Expedia Reviews - www.expedia.com

Click here if this is your business
★☆☆☆☆
1.2 / 5
877
8% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Expedia - www.expedia.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Horrible mangement , THEIFS !”

Written on: 21/08/2015 by 420Patterson (1 review written)

Never stay here !!! These people come to ur room at late hours to see if there is any smoking going on , ON THE BALCONY... so they can take ur money. ON TOP of this I left $250 blue tooth speaker in plain view on the desk , and called soon as I left , I was transferred to there rude uneducated manger who basically told me either I didn't leave it there or it was simply my fault. He then told me a story of a cancer patient who left there glasses and how they made sure to return them. This made… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST SERVICE EVER!”

Written on: 21/08/2015 by youngchd (1 review written)

I booked my hotel through expedia for a specific date and right after I booked it, I immediately knew I booked it for the wrong date and called expedia to change this. I called not even 5 minutes later and explained to them that I had accidentally processed the wrong date. They said they would communicate with the hotel, fax the correct information and help me get it changed in order to accommodate my stay. At that point, everything was great and they had successfully changed my date- so they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Expedia experience EVER!”

Written on: 21/08/2015 by Traveller246 (1 review written)

I booked a hotel for a business trip through Expedia. When I got to DC and to my room to check in the room "couldn't find" my reservation. I waited for over an hour in the lobby (after an exhausting day of travel) while they (the hotel staff) scoured their computers and called Expedia trying to figure out what to do. As I was waiting in the lobby of the hotel, a long line began of Expedia customers who also booked the same hotel - NONE of them had an actual reservation!!! I sat in the lobby… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“going legal anyone want in”

Written on: 21/08/2015 by Carneyqe67 (1 review written)

We need to do something about so that this blatant set up is not able to continue on for other people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“My money refunded to some stranger account and never...”

Written on: 18/08/2015 by Xander470 (1 review written)

I had very bad experience with UK Expedia since I cancelled trips in March I have not been refunded plus the refund went to some stranger account which Expedia cannot find to who! The service in complaint and refund departments is absolutely terrible as they don't even read their notes how to progress their refunds!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Honor the prices on your website!”

Written on: 17/08/2015

At the beginning of the month I went to Expedia.com to book a flight to Chicago for a funeral. I found a number of very good nonstop ROUNDTRIP airfares. Imagine my surprise when I went to book the flight and the price doubled. I thought it might be a glitch so I tried various airfares with a number of different airlines and the same thing happened. When I went to book the air fair on Expedia.com the price always doubled! I took a screenshot and called customer service. A man checked for a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not a bargain!”

Written on: 13/08/2015 by ericthehealer (1 review written)

We stayed overnight at the Pacific Inn in Redwood City and we were very disappointed. It was no secret that the accommodations were adequate at best, but we booked rooms there anyway because the rates were so low. However, the rates are now much higher - 200.00 with tax (used to be 86.00 or so without including tax), apparently because they are trying to cover the cost of the recent "room renovations". Whatever renovations they did were not evident, at least in our room. The room had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Didn't get my dates right. ”

Written on: 03/08/2015 by xdAdams66 (1 review written)

I booked two nights at the Fairmont Hot Springs for July 30-August 1. My confirmation from Expedia had these dates as well. When we were checking into to hotel, they had my dates as July 31-August 2. I was told that this was not the first time it had happened that day. Plus, Expedia was charging me a higher rate. Luckily, the Fairmont had a room available and they gave us the lower rate. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Expedia misleading costumers onto bying travel...”

Written on: 01/08/2015

On July 5 booked a trip with my wife through EXPEDIA.COM., itinerary # 1110107155184. On its website we were made to believe that if we buy travel protection package plan through them, we will have the right to cancel our trip for any reasons without any penalty or fees at any time prior to 48 hours before scheduled of the trip. When I called Expedia.com to cancel our trip for at least 14 days before our trip was supposed to start, they told me that I will be refunded only for the cheapest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid Expedia!!!!!!!!!!”

Written on: 31/07/2015 by MilagrosJarvis (1 review written)

I spent 4 hours trying to change my hotel reservations!!! Avoid them at all cost!!! 1 star rating was too much!! I spent all my cell minutes!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusted !!! Avoid !!!!”

Written on: 23/07/2015 by AshleyGuthrie240 (1 review written)

I have booked a girls holiday about a month ago all inclusive .... It leaves tomorrow. Going through all my paper work my booking confirmation and online account says all inclusive but my email confirmation dosent mention it. So I rung them last Thursday, they said they will look into it and all be back in 4 hours.... Nothing. Call back Friday they will call me back ... Nothing! I was advised it was with the escalation team and they will call me today .... Nothing so I called in and was told… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Days Inn Ocean City MD”

Written on: 21/07/2015 by DGoins (1 review written)

Stayed at Days Inn Ocean Front MD. Started out a little hairy. They didn't have the right room reserved for us, but they had a go to person there who went the extra mile and turned our vacation into the experience we were looking for. Thank you. We will be returning next year for a longer stay. Beautiful ocean front view. Nice rooms. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not expect ANY help or support from these folks.”

Written on: 21/07/2015 by barryc9923 (1 review written)

We used Expedia.com recently (06/2015) to book accommodations for a 10 day driving vacation. We wish now that we had used a different company. Three of the rooms we booked were NOT what we had requested or paid for. The management in two of those three facilities worked with us to provide acceptable accommodations for us. The third facility was a disaster. It was not even close to what we had been told it would be and there was at NO TIME during our stay, any owner's rep available on site… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Always a problem with Expedia ! Left us stranded in...”

Written on: 17/07/2015 by MaritzaWagner374 (1 review written)

Never ever use Expedia. Problem after problem . Every trip we have used them for has been messed up by them. Customer service is Horrible!,! They need to be put out of business. Save your sanity, NEVER. Use Expedia ever! They don't even deserve one star… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible Fraudulent Business”

Written on: 15/07/2015 by Melanie6426 (1 review written)

I booked a hotel room through Expedia at The Red Lion Hotel in Spokane for Hoop Fest three months in advance since 250,000 people attend the event. I did not receive a email to confirm reservations. A week prior to arriving in Spokane I called Red Lion to confirm and there were NO reservations at either Spokane locations. In a panic I had to book at the only hotel with available reservations which was twice as much as Red Lion, we had to book at the most expensive hotel in town. When we arrived… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute disgrace”

Written on: 15/07/2015 by recycled (2 reviews written)

Booked a return flight to Spain with expedia. Expedia only confirmed the outgoing flight, and refused to confirm the incoming flight, even though they collected the money from my card. When I asked how I was expected to get back, they told me I would have to go and source by myself another return one way flight back to the UK. They refused to refund my money and later promised to refund some part of it if the flight was too expensive. Needless to say over15 days have passed since they promised… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Junk email forever”

Written on: 14/07/2015 by Caitlynd84 (1 review written)

I booked a hotel thru Expedia and now they send me junk email continually. I have tried to unsubscribe etc., with no luck. I try to log in to change account preferences but they say they have no record of my email address, but I get junk email from them daily. COMPLETELY INCOMPETENT. I WILL NEVER USE THESE PEOPLE AGAIN. STAY AWAY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible Service from Expedia”

Written on: 13/07/2015 by jessiecreveling (1 review written)

I had to cancel my trip to the Philippines because there was a typhoon in Hong Kong and a mix-up with connections. After 4 hours on the phone with several employees who couldn't speak English very well, I received flight credit but no credit for the hotel. I'll never use this company again. It was nerve-wracking and humiliating. I didn't like anything about Expedia. Period… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“expedia customer service sucks big time”

Written on: 10/07/2015 by ifTempleton345 (1 review written)

had the most horrible customer experience with Expedia. Expedia was recommended to me as being very helpful to customers when you need them, be assured was not the case and not only will Inot use Expedia again, Iwill not recommend Expedia and I will dissuade others from using Expedia. noticed on my credit card was doubled billed for an upcoming trip and called Expedia to correct this. waited over an hour to get through and when reached an overseas call center. The person, Beth, was more… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“do not go with Expedia”

Written on: 03/07/2015 by JanSusan (1 review written)

We purchased airline tickets through Expedia for connection flight to Columbus Oh. We purchased travel insurance as well. We purchase tickets 3 months in advance. We got notification from main flight airlines that they delayed our flight for 5 hours. We will not be able to make our connection flight. Expedia refused to cancel or change our tickets for later time connection flight. All they offered is sympathy. We feel we are treated fair… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview