Expedia Reviews - www.expedia.com

Click here if this is your business
★☆☆☆☆
1.2 / 5
756
8% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Expedia - www.expedia.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“do not go with Expedia”

Written on: 03/07/2015 by JanSusan (1 review written)

We purchased airline tickets through Expedia for connection flight to Columbus Oh. We purchased travel insurance as well. We purchase tickets 3 months in advance. We got notification from main flight airlines that they delayed our flight for 5 hours. We will not be able to make our connection flight. Expedia refused to cancel or change our tickets for later time connection flight. All they offered is sympathy. We feel we are treated fair… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“False Booking”

Written on: 02/07/2015 by Olson1967 (1 review written)

I had a trip planned to come back to my hometown but it was a late arrival with my plane and I wanted to stay at a hotel for one night. I booked a hotel and everything, letting this women who works for expedia that I am only 19, is it OKAY FOR ME TO CHECK IN? She told me yes, everything is okay. Called the hotel days before I could cancel the hotel room and the man at the front desk told me I had to be 21 to check in. I was very mad, I had to drive home at 2am. BS phone workers, only want you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ripped Off Because Our Father Died”

Written on: 26/06/2015

I purchased two airline tickets through Expedia for my sister and I to travel to NY to visit our father & family. Our father had been progressively doing worse in hospital, and we new he probably only had days left to live. When booking our flights, we knew our return date might change if our father did pass away. We would need to stay for arrangements, help family and stay for he funeral. We purchased additional travel interruption insurance just in case. Unfortunately our father did pass away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely the worst customer service. Don't waste...”

Written on: 23/06/2015 by Buchananhi388 (1 review written)

Absolutely the worst customer service. Don't waste your money here. We booked a condo on the beach in Destin Fl at Sundestin with confirmation number and date. When we got there they had unbeknownst to is changed it to another location way off the beach. The customer disservice dept was totally unresponsive. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“guaranteed is NOT GUARANTEED:(”

Written on: 18/06/2015 by cxColeman1984 (1 review written)

Made reservation with Expedia for Chicago Hotel with only requirement being two beds. Was guaranteed two beds. Called back to check and was again guaranteed two beds by another agent. arrived at hotel where there was only one bed available. Offered rollaway for 4 people! Nightmare. Expedia offered to "cover the cost of the rollaway"...that's only $20. Are you kidding me? I have been on the phone with 7 Expedia reps, all the way from phone operator to mid-level management and was told the last… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutley appaling”

Written on: 16/06/2015 by Ranjna (1 review written)

I would never book with Expedia ever again. If I could give the rating a zero then I would but unfortunately it will not allow me to do so. I booked tickets to Amsterdam and paid for the flights and hotel via Expedia. Both myself and my partner reached the check in gate 2 hours prior to departure. After security we looked on the screen and it advised that the gate was due to open in 6 minutes. Within that time my partner visited the bathroom. Within 5 minutes of the gate opening it closed and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never Book ANYTHING on Expedia!!!!!!”

Written on: 16/06/2015 by FayeWang (1 review written)

I booked a holiday Inn for about 120 bucks via expedia Then I went to holiday Inn to see their website price It is actually cheaper!!! only $100 bucks, and they offer breakfast buffet for two adults if you add $10 bucks. So I emailed Expedia that holiday Inn official website is cheaper, and if they can get me the $10 bucks buffet, they replied me three days later that they cannot give me the buffet. I have to contact holiday Inn myself. And they say the price match I have to submit a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible Service”

Written on: 15/06/2015 by ExpediaReview (1 review written)

I had purchased two tickets on 6/10 to Michigan. I accidently put in my nephews incorrect middle initial. I saw my mistake and called to change on the 10th. It was a quick 10 minute call. This change of his middle initial never occurred on the reservation until a 2nd call, but the first call removed my grace period for a free cancellation (which I did not know about). On the 11th I was told by my family that I booked the wrong weekend. So, I called Expedia a 2nd time on 6/11 (inside the grace… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never Ever ”

Written on: 15/06/2015 by weO'Sullivan405 (1 review written)

I had booked a resort for my Goa Tour from Expedia. While i was booking my hotel booking dates from 30th May to 2nd June the site booked the tickets from 10th June to 13th June due to site error of Expedia . When I saw this site error from Expedia I had called them to refund my money back and registered a complaint. In the mean time i booked another resort and stayed there. After some time they mailed me that it wont be possible to refund the money back. Again I called them and asked them to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No service, Poor Poor”

Written on: 13/06/2015 by henrylopez (1 review written)

Contacted Expedia to change a flight, i was on hold for 35 min until i was finally able to speak to someone. After a 35 min conversation they told me that i would have to go directly through the airline to make the change i needed. After speaking with the airline i was informed that the only people who could make the change would be Expedia because the airline wasn't able to view necessary information such as pricing i had gotten through Expedia. Called Expedia and was on hold for 45 min before… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They do not refund price difference if you find it cheaper”

Written on: 08/06/2015 by Kelleher97 (1 review written)

They should be sued for falsely advertising that they will refund difference if you find it cheaper as they DO NOT and they ignore all emails. Would NEVER deal with them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful experience, never again with Expedia”

Written on: 06/06/2015

They did not honour the best price guarantee and now I have just found out by accident that my BA flights booked through Expedia do NOT include checked luggage. So, £100 extra to pay. If they weren't including baggage wouldn't you have thought the honest thing would have been to have presented it as an option? Oh no. That would have highlighted the fact that the holiday was more expensive than it appeared. Here's hoping the hotel room includes a bed! NEVER again with Expedia… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“booking a family vacation to Cancun”

Written on: 02/06/2015 by gerri19 (1 review written)

be aware before you book your vacation with Expedia. My husband spent most of Monday trying to book our family vacation to Cancun, MX. When he clicked on room we wanted and the details of the room and $50 sand credit/free 24hr cancellation. When he printed out the itinerary, the details of the room didn't print out. So he called Expedia after 2 hrs going back and fourth, the supervisor said it was my husbands fault that he clicked on the wrong room.. Too may a long story short, the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No refunds when their error”

Written on: 30/05/2015 by lacoop (1 review written)

We paid for a return for two persons on a shared shuttle from Newark airport to our hotel. The vouchers came but the company in America said although from the invoice he could see we had paid, the voucher was only for one. He kindly took it but said he shouldn't, on the return the driver for the pickup refused to use the single voucher with the wrong date and said he could also see we had paid for the right dates but he would only take us if we paid again which we did. I have phoned numerous… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE!!! NEVER USE!!! NO PRICE MATCH GUARANTEE!!!”

Written on: 20/05/2015 by nevermore99999 (1 review written)

I researched a trip and found a package on Expedia. Before booking my trip I compared prices and found the same exact trip for $350 less. Called Expedia and the agent looked at the other site, confirmed the booking was exactly the same and said if I let her book the trip I would get the better price. After 1 hour she finally finished the booking and when she went to charge my credit card was charging me $65 more than my original booking with Expedia. I asked what happened to the price match… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't Book Expedia - No Level of Customer Support...”

Written on: 18/05/2015 by JennifersAunty (1 review written)

Just booked some flights direct with airline and was looking for a hotel in Malta. While in Expedia noticed they were advertsing a good deal on a Secret Stay Hotel ( you find out name of hotel after you book and pay). My instincts told me - don't do this - but after reading the limited description decided to book it. To try and minimise risk of getting a dodgy hotel I opted to book 2 rooms at the 4* rate. Description said Pool(s), air condition, internet etc. You can't go wrong with a 4*… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I booked flight and hotel through Expedia. When my...”

Written on: 15/05/2015 by geFigueroa74 (1 review written)

I booked flight and hotel through Expedia. When my credit card statement came, I fortunately noticed that Expedia had sent 2 charges to the credit card for the same booking. I cancelled the credit card and contacted Expedia. I spent 40 minutes on the phone to find out that they were aware of a double booking and had cancelled the flight without cancelling the charges on my credit card? The next day, I spent another hour on the phone. I still could not get anyone from Expedia to admit that they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible and misleading travel experience - never again!”

Written on: 12/05/2015 by Anabelle233 (1 review written)

Just tried to contact customer service to change a return flight because of illness. I bought an insurance policy because I knew this was a possibility considering my parent's age. Got some overseas agent - after holding for 45 minutes - who basically told me to call the airlines he was flying on to change the ticket. Then to call the insurance to file a claim - then she just disconnected me! I WILL NEVER BOOK USING EXPEDIA AGAIN. Their customer service is horrible and the deals aren't much… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Service Ever”

Written on: 09/05/2015 by 460Fernandez (1 review written)

More untrue promises from Expedia....lowest hotel prices not even close......coupons offered by Expedia are worthless and never accepted. If you ever have to make a change to a reservation it will be wrong and it will cost you money. Also have been told numerous times that the worst rooms in the motels are given to Expedia customers! I have been trying to opt out of Expedia for 2 months now and it has been next to impossible. Hopefully the BBB can assist. Really tired of getting 10 plus… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use expedia. Save your money and frustration...”

Written on: 06/05/2015 by Greenwood348 (1 review written)

Do not use expedia. Save your money and frustration for something else. I booked a first class flight round trip and come to find out afterwards that only 3 of the 4 flights were booked on first class. The forth flight was booked coach. So I called to change the mistake and I was told that there would be a $431.00 up charge for the change to first class. After spending hours on the phone and going up the so called latter I was put on hold for infinity..  Will never use them again … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview