Alitalia Reviews

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Alitalia
1.3 stars
Average rating for this product is: 1.3 out of 5

From 7 ratings and 102 reviews

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Average Ratings for Alitalia

  • Flight on time?2.1 stars
  • Customer service1.2 stars
  • Comfort on flight1.7 stars
  • Quality of food1.4 stars
  • Value for Money1.6 stars
  • Reviewer Ratings1.2 stars
  • Overall Rating1.3 stars

102 Reviews For Alitalia

  • Guest 19th Nov 2009

    Reviewer rating: 1 stars


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    I suggest everyone stay away from American Express. My ticket was purchased in USA and sent to me with a link from Amex that didn't work. When I finally got the ticket in a pdf file and opened it, I saw that it was on Alitalia. After reading comments and articles like the Worst Airline in the World, I do not want to fly this airline.

    The ticket was over $1,000 and Amex refused to refund or even change it to another carrier. They claim this is the airlines requirement. However, it is irrelevant to me, since I live in Israel and don't get to see my family very often. This ticket was planned so that I could spend time with my nephew, during his xmas break.

    I am so upset, since now I will not be able to see my family over the holidays and lost $1000 to the worst airline in the world.

    Amex, I thought was a reputable company, but now do not think so, at all.
    Shame on them for selling tickets to this airline.

    I don't want to have my luggage lost/stolen and I really don't want to go on a flight with these nightmare stories.

    Down with Alitalia and American Express...they do not care about their customers at all!!

  • Guest 7th Nov 2009

    Reviewer rating: 1 stars


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    Long story short: I took Atalia to and from Miami to Brussels. Every plane along the journey was very late. Lazy and rude employees. If Alitalia employees moved any slower, they'd be dead. No mystery as to why every flight is SOOOOOO late. Planes are old, cramped, and smelly. Avoid if you can, and especially if you HAVE to be somewhere on time (wedding, funeral, graduation).

  • Guest 20th Oct 2009

    Reviewer rating: 4 stars


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    Recently went from Miami to Rome and then Rome to Boston. We were pleasantly surprised having read all of the negative reviews. The outbound flight was 45 minutes late..not too bad considering we encountered people from a Delta flight that was 6 hours late. The service was attentive and they did not "disappear" after serving "dinner". Our bags traveled without incident there and back. The return flight was comparable. On our return flight, it did take an entire 2 hrs from the time we got in line ...

  • Guest 15th Oct 2009

    Reviewer rating: 4 stars


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    The departing flight out of JFK was on time, and check in was easy and smooth. The plane was a little tired, but all seats had personal flat screens and we were able to watch movies or listen to music. The fellow next to me did not have a working screen. For the return trip, the flight was changed from a 2p departure to 5:30p departure. My mistake for not checking my e-mail before departing for the airport. They gave us lunch at the airport to compensate us, and were apologetic. The flight ...

  • Menauhant 13th Oct 2009

    Reviewer rating: 2 stars


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    The boarding procedure in Rome took an hour. About 1200+ people crowded into awaiting area that was hot (no AC). When our flight was called the mass of people for the flight moved to the entrance gateway. Forget about boarding by seat or cabin section or any way that would make sense. Although there were 4 boarding agents they were only using one or two depending on how they felt.

    Be prepared to provide them with your Frequent Flyer # for each flight segment. They code share with Delta. ...

  • Guest 12th Oct 2009

    Reviewer rating: 1 stars


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    we had a connecting flight to catch , Alitalia was over an hour late leaving,and we had to run to catch our connection in Amsterdam.
    We had requested that we could disembark first as our flight was boarding
    10 minutes before we would land per the 2 hour 15 minute flight time announced by the Captain. We were told this was no feasible. Instead there
    was an annoucement that all those who had a connecting flight should leave first. At that point everyone got out of their seats. Either Alitalia's in ...

  • Guest 21st Sep 2009

    Reviewer rating: 1 stars


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    Alitalia is the worst experience in flying in my entire life.
    1) Flight took off 1 hour late and they didn't have a jetway so we had to stand on a bus for 25 minutes waiting for the plane to get ready. They did open the doors of the bus though, which was nice.
    2) Very old plane, seat cushion was worn through, had a very long flight sitting on the plastic tray which was now the seat
    3) Pocket in front of chair was torn off so no where to store magazine
    4) Communal televisions, no television ...

  • Guest 11th Sep 2009

    Reviewer rating: 3 stars


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    We flew from JFK to Milan and then another airport in Milan to Rome on our first Alitalia flight. We were in a 767 that was older, gross food and TIGHT. I am a small person and I felt so sorry for my tall husband. The attends were helpful and they did not lose our baggage like everyone says. I wouldnt say it was the worst experence I have ever had, it as actually a smooth flight, great landing. Then on our flight from Rome to JFK we picked seats when we purchased and they gave us lesser seats wh ...

  • karim massood 25th Aug 2009

    Reviewer rating: 1 stars


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    I traveled with Alitalia for the first and the last time ever, my luggage were delayed for 24 hours,
    they are worst I have ever seen, and Hardly on time.

  • Guest 24th Aug 2009

    Reviewer rating: 1 stars


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    On the Alitalia flight between Miami to Rome: My seat was broken, my TV didn't work, the bassinet that we got for our baby was extremely dirty, we had to open 3 sealed blankets until we have found a clean one, all pillows were dirty. This low quality airline has just decided that if you fly with kids and have a stroller. you don't need the stroller in Rome and they deliver it directly to your destination.

    Outside of that, when we got to Rome airport, we got to a terminal without jetways. We had ...

  • ksheldr2 13th Aug 2009

    Reviewer rating: 1 stars


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    I've done a lot of flying over the past few years and Alitalia has to be one of the worse airlines I have ever flown with. I flown from Budapest, Hungary to London, stopping in transit in Rome, Italy. First my flight was delayed 3 hours departing Budapest, arriving in Rome with 15 mins to make the connecting flight. Luckly I made the flight (even thou I had to run from one end of the airport to the other), however my luggage didnt make the flight. At London airport I was told that I would be con ...

  • murrayj00 Rank: Lance Corporal 4th Aug 2009

    Reviewer rating: 1 stars


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    If you've never flown Alitalia, or any domestic european airline, then this low level of service is probably going to be shocking. Even by bad standards, Alitalia manages to lower the bar. Problems:
    - Every Alitalia employees I came across was rude and unhelpful (ticket agent, business club receptionist, flight attendants, etc)
    - Flight attendants disappear after they do the minimum service (and I was in their business class)
    - Flights are late and boarding is unorganized
    - Good luck even gett ...

  • Guest 4th Aug 2009

    Reviewer rating: 1 stars


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    Alitalia lost our baggage, the agent who was supposed to register our baggage yelled at everyone and told them to go home or sleep on the airport if they can't wait to get placed in a hotel after most people missed their connecting flights because the flight was delayed two hours in which we sat in the plane. Then the televisions did not work or the reading lights for that matter. The crew did not serve or help us. The crew kept giving us salty crackers. The food was horrendous. The seats were ...

  • Guest 1st Aug 2009

    Reviewer rating: 1 stars


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    Alitalia is the worst airline I have ever flown. We flew from Boston to Rome (non stop flight)and back. What screw up didn't happen should be the question. They: lost our luggage, gave us a phone numbers & website that were useless, and gave the seats I booked months in advanced to someone else (several people experienced this on the flight) and stuck us in the last row next to the bathrooms. I had to track down my luggage myself as they literally couldn't tell me where it was (what is the point ...

  • Guest 29th Jul 2009

    Reviewer rating: 4 stars


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    i was part of tour and i felt service was well. we were running behind scheudule bec of a storm at our orignal location and although we were 2 hours late our connecting flight waited for us and all our luggages made it safely considering we were only at the connecting airport in rome for less than an hour . very impressed with service and would definitely fly with alitalia again.

  • Guest 16th Jul 2009

    Reviewer rating: 1 stars


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    alitalia is the worst airline ever, every flight not ontime, lost luggage on trip to and from greece..cannot locate luggage, worst service ever experienced, crap food

  • Guest 5th Jul 2009

    Reviewer rating: 0 stars


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    I hated Alitalia. Me and my family travelled to India via Milan. The flight arrived to Boston late. And everybody had to wait at least 1hr just to board. There was a line and nobody boarded. I mean come on..... the flight was right there. The food made me want to throw up.

  • Guest 9th Jun 2009

    Reviewer rating: 0 stars


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    my first time flying with alitalia. their planes are very old, the chairs are not confortable at all. their chaires are too close to each others, no place to put your feet. very bas service, and its a preaseeting flights, first come first seated. i would not recomand alitalia to people that they are flying with kids and over seas.

  • Guest 30th Apr 2009

    Reviewer rating: 1 stars


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    Alitalia did not cater to their customers at all. Dirty, food was awful. What can I say . two thumbs down. the staff was not friendly. Plane was not clean. Many tv's were not working. I would not feed the food to my dog. What up with that.

  • Guest 8th Apr 2009

    Reviewer rating: 0 stars


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    Horrible service from Alitalia. Rude flight attendants. I asked for an extra blanket because it was absolutely freezing on the plane, and the flight attendant gave me this look and very rudely said "You should have brought another jacket. I'm not giving you another blanket." Who did he think he was talking to a customer that way.On my way back from Athens I got in an argument with the Alitalia personnel at the check in counter who refused to check my luggage because he deemed it to heavy for an ...

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