Opodo Reviews - www.opodo.com

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Latest Reviews

★☆☆☆☆

“Avoid at all cost.”

Written on: 20/01/2017 by abdsahin (1 review written)

I made a flight booking on 20th Jan 2017 for London to Istanbul. When I received my confirmation email I realised my surname was written twice rather one, so called them to remove the double surname and they agreed to do that for a fee of £25 which I accepted. After waiting so longer in phone the agent hang up the phone. Later on i tried to call them a number of times shuffling amongst transfers. Finally in the evening when I called again they told me rather than changing the name, they've… Read Full Review

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★☆☆☆☆

“How to NEVER get your money back from a cancelled...”

Written on: 06/01/2017 by NNickusa (1 review written)

Step one. Book with Opodo. Step two. Have your flight cancelled, request refund. Step three spend the next 4 months calling and following up at your cost for the calls to no result. NEVER EVER use OPODO. You have been warned.  4 months later, I'm still trying to get my money back......never again… Read Full Review

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★☆☆☆☆

“Horrendous service”

Written on: 03/01/2017 by Craigblue73 (1 review written)

Booked 4 flights to Florida in April 2016, paid in full £2800. Later emailed by Opodo with flight time changes which were unsuitable/impossible for our plans, eventually after being refused a refund by Opodo I spoke with airline Lufthansa who agree to one. Opodo then promise me refund within 30 days after spending best part of a day on to their call centre. Turns out 30 days was a lie and it's now up to 3 months. I speak with Opodo and parent company eDreams many many times spending atleast 2… Read Full Review

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★☆☆☆☆

“Atrocious”

Written on: 26/11/2016 by jennymeanders (1 review written)

I booked a flight on Skyscanner between Manchester and Kochi via Jeddah, with Air Saudi. There were multiple changes to the schedule after my initial booking, meaning that I would then have a 12 hour layover in Jeddah, which was not the case when I booked. I then arrived at the airport to discover that the Manchester - Jeddah flight had been cancelled by the airline. I rang Opodo (whose call centre opened about 40 minutes after the advertised time) to try and rearrange the flight, as the queue… Read Full Review

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★☆☆☆☆

“It is the WORST nightmare if you use this thing”

Written on: 23/11/2016 by Reesefo450 (1 review written)

I have never written a comment for a travel agent. But I'll have to make an exception for OPODO. For what's it's worth, this agent does make me carve its name in my brain. I booked a flight for 4 people 2 days ago. After 24h waiting, no reply. I called. They confidently told me my flight is canceled. I may choose another. 31min international phone call. I chose another. 24h later, still no reply. I called again, asked for manager. Manager said" oh, it's cancelled, didn't you know that? It's… Read Full Review

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★☆☆☆☆

“Avoid At All Costs!”

Written on: 21/11/2016 by 436Boyd (1 review written)

I was really happy when I booked a flight from London to South Korea via Ho Cho Minh City in Vietnam, with Opodo at a great price. 1 month before our flight they emailed to say there had been a minor change to schedule. When I reviewed the new schedule, we had been put on a flight that departed Vietnam a whole 5 hours before our flrst flight was due to arrive. Clearly not possible! It took over 10 phone calls and over a week for them to resolve the issue. The solution given to us was… Read Full Review

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★☆☆☆☆

“Trick to make you pay more”

Written on: 10/11/2016 by Vreugdem (1 review written)

Immediately after I booked a flight Opodo first refunded the fare and then took the fare of my account. Strange.. Then one week before the flight Opodo sent an email that they could not confirm the flight, because they had "experienced problems with the operating airline's server". Their instruction was to "try to make a new booking on our website again". Of course the price for the same flight had gone up. What a 'clever' way of fleecing clients. Booked directly at the airline for less. Never… Read Full Review

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★☆☆☆☆

“Unhelpful services ”

Written on: 09/11/2016 by Sasha427 (1 review written)

I have used them a couple of times. Until a problem occurred and they did not offer any help or advice. I missed my connection because of the delay of my first connection and OPODO did not want to offer any help or reschedule the flight. I am glad that airline has re-booked me on another flight because OPODO was asking me too pay twice the price for a new ticket. WORST CUSTOMER SERVICE ALSO they booked my plane tickets with non-partner airlines and I did not have enough time to pick up my… Read Full Review

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★☆☆☆☆

“Flight cancellation”

Written on: 03/11/2016 by 8Coughlin (1 review written)

Our flight was cancelled but we never got a notification of it and were only told so when we arrived at the airport. We were told by the airline that Opodo cancelled the booking. They were offering seats that the airline didn't actually release to them at the offered price so when they couldn't honour the booking they cancelled it. Never bothered to tell us. Completely unacceptable! The reason for the cancellation we got from Opodo was that due to the booking being for flights departing within… Read Full Review

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★☆☆☆☆

“Worst service EVER!”

Written on: 26/10/2016

I need to change a letter in one of the passengers name on my flight and it is taking forever! First of all, I paid Premium package so this option to change passengers name is free, but wait...free of charge so that Opodo won't charge you but the airlines will through Opodo! Called a few times the first day so finally someone picked up the phone! A girl answered and asked million questions to verify who is calling, then redirected me to another line, so her colleague asked the same questions… Read Full Review

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★☆☆☆☆

“Dissapear opodo”

Written on: 09/10/2016

Booked my fligths with opodo, when I get to the counter I get notified b the airline that I have no tickets because there was a problem with the charge, Opodo charge my card and then they payed for my tickets with they business account and off course the charge didnt go through. Even though I had no tickets and had to buy new ones at the moment of my flight for double the money, Opodo still had the balls to charge me. I have already sent them 25 emails in total and made 3 calls to them… Read Full Review

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★☆☆☆☆

“Change our flight with no connection to come back London”

Written on: 05/10/2016 by 136White (1 review written)

THis company change our time to flight to Prage to the night where our connection flight to London was in the morning so we couldn't do anything. Opodo refuse to help or give any solution so we loose 200 pounds flight plus 600 pounds for a new flight from Mallorca to London. Real shame… Read Full Review

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★☆☆☆☆

“never again”

Written on: 05/10/2016 by RSURI (2 reviews written)

I writing with great disappointment as it seems Opodo doesn’t care about their customers and this is not coming just from me BUT from so many others in a similar situation like me, who have been messed about by your call centre in India. Its all over the OPODO reviews, wish I had read them before I booked my holidays with you. Surely someone must be reading these negative reviews and dealing with them (I hope) BUT it looks like OPODO is only concerned to take the money and give NO… Read Full Review

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★☆☆☆☆

“Service charge charge”

Written on: 04/10/2016 by DominiqueMahoney (1 review written)

Booked 2 return flights to jersey, £113, on a 10 minute timer to enter all details reminding me I could lose this deal, seemed a good price. There was a service charge of £48 which was instantly removed -£48 leaving price at £113. Price gone up £48 at checkout.thought this would be automatically removed. Turns out had to pay with special card to avoid £48 charge, no sign of this on mobile website especially as under pressure with 10 minute time scale. Got email from airline confirmation… Read Full Review

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★☆☆☆☆

“ROBBERY!!!”

Written on: 23/09/2016 by xaAdams293 (1 review written)

You are a complete bunch of idiots!! Where is my money 50mins and 3people I have spoken to today. 2 people were in India and one was in spain at your head quarters You advertise as a English company and all your details are English. At no point does it say that you will be dealing with India and Spain. Not one of you could give me a straight answer. The last person I spoke to in Spain hung up as she wasn't willing to help!! What a company you are!! I have launched a complaint… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 09/09/2016 by duncantoole (1 review written)

Do not ever book anything with Opodo. I booked a trip involving 3 flights with them for a total of £460 each. One connecting flight was cancelled by Emirates and there was not a suitable choice given to us for an alternative flight. The Customer Service from Opodo is appalling. We had to call them and tell them that the flight had been cancelled and then they refused to provide a suitable alternative. They said that we either had to do a 10 hour wait in Dubai airport or we might get a… Read Full Review

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★☆☆☆☆

“Cheating conditions”

Written on: 31/08/2016

The service terms are worse that the worse insurance company. I bought tickets with reimbursement insurance. According with your site, in case of cancellation I could use such insurance. What a surprise when I have to cancel and I was informed that if I cancel I have to pay 60 Euros due to "cancellation fees" and you will reimburse only the equivalent to taxes (around 20 Euros). When I asked your employee about the insurance, he just told me to go straight to the insurance company, which after… Read Full Review

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★☆☆☆☆

“Refund taking longer than 3 weeks ”

Written on: 28/08/2016 by gunnerdjb (1 review written)

My sons money was taken from his account for a couple of flights, but the flights were not confirmed. He was told the money would be refunded within 24/48 Hrs, this was 3 weeks ago and still waiting. Everytime I call customer services in Delhi I'm told to patient the money is being processed, this is a young lad who cant afford to wait. I've been lied to on each occasion I called customer services, when I ask to speak to supervisors or anyone else who can help, they say someone will call me… Read Full Review

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★☆☆☆☆

“Charged 200£ over agreed price and being completely...”

Written on: 22/08/2016

I did a simple booking, the price was £330 (with a confirmation email confirming that price) but then I got charged £530 on my account. After 2 weeks and 10 calls with the worst possible customer service, I've not had a refund at all and I'm being absolutely ignored. The experience could not be worst, pure frustration through the whole process… Read Full Review

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★☆☆☆☆

“Avoid Opodo at all costs!”

Written on: 19/08/2016 by Avoid_Opodo (1 review written)

Never done RC Review before, but felt it important to pass on my terribel experience with Opodo which seems to be the norm (-Wish I done my research first!). I was buying a return flight (London-Italy). Usual issues that I am seeing with loads of customers: - They charge extra without telling you. - They don't send confirm email. - Both flights failed to book (easyjet & Meridiana). - They cannot fix/sort it manually, and can only offer to refund, and ask you to rebook yourself! - Refund… Read Full Review

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