Fasthosts Internet www.fasthosts.co.uk - Post May 2006 Reviews
Latest Reviews
★☆☆☆☆
“FASTHOSTS ARE TERRIBLE”
Written on: 14/06/2013
Do not use Fasthosts they are terrrible. Customer service is also very poor! Avoid (read more)
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★★★☆☆
“OK but expensive and tied in”
Written on: 16/05/2013 by ForFoxSake (3 reviews written)
I'm not overly happy wiht Fasthosts. I've been using them for nearly four years and intiially it was great, very easy to set up my first site and I was happy. I now feel completely trapped and have several monthly direct debits taken out that I can't control. I've got a virtual server but still pay for hosting seperately as they don't make it particularly easy to transfer. They also look for every opportunity to charge a bit extra. And they are expensive (read more)
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★☆☆☆☆
“Avoid like the plague”
Written on: 05/05/2013 by Shaneuk375 (1 review written)
I've too had issues with FastHosts dating back 18 months, have until now just let them take the money as the information they gave me at the time I took as correct, however this is not the case. If your looking to build a website avoid this company like the bubonic plague. Their "professional tools" are equvilant to a set of crayola crayons used by a 7 year old, their claims of no experience required to set up a website is false. They do not respond to complaints other than referring you to... (read more)
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★★★★★
“Top Hoster”
Written on: 20/04/2013
I have been with Fasthosts for 8 years using Webhosting, email hosting, domain reg and dedicated servers. I have always found them to be 1st Class, i don't know were these reviews come from. For me they are always extremely professional the support is excellent, its a reliable service and the products do what they say (unlike many other providers!). My business is as very successful online shop, it very successful, we wouldn't have achieved this if it wasn't for Fasthosts. (read more)
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★☆☆☆☆
“Fasthosts.co.uk Worst Hosting Provider in UK”
Written on: 19/04/2013
Same story, the sent the invoice £6.17 on 14 March and mentioned this one is outstanding and failure to pay , lead SERVICE suspension, I don’t needed the service and I let it go and later they turn up that I have to pay all these charges 14-Mar-2013 2********* Linux Standard £6.17 Overdue 16-Mar-2013 2********* Linux Standard £6.17 Overdue 12-Apr-2013 2********* Debt Admin Charge £24.00 Overdue 15-Apr-2013 2********* Linux Standard ... (read more)
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★☆☆☆☆
“Customer service bad ”
Written on: 17/04/2013 by purple_agent (1 review written)
I purchased a VPS from Fasthosts on a 3 month intro deal and tied in for a year - no problems as understood . After 3 months the VPS was not working as it should I was receiving daily server messages highlighting server issues - So much so I lost confidence in the VPS & moved to another server company . I contacted Fasthosts not even asking for my monies back but a cancellation penalty - I might as well have been talking to a brick wall , No I had to run the contract for 12 months - the... (read more)
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★☆☆☆☆
“Sales team like Vultures”
Written on: 08/04/2013 by lauren882066
I went onto the site in a hope of purchasing a dedicated server as I liked the fact that their servers were based in the UK. I asked the sales person on live chat if this was the case as to which he said yes they were co-located in the UK. I replied thank you and left the screen, to my astonishment the sales guy calls me on the telephone to ask about my enquiry!! I didn't even give them my telephone number, they must have looked up our business details from my email address. I said I would... (read more)
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★☆☆☆☆
“Worst Hosting Possible! Beware!”
Written on: 31/03/2013 by Christophermsmith (1 review written)
Fasthosts are undoubtedly the most unhelpful, deliberately obstructive and dis-organised company I have ever encountered. Their technical support is in a sweatshop in Calcutta and communication is difficult to put it mildly. God forbid you should ever have a problem...in my case my site went down and they would not allow me access to renew my domain (but were very happy to continue to take payments). If you cancel you will be sent threatening letters. DON'T TRUST THEM! DON'T USE THEM!... (read more)
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★☆☆☆☆
“Terrible - cancelled my account but they keep taking money”
Written on: 27/03/2013
Cancelled my account, and got an email from them to confirm cancellation. Despite this they keep charging me every month. I can't get it to stop, and am looking at legal action next. Avoid. (read more)
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★☆☆☆☆
“FASTHOSTS MORE LIKE FASTCON”
Written on: 26/03/2013 by mikewittman (1 review written)
im new to self build business websites and have limited experience-the perfect mug for this crowd of dysfunctional,beligerant,argumentative and totaly patronising gang of unproffesional gang of liars to grace this planet. when you speak to head office in Gloucester,its like they know your coming-lol,they must read of autocue for handling complaints.,a real patronising bunch of characters. im so,so,bitterly annoyed with myself for not doing a more thorough check on them before leaping in feet... (read more)
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Showing 1 - 10 of 609 Reviews
★☆☆☆☆
“Fasthosts Internet review”
Written on: 18/03/2013
I cancelled my account and they don't have any record! Sending me threatening letters telling me I'm going to get sent to a debt collected. Avoid like the plague. They didn't cancel my account when asked and now they are asking for money! (read more)
Visit fasthosts.co.ukMikewittman's Comment
Written on: 26/03/2013
ive never encountered such atrocious,beligerant, patronising and dishonest gang of legal criminals in my life.
the business webuilder never worked from the start,the foreign "tech dept" are there for the joy ride.,ithis has been ongoing since last wenesday,ive now given up.citizens advice,here we come.
im so,so disappointed with myself for not looking further and going elsewhere.,please,dont buy ,if you read this beforehand you've a chance.
im contacting Trading Standards tomorrow, being sold something "unfit for purpose" is something they can answer too,everyone should do the same.
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★☆☆☆☆
“Still billing despite account being cancelled”
Written on: 15/03/2013 by neilhenderson (2 reviews written)
like other clients here i cancelled the account with these guys but they claim to have no record of it and as i didnt get an email confirming i have no proof. i havent used the service ever and its clear its out of use but they still refuse to see their error. If you want further information on this just go to "fasthosts internet - avoid" on facebook (read more)
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★☆☆☆☆
“Closed down an account in 2010 and thought nothing of...”
Written on: 27/02/2013 by FasthostsVictim (1 review written)
Closed down an account in 2010 and thought nothing of it. On 14th February I get a letter (the first I've ever had from them!) claiming £80. They'd been taking money for 3 years, in spite of my closing the account (more fool me for not noticing it before). They claimed not to have received the email, which is not surprising, given they've not replied to any of the other emails I've sent them - or logged them either. Trying to deal with Customer Service on the telephone is now better. ... (read more)
Visit fasthosts.co.ukNeilhenderson's Response to FasthostsVictim's Review
Written on: 15/03/2013
how did you get on with this as we have the same problem - perhaps sharing the court costs may be the way to go - more evidence with more people - please contact me on neilwork@hotmail.com
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Fasthostsvictim's reply to Neilhenderson's Comment
Written on: 15/03/2013
Got them to drop it. I made it clear that if they didn't back-down and close the account (and drop their demands for money) I'd go after them for taking money for the last three years - fraudulently. They don't like that word (not surprisingly!).
I sent a letter giving them 14 days to close the account and waive fees (though made it clear that I was satisfied it was already closed), and said that it would be up to a court to decide whether I'd sent the email and they'd not logged it properly or that I hadn't sent it.
I pointed out that the hundreds of complaints on here with people having exactly the same issue made it clear that they were either not logging correctly, or knew full well I'd cancelled but choosing to ignore which is fraud. And that if it went to court - they'd look at their behaviour and background and conclude Fasthosts in wrong.
Also helps if you make a stink on Facebook and Twitter.
They'll still play hardball - but I took up so much time, made such a nuisance of myself (whilst pointing out it was costing them more to deal with me than the money that they were claiming) that I think they thought it easier and wiser to simply make me go away!
They dropped their claim if i agreed not to go to court and accuse them of fraud!
Hope this helps!
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★☆☆☆☆
“Don't Touch With A Bargepole!!”
Written on: 27/02/2013 by MissVirdee (1 review written)
They don't care about you, your business, only about overcharging you for an inadequate & appalling below par service. I lost count how many times I had to call them when services fell over; final straw came when they shut my site down completely despite being assured it wouldn't - my entire online magazine & email disappeared on the biggest business day of the year. And apparently you can't downgrade, shut down unwanted services - no solutions or problem solving - only utter rudeness &... (read more)
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★☆☆☆☆
“Terrible Hosting Terrible Support Very Talented Sales...”
Written on: 20/02/2013
The only thing *good* is their sales staff because they tell you what you want to hear. The things is they are complete liars. They will tell you their hosting service is top notch, you will have very little downtime, they will throw in some technical jargon about how hot their technology is. LIES LIES LIES! Having been with them for over a year now my websites have had tremendous amounts of downtime. Their customer support never fixes things and just tell you we are aware of the situation... (read more)
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★★★★★
“Great ISP”
Written on: 07/02/2013
Have been with these guys since 2008, after being with a few hosting providers I can assure you these guys are great. A really professional outfit.Good products, stable service and excellant service. Whenever I speak to fellow hosters they are of a similar opinion, i dont understnad where the negative feedback is coming from (read more)
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★★★★★
“The silence of contentment”
Written on: 01/02/2013
Must be just me. I have been with Fasthosts since the late nineties as a reseller. I have had very few issues in the 12 years and my clients are all happy with the service - albeit with me as the conduit contact. I had a query yesterday. Clicked on the chat button in support. asked a question - it was answered straight away. 30 seconds out of my life and no cost. It's hard to complain about that and it's typical of the service I have mostly experienced from fasthosts. I have previously... (read more)
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★★★★★
“Astonishing reviews”
Written on: 29/01/2013 by harrycornelius (1 review written)
I must admit to being astonished by all these reviews. I have been with Fasthosts for 3 years now, and host 45 websites with them including database driven sites with bells and whistles. Their support has always been first class, normally within the hour responses. Not sure what else to say! (read more)
Visit fasthosts.co.ukFbridge's Response to harrycornelius's Review
Written on: 30/01/2013
don't be astonished - it really is like this when things go wrong. you probably are a good webmaster and do things properly - but if you make a mistake, lose some data, need some kit replaced perhaps in a special way then these guys are hopeless. unsympathetic, bound by unethical policy. i used them in 1997 because they were a young and dynamic company offering what was only available in the USA at the time but it was soon clear that despite their enthusiasm they couldn't keep a server up and running for long. i l left them for a small company with whom I've been with all these years and you get good personal service. if you get a couple of thousand page requests a day on your site then you don't need to go with the Asda boys of Internet hosting. Avoid 1&1 too :)
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Harrycornelius's reply to Fbridge's Comment
Written on: 02/02/2013
OK, thanks for the warning. I am backing up all my database data weekly to my own computer as well as a weekly download of all files by FTP. I'd be interested to hear who you use, or what companies are favoured by the discerning community?
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Fbridge's reply to Harrycornelius's Comment
Written on: 13/02/2013
I moved to Catalyst2 and have been there for over 10 years now.
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★☆☆☆☆
“Buniness Model based on autorenewal that you cannot...”
Written on: 26/01/2013
I found their website tools simple but very limited, did not use their website for more then a year. I was not aware of their autorenewal T&C, which are unfair, unethical and almost impossible to adhere to. Fasthost has the right to communicate all year round with you by e-mail and any e-mail send by them counts as being received by you. You on the other hand are only given a narrow time window to cancel the services with no or inadequate instruction who to contact. They are very quick in... (read more)
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★☆☆☆☆
“Like burning money every month? Go with these guys.”
Written on: 25/01/2013 by Tex0gen (4 reviews written)
God, where to start? Went with these guys after a recommendation. £60 for a reseller account. You had to pay for MySQL was my first issue. Support if i ever needed them was terrible! Like talking to a brick wall. I requested to cancel on the phone number given on the site. They gave me another number to call. So i call them and they say they have never heard of fasthosts. I then had to cancel the card due to them not taking it by direct debit. Overall: Pricey Lack of Features VERY Poor... (read more)
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Showing 11 - 20 of 609 Reviews
★☆☆☆☆
“Terrible Service”
Written on: 10/01/2013 by annoyedcustomer111 (1 review written)
DO NO GET A SERVER WITH FASTHOSTS. Their technical support is terrible. They do not help you at all. They are very good at taking your money, but that's about it. I have spent thousands of pounds with this company & will now pull all my domains & servers & move to a better company who care a bit more! (read more)
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★☆☆☆☆
“Terrible Hosting Terrible Support Very Talented Sales...”
Written on: 29/12/2012 by mike_hams62 (1 review written)
The only thing *good* is their sales staff because they tell you what you want to hear. The things is they are complete liars. They will tell you their hosting service is top notch, you will have very little downtime, they will throw in some technical jargon about how hot their technology is. LIES LIES LIES! Having been with them for over a year now my websites have had tremendous amounts of downtime. Their customer support never fixes things and just tell you we are aware of the situation... (read more)
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★☆☆☆☆
“STAY WELL CLEAR”
Written on: 24/12/2012 by scoobylyn (1 review written)
I manage over 100 of my customers accounts and one of my clients forgot to cancel it although it was on a 2 year initial package. We checked the billing section and it didn't appear to be on auto-renew and as we had signed up for only 2 yrs just assumed it would go dead. WRONG! They issued an invoice on December 15th and then when we tried to cancel the account stating it was not being used, had not been used for the past 12 months they refused to cancel without payment of the next 2... (read more)
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★☆☆☆☆
“Fasthosts & Streamline.net.”
Written on: 20/12/2012
Wow what a big mistake using this company, I tried canceling over 2 years ago but they just ignored my request and took money of a card I asked to be registered with them. This card expired and I moved all my stuff, even domains from them, now Ive just had letter out of the blue (the only letter I may add and no emails), a final demand or we call the bailiffs in 7 days lol. Anybody out there that are worried about threats like this don't be. (read more)
Visit fasthosts.co.ukScoobylyn's Comment
Written on: 24/12/2012
I have just had the same problem. I manage over 100 of my customers accounts and one of my clients forgot to cancel., We checked the billing section and it didn't appear to be on auto-renew and as we had signed up for only 2 yrs just assumed it would go dead. WRONG! They issued an invoice and then when we tried to cancel the account stating it was not being used, had not been used for the past 12 months they refused. My name is on the account and there are pursuing ME even though the account was opened in my clients name, paid by her and her address is down as contact details.
I explained that there website is very misleading in that auto-renewal is not on and they try to fob you off saying that auto-domain renewal and auto-account renewal are two different things. no account closure via official channels and you pay up simples!
We will now not recommend them to any new clients.
Any advice what to do next?
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★☆☆☆☆
“AVOID. AVOID. AVOID.”
Written on: 19/12/2012 by fedupclient (1 review written)
Overcharging, claiming we were in contract when we weren't so they could charge another year's worth of hosting fees. Domain renewal payments for domains we weren't renewing. The list could go on forever. (read more)
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★☆☆☆☆
“DO NOT GO WITH FASTHOSRS.co.uk ”
Written on: 17/12/2012 by Pooland
Even to this day fasthost.co.uk is extremely unreliable. Your website will be down 70%-80% of the time and wouldn't load on any platform mac or windows or even over a 3G network on you idevices. I would highly recommend you avoid this company like the plague. I wouldn't even give this company a one star rating. (read more)
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★☆☆☆☆
“Fasthosts - bad downtime, bad service, bad customer...”
Written on: 15/12/2012 by jamesa00879 (1 review written)
AVOID FASTHOSTS. Fasthosts DO NOT focus on offering good value but focus on grabbing money. I ordered a VPS and their sales team told me my 12 month contract could be cancelled if they fail to meet their uptime guarantee. Here's a summery: - Terrible service: very long outages of about 5 hours - Very bad I/O which caused my VPS to overload - Terrible service - they didn't know how to investigate the I/O issue until i persevered several times and a ticket got raised to a senior engineer. -... (read more)
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★☆☆☆☆
“Horrendous”
Written on: 06/12/2012
Horrendous service, exit clauses on all their products, and immoral business attitude where they try and screw every penny out of each and every customer. I am in the process of canceling everything and moving my domains elsewhere. (read more)
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★☆☆☆☆
“UNRELIABLE”
Written on: 29/11/2012
Since a massive crash in Feb, no consistent Email working. Mid Feb all our inboxes crashed/ content vanished intermittently (lovely). No explanation. no apologies. delays. Stupid automated email support: you receive reply1 saying "thanks for email, we get back to you shortly regarding query #123456" then 72h later another saying "no news from you, we consider you must have query 123456 solved since you did not contact us again". Infuriating. If you reply and pester to that, one more stupid... (read more)
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★☆☆☆☆
“Worst company ever”
Written on: 27/11/2012
Terriable problems cancelling accounts with these people who seem to love threaterning you. Really one to avoid at all costs. Would not recommend and would never use again due to poor cancellation policy. (read more)
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Showing 21 - 30 of 609 Reviews
★☆☆☆☆
“unethical company”
Written on: 31/10/2012
Streamline and fasthosts - same evil, different name Firstly I had terrible service from these guys. Awful jaw dropping service in which I had to be in continuous communication with them for weeks at a time just to get them to fix a server issue that was their fault. Not only that but the same thing kept reoccurring for 2 years and every time they insisted it was my fault for weeks before finally conceding. Like many people I found myself unable to cancel my account when it came time to... (read more)
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★☆☆☆☆
“Fasthosts & Streamline.net. Same people, same poor...”
Written on: 29/10/2012 by Themod (1 review written)
For the love of God, please avoid these terrible scam artists! Be warned. They even use the same offices so don't get caught moving from one to the other. Much the same as everyone else here. Poor hosting, unfair T&Cs, unreasonable charges and a cancellation policy thats impossible to fathom. Their renewal policy borders on extortion. If you do not physically cancel then they renew your account and charge your credit card. Card expired? They send a threatening letter demanding payment.... (read more)
Visit fasthosts.co.ukVb2005's Response to Themod's Review
Written on: 31/10/2012
I londer how these guys have so many negative reviews and they still exists and seems to be going well
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★☆☆☆☆
“Awful customer service, care about money more than...”
Written on: 22/10/2012
A shame I couldn't give 0 stars, purely based on cancellation policy and their poor invoicing and payment collection service. They say one thing and then do something else; we'll charge your account £this amount, but actually they charge it £this amount + a bit extra - my guess is they assume people won't check one invoice against another and a a few pounds won't be missed - they tried that trick on the wrong person! Phoned customer service because I wanted out, didn't offer a refund at... (read more)
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★☆☆☆☆
“Fast Hosts”
Written on: 22/10/2012
I have had a Identical problem to all of the below. I have now written to the BBC's watch dog. I urge you all to do the same! help warn others of this rip off scam of a company with a very public humiliation. They are operating a "legal" extortion racket and only if every one writes in will it get noticed by the BBC Who knows we may get refunded the money we were bullied out of for servieces we did not use or want ! (read more)
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★☆☆☆☆
“Awful and deceitful”
Written on: 18/10/2012 by Daves1965
Do not use under any circumstance. The sell themselves as UK based company but when you need customer support you are transfered over to the US. The support staff are dificult to understand and offer extremly poor standard of support. You might as well go home and ask the dog you'll get more sense. Tried to get my website transfered over to them gave up after 2 weeks and asked for my money back as they had not provided any service. Told no chance. Avoid at all costs (read more)
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★☆☆☆☆
“Dont use this company ”
Written on: 18/10/2012
I wish I had read this review site before I ever signed up with fasthosts Once youre tied in its very difficult to get out of. They wont even entertain the idea of you cancelling your contract even if you no longer have the means to pay!!! avoid avoid dont agree to anything just dont go there (read more)
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★☆☆☆☆
“Robbed and held to ransom yet again by Fasthosts”
Written on: 12/10/2012 by Scouse1604
I have been a customer of Fasthosts for 4 painful years now and have been bullied into yet another painful year. I wanted a basic email hosting package, but was "sold" web hosting and all other useless cr4p that I have no need for at the price of £72 a year. Last year, my renewal email was supposedly sent to me to remind me of the automated theft from my credit card, luckily, I had changed my card, so payment couldn't be taken. I never received the reminder email, and my MX record was... (read more)
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★☆☆☆☆
“Appalling Service Extortionate Cost”
Written on: 12/10/2012
Fast hosts of a appalling company who charge extortionate fees and deliver very poor service. If you attempt to leave them and move elsewhere they become extremely bullying using very threatening tactics and make any attempt to cancel the contract almost impossible. They will look for every opportunity to obtain further monies from you and pass the matter over to a debt recovery agency if you refuse to pay. I would strongly recommend you stay away from this company or you will live to... (read more)
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★☆☆☆☆
“SLOW HOSTS - NEVER THERE HOSTS”
Written on: 09/10/2012
Where do I start? Hopeless company, web sites constantly down - when Fasthosts were told about NO service - they blamed us - said it was our problem. No ftp service - our fault. Fortunately we have some knoweledge - so every time WE TOLD THEM HOW TO FIX IT!! Put up with this for 24 months and now we have moved our 45 domains to another company. Fasthosts overcharge and offer no service. I won't bother telling you about the time our passwords were compromised and THEY ALL had to be changed.... (read more)
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★☆☆☆☆
“lack of servcie”
Written on: 24/09/2012 by dspd99 (1 review written)
I emailed and then telephoned a number of times to sort out a simple configuration problem (or so it turned out to be) with my VPS. They took ages to get back to me and then they did not understand what I needed. And of course I cannot change host company until my year is complete because they do not stand by distance selling rules. (read more)
Visit fasthosts.co.ukFastukhost's Response to dspd99's Review
Written on: 05/10/2012
Want Fast Reliable Website Hosting Then Look No Further www.fastukhost.com
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Please Visit http://fastukhost.com
Plus Extra 20% Off All Paid Packages With Coupon Code "20OFF20"
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Showing 31 - 40 of 609 Reviews
★☆☆☆☆
“Find an alternative to Ripoffhosts! ”
Written on: 20/09/2012
This is a deceitful company, who will squeeze every last penny from you, whether they are providing a service or not. Their terms and conditions of service are 'unreasonable' and, I suspect, some time soon they will be taken to court by consumer rights groups. Apart from adding hidden costs to your bill, the greatest difficulty is cancelling the contract. All the power lies with them and they will charge you unfairly before finally accepting the cancellation. If you don't pay up they will... (read more)
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★☆☆☆☆
“Expensive and worst!”
Written on: 10/09/2012 by buothz (1 review written)
A customer asked me for a hosting with servers in the UK. I, unfortunately, chose fasthost: - There were problems with the mysql database resolved after a week - Dns emails created problems resolved after a week - The price is extortionate - Slow service never again! (read more)
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★☆☆☆☆
“Basil Fawlty Customer Service Academy”
Written on: 05/09/2012
I have had the misfortune to have used Fasthosts for the last two years. They try every trick in the book to make it as hard as possible to cancel your account. Technically the website hosting is easy to navigate but the graphics are naff and dated and you are very limited in the design of the site you build. The customer support service is slow and when you are assisted it usually isn't very helpful advice. Overall I would say this company is appalling in every way; Cheap graphics,dated... (read more)
Visit fasthosts.co.ukJonbaily's Comment
Written on: 18/09/2012
Get your own back! Search for hosting in Google and click on Fasthost adverts. Having been a PPC manager I know that the keyword hosting will cost about £10 per click.
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★☆☆☆☆
“CUSTOMER CARE”
Written on: 03/09/2012 by zzzzzzzz
FASTHOST I always try to be as honest as possible when writing reviews and this is the first bad one I have written. (not a serial bad reviewer) Tried to downgrade a package I had signed up to 2 days after taking it out. When you ring up to contact customer care you are not allowed to be put through to them, you are told they will ring you back. Which they didn't instead it is done by e-mail. They tell you you cannot change the contract under the 7 day cooling off period it does not... (read more)
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★☆☆☆☆
“Hosting awful, could not handle the small website, no...”
Written on: 30/08/2012 by amityweb (1 review written)
We decided to try Fasthosts on a non-profit website, a small forum, not many visitors. As soon as we uploaded it to them the site would not work. We contacted support who stated it was a Faasthosts issue and fixed it. Then it went down again, a different issue, fixed again, then it went down again, only the third time all night. In total we had about 12 hours downtime. Fasthosts were unable to fix it. So we moved the site elsewhere and it worked PERFECTLY so we do not think it a website... (read more)
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★☆☆☆☆
“Kallis ja mõttetu”
Written on: 26/08/2012
Jube, väga jube koht. Kallis on. Tahtsin domeeni sealt ära tuua ja küsivad 20 nalea + VAT. See on mujal tasuta. Nendega ühenudst võtta ei saa ja lihtsalt registreerimisel pead juba oma pangaandmed andma. jube kogemus. (read more)
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★☆☆☆☆
“Terrible customer service and non-professional staff”
Written on: 15/08/2012
For a start the service is terrible, I had a domain and used their webmail. The webmail was woeful both in terms of interface and their supposed spam filter which let through 75% of stuff I didn't want and blocked perfectly legitimate e-mails from friends for no apparent reason. Their mobile service was extremely poor also having to resort to the phone browser to check e-mails. Dealing with the company customer services was a painful experience, and sadly all to often necessary as their... (read more)
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★☆☆☆☆
“Terrible experience”
Written on: 12/07/2012
I was lead to believe I would be able to simply set up a site for my new business - I have had issue after issue and still do not have a site up and running. It looks really unprofessional as images either appear as a red cross or only half down load so that only half an image shows. I am so fed up with trying to get through to the support center as they take ages to reply and often give poor advice. I cant believe I wasted money on this - I would have been better off putting leaflets... (read more)
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★☆☆☆☆
“Fasthosts ripped me off for £1137.60 ”
Written on: 04/07/2012
A year ago Fasthost has misled me when sold a dedicated server which they claim to be able to migrate hosting accounts from server with another provider. As we discovered very quickly It was not able to migrate anything because “for security reasons” they block number of ports which needed for software on the server to work properly. They said: for these port to work you have to buy “Private LAN Access” for £120 which I bought. Migration still did not work, because ports remained... (read more)
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★☆☆☆☆
“Unethical Customer Service Behaviour”
Written on: 02/07/2012 by sramsay100
They have an interesting take on what they call Customer Services. If you have feedback for Fasthosts then be prepared for an opinionated argument. Instead of taking on board the customer's experience and issues and using this as valuable feedback to improve the customer experience, they have been instructed to argue their individual opinion. I never asked for the representative's opinion, instead I got an earful about how I was wrong and he was right. Pretty offensive and personal... (read more)
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Expert123's Comment
Written on: 07/05/2013
Fake review!! Typical of Fasthosts to post this type review, giving themselves 5 stars. Eight years, REALLY, what took you so long to write a review? LOL
Is everyone else wrong?? Haha