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Written on: 21/11/2013
I wanted to update my credit card info online. The website did not accept the update and I chatted twice online, also called CS 3 times. They advised me to install random browsers until I find one that would accept the update. One of the reps asked me to remember my address from 7 years ago and laughed at me refusing to update the account which they charge to earn money. I canceled the account after 8 years. This business became a sorry excuse of what they used to be in the past. They deserve… Read Full Review
Written on: 12/05/2013
the sad thing is that one by one once customers begin to walk away from your business is a chain reaction very difficult to stop, people talk, they share opinions, they complain, etc,..and Uniontelecard is now regarded as one of those companies that got big and forgot about their clients. Customer service is terrible, you call for help and they have no clue what's going on and/or how to help you, it's either that or they put you on speaker-phone (you can actually hear the laughs in the… Read Full Review
Written on: 15/02/2011
Terrific rates all over the world-- I've used this to call from the USA to South Korea, Japan, Hawaii, Guam, Singapore, England and all over the US. Very low per-minute rate with no inactivity charge, no per-call charge, etc. All your money goes to minutes, not fees.
The website is easy to navigate and it is simple to add money (time) to your card online. You can even configure it for your home phone so you don't have to enter all the numbers each time you call (I have not tried this but it… Read Full Review
Written on: 02/10/2010 by Msixto (1 review written)
They offer to clients $10 for each friend that client refer and after friend first purchase. The advertiser is "Get $10 with your friend first purchase". My friend create her account and before make the first purchase I entered her info in my referals. The system said that she can not be a referal because her account already exist. We chat with a representative before she make the purchase and also she called there and they did not credit the $10 in my account. They said that we create the… Read Full Review
Written on: 29/08/2010
Be very wary of the "Terms & Conditions" on your card. A product is being sold without fully disclosing all information which I did a live chat with a supervisor who decided sarcasm was better than addressing the issue. I purchased Europe Blue card which states: EXPIRATION:"Your card's balance will NOT expire unless the card is not used for any consecutive 12 month period. If your balance expires, please contact customer service". However, the card actually expires 6 months if not recharged… Read Full Review
Written on: 11/05/2010
UnionTeleCard may have good prices, but the sound quality highly variable; the transmission delay drives me nuts (but this might be problem with all phone cards?). I live in rural area and connecting to other rural areas difficult (computer lines apparently have to travel to Austrialia to get 3 counties over) compared to connecting to higher population areas.
Customer service has been fairly patient with my frequent complaints.
Connecting to cell phones can be hit or miss. Connecting to Canada… Read Full Review
Written on: 15/01/2010
Union TeleCard offers good options and competitive rates. Their policy indicates an unused pin expires in one year; however, for the casual user, they don't offer a reminder service and once the pin is archived they don't offer a way to reactivate it nor to refund any unused balance. A Customer Service supervisor could not solve this problem and indicated that he would submit a request to the developers to see if a reminder notification (which should be easy to do) but whether they'll do it or… Read Full Review
Written on: 09/01/2010
No hidden fees and great customer service. Very good call clarity. i would recommend this to anybody particularly if you want to call india this is one of the cost effective and at the same time it has excellent call quality… Read Full Review
Written on: 07/11/2009
Stay away at all cost. These guy are ridiculous. Offer a promotion for signing up and purchasing a card that can not be redeemed. Smells like a scam. After 12 emails back and forth with customer service I gave up and came here to tell the world to find another company to patronize… Read Full Review
Written on: 02/10/2009
I have been using their service for a number of years but recently I am continually frustrated with their service levels. I used their so called PIN-less Dialing so that I can always just call the access mumber without being prompted for PIN password and such - but for some time now they bombard one with unsolicited Ads that play along before you are connected to input your desired number, there is no method of opting out!
For crying outloud - I am paying for a service by buying their card -… Read Full Review
Written on: 06/02/2009 by cenobiteguitar (1 review written)
I liked UnionTelecard Customer Service
I never have had such a pleasant experience as being treated like a human being, and for the first time ever with this type of services, I felt that my money worth it!!!
if you want to talk to home, or here within the city, there is no much options available that make you feel respected, as a customer!!!
Every peny I have spent with UT made my life easier… Read Full Review
Written on: 08/04/2008 by Ramoncito (1 review written)
I have had a pleasant experience with Union Telecard. Almost always the rate offered is the correct rate. A couple of times i experienced that the rate was not right, but i went to the chat a person updated the page and credited my mega clean card for the cents I lost.
Sometimes it is difficult to get in touch with them by the phone but it seems not a lot of people use the chat as far I am aware?… Read Full Review
Written on: 20/02/2008
I used the card for 17 minutes and their system charged me for 151 minutes. Customer support was very unhelpful in my opinion on this matter.
Do not recommend Union Telecard… Read Full Review
Written on: 23/01/2008
I asked for a supervisor or manager and even the owner information, she advised me that I was wasting my time. She threatening and continued to hang the phone up every time that I called thereafter (56 times)… Read Full Review
Written on: 08/12/2007
l've been a good customer for the last 2 yrs. but lately the service is really bad. The line used to be clear now they could hardly hear me, and all of a sudden you get disconnected.l'm looking for a new calling card… Read Full Review
Written on: 04/11/2007 by bluebirrrd (1 review written)
STAY AWAY FROM THIS COMPANY! I AM FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU BECAUSE OF THE UNETHICAL AND FALSE ADVERTISING OF THIS COMPANY!… Read Full Review
Written on: 10/11/2006 by Abirsrour (1 review written)
I've been using these phone cards for 4 years now. I used it in CA, FL and AL. I just did some research on all phone cards available online, and I couldn't believe how much some companies charge in fees. However, Union Telecard do not!… Read Full Review
Written on: 27/09/2006 by babaji (1 review written)
I've been using UnionTelecard for 3 years and have been happy the whole time. No problems to speak of and they offer a good price. I think a couple times I have not been able to connect but it seems that these have been rare. Sometimes the voice quality is not that good. Not a big deal, I don't think… Read Full Review
Written on: 05/09/2006 by TXLady (1 review written)
We've been using the UnionTelecard site for at least a year, maybe two, to buy cards to call El Salvador. My experience has been generally good. It's been convenient not having to go find a store and compare legal info and rates from outdated paper posters. I've had virtually no problems since maybe the second card, and we're on probably our 20th, minimum.
You do have to do a lot of your own "homework." Never, never just take the recommendation of their automated system. You'll get cards with… Read Full Review
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