Opodo Reviews

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 0 ratings and 36 reviews

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Average Ratings for Opodo

  • Customer Service1.1 stars
  • Value for Money1.4 stars
  • Overall rating1.3 stars

 

36 Reviews For Opodo

  • Guest 20th Dec 2009

    Reviewer rating: 1 stars


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    Rude Customer service team - stealing money - monkey business
    don't ever give book by them or give them your credit card details
    I booked by them then I cancelled my booking they charged my credit cards three times they said by mistake and , one month now after my cancellation no money refunded .
    and if you call them nobody listen or care and they have very rude stuff .

  • Guest 17th Dec 2009

    Reviewer rating: 1 stars


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    simply dogy company
    I made a booking by this company and they charged me for the ticket then I cancelled my booking they charged me for cancellation 125 pounds and then instead of refund after 23 days they charged me again , when I called them to inquir about this they said it was done by mistake and the money in my account now after checking nothing was in my account I called again talked to one of the stuff she promised me to give me a call in the same day ,nobody called me then I called agai ...

  • Guest 13th Dec 2009

    Reviewer rating: 4 stars


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    I booked a rental car from Vienna airport through opodo.de in late September 2009. When I returned the car to the company that actually provided it (Europcar), the staff found a small scratch (recorded as less than 1 cm) and told me that I would hear from Europcar if there was a charge for this. When I received a bill from Europcar for over EUR 500 for only the scratch (the rental was pre-paid), I contacted the intermediary broker (Auto Europe) for this charge to be paid from the insurance tha ...

  • Guest 10th Nov 2009

    Reviewer rating: 1 stars


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    Booked an online flight with www.opodo.co.uk, checking carefully that I could change the return leg if I needed to. Fares rules stated that I could for $50.00. So when I wanted to change flight called them but found their offices shut as not 24 hour. Not very helpful when you around the otherside of the world. Next I found the numbers supplied on my literature for calling them from outside the UK were unobtainable, also not very helpful, found another number after having to look on the web. Wait ...

  • dragonraider 9th Nov 2009

    Reviewer rating: 1 stars


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    i hope that some one will finally get a hold of me on a matter of fraud with a memeber of opodo out of texas i have been unable to find away to contact you until now you can reach me at deathone@shaw.ca thank you dave

  • Guest 17th Oct 2009

    Reviewer rating: 1 stars


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    A week after booking 4 tickets from london to rio my family turned up at the airport to find the carrier (tam) had not received the money from apodo. Flights got cancelled despite getting a boarding pass and checking our luggage.

    5 months on, Tam and Opodo are still arguing who's fault it was. No compensation, expenses or apology received.

    Worst customer service i have ever experinced.

  • Guest 13th Oct 2009

    Reviewer rating: 5 stars


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    Good service.

  • Guest 5th Oct 2009

    Reviewer rating: 1 stars


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    As a regular business travel I am discusted with opodo. I booked a flight to the states. They held the money back until the last minute, did not pay klm in time for my 1st class flight. The LIED over the telephone and said they had sent me an email. They sent an email 5 minutes after I spoke with them 3 hours after my flight left. Their phone lines are bot open until 9 am my flight was at 6 am.

  • Guest 28th Sep 2009

    Reviewer rating: 1 stars


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    I booked a flight to Mexico with Opodo and it was quite a random location so I had to get 3 connections each way. I got emailed whilst out there and told that I would have to stay overnight in Miami as one of my flights had changed so I'd miss my connection. I got to Miami and no one was waiting for me as promised (bear in mind I am a young woman on my own and it was 2am- not good). I went to the Virgin desk and low and behold, my flight hadn't been moved at all so luckily they let me on as ther ...

  • Guest 15th Sep 2009

    Reviewer rating: 1 stars


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    I booked three hotel rooms in France on 13 July. Despite being told that my credit card would not be charged until arrival at the hotel more than £870 was taken from my credit card immediately. One week later I received a telephone call to say that only 2 rooms were available in the hotel but "that was alright" as my credit card had not been charged. Apparently my booking had been passed to another agency called IAN.com who had taken the payment but could not supply all the hotel rooms. I ...

  • Guest 9th Sep 2009

    Reviewer rating: 1 stars


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    Please check the rates directly with hotel website before you book with Opodo. It is not unusual for OPODO to charge more than teh hotel themselves. It is a total rip off and the customer service is unimpressive. I totally will not be booking through OPODO again.

  • Guest 8th Sep 2009

    Reviewer rating: 5 stars


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    Provided very prompt refund when our flight to Lima was cancelled - no hassle at all - would reccomend Opodo

  • Guest 18th Aug 2009

    Reviewer rating: 1 stars


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    Booked hotel to stay in las vegas this august paid for all taxs and additional charges which I was told was included in my booking fee.
    Once I reached the hotel the staff told me there was a mandatory resort fee charge which I would have to pay an additional $134. No where on my booking email receipt was this mentioned or shown too me. I was completely shocked. I showed the email that I had received from Opodo to the hotel staff when checking in, who mentioned this should be one of the first thi ...

  • gazwilko 17th Jun 2009

    Reviewer rating: 0 stars


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    This must be the worst travel company ever.i had to cancel my hotel and had to pay 25 dollars plus 25 pounds plus the cost of the appalling telephone service. The line didn't work for 4 calls and then it took over 20 minutes to get through. They should have an on-line cancellation system but obviously this does not make them any money. DO NOT USE OPODO

  • Maria1234 3rd Jun 2009

    Reviewer rating: 0 stars


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    Horrible service from Opodo and "invisible" extra charges. Premium call rates charged to UK customers who contact customer service for changes/cancellations. Cancellation fee £25 not advertised or disclosed on purchase of air fares. Avoid booking through them if at all possible. Better to go to the individual airline directly.

    Word of advice: one way to avoid paying the premium rate for UK calls to customer services is to use the number they quote as the overseas access number, this wi ...

  • AlexNc 19th May 2009

    Reviewer rating: 1 stars


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    Booking with opodo.co.uk - worst support I have seen before and other problems

    On this spring I've booked two hotels in Egypt with opodo.co.uk. I have mixed fillings about this booking system.

    First of all I want to mention that they have disgusting customer support. For any enquires that were sent using their web site, they have provided answers more than one week later or haven't provided it at all. Also it is practically impossible to get answer for calls on the customer support phone numbe ...

  • Guest 23rd Apr 2009

    Reviewer rating: 0 stars


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    I have to cancel the flight to bangkok through opodo. The cancel fee was 125 GBP or it will cost 100GBP + diff flight cost to change the flight. To change the flight was come to total 600 GBP while they are advert price for the new flight as 400 GBP.It is their policy to try to get people to cancel flight instead of change the flight. They get more fee that way!

  • Guest 14th Feb 2009

    Reviewer rating: 0 stars


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    I booked a car with opodo for my trip but then had to cancel it. I had to phone 4 times - agents would put me on hold and sometimes the call was cut off - and spent 40 minutes on the phone, getting charged for the call as well as the cancellation charge.

  • Guest 13th Feb 2009

    Reviewer rating: 0.5 stars


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    I have booked a holiday to Tallinn with Opodo. The airline has cancelled our flight home and offered two unsuitable alternatives. We have been offered a full refund. I have found an alternative flight with Easyjet flying on different days. It has taken Opodo 2 days so far to change my hotel booking to reflect the new flight dates. I had to speak to 4 different departments to find out they are dealing with it and to cancel my current flight even though my holiday is a package. The customer ...

  • Guest 24th Jan 2009

    Reviewer rating: 0 stars


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    I booked 3 flights through Opodo. When arriving at the airport the airline told me that no booking had ever been recieved so I was forced to pay for the flights again directly through the airline as I couldn't get through to Opodo on their helpline number. I have been trying to contact Opodo (through email and phone) to get a refund for my flights they never actually booked for the past 4 months and have so far recieved only an email stating they are 'investivating the matter'. I hold very littl ...