Have a picture of Firefly www.fireflyuk.net?, please send it to us.
Picture courtesy of Peter.
| Content | 8/10   |
|---|---|
| Reliability | 7.3/10 |
| Customer Service | 7/10 |
| Speed Consistency | 7.3/10 |
| Value for Money | 7.3/10 |
| Overall rating | 7.8/10 |
Full review by
Guest.
on 29th Mar 2008
User Rating : 9
Respect :
0
Good Points: Really fast personal response to queries and problems
Bad Points: A bit expensive for me
General comments: I have been with Firefly for 4 years now first on ADSL then broadband. There have been occasional problems but they have always responded really quickly to calls or e mails. Very satisfied overall.
Guest.'s review and ratings | 46 words
Review by
hkay
on 1st Feb 2008
User Rating : 1
Respect :
0
As far as I am concerned they refuse to answer my queries re changes to their prepaid service. I then topped up with another £25 in the hope of getting details of their new conditions. They have not yet replied and I cannot find out by when I need to have used my prepaid hours. At that time goodbye Firefly.
hkay's full review | 59 words
Review by
anton333
on 16th Oct 2007
User Rating : 8
Respect :
0
Firefly is a good, solid and reliable ISP. My only problems have been that they switched me off once when I was on holiday (my card had expired and did not realised!) and when I was back during the weekend I had to wait until Monday to get everything back.
anton333's full review | 66 words
Review by
naddan
on 16th Jul 2007
User Rating : 10
Respect :
0
I have only been with this company for 2 weeks but wow what a service. After my bad experience with another provider I was very cautious with this company. They have surpassed all my expectations, they answer the phone quickly, they understand what you are saying, you understand they are saying and they are able to help with any problems. We had a few hiccups in setting up but one phone call sorted all this out. They are polite, call you by your first name and nothing is to much trouble. Well do ...
naddan's full review | 114 words
Review by
geoffwrobb
on 7th Feb 2006
User Rating : 10
Respect :
0
Firefly are a really good small ISP, they excel in their customer support. When you call them, they answer very quickly and you talk you engineers.
I have been with them for 10 months now - I moved house during that period and they were very helpful in dealing with BT (there was a line problem that BT had to sort out before I could get connected)
They now offer a capped service (5Gb which is enough for most users) at comparative costs with the main suppliers eg. BT, Tiscali, AOL etc
I h ...
geoffwrobb's full review | 138 words
Review by
xsoggyx
on 28th Nov 2004
User Rating : 9
Respect :
+1
I have been with Firefly (www.fireflyuk.net) since Feb 04 and recommend them to everyone. The only problem at the moment is their mail server has some gremlins and is down once a month. However this does not stop the web from functioning and as yet have not had any downtime for connection.
xsoggyx's full review | 71 words
Would you like to see a review that's not being listed?
