Teletext Holidays Reviews - www.teletextholidays.co.uk

★★☆☆☆
2.1 / 5
31% of users recommend this

Summary

Read and write reviews of the website www.teletextholidays.co.uk. There are also handy links down the left to other holiday and cheap flight providers so that you can compare. If you have booked a holiday off Teletext Holidays then let us know what you thought.
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Latest Reviews

★★★★★

“Cheap Holiday & Good Service”

Written on: 23/07/2014 by Arnold.Leary (1 review written)

Great service from a guy called Aaron he was very helpful and couldn't do enough. He spoke good English and was very easy to understand (which is sometimes a problem when your taking or giving info over the phone) very polite young man - a credit to your company.  … Read Full Review

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★★★★★

“Great price & agent”

Written on: 23/07/2014 by M.Shepard1 (1 review written)

I just booked with Teletext holidays via Cathryn who was extremely helpful and her advice about transfers and luggage was second to none. My last holiday was approximately 6/7 years ago which was also through Teletext as I knew they had the best deals available. Cathryn made me feel very comfortable and I was assured that I would enjoy my holiday and she answered any question I asked in a very informative manner. As a sales manager myself, I would be extremely happy to have her in my team. What… Read Full Review

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★★★★☆

“Quick and Simple”

Written on: 23/07/2014 by Diane.G (1 review written)

Great service, quick and simple. Massive thank you to Raymond for being so patient and booking our hotel and flights. … Read Full Review

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★★★★★

“Will use again”

Written on: 22/07/2014 by Allison.R (1 review written)

This is the second time this year I have booked a holiday through teletext. I have been pleased with the service you give and how prompt you deal with any queries problems etc. … Read Full Review

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★★★★★

“Very helpful ”

Written on: 22/07/2014 by Jack1969 (1 review written)

I just wanted to leave you a feedback about the advisor who helped us in booking our holiday yesterday. She was lovely and very helpful with us and answered all of our questions.We are happy with booking our holiday through teletextholidays once again thanks.  … Read Full Review

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★★★★★

“Very Impressive Service !!”

Written on: 22/07/2014 by seanjackdan (1 review written)

I booked a holiday this Saturday (19th July) with Teletext Holidays, and I just wanted to say how impressed I was with the telesales agent who booked our holiday. I spent the whole of last week ringing around numerous internet companies to get the best deal, but I finally decided to book with yourselves, as the telesales agent was the most honest /genuine / helpful / politest / and informative of the lot. In this day and age, customer service does not impress me much in the uk, so credit where… Read Full Review

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★☆☆☆☆

“I would award zero if it were possible”

Written on: 20/07/2014

If you can actually find one person with a decent level of English instead of the pigeon variety my ears were assailed with you will be doing well. I was completely mis-sold a holiday by this company they then subsequently sent my holiday to completely the wrong email address despite being given mine phonetically. So my personal information my address and that of my family were sent to a complete stranger. Data protection act here I come. Anyway when 3 days later I managed to get the actual… Read Full Review

Bookwithanothercompany's Comment

Written on: 21/07/2014

Booking Ref: TT116434
Our booking was made in May and the holiday taken in June. The booking process to this call centre was diabolical due to omissions and errors made by them. Teletext Holidays/Truly Travel have been absolutely useless. In the end we had to contact the flight company and pay a fee to have the error corrected. I have contacted them on numerous occasions by phone and email. I have received automated responses instructing me to include the "ticket ID" so they can "track replies appropriately". Every email sent with the "ticket ID" generates yet another automated reply with a different ticket ID - how do they "track replies appropriately"? I have sent numerous emails and made countless phone calls to request a copy of the call recording. My last lengthy phone call to their overseas call centre consisted of constantly being put on hold and then being instructed to email my request- which I have done numerous times. They then said they had no record of my emails!! - I then informed them of the many, many "ticket IDs" I had received in automated responses. I was then informed that I would need to pay a fee to obtain the call recording - I agreed to this and asked to proceed with payment. I was then told by the call handler she could not deal with this and someone would call me back. Needless to say no one has contacted me. To date I have sent countless emails to every email address available at Teletext Holidays, all of which generate an automated response with absolutely no follow up. Teletext added a comment to a review I posted asking for the booking reference so they could look into my complaint (!?). I believe this comment is merely intended to make you and others believe that they actually deal with customer complaints, when in reality they will completely ignore you. I have supplied them with my booking reference, various Ticket IDs, my home email address, my work email address and my telephone number. I have had no response from anyone at Teletext Holidays.



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Teletexthols's Comment

Written on: 22/07/2014

Dear Client,

We are sorry to hear of the issues encountered with your booking. The team are currently looking into this matter and will contact you directly.

Teletext Holidays

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Teletexthols's Comment

Written on: 22/07/2014

Dear Client,

I can confirm the team is in receipt of your recent correspondence and are currently investigating the issues raised and will respond to you accordingly.

Teletext Holidays

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★★★★★

“Very helpful and polite”

Written on: 20/07/2014 by Molloy124 (1 review written)

The advisor helped me to find the ideal family holiday in Greece at short notice over the dreaded summer school holidays and with a great saving.... Many Thanks Teletext Holidays… Read Full Review

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★★★★★

“Exceptional Service”

Written on: 18/07/2014 by Queen40 (1 review written)

Have just purchased a holiday to Medeira through teletext.  Really happy with the service and sales person, Valentine who was so helpful and polite, when we did not get our 1st choice hotel, he found us something else which was similar. Talked us through all aspect and nothing was to much for him. Booking was received promptly via email and clear instruction about holiday itinerary. Really pleased with our purchase. Solanki family… Read Full Review

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★★★★★

“Helpful , hassle free booking!”

Written on: 17/07/2014 by Racclare (1 review written)

Had a few options for my holiday in mind. The agent was very helpful in checking all them out and helping me get a good flight time and transfer time for me travelling with an infant.Nothing was too much trouble which is unusual these days !They even called me back .... unheard of! very happy and hopefully we will have an amazing holiday , thanks… Read Full Review

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★★★★★

“Very good service”

Written on: 16/07/2014 by Harman101 (1 review written)

I would just like to say how fantastic your agent was today. He was very helpful and sorted ever thing I needed. Looking forward to our holiday now. … Read Full Review

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★★★★★

“Happy Customer”

Written on: 16/07/2014 by A.Sossima (1 review written)

Would just like to say how happy I am with the service we received.  … Read Full Review

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★★★★★

“Majorca Holiday!”

Written on: 16/07/2014 by Johnpilatts (1 review written)

I would like to express my gratitude to Teletext - very helpful and found me a fantastic deal on my holiday to Majorca. REF TT258115 … Read Full Review

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★☆☆☆☆

“avoid avoid avoid”

Written on: 16/07/2014 by 358McNeill (1 review written)

Miss sold Holiday, very dissapointed. Please do not use this company they will sell you the world… Read Full Review

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★★★★★

“5 star experience”

Written on: 14/07/2014 by Emily.B (1 review written)

I would like to thank Teletext for the excellent service I received today the staff were very efficient and clear in his delivery. He made me feel relaxed and able to make decisions without  feeling pressured. A very well deserved 5 star experience with out doubt. Keep up the good work. REF TT285771 … Read Full Review

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★★★★★

“Great service. Honest,transparent and professional. ”

Written on: 13/07/2014 by Grayson85 (1 review written)

Great service. Honest,transparent and professional… Read Full Review

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★★★★☆

“Overall very good”

Written on: 11/07/2014 by Mattreviews (1 review written)

I made a booking with Teletext Today and Worked With Max, He Was Helpful And Polite, although Rushed His Words A few Times ...Overall Very Good.. … Read Full Review

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★★★★★

“stress free booking”

Written on: 11/07/2014 by UrielHall (1 review written)

After being recommended by friends, i chose to book with teletext, Ethan was very polite and helpful, not to mention patient explaining every detail to me. Hoping the holiday is a stress free as the booking :) Would recommend teletext in the future to family and friends… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE- SHAMBLES OF A HOLIDAY”

Written on: 09/07/2014 by JakeM123 (1 review written)

Me and my parter booked a package holiday to Egypt in May , and on our second day at the hotel were told by the hotel that they hadnt recieved payment for our accommodation so me and my partner either had to pay the complete bill for the hotel ( which we had already paid teletext) or leave the hotel . upon showing the hotel my invoice for the room i was told this doesn't mean anything as the money hadnt been paid by teletext. i then racked up a £120 phone bill calling the teletext helpline… Read Full Review

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★☆☆☆☆

“Don't believe advertised prices”

Written on: 09/07/2014 by GunnerDixon (1 review written)

I saw a holiday advertised at £429 per person and thought I would go for it. I rang the designated number with the enquiry reference then spent 45 minutes on the phone to a person who spoke very poor english and kept putting me on hold. Eventually I was given a price of £618 per person some £189 more than the advertised price. When I queried this the lady said I will put you onto my supervisor. 5 minutes later a gentleman answered, again who spoke very poor english and was told the girl… Read Full Review

Teletexthols's Comment

Written on: 10/07/2014

Thank you for taking the time to share your recent experience with us. We are sorry to learn that you were disappointed with the service received.

Most travel companies regard checked in luggage, transfers and in flight meals, as optional extras because you are not obliged to take these and many people choose not to in order to keep costs low. This information is provided on individual offers.

Teletext strives to ensure the prices displayed are up to date, however it is the nature of the travel industry that prices fluctuate by the minute especially in the case of flights. This is why the website is regularly updated. We are sorry if the agent was unclear in their explanation.

If you would like us to investigate this matter further or arrange a call back then please do email us (info on our website) with the relevant details.

Apologies once again for any inconvenience caused.

Teletext Holidays

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