The DX Reviews - www.thedx.co.uk

★☆☆☆☆
0.9 / 5
9% of users recommend this
  • Value For Money

Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Awful Service”

Written on: 16/09/2014 by darrennir (1 review written)

Ordered a parcel and sadly it had to be DX that were delivering it, very unprofessional staff, service and courier. They apparent attempted delivery on the first day and left a calling card so I thought I would just collect from their depot and that would be it. But not with DX who apparently don't do basic courier services or customer service, no depot to collect from so I went out of my way to have two people home at another address and await delivery. Unsurprisingly no attempt at… Read Full Review

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★☆☆☆☆

“Worst delivery service, go back to Royal Mail for...”

Written on: 10/09/2014 by 222Hart (1 review written)

Why change from a service that worked (Royal Mail)!!!! I am awaiting my passport to be delivered, contacted DX who said it had been on the 30th (12 days ago) I have not seen sight of it, but apparently the driver took a photo of my door so that's ok!! Well not really is it... How is that proof of delivery???? Anyone can take a photo of a front door! I have now been told I have to apply for a replacement for a lost and stolen passport.....and pay again!!! I didn't lose it..YOU DID! Furious… Read Full Review

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★☆☆☆☆

“the worst courier service in the uk”

Written on: 06/09/2014 by Trevin444 (1 review written)

I rate this company ZERO 0, they are no more than a bunch of jokers, they first attempt delivery to the incorrect address(ok possibly not entirely their fault) but then after re arranging to deliver the next day before 1pm they fail to deliver turns out they forgot to put it on the vehicle when loading it at the depot, you just couldn't make it up I have never had problems with any of the other couriers Fed X UPS DPD even yodel and royal mail can manage to deliver when they say… Read Full Review

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★☆☆☆☆

“TRULY THE WORST COMPANY IN THE WORLD!”

Written on: 22/08/2014 by Yamilet357 (1 review written)

Lost our flights and missed work days and kid's school because of this truly awful, irresponsible, incompetent company. Website is unhelpful and _ conveniently for them _ it is almost impossible to get in touch with their so called "customer service". It is incomprehensible that these people are still allowed to operate in the UK!!… Read Full Review

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★☆☆☆☆

“Would give minus stars if possible”

Written on: 18/08/2014 by LennonBailey267 (1 review written)

Ordered goods through a reputable high street store, delivery needed a signature but I wasn't home at the time of delivery. A tracking card was left - NO details on it apart from what COULD be the date scratched onto the card with a pen that clearly wasn't working....how do I know if the delivery is even for me or someone else in the house?? Went online to reschedule second delivery which unfortunately can only be done 9-5pm Monday to Friday....sorry but these are the exact hours I am not in… Read Full Review

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★☆☆☆☆

“Truly awful company”

Written on: 16/08/2014

Scrolling through these reviews I can see that all this company seem to do is constantly let people down. How they are still in business surprises me. Ordered a pool table from an online shop for my sons birthday tomorrow. Was told it would be with me by Friday at the latest. No contact from DX. No email from DX. Was put on hold for ages, spoke to 3 different customer services representatives and not an apology from one of them. Finally found out it that it was still sat in a warehouse and was… Read Full Review

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★☆☆☆☆

“Unacceptable”

Written on: 06/08/2014 by EllieW (1 review written)

I ordered V Festival tickets which were delivered by DX Secure. I assumed they would be recorded delivery as they were worth £600, apparently not. I received an email confirming delivery but they were not there. Upon inquiring with DX I was told that the courier will post tickets through the door if nobody is around to sign for them and take a picture of the door. Firstly, I fail to see how a photo of a front door proves that something has been posted. Secondly, if tickets are important enough… Read Full Review

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★★★★★

“Fast”

Written on: 27/07/2014 by Dowd22 (1 review written)

Approx 15 hours from ordering to having stuff in hand… Read Full Review

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★☆☆☆☆

“Absolute Horror show”

Written on: 21/07/2014 by chippychips (2 reviews written)

I was expecting my delivery of Wedding Invitations that I ordered last week. I received nothing and then decided to contact the company I bought them from. They gave me a tracking code for DX and to my dismay it stated that they tried to deliver but I was not in. This may be true but I received no card or notification to say that they tried to deliver and who to contact to arrange a redelivery. As I found this out outside of office hours I decided to rearrange my delivery to my work address… Read Full Review

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★☆☆☆☆

“Worst ever annd stay away from them!!!”

Written on: 21/07/2014 by 1987Suarez (1 review written)

This is the worst delivery company i have ever come across in my entire life and anyone's I know. Their website has no useful information. My passport was supposed to arrive today if they actually meant "the next day delivery". I have a flight in a day with my family thats worth a few thousands due to its emergency and i have to cancel it now, because of this useless company! If i had any choice of choosing some other company at start, i would have never gone for them. I literally spend a long… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 29/06/2014 by darren.may.5891 (1 review written)

Got home from shopping this morning to find my daughters new passport chewed to pieces in my garden by my dogs. My front gate was locked with a pad lock so no one can get in because of the dogs. There's a SECURE POST BOX on the front of the house at the side of the LOCKED GATE. And there's a sign on the LOCKED GATE saying 'WARNING DOGS RUNNING FREE' So because there was no one home the incompetent courier threw my daughters new passport over the gate for the dogs to chew. YES THAT'S RIGHT… Read Full Review

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★☆☆☆☆

“Worse Courier company ever”

Written on: 27/06/2014 by JadenYork313 (1 review written)

DX Couriers are the worse courier company ever. I've order two things from two different companies on two different dates and both times I never recieved them the next day. They say the can't find my address even though its a business address on a trading estate where every one knows us. The number on our building is that big it can be seen for miles and no other courier or person can't find us. They aren't even sorry and they cost you loads of time and money. If you ever order any thing next… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 26/06/2014 by 80McDowell (1 review written)

Heard something getting pushed through letterbox but no body had knocked the door. It was a note to say a parcel had been left because we were out. The parcel was not even for our adress! Thankfully the ( very dodgy looking) driver in an NHS vehicle??!! Was still there and he admitted he had " delivered " the parcel. I returned it to him telling him that not only was it the wrong adress, he didn't even knock the door. I would never purchase anything from any company who uses these… Read Full Review

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★☆☆☆☆

“TERRIBLE - don't deliver on time, impossible to reach”

Written on: 22/06/2014 by Romero473 (1 review written)

I was due to deliver my passport but got a tracking message saying that they could not access the building - which is load of **** because the delivery was to an office building in the City which is open 24 hours… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 20/06/2014 by geEnglish483 (1 review written)

thedx are useless They do not answer the phone, there is a massive hold time. They don't even deliver on the day they are supposed to deliver… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER”

Written on: 20/06/2014 by dtCooley23 (1 review written)

I have never seen any company so bad at what they do! Makes RYAN AIR customer service seem amazing and out of this world1 … Read Full Review

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★☆☆☆☆

“Absolutely Dreadful”

Written on: 19/06/2014 by FenT (1 review written)

Waited in all day for delivery. No call to suggest arrival time. Sat by specially adapted doorbell, with two dogs waiting by front door. Noticed card through letter box and on checking realised they had rung neighbours bell. Took 20 minutes to get through on phone, by which time they claimed to be out of the area and next possible delivery was 7 days later. Thus was a B&Q high value delivery and neither company offered an apology or resolution. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“DREADFUL SERVICE NEVER USE THIS COMPANY”

Written on: 19/06/2014 by 210Melton (1 review written)

I had ordered an item for express delivery and had requested DX as a year or so ago they had been reliable. On the tracking from the supplier re delivery of parcel it stated delivery unsuccessful, I had been here all day. The person I spoke to on the 01604 no said when I explained I had been here all day that it may be that something happened and driver may have had to have turned back I was assured that it would be delivered today (Thursday 19/06/2014) it wasn't. I called 5 pm was told that… Read Full Review

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★☆☆☆☆

“WORST DELIVERY COMPANY IN THE MARKET, AVOID AT ALL COSTS”

Written on: 10/06/2014 by DylanPollard (1 review written)

This company is the worst that I have ever dealt with. Like many of the poor unfortunates sadly fated to be delivered to by these couriers of woe, our delivery was a no show despite the fact that there were a text and email confiming the date and time of the delivery. I was in all day waiting for the delivery, sitting on my sofa, next to the window keeping an eye out for the delivery. Like most houses, we have knockable doors as well as a doorbell, yet no sound was heard. No delivery… Read Full Review

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★★★★★

“Delivery of Passport”

Written on: 10/06/2014 by Ezra325 (1 review written)

My granddaughters passport was due to be delivered Tuesday 27th May, which would have meant that as a family of four we would have been unable to travel together. Although this was the Tuesday after Bank Holiday Monday, and DX do not deliver during Bank Holidays, I emailed the Info email address on Sunday 25th May and was replied to by a lady called Dervia asking for more details. On Monday (Bank Holiday) Dervia had tracked the passport and arranged with a manager who agreed to meet me a the… Read Full Review

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