The DX Reviews - www.thedx.co.uk

★☆☆☆☆
1.0 / 5
396
9% of users recommend this
  • Value For Money

Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Shocking Service”

Written on: 12/08/2015 by Nielsen117 (1 review written)

If I could give you zero stars or negative stars I would! I missed the initial delivery (as I work) and received a calling card asking to me rearrange a delivery. Processed the new delivery online and arranged for it to come the following day between 9am - 5pm. I have written confirmation of this booking and waited in all day for no one to arrive. I had no phone calls or e-mails to advise me that my delivery wouldn't be arriving so at 4.45pm I call both of the telephone numbers I found on the… Read Full Review

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★★☆☆☆

“Appalling if you need it on time...”

Written on: 06/08/2015 by Ortizzp496 (1 review written)

I was expecting two passports with two tracking numbers; however, they updated the status that the "property was not accessible"; this is a blatant false information as I had my wife and kids at home all day long (even as i write). They were waiting for the PPs to be back eagerly. Anyways, redelivery on the website could not be done as the website does not accept the postcode for any weird reason. Called the customer service, instead of being apologetic they offered plenty of excuses. However… Read Full Review

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★☆☆☆☆

“worse than useless”

Written on: 05/08/2015 by mortimerribbons (1 review written)

DX have to be the worst courier service I have ever dealt with, I don't understand why HM passport office would use a service that have such poor customer service skills. When trying to use the automated delivery service it tells me they need additional information, then it passes me to a representative but I'm on hold forever. When I did get through to someone they actually answered the phone swearing. All in all a terrible experience, ow and they sent me a text message of a delivery that… Read Full Review

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★☆☆☆☆

“HM Passport office - why use these clowns?”

Written on: 29/07/2015

In my passport application I asked HM passport office not to use a courier as only Royal Mail has a key to access the gated community where I live, what did they do? Send it via courier! But not just any courier, the worst courier I have ever had the displeasure of dealing with. I received a letter today saying delivery was attempted for my urgent passport, a lie as they could not get near my property. I went on their website and can only rearrange delivery to a workplace address, this is… Read Full Review

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★☆☆☆☆

“Worst courier services”

Written on: 29/06/2015 by gilesbar (1 review written)

Hi, Terrible service. Passport supposed to be delivered. No option to return to send which would be more convenient. I can't redeliver for days, no depot to go pickup item from as this would be easier. Oh and cost me 10 pounds for service which is more than Royal Mail special delivery. Long delay to get through to customer service on phone to boot. When you get passport or Visa ask who delivers back to you, if it's these clowns avoid. Giles… Read Full Review

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★★☆☆☆

“Aggressive delivery service”

Written on: 28/06/2015 by ElianWatkins462 (1 review written)

This company were delivering a bed stead to me which was an identical bed to one I had delivered in March by another company. I live in a sixth floor flat, but there are two efficient lifts available. The delivery in March was efficient and the guys were polite. The DX delivery this morning was both incomplete and felt aggressive. They would only leave the packaging on the ground floor, claiming that there is a restriction of their insurance policy, wouldn't give me time to check the packages… Read Full Review

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★☆☆☆☆

“No Delivery attempt, I paid for premium Saturday delivery”

Written on: 20/06/2015 by spencerbarriball (1 review written)

Paid extra for delivery of Saturday. On their tracking states that item is on its way to me from their depot. I wait all day and then mid afternoon write an email. I eventually get an email back saying my delivery is scheduled for Monday. So they lie on their tracking in order to keep premium from Debenham Plus for Saturday delivery, don't apologise for not delivering on time, moreover I get told I can have my Saturday delivery premium back like they are doing me a favour. I expect that back… Read Full Review

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★☆☆☆☆

“awful”

Written on: 06/06/2015 by Konnor199 (1 review written)

Disgusting customer service, on hold for 30 mins plus everytime. Staff uninterested. Couldn't find item even though we have a sorry we missed you card apparently they don't have the delivery.....do not use!… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 04/06/2015 by MarinWooten28 (1 review written)

1)FAILED TO DELIVER NEXT DAY 2) FAILD TO DELIVER ON TIME 2)WITH SECOND ATTEMPTS WAS NOT ABLE TO FIX FAILURE WITH EARLIER NEXT DAY DELIVERY (delivery scheduled for the earliest 4-6pm which was a disaster for me as the item i had to get, i had to sent with royal mail for next day delivery for my customer) 3)CALL CENTER OPERATORS ARE USELESS AND NOT CONFIDENT, WAS NOT ABLE TO HELP 4) MANAGER WAS NOT ABLE TO AGREE WITH LOGISTICS DEPARTMENT TO PRIORITIZE MY DELIVERY NEXT DAY The only thing i was… Read Full Review

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★☆☆☆☆

“Delivery not attempted”

Written on: 03/06/2015

I received a text saying DX had attempted to deliver my item but failed so I had to rearrange. They had not even rung the doorbell and when I went to look for a note there wasn't one! I'm not sure they even bothered to turn up. Given one star because I couldn't give 0… Read Full Review

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★☆☆☆☆

“most frustrating delivery firm”

Written on: 23/05/2015

waiting for my passport to be delivered by these idiots.on the day it was meant to be delivered someone was here all day.they said a note had been put through the door and it hadn't.why are the passport office dealing with such a firm?what's wrong with the post office. … Read Full Review

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★☆☆☆☆

“Failed to deliver pretended to have tried. Abysmal.”

Written on: 22/05/2015 by TaniaE (1 review written)

I was waiting at home for delivery when I received a text claiming delivery had failed. No one had rung the fully functioning buzzer or called. Our flat is in a property staffed by two porters no one spoke to them or rang on their clearly labelled fully functioning buzzer either. They clearly never attempted delivery. And it is an urgent delivery of passport… Read Full Review

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★☆☆☆☆

“Didn't deliver and didn't follow the delivery instructions”

Written on: 19/05/2015

Bought an item from Wiggle who are usually very good but this time the DX were the delivery option. They ignored the delivery instructions of delivering to a neighbour, the card left was totally blank and the tracking number on it was not registered at all to my delivery. Their telephone service could not help and I had to use wiggle to resolve. Very poor… Read Full Review

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★☆☆☆☆

“Utterly shocking DONT USE”

Written on: 16/05/2015 by vetsteph (1 review written)

Terrible service. 6 days to deliver my passport. Delivery date got changed daily. Cannot give estimated delivery times. Do they expect working people to take a full week off work to wait in anticipation. I will NEVER EVER use this company again. Unhelpful and terribly slow. I need my passport urgently as I need to travel internationally. Gave absolutely no assistance to speed up or rearrange delivery due to urgent nature after waiting for 4 days. Would not let me collect from he depot and… Read Full Review

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★☆☆☆☆

“Apostille document”

Written on: 11/05/2015 by Rubia293 (1 review written)

I needed to get a document legalised for a visa application for my new job abroad. The original document cost 80 pounds, the apostille cost 34.50. Altogether a cost of 114.50. DX said that they delivered it and it was signed for. However, I have received no calling card and my mum is adamant that she has not signed for any documents. They will not show me a copy of the signature or the name of the person who signed for it and I do not have my document. They say that they can not help me… Read Full Review

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★☆☆☆☆

“Undelivered passport”

Written on: 30/04/2015 by 420McGraw (1 review written)

I have read the other reviews and the score 0.9/5 said it all. 2 passports delivered by Royal mail no problem. The third to be delivered by this company, still waiting, the website states that the courier will leave a card if not delivered, not true received a letter saying they could not deliver and have tried to deliver. Web site useless keeps crashing. Will be contacting the passport office to get them to get my passport back. Sadly I cannot give them 0 stars. Absolutely useless. If possible… Read Full Review

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★★☆☆☆

“Unfriendly ....”

Written on: 28/04/2015 by 1katya (12 reviews written)

I am so tired of unfriendly or even slightly aggressive couriers. What happened to customers service skills, even if your job is stressful? I could say this about most of the company couriers who deliver to my door, except for Royal Mail Services & Parcelforce, who without exception, in my experience, have retained their genuine pleasant and professional attitude, even when they are worked off their feet, in this now competitive work climate… Read Full Review

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★☆☆☆☆

“Disappointed 3 times”

Written on: 19/04/2015 by TDoyle (1 review written)

This is the second time I have been subjected to DX because the HM passport office insists on using them and I have been disappointed both times. Indeed, this time they are meant to deliver three items and all three have been inexplicably delayed. I agree with everyone who has complained about their automated system - it has done nothing for me. I actually managed to speak to a real person yesterday who told me they had tried to deliver on Thursday - a lie, as I was home waiting all day. On… Read Full Review

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★☆☆☆☆

“Useless - DO NOT USE EVER”

Written on: 18/04/2015 by Gunnern237 (1 review written)

Useless company failed to deliver my passport on two occasions and failed to update or notify me on both occasions. They rely almost entirely on an automated customer service system via web and phone and it is is hugely frustrating. Avoid, and if you or anyone you know works for them tell them to leave anything has to be better than working for this embarrassingly unprofessional company… Read Full Review

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★☆☆☆☆

“Helpline?”

Written on: 12/04/2015 by shWells252 (1 review written)

I am awaiting expensive bespoke metalwork to be delivered by this comedy crew. Didn't turn up on the day given. After endless attempts to get through to their depot, I was told the driver was having a bad day (bless!)in the traffic. I suggested they bought the order fir thign next day. They haven't. And the depot isn't answering the phone. Most amusingly, the supplier of the goods has a mobile for one of DX's managers, we got him to ring the depot - he can't get through. One star is generous… Read Full Review

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