The DX Reviews - www.thedx.co.uk

★☆☆☆☆
1.0 / 5
482
7% of users recommend this
  • Value For Money

Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
? Ask our helpful community of experts about this product or company
The DX - www.thedx.co.uk - Ask a question now

Media Gallery for The DX - www.thedx.co.uk

The DX - www.thedx.co.uk
The DX - www.thedx.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“WORST COMPANY ON EARTH!!!”

Written on: 21/07/2016 by MathiasMcWilliams7 (1 review written)

I would never use this company or recommend to anyone. Terrible customer service and not reliable for a currier service. Had a delivery scheduled and waited all day and no one turned up. following day my redelivery date was changed to two days later without informing me although all my contact details was provided. Impossible to get in contact with anyone from the company. Maybe the service would have been different if I had paid the additional seven pounds + for an AM or PM delivery. Sad… Read Full Review

Report this review
★☆☆☆☆

“They're awful”

Written on: 19/07/2016 by Vistaro (1 review written)

No comms, they couldn't care less why companies rely on them to deliver is beyond me. simply couldn't buy from a company that use them. Summary - avoid at all costs… Read Full Review

Report this review
★☆☆☆☆

“DX is a 'worse than poor' passport courier”

Written on: 15/07/2016

They sent me text messages on 30th June, 1st and 2nd July asking me to arrange a redelivery. They had not left a card to say they had attempted to deliver, so I doubted they had made an attempt. This became obvious because on the delivery day they phoned to ask me for directions to my house! They wanted me to give them a date when I would be in between 0900 and 1700 and when I said 'there isn't a day' they offered to sell me a specific delivery slot - which to me seemed like a cash-making… Read Full Review

Report this review
★☆☆☆☆

“VERY POOR”

Written on: 14/07/2016 by Andres396 (1 review written)

WAITED IN FOR TWO DAYS NO RESPONSE NO PARCEL WROTE TOTHEM EMAIL NO RESPONSE NO NUMBER TO RING… Read Full Review

Report this review
★☆☆☆☆

“"Third Class Service" Never recommend to anyone”

Written on: 10/07/2016 by Andrew90 (1 review written)

I received a letter from the Home Office which said that my Bio Metric will be sent by a special delivery. After about four days i received a letter from the DX which says that they are unable to deliver the letter as some one has told that i am not living in that address which is a complete lie. I have no idea who this person is. I live with my parents in the same address for the past two years. It appears they had gone to a wrong address and now making false excuses. The DX is now refusing to… Read Full Review

Report this review
★☆☆☆☆

“Worse than poor”

Written on: 09/07/2016 by Tom8619 (1 review written)

Lied to. Told my passport was due to be delivered on Saturday. Waited in my flat for delivery, checked the website and apparently they had attempted delivery while I was in the flat waiting, this was a complete lie. No calling card left, no phone call, no doorbell. If they are so incompetent that they're unable to deliver when I'm in on a Saturday then I have no hope whatsoever for a delivery in the week. Now I'm going to have to try picking it up from the depot myself and risk not being able… Read Full Review

Report this review
★☆☆☆☆

“dreadful”

Written on: 07/07/2016

I had problems similar to those reported below. item was not delivered, with no card or other contact. tracking system said 'left in a suitable location'. rather vague! Did they go to the wrong address? I telephoned to inquire. after a delay was connected to someone who was totally unhelpful. customer service? nonexistent… Read Full Review

Report this review
★☆☆☆☆

“Is this a service or a fund raiser for the company...”

Written on: 03/07/2016 by Afighterforfairness (1 review written)

Although no one had called at my house I noticed a card on the mat from dxdelivery for an expected item. The card contains details of dxdelivery's rearranging delivery service. They give a website address which I tried several times today without success on connection - the server doesn't time out it just sits there but never connects. The alternative is a charged telephone option which took six minutes plus to complete at 7p per inclusive minute (i.e. 49p) plus service provider costs and is… Read Full Review

Report this review
★☆☆☆☆

“Terribe”

Written on: 03/07/2016 by Merritt1980 (1 review written)

This serve is terrible, the government need to stop using this company… Read Full Review

Report this review
★☆☆☆☆

“passports new and expired NOT DELIVERED TO MY ADDRESS !!”

Written on: 30/06/2016 by RoyceStuart (1 review written)

New passports delivered to luckily a trustworthy neighbour who passed them on....expired passports AGAIN delivered to a neighbour despite being clearly labelled important documents!! Had these fallen into the wrong hands ?? Unthinkable...plus had the pleasure of paying for this via a covert office...tried phoning the number...to no avail...plus passports office CHANGE YOYR COURIER !!!… Read Full Review

Report this review
★☆☆☆☆

“Pathetic waste of time”

Written on: 30/06/2016 by AverieJenkins (1 review written)

Internet order from Phase 8...DX promised delivery on 24/6/16...waited all day with no delivery. Email received with new date of 28/6/16....waited all day and still no delivery. Cancelled the order since there are better things to do in life than wait for this lot. Whoever chose this outfit needs to rethink pronto… Read Full Review

Report this review
★☆☆☆☆

“You just can't do this to people ”

Written on: 29/06/2016 by Sloanem24 (1 review written)

I wasn't there on Tuesday, found a note. Rescheduled for the next day, nothing. Called Thursday morning, they say it's coming. Nothing. Called them in the evening. Apparently, it never left the storehouse. Rescheduled for Monday over the phone. They promised it will come before 1pm. The tracking Web link confirmed the arrangement. Monday morning the tracking link says I need to reschedule. Called them again and they asked me to do the same. I tried to be polite, I promise. They said they will… Read Full Review

Report this review
★☆☆☆☆

“Utterly absymal”

Written on: 21/06/2016 by SmallBusinessman (1 review written)

Can't believe Passports come via this shambles. Usual story - I'm in the house all day (I work at home). Get text saying they have tried to deliver and left a card. Neither has happened. Call them (have to Google for number - not on any of their website of course), messed about at 7ppm for over 10 mins then cut off. Twice. Thus impossible to get my passport. Incidentally, the Passport Office could not have been more rude and less helpful either. Whole thing just beggars belief… Read Full Review

Report this review
★☆☆☆☆

“DX DELIVERY - WHAT A JOKE”

Written on: 20/06/2016 by 852352 (1 review written)

I ordered some items from Debenhams. The delivery was given to DX - what a joke of a company. The said they attempted delivery to my address which is also my business (and it was open at this time) but apparently there was no one here! IF AN ATTEMPTED DELIVERY HAPPENED WHERE WAS THE CARD THAT SHOULD HAVE BEEN LEFT? Lying delivery person who obviously wanted to get home early. What followed was a series of expensive phone calls and further promises of delivery which never materialised. I… Read Full Review

Report this review
★☆☆☆☆

“rubbish”

Written on: 15/06/2016 by jdMcDaniel1956 (1 review written)

do not use worst company out got a text in morning to say they had received my parcel and it was out for delivery that wasn't the case and still no parcel its a shame have to give any stars really bad company… Read Full Review

Jimmyboots's Comment

Written on: 23/06/2016

I purchased items on eBay ,a tackle shop where I purchased wading boots two weeks ago . .. Fine , still waiting for me boots !! ..I contacted the seller only to be told that DX was the Curier that was shipping them to me . Still no sign of them and now have been told that there are some thieves among the curriers as this is not the first time that items have gone missing in transit !! ....Next time you see one of these drivers , see is he wearing me boots !, lol.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT use this company for sending or receiving. ”

Written on: 10/06/2016 by Brooklyn201 (1 review written)

Left a calling card beyond the delivery date. Tried to re-book delivery online but kept saying invalid, because of a mismatch between the Tracking Number and Postal Code. I phoned the sender and they told me to try again between 15:00 and 19:00. Still could not do it. Tried phoning during opening hours. Could not get through to an operator. I will now ask the sender to recall the item and ask to send it out efficiently and correctly with Royal Mail. YOU HAVE BEEN WARNED!! PAY MORE MONEY TO A… Read Full Review

Report this review
★☆☆☆☆

“complete waste of time”

Written on: 07/06/2016 by PhillSylvester (1 review written)

Already lost a passport after paying for a premium service n the end we had to make are own arrangements to collect from their depot in Bridgend Now they have failed to deliver an item that was on a 24 hour delivery even though it was dispatched for delivery from their Newport depot at 8 am today They have my phone number but haven't got the decency to call waited in all day absolute RUBBISH an total incompetent service and company… Read Full Review

Report this review
★☆☆☆☆

“PASSPORT DELIVERY TRICK”

Written on: 04/06/2016 by SIMONELL (1 review written)

THEY SEND YOU A TXT SAYING YOU WERE NOT IN - I was painting the front of the house all day - then they want to charge for a delivery time - they say they left a card ! NO CARD - they would have had to walk past me to the letter box - really do they think people are that stupid - its an INSULT… Read Full Review

Report this review
★☆☆☆☆

“Terrible service”

Written on: 30/05/2016 by SamuelJohnston408 (1 review written)

They supposedly attempted to deliver my passport on 20/05/2016, no card left just a text saying nobody was in. My husband was home all day so this was a lie. I rescheduled the delivery to today, taking the day off work to wait in for it. I have just checked the tracking number via their "hotline" only to discover they are not able to deliver today. Why didn't anybody contact me to let me know, if I hadn't called I would never have known. I have now rescheduled again for 01/06/2016 so we will… Read Full Review

Report this review
★☆☆☆☆

“Absolutely, spectacularly useless.”

Written on: 28/05/2016 by PaulHDear (1 review written)

I had no choice but to use DX, as they are the only courier allowed by the US Embassy for passport renewals. Booked the collection and was given a "slot" of 9am to 7pm (really??). Waited in all day - nothing, not even a phone call. Emailed to complain and was told that my "delivery" (NO - it was meant to be a collection) would happen the next day between 9am and 5pm. No explanation, no apology. Have just waited in all day, and still nothing. Absolutely bloody useless and incompetent. If… Read Full Review

Report this review
overview