Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“Worst!”

Written on: 27/08/2015 by Giannam176 (1 review written)

I used to like it and placed a couple of orders for the price and speed. I guess will never know how terrible their customer service until I have the problem. because you will never get advice or solution from them. My recent order never arrived. So I got in touch with them, after 21 days waiting, the only things I got so far were apologies and a commitment to start the investigation. But , never an update for the investigation or advice for next step. Then, I flied a compliant, and that when I… Read Full Review

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★★☆☆☆

“BE VERY WARY OF THEIR OFFERS”

Written on: 15/08/2015 by SB27 (1 review written)

The contents of their bonus boxes sound great!!! BUT when they arrive, only half the contents are there.........and despite contacting the company by email, no one replies even those you have received confirmation your email has arrived. VERY POOR CUSTOMER SERVICE… Read Full Review

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★☆☆☆☆

“Terrible Company ”

Written on: 02/08/2015

I recently received a first (and last) order from Lookfantastic. It arrived damaged marked by the U.S. Postal Service. I have spent way too much of my time trying to contact their Customer Service Department and also that of The Hut Group. I've now come to the conclusion that I'm either going to have to drop the matter or dispute the charge on my credit card. Don't order from this company; I've now read this is VERY common when dealing with this company. Signed, Fed Up… Read Full Review

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★☆☆☆☆

“wish I had read these reviews befor doing busniss with...”

Written on: 03/07/2015 by JASroufe2 (1 review written)

I ordered two products May 2015 when I did not receive any shipping out dates or tracking number I contracted Lookfantastic they email back said give more time this was June 2015 July 2- I sent another e mail they then said "didn't know why I had not received my order". but still no tracking number, I do not believe the order was ever shipped not only that my credit card was compromised after using on their web site .. I will NEVER do business with this company again, I feel sure they will… Read Full Review

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★☆☆☆☆

“Terrible checkout and customer service”

Written on: 30/06/2015 by Trevor459 (1 review written)

I've had an absolutely terrible experience with this company, and am now out of pocket because of their incompetent systems and terrible customer service. Issue 1 I used them initially because of the discount they offered for Elle subscribers. The blurb given for this to be applied was that it would be applied at checkout, with no link for any terms of the offer. I went ahead and paid thinking it would be applied, but got charged the full amount. I queried this with their customer service… Read Full Review

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★☆☆☆☆

“Horrible service”

Written on: 26/06/2015 by JaseBailey (1 review written)

Don't order from this website. Misleading promotions and missing "free" gifts. Useless customer service… Read Full Review

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★☆☆☆☆

“False Advertising?”

Written on: 23/06/2015 by MLH1970 (1 review written)

I ordered GHD straighteners for my Daughter's birthday and I was supposed to receive a free gift worth £40! When the parcel was delivered, it contained hair serum - no straighteners and no free gift. Called them and was told they were very sorry. I had to order and pay for another set of straighteners and send back the hair serum. Once they had received the serum they would refund my first £145 but...BUT they couldn't send the free gift as that had expired so they would send me free gifts… Read Full Review

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★☆☆☆☆

“Awful avoid !”

Written on: 15/06/2015 by Raley (1 review written)

Look fantastic the worst shopping experience ever ! I ordered a 3mth subscription for beauty box which also offered a free skincare set worth £33 . It didn't mention my gift in order confirmation so first thing in morning I rang up to confirm it . No problem I was told someone would call me and gift was in stock when I ordered .i said if no gift I wanted cancel order so wanted confirmation before they processed my order no problem told . Week later no contact and so called again . They would… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 24/04/2015 by McNulty295 (1 review written)

I have been buying my hair serum from here for years on a regular basis with no problem. I recently received a damaged product from them, the top of the pump had been broken off entirely and it looks as though this happened in the packing department. When I contacted lookfantastic about this issue, they sent me an automatic and robotic reply with returns details, no sorry, no explanation as to why this had occurred. When I questioned them about this by submitting another query they then… Read Full Review

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★☆☆☆☆

“Worst online shopping experience ever!!”

Written on: 24/03/2015 by Ball468 (1 review written)

Worst online shopping experience ever!! There have been not 1, but everything wrong with ordering from this website. Ordered 4 items from this rubbish website, which clearly stated that delivery will be within 2 weeks. Once my order was complete and payment was taken, I get an order dispatch email stating that I have to wait at least about a month for the order to be delivered. A bit puzzled initially, but I patiently wait, about 3, 4 days from the month target date coming up, I get a little… Read Full Review

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★☆☆☆☆

“NOT TO BE TRUSTED”

Written on: 23/03/2015 by Libbyu393 (1 review written)

It would appear that this & all company's associated with the Hut group should be avoided at all costs as they are unable to supply good customer service,any many instances are uncontactable and seem to offer products at what can only be described as to good to be true prices. If this company is genuine then they need to put something out in the public domain clearing their name… Read Full Review

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★☆☆☆☆

“misleading offers, terrible customer service....AVOID!!!”

Written on: 18/03/2015 by jodieb1701 (1 review written)

The first time I used this site, I placed an order for some christmas presents for the order and payment to go through and then be told they were out of stock. This was disappointing but I thought I'd give the site another go when they emailed me an offer with a free beauty box - I made a purchase but then found the beauty box was included as apparently one of them items on my list was an 'exclusion' how I was supposed to know this I do not know as this was very clear, there also should have… Read Full Review

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★☆☆☆☆

“Be very careful when placing an order with...”

Written on: 11/02/2015 by Tabitha303 (1 review written)

Be very careful when placing an order with Lookfantastic!!! They send you a discount code for 15% to 20% I put an order through for shampoo and tooth brushes. When selecting the items, free gifts were attached to the product ( I did not want them) When I proceeded to the checkout page, there is not an option to opt out of these gifts that they have decided to give you! You haven't asked for them!! When I applied my discount code their internal system ignored my choice for a discount and sent… Read Full Review

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★☆☆☆☆

“Appalling Service ”

Written on: 05/02/2015 by 286Aguirre (1 review written)

One of the items I purchased was faulty and I immediately contacted the site requesting a replacement (with a photo as evidence). First, I was sent an email telling me to return the product and I would be reimbursed (no mention of replacing the item), then when I contacted them again, they said I had to return the item and wait for them to receive it before they would send a replacement. All in all, it took 25 days to receive the correct item. Appalling service. I definitely won't be using… Read Full Review

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★☆☆☆☆

“They want me to wait 2 months until they investigate”

Written on: 30/01/2015 by Ariabear (1 review written)

If I could give it no stars I would. I ordered a foundation off lookfantastic.com a month ago. And it's still not here. I decided not to use tracking as I thought it would come within 2 weeks like any other website. Nope. I contacted them and they told me to wait UNTIL March which is a months time before they even investigate it. Are you kidding me? On their dispatch page, it says up to 10 days for international orders.. which is decent. What a big fat lie. I bet I won't even receive it and… Read Full Review

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★☆☆☆☆

“no delivery! terrible service!”

Written on: 05/01/2015 by McKinleyqq62 (1 review written)

the order has been placed on 12-Dec and despite the message confirming the dispatch, the order is not yet traceable with the post service (as of 5-Jan)! The clarification from customer service has been given with no respect to committed delivery terms, only one advice - to wait, no apologies, no proactive follow up of the order. I start to suspect the website to be a fraud, never again!… Read Full Review

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★☆☆☆☆

“Still Awaiting Item! Will Not Purchase Again”

Written on: 11/12/2014 by EllaGalbraith73 (1 review written)

Ordered a product in early December at what I thought was a very good price. Was told it had been dispatched and would arrive by 9th. It hasn't; I've complained. I could see from the tracking that their courier hadn't even picked it up. I pointed this out. Customer service said it had been sent and I could only complain 2 weeks later...So a month basically to wait to figure out if your item is ever going to turn up. NOW here is what makes me really angry and why I will simply not shop from them… Read Full Review

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★☆☆☆☆

“Slow delivery, dreadful customer service”

Written on: 04/12/2014 by EvieN63 (1 review written)

I ordered an item from Look Fantastic - it took ages to be delivered but what eventually arrived was a similar product, not the one I ordered. I contacted them and they advised I needed to return the item to get a replacement. I sent the wrong item back and over a week later they advised a replacement had been sent. What arrived? The incorrect item they sent me in the first place! So I had to send it back again. No-one got in touch with me, so I sent them email after email after email. Finally… Read Full Review

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★☆☆☆☆

“not recommended”

Written on: 23/10/2014 by awBarton127 (1 review written)

Primitive website and not helpful customer service; I am usually supporting small companies, but do not waste your time with this one; if you have any problems, do not expect any help, they will take your money and that's all; moving back to Amazon friendly website; … Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 18/09/2014 by Messiah1949 (1 review written)

Appalling customer service once the order is with the courier they do not accept any responsibility for non delivery. Goods not received 7 phone calls later to the useless customer service and i'm advised they cant process a refund until good returned from courier - courier claims they have lost them leaving me £30 quid out of pocket. Disgraceful!… Read Full Review

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