Nildram www.nildram.co.uk Reviews

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Nildram www.nildram.co.uk
1.9 stars
Average rating for this product is: 1.9 out of 5

From 0 ratings and 57 reviews

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Average Ratings for Nildram www.nildram.co.uk

  • Content3.9 stars
  • Reliability1.8 stars
  • Customer Service1.3 stars
  • Speed Consistency1.2 stars
  • Value for Money1.7 stars
  • Overall rating1.9 stars

57 Reviews For Nildram www.nildram.co.uk

  • Guest 2nd Dec 2009

    Reviewer rating: 1 stars


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    This company has gone right down hill - making a simple mx record change has taken me most of this morning - a nightmare of talking to unhelpful customer support on premium rate phone lines.

    Avoid them - sign up with someone else!!!

  • Guest 17th Oct 2009

    Reviewer rating: 3 stars


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    I use nildram webmail abroad and have had no problems at all with it, even though other ex pats have had real trouble with some of their providers. I am very happy thank you

  • Guest 17th Aug 2009

    Reviewer rating: 4 stars


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    Having had Nildram broadband for a great many years, i am pleased to say i have never had any conection problems except when BT broke the exchange.
    I agree you do have to pay to call them and can we waiting sometimes for a little while to get through but the customer support is second to none. When i called to order broadband the sales staff explained it all so plainly i knew exactly what was going on through the whole process and the tranistion to them from BT went really smoothly.
    Thanks Nildr ...

  • Guest 17th Aug 2009

    Reviewer rating: 1 stars


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    When Nildram was an independent company everything was fine. Since they were taken over by Tiscali they have gone down the toilet. Technical support is a joke, it is clearly operated by button pushers, who having read your problem push the big coloured button which they think most closely resembles a possible answer. What you get back is some standard corporate email which is highly unlikely to have any relationship to your problem at all. It probably tells you to reboot your PC or change your ...

  • fergus6 Rank: Sergeant 11th Aug 2009

    Reviewer rating: 1 stars


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    "When I frist got nildram maybe 5 or more years ago it was the best ISP, fast reliable and good customer support. For some reasons since the change to ADSL2+ 16MB from my original 8MB connection, the speed has been shocking."

  • fergus6 Rank: Sergeant 11th Aug 2009

    Reviewer rating: 2 stars


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    "When I frist got nildram maybe 5 or more years ago it was the best ISP, fast reliable and good customer support. For some reasons since the change to ADSL2+ 16MB from my original 8MB connection, the speed has been shocking."

  • Guest 16th Jul 2009

    Reviewer rating: 1 stars


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    I switched to Nildram on advice and started running a VOIP system. I was with Nildram for approximately 3 months. I would warn anyone thinking of going to Nildram to avoid this company. The service is a disgrace with support staff contradicting each other. The connection dropped on average ten times a day. I spent far too many hours making notes, trying to get help from Nildram. After changing the line profile about twenty times I gave up. Nildram's service is very unstable. The staff are rude a ...

  • Beth Windsor 7th Jul 2009

    Reviewer rating: 4 stars


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    Like most others, we have been with Nildram for a lonnnggg time. The ADSL service appears to have (co-incidentally?) been affected by the takeovers. However, as a reseller we have found the tech support to remain good, except out of hours when they can't do much for the LLU connections, "until 9am on Monday". We have tried and experienced other ADSL suppliers and they are worse (at least for business) and when Nildram are having a good day, they are still at their best. So room for improvement, ...

  • Guest 22nd May 2009

    Reviewer rating: 0.5 stars


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    Nildram's performance seems to have deteriorated over 2 takeovers - Tiscali then TalkTalk

  • Guest 11th May 2009

    Reviewer rating: 3.5 stars


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    I have been with Nildarm for over 8 years and have always found them fantastic - especially in terms of technical support, Have occasionally called hem in the very early hours of the morning. Many people here talk about downtime and slower speeds, but I think this is more a factor of BT than of Nildram.

  • techi 8th May 2009

    Reviewer rating: 0.5 stars


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    Nildram used to be most respected name in the ISP industry. Top class connecivity, customer service, best reliable network tended by its founder technical director...

  • mjikmanic2 21st Apr 2009

    Reviewer rating: 2 stars


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    When I frist got nildram maybe 5 or more years ago it was the best ISP, fast reliable and good customer support. For some reasons since the change to ADSL2+ 16MB from my original 8MB connection, the speed has been shocking. .

  • Guest 1st Apr 2009

    Reviewer rating: 1 stars


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    Been with Nildram 6 years but in the past 6 months getting drop outs disconnections and speed issues. Used to be excellent now below average. They re not the company that they were now they have been taken over. I didn't mind paying £18 a month for a top quality service but now I can get the same average service for free from Talk talk.

  • athemiya 11th Mar 2009

    Reviewer rating: 0 stars


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    Nildram In my opinion were good about 8 years ago whilst independent, now under Tiscali - my line is under them.I have been with them for 9 days and I am looking to migrate asap to be internet.
    seemed to be a lack of response from 2nd line supportand from ticket raised via telephoen supportHighly fluctuating line speedsActivation date seemed inaccurate

  • Guest 11th Mar 2009

    Reviewer rating: 0 stars


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    Have used Nildram for five years and was a very satisfied customer. Since the merger the service is either lethargic or no connection at all. Another customer lost.

  • dominique1 Rank: Sergeant 1st Jan 2009

    Reviewer rating: 0.5 stars


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    After the new year debacle, I shall do what I have wanted to do for a long time: leave, and the sooner the better.I am tired of'tech'' agent telling me that there must be something wrong with my filters !!

  • KIIgore 24th Dec 2008

    Reviewer rating: 2 stars


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    Ive been with Nildram for broadband since they were independant of Tiscali and probably the best ISP on the market, that was over 5 years ago. They have slowly crumbled in my opinion with poor customer service, regular disconnects and no returned calls from the tech support 1st or 2nd line guys to the point where I am now off on 6th Jan to Be Broadband instead.Damn shame as tis firm used to be top notch, now very much a case of faceless servitudes and no action.

  • Guest 3rd Dec 2008

    Reviewer rating: 0.5 stars


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    I've been using Nildram for the best part of 10 years, since ADSL first came out in the UK. Up until 2008 they were excellent, virtually no down time, good customer service, low pings and high download speeds. This year they have slowly deteriorated I feel, until now the connections speeds are the worst I have ever had on broadband - even comparing to the 512k service I had originally. In the evening I wont get more than 50k/sec downloads (if I'm lucky) on an 8mb connection, websites take foreve ...

  • bellcrank 28th Nov 2008

    Reviewer rating: 0.5 stars


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    Now leaving Nildram after 6 years of loyal subscription of £25.99 a month. The main reason is that the service is almost unusable in the evenings and weekends and often runs at barely dial-up speeds for me. I reported this about 6 weeks ago, and at first I thought there was a problem with my line or equipment as this was the impression I was given by Nildram. It turns out to be a "contention issue" in other words too many people from the Tiscali group chasing too little bandwidth. I feel ...

  • ellisd 12th Nov 2008

    Reviewer rating: 0.5 stars


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    Nildram used to be one of the best ISP's around with superb customer service and lightning fast connection. I have been with them for 5 years. Sadly, over the past 18 months their customer service is nothing short of dire, literally 12 days to get an email response.
    The worst part is that over the past 3 months the speed of my connection has worsend drastically to the point where it is unuseable at peak times. Today it's been awfull *all* day, pages failing to load etc. Their tech support have ...