The DX Reviews - www.thedx.co.uk

★☆☆☆☆
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562
7% of users recommend this
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Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“I waited a whole day for my item to be delivered, only...”

Written on: 03/09/2017 by 142Munn (1 review written)

I waited a whole day for my item to be delivered, only for it to be left with a neighbour that I do not know. DX left a delivery card where the reason for why they could not deliver it to me was left blank. I cannot get hold of the neighbour and to anyone with a bit of common sense would agree that personal paid goods should not be left with a stranger unless stated by the purchaser. Very poor service… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 31/08/2017 by lwGauthier220 (1 review written)

I was having a bed delivered from Worldstores. It said next day or selected day delivery. They use DX who never, not once, get in touch with me to tell me when it was coming. In the end despite my calling Worldstores at great expense of hanging on for half an hour twice, they failed to keep the date and didn't tell Worldstores who were totally in the dark about it. DX dumped the bed in my garden while I was out in the rain. I couldn't lift the boxes so they stayed there until DX picked them up… Read Full Review

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★☆☆☆☆

“My Biometric resident permit wasn't delivered .”

Written on: 21/08/2017

My BRP sent from the home office didn't arrive , home office sent me the Delivery Reference number I called DX to unsure and it said already had been delivered to me on the 28th of June which I didn't receive . I had to report it as lost and apply for the second time. While I was reading the reviews I was wondering if the deliver didn't throw my BRP outside somewhere around the bins as many claim they found their items thrown carelessly outside or somewhere around the house ? I am a… Read Full Review

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★☆☆☆☆

“The worst delivery company ever”

Written on: 10/08/2017 by Cruz490 (1 review written)

Absolutely terrible customer service. Extremely rude and unhelpful Did not delivery the parcel but claimed it was signed for. Could not provide any evidence of signature or name of the person signed it… Read Full Review

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★☆☆☆☆

“Dismal customer service”

Written on: 07/08/2017 by AshleighLawson210 (1 review written)

Complete ineptitude from start to finish when dealing with valuable and time sensitive documents ; failure to deliver parcel to house as arranged; hung up on helpline immediatly due to slightly crackly line after 15 minute wait; woeful lack of help from online support. I'm amazed a company with such little focus on customer service can survive in a 21st century market economy… Read Full Review

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★☆☆☆☆

“Unacceptable ”

Written on: 28/07/2017

Bought a bed on Groupon, the bed never arrived. Three days of delay, emailed them several times, called them and got charged extortionately even if the line got cut off TWICE and we never maneged to speak with someone. The company basically disappeared and we are now sleeping on the floor!!!… Read Full Review

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★☆☆☆☆

“Paid for non existing next day delivery ”

Written on: 22/07/2017

Ipaid for next day delivery which didn't appear. When I phoned I was told that the courier had tried to deliver but this was a complete lie.i was waiting all day at the shop premises and if indeed they had tried to deliver the goods my neighbours either side would have taken delivery. Also if no one was there why wasn't a card pushed through the door. This company are unreliable liars avoid like the plague… Read Full Review

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★☆☆☆☆

“AT MY WITS' END ”

Written on: 13/07/2017

This is the absolute worst experience I have ever had with a delivery service before. The idea that the HMPO entrusts such sensitive documents as passports with them makes me think I should laugh if I wasn't so genuinely enraged. They LIE. They say they attempted to make a delivery when they didn't. They say they'll deliver on a certain day between 9-5 (basically screw you if you have a day job) and never even show up. I didn't receive any phone calls, despite numerous claims that they would… Read Full Review

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★☆☆☆☆

“Delivery failed - no update, no means of contacting them”

Written on: 11/07/2017

No one there to sign so arranged delivery at work the following work day. Received confirmation from them with address, phone numbers etc... Delivery did not turn up and no means of contacting them - online form sends confirmation that sent but NOTHING from DX, phone does not work but recorded message saying System error until 5pm when message saying that office now shut. Have rebooked for tomorrow but not holding my breath that it will be any better at all… Read Full Review

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★★☆☆☆

“Can't believe I have to deal with DX to get my passport”

Written on: 10/07/2017 by Powerjy404 (1 review written)

I've never encountered such an unuser-friendly delivery company. Terrible website. Terrible phone waits (which cost the customer money) and a rip-off: £6 to get them to specify morning or afternoon delivery?… Read Full Review

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★☆☆☆☆

“Another attempted delivery from a driver who was late...”

Written on: 29/06/2017 by johnm2432 (1 review written)

Another attempted delivery from a driver who was late for his dinner this company are terrible sat at the window for a whole day waiting for a bed for my grandchild which was to be delivered between 8am to 6 pm I received a text telling me delivery was attempted at 6.28pm utter BS do your job DX  yous are a waste of time and money shame on yous… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 20/06/2017 by Taliyaht39 (1 review written)

I cannot understand why the US embassy chooses DX to deliver passport! So slowly! I've been waiting for two weeks and I don't receive it. I spend £20 on calling the customer service and nobody answers. I cannot believe why this company still exists in the market!… Read Full Review

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★☆☆☆☆

“Damaged my original documents ”

Written on: 16/06/2017 by 1969Quinlan (1 review written)

My original documents were severely creased as the courier slowly fed the envelope in my letter box, folding it and badly screwing it up. Customer service have apologised but said they would not replace my document as they are still "usable". They are not at all how I sent them. I want to warn people that if they send their original documents, then expect them to be ruined upon arrival. And don't expect anything from customer service - I feel fobbed off and angry, and it's taken a month of so… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 02/06/2017 by McCarty361 (1 review written)

Passport being delivered between 1pm and 5pm. Paid a fee for this slot time, took afternoon off work. No delivery by 4.15pm phoned several numbers, all but one automated service, left hanging listening to awful music for approx 15mins a time, no answer. When actually spoke to a real person he informed me I had been given the wrong number and gave me a number to call and said someone will actually take your call. Misinformed, back to hanging on for another 10 or so minutes. Gave up. Tried again… Read Full Review

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★☆☆☆☆

“Appalling standard of service”

Written on: 02/06/2017 by AngryandFurious (1 review written)

I'm afraid that I must agree with everything others have said about this bunch of charlatans. Waited in all day, but at 5.40 rang help centre. Had to wait for 20+ minutes at 7 per minute and was asked to wait until 6. No show by 6.20 but tracking said that they had tried to deliver and had left a card. LIARS. Rang call centre again but no answer for 25 mins. Next day rang the visa agency employing DX to deliver my passport. Even they had no response from DX for over 2 hours AND they pay them… Read Full Review

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★☆☆☆☆

“Awful "Service"”

Written on: 29/05/2017 by Aleah96 (1 review written)

I ordered from Boohoo.com, paid extra for next day delivery. DX LIED and said that they had attempted to deliver......they didn't! I called them immediately asking them to contact the driver to come back as he was clearly in the area. Claimed they couldn't get hold of him and that they wouldn't try to call him again as they have loads of deliveries that day. No offer of a refund. It's a shame that DX have now made me think twice about ordering from this company again. Looking at their… Read Full Review

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★☆☆☆☆

“Dump DX-Delivery”

Written on: 20/05/2017 by Brennaw366 (1 review written)

Why doesn't the Passport Office use a competent mail service to deliver passports? DX Delivery have no depot where I can collect my passport WHEN I CAN!! Instead, I have to stay in at home all day (I live alone) waiting for a delivery. On one occasion, I was in the toilet when the driver called. By the time I got to the front door, he (she?) was gone. What Appalling service… Read Full Review

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★☆☆☆☆

“Waste of time and space”

Written on: 15/05/2017 by secureman (6 reviews written)

Ordered goods from B&Q, to be delivered by DX within four days confirmation of delivery within 48 hours. No confirmation. Fourth day phoned B&Q, "goods on van, will be delivered by 6:00pm. Stayed in all day, no-one rang bell, or knocked.At 6:30 phoned B&Q again. Told DX closed at 5:00pm. This is Friday, DX do not open till Monday. Monday I try to get number for local depot, only numbers I can find are premium rate 7p per minute. Eventually find a local number and call, "we think it's been… Read Full Review

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★☆☆☆☆

“Terrible service, waited for a parcel for 2 days .....”

Written on: 15/05/2017 by Hugob450 (1 review written)

Have a delivery date.. waited all day nothing.. emailed them got a phonecall to say it would arrive later..still waiting 2 days later..no parcel as yet.rubbish… Read Full Review

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★☆☆☆☆

“i have to spend money fixing their mistakes”

Written on: 12/05/2017 by gaMacMillan444 (1 review written)

waiting on a passport delivery i need it for the weekend stay at home on day of expected delivery to make sure i get it later find note saying no one was at home i was at home all day i even have a functioning doorbell try to use website to put in tracking number but it doesn't work phone the lines provided to track it but only robots no option to collect phone customer services and try to explain problem rude lady cuts me off and puts me through to 'the right line' 'the right line'… Read Full Review

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