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Written on: 20/06/2014 by obJordan223 (1 review written)
the booking process was easy and i really found the best rates here on expedia for a hotel room in new york. when we arrived at the hotel everything was arranged as we wanted to be and we had no problems checkin in. job done, easy & fast… Read Full Review
Written on: 23/10/2013 by m213reily (1 review written)
I go to Expedia almost every time I'm looking for a trip. They have so many flights and hotels to choose from so that I'm able to find exactly what I'm looking for. I've booked trips within the US and abroad (to Europe) several times through Expedia and I've been happy with the experience. Their customer service has also been good. Whenever I've had serious weather related issues (a hurricane caused me to cancel a trip), they've worked with the hotel and airline to make sure that I get a… Read Full Review
Written on: 20/08/2012
The room was very nice, clean and comfortable. The hotel is new and I understand that they are in the learning process. We left the room about 10:30 and returned about 4:30 after having drinks and the room had still not been cleaned. When we requested the room be service it was done promptly. The golf course is great. The food was very good… Read Full Review
Written on: 03/04/2012 by tonyr1234 (2 reviews written)
Never had to use the customer service, so cannot comment on that aspect. Booked at least 10+ trips and never had any issues. Alot of the time their prices seem to be cheaper. Even if they are not it is only marginally more expensive. In the end I usually choose expedia as I never have any issues, can recall any booking info and the site does have a great deal of information… Read Full Review
Written on: 05/03/2012 by niki83 (2 reviews written)
I never had problem with expedia. I have booked twice hotels and once package: hotel + plane. Everything worked right each time I made reservation. But price are not always the best deal , so check out before you book on others webiste… Read Full Review
Written on: 20/02/2012 by rupal2 (107 reviews written)
I have recently booked two tickets to America using Expedia and I have to say the process was rather simple and straightforward. I have used other travel agents in the past, with a few crashing out just when I'm about to book, or worse still once I've entered in my card details. We all know how your heart stops beating, hoping the transaction didn't go through, and never knowing whether to book again or not. So far the experience has been good. I am not a fan of the way you have to search for… Read Full Review
Written on: 26/01/2012 by rupal2 (107 reviews written)
Despite reading the reviews below, I decided to go ahead and book my flight tickets with Expedia. The flight was one of cheapest direct flights we could find, and I thought if anything does go wrong, at least it will get sorted quickly as Expedia is such a large company. The payment was taken, and the confirmation email was sent. So far so good. Will update you when I return from my trip… Read Full Review
Written on: 14/07/2011
It's not true that Expedia.com has terrible customer service, though it's true that the first few times I tried calling, no one would pick up. Finally someone picked up and I explained to her that I found a better price. I was put on hold for around 20 minutes while she consulted with her advisers, but in the end, Expedia.com refunded me 450$ and threw in a 50$ coupon. They have my trust, would definitely use their services again… Read Full Review
Written on: 06/04/2011 by Troutman1989 (1 review written)
I'm surprised at all the poor reviews this site has got. I've booked 2 holidays through them with my partner and we have had no problems at all and always found an excellent price.
The site is easy to use and we even booked taxi services from hotel > airport no problems at all.
Maybe we were lucky as customer service doesn't seem to be too great?
One additional thing to note is that prices seem to fluctuate daily so always check before booking… Read Full Review
Written on: 21/01/2011
Seriously is this just a forum for people with complaints? I've booked with Expedia a number of times, never had a problem and got some good deals. Anyway I'm sure problems do happen!… Read Full Review
Written on: 13/11/2010
For those of you who are impatient, here's how I felt overall:
My trip was great, I will use Expedia again.
For those of you who want all the nitty gritty details:
I was thoroughly worried before I booked my trip with Expedia.ca, since all of the online rating seems to say that Expedia is a nightmare to deal with. For that I do not doubt, because their call center is so busy that if you wish to contact them, you better set aside an hour or two to be put on hold for. Anyway, rather than… Read Full Review
Written on: 11/07/2010
My boyfriend and I went to Florida last year with expedia. Their prices were amazing so we decided to book with them, we were a little nerveous at first as we had never gone with them before but friends had so we went for it. Im so glad we did. Our 2 week holiday went without a hitch, we flew with Thomson and stayed at a hotel on International Drive. There were no problems at all and we had the most amazing holiday ever. The only thing we didnt realise was that we had to pay for the second bag… Read Full Review
Written on: 27/05/2010
WE SAILED WITH CARNIVAL LEGEND FROM TAMPA,FL ON 05/16 WITH OUR TWO KIDS.THIS WAS THE FIRST CRUISE SO WE HAD NOTHING TO COMPARE TO JUST REFERENCE FROM WHAT PAST FAMILY/FRIENDS THAT HAD CRUISED AND OTHER REVIEWS.I HAVE TO SAY THIS MIGHT HAVE BEEN OUR FIRST CRUISE BUT IT WILL NOT BE OUR LAT ONE. WE WILL DEFINTELY CRUISE AGAIN WITH CARNIVAL.FROM OUR STATEROOMS TO THE HOUSEKEEPING/WAITERS/ALL THE STAFF ALL FRIENDLY AND EAGER TO HELP RIGHT AWAY-THE BEST THING IF YOU HAVE KIDS THEY WILL INDEED LOVE… Read Full Review
Written on: 29/03/2010 by Donatella98 (2 reviews written)
Please note that I have ONLY used Expedia to book flights - hotels, cars etc are not included in this review.
I have used Expedia to book flights many times (probably 10ish return flights) over the past few years and every time I have been happy with it. It is a good tool to search for the cheapest light and it often has discounts you can't find from the airlines' websites. The one time I booked a trans-atlantic flight (London to NYC), they kept changing the flight times. But other than that… Read Full Review
Written on: 09/09/2009 by jaysumalnap (3 reviews written)
As I was searching through google, I did find sites of places where users have had bad experiences with Expedia. However, there are many more users who are satisfied with Expedia, rather than unsatisfied with it. If you really think about it, only people who have had bad experiences with Expedia are likely to complain as opposed to satisfied users who are not likely to write any comment at all. In my opinion, Expedia is one of the best sites to offer deals. They are ranked in the top 500 in… Read Full Review
Written on: 18/07/2008 by liliacooky (1 review written)
Expedia have good customer service, were very friendly and helpful, and have no problems concerning any missed reservation or anything like that. Very good job… Read Full Review
Written on: 11/05/2007 by JenniPhan (3 reviews written)
I booked a weekend trip to Las Vegas for my birthday but with moving and job changes I was unable to go that weekend, so I called in to change the reservation under my friends name, so her and her boyfriend can use the room. Well she ended up not going and didn't bother to call me so I can cancel my reservations. So when I found out I was extremely upset because that's $600 out of my pocket but then I called Expedia and asked them if there was anything they could do. I would've been happy… Read Full Review
Written on: 07/11/2005 by TrevorS (5 reviews written)
We booked six hotels for a touring holiday of California with Expedia. The information on each hotel was good. The booking confirmation came within minutes and the prices were good.
When we arrived at each hotel, no paperwork was required. In four out of six of the hotels we were upgraded.
With this type of service I wonder how travel agents will survive.
A minor frustration was that each hotel had to be booked and paid for one at a time. It would be nice to be able to compile a list and pay… Read Full Review
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