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Latest Reviews

“Never received item. Awful customer service! ”

Written on: 07/07/2014 by Marin161 (1 review written)

I ordered a present for Father's Day over 3 weeks before. It never even got dispatched. Luckily my dads birthday is a few weeks later so thought when it arrives I could use it for then instead. However within a week of his birthday and after contacting them and being told the item was being sent I still had not received anything. I then contacted them again just just be fobbed off and told I would get it as soon as they had it. I explained this wasn't good enough as I had now waited almost 5… Read Full Review

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“Can't stress enough for no one to use this joke of a...”

Written on: 12/06/2014 by ciReilly498 (1 review written)

Can't stress enough for no one to use this joke of a firm , can't cancel an order within half hour LOL (good company) no source of contact , they know what they're up too… Read Full Review

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“Appalling customer service”

Written on: 14/05/2014 by Rae83 (1 review written)

I ordered an iPad as a birthday present at the end of Dec 2013 only to be told that they were out of stock. Despite an e-mail telling me my order had been cancelled they took the £200 anyway. After numerous attempts to get some other response than "we are looking in to it" I reported it as fraud to my bank. I finally got my money back TODAY (14th May 2014). AVOID at all costs!… Read Full Review

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“Customer Service Appalling”

Written on: 03/04/2014 by MacDonalduq40 (1 review written)

I ordered a gift for my sister which 3 weeks later hasn't arrived. I have had no joy with their email 'customer service' as I am repeatedly told someone is looking into it, with seemingly no progress being made. I have to continually email them to even get these 'we are looking into it' responses. I was given no tracking number for the delivery. The single fact I find most reprehensible about this company is that they have NO PHONE NUMBER. This tells me they have only contempt for their… Read Full Review

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“Disgusted at customer service ”

Written on: 11/02/2014 by Willower1 (1 review written)

Ordered a gift for Xmas ,which received, but another arrived in New Year. Did email saying this is a mistake on their behalf, replied to me to post back,paying the postage as it's not there policy to pay for returns.After now which is four weeks,not got money back. Now saying did not receive it. When emailing them,I only get replays not relating to my questions,can they not understand English .Would be nice to phone someone but no joy there! No phone number for company. Am sick of them… Read Full Review

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“Disgusting customer service”

Written on: 09/02/2014

I've been waiting for over a month now for somebody to actually solve my problem. My delivery hasn't turned up, I was charged the wrong (and much more pricey) delivery charges, my tracking number doesn't even work, and whenever I contact them they just keep coming back with "We're looking into it" or "We'll get back to you within 24 hours. Which they never do. I think it's a joke that you can't ring these guys up. Everything has to be done through their email system, and it just gets pathetic… Read Full Review

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“Ridiculous”

Written on: 13/01/2014

I had an email with an offer of a free gift. I ordered, but did not receive it. Over a 3 week period I had a back and forward fight with an atrocious customer service department who obviously had no idea of the offers their company ran. They tried giving me a lot of excuses to renege on their end. Finally, they told me it was a one day only sale for Christmas Day [I had done it Boxing Day]. There is no mention of this anywhere on the email. This is a criminal activity in my eyes-misleading the… Read Full Review

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“terrible service from iwantoneofthose.com”

Written on: 05/01/2014 by rosejole (1 review written)

I bought a pair of novelty oven gloves in about November and they have yet to arrive. I have sent several enquiries to IWOOT and have heard nothing back. I feel like I'm being ignored. I tried to track my order on the Hermes website. It said the item was out for redelivery. So where is it? Apparently they've attempted delivery before. I just find it strange that none of my flatmates or the employees in the restaurant above which i live heard the courier. And why was there no card or note left?… Read Full Review

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“item not delivered TWICE. Rating -999999999”

Written on: 22/12/2013 by mikkitobi (1 review written)

dont ever order from these guys. ordered a present for my wife's birthday in November and it didnt arrive. Had to wait for 14 days until they would do ANYTHING. After 14 days they sent a replacement - apparently. due to arrive within 5 days it didnt. and i complained again - to be told to - wait another 14 days. eventually they said they were investigating and wait 48 hours. And after 48 hours i was told ---- to wait 14 days to see if it arrived. they refuse to give me a phone number to… Read Full Review

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“What happened to you?”

Written on: 21/12/2013 by Sunnyson (1 review written)

2011- orders placed , prompt delivery , good customer service, prompt refunds. Would have recommended as one of the best company's 2013-What happened! Worst company, difficult to speak to a human being. Refunds not given. Site now much more difficult to navigate. WILL NEVER USE AGAIN! Will now be using firebox ect Shame!… Read Full Review

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“Shocking to deal with”

Written on: 16/12/2013 by Marty1977 (1 review written)

I placed an order on 22nd November and apparently it dispatched that evening. As of yet nothing has been delivered and no link they claim will be atached to my dispatch notice. I am getting the same generic non helpful replies to my mails and they have yet to answer my original question. I was asked to fill in a " Non-Receipt of Goods" document and I put a read receipt on it - I got a message to say my mail was deleted without being read. I have 3 responses now and they all say the same… Read Full Review

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“Caveat Emptor of IWOOT”

Written on: 16/12/2013 by Bytor (2 reviews written)

One of my worst experiences ever in over 15 years of online transactions! I purchased an item from IWOOT on the 15th of November and as of today I have still not received the item, a refund or a voucher in lieu of the goods never being received! Despite trying to liaise with IWOOT on at least 4 occasions via email and signing their DOR disclaimer document IWOOT have done nothing about this situation or contacted me to resolve this dispute. Who delivers a parcel at 8:55 p.m. at night (Hermes… Read Full Review

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“Taken money, no goods. ”

Written on: 14/12/2013

I placed an order 1 month ago. They charged me too much for it, have not given me a refund for this difference as they said they can't until it is dispatched. Now they have told me that they don't have the item, with less than 2 weeks before Xmas and I can't buy replacements because they have my money… Read Full Review

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“All good until there's a problem.”

Written on: 08/12/2013

I have used this company for years although had not ordered anything from then since 2011. Having ordered 4 items, they all turned up promptly however one was faulty. The nightmare of customer services correspondence ensued. The lack of clarity regarding the returns process and having to pay for return postage left me far from amused. They refused to refund me my postage after the post office said that the returns label they posted was not recognised. I requested a refund for my postage costs… Read Full Review

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Peggydaly's Comment

Written on: 12/12/2013

they are completely hopeless, I agree. I ordered a load of stuff from them this year. They did not have one of the items but, instead of letting me know that, they chose to substitute it for something else. I did not want this alternative however so have now got to go through the palaver of trying to get a refund. They make this as difficult as possible and it includes having to queue in a post office at Christmas time. I am a working mother with little spare time and that's why I choose to buy on-line in the first place. The point is though that you cannot trust them to send you what you asked for. They told me that I should be grateful because the alternative which they had chosen for me was slightly more expensive than my original order but they had not charged me the difference!!

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“The worst help system of any internet site!!!”

Written on: 05/12/2013 by DooDa100 (1 review written)

They deleted my order so I tried to log in to fix the problem. Then I had a problem in that it wasn't letting me log in because 'my password was incorrect' (which it wasn't). When I requested to get a new password, the site than decided to not recognise my email. I tried calling them but was referred straight to their online query form, which you have to log in to access. I had to create another account just to ask them a question. My question didn't fit into there 3 categories (how can you… Read Full Review

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“Never again!”

Written on: 03/12/2013

Terrible service really disappointed!!! . Received an email stating a 15% discount if order placed before midnight. Tried to place the order - code didn't 'work. Placed the order anyway in good faith assuming they would resolve after the order was placed as they would be bake to see from the time the order was placed that the code hadn't worked. But no - got a standard email saying they could not amend an order after it had been placed from a 'do not reply' email address. Can't find any… Read Full Review

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“Shocking”

Written on: 03/12/2013

Ordered a scooter for my sons birthday, it arrived in the wrong colour and worst of all was second hand, it was filthy and I am not convinced entirely safe. It even had the previous owners name scratched into it! Trying to get a refund was equally traumatic, 20 emails and 6 weeks later eventually I got one, avoid at all costs not worth the hassle… Read Full Review

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“Customer Services Issues”

Written on: 01/12/2013

I ordered one item yesterday and eventually when I received confirmation it showed 4 items having been requested at a cost of over £200. I immediately contacted them asking them to send only the one item. I expected to get a reply in return but received nothing. They were quick enough today to send an email to say that the items have been dispatched, but still no response to my emails. The amount deducted for 4 items isn't even correct, it comes to more. I have learned too late that I… Read Full Review

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“Save your money”

Written on: 22/11/2013

I ordered 4 products, 3 of which were good. The 4th product, it was implied on the website, should have been a pack of 3. Only 1 was in the parcel, just chucked in loose with no packaging. The parcel outer was battered and looked like it had been opened. Attempts to find out from customer services if there should indeed have been 3 items in a packet or just the 1 were ignored. I was told to return the item if unhappy- but not knowing whether I will get my returns postage refunded or not… Read Full Review

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“DO NOT USE”

Written on: 17/11/2013

I saw some things I really liked on this site for gifts, I wish I had read the reviews before ordering. On one order I selected the £1.99 delivery but it defaulted back to the most expensive option without me realizing, I got no help from the email customer service team. Another order never turned up, Yodel's website showed it as delivered, they had never attempted delivery. I got no email from iwoot yet when I logged onto their website to check the delivery status, there was a message saying… Read Full Review

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