Written on: 13/03/2013
I've used mail.com for a number of years and when mail.com works, it works well. But when it doesn't, it is a nightmare. My account was hacked and then subsequently blocked by mail.com. I've sent a number of email messages (with required info such as name, IP address, security question, etc.) to mail.com and all I get is an automated reply re-requesting the same info. Be warned that unlike other email providers, there is NO telephone number to contact them, so you are essentially stuck... (read more)
Written on: 27/01/2013
I've had mail.com for over 10 years and thought it was great until they redesigned the site a couple of years ago. Since then it absolutely SUCKS. Logging in is a constant struggle. Any links that have to be scrolled to see, cannot be clicked on. If you try, the screen just jumps back to the top and stares at you. I can't think of a single feature that works correctly. And talk about slow - the longer you're logged in the worst it gets. Not only that, but once you finally exit the... (read more)
Written on: 18/09/2012
I have used them for a few years but lately they blocked my account and customer service is horrible. Once a week they ask me for the same info and still can't get my service back. Changed password 3 times as advised, still no service. This is not the way to run a business. If I ever get in again i will notify all my contacts that I have changed email address. They really suck at customer service. (read more)
Written on: 14/05/2011 by mevens2003 (1 review written)
I've had a mail.com account for many years now. They just changed (May 2011) the UI and it is MISERABLE.
What used to be a great product that I would recommend, is now a product that I would not.
The service is non-existent.
The UI looks like it was not tested by the USA before it was released.
The functionality is more limited than previously.
The user experience is BAD. More difficult to navigate.
Looks like initial company sold-out and new product owner is there for existing clients... (read more)
Written on: 11/05/2011
Worst mail site ever! Issues with logging in so if you plan on using it daily forget about it. Would be good for a decoy mailbox to store all your spam you never want to check. If you want to email them for help, forget about it. You'll get no response. Not accessible via mobile. Absolute disgrace of a service. (read more)
Written on: 08/05/2011 by Wolfcastle (1 review written)
The worst email I've ever tried. I found the service a complete waste of my time. I had trouble accessing my mail right from the start. I can't think of a single good thing to say. I'll never use mail.com again. (read more)
Written on: 28/03/2011
My information was SOLD; No Customer Service; SPAM, March 22, 2011 By jonnywalker
"I tried to block a couple spammers using the same email addresses over and over again but to no avail. I contacted customer support and never got a response. Not only that, Mail.com deleted two of my accounts without warning me, probably in retaliation for me asking them to please do something about the spam I was receiving. I was a regular user just trying to send mail to friends and colleagues. I am terribly... (read more)
Written on: 02/12/2009
I have tried to use mail.com on i-phone but its not going throught...I guess the incomming mail server name is incorrect... (read more)
Written on: 22/10/2009
Absolute appalling service! I will never use them again (read more)
Written on: 03/07/2009
For some reason I cannot open my mail.com account. It says invalid username/password! After all these years I should know what my username and password is right! I lost a job booking due to this problem. Any views from mail.com service providers? AND it says login or sign up to submit this review!!!! HAHAHA if I could log in I wouldnot have lost the job opportunity, so how can I log in to submit this REVIEW! (read more)
Written on: 14/04/2009 by millepo (1 review written)
I have been using mail.com platinum premium service for the last 4 years, and they are reliable, but ve-r-y slow if you are using webmail. The website also is clumsily and carelessly designed - expected links absent or difficult to find (and the home page is just tacky) so finding your way around is not very intuitive. Some of the email functionalities (search options) only work if you use the classic email format, and they do not tell you that, of course, until you email them.
How-ever... (read more)
Written on: 07/04/2009 by rfdesign (6 reviews written)
Until today I had six premier accounts with Fastermail.com that I had used reliably for around 10 years; today Fastermail were taken over by mail.com and although I still have my six accounts the 10 years worth of messages on the accounts (roughly 500 on the most active accopunt) have all been deleted and the accounts changed from being Premium accounts to being free accounts despite the fact that I have recently paid for a years subscription to them all.
All of my emails to mail.com asking... (read more)
Written on: 04/04/2009 by Annette Stowe
I was truly pleased when recommended to Mail.com. It allowed me to have a fun and memorable mail address. I can't say that I found it too slow but then I don't attempt to get my e.mails when in a rush.
It was fine at first when I had no difficulty accessing my mail, then suddenly I kept being informed that my user name/password was invalid. Sometimes the mist would clear and I would be able to get on but by that time I had too many e.mails to trawl through. I did however try and when I... (read more)
Written on: 09/09/2008 by mp62407 (1 review written)
I had mail.com just a couple of weeks before I got tired of how annoyingly slow it is to use. The setup is awkward and way more complicated than it needs to be, and the load times are painfully long. I realized I did not want to continue, so I started forwarding my emails from my mail.com account to a different email account. I soon received a message stating I was sending too many messages and to try again later - huh!?! I logged out and then could not get back in. The system no longer... (read more)
Written on: 06/05/2008
Free which is a great point for me but in my experience mail.com has lots of banner and ads.
For me however the most negative point is Mail can't display Asian text in "Subject" line
Interface bland is messy too in my opinion therefore since this account is not worth it for me I do not recommend them and am trying to delete this account. (read more)
Written on: 12/01/2008
Free, or cheap in my case because I spend like 20 or 30 bucks a year to get the ads removed and have POP access. Reliable. And best of all, for some reason I get very little spam with this address, yet I've had it for years (10?) With my sbcglobal addresses I get tons of spam, especially on addresses I've never even used. (read more)
Written on: 20/11/2007 by lkiujm
Mail is a really good email site, I would even say that it's one of the elite web-based mail existing. No more pop-up, no more banners for free accounts. A Large Inbox: I already let it go up to 1600 messages and it's even more today. Easy to use. An infinite variety of choices for your mail address domain. Stays open for up to one year if you don't check it. (read more)
Written on: 09/03/2007 by Burritobrother (1 review written)
The best email I've ever had, and will stay a Premium Ads-Free user for as long as Mail.com exists or as long as I live, whichever ends first. (read more)
Written on: 14/12/2006 by ewillow (1 review written)
Overall I would recommend mail.com. I have never known the service to be "down". I payed a small amount to get rid of the adverts (which were annoying) and the performance (speed) seems fine. (read more)
Written on: 13/11/2006 by osceola
The quality of service is not great. There was a time when people would have tolerated this in return for the service being free. The choice of names could have possibilities for anyone who still feels that the likes of Hotmail and Yahoo has a certain cut-price stigma, but if you need a serious business style account you should really steer clear of Mail.com, as its unreliability could impact badly on you. The spam filter is next to useless. The HTML features don't remotely rival those of... (read more)
Written on: 31/07/2006 by jonathan kelly (108 reviews written)
I have been with Mail.com for over three years. Every day have received 20 spam; e-mail into my inbox. These have been mostly from Nigeria asking for help to reclaim monies lost in power struggles never reply too them they are a racket. I tried to delete my account but could not once set up it can not be deleted.
Recently I received an e-mail from America telling me my credit card had been debited hundreds of dollars by some one whom bought a camera in the US. If I wanted the sale cancelled... (read more)
Written on: 07/07/2006 by pib (1 review written)
Mail.com is not a great e-mail provider. Not particularly bad, but not great.
It is only worth looking at if you want a particular address and can't get it anywhere else.
You can choose an address you might actually want. None of this, "firstname.lastname@example.org. It was the only provider which enabled me to use straight "monty@", and that's always a good thing.
The space given if minimal. I hardly use e-mails, and even I have had to clear out to make space.
There are 'blocker'... (read more)
Written on: 01/06/2006 by kendavies
I had an account with Mail.com under its former guise of iName.com in the second half of the 1990s. This was my primary personal email account. When they "upgraded" their service in about 2000, they lost all my emails. They promised to retrieve them but, after a futile correspondence lasting several months, they told me, regretfully, that they had been unable to do so. I recently contacted them to ask them to try again, but they said they would not do so because this was in the past. If I... (read more)
As rated by real users
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