Opodo Reviews - www.opodo.com

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Latest Reviews

★☆☆☆☆

“Worst customer support. Impossible to contact. Never again”

Written on: 22/03/2017 by NickH123 (1 review written)

Where to start...: - Worst customer support I have ever received - Terrible treatment - Scandal - NEVER TO BE USED AGAIN I have left a review on Trust Pilot about my experience with Opodo and it managed to generate some interest from them after a week of trying to contact their 'non' existent customer service team. Needless to say they were absolutely awful in following up and supporting my request. All I wanted to do was to change my flights. I had tried to call them at least 3 times… Read Full Review

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★☆☆☆☆

“Pray you dont need to call them!”

Written on: 12/03/2017 by Crash.UK (10 reviews written)

having used Opodo several times in the past i tend to make them my first port of call for booking flights online, but after my current experience with trying to call customer services prior to booking an internal Chinese flight i doubt i'd ever use them again. To cut a long story short, well a lot shorter that being on hold to Opodo, you just never get through! The line either drops out or you listen to a never-ending loop of music until its driven you out of your mind and hang up. I was on… Read Full Review

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★☆☆☆☆

“They don't even deserve the 1 star - AVOID”

Written on: 10/03/2017 by jarrath (1 review written)

Absolutely useless and terrible travel agency, worst customer experience I have ever had. period. They don't even deserve 1 star... I had booked 2 flights and my connecting second flight was cancelled by the airline a 2 days before my trip - my instruction was to call them ASAP, however every time you make a call you are put through to a person whose only job is to take your reference number and then pass you on to a never ending loop of music - i tried 4/5 different times, with the last… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER!”

Written on: 06/03/2017

I used this company because they appeared in Skyscanner. NEVER USE THEM!!!! I had a multiple trip. They charged separately their fee and half of the trip. In an hour I received an email saying my bank refuses the payment. I checked with the bank and the situation was that they tried to charge the whole amount of the tickets cost after they have already charged 50% of it. So, basically they tried to charge 50% more than the actual trip cost. Luckily, I didn't have that much on my card. Since… Read Full Review

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★☆☆☆☆

“mrs”

Written on: 03/03/2017 by McNamara478 (1 review written)

i didn't like the service they gave to the customer specially when it comes to change my date of flight.the person who answered doesent sound friendly and takes very long of time before connecting to the person I wish to talk… Read Full Review

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★☆☆☆☆

“Opodo - Europe Assistance NOT refunding after being robbed”

Written on: 01/03/2017 by opHarding277 (1 review written)

This is all unbelieveble. I'd given 0 stars if that would have been an option. What happened: In December I booked a trip to Chile choosing 'carefree insurance package' of Opodo partner Europ Assistance. Which includes medical, luggage insurance. On my last day in Chile I got robbed incl. passport. I went to the local police and got a police report. Since the robbing happened on my last day I missed my flight and issued a new passport with the embassy. Booking a new ticket to Europe (900EUR)… Read Full Review

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★☆☆☆☆

“Incorrect flights and poor service”

Written on: 25/02/2017 by brianlander (2 reviews written)

I am writing in connection to a booking place on the evening of 24/02/17. I booked flights to bangkok from Manchester for 21/04/2017 returning 01/05/2017. But recieved confirmation for 17/04/2017 returning 27/04/2017. I called this morning once the contact centre number was available and spent a hour speaking to 5 different departments on a premium rate telephone number to be told no one could help me.  At this point I was promised a callback, which didn't happen. 4 hours later I… Read Full Review

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★☆☆☆☆

“Incorrect flights and poor service”

Written on: 25/02/2017 by brianlander (2 reviews written)

I am writing in connection to a booking place on the evening of 24/02/17. I booked flights to bangkok from Manchester for 21/04/2017 returning 01/05/2017. But recieved confirmation for 17/04/2017 returning 27/04/2017. I called this morning once the contact centre number was available and spent a hour speaking to 5 different departments on a premium rate telephone number to be told no one could help me.  At this point I was promised a callback, which didn't happen. 4 hours later I… Read Full Review

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★☆☆☆☆

“Google this company if you do not believe how bad they are”

Written on: 25/02/2017 by SkylarGrace (1 review written)

I have been trying to call Opodo/Edreams for the past few days. Yesterday I was on the phone for over two hours on hold. The first time I tried to call them I was cut off. The second time I was told that I would not be placed on hold and then I was. I was desperately trying to cancel my flight which leaves nest Wednesday. I could not do so as I could not get through. I rang them this morning - the automated message said they are open on Saturday from 8.30am to 5pm. It is Saturday and it was… Read Full Review

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★☆☆☆☆

“Impossible to Contact”

Written on: 20/02/2017 by ManifestUK (1 review written)

I booked a return flight to Newcastle for the 21/02. The return had miraculously changed to 21/03 when I tried to book in. Called to change FOUR times and was kept on hold twice for more than half an hour and disconnected twice. As the flight I needed to get back had only one seat left I had to give in and buy it direct from BA for another £250. The bad date MAY have been my mistake but why can't I change it online and/or why the hell do they use such a rubbish call centre??? NEVER EVER EVER… Read Full Review

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★☆☆☆☆

“Impossible connection change”

Written on: 16/02/2017 by Wilson1965 (1 review written)

Moved my arriving flight five hours AFTER the connecting departing flight. Inmpossible to make - admitted their mistake, will not amend this or refund. Several phonecalls, they have £1000 of my money and transfer me to department to department, one minute their systems are working, when I say o need to cancel the flight, they are down again and they put me on hold and hang up on me. PLEASE do not use these people… Read Full Review

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★☆☆☆☆

“The worst online booking service”

Written on: 15/02/2017 by Charlesc445 (1 review written)

This is beyond staff members. The brainy executives behind this company's have managed to implement a basic scammy business model with no value added. The leech of online booking. From the insurance to their BS fees. There are reputable online booking agencies and my mistake was not to check the reviews before booking… Read Full Review

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★☆☆☆☆

“Never use Opodo again! Beware of this company!”

Written on: 14/02/2017 by McNeill188 (1 review written)

I am still waiting for my refund. I have been waiting for nearly 4 months. Turkish airlines has refunded the money to Opodo but Opodo still has not refunded to me. Customer service is terrible. They are so rude on the phone. I gave my bank details and got confirmation that payment will be processed within 30 days. But this did not happen. I think they are trying to take people's money for not paying the refund. Please do not use this company… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 14/02/2017 by Pentlandfield (1 review written)

Do not use this company under any circumstances. They will change your flight details to different times - send you one email to confirm. If you do not check your email within 24 hours or not notice the changes, there is nothing you can do. No refunds, or charhe a fortune to change flights. Should be closed down… Read Full Review

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★☆☆☆☆

“Waste time and money buying ticket from opodo ”

Written on: 11/02/2017 by lichichen (1 review written)

I bought a round trip ticket from Germany to Iceland on Jan 19th. Outbound ticket was instantly confirmed, but the return ticket was not confirmed at the same time. That's the weirdest thing that they issued the ticket which was not totally confirmed to the customers. The process of their online purchase is quite different as other website, you have to be very careful to avoid buying a ticket which would probably be canceled or postponed to a time slot that you wouldn't intend to order in the… Read Full Review

Lichichen's Response to lichichen's Review

Written on: 13/02/2017

The update process of their reply is they told me I have to call their support team to solve this matter and they can't do any change through emails due to security reasons! I must say I never encountered such a Passive company that customers have to solve their problems only through phone call instead of easier ways over emails. I now have to spend a very much pricey money on calling international call to solve my cheap air flight ticket, does all this make any sense?

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Lichichen's reply to Lichichen's Comment

Written on: 13/02/2017

The other day, I bought tickets from KiWi.com and have the same issue of wrong name and they solve my problem instantly through emails. So...I really can't accept services can't be done through emails due to security reasons! If that's the case, why they accept my credit card transactions of an unconfirmed confirm ticket in the first place???

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★☆☆☆☆

“I needed a flight from Bristol to connect with a...”

Written on: 07/02/2017 by Kirkpatricktl157 (1 review written)

I needed a flight from Bristol to connect with a flight from Heathrow. Opodo offered one and I booked a return ticket for £55. They also offered flight insurance for £19 which I took out. I then discovered that there are no direct flights from Bristol to Heathrow and what I had bought was a coach ticket! After several attempts to phone and long waiting times for response I finally spoke to an agent to cancel, he informed me that there was no refund for flight insurance and I would only get… Read Full Review

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★☆☆☆☆

“Refusing to let me fly, but refusing to refund the ticket!”

Written on: 23/01/2017 by kirstylesay (1 review written)

Despite no mention of it within their terms and conditions, booking conditions or ticket - Opodo are refusing to give me a refund of £1200 and will only allow me to change the date of my flight within a 12 month (from booking date, not flight date) range. As I'm 'unfit to fly', being pregnant, the date range doesn't work for me. They claim the restrictions are imposed by the airline - but the airline have a full refund policy when pregnancy is the reason!… Read Full Review

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★☆☆☆☆

“Avoid at all cost.”

Written on: 20/01/2017 by abdsahin (1 review written)

I made a flight booking on 20th Jan 2017 for London to Istanbul. When I received my confirmation email I realised my surname was written twice rather one, so called them to remove the double surname and they agreed to do that for a fee of £25 which I accepted. After waiting so longer in phone the agent hang up the phone. Later on i tried to call them a number of times shuffling amongst transfers. Finally in the evening when I called again they told me rather than changing the name, they've… Read Full Review

Lichichen's Response to abdsahin's Review

Written on: 11/02/2017

It's a lousiest company I've met, too!

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★☆☆☆☆

“How to NEVER get your money back from a cancelled...”

Written on: 06/01/2017 by NNickusa (1 review written)

Step one. Book with Opodo. Step two. Have your flight cancelled, request refund. Step three spend the next 4 months calling and following up at your cost for the calls to no result. NEVER EVER use OPODO. You have been warned.  4 months later, I'm still trying to get my money back......never again… Read Full Review

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★☆☆☆☆

“Horrendous service”

Written on: 03/01/2017 by Craigblue73 (1 review written)

Booked 4 flights to Florida in April 2016, paid in full £2800. Later emailed by Opodo with flight time changes which were unsuitable/impossible for our plans, eventually after being refused a refund by Opodo I spoke with airline Lufthansa who agree to one. Opodo then promise me refund within 30 days after spending best part of a day on to their call centre. Turns out 30 days was a lie and it's now up to 3 months. I speak with Opodo and parent company eDreams many many times spending atleast 2… Read Full Review

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