Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“Be very careful when placing an order with...”

Written on: 11/02/2015 by Tabitha303 (1 review written)

Be very careful when placing an order with Lookfantastic!!! They send you a discount code for 15% to 20% I put an order through for shampoo and tooth brushes. When selecting the items, free gifts were attached to the product ( I did not want them) When I proceeded to the checkout page, there is not an option to opt out of these gifts that they have decided to give you! You haven't asked for them!! When I applied my discount code their internal system ignored my choice for a discount and sent… Read Full Review

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★☆☆☆☆

“Appalling Service ”

Written on: 05/02/2015 by 286Aguirre (1 review written)

One of the items I purchased was faulty and I immediately contacted the site requesting a replacement (with a photo as evidence). First, I was sent an email telling me to return the product and I would be reimbursed (no mention of replacing the item), then when I contacted them again, they said I had to return the item and wait for them to receive it before they would send a replacement. All in all, it took 25 days to receive the correct item. Appalling service. I definitely won't be using… Read Full Review

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★☆☆☆☆

“They want me to wait 2 months until they investigate”

Written on: 30/01/2015 by Ariabear (1 review written)

If I could give it no stars I would. I ordered a foundation off lookfantastic.com a month ago. And it's still not here. I decided not to use tracking as I thought it would come within 2 weeks like any other website. Nope. I contacted them and they told me to wait UNTIL March which is a months time before they even investigate it. Are you kidding me? On their dispatch page, it says up to 10 days for international orders.. which is decent. What a big fat lie. I bet I won't even receive it and… Read Full Review

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★☆☆☆☆

“no delivery! terrible service!”

Written on: 05/01/2015 by McKinleyqq62 (1 review written)

the order has been placed on 12-Dec and despite the message confirming the dispatch, the order is not yet traceable with the post service (as of 5-Jan)! The clarification from customer service has been given with no respect to committed delivery terms, only one advice - to wait, no apologies, no proactive follow up of the order. I start to suspect the website to be a fraud, never again!… Read Full Review

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★☆☆☆☆

“Still Awaiting Item! Will Not Purchase Again”

Written on: 11/12/2014 by EllaGalbraith73 (1 review written)

Ordered a product in early December at what I thought was a very good price. Was told it had been dispatched and would arrive by 9th. It hasn't; I've complained. I could see from the tracking that their courier hadn't even picked it up. I pointed this out. Customer service said it had been sent and I could only complain 2 weeks later...So a month basically to wait to figure out if your item is ever going to turn up. NOW here is what makes me really angry and why I will simply not shop from them… Read Full Review

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★☆☆☆☆

“Slow delivery, dreadful customer service”

Written on: 04/12/2014 by EvieN63 (1 review written)

I ordered an item from Look Fantastic - it took ages to be delivered but what eventually arrived was a similar product, not the one I ordered. I contacted them and they advised I needed to return the item to get a replacement. I sent the wrong item back and over a week later they advised a replacement had been sent. What arrived? The incorrect item they sent me in the first place! So I had to send it back again. No-one got in touch with me, so I sent them email after email after email. Finally… Read Full Review

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★☆☆☆☆

“not recommended”

Written on: 23/10/2014 by awBarton127 (1 review written)

Primitive website and not helpful customer service; I am usually supporting small companies, but do not waste your time with this one; if you have any problems, do not expect any help, they will take your money and that's all; moving back to Amazon friendly website; … Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 18/09/2014 by Messiah1949 (1 review written)

Appalling customer service once the order is with the courier they do not accept any responsibility for non delivery. Goods not received 7 phone calls later to the useless customer service and i'm advised they cant process a refund until good returned from courier - courier claims they have lost them leaving me £30 quid out of pocket. Disgraceful!… Read Full Review

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★☆☆☆☆

“The worst experience ever!!!! ”

Written on: 25/08/2014 by McAllister30 (1 review written)

I made a purchase on lookfantastic.com more than 1 month ago and I have not received anything yet!!! When I contacted them, they told me that I have to fill up the special form and send it to them and only then they will send me the products I ordered. HORRIBLE SERVICE!!!!!… Read Full Review

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★☆☆☆☆

“AWFUL SERVICE!”

Written on: 19/08/2014 by 217Faulkner (1 review written)

I ordered a hair product from this website on 13th July. When it hadn't arrived by the delivery due date I contacted the customer service team who asked me to wait a full 21 calendar days before ordering a replacement. I did this, and (surprise surprise!) the item did NOT show up. So I ordered a replacement item, which I was told would arrive by 15th August. It is now almost a week after that date and I have still not received my order (nor am I expecting it to arrive). This is a JOKE of a… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 29/07/2014 by Kenna87 (2 reviews written)

I was so pleased when I first came across LookFantastic. It had all the products I wanted and seems to always have a discount code on offer. Their delivery service was ace too. Then I made my second order, I ordered two things...they were dispatched separably. One item i received in a couple of days, the second i never received. I complained and was given a tracking number. That was the number for the first item, which i received. The second item was still showing as "Awaiting Pick" so i knew… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 29/07/2014 by Kenna87 (2 reviews written)

I was so pleased when I first came across LookFantastic. It had all the products I wanted and seems to always have a discount code on offer. Their delivery service was ace too. Then I made my second order, I ordered two things...they were dispatched separably. One item i received in a couple of days, the second i never received. I complained and was given a tracking number. That was the number for the first item, which i received. The second item was still showing as "Awaiting Pick" so i knew… Read Full Review

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★☆☆☆☆

“Very disappointed customer.”

Written on: 12/07/2014 by Jaylene118 (1 review written)

I have been using this website since April and I've been ordering a few orders. The first few orders came within 2 weeks but since 8th May, I have been waiting for 3 orders to come and they never came. I've been chasing them with customer service and still waiting for my orders. I am very disappointed and will never order from this website again… Read Full Review

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★☆☆☆☆

“Don't ever buy anything from this site or affiliate sites”

Written on: 10/05/2014 by 370Miller (1 review written)

I placed an order which was meant to be dispatched on 7th April. I still have no received my order. Customer service is terrible and don't want to help at all. This site is stealing from customers, they take orders and do not deliver the products. Do NOT use this site or any of its affiliates… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 04/05/2014 by CamrynHorton (1 review written)

Really poor customer service, and when they make an error they tell lies about stock levels rather than put their hands up. AVOID, very poor customer service that don't read emails properly… Read Full Review

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★★☆☆☆

“Customer service / delivery time”

Written on: 04/05/2014

I used to order from this website on a monthly basis. One of my last orders has not been delivered (over a month) and even though I have filled in all the papers I have been required for the situation to be investigated, I keep getting a standard reply from their customer service whenever I try to get any kind of follow-up. It has been very frustrating and upsetting. The company has a good website, good product range and and a good email marketing strategy but all is compromised when you can't… Read Full Review

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★☆☆☆☆

“What has happened? They used to be reliable”

Written on: 23/03/2014 by TonyWelch (1 review written)

I've used lookfantastic many times before up until last year and I've always been happy with the service. However close to three weeks ago I ordered products and since then, no news at all. Last week I sent them an email but no response as of yet. What has happened to this company? Had another friend who said it took forever to get the products. I'm not going to use them again and will try to cancel my order as I need the products soon!!… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY AT ALL COSTS!!!”

Written on: 09/03/2014 by AlessandraHolmes151 (1 review written)

This is a company that truly does not care about customer service!! 3 X phone calls and yet another phone call speaking to a manager (4 in total) and still unable to cancel an order, literally half an hour after placing it. The staff are too lazy to care and unhelpful. Company all about profit. Will NEVER ORDER FROM THIS COMPANY AGAIN, NO MATTER HOW THEY TRY TO LURE CUSTOMERS BACK WITH DISCOUNTS… Read Full Review

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★☆☆☆☆

“horrible deliveries and service”

Written on: 06/03/2014 by jamezdk (1 review written)

Used to spend €100+ a month on this site, but have avoided this place since a bad experience in 2012. Recently I needed some products again and get lured into using this site with a good discount code, what a mistake... It has been 14 days now and I have not received my two orders in EU (37198318 & 36930376) and I am sure that I have just wasted €150. DO NOT USE THIS SITE!… Read Full Review

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★☆☆☆☆

“Still waiting a refund a month after I was promised”

Written on: 04/03/2014 by Tammy414 (2 reviews written)

I paid a £5.00 charge for a next day nominated time delivery. The order was indeed delivered the next day but to another street at the other end of town and I have never been told to this day where my delivery was sent to. Despite 5 emails from the customer service department promising me a refund within 4-5 working days, I am still waiting over a month later. Never be tempted by the low delivery charges, as they are so cheap because they don't actually deliver any goods. Be warned!… Read Full Review

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