Have a picture of SVC Direct www.svcdirect.co.uk?, please send it to us.
Picture courtesy of Gary Brian.
| Quality of website | 6.1/10   |
|---|---|
| Value for Money | 5.3/10 |
| Reviewer Rating | 4.7/10 |
| Overall Rating | 5.1/10 |
Full review by
deepakbs
on 25th Sep 2007
User Rating : 0
Respect :
0
Bad Points: The laptop arrived one week late.
General comments: The laptop that I ordered from SVC Direct arrived one week late.
I had asked for a VAT reclaim form, since I was leaving the UK. They promptly sent me the form.
I got a stamp on this form in the airport before leaving the UK, and sent the original form back to SVC for then to credit me with the VAT money. But SVC just refused to do it. I made several international phone calls, sent several emails, and every time they said they were doing it. Finally, after 2 - 3 months, they are inaccessible, no website, nothing, They have vanished.
I have lost £155, and so much money in making those international calls.
Can somebody please tell me, how do I get my money back now? Please...
deepakbs's review and ratings | 133 words
Review by
chardUK
on 26th Jul 2005
User Rating : 0
Respect :
0
SVC Direct www.svcdirect.co.uk - When I returned a memory card ordered in error the refund was less 15% and less P&P. Both these deductions are against the Distance Selling Regulations in the UK. I had to go through Trading Standards to get my money back.
They have been breaching the regulations since at least the beginning of 2005 and I am still trying to get these unfair terms removed from their Terms and Conditions. You have been warned!
chardUK's full review | 89 words
Review by
abba
on 23rd Jan 2005
User Rating : 10
Respect :
+1
Having found SVC Direct's was the best price for a Pioneer DVD Recorder, I ordered it on-line late at night: I had an acknowledgement by e-mail by 9am, a most courteous phone call to discuss delivery mid-morning, and it arrived by courier next day, and I live several hundred miles away, in Scotland. This is unbeatable service, and I recommend them unreservedly.
abba's full review | 69 words
Review by
hjkjj
on 22nd Jan 2005
User Rating : 8
Respect :
0
I had been looking for an S7000 for some time before taking the plunge. I found this a pleasing experience from beginning to end. When they found a problem with my card they phoned me within 2 hours of ordering and sorted it out. They were very polite. The camera came the next day at 08:30 via their delivery. I would recommend SVC Direct to anybody. Better than some horror stories that I had read beforehand.
hjkjj's full review | 77 words
Review by
Kevin12
on 29th Nov 2004
User Rating : 0
Respect :
0
I attempted to purchase a Sony PCV V1 in Sept 04 and was told that it was 'lost' by couriers a week later. SVC offered to refund the money or provide a new model at the original cost within 2 weeks - which was an offer I could not refuse. 2.5 months later and after 100's of calls (to different sales people who did not want to be accountable), they retracted their offer and decided to source the original (out of date) model for me. If you expect integrity and honesty from your supplier, then thin ...
Kevin12's full review | 110 words
Review by
eastle
on 29th Nov 2004
User Rating : 0
Respect :
0
Regretfully, I cannot recommend SVCDIRECT at all.
I purchased a Canon DLSR which arrived without the software CD.
I contacted Canon, who told me their policy is to not send out CDs and to contact the vendor (SVCDIRECT).
SVCDIRECT have failed to reply to numerous emails plus written correspondence on this matter.
Based on their dismal customer support I would strongly advise shopping elsewhere.
Canons software policy is to not offer for download the original applications; updates o ...
eastle's full review | 106 words
Review by
taliesin
on 4th Nov 2004
User Rating : 3
Respect :
0
SVC don't answer e-mails, don't return calls and once they have your money they are simply not interested. I wouldn't buy a lollipop from this company. Fork out some extra cash and get your camera from a proper retailer.
taliesin's full review | 60 words
Review by
mobilecomm
on 1st Nov 2004
User Rating : 8
Respect :
0
Bought a Pioneer DVD recorder multi-region, from SVC Direct arrived next day and cheapest on the net. Unit was not multi-region despite saying this on the invoice and order. Nightmare trying to get through on the phone, but persist and I did get through. They picked the unit up within 2 hours by courier. They said the multi-region unit would be with me for an am delivery on the Monday morning, ok so I had to wait the whole weekend. By 11.30am on the Monday I started to get itchy feet and tried ...
mobilecomm's full review | 244 words
Review by
dawg
on 25th Sep 2004
User Rating : 9
Respect :
0
Ordered a memory card late one thursday night from www.svcdirect.co.uk, got an email the next morning telling me there was a problem with my card details, sorted it out late friday, told to expect the card Monday or Tuesday, only to have the postie knocking me up Saturday morning with my card. Can't ask for much better than that.
dawg's full review | 62 words
Review by
mpickard
on 23rd Jul 2004
User Rating : 10
Respect :
0
Ordered a Sony camcorder at 15:40 hrs on Thursday from SVC Direct (just 20 mins before the close of next day deliveries) and it arrived at 09:15 hrs the following morning. Superb service, just as promised.
mpickard's full review | 33 words
Review by
bobavet
on 18th May 2004
User Rating : 2
Respect :
0
SVC Direct - We have been promised a plasma screen will be delivered and for a second day it hasn't arrived. We were told to wait until 6pm, we then discovered this is when SVC Direct closes....
The courier has no record. Will our TV ever arrive. Do not buy from this company they are not the cheapest and do not deliver when the say they will. SVC Direct has also vanished from Pricerunner.
bobavet's full review | 87 words | 1 comment added.
Review by
Mack
on 17th May 2004
User Rating : 10
Respect :
0
Ordered my Fuji S7000Z camera at twelve minutes past noon on Tuesday,1 1th May, 2004, Camera arrived at 8am on Wednesday, 12th May, 2004. All complete and in order. That's what I call service.
Mack's full review | 50 words
Review by
shoperholic
on 7th Apr 2004
User Rating : 1
Respect :
0
I bought the top-end Sony T1 digital camera from SVC, having read some good reviews about them.
The package I ordered arrived woefully incomplete. They told me on the phone they were sending replacements that also failed to arrive.
When I offered to drop by and pick up the missing part of the order, they told me they were out of stock!
Oh, and as others have reported, when things go wrong (surely a time when any service is put to the test), they do not respond to emails either!
Be wa ...
shoperholic's full review | 120 words
Review by
craigo
on 13th Jan 2004
User Rating : 0
Respect :
+1
Just see the bad points - as i cant review my cameras as both that were sent to me from svcdirect.co.uk were broken!
craigo's full review | 343 words
Review by
cat1not2
on 29th Oct 2003
User Rating : 10
Respect :
+2
I recently bought a digital camera from svcdirect.co.uk after reviewing many stores and prices. They were very competitive if not quite the cheapest but they had received good reviews. I needed some detailed information about compatability and some advice on technical specs. I e-mailed them several times and amazingly I got replies within a very short time...I suppose I may have sounded a little pernickety and was probably considered a non-buyer but they were always helpful and addressed all my ...
cat1not2's full review | 114 words
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