PC World Reviews - www.pcworld.co.uk

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★★★☆☆
3.1 / 5
56% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Compare reviews of PC World's online store with alternative online computer shop sites to find out which is the best one. Our reviews are written by unbiased consumers making them a great source of advice.

If you prefer bricks and mortar and would like to use their high street computer shop, read our PC World reviews.


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Latest Reviews

★☆☆☆☆

“HP SPLIT X 2”

Written on: 22/11/2014 by 315Brown (1 review written)

What a company Bought a HP HP Split x 2 Laptop 3 Months back first had a electrical problem (FIRE) with the keyboard attachment REPLACED with another NOT FIT FOR PURPOSE product dispute reputed attempts to change the product was replaced with the same product the SECOND developed a SCREEN BURN of course the touch screen laptop was then ineffective ALONG WITH MISS SELLING for commission TWICE even after a PC SPECIALIST deemed the item as NOT FIT FOR PURPOSE PC World still non refund non… Read Full Review

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★★★★☆

“Good ”

Written on: 21/11/2014 by GodsofTanks (2 reviews written)

The shop provides good customer service but prices for computers could be lower… Read Full Review

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★☆☆☆☆

“laptop repair awful”

Written on: 03/11/2014 by lizlimond (1 review written)

sent repair man to wrong place so took 18days for week repair couldn't even say sorry battery not in right when returned so told me it was dead would need new one it just needed taken out and put back in correctly still waiting reply staff attitude rude, insulting never use again… Read Full Review

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★☆☆☆☆

“Shoddiest company I've ever had to deal with”

Written on: 09/10/2014 by fedupwithpcworld (1 review written)

The company isn't worth too much of my time going into great lengths about how rubbish they are. All I can say is please don't waste your time, money or energy in this company. The level of service is diabolical, they must pay peanuts, as they have a bunch of monkeys working in there. I appreciate that is an insult to monkeys, and is by no means intended in that way. Perhaps they should get some real monkeys in, it can only improve things. Pants. Pants. Pants. Nuff said… Read Full Review

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★★★☆☆

“cooker”

Written on: 02/09/2014 by 1983Maloney (1 review written)

I had a new gas cooker delivered and fitted but could not fit the electric lead to the socked has the lead was to short, the fitter told me you got to do it yourself which I have but should that have been in the fitting which cost me £80… Read Full Review

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★☆☆☆☆

“Ripped Off! Angry does not cover it......”

Written on: 22/07/2014 by Jb76 (2 reviews written)

It is a shame I could not give Negative STARS..... I spent over £1,000 on a laptop for work. They sold me a second hand ex-demo laptop which, I now realise, is faulty and as cost me one contract valued at around £6,000 - they don't care. Their customer service set up is worthless as they don't understand what you ask for, then they point you towards a store - so they may as well, not exist! The managers in store don't care. They just point you in a different direction. I WILL NEVER SHOP… Read Full Review

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★☆☆☆☆

“Lost laptop”

Written on: 20/07/2014

They sent my granddaughters laptop off for repair, they'd texted to say it was being delivered back to our home after 2 weeks did not turn up after ringing them they informed me that it was lost . After trying to find it was told sorry can't find it have to give you a voucher to replace it . Not good at all seeing as it had 2 years of personal photos and school work on it I would not use PC World again How does a laptop get lost in the system?… Read Full Review

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★★★★★

“Great prices and Customer Service”

Written on: 15/07/2014 by MandyHarrington (4 reviews written)

I bought an ultrabook from my local PCworld about a year ago and got an amazing (mnager discount deal) Samsung Series 5... Lovely to look at and very light! Had need to use their customer service and they were very helpful and fixed the problem in no time :)… Read Full Review

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★☆☆☆☆

“How are they still in business??? ”

Written on: 13/06/2014 by Dillonyz496 (1 review written)

I have recently visited the worcester store in search of my new tablet, I was very disapointed with the level of service as there seemed to be more staff than customers but still i waited around 10 minutes before i realised i was never going to get approached by the sales team. Rather reluctantly i headed over to the till to ask about one tablet in particular, the chap at the till didn't seem very happy that i was even asking him about it. They didn't have any of the tablet i was enquiring… Read Full Review

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★★★★★

“PC World assistants”

Written on: 14/05/2014 by Madeleineh288 (1 review written)

I was very impressed with the service given by the staff, both were very personable, polite a true asset to your company ...explained all I needed to know through sales to checkout .... And I must add smiled through it all even an awkward customer like myself asking loads of questions, they were brilliant ......pity more staff in other stores were more like them… Read Full Review

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Ferrar's Comment

Written on: 18/12/2014

Where was this store, in outer space?

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★☆☆☆☆

“Lenovo s6000”

Written on: 24/04/2014 by BriannaRussell (1 review written)

Went to the Middlesbrough store to buy a Lenovo tablet. Sales assistant told me I had to order it online. When I said I'd bought one from the Stockton branch 6 wks ago he just shrugged and said if you want one you have to go on line or we can order it.for you. Went to the Stockton branch got told its end of line you have to go online and order it. When I enquired about the display one and offered to pay full price for it got a sorry you'll have to order online. If I had to go on-line I'd… Read Full Review

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★★★★★

“bose soundlink 3 ”

Written on: 20/04/2014 by goMcKinley297 (1 review written)

woukd like to thank mark from currys/pc world at morfa swansea store. what a true gentleman and his customer service skills were amazing would definatly return to the store as he was more tgan helpful with the product i purchased and nothing was too much trouble thank you mark… Read Full Review

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★★★★★

“Fabulous service”

Written on: 17/04/2014 by Madamcholet3745 (1 review written)

I brought a printer online and had it delivered to my near store it was so easy and the service was excellent, although when I came to set it up I had a cable missing so I went back to the shop and the chap who served me was Brilliant he explained to me how everything worked and that the cable did not come with this model but he sorted it all out for me... I have to say he was 10/10… Read Full Review

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★☆☆☆☆

“Terrible store manager Lion Retail Park Woking”

Written on: 15/04/2014 by InnovateCEO (1 review written)

PC World Lion Retail Park Woking; The manager of this store Naz is not only rude and dismissive to customers he had caused the company to loose my businesses trade account with his poor service attitude, I visited to return a defective product and he bluntly told me it was damage due to wear and tear! A real copout.. In the end I got a full refund only because I used social media to bring this complaint, my advice to anybody is AVOID this store and the Manager NAZ if you want good… Read Full Review

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Ferrar's Response to InnovateCEO's Review

Written on: 18/12/2014

The Salisbury store is the same, After being advise wrongly by them to purchase a western digital backup unit for an imac, only to find that it wasn't compatible to iMacs, I returned it but they refused to take any responsibility for their mistake, I have now put it in the hands of trading standards

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★☆☆☆☆

“Delivery nightmare”

Written on: 14/04/2014 by Julio57 (1 review written)

Purchased Samsung smart TV from Chelmsford store. Chose delivery option because they would take away and recycle old TV. Told them about size of Tv that on second floor and that would need two persons. The salesman wrote all this down and said they would send a two man team. Waited the 10 days for delivery.. sent one man because it was a flat screen TV and only needed one person to lift it. I pointed out the detail on my receipt delivery guy was unable to help. So phoned customer support… Read Full Review

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★☆☆☆☆

“super slow laptop windows 8 ?.”

Written on: 27/02/2014

The Acer Aspire V5-122P is so slow, windows 8 not fit for purpose. The salesman offered to set up the lap top, great then he told me It would cost £30.00. I asked if he was on commission only, he said no (then why was he charging to set up the machine). PS. do not get talked into buying internet security, most modern lap tops have windows Defender built in… Read Full Review

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★★★★★

“most efficient staff member”

Written on: 13/02/2014

I went to your Liberty Stadium store with my lady on Sunday afternoon in order to purchase a camera I'd seen in one of your adverts.I also wanted some advice on buying a new printer which had to meet certain specificatios I approached your staff member Tristian who, although the camera I wanted was not on display,tracked one down and gave me some staunch advice on a suitable printer--which will fit on my desk and meets all the specifications I required I was most impressed with his… Read Full Review

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★★★★★

“Finaly had fantastic service from a young lad”

Written on: 19/11/2013

lost my garrenty for my sons nexus7 , it hasnt been working for the last two weeks, bought it from currys/pcworld a year ago but did know that in the next week or two the warrenty was due to run out. Took a visit to the store were i bought it because i paid cash for it they couldnt find us on there computers it took 3 times of going back to the store wich was geting very stressfull, finally this evening a young lad and very friendly and helpfull finally found my purchase..so know the garrenty… Read Full Review

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Robardsedar's Comment

Written on: 30/01/2014

I have bought one wireless router from one of the dealer form found on
wirelessinternetrouters. The router will have good wifi speed and connectivity. We are

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Ferrar's Comment

Written on: 18/12/2014

It will wear off as soon as PC World teach how to really treat customers, like rubbish

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★☆☆☆☆

“Stupid company ever”

Written on: 15/11/2013 by Sonltt (1 review written)

Ordered an iPad Air online and receipted a damage one after nearly 10 days (very slow delivery). Did came to 2 of their stores but no one sorted it out for me. Then i had to make very long waiting call to their line, they did arrange me a collection but fail again, I had been waiting for the whole day to some one come and get it but no one came!!! Call again and wait wait again... Real pain, So So So stupid company. Never come back again. I'm from Vietnam, customer services in my country… Read Full Review

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★☆☆☆☆

“All laptop & PC desktop way too high prices”

Written on: 09/11/2013 by Neil_Furgusson (3 reviews written)

I looking new PC desktop gaming way too high prices still not cheap can't afford, I saw PC spec weak & high price not good enough. I check palicomp vs pcworld both same PC spec Core i7-4770, 8Gb RAM, 1Tb HDD, 128Gb SSD, GTX 660 both different prices. PCworld - £999.99 palicomp - £794.99 almost £204 saved I choose spec removed SSD will cut down to £704.99 big saved money I think PCworld is worse shop & prices too expenive & spec stuck like a glue sticky can't configure PC like choose CPU… Read Full Review

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