Walked into the Trafford Centre Coast, now I have worked in retail and cardinal rule number one you acknowledge the customer! There was not anybody else in the shop but me. The girl behind the till was busy messing around with the till doing what looked like to be paper work, which should be done in the office. There was a girl on the fitting room, when no one was in there she did not ask if I needed help with anything when I did, but did not feel welcome so walked back out the shop. Poor customer service needs to be dramatically improved.

I have tried to purchase a few things from Coast, the first order they cancelled without informing me. I contacted them and was prompt to make the order again, they gave me a few directions - such as "remember to put in the correct address" - like i don't know what address my credit card is registered on. I spoke to the bank just in case, and the bank confirmed they had approved the transaction. I have tried to make the order again twice after this and they keep on cancelling the order, without providing notice of it. On top of this they will hold your money for about a week before releasing it and making you wait another 3-5 days. They are far below average with regards to customer service and it is not positive that they will send your order at all.The company keeps on applogizing, however, that doesn't do much good when they keep messing up and showing their incapability to perform.

I'd like to comments on the ordering and overall online shopping with Coast-store.Be aware,if you place an order and get confirmation, it doesn't mean that you will get it or get any notification that order is cancelled. Also there is a cap for first order, even the fact that customer services denying this. I placed an order for the large value for the simple reason that i am size 6 and most item I want it to try are not available in the store.I got confirmation but never received the order neither notification that order was cancelled for security reason as my card is not register in the same country as delivery. I did try to place order with my husband card( delivery and card reg the same country) but even after entering 3d security pass for my card I got notification that details does not matched, however my husband card was charged.If details are not correct you will never get to the point of getting confirmation from the bank.which means they highlighted my email and stopped any orders. I changed the email address and placed order again and got exact the same and my husband card was charged again.After all I created account placed two small orders(one on thursday for tuesday delivery and one on friday for monday delivery)and it was ok. Order for monday shipped but the one placed to be delivery on tuesday not processed yet, even the fact it placed before one for Monday .Customer service can't explain why or tell me if it will be process at all. What i got ''sorry''and you will get this every time when you contact them. i am genuine customer and I understand that company takes all measure to protect themselves. Coast has third company who runs security checks as i was explained and if they are not happy with your details order is just cancelled without any notice. I was also told by customer service manager that delivery address has to be the same as billing address and the the reason for my previous rejections which is nonsense as a lot of other things that i was told. If they are that overprotective they should incorporate all their rules into ordering process and informed customers at the point of order and not just let customers waiting for days to find out that order is cancelled without in reality any particular reasons.

Absolutely dreadful!! Don't order from them. Took my money and I still haven't received dresses. You email and they don't reply and there is no contact number to speak to someone> I have never ever known such a dreadful company. Absolutely disgusting.......I warn everyone not to use them!!!! I wish I had read the reviews before I ordered!!!!!

I wrote to Coast on June 27th with a complaint about an item I had purchased and had ruined by following their washing instructions. They promised to reply within 48 hours.Ten days later I am still waiting. Even after 3 extra emails reminding them of their 48 hour promise. I doubt they will reply and even if they do I don't suppose my dress will be refunded or replaced as I don't have the receipt.You pay a fortune for a special item for a special occasion and you expect to be able to wear it more than once. I warn people now to have your items dry cleaned even if the label says you can hand wash it. My dress was ruined by following the label instructions.

I have never written a bad review before but after the awful experience I have had I feel the urge to warn others. After ordering five dresses online for a wedding, only three have arrived. The company have marked that all five have been delivered and so I am now having to prove this is not the case by going back through all of the emails. You cannot speak to anyone directly and they take a long time to reply on email. If you ask for someone to phone you, you are ignored. I am not sure if I will see any refund at this point and I am very disappointed in such a big brand name. I wish anyone luck when ordering from the website.

Was very late buying an outfit for a wedding due to a broken ankle in plaster and having to change what I wore last minute to accommodate the swollen leg and being on Crutches. A family member drove me 80 miles round trip to the Coast Store in Southampton but they did not have the correct size in a Dress and Jacket. They told me to order online for next day delivery. I went home placed the order, both were showing in stock. Total cost £250 of and paid for next day delivery. The goods did not arrive next day but had a text from the Courier to say it would be the following day. Nothing arrived. Sent email to customer service which took them 4 days to reply. Apparently they were out of stock of the items despite it saying they were in stock on the website and being charged for next day delivery. I emailed back to say cancel the order becuase by now I had to go out the following day to buy something else as the Wedding was now two days away. The order was not cancelled and they dispatched the goods 2 weeks later. It arrived with no paperwork apparently the computer was broken! I then emailed customer services 4 times to try and get some paperwork for returning the goods. Eventually after many emails they finally issued the paperwork but forgot to attach it to the email. So another few days of emails continued. Finally I sent the goods back to Coast using the Click and Collect. This was 7 weeks ago and still no refund. So now back to emailing Customer Service as they are not contactable by phone. To date this has been over 11 weeks since the day I placed the order. This is the worst Company I have ever dealt with and I will never buy from them again.

I ordered a dress from coast site and paid 135 pound plus 4.99 garanteed delivery my dress should of been delivered thur 17 july but no dress turned up after trying to track dress and emailing coast no reply came from either the phone number you ring is a recorded message i think that this is disgusting and should not be allowed a company this big should have someone to deal with these problems i will never buy another item from this company and would worn anyone not to buy there products on line as there is no costumer service at all i needed the dress for a wedding so i have got to get something else quick if the dress arrives it will be returned te same day with a letter enclosed asking for a refund including my 4.99 del charge

I ordered 3 dresses 8 days ago and despite several emails to them heard nothing until this morning when I got an email telling me 2 of the dresses were out of stock and one was being despatched. The last email I had sent them was telling them to cancel the order anyway. They are hopeless and only wish I had read reviews before ordering from them online - will never do so again!! Their Customer Service is terrible.

The woman must have made up her mind about not listening to any one who walks in there with a faulty product. She accused me of having cut a hole is a dress. I am so angry at this I'm contacting consumer watchdog! The dress had holes around the shoulders, I didn't see them when I fit because u don't expect to see that in a Coast dress. I have learned a lesson though, inspect every inch of the dresses if I ever buy one again from Coast. The dress had a ribbon hand written tag, the security label missing. I think that dress was worn a few times before being returned!!!

We got our bridesmaids dresses from Coast (Renatta Cobalt Blue). They were well made and beautiful. Coast were very helpful sourcing our dresses from several different shops.

Ordered a dress online last week for £175 for a Bridesmaid dress. Imagine my horror when it arrived today in a tiny cardboard box, the dress is full length with many, many layers. Due to packaging it looks like a dish rag not a beautiful full length, flowing dress. It's going to take an AGE to iron and as delicate material it's going to be a nightmare. Disgusting service from Coast & I'd never order online from them again. Other retailers on the high street send £30 dresses in a hanging bag/box, clearly that's too much trouble for Coast who don't value their customers regardless of spend. They should make it clear at point of ordering that it would come in a small box and require so much care to get it to look as it does on the website

Excellent customer service always, I would like to thank Milton Keynes Debenhams staff.