Alitalia Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Denial of Boarding Claim”

Written on: 12/08/2014 by Gramster999 (1 review written)

There are many online reviews about the appalling service provided by Alitalia both in-flight and on the ground. I also experienced poor in-flight service but this was not the worst part of my experience. On September 21, 2013 I was returning from Rome to Toronto on an Alitalia flight with 3 friends. Despite arriving at check in a full two hours before our flight, we were told that there were no seats for us and we had to take a connecting flight some hours later. Under European Community… Read Full Review

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★☆☆☆☆

“Alitalia WORST experience!”

Written on: 05/08/2014

Each airplane on my connection with them was late 1 hour (you can expect that with them) .. even so with the extra time (4 hour layover) they DID manage to lose one of my two bags with I payed extra for .. unlike other airlines who have lost my luggage I was waiting around the airport for 3-4 hours just to get told they don't even have an idea about where my bag is and gave me a website and a phone number (nonfunctional) to call to check the status .. it's been over 24 hours since and NOTHING… Read Full Review

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★☆☆☆☆

“Washrooms were the worst part”

Written on: 06/01/2014

Picture it. Alitalia Rome to Toronto...a 10 hour flight. No spare seats on an ancient Airbus 320. The plane was so old the seats were stained and lumpy, the trays were broken, the few "dropdown" TV screens were broken (the screen near us was basically all red.) Now add in.. The attendants were the rudest we've met and they seemed to be counting the days until they could retire. In addition to hating customers, they REALLY hated maintaining the washrooms. The toilet paper kept running out… Read Full Review

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★★☆☆☆

“Lost baggage!”

Written on: 09/10/2013 by madpassenger (1 review written)

The disinterest and carelessness of their staff is simply unbelievable. The counter girl at the Catania airport(Sept. 25) simply slapped on the tag numbers as they occurred unto the luggage of our group of four -with the result that real owners of the bag were all mixed up! Since all the four cases had a different final destination in other countries!After many days three cases were delivered after a nightmare. But mine will be forever lost! Ther published telephone numbers in Italy do not… Read Full Review

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★☆☆☆☆

“Very bad and unreasonable customer treatment”

Written on: 07/10/2013 by solesun82 (1 review written)

We booked an Alitalia flight last week to fly on 11 OCT from Rome to Barcelona. Unfortunately, we had followed a link from Google which had taken us to the Alitalia page with a filter set for buying "Youth" tickets. We are not Youth (i.e. under 26 years of age). When we discovered our mistake, we called Alitalia who first told us nothing could be done. When we called back (the line got disconnected) they said that they would refund us, but not before they took out all the related fees. Our… Read Full Review

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★☆☆☆☆

“This may be the worst airline I've ever flown on. My...”

Written on: 07/10/2013

This may be the worst airline I've ever flown on. My husband, handicapped daughter and myself were on a flight from Rome to Los Angeles. Approximately 4 hours in to the flight I asked the stewardess for something soft ( such as yogurt or ice cream) because I needed to put my daughter's medication ( which are sprinkle capsules for seizures) in a creamy substance. She informed me they had no yogurt or ice cream or anything else for that matter which was soft. She then returned with a small yogurt… Read Full Review

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★☆☆☆☆

“NEVER flying with Alitalia again....not even for free! ”

Written on: 02/10/2013

I thought it was a joke, but unfortunately, NOT!!!! I traveled for 13 hours (Rome to Los Angeles) with a metal box between my legs, no space for the legs at all......every chair in the window + some in the middle rows!!! Unbelievable.......I won't fly with Alitalia again, not even for free, no joke!!! Their airplane's designer must have purchase their degree in no-leg’s land!! Plus, bathrooms were nasty and the entertainment center didn’t work for the first 6 hrs of the flight! Too bad… Read Full Review

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★☆☆☆☆

“Exchanging Ticket”

Written on: 23/08/2013

I got a ticket round trip 3 months ago for yesterday. the flight back was for yesterday. Because of some issue I decided to change the ticket to 2 days or 3 days later. They have a policy that if there is available seat you can change your flight. I checked online and there were 5 seats for 2 days later and 3 seats available for 3 days later than her flight. I contacted them to change her flight but they told her there is no seat available to Miami for those days however I could see there is… Read Full Review

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★☆☆☆☆

“Worst airline”

Written on: 21/08/2013

Alitalia is the worst airline in Europe. I try to avoid to fly with alitalia but sometimes I have to fly with them. The planes are old, the service is bad, they canceled my check-in at the airport! They were not able to give me the correct boarding pass at he check in desk!… Read Full Review

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★☆☆☆☆

“Worst airline, worst customer service, lying agents”

Written on: 14/08/2013 by mmat (1 review written)

This is by FAR, the worst airline with the worst customer service in the world. I'm a frequent traveller in Europe, Middle East and Africa and tried numerous airlines in US and Asia as well. Alitalia should be allowed to go bankrupt and have it taken over by someone who knows how to treat their customers. they simply do not give a damn about their customers. Alitalia should not be left to operate, especially as part of Skyteam of which, i'm a silver member. Many users have already… Read Full Review

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★☆☆☆☆

“WE PURCHASED SKY PRIORITY and THEN THEY GAVE AWAY OUR...”

Written on: 16/07/2013

JULY 8, 2013 We arrived to the airport in Rome close to 3 hours before the flight was scheduled to depart. The line/cue for Sky Priority at Alitalia was long and was not moving and passengers (in that line) could not understand why “this” line was so long and the economy line was shorter and moving. Looking at the staff there to help Sky Priority may have been one of the reasons. The staffing started with 3 persons, then declined to 2..then at times, only one person was helping this line… Read Full Review

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★☆☆☆☆

“More uncomfortable than a gall bladder op, but less pricey”

Written on: 09/07/2013

Forget calling for a flight attendant on this flight - except for ( on a dinner flight) a once-through to grouchily throw a sandwich into your lap, they're not going to come out. Their lines are always the slowest, their mistakes the most frequent, and their staff the most unapologetically rude. On the upside, my flight was kind of cheap. Only fly with these guys if you don't feel quite loathsome enough. One glare from an Alitalia employee will send your self-esteem to new depths! Pro: Ego… Read Full Review

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★☆☆☆☆

“All around terrible!”

Written on: 26/06/2013

I was on an Alitalia flight from Rome to JFK. The flight was an all around mess. When we first got on the plane it was so incredibly hot and there were no controls to change the temperature. The seats are so small and so upright, and in front of my seat (as well as many others) there was a metal box (not sure what it was used For) that prevented me from stretching my legs at all. It took forever to take off, and people were just standing around walking around the cabin for about a half hour… Read Full Review

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★☆☆☆☆

“WHY DOES THE WEB CHECK IN FAIL TO WORK?”

Written on: 14/06/2013

It is really irritating to find that the web check-in does not work. Worse still to keep getting a message reminding you that you cannot check in until the day before your flight. It is the day before my flight! I have been trying to check in all day and can't… Read Full Review

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★★★★★

“Great romanian ALITALIA team!”

Written on: 12/06/2013

Just want to thank again and again the whole romanian team, who work for ALITALIA in Bucharest Otopeni Airport. Even our situation ( me and 10 my minor students) seemed to be impossible and we had to cancel our flight, this team got the great solution for us and allowed us not to break our holidays trip to London, but also gave us a perfect option and helped as much as they could. Thanks so much from me and all my students for your help, professional skills and personal very positive… Read Full Review

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★☆☆☆☆

“What a lethargic airline”

Written on: 30/05/2013

Did a return trip London Heathrow - Rome with Alitalia. On arriving at check-in at 4.45 am at Heathrow for a 6.45 am flight found a very long queue waiting to be checked-in due to there being only one check-in point open. Sometime later when the queue was getting shorter a second check-in point was opened and then a third and finally, when there was no queue, a fourth check-in opened. When the check-in staff eventually arrived they all looked as though they had all overslept. At the Departure… Read Full Review

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★☆☆☆☆

“Calls to Within-Italy customer service = 101 Euro bill”

Written on: 28/05/2013

With Alitalia's website non-functioning, it took four calls from our Rome hotel - 50 min total length - to check in for our next day's flight. The following morning our hotel owner said we were billed 101 Euros for the calls to Alitalia's "in Italy" 89 20 10 passenger support number. No where on its English language website do they reveal this is a per-connection and per-minute chargeable- to-your-phone call. Between changing our departure times, switching our seats, non-functioning… Read Full Review

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★☆☆☆☆

“No service from Customer Service”

Written on: 18/05/2013

My seat that was confirmed a month earlier disappeared on the day of the flight and when I tried to select another seat, it was never saved. The web check in wasn't working so I'll just have to show up at the airport and wait in line to check in before my wheel chair assist will be processed. Customer service has only three responses to whatever problem you present: I don't know, I can't do that, and I'm sorry. What ever happened to "I don't know but I'll try to find out. When I mentioned… Read Full Review

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★☆☆☆☆

“Can't believe they are in business!”

Written on: 16/05/2013 by alitaliastinks (1 review written)

Never have encountered so many rude staff as on flights from Toronto to Rome, Athens to Rome, and Rome back to Toronto. Their airport staff at their Alitia Lounge in Rome were even worse! If you require assistance due to medical injuries do youself a favour and DON"T USE THIS COMPANY. Instead of being accomodating like other airlines,they will make you feel like you are a burden. Told by their employee that they would adjust seating and charges only to return home to find that they in fact… Read Full Review

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★☆☆☆☆

“Worst airline I've dealt with in 30 years”

Written on: 28/03/2013 by felix123 (1 review written)

Every phone call to their Albanian "call center" results in a different price, and different information. I was given incorrect and conflicting information more than 8x!! I also tried the Sales center in NYC, but they only refer you back to the folks in Albania, who could care less about customer satisfaction. If there is any other airline you can take, fly them instead. The airline should be ashamed of itself. Italy is a lovely country to visit, but not worth the hassle of going there when… Read Full Review

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