Dixons - www.dixons.co.uk Reviews
Latest Reviews
★☆☆☆☆
“DO NOT TRUST THIS COMPANY ”
Written on: 14/12/2012
From the start till end they will cheat you. Please take care of your money. Is there any organisation to complain about their work?????? (read more)
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★☆☆☆☆
“APPALLING CUSTOMER SERVICE”
Written on: 05/12/2012
I bought a well known brand DVD Video recorder from Dixons on-line September 2011 and it developed a fault 9 months later - June 2012. I emailed Dixons.co.uk and their KnowHow team responded by stating that I should deal with the manufacturer directly, as they (an electrical retail group?) can not repair this brand. I pointed out that as the ‘contract of sale’ was with Dixons, they should deal with it on my behalf. Dixons were not willing to get actively involved, so I wrote to them and... (read more)
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★☆☆☆☆
“NEVER EVER AGAIN”
Written on: 30/11/2012 by Hamish01 (2 reviews written)
The worst experience I have ever had regarding customer service and dealing with complaints. (read more)
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★☆☆☆☆
“Awful”
Written on: 14/11/2012 by guest9324234 (2 reviews written)
Bought freezer rang on day of delivery after time had been confirmed that product damaged won't be one for weeks. Went into the store to ask if could provide same model different color same price - apparently could not wavier 40 pound difference despite explaining lost our freezer contents in the meantime. Had ordered tumble dryer around same time. Arrived unpacked noted crack under the protective plastic along edge. Asked for replacement - they sent a complaint letter to know how... (read more)
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★☆☆☆☆
“A TRULY BAD EXPERIENCE”
Written on: 07/10/2012
I bought a well known brand dvd video recorder on-line, which became faulty after 9 months. Made contact with them through their Knowhow -Currys, PC World - team and told that they do not carry out repairs on this item and I that I should deal directly with manufacturer. Dixons Group would not accept any responsibility for fault and eventually offered partial refund, by way of vouchers - completely against consumer protection legislation which states that refunds must be cash. The KnowHow... (read more)
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★☆☆☆☆
“Unflexible, Useless, Unsatisfactory.”
Written on: 31/07/2012 by RichieRich29
Ordered a pair of headphones with special delivery on a specific day. Didn't arrive. When I went to check my tracking number my worst fears were realised....YODEL! Had a nightmare trying to re-arrange a delivery, with absolutely no flexibility from Yodel, telling me to ring Dixons to sort it out. Called dixons customer service and spoke to a representative who quite frankly just didn't want to know and gave the response of 'no, sorry' to every flexible request I tried to make, including... (read more)
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★★★☆☆
“Great price, not the best delivery”
Written on: 26/07/2012 by jack1201
I ordered a panasonic gf2 camera from dixons, seeing that it was £100 cheaper than in their sister store currys and PC world - and that was a bargain I couldn't resist! However after a few days waiting for my delivery (I chose the standard free UK delivery) I began to google the courier service used by dixons. This came up as Yodel, and a quick search reveals hundreds upon hundreds of terrible reviews and horror stories. From the tracking service, my parcel seemed to have travelled all... (read more)
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★☆☆☆☆
“Truly truly awful”
Written on: 24/07/2012
Have never been upset enough to write a review before, but had a faulty Hotpoint tumble dryer delivered a month ago. Never worked. Engineer came, tried to blame me for heavy handed installation, after much argument found a fault with the motor (not possible to be caused by me). Gave me an 'uplift number' to arrange a reaplcement. My model was discontinued so chose another one, they were supposed to call me to arrange re-delivery. Have just spent 1 hour on the phone, have spoken to no less... (read more)
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★☆☆☆☆
“False advertising !!!”
Written on: 21/06/2012
Advertised on line and aknowledged by staff in the Currys store (linked to Dixons by the way) a Canon Battery powered printer.. PIXMA Pro 950 for sale at just under £500 perfect for printing at shows without having to run a generator. Or so I thought! Printer arrived and was supplied with a cable and normal 3 pin plug so enquiried with the store to be told that the item had been wrongly advertised and they didnt have a battery powered printer at all. No appology for my inconvenience,... (read more)
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★☆☆☆☆
“Rip off”
Written on: 20/06/2012
Discovered they had charged credit card for £714 over 6 years for insured maintenance of a long since redundant product .... We have a lot of activity on the card and hadn't spotted it because my wife thought it was something else no chance of refund I think they should at least send you an annual request for continuation (read more)
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Showing 1 - 10 of 149 Reviews
★☆☆☆☆
“will never touch them again. took the money, and did...”
Written on: 04/05/2012
will never touch them again. took the money, and did not deliver. 4 days later said that the item is no longer in stock. refund took a week to come through. terrible (read more)
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★★★★★
“Very impressed”
Written on: 22/04/2012 by jamesS100 (1 review written)
I thought I would write a review about Dixons after dealing with them this morning and reading all the negativity about them here. I ordered a new washing machine last Tuesday from their website (£50 cheaper than nearest rival retailer and specified a Sunday delivery. A few hours later I received an email confirming the order and the delivery date. On the Saturday I was sent an email containing a tracking number so I could view the 4 hour slot on their Know How website. Come Sunday I... (read more)
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★☆☆☆☆
“cancelled my order!”
Written on: 18/04/2012
Received a security call about my order. The member of staff did not explain why she needed to know my date of birth and other details. Her reaction when I asked why she needed these details was abrupt and her tone of voice impatient. At the end of the conversation, she said 'that's fine, we'll be delivering shortly'. I then received an e-mail from Dixons saying my order had been cancelled. When I called Dixons back they said the member of staff cancelled the order because 'she was not... (read more)
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★★☆☆☆
“why bother with dixons?”
Written on: 29/03/2012
so i had the cash, yes actual cash, i borrowed a van from work and at lunch time i went to dixons to purchase a specific dishwasher i had been checking out the night before on line. i walked into the shop and saw the model i wanted. after15 mins a sales assistant walked over and i explained i wanted to buy the item and take it in the van there and then. the guy "checked" on the computer and said it was out of stock and suggested another more expensive model. also tried to flog me 3 years... (read more)
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★☆☆☆☆
“Ignorant staff”
Written on: 25/03/2012 by LizzieS2
Regrettably, I ordered a TOSHIBA - SDP95 Portable DVD player from Dixons on line – after just a couple of months it went wrong – that was almost a month ago. I still have not got them to accept responsibility, and they will not replace it. Toshiba were helpful but do not have it in stock, and put me back to Dixons. Dixons Staff are adamant that Toshiba should replace it – clearly they do not understand consumer laws and that it is Dixons who should replace it. DON’T BUY FROM THEM (read more)
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★★☆☆☆
“Buyer Beware - returns even of faulty products are...”
Written on: 22/03/2012 by CommonSense (1 review written)
We ordered 2 refurbished TVs from Dixons expecting that they were being sold as 'in good working order', just not in original packaging. Delivery - good (on time) - Packaging- bad - they both came in a box full of air (and I don't mean bubble wrap - I mean nothing)- with the leads, remote, batteries and instruction booklet rattling around loose in the box, with the tvs only anchored by cardboard in the corners with a loose piece of thin foam sheet over the screen, making us feel a bit... (read more)
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★☆☆☆☆
“Terrible Delivery Service & NO Stock levels not correct”
Written on: 14/03/2012
Over the last year I have ordered several desktop and laptops from Dixons for customers. Of the several orders I have placed and paid for a timed delivery slot. The delivery has NEVER turned up on the day paid for. Several occasions I have had an email 3-5 days later saying they now could not NOW fill my order due to no stock AFTER they had charged my credit card. The website was still displaying the item was in stock. Terrible service ALL round and don't even bother paying for a timed... (read more)
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★☆☆☆☆
“Do not buy a refurbished TV - they are not refurbished!”
Written on: 07/03/2012 by Dixonsarerubbish (1 review written)
Just took delivery of two supposedly refurbished and tested TV's. Neither work. One doesn't even power up, one remote controller doesn't work and one does not respond to a remote. Clearly not tested at all. These had obviously been returned as faulty, thrown into a plain brown box and shipped out. To add insult to injury they charge you 6.2p a minute to arrange for collection and refund and you spend a small fortune hanging on, listing to messages and then waiting whilst an operator fails to... (read more)
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★★☆☆☆
“Whatever has happened to Dixons?”
Written on: 05/03/2012
Ordered a Panasonic DVD/Video recorder and paid a premium for delivery on following Friday as told by Knowhow that such deliveries are made by DPD and not the dreaded 'Yodel'. It had not arrived by late afternoon so starting to worry. No confirmation e-mail so no tracking number and did not know who to contact. E-mailed Dixons asking for phone call back but no reply. It cost a small fortune in telephone calls and got nowhere, only recordings, until a very helpful guy, he deserves a medal,... (read more)
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★★★★★
“Will definately shop again”
Written on: 28/02/2012
Ordered a DCU8230 condenser dryer via Dixons online shop. Great price and goods were delivered exactly on date and time stated. Free delivery to Northern Scotland as well which is good as a lot of companies advertise free delivery to UK mainland but the minute you enter the KW postcode the delivery charges go on. WELL DONE DIXONS. I will definately buy from them again. The Tumble Dryer is great too. Nice big drum, quiet to use and very very quick compared to my old dryer. I would... (read more)
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Showing 11 - 20 of 149 Reviews
★★★★★
“DIXONS GREAT VALUE FOR MONEY FAST DELIVERY”
Written on: 23/02/2012 by Joan Williams (2 reviews written)
I needed a washing machine and dryer fast and was surprised that when I went to the High Street with my cash money to purchase one, I was told by a bored sales assistant that If I pay for delivery I could have the Items in a couple of days, but if I opted for fee delivery I would have to wait three weeks and she walked off. I was disgusted! So I went on line apprehensively as I have never bought large items on line before. Nervously I began searching for the same washer and dryer. Dixons... (read more)
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★☆☆☆☆
“Refuse to replace broken equipment”
Written on: 16/02/2012
Warning - Dixons seem to have a policy against replacing broken equipment. Our washing machine has had problem after problem. They refuse to replace it, every time it goes wrong they insist we have an engineer come out. I think it's a con to make you buy their extended warranties. If you don't buy the warranty they won't replace anything. The law says they have to replace it if it can't be fixed, but they just say 'see you in court' because they know it's too much trouble. (read more)
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★☆☆☆☆
“THE WORST COMPANY I HAVE EVER EXPERIENCED”
Written on: 16/01/2012
this company is absolutely pathetic. The delivery men are cowboys and completely incompetent. They came to our house to install a washing machine and demanded extra money for doing it (despite the fact I had already paid), were intimidating to me (a female in my house alone) and threw my old washing machine down the stairs laughing as they did it. In fiddling around with our plumbing they managed to disconnect our washing machine. On calling KnowHow they said they would send someone out that... (read more)
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★☆☆☆☆
“The item that never existed!”
Written on: 05/01/2012 by fedupchap (1 review written)
I tried twice to order an HP Touchsmart 600-1210uk online and both times it turned out that they had no stock, despite the fact that on the second occassion I had phoned and been told there where 20 units in stock! Absolutely useless company logistics software as it seems to think there is stock when there isn't. Also when I tried to click on \"My Order\" kept getting an error screen. Also page for product was intermittently available (smoke and mirrors, lol) Staff very nice and refunded... (read more)
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★☆☆☆☆
“POOR POOR VERY POOR SERVICE”
Written on: 04/01/2012
bought a BRAND NEW blu-ray surround system online from these jokers on the 2nd Dec 2011 it was a present and was opened on the 25th Dec 2011, It was faulty straight away with a fault code in the display reading FAN NG then it switches off. When i contacted the idiots known as KNOWHOW they fobbed me off to samsung for a repair because i left it until after the holidays had ended Bearing in mind the item is BRAND NEW they want to repair it! I DONT WANT A BRAND NEW ITEM REPAIRED I WANT A NEW... (read more)
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★★★★★
★☆☆☆☆
“dishwasher broke within a month”
Written on: 29/11/2011
I bought a dishwasher which has broken down within 5 weeks of use. I have called Bosch and they can't send an engineer out for a week. They said to call Dixons. When you call them and answer all of their automatic questions you get put back through to Bosch. I called again and ignored all the questions so that I was put through to someone human. They Dixon's said I had to wait for the engineer. (read more)
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★★★★★
“Excellent products and good prices and excellent delivery”
Written on: 29/11/2011
This was my third purchase of a large kitchen appliance over the last 14 months. On all times the prices of the products was very competitive and delivery was on time at each case. And they took away the old appliance for no extra cost - unlike a number of their competitors. Based on my experience I would recommend. I have not had to contact their help line therefore cannot pass on any comments. (read more)
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★☆☆☆☆
“Steer clear of Dastardly Dixons. Cheap and useless.”
Written on: 28/11/2011
What a joke. Arranged a delivery date as I got fed up with waiting for them to contact me, took day off work, paid for gas to be disconnected. No delivery. Phoned, and charged a tidy sum for doing so, and they told me they had no record of ever speaking to me and were planning to deliver the next day...strange that they had not been in touch to arrange delivery tomorrow. STAY AWAY FROM DIXONS they are cheap but very nasty. (read more)
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★☆☆☆☆
“Delivery Terrible”
Written on: 21/11/2011 by NikkiMay (1 review written)
Ordered a washing machine to be delivered between 7-11am after phoning at 12.30 the van turned up at 2 only for the drivers to realise that they had delivered my machine to someone else. 30mins later they were back with a damaged machine where I must assume they did not protect it the van as it was unwrapped at the previous house and the paperwork wet where the machine had been plumbed in at the last house. I do not know how a company can survive with this level of incompetence. DO NOT TOUCH... (read more)
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Showing 21 - 30 of 149 Reviews
★☆☆☆☆
“Terrible customer service !!!!!!!!!!!!!!!”
Written on: 19/11/2011 by AFG65
Don't go anywhere near Dixons !!!!!!! I paid £19 to have a tumble dryer delivered on Saturday morning and it never turned up I never received any communication from them( (read more)
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★★★★☆
“Happy shopping experience!”
Written on: 01/11/2011
I'm puzzled by the negative reviews of Dixons as I've had two recent very good experiences. I ordered a 32 (read more)
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★☆☆☆☆
“How wrong I was to choose Dixons”
Written on: 25/10/2011 by axiview
Because they are part of the DSG PLC Group who owns Currys and PC World they believe are the only ones around. Terrible customer service and overall experience... never again. I hope the negative feedback will be all over the place and your sales will go down. Maybe they will reconsider then, how to treat the customer. (read more)
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★☆☆☆☆
“Dixons is my worse nightmare”
Written on: 13/10/2011
I got a package of washing machine with installation and removing the old product. Because of installation washing machine they gave me 1week delivery date. On the delivery day, I was told it was on it's way, despite waiting in all day for delivery, it never turned up. When I called them they said they haven’t got any instruction from Dixons for some reason. They gave me next week delivery date. I had to spent 35£ in launderette. Eventually they turned up next week but In rush they left... (read more)
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★☆☆☆☆
“WHATCH OUT - NO MONEY - NO PRODUCT”
Written on: 13/10/2011
This is most horrible order which I ever have!! They worse seller in a world. The serviss nr. not possible to call, it is all time busy?? I bough vacuum cleaner and now NO MONEY NO VACUUM CLEANER. I am waiting 3 week for my order (in website they write delivery 3-5 days!!!), then I cansel my order, becouse in parcel's delevery history, they was in my address 7 times, but my wife don't working I she was at home all time, when they write delevery time in address!!! BUT COURIER DIDN'T!! Then I... (read more)
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★★★★★
“Surprisingly quick delivery”
Written on: 11/10/2011
Inspite of the neagive reviews complaining about Dixons service finally I did make an order for a blender online as the price was unbeatable on the market. Got the confirmation email shortly, and it got delivered within 2 days I didn;t expect so soon! The only thing i could complain about that i left instruction to call me before delivery to my office as i wanted to check myself whether the glass jug is all right and not to get it through the receptionist, for some reason it didn't happen,... (read more)
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★☆☆☆☆
“Hopeless service poor delivery”
Written on: 22/09/2011
I ordered a Refurbished DIGITREX 22" TV /DVD. I already had one that I had bought at Tescos and had been pleased with it. I came home one day and found it left in the porch. The packing as a bit ropy and the user give screwed up and stuffed in but the TV appeared to work OK. However after an hour of viewing it the screen went blank (you could still hear the sound). A lot of hassle contacting Dixons, the usual if you want this press one etc. However after about half an hour finally got... (read more)
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★☆☆☆☆
“TV still not turned up”
Written on: 21/09/2011 by realnames (1 review written)
TV never turned up. Still waiting, but they've got my money. Was told it was on it's way, depiste waiting in all day for delivery, it never turned up. Eventually told the next day the order had been cancelled by someone in Dixons and that someone would call me up in 48 hours with another delivery date. It's no wonder this company is going to be out of business soon. Utterly useless. (read more)
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★★★★☆
“Overall Service Pleased”
Written on: 18/09/2011 by lorainne (1 review written)
I ordered an American fridge freezer on line on a Sunday ( after doing some research and checking width depth etc) and booked delivery for the following friday.I checked out a few companies and their delivery policy and noted that not all would deliver further than doorstep or take away old items. Although there was a slight extra charge-I picked my time slot for 4 days later and KnowHow the delivery company used by Dixons arrived bang on time. They surveyed the route in to my kitchen,... (read more)
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★☆☆☆☆
“do i really have to give them any stars, even one?”
Written on: 16/08/2011 by mrrog (2 reviews written)
these people are dreadful, Firstly they misdescribed a product on their website, when I realised this I attempted to cancel my order before delivery, they couldn't cope with that idea. I then asked them not to withdraw money from my account because they had not supplied the product I had ordered, couldn't cope with that idea either. Now having the greatest difficulty getting them to pick up the product they wrongly delivered at a reasonably convenient time. And of course all they ever... (read more)
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Showing 31 - 40 of 149 Reviews
★☆☆☆☆
“Oh Dear”
Written on: 15/08/2011
It was all going so well. Bought the product, good price, arrived (free delivery) on the day it was supposed to, only wasn't quite complete. They'd neglected to put one of the items on the deal on the truck. Not on the dispatch note either so clearly had never been there. Unfortunately as soon as customer service became involved the slow decent down-hill began. First I was told that as the other item was smaller, it was dispatched separately. Not a word of this on the website or the email... (read more)
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★★★★☆
“Dixons is OK, but Yodel is Disappointing ”
Written on: 25/07/2011
I first had a business with Dixons in 2009 when I purchased Panasonic digital camera. Back then I was satisfied with the purchase and with its delivery (via DHL) and decided to purchase Samsung 32 inch LED TV from Dixons this time. Reading all sorts of negative reviews I was expecting the worst and worried so much that I wanted to cancel my order but then decided to go ahead and wait to see what happens. I shall admit that I had no problem whatsoever. I received 3 emails, first confirming... (read more)
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★★★★★
“Excellent service and excellent product, great value...”
Written on: 28/06/2011 by doddo
I bought a Samsung LE22B470 22" HD Ready LCD TV with Built-in DVD Player + CFS10 TV Mount - for 10-23" Flat-Panel Televisions + HDMI 1.4 Cable - 2m, I could not be happier, delivery brilliant, product brilliant, so easy to install, looks great, and the price was amazing. I have previusly bought a washing machine from dixons and can only sing the praises of that purchase also. Would not hesitate at all in buying again. (read more)
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★☆☆☆☆
“horrible sales assistant”
Written on: 01/06/2011 by mtstulasi
few sales assistant you got to keep calling them and ask for demo they dont even talk. they are no demo speakers they say its connected and thank you horrible service (read more)
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★☆☆☆☆
“Ordered for one on 9-may-2011, it's still on warehouse...”
Written on: 12/05/2011
Ordered for one on 9-may-2011, it's still on warehouse for 2-3 days without getting dispatched despite its released. misleading emails or responses from customer care so far, Not sure whether i will receive tracking number after a few days wait or Order cancellation message.
Customer Service rating would have been 0 or 1 if not for one person who attended and solved the price match query. otherwise its damn need improvement all over.
Website or your account link never gets updated nor...
(read more)
★☆☆☆☆
“Completely misleading delivery estimates! I placed an...”
Written on: 09/05/2011 by Owen22 (1 review written)
Completely misleading delivery estimates! I placed an order with Dixons.co.uk and their website states that delivery is normally 3 working days. It is now 4 working days since I placed my order and the item has not even left the warehouse yet! When I called them to complaint I was informed that it will take another 3 working days to be delivered. They said that the '3 working days' stated on their website refers to the time from when the courier receives the item for delivery, *NOT* from the... (read more)
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★☆☆☆☆
“I ordered a laptop on the 7th April from...”
Written on: 27/04/2011
I ordered a laptop on the 7th April from http://www.dixons.co.uk/.
I was notified on the 8th that as the item was out of stock the order would be cancelled and refunded.
I phoned on the 11th and spoke to one of the Dixons staff who confirmed that the order was cancelled and the refund would be made that day (11th April).
I phoned again on the 19th because the money was not back in my account and spoke to someone called Rosana. after giving some phony story - they tried to make a refund on...
(read more)
★★★★☆
“First-time user of Dixons online. Delivery of the oven...”
Written on: 09/04/2011
First-time user of Dixons online. Delivery of the oven was possible within 3 days. Received text and email confirmation, and a phone call the day before delivery to inform me of the timeslot allocated - in my case 9am - 1pm. The item was delivered on time (about 10.30am) and was quite impressed with the service. The delivery boy did struggle somewhat with the weight of the item. Would recommend Dixons and use again assuming the price is comparable with competitors. (read more)
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★☆☆☆☆
“Dixons were find at getting the product to me, but...”
Written on: 06/04/2011 by tinkeywinkey (4 reviews written)
Dixons were find at getting the product to me, but thats where it ends.
Product failed and phoned them to be told would ring me back.
Called as promised to be told call past to wrong dept and would I mind ringing them up again and repeating the process, to which I added, you know whats happend, could you get the correct dept to ring me? He said I suppose I can.
No call came so half a week later I have to go through their system, takes some time, but they pass me onto the manufacuturers...
(read more)
★★★★★
“Buying a freezer from Dixons went brilliantly from...”
Written on: 04/04/2011
Buying a freezer from Dixons went brilliantly from start to finish. Everything happened as they said it would. Well done Dixons! (read more)
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Showing 41 - 50 of 149 Reviews
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Guest's Comment
Written on: 15/02/2012
We've had no end of problems with Dixons delivering our washing machine. They completely refuse to deal with complaints and are just downright rude. Avoid them at all costs, it's worth paying extra to buy from somewhere reliable.