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Picture courtesy of dtanderson.
| Content | 7.8/10   |
|---|---|
| Reliability | 3.4/10 |
| Customer Service | 2/10 |
| Speed Consistency | 2.5/10 |
| Value for Money | 3.9/10 |
| Overall rating | 4.4/10 |
Full review by
Guest.
on 27th Sep 2008
User Rating : 0
Respect :
0
Good Points: Used to be great.
Bad Points: Unhelpful customer service (long wait to answer calls) and ADSL very flaky in my experience.
General comments: I used to love Nildram, but after tiscali took over, my connection would occasionally have periods where it would be really flaky, a small page (like google) might load, but anything bigger (bbc news, etc) would never conect long enough to even display the page. Often pages would "just" load but without the CSS.
After waiting in call queues for hours I was told everything looked fine and the only thing I could try was change my PC/cables/router/filters. I said "no - I could try changing my provider" and then I did - now my ADSL (newnet) is fine.
Guest.'s review and ratings | 121 words
Review by
tradeit
on 12th Sep 2008
User Rating : 3
Respect :
0
I have just cancelled Nildram after many years of satisfactory service. Nildram used to be one of the best broadband providers I have ever had with less contention than others and an excellent support team. We used to recommend Nildram to all our customers and their business services were excellent.
Following various takeovers, support has deteriorated dramatically in my experience. Now you wait forever to get through and the technical knowledge of some of the support staff is somewhat lacking. ...
tradeit's full review | 156 words
Review by
Guest.
on 2nd Sep 2008
User Rating : 2
Respect :
0
Uncontactable - always kept hanging on phone for ever. No option to email them it seems?! Constant drop out, very sluggish despite 'unlimited' tag it''s pointless I feel I spend half my day reconnecting.
I can't wait to leave them. What a shame after they were so good at the start.
Guest.'s full review | 55 words
Review by
Guest.
on 12th Aug 2008
User Rating : 0
Respect :
0
Once upon a time probably the best ISP around, unfortunately since the initial takeover by Pipex and then eventually TIscali, this is one to avoid.I stuck with it for a few months to give it a chance, and have had issues with speed, dropped connections, and poor customer service.Moving to IDnet this week, fingers crossed!
Guest.'s full review | 57 words
Review by
damonf
on 6th Aug 2008
User Rating : 0
Respect :
0
Took a month to set up, Hometalk service never worked,It takes so long to get through to support and when I did they were of little or no help. Line speed has never been what I'm paying for.Very poor to be avoided at all costs!!
damonf's full review | 47 words
Review by
mancmatt
on 25th Jul 2008
User Rating : 1
Respect :
0
I have been a Nildram customer for 6 years and gone from a 1MB service, through to 2MB and then 8MB. The service was always fast and reliable and I was happy to pay extrra for it!
That's all changed now. The Nildram (or Tiscali) broadband connection is now lethargic, unreliable and frankly not worth a penny. Forget streaming video or big dowloads. It just isn't possible any more.
The technical support won't seem to solve this - they know that the service is now useless for me as far as I am a ...
mancmatt's full review | 137 words
Review by
Guest.
on 4th Jul 2008
User Rating : 1
Respect :
0
I thought Nildram used to be great before the buy-out by pipex. Since then I feel they've become terrible - we've had connection problems all week and tech support have never got back to us yet with an answer or a reply!We're moving!!
Guest.'s full review | 55 words
Review by
Guest.
on 26th Jun 2008
User Rating : 0
Respect :
0
Oh no what has happened? I remember vaguely a letter from Nildram explaining some takeover but never thought much of it last year.
Never ever thought I would ever write a review but I feel very annoyed that this company can seemingly destroy what was once a fantastic ISP.
Off to cancel, goodbye.
Guest.'s full review | 126 words
Review by
Guest.
on 24th Jun 2008
User Rating : 1
Respect :
0
Since the takeover by Tiscali, the once fine and respected name of Nildram has been destroyed. I have now been waiting 20 days for a response from Tech Support. My download speeds have steadily dropped. Time to vote with my feet and go elsewhere which is a great shame after nearly 6 years of first class service by Nildram.
Guest.'s full review | 93 words
Review by
felhammer
on 21st Jun 2008
User Rating : 2
Respect :
0
Been with Nildram for many years. They were once probably the most reliable of all the Broadband providers I have experienced. I didn't mind paying extra for their service since it was so reliable and, on the rare occasion I did have a problem, it was dealt with professionally and hastily.
But, over the last few months, this has all changed and I have been less than impressed with their service and their support, which I have had to call more times this year than I ever did in the last 6 yrs. I ...
felhammer's full review | 132 words
Review by
enterpriseguru
on 30th May 2008
User Rating : 0
Respect :
0
Used Nildram for three yeras but just asked for mac code so I can move as fast as possible.In the last few months the technical support has shifted to a three tier system with long waits and virtually no communication between them in my experience and opinion.My broadband went down on 14th May and is only back on the 29th May.No offer of compensation and had to go through reception to finally get something done.Surprise surprise they cannot offer a mac code immediately so will have to wait for ...
enterpriseguru's full review | 123 words
Review by
Guest.
on 27th May 2008
User Rating : 0
Respect :
0
I am currently trying to migrate away from Nildram after 3 and a half years as a customer. Up until early 2008 I quite actively promoted Nildram to my friend and family because I was so happy with the service I was receiving, it was fast, never, and I mean never got disconnected (not one connection problem for the 1ast 3 years was pretty good O think!). However, it looks like Tiscali has took over Nildram, needless to say things are not so good anymore for me personally. It is quite common to ge ...
Guest.'s full review | 192 words
Review by
bjacobs
on 9th May 2008
User Rating : 1
Respect :
0
The customer service is one of the worst I have ever had the misfortune of dealing with. Once the disconnections and poor download speeds started I had a period of three weeks, calling technical support. Needless to say the issue has not yet been resolved in my opinion. I had changed router, cabling etc ... and yet frequently monitored packet losses on the line of up 27%.
Then the MAC Code, after finally having had enough of the poor service, took 12 days to get my MAC code. This is phoning eve ...
bjacobs's full review | 236 words
Review by
Guest.
on 28th Apr 2008
User Rating : 4
Respect :
0
I'll be leaving Nildram in a matter of weeks after being a customer for many years. It appears that Nildram is just Tiscali with a different badge. Poor performance and support had nothing to say on my recent speed problems other than my exchange was not congested. Well, I already knew that! Well I do not recommend www.nildram.co.uk.
Guest.'s full review | 115 words
Review by
dieseljones
on 8th Apr 2008
User Rating : 0
Respect :
0
Currently maxing out at 22kb/s on an 8 megs line, the speeds have been totally pathetic for months now in my experience and opinion
I have been with nildram for over 7 years and finally I have conceded defeat and received my MAC key
Unhelpful customer service, I now expect a minimum of 30 mins before you get to talk to someone.
They will soon learn the hard way that I will not accept throttling and total denial that they indeed throttle speeds and charge a premium price for a poor service in my ...
dieseljones's full review | 144 words
Review by
Guest.
on 7th Apr 2008
User Rating : 3
Respect :
0
I have been with nildram over 7 years and they were outstanding. Great speeds and just as good a tech help service when things went wrong. The last few weeks I have been experiencing download speeds going up and down more often than an it's lift. Finally got so annoyed off I called tech support... 23 mins of music followed by a guy who in my opinion was also not very helpful. Toppped off by the discovery that speedtest.net say I am 'tiscali'... time to start looking for a new isp as I would rath ...
Guest.'s full review | 141 words
Review by
Guest.
on 30th Mar 2008
User Rating : 0
Respect :
0
Constantly let down with connections in my experience, Some days it would work... Some days it would cut out every 5 minutes. Everytime we rang them to find out what was going on, we got a different answer as far as I am concerned (always something to do with us, never there fault in my opinion...). Download speeds were not worth the money I payed for my use.Do not recommend Nildram, poor service, poor connections, poor download rate and to top it off, your paying more then other ISP's. ...
Guest.'s full review | 95 words
Review by
Guest.
on 11th Mar 2008
User Rating : 9
Respect :
0
Never had a problem, excellent customer service. They are friendly, helpful, UK, respond to emails and even have a automated call you back which WORKS!I would recommend this company, I just feel that I'm paying slightly over the odds at the moment, but overall they are fast, reliable and helpful. well recommend www.nildram.co.uk
Guest.'s full review | 79 words
Review by
Guest.
on 11th Jan 2008
User Rating : 9
Respect :
0
Fab! Got 3 accounts with them. Been with them for 5 years -no problems. Could get it cheaper elsewhere but I need reliability which is what Nildram have always given me.
Guest.'s full review | 29 words
Review by
Guest.
on 8th Jan 2008
User Rating : 9
Respect :
0
I've recommended Nildram to several people butin my experience some are often put-off by both the monthly price and the installation cost (if required). Needless to say they go with a cheaper provider and often find the service to be less than reliable. So in this case you're looking to spend £10 a month extra for that peace of mind that when you come to use your Internet connection it actually works.
Guest.'s full review | 163 words
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