Expedia Reviews - www.expedia.com

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Latest Reviews

★☆☆☆☆

“Expedia did not notify my elderly mother motel closed”

Written on: 13/09/2017 by zzztaz1 (1 review written)

I booked a room for my elderly mom and sister who both are diabetic. They had to evacuate Fl and were on their way back. They were on the road over 10 hours and hadn't had the medication. The motel I booked lost electric and they were unable to check in. None of us were notified by Expedia nor the motel. I was on the phone over 3 hours with Expedia. They kept switching me to other people. The last one said the lines for discounts had shut down so they couldn't help me. I didn't care… Read Full Review

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★☆☆☆☆

“'ULOOKUBOOK' AVOID AT ALL COSTS!!!”

Written on: 10/09/2017 by Danielxm1948 (1 review written)

Found holiday online, called the agent and gave them the reference number stated. The agent went through all the details with me 3 times and since I was happy with it all I went ahead and paid the requested amount. one hour later I received a call from the agents so called supervisor telling me that the flights were not available and would I settle for changes. I refused, he assured me that no money has been taken from my account but that remains to be seen. Very disappointing outcome… Read Full Review

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★☆☆☆☆

“Won't Honour Price Match”

Written on: 09/09/2017 by awm49barhill (2 reviews written)

I booked with expedia as they were the cheapest website and I liked their offer where they would price match a competitor or their own website if found cheaper up to 48 hours before departure. A few days later I was looking to book the same hotel for a friend and found it cheaper on their own website. I got the screen shots and filled in the form and they denied my claim because I used a coupon. I highlighted in their terms state that publicly available coupons were fine. They then responded… Read Full Review

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★☆☆☆☆

“At the March this year I booked holiday package from...”

Written on: 28/08/2017 by val194snaper (1 review written)

At the March this year I booked holiday package from Sydney to Phuket for 8 nights include flights. It cost for me $4694.20 for 3 persons include way back. Flight back was 16/04/2017, but my wife was accidentally admitted to the hospital at 15/04/2017 with terminal condition( unconsciousness.,stop breathing ,and more,....ambulance....). So it was for me very stressful situation, and after that I contact with Expedia at the same day and ask them rebook my flight two days latter according with… Read Full Review

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★☆☆☆☆

“I shall never book again with Expedia- Worst online!”

Written on: 27/08/2017 by alamo1 (1 review written)

I booked an Hotel in Halstead and correctly entered the dates. When I received the itinerary it gave the incorrect date. The instructions given on the web to change this did not work at all. I then spent ages on the phone trying to contact Expedia. Finally I got directly onto hotel but they could not change as booking was with Expedia. Finally after 30 mins. on the phone Expedia did change the booking.- With a CHARGE And I am still not sure how much!!! … Read Full Review

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★☆☆☆☆

“Promises of assistance, but no follow-through”

Written on: 26/08/2017 by Adriel205 (1 review written)

After I paid for a rental car through Expedia, the rental company charged me a large additional fee when I returned the car. I called Expedia to get them to explain the fee. The rep said he tried to call the rental company to get a breakdown of the charges, but the finance office was closed. He said someone would work on it the next day and inform me. After two days, no one had called or emailed me with any information. So I used Expedia's customer service email address to request service… Read Full Review

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★★★★★

“The View Luxury Rooms Split”

Written on: 20/08/2017

Excellent facilities great location for beaches, ferry port,Diocletian's Palace,restaurants and the busy beautiful promenade area. Staff very friendly, efficient and provided a first class service. Special thanks to Anamarija for assistance. Don't be put off by building's exterior. The View is an ideal base for your stay in Split. Enjoy!… Read Full Review

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★☆☆☆☆

“Miss sold our hotel, extra £200 cost on arrival”

Written on: 18/08/2017 by KarenBristol2017 (1 review written)

I clearly booked a room for 2 adults and 2 children, I even had to put their dates of birth in so no confusion over ages, but when we arrived at the hotel we were told we had only paid for a double bed, extra beds cost £55 each a night and they could only fit one in the room (we have two teenage kids!) I don't know where expedia, or the hotel, expected our kids to sleep? we had to upgrade to a suite at an extra £100 a night for 2 nights or there wouldn't be enough beds. not using expedia… Read Full Review

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★★★★☆

“Aqua Palms Hotel Honolulu, Hawaii”

Written on: 14/08/2017 by harry53120 (1 review written)

booked on Expedia, room was one of the better hotels for the price. Found it to be clean, staff was nice. Having a Ihop restaurant next door was nice. walking to shop was easy, I just wish all the hotels would stop the game of hidden fees and just put them out in their price. such as hotel fee of $20.00 tax fees and parking fees $30.00 ETC. Was able to book for second night but would have to pay more for room and move to a new room, so decided to try a new listing… Read Full Review

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★☆☆☆☆

“Expedia paid, but did not pay the airline -Seats...”

Written on: 07/08/2017 by saHolbrook55 (1 review written)

Never Use Expedia - They cannot be trusted. Because Expedia did not pay the local airline or its portion of a ticket, the seats were cancelled, and passenger was left stranded overnight in Ecuador with no hotel, and no onward flight… Read Full Review

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★☆☆☆☆

“Stuck with a smoking room!!”

Written on: 27/07/2017 by Careimer (1 review written)

I booked a non-smoking room at a Hampton Inn but was told when I checked in that all they had was smoking rooms left. I questioned how I was able to book a non-smoking room and they informed me that EXPEDIA grabs whatever rooms are left. When I contacted customer service, they told me they attempted to contact the hotel but no one answers the phone there.....what a joke! It is not the hotels fault, it is EXPEDIA's fault!!… Read Full Review

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★☆☆☆☆

“Made a reservation”

Written on: 22/07/2017 by Enzo310 (1 review written)

made a reservation with Expedia today and explained that I wanted a hotel with an outside pool. Ok, done. I booked it and called the hotel. The pool was closed by the inspector due to chemical levels in the pool. I cancelled my reservation. Call Expedia and reservation was cancelled. I then asked them to help me with another attempt to find a hotel with an outside pool. Done. I called the hotel, hotel stated they had a lot of people in for a ball tournament and that the pool was very small and… Read Full Review

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★☆☆☆☆

“Card keeps getting flagged up for fraud ”

Written on: 18/07/2017 by DannyDddddddddddddd (1 review written)

The last 4 bookings I have tried to make have not worked, instead of a nice easy booking online, I've had to call them, then after going through all the payments they say they have to put me through to the fraud team every time. Just book with booking.com much less haste… Read Full Review

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★★☆☆☆

“This is the worse room ever . Dog hair in the bed ,...”

Written on: 17/07/2017 by Azevedo (1 review written)

This is the worse room ever . Dog hair in the bed , the floor has hair and dirt on it ! Bed has stains on bed spread !! I will not stay here again . Very dirty… Read Full Review

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★★☆☆☆

“Ignored customer complaints”

Written on: 17/07/2017

After trying several times to take care of Mia Reef, Isla Mujeres, Mexico room cleanliness and requesting room changes, we finally called Expedia to complain. They said they would contact the resort and get back to us. We waited 2 days, no response. We finally called Expedia again and they said when they tried calling the resort no one answered the phone.......we gave up. Greatly disappointed with them. Spent a lot of money for a vacation that was a huge let down… Read Full Review

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★★★★★

“Delivers everything is promises to!”

Written on: 27/06/2017 by Bain131 (1 review written)

Expedia is fantastic! I've booked them twice for my trips to Seattle and Cancun. Both times, I also booked rental cars and excursions on top of the hotel and flights. Both times, everything was perfect. The rental cars were booked properly, the excursions were set up, the flights were perfect, and the hotel had everything they needed. I was shocked to see their review so low, but reading through, I see why. People only review when something goes wrong, but rarely ever when something goes right… Read Full Review

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★☆☆☆☆

“EXPEDIA DECEIVES, MISLEADS -- NEVER PATRONIZE EXPEDIA...”

Written on: 16/06/2017

June 16, 2017 EXPEDIA DECEIVES, MISLEADS -- NEVER PATRONIZE EXPEDIA AGAIN. I just returned from a week in Honolulu -- Flights,Transfers, & Hotel via Expedia [I cannot find a way to do Yelp nationally, so have to do it via a local office -- want the local folk to send it up to the real suits wherever Expedia does its business nationally]. The "Hotel" turned out to be a privately owned condo, in a place called the Castle Waikiki Grand Hotel. A misnomer if there ever was one. 1. That was the… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 27/05/2017 by cfraser44 (1 review written)

Don't use Expedia to book a trip. I needed to book a package (flight, hotel and car) with 2 people one way and only 1 person return. I was advised that Expedia could not do this and had to book the trip for 2 people one way, and arrange a separate ticket for one to return. After I booked, I found out that doing this costs an extra $500, yet Expedia did not advise me of this at the time of booking. When I contacted Expedia they stated that packages always included return and that this was a… Read Full Review

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★☆☆☆☆

“BAD BAD BAD BAD ”

Written on: 25/05/2017 by Brenton211 (1 review written)

Never again will i book with through expedia. I logged onto my account and it showed that the room will be a rate of 81. 00 however after booking and ready to pay it shows me 107. 00 per night. I called expedia and was on the hone with them for almost an hour and no one was able to help me. However made me feel as if i didn't know what i was talking about. it got to a point where i was very upset and they didn't seem to care. Told me i can call customer suport which i told tem thats the… Read Full Review

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★☆☆☆☆

“buyer beware!”

Written on: 19/05/2017

I can no longer trust this company and would not recommend them to my worst enemy!… Read Full Review

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