The DX Reviews - www.thedx.co.uk

★☆☆☆☆
1.0 / 5
473
7% of users recommend this
  • Value For Money

Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
? Ask our helpful community of experts about this product or company
The DX - www.thedx.co.uk - Ask a question now

Media Gallery for The DX - www.thedx.co.uk

The DX - www.thedx.co.uk
The DX - www.thedx.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“passports new and expired NOT DELIVERED TO MY ADDRESS !!”

Written on: 30/06/2016 by RoyceStuart (1 review written)

New passports delivered to luckily a trustworthy neighbour who passed them on....expired passports AGAIN delivered to a neighbour despite being clearly labelled important documents!! Had these fallen into the wrong hands ?? Unthinkable...plus had the pleasure of paying for this via a covert office...tried phoning the number...to no avail...plus passports office CHANGE YOYR COURIER !!!… Read Full Review

Report this review
★☆☆☆☆

“Pathetic waste of time”

Written on: 30/06/2016 by AverieJenkins (1 review written)

Internet order from Phase 8...DX promised delivery on 24/6/16...waited all day with no delivery. Email received with new date of 28/6/16....waited all day and still no delivery. Cancelled the order since there are better things to do in life than wait for this lot. Whoever chose this outfit needs to rethink pronto… Read Full Review

Report this review
★☆☆☆☆

“You just can't do this to people ”

Written on: 29/06/2016 by Sloanem24 (1 review written)

I wasn't there on Tuesday, found a note. Rescheduled for the next day, nothing. Called Thursday morning, they say it's coming. Nothing. Called them in the evening. Apparently, it never left the storehouse. Rescheduled for Monday over the phone. They promised it will come before 1pm. The tracking Web link confirmed the arrangement. Monday morning the tracking link says I need to reschedule. Called them again and they asked me to do the same. I tried to be polite, I promise. They said they will… Read Full Review

Report this review
★☆☆☆☆

“Utterly absymal”

Written on: 21/06/2016 by SmallBusinessman (1 review written)

Can't believe Passports come via this shambles. Usual story - I'm in the house all day (I work at home). Get text saying they have tried to deliver and left a card. Neither has happened. Call them (have to Google for number - not on any of their website of course), messed about at 7ppm for over 10 mins then cut off. Twice. Thus impossible to get my passport. Incidentally, the Passport Office could not have been more rude and less helpful either. Whole thing just beggars belief… Read Full Review

Report this review
★☆☆☆☆

“DX DELIVERY - WHAT A JOKE”

Written on: 20/06/2016 by 852352 (1 review written)

I ordered some items from Debenhams. The delivery was given to DX - what a joke of a company. The said they attempted delivery to my address which is also my business (and it was open at this time) but apparently there was no one here! IF AN ATTEMPTED DELIVERY HAPPENED WHERE WAS THE CARD THAT SHOULD HAVE BEEN LEFT? Lying delivery person who obviously wanted to get home early. What followed was a series of expensive phone calls and further promises of delivery which never materialised. I… Read Full Review

Report this review
★☆☆☆☆

“rubbish”

Written on: 15/06/2016 by jdMcDaniel1956 (1 review written)

do not use worst company out got a text in morning to say they had received my parcel and it was out for delivery that wasn't the case and still no parcel its a shame have to give any stars really bad company… Read Full Review

Jimmyboots's Comment

Written on: 23/06/2016

I purchased items on eBay ,a tackle shop where I purchased wading boots two weeks ago . .. Fine , still waiting for me boots !! ..I contacted the seller only to be told that DX was the Curier that was shipping them to me . Still no sign of them and now have been told that there are some thieves among the curriers as this is not the first time that items have gone missing in transit !! ....Next time you see one of these drivers , see is he wearing me boots !, lol.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT use this company for sending or receiving. ”

Written on: 10/06/2016 by Brooklyn201 (1 review written)

Left a calling card beyond the delivery date. Tried to re-book delivery online but kept saying invalid, because of a mismatch between the Tracking Number and Postal Code. I phoned the sender and they told me to try again between 15:00 and 19:00. Still could not do it. Tried phoning during opening hours. Could not get through to an operator. I will now ask the sender to recall the item and ask to send it out efficiently and correctly with Royal Mail. YOU HAVE BEEN WARNED!! PAY MORE MONEY TO A… Read Full Review

Report this review
★☆☆☆☆

“complete waste of time”

Written on: 07/06/2016 by PhillSylvester (1 review written)

Already lost a passport after paying for a premium service n the end we had to make are own arrangements to collect from their depot in Bridgend Now they have failed to deliver an item that was on a 24 hour delivery even though it was dispatched for delivery from their Newport depot at 8 am today They have my phone number but haven't got the decency to call waited in all day absolute RUBBISH an total incompetent service and company… Read Full Review

Report this review
★☆☆☆☆

“PASSPORT DELIVERY TRICK”

Written on: 04/06/2016 by SIMONELL (1 review written)

THEY SEND YOU A TXT SAYING YOU WERE NOT IN - I was painting the front of the house all day - then they want to charge for a delivery time - they say they left a card ! NO CARD - they would have had to walk past me to the letter box - really do they think people are that stupid - its an INSULT… Read Full Review

Report this review
★☆☆☆☆

“Terrible service”

Written on: 30/05/2016 by SamuelJohnston408 (1 review written)

They supposedly attempted to deliver my passport on 20/05/2016, no card left just a text saying nobody was in. My husband was home all day so this was a lie. I rescheduled the delivery to today, taking the day off work to wait in for it. I have just checked the tracking number via their "hotline" only to discover they are not able to deliver today. Why didn't anybody contact me to let me know, if I hadn't called I would never have known. I have now rescheduled again for 01/06/2016 so we will… Read Full Review

Report this review
★☆☆☆☆

“Absolutely, spectacularly useless.”

Written on: 28/05/2016 by PaulHDear (1 review written)

I had no choice but to use DX, as they are the only courier allowed by the US Embassy for passport renewals. Booked the collection and was given a "slot" of 9am to 7pm (really??). Waited in all day - nothing, not even a phone call. Emailed to complain and was told that my "delivery" (NO - it was meant to be a collection) would happen the next day between 9am and 5pm. No explanation, no apology. Have just waited in all day, and still nothing. Absolutely bloody useless and incompetent. If… Read Full Review

Report this review
★☆☆☆☆

“Very poor Terrible WORST service”

Written on: 26/05/2016 by 1974Freeman (1 review written)

Got a delivery text to say my parcel was coming on Wednesday 25th May 2016 with tracking number from DX. I took day off from work and I have been waiting all day for this parcel and it never came and no card left.There was no possibility of missing the delivery because i was at home all the day. I have Contacted the customer services for collection with ID and they won't let me collect my parcel with ID. WORST COMPANY PLEASE DO NOT USE THIS COMPANY… Read Full Review

Jvm620's Comment

Written on: 28/05/2016

i also have been trying to receive a delivery for 4 days - either they just put card through without actually ringing doorbell & don't give any indication of time - i am waiting for a passport was given yesterday as 3rd attempt no one came - via twitter was told it was out for delivery between 9-5 today at 9.05 am this morning there was a card through the door & missed mob call - i was in the toilet - & still missed them!! They couldn't have tried v hard as the dog didn't even bark! now have to wait in again on Tues cos he can't come back today - he can't have got v far as i sent a tweet back immediately i realised id missed him. so frustrating, can't believe anyone uses them for secure deliveries

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Sales call”

Written on: 18/05/2016 by EFWilliams (1 review written)

I understand that selling is not an easy thing to do however I don't recommend that you hang up on someone saying 'there is not point' when stated that we have a no names policy but you are more than welcome to send information through. There are procedures that need to be followed. Leave a bad taste when reviewing couriers moving forward… Read Full Review

Report this review
★☆☆☆☆

“Please do not use this company if possible.”

Written on: 16/05/2016 by Armani282 (1 review written)

My story is too long to go into in detail - basically I stayed home from Monday until the passport arrived on Friday at midday after having paid another £6.13 on Thursday after getting a letter that said they were unable to deliver on the Monday. I found it was not possible to get any information as the phone is answered by a computer. This company should get no stars. Why does the passport office use this company? What is wrong with Royal Mail signed for? When renewing a passport it is not… Read Full Review

Shzny's Comment

Written on: 20/05/2016

I totally agree I have been waiting for three days now should of been here by 1pm today still not arrived. They have said now it should be here between 3pm and 5pm!!!!!!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“useless”

Written on: 15/05/2016 by ZechariahStiles496 (1 review written)

inefficient service money grabing not delivered on due date has cost me several thou on cancelled trip crappy phone system costing me crappy offer of delivery time with cost no 24 hour phone lines a complete second rate company do not deserve to be in this work MONEY GRABBERS… Read Full Review

Report this review
★☆☆☆☆

“Worst service ever.”

Written on: 12/05/2016 by arhang3l (2 reviews written)

This is the second time happening when the delivery status shows delivered with 2 days delay and I didn't received anything. The worst part is they don't leave any card saying the item was delivered next door or somewhere else. So may parcel worth of £650 is with someone else and I don't know who. And as I said before this is the second time happening. AVOID USING DX DELIVERY people ! they are the worst… Read Full Review

Report this review
★☆☆☆☆

“Very Very Bad”

Written on: 11/05/2016 by DXDisaster (1 review written)

We are an e-commerce company and over the years have sent about 50000 boxes around the UK and have used UK Mail, City Link, APC, TNT, Royal Mail and decided to give DX 'a go' over these last 2 weeks. What a complete and utter disaster. The amount of stuff that they have damaged in this 2 week trial period is almost impossible. And not the usual small level type of damage like something being dropped, we are talking 'driving pallet trucks over boxes' type of damage. Complete and utter… Read Full Review

Report this review
★☆☆☆☆

“MASSIVE FUNDEMENTAL ISSUE!!”

Written on: 10/05/2016 by GretaWyatt (1 review written)

A courier company that doesn't actually deliver anything doesn't make a good courier does it? Card posted through my door, tracking number INVALID! Called 3 depts - Main cust call centre, Freight Dept & Express. Not one had any record of my number. Finally got to speak to local depot, promised delivery on 4 different occasions...its now 5 and still no delivery!...probably the worse company I have EVER dealt with… Read Full Review

Report this review
★☆☆☆☆

“No delivery attempted”

Written on: 02/05/2016 by Brian141 (1 review written)

First time left a card stating no suitable location, I suppose a locked letter box isn't suitable. Rearranged delivery, stayed in all day but no delivery. tried to phone no reply… Read Full Review

Report this review
★☆☆☆☆

“SHAMBOLIC.”

Written on: 28/04/2016 by TessaDraper (1 review written)

How can this service be able to continue? You should be ashamed of yourselves. I call for this company to be humiliated publicly and shut down immediately. Twice this month we have been lied to by your staff. Twice we have paid £6.13 for a service which has not materialised, cards which have been left at the wrong times. Hours have been spent on the phone to the ridiculously unhelpful automated service which is meaningless. I have been sitting in my glass fronted house all day and no… Read Full Review

Report this review
overview