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| Value for Money | 0/10 |
|---|---|
| Reviewer Rating | 1.5/10 |
| Overall Rating | 1.6/10  |
Full review by
Nancie Smith
on 19th Jan 2008
User Rating : 0
Respect :
0
Good Points: Hampers looked good online so ordered one on 12 December 2007.
General comments: I received a confirmation on 12 December telling me my order had been accepted. Hamper would be delivered by 22 December. Hamper was for disabled relative who seldom gets out and felt it would be a nice treat for her. Phoned her on Boxing day to find she had not received the hamper. COntacted M&S Hampers who cofirmed order had not been delivered. I asked why an email had not been sent to let us know. I was told some orders had not been fulfilled. Extremely embarrassed as it looked as if we had not bothered to send a gift. I was told that a letter of apology would be sent to relative with M&S gift vouchers. The letter and vouchers have still not arrived by today 19.1.08. Could not recommened M&S hampers to anyone.
Nancie Smith's review and ratings | 144 words
Review by
Anita Bullock
on 27th Dec 2006
User Rating : 3
Respect :
0
Anyone who orders online should double check the address, especially the postcode, because the delivery company don't - they just go to the nearest match, regardless of the address, even though the details were amended online when the error was discovered as the staff in store were unable to help me - they said I had to make any alterations myself. The staff working at the customer service department on the telephone were more than sorry but my parents still lost out.
Anita Bullock's full review | 162 words
