Written on: 27/04/2013
I placed an order for a ps3 game on 15th April - marked NEXT DAY DISPATCH expected delivery 18 april, for my son's birthday I waited in - as the item stated it required 'an adult to sign', and after several phone calls, was told my order had been despatched and i could expect in 3-5 days. Call 2 - informed up to 10 days. Call 3 - oh sorry, your order was cancelled you should have been told and have been refunded, and oh yes you should have been told when you called earlier as we knew... (read more)
Written on: 14/07/2011 by JonHe (1 review written)
I am very annoyed with Tesco Entertainment! They do not know what they are doing technically (I am a technical expert/systems engineer by the way) and have a poor site with a very poor download service, you have been warned, DOWNLOAD AT YOUR OWN RISK! If you wish to download an MP3, you must install the Tesco downloader, which isn't too onerous BUT they now require you to download and install Microsoft framework 3.5 AND Microsoft silverlight... There is no technical benefit to doing this,... (read more)
Written on: 22/05/2011
Same problem today as reported by many here. Five tracks to download, need to update the download manager, but need to install silverlight (already installed) first. So - installed silverlight, "this version is already installed". So - uninstalled it, back into Tesco account, view my order, install silverlight - installed successfully. Still couldn't update the Tesco download manager. Called Tesco support - oh, needs to be an administrative account sir. It is. Can I log in and check sir? You... (read more)
Written on: 14/05/2011
Used Tesco for a few album downloads without problems...until they changed download manager to Silverlight?...now my month old order for one mp3 single won't download..followed prompts to upgrade manager etc etc..just get a blank window..over and over again..no error messages/info/explanation anywhere on site etc..very tedious..sometimes you just want a tune there and then and are happy to pay!! Won't be using again..for such a huge and profitable company this is completely... (read more)
Written on: 13/05/2011
Download previews don't work for latest versions of any mainstream browser. I wanted to preview before downloading by Tesco support say:-
1. It doesn't work at all with Chrome
2. I won't work with latest IE9
3. It won't work with latest Firefox
I mean really! - are they serious about operating in this business? I'm off to Amazon or Play and yes, I'll even be happy to pay! Sorry Tesco - get your act together for goodness sake - you have the resources, use them! (read more)
Written on: 18/03/2011
Used this Tesco site to download albums before, was excellent, really fast and no issues or complaints...until today.
I bought 2 albums. Once purchased it asked me to download the new download manager.
It wont download! Keeps stopping at the same point each time! Even tried it on another PC with no luck.
So I'm now stuck with albums that I've bought and can't download! Not impressed at all by this! I love Tesco, but this has put them down in my books.
If they gave me the option to... (read more)
Written on: 06/03/2011
Used to be great, good offers and reasonable download time, but now it's upgraded the download manager, it doesn't work. Can't get it to repair, uninstall or do anything! Not an issue with XP or others already reported as I'm on windows 7 - just doesn't do anything. Hope I can get refunded cause the new download manager does not do what it says. Bring the old one back! (read more)
Written on: 28/02/2011
I first came across this site and started using it around 2007-2008 in the old days of DRM. The DRM itself wasn't the issue for me so much as the bit-rates that sites were offering and theirs were 192. One day they "relaunched" the site and I bought 2 tracks from them. When I downloaded them they had bit-rates of 128kbps and I was horrified as it was not mentioned anywhere on their site. I requested a refund but was refused because I had downloaded the files. Well I had to do know they were... (read more)
Written on: 20/01/2011
Sadly no longer works for me since they have changed their downloading software. Suggest you do not use Tesco download until sorted. Their own engineers tried at length to help (three different people) But they could not get it to work either. Hope I can get my money back. Shame as it is good value has lots of tracks and used to be so good. (read more)
Written on: 09/12/2010
Have used this site for sometime until the recent upgrade of Tesco Download Manager and Microsoft Silverlight which now does not work on Windows XP. Their technical support advise that it is a known problem and there is currently no fix available. Advised to upgrade to Windows 7.
Have refunded purchases and advised to go to other suppliers that will work with my system.
Shame as it did have some good offers. (read more)
Written on: 17/11/2010
I've used this site using a Windows PC before to purchase and download music and it works great. Using an Apple Mac it simply doesn't work. How can Tesco manage to spectacularly fail with what should be simple technology. The good thing is they are one of the best priced music download sites there is, but come on Tesco, employ some decent web developers that can actually write software for various platforms. Price 10/10 - Website usability and design 9/10 - Functionality 3/10. Tesco get this... (read more)
Written on: 08/11/2010
Download manager doesn't run, and doesn't give any errors.
Also how can a site as big as Tesco Entertainment choose technology that isn't compatible with Apple Mac! (read more)
Written on: 18/06/2010
i could not preview the track, find anyway to add it to my basket, it don't work!!!
using linux (read more)
Written on: 15/05/2010
Great site, and very easy to use. Music is much cheaper than itunes and the Download Manager software puts it automatically into itunes for you. Unlike other people below I downloaded a full album in about 15 minutes on my broadband line.
Would definitely recommend this site to others wanting to find an itunes alternative! (read more)
Written on: 03/05/2010
Usually I research places to buy my music first but I knew Tesco was the only place that sold the album I wanted, so I went and bought it. I bought tried to download, it would not work. I did't know (wasn't clear) that you had to download Tesco download manager first. Once I did, I tried again. First song got stuck on 'Getting info' so I aborted it. Second song 'download error occured'. Third song, it managed to download :). Same with the four. Now on to the fifth song, hopefully the rest... (read more)
Written on: 04/02/2010
This was horrid to use and took over two hours to download an album. I would suggest buying your music elsewhere. I was going to buy three albums but ended up getting the other two from Amazon which downloaded no problem and took a fraction of the time but there are other good sites. Try checking prices for mp3 downloads at tunechecker (but ignore the tesco results). (read more)
Written on: 28/01/2010
Excellent, quick and easy and cheap too. Brill. Would reccomend this product to all my family and friends. Its cheap too, I only paid £3.50 for a full albumn. I liked everything about it, the download was quick and very easy to use (read more)
Written on: 04/12/2009
My first experience with Tesco Entertainment, and it's not a good one. My two tracks have been stuck in the download manager for hours, and I've tried all the things they recommend on their site (not that there's much advice there). I have no problem at all with other music download sites, and in fact I bought a track from Amazon.co.uk right after the Tesco ones, and it downloaded in a matter of seconds. I'm waiting for a customer service reply from Tesco as I write. Can't see me using... (read more)
Written on: 25/11/2009
To counter-balance the negative reviews below, I used Tesco Downloads for the first time last night and have been very impressed. I bought a single track for 67p (vs 99p on iTunes) and have just bought the Foo Fighters Greatest Hits album for £3.97 (half the price of anywhere else). Download speed is good - once you have the Download Manager installed - and it's easy to import into iTunes for syncing with my iPod. Perhaps some of the issues below were teething problems with the new site. (read more)
Written on: 22/11/2009
I wish I had read these comments before I bought any tracks from Tesco. Fortunately I only bought 2 tracks. The first took over 20 minutes to get 80% of the way through then crashed. The other has been downloading for over 10 minutes so far. I think I'll just give up and buy them somewhere else. (read more)
Written on: 17/11/2009
My clot of a wife accidentally bought a download instead of a CD and so far the download which has 63 tunes on it has manopolised the computer for over 10 hours.
I would never download anything from there music collection again. (read more)
Written on: 09/11/2009
Use Amazon, it's way easier plus it downloads straight to iTunes in only a few seconds and you can put it on your iPod and phone. They have special 29p sales as well. Tesco music takes to long to download. (read more)
Written on: 23/08/2009
I would not recommend the Tesco Downloads site. The music, once downloaded (took nearly three hours) was fine but, the music wouldn't download to my pc (Windows XP). The support centre told me to uninstall and then re-install the manager software. In the end I used my laptop which has Vista and eventually all tracts downloaded but it was extremely frustrating and time consuming. I have found the same thing when trying to upload photos to their photocentre. Everytime it causes Internet... (read more)
Written on: 22/03/2009
I went back to Tesco because they do have a good range of older tracks, but that's no use when you can't get at them. I spent an hour finding the tracks I wanted, then I tried to download the manager and it failed. The whole site was failing to respond 50% of the time, eventually I gave up and when I went back in my basket had gone and I had to start again.
Whoever revamped this site should be ashamed. (read more)
Written on: 04/03/2009 by sichilonglife (1 review written)
iTunes has nothing to worry about. Tesco Downloads have made the classic mistake in making it difficult and time consuming to set up and use. Firstly there's a download manager in an unknown .axd format, then there's an addon which needs to be validated by windows (25mb), and on. and on...
Then is doesnt work for mac users.
Thanks and goodbye. (read more)
Written on: 21/01/2009 by Tefler (2 reviews written)
Like others, I had downloaded from the old system run by Tesco and was happy with that. This time, used the E-Wallet system and downloaded 6 tracks, one in MP3 format, the others WMA. Only the MP3 downloaded correctly. The error message suggested trying again to download, which I did - lost one licence, but no joy.
Customer Services said I needed to upgrade Windows Media Player. Couldn't do this at first - Active X problem. Eventually managed. Attempted to re-download - lost another... (read more)
Written on: 14/12/2008 by bashstreetkid (20 reviews written)
Tesco download used to be brilliant - I used it all the time and it was my site of preference. Now it seems to be offline around 75% of the time and I hardly ever use it anymore. Too many 'bells and whistles' and not enough plain, reliable service. There are far better sites out there now - Amazon for one. (read more)
Written on: 07/12/2008 by taz52
Music will not download/cannot reload previously purchased music and some files that have been purchased of the old site now seem corrupt. If you want any downloaded music I do not recommend tesco. Before the change to tesco digital never had a problem, worked a treat, since the change not received one download, will not use again! (read more)
Written on: 20/10/2008
Tesco Digital allegedly have a minimum system requirement which I couldn't find so I spent 4 days trying all combinations to get tracks to download until person 3 who I spoke to on day 4 after 3 order attempts and 2 previous conversations - which I paid for - actually told me I need Firefox or IE 7 and service pack 2 or 3 if I am running XP!
Why not put that on the front page?
Why not? Because in my opinion they are too busy flashing tracks for you to buy on the splash screen and of course... (read more)
Written on: 17/10/2008 by snowy39
What has been done to this web site, I feel my child of 5 could do a better job. I am off to another site, which is, easier to operate, has a search that works for me... I therefore do not recommend tescodownloads.com. (read more)
Written on: 15/10/2008
Agree with most recent reviewers, Tesco Digital is overcomplicated and not a patch on it's old site which was a doddle to use. Samples don't always play, their freebie didn't process, now my first purchase only gave me a 3 second download and they blame my firewall. Waiting on refund now and will not be using again. Songs from their previous site still play on windows media player 11 ok which is a plus i suppose compared to some other users. Advice: don't use Tesco Digital. (read more)
Written on: 19/09/2008
I could not get two tracks which I paid for, and they have not got back to me as to why this happened.
In an electronic world this is unbelievable, but I wish I had seen other reviews before, then I would have seen that Tesco Downloads is not recommended.
They got my money straight away, and I have not yet received anything.
It won't happen again and I do not recomemdn tescodownloads.com (read more)
Written on: 05/09/2008 by natitasuwana
I never had problem in downloading the music from Tesodownloads.com. The website definitely boasted services for unlimited free -re-download in case the tracks get damaged, lost. I would never purchase anything from tescodigital.com in case they decide to change their website and deleted all the users accounts again. (read more)
Written on: 25/08/2008
xHaving upgraded my PC, I can no longer play my WMA tracks I downloaded from www.tescodownloads.com. WMP 11 directs me to reload the track/licence from my "digital shop" since it cannot restore licences (like previous WMP versions could).
Typing www.tescodownloads.com directs me to the new Tesco Digital site - which has no record of my purchase from tescodownloads. I Emailed Tesco Customer Services who said there is no facility to link to purchases made on the old site.
I'll look at HMV... (read more)
Written on: 23/08/2008 by IanWild (1 review written)
If you are already techno-savvy then avoid this site. I am stunned that an organisation that has revolutionised retail shopping in the UK and cultivated incredible brand loyalty (i have resisted every other retailers's loyalty scheme except Clubcard because it genuinely rewards my custom with benefits or discounts) Their innovation has finally hit a brick wall with this site. I am confident that Tesco will either resolve my problem or refund me. But this is not a position i thought i could... (read more)
Written on: 21/06/2008
Lots of bad points, difficult to get to the music I want, the website is confusing, a lot of time wasting, the general presentation is confusing (done by an amateur) Tesco has lost its objective and never heard of the addage KISS (keep it simple stupid) after such a good service in the past its poor now. I am taking my business elsewhere. (read more)
Written on: 07/06/2008
Recently returned to the download site to download tracks previous purchased to find that they had changed the site to the new and improved Tesco s Digital site. Unfortunately due to the changes I could not access my music. I emailed to ask if it was possible to transfer my tracks and after about 2 weeks I received a response.
Perhaps if I had read the term and conditions in detail I would not have purchased. I like many people skim through the terms and conditions for sites... (read more)
Written on: 23/05/2008 by rcusername (7 reviews written)
I was using Tescodowloads without too many problems. Some of my music would seem corrupted/wouldn't play correctly at times. Not sure why.
Since they changed to Tescodigital, I seem to not be able to download my old music? I was never informed of the changes, before they took place as far as I am aware.
I get emails from Tesco all the time, when they're trying to sell me things. But they just couldn't inform me of the changes to TescoDownload in my opinion, before they changed to... (read more)
Written on: 19/05/2008
Tesco has changed music download site. Bad luck if you want to re download your purchases from the old site as far as I am concerned, they have not kept the history records as far as I am concerned therefore I do not recommend Tesco Downloads. (read more)
Written on: 10/03/2008
Easy to use. Works first time and provides alternative to Fascist Jobs products, well recommend Tesco Downloads, the only bad thing I have to say about it is the Separate login from normal tesco is irritating. (read more)
Written on: 08/11/2007 by montypython69
Tesco Downloads just didn't work for me at all full stop. The download took 10 seconds and then played the first 3 seconds of every track. The sample worked OK of course.
Waiting for reply from help service but not holding my breath. Enough to stop me using Tesco completely. (read more)
Written on: 16/12/2006 by rosco77 (1 review written)
I downloaded a lot of music from Tesco but then I changed some hardware on my computer. Since doing this I can no longer play Tesco tracks. I tried getting help from them but all they did was send me the same e-mail 3 times!
In the end they e-mailed me and refunded my money but I can now no longer play any tracks from Tesco. And I didn't have the receipt for all my downloads so I lost money on them.
Every little helps my bum. (read more)
Written on: 06/12/2006 by hussarman (6 reviews written)
Downloading was fast, no problems coppying the title to a CD-R. (read more)
Written on: 28/05/2006 by Duncan Samrt (1 review written)
Tesco Downloads site is ok if you just want to save tracks to your computer and play them from there. However if you want to burn them to a cd despite the licenses saying that you can do that, you can't. Total con. (read more)
Written on: 23/04/2006 by LegalLisa (1 review written)
I wish I had checked here before giving away money to Tesco music downloads.
I have Windows XP, Windows Media player 10 and AOL Broadband.
Regardless, the downloads were unplayable, as there are problems with downloading the licenses.
The online Tesco help is rude and unhelpful.
They try to blame your computer and deny liability for a refund.
This is not true, and do not allow the online customer care to convince you of this. They just quote from "the useless textbook of how not to help... (read more)
Written on: 10/11/2005 by Nancy123
The Tesco music download site has good customer service. A great choice of tracks and easy to use. (read more)
As rated by real users
"Delivery Service Extremely Poor" Read More
"Highly recommended!" Read More
"Ripped me off to the tune of £86" Read More
"Its amazing!" Read More
"I want back my money" Read More