Written on: 13/03/2011
I have had two tom tom 510 units one supplied from work which was used 5 days a week for the past 4 years and over, yes now and again it played up hard to start or needed resetting, but i found it easy to use and thats why i bought my own. the main problem i found was trouble later on with the works one with the connections between it and the mount, some times not connecting properly so charging was a problem and also would keep going on and off which was a pest. But as for anything else i... (read more)
Written on: 09/03/2011
I have had nothing but problems with this unit since I bought it.
I signed up to the map update (6 new maps over 18 months) however, every time I try to update a map, it wipes the device and I end up having to contact customer support (which I have to say so far has been the only good thing about the Tomtom) It has happened four times now with the update before last causing the device to shut down completely and requiring me to send it back..
As others have said also, the latest map... (read more)
Written on: 10/02/2011
Had my Tom Tom for a couple of years, works ok when you get it started, but it seems getting it started is a common problem, if laid to rest for a few weeks, I find I have to use the mains adaptor to charge it before use and I leave it charging fgr at least four hours before I need it, only then will it switch on, and with a lot of luck find a satelite within five minutes (read more)
Written on: 13/12/2010
The product itself is fine but
a) the traffic software needs updating every week or it just does not work
b) more importantly I never got any help from Tom Tom - their support is non existant
c) any additional features are prohibitivly expensive
So unless you want a basic unit with no additional features and you never try & get any support from Tom tom nor are likely to concider upgrades (like a new map for eaxmple) I would shop elsewhere. Sorry! (read more)
Written on: 19/11/2010
I'll never buy a Tom Tom ever again after my experience with them a few years back.
First, their so called GPS kept locking up on me frequently. I would have to wait until I got home to hook the thing up to the computer to reset everything.
Second, their service was abysmal. They never fixed the problem. They just kept feeding me the same, pat, out of the manual answers.
Third, I took a chance and paid for advanced maps software thinking that maybe this would resolve the issue once and... (read more)
Written on: 19/10/2010 by maycontainnuts (1 review written)
Expensive junk - save your money and a load of hassel and find something else more user friendly both the sat nav an the so called support pages.
The amount help and advice on their website is indicative of the number of problems you can expect to get, guarenteed, along with your device. Steer clear of this over priced under performing user-hostile junk!!! (read more)
Written on: 11/10/2010
I have been using GPS since the first ones came out in 1992. I own 7 in boats, cars, planes. Recently bought a Tom Tom for Europe-- all I can say is what a piece of junk. There is so much wrong with it and so user UNfriedndly they should just trash it and copy a Garmin. Sometimes takes 5 minutes to find itself- worse than the Gen 1 GPS's in 1993. Screen print is often too small to see when mounted on the windshield- if you zoom in it zooms back out in a few seconds. Data base for... (read more)
Written on: 09/08/2010 by paulh2 (1 review written)
I purchased the latest update to the UK maps and change to a major artery (M1 junction 8 and the replaced M10 now being the A414, works completed in May 2009) was not noted. TomTom refused to refund the cost hiding behind their terms and conditions. I find the situation appalling and I will make every effort to place as many bad comments on review web sites as I can. The TomTom management can be proud of itself in sticking to the rules, congratulations. TomTom has alienated a customer and... (read more)
Written on: 11/07/2010
i have had nothing but trouble with mine this has happened twice now when i update it it comes up with no maps found and i have tried everything to rectify this. they work ok until you update them it has cost me a small fortune to have it repaired woud not buy another (read more)
Written on: 24/05/2010 by TomTom Disappointing (1 review written)
I bought my first TomTom in Dec 2009 (TomTom IQ). After a couple of journeys, it stopped working. It wouldnt turn on. I took it back to the shop and got the TOMTOM XL IQ Routes) This was only used twice too and I had exactly the same problem. I took it back and this time got my money back. I then went and purchased The TomTom Go 630. This time I used it once and it packed up. TomTom are denying they have problems, claiming I was the most unfortunate person to experience 3 faults with three... (read more)
Written on: 26/04/2010
I go a tom tom 520 I have had problems with it from day 1
1st not charging 2nd not connecting to computer 3rd going off all the time
after 12 monthes of this I now have a garmin much better
Rhoada (read more)
Written on: 13/12/2009
My GO510 never connected to the computer. TOMTOM sent a replacement dock which didn't work. After several email communications they asked for it to be sent in for repair and they then kindly replaced it with a 710, but I lost the POIs that were with the original and although the replacement connected and downloaded from my PC, it can't pick up GPS transmissions! I'm awaiting TOMTOM's response to this. Their support team are friendly and helpful, but there do seem to be problems with reliability. (read more)
Written on: 07/11/2009
Bought this for a recent trip to the UK. As I do not live in the US with normal internet connectivity, I planned to update to a UK map upon arrival in the UK. However, this travel device could NOT be updated unless my credit card was used FROM the US!! I've lived overseas for years and used my credit card from around the world - but COULDN'T buy a MAP for a SatNav? No solutions from them - I even had asked before I left if I could purchase a CD Rom, but received NO response. SO - I... (read more)
Written on: 05/08/2009
Charge the tom tom go all night and next day it is still erratic.I do feel that with more forethought I should have bought another make of sat.nav.
I did like the large screen, and perhaps that was a relevant factor in my purchase. (read more)
Written on: 27/06/2009 by Lost in car (2 reviews written)
The Tom Tom Go 510 unit takes ages to pick up satalite signal even when new I tried for a year with it . The help from TOM Tom was useless and a refund seems to be impossible an exchange unit was supplied but is worse than the original if that is poss.
I now have a Sony sat nav that dose what it says on the box it (read more)
Written on: 21/06/2009
M Tom TOM 510 turned out to be a pile of rubbish, stopped working and I feel I never got my moneys orth out of it. Glad there is more choice now as I will never buy Tm Tom again. (read more)
Written on: 17/06/2009
After the first few weeks my Tom Tom has been nothing but trouble. It turns itself on and sometimes will not turn off. Other times it will not turn on. I wish i had never bought it. (read more)
Written on: 30/04/2009 by Paul H (1 review written)
TOMTOM GO 510
Was always unreliable from new. Kept locking up. Poor battery life. When turning on it would take a long time to pick up the satellites - up to half an hour - I could find my destination before the tomtom even started. Sometimes the voice directions did not match the screen images (images correct, voice not).
At just over a year old the freezing up became even more common, reset stopped working and it does not even turn on now.
Written on: 24/04/2009 by Lyn Powell (2 reviews written)
Only bought this Tom Tom Go 510 2 years ago. Software difficult to use. Lack of memory on the card supplied. Battery life poor. Now can't get it to switch on or re-boot. Total waste of £200. DO NOT BUY ONE OF THESE OR THE successor to it. YOU HAVE BEEN WARNED. (read more)
Written on: 10/04/2009 by russ99
Had my tomtom 510 for 3 years, i'v had some problems but where solved quickly, had a lot of sat nav's and travelled 1000's of mile as i am on the road all the time 5 day a week, as sat nav's go this is one of the best (read more)
Written on: 09/03/2009
Easy to use
Reasonably accurate maps TomTom make pretty good products [I've had 3 of their satnavs now] but if I ever hit a problem then the online support has been universely awfull for me. They seem to make you jump through hoops even for the smallest things.
A good product let down by their support! (read more)
Written on: 21/01/2009
I paid a lot of money for the Tom Tom Go 510. I liked it in the beginning. Then problems started. During the first few days of buying it the thing went dead completely and would not come on whatever you did. After navigating the stupid complicated website I found why it was going dead and sorted it out. In the car the in car charger kept getting loose and the charging was un-reliable. Well the other day the tom tom kept going to the volume-no matter where you touched on the screen.That did... (read more)
Written on: 01/12/2008 by leicester100 (2 reviews written)
I would not buy this make - you will regret it if something goes wrong with the device! Dealing with TomTom is a complete nightmare. My TomTom freezes on start up and now needs a new memory. Trying to deal with TomTom via there website "email" system just does not work. (read more)
Written on: 15/11/2008
Having recently had self inflicted problems with my Tomtom (my son plugged in the wrong charger and blew it up!) I returned my system to Tomtom free of charge after they first sent me all the packaging, to have it returned in under a week fully mended - again, no charge. I am extremely impressed with the service provided, it could not have been better.
I have always been satisfied with my Tomtom for ease of use and accuracy. It came into it's own during a holiday in France. Highly... (read more)
Written on: 29/10/2008 by topkartcomer
Everything seems to have gone wrong with my Tom Tom Go 510, mine is plugged in to mains on car and will shut down at random and tell you the battery is flat - so why is it not charging? It will take you through a city centre rather than down motorways, the blue tooth is the most frustrating thing I have seen - will ask every 3 secs to connect to my nokia - and you dont hear youself ringing out till somebody answers.
very dissapointed with what I thought was the best make and I paid the extra... (read more)
Written on: 27/09/2008
Will look around before I buy another TomTom. Sometimes takes you down wrong roads. Map out of date almost from the day I bought it. (25000m a year) When taken out of car and put away, the SD card kept coming out, and had to reset it regularly. It's at a point now where it has been reset so many times it has stopped working altogether. Will be considering other packages now. (read more)
Written on: 07/09/2008 by APrimeMinister (11 reviews written)
The mapping is a good as ever. Its very rare to come across any road junctions that aren't on the sat nav. The sucker that attaches to the windscreen simply pushes onto the screen. Old versions actually had a lever which would increase the suction - which made the sat nav much less likely to fall off. (read more)
Written on: 05/07/2008
I would not be buying another TomTom 510 as it is so unreliable and in the middle of a journey the signal can be lost suddenly. (read more)
Written on: 28/06/2008
I will definetly not be buying a Tom Tom Go 510 again because I don't feel I can trust the build quality. (read more)
Written on: 23/06/2008 by PC356
Currently in communication with Tom Tom about repairs to my TomTom 510 which seems to be a common fault ie will not switch on after being left on to charge and thats it! (read more)
Written on: 14/06/2008
I must have the only TomTom GO 510 that works fine and is easy to attach & detach from windscreen. And it never falls off! (read more)
Written on: 14/03/2008 by downderrypl11 (1 review written)
Have had mine for around 15 months and no problems - always gets me there and around traffic problems. I would certainly get another TomTom! (read more)
Written on: 18/01/2008 by cheesed off
Relatively new technology, fun to have and use but Tom Tom must make them more reliable, I think competition in the trade will make a huge difference. Get your act together Tom Tom! (read more)
Written on: 17/01/2008
The Tom Tom Go 510 seems to have given up the ghost after only 18 months
bad picture of location for reset button, no trouble shooting page in book. (read more)
Written on: 16/01/2008
If anyone knows the Lamberhurst by-pass they will know that it has been there for around two and a half years, well the Tom tom still tells you it's off road, if that's how up to date their download update maps are it's pretty poor! My unit also seems to have a mind of it's own and just cuts off and according to their support you have to reset it with a pin or ball point pen hidden inside the unit. Great if you happen to be in the middle of no where and you can't see without glasses (... (read more)
Written on: 05/01/2008 by Zannie (2 reviews written)
Originally I bought Tom Tom One from Currys - It was fine when it worked but within 3 weeks had failed 7 times and despite resetting the screen went totally blank. Curry were very good and gave a full refund. Thinking to upgrade I bought the 510. Design is appalling too heavy for the support - the thing just droops and no way of tightening it. In hot sun it actually falls off. I tried to use tom tom customer care website but did not get a satisfactory response. Next it kept losing battery -... (read more)
Written on: 02/01/2008
Overall good product to buy, helps out a lot as I have no idea where I am going most of the time. (read more)
Written on: 01/01/2008
I'm not a VERY early adopter but am still somewhat amazed and disappointed to realize that I can now buy one of these for 1/3 what I paid only 9 months ago. Still, that's the march of technology, not Tomtom's fault I suppose. Some of the newest features like speech recognition are cool but I would rather upgrade to more current maps, a bigger screen and thinner/lighter unit overall. Also, why not make it water resistant - Magellan has a cheaper unit that is waterproof so it's not a cost... (read more)
Written on: 28/12/2007
I bought my 910 tax free for over £400, I have used it in Europe, and the US, and except for getting confused with freeway frontage roads (run parallel to freeways in some States), it is flawless. My recommendation would be to buy the most advanced model you think you might want to use, it is expensive and difficult to upgrade lower models, and some features cannot be retrofitted onto the lower end.
PS. I have tried Sony and Garmin, and TomTom rocks! (read more)
Written on: 16/12/2007 by lollop (1 review written)
Very pleased with my TomTom. I've had mine for exactly a year now and it's always been extremely helpful in getting me where I want to go. Everyone always whinges on about getting sent down dirt tracks - I drive 35,000 miles a year and it's only sent me down one, which was very slightly unsuitable.
The map was up to date when I got it a year ago... in all my journeys, it's only missed off one roundabout (which was only built a few months ago) and tried to send me down a pedestrian route... (read more)
Written on: 10/12/2007
My Tom Tom Go 510 is awkward to attach/detach the screen, regularly fall's back off.
mine was replaced because it turned itself off quite often, but the new one does the same.
maps are out of date although mine is only a year old.
very bulky if you need to carry it about with you.
post code search is also not up to date.
touch screen is very sensitive you will need to use a tooth pick or something.
have been sent the wrong way into dead end,and instructed to cross non existent roundabouts. (read more)
Written on: 08/12/2007 by DICKIEHIND (1 review written)
My Tom Tom Go 510 is awkward to attach/detach to screen, once on regularly falls back off when driving.
maps out off date even though mine is only a year old.
post codes not up to date either.
regularly sent up dead end roads,and across non exsistant roundabouts.
bulky to carry about with you, if you don't want to leave it in your car.
turns itself off part way through a journey(mine was replaced,but the new one does the same). I'm getting a different make,would not give my old one to my... (read more)
Written on: 04/12/2007
The Tom Tom Go 510 is a useful tool when it works, but must be alert to inbuilt errors.
Web site and after sales support is very poor. (read more)
Written on: 12/11/2007 by nelson (2 reviews written)
Embarassed by shocking night on useless product and worse after sales response,,,promised much ..delivered nothing! (read more)
Written on: 08/11/2007 by priory1 (1 review written)
New to Sat Nav I thought it was Ok and indeed it does half a job OK. Don't even think of updating it or trying to contact customer support. They evidently couldn't care less about after sales service. (read more)
Written on: 18/09/2007 by rosalan (18 reviews written)
You can take my car but keep your hands off 'Jane'. She is my companion and we have long and dull conversations. I do not enjoy being told to "Turn around when possible" - I know what I am doing.
I rarely go out without Tom Tom. Time was that I enjoyed planning a route, I now trust 'Jane' to find the way for me, even though she once crashed leaving me not knowing where I was, having totally put my trust in the programme. (read more)
Written on: 09/09/2007 by dandalina (1 review written)
Abysmal after-sales service in my opinion from Tom Tom. Mine stopped charging and after contacting the helpline they promised to email me and send pre-paid packaging to return for repair. 3 weeks later I am still waiting after several visits to Makro where I purchased it an several abortive attempts by Makro on my behalf to contact the helpline, over a period of 48 hours. (read more)
Written on: 07/09/2007 by Peter P (1 review written)
Overall product good customer service and back up technical support slow and not very helpful if you have any problems. My opinion - don't buy anything other than the basic if you do don't expect any customer support. (read more)