Expedia Reviews - www.expedia.com

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★☆☆☆☆

“Worst Service - avoid at all costs ”

Written on: 20/03/2017 by Alysonx376 (1 review written)

Agent Gerald took 63 minutes to make minor change to reservation. Completely unhelpful in anyway. Avoid Expedia. Go directly to the airlines. You will not save any money by using this horrible service. … Read Full Review

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★☆☆☆☆

“Worst service ”

Written on: 19/03/2017 by McBride1969 (1 review written)

They are The worst customer service ever they don't explain anything and put you on hold when I don't want to hear what you have to say. They don't want to deal with your problems , don't communicate well, i'm can never help you with your issues . I will never book through them ever again! I have never had as much trouble with customer service as i have had with them!!!… Read Full Review

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★☆☆☆☆

“Inaccurate Website Information”

Written on: 19/03/2017 by 12McDonald (1 review written)

Booked a hotel room for December 2017 for 2 nights. Was very excited got confirmation, credit card charged, then 1/2 later get a cancellation notice from expedia telling me the hotel cancelled and it was probably due to my credit card. I knew that was wrong as I saw the pending charge on cc. Went directly to hotel website and put the dated I wanted in and they required a 3 night stay. Expedia did not have that info and so I do not trust booking any travel with them. (the hotel refunded the… Read Full Review

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★☆☆☆☆

“EXPEDIA- HORRIBLE BUISINESS PRACTICES”

Written on: 15/03/2017 by 1960Sheridan (1 review written)

I was going to purchase tickets thru expedia when it showed a lower price than American Airlines, however midway through the purchase, it raised prices on me to more than American Airlines and asked me to confirm and finish paying. I did not confirm and I did not finish my purchase, however Expedia kept my credit card info (even after I deleted it) and charged my account anyway. After calling customer service at Expedia, they told me that it was just a pending transaction and not confirmed… Read Full Review

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★☆☆☆☆

“This is crazy!!!!”

Written on: 13/02/2017 by Snow394 (1 review written)

Feb 5-12 2017. When you're supposed to be on Norwegian cruise line through South America, but instead you're back home in Canada with your children all because Norwegian cares to educate the cruise ship centres about not bringing a Samsung 7 aboard instead of educating their sales centres about proper documentation required to sail through South America. After being told we cannot board because of insufficient documentation, They left us stranded for 7 hours without any assistance, nobody came… Read Full Review

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★☆☆☆☆

“DO NOT use them!!!”

Written on: 03/02/2017 by sitkasky (1 review written)

I had a $1,140.00 credit I had to use within a year. For the last month.. 10 calls and 14 people, each call lasting over an hour.. the last one over 2 hours! They say you have a year to use it (credit) after 30 days it goes off the books and then they have to create a FAKE flight to get the credit BACK under your name, then they have to figure out HOW to apply it to the trip you actually want. ALL the while on hold because OH GEE they can't call you back ONCE THEY GET IT RESOLVED!! so you… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE!!!!”

Written on: 03/02/2017 by Ryland365 (1 review written)

I won't tell the full story of how I was on the phone; on hold, explaining, and then explaining again how I was wronged, only to be put back on hold for another (up to) 45-50 minutes! They still haven't solved my problem over two weeks and I've been wrongfully charged $741 for a hotel that had free cancellation and no pre booking fee!! DO NOT USE EXPEDIA, trust me, you will regret it. I certainly do and will never use them again. Try booking.com, or hotels.com, anything! just don't use Expedeia!… Read Full Review

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★☆☆☆☆

“Wrong Info Provided”

Written on: 29/01/2017 by Lindsey183 (1 review written)

I booked a cruise with Expedia, Balt to Balt on Royal Carribean. My friend was married 2x and divorced, so her birth certificate doesn't match her driver's license, and she doesn't have a passport. One agent told her that she would be fine with just her license and birth certificate. However, 3 weeks before the cruise, she was told that she needed a passport. Also, the agent I booked my cruise with has not been helpful with answering other questions regarding the trip. Do not use Expedia… Read Full Review

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★☆☆☆☆

“Did not honor red cross offer ”

Written on: 17/01/2017 by Whitten123 (1 review written)

Our party of 6 experienced the Ft Lauderdale shooting evacuation. We did not have anything, except I had my purse and the 4 men in the group had their wallets. After we arrived at the Port Everglade, hours after the evacuation, we were told that the Red Cross made some rooms available. We were directed to the Expedia site where there was a green button that said something like "Red Cross waiver". We pressed it and the dates for the reservation were automatically entered, we could not change… Read Full Review

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★☆☆☆☆

“They suck”

Written on: 13/01/2017 by ccMcCormack12 (1 review written)

There was an issue with my reservation, and they never addressed it. Do not use them… Read Full Review

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★☆☆☆☆

“respect your dollar don't use Expedia ”

Written on: 02/01/2017 by Fedupwithserrvice (1 review written)

Terrible terrible terrible...I called to book a room the price was different then quoted. I was hung up on while trying to figure out the huge price difference . I will never use there service again and will file a complaint. The customer service agent put me on hold then the phone disconnected so I called back and got hung up on again. The customer service representative was rude. Kept interrupting me as I was speaking as if I was bothering him. I booked elsewhere and was treated nicely… Read Full Review

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★☆☆☆☆

“Worst vacation imaginable!”

Written on: 29/12/2016

I booked a trip to the Wyndam Fortuna hotel on Grand Bahama for 5days. What a HUGE mistake! My flight arrived at 11:00 am and the courtesy transportation to the hotel was no where to be found. Got a cab ride $25US no big deal. We get to the hotel and are informed we can't check in til 3:00pm. So after sitting around and waiting for the better part of our first day to access our room,so we can get settled in. We see the room and it is not the ocean view upgrade I saw on the web site. The room-… Read Full Review

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Lynnbarry2015's Comment

Written on: 23/02/2017

This type of complaint drives me crazy....Blaming Expedia for what he didn't like about the hotel. Expedia does not own or operate the hotel. Face it....traveling abroad is a lot different than taking a trip to Memphis TN. You use Expedia to BOOK a trip for a discount. If that is what you got then zip it.

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★☆☆☆☆

“Car search engine for different drop off is not...”

Written on: 22/12/2016 by BrandenCahill499 (1 review written)

Got charged double because the Expedia car rental search engine for different drop off location is not working well.... after 2 hours of talking to 4 different Expedia agent, the last one which they referred as one of the manager, I just hung up the phone... Almost 2 hours in the phone with them is not worth it... I will never recommend the experience... This just ruined the excitement of the trip… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 18/12/2016 by Cuddifer (1 review written)

Trying to cancel hotel reservation. Talked to hotel front desk and they said they would cancel and refund..just need Expedia to call them and they can confirm. Literally been on hold for 1:28:16 and no one has even answered. This is absolutely terrible customer service… Read Full Review

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★☆☆☆☆

“No Responsibility”

Written on: 07/12/2016 by 484Brennan (1 review written)

Missed a connection due to an hour layover in Ft Laud having to exit one terminal and bus to another, go through security again! Expedia sold the tickets, but says they have no responsibility for selling an impossible connection. Silver Air blames Jet Blue, Jet Blue blames Silver Air. Disgusted. … Read Full Review

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★☆☆☆☆

“Horrible experiance”

Written on: 19/11/2016 by AustinMcGarry12 (1 review written)

Booked a hotel room and was over charged $500 When I contacted them of course you don't get someone who can speak English. Credited us $280 out of $500 and gave us a $100 credit on our account. Tried to book another room later and use this so called credit and they wanted to charge us $255 after getting the credit for a room that I booked directly with the hotel for $119. Never use them. … Read Full Review

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★☆☆☆☆

“TOTAL LACK OF SERVICE .”

Written on: 10/11/2016 by thailandhomestay (1 review written)

applies FOR CLIENTS USING THAILAND EXPEDIA . As a new partner with 30 yrs experience in tourism & property letting through countless agents world wide , i have never come across such a pathetic attempt at being a service providing team as that of Thailand's. IF THE RESPONSE BOOKING CLIENTS receive is anything like what we as owners receive God help us all ! Pictures fail to down load ,promotions fail to down load ,and staff there either have no grasp of English or a total show of apathy… Read Full Review

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★☆☆☆☆

“Refuses refund per their policy, double billed”

Written on: 24/10/2016 by seprice11115 (1 review written)

Don't book anything via Expedia. They charge your credit cards as soon as reservations are made. If they make error, you will be given a run a round even when they give you confirmation a full refund is due and you will have it with in 7 business days charged back to card. They blame hotels for their error. After this trouble, Please do use their site to find hotels, plane tickets and the like, then call for your reservations personally, you get the same price as you would thru Expedia or any… Read Full Review

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★☆☆☆☆

“Did not honer price guarantee”

Written on: 06/10/2016 by Zackeryx91 (1 review written)

I found the identical flight I booked eight hours later with a lower price and they claim it was a different flight. They are very dishonest… Read Full Review

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★☆☆☆☆

“Worst company ever.worst management ”

Written on: 05/10/2016 by Zaria379 (1 review written)

After booking whole flight one sector from daresalam to Nairobi was removed telling us that local lag is not available. Later on same lag was made available in a cheaper price to other customers… Read Full Review

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