The DX Reviews - www.thedx.co.uk

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Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Dump DX-Delivery”

Written on: 20/05/2017 by Brennaw366 (1 review written)

Why doesn't the Passport Office use a competent mail service to deliver passports? DX Delivery have no depot where I can collect my passport WHEN I CAN!! Instead, I have to stay in at home all day (I live alone) waiting for a delivery. On one occasion, I was in the toilet when the driver called. By the time I got to the front door, he (she?) was gone. What Appalling service… Read Full Review

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★☆☆☆☆

“Waste of time and space”

Written on: 15/05/2017 by secureman (5 reviews written)

Ordered goods from B&Q, to be delivered by DX within four days confirmation of delivery within 48 hours. No confirmation. Fourth day phoned B&Q, "goods on van, will be delivered by 6:00pm. Stayed in all day, no-one rang bell, or knocked.At 6:30 phoned B&Q again. Told DX closed at 5:00pm. This is Friday, DX do not open till Monday. Monday I try to get number for local depot, only numbers I can find are premium rate 7p per minute. Eventually find a local number and call, "we think it's been… Read Full Review

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★☆☆☆☆

“Terrible service, waited for a parcel for 2 days .....”

Written on: 15/05/2017 by Hugob450 (1 review written)

Have a delivery date.. waited all day nothing.. emailed them got a phonecall to say it would arrive later..still waiting 2 days later..no parcel as yet.rubbish… Read Full Review

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★☆☆☆☆

“i have to spend money fixing their mistakes”

Written on: 12/05/2017 by gaMacMillan444 (1 review written)

waiting on a passport delivery i need it for the weekend stay at home on day of expected delivery to make sure i get it later find note saying no one was at home i was at home all day i even have a functioning doorbell try to use website to put in tracking number but it doesn't work phone the lines provided to track it but only robots no option to collect phone customer services and try to explain problem rude lady cuts me off and puts me through to 'the right line' 'the right line'… Read Full Review

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★★★★★

“Fantastic Service! Please read”

Written on: 06/05/2017 by MirOwais (1 review written)

I have received a fantastic service from this champion company. After years of hard work, I just wonder how on earth do they really exist. They must be in earning jewels as the GET THE HELL OUT ATTITUDE IS AMAZING. Well Jokes apart I have had some experience with them. Please read my grievances below and Please make sure they get a good name for themselves : Dear DX Delivery, I would like to raise a complaint. I was expecting a parcel to be delivered Friday 28th April 2017. However I did not… Read Full Review

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★☆☆☆☆

“Completely useless! UK passport should take...”

Written on: 26/04/2017 by MariaMoldo (1 review written)

I can't imagine why they are used for delivering UK passports to people. They don't do their job, and they charge a lot of money for not doing anything at all! their website has no options for contacting anyone for free about your delivery, even if it's just to complain that it didn't arrive at the time you paid for it to arrive! Why is this useless company not closed down immediately! I can't believe they're still in business, robbing innocent people of their money. I will complain to Consumer… Read Full Review

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★☆☆☆☆

“Atrocious company.”

Written on: 26/04/2017 by TylerGarrison218 (1 review written)

These people are useless. They lie about attempted deliveries. Their customer service is non existent. Impossible to speak to anyone on the phone. Truly atrocious… Read Full Review

Mariamoldo's Comment

Written on: 26/04/2017

I agree - I have no idea how they're still in business. The people in charge of passports, for a change, have to take responsibility for hiring such as useless company to do delivery for the passports.

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★☆☆☆☆

“Utterly incompetent delivery service”

Written on: 24/04/2017 by esc1989 (1 review written)

Utterly incompetent delivery service. Ordered a new bike from Halfords, the e-mail providing us with tracking information and the opportunity to change our delivery day was sent out at 21.15; the cut off for changing the delivery day was 21.30. 15 minutes, yes. Their delivery hotline is extremely hard to find on their website and when you do find it, it turns out to be a charged number. Not that this matters as they don't pick up in any case. So without any way of letting them know when to… Read Full Review

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★☆☆☆☆

“DX i would like to say deliveries but cant spit the...”

Written on: 21/04/2017

it is now the 19th april and DX received my passport for delivery on the 31st march, I of course am still waiting for it !!!!! What more do I need to say, except the post office delivered my supporting documents the day after they were posted back to me.In this age of identity theft where I wonder do DX stand, where i wonder is my passport ?… Read Full Review

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★☆☆☆☆

“THEY ARE LIARS”

Written on: 13/04/2017 by 139Cantrell (1 review written)

DX is one one the worst courier service. They kept on sending attempted and unable to deliver messages when they never actually tried to deliver! They are a bunch of liars and not acceptable at all. NEVER EVER USE THEM… Read Full Review

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★☆☆☆☆

“Disgusting Service”

Written on: 11/04/2017 by 1979Ruiz (1 review written)

what a disgusting service. They have said they have tried to deliver parcel twice but have not done so. They take forever to answer the phone and do not reply to emails. It has cost us more i than the value of the goods… Read Full Review

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★☆☆☆☆

“Smashed 2 items to pieces.”

Written on: 04/04/2017 by Jordin272 (1 review written)

1st delivery drove straight past my house as apparently they couldn't find me. 2nd delivery sink cabinet arrived smashed with a large boot mark in the worst area, it had obviously been kicked. 3rd delivery which was a replacement item arrived smashed to pieces again despite the bathroom company putting extra padding in box. I had to pay a plumber to come back once I had sourced a replacement from a company that don't use dx delivery. Shoddy company who just don't care… Read Full Review

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★☆☆☆☆

“liars and untrustworthy”

Written on: 01/04/2017 by MoniqueLockhart (1 review written)

Firstly my husbands passport tries to deliver in week, no notice, only to have a text to say there was nobody at home after.....really!!! People work Monday -Friday. Anyway rang customer service to re-arrange, to be told "oh we can send it to his place off work" ah no u cant he is a carpenter and works all over the place. So re-arranged for Saturday 1st April. Guess what no show. It is now 8pm and we have stayed in all day, he even missed his nieces birthday as he was told only he could sign… Read Full Review

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★☆☆☆☆

“very bad”

Written on: 22/03/2017 by Penningtonpj11 (1 review written)

totally incompetent, not able to find my house with first line and post code (probably the courier did not even try). Their excuse, the driver could not access google to check the location (and how they are supposed to deliver parcels anyway). I ordered next day delivery and now my parcels is arriving 5 days later. Well done for employing clever drivers… Read Full Review

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★☆☆☆☆

“Drivers don't deliver when arranged, company of liars”

Written on: 03/03/2017 by Moore1974 (1 review written)

Despite arranging a timed redelivery - and being stuck in the house all day waiting for them to arrive - package not delivered. Tracking stated that a card was left because I wasn't here, WHAT?!?!! NO CARD, NO DELIVERY. My guess is that their driver skivved off work early on a Friday. If you actually need your passport back on time... these guys aren't the ones who will deliver. And they have the audacity to charge to call them. Awful… Read Full Review

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★☆☆☆☆

“DX awful”

Written on: 28/02/2017 by Hawkins83 (1 review written)

Bad experience, ordered an armchair and was delivered by this company, however after clearly stating in their email they do and would deliver to my front door, to be told once he arrived he was alone and could not carry my armchair down a flight of outside steps and up a flight of indoor steps to deliver my armchair as promised to my door, this is down to DX company not having health and safety insurance for stairs??? I had to beg the 1 Man driver who shouldn't be alone when delivering large… Read Full Review

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★☆☆☆☆

“utterly awful”

Written on: 28/02/2017

Passport office use this service. Utterly awful. You have to wait in between 8 and 6 and there is no estimated time slot not even am or pm. If the redelivery to a work address is rejected it gets put on hold for 3 days! Then you hear nothing at all. So have to keep calling. honestly what a headache! Passport Office - Royal Mail was fine why did you change, it may be more expensive but this is utterly painful and hopeless!!!!! Oh and if you offer to collect it rather than endure the painful… Read Full Review

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★☆☆☆☆

“worst delivery company on earth”

Written on: 24/02/2017 by McGraweu1955 (1 review written)

Worst delivery service ever !!! courier claimed he could not find the house when every other company, food delivery service etc can seem to find it. The driver called once. I tried calling back 5 mins later and he would not pick up any of my calls. Called from a different number and he managed to pick up straight away !!!! had the nerve to be rude as well. nightmare company would avoid at all costs. wasted a whole day at home because of them… Read Full Review

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★☆☆☆☆

“No passport no holiday”

Written on: 20/02/2017

No way of finding when passport was due . When it came we were out card left tried to rebook they gave me a slot but then said they cant do it???? What are thease people on are they on .!!!???? Spent 40 mins on a call @7 p per min only to be cut off so we have no way to contact them or to speak my son has no passport so missing his work trip delivery between 9-5 thats ok but comon every one gives you a window nowadays. Absolute dire service… Read Full Review

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★☆☆☆☆

“Very slow and bad service ”

Written on: 14/02/2017 by 165Salazar (1 review written)

I have been waiting for my passport a few weeks. It has been issued long ago but DX is extremely slow to deliver it and when they attempted delivery and I wasn't home they didn't even leave a note so I had no idea. My passport has been with them a few weeks without them attempting to redeliver or letting me know. Just terrible service! Totally unacceptable and worst than Royal Mail second class mail!… Read Full Review

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