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| Content | 1.8/10   |
|---|---|
| Value for Money | 1.6/10 |
| Reviewer Rating | 1.2/10 |
| Overall Rating | 1.4/10 |
Full review by
viacom
on 5th Sep 2008
User Rating : 0
Respect :
0
Have to agree with most of the reviews on here - Fasthosts was not a good experience for me. The security breach was a big worry, and when they updated the email service I lost important emails that were stored in my inboxes. I also think the web builder facility is too basic in terms of what you can create, yet very confusing in that I have yet to get my page to look the way I'd like it to look - anybody who can upload an image and get it to the desired size/position PLEASE let me know because it seems impossible. In a nutshell, I'd say Fasthosts is VERY disappointing for me.
viacom's review and ratings | 115 words
Review by
Guest.
on 3rd Sep 2008
User Rating : 1
Respect :
0
We have been with them for a good number of years with no real issues. I have had a problem with our email accounts that I have tried to get resolved by their support system. I constantly get my email returned asking for the account and pin which have been supplied. I tried to call and was left on hold and even sent an email to their sales address. This was returned as if it was an automated reply which clearly by its function it isnt. Dont know what has happenend with them but now looking to mo ...
Guest.'s full review | 107 words
Review by
garrygrimshaw
on 1st Sep 2008
User Rating : 0
Respect :
0
I had been a long-standing Fasthosts customer of 7 years up until 1 month ago. They used to be really good but in the last 1-2 years their standards have slipped drastically. In fact the only reason I didn't move sooner is because of the huge headache I faced moving all my sites and domain names, but I'm glad I did in the end.
When I actually got through to support (after waiting, waiting, pressing options, waiting, pressing more options and waiting some more) and asked to speak to 2nd line s ...
garrygrimshaw's full review | 199 words
Review by
squirrelsstink
on 31st Aug 2008
User Rating : 1
Respect :
0
This Sunday, August 2008. My site goes down as the SQL database can't connect, (Albeit the first time).Over 30 minutes waiting on the phone for support. I gave up in the end. Support like that isn't good enough for me.I'm migrating to a company that will gaurantee uptime and have more people manning the phones!My advice: stay away from fasthosts if you have commerce websites, (Probably good for bloggers who don't sweat uptime).
squirrelsstink's full review | 81 words
Review by
smorris
on 23rd Jul 2008
User Rating : 0
Respect :
0
If your website is critical to the operation of your business, I do not recommend using fasthosts. I wastes a lot of my time and encountered a lot of frustration because I do not understand server technology myself or have the expertise in-house..
Dedicated server support was terrible and I couldn't speak to the second line support people. The first line said the 2nd line would call and they still haven't. Emails have gone unanswered and when they are answered often don't seem to have been read ...
smorris's full review | 147 words
Review by
joarctic
on 17th Jul 2008
User Rating : 0
Respect :
+1
Staggeringly, mindblowingly, unbelieveably bad. We liked the idea of hosted Exchange but Fasthosts implementation of it is bungled and more trouble than it's worth. We will move as soon as we can face the disruption.Support people show willing but stock response after much hand wringing is always "we are unable to replicate the problem at our end so it doesn't exist"Need to hit "send" several times to get an EMail to actually go - performance issues on their servers. Many instances of EMails bo ...
joarctic's full review | 150 words
Review by
Guest.
on 12th Jul 2008
User Rating : 0
Respect :
0
I do not recommend Fast Hosts I personally have found better options even if they are a couple of pounds dearer. Unhelpful customer support and charged me for over two years for services I didn't want. I do not recommend FastHosts.
Guest.'s full review | 45 words
Review by
cuileann
on 10th Jul 2008
User Rating : 0
Respect :
0
I can only concur with the views of the other reviewers on Fast Hosts. They held my credit card details and charged me for a service I no longer wanted and it was without any prior notice! I've just been stung despite moving to another provide two months ago and I'm fairly sure I'll be told it was my own fault for not properly cancelling my hosting package - you would have thought that moving elsewhere would have been a fairly clear message! I would not touch touch Fasthosts with a 10 ft barge p ...
cuileann's full review | 106 words
Review by
jack90
on 9th Jul 2008
User Rating : 9
Respect :
-1
I have used Fasthosts for 3 years now and I cannot fault them. They reply quickly to e-mail inquires and the staff are very helpful. Just wished they had a hosting package for more than one website which was reasonably priced for me.
jack90's full review | 77 words
Review by
farcehosts
on 2nd Jul 2008
User Rating : 0
Respect :
0
I prepaid 12 months for Fasthosts Hosting from 2007 to 2008. Hosting Services was poor in terms of features, no required mod rewites which they said were available, wasted time in trying to figure out that the problem was Fasthosts were not able to provide what was required for my hosting requirements.
A few months after joining there were serverwide 'Security issues', putting my accounts, site and personal details at risk, and then responded by sending multiple changes of passwords including pa ...
farcehosts's full review | 414 words | 1 comment added.
Review by
roldahayes
on 2nd Jul 2008
User Rating : 1
Respect :
0
Just be careful domains and hosting you no longer want ARE calcelled when they say they are. Just been hit with £64 "recurring " bill.
An email to warn would have been nice.
roldahayes's full review | 33 words
Review by
kbarber
on 28th Jun 2008
User Rating : 0
Respect :
0
Support is bad in my opinion - they will not seem to accept the problem I have I feel. There caching nameservers have been having issues for months as far as I am aware, and just this morning they started no serving our _own_ nameserver properly. Upon calling them - they told me to call back on Monday - pay for an engineer to fix the issue. I've been involved in the ISP industry for years and I do not recommend Fast Hosts.co.uk
kbarber's full review | 119 words
Review by
mrkstubbs
on 23rd Jun 2008
User Rating : 0
Respect :
0
Fast Hosts have messed up over 20 of my websites with their unplanned changes, they even changed passwords to my SQL DB access, amazingly inept! I've obviously now left them and would strongly advise everyone else to avoid them..
mrkstubbs's full review | 51 words
Review by
Guest.
on 20th Jun 2008
User Rating : 0
Respect :
0
Their hosting isn't great - slow, database goes down too often. But its the customer service that is astonishingly bad. Few large shared hosts have good technical support. But Fasthosts'takes the biscuit.I can't seem to get help by phone. The people answering say they dont understand. You have to emailAs for email support - they can take weeks to reply; when they do, often as not, they havn't read a support request properly and give silly irrelevant replies...; sometimes they just talk jibberis ...
Guest.'s full review | 143 words
Review by
acca170
on 19th Jun 2008
User Rating : 0
Respect :
0
I set up my business website and e-mails with Fasthosts and I can say it was a very bad choice. I had regular problems in accessing mails and am error when all my emails were lost, including important work correspondence. In the last days they charged me for a renewal of their services I don't remember asking for. Customer service was very unhelpful and couldn't resolve the issue or to reimburse the money taken. Trying to leave them has been a nightmare, with long waits on the phone and convolut ...
acca170's full review | 147 words
Review by
kittight
on 18th Jun 2008
User Rating : 0
Respect :
0
I ordered a server from fasthosts.co.uk in May after speaking to their sales over the phone. Once I had worked out that it was something that we could try I said that's fine I will order it online. I was told I can order it for you here and set everything up for you. Great... I gave fasthosts all my details and she set everything up in a few hours. GREAT
Now here is the bad part...
Tried to cancel the server and have been told that it's a minimum term of 12 month. I have also been charged sinc ...
kittight's full review | 658 words
Review by
Guest.
on 18th Jun 2008
User Rating : 7
Respect :
0
I've not had any complaints and was surprised at the negative feedback here so thought I'd say something. I think they are a little pricey for what they give (an mysql database for £25 when others are offering it free with a basic hosting package). Customer support don't seem overly trained on being helpful but technically they know what they're talking about and have been good at answering technical questions for me. The number of times you need to log in and out of the control panel for ...
Guest.'s full review | 145 words
Review by
jonespost
on 16th Jun 2008
User Rating : 2
Respect :
+1
Boy, fasthosts/ukreg might as well replace all of their staff with a robot that says "please refer to our terms of service" whenever you have a problem or complaint about service, billing inaccuracies etc! They make YOU do all the work when something goes wrong, for instance I had to fill out a form when my domain wasn't cancelled (conveniently)
jonespost's full review | 119 words | 1 comment added.
Review by
Timak
on 12th Jun 2008
User Rating : 0
Respect :
0
I signed up for, what I believed was, a one year deal - they soon had security issues it seems, that left me unable to use the account for around 2 months so I went to another hosting company using a new domain name.
I did not renew my account and received no further communication from them.
However I noticed (2 years later) that they still took money for the a renewal of my account.
I have been charged £150 for an account I have not used, have no intention of using and was unable to use ...
Timak's full review | 164 words
Review by
bobsmithmoodeyit
on 28th May 2008
User Rating : 0
Respect :
0
Customer Service team were very unhelpful in my opinion. Our company is without email and website as far as I am concerned. However, I feel I just received no help. We now have to chose another domain name, even though it is our own companies. I do not recommend Fast Hosts.co.uk.
bobsmithmoodeyit's full review | 69 words
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