Heathrow Airport Reviews

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2.2 stars
Average rating for this product is: 2.2 out of 5

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Average Ratings for Heathrow Airport

  • Customer service2.2 stars
  • Overall cleanliness2.4 stars
  • Value for Money2.3 stars
  • Overall rating2.2 stars

17 Reviews For Heathrow Airport

  • glenc Rank: Lieutenant-Colonel 20th Aug 2009

    Reviewer rating: 2 stars


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    This review is specifically about Heathrow Terminal 5.

    It looks lovely, very light, very bright and apparently the shops are great.

    Howver, the day we arrived a fairly important item wasn't working - the machines that take your bags to the planes.

    So, we had a 3 hour wait whilst no customers were being checked in because the bags couldn't be taken.

    Then we finally got on our flight with 1 minute to spare rather stressed and exhausted, only to find out that when we arrived at Geneva only 4 bags for the entire flight had been loaded. So we had a 48 hour wait for our bags to catch up with us, during which time we had to go shopping in Chamonix for the very basics like underwear and toothbrushes.

    Not good terminal 5!

  • Guest 29th Jun 2009

    Reviewer rating: 3.5 stars


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    The whole experience of flying from Heathrow is really which terminal you fly from. I've been to terminal 2 and 5 and they are both good. 5 is better obviously!

  • Guest 29th Jun 2009

    Reviewer rating: 4.5 stars


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    I think Heathrow is great! I want it to get the east terminal and to have and have 6 different terminals, and a third runway. It really needs it to stay a fantastic airport. I'm proud to have it has UK's main airport. If it was a little more modern it would be even better.

  • reming 20th Dec 2008

    Reviewer rating: 1 stars


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    I was a transit passenger flying in from New York and I had with with me Jack Daniels (Black Label) which I bought from duty free shop in NY. It was taken from me at the London airport took it from me saying no liquids could be carried on to the flight. If that is the case why duty free shops are selling these, and how come there is posting saying purchases made from these shops may not be allowed into the plane?

  • Devildog Rank: Staff Sergeant 26th Oct 2008

    Reviewer rating: 4.5 stars


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    Overall Heathrow is fantastic airport with loads of shops and eating facilities and the transport is 10/10!!! The staff were excellent and the flights were on time!

  • trishama 1st Sep 2008

    Reviewer rating: 1.5 stars


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    - In terms of communication, I would imagine passengers have a right to be informed about the situation at Heathrow (even prior to the connecting flight from the Leonardo Da Vinci Airport in Rome). When the BA connecting flight got delayed, passengers had to wait in line for 30 minutes with no announcement until the gate opened. (Not sure if this is BA's problem or Heathrow's problem?).
    - Three years ago, we were transferring at Heathrow from Germany. Our baggage was lost! We luckily got it bac ...

  • egnx Rank: Sergeant 4th Jul 2008

    Reviewer rating: 4.5 stars


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    I'm glad that I have flown from the world bussiest international airport. I think Heathrow airport is really quite good. It is a bit too crowded but food and shops are excellent and thats why I rate it as 9.

  • varunengineer 24th May 2008

    Reviewer rating: 5 stars


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    A must see. Best airport ever for transit. An excellent airport. Very clean with comparatively good toilets. The best duty free shopping ever.

  • trrrudy Rank: Staff Sergeant 11th Feb 2008

    Reviewer rating: 0.5 stars


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    terrible airport.
    one of the worse I've been to.
    I'd rather be in one of those tiny airports where you have to walk to the plane and board.
    probably good for people who love airports and don't mind lost luggages and are not in a rush to make it in time to make it to a connecting flight taking off in half an hour.

  • indikaedi 16th Jul 2007

    Reviewer rating: 0 stars


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    Friends, do not travel through London Heathrow airport. The experiences I got are poor. Everything is poor. The people working in the airport (especially security) are not friendly and do not appear to respect the passengers. I think this gives very bad image to UK. They seem disorganized. This is one of the worst airports in the world.

  • rosalan Rank: 2nd Lieutenant 14th Apr 2007

    Reviewer rating: 1.5 stars


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    Having flown in from several airports in the Middle and Far East, Heathrow gives a poor first image of our country. Compared to Bangkok, Kuala Lumpar, Singapore, Dubai, Bahrain and even third world Denpasser (Bali), Heathrow has what appears to be dirty carpets that are badly mended, walkways that do not work and decor that gives little impression of England's premier airport situated in the capital city of one of the worlds richest countries. I am not proud to arrive at this airport even though ...

  • thuraia 1st Jan 2007

    Reviewer rating: 0.5 stars


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    The line for making a connection within Terminal 4 was horrendous! It was faster to exit to the arrivals, leave the airport, then check in again on the connecting flight. Reason for such a long line? Carry-on security check was limited to two machines only for all connecting flights, the connection was within the same hallway, no commercial anything inside. To make matters worse there was no instruction or assistance, travellers were not sure if they were standing on the right spot or not. This ...

  • pervin Rank: Sergeant 30th Oct 2006

    Reviewer rating: 1.5 stars


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    When travelling to London or en route to another location (I fly Abu Dhabi to LAX every year), Heathrow Airport is your only choice, which is too bad too, since the airport is usually overcrowded, dirty and restaurants are limited. I do like the duty free shopping though.

  • Dark Willow Rank: 2nd Lieutenant 9th Apr 2006

    Reviewer rating: 1 stars


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    Heathrow is the nearest of the big airports to London, with the exception of the smaller London City Airport. It also offers a wide choice of airlines, and most of the low cost long haul fares you will find will be routed to/from Heathrow. As such it is the best airport o use if you have a long haul flight and can't afford to pay a premium to route through a frankly more pleasant airport.

    Heathrow is terminally overcrowded. 24/7 you will find a heaving crowd and facilities stretched well beyo ...

  • Danc Rank: Captain 2nd Feb 2006

    Reviewer rating: 1 stars


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    Heathrow is well located for London travellers but it is old and dated.

    Terminal 3 is my vision of hell on earth. No matter what day or time that you go it is packed. The queues are huge. There are simply too many people using this terminal and I suspect that BAA know this. In addition there is always constant building work going on throughout the airport but especially in Terminal 3 which despite any refurbishment still looks tatty, dirty and dated.

    The company that runs the car parking f ...

  • cp rua Rank: Staff Sergeant 13th Sep 2004

    Reviewer rating: 4 stars


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    I use Heathrow regularly flying from Dublin and Shannon. Usually quite quick, getting baggage within 10-15 minutes of landing.
    Occasionally there have been stacking delays but 20 minutes at the most.
    No problems with customs on Irish flights -straight through.
    Transport is good - Heathrow express takes 15 mins to Paddington station and costs £13 one way or £25 return for a standard fare ( 1st class £21 &£40, but why you'd need first class for a fifteen min journey is b ...

  • redcloud Rank: Corporal 12th Jul 2004

    Reviewer rating: 1 stars


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    I can't understand why so many airlines are desperate to get into Heathrow Airport. Its common place to be held in a 'stack' for hours and then be kept waiting on the ground for a similar time because there are no available stands for the plane to park on.

    The airlines that are already present at Heathrow are denied the space for an appropriate size check-in and you therefore have to queue for long periods of time to check-in. You then have to queue for long periods of time to get through sec ...