The DX Reviews - www.thedx.co.uk

★☆☆☆☆
1.0 / 5
533
7% of users recommend this
  • Value For Money

Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“very bad”

Written on: 22/03/2017 by Penningtonpj11 (1 review written)

totally incompetent, not able to find my house with first line and post code (probably the courier did not even try). Their excuse, the driver could not access google to check the location (and how they are supposed to deliver parcels anyway). I ordered next day delivery and now my parcels is arriving 5 days later. Well done for employing clever drivers… Read Full Review

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★☆☆☆☆

“Drivers don't deliver when arranged, company of liars”

Written on: 03/03/2017 by Moore1974 (1 review written)

Despite arranging a timed redelivery - and being stuck in the house all day waiting for them to arrive - package not delivered. Tracking stated that a card was left because I wasn't here, WHAT?!?!! NO CARD, NO DELIVERY. My guess is that their driver skivved off work early on a Friday. If you actually need your passport back on time... these guys aren't the ones who will deliver. And they have the audacity to charge to call them. Awful… Read Full Review

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★☆☆☆☆

“DX awful”

Written on: 28/02/2017 by Hawkins83 (1 review written)

Bad experience, ordered an armchair and was delivered by this company, however after clearly stating in their email they do and would deliver to my front door, to be told once he arrived he was alone and could not carry my armchair down a flight of outside steps and up a flight of indoor steps to deliver my armchair as promised to my door, this is down to DX company not having health and safety insurance for stairs??? I had to beg the 1 Man driver who shouldn't be alone when delivering large… Read Full Review

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★☆☆☆☆

“utterly awful”

Written on: 28/02/2017

Passport office use this service. Utterly awful. You have to wait in between 8 and 6 and there is no estimated time slot not even am or pm. If the redelivery to a work address is rejected it gets put on hold for 3 days! Then you hear nothing at all. So have to keep calling. honestly what a headache! Passport Office - Royal Mail was fine why did you change, it may be more expensive but this is utterly painful and hopeless!!!!! Oh and if you offer to collect it rather than endure the painful… Read Full Review

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★☆☆☆☆

“worst delivery company on earth”

Written on: 24/02/2017 by McGraweu1955 (1 review written)

Worst delivery service ever !!! courier claimed he could not find the house when every other company, food delivery service etc can seem to find it. The driver called once. I tried calling back 5 mins later and he would not pick up any of my calls. Called from a different number and he managed to pick up straight away !!!! had the nerve to be rude as well. nightmare company would avoid at all costs. wasted a whole day at home because of them… Read Full Review

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★☆☆☆☆

“No passport no holiday”

Written on: 20/02/2017

No way of finding when passport was due . When it came we were out card left tried to rebook they gave me a slot but then said they cant do it???? What are thease people on are they on .!!!???? Spent 40 mins on a call @7 p per min only to be cut off so we have no way to contact them or to speak my son has no passport so missing his work trip delivery between 9-5 thats ok but comon every one gives you a window nowadays. Absolute dire service… Read Full Review

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★☆☆☆☆

“Very slow and bad service ”

Written on: 14/02/2017 by 165Salazar (1 review written)

I have been waiting for my passport a few weeks. It has been issued long ago but DX is extremely slow to deliver it and when they attempted delivery and I wasn't home they didn't even leave a note so I had no idea. My passport has been with them a few weeks without them attempting to redeliver or letting me know. Just terrible service! Totally unacceptable and worst than Royal Mail second class mail!… Read Full Review

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★☆☆☆☆

“Rude and late”

Written on: 06/02/2017 by Delivery2017 (1 review written)

Van could not find the address. I missed their call, but when I called and the awful customer service "lady" did not let me talk, shouted at me, accused me of being rude cause I was talking over her.. and hung up. The second time I called to rearrange the delivery, a proper lady, who understood that customers are frustrated actually sorter things out for me. Still expecting delivery. Worst delivery company ever… Read Full Review

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★☆☆☆☆

“Awful delivery and service”

Written on: 06/02/2017 by Wallace50 (1 review written)

Arranged an alternative delivery which then did not happen with absolutely no communication from DX. Used rubbish Webform to contact DX three times with no response. Awful company… Read Full Review

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★★★★★

“Perfect delivery”

Written on: 04/02/2017

Delivering flowers bunch of roses driver was careful and on time was worried having read previous reviews but driver was polite and parcel was completely in tact and looked after thank you so much… Read Full Review

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★☆☆☆☆

“Absolutely the worst delivery company”

Written on: 03/02/2017 by Ronany381 (1 review written)

I ordered bathroom items delivery was with DX, order arrived 3 broken items, including a very expensive vanity unit, replacement sent and again delivered by DX. Despite the bathroom company putting extra padding on the box the second unit arrived severley damaged. There is nothing positive I can say about this delivery firm, my item looked as if it had been thrown onto the van. The worst company I have ever had the misfortune to come across, they just don't care… Read Full Review

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★☆☆☆☆

“SHOCKING BEYOND BELIEF!”

Written on: 24/01/2017 by JockBMU (1 review written)

DX are charlatans. Terrible service with shocking attitude. Was waiting on a parcel for over a week despite paying for next day delivery. Was then told if I wanted to make sure if I got parcel for the date I needed it,then I should travel 25 miles to pick it up at 7am the next day. I did so as I had an important event that night only for parcel not to be there. Nobody at depot knew where it was and the guy refused to get in touch with person in charge. Am absolutely livid at why this joke of a… Read Full Review

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★☆☆☆☆

“Not good enough”

Written on: 23/01/2017 by xjCook188 (1 review written)

In my previous encounters with the DX they have always been unable to provide a satisfactory service - collection points are far and few in between and they do not understand how to offer suitable solutions when they make a mistake and have to delay a shipment. The last time I used them they delayed my parcel by two days because it was 'mistakenly delivered to london' and would not offer to speed up the delivery. In fact they suggested I collect it myself from the depot - how this is a suitable… Read Full Review

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★☆☆☆☆

“Extremely rude!!!!!!!!!!!!”

Written on: 20/01/2017 by Bryan151 (1 review written)

I work in a school reception... the driver just dumped a load of huge parcels.. totally covering up the reception area without even asking where they go or acknowledging he was delivering items (I had my back to the door at the time so didn't see him come in).. as soon as I saw what he had left I ran out after him and told him he needed to take the parcels to the appropriate delivery site (signposted) and asked politely if he could also take the ones he had already left in reception.. he was… Read Full Review

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★☆☆☆☆

“Please don't use DX courier when you have very...”

Written on: 13/01/2017 by urvish (2 reviews written)

Please don't use DX courier when you need it on time and important document. They don't even ring door bell and don't drop miss delivery letter. Never use this company… Read Full Review

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★☆☆☆☆

“the worst in the planet”

Written on: 08/01/2017 by Richards139 (1 review written)

this is the most terrible experience I had in my life, you have to stay home for days waiting for them to deliver your item, once call them apologising and saying something happened to our driver the other day and we confirm it will be today, 2 more days passed, still no sign of my delivery which was paid a huge amount, a total rubbish and piece of ****… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 16/12/2016 by 310Allen (1 review written)

DX Freight are hopeless - they just dont turn up when they say they will, you cannot contact them, they are just a complete shambles. Avoid !!… Read Full Review

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★☆☆☆☆

“Well. Where do I start. These guys cannot be trusted!...”

Written on: 12/12/2016 by yxMoran218 (1 review written)

Well. Where do I start. These guys cannot be trusted! They supposedly tried to deliver on the first day. No calling card left. Waited in. Tracking asked me to rebook delivery so I did online. Even received an email confirming that the delivery would take place the following day. Then the second delivery I rebooked they forgot to send out for delivery. I waited around. And didn't arrive. I contacted customer service who said their had been an error. Third time.. You guessed it… Read Full Review

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★☆☆☆☆

“Birthday flowers late - just dreadful. Utter chaos”

Written on: 06/12/2016 by mobo200 (1 review written)

A special birthday on a Sunday, my daughter found a company that assured delivery would be on the actual day. Subsequnetly I received a text to say the present would be delivered not on the birthday, but the next day. As with other reviewers - nothing - I tracked the order to discover it was going to be redelivered - HUH! It hadn't been delivered the first time!!!! Finally it arrived on day 3 ; just not good enough for fresh birthday flowers and the balloon had burst. DON'T use DX… Read Full Review

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★★★★★

“happy - passport delivered - Thank you”

Written on: 05/12/2016 by AOmer (1 review written)

I was at work on Friday so a card was left to rearrange. I immediately went on their website and tracked my item and through their automated service I arranged to be redelivered om Monday am between 9-13. A confimation was sent to my email. On Monday I telephoned the company for a verbal comfirmation and I got it. I chose to pay £6.12 because I didnt want to wait all day. If you do not want to pay then it will be delivered any time between 9-5. I received my passport arround 11. Cool. A… Read Full Review

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