marks and spencer christmas hampers reviews | Watch This Item.

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Reviewer Rating0.5/10
Overall Rating1.2/10 Based on 15 ratings
0% Recommended0 out of 6 Reviews
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6- Marks And Spencer Christmas Hampers Reviews

  • Full review by
    Sue Mumford
    on 27th Mar 2009


    User Rating : 0
    Respect : 0

    Bad Points: How can a company as good as M&S get it so wrong, i will not be using this service again.

    General comments: Ordered a hamper for my brother as a surprise for Christmas from M&S as we were going abroad, order accepted for delivery on 20th December , this never arrived , bill arrived in January which was paid, only just found out that the goods never arrived, my poor brother didn't like to offend me wondering why he hadn't received a present as usual so never mentioned it until a chance conversation asking if he'd liked the Cheese and Port we sent him !!
    Sue Mumford's review and ratings     | 102 words

  • Review by
    norman downie
    on 23rd Mar 2009


    User Rating : 0
    Respect : 0

    Both my wife and I ordered wine carrier hampers from Marks and Spencer to be set to two different addresses - the first on never arrived and my wife was not informed until after the deliery date which was a bit embarrassing as she had specificall asked the friend to stay in. The second wine carrier was not delivered either and I received firm confirmation that it had been delivered and signed for. My son checkd with neighbours and they denied that the gift had been signed for by them. The s ...
    norman downie's full review     | 188 words

  • Review by
    Flymore
    on 28th Dec 2008


    User Rating : 0
    Respect : 0

    We were sending a Christmas hamper to friends whilst we were away on holiday. No hamper 2 days after despatch, no reply from M&S via feedback page. No hamper by Christmas Eve, tried again, no reply from M&S until an email after Boxing Day. Apologies, and a refund! What we needed was a hamper delivered.No reply yet either to our final feedback form. Poor customer service.
    Flymore's full review     | 130 words

  • Review by
    CSage Rank: Corporal
    on 15th Dec 2008


    User Rating : 0
    Respect : 0

    Ordered Marks And Spencer Christmas Hamper six weeks in advance, dispatch date was quoted as eight days after order placed with delivery date ten days after dispatch. Seventeen days after order there had been no delivery. Check the web site to track the order and still no tracking info available. Called M&S to check delivery and was told it had been delivered two days before the date in the email confirmation! According to the tracking information they had a signature? So that would be for the ...
    CSage's full review     | 131 words

  • Review by
    Nancie Smith
    on 19th Jan 2008


    User Rating : 0
    Respect : +1

    I received a confirmation on 12 December telling me my order had been accepted. Hamper would be delivered by 22 December. Hamper was for disabled relative who seldom gets out and felt it would be a nice treat for her. Phoned her on Boxing day to find she had not received the hamper. COntacted M&S Hampers who cofirmed order had not been delivered. I asked why an email had not been sent to let us know. I was told some orders had not been fulfilled. Extremely embarrassed as it looked as if we had ...
    Nancie Smith's full review     | 144 words

  • Review by
    Anita Bullock Rank: Lance Corporal
    on 27th Dec 2006


    User Rating : 3
    Respect : +1

    Anyone who orders online should double check the address, especially the postcode, because the delivery company don't - they just go to the nearest match, regardless of the address, even though the details were amended online when the error was discovered as the staff in store were unable to help me - they said I had to make any alterations myself. The staff working at the customer service department on the telephone were more than sorry but my parents still lost out.
    Anita Bullock's full review     | 162 words


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  1. Christmas Shopping