The DX Reviews - www.thedx.co.uk

★☆☆☆☆
0.9 / 5
379
9% of users recommend this
  • Value For Money

Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Disappointed 3 times”

Written on: 19/04/2015 by TDoyle (1 review written)

This is the second time I have been subjected to DX because the HM passport office insists on using them and I have been disappointed both times. Indeed, this time they are meant to deliver three items and all three have been inexplicably delayed. I agree with everyone who has complained about their automated system - it has done nothing for me. I actually managed to speak to a real person yesterday who told me they had tried to deliver on Thursday - a lie, as I was home waiting all day. On… Read Full Review

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★☆☆☆☆

“Useless - DO NOT USE EVER”

Written on: 18/04/2015 by Gunnern237 (1 review written)

Useless company failed to deliver my passport on two occasions and failed to update or notify me on both occasions. They rely almost entirely on an automated customer service system via web and phone and it is is hugely frustrating. Avoid, and if you or anyone you know works for them tell them to leave anything has to be better than working for this embarrassingly unprofessional company… Read Full Review

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★☆☆☆☆

“Helpline?”

Written on: 12/04/2015 by shWells252 (1 review written)

I am awaiting expensive bespoke metalwork to be delivered by this comedy crew. Didn't turn up on the day given. After endless attempts to get through to their depot, I was told the driver was having a bad day (bless!)in the traffic. I suggested they bought the order fir thign next day. They haven't. And the depot isn't answering the phone. Most amusingly, the supplier of the goods has a mobile for one of DX's managers, we got him to ring the depot - he can't get through. One star is generous… Read Full Review

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★☆☆☆☆

“Shocking service and rude couriers”

Written on: 06/04/2015 by Parism215 (1 review written)

DX Delivery: "The best kept secret in parcel delivery" = "Shhh, don't tell anyone how terrible we are at delivering your parcels." Waited in all day last Wednesday for a new bank card - nothing. Complained to both bank and DX who apologised and said it would definitely come the next day. Waited in again the next day. Again nothing!! Contacted again to find out what was going on, but didn't hear anything and didn't expect to until after the bank holidays. On Saturday I received a few withheld… Read Full Review

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★☆☆☆☆

“absolutely appalling service”

Written on: 03/04/2015 by jzMooney1968 (1 review written)

Something is wrong with this comapany for so long. This isnt the first time for me with DX. Having said that I never chose them. I m expecting my Biometric card delivery. I woke up since 7am today. There was no knocking nor ringing door bells. Only when i came downstair i found this card dated 3 A , i suppose that meant 3rd April 2015. Then I check in their website, the sys couldnt find my tracking number. Anybody with right mind set wouldnt leave without letting you know that they were there… Read Full Review

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★☆☆☆☆

“Had letter 1 week later saying they tried to deliver! ”

Written on: 01/04/2015

I Got letter from dx saying they tried to deliver a package and it was urgent .. They never left a note when they tried to Deliver ! Don't think they did as I was home all day by the door !! Went to dx building to collect i had to stand 10 Mins outside the locked building ringing the buzzard like crazy being told to hold on hold on! They let me in took another 20 mins ( yes 20 mins!!) for them To find my package !! It was my passport very important, horrible service would have gave no stars !!… Read Full Review

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★★★★★

“Excellent service, very pleased, polite and friendly...”

Written on: 30/03/2015

Excellent service, very pleased, polite and friendly driver… Read Full Review

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★★★★★

“Really good service”

Written on: 27/03/2015 by Jeanetteski (1 review written)

DX's price was half of what I had been quoted from other couriers. They arrived when they said, very pleasant guy and heavy item got to destination when I was told it would. Easy to track. I would definitely use DX again… Read Full Review

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★☆☆☆☆

“vytas”

Written on: 25/03/2015

The worst delivery companie which i ever met. do not worth even one star. Item never arrived. please if you can avoid it… Read Full Review

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★☆☆☆☆

“failed to deliver”

Written on: 20/03/2015

I arranged for a redelivery of my parcel today. Took the day off work and waited...and waited...and waited. I telephoned exeter and was told the company I rang previously had not passed on my delivery info. I then informed the manager that it was their company in exeter I rang and nobody else. Trying to pass the buck to others I presume. Would not deliver today so I am now a days wage worse off. Let's see if I get it delivered on time as arranged again. I informed the company I bought from and… Read Full Review

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★☆☆☆☆

“Absolute rubbish, outrageously priced!!!!!”

Written on: 18/03/2015 by 110Dunn (1 review written)

paid £18 for this signed delivery of my passport. redelivery can only be arranged in a week's time!!!! how can this happen. why there are still companies use their service. absolutely insane… Read Full Review

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★☆☆☆☆

“failed delivey”

Written on: 13/03/2015 by McLain1986 (1 review written)

For my son's 4th birthday my mum ordered a gift from Toys R Us DX attempted delivery on the Friday but we were at work so we arranged for 're-delivery on the Tuesday when we had a day off after waiting until33pm we rang to be informed they weren't delivering until Weds after cpmplaing on the phone the maganger offered to get it delivered late that evening despite being in the driver didn't knock or ring our door bell but instead posted a failled delivery note through the door I even heard the… Read Full Review

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★☆☆☆☆

“My son asked me to recieve delvery for him , when the...”

Written on: 08/03/2015 by Yamilete1947 (1 review written)

My son asked me to recieve delvery for him , when the driver arrived with bunk beds and a double bed he said he was not allowed to deliver them inside so left hem by the door , I have never heard anything so ridiculous in all my life . There was no way I could move them myself , how the hell do they expect old people to move them , luckerly for me after about hlf hr a electrician arrived to do some work and he kindly helped, I am complaining on behalf of my son who is away for a few days. I… Read Full Review

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★☆☆☆☆

“Shockingly poor service ”

Written on: 06/03/2015 by Scorps8 (1 review written)

HOW is this company still in business?! This is the worst courier company I've ever had the misfortune to deal with. - Received letter this morning saying it was "unable to complete" the delivery of my biometric residence permit, which I urgently needed. - Yet, NO ONE rang the doorbell or knocked on the door. There were several people at home all morning. Basically, the courier just shoved the 'unable to deliver' letter through the mail slot without bothering to see whether someone was at… Read Full Review

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★☆☆☆☆

“poor servce”

Written on: 03/03/2015 by GaugeMiller (1 review written)

I was expecting delivery of passports for my children. The delivery man left a calling card as we were not home to sign for delivery. I booked a redelivery on Saturday. I stayed home and checked on the website periodically the delivery tracking. The website confirmed that the parcel would be delivered. However the delivery never happened. At seven pm, the website tracking status changed to delivery on Monday! I do not understand why passport office would use this rather than DPD (which is… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 20/02/2015 by lucasmaximus5 (1 review written)

I have still yet to receive any response at all from this company from several emails sent. I would not purchase any items that choose this company as their courier service. Anyone waiting on a heart transplant from them should pre-order the coffin now… Read Full Review

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★☆☆☆☆

“totally unacceptable”

Written on: 12/02/2015 by CristianArcher218 (1 review written)

by the time I got from my front room to the door (less than 10 seconds) the driver was back down the path and almost at his car. He then proceeded to mutter something in broken English and stare at my chest. This is all before I open the documentation from the FCO which had been sent in pristine condition and is now in anything but. The top is all crumpled and even torn! Thankfully none of the writing is actually affected but it doesn't look very professional presenting a legal document looking… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 03/02/2015 by MizLeci (1 review written)

I've waited in all day after receiving an email this morning stating that a package for my husband would be delivered today. So about 10-15 minutes ago I'm in my hallway and heard the MAIL FLAP close so I took a peak through the window and saw that a card had been dropped and the gentleman is back in his car. By the time I grabbed my keys and got to the front door, he'd driven away. I've arranged a redelivery for tomorrow as there's no other choice but the courier DID NOT KNOCK. I will now have… Read Full Review

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★☆☆☆☆

“Absolute joke, so unreliable ”

Written on: 01/02/2015 by Kendal297 (1 review written)

I paid for delivery on Wednesday (next day delivery) and they said between 9-5. I had to be somewhere at 6 and left and the man came at 7pm! I had to re book and then to no suprise the card said 9-5 but the man came at 6pm. This is twice now I have been let down. I have re ordered it for Tuesday and I have to stay in a day cause these so called 'reliable delivery men' never turn up. It is appalling customer service and I will make sure I tell people not to use it. The fact I PAID for next day… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 31/01/2015 by MckaylaCaldwell397 (1 review written)

I would not recommend this company.the time slots for delivery are,wait all day.any time between 8:00 and 18:00 I waited two days and the man turned up on the second day at 19:05 Don't use them if you are in a hurry or are not prepared to wait in all day… Read Full Review

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