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Latest Reviews

“customer DIS-service”

Written on: 23/05/2015 by chrisf3 (1 review written)

Strange isn't it that there are so few ways to complain about the appalling customer service from IWOOT. They all seem to lead back to the same person who is rude and obdurate. I suggest that if you are going to use this company then you should be on your guard. They have cheated me and as I now read elsewhere many others. Caveat emptor, … Read Full Review

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“Recommend to a friend, I wouldn't even recommend to my...”

Written on: 16/04/2015 by Conley279 (1 review written)

I ordered a pair of headphones, but got sent the wrong ones, so I thought thats pretty simple I'll have these sent back and they can send me the correct item. What came next was 2 weeks of hell. They twice promised to collect the item but no one arrived. I've written a dozen messages but they fall on deaf ears. DO NOT make the mistake of ordering from here, you will regret it. Its best to go with another trusted supplier, but avoid IWOOT, The Hut and all its other companies. They need to be… Read Full Review

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“Avoid this company”

Written on: 09/04/2015 by Violets777 (1 review written)

I ordered 3 items for my daughter's birthday on the 5th April and payed extra to get next day delivery. The next day I received a text saying delivery would be on the 7th. I emailed them immediately to cancel got no response. I emailed them again two days later. I am still waiting for a response. Does anyone have a phone number for them? I am now beginning to doubt I will ever see my money again. Josie… Read Full Review

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“Can't cancel orders online”

Written on: 10/03/2015 by tnDowney15 (1 review written)

I placed an order for an item and realised I'd forgotten to use a discount code for postage. I realised within minutes and attempted to cancel online but then received an email stating that I'd have to go through the returns process? What??? They hadn't even dispatched it at this point. Utterly ridiculous. It's pretty simple IWOOT - just don't send it!! Amazon manage it. AVOID this company… Read Full Review

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“No delivery , no refund”

Written on: 05/02/2015 by Ortegaet129 (1 review written)

Order placed dec 15th and no delivery by February Emails requesting refund ignored and no other way to contact IWOT It looks like I have lost £30 th company is a disgrace DO NOT USE!… Read Full Review

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“Sent me a USED item!!!”

Written on: 30/01/2015 by katy1980 (5 reviews written)

Sent me a second hand hot dog maker and expect me to travel miles to go to a collect plus returns centre. They didn't even apologise they just said "We understand you want to return your order" I've told them they can arrange collection themselves or I'll dispute it with my credit card company. Poor service… Read Full Review

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“Avoid”

Written on: 12/01/2015 by timbo3720 (1 review written)

I ordered an inflatable chair for my son for Christmas. When it arrived it leaked. I have been trying to return it ever since. Sent a label saying it was a free "Collect+" return label. Took parcel to local Collect + agent who had never seen a label like it before and tried to scan but not enough digits in the bar code.

I then took the parcel to the Post office. It's one of theirs but not free. It's £12 to return a £35 item that is faulty. Still stuck with chair at the moment.

I can only… Read Full Review

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Bretlfc's Response to timbo3720's Review

Written on: 22/01/2015

This is exactly what happened to me aswell, there excuse was after a week of waiting for a reply from them about the label and me sending it back to them for £8.90 was u should of messaged them to get a collect plus label that I could actually use. Will never be using them again.

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“Don't deliver”

Written on: 09/01/2015 by 287Sheehan (1 review written)

Awful service - ordered products arrived totally smashed. Reported by e-mail (no other possible way to connect to them) eventually after 6 attempts they offered me 15% discount on something I couldn't use!!!! Tried another product (goodness knows why when they are so bad) product has never arrived although ordered on December 15th. Can't contact them whatsoever, tried e-mailing and receive a response saying "do not reply to this email" and it also states someone will make contact within 48… Read Full Review

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“Avoid like the plague”

Written on: 06/01/2015 by eiffellight (1 review written)

Before Christmas my daughter - a university student on a very low budget - ordered several items for gifts for the family. At the checkout she changed the delivery address; however, when she received confirmation of her order a few minutes later, it showed her old address. The only way to contact them was by email message from their site - their telphone number only had a recorded message to the effect that they could only be contacted by email - so she immediately emailed them to state that… Read Full Review

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“Free gift not of expected value”

Written on: 04/01/2015 by BraydenStanley436 (1 review written)

I was tempted to place an order with this company before Christmas. What finally made me decide was the offer of a free gift worth £19.99 with my order. The order arrived quite quickly (surprisingly considering the other reviews on here) but my free gift was a box of 12 chilli dark choc shots. I was surprised to have such a low value gift, considering the £19.99 vale promised, so I checked their website. They were selling them for £6.99 with a full price shown of £10.99. I complained via… Read Full Review

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“Prepare to jump through hoops for non receipt resolve”

Written on: 31/12/2014 by ScottRoss303 (1 review written)

I ordered a pug dog mask for an xmas pressie on the next day delivery service. The delivery address was full and clear and it is a shop so is open 8am to 5pm. The item was signed for by some unknown person at whatever address the courier decided to deliver it to, at 10.23am so certainly not the shop. On 19th Dec I emailed IWOOT to say it had not been delivered/signed for by me/the shop assistant. They came back to me the next day with questions to confirm a few things to which I responded… Read Full Review

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“Unwilling to accept responsibility for their inept...”

Written on: 29/12/2014 by FrustratedDave (1 review written)

Terrible service! 12 days it took for IWOOT to dispatch my last order... and believe me it is my last order with them! Typical inept responses based on prerehearsed rhetoric with little or nothing to do with the question posed about why they hadn't yet sent the items, indeed I am convinced that the only reason my order was sent is because after 12 days I had requested they cancel the order and refund my money! It must have been easier to actually send the order than cancel it at this point! As… Read Full Review

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“awful”

Written on: 29/12/2014 by CharlieMunoz (1 review written)

Ordered 2 items for Christmas 18th dec, estimated 2-5 days. Email stating despatched 19th dec, can not track. Now 29th still have not received items!! I am now waiting for a reply from them.Made many other online purchases from different stores around same time, all came in plenty of time for Christmas. I will not be using this website again nor would i recommend… Read Full Review

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“Avoid like the plague!”

Written on: 28/12/2014 by Zackery384 (1 review written)

My young daughter innocently ordered xmas presents for her friends, well in advance of xmas. Yodel claimed they were damaged before even delivering them, but despite numerous emails (which all take 48 hours to get a response, we are no further on: no presents, no refund, no communication, NO CUSTOMER SERVICE!!… Read Full Review

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“Broken goods - No refund in sight!”

Written on: 24/12/2014 by PranavMurray (1 review written)

Received Christmas goods but box not marked as fragile and had obviously been chucked around as dented on one side. Needless to say, when I opened minimal packaging ensured the goods were broken. Have been chasing for replacements and got one response asking for photo evidence to be e-mailed, but e-mail address quoted was incorrect 'IWOT' not 'IWOOT'. Don't know if this is part of the plan! Photos sent and chased three times since, last e-mail asking for a full refund. No phone number despite… Read Full Review

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“Don't order next day delivery!”

Written on: 22/12/2014 by McNamaradn4 (1 review written)

i paid for next day delivery as I needed the gift for a secret Santa present. I missed the cut off time for next day delivery so accepted it will come the next day and according to my tracking info it won't be here till next week. If I didn't want next day delivery I wouldn't have paid over the odds for it. was my first time ordering from this site and my last… Read Full Review

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Alisonjillok's Comment

Written on: 23/12/2014

I didn't pay for next day delivery. Website states 3-5 working days for standard delivery. I ordered and paid for goods on 15/12/14 and I'm STILL waiting to receive them!!! I had an email from IWOOT today (23/12) telling me if I order before 9pm tonight and spend over £35 I will get FREE NEXT DAY DELIVERY!! My original order was for £25 and I placed a second order the next day for an additional £13 so technically I could've ordered all items today and received them sooner! I've waited in all day as updated status on order says delivery on or before 23rd December!
Total shile of pure!

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“Is it run by the Grinch?”

Written on: 20/12/2014 by orWatkins213 (1 review written)

I ordered my delivery in plenty of time for christmas, it was 3 items in total, 2 of them arrived, late. The other hasn't even been dispatched yet! The money went out as soon as I'd ordered and now its saying the 3rd item hasn't even been paid for? Ridiculous. Over all I wouldn't use this website again, the delivery that did come was at 9pm, so quite late and it hasn't all even arrived! … Read Full Review

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“Terrible Customer Service + item not delivered”

Written on: 20/12/2014 by Jaylenh422 (1 review written)

Ordered an item with plenty of time before Christmas and my item hasnt arrived, email replies from the company are bog standard replies, no customer care bearing in mind my item is a Christmas present for a child. I would never use this company again or recommend it. Now taking my complaint further… Read Full Review

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Hodgey03's Comment

Written on: 21/12/2014

Hello, Have you received your items yet? I am having the same problem, the items I ordered are for my son for christmas. No one is answering me. If you don't mind me asking, how are you taking it further? I need to do the same. Thanks.

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Kjt1's Comment

Written on: 23/12/2014

I'm in the same boat; the company has had my money and Yodel are saying they have only the paperwork not the parcel. (I don't believe Yodel are the problem - they made a perfect job of delivering from another website last week). Luckily my children are older so there won't be any upset, so I'm probably going to just shelve this till after Christmas, but I don't intend to let them get away with what is looking very like a crime. I've used them in the past and they've been absolutely fine.

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Mj44's Comment

Written on: 23/12/2014

Yeah I spoke to yodel which is why I contacted Trading Standards about IWOOT. Ive used them before too but all complaints seem to be recent so maybe the business is coming to an end. Contact Trading Standards though because we aren't alone and the more ppl who come forward will mean it gets sorted properly. X

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“I WANT ONE OF THOSE .COM BUT WILL NEVER GET IT!”

Written on: 18/12/2014 by IsaiLyons41 (1 review written)

Don't bother ordering from this company. I placed on order the December 1st and I'm still waiting for it. I've sent 5 messages and heard back once saying someone was looking into it and I'm still waiting. What's worse is they use Yodel so the two combined are a recipe for disaster. I feel sorry for the rest of you that are still waiting. Its tempting with all the offers but don't do it… Read Full Review

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“Will NEVER use again!!!”

Written on: 18/12/2014 by xkTorres495 (1 review written)

I ordered some Christmas gifts on the 12th December, delivery supposedly within 3 working days. After 4 days I checked the website as I still had not recieved my parcel and wanted to track it online - turns out the order isnt even showing on my account, yet they have billed me for the goods!!! Due to me not having my order reference number because of my account showing up blank they wont let me go further to contact customer service and no phone number available. I had to go through the… Read Full Review

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