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Picture courtesy of Louis.
| Content | 5.7/10   |
|---|---|
| Reliability | 9/10 |
| Customer Service | 9/10 |
| Speed Consistency | 9/10 |
| Value for Money | 6.8/10 |
| Overall rating | 8.3/10 |
Full review by
Guest.
on 3rd May 2008
User Rating : 7
Respect :
0
Good Points: Reliable web-hosting using clarahost package. Technical issues with domain registration renewal sorted quickly i.e., 5 minute phone call. Online invoices a welcome addition to services. Very good web-statistics.
Bad Points: Won't let you send e-mail via clarahost account (using products like outlook) unless you are using clara.net as the connection ISP. An unhelpful restriction if several people work from home using their own ISP's (i.e.,broadband). Having 50 mail boxes is OK in principal to receive, though having to respond using the web-based e-mail is unproductive. Expensive for me and hosting when compared to the wider market as far as I am concerned..
General comments: I have used clara.net for roughly 5+ years for hosting. So far, the service has been reliable. However, the benefits offered by the SoHo package at over 140 pounds (when paid monthly) per year are not as good as other providers in my experience.
The restriction on sending e-mail is the biggest issue. When I first joined clara.net, e-mail could be sent and recieved, which was perfect. However, later this became restricted because some businesses were sending junk mail.
Surely, clara.net has the technology to track offenders, so that the rest of us can be allowed to send e-mail without connecting to them as the ISP (or perhaps this was a business ploy to earn a little extra cash).
Overall, the bad points have never been bad enough for me to be forced to move. However, the market is competitive and I think clara.net needs to address this in its pricing structure.
Guest.'s review and ratings | 256 words
Review by
crowgal
on 11th Oct 2006
User Rating : 10
Respect :
0
They are a very reliable Internet service provider, and they offer excellent customer service.
Unfortunately Clara.net are expensive by today's standards, but I am too frightened to switch to anyone cheaper and lose reliability of service which I am used to.
Overall, they are excellent. I wish they could make their prices that bit more competitive though.
crowgal's full review | 58 words
Review by
abuc19
on 18th Jul 2005
User Rating : 9
Respect :
+1
Claranet are excellent for connection and hosting. Yes they may be a little more expensive, but this is down to the 100% commitment and drive from their workforce. The business services which claranet offer, are by far the better of their mereful competitors.
abuc19's full review | 63 words
Review by
johnchaffey
on 22nd Mar 2005
User Rating : 7
Respect :
0
Hosting and ADSL work well with Clara.net (www.clara.net) who provide a fast and reliable service.
Offer a good level of phone support with UK based knowledgeable staff who fix problems with/for you.
Good web interface for administration of your web site. If your new to it all then Clara will be good for you.
Bad points - expensive for ADSL and hosting. Want more money for PHP/MYSQL (if you don't know what this is then you don't need it). There accounts department invent the odd extra invoi ...
johnchaffey's full review | 116 words
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