The DX Reviews - www.thedx.co.uk

★☆☆☆☆
0.9 / 5
385
9% of users recommend this
  • Value For Money

Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Failed to deliver pretended to have tried. Abysmal.”

Written on: 22/05/2015 by TaniaE (1 review written)

I was waiting at home for delivery when I received a text claiming delivery had failed. No one had rung the fully functioning buzzer or called. Our flat is in a property staffed by two porters no one spoke to them or rang on their clearly labelled fully functioning buzzer either. They clearly never attempted delivery. And it is an urgent delivery of passport… Read Full Review

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★☆☆☆☆

“Didn't deliver and didn't follow the delivery instructions”

Written on: 19/05/2015

Bought an item from Wiggle who are usually very good but this time the DX were the delivery option. They ignored the delivery instructions of delivering to a neighbour, the card left was totally blank and the tracking number on it was not registered at all to my delivery. Their telephone service could not help and I had to use wiggle to resolve. Very poor… Read Full Review

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★☆☆☆☆

“Utterly shocking DONT USE”

Written on: 16/05/2015 by vetsteph (1 review written)

Terrible service. 6 days to deliver my passport. Delivery date got changed daily. Cannot give estimated delivery times. Do they expect working people to take a full week off work to wait in anticipation. I will NEVER EVER use this company again. Unhelpful and terribly slow. I need my passport urgently as I need to travel internationally. Gave absolutely no assistance to speed up or rearrange delivery due to urgent nature after waiting for 4 days. Would not let me collect from he depot and… Read Full Review

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★☆☆☆☆

“Apostille document”

Written on: 11/05/2015 by Rubia293 (1 review written)

I needed to get a document legalised for a visa application for my new job abroad. The original document cost 80 pounds, the apostille cost 34.50. Altogether a cost of 114.50. DX said that they delivered it and it was signed for. However, I have received no calling card and my mum is adamant that she has not signed for any documents. They will not show me a copy of the signature or the name of the person who signed for it and I do not have my document. They say that they can not help me… Read Full Review

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★☆☆☆☆

“Undelivered passport”

Written on: 30/04/2015 by 420McGraw (1 review written)

I have read the other reviews and the score 0.9/5 said it all. 2 passports delivered by Royal mail no problem. The third to be delivered by this company, still waiting, the website states that the courier will leave a card if not delivered, not true received a letter saying they could not deliver and have tried to deliver. Web site useless keeps crashing. Will be contacting the passport office to get them to get my passport back. Sadly I cannot give them 0 stars. Absolutely useless. If possible… Read Full Review

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★★☆☆☆

“Unfriendly ....”

Written on: 28/04/2015 by 1katya (12 reviews written)

I am so tired of unfriendly or even slightly aggressive couriers. What happened to customers service skills, even if your job is stressful? I could say this about most of the company couriers who deliver to my door, except for Royal Mail Services & Parcelforce, who without exception, in my experience, have retained their genuine pleasant and professional attitude, even when they are worked off their feet, in this now competitive work climate… Read Full Review

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★☆☆☆☆

“Disappointed 3 times”

Written on: 19/04/2015 by TDoyle (1 review written)

This is the second time I have been subjected to DX because the HM passport office insists on using them and I have been disappointed both times. Indeed, this time they are meant to deliver three items and all three have been inexplicably delayed. I agree with everyone who has complained about their automated system - it has done nothing for me. I actually managed to speak to a real person yesterday who told me they had tried to deliver on Thursday - a lie, as I was home waiting all day. On… Read Full Review

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★☆☆☆☆

“Useless - DO NOT USE EVER”

Written on: 18/04/2015 by Gunnern237 (1 review written)

Useless company failed to deliver my passport on two occasions and failed to update or notify me on both occasions. They rely almost entirely on an automated customer service system via web and phone and it is is hugely frustrating. Avoid, and if you or anyone you know works for them tell them to leave anything has to be better than working for this embarrassingly unprofessional company… Read Full Review

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★☆☆☆☆

“Helpline?”

Written on: 12/04/2015 by shWells252 (1 review written)

I am awaiting expensive bespoke metalwork to be delivered by this comedy crew. Didn't turn up on the day given. After endless attempts to get through to their depot, I was told the driver was having a bad day (bless!)in the traffic. I suggested they bought the order fir thign next day. They haven't. And the depot isn't answering the phone. Most amusingly, the supplier of the goods has a mobile for one of DX's managers, we got him to ring the depot - he can't get through. One star is generous… Read Full Review

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★☆☆☆☆

“Shocking service and rude couriers”

Written on: 06/04/2015 by Parism215 (1 review written)

DX Delivery: "The best kept secret in parcel delivery" = "Shhh, don't tell anyone how terrible we are at delivering your parcels." Waited in all day last Wednesday for a new bank card - nothing. Complained to both bank and DX who apologised and said it would definitely come the next day. Waited in again the next day. Again nothing!! Contacted again to find out what was going on, but didn't hear anything and didn't expect to until after the bank holidays. On Saturday I received a few withheld… Read Full Review

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★☆☆☆☆

“absolutely appalling service”

Written on: 03/04/2015 by jzMooney1968 (1 review written)

Something is wrong with this comapany for so long. This isnt the first time for me with DX. Having said that I never chose them. I m expecting my Biometric card delivery. I woke up since 7am today. There was no knocking nor ringing door bells. Only when i came downstair i found this card dated 3 A , i suppose that meant 3rd April 2015. Then I check in their website, the sys couldnt find my tracking number. Anybody with right mind set wouldnt leave without letting you know that they were there… Read Full Review

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★☆☆☆☆

“Had letter 1 week later saying they tried to deliver! ”

Written on: 01/04/2015

I Got letter from dx saying they tried to deliver a package and it was urgent .. They never left a note when they tried to Deliver ! Don't think they did as I was home all day by the door !! Went to dx building to collect i had to stand 10 Mins outside the locked building ringing the buzzard like crazy being told to hold on hold on! They let me in took another 20 mins ( yes 20 mins!!) for them To find my package !! It was my passport very important, horrible service would have gave no stars !!… Read Full Review

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★★★★★

“Excellent service, very pleased, polite and friendly...”

Written on: 30/03/2015

Excellent service, very pleased, polite and friendly driver… Read Full Review

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★★★★★

“Really good service”

Written on: 27/03/2015 by Jeanetteski (1 review written)

DX's price was half of what I had been quoted from other couriers. They arrived when they said, very pleasant guy and heavy item got to destination when I was told it would. Easy to track. I would definitely use DX again… Read Full Review

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★☆☆☆☆

“vytas”

Written on: 25/03/2015

The worst delivery companie which i ever met. do not worth even one star. Item never arrived. please if you can avoid it… Read Full Review

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★☆☆☆☆

“failed to deliver”

Written on: 20/03/2015

I arranged for a redelivery of my parcel today. Took the day off work and waited...and waited...and waited. I telephoned exeter and was told the company I rang previously had not passed on my delivery info. I then informed the manager that it was their company in exeter I rang and nobody else. Trying to pass the buck to others I presume. Would not deliver today so I am now a days wage worse off. Let's see if I get it delivered on time as arranged again. I informed the company I bought from and… Read Full Review

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★☆☆☆☆

“Absolute rubbish, outrageously priced!!!!!”

Written on: 18/03/2015 by 110Dunn (1 review written)

paid £18 for this signed delivery of my passport. redelivery can only be arranged in a week's time!!!! how can this happen. why there are still companies use their service. absolutely insane… Read Full Review

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★☆☆☆☆

“failed delivey”

Written on: 13/03/2015 by McLain1986 (1 review written)

For my son's 4th birthday my mum ordered a gift from Toys R Us DX attempted delivery on the Friday but we were at work so we arranged for 're-delivery on the Tuesday when we had a day off after waiting until33pm we rang to be informed they weren't delivering until Weds after cpmplaing on the phone the maganger offered to get it delivered late that evening despite being in the driver didn't knock or ring our door bell but instead posted a failled delivery note through the door I even heard the… Read Full Review

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★☆☆☆☆

“My son asked me to recieve delvery for him , when the...”

Written on: 08/03/2015 by Yamilete1947 (1 review written)

My son asked me to recieve delvery for him , when the driver arrived with bunk beds and a double bed he said he was not allowed to deliver them inside so left hem by the door , I have never heard anything so ridiculous in all my life . There was no way I could move them myself , how the hell do they expect old people to move them , luckerly for me after about hlf hr a electrician arrived to do some work and he kindly helped, I am complaining on behalf of my son who is away for a few days. I… Read Full Review

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★☆☆☆☆

“Shockingly poor service ”

Written on: 06/03/2015 by Scorps8 (1 review written)

HOW is this company still in business?! This is the worst courier company I've ever had the misfortune to deal with. - Received letter this morning saying it was "unable to complete" the delivery of my biometric residence permit, which I urgently needed. - Yet, NO ONE rang the doorbell or knocked on the door. There were several people at home all morning. Basically, the courier just shoved the 'unable to deliver' letter through the mail slot without bothering to see whether someone was at… Read Full Review

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