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| Reliability | 4.5/10   |
|---|---|
| Content | 4.2/10 |
| Customer Service | 5.5/10 |
| Speed Consistency | 4/10 |
| Value for Money | 3.7/10 |
| Overall rating | 2.9/10 |
Full review by
fosbrook6695
on 23rd Oct 2007
User Rating : 10
Respect :
0
Good Points: Great customer services in the UK, talking to them within minutes!
Bad Points: Lost my broadband for 2 days out of the year. Big deal, other than that there's nothing I can fault them on!
General comments: I have never had ANY problems with Force 9. The customer services are excellent, i am always connected to an adviser in the UK within minutes. Once my broadband was down, and they gave me a dial up number to use free of charge. I think its great, their customer services are so helpful and i really appreciated the dial up whilst they repaired my broadband.
Great provider who i am very happy with and would recommend to anybody.
fosbrook6695's review and ratings | 110 words
Review by
arthurtwosheds
on 10th Aug 2007
User Rating : 0
Respect :
0
Like a few other reviewers I was also a Force9 customer for approx 3 years and initially they were very good and had no problems with them. Now wouldn't touch them with a barge pole!!!!! I moved house nearly six months ago and I'm still waiting for my broadband to be connected. I keep getting BT engineers sent round to check the line which is OK but as soon as they try and use my login details for F9 - Nothing. I also signed up for there call package as well and it took nearly three months for t ...
arthurtwosheds's full review | 159 words | 1 comment added.
Review by
ascolti
on 6th May 2007
User Rating : 1
Respect :
0
Force9 is a PlusNet company. But for this review I'll call them F9 for ease of typing.
When I first joined F9 a number of years ago they were excellent. Good support, fast reliable connection and some useful features.
However, in the last two years F9 have made a number of mistakes and found myself having to cancel after years of loyal service because I couldn't take it any longer.
Lets have a quick look at the catalog of errors.
9th July 2006 - Force9 delete 700GB of emails from th ...
ascolti's full review | 438 words
Review by
ninjahamsters
on 18th Feb 2007
User Rating : 0
Respect :
0
As most comments about plusnet/force9 go, their service was excellent, however over the last 2 years, their customer support went downhill. Now that is back up and relatively (compared to 2 years ago) OK, their network structure is too small for their customer base. Meaning users are seeing close to dial up speeds.
ninjahamsters's full review | 128 words
Review by
richyg
on 16th Feb 2007
User Rating : 2
Respect :
0
Had no service for 2 months last summer, now had no service for a fortnight. I've been with F9 for 2.5 years. To start with they were excellent but in the last 12 months the service has been shocking. Very disappointed.
richyg's full review | 51 words
Review by
Dogmad
on 16th Feb 2007
User Rating : 1
Respect :
0
I joined Force 9 two years ago, and initially the service was good.
Within days though, I was unable to connect to the internet. After three phone calls a faulty ADSL filter was diagnosed. A replacement was promised to be sent out as soon as possible. Despite this being an item I had paid for it never arrived, and I eventually gave up calling and bought another form PC World.
Then I started getting disconnected. On phoning customer service, I was given the run around, with Force 9 denying ...
Dogmad's full review | 513 words
Review by
marktee
on 26th Nov 2006
User Rating : 1
Respect :
+1
Connection regularly fails - about once a week.
When I joined the download limit was 20GB. They then moved the goalposts & changed it without warning during the first few months to 4GB, which is causing problems. They make it difficult for you to leave even after the 12 month contract has expired - they charge a cancellation fee even after the 12 month contract under the guise of "you stay we pay", which they didn't tell me about when I joined.
marktee's full review | 88 words
Review by
avieoffice
on 17th Nov 2006
User Rating : 9
Respect :
-2
I'm astonished by all the negative reviews I've read on this site! I wonder if I'm living on the same planet. The service status information is always frank and regularly updated. I've never come across everything being 'tickety-boo' when it isn't. I'm now devastated that PlusNet has sold Force9 out to BT. I bought into an independent ISP in the first place, to keep well away from AOL, BT and their like. Like breweries have discovered, independence will last five minutes.
avieoffice's full review | 89 words
Review by
brixtonia
on 22nd Sep 2006
User Rating : 1
Respect :
+1
I have been with Force9 for several years (under the brand Freeonline). Having never used another ISP I thought their regular problems were just par for the course but it would appear not. The latest problem resulted in my broadband being down for over two weeks (and still not restored). That came after two weeks of email services being so delayed that emails took over a week to arrive. Of course, if you check their service status it says everything is just tickety boo. The web based mail never ...
brixtonia's full review | 145 words
Review by
custardeyes
on 20th Sep 2006
User Rating : 1
Respect :
+1
Don't use Force9, use someone else!
custardeyes's full review | 46 words | 1 comment added.
Review by
asdesign
on 11th Sep 2006
User Rating : 1
Respect :
+1
Force9 have a generally good portal, which is easy to use and maintain.
Unfortunately, over the last 6 months support has gone to pot, as have the reliability of hosted websites and collection of email. The service has gone from being terrific to truly dreadful.
asdesign's full review | 44 words
Review by
baybut
on 5th Sep 2006
User Rating : 3
Respect :
+2
I have been with Force9 for over 9 years, starting with their dial-up service and then moving to ADSL about 18 months ago when my exchange got upgraded. Up to recently I have not had too many problems, but I found their customer services a pain, as it is very difficult to talk to someone. They want you to use a web based message system to report faults, which can be very frustrating to use.
If you do try to talk to someone on the phone, the wait can be easily over an hour, although they do giv ...
baybut's full review | 268 words
Review by
michaelcleary
on 29th Aug 2006
User Rating : 1
Respect :
+1
Force9 are ALWAYS down whenever I need important emails from clients. They just have an answer phone message telling you everything is OK, when quite clearly it isn't. I'm off to BT!
michaelcleary's full review | 32 words
Review by
will2702
on 12th Jul 2006
User Rating : 0
Respect :
+1
Force9 are cowboys who tread very carefully at the edge of the distance selling laws. Whilst the quality of their internet provison is similar to others, their advertising and customer management tread very close to the edge of the law. I would not recommend them to anyone.
will2702's full review | 130 words
Review by
zaphod 66
on 12th Jun 2006
User Rating : 1
Respect :
+1
I have in the past recommended Force9 to 3 other users.
I now recommend to all those that read this, not to use F9.
zaphod 66's full review | 63 words
Review by
mjf
on 29th Mar 2006
User Rating : 10
Respect :
-2
I have been with Force 9 for nearly 7 years, and I have no complaints.
Started with the 'free' dial-up account, moved to a 'connect' account, and for the past three years I have had ADSL, all with good service.
Excellent portal and service status information puts them way ahead of the competition.
I can highly recommend Force 9.
mjf's full review | 67 words | 3 comments added.
Review by
blowbug
on 8th Jan 2006
User Rating : 5
Respect :
-1
Force 9 Internet Service providers, up until recently had been a great ISP. We have been with them for 6 years, and have never really had a big problem.
They have recently put a traffic management program in place so that P2P and FTP traffic suffer greatly. In addition to this, they also penalise you if you top 20GB per month on their premier package. They do this by limiting your speed basically. If we did not rely so much on our email address that we have with them, I would not hesitate to ...
blowbug's full review | 151 words | 5 comments added.
Review by
micas
on 6th Dec 2005
User Rating : 0
Respect :
+1
This is a true story!
Force9 upgraded my line to 2MB without advanced warning by, and although the line to the premises would take it, the noise on the line would not allow the modem/router to sync.
It took a whole month with the outage for the line to be regraded back to a 512KB link, with a could not care less attitude and the usual black hole syndrome when support were called or emailed over the problem.
When the line was finally re-instated Force9 had the gaul to insist that the us ...
micas's full review | 178 words
Review by
ascolti
on 29th Nov 2005
User Rating : 1
Respect :
0
We've been with Force9 Internet for quite a number of years, and the levels of service have been going down and down.
Our current experience is that we've been without Broadband access for 7 days, and they couldn't care less. When we complained and said we would look elsewhere, they trumped up a £60 charge as a threat. Then they suggested they wouldn't bother finding the fault with their systems if we were thinking of going. I was appalled!!
Where once I would recommend F9 - Plusnet, ...
ascolti's full review | 147 words
Review by
kaysarahblue
on 13th Jun 2005
User Rating : 10
Respect :
-1
I have nothing but praise for F9 - if they are going to be upgrading bandwidth they always inform you - I have been using them for over a year now and wouldn't even consider changing.
kaysarahblue's full review | 42 words
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