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★☆☆☆☆

“Expedia did not notify my elderly mother motel closed”

Written on: 13/09/2017 by zzztaz1 (1 review written)

I booked a room for my elderly mom and sister who both are diabetic. They had to evacuate Fl and were on their way back. They were on the road over 10 hours and hadn't had the medication. The motel I booked lost electric and they were unable to check in. None of us were notified by Expedia nor the motel. I was on the phone over 3 hours with Expedia. They kept switching me to other people. The last one said the lines for discounts had shut down so they couldn't help me. I didn't care… Read Full Review

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★☆☆☆☆

“'ULOOKUBOOK' AVOID AT ALL COSTS!!!”

Written on: 10/09/2017 by Danielxm1948 (1 review written)

Found holiday online, called the agent and gave them the reference number stated. The agent went through all the details with me 3 times and since I was happy with it all I went ahead and paid the requested amount. one hour later I received a call from the agents so called supervisor telling me that the flights were not available and would I settle for changes. I refused, he assured me that no money has been taken from my account but that remains to be seen. Very disappointing outcome… Read Full Review

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★☆☆☆☆

“Won't Honour Price Match”

Written on: 09/09/2017 by awm49barhill (2 reviews written)

I booked with expedia as they were the cheapest website and I liked their offer where they would price match a competitor or their own website if found cheaper up to 48 hours before departure. A few days later I was looking to book the same hotel for a friend and found it cheaper on their own website. I got the screen shots and filled in the form and they denied my claim because I used a coupon. I highlighted in their terms state that publicly available coupons were fine. They then responded… Read Full Review

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★☆☆☆☆

“At the March this year I booked holiday package from...”

Written on: 28/08/2017 by val194snaper (1 review written)

At the March this year I booked holiday package from Sydney to Phuket for 8 nights include flights. It cost for me $4694.20 for 3 persons include way back. Flight back was 16/04/2017, but my wife was accidentally admitted to the hospital at 15/04/2017 with terminal condition( unconsciousness.,stop breathing ,and more,....ambulance....). So it was for me very stressful situation, and after that I contact with Expedia at the same day and ask them rebook my flight two days latter according with… Read Full Review

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★☆☆☆☆

“I shall never book again with Expedia- Worst online!”

Written on: 27/08/2017 by alamo1 (1 review written)

I booked an Hotel in Halstead and correctly entered the dates. When I received the itinerary it gave the incorrect date. The instructions given on the web to change this did not work at all. I then spent ages on the phone trying to contact Expedia. Finally I got directly onto hotel but they could not change as booking was with Expedia. Finally after 30 mins. on the phone Expedia did change the booking.- With a CHARGE And I am still not sure how much!!! … Read Full Review

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★☆☆☆☆

“Promises of assistance, but no follow-through”

Written on: 26/08/2017 by Adriel205 (1 review written)

After I paid for a rental car through Expedia, the rental company charged me a large additional fee when I returned the car. I called Expedia to get them to explain the fee. The rep said he tried to call the rental company to get a breakdown of the charges, but the finance office was closed. He said someone would work on it the next day and inform me. After two days, no one had called or emailed me with any information. So I used Expedia's customer service email address to request service… Read Full Review

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★☆☆☆☆

“Miss sold our hotel, extra £200 cost on arrival”

Written on: 18/08/2017 by KarenBristol2017 (1 review written)

I clearly booked a room for 2 adults and 2 children, I even had to put their dates of birth in so no confusion over ages, but when we arrived at the hotel we were told we had only paid for a double bed, extra beds cost £55 each a night and they could only fit one in the room (we have two teenage kids!) I don't know where expedia, or the hotel, expected our kids to sleep? we had to upgrade to a suite at an extra £100 a night for 2 nights or there wouldn't be enough beds. not using expedia… Read Full Review

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★☆☆☆☆

“Expedia paid, but did not pay the airline -Seats...”

Written on: 07/08/2017 by saHolbrook55 (1 review written)

Never Use Expedia - They cannot be trusted. Because Expedia did not pay the local airline or its portion of a ticket, the seats were cancelled, and passenger was left stranded overnight in Ecuador with no hotel, and no onward flight… Read Full Review

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★☆☆☆☆

“Stuck with a smoking room!!”

Written on: 27/07/2017 by Careimer (1 review written)

I booked a non-smoking room at a Hampton Inn but was told when I checked in that all they had was smoking rooms left. I questioned how I was able to book a non-smoking room and they informed me that EXPEDIA grabs whatever rooms are left. When I contacted customer service, they told me they attempted to contact the hotel but no one answers the phone there.....what a joke! It is not the hotels fault, it is EXPEDIA's fault!!… Read Full Review

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★☆☆☆☆

“Made a reservation”

Written on: 22/07/2017 by Enzo310 (1 review written)

made a reservation with Expedia today and explained that I wanted a hotel with an outside pool. Ok, done. I booked it and called the hotel. The pool was closed by the inspector due to chemical levels in the pool. I cancelled my reservation. Call Expedia and reservation was cancelled. I then asked them to help me with another attempt to find a hotel with an outside pool. Done. I called the hotel, hotel stated they had a lot of people in for a ball tournament and that the pool was very small and… Read Full Review

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★☆☆☆☆

“Card keeps getting flagged up for fraud ”

Written on: 18/07/2017 by DannyDddddddddddddd (1 review written)

The last 4 bookings I have tried to make have not worked, instead of a nice easy booking online, I've had to call them, then after going through all the payments they say they have to put me through to the fraud team every time. Just book with booking.com much less haste… Read Full Review

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★☆☆☆☆

“EXPEDIA DECEIVES, MISLEADS -- NEVER PATRONIZE EXPEDIA...”

Written on: 16/06/2017

June 16, 2017 EXPEDIA DECEIVES, MISLEADS -- NEVER PATRONIZE EXPEDIA AGAIN. I just returned from a week in Honolulu -- Flights,Transfers, & Hotel via Expedia [I cannot find a way to do Yelp nationally, so have to do it via a local office -- want the local folk to send it up to the real suits wherever Expedia does its business nationally]. The "Hotel" turned out to be a privately owned condo, in a place called the Castle Waikiki Grand Hotel. A misnomer if there ever was one. 1. That was the… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 27/05/2017 by cfraser44 (1 review written)

Don't use Expedia to book a trip. I needed to book a package (flight, hotel and car) with 2 people one way and only 1 person return. I was advised that Expedia could not do this and had to book the trip for 2 people one way, and arrange a separate ticket for one to return. After I booked, I found out that doing this costs an extra $500, yet Expedia did not advise me of this at the time of booking. When I contacted Expedia they stated that packages always included return and that this was a… Read Full Review

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★☆☆☆☆

“BAD BAD BAD BAD ”

Written on: 25/05/2017 by Brenton211 (1 review written)

Never again will i book with through expedia. I logged onto my account and it showed that the room will be a rate of 81. 00 however after booking and ready to pay it shows me 107. 00 per night. I called expedia and was on the hone with them for almost an hour and no one was able to help me. However made me feel as if i didn't know what i was talking about. it got to a point where i was very upset and they didn't seem to care. Told me i can call customer suport which i told tem thats the… Read Full Review

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★☆☆☆☆

“buyer beware!”

Written on: 19/05/2017

I can no longer trust this company and would not recommend them to my worst enemy!… Read Full Review

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★☆☆☆☆

“Kicked out from Gran caribe real”

Written on: 06/05/2017 by 80Bailey (1 review written)

I Got Kicked Out Like A Dog From Gran Caribe Real I am a 51 year old man, resident from New England that had big hopes and saved for this dream vacation. We were a group of 5 couples. The night of Friday, April 21st, after a long day I sat at the lobby at 11:45pm. I saw a little fish massage tub and dipped my feet in for 10 seconds. I quickly got approached by security and I apologized for the incident. The night manager and 4 security guards surrounded me. I felt threatened and scared and… Read Full Review

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★☆☆☆☆

“2017 Hotel stay at Quality Inn in Modesto, CA has BED...”

Written on: 19/04/2017

Expedia did a good job in booking this stay. However, I was double charged by the hotel. I attempted to contact the manager for 3 days after with no response. Expedia is the one who gave me a voucher and refund, not the hotel. After 2 weeks of being at home, I found bed bug larvae all over my luggage. I then remember seeing a grown bed bug in my room, thinking it was a baby roach. I then looked up past reviews on this place, which have bed bug reviews!! Now my girls and I are currently dealing… Read Full Review

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★☆☆☆☆

“Misleading People for Reservation”

Written on: 17/04/2017 by iuFitzgerald418 (1 review written)

Expedia's agent misled me on the cancellation policy and rush me to book the hotel. Every time I call Expedia for something, I have to wait more than half hour before someone can talk to me on the phone. Wasting time… Read Full Review

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★☆☆☆☆

“no booking confirmation”

Written on: 11/04/2017 by Johnnb (1 review written)

After booking a hotel through expedia, I expected a booking confirmation to be sent to my e mail address, when it never arrived I sent 3 e mails over a number of days requesting a confirmation of my booking, back e mail was replied to with an automated e mail promising they would get back to me within 24 hours but they never did, about 3 or 4 days after my fourth e mail they sent me a message stating they wold send me confirmation of my booking and I could also go to the my trips section of… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 06/04/2017 by Black384 (1 review written)

Booking ID :  OF2VAW Booking description : Round trip business class flights from Kolkata to Koh Samui via Bangkok Problem : Got an email from Expedia saying that that one leg of the return trip flight (Koh Samui to BKK)  had an issue as the airline was no longer operating a business class service on that particular flight, and wanted to offer a different/earlier flight that did operate business class. I accepted this change and said that I was fine with either the alternative flight or happy… Read Full Review

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