The DX Reviews - www.thedx.co.uk

★☆☆☆☆
1.0 / 5
504
7% of users recommend this
  • Value For Money

Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
? Ask our helpful community of experts about this product or company
The DX - www.thedx.co.uk - Ask a question now

Media Gallery for The DX - www.thedx.co.uk

The DX - www.thedx.co.uk
The DX - www.thedx.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Terrible”

Written on: 25/09/2016 by Brucemt406 (1 review written)

Wouldn't even rate 1 star had a delivery due on a Friday and because THE BACK DOOR was locked the guy couldn't be bothered walking around to the front door a whole 2 minutes walk then same again on Monday 2 drivers to lazy to walk to the FRONT DOOR had to take 2 extra days off work due to the lazy shocking company also customer service was shocking not helpful at all… Read Full Review

Report this review
★☆☆☆☆

“waiting and more waiting ”

Written on: 17/09/2016 by lzHouston130 (1 review written)

I have never had such bad service in my life and hope I never ever have call to have to use them. I have waisted 2 whole days on awaiting a collecting I have been lied to given a time slot of 900-1300 I confirmed this again on the day at 9.35 and at 12.35 I range to check again to be told it would be about 16:00. I then rang at 15:10 to check only to be told it would be around 17:00. This is after they came on the completely wrong day and I only found out this story when I rang on the day it… Read Full Review

Report this review
★☆☆☆☆

“Dreadful and Incomptent Service. ”

Written on: 05/09/2016 by MadalynnMcManus1984 (1 review written)

I was sent no contact email or mobile text by you. I had to get -- with much effort -- a tracking number from the UK passport service. This for return by secure delivery of supporting documents. There was no communication at all from you indicating when the item would arrive. When I used the tracking number, the online service indicated that it would be delivered sometime 2 Sept. It was not. I remained in all day. It was not delivered. No email update, no mobile text, no nothing! The… Read Full Review

Report this review
★☆☆☆☆

“Cant believe they are still in business!”

Written on: 03/09/2016 by mrspeaking (1 review written)

Ordered a large item from screwfix which could only be ordered online and they chose to use DX to deliver to us. We received a total of 3 texts on 3 different days stating that this item was out for delivery between 8 am and 6pm. Waited in all day on each occasion but nothing was delivered. A van did show up on the 3rd date, the driver knocked the door and asked me to sign while his colleague was in the van presumably finding our order. They then asked me what we had ordered and when i told… Read Full Review

Report this review
★☆☆☆☆

“Awful company, rude and unreliable”

Written on: 31/08/2016 by Nicholsonyw154 (1 review written)

We ordered some goods through Wickes, and the order was split, so some of it was being delivered by DX freight. We received a text from DX at 07:48 30/08/16 to say a delivery is on its way and this gave tracking details. I was in all day and tracked this all day with no change from 08:00 stating 'out for delivery from Bury.' After 18:10 and it had not turned up I rang Wickes customer services and they told me that an attempt had been made at around 13:40? Well I was in all day and there was… Read Full Review

Report this review
★☆☆☆☆

“DISHONEST / AVOID AT ALL COSTS”

Written on: 24/08/2016 by Georgiag115 (1 review written)

I spent all day waiting for a credit card to be delivered by this organisation. I work in a serviced office with a desk that can see the reception. Nothing was delivered, I was never phoned / emailed to be told that nothing would be delivered and I still have no idea why the delivery was not made. I needed this card prior to a holiday and now won't have it. Prior to this point we received several letters informing us they had attempted to deliver items at times we were at home and they clearly… Read Full Review

Report this review
★☆☆☆☆

“absolute disgraceful ”

Written on: 23/08/2016 by Mario314 (1 review written)

I shopped with a company yesterday & they decided to use this service. I had an email off the company last night saying my parcel was sent with dx & it'll be with me in between 8am & 8pm today. Waited in all day to no avail. 6pm tonight had a email off dx saying it's in their hands & won't be long. 8.30pm I had another email off them saying it has been delivered. I couldn't believe it..!! no one knocked my door. I went & looked out my front incase they left it there but it weren't. I don't know… Read Full Review

Report this review
★★☆☆☆

“Poor communication, impossible to contact”

Written on: 23/08/2016 by richylj69 (1 review written)

Initially I thought it was going to be a good service. I received a pre-delivery email saying that my delivery was ON AM. From the email this said next working day. However, the tracking link on the email didn't work. The delivery did not arrive next day. I wasn't hugely bothered by this, but I just wanted to know WHEN it was going to arrive so I didn't wait in needlessly. No delivery next working day. Attempted to contact via Email and later by phone. Beware this costs you and after 20 minutes… Read Full Review

Report this review
★☆☆☆☆

“Rubbish”

Written on: 23/08/2016 by Nathanaelr195 (1 review written)

I would like to say that I would not recommend using DX as this delivery company are totally rubbish. If you buy something and the company uses DX and please don't shop with that company. DX fail to delivery goods in a timely manner and falsified the tracking history. It took two weeks to get my parcel delivered. Wasted time calling and chasing my goods and time taken off expecting delivery and still no deliver, along with the stress and aggro. No stars for this delivery company and never… Read Full Review

Report this review
★☆☆☆☆

“Did not deliver as promised”

Written on: 22/08/2016 by Applepuff (1 review written)

Waited in for a whole day to await promised delivery which did not arrive. Emailed the company but no reply. Emailed the retailer who told the goods would be rediliverd after the weekend and I would be phoned an hour before delivery. Surprise surprisr, no call delivery eventually made mid afternoon of a second day waiting in, my delivery came in a very large box contains a sofa and clearly marked as weighing 50kilos. I could not believe that the company had not supplied a trolley for the… Read Full Review

Report this review
★☆☆☆☆

“SHOCKING.”

Written on: 20/08/2016 by CantuItalian166 (1 review written)

I was due to get my visa yesterday between 9am-5pm, and required ID to sign for my visa. I notified reception both on the ground floor and my office floor to make sure the incompetent person does not leave, and my receptionists also helpfully rung loading bay to notify that an important delivery was coming. I rung DX several times to leave instructions - third floor, my mobile number etc. Rung DX at 5, said courier has until 6pm to delivery. OK fine, then at 6, he was still not here. Rung the… Read Full Review

Report this review
★☆☆☆☆

“Nightmare ”

Written on: 20/08/2016 by BaileeSuarez (1 review written)

No contact number nothing. Spent hours trying to sort out how I was ever going to get my tickets. Donot deliver to neighbour Could not deliver to my work, could not arrange a Saturday so book a day off work, so lost day pay, then this morning got an email telling me I have to change the day. As this all has to be done with machines I still could not speak to anyone. None of the phone numbers work!!!? So today I've had to book another day off. The worst delivery company I've ever… Read Full Review

Report this review
★☆☆☆☆

“Appalling ”

Written on: 19/08/2016 by megzw1 (1 review written)

I cannot believe the incompetence of this company. I ordered a parcel for next day delivery on a Monday evening. As it was late on I knew that next day would actually be Wednesday so I moved my schedule around to ensure I would be in all day. Wednesday was fine though because the latest I needed the parcel by was Friday. I checked the tracking on Wednesday morning to find that the courier had already tried and failed to deliver. This was beyond me considering that I received no phone call or… Read Full Review

Report this review
★☆☆☆☆

“DX dellivery service? Should read undeliverable...”

Written on: 17/08/2016 by jake57 (1 review written)

What can I say about this courier company without using a tirade of profanities, unfortunately, we the consumer have no control with regard when we order our goods which courier that retailer is going to use? I can honestly say, without a doubt, this courier company is by far the worst I have ever come across, after 4 failed attempts to have my goods delivered to my place of work, I finally rang the retailer and cancelled the goods, I naturally asked for a refund giving my reasons'… Read Full Review

Booboo1966's Response to jake57's Review

Written on: 18/08/2016

same nightmare now. I'm trying to get tickets and all the numbers I'm given don't work. Already lost 2 day off work.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Deliberate liars”

Written on: 16/08/2016 by Byrd18 (1 review written)

Medication first due for delivery on 11th August. 7pm DX website changed message to "unable to access building". This was a deliberate lie. Re-booked for 15th August (their nearest available date). Again no delivery and website message changed at 7pm to "No reply, card left", another deliberate lie. These people are a dishonest disgrace. Do not use their services. Tell the shop who hired them that you will not buy from them until they get rid of DX… Read Full Review

Report this review
★☆☆☆☆

“Waste of space”

Written on: 10/08/2016 by DirkAngus (1 review written)

This started 04/08 Unfortunately another seller on Ebay is going the cheap way and has used this terrible courier service called DX. Already had problems with deliveries in November last year. A calling card was left this time but the tracking number is not being recognised ? Nice system if it doesn't recognise it's own tracking numbers. I've tried this via the automated system over the phone and website to no avail. My wife send them an message via the website and haven't heard anything back… Read Full Review

Report this review
★★☆☆☆

“DISGRACEFUL ATTITUDE”

Written on: 10/08/2016 by HardAsLove (1 review written)

AWFUL! Card let through door saying needs a signature despite my wife being in. My wife said she was in the front the room with the kids when the card must have been pushed through the door but defiantly no knock. I suspect the driver just tapped on the door and legged it so could finish early. Had to text or anything to say going to delivery. Rang up and just got told, well you should answer the door. So rude and just didn't care. Arranged redelivery but got told it could be anytime during the… Read Full Review

Report this review
★☆☆☆☆

“Awful”

Written on: 08/08/2016 by SonnyHale20 (1 review written)

Just horrendous. Told by management that a mistake 'wasn't their problem'. HM passport service get another delivery service!… Read Full Review

Report this review
★★☆☆☆

“3 weeks and still no passport”

Written on: 04/08/2016 by Connollyds68 (1 review written)

Applied for fast track passport 15/july/2916 supposed to be one week Its now 2/august/2016 and dx still has been unable to deliver had every excuse from cant find my front door to van breaking down dx are hoping i will travel some 30 miles to Harlow to pick it up myself which i refuse to do… Read Full Review

Report this review
★☆☆☆☆

“Waste of space”

Written on: 02/08/2016 by Zechariahm31 (1 review written)

Don't use this company!!! E-mail and text received saying delivery arranged for 01 August 2016 between 09:00 & 18:00. Waited in all day & needless to say no delivery. Contacted the company (found a freephone number - 08000/197847) as web site number is 7p per minute!) Spent 15 minutes on the phone and all I could get out of them was that it was still out for delivery and if it didn't get to me they'd re-arrange for the next day! Still nothing by noon the next day so 3 more 10 minute plus… Read Full Review

Report this review
overview