The DX Reviews - www.thedx.co.uk

★☆☆☆☆
1.0 / 5
427
8% of users recommend this
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Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Worst company ever”

Written on: 25/01/2016 by GideonTorres1953 (1 review written)

Totally unreliable, no calling card left, incorrect tracking number on my text- redelivery does not allow to collect from a collection point. Customer service closes at 7pm. It is Friday and not sure what the state of delivery of a very important document is. This company should NOT be used … Read Full Review

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★☆☆☆☆

“Not delivering”

Written on: 19/01/2016 by McCormackrk104 (1 review written)

Got a DX card through the door and was able to arrange a redelivery. I payed extra £6.75 to arrange redelivery in the morning. No parcel arrived, so I called up and was told courier would call me back. By the end of the day I had had no call, no parcel and no card. It's just not worth trying to save money on these terrible courier services… Read Full Review

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★☆☆☆☆

“the worst ever”

Written on: 18/01/2016 by beShaffer188 (1 review written)

i had phoned (which cost me £2 at least) and got it sorted. That DX delievery is the worst i have ever come across ! I strongly recommend Debenhams to avoid using it. (1) they deliver from 8:30-6pm that means I am totally housebounded for the day or take the risk to deliever to work but may arrive after my working hours. (2) why i have to pay extra £6.70 for half day delivery ? It is a rip off ! (3) i was out to pick up my daughter from school and left the phone number for the driver to… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 14/01/2016

Arranged a date for delivery, it did not arrive, on ringing them, was told they attempted to deliver, but no one was home! Total lie, no card through door and I was in all day. Kept being put on hold, passed round the office, cut off, told they would ring back but never did, was guaranteed the supervisor will bring it out before 10pm, lied again as did not turn up. Complete rubbish service! Totally disgusting… Read Full Review

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★☆☆☆☆

“Hopeless, just utterly hopeless!”

Written on: 05/01/2016 by Molloy185 (1 review written)

Ordered a product via Debenhams plus and received a text text and email stating my item would be out for delivery 8am-6pm. OK, but for business addresses this is a bit wide, but hey. Come half five no delivery still so I check the tracking. In this day and age where some companies even show a map where the van is, the DX tracking is useless, just says that they need addtional information and to call a number. I called the number, which is automated and it repeatedly asks for a tracking number… Read Full Review

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★☆☆☆☆

“What an awful delivery service”

Written on: 18/12/2015 by Araceli231 (1 review written)

Today waited at home all day for delivery of valuable documents. No sign of any one delivering anything. Tried to contact the company, no answers to e mails, phones are all connected to computers, I did not manage to get an answer why the delivery was not done. Do not use this company. They are totally useless… Read Full Review

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★☆☆☆☆

“Liars liars and oncomoetent”

Written on: 10/12/2015 by Noonan274 (1 review written)

No card was left and people were looking out all day for this urgent delivery. Do not use this company. Late delivery has had dire consequences. I will Never forgive the total lack of care and unreliability… Read Full Review

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★☆☆☆☆

“terrible service not nice driver !! ”

Written on: 09/12/2015 by Agnie (1 review written)

Be warned and stay away from this delivery service… Read Full Review

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★☆☆☆☆

“Passport delivery ”

Written on: 07/12/2015 by 306Gillespie (1 review written)

The most disgusting passport service ever. They did not ring my door bell despite me being home and just put a card through the mailbox saying that id have to opt for redelivery Did that and it said that it would be redelivered the next day, still no passport. customer service were unhelpful and arsy. oh yeah, did i mention they just randomly selected a date for the redelivery and did not inform me? Worst service, EVER… Read Full Review

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★☆☆☆☆

“Worst driver ever”

Written on: 06/12/2015 by SofiaRoche234 (1 review written)

just received 3 parcels, although I was just opening the door, driver banged on the door incessantly like an angry man. I took first box from him, then he fetched the other two together. I simply asked if he would put them down in the hall, as I couldn't take both at once, and he growled take them one at a time then. He was the most miserable, rude delivery man I ever encountered. As I closed the door I thanked hm for his service with a smile. What a jerk!… Read Full Review

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★☆☆☆☆

“No advice of delivery and then do not answer phone”

Written on: 27/11/2015 by Kareem294 (1 review written)

Delivery turned up with no prior advice so I was not there. Card left but have been calling for 2 days but the message either says all lines are busy and ends the call or plays fleetwood macs the chain for an hour and then ends the call… Read Full Review

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★☆☆☆☆

“terrible ”

Written on: 15/11/2015 by 128Gonzalez (1 review written)

I ordered items from Missguided and I paid for next day delivery. I got numerous emails from Missguided confirming my parcel would be delivered on 12.11.2015 (yesterday). Got home from work. No package. Got an email from missguided this morning stating 'The location of your address is unclear' and that I would have to contact DX secure for further information. So I contact them and get through to an automated service which couldnt understand anything I was saying. Then they tell me It would… Read Full Review

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★☆☆☆☆

“Unable to deliver to office in working hours”

Written on: 13/11/2015 by alex.wood (1 review written)

Apparently they could not deliver to a office between the hours of 09:00 and 17:00, really? I really needed this delivery and now I have to wait until Monday (was supposed to arrive on Thursday). Why do companies use these horrible delivery companies, it makes no sense. I will be avoiding Wiggle now because of this. Oh and its 7p a min if you want to call and of course there automated system is one of the worst I have seen, just to extract every last penny they can… Read Full Review

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★☆☆☆☆

“Appalling service.”

Written on: 08/11/2015 by Walkerrb106 (1 review written)

First the delivery man called me as he wanted me to help him bring the items upstairs. I am heavily pregnant and have a leg in a cast. He left the items across the front door, with me unable to move them, I would have had to leave the front door open all day – very dangerous. When I asked him to put the items inside, he refused, and when I said I then refused the delivery and he needed to take the items back, he started shouting at me!! Horrendous experience… Read Full Review

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★☆☆☆☆

“Utterly useless”

Written on: 06/11/2015 by antaylor111 (1 review written)

I ordered a expensive birthday present from allroundfun.co,uk Wednesday evening. These DX couriers picked it up from them on Thursday. Allroundfun.co.uk texted me to say it was with the couriers and would be delivered on the Friday, the day I asked for, between 8am - 6pm. They gave me NO tracking number however. The couriers in turn never contacted me with any details of delivery. it is now 9pm on Friday and still no delivery. Both allroundfun and DX couriers have zero customer service after… Read Full Review

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★☆☆☆☆

“worst delivery people”

Written on: 06/11/2015 by Nayeli463 (1 review written)

my passport should be delivered in 1 day and they took 4 days from london to cambridge. useless and inefficient people… Read Full Review

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★☆☆☆☆

“What a bunch of * I'll leave it to your imagination”

Written on: 05/11/2015

Got a text telling me they had tried to deliver , no one has been near this address today, they say they have left a card WHERE? Taken ages to re-arrange via their system, wouldn't it have been easier to just phone me as I presume they can't be so thick as to be in a totally different location. Can't imagine why passport office use them. Another company ripping off the government!!!… Read Full Review

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★☆☆☆☆

“USELESS !!!! I would have loved to use a different word.”

Written on: 02/11/2015 by RK1122 (1 review written)

Expected a delivery on the 28th October 2015, today 2nd November no delivery. Have not received a response from the support team… Read Full Review

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★☆☆☆☆

“really wanted to give zero stars”

Written on: 30/10/2015 by Woodardlh302 (1 review written)

Got a card saying they'd tried to make a delivery. Used website to rearrange to work address the next day. No delivery that day or the next. They then tried to deliver 3days later when work shut. Rearranged again. No show again. Website facility to rearrange doesn't work a lot of the time and automated phone system is just as bad, and couriers don't turn up on agreed dates anyway. They expect you to stay in 9am to 5pm in case they decide to arrive. Ask for a mobile number but don't use it to… Read Full Review

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★☆☆☆☆

“awful service”

Written on: 29/10/2015 by a.jurgelionis (1 review written)

Received message at 9am the delivery scheduled between 8am and 6pm. Came home 8.30am no card re delivery. Waiting all day but delivery not done. Trying to contact - automated service and advise for redelivery. Copletely appaling. Will contact the seller tomorrow regarding service… Read Full Review

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