Opodo Reviews - www.opodo.com

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Latest Reviews

★☆☆☆☆

“Impossible to get a refund. Awful experience!!!”

Written on: 26/03/2015 by Natasha84 (1 review written)

In October 2014 I booked a return flight to Russia (to the Crimea via Moscow) using Opodo service. The departure date was 16 December 2014 from London Gatwick early in the morning. All was fine (despite the fact that Opodo kept reqesting my passport details every now and then and I kept replying with my details, coupleof days after my emails I used to raise enquiries on Opodo webside asking if they were in reseipt of my details but did not hear back from them). In the evening of 14 December I… Read Full Review

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★☆☆☆☆

“Beware, don't trust this company they cost me £1600.”

Written on: 21/03/2015

Beware, when using this site to book multi-airport destinations. I booked and paid for flights for myself and wife to Houston with return from San Francisco foolishly assuming I would get a good price. Subsequently, I needed to add another passenger to the same itinerary and not having my Opodo credentials to hand, checked availability with British Airways and was horrified to find that their price for the same the same flights was £1600 cheaper than Opado!. Countless emails to customer… Read Full Review

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★☆☆☆☆

“Lying, stealing theives ”

Written on: 21/03/2015 by Chrisc6077 (1 review written)

So after I didn't use my return flight I called Opodo to ask for some money back. They told me I couldn't get a refund on theflights but was entitled to airport tax refund. They said they would take away the £25 per ticket charge and then give me £30 refund. I agreed to that. The next day Opodo take £50 out of my account and when I asked why they said it was the £25 per ticket charge I agreed to. What the hell??!?! So they think it's ok to take £50 out of my account And then put £30 back… Read Full Review

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Ellemo's Response to Chrisc6077's Review

Written on: 22/03/2015

They took £65.00 out my account separately from my flights payment and said I agreed to, which I didn't and have come up with different excuses why. I asked them to send me a copy of original booking so I could see this payment and of course they havn't still fighting my case reason why I am checking other reviews.

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★☆☆☆☆

“Totally useless!!!”

Written on: 02/03/2015 by AdaHughes (1 review written)

The staff are unprofessional, and dont know what they are doing. They tell you one thing and then do another and if you want to make any changes, its cheaper to buy a new ticked... May God help anyone using this company. I will never book through them again. Totally useless!!!… Read Full Review

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★☆☆☆☆

“DO NOT TRUST OPODO”

Written on: 25/02/2015 by JaydaBain40 (1 review written)

Do not trust Opodo! I was purchasing a ticket to Spain through Opodo. until the very last stage in the booking and payment process, the final price I was to be charged with was written but when I gave my credit card data and purchased the ticket, an extra ~25% was charged from my card! So I contacted Opodo and explained the situation and they said that this has happened a couple of times before and that they would investigate the case and get back to me. However, even though I called them 3… Read Full Review

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★☆☆☆☆

“Shocking!!”

Written on: 23/02/2015 by qxWright354 (1 review written)

On Jan 13th I attempted to buy 4 tickets to Faro from London. The prices on the website continually increased and the website froze repeatedly. I called the customer services team who said I could book over the phone. I went through the process and just before payment confirmation I was informed that the price had increased considerably. I said I did NOT want these flights and that I did NOT want to continue the booking process. I was assured that the flights were not booked and when I asked… Read Full Review

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★☆☆☆☆

“It has to be 1 star”

Written on: 22/02/2015 by ofLeach104 (1 review written)

I booked a multi-leg return flights to China with the wife. On the final leg from Brussels to London, We were told the booking status was not reserved or confirmed because China Eastern Airlines have no relationship with Brussels Airlines which was the carrier of this leg. Obviously, OPODO let China Eastern to take the money but there isn't agreement/partnership between those two airlines. That means the booking was never confirmed. We then ended up paying extra and buying last minute tickets… Read Full Review

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Laizey144's Comment

Written on: 09/03/2015

Response from Opodo:

"Dear XXX,

Thank you for contacting our Customer Care department.

We appreciate your continued patience with this matter.

We would like to note that during the reservation process, Opodo works as an intermediate figure and as a result, the agency’s responsibilities are limited to the correct emission of the tickets. As previously mentioned, it is the airline that is responsible in the event of a failure to fulfill the conditions of the transport agreement.

When you purchase travel products or services through this Website, it is formalized into an agreement directly with the Travel Provider/s.

We have verified that your tickets were correctly issued.

Please find below a screenshot of reservation system Amadeus, where agencies manage the tickets, where we have highlighted your flight HU8558 to proof that was correctly issued by our agency.

This itinerary is also shown in your electronic tickets:

Legislation refers the responsibility and resulting duties clearly to the operating airline, as your flights were well issued by us and confirmed by the airline.

For this reason in case you want to proceed with this request, we kindly advise you to contact China Eastern Airlines to request reimbursement of expenses incurred due to failures in their contract"

You are right! they sent an BA contact us link for me to contact China Eastern Airlines. Very helpful OPODO!

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★☆☆☆☆

“Opodo added an extra £51.60 to my debit card ”

Written on: 22/02/2015

Booked 4 one way flights for my son & 3 friends. Total cost for these Monarch flights & 2 hold bags was £245.94. At checkout I took a screen shot of the amount. After clicking to authorise payment with my visa debit card I then got a confirmation email with an extra £51.60 added to my card payment. No mention of what this is for. That's an extra 21% on the bill! Have sent 2 emails with attached screen shot. Spoke to a very unhelpful customer service person. No response yet. Opodo what are… Read Full Review

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★☆☆☆☆

“Beware hidden charges”

Written on: 19/02/2015 by Julia21 (0 reviews written)

I would not advise using Opodo.co.uk to book flights, unless you are using a Mastercard debit card. You will be charged at least an extra 7% without, as far as I could see, any due warning. I was really surprised when I realised that I had paid much more than I was expecting to pay, so I wrote to Opodo immediately. I finally received a reply, saying, "When you reach the payment stage, if you enter a card different to a Mastercard Debit, then the price will change to the new price for the… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 10/02/2015 by lalalaura87 (1 review written)

Booked flights in the middle of 2014 for a flight in February 2015. Called Opodo 4 days before my flight was due to depart to confirm all was in order. They claim to have notified me in December that my reservation had been cancelled. Oddly, this is the only email I never received from Opodo. I even received an email last week reminding me of my departure details! If you have booked flights at good prices, expect to have them cancelled when Opodo wish to sell at a higher prices. Holiday ruined!… Read Full Review

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★☆☆☆☆

“Never use Opodo”

Written on: 07/02/2015 by Gregory65200 (1 review written)

Booked tickets with them, paid and received confirmation. Several days later discovered money had been refunded to my bank account. Asked Opodo what was going on and they had unilaterally cancelled the booking BUT never told me. So I could have turned up at the airport with my no longer valid confirmation to discover no flight booked. Just such a rubbish outfit, to be avoided… Read Full Review

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★☆☆☆☆

“I have just investigated some fraudulent charges made...”

Written on: 06/02/2015 by Jaylan141 (1 review written)

I have just investigated some fraudulent charges made to my account by a company and I found that it was Opodo that gave them my bank details! I will never use Opodo again; I'd used them for the last 10 years, and checked their website for almost every flight (about 10 or more a year) in that time. For a seemingly reputable company (Opodo) to give my details away is a disgrace. What are they thinking! I did not see any obvious tick box for this company (name removed by writer for compliance)… Read Full Review

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★☆☆☆☆

“worst company i have come across”

Written on: 06/02/2015 by Nola469 (1 review written)

I am appalled at Opodos lack of compassion! !! My niece has had the worst time ever with opodo. Unfortunalty my mother, my nieces grandmother passed away on 2 january when my niece was in south africa. Long story short we got her flights changed to another airline as the one she was booked on could not accommodate her request to change, so this flight was cancelled and another one booked. The original airline advised if she sent in th e death certificate she would get a refund. This was sent… Read Full Review

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★☆☆☆☆

“Booked advantage good price 2 ba flights for nov 2015...”

Written on: 02/02/2015 by martinhandy1131 (3 reviews written)

Booked advantage good price 2 ba flights for nov 2015 on opodo site ,all agreed Total price 68.00 pounds,entered card details,checked all before final button,got my emal reciept 5 mins later and as 95.00 pounds, including charge, after several emails, opodo do not care or say sorry, also I could have ordered straight from ba at 84.00,opodo would not even match that,so do not use them,and I will ask visa for return of money,again the old add,to good to be true  ,thanks for reading,m… Read Full Review

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★☆☆☆☆

“Disappointingly stressful.”

Written on: 29/01/2015

I have had a number of stressful days trying to get a mistake by Opodo on my booking sorted out, but it has been a complete nightmare phoning and being kept waiting on hold, or not understanding the person on the other end, and emailing a number of times with either no response or repetitive standard emails.They said (when I asked) that they did not have a record of the names that I had entered..... During this time I discovered the bad reviews and also the article in the Guardian, which added… Read Full Review

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★☆☆☆☆

“Impossible to contact - are they still trading?”

Written on: 22/01/2015 by KarliShort88 (1 review written)

Do not know how to contact them as they have not sent a confirmation . Tried 4 numbers on website and on phone line. All dead… Read Full Review

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★☆☆☆☆

“BLATANT MIS-SELLING!”

Written on: 17/01/2015 by Belindalovesizzytoo (1 review written)

Booked 3 seats to Madeira on Monarch last night with return a week later on Easyjet on the Opodo site. When the selection of flight times/costs is displayed it quotes it includes all service charges etc. However on payment, another £65.02 was added to our bill - no explanation, no asterisk to guide you to terms and conditions or explanatory notes. We tried to phone Opodo however their office closes at 6pm on weeknights. Due to the apparent limited number of seats available, we decided to pay… Read Full Review

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★☆☆☆☆

“Found my flights on Skyscanner and as I needed 2...”

Written on: 14/01/2015 by MareliBlackwell (1 review written)

Found my flights on Skyscanner and as I needed 2 flights with 2 different airlines I chose Opodo because I believed they would charge the same price as the airlines. On checking my bank account I found that the charges for the Ryanair flight were the same as they were quoting, although they had the baggage fees wrong, but then Opodo charged me £40 extra for my Thomson flights. I never saw an amount on screen that said 'Opodo Charges' I would not recommend them and will definitely not use… Read Full Review

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★☆☆☆☆

“Tailored On-line Price”

Written on: 14/01/2015 by AmiyaPowell (1 review written)

Every time I try to book a flight with opodo, the more i look at the flight the more it goes up in price. Once i have deleted my cookies it goes back to normal. Once i checked the airlines and skyscanner the prices are always less. But as always once i delete my cookies it goes back to normal price. I tried booking it over the phone and the price the quote on the phone is different to what i get on the website at the same time but the lady over the phone seems to think i was not telling the… Read Full Review

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★☆☆☆☆

“Opodo cancelled my flights, debited from my card, no...”

Written on: 03/01/2015 by 425Hess (1 review written)

On 25th December, I booked a return flight to Agadir, Morocco. Immediately after I received an email confirming my reservation. Then 2 hours after I received the confirmation email, I received an email stating that due to my booking didn't pass security checks and therefore you had 'no option but to cancel the reservation'. Shortly after I receive another email regarding my booking stating once again stating 'how you have not been able to issue this ticket', with the email clearly detailing… Read Full Review

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