Alitalia Reviews
Latest Reviews
★☆☆☆☆
“No service from Customer Service”
Written on: 18/05/2013
My seat that was confirmed a month earlier disappeared on the day of the flight and when I tried to select another seat, it was never saved. The web check in wasn't working so I'll just have to show up at the airport and wait in line to check in before my wheel chair assist will be processed. Customer service has only three responses to whatever problem you present: I don't know, I can't do that, and I'm sorry. What ever happened to "I don't know but I'll try to find out. When I... (read more)
★☆☆☆☆
“Can't believe they are in business!”
Written on: 16/05/2013 by alitaliastinks (1 review written)
Never have encountered so many rude staff as on flights from Toronto to Rome, Athens to Rome, and Rome back to Toronto. Their airport staff at their Alitia Lounge in Rome were even worse! If you require assistance due to medical injuries do youself a favour and DON"T USE THIS COMPANY. Instead of being accomodating like other airlines,they will make you feel like you are a burden. Told by their employee that they would adjust seating and charges only to return home to find that they in fact... (read more)
★☆☆☆☆
“Worst airline I've dealt with in 30 years”
Written on: 28/03/2013 by felix123
Every phone call to their Albanian "call center" results in a different price, and different information. I was given incorrect and conflicting information more than 8x!! I also tried the Sales center in NYC, but they only refer you back to the folks in Albania, who could care less about customer satisfaction. If there is any other airline you can take, fly them instead. The airline should be ashamed of itself. Italy is a lovely country to visit, but not worth the hassle of going there... (read more)
★☆☆☆☆
“horrible customer service”
Written on: 22/03/2013
I had a terrible experience booking a flight with customer service. They are located in Albania (yes, Albania) and have no idea how to speak to people. It would take too long to explain the fiasco, suffice to say they charged my credit card 3 times for one flight. I would have blown them and Italy off if not for the fact I would have disappointed my daughter. However, the worst was my attempt to complain about Alitalia. I sent no less than 4 e-mails to online customer service with my... (read more)
★☆☆☆☆
“Zelfs reageren kunnen ze niet”
Written on: 20/03/2013
Op weg naar een cruise vanuit is de koffer kwijtgeraakt. Alitalia beloofde dat in de volgende haven de koffer kaar zou staan. Dat was een en al leugens. De koffer is al die tijd niet verplaatst. Omdat Alitalia steeds beloofde dat de koffer klaar zou staan, werd er geen andere kleding gekocht.Een klacht indienen is hetzelfde als tegen een muur praten. Ze reageren niet op de vele mails en brieven. Die onbeschoftheid is een nog grotere irritatie dan de zoekgeraakte koffer. Er is sprake van een... (read more)
★☆☆☆☆
“Nightmare experience”
Written on: 19/03/2013 by nkomp18 (3 reviews written)
I did two long haul flights from Rome to New York and back and then from Rome to Abu Dhabi return. On the first one I almost missed the flight because the website didn't let me print my boarding card even though I checked in online and later at the airport their machines gave me and error too. So I had to queue to the check in counter for 30 minutes and when I got to the front they told me they were unable to print my card either because I was already checked in online. I found that... (read more)
★☆☆☆☆
“vergognaaaaa una compagnia veramente terribileeeeee...”
Written on: 13/03/2013
una febbre improvvisa vuoi cambiare un volo anche soltanto 24 oreeee?????? meglio fare un altro bigliettoooooo cifre di cambio astronomiche assurdoooooo !!!!!! call center incompetente nessuno dice la stessa cosa mi vergogno di avere fatto volare la mia ragazza Americana con questa vergognosa compagniaaaa ho fatto una figuraccia !!! e sono stati capaci di perdergli anche il bagaglio ladri incompetenti !!!! mai piu se fallisce non posso fare altro ke essere contento...e veramente terribile... (read more)
★☆☆☆☆
“Worst. Airline. Ever.”
Written on: 08/03/2013
Pros - The plane didn't crash Cons - Everything else We flew from Chicago to Rome, seats were amazingly uncomfortable, the headphone jacks were broken on both flights, the food was terrible (you'd think they could make good lasagna in Rome), the stewards were rude, the bathrooms were dirty (think bad gas station bathroom), they actually ran out of toilet paper, wine, most pop on the flight back from Rome. Check in at the Rome airport was the most disorganized mess I have ever seen. I fly... (read more)
★☆☆☆☆
“Your luggage gets usually lost or delayed. NO...”
Written on: 03/03/2013
I took an Alitalia flight from Milan to Brindisi on December 22th, 2012 to spend Christmas with my husband's family. My luggage arrive on Christmas day. Alitalia was never clear on when my luggage would arrive so I had to go everyday at the airport and I had to buy basic stuff. When I asked for a reimbursement they offered to pay an amount that would not cover half of the really basic things a human being needs. They treat customers really bad. It's not the first time luggage gets lost or... (read more)
★☆☆☆☆
“Never again!!!”
Written on: 21/02/2013 by JoeRago
From the looks of the other reviews Alitalia will be bankrupt before this is written. $ of us sat in business class, 4 of us were ignored and denied the use of the front washrooms even though there was not a single soul sitting in first class. Was never offered anything we didn't have to ask for form the attendants who were busy in coach the entire time. Save your money and book a better airline with pleasant stewards. Ours was a very well dressed married couple who seem to know how to... (read more)
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Showing 1 - 10 of 205 Reviews
★★☆☆☆
“Impossible to contact the customer center!”
Written on: 20/02/2013
If you want to contact the customer service you have to call a very expensive phone number, this is very annoying!!! For the rest, it is ok. It is not the best neither the worst air company in the world. (read more)
★☆☆☆☆
“Lost our bags”
Written on: 16/02/2013
We flew from Phl to JFK through delta, n JFK to Rome through airitalia, our first flight got delayed we barely made to our flight to Rome, but our bags never made it. We thought we will get them next day but thy never did... When we called they said they are still in new York!!! I don't understand why??? Why didn't made it on the next flight n even now they said they might make it on 3rd day!!! It's been raining n cold n we dot have clothes to wear!!! I m so mad right now they are ruining... (read more)
★☆☆☆☆
“They destroyed my baby stroller and refuse to...”
Written on: 15/02/2013 by MimiTz (1 review written)
During an Alitalia flight Palermo-Rome-Athens on 28 August 2012, they destroyed my baby stroller. Although I have followed the whole 'damaged luggage' procedure to the letter (declared it at the airport upon arrival, sent the docs and proofs by mail within 7 days confirmation by Chicco that the damage is complete and i-repairable)and even though I have been calling repeatedly at their offices in Athens and Rome, the company does not even answer my emails nor do they bother speaking to me!... (read more)
★☆☆☆☆
“Shockingly bad customer services!!!”
Written on: 05/02/2013
I am an Italian national and in the past have had to fly Alitalia because it was the only alirline in the country offering carrier services. Now that I have more options (Lufthansa in some cases, even Easyjet and Ryanair) I try to fly Alitalia only if I HAVE TO!!. I have flown many airlines all around the world and I can say that Alitalia is one of the worst airlines out there. Customer services are just useless and rude, hostesses are plainly rude and careless, the planes themselves are old... (read more)
★☆☆☆☆
“stuffed in like sardines, rude disinterested staff”
Written on: 24/01/2013 by michaelandfran
flew from JFK to Fco on 1/9/13. At airport agent refused to honor seats we had confirmed. Plane was very hot with no ability to adjust temperature. We told flight attendents who nodded and did nothing. Seats are so tight you cant open food tray, incredibly narrow. You can't walk down the isle without bumping into passengers. Staff was disinterested and looked like they wanted to be anyplace else. We have flown on 10 national airlines and on over 50 domestic USA flights. This was by FAR the... (read more)
★☆☆☆☆
“WORST CUSTOMER SERVICE, WITH INTERNAL FLIGHTS”
Written on: 30/12/2012
I WAS ON MY WAY TO BRINDISI, FROM ROME. FIRST I WAS MADE TO PAY FOR A CARRY ON WHILE OTHERS WERE LET GO. NOT WITH ONE ITEM BUT SEVERAL. THIS IS THE BEGINNING, WHEN I WAS TO PAY THEY TOLD ME, THAT THEY WERE GOING TO KEEP MY BAGS, WHILE I RUSHED OFF TO PAY. WHEN I RETURNED MY BAGS WERE NOT UPDER THEIR SUPERVISION, BUT I FOUNDTHEM IN THE MIDDLE OF THE ISLE, FOR ANYONE TO TAMPER WITH, BUT DID ANYONE CARE.......NOT IN THE LEAST. NOW, I ARRIVED IN BRINDISI, BUT MY LARGE BAG OR SUITCASE WAS NOT... (read more)
★★★★★
“We flew into Miami to connect with an Alitalia flight...”
Written on: 24/12/2012 by oshkoshole
We flew into Miami to connect with an Alitalia flight to Rome the Monday after Thanksgiving. Even though we had over 90 minutes to transfer, the lines were horrible. We got to the Alitalia ticket counter with about an hour to spare. The staff was great! They personaly escorted us through the priority Security line and on to the flight, which was being boarded. We would not have made it without their help. (read more)
★☆☆☆☆
“The worst custumer service in the galaxy”
Written on: 30/11/2012
We have tried to book a reward a/r flight from FCO TO JFK, but it seems that there are huge discrepancies between the flights available on the online Millemiglia interface and the ones the customer service has been able to offer us. When I asked if I could speak with a supervisor regarding this issue, I was told - in broken English - "there is no need to speak with supervisor. The answer will be the same, we believe in our system, not in what you say you see on website." (read more)
★☆☆☆☆
“The worst airlines ever! HORRIBLE customer service!”
Written on: 11/11/2012
I never take the time to write a review but this time I had to! I have never had a good experience with this airlines. The staff is rude in Italy and in the states! I need wheel chair assistance and literally was only pushed in a chair...I was told it was my job to handle my carry on and purse. No one helped me put it in the over head compartment or to get to me seat! I called 10 times to see if my flight had been cancelled because of Hurricane Sandy. I was never contacted by the airlines... (read more)
★★★★★
“My experience”
Written on: 09/10/2012 by flaviotracing (1 review written)
A very good experience, calm flight, amazing food quality. (read more)
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Showing 11 - 20 of 205 Reviews
★☆☆☆☆
“Threatening clients as a procedure”
Written on: 09/10/2012
Boarding officers create total chaos and give no explanation when they start boarding people in an order that makes sense, but it's not announced and creates major frustration. Even more, when asked for explanations, an officer became rude and even threatened to call authorities while knowing he had no reason of doing so. Also attempted to threaten he'd follow up on me by telling his colleague he wanted to see my boarding pass after I step in the plane. I'm still shaken and am thinking if to... (read more)
Theyorkiedad's Comment
Written on: 23/10/2012
Are you sure it was Alitalia and not Avianca? Have often had similar experiences with Avianca in both MIA and BOG. And talk about rude and incomppetent, Avianca fits the piicture perfectly.
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★☆☆☆☆
“nightmare, negligance, incopetent ”
Written on: 22/09/2012 by Magdalena26 (1 review written)
On the 1 Sep 2012 I was flying to Neaples through Amsterdam and Milan Linate. My luggage was not loaded on a plane to Milan linate from Amsterdam the 1st of Sep. It was loaded the 2nd and arrived to Milan Linate.When I landed in Naples I relaized that I and loads of other pasangers lost their luggage. I waited 4 hours in the airport to fill in aR.I.P. which takes only 5 min.There were 7 passangers in front of me. The staff of found and lost office was TERRIBLE, slow, rude, not helpfull,... (read more)
★★★★★
“Found it very good”
Written on: 16/09/2012 by gardenofengland (1 review written)
After reading the terrible reviews and because we were connecting at Milan decided to only take cabin baggage. But we had a really good flight. Flew from London City to Milan - helpful staff, good leg room the best in all the cheaper airlines. Ok no food but a drink and a packet of crispy things (free) but still more than Ryan Air and Easy Jet and 2 hours is not that long. We changed in Milan for a flight to Bari, bigger plane but still excellent leg room. All repeated on our return can not... (read more)
★☆☆☆☆
“Terrible airline, incompetent staff”
Written on: 04/09/2012 by Laurafrequentflyer
We flew Alitalia reluctantly, knowing it's terrible reputation as there was no other airline choice to our destination. A group of 12 people, travelling in 4 groups. 5 bags lost. 2 permanently, insurance claims required. 2 groups delayed overnight due to inability to connect flights, one group in Milan. One, mine in Rome. We had to wait 3 hours for our pushchair and baby bag to be released from the transit baggage area but our other 2 bags were lost for good. The system says they reached our... (read more)
★☆☆☆☆
“Incompetence at it's best.”
Written on: 31/08/2012
I made five different phone calls and waited over 30 minutes each time to speak to someone. Once I did, they were not helpful and two "accidentally" hung up on me. On the forth call, I ask to speak to a supervisor and they would not let me. I was just calling to get seats on my flights. I finally wrote an email to complain and a MONTH later I got a response that said, sorry, please call. If I wasn't going to loose money, I would definitely be canceling. I hope their pilots are not... (read more)
★☆☆☆☆
“Niente”
Written on: 28/08/2012
Dear Alitalia, Let me share with you the nightmare we are experiencing because of your incompetency and lack of customer service. My mother arrived in New York on Saturday (August 25th) evening for a family reunion that we have planned and looked forward for the last 3 months. Here is our story: My mother’s connection flight in Rome was changed because the flight to Newark airport was overbooked!!! So, you put her on a flight to JFK. She waited for 5 hours … and got on the plane.... (read more)
Teremorabito's Comment
Written on: 17/09/2012
I've been trying to contact they customer service department too (or lack there of) and am having the same problems.... they don't respond!
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Lina100's Comment
Written on: 18/09/2012
The only place you can write is Facebook ... funny ... right?!
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★★★★☆
“Not that bad”
Written on: 08/08/2012 by Carlp
Just back from holidays. Flew Alatalia out of London as it meant we could fly out of City airport and back into Heathrow. We flew London - Milan - Palermo and back. The inflight service was basic , drink and nuts or just a glass of water but the staff were friendly, the planes all left and arrived on time and nobody lost our luggage even though we transited at Milan. Bonus was more legroom than some of the cheap carriers and a 25kg checked luggage allowance. (read more)
★☆☆☆☆
“Worst travel experience of my life”
Written on: 05/08/2012
Traveled from Catania to Rome, then from Rome to New York. Alitalia was the airline for both legs and there was 3 hours in between flights. The flight from Catania was delayed to due "technical problems" with the plane. I missed the connecting flight to New York. I was traveling first class-magnifica, and Alitalia wanted to charge me an additional $1000 to get on the next flight when it was there fault I didn't make the flight I was suppose to be on. I spent 5 hours in the Rome airport... (read more)
★☆☆☆☆
“Worst Experience Ever !”
Written on: 26/07/2012 by dana123 (1 review written)
I flew Alitalia on June through July to Romania, via JFK and Rome, on Premium Economy seats. I've never had to deal with more problems on different airlines then now. Please read the email below and don't ever fly with them unless you're ready for some big time disapointmenst. Dear Sir or Madam, I purchased flight tickets directly from Alitalia, for the period 06/14/2012 to 07/11/2012, on Premium Economy. I received a flight confirmation over my e-mail address, detailing every flight with... (read more)
★☆☆☆☆
“Worst Airline staff!!!!!”
Written on: 23/07/2012
Unfortunately I am writing this review because my experience was beyond terrible. I arrived at the Rome Fiumicino airport two hours prior to my flight to NYC after a connecting flight from Sardinia. First I arrived at terminal 3 and asked for assistance to make sure I was in the correct place. An Alitalia worker then directed me to terminal 5. I then had to take my luggage and take a shuttle to terminal 5. Once arriving there, a Delta staff member was kind enough to tell me that I was in the... (read more)
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Showing 21 - 30 of 205 Reviews
★☆☆☆☆
“Absolutely awful airline”
Written on: 07/07/2012 by Elle5 (1 review written)
What is there to say, we booked a flight with KLM from Amsterdam to Rome. Unfortunately the flight was operated by Alitalia. When we got to Rome (Wednesday) they managed to take off in Amsterdam without half of the luggage. They didn't even bother to tell us. After an hour wait we all walked up to customer service, they told us the luggage was still in Amsterdam and we would receive it the next day. It's now 4 days later and still no luggage, we must have called at least 10 times to their... (read more)
★☆☆☆☆
“Baggage Fee for carry ons”
Written on: 28/06/2012
We were flying out of rome. I have never seen a more convoluted check in process. You check in by the departing city, which means you have to find one of 75 different counters. THEN... they said our carryon bag (the same ones we carried on the way over - albeit a different airline) was too heavy (NOT TOO BIG) Too heavy and there fore had to pay 75 Euro ($100USD) EACH BAG to be checked. There is an 8Kilo limit for a carry on, thus we were held hostage to pay the fee. $200.00 for two small... (read more)
★★☆☆☆
“very rude”
Written on: 22/06/2012 by parnader (1 review written)
Hi! One moth ago, I bought Alitalia thicket.Suddenly less than 48 hours before the flight I received another thicket!! Alitalia rerouted me to another flight (KLM) which was 4 hours earlier. (without asking or informing me!!!) My husband is a physician and he works somewhere far from the airport and had planned to get to the airport at 2:30 am. It was really embarrassing .He had to change all his schedules, to get to airport 4 hours earlier. There was another problem too!! I had chosen my... (read more)
★☆☆☆☆
“Chancel fly and dont return money...”
Written on: 20/06/2012
Worst company I ever fly, first they chancel my fly then change to another, as I had two fly there and other they offer me dont pass I must chancel one, its already past 3 months i dont get no money no answer and nothing, I writhe them, call two times, try to get some info but no help no respect for people they dont have...never fly with this airlines... (read more)
★☆☆☆☆
“horror airline”
Written on: 18/06/2012 by youcallthis (1 review written)
took a trip brussels to tokyo via rome. got two times a delay while needing the connection. long 12 hour flight to tokyo was horror !!!! had only 5 cm of leg space when i sat in my chair. absolutely not acceptable on such long flights. it is better to take your own food as well as they dont serve much and what they serve is terrible and cheap. please dont bother to ask the stewardesses anything. they are arrogant and not helpfull. if you wanted a drink you had to get it yourself. havent seen... (read more)
★☆☆☆☆
“Worst Customer Service Ever!”
Written on: 01/06/2012 by badreview12
I flew Alitalia to Rome to board a 10 day cruise and a subsequent Holiday in Amsterdam. The flight was on time but my luggage never arrived. I was stranded in Europe for 14 days with no luggage. It was impossible to get any luggage tracking information from Alitalia's customer service while still in Europe. So of course I purchased replacement items totaling $500USD. Ultimately my luggage was located and returned to me on the last day of the trip by another airline -KLM! I submitted a clsim... (read more)
★☆☆☆☆
“A Terrible Experience!”
Written on: 08/05/2012
After spending 26 hours problem free flying to Italy with Etihad, I had the misfortune to be booked on a domestic transfer with Alitalia. Firstly, the plane was delayed - no explanation and no staff anywhere to ask. We eventually arrived at our destination, but unfortunately our luggage didn't. Welcome to Italy. My second and last experience a few weeks later was at Linate Airport in Milan. We arrived with plenty of time to spare, got our boarding passes and then were held up in an... (read more)
★☆☆☆☆
“The worst airline ever!”
Written on: 29/04/2012
I've travelled 4 times with Alitalia and it was definitely a bad experience!!! Unprofessional staff (most of them dont even want to speak English); other airlines such as Bulgaria Air, Lufthansa, Austrian, offer snacks (sandwich, a salad or smth small), Alitalia offers 2 cookies/3 crackers!!!); the planes were dirty and almost every flight is delayed (read more)
★☆☆☆☆
“left my kid with no bag”
Written on: 12/04/2012 by thenry95
They lost my daughter's bag for 5 days with no compensation for her to get a change of clothes or a toothbrush. Impossible to reach a human to check status of the claim or request reimbursement. Worst airline you could fly! (read more)
Guest's Response to thenry95's Review
Written on: 06/06/2012
This exact incident happen to my kids, I also couldn't reach a human to check the status of their claim or complain about the delivery service. The baggage report read that it arrived June 04 but it actually arrived June 05 with many of their items missing. Everyone please be aware of this shady airline and yes I agree the absolute worse airline ever!!!!!
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★☆☆☆☆
“follow up to tears...”
Written on: 06/04/2012
I received a followup email from Alitalia on 3/27/12 stating they have no record of my reservation...yet they have charged my credit card $2800. Alitalia are theives and poorly represent the country of Italy. Do not purchase tickets from them! (read more)
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Showing 31 - 40 of 205 Reviews
★☆☆☆☆
“Alitalia brought me to tears”
Written on: 27/03/2012
I called the "call center" from Alitalia website 1-800-223-5730 which is in Argentina on 3/23/12 and a man answered after about a 5 min wait and was willing to help me book my flight from LAX to Italy over the phone, same price as Alitalia website. I had to call my g/f to confirm info so I said I would c/b. I called back within a 1/2 hour and another man, very rude, said he could not give me the same fare price over the phone and hung up on me. On 3/24/12, I booked the flight via the... (read more)
Francis100424's Comment
Written on: 30/03/2012
Tears continued...
update, on 3/27/12, Alitalia responded to my email and stated they have no record of my reservation, yet they have charged my credit card $2800 plus for airfare. Alitalia are theives and poorly represent the country of Italy. Do not buy tickets from Alitalia, it will ruin your vacation.
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★☆☆☆☆
“Alitalia Robbed Me”
Written on: 09/02/2012 by ordguez
Before I purchased some Gift Cards that Alitalia offered, I made a phone call to Costumer Service to confirm the Card use, restrictions and conditions. The agent who responded the call told me that I could use them the way I explained. Once I purchased and tried to pay the airline tickets with the Gift Cards, it showed all kinds of restrictions that I was not notified before. After spending hours on the phone with the Airline, they refused to give me a refund. Now, I have $1,186.98 worth of... (read more)
★☆☆☆☆
“Alitalia Airline and Customer Service Review”
Written on: 11/01/2012 by Katdemon (1 review written)
After finding good fare for non stop flight from JFK to Italy, I booked the flight via Alitalia website and my credit card was charged. I never received my confirmation email. When I contacted customer service they told me that I “made a mistake and never booked with them” even though Alitalia placed a hold on my cc for almost $2000. Alitalia customer service and the shift manager were extremely curt and not helpful at all. The next day I was told to fax a copy of the bank statement... (read more)
★☆☆☆☆
“It will ruin your vacation. It ruined my honeymoon”
Written on: 10/01/2012
I booked my honeymoon with Alitalia and it was the worst mistake I've ever made. I ended up canceling and rebooking my connection flight because of their 3 hour flight delay. The worst part is that no one in Alitalia is willing to give me reason why it was delayed so I can’t claim my travel insurance to get money back that I lost because I had to rebook at the last minute. I called all the contact numbers on the site (which route your call to 1 call center) and even asked them in the... (read more)
★☆☆☆☆
“Lost Luggage”
Written on: 07/11/2011 by youandme
Dont know what to say that has not been said already. These people are rude. Talking on the cell phone while trying to talk to me. Are you Kidding! Lost are luggage before our cruise. It took 5 days to be found and returned and things had been taken. Our cruise was only 7 days! Dont do it, you will be sorry. Everyone who we talked to on the cruise ship mentioned problems they had with Alitalia. Attitudes was the main conversation. Alitalia can care less if they lose your luggage. 2 out of 3... (read more)
★☆☆☆☆
“Poor Airline”
Written on: 11/10/2011
I had flown with Alitalia yesterday from London to Rome and back to London. I found this airline is worse air line I have ever seen I am travel quiet lot and I flown with almost every major airlines but Alitalia is the worse air line I have seen I would recommend never ever use this air line for your holidays unless you are in emergency and found no air line to travel. The service is poor no drinks or snacks served during our flight which was over two hours long even I was sitting in... (read more)
★☆☆☆☆
“Arrogant Flight Attendants!”
Written on: 23/09/2011
Seating assignment was changed (from original assigned seats) to the LAST row of the plane between bathrooms, in front of the galley - would you sit in these seats? Luckily our travel agent was able to change this assignment During check in for both flights - counter persons were not courteous or responsive (lines were long for the 2 "working" employees while several others were laughing and conversing Flight attendants on both flights were extremely unfriendly (never smiling) with not one... (read more)
Proibita21's Comment
Written on: 27/09/2011
Wow, that was awful. Where did u fly from and what was your final city. I hope your vacation was nice atleast.
Sometimes when flights are full is hard to make every customer happy, i think you should give Alitallia one more chance
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★☆☆☆☆
“Worst ever”
Written on: 13/09/2011 by Ollietga (1 review written)
flown all my life .This is hands down The Worst Ever European airline.below points may give you an idea -sat at gate for over 1 hour without a single announcement why the flight was delayed . - unfriendliest staff ever who almost insist you speak Italian. Even if you speak English they reply in Italian -worn out seats -cracked arm rests and overhead lockers - few tv screens scattered around cabin with terrible sound quality transmitted through headsets .no inflight entertainment per... (read more)
Guest's Response to Ollietga's Review
Written on: 16/09/2011
Completely agree with this reviewer. In addition, the reading light on one flight was not working (not just mine, most of the others too) and there was no compensation given like other airlines do.
The flight from Rome to Minneapolis was about 8 hours and only one terrible meal and a terrible snack was given and as this reviewer said it looked like a dry pizza.
Requested a window and an aisle seat but was put in the center instead. The flight was delayed by an hour and missed my connecting flight from Chicago. Will not travel in this airline again if I can avoid it.
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★☆☆☆☆
“Alitalia Airline”
Written on: 31/07/2011 by abeeraad (1 review written)
I booked the tickets for my wife and I choosed aisle seats and I called them to make sure that this was the case. My wife had medical condition. she had one of her spine bone broken and she showed it to the manager because she was the surprised that she never get an aisle seat for her 27 hour flight. I am going to make sure to write a review and comment using all the reviews website about what alitalia airline did to my wife and I will never recommend this airline to anybody (read more)
★☆☆☆☆
“Terrible and dissapointed experience!”
Written on: 27/06/2011
I have booked and paid for my ticket three weeks before i fly. Just a day before departure when i was ready to check in online, my booking had been CANCELLED without any reason!!!!!!!!!!!!!!!that was really horrible. Luckily, it was a day before and i was still able to solve the problem through my travel agency by changing to another flight. when i called the customer service of Alitalia, their attitude were rude enough with poor coomunication skills and just could not help me at all in... (read more)
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Showing 41 - 50 of 205 Reviews
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Annisa's Comment
Written on: 03/02/2013
I have experienced the same with alitalia, they never told me that the flight was cancelled, they said they have inform me by sms, but its unacceptable, because we never accept the message, and sending sms to other continent ( europe to asia) is lots of risk to be failed. They should inform us via email like the way they send our e-ticket. The cancellation made me and my husband lost our hotel voucher, train ticket that we have booked and paid and we should spend the night at airport chair because its late at night and we get our flight from another airline the day after. But what make things worst are after 2 weeks we made our claim and send message trough their website there are no feedback, no answer and no responsibility, What kind of company are they???