The DX Reviews - www.thedx.co.uk

★☆☆☆☆
1.0 / 5
464
7.5% of users recommend this
  • Value For Money

Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Terrible service”

Written on: 30/05/2016 by SamuelJohnston408 (1 review written)

They supposedly attempted to deliver my passport on 20/05/2016, no card left just a text saying nobody was in. My husband was home all day so this was a lie. I rescheduled the delivery to today, taking the day off work to wait in for it. I have just checked the tracking number via their "hotline" only to discover they are not able to deliver today. Why didn't anybody contact me to let me know, if I hadn't called I would never have known. I have now rescheduled again for 01/06/2016 so we will… Read Full Review

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★☆☆☆☆

“Absolutely, spectacularly useless.”

Written on: 28/05/2016 by PaulHDear (1 review written)

I had no choice but to use DX, as they are the only courier allowed by the US Embassy for passport renewals. Booked the collection and was given a "slot" of 9am to 7pm (really??). Waited in all day - nothing, not even a phone call. Emailed to complain and was told that my "delivery" (NO - it was meant to be a collection) would happen the next day between 9am and 5pm. No explanation, no apology. Have just waited in all day, and still nothing. Absolutely bloody useless and incompetent. If… Read Full Review

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★☆☆☆☆

“Very poor Terrible WORST service”

Written on: 26/05/2016 by 1974Freeman (1 review written)

Got a delivery text to say my parcel was coming on Wednesday 25th May 2016 with tracking number from DX. I took day off from work and I have been waiting all day for this parcel and it never came and no card left.There was no possibility of missing the delivery because i was at home all the day. I have Contacted the customer services for collection with ID and they won't let me collect my parcel with ID. WORST COMPANY PLEASE DO NOT USE THIS COMPANY… Read Full Review

Jvm620's Comment

Written on: 28/05/2016

i also have been trying to receive a delivery for 4 days - either they just put card through without actually ringing doorbell & don't give any indication of time - i am waiting for a passport was given yesterday as 3rd attempt no one came - via twitter was told it was out for delivery between 9-5 today at 9.05 am this morning there was a card through the door & missed mob call - i was in the toilet - & still missed them!! They couldn't have tried v hard as the dog didn't even bark! now have to wait in again on Tues cos he can't come back today - he can't have got v far as i sent a tweet back immediately i realised id missed him. so frustrating, can't believe anyone uses them for secure deliveries

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★☆☆☆☆

“Sales call”

Written on: 18/05/2016 by EFWilliams (1 review written)

I understand that selling is not an easy thing to do however I don't recommend that you hang up on someone saying 'there is not point' when stated that we have a no names policy but you are more than welcome to send information through. There are procedures that need to be followed. Leave a bad taste when reviewing couriers moving forward… Read Full Review

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★☆☆☆☆

“Please do not use this company if possible.”

Written on: 16/05/2016 by Armani282 (1 review written)

My story is too long to go into in detail - basically I stayed home from Monday until the passport arrived on Friday at midday after having paid another £6.13 on Thursday after getting a letter that said they were unable to deliver on the Monday. I found it was not possible to get any information as the phone is answered by a computer. This company should get no stars. Why does the passport office use this company? What is wrong with Royal Mail signed for? When renewing a passport it is not… Read Full Review

Shzny's Comment

Written on: 20/05/2016

I totally agree I have been waiting for three days now should of been here by 1pm today still not arrived. They have said now it should be here between 3pm and 5pm!!!!!!

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★☆☆☆☆

“useless”

Written on: 15/05/2016 by ZechariahStiles496 (1 review written)

inefficient service money grabing not delivered on due date has cost me several thou on cancelled trip crappy phone system costing me crappy offer of delivery time with cost no 24 hour phone lines a complete second rate company do not deserve to be in this work MONEY GRABBERS… Read Full Review

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★☆☆☆☆

“Worst service ever.”

Written on: 12/05/2016 by arhang3l (2 reviews written)

This is the second time happening when the delivery status shows delivered with 2 days delay and I didn't received anything. The worst part is they don't leave any card saying the item was delivered next door or somewhere else. So may parcel worth of £650 is with someone else and I don't know who. And as I said before this is the second time happening. AVOID USING DX DELIVERY people ! they are the worst… Read Full Review

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★☆☆☆☆

“Very Very Bad”

Written on: 11/05/2016 by DXDisaster (1 review written)

We are an e-commerce company and over the years have sent about 50000 boxes around the UK and have used UK Mail, City Link, APC, TNT, Royal Mail and decided to give DX 'a go' over these last 2 weeks. What a complete and utter disaster. The amount of stuff that they have damaged in this 2 week trial period is almost impossible. And not the usual small level type of damage like something being dropped, we are talking 'driving pallet trucks over boxes' type of damage. Complete and utter… Read Full Review

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★☆☆☆☆

“MASSIVE FUNDEMENTAL ISSUE!!”

Written on: 10/05/2016 by GretaWyatt (1 review written)

A courier company that doesn't actually deliver anything doesn't make a good courier does it? Card posted through my door, tracking number INVALID! Called 3 depts - Main cust call centre, Freight Dept & Express. Not one had any record of my number. Finally got to speak to local depot, promised delivery on 4 different occasions...its now 5 and still no delivery!...probably the worse company I have EVER dealt with… Read Full Review

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★☆☆☆☆

“No delivery attempted”

Written on: 02/05/2016 by Brian141 (1 review written)

First time left a card stating no suitable location, I suppose a locked letter box isn't suitable. Rearranged delivery, stayed in all day but no delivery. tried to phone no reply… Read Full Review

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★☆☆☆☆

“SHAMBOLIC.”

Written on: 28/04/2016 by TessaDraper (1 review written)

How can this service be able to continue? You should be ashamed of yourselves. I call for this company to be humiliated publicly and shut down immediately. Twice this month we have been lied to by your staff. Twice we have paid £6.13 for a service which has not materialised, cards which have been left at the wrong times. Hours have been spent on the phone to the ridiculously unhelpful automated service which is meaningless. I have been sitting in my glass fronted house all day and no… Read Full Review

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★☆☆☆☆

“keep moving the goalposts”

Written on: 22/04/2016 by FionaGriffin-Alt1964 (1 review written)

i received a txt message stating delivery would be on the 20th by 18:00, waited in all day and no delivery, same thing on 21st waited in and no delivery, contacted them on 22nd and they assured me they had spoken to the driver and my package would be delivered on the 22nd by 18:00, oh no no delivery again I then looked on the tracking info they gave me and it is now saying delivery will be made on 25th, I await with anticipation but I'm not going to hold my breath, in future I will check who… Read Full Review

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★☆☆☆☆

“not worth one star”

Written on: 14/04/2016 by jay55555555555555555 (1 review written)

i will not give dx any stars as they failed to deliver,i bought mattress to be delivered to the a address of a relative who is disabled,i phoned for a delivery time slot only to be told id cancelled[ why on earth would i be phoning for a time slot] got it sorted out eventually that i had not cancelled but was then told they would only deliver to my address because that was the billing address.the mattress was bought from debenhams who,s managers sent e mails and made phone calls the… Read Full Review

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★☆☆☆☆

“No details ”

Written on: 11/04/2016 by MathiasGrady (1 review written)

Came home from work to a card from do delivery. No details at all on card only yes to a signature was required! Who is the parcel 4? We have 4 people living here How do I get the parcel? Very poor service!!!… Read Full Review

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★☆☆☆☆

“The Worst Delivery Company Ever.......Beware!!!!!!!!!”

Written on: 10/04/2016 by 48Pereira (1 review written)

they lied that they came to my home and that i wasn't there which was not true, if that were true, they would have left a card saying I missed my delivery, which they did not do. When I called they were rude. This has happened three times now. The worst!!!!… Read Full Review

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★☆☆☆☆

“Twice in the last month I have had serious issues with...”

Written on: 08/04/2016 by DriveBy (5 reviews written)

Twice in the last month I have had serious issues with deliveries from DX Delivery. The first instance was a mattress that went missing and was signed for by someone pretending to be me - DX said that as their van was GPS'd at my property so they must have delivered it (the truth is they tried to deliver something else and I rejected it). The second issue was a parcel delivered to my home which was left outside in full view of the public while I was actually in (so was one of my… Read Full Review

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★☆☆☆☆

“The worst delivery company ever”

Written on: 07/04/2016 by 269Jones (1 review written)

I missed a delivery. I went to their useless website as they directed and ridirected it to my work place. They never deliver it. It stayed at the depo. I made contact over the phone and redirected it to my home adrress. They never delivered it. They are incompetent and outright filthy liars. Never apologised and remained unapologetic and arrogant on the phone .That is why is used by the government agencies. Words are failing me. I have to travel to their depo to pick up my document despite that… Read Full Review

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★☆☆☆☆

“TOTALLY INCOMPETENT COMPANY”

Written on: 06/04/2016

I received a delivery card today with a tracking number, my address and name, but on their website and on their automated phone line I have been informed that the tracking number does not match my postcode or surname. Finally after 45 minutes of calling, being redirected, and hung up on numerous times one of their customer advisers said that the delivery postcode is totally different, so there is nothing they can do! Who knows where the parcel has been delivered to! and now I have no way of… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 02/04/2016 by ivNielsen361 (1 review written)

As per other comments, could not get through to customer services and number was wrong on delivery slip so couldn't sort out online. Poor, poor service… Read Full Review

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★★☆☆☆

“Aggressive and Inept”

Written on: 31/03/2016 by Duganhs416 (1 review written)

I just had an irate neighbour on my doorstep after my parcel was wrongly delivered to his house by DX, the driver hammered aggressively on the door frightening his wife who is recovering from a serious illness, he didn't bother to give her chance to get to the door before breaking through their garden gate and throwing my stuff in their outhouse, he did remember to leave them a delivery note telling them where my parcel was however. I, on the other hand was home all day so it wasn't that he was… Read Full Review

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