The DX Reviews - www.thedx.co.uk

★☆☆☆☆
0.9 / 5
9% of users recommend this
  • Value For Money

Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Liars”

Written on: 22/12/2014 by DXshit (1 review written)

They sent an email the very day they planned coming. I left the house before the email came. This was unreasonable notice. They emailed to say they had tried to deliver and they said they had left a card but they had not. I rang to arrange alternative day and they tried to make me pay! They agreed Friday between 9 and 1. 1 o'clock came and the delivery man rang to say his van had broken down (yeah right don't they always?) and he would be there by 3pm. 3 pm came and went. I rang the company and… Read Full Review

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★★★★☆

“A bit of balance”

Written on: 20/12/2014 by JonReviewCentre (1 review written)

To cut a long story short, I was out when DX called and whilst googling for their website I found all these negative reviews. That made me panic as I needed the package urgently so I fired off a couple of emails to different addresses which asked them to contact me urgently to discuss redelivery options which didn't seem to be handled well by the website (the website is the reason for the 4 stars not 5). By 10am the next morning 2 different people had called me and the delivery was rearranged… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 19/12/2014 by 258Carroll (1 review written)

I have ordered a bed from eBay homefurnishingsuk company and they work with DX. I had to wait from 7 am to 3 pm. Driver turned up and asked me to come down as he couldn't find my court and he told me he couldn't carry them as company told him not to carry staff in case of hurting himself:)) Thankfully he got the bed from the van and i had to carry big beds to 3rd floor by myself as i was alone at home. So please use different delivery firm as they don't deserve to be in the market with this… Read Full Review

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★☆☆☆☆

“Ridiculously poor.”

Written on: 17/12/2014 by Cesars378 (1 review written)

Utterly useless. They don't collect and you can never speak to anyone on the phone. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Total rubbish service”

Written on: 16/12/2014 by Kingml286 (1 review written)

said attemped delivery, 3 people were in all day, in fact every day that week, total rubbish service, other companies have never had a problem. Avoid DX… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 09/12/2014 by vjShort181 (1 review written)

I am stunned by the customer service given by DX. I booked a re-delivery and was told my item would be with me today. I waited at home (having taken a day off work) and receive a text saying there was an attempted delivery when of course I have been sat at home all morning waiting and the door bell has not rung! When phoning I am unable to speak to a person and by hitting 0 a million times on my phone keypad get put through. I am told there was an error and my item was actually never going to… Read Full Review

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★☆☆☆☆

“Embassy Delivery - DID NOT DELIVER ON DAY PROMISED”

Written on: 05/12/2014 by AmericanGirlInLondon (5 reviews written)

When a company tells you to to be home for a signature/ID-required delivery to receive a very important, time-sensitive item from the Embassy such as a passport then doesn't show up or even notify you of the delay, you avoid that company at all costs. Just what I'll do in the future. Excuse was - well, it's Christmastime. Ahem - maybe passports should take priority over gift deliveries when it's only December 5th and I'm waiting for my passport and have to stay home to be there to sign for… Read Full Review

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★☆☆☆☆

“DX are a Joke”

Written on: 30/11/2014 by DonnaKar8 (1 review written)

Cannot tell you how much time I have wasted on these guys. For some reason my bank uses them to deliver my new bank card. They only deliver Monday to Friday, 9 - 5, so have to take time off work to be home to receive delivery. They turn up without telling me they are coming, so of course I am at work, not at home. Tell me I can rearrange online, or by text, but it does not work, so end up calling their 0844 number and getting charged for the privilege. Arrange a delivery day, arrange to be… Read Full Review

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★☆☆☆☆

“appalling liers ”

Written on: 27/11/2014

Worst delivery service I had the misfortune to have to use. I had no choice as they do the b&q delivery. They tell you a wrong time, sometimes even the wrong day. goods arrive damaged. B&q need to change their couriers. If you can don't get it delivered by these incompetent fools… Read Full Review

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★☆☆☆☆

“zero stars”

Written on: 26/11/2014 by Robb1982 (1 review written)

Managed to loose kitchen island Took 24 hrs to find said item Rearranged for Saturday delivery Logic would tell you that a unit that size is a two man job Driver expected my partner to lift the item out of the truck by himself, without tools Driver eventually agreed to take item off the truck after a few stern words from me Driver wanted to head off and leave the item parked on our drive More stern words from me Driver lied and told me that we had booked a single driver for a Saturday service… Read Full Review

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★☆☆☆☆

“Claimed to knock when DID NOT. Day wasted”

Written on: 22/11/2014 by philg1182 (1 review written)

Two of us waited in all day for the parcel, and checked online at 2pm to find the delivery had failed. I spoke to customer services (who were friendly) who called the courier. They had only been recently and they refused to redeliver, saying they had knocked three times. This definitely did not happen. Now I have to go to the depot… Read Full Review

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★☆☆☆☆

“DX wrote to me saying that they tried to deliver, LIE.”

Written on: 20/11/2014 by missgh11 (1 review written)

DX said they tried to deliver ID card, this was a lie. I arranged another date and time 9-5 (no charge) waited in all day, no-one rang my door bell or my phone neither was any card dropped through my door. When I rang they are saying no-one was in to sign. LIARS… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 14/11/2014 by Middletondi296 (1 review written)

They sent me a text message to say they tried to deliver my parcel, no card left I lookeed at my security video camera, no one came to my front door that day, bunch of jokers… Read Full Review

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★☆☆☆☆

“Unprofessional, unreliable and a complete joke”

Written on: 10/11/2014 by Stuart1985 (1 review written)

DX contacted me to notify me of my delivery time slot which basically meant I would need to be at home waiting for 6 hours. So on Thursday I waited for 6 hours... They did not turn up, they did not contact me to explain why they did not turn up. The next day I received a phone call from a DX driver to tell me he was about to deliver my parcel... I think he expected me to not have a job, a life and be in at all times. As it happens I was not at home or anywhere near. The weekend passed and I… Read Full Review

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★☆☆☆☆

“Courier delivery”

Written on: 28/10/2014 by Callie142 (1 review written)

Absolutely terrible service, especially at cost. Expected to stay in house 8am - 6 pm. Delivery card left in post box with no signature or time of delivery after delivery man failed to knock on door of house. Customer services were unhelpful, offered repeat service of delivery between 8am - 6pm next day though no call service available. Would not recommend, ended up collecting from depot as most straight forward method of obtaining product… Read Full Review

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★☆☆☆☆

“disgusting service, totally unprofessional”

Written on: 05/10/2014 by Darryl448 (1 review written)

I ordered a cabinet from JD Williams and they said DX couriers would be delivering it. I had never heard of this company and had always had my stuff delivered from either Yodel, or Hermes, but I would soon learn not to forget them, and not for any good reasons. They arranged to come on a Monday and gave me a weeks notice to make sure I would be in, to which I said that's fine, I would be in all day. I sat and waited from 8.00am to 7.00pm, and nobody turned up, so I rang them up and spoke to one… Read Full Review

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★☆☆☆☆

“DON'T USE DX secure _ they are a joke”

Written on: 03/10/2014 by jimspr (1 review written)

Said they left a card which they didnt . then tried to get more money by saying it would cost an extra £6.13 for next day delivery OR I would have to wait a further 4 days. I am waiting the 4 days rather than giving these jokers extra money. This sort of thing should be investigated by Trading Standards… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 02/10/2014 by Maximillian256 (1 review written)

"We were not able to access your property". The gate was open, the drive was clear and there were no other cars in our courtyard. I work from home, was in all day, can answer a phone and there's plenty of secure places to leave a small package (such as the front porch, the car porch, the side door, the conservatory door, etc, etc). I have had to re-book a delivery and pay for the privilege of receiving my order before the weekend. Very disappointing service… Read Full Review

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★☆☆☆☆

“Shockingly terrible service! Avoid at all costs!”

Written on: 26/09/2014 by Kaelynq318 (1 review written)

Completely incompetent service. I booked a specific time slot for delivery in the morning, booked a day off work to get the item and the company ended up coming on the day before the actual booked day. Farcical. They then assured me they would arrange delivery for that afternoon and completely failed to do this also. I wasted a whole day. I shall be aggressively pursuing a refund for their incompetence… Read Full Review

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★☆☆☆☆

“DO NOT TRUST THIS COMPANY. THEY JUST DO NOT CARE.”

Written on: 26/09/2014 by hyPorterfield1964 (1 review written)

DO NOT TRUST THIS COMPANY. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL. We received a delivery card from DX with a tracking number saying that to arrange redelivery, I just needed to go on their site and tap in the tracking number and post code. I tried this and it just said the tracking number did not exists. My daughter phoned them and got the same answer. The following day and the day after, the same thing, delivery card with a new tracking number each time which didn't exist on their… Read Full Review

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