Have a picture of Big Pockets www.bigpockets.co.uk?, please send it to us.
Picture courtesy of Wobbly Rob.
| Customer Service | 6.5/10   |
|---|---|
| Quality of website | 6.7/10 |
| Value for Money | 6/10 |
| Reviewer Rating | 5.5/10 |
| Overall Rating | 5.8/10 |
Full review by
internetking
on 10th Jul 2008
User Rating : 9
Respect :
0
Good Points: Quick easy to use website, fast delivery, good communication via e-mail, cheap prices and good returns system.
Bad Points: No phone number
General comments: I ordered a T30 laptop from www.bigpockets.co.uk and asked a few questions regarding the warranty and was told if I wasn't happy they would collect it free of charge and give me a full refund. Ordered straight away after hearing that and it arrived the following day in mint condition. Loaded straight away with no rubbish installed. Over the moon for £160!
internetking's review and ratings | 85 words | 1 comment added.
Review by
quirkychick
on 9th Jul 2008
User Rating : 1
Respect :
+1
I received two faulty laptops from www.bigpockets.co.uk and 3rd (and final) laptop was at lower spec than I paid for, the internet card appeared to be missing and laptop still had the previous users info, cookies etc on it. Would never use again.
quirkychick's full review | 61 words | 1 comment added.
Review by
Guest.
on 18th Apr 2008
User Rating : 1
Respect :
+1
My brother just spent £250 of his birthday money and savings on a refurbished laptop from bigpockets.co.uk. It arrived in good time- 2 days after order BUT it has got scatches all over it and even sticky finger marks on the key board!He is very disappointed. Wouldn't advise shopping here.
Guest.'s full review | 56 words
Review by
prashantpacific
on 20th Sep 2006
User Rating : 9
Respect :
-1
I ordered a memory stick which is priced at £50 at Dixons. Got it for £9 including delivery from Big Pockets. Delivery right on time. Excellent prices. Highly secure to prevent credit card fraud by using Barclays security. I definitely will use again and recommend to others.
prashantpacific's full review | 50 words
Review by
andrewmit
on 22nd Jun 2006
User Rating : 4
Respect :
0
I waited over a week for goods to arrive from Big Pockets, and when the goods turned up it was bad. I will never use them again. They say next day delivery. What a joke!! If you try phoning Big Pockets you will be kept waiting for over 10 minutes.
andrewmit's full review | 55 words
Review by
dvdburner06
on 24th May 2006
User Rating : 10
Respect :
-1
I found Big Pockets customer service to be great! I ordered the wrong item once and they changed it; no questions asked, and they didn't even charge me postage because I am a regular customer. They have some good offers on cameras etc. and at good prices with fast delivery etc.
dvdburner06's full review | 73 words
Review by
shandbag
on 22nd Jun 2005
User Rating : 9
Respect :
-1
Big Pockets (www.bigpockets.co.uk): Excellent Price and easy to use website. Have recommended them to all my friends at work.
shandbag's full review | 43 words
Review by
Harry100100
on 26th Jan 2005
User Rating : 9
Respect :
-1
I have recommended Bigpockets to lots of people and nobody has complained to me yet, rather the opposite. They sponsor cars in the British Touring Car so that's a double plus for me. Keep it up.
Harry100100's full review | 44 words
Review by
Kagoose
on 14th Jan 2005
User Rating : 0
Respect :
+1
I've bought a few items with no problems from Big Pockets but then I bought a battle tank with a free gift and 100 excellent quality dvd-r. The free gift never came and the dvd-r where poor quality discs and most were badly damaged. No matter how I have tried to get in touch with them they will not reply. Avoid this company at all costs as they quickly take your money with no come back on them for shoddy or missing goods.
Kagoose's full review | 101 words | 1 comment added.
Review by
Steeeeee
on 18th Nov 2004
User Rating : 9
Respect :
-1
I have been buying from Bigpockets for about 2 years now and have only experienced one delay when the discs I have ordered, the driver for the couriers couldn't find my address. The customer service department chased the order up for me and got interlink to call me and I told them where my house was. Never had a problem with anything else. The quality of products at their prices are above my expectations.
Steeeeee's full review | 121 words
Review by
ukmike
on 9th Nov 2004
User Rating : 0
Respect :
0
AVOID BIGPOCKETS AT ALL COSTS!!
I made the mistake of ordering some CDRs and a DVD player from their website.
They said items were in stock, but after a MONTH no order had arrived. Despite many emails (no responses) asking what was going on, I eventually tried to cancel my order and received an email confirming cancellation - when I got the statement.
Of course these people still haven't refunded me.
They won't respond to any contact method listed on their site. I'm currently in the process ...
ukmike's full review | 147 words | 3 comments added.
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