Expedia - www.expedia.com

I booked a flight from Manchester England to Chicago and the call centre person booked me a return flight that came back to the UK the very same day. He must have misheard the dates I gave him because his English was not good.Expedia gave me the run around, refused to admit their agent had made a mistake and refused to refund any of my fare. Appalling company!!

Never spent so much wasted time (several days in fact) dealing with these idiots.

I won't even go into the details it's too upsetting. Summary is their staff are inaqeuate, incompetent, and totally waste your time to result in nothing actually changing.

They will claim all kinds of things are preventing them from taking action...including saying you didn't book a trip which you clearly did. If they get desperate they tell you it's down to you to contact the airline...if they get caught out then they simply hang up the phone ...wow how can this company still be in Business?.. Never ever again will I use Expedia!!!!!

- Not Bad & you can trust with your Reservation via them ... But?

- They are Old fashion but at last they started to make a Modification & Upgrade.

- Nowadays at this difficult time, they have a big Problem to CONTACT with them: They prevent you INTENTIONALLY to COMPLAIN, 1- By using their Web-Site & your Account: Give you a "Virtual Agent" to Complain! 2- By E-Mail no Reply ... This is mean, If you will have a some Problem during Travelling Abroad you will depend on yourself.

* For Example: I arrived at late night with a local assistant to my Hotel in (Abidjan) of (Cote d'Ivoire) and i found no Room and told me: we did n’t have any Booking for you from “Expedia” Then after talking: I discovered, there is a problem between Ht. & “Exp.” About transferring the (money collected by Expedia) to Ht. by the Bank & the boss give an orders to their staff didn’t accept booking from “Exp.” ... And also added, they didn’t have any available Rms. _I didn’t move from the Ht.: It’s a new country for me & we are before mid night so i didn't move & i even offered to stay at reception until morning like we do in Airport! ... Then after 1 hr. from negotiations with me & the brave Assistant they offer to stay at another worst Rm. without AC (Fan only) & with shower only (Toilet shared) at another wing instead my Room with AC & Bath & TV _ I accept directly & at next noon F.D. call with Mgmt. and moved me to my Reserved Rm. when they had some empty Rms.? ... They execute the Orders & They have another Business to do so don’t have a time for Hospitality.

- When come back to my country, I sent a Complain e-mail to many Recipients from Expedia without Reply ... And, from my account in their Web-Site there is no availability to contact & gave me a "Virtual Agent" to Claim? or use the Expensive Phone to Call!! with another problem in language.

- In the future, my total Reservation of Hotels via "Expedia' will not exceed 10%.

We just had a night there with our little dog

the room was freshly painted and new fit out

staff very friendly

bed etc all very good

would recommend it

Hours upon hours of trying to get a refund from Covid or rebooking tickets. Hard to understand the agent and each attempt took hours then got disconnected twice. Online and on Expedia and United Airline sites had same price (388.20) to rebook but agent kept telling me it was (683.20) How can that be?? Im looking at it on my computer and phone to make sure!!? What an absolutely horrible company! They still have over 700.00 of my money. Let me add, I never write reviews but this one I had to, it is that bad!

Due to the Corona virus I had to cancel our trip as our flights were cancelled. After 6 phone calls and 4 emails I was finally told I would receive a voucher for my cancelled trip within 30 days. After 6 weeks I phoned them to explain that I had not received the voucher. I held on the line for 40 minutes before speaking to someone. I was calm and polite. The agent told me they had no record of any cancellation. I asked to speak to someone more senior. They hung up. I phoned again and waited 20 minutes to talk to another agent who also hung up on me. I think they are being deliberately incompetent.

My original flight booked throw Expedia was cancelled due to Covid-19. I got a credit but I cannot use it myself on Expedia side. So I called Expedia and spent 4 hours on a phone with two people to learned that flights available on Expedia or on Lithuania sides are not available on the system Expedia using to book tickets using credit. I was not able to but tickets.

Don't use. I had a hotel booking cancelled because of Covid and when I asked for a refund they said that I had already agreed to a credit note, which I didn't of course.

and they said that I need to use the credit only in hotel originally booked and it was an overnight stay before a flight and I don't think we will use that airport again,

I tried speaking with customer services a few times and they said that they cant do anything about it. Shocking!

Expedia--a COPYCAT** advertising on TV :-

**[Perhaps, it was done by the company that Expedia hired to do the advertising.]

I am amazed at the Expedia TV advertising with a lady using her mobile phone in the bathtub, while her faithful dog kept on staring at her nearby the bathtub with some nice music in the background.

Because this ad. recently aired late December 2019 through January 2020 eerily resembled the exact scene from one episode of MISS FISHER's MURDER MYSTERIES!!!

The ABC's Australian series of a high=society lady detective were filmed around 2013--making it seven years sooner.

Expedia copied the lady the Honorable Ms. Phryne luxuriously lounged in her bathtub, with her IDENTICAL kind of dog--looking at her longingly.

Conclusively, The scene from Miss Fisher's Murder Mysteries--ORIGINAL;

whereas the commercial scene for EXPEDIA--a COPYCAT!!!

Thank you for reading. I have also resented this similar complaint at the "complaintsboard" website; nowadays, people shamelessly practise "plagiarism". '

I booked a flight and hotel but had to make a change to the dates owing to circumstances beyond my control.

I contacted Expedia via the only provided telephone number on the website as the online assistance was unhelpful and the call-back facility is only available for the USA not UK.

After 1.5 hours of waiting, I got put through to an Indian call centre with very unhelpful staff. They took the new dates and stated that I would receive an email confirming the changes.

This did not arrive so I called again 7 days later, waited for over 1 hour for an answer and was then told that the changes had not been made and that I would need to make the changes again. I was told to call a different number as this was the wrong deportment. I stated that having waited for 1 hour already can they transfer me. I then waited for another 1 hour and was then cut off.

DO NOT USE THIS TRAVEL COMPANY, ABSOLUTELY DREADFUL AND AWFUL COMPANY