PC World Reviews - www.pcworld.co.uk

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★★★☆☆
3.1 / 5
56% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Compare reviews of PC World's online store with alternative online computer shop sites to find out which is the best one. Our reviews are written by unbiased consumers making them a great source of advice.

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Latest Reviews

★★☆☆☆

“i went in to my local store in Brighton and the...”

Written on: 08/03/2015 by rnMcMahon55 (1 review written)

i went in to my local store in Brighton and the customer service was shocking. im not one to normally complain but i wasn't treated with the care i was needed. my laptop was fairly new, bought in December just after Christmas and my laptop had decided to freeze on me. i took it into my local store in January and they sent me away to take it back to factory settings. I did so and shortly returned again for them repeat the same process and take it back to factory setting. i asked if they could do… Read Full Review

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★★★★★

“Over the moon ( or shouild I say Cloud)”

Written on: 03/03/2015 by originalgrumps (9 reviews written)

Having experienced dubious advice / shop service in the past from Currys / PC World, I approached their ‘Knowhow’ cloud storage service with a degree of apprehension, and for peace of mind before commitment, I opted for their 30 day free trial. I was pleasantly surprised to find that even after day two of the trial, I was pretty much convinced to buy a ‘Knowhow Cloud’ plan,( I reckon the 5 year, 5 device, 2 TB plan, to be a bargain). Before finding ‘Knowhow Cloud’, I looked at… Read Full Review

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Originalgrumps's Response to originalgrumps's Review

Written on: 08/03/2015

Review Update
The positives extolled in this ( my)review remain.
However, when it comes to actually buying a plan after the free trial, the process becomes a complete nonsense.

Only two 1 year plans appear to be available to ‘click to buy’, from within the trial / account screen. with none of the 5 year plans being offered , at all.

As I wanted to buy a 2TB 5 year plan, I queried the matter via email to their support centre who initially failed to respond.
I then had occasion to speak by telephone to their support staff on another matter and took the opportunity to raise the issue of upgrading from free to a 5 year plan directly with them.

Even though the chap seemed quite knowledgeable, he put me on hold for a while, while he checked things out with his collegues.
Outcome I was categorically assured that I could indeed seamlessly upgrade from the free trial plan to a paid 5 year plan with, no change of account details and no loss of data already uploaded to that account.
Great ( just what I wanted to hear).

Low and behold later the same day the support team finally decided to respond to my initial email enquiry about the 5 year plan.

However, the information clearly stated that was not possible to upgrade the free plan into a paid for 5 year plan.
Furthermore, I would have to start out from scratch all over again and lose all the data that I had already uploaded into my free trial account.

What a sorry bunch of misfits.

I have fired off a reply email to point out the dire conflict in the information given by the same company, and I await what I hope is a definitive ( truthful) reply. ( But I am not holding my breath)

This is absolutely bonkers, nuts and a complete let down, as it means I have completely wasted my time in backing up so much stuff during the trial period.

Knowhow Cloud, have now turned this happy little fluffy white cloud, into a Dark, Raging thunderstorm or put another way, I have gone from being on Cloud 9 to Cloud Nein.

Do Sort this absurdity out, Knowhow. You are just shooting yourself in the foot if you don’t, and if I could figure out how to do so, I would knock a couple of stars off my intial review, which I now feel is overated,

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★★☆☆☆

“Poor customer skills”

Written on: 24/01/2015 by Arsenaultkg353 (1 review written)

After my laptop broke i was in desperate need to replace it, fast. I went into PC World after reviewing several different laptops online. I waited patiently for a sales rep but after quite sometime still no help. After finding someone from a different sector they put me into the queue of people waiting. Eventually it was my turn!! This male sales rep approached, i explained what i was looking for, what i would be using the laptop for etc. Now i had already said about the laptop i was interested… Read Full Review

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★★☆☆☆

“Misselling security software”

Written on: 23/01/2015 by Pooradvice (1 review written)

Bought a laptop, very pleased with it. Sales assistant offered me mcaffi security software. Told him I had Norton on an old computer I was scrapping and would be transferring licence. Told me this could not be done as people could then buy a licence and give to friends. Bought a licence, checked when I got home and found (you guessed!) licence can be transferred. Returned software to PC World and had a refund where again I was told by another assistant it could not be done. Have successfully… Read Full Review

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★☆☆☆☆

“Went to currys with intentions to buy a birthday...”

Written on: 22/01/2015 by Terry255555 (1 review written)

Went to currys with intentions to buy a birthday present cash me and my wife. Sales Assistant managed to change mind because he said they is manager offer that day. Everything sound so good to be true. In God name just find out 3 days ago after 2 yrs. I tried calling the and emailing to make a complaint. shame to currys some of us work for a living. I have to spend more than twice the price and I end up with no iPad. This is not right they need to think about it… Read Full Review

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★☆☆☆☆

“HP SPLIT X 2”

Written on: 22/11/2014 by 315Brown (1 review written)

What a company Bought a HP HP Split x 2 Laptop 3 Months back first had a electrical problem (FIRE) with the keyboard attachment REPLACED with another NOT FIT FOR PURPOSE product dispute reputed attempts to change the product was replaced with the same product the SECOND developed a SCREEN BURN of course the touch screen laptop was then ineffective ALONG WITH MISS SELLING for commission TWICE even after a PC SPECIALIST deemed the item as NOT FIT FOR PURPOSE PC World still non refund non… Read Full Review

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★★★★☆

“Good ”

Written on: 21/11/2014 by GodsofTanks (2 reviews written)

The shop provides good customer service but prices for computers could be lower… Read Full Review

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★☆☆☆☆

“laptop repair awful”

Written on: 03/11/2014 by lizlimond (1 review written)

sent repair man to wrong place so took 18days for week repair couldn't even say sorry battery not in right when returned so told me it was dead would need new one it just needed taken out and put back in correctly still waiting reply staff attitude rude, insulting never use again… Read Full Review

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★☆☆☆☆

“Shoddiest company I've ever had to deal with”

Written on: 09/10/2014 by fedupwithpcworld (1 review written)

The company isn't worth too much of my time going into great lengths about how rubbish they are. All I can say is please don't waste your time, money or energy in this company. The level of service is diabolical, they must pay peanuts, as they have a bunch of monkeys working in there. I appreciate that is an insult to monkeys, and is by no means intended in that way. Perhaps they should get some real monkeys in, it can only improve things. Pants. Pants. Pants. Nuff said… Read Full Review

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★★★☆☆

“cooker”

Written on: 02/09/2014 by 1983Maloney (1 review written)

I had a new gas cooker delivered and fitted but could not fit the electric lead to the socked has the lead was to short, the fitter told me you got to do it yourself which I have but should that have been in the fitting which cost me £80… Read Full Review

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★☆☆☆☆

“Ripped Off! Angry does not cover it......”

Written on: 22/07/2014 by Jb76 (2 reviews written)

It is a shame I could not give Negative STARS..... I spent over £1,000 on a laptop for work. They sold me a second hand ex-demo laptop which, I now realise, is faulty and as cost me one contract valued at around £6,000 - they don't care. Their customer service set up is worthless as they don't understand what you ask for, then they point you towards a store - so they may as well, not exist! The managers in store don't care. They just point you in a different direction. I WILL NEVER SHOP… Read Full Review

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★☆☆☆☆

“Lost laptop”

Written on: 20/07/2014

They sent my granddaughters laptop off for repair, they'd texted to say it was being delivered back to our home after 2 weeks did not turn up after ringing them they informed me that it was lost . After trying to find it was told sorry can't find it have to give you a voucher to replace it . Not good at all seeing as it had 2 years of personal photos and school work on it I would not use PC World again How does a laptop get lost in the system?… Read Full Review

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★★★★★

“Great prices and Customer Service”

Written on: 15/07/2014 by MandyHarrington (4 reviews written)

I bought an ultrabook from my local PCworld about a year ago and got an amazing (mnager discount deal) Samsung Series 5... Lovely to look at and very light! Had need to use their customer service and they were very helpful and fixed the problem in no time :)… Read Full Review

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★☆☆☆☆

“How are they still in business??? ”

Written on: 13/06/2014 by Dillonyz496 (1 review written)

I have recently visited the worcester store in search of my new tablet, I was very disapointed with the level of service as there seemed to be more staff than customers but still i waited around 10 minutes before i realised i was never going to get approached by the sales team. Rather reluctantly i headed over to the till to ask about one tablet in particular, the chap at the till didn't seem very happy that i was even asking him about it. They didn't have any of the tablet i was enquiring… Read Full Review

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★★★★★

“PC World assistants”

Written on: 14/05/2014 by Madeleineh288 (1 review written)

I was very impressed with the service given by the staff, both were very personable, polite a true asset to your company ...explained all I needed to know through sales to checkout .... And I must add smiled through it all even an awkward customer like myself asking loads of questions, they were brilliant ......pity more staff in other stores were more like them… Read Full Review

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Ferrar's Comment

Written on: 18/12/2014

Where was this store, in outer space?

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★☆☆☆☆

“Lenovo s6000”

Written on: 24/04/2014 by BriannaRussell (1 review written)

Went to the Middlesbrough store to buy a Lenovo tablet. Sales assistant told me I had to order it online. When I said I'd bought one from the Stockton branch 6 wks ago he just shrugged and said if you want one you have to go on line or we can order it.for you. Went to the Stockton branch got told its end of line you have to go online and order it. When I enquired about the display one and offered to pay full price for it got a sorry you'll have to order online. If I had to go on-line I'd… Read Full Review

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★★★★★

“bose soundlink 3 ”

Written on: 20/04/2014 by goMcKinley297 (1 review written)

woukd like to thank mark from currys/pc world at morfa swansea store. what a true gentleman and his customer service skills were amazing would definatly return to the store as he was more tgan helpful with the product i purchased and nothing was too much trouble thank you mark… Read Full Review

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★★★★★

“Fabulous service”

Written on: 17/04/2014 by Madamcholet3745 (1 review written)

I brought a printer online and had it delivered to my near store it was so easy and the service was excellent, although when I came to set it up I had a cable missing so I went back to the shop and the chap who served me was Brilliant he explained to me how everything worked and that the cable did not come with this model but he sorted it all out for me... I have to say he was 10/10… Read Full Review

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★☆☆☆☆

“Terrible store manager Lion Retail Park Woking”

Written on: 15/04/2014 by InnovateCEO (1 review written)

PC World Lion Retail Park Woking; The manager of this store Naz is not only rude and dismissive to customers he had caused the company to loose my businesses trade account with his poor service attitude, I visited to return a defective product and he bluntly told me it was damage due to wear and tear! A real copout.. In the end I got a full refund only because I used social media to bring this complaint, my advice to anybody is AVOID this store and the Manager NAZ if you want good… Read Full Review

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Ferrar's Response to InnovateCEO's Review

Written on: 18/12/2014

The Salisbury store is the same, After being advise wrongly by them to purchase a western digital backup unit for an imac, only to find that it wasn't compatible to iMacs, I returned it but they refused to take any responsibility for their mistake, I have now put it in the hands of trading standards

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★☆☆☆☆

“Delivery nightmare”

Written on: 14/04/2014 by Julio57 (1 review written)

Purchased Samsung smart TV from Chelmsford store. Chose delivery option because they would take away and recycle old TV. Told them about size of Tv that on second floor and that would need two persons. The salesman wrote all this down and said they would send a two man team. Waited the 10 days for delivery.. sent one man because it was a flat screen TV and only needed one person to lift it. I pointed out the detail on my receipt delivery guy was unable to help. So phoned customer support… Read Full Review

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