PC World www.pcworld.co.uk Reviews

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PC World www.pcworld.co.uk
1.7 stars
Average rating for this product is: 1.7 out of 5

From 17 ratings and 32 reviews

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Summary

Compare reviews of PC World's online store with alternative online computer shop sites to find out which is the best one. Our reviews are written by unbiased consumers making them a great source of advice.

If you prefer bricks and mortar and would like to use their high street computer shop, read our PC World reviews.


Average Ratings for PC World www.pcworld.co.uk

  • Customer Service1.5 stars
  • Quality of website2.3 stars
  • Value for Money2.5 stars
  • Reviewer Ratings1.6 stars
  • Overall Rating1.7 stars

32 Reviews For PC World www.pcworld.co.uk

  • two ofus Rank: Lance Corporal 10th Nov 2009

    Reviewer rating: 5 stars


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    I bought a 3 year (£10) warranty with a Canon printer. After 2 years the prints became streaky and even with deep cleaning I couldn`t fix it.I took the printer back to PC World ( Silverlink Newcastle)and told them I had been using cheap compatible inks. I fully expected to be rejected because of this .They took one look at my print example ,and took me to their printers and said pick a replacement. I was asked what i use my printer for ,and was shown what they had that would be suitable.I got an excellent HP photosmart C4680 and 2 ink cartridges with 10 % off. And was told ,I still had a year left on the warranty ! That`s 5 Star service.

  • Guest 8th Nov 2009

    Reviewer rating: 1 stars


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    rubbish,unhelpful lying rude staff.big mistake to pay in full ,end up cancelling but staff not bothered,i suppose they still get there wage.

  • Guest 1st Aug 2009

    Reviewer rating: 1 stars


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    We purchased a printer from PC World Colchester, Essex in Feb 09. However after just 5 months it would not print correctly even after the replacement of genuine cartridges, also purchased from PC World. We took the whole machine back to the Tollgate store for a simple replacement as the law now states that after such a short time it can be deemed faulty and unfit for purpose. The manager was called and he refused to replace the printer, and walked off to chat to his sales staff for their view ...

  • po225 Rank: Corporal 15th Jul 2009

    Reviewer rating: 5 stars


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    I bought a laptop in warrant street branch, then the dvd player didn't eject any more after 20 days, and got the refund in staples corner branch without any problem. I was very impressed with their attitude, also I could not find another model I like, So next day I went back to PC World in warrant street and bought the same laptop (because only this branch had this model).

  • Guest 13th Jun 2009

    Reviewer rating: 1 stars


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    PC World Website ordering system doesn't work. I repeatedly put my information into the system only for it to turn me out onto the front page.I spoke to customer services who was thoughtful but eventually admitted she had the same problem - admitted defeat and put me through to the store... who didn't answer the phone. Sigh.

  • Guest 1st Apr 2009

    Reviewer rating: 0 stars


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    omg worst coverplan ever from PC World! Dont do it! Taken over 6 weeks to replace a charger then they tell me they are writing off a computor that has NOTHING wrong with it. The av had a loose connection thats all. unhelpfully sent me round three different companies, none of which could give me any eta. Having been told the lead time would be max 10 working days, i am now on the 53rd day. Plus they addressed my letter to someone else. How incompetant and stupid can they possibly be? Astoundingly ...

  • DUNX2442 23rd Jan 2009

    Reviewer rating: 0.5 stars


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    PC World - Portsmouth (ocean retail park)
    27/12/08 - attended store and purchase 50" samsung 556 plasma with home cinema system ( £839) - paid for items there and then (big mistake!)
    15/01/09 - received phone call from Curry's home delivery(?) asking if it was still okay to deliver on sat 17/01/09 - (I hadn't arranged anything and was in france skiing - but the call was welcome as it was the first contact since buying the tv!!!
    I informed the guy that monday 19/01/09 would be good for me. ...

  • Guest 16th Jan 2009

    Reviewer rating: 4.5 stars


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    Ordered item on line to be collected at the store. Efficient service, staff carried the item to my car and loaded it in the boot for me.
    Item ( manager's chair) exactly what I required, very good value for the money. Easy to assemble.Very satisfied with the service, goods and competency of all involved. Thank you.

    PC web page indicated that the item was available at the store, I reserved the item then half an hour later was telephoned to say that the store no longer supplied furniture. Web pag ...

  • Amylouise82 28th Dec 2008

    Reviewer rating: 0 stars


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    We brought a laptop from PC world about 3 years ago. We had it for about 3 months before it stopped working. We tried to take it back and wanted a refund... but they wouldn't let us. They provided us with a number to ring to have someone pick it up. They came, collected and brought it back 2 weeks later... 4 months after it stopped working again. With the same problem. We tried yet again to take it back to PC world and was met with the same response. So yet again, we had it collected, waited 2 w ...

  • hutonthehill 14th Dec 2008

    Reviewer rating: 0.5 stars


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    Our new Dell Inspiron failed to boot up and we sent it back to PC World. They said that we must be hitting the disable button on the keyboard and that their technical support team had now fixed the 'Disable button'.It came back and after a few more days it refused to boot up again. Back it went to PC World only to be returned with a note saying that their Technical guys had now 'Disabled the Disable button'?! It happened a third time. This time we rang Dell and were talked through a diagnosis ...

  • Guest 19th Nov 2008

    Reviewer rating: 0.5 stars


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    I wanted a Laptop around the £800 mark but this was not set in stone, one of the sales staff came running over and I asked then what they had in stock. A blank look came over his face so i said I like these 4 laptops what do you have in stock? Again he looked confused... so I asked him to go and check the stock. He came back and said they had none... so I looked to pay a little more, sent my helper away and again he came back said he had none... so I left the store after he informed me th ...

  • Guest 31st Oct 2008

    Reviewer rating: 0 stars


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    I bought a brand new Acer laptop today for £899. For once PC World were actually cheaper than the internet for a product.

    I asked once of the staff members if the laptop had space to fit a second hard drive which he replied no. Being a large multimedia laptop I told him that more often than not they do have space for a second drive and asked him to check. He went over to the Mac section with me to have a look at the tech spec on the internet as he said, and I quote; 'I don't know how to o ...

  • Equation Rank: Corporal 28th Aug 2008

    Reviewer rating: 0 stars


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    I bought a laptop from Sony over a year and half ago... got a message on the laptop not long back saying the hard drive was failing and to back up data.... which I did.

    Laptop was running fine still but after a week I thought I should take it to the Tech guys at PC World.

    I paid them 69.99 and they said they would call me in a few days once they had ran tests on the machine.

    A few days later I got the call saying to come pick up my laptop, upon arriving at PC World they said they had ran diag ...

  • hippiechick 10th Aug 2008

    Reviewer rating: 0 stars


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    I bought a laptop from PC World and at the time foolishly took out a one year insurance. Laptop seemed faulty from the moment I turned it on. Despite sending it back and sending several letters, I kept being told that my contract was with PC world support. I felt as though they totally ignored my rights. Turns out that the memory card was faulty, however despite their so called tests they did not pick up on this. Apparently a friend who knows about computers tested it and said it was evident ...

  • kimbale 25th Jun 2008

    Reviewer rating: 0 stars


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    Some of the cheap prices they offer online are not guaranteed to be available in-store. I was looking for a tv card offered at £10 less if you book it online and then go in store they stated it was not in stock in store when I tried to book it. When I went into the shop it was available so went directly home and tried to book it with the same result apparently no stock? This has happened to me time and again with other products. I am truly sick of them and will never go in to a PC World a ...

  • fizbella Rank: Corporal 19th May 2008

    Reviewer rating: 0 stars


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    I brought a £1000 H.P computer in October 2007 from PC World, I had trouble with the keyboard and mouse in December and was promised that a new one would be sent to me. After numerous calls I eventually got a new keyboard last week almost 6 months later.

  • parczuk 13th May 2008

    Reviewer rating: 0 stars


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    I purchased some software, but had problems installing it onto my computer, I contacted the number for support, (the store number is not listed) and was given 7 options on the phone menu, after choosing several of the options along the way, I finished up holding a dead phone as I was not prepared to pay for software support on a product I had only owned for 4-5 hours. There is supposed to be a free software support on the web but all that gives are premium phone lines.

  • Guest 5th Apr 2008

    Reviewer rating: 5 stars


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    Quick delivery, good range of products, great service, reputation un deserved.

  • andyhc 24th Mar 2008

    Reviewer rating: 1 stars


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    Bought a computer worth £550 which was meant to come with speakers, went back and despite showing them their website, they were very reluctant to provide speakers. They did eventually after about 15 minutes arguing.

  • Guest 3rd Mar 2008

    Reviewer rating: 0 stars


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    PC world are disgustingly bad after you have given them your money and they just done care about you after that. i would strongly advise people dont buy from them, ever. I kept getting out through to different departments who then sent me back to the same department i had rant before. No one knew how to help me. Their in store staff are full of you know what and said they had fixed my PC when they may as well have not touched it. They don't read emails properly as i put i refused to ring them ag ...