The DX Reviews - www.thedx.co.uk

★☆☆☆☆
0.9 / 5
9% of users recommend this
  • Value For Money

Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“TRULY THE WORST COMPANY IN THE WORLD!”

Written on: 22/08/2014 by Yamilet357 (1 review written)

Lost our flights and missed work days and kid's school because of this truly awful, irresponsible, incompetent company. Website is unhelpful and _ conveniently for them _ it is almost impossible to get in touch with their so called "customer service". It is incomprehensible that these people are still allowed to operate in the UK!!… Read Full Review

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★☆☆☆☆

“Would give minus stars if possible”

Written on: 18/08/2014 by LennonBailey267 (1 review written)

Ordered goods through a reputable high street store, delivery needed a signature but I wasn't home at the time of delivery. A tracking card was left - NO details on it apart from what COULD be the date scratched onto the card with a pen that clearly wasn't working....how do I know if the delivery is even for me or someone else in the house?? Went online to reschedule second delivery which unfortunately can only be done 9-5pm Monday to Friday....sorry but these are the exact hours I am not in… Read Full Review

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★☆☆☆☆

“Truly awful company”

Written on: 16/08/2014

Scrolling through these reviews I can see that all this company seem to do is constantly let people down. How they are still in business surprises me. Ordered a pool table from an online shop for my sons birthday tomorrow. Was told it would be with me by Friday at the latest. No contact from DX. No email from DX. Was put on hold for ages, spoke to 3 different customer services representatives and not an apology from one of them. Finally found out it that it was still sat in a warehouse and was… Read Full Review

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★☆☆☆☆

“Unacceptable”

Written on: 06/08/2014 by EllieW (1 review written)

I ordered V Festival tickets which were delivered by DX Secure. I assumed they would be recorded delivery as they were worth £600, apparently not. I received an email confirming delivery but they were not there. Upon inquiring with DX I was told that the courier will post tickets through the door if nobody is around to sign for them and take a picture of the door. Firstly, I fail to see how a photo of a front door proves that something has been posted. Secondly, if tickets are important enough… Read Full Review

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★★★★★

“Fast”

Written on: 27/07/2014 by Dowd22 (1 review written)

Approx 15 hours from ordering to having stuff in hand… Read Full Review

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★☆☆☆☆

“Absolute Horror show”

Written on: 21/07/2014 by chippychips (2 reviews written)

I was expecting my delivery of Wedding Invitations that I ordered last week. I received nothing and then decided to contact the company I bought them from. They gave me a tracking code for DX and to my dismay it stated that they tried to deliver but I was not in. This may be true but I received no card or notification to say that they tried to deliver and who to contact to arrange a redelivery. As I found this out outside of office hours I decided to rearrange my delivery to my work address… Read Full Review

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★☆☆☆☆

“Worst ever annd stay away from them!!!”

Written on: 21/07/2014 by 1987Suarez (1 review written)

This is the worst delivery company i have ever come across in my entire life and anyone's I know. Their website has no useful information. My passport was supposed to arrive today if they actually meant "the next day delivery". I have a flight in a day with my family thats worth a few thousands due to its emergency and i have to cancel it now, because of this useless company! If i had any choice of choosing some other company at start, i would have never gone for them. I literally spend a long… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 29/06/2014 by darren.may.5891 (1 review written)

Got home from shopping this morning to find my daughters new passport chewed to pieces in my garden by my dogs. My front gate was locked with a pad lock so no one can get in because of the dogs. There's a SECURE POST BOX on the front of the house at the side of the LOCKED GATE. And there's a sign on the LOCKED GATE saying 'WARNING DOGS RUNNING FREE' So because there was no one home the incompetent courier threw my daughters new passport over the gate for the dogs to chew. YES THAT'S RIGHT… Read Full Review

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★☆☆☆☆

“Worse Courier company ever”

Written on: 27/06/2014 by JadenYork313 (1 review written)

DX Couriers are the worse courier company ever. I've order two things from two different companies on two different dates and both times I never recieved them the next day. They say the can't find my address even though its a business address on a trading estate where every one knows us. The number on our building is that big it can be seen for miles and no other courier or person can't find us. They aren't even sorry and they cost you loads of time and money. If you ever order any thing next… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 26/06/2014 by 80McDowell (1 review written)

Heard something getting pushed through letterbox but no body had knocked the door. It was a note to say a parcel had been left because we were out. The parcel was not even for our adress! Thankfully the ( very dodgy looking) driver in an NHS vehicle??!! Was still there and he admitted he had " delivered " the parcel. I returned it to him telling him that not only was it the wrong adress, he didn't even knock the door. I would never purchase anything from any company who uses these… Read Full Review

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★☆☆☆☆

“TERRIBLE - don't deliver on time, impossible to reach”

Written on: 22/06/2014 by Romero473 (1 review written)

I was due to deliver my passport but got a tracking message saying that they could not access the building - which is load of **** because the delivery was to an office building in the City which is open 24 hours… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 20/06/2014 by geEnglish483 (1 review written)

thedx are useless They do not answer the phone, there is a massive hold time. They don't even deliver on the day they are supposed to deliver… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER”

Written on: 20/06/2014 by dtCooley23 (1 review written)

I have never seen any company so bad at what they do! Makes RYAN AIR customer service seem amazing and out of this world1 … Read Full Review

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★☆☆☆☆

“Absolutely Dreadful”

Written on: 19/06/2014 by FenT (1 review written)

Waited in all day for delivery. No call to suggest arrival time. Sat by specially adapted doorbell, with two dogs waiting by front door. Noticed card through letter box and on checking realised they had rung neighbours bell. Took 20 minutes to get through on phone, by which time they claimed to be out of the area and next possible delivery was 7 days later. Thus was a B&Q high value delivery and neither company offered an apology or resolution. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“DREADFUL SERVICE NEVER USE THIS COMPANY”

Written on: 19/06/2014 by 210Melton (1 review written)

I had ordered an item for express delivery and had requested DX as a year or so ago they had been reliable. On the tracking from the supplier re delivery of parcel it stated delivery unsuccessful, I had been here all day. The person I spoke to on the 01604 no said when I explained I had been here all day that it may be that something happened and driver may have had to have turned back I was assured that it would be delivered today (Thursday 19/06/2014) it wasn't. I called 5 pm was told that… Read Full Review

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★☆☆☆☆

“WORST DELIVERY COMPANY IN THE MARKET, AVOID AT ALL COSTS”

Written on: 10/06/2014 by DylanPollard (1 review written)

This company is the worst that I have ever dealt with. Like many of the poor unfortunates sadly fated to be delivered to by these couriers of woe, our delivery was a no show despite the fact that there were a text and email confiming the date and time of the delivery. I was in all day waiting for the delivery, sitting on my sofa, next to the window keeping an eye out for the delivery. Like most houses, we have knockable doors as well as a doorbell, yet no sound was heard. No delivery… Read Full Review

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★★★★★

“Delivery of Passport”

Written on: 10/06/2014 by Ezra325 (1 review written)

My granddaughters passport was due to be delivered Tuesday 27th May, which would have meant that as a family of four we would have been unable to travel together. Although this was the Tuesday after Bank Holiday Monday, and DX do not deliver during Bank Holidays, I emailed the Info email address on Sunday 25th May and was replied to by a lady called Dervia asking for more details. On Monday (Bank Holiday) Dervia had tracked the passport and arranged with a manager who agreed to meet me a the… Read Full Review

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★☆☆☆☆

“Absolute disaster”

Written on: 07/06/2014 by BritTraveller (1 review written)

I've never got a card or letter from DX about my parcel. After two weeks, I've called up and enquired about parcel. They said they couldn't deliver it first time and left a card. I never got one. Re arranged twice for home address. I was sitting and waiting at home all day long. When I called them again they said they couldn't access the property which is absolute lie. NO ONE TRIED TO DELIVER! NO ONE CALLED AT THE PROPERTY! NO ONE LEFT A CALLING CARD. I arranged twice at work address and never… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 05/06/2014 by Annoyedabbie (1 review written)

Ordered an outfit on Tuesday day time for next day delivery so that I could wear it Friday evening and didn't want to risk 3-5 working days. I had an email the next day to say it would be delivered and if it was unable to be delivered I would receive a card through the post. After waiting in all day I received neither my parcel or a card. The next day after waiting 20 minutes for anyone to pick up in was told I'd need to contact the clothing company direct for a refund and that they'd call the… Read Full Review

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★☆☆☆☆

“Never known such a terrible delivery service”

Written on: 31/05/2014

I think it is time this company stopped trading, they are a joke! we had the misfortune to order goods through B&Q on Next day delivery, so we made sure we stayed in all day, in fact we were working in the garden so could hear every car that went past the top of our drive. After a no show on the delivery we rang B&Q to find out what was happening,(That is another story) DX reckon they tried to deliver and left a card through our door, which is an out and out lie as we don't even have a… Read Full Review

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