Direct Line Travel Insurance Reviews

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Direct Line Travel Insurance
3.1 stars
Average rating for this product is: 3.1 out of 5

From 2 ratings and 7 reviews

Thumb up 71% of users recommend this product

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Average Ratings for Direct Line Travel Insurance

  • Value for Money3.8 stars
  • Reviewer Ratings3.9 stars
  • Overall Rating3.1 stars

7 Reviews For Direct Line Travel Insurance

  • Guest 9th Nov 2009

    Reviewer rating: 1 stars


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    Had been with Direct Line for number of years for Annual Travel insurance. I tried to claim for my share of a family vacation which I had to cancel due to illness. The situation was straightforward - i had a note from my doctor that i couldn't travel - but they refused to honor the claim. The problem was that since my family went on holiday without me, there was no proof that i didn't go, i.e. nothing like a letter of cancellation with a booking agency. I was very dissatisfied with the service. The process took months, was extremely bureaucratic, and they clearly looked for every opportunity to reject the claim. They might give good service if you have a straightforward claim, e.g. a lost camera for which you have a receipt, but you could get that level of coverage with a decent credit card. I'd suggest avoiding them.

  • Guest 22nd Jun 2009

    Reviewer rating: 1.5 stars


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    Do not bother ordering Direct Line travel insurance via the website. The site is very old fashioned, difficult to follow and compare insurance details across policies and against other companies.I took the time to fill in all the garb to get a quote, then at checkout I clicked complete and the website coughed up an error. Phone lines were closed post 9pm and I flew out the following morning.,Went straight to insure and go. 5 min I was checked out and the policy no. emailed to me and sent ...

  • Guest 26th May 2009

    Reviewer rating: 5 stars


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    My ipod got nicked, so I got a police report and had it translated. WHen home, I called them, they asked me to send it to them. I did so, and Direct Line paid up the full price I paid a couple of years ago. 10/10.

  • Trinco Rank: Lance Corporal 11th May 2009

    Reviewer rating: 5 stars


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    Had been with Direct Line for number of years for Annual Travel insuarance with Winter Sports included. Had to claim recently due to a ski injury, and I was very pleased with their speed and helpfulness in setteling my cliam to the penny in a fast manner.
    As everone knows ski slope rescues and injuries are expensive and Direct Line covered all of it withought a fuss.
    You only know about an insuarance company when you need to claim and I am glad I paid the extra few pounds to go with them instead ...

  • Trinco Rank: Lance Corporal 11th May 2009

    Reviewer rating: 5 stars


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    My travel Insuarance including winter sports cover has been with Direct Line the past 3 years. Having had to make a claim recently relating to a ski accident while in France, I was very pleased with all aspects of their cover & service. My claim included
    -off piste rescue/medical expence/ crutches, all equipment I had to buy (due to an injured knee)/- taxi back to hotel and slope.
    (quite an amount when added up)
    All amounts were paid in a timely manner by Direct line, and I was called by them w ...

  • jivah 2nd Jan 2009

    Reviewer rating: 5 stars


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    This is something that happened to me about 4 years ago, and things might have changed since then but it was still an interesting experience. We were travelling in Brazil and had just arrived the house of some friends and went inside to greet everyone. While inside our hire car was stolen from outside the house with everything in it, clothes, cameras the lot. Fortunately I had taken our passports and my laptop out of the car but everything else was in there. On my return I tried to make a claim ...

  • lewist Rank: Major 8th Mar 2007

    Reviewer rating: 5 stars


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    We have had Direct Line travel insurance for several years. The reasonable annual premium covered what we needed, including our couple of weeks skiing each year. When my wife became seriously ill, before we went to Boston, they were very efficient and paid out quickly and without fuss. The Call Centre staff were efficient and explained very clearly what we had to do. That's what you need.