Tiscali Mail - www.tiscali.co.uk Reviews
Summary
Tiscali now trade as TalkTalk. They were bought in 2009.
Media Gallery for Tiscali Mail - www.tiscali.co.uk
Latest Reviews
★☆☆☆☆
“DREADFULL!!!”
Written on: 08/06/2013
I have not ben able to access my emails for the last week! (read more)
★☆☆☆☆
“Frustrating and useless at sorting the email problems”
Written on: 03/06/2013
Problems with the Tiscali /TalkTalk email have gone on for days. The virtual customer service assistant apologises for being a bit new to the job: surely if you were creating a fantasy assistant you would make up a character who had previous experience. Are TalkTalk deliberately trying to get rid of Tiscali email accounts? (read more)
★★★★★
“Tiscali great - talk talk - really really not.”
Written on: 29/05/2013
Since the takeover by Talk Talk, can not get into my emails. The blank screen and buggerall else. Now Talk Talk have posted an "all fixed" declaration. Well it is not, it is still dreadful and blanking 100%, 24/7. Bandwidth has also gone down by 50% overnight (2 weeks now). Do I want fibre for £10 more a month - no, hell no, HELL NO!! This company and many others use these tactics and Ofcom are not on the ball. Waiting a year and then they may mention it and give them a year to sort it.... (read more)
★☆☆☆☆
“Poor email spam filter”
Written on: 05/05/2013
I get about 20 spam emails a day that is after applying the so called blocked email list. Before that I got about 60/day!!. Gmail is much better. (read more)
★☆☆☆☆
“Awful Awful Awful”
Written on: 25/04/2013 by garno (2 reviews written)
The worse customer service ever when you can get them to understand you!!!! Have given up after the most frustrating time I have ever encountered. Changed all of my Tiscali e-mails. Be warned (read more)
★☆☆☆☆
“talktalk”
Written on: 23/03/2013
I was with tiscali for years, no problem, since talk talk took over i can not read my emails at all. As anyone else experienced this (read more)
★☆☆☆☆
“Absolutely Awful”
Written on: 12/03/2013
I would give Talk Talk a NO star rating.......it is certainly gone beyond terrible. I have been with Tiscali for many, many years. Now I find it is impossible to even access my account ......I get bounced out .......there is always, always something to stop me. As for the re-vamped site/format that too is utter rubbish. There is NOTHING good to say about this site. Just DO something about it.........WE ARE YOUR CUSTOMERS. (read more)
★☆☆☆☆
“Abysmal Service Throughout”
Written on: 02/03/2013
Have been a Tiscali user for many years, but will be leaving soon because their service continues to get worse. It is absolutely abysmal, the emails keep dropping out--it advises the emails are corrupt--when you send an email to another folder or section, it takes other similarly named emails with it, or it deletes them for good. Their telephone service is also very bad, and I often feel I would get better service from the chimpanzees at the zoo! You would think they would learn a lesson... (read more)
★☆☆☆☆
“Awful”
Written on: 26/02/2013 by norry
after many years I cannot access any Emails, cant send any either. No notification given and no explanation. Rubbish company and rubbish customer service. (read more)
★☆☆☆☆
“Talk Talk more like No Conection No Connection”
Written on: 19/02/2013
I have been a Tiscali, and latterly Talk Talk, customer for many years. Tiscali provided a very good service with few connection problems. Since Talk Talk took over the service has been abysmal. So many times I am not able to log in to the email server and when I can, I regularly receive an error messge that the email is corrupt. It isn't! The problem lies solely with Talk Talk. I'ver been logged out, for no reason, midway through reading and/or writing messages. The server has hung for so... (read more)
Jeanied12's Comment
Written on: 02/03/2013
Hi I also am a Tiscali customer and for two months I have not been able to log into my emails - I solved the problem myself today because phoning talk talk is a joke.
I downloaded google crome and then typed in Tiscali log in and clicked on the link and then typed in my email and YES I can now read all my emails I had over 400. Hope this works for you.
Jean
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Showing 1 - 10 of 102 Reviews
★☆☆☆☆
“AWFUL”
Written on: 01/02/2013
They are really awful and I think they probably know it. Spam filtering doesn't exist. Email often down or when it is working you can get kicked off in the middle of writing an email. They are so bad its almost funny. Almost. ps when submitting your review you can't give no stars as a rating which is a shame. (read more)
★☆☆☆☆
“Spam spam spam”
Written on: 15/01/2013
I am not a customer but I get (in the US) at least five emails a day from the same name telling me to activate a different account each time. From what I've read I should report it to the powers that be because then they know they have a live address and they aren't very savory characters. I've never had this happen to me in over twenty-five years of emailing. (read more)
★☆☆☆☆
“Extremely frustrating”
Written on: 06/12/2012
I used to be able to access my mailbox on the same page as the Tiscali weather forecast. It has now changed and guess what - I cannot access it at all! Moreover I cannot see the point of these reviews as I do not think that anyone gives a monkeys! (read more)
★☆☆☆☆
“Randomly throws you out and terrible spam”
Written on: 25/11/2012
Tiscali randomly throws you out while you are in the middle of reading / composing emails. There have recently been horrendous amounts of spam and despite marking them as "spam" they continue. Obviously the spam filter doesn't work. Friends emails have however been directed into the deleted folder and there doesn't appear to be any way to prevent this - the "help desk" responses to my complaint have given answers to completely different questions. This is undoubtedly the very worst email... (read more)
★☆☆☆☆
“Worst service ever”
Written on: 10/11/2012
So many problems with their service. Guarantee their webmail will be down when you most need it. Found a solution though. Setup a gmail account and forward the Tiscali/TalkTalk emails there. Never fails! (read more)
★☆☆☆☆
“Is this the worst service ever?”
Written on: 28/10/2012 by pmcg3108 (1 review written)
I dont know enough explatives to describe this service accurately, it shoukld be avoided at all costs. Yahoo is where to go , log on every time, read your mails every time do everything that you cannot do on tiscali. When my contract is up Im off. (read more)
★☆☆☆☆
“grrrrrrrrrrrr”
Written on: 22/10/2012 by DesperateDann
I am so frustrated!!!! yet again, I can not open a much needed e mail which is essential to my company and now costing me money, I am leaving!!!!! (read more)
★☆☆☆☆
“really really poor!”
Written on: 17/10/2012
emails wont open, error page on login, cant attach files, super slow really really poor! would not recommend. i have now left and gone back to bt but need the email for business, think ill redirect it to my new email. Anyone thinking of joining pipex/tiscali/talk talk dont bother! (read more)
★☆☆☆☆
“waste of time tiscali”
Written on: 09/10/2012 by drdavid
cannot open mail screen freezes,they do nothing to help,waste of time ,my contract ends soon and i am off (read more)
★☆☆☆☆
“Awful and getting worse”
Written on: 08/10/2012
Tisacali/Talktalk - awful in every respect and gettng worse. Get the longest barge pole you an then don't touch it with it. (read more)
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Showing 11 - 20 of 102 Reviews
★☆☆☆☆
“Use another provider”
Written on: 05/10/2012
Tiscali (TalkTalk) emails are rubbish. Everyday there is a problem, can't connect then it won't let you open your email. I will be moving at the very first opportunity....they even admit they are having problem with their email platform....DO NOT USE TalkTalk! (read more)
★☆☆☆☆
“uselss”
Written on: 04/10/2012 by tiscaliuser (1 review written)
Like many others am leaving tiscali. Once again can't open mail, states error and message may have been corrupted. This happens too often,have reported it before but no improvement. I was with the previous company to tiscali, tiscali took over, all ran smoothly. Talk talk took over and the site is useless. It is so unreliable and enough is enough. (read more)
★☆☆☆☆
“how bad can it get!”
Written on: 01/10/2012
Dispite using tisacli for many years suddenly cannot get my e-mails.The message username and password incorrect this dispite being right.Following a telephone call to talktalk 1hr 20mins later told tiscali is now not an option since talktalk have taken over but to use a new logon/password for talktalk. with much discussion!!!this i did. not happy is an understatement particually as I now find that others are able to use the tiscali and continue to do so.AND to add insult to injury talktalk... (read more)
★☆☆☆☆
“Thank goodness I'm leaving.”
Written on: 30/09/2012
Having been subjected to near non existent Web access since Talk Talk took over Tiscali, I surprise myself that I have stayed for so long. Thank goodness for my access at work I am on my way to another provider and can't wait. If your suffering at the hands of Talk Talk, dont wait to act, move. They won't get any better. (read more)
★★☆☆☆
“bad”
Written on: 13/09/2012
Much slower and overall service very bad since becoming Talk Talk. Bills for connection much larger than previously. Telephone charges more expensive. Overall service very bad and much slower connection time. Nothing good to say about Talk Talk. (read more)
★★☆☆☆
“Appalling access to help”
Written on: 10/09/2012 by WarandPeace (1 review written)
Spent 2 hours trying to gain access to e-mails through website (necessary when away from home computer). Firstly I checked my password & username through their phone system. When I tried to log in with these details it didn't work and it took a 3/4 hour phonecall(?to India) to sort it out (nb old Tiscali customer). Finally managed to log in but found Inbox full and I can't find out how to empty it and make it functional again. E-mails are arriving at home through Outlook, but that's no... (read more)
★☆☆☆☆
“Trying to leave tiscali due to email problem”
Written on: 07/09/2012
I have had a tiscali account for a number of years but service has deteriorated badly since talktalk took over. We negotiated a lower monthly rate as we only use this internet provider for email and have a satellite connection with tooway for downloading and tv etc. However I just checked my bills and the cost has doubled without an email to inform us. Also now have been unable to send emails for the last 2 weeks. Going round and round in circles trying to get it sorted so at last have... (read more)
★☆☆☆☆
“Pitiful”
Written on: 22/08/2012
Since the take over by Talk Talk the email service is absolutely shocking. Hardly ever works. I am switching and will be surprised if they have any customers at all ever. Shame that the lowest rating was one star - zero stars would actually be more accurate. Couldn't get any worse!! (read more)
★☆☆☆☆
“Rubbish”
Written on: 20/08/2012
Have had a Tiscali account for years, but now the company is part of TalkTalk. Since the take over I have had nothing but problems with my mail. Sometimes problems logging on, sometimes mail is supposedly corrupted, no easy way to delete bulk mail so your inbox fills up, sometimes the inbox freezes or tells me that I have no mail at all and my messages disappear!! Hopeless so I'm now switching. Rubbish service and no stars at all for customer service. Goodbye Tiscali, best of luck... (read more)
★☆☆☆☆
“Awful!”
Written on: 08/08/2012
Have held a tiscal mail account for years, and never had a problem until TalkTalk took over. Messages are corrupting, email is hit and miss whether it will login at all! I've also noticed that it's affecting sites I need to login to with this email address (i.e fourms). Don't use!!! (read more)
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Showing 21 - 30 of 102 Reviews
★☆☆☆☆
“Corrupt filles from Ebay?!!?”
Written on: 05/08/2012 by Sewingmachinebob
What is going on with Talk Talks email system? Been a customer for 10+ years and its getting worse. Since the cosmetic improvements I've not been able to guarantee that opening attachments (from reputable companies) will not provide the dreaded "Corrupt file "message! A month or so ago I heard the MD of Talk Talk, say on Radio 4, that all the probs were sorted out and as a consequence, less complaints, which meant they didn't need so many staff answering phones! (read more)
★★☆☆☆
“No spam gets through - but neither does my email”
Written on: 02/07/2012
I have had Tiscali email for at least 10 years but like everybody else here since TalkTalk took over it has become near to unusable. Logging in sometimes works, then it hangs up 'cant access the server' and similar, then it claims it cant open some emails because they are 'corrupt' even though I can open them in other systems. Bizarrely, spam filtering seems 100%. Given I have never paid for it though I can't complain in a sense but having said that there are better free systems e.g. Gmail... (read more)
Guest's Comment
Written on: 23/07/2012
I am experiencing the same problems with Talk Talk. I was with Tinyworld, then Tiscali and now Talk Talk. Like above, I have a free account, but I have had the same e-mail address for so long I am reluctant to change. This morning I have been trying for ten minutes to open an important e-mail without success.
Why can't Talk Talk address this problem. It must be an embarrassment to them.
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★☆☆☆☆
“constant webmail problems”
Written on: 02/06/2012 by dennisis (9 reviews written)
Being abroad and relying on webmail is esential, however Talk(or not)Talk continually fails and over the months of April/ May 2012 this continues without them sorting the problem. When I return to the UK I will look for another provider as there is no sense in paying them my GOOD money for their BAD service. Trying to contact them is a nightmare, well planned on their part?? Last thing, the part of their site for reporting problems often does not work either. Excellent planning? (read more)
★☆☆☆☆
“Do not choose tiscali”
Written on: 19/05/2012
For the last couple of weeks trying to read, send or delete emails has been a total nightmare. When I do eventually access them after several attempts it takes ages to reply to them. Even deleting them is a struggle. I won't attempt to call the helpdesk because it takes ages to get through, and, even if you can understand what they are saying I know from previous experience that they don't give you the right answer. I wouldn't recommend Tiscali to my worst enemy (read more)
★☆☆☆☆
“Oh dear”
Written on: 19/05/2012
What can I say that hasn't been said by so many before. Absolutely useless web mail. Access is patchy, application is slow, no response from provider to continual inability to access e-mail. Nothing to recommend it. At all. Avoid. The. Plague. Like. Rearrange. (read more)
★☆☆☆☆
“Stay Away From Tiscali”
Written on: 16/05/2012
Very rare to get emails first time. Slow service and call centre is overseas which is very poor. Use another provider!!! (read more)
★☆☆☆☆
“Poor, poor and worse”
Written on: 15/05/2012
I imagined that having broadband and email and paying for the privelege would mean that when I turned my computer on, firstly I would be able to login and secondly, having waited whilst the page loads up, I would then be able to email people and to receive emails. Yesterday, for five hours, the system was down, today, for 2½ hours, the system was down. I would recommend that anybody looking for email or broadband steer as far away from Tiscali/Talk Talk as humanly possible. If I could give... (read more)
★☆☆☆☆
“Always off line”
Written on: 12/05/2012
I have had a Tiscali Account for about 10 years its now driving me crazy when I want to access my e-mails it often states "Unable to access this webpage" I can obtain other webpages such as Yahoo but not Tiscali this is not good enough please dosomething about it !!!! (read more)
★★☆☆☆
“LOGIN PROBLEMS”
Written on: 09/05/2012
Sometimeds I can login straight away but most times I have to try various different routes before I can log into my emails. It seems to take forever. (read more)
★★☆☆☆
“talktalk failure”
Written on: 04/12/2011 by ex-ntl
I was a victim of NTL's gross inadequacy. (do you remenber them, they were since taken over by Virgin). so when I changed to tiscali it was marvellous. There were very few hitches and everything seemed to run smoothly. Since the takeover by talktalk they have tried to improve the e-mail service with more memory but more often than not I can not access the service. Yesterday I was without the internet all morning, today I can not use e-mail. I still hold faith that talktalk will sort this... (read more)
Guest's Response to ex-ntl's Review
Written on: 12/04/2012
Talktalk webmail page is so slow and has been for the last few weeks. Sometimes it takes about ten minutes, other times jus failes to open at all. It is very frustrating and I am thinking of switchingt
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Showing 31 - 40 of 102 Reviews
★☆☆☆☆
“Agree with all the previous reviewers I thought...”
Written on: 18/03/2011
Agree with all the previous reviewers I thought Tiscali was acceptable - for the money. TalkTalk however is so very bad that I'm thinking of just going over to a new provider even though I'm locked into a contract until January - it just aint worth it. The process for selecting multiple email address to send one email is worse than USELESS. I have complained numerous times (I fail to see why it was changed in the first place - it wasn't broke!) but all I get is an email from the fabulous (... (read more)
★☆☆☆☆
“5 Years excellent service with Tiscali. Since Talk...”
Written on: 28/01/2011
5 Years excellent service with Tiscali. Since Talk Talk have been without internet for 2 weeks. Everytime you ring you get told the same old thing but nothing actually happens. They do not call back when they say they will. Would not recommend to anyone. (read more)
★☆☆☆☆
“WHY would I reccmend to a friend when I...”
Written on: 10/01/2011
WHY would I reccmend to a friend when I wouldn'recomend to an enemy.I have't been able to get onto my email properly since talk talk took over. The next step is to migrate away.why pay for something i don't get. (read more)
Guest's Comment
Written on: 15/07/2011
I agree. An appalling service. I can't access my emails yet again - hence this (I was wondering if I was alone in this!!). The talk talk web site doesn't even enable for complaints to be made. Instead after finally sifting through and filling out 'a message' it doesn't forward it on.
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★★★★★
“lafueubfuuhbfv ”
Written on: 26/12/2010
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(read more)
★★★☆☆
“I have to say that the e-mail access is better since...”
Written on: 30/11/2010
I have to say that the e-mail access is better since the the transfer from Tiscali to Talk Talk and I do not get any spam stuff like before. However their overall service is diabolical especially if you have a problem and need to talk to them. No ownership taken and different advice given. They gave a me a "free" router but debited my account with £25 on the same day. When I complained they said that a credit would appear but only on the 1st of the following month. What a con, I had to pay... (read more)
★☆☆☆☆
“Talk Talk service. If you're thinking of signing up,...”
Written on: 13/11/2010
Talk Talk service. If you're thinking of signing up, think again. I was unable to receive e-mails on my Lineone account for 6 weeks till I FINALLY spoke to someone who understood what I was on about. Their Customer Service/Helpdesk service is terrible - I was told twice that people would get back to me and no-one did; 4 people gave me 4 different reasons for my problem, none correct, and one a phone number that took me full circle. Their website is poorly thought out (they need lessons from... (read more)
★☆☆☆☆
“wanted to up grade from dial up connection have...”
Written on: 30/10/2010
wanted to up grade from dial up connection have nothing but trouble since with internet my price went up from about £20 now it is Turned £34 for a lot worse service (read more)
★☆☆☆☆
“up until the last few weeks i would have said 4 or 5...”
Written on: 29/10/2010
up until the last few weeks i would have said 4 or 5 stars but now tiscali / talktalk are lucky to get one star, absolute shambles. (read more)
★☆☆☆☆
“Since the take over off Tiscali by TalkTalk, the email...”
Written on: 24/10/2010
Since the take over off Tiscali by TalkTalk, the email system (which is my only real concern)has been diabolical. I understand the the need (or perhaps the desire) to rebrand, which they did early on with the website, but the transfer to the talktalk email suffix seems to be proving more horrendous than they could have envisaged. To be honest, Tiscali was never going to win awards for its customer service at the best of times (with its indian call centres- trust me, I spent over 3 hours... (read more)
★☆☆☆☆
“What a nightmare. Since we converted to the new...”
Written on: 22/10/2010
What a nightmare. Since we converted to the new upgraded system, we like others have experience difficulties in accessing my email and when we do we cant get the emails to open. The system is slow, unstabble and a complete waste of money. We have been a Tiscali customer for years. Contract or no contract we will be moving unless they up their game. (read more)
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Showing 41 - 50 of 102 Reviews
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Ventauk's Comment
Written on: 09/03/2013
I have similar problems. Don't know why I haven't changed yet. I was given the mail2web address by a Tiscali technician last year who said it was the only thing working! Mail2web comes up in 3 seconds. I've been able to access Tiscali directly once in the past week. Then, it works fine, apart from dropping my regular emails (from people on my contact list) into Trash and putting emails I've marked as spam into my inbox. Even emails from Tiscali go into trash. When I finally change, I shall contact the guy at the top of TalkTalk and ask him if he's aware of the chaos below him. The Tiscali staff are always helpful and polite, but they seem to be unable to change anything. Dreadful service. I even had a call before Christmas offering me compensation - no amount mentioned. Two weeks later, I spoke to another technical advisor and mentioned this and was told that they didn't do that and that no-one would have offered me anything. A total shambles.