Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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Latest Reviews

★☆☆☆☆

“IGNORANT RIPOFFS”

Written on: 18/11/2016 by marnijones (1 review written)

Sept 12 Order Placed. ‘Day7’ Sept 20 Refund requested. ‘Day 35; Oct 29. Refund Requested. Order STILL not received. ‘Day 57’ Nov 15 Refund demanded ‘Day 60’ Nov 18 Refund demanded. DAISY on lookfantastic facebook tells me ‘As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement.’ I am out $75AUD, I have never received the items. I require their complaints Management to refund me… Read Full Review

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★☆☆☆☆

“Terrible shop”

Written on: 19/06/2016 by villana (1 review written)

I ordered a hairdryer in the US, but it doesn't work in my network. There's not information about voltage in the description of hairdryer, but it's one of the most important options for every devices you sell! The LookFantastic refused to refund me the postage costs for return defective item. For me shipping cost for delivering hairdryer back to England is equivalent to the cost of the hairdryer. I don't recommend this store anyone!… Read Full Review

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★☆☆☆☆

“Needs a BBC Watchdog investigation”

Written on: 03/06/2016 by Brooklynn151 (1 review written)

I didn't think 'customer service' could be this bad, but it is. I ordered a monthly beauty box, then cancelled the subscription immediately as soon as the box was despatched and by the 23rd of the month as per the guidelines. My box came and all was good, then on June 1, an email telling me my order (what order?) had been despatched. I checked my account, no order number, or evidence of anything being sent. I checked my card statement online, and they had taken money out already. After two… Read Full Review

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★☆☆☆☆

“ zero customer service”

Written on: 24/05/2016 by jmm2 (1 review written)

Wish I'd read the reviews on here before ordering but unfortunately I saw there overall score was very good on Trust Pilot and didn't read any actual reviews. They took more money than I authorised payment for (isn't this fraud?) They then called me a liar and denied this happened, until I produced a screen shot of the transaction at which point they changed their story and still tried to deny responsibility. I finally got them to refund the difference only to find when my order arrived that… Read Full Review

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Mav007's Response to jmm2's Review

Written on: 03/06/2016

I posted a review there and will see if it gets removed. I also have written my own reviews on my own websites that they can't delete, which come up high on a google+ search. Do add to it if you find it to bump it up.

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Mav007's reply to Mav007's Comment

Written on: 04/06/2016

Yes, my review was reported by LF as well as 16 others in 3 minutes. I have reported them to TrustPilot for abusing the system to remove negative reviews.

I have emailed my verified purchase, and have screenshots of all 17 'flagged' posts. If the site does not act, then it's off to Watchdog.

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Rosiem200's Response to jmm2's Review

Written on: 06/06/2016

Update. As expected my review on TrustPilot was removed at the request of LookFantastic as they supposedly do not believe I am a genuine customer. I have provided my order number/invoice etc to TrustPilot but they have yet to reinstate my review. Unsurprisingly they never seem to remove any good reviews for being unverified.

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Mav007's reply to Rosiem200's Comment

Written on: 06/06/2016

Same here! They are now saying my email and username on TrustPilot don't match, even though I have a screenshot of my matching online account details , plus 2 screenshots of an order and despatch note that no one can access. I, like most people use different emails for subscriptions, and one for personal communications, and never use my real full name on the web. Only foolhardy people do that.

I also reported LookFantastic for flagging 17 negative reviews in 3 minutes. Luckily I took screenshots of each one with my own date and time stamp. I also tweeted them, as other people said it was too suspicious. Building up a case for Watchdog...

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★☆☆☆☆

“WORST ONLINE RETAILER ENCOUNTERED”

Written on: 07/04/2016 by WendyMassey128 (1 review written)

Made an order for the wrong item by mistake, and put through a cancellation request within minutes, before purchasing the correct item that I wanted in the first place. Request was denied, because they just will NOT lift a finger to correct a simple error, or provide any help. Instead, they let the order go through the slowest mail delivery with no tracking, and after several return requests they merely sent through a return form marking the item as "unwanted" by me, denying any responsibility… Read Full Review

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★☆☆☆☆

“LIARS, don't partonize them”

Written on: 25/03/2016 by 412Sharpe (1 review written)

I wish I had seen this sooner. My experience was much like Bernice's, only I'm still waiting for my refund. Long story short, I ordered a product, it didn't come for ages, I asked them about it, and they said 'their delivery people tried to deliver it and called me THREE TIMES', as in, on three occasions, and 'I was never reachable'. Let's leave aside the fact that I get notifications for phone calls received when my phone is off (which it wasn't). Let's leave aside the fact that I have… Read Full Review

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★☆☆☆☆

“Didn't honour voucher code - false advertising”

Written on: 06/03/2016 by Healy70 (1 review written)

I ordered over £100 worth of goods with a voucher code for 15% plus a free gift. The free gift never arrived and when I queried it I was told that some of the order didn't qualify for the gift. Had I known the exclusions I would not have purchased the items from LookFantastic because I could have got them cheaper elsewhere. There were no exclusions stated on the advertisement for the code and no link to point me to anything like that. When I explained this to the customer 'support' (for want… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 03/03/2016 by AracelyShields (1 review written)

This company is horrible. Place an order in January and they processed my payment and then a couple weeks later I happened to check back on the status and the product was backordered until December. I cancelled the order and still waiting for the refund almost a month later… Read Full Review

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★☆☆☆☆

“AVOID THIS WEBSITE!!!!!! ”

Written on: 16/02/2016 by EllaAva1 (1 review written)

I have bought from these a few times but lately the service has been terrible, I've paid for next day delivery for it to turn up several days later only to get abuse from the courier when I complain and then not even a response from look fantastic customer service and now my latest order is saying delivered but I haven't received it and no one knows where it is!!! I have to sign a disclaimer form for them to decide IF they will resend the items back out but the can't say if or when they will be… Read Full Review

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★☆☆☆☆

“Misleading business with awful customer service”

Written on: 09/02/2016 by Burke460 (1 review written)

I would advice to stay away from this company...dishonest horrible business and obsolutly useless unhelpful customer service! They send emails with offers you buy things then they cancell by saying it's not in stock even it's still avallible on website you call them 100 times every time a different story... And a week later they would tell you there was a pricing error they not gonna fulfil you order! West of time! Dishonest shady business! Please people take your money to some more honest and… Read Full Review

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★☆☆☆☆

“Non existent service”

Written on: 31/01/2016

I ordered on the 26th, and after querying why i did not receive a tracking number on the 27th they said "there has been a problem in the warehouse which has resulted in your order being stopped prior to dispatch...we are looking into this for you". It is now the 31st and after a few more emails they repeat the line above and ignore my request for refund of shipping costs. Avoid like the plague… Read Full Review

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★☆☆☆☆

“Will never use again!!!”

Written on: 29/01/2016 by BaronLawrence494 (1 review written)

2nd time not to receive free gift. Added on to order so that the value was enough for the gift (as I would of bought the gift item soon anyway). It did not arrive. Customer service is horrendous. I contacted them to say it had not arrived. I received a reply which didn't relate to the question at all. I had to contact them again - from scratch through your orders on the website as you cannot reply to their message. They then replied and said the gift wasn't available and would send another -… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 23/01/2016 by wzDavies234 (1 review written)

Very poor. Placed a correct order. Delivery came out as my home address not the one on order. Customer service unable to offer any help. Tried to cancel order minutes after it had been placed - this was refused. My advise would be to AVIOD!… Read Full Review

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★☆☆☆☆

“Nightmare ! It should be called: lookRidiculous”

Written on: 18/01/2016 by JordanTierney475 (1 review written)

Worse customer service ever! They are not willing to help. They sent out the goods without export paperwork, the transportation company requested document from them several times, but lookRidiculous kept asking me to solve the problem by myself. If you want service like this, please purchase from them… Read Full Review

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★☆☆☆☆

“Pity that the company does not treat customers fantastic!”

Written on: 06/01/2016 by wv60ekz (1 review written)

Do not buy from this company if its a gift as they refuse to let you send products back, even though not used. If your wanting to buy GHD hair straighteners, my advice is buy directly from GHD, they offer a 21 days no quibble guarantee if not happy!!! wish I had known before hand, this company has paid for a top slot advert for related product searches, so beware… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 19/12/2015 by jnEwing408 (1 review written)

I've used lookfantastic in the past with no issues so always thought of them as a good company. However, I will never be using them again after the issues I've experienced. I placed an order last week for Christmas presents and selected the free delivery option as I had plenty of time for the parcel to arrive before Christmas. I then went back to add something to the basket and the website automatically defaulted to premium next day delivery, and I only realised this after I had paid. I… Read Full Review

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★★★★★

“Speedy delivery”

Written on: 10/12/2015 by rubberleg (2 reviews written)

I'm glad I didn't read the reviews on here or I might not have bothered! Ordered 2 Kerastase items from Lookfantastic, which arrived ( in massive packaging!) within a week. Maybe I'm the lucky one? Or maybe people are more likely to review if they're unhappy... Personally I'd recommend them, and have ordered in the past (God starighteners) with no problems then either… Read Full Review

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★☆☆☆☆

“ Do Not Buy from this Company”

Written on: 10/12/2015 by 1985Horton (1 review written)

Placed an order and initially problems with processing payment - despite responding to emails this took 5 days to resolve and ended up with me calling the company as the emails were clearly not working. Eventually received my goods only to find both free gifts which i qualified for were not enclosed. I emailed to query this and was advised that both were out of stock, however I was not advised this when I called to resolve the payment issue - very misleading? I then called and explained my… Read Full Review

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★★☆☆☆

“Placed an order... Never got processed despite it...”

Written on: 27/11/2015 by crhymes80 (1 review written)

It was black Friday week so I decided id check this site out as it came up with GHD discounts! so I browsed the site and eventually placed my order! I had the confirmation email, I then received another email at 4am the next morning of a payment problem (Ok this was my fault and I did correct it the following instance) from then onwards I kept logging in onto my account to check the status of the order and it stayed the same so I naturally got worried as it said next day delivery if order was… Read Full Review

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★☆☆☆☆

“What a fuss over a Damaged tub of conditioner”

Written on: 21/10/2015

Received a broken tub of conditioner which meant the contents had escaped contacted the company and they wanted photos,ok so i sent them, then they wanted more photos - how many photos can be taken of a broken tub of conditioner? Then I am requested to send the faulty tub back (obviously going to cause a mess in the post but heyho) and supplied with a returns slip, only to find that the return slip provided has an incorrect barcode so the parcel could not be accepted. I have been with this… Read Full Review

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