Gatwick Airport Reviews
Latest Reviews
★★☆☆☆
“Long stay parking south terminal”
Written on: 20/09/2012
Service levels have dropped, avoid if possible parking area H (furthest away} specific complaints receive a standard reply and try to blame customer (incorrectly) (read more)
★☆☆☆☆
“What a shambolic airport”
Written on: 15/08/2012 by PatD
Came through Gatwick after a very relaxing holiday got in 20 mins early so thought great WRONG .I would like to know why it takes them 1hr 15 mins to get the cases onto the carosel ? I know it was busy but they shut 3 carosels down and then 2BA&1Thomsons came in after our flight surprise surprise guese which cases came through first BA&Thomson. I know esayjet are a low cost airline but I pay my money like any one else and I expect to be the same . I have used a lot of airports in the world... (read more)
★★☆☆☆
“Baby and a broken arm”
Written on: 06/06/2011 by Blanchard (1 review written)
Gatwick has recently opened a depature security desk just for people who require assistants i.e people with pushchairs etc. This is fantastic, they are all trained in how to get you and a pram through with no stress at all. This however changes coming into Gatwick, you are not given your pram until you have passed through passport control which takes on averge 1 hour. This average is based on me travelling thought the airport 5 times a year. I have waited upto 1 hour 45 mins. You are... (read more)
★☆☆☆☆
“I have used a few airports in my time, but Gatwick has...”
Written on: 30/03/2011
I have used a few airports in my time, but Gatwick has got to be the dirtiest, oldest and unloved place in the whole world. How embarassing for the UK ! (read more)
★☆☆☆☆
“The South Terminal is increasingly grim as BAA works...”
Written on: 27/02/2011 by DFman (10 reviews written)
The South Terminal is increasingly grim as BAA works hard to create the most awful passenger experience in the world. The available space for passengers goes down as the money grabbing experience increases. All natural light has now gone adding to the battery hen feeling, as has the viewing area, with space set aside for children a distant memory. Three hours of shopping hell for no obvious reason, other than BAA wanting to take your money. The Egyptian airport at the other end of our flight... (read more)
★☆☆☆☆
“i will never use gatwick airpark again /charlwood...”
Written on: 23/12/2010 by tweety5 (1 review written)
i will never use gatwick airpark again /charlwood avenue/ when i returned to the car park in nov 2010 i found the wing mirror hanging off my jaguar xj6, i went to find the manager who was waiting for my arrival, he was aware of the problem, took photos and wrote out a form on site, it is now the end of dec and i am still waiting! i have sent loads of e mails to them, nobody appears to man the phone lines, even my travel agent had difficulty contacting them, i keep getting fobbed off! the... (read more)
★★★★★
“Gatwick airport in itself was very pleasant, plenty of...”
Written on: 17/12/2010 by Leanne44 (41 reviews written)
Gatwick airport in itself was very pleasant, plenty of places to eat or just get a drink, lots of space and shops. It is a massive airport but was easy to find my way around as this year I went to Tunisia Africa, the overall flight was very nice, massive amounts of space on the comfortable plane, tvs, films, food, etc.
Checking in was a little bit out of control but if you get there really early and checked in fast like I did then it is not so bad, otherwise it will be chaos. The airport...
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★☆☆☆☆
“We booked meet and greet with BCP parking for our...”
Written on: 05/11/2010
We booked meet and greet with BCP parking for our holiday in October. On the way out, the service was excellent - the man met us on time and was very efficient. However, on our return, at 5.30 am with 2 babies and one 6 year old, in the cold, we had to wait at least 20 mins for our car to be brought round. We paid (not cheap) for a meet and greet service, not a wait and greet. If they can't get the car to you on time, then don't advertise the service. Very very poor. Will pay extra to... (read more)
★☆☆☆☆
“The only reason customer service receives 1 star is...”
Written on: 22/10/2010
The only reason customer service receives 1 star is because I can't register zero. What a dump, airport information desk that has no information, unless you may want to know the name of the disinterested lump that inhabits the desk area. Scruffy unhelpful staff, bad layout, seems like work in progress. It was embarrassing to be in the company of Canadians and Americans travelling to England for a holiday and arriving in the worst advert for a country anyone could imagine in a nightmare,... (read more)
★★★☆☆
“We flew with Virgin back in September and the flight...”
Written on: 14/10/2010 by Angels Sin (65 reviews written)
We flew with Virgin back in September and the flight was going from Gatwick. We live in London so it was pretty easy for us to get the tube to Victoria and then the Gatwick Express which took us to the South Terminal which was luckily where we needed to check in.
Check in was fast, although that was more due to Virgin, and we headed through to security. The queuing system here is a little bit cramped and not very well supervised, but the line moved fairly quickly and after about 20 or 30...
(read more)
See next 10 reviews
Showing 1 - 10 of 25 Reviews
★☆☆☆☆
“This airport is filthy, appallingly laid out, and...”
Written on: 03/10/2010
This airport is filthy, appallingly laid out, and nothing seems to work including the very few visible staff. It is aways a very long walk from the plane, and the travelators were U/S again. The outside is like a building site and the inside makes me itch, it is so dirty. The wait for luggage is ridiculous - almost an hour yesterday and no information available of course. The hotel bus stops are yet another very long walk in the rain, with luggage to carry. I dread to think what impression... (read more)
★☆☆☆☆
“By far the worst airport i have ever flyed into and...”
Written on: 09/09/2010
By far the worst airport i have ever flyed into and from i will never be going to gatwick agane. (read more)
★☆☆☆☆
“Worst airport I have ever been to. Each member of the...”
Written on: 18/08/2010
Worst airport I have ever been to. Each member of the staff directed me to an even more incorrect location. After establishing that the entire staff is incompetent, I tried using the hanging signs which literally led me up stairs, around the terminal, and back down to where I started. After the staff carelessly pointing me in the wrong direction literally 30 times I was sprinting with my back pack because I was going to be late due to the staff's combine IQ of 12. When I finally reached my... (read more)
★☆☆☆☆
“This is the saddest excuse for an airport! I NEVER...”
Written on: 04/06/2010
This is the saddest excuse for an airport! I NEVER want to see it again. After having the most horrible flight (12hrs on a crappy plane) we landed in Gatwick. We walked for what seemed an age (through a building site). After getting through security we waited 20mins to find out what carousel they were going to send our luggage to. We waited for another hour to get the luggage and one of the people in our party never got hers. The ground staff were very unhelpful and rude! I really... (read more)
★★☆☆☆
“Travelling from gatwick airport was fine, altho queues...”
Written on: 15/04/2010
Travelling from gatwick airport was fine, altho queues were long for security checks, and it was slow. Apart from that everything were fine.
But on the way back when we arrived to Gatwick Airport, there were long queues for passport control, and it was hot didnt have any fresh air.
Delays on baggage information and everyone were sitting around the area after passport control, it was so crowed. Then finally, we got the luggage carousel number, and we went there, waited for a long time, some...
(read more)
★☆☆☆☆
“By far the worst airport i have ever flyed into”
Written on: 11/01/2010
By far the worst airport i have ever flyed into (read more)
★☆☆☆☆
“Oh my dear, what a sorry excuse for an...”
Written on: 06/01/2010
Oh my dear, what a sorry excuse for an airport,terrible customer service......info desk closed at 7.00pm....what a joke.
Toilets absolutely filthy; quite unbelievible for thr UK.
Coins in trolleys?......mad rush of staff to collect trolley when i didn't have time to return my trolley to a collection point....presumably for the pound,.....are people really that badly paid?
And finally smoking areas by all the access doors.......how incredibly stupid....T. Jones.
(read more)
★★★★★
“Gatwick is in fact my second favourite airport (after...”
Written on: 25/10/2008 by Devildog
Gatwick is in fact my second favourite airport (after Stansted) because of very helpful staff and a brilliant range of shops and eating facilities. The airport is very clean and the transport links are very good! (read more)
★★★★☆
“I really Liked Gatwick airport. The shops and eating...”
Written on: 11/07/2008 by Robot Man
I really Liked Gatwick airport. The shops and eating facilities are 10/10. The Transport links are really good but are only 8/10 because they're so busy! (read more)
★★★★★
“Gatwick is a very good airport with lots of scheduled...”
Written on: 01/06/2008 by sammy wammy
Gatwick is a very good airport with lots of scheduled and charter flights. More than enough food stores and shops is very clean all around and in the toilets. (read more)
See next 10 reviews
Showing 11 - 20 of 25 Reviews
☆☆☆☆☆
“It all started when the plane landed, all the...”
Written on: 13/05/2008 by karenwarren (1 review written)
It all started when the plane landed, all the passengers had departed and I was just waiting to be taken off with the assistance promised only to be told that the vehicle needed to get me off would be an hours wait !!!!
I was then told that they have sent a vehicle to drive me to the main building, so I had to get down the steps, I have travelled through Gatwick so many times and I have never not been linked direct to the building by a satellite, anyway, I got down the steps eventually, and...
(read more)
★★☆☆☆
“I'd like to say that Gatwick is a good alternative to...”
Written on: 29/04/2007 by meangreenbean (1 review written)
I'd like to say that Gatwick is a good alternative to Heathrow but due to security issues, it was simply frustrating. (read more)
★★★☆☆
“Gatwick is the best connected of the London airports...”
Written on: 10/06/2006 by Dark Willow (13 reviews written)
Gatwick is the best connected of the London airports by far. If you live in the South East or South Central regions then this is probably the easiest airport for you to get to thanks to it having a mainline station right within the South Terminal.
ORIENTATION:
The airport is split into two terminals, North and South. South Terminal is the larger one, and holds the train station and majority of the shops, including Gatwick Village shopping arcade with practical shops such as Boots (UK...
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★☆☆☆☆
“Once upon a time, Gatwick Airport was modern. Now it...”
Written on: 24/04/2006 by denglish
Once upon a time, Gatwick Airport was modern. Now it is looking very tired and dated. Most European capitals have modern airports, but at this airport there are only the shops and bland sandwich bars that are up-to-date. The arrivals/baggage collection area is antiquated and due for a makeover. The car parking is very expensive, and you should always factor this in to any air fare, as it may cost more than the flight! (read more)
★★☆☆☆
“As a departure airport, I have no complaints with...”
Written on: 11/08/2004 by fayeh (6 reviews written)
As a departure airport, I have no complaints with London Gatwick; check in the simplest of any airport I've ever flown from. Easy to navigate, helpful staff etc. There is also a fantastic range of activates in the departure lounge, in both terminals.
As an arrivals airport, I feel less happy. No trolleys until you get into baggage claim; some 15 min walk from the gate sometimes, so bear this in mind if you have heavy hand luggage. Arrivals is also a 10 min walk from the car parks, so be...
(read more)
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Guest's Response to Blanchard's Review
Written on: 28/02/2012
hear hear! This was exactly our complaint, twice last year. No one will accept responsibility when my husband complained. My 3 year old was crying for her buggy as she was so tired, i cant understand why they cant just put the buggys out first. its not like we are asking for our luggage to come out first too just a bit of help - its hard work with a young family and not much to ask!