Lookfantastic.com www.Lookfantastic.com Reviews - www.lookfantastic.com

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★★☆☆☆
1.6 / 5
16% of users recommend this
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Latest Reviews

★☆☆☆☆

“Don't ever buy anything from this site or affiliate sites”

Written on: 10/05/2014 by 370Miller (1 review written)

I placed an order which was meant to be dispatched on 7th April. I still have no received my order. Customer service is terrible and don't want to help at all. This site is stealing from customers, they take orders and do not deliver the products. Do NOT use this site or any of its affiliates… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 04/05/2014 by CamrynHorton (1 review written)

Really poor customer service, and when they make an error they tell lies about stock levels rather than put their hands up. AVOID, very poor customer service that don't read emails properly… Read Full Review

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★★☆☆☆

“Customer service / delivery time”

Written on: 04/05/2014

I used to order from this website on a monthly basis. One of my last orders has not been delivered (over a month) and even though I have filled in all the papers I have been required for the situation to be investigated, I keep getting a standard reply from their customer service whenever I try to get any kind of follow-up. It has been very frustrating and upsetting. The company has a good website, good product range and and a good email marketing strategy but all is compromised when you can't… Read Full Review

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★☆☆☆☆

“What has happened? They used to be reliable”

Written on: 23/03/2014 by TonyWelch (1 review written)

I've used lookfantastic many times before up until last year and I've always been happy with the service. However close to three weeks ago I ordered products and since then, no news at all. Last week I sent them an email but no response as of yet. What has happened to this company? Had another friend who said it took forever to get the products. I'm not going to use them again and will try to cancel my order as I need the products soon!!… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY AT ALL COSTS!!!”

Written on: 09/03/2014 by AlessandraHolmes151 (1 review written)

This is a company that truly does not care about customer service!! 3 X phone calls and yet another phone call speaking to a manager (4 in total) and still unable to cancel an order, literally half an hour after placing it. The staff are too lazy to care and unhelpful. Company all about profit. Will NEVER ORDER FROM THIS COMPANY AGAIN, NO MATTER HOW THEY TRY TO LURE CUSTOMERS BACK WITH DISCOUNTS… Read Full Review

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★☆☆☆☆

“horrible deliveries and service”

Written on: 06/03/2014 by jamezdk (1 review written)

Used to spend €100+ a month on this site, but have avoided this place since a bad experience in 2012. Recently I needed some products again and get lured into using this site with a good discount code, what a mistake... It has been 14 days now and I have not received my two orders in EU (37198318 & 36930376) and I am sure that I have just wasted €150. DO NOT USE THIS SITE!… Read Full Review

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★☆☆☆☆

“Still waiting a refund a month after I was promised”

Written on: 04/03/2014 by Tammy414 (2 reviews written)

I paid a £5.00 charge for a next day nominated time delivery. The order was indeed delivered the next day but to another street at the other end of town and I have never been told to this day where my delivery was sent to. Despite 5 emails from the customer service department promising me a refund within 4-5 working days, I am still waiting over a month later. Never be tempted by the low delivery charges, as they are so cheap because they don't actually deliver any goods. Be warned!… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 03/03/2014 by leanne111 (1 review written)

Ordered twice from this website, both had issues and will never use this website again. First time I tried to alter the address to come to my work address, was told I could do this then when it went to my house I rang them and they said it wasn't possible, the girl I spoke to was rude and couldn't of cared less. Second time I tried to alter the delivery to next day 3 minutes after I submitted my order then was told this was also not possible. Only after the sale, once that's done then they are… Read Full Review

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★☆☆☆☆

“awful service, awful products, awful people, awful...”

Written on: 28/01/2014

awful service, awful products, awful people, awful experience. please please do not go there… Read Full Review

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★☆☆☆☆

“lost parcel”

Written on: 27/01/2014

order was for ghd hair straightners and hair drier on 15th december and still not recieved.called them about 2 weeks later and informed me that it had been sent to the USA in error and would have to wait for it to be returned by the courier and could not refund untill returned to them (wont hold my breath then) BAD BAD BAD customer service DO NOT USE !!!!!!!!!!!! parcel value of £106 and they dont track them !!!! it is 2014 you know as long as they have been paid they couldnt care less I… Read Full Review

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★☆☆☆☆

“Delivery time stated before purchase dishonest”

Written on: 15/01/2014 by Shopperkaye (1 review written)

International other than Europe delivery time on website says 5-10 working days. After payment says if goods not received wait after 30 days to enquire. When I contacted by email got a do nit reply answer to log in and send. Did this to complain and received an answer on a do not reply email. Purchased 26 December. Money received by Lookfantastic 27 December. Second purchase 2 January. Money received by Lookfantastic 3 January. More than 5-10 working days as stated on website since purchase… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 31/12/2013

Bought some GHD hair straighteners from Look Fantastic and they were faulty. Customer service would take NO responsibility for them and was told to return them to GHD's own company. They would not help in anyway. Disgusting service. Avoid them like the plague. DO NOT USE!!!… Read Full Review

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★☆☆☆☆

“Used to be great but customer service is terrible”

Written on: 18/11/2013

I have been shopping at LF for years. They have now started using Yodel for deliveries. Yodel made no attempt to deliver and lied about leaving a card. Customer Service tell me I have to wait 14 days and don't care that their delivery company are liars. No apology made. Standard email sent in response. Not shopping with them again. Sorry LF you lost a customer of many years. Plenty of other places sell the same products… Read Full Review

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★☆☆☆☆

“VERY MISLEADING ”

Written on: 15/11/2013

On the Sites home page is three discount codes each relating to how much spent i.e. £10 off a £70+ spend. I ordered a pair of GHDs but when I tried to use the code it would not accept it. On contacting them they said it did not work with GHDs but I pointed out there was not asterisk beside the discount code to suggest there were terms and conditions relating to these and was more or less told 'tough' This is very misleading to anyone wanting to purchase from the site… Read Full Review

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★☆☆☆☆

“First orders last year without problems, but now BIG...”

Written on: 26/10/2013

I did order Jane Iredale cosmetic and they sent me wrong product and I returned that. After weeks I received a new parcel with the same wrong product as the first time. Unbeliveable! Cannot trust Lookfantastic any more. It is also very difficult to reach the customer service… Read Full Review

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★☆☆☆☆

“terrible! they took my money and never registered the...”

Written on: 01/10/2013 by alina_t (1 review written)

I have bought a Bumble & Bumble texture creme and never received it! I have tried to reach them through an e-mail, but, logging into my account, I have discovered there wasn't any order recorded: practically, they have sent me the order confirmation via e-mail, they took my money, but never registered my order! I wrote them but had no reply.... I have NO WORDS for this! Nowadays it should safe to buy online!… Read Full Review

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★☆☆☆☆

“Don't use this company.”

Written on: 18/09/2013

As a new customer, I filled out my details online and clicked confirm. The system automatically returned me to my telephone number, saying that it was incorrect. It wasn't. I used different numbers and eventually it accepted one. However, when I received the emailed receipt they had charged me for express delivery, which I had not requested or wanted. I can only assume that as I messed around with telephone numbers, their system had automatically put my request for free deliver to express… Read Full Review

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★☆☆☆☆

“Courier threw my parcel over the back gate”

Written on: 09/09/2013 by rjfljaslfkj (1 review written)

No-one from customer services at LF ever got in touch, despite me not finding it for 2 days, and trying to contact them getting nothing but "do not reply" automated responses. When I called the courier company, Hermes, they refused to deal with me saying all consumer questions had to come through Lookfantastic, who of course are not contactable. What is that all about! Never again… Read Full Review

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★☆☆☆☆

“SHOCKING customer service”

Written on: 22/08/2013

NEVER ever use this company. They did not deliver the product (at least I didn't receive it) they can't tell me who signed for it. They insist on a driving licence copy for my signature. They claim not to have received it. After 5 weeks or more, no product and no refund… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 26/07/2013

Ordered 250lml bottle of Philip kingsley hair tonic when they offered me 15% off, I was sent 75ml and was being charged for the bigger size till I complained and offered £5 refund terrible customer service will not order again… Read Full Review

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