From getting off the train to getting on the plane the whole experience was like being lost in a crowded maze. The oyster card readers are nowhere near the train platforms so it looks like you missed them as you enter the airport. Then you get to security but you can't get through without a boarding pass, which means you need to find departures, on a different floor, there are no signs. Finding the right check in desk means wandering around departures as again there are no signs. After that you get to face the sociopathic machinations of airport security. Then more mazes where you might find nandos or wagamama if you are really lucky. Good luck finding the toilet though, it's about a 1 mile walk. It's obvious that Gatwick airport was designed by a skilled architect, however it's also clear he hated people and wanted them to suffer. 0/10, I've seen better airports in the third world. This place should be razed to the ground and rebuilt and the architects and builders tried for crimes against humanity.

We use this airport a lot and I am disgusted at the lack of provision for people food allergies .My wife cannot tolerate gluten and it is near impossible to find anything in the food outlets and the understanding by the staff is nil poor show against airports abroad

Followed the Car Hire return signs to the North Terminal only to be told on the 2nd attempt that all returns are at the South.. Signs to the Hampton Hotel took you to dead ends, eventually found the way by leaving the terminal building and having to walk through the smoking area for the terminal really enjoyable experience. Return was just as bad, 40 minutes queuing in passport control as the e passport machines were not working and only 6 desks open! Non EU passport holders were getting through quicker. Quite frankly this airport has gone from bad to worse, luckily I can get fly to me destination from Heathrow so goodbye Gatwick.

Followed the Car Hire return signs to the North Terminal only to be told on the 2nd attempt that all returns are at the South.. Signs to the Hampton Hotel took you to dead ends, eventually found the way by leaving the terminal building and having to walk through the smoking area for the terminal really enjoyable experience. Return was just as bad, 40 minutes queuing in passport control as the e passport machines were not working and only 6 desks open! Non EU passport holders were getting through quicker. Quite frankly this airport has gone from bad to worse, luckily I can get fly to me destination from Heathrow so goodbye Gatwick.

I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided.

I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided.

I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided.

I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided.

I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided.

Security and passport control is nearly as bad as JFK airport! At least there the passengers with American passports go through quickly! No such luck for us British passport holders at Gatwick. What a joke this place is.

Just returned from Istanbul into Gatwick...the time to clear Passport Control was three quarters of an hour, basically because the epassport machines were not working and there were not enough staff so that only about half the kiosks were staffed. There were almost no staff to marshal the huge queue so most people had no idea where to go or what the problem was. This is not what you would expect from a supposedly world class airport, certainly Ataturk airport carried out the checks much more efficiently. Also what happened to the toilets in the carparks? Presumably closed to save manpower. I would never fly from Gatwick again unless there was absolutely no alternative.

We came from Schiphol to Londen Gatwick and than we went to Fuerteventura. The security over there is horrible. I bought at Schiphol a present for my friend and because we only had handluggage. I had to trow it away from the security. Because it did'nt fit in the 1 liter bag. the present was sailed as well. Only the bag from Schiphol i did'nt have it anymore. Also little babies wich are 3 or 4 month old and with a single mum had to lay down the ground. Because mum had to be checked. Why don't they make any facilties for babies. Thing you put on the ground,but not little babies. They call them all ready the witches from GatWick. For this reason i will never travel ever to England. The shops are fine and also facilities and also the pasport control is very kind to you

there should be a direct route through all the duty free for those who do not wish to shop or who wish to avoid the overpowering fumes of perfume. This is especially for people who like me are asthmatic and are adversely effected by this powerful concentration of fumes. Asthmatics will know how bad it can be in a car with a strongly scented air freshener hanging on the rear view mirror. Well, I find that the perfume section in the airport to be just as bad and yet the path through winds around, the long way. There should be an alternative route to the departure lounge sign posted and identified for those who want to avoid it

Service levels have dropped, avoid if possible parking area H (furthest away} specific complaints receive a standard reply and try to blame customer (incorrectly)

I have used a few airports in my time, but Gatwick has got to be the dirtiest, oldest and unloved place in the whole world. How embarassing for the UK !