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| Customer Service | 1.7/10   |
|---|---|
| Features | 4.3/10 |
| Value for Money | 3.5/10 |
| Overall rating | 2.5/10 |
Full review by
Guest.
on 1st Jul 2008
User Rating : 1
Respect :
0
Good Points: View on demand is excellent, especially music channels. Price is not bad.
Bad Points: Customer Service - the worst ever Reliability - below average Picture quality - not great
General comments: I had great service from my home choice box for two and a half years but then Tiscali took over and my box packed up.
That was 6 weeks ago and despite numerous phone calls with average hold time about 15minutes and various promises, I still have no service.
Guest.'s review and ratings | 75 words
Review by
vinsbit
on 25th Jun 2008
User Rating : 0
Respect :
0
Phone dead as of seven days ago. Have made 48 phonecalls to their "customer services". Have been told that we cancelled our contract, that it's a BT line, that we have never been a customer, that they have to send an engineer round, that it's nothing to do with them. Was finally promised someone would call me back today with a solution. Guess what, no phonecall as of yet.Have racked up a massive bill and all I get is rude and ignorant people, some of whom can't understand basic English, all tell ...
vinsbit's full review | 145 words
Review by
unsatisfiedtiscalicustomer
on 29th May 2008
User Rating : 3
Respect :
0
Tiscali TV hasn't been working for us for four weeks. I have been missing my favourite show, I'd Do Anything and thank God for BBC I-Player. If it wasn't for that, I don't think I would be sane now.
Four weeks is an extremely long time and the responses have not been to the point. Ever since Tiscali took over from Homechoice, we have been overcharged, it takes longer to get through to the customer support department and the responses have been very vague. So vague that the things to do such as ...
unsatisfiedtiscalicustomer's full review | 140 words
Review by
BugBear56
on 15th May 2008
User Rating : 3
Respect :
0
I've been a Homechoice customer for over 2 years but will no longer be one in a month due to Tiscali's takeover of them(Read my Tiscali review). Homechoice's broadband service was good however if you had a billing problem or a problem with the tv you had to deal with one of the few people they employed to deal with customer service once you got through to them after a 20minute to an hour wait. After an hour I have been cut off.During my time with Homechoice they have:1. Told me they never answer ...
BugBear56's full review | 206 words
Review by
Guest.
on 4th May 2008
User Rating : 1
Respect :
0
If you are with homechoice, leave them and if you arent, I suggest you put your money elsewhere. Worst customer service in the UK, in my opinion
Guest.'s full review | 49 words
Review by
petermb
on 29th Oct 2007
User Rating : 2
Respect :
0
The only reason I chose HomeChoice for my digital TV was because the street I lived in wasn't cabled. I used to have Telewest (now Virgin) at my old address and cannot fault their customer service and delivery. The remote control broke and the service cannot be used without it as the box doesn't have a manual over-ride. After initially ordering a new remote it took 11 calls over 1 month to receive it. Everytime I called I was told it hadn't been ordered and that they would have to start the proc ...
petermb's full review | 374 words
Review by
infinitysymbol
on 5th Aug 2007
User Rating : 2
Respect :
0
I would not recommend Homechoice to anyone unless you are a masochist who enjoys hanging on phones for hours and then being abused simply for making a complaint. Homechoice are, in my opinion, a very amateurish service provider and the services they do provide are nothing special and certainly not value for money. Try any of the other providers first and only choose Homechoice as a very last resort. Buy a FREEVIEW box for a one off payment which allows you to watch the same channels you get from ...
infinitysymbol's full review | 233 words
Review by
jefjefjef
on 15th May 2007
User Rating : 5
Respect :
0
We had a few glitches with the Homechoice at the beginning due to faulty hardware (see comments posted at the time) but generally it's been working well. And we're quite far away from the exchange (2km, according to "Sam Knows")... So it's possible. But the general feeling is disappointment because of the content issues listed above... Plus now it's part of Tiscali, so we live in fear... To be fair, we've enjoyed the Video on Demand and films, but overall I would not recommend it with enthusiasm ...
jefjefjef's full review | 170 words
Review by
KensalGreenLadbrokeGroveArea
on 1st Mar 2007
User Rating : 7
Respect :
0
Currently my TV picture freezes several times in an hour and certain channels are unavailable. The message I get on the screen is "channel is unavailable at present, please try later". It's now a good week I have this problem and called the hotline several times. They told me that my service exchange point is Kensal Green and that they have some problems there hence other customers experience the same.
Do you live in Kensal Green area and experience the same problem? Did they tell me the truth? ...
KensalGreenLadbrokeGroveArea's full review | 151 words
Review by
JAMESARUSSELL
on 4th Jan 2007
User Rating : 1
Respect :
0
Just do not subscribe!
JAMESARUSSELL's full review | 24 words
Review by
neil s2000
on 12th Dec 2006
User Rating : 0
Respect :
0
The service staff are rude and unhelpful, after talking to them for a couple of hours. They said "this is as good as it gets" and offerred to disconnect me.
neil s2000's full review | 73 words
Review by
elbo
on 3rd Nov 2006
User Rating : 1
Respect :
0
There are no good points to HomeChoice service whatsoever. The technology is not ready for the mass market and they're behind the scenes support network is haphazard in the extreme. I have spent more money in phone bills trying to get the service working than I've actually paid to HomeChoice for the service itself. It is a joke that this company is still running and my advice to anyone is get out now!
elbo's full review | 73 words
Review by
vibate
on 25th Sep 2006
User Rating : 1
Respect :
0
My service is constantly freezing and and in 2 months the service went down 4 times due to HomeChoice servers not working. This can last for a couple of days or a few hours. As a percentage of 2 months it is quite large and therefore unacceptable.
I don't recommend HomeChoice. Hope you don't find their service too bad because you are stuck with them for a minimum of 12 months. They will charge you for any unused period if you want to get out of the contract.
vibate's full review | 103 words
Review by
txsux
on 1st Jul 2006
User Rating : 0
Respect :
+2
What to expect from HomeChoice:
1. Ordered HomeChoice and made an appointment for the installation, in two weeks time.
2. Shortly before the appointment I received an email telling me there was a "cabling problem" and that HomeChoice couldn't provide me with any service.
3. Tried to get connected with another provider, but I couldn't because of an "incompatible service" (HomeChoice of course) connected to my BT line.
4. Spent two weeks trying to get HomeChoice to disconnect their ser ...
txsux's full review | 424 words | 1 comment added.
Review by
HH08
on 19th Feb 2006
User Rating : 10
Respect :
0
The HomeChoice phone and broadband service are excellent. Excellent value for money. The TV service is prone to freezing, however, the customer service and technical support are excellent. When I had problems with my TV, they actually called me twice to keep me updated, and I never had to wait for more than a minute when phoning their support line!
HH08's full review | 69 words
Review by
spritez
on 3rd Feb 2006
User Rating : 8
Respect :
0
I think Homechoice digital TV is excellent so far. I only got it yesterday but anyway, the internet is superbly fast for me. I'm connected at 4.38Mbps. Hopefully, I shall go up soon as the engineer said. The TV is okay, although I don't really use it, but it seems wicked! The man gave me so many cables and goodies.
All I can say is I'm sorry to those whom had a bad experience, for the time being for me everything is running smooth, and THE CUSTOMER SERVICE DEPT PICK UP INSTANTLY!!!
spritez's full review | 113 words
Review by
extremelyfrustrated
on 1st Feb 2006
User Rating : 0
Respect :
+1
Homechoice digital TV freezes all the time, even booting up the system as their customer service tells you to do doesn't help. Where have the good old TV days gone, where you switched on the TV and you could actually enjoy your evening? With Homechoice it's like Russian roulette; You never know when the TV screen will freeze.
Broadband is sometimes very slow, and the 1Mb is an empty promise. Sometimes the whole service is down and you have to reboot the system.
Customer service - how they ...
extremelyfrustrated's full review | 277 words | 3 comments added.
Review by
LWUK
on 27th Jan 2006
User Rating : 2
Respect :
+1
It takes about 10 - 20 minutes until you speak to someone from the HomeChoice Digital TV technology helpline (our Customer Care team is committed to answering 90% of all calls within 15 seconds, as per the HC website is a joke!)
The TV service stops several times during peak times. Hence you have to reboot the box which is annoying.
I experienced the broadband service not working a couple of times, and in one instance it took 2 hours until it was up and running again. Last night the servic ...
LWUK's full review | 171 words
Review by
jameshart007
on 9th Jan 2006
User Rating : 4
Respect :
0
In summary, I would recommend Homechoice Digital TV to those who want an all-in-one package, but beware that there are many faults with the service, and if all goes pear shaped, don't expect a fast, efficient and helpful service. Until these wrinkles are ironed out Homechoice remains a second class service.
jameshart007's full review | 220 words
Review by
oi237
on 24th Nov 2005
User Rating : 2
Respect :
0
Terrible customer service and support - have spent literally hours on the phone waiting to speak to someone at Homechoice. Misleading advertising on which digital channels you will receive. You cannot break the contract and have to subscribe for at least one year, no matter how bad the service is. Technical faults have been numerous - 'set top box' continually switches itself off which means loss of the digital channel you might be in the middle of watching or loss of the thing you are downloadi ...
oi237's full review | 269 words
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