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Picture courtesy of Chesney.
| Customer Service | 7.5/10   |
|---|---|
| Quality of website | 6.1/10 |
| Value for Money | 3.8/10 |
| Reviewer Rating | 2.3/10 |
| Overall Rating | 2.3/10 |
Full review by
obeone2
on 16th Jul 2008
User Rating : 4
Respect :
0
Good Points: Large range of electrical gifts Willing to talk to customers over the phone
Bad Points: Tend to 'hype' products up a little when they're not actually very well made.
General comments: Purchased a 'Sat Nag' from them. The site made it sound like a really fun gadget to have and that it made loads of different comments but unfortunately it turned out to be very cheap and nasty. The plastic is quite brittle and the item is similar to something I found in a £1 store.
Still, It's my fault for trusting the review and the service was still very good. It's just a shame that some of the items arn't as good as they're made out to be...
obeone2's review and ratings | 115 words
Review by
provolve
on 30th Jun 2008
User Rating : 10
Respect :
0
I've used these people about 5 times and they seem to be getting better and better.
provolve's full review | 48 words
Review by
templeofboom
on 28th May 2008
User Rating : 7
Respect :
0
I ordered an ant farm for my wife's birthday from I Want One Of Those www.iwantoneofthose.com. It wasn't my idea, but rather something she thought would be really cool. It's the one with space age gel that the ants eat and make tunnels through. The ants were tiny, but not a shocker. They came with no queen, so when they are dead, they are dead. I received the order when expected, had no delays or issues, and no complaints. My wife was happy that she got something unique and something she w ...
templeofboom's full review | 118 words
Review by
Guest.
on 9th Mar 2008
User Rating : 0
Respect :
0
Ordered about 18 things, all showing in stock, none were. Took over a month to get them, all too late for Xmas. No emails to update me (apart from confirming they had debited my card and giving 2 courier dispatch order numbers from 2 years ago). Over 20 chasing calls, average 45 mins wait but waste of time as they have been no help. No response to complaints, regulatory bodies or parent company. I think you get the picture.
Guest.'s full review | 84 words
Review by
Janus
on 27th Jan 2008
User Rating : 1
Respect :
0
Was trying to get a refund on a purchase in line with their terms and conditions. Seems like a total waste of time they don't reply to our mails. They have not acknowledged receipt of the return. Good job it was sent recorded so we have a signature and date signed for. Have given up with these people and will get onto the credit card company and claim under section 75 of the consumer credit act
Janus's full review | 95 words
Review by
Guest.
on 23rd Jan 2008
User Rating : 0
Respect :
0
Ordered a christmas present end of Nov/ start of Dec. This was never delivered and I was promised a full refund before Christmas. I still haven't received it despite it being over a month ago when they promised to return my money. .
Guest.'s full review | 72 words
Review by
Guest.
on 21st Jan 2008
User Rating : 1
Respect :
0
Order sent on 15th November for overseas delivery. Despite showing all items in stock they weren't (The MD recently sent a voucher stating that there were problems due to the bedding in of a new system - who in their right mind changes their system before Christmas?).Still haven't received my items over 2 months later and waiting for a refund.
Guest.'s full review | 75 words
Review by
Guest.
on 17th Jan 2008
User Rating : 1
Respect :
0
Simply my worst online shopping experience ever!!! And I've been shopping on the net since 1998.
I ordered items for Christmas gifts at the start on December and at the time all items were shown as in stock.
I phoned a week and a half later to check why I hadn't received my order to be told that two of the items were out of stock. I asked them to send the remainder of the order and I was told it would ship the next day.
Nearly a week later still no order and I get an email to say that my orde ...
Guest.'s full review | 208 words
Review by
takenow
on 13th Jan 2008
User Rating : 1
Respect :
0
I ordered gifts from Ireland on the 08/12/07. On the 13/12 I attempted to contact them by email. No response. I emailed again on the 17/12, this time to the directors and no response. I started to ring them after that but got no answer. Eventually I made contact on the 21/12 only to be told that half my order was dispatched but returned as there was no reply at my home. They are supposed to send me a dispatch confirmation number but that never happened. I don't accept that my gifts were dispatch ...
takenow's full review | 152 words
Review by
Guest.
on 11th Jan 2008
User Rating : 0
Respect :
0
After ordering an item on I Want One Of Those at the start of December I didn't receive it. Spoke to someone on the 20th of December who told me my item had been despatched to my old address, despite my address being changed on my account. I asked them to send the item to me again by express delivery so I would get it before Christmas. They said that even by express delivery they couldn't guarantee to get the item to me and they'd recommend I cancel my order. They told me they'd refund my money ...
Guest.'s full review | 143 words
Review by
matthew73
on 3rd Jan 2008
User Rating : 0
Respect :
0
I ordered presents for family on their website on the 4/12/07, all items shown as in stock and should be with me within 4 days. Waited and nothing came, made several phone calls to IWOOT cust. service and was told items are ready to dispatch and will be with me next 2 days. Waited each time without getting what I ordered. Was told eventually they'd be with me Xmas eve, I gave up by then and bought elsewhere. Good job as when the items did turn up (3rd Jan) Half of them are missing.
matthew73's full review | 104 words
Review by
merikiito
on 3rd Jan 2008
User Rating : 0
Respect :
0
Did not reply to my emails and neither to phone calls.
Ordered a beer machine for a xmas present to find it had missing parts. The only thing there was in the box was the keg!
One of the beer packs was split as well.
Emailed and phoned still not been able to get a reply or speak to anyone yet.
merikiito's full review | 63 words
Review by
lapose
on 2nd Jan 2008
User Rating : 0
Respect :
0
I received a wrong order 1 day before xmas having ordered from I Want One Of Those on 7th of December.
I was charged a random amount of my credit card which bears no resemblance to what I received or what I ordered.
I have never been able to get through to customer service and have been promised emails via the sales team, who appear to be able to email customer service (I'm quite sure they will have the facility to call them) on your behalf.
This is no way to run a company.
lapose's full review | 110 words
Review by
iwootdotcon
on 26th Dec 2007
User Rating : 0
Respect :
0
How can I perfectly sum 'I Want One Of Those' up?
Ordered on 1st December with promise of 4 day delivery
Started ringing 5 days later and nothing dispatched
Spent 5 1/2 hours on the telephone to them.
Received goods - the wrong ones
Spent more time on the telephone
Send vast amounts of email - non responded too
One Team leader said he would like to send me out a voucher as an apology and he would like to give me more than the £20 they usually offer. He called me back, left a message ...
iwootdotcon's full review | 186 words
Review by
westie12
on 22nd Dec 2007
User Rating : 2
Respect :
0
I ordered 3 items from IWOOT on the 30th of November (morning). I had no confirmation email. On the 3rd December the money was taken from my account, However, it is now the 22nd December; only 3 days until Xmas and still no delivery. I have not been able to talk to anyone, and I have tried all numbers daily waiting for hours to get through. I tried to retrieve the number for the registered office but the number is diverted to customer service. I also sent several emails with no response, and I ...
westie12's full review | 212 words
Review by
mudgesmith
on 22nd Dec 2007
User Rating : 0
Respect :
0
Ordered on 3/12 and as of 22/12 have not received the goods or a response to my numerous emails to them, and am fed up of being on hold trying to get a response on the phone after being on hold for more than 20 minutes. Do not use I want of those if you want to receive your goods in a timely fashion. I hope I actually do get them!
mudgesmith's full review | 73 words
Review by
Guest.
on 22nd Dec 2007
User Rating : 0
Respect :
0
My wife ordered 3 items from I Want One of Those on the 4th of December. The items had not arrived by the 15th so she emailed them. 2 days later and still no reply, so I phoned them. It took 48 minutes on hold to get through to customer services, who were very unhelpful. I was told not to worry and that the goods would arrive for Christmas. It's now the 21st and the goods still haven't been dispatched, so there's no hope of them arriving for Christmas. The people who are relying on them for Chri ...
Guest.'s full review | 116 words
Review by
Guest.
on 21st Dec 2007
User Rating : 2
Respect :
0
Placed an order with I Want One Of Those on the 5th of December, it's now the 21st and I am informed it will be dispatched on Saturday. No one says which Saturday, so one can only hope it will be this Saturday.
Guest.'s full review | 55 words
Review by
kamanchi
on 21st Dec 2007
User Rating : 1
Respect :
0
I ordered my stuff on the 14th Dec. Still nothing, it took me 45 mins to get through to customer services. All they said was it'll be there by Christmas. Useless. I'll never use them again.
kamanchi's full review | 35 words
Review by
Guest.
on 21st Dec 2007
User Rating : 1
Respect :
0
I have experienced nothing but trouble with I Want One of Those. Another company built on a stupid gimmick that failed to deliver (pun intended) what really mattered.
Guest.'s full review | 46 words
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