Written on: 20/12/2014 by mwoodssg12 (3 reviews written)
We sent 5 £150.00 M&S hampers to our staff for Christmas. When unpacked onto the dining room table it barely looked more like £50 worth. Very poor value for money, poor content. I doubt that we will send M&S gifts anymore. It will teach us to look more carefully at the content next time but we really thought that we could trust M&S to provide a good value product. Clearly the m&S food brand is going downhill as quickly as their clothes A change of management is badly needed to get them… Read Full Review
Written on: 18/02/2013
i ordered a marks and spencer " hamper". I paid more thinking it would look the part for a christmas present however it came in a carboard box and isnt at all visually appealing. It is infact pathetic and ill be embarrassed to be giving anyone it.DONT BUY ONE!!… Read Full Review
Written on: 29/06/2012 by Nancygolightly (2 reviews written)
My mother ordered a Christmas hamper for us on the 9th of December, with delivery due on 23rd December...we're still waiting 6 months on. In the words of Oscar Wilde, (to a greater or lesser degree) "To lose one [hamper], may be regarded as a misfortune. To lose both looks like carelessness". Apt in this instance, as this is the 2nd year in a row that M&S have been careless. The previous year too, they were unable to fulfil their contract to provide a hamper. It beggars belief that M&S have… Read Full Review
Written on: 29/12/2011 by wendykenyon (1 review written)
I ordered a Merry Christmas hamper on 5th December thinking that, since I live in Canada, it would be a nice gesture for my family in Wales. The delivery date quoted was 12th December. Long story short, I received e-mails postponing the delivery date five times. The one that shocked me the most was received late on Xmas Eve, quoting a delivery date of 2 Jan. Have now been quoted 6 Jan. Customer Care's reaction when I spoke to them on Boxing Day was 'do you want to cancel the order?'. Not… Read Full Review
Written on: 22/12/2011 by VicGane (1 review written)
My son in Sydney ordered a chilled M & S Christmas Hamper to be delivered on Monday December 19th 2011. No delivery ;no card left. Phoned M&S Customer Service. Hamper to be delivered Wednesday 21st. Stayed in all day, no delivery; no card. Today, Thursday, 22nd have spent most of day phoning the Customer Service call centre with varying answers. They had called Wednesday and left a card. They would deliver within next 48 hours!! Finally had some help from Commercial Manager M & S Yeovil, our… Read Full Review
Written on: 22/12/2011 by tryphenasparks (1 review written)
My sister and I ordered a Christmas hamper for my brother on 5th December, booking delivery for 22nd December so that the hamper, which contained perishables such as cheese, would be delivered in time for festivities. We asked my brother to make sure someone was in ALL DAY, which he did. At 7pm my brother phoned to say that nothing had been delivered, so my sister got in touch with M & S who said, ooops, there had been a problem with the delivery - the hamper hadn't been put on the lorry, and… Read Full Review
Written on: 12/01/2011
My father bought me a marks and spencers cheese larder hamper for christmas, it cost him £75!! It consisted of a cheap wooden Box (supposedly the larder), a small bottle of wine, a box of cheese biscuits, and three pieces of cheese. How marks and spencers can justify chargeing £75 pounds is beyond me. Trying to complain was an exercise in a waste of telephone calls and time. I advised my father never to waste his money on any of their hampers again… Read Full Review
Written on: 27/12/2010
my daughter in law in oz ordered 3 boxes with gifts in to be delivered on xmas eve. we live and 1 other parent live in oxfordshire. waited until 10pm and never got ours. my mother got hers in eastbourne in afternoon.my son didnt look at hios e mails in oz until we told him(his xmas had ended then) and he had had 1 on xmas eve saying couldnt deliver because of bad weather. i gather it was flowers and they had better not turn up dead now!… Read Full Review
Written on: 21/12/2010
My wife's Auntie ordered for us a hamper from M&S as a Christmas gift, the parcel arrived in time, but when I opened to check the content I was shocked to discover that most items( short bread, tea bags, chocolate , marmalade are only few weeks close to their sell by the date. This is Marks and Spencer new way to rip you off… Read Full Review
Written on: 07/12/2010
My mother-in-law sent us a Marks and Spencers 'hamper' - a cardboard box - containing such poor quality items that most of them were given to the dog. She must have paid quite a lot for it. Given the reputation of M and S, I was really shocked at the poor quality. There appears to be no facility for nought stars: that's what it deserved… Read Full Review
Written on: 05/01/2010 by canadianna (1 review written)
I had to give a rating out of five and the system doesn't allow for zero. That is what I would give, although one star seems to be the least possible to give.
Marks and Spencers ain't what it used to be. I live in Canada and on December 10th I ordered a "chocoholic" hamper for delivery to a London address. I thought no more of it until speaking with the recipient on Christmas Eve - no hamper had arrived.
I emailed M & S who wrote back to say that "a card had been left" on December 15th when… Read Full Review
Written on: 28/12/2009
IM NOT ALLOWED TO STATE MY REVEIW IT ILL RIGHT TO NEWSPAPER INSTEAD ! MOST DISAPPOINTED AND POOR VALUE WILL USE OTHER STORES AS YOU GET A TRUE PICTURE OF WHAT YOUR GETTING FOR YOUR MONEY\1 THERE SHOULD BE SAMPLES OF THE HAMPERS FOR SALE IN STORE AND PEOPLE CERTAIMNLY WOULDNT SEND THE HAMPERS, i WAS MOST EMBARRASSED WHEN MY RELATIVE SHOWED ME WHAT SHE RECEIVEDFROM YOUR STORE IN ARGYLE STREET STORE GI AND A WASTE OF MONEY FOR A PALTRY GIFT FOR 30 POUNDS!!… Read Full Review
Written on: 17/12/2009
My elderly mother ordered a hamper for us for Chrsitmas. It arrived on the right day. It contained three small cheese samples (the heaviest was 250g the lightest 125g), a bottle of wine a jar of chutney a box of biscuits and a large basket, oh & a stainless steel cheese knife. Not believing what I saw, I subsequently priced up one of the cheeses at £1.75.
On phoning my mother to thank her, I discovered it cost £75.00. I can honestly say I have never seen such an an example of over pricing. I… Read Full Review
Written on: 16/12/2009 by Geoff Farrell (1 review written)
I ordered this two weeks before Christmas and asked for a delivery date of the 15th. It arrived on the 15th at 5 in the afternoon which was a relief. The contents were securely packed and matched the description on the internet. The products were all of the usual M&S quality which is good to excellent and although the components could have been obtained more cheaply elsewhere I chose the hamper as a one off treat.It comes up to my expectation and overall I am pleased… Read Full Review
Written on: 27/03/2009 by Sue Mumford (1 review written)
Ordered a hamper for my brother as a surprise for Christmas from M&S as we were going abroad, order accepted for delivery on 20th December , this never arrived , bill arrived in January which was paid, only just found out that the goods never arrived, my poor brother didn't like to offend me wondering why he hadn't received a present as usual so never mentioned it until a chance conversation asking if he'd liked the Cheese and Port we sent him !!… Read Full Review
Written on: 23/03/2009 by norman downie (1 review written)
Both my wife and I ordered wine carrier hampers from Marks and Spencer to be set to two different addresses - the first on never arrived and my wife was not informed until after the deliery date which was a bit embarrassing as she had specificall asked the friend to stay in. The second wine carrier was not delivered either and I received firm confirmation that it had been delivered and signed for. My son checkd with neighbours and they denied that the gift had been signed for by them. The… Read Full Review
Written on: 28/12/2008 by Flymore (1 review written)
We were sending a Christmas hamper to friends whilst we were away on holiday. No hamper 2 days after despatch, no reply from M&S via feedback page. No hamper by Christmas Eve, tried again, no reply from M&S until an email after Boxing Day. Apologies, and a refund! What we needed was a hamper delivered.
No reply yet either to our final feedback form. Poor customer service… Read Full Review
Written on: 15/12/2008 by CSage (6 reviews written)
Ordered Marks And Spencer Christmas Hamper six weeks in advance, dispatch date was quoted as eight days after order placed with delivery date ten days after dispatch.
Seventeen days after order there had been no delivery.
Check the web site to track the order and still no tracking info available.
Called M&S to check delivery and was told it had been delivered two days before the date in the email confirmation! According to the tracking information they had a signature? So that would be for the… Read Full Review
Written on: 19/01/2008 by Nancie Smith (1 review written)
I received a confirmation on 12 December telling me my order had been accepted. Hamper would be delivered by 22 December. Hamper was for disabled relative who seldom gets out and felt it would be a nice treat for her. Phoned her on Boxing day to find she had not received the hamper. COntacted M&S Hampers who cofirmed order had not been delivered. I asked why an email had not been sent to let us know. I was told some orders had not been fulfilled. Extremely embarrassed as it looked as if we had… Read Full Review
Written on: 27/12/2006 by Anita Bullock (1 review written)
Anyone who orders online should double check the address, especially the postcode, because the delivery company don't - they just go to the nearest match, regardless of the address, even though the details were amended online when the error was discovered as the staff in store were unable to help me - they said I had to make any alterations myself. The staff working at the customer service department on the telephone were more than sorry but my parents still lost out… Read Full Review
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