PC World Reviews - www.pcworld.co.uk

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Summary

Compare reviews of PC World's online store with alternative online computer shop sites to find out which is the best one. Our reviews are written by unbiased consumers making them a great source of advice.

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Latest Reviews

★☆☆☆☆

“pc world has to be the worse shop in the world. ”

Written on: 22/02/2016 by JJC2013 (1 review written)

I live in hull where there are 6 pc world yet I had to travel to Doncaster to get a surface pro 4 and the sgear 2. But if that wasn't bad enough, when I got there they had just sold the last one apparently. Which is funny as the staff at hull rang them and said I was coming down. anyway I ended up getting it delivered. I paid online and paid extra for next day delivery. Only to receive an email at 8:58 saying if I dont ring them before 9:00, they would cancel my order. Well it was closer to to… Read Full Review

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 08/01/2016 by Sterling102 (1 review written)

Having sent my All-in-)ne PC for repair, together with the recovery disks, I received it back without the recovery disks. I spoke to their 'customer service' several times & eventually got to speak to the Knowhow desk at my local PCWorld. They spoke to the repair dept & I was told the disks had been lost!! They promised that they would arrange for new disks to be sent. This did not happen and after another several times of trying to get my disks back, I eventually wrote to the customer… Read Full Review

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★☆☆☆☆

“Appalling delivery service”

Written on: 29/10/2015 by 416Weeks (1 review written)

After placing an online order for a desktop pc and monitor, pc world made sure I would never shop with them again. I paid extra for next day delivery and the order was delivered, well half of it, the monitor arrived but the PC tower was lost in transit and the Delivery service tried to get me to sign for a delivery label only. After days of phone calls to customer service at PC world they then informed me that their policy is that no refund or another PC tower would be sent to me until they… Read Full Review

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★☆☆☆☆

“New laptop wih faulty hard drive 3 times,still won't...”

Written on: 23/10/2015 by bohc (1 review written)

Bought a Toshiba laptop sept 2014. By Nov 2014 it wouldn't work. Repaired under warranty by pc world - faulty hard drive. Asked for replacement, as 'not fit for purpose' when sold. Declined. April 2015 broke again. Again replaced hard drive. Couldn't give a new laptop as that would be Toshiba's decision. Stopped working again Oct 2015, just out of warrenty....apparently I now have to pay to determine the problem, and dependent on outcome, I may, may, get money off or repair. PC Worlds customer… Read Full Review

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★☆☆☆☆

“Discussing”

Written on: 18/10/2015 by Cowan201 (1 review written)

Today I received the worst costumer service I have ever had..... I went into PC world Hull store at 1030 this morning, I purchased a HP laptop, along with antivirus program. I paid to have PC world install this for me, was told to return to store around 130-2pm to pick up the laptop. When I returned it was not ready. I waited patiently for an hour, for it still not to be done! When I said I wanted a refund I was told I COULD have by two members of staff.... When my partner returned with card we… Read Full Review

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★☆☆☆☆

“Samsung smartthings is far from smart ”

Written on: 04/10/2015 by 454Evans (1 review written)

Thought I would take an early plunge into fully integrated home. Purchased the starter kit from PC World Coventry. The installation was not without problems and I had to hard boot 3 of the sensors. The unique code to register is not where the instructions say it is. Well in the end managed to connect and then add both my Sonos and Philips Hue systems. Now find that the operating software is so full of bugs the supplied app keeps crashing. Samsung help says that they are aware and they… Read Full Review

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★☆☆☆☆

“Reserve, confirm, travel 60 miles - no stock”

Written on: 06/09/2015 by Angel161 (1 review written)

PC not available locally, store said stock at store 30+ miles away. Came home & reserved yesterday. Confirmed order, no other contact (they had phone & email numbers) so we went out to collect....got there to find no stock available. Person said they had 2 in store, but both on display & cannot sell, no other stock. Spoke to manager who said this is a known failing with the reservation system & it happens frequently! Wasted morning, wasted fuel, & pathetic customer service. Why would anyone… Read Full Review

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★☆☆☆☆

“After asking one of the so called expert advisors at...”

Written on: 09/06/2015 by Wiley416 (1 review written)

After asking one of the so called expert advisors at PCs world in Halifax branch for the best thing to suit me as in tablet, iPad etc. I was told to get the dearest iPad and Microsoft office. This I gullibly did. Getting home and trying to put my invoicing on it I was told by a computer repair specialist that for my use I would have been better with a laptop and the sales staff should have known this with what I've described to them. Instead it meant more to the staff to take as much money as… Read Full Review

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★★☆☆☆

“i went in to my local store in Brighton and the...”

Written on: 08/03/2015 by rnMcMahon55 (1 review written)

i went in to my local store in Brighton and the customer service was shocking. im not one to normally complain but i wasn't treated with the care i was needed. my laptop was fairly new, bought in December just after Christmas and my laptop had decided to freeze on me. i took it into my local store in January and they sent me away to take it back to factory settings. I did so and shortly returned again for them repeat the same process and take it back to factory setting. i asked if they could do… Read Full Review

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★★★★★

“Over the moon ( or shouild I say Cloud)”

Written on: 03/03/2015 by originalgrumps (11 reviews written)

Having experienced dubious advice / shop service in the past from Currys / PC World, I approached their ‘Knowhow’ cloud storage service with a degree of apprehension, and for peace of mind before commitment, I opted for their 30 day free trial. I was pleasantly surprised to find that even after day two of the trial, I was pretty much convinced to buy a ‘Knowhow Cloud’ plan,( I reckon the 5 year, 5 device, 2 TB plan, to be a bargain). Before finding ‘Knowhow Cloud’, I looked at… Read Full Review

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Originalgrumps's Response to originalgrumps's Review

Written on: 08/03/2015

Review Update
The positives extolled in this ( my)review remain.
However, when it comes to actually buying a plan after the free trial, the process becomes a complete nonsense.

Only two 1 year plans appear to be available to ‘click to buy’, from within the trial / account screen. with none of the 5 year plans being offered , at all.

As I wanted to buy a 2TB 5 year plan, I queried the matter via email to their support centre who initially failed to respond.
I then had occasion to speak by telephone to their support staff on another matter and took the opportunity to raise the issue of upgrading from free to a 5 year plan directly with them.

Even though the chap seemed quite knowledgeable, he put me on hold for a while, while he checked things out with his collegues.
Outcome I was categorically assured that I could indeed seamlessly upgrade from the free trial plan to a paid 5 year plan with, no change of account details and no loss of data already uploaded to that account.
Great ( just what I wanted to hear).

Low and behold later the same day the support team finally decided to respond to my initial email enquiry about the 5 year plan.

However, the information clearly stated that was not possible to upgrade the free plan into a paid for 5 year plan.
Furthermore, I would have to start out from scratch all over again and lose all the data that I had already uploaded into my free trial account.

What a sorry bunch of misfits.

I have fired off a reply email to point out the dire conflict in the information given by the same company, and I await what I hope is a definitive ( truthful) reply. ( But I am not holding my breath)

This is absolutely bonkers, nuts and a complete let down, as it means I have completely wasted my time in backing up so much stuff during the trial period.

Knowhow Cloud, have now turned this happy little fluffy white cloud, into a Dark, Raging thunderstorm or put another way, I have gone from being on Cloud 9 to Cloud Nein.

Do Sort this absurdity out, Knowhow. You are just shooting yourself in the foot if you don’t, and if I could figure out how to do so, I would knock a couple of stars off my intial review, which I now feel is overated,

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★★☆☆☆

“Poor customer skills”

Written on: 24/01/2015 by Arsenaultkg353 (1 review written)

After my laptop broke i was in desperate need to replace it, fast. I went into PC World after reviewing several different laptops online. I waited patiently for a sales rep but after quite sometime still no help. After finding someone from a different sector they put me into the queue of people waiting. Eventually it was my turn!! This male sales rep approached, i explained what i was looking for, what i would be using the laptop for etc. Now i had already said about the laptop i was interested… Read Full Review

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★★☆☆☆

“Misselling security software”

Written on: 23/01/2015 by Pooradvice (1 review written)

Bought a laptop, very pleased with it. Sales assistant offered me mcaffi security software. Told him I had Norton on an old computer I was scrapping and would be transferring licence. Told me this could not be done as people could then buy a licence and give to friends. Bought a licence, checked when I got home and found (you guessed!) licence can be transferred. Returned software to PC World and had a refund where again I was told by another assistant it could not be done. Have successfully… Read Full Review

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★☆☆☆☆

“Went to currys with intentions to buy a birthday...”

Written on: 22/01/2015 by Terry255555 (1 review written)

Went to currys with intentions to buy a birthday present cash me and my wife. Sales Assistant managed to change mind because he said they is manager offer that day. Everything sound so good to be true. In God name just find out 3 days ago after 2 yrs. I tried calling the and emailing to make a complaint. shame to currys some of us work for a living. I have to spend more than twice the price and I end up with no iPad. This is not right they need to think about it… Read Full Review

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★☆☆☆☆

“HP SPLIT X 2”

Written on: 22/11/2014 by 315Brown (1 review written)

What a company Bought a HP HP Split x 2 Laptop 3 Months back first had a electrical problem (FIRE) with the keyboard attachment REPLACED with another NOT FIT FOR PURPOSE product dispute reputed attempts to change the product was replaced with the same product the SECOND developed a SCREEN BURN of course the touch screen laptop was then ineffective ALONG WITH MISS SELLING for commission TWICE even after a PC SPECIALIST deemed the item as NOT FIT FOR PURPOSE PC World still non refund non… Read Full Review

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★★★★☆

“Good ”

Written on: 21/11/2014 by GodsofTanks (2 reviews written)

The shop provides good customer service but prices for computers could be lower… Read Full Review

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★☆☆☆☆

“laptop repair awful”

Written on: 03/11/2014 by lizlimond (1 review written)

sent repair man to wrong place so took 18days for week repair couldn't even say sorry battery not in right when returned so told me it was dead would need new one it just needed taken out and put back in correctly still waiting reply staff attitude rude, insulting never use again… Read Full Review

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★☆☆☆☆

“Shoddiest company I've ever had to deal with”

Written on: 09/10/2014 by fedupwithpcworld (1 review written)

The company isn't worth too much of my time going into great lengths about how rubbish they are. All I can say is please don't waste your time, money or energy in this company. The level of service is diabolical, they must pay peanuts, as they have a bunch of monkeys working in there. I appreciate that is an insult to monkeys, and is by no means intended in that way. Perhaps they should get some real monkeys in, it can only improve things. Pants. Pants. Pants. Nuff said… Read Full Review

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★★★☆☆

“cooker”

Written on: 02/09/2014 by 1983Maloney (1 review written)

I had a new gas cooker delivered and fitted but could not fit the electric lead to the socked has the lead was to short, the fitter told me you got to do it yourself which I have but should that have been in the fitting which cost me £80… Read Full Review

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★☆☆☆☆

“Ripped Off! Angry does not cover it......”

Written on: 22/07/2014 by Jb76 (2 reviews written)

It is a shame I could not give Negative STARS..... I spent over £1,000 on a laptop for work. They sold me a second hand ex-demo laptop which, I now realise, is faulty and as cost me one contract valued at around £6,000 - they don't care. Their customer service set up is worthless as they don't understand what you ask for, then they point you towards a store - so they may as well, not exist! The managers in store don't care. They just point you in a different direction. I WILL NEVER SHOP… Read Full Review

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★☆☆☆☆

“Lost laptop”

Written on: 20/07/2014

They sent my granddaughters laptop off for repair, they'd texted to say it was being delivered back to our home after 2 weeks did not turn up after ringing them they informed me that it was lost . After trying to find it was told sorry can't find it have to give you a voucher to replace it . Not good at all seeing as it had 2 years of personal photos and school work on it I would not use PC World again How does a laptop get lost in the system?… Read Full Review

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