bill and tried to give them a correct reading, they couldn't take it because they said I needed two readings, not just one that showed on my new meter. I had two visits from British Ga ...
Jill Kingston's full review | 135 words
Review by
stoney987
on 14th Aug 2007
User Rating : 0
Respect :
+1
Always check your bill thoroughly before paying it! After spending 5 months trying to notify them I had moved in to my property, they tried to charge me nearly £900 for 6 months electricity in a 1 bed flat. The meter readings on the bill did not match the charges. They then altered 'actual' meter readings to suit the amount they wanted to charge me. Then when I contacted Energywatch (who were no more helpful) a revised bill was sent out. After three requests, I am still yet to receive th ...
stoney987's full review | 153 words | 1 comment added.
Review by
padekatr
on 31st Jul 2007
User Rating : 10
Respect :
0
Great service and good value for your money. Cutting prices every month. Excellent supplier.
padekatr's full review | 15 words
Review by
Missy1
on 31st Jul 2007
User Rating : 0
Respect :
0
My bills have been going up & up with British Gas....I used to pay £25 per month for electricity. British Gas miscalculated so my monthly bill increased to £78 per month. A few months later I got another letter to say they have re-assessed and my monthly bill would increase to £93...I got a letter yesterday to say my bill will now be £115!!! I'm looking for a new supplier now!
Missy1's full review | 74 words
Review by
swattongemz
on 12th Jul 2007
User Rating : 3
Respect :
0
They constantly mess up your gas bills, and send you reminders when you have already paid. This happened to us with British Gas.
swattongemz's full review | 53 words
Review by
sharonmurphy0
on 12th Jul 2007
User Rating : 0
Respect :
0
EDF Energy is much cheaper!
sharonmurphy0's full review | 68 words
Review by
Stanthedog
on 2nd Apr 2007
User Rating : 0
Respect :
0
I recently had a flood and used 4 industrial dehumidifiers for 2 weeks. They used £300 worth of electricity. I rang customer services and paid the £300 over the telephone. British Gas have now re-assessed my monthly payments, and they have gone up from £33 per month to £134 per month. Customer services now refuse to re-assess my payments, taking into account the electricity used by the dehumidifiers. They refuse to allow me to speak to anyone in management. The best they ...
Stanthedog's full review | 164 words
Review by
jonathan kelly
on 24th Mar 2007
User Rating : 8
Respect :
0
A young man knocked on my door one weekend and offered me £35 off my electric bill if I changed to British Gas. I took up the offer, as it seemed to have no drawbacks at all. About a month later a final bill arrived from my previous supplier, and a date for the connection to British Gas arrived. I noticed that the new rates, although lower at night, were much higher during the day. My neighbour confirmed that British Gas were the most expensive. I phoned my old supplier and I was told ...
jonathan kelly's full review | 397 words | 1 comment added.
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