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written by 396Pratt on 29/12/2016
Wanted some advice on Netbooks as needed one for a course. The guy came over and told us he was too tired to tell us about the products. He was sweating profusely and looked hungover. We picked 2 netbooks and neither was in stock. He then informed us he 'could not be arsed' to go backwards and forwards and he would just check which one he could find in the stock room. Needless to say we left as didn't want to put him out of his way. Got excellent service and product in Tesco instead.
written by TaliaFitzsimmons on 18/08/2016
I recently purchased a lap top and on turning the machine on discovered the inbuilt mouse and keyboard did not work ,the following day I returned the lap top and it was confirmed to be a fault, however no new replacement was available for 5/10 days, as I was going away the main purpose of the purchace was to take the lap top with me, so it was suggested that the only available quick option was the display model which would require display software removed CLEANED and fully tested ,I was offered a generous discount of £20.00 after some bartering for what is in effect is a second hand appliance.I was told to expect a phone call as soon as the machine was ready ,as no phone call was recieved I called into the store to join the que of other dissatisfied customers, eventually I was handed a lap top that looked like it had just survived a dust storm covered in fingerprints ,no battery,no box ,no instructions ...after Calmly explaining my dissatisfaction at the offered lap top and refusing to accept it in this condition no further assistance was offered , at this point having now spent an hour in the store I demanded my money be returned and I would shop elsewhere . In conclusion the service I recieved on a scale from 1- 10 would still stay in minus and I can Assure PC WORLD that any future requirements for personnel or business would not be at there stores
written by JJC2013 on 22/02/2016
I live in hull where there are 6 pc world yet I had to travel to Doncaster to get a surface pro 4 and the sgear 2. But if that wasn't bad enough, when I got there they had just sold the last one apparently. Which is funny as the staff at hull rang them and said I was coming down. anyway I ended up getting it delivered. I paid online and paid extra for next day delivery. Only to receive an email at 8:58 saying if I dont ring them before 9:00, they would cancel my order. Well it was closer to to 10 when I noticed my email.so my order was cancelled. In the morning I rang them only to be old they was just checking I was using my own card. Well as you can imagine I wasn't happy. But once I confirmed everything I was told I would receive my order the next day. So its almost now a week before I got to look at my new smart watch and tablet. But it didn't end there. After spending hours trying to set up my smart watch to receive call and looking on the internet, k find out that my smart watch wasn't able to make phone calls, even though pc worlds website said it so now tomorrow I have to take that back. And that's not the only thing going back. My surface pro 4 is also going back. As the touch screen keeps freezing. First I thought it was crashing but I plugged in a mouse and it worked fine so it must have just been the touch screen. Ive spoke to them about it but they haven't got a clue. All I know is pc world has gone down hill. No wonder when I was in last week for oven 2 hours. I was the only customer.
written by Sterling102 on 08/01/2016
Having sent my All-in-)ne PC for repair, together with the recovery disks, I received it back without the recovery disks. I spoke to their 'customer service' several times & eventually got to speak to the Knowhow desk at my local PCWorld. They spoke to the repair dept & I was told the disks had been lost!! They promised that they would arrange for new disks to be sent. This did not happen and after another several times of trying to get my disks back, I eventually wrote to the customer service Director on 24 Nov 2015. I then wrote to the CEO, to further my complaint on the 7th Dec., This elicited a response from their head office CS, someone called Yasser, who said that they could not get replacements & that I should buy a replacement & bill PCWorld. I was amazed that they expected me to purchase the disks myself! I again wrote to the CEO on the 12th Dec., but have yet to have the courtesy of a reply.
written by 416Weeks on 29/10/2015
After placing an online order for a desktop pc and monitor, pc world made sure I would never shop with them again. I paid extra for next day delivery and the order was delivered, well half of it, the monitor arrived but the PC tower was lost in transit and the Delivery service tried to get me to sign for a delivery label only. After days of phone calls to customer service at PC world they then informed me that their policy is that no refund or another PC tower would be sent to me until they find what happened to the one that was lost by the delivery company. A phone call the following day informed me that this investigation could take up to a week before another product would be sent out, I'm writing this review to warn any potential buyer from PC world, they are not a good choice and their customer service is awfull, shop elsewhere because if they loose your item before it's even been delivered you won't be getting another one sent to you for a long time.
written by bohc on 23/10/2015
Bought a Toshiba laptop sept 2014. By Nov 2014 it wouldn't work. Repaired under warranty by pc world - faulty hard drive. Asked for replacement, as 'not fit for purpose' when sold. Declined. April 2015 broke again. Again replaced hard drive. Couldn't give a new laptop as that would be Toshiba's decision. Stopped working again Oct 2015, just out of warrenty....apparently I now have to pay to determine the problem, and dependent on outcome, I may, may, get money off or repair. PC Worlds customer service in store is unhelpful and uncaring. My laptop was only fit for purpose for 2 months and since then has not worked properly. A replacement would surely be the most positive move to maintain my faith in them, and their customer care. I will never recommend and will pass my story on whenever possible. For a massive conglomurate, there is no evidence that you put the customer first.
written by Cowan201 on 18/10/2015
Today I received the worst costumer service I have ever had..... I went into PC world Hull store at 1030 this morning, I purchased a HP laptop, along with antivirus program. I paid to have PC world install this for me, was told to return to store around 130-2pm to pick up the laptop. When I returned it was not ready. I waited patiently for an hour, for it still not to be done! When I said I wanted a refund I was told I COULD have by two members of staff.... When my partner returned with card we purchased the laptop with, was then told no we could not have refund. One member of staff denied ever saying 'yes, okay' to me. I was made to leave store with the laptop, with the antivirus software NOT installed. I was spoken to in a manor nobody should be spoken to and treated with so much disrespect. I have to now finish installing the software myself, seek legal advice, and wait for complaints department to phone me back! I will never again use PC world.
written by 454Evans on 04/10/2015
Thought I would take an early plunge into fully integrated home. Purchased the starter kit from PC World Coventry. The installation was not without problems and I had to hard boot 3 of the sensors. The unique code to register is not where the instructions say it is. Well in the end managed to connect and then add both my Sonos and Philips Hue systems. Now find that the operating software is so full of bugs the supplied app keeps crashing. Samsung help says that they are aware and they hope to fix but can't say when. My advice is to stay clear of this until Samsung sort out the issues with the software and can give customer support. Waste of time and money at this time. PC World staff can offer no support.
written by Angel161 on 06/09/2015
PC not available locally, store said stock at store 30+ miles away. Came home & reserved yesterday. Confirmed order, no other contact (they had phone & email numbers) so we went out to collect....got there to find no stock available. Person said they had 2 in store, but both on display & cannot sell, no other stock. Spoke to manager who said this is a known failing with the reservation system & it happens frequently! Wasted morning, wasted fuel, & pathetic customer service. Why would anyone trust a PC & software retailer who cannot even manage it's own stock control system? How simple does it need to be.....you have it on display & can't sell it, well hello, it's not available stock then is it?? Oh, and don't even try customer service...you can't get through even after 10 attempts.
written by Wiley416 on 09/06/2015
After asking one of the so called expert advisors at PCs world in Halifax branch for the best thing to suit me as in tablet, iPad etc. I was told to get the dearest iPad and Microsoft office. This I gullibly did. Getting home and trying to put my invoicing on it I was told by a computer repair specialist that for my use I would have been better with a laptop and the sales staff should have known this with what I've described to them. Instead it meant more to the staff to take as much money as possible so I now have what is little more to me than a Facebook screen. The manager on my return and complaint admitted yes I've been sold the wrong item but wouldn't change it even though it was on the advice of the muppet working there. I would never give them another penny as they are are just predatory. I look forward to the day DSG group go bankrupt and lay off all their useless staff and throw them on the scrap heap where they deserve to be.
written by Terry255555 on 22/01/2015
Went to currys with intentions to buy a birthday present cash me and my wife. Sales Assistant managed to change mind because he said they is manager offer that day. Everything sound so good to be true. In God name just find out 3 days ago after 2 yrs. I tried calling the and emailing to make a complaint. shame to currys some of us work for a living. I have to spend more than twice the price and I end up with no iPad. This is not right they need to think about it.
written by 315Brown on 22/11/2014
What a company Bought a HP HP Split x 2 Laptop 3 Months back first had a electrical problem (FIRE) with the keyboard attachment REPLACED with another NOT FIT FOR PURPOSE product dispute reputed attempts to change the product was replaced with the same product the SECOND developed a SCREEN BURN of course the touch screen laptop was then ineffective ALONG WITH MISS SELLING for commission TWICE even after a PC SPECIALIST deemed the item as NOT FIT FOR PURPOSE PC World still non refund non replacement non co operational ended up with COURT PROCEEDINGS For £599-00 JOY!!!! be warned HP SPLIT x 2 DO NOT PURCHASE AND MAKE SURE ANY ISSUES ARE DEALT WITH WITHIN 30 DAYS OF PURCHASE SEE YOU IN COURT.
written by lizlimond on 03/11/2014
sent repair man to wrong place so took 18days for week repair couldn't even say sorry battery not in right when returned so told me it was dead would need new one it just needed taken out and put back in correctly still waiting reply staff attitude rude, insulting never use again
written by fedupwithpcworld on 09/10/2014
The company isn't worth too much of my time going into great lengths about how rubbish they are. All I can say is please don't waste your time, money or energy in this company. The level of service is diabolical, they must pay peanuts, as they have a bunch of monkeys working in there. I appreciate that is an insult to monkeys, and is by no means intended in that way. Perhaps they should get some real monkeys in, it can only improve things. Pants. Pants. Pants. Nuff said.
written by Jb76 on 22/07/2014
It is a shame I could not give Negative STARS..... I spent over £1,000 on a laptop for work. They sold me a second hand ex-demo laptop which, I now realise, is faulty and as cost me one contract valued at around £6,000 - they don't care. Their customer service set up is worthless as they don't understand what you ask for, then they point you towards a store - so they may as well, not exist! The managers in store don't care. They just point you in a different direction. I WILL NEVER SHOP FROM THEM AGAIN I WOULD RATHER NAIL PART OF MY ANATOMY TO A TRAIN THEN BLOW A WHISTLE The second they have your money..... They don't care.
written by on 20/07/2014
They sent my granddaughters laptop off for repair, they'd texted to say it was being delivered back to our home after 2 weeks did not turn up after ringing them they informed me that it was lost . After trying to find it was told sorry can't find it have to give you a voucher to replace it . Not good at all seeing as it had 2 years of personal photos and school work on it I would not use PC World again How does a laptop get lost in the system?
written by Dillonyz496 on 13/06/2014
I have recently visited the worcester store in search of my new tablet, I was very disapointed with the level of service as there seemed to be more staff than customers but still i waited around 10 minutes before i realised i was never going to get approached by the sales team. Rather reluctantly i headed over to the till to ask about one tablet in particular, the chap at the till didn't seem very happy that i was even asking him about it. They didn't have any of the tablet i was enquiring about left in stock so he advised me to go home and order the tablet on line and that it was available for next day delivery. I thought it was quite rude as he didn't seem to care or try to offer any alternative what so ever. I then orderd my tablet on line which was fine, only to receive an email 5 minutes later that i couldn't have next day delivery as they didn't have any in stock. Panicicked that i may not be able to have the tablet i had my heart set on i rang customer services and they re-assured they will definatley be recieving more stock and that one will get sent out to me straight away. Both relieved and excited and i started choosing cases for my new tablet i decided on one and it's being deleiverd tomorrow. Only then to my amazement i received an e-mail today explaining that they are not recieving any more stock. They then asked if i would like to swap it for a simular produt with the same price band. I said you have got to be joking the service is absolutly appauling from start to finish. I requested a full refund and asked them wether they were going to re-inburse me for the case i wasted time and money for only for them to tell me there was nothing they could do. What an absolute joke. I will never step inside another PC world as long as i live and neither should you.
written by BriannaRussell on 24/04/2014
Went to the Middlesbrough store to buy a Lenovo tablet. Sales assistant told me I had to order it online. When I said I'd bought one from the Stockton branch 6 wks ago he just shrugged and said if you want one you have to go on line or we can order it.for you. Went to the Stockton branch got told its end of line you have to go online and order it. When I enquired about the display one and offered to pay full price for it got a sorry you'll have to order online. If I had to go on-line I'd have used Amazon. Sales assistant couldn't have cared less. Well PC World you've lost a customer for good
written by InnovateCEO on 15/04/2014
PC World Lion Retail Park Woking; The manager of this store Naz is not only rude and dismissive to customers he had caused the company to loose my businesses trade account with his poor service attitude, I visited to return a defective product and he bluntly told me it was damage due to wear and tear! A real copout.. In the end I got a full refund only because I used social media to bring this complaint, my advice to anybody is AVOID this store and the Manager NAZ if you want good service. Derick Martin CEO Innovate Services Limitef
written by Julio57 on 14/04/2014
Purchased Samsung smart TV from Chelmsford store. Chose delivery option because they would take away and recycle old TV. Told them about size of Tv that on second floor and that would need two persons. The salesman wrote all this down and said they would send a two man team. Waited the 10 days for delivery.. sent one man because it was a flat screen TV and only needed one person to lift it. I pointed out the detail on my receipt delivery guy was unable to help. So phoned customer support told because the TV was now delivered they would not come out and pick up old TV! I then went to store in the town saw a manager who gave me his personal guarantee that he could deal with the situation and phone me later that day. 5 days have passed - no contact. My advice is pick up from store yourself and arrange your own disposal. Delivery is useless can only guarantee a 4 hour slot and only that on the day; they say they call when 30mins away... guess what ..they do not! very poor service and even worse follow up by customer services/ management.
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Ferrar's Response to InnovateCEO's Review
Written on: 18/12/2014
The Salisbury store is the same, After being advise wrongly by them to purchase a western digital backup unit for an imac, only to find that it wasn't compatible to iMacs, I returned it but they refused to take any responsibility for their mistake, I have now put it in the hands of trading standards