Ikea Reviews - www.ikea.com

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★☆☆☆☆

“WORST ONLINE SHOPPING EXPERIENCE EVER”

Written on: 29/06/2014 by CamdenLeach38 (1 review written)

If you are every considering making an online purchase from IKEA - don't. By far the worst experience I have ever had. I ordered via their website 3 weeks prior to needing the bed and couch for my new apartment, specified the date and then waited. The day of the alleged delivery date came and went and I never received a call to inform me that the date had changed or that a new date had been determined. Finally, I called ikea and when I asked the agent what the point of an estimated delivery… Read Full Review

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★☆☆☆☆

“Best avoided”

Written on: 05/06/2014 by Arnoldgu379 (1 review written)

I ordered a TARVA bed with mattress and underbed storage boxes on 30th May 2014. I printed off the provisional order confirmation from the website and also received a confirmation email with delivery slated for 6th June 2014. From there, it has gone downhill. Although I was advised that "some manual attention" was necessary and I would therefore be contacted within 48 hours, no more communication was received. I also never received the reconfirmation of delivery that is promised within 72 hours… Read Full Review

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Wally_Wombat's Comment

Written on: 09/06/2014

Having posted the original comment, I can now say that we finally received the goods ordered. After much follow up, we managed to obtain the information from IKEA that it would be best if we came to one of their stores, placed and paid for the order there and then got them to deliver it. The problem buried in the small print is that you cannot transfer the amount they have already taken from you for the online order and use that in the store. You have to pay again in the store and hope that IKEA online handle refunds much better than they handle orders. So we gave that option a miss. We were then offered that IKEA transfer our pending order to a store and deliver from that store. We agreed to that. However, again, we did not receive any text message or email (as promised) to confirm date and time of delivery. We had to chase that information up ourselves. They did deliver today, albeit it 5 hours before the advised time.

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★☆☆☆☆

“Avoid!”

Written on: 04/06/2014

A flat pack set of drawers arrived. Opened to find badly damaged side panel and top. Called 'customer service', held the line for about 26 mins. Replacement parts (not the whole thing) sent out. Opened to find side panel damaged again! I think they were second hand parts. Called 'customer services', held the line for about 48 mins!! Whole new set on the way. Remains to be seen if they are ok. Very disappointing… Read Full Review

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★☆☆☆☆

“useless”

Written on: 30/04/2014 by scrappycat1 (1 review written)

i picked up my items from the picking area paid for them and went off to the home delivery service paid for my delivery and was given a date and time of delivery 7 am / 1pm i rang after 1 o clock to be told that the delivery time was different from what the driver had i would be receiving my items between 1 pm / 7pm and that my items had been loaded and were out for delivery 6pm no phone call no items still awaiting i am disgusted with the service i have received and will never shop with ikea… Read Full Review

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★☆☆☆☆

“online service terrible”

Written on: 29/04/2014 by CarleyGillespie365 (1 review written)

I went online this afternoon to place an order for the 16 cube Expedit storage unit which my daughter in law has so I know its very sturdy. My shopping experience turned into a nightmare. First of all the unit was showing as unavailable to order online even though it weighs a hefty 65 kgs and is 5ft x 5ft. I had tried to order this unit a few years ago and was hit with the same problem. I looked at the other colours and found that according to the website they are available to order… Read Full Review

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★☆☆☆☆

“worst experience ever”

Written on: 09/04/2014 by severelydisappointed (1 review written)

I tried placing an order online and at every step of the way, they have ruined the order in the following way: 1. Cancelled my order and blamed my bank when it was their billing department's fault 2. The automated online service hung up on me multiple times 3. The employees could not transfer me to the appropriate department 4. When actually delivered, they damaged a piece of the order so I could not build my shelving unit 5. I had to call the IKEA to figure out what was going on with my order… Read Full Review

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★☆☆☆☆

“More than poor!”

Written on: 28/03/2014 by DestinyMcCarty (1 review written)

Ordered desk table online as not available in store. Problems encountered so far 1. Table arrived damaged 2. Called up and replacement arranged and was told would get confirmation in 48 hours (note 4 min call wait time advised was actually 14 min, also no case number provided) 3. No confirmation arrived 4. Called again and was told no record of original conversation and undertone was that as I didn't have a case number the initial call never happened (note 4 min wait time advised was actually… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 27/12/2013 by Kaz61 (1 review written)

Ordered goods online 24.11.13 and items delivered 13/12/13. However a number of items were damages and not included in the delivery. Tried to ring customer service and was told I was in a queue waiting time over an hour. E-mailed through their website to be told there was an 8 day wait to reply. All over Christmas I have had to look at the boxes of that which did arrive which I can't assemble because it is incomplete. Enough said!!… Read Full Review

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★☆☆☆☆

“Be warned!”

Written on: 10/12/2013

Just don't do it. Their customer service is so bad. I've just had a really stressful 5 days just trying to get through to customer services. I made an online purchase on 29/11/13 and was given an estimated delivery date of 12/12/13 with a promise of a firm delivery date within 72 hours. This date arrived after 5 days by text and it was for the 31/12/12 which was too late for me. I phoned to cancel the order. The wait was 60 minutes! I gave up after 30 and emailed instead. It said to expect a… Read Full Review

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★☆☆☆☆

“Complete Waste of Time - Avoid!”

Written on: 08/12/2013 by Ryan1073 (1 review written)

I went online to ikea.co.uk and purchased a desk, a lamp and two side tables as whilst I thought £30 for delivery was on the expensive side, I decided that it would save me a trip to the store. During the checkout process I was given a delivery estimate of 13th December which was perfect as I needed the items before Christmas. However, the next day I received an e-mail informing me that my delivery date would be 31st December...over 2 weeks later. I would never have ordered the items if… Read Full Review

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★☆☆☆☆

“Beware!!”

Written on: 14/10/2013

The absolute worst experience. Do not order online. You will spend money for deleivery, but no way to contact the delivery service, no idea when to expect your merchandise - took weeks, 48 hours to go through each box to make sure complete, but good luck trying to find someone to talk to! I finally travelled to a store to complain, was told item would be sent out, never happened. When I did finally reach a customer service agent was told I would need to purchase the missing item as I should… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE - ARE YOU KIDDING? PARAMUS, NJ”

Written on: 27/09/2013

The website is just fine, but try to find the item in the store. There's no one on the floor to help you find anything. Further, I felt like I was in the movie "The Wizard of OZ". But, this store's set-up is worse than the movie, and much more confusing than any nightmare that I could imagine. Both of us, my brother and I are disabled, and the fact that you have to walk a mile, no exaggeration, to get from point A to point B, which turns out to be point A, is just plain ridiculousness. If… Read Full Review

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★☆☆☆☆

“pointless waste of time”

Written on: 24/08/2013 by annoyeduptohere (1 review written)

How these idiots cant give a better time estimate other a 4 hour slot is beyond me. I was advised i would be called between 8 and 10am on the day of delivery. Did this happen... NO I called them to ask. What have i paid for in the first place.? A delivery service. Call the number being given a time of between 10 to 2. It was already 1010. Then i get a call from the actual driver and told 12 to 4. Oh excellent completely different time and a waste of a day. IKEA this is a… Read Full Review

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★☆☆☆☆

“Do not use Ikea online service”

Written on: 11/08/2013

I could not recommend anyone enough NOT to use the Ikea online service. After having to wait nearly 1 month for our purchased items to be delivered, when the van did arrive only half of our order was was on it. The driver claimed the balance of our order was damaged in another lorry somewhere and Ikea would be in touch to let us know when they could re deliver. Its been a week now and no news from Ikea, even though we have emailed, still nothing. We've tried calling too but, the shortest… Read Full Review

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★☆☆☆☆

“waiting for ever and ever for my online order”

Written on: 14/07/2013 by NecatorNimrod (1 review written)

This is with regards to an online order ($3400 total). We are still sleeping on an air mattress surrounded by unpacked boxes. For three weeks, the order has been "in process". No updates. We called the 888 number so many times, I have it memorized. The call center staff are very rude and clueless. During my last call (yesterday) I asked to talk to the supervisor, and when he reiterated to me that they "do not have an estimate of when my order would ship" (seriously, I asked, do you think it… Read Full Review

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★☆☆☆☆

“Delivery time”

Written on: 18/02/2013

Ordered around a thousand pounds worth of furniture on line and was given 20/12/12 as a delivery date. After a colleague told me horror stories about that service I spent 45 min on phone to chase it, then was told I had been given the 27th and nothing could be done till 2nd but no one saw fit to let me know. My children and I will have to spend christmas in an empty new house without furniture, thanks ikea, never again!… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 28/08/2012 by jstreb (1 review written)

Awful customer support! I received my order of 3 desks, but was missing 7 legs. The shipping company IKEA used told me that I received the right number of items and if I had a problem I had to take it up IKEA. After waiting on hold for 45 min. I was told by IKEA that the shipping company had screwed up and that they had to give them 48 hours to search their warehouse to find the missing legs. 48 hours later I called back after receiving NO follow up from IKEA. Again waited on hold for 45 min… Read Full Review

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★☆☆☆☆

“Complete shambles”

Written on: 24/01/2012 by Pete_Truro (1 review written)

I'm generally a fan of Ikea but had never bought from them online before. I ordered a white Ektorp sofa in December which was delivered in January at the expected time. The delivery men managed to drop the sofa outside in a muddy puddle - it was unwrapped so it got muddy and scuffed. The box containing covers was also damaged and the contents were exposed and dirty. I asked the delivery guys to return it and wrote on the delivery paperwork that the goods were damaged and I rejected them. I… Read Full Review

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★☆☆☆☆

“I wish I'd read reviews before placing my order with...”

Written on: 30/07/2011 by shophopper (1 review written)

I wish I'd read reviews before placing my order with Ikea online. I was given an estimated delivery date 8 days from the date I placed my order. Three days after paying for my goods (a few hundred pounds), DHL contacted me with an actual delievery date 26 days from the date I placed the order. This date was no good for me as I would be away on holiday then straight back to work afterwards so could not push the delivery back. On contacting Ikea customer services they said they have the goods… Read Full Review

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★☆☆☆☆

“The Con Artists from Sweden”

Written on: 16/06/2011 by Ben Dewire (10 reviews written)

Order on line told you will receive a call within 72 hours to confirm delivery date (original estimate 12 days on odere) no contact until 6 days after money taken from account, to say they have cancelled the order and re-ordered with an estimated delivery date of 4 weeks. Customer Services (now there's a fantasy title) say there was a computer crash! so order never went though, funny how money was withdrawn from my account! So new order issued with the extended delivery estimate. After grilling… Read Full Review

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