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| Customer Service | 1.5/10   |
|---|---|
| Value for Money | 3.1/10 |
| Reviewer Rating | 1.8/10 |
| Overall Rating | 1.9/10 |
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Full review by
Guest.
on 7th May 2008
User Rating : 1
Respect :
0
Bad Points: Customer Care Reps with NO Expertise
General comments: I booked a flight for this July to Norway on SAS. I was unable to choose my seats through Expedia, so after the flight was confirmed I went to the SAS sight to revise my seats. SAS requires a six-digit reservation PNR number to both revise seats and confirm the flight 72 hours in advance. So I sent a message to Expedia's Customer Service to ask for the number.
The first representative simply told me to read my itinerary. The second response gave me another invalid number, and told me to read my itinerary. The third told me yes! my flight is reserved, and to read my itinerary (he did say the top left corner -- so I appreciate that he was smart enough to add his own note). In total SIX representatives told me to read my itinerary. Not one of them looked into the issue further.
Thankfully, I talked an SAS rep into helping me figure things out -- because I knew if I called Expedia I would just freak out on the rep for telling me to read my itinerary.
They're not the airlines. They didn't know what they were doing and they had no expertise in resolving my issue. They just provide a happy form response to read your itinerary and please, confirm your flight 72 hours in advance (BUT WITH WHAT NUMBER????). Ugh.
Expedia -- Never Again.
Guest.'s review and ratings | 236 words
Review by
Guest.
on 7th May 2008
User Rating : 0
Respect :
0
Nothing is good with Expedia. I booked twice with Expedia and had a horrible experience. They booked hotels for a different date and I had to go a whole night without sleep. I had to pay out of my pocket for the hotel. Bad customer service representatives and bad supervisors. They are not ready to help. If you want to have a good holiday, please do not use Expedia for booking your reservations
Guest.'s full review | 73 words
Review by
Guest.
on 24th Apr 2008
User Rating : 0
Respect :
0
If you have to change a flight expect to spend at least an hour of your time on the phone. This happened twice.
My third miserable experience with them (1 hour 12 min.) went like this. I called Airtran to get seats assigned. They said I had no reservations for the changed flight. When I went to the Airtran website it showed that my trip was completed and past. However on the Expedia site, my reservation was showing confirmed with the new travel date for the same record locator. I called Exped ...
Guest.'s full review | 460 words
Review by
Guest.
on 10th Apr 2008
User Rating : 0
Respect :
0
We tried to change the flight and according to information, you have to find a flight and call them. When you call it will take at least 20 to 30 minutes for them to answer (If you are lucky, call may get disconnected after waiting for 20 minutes). When they answer the price is no longer valid for them. They increase the price of the same ticket and force you to get that adding change charge and processing fee.
Other sites have better pricing without booking fees. Use them.
Guest.'s full review | 121 words
Review by
tedbergeson
on 10th Apr 2008
User Rating : 0
Respect :
0
My fiance and I scheduled our honeymoon through expedia.com. honeymoons are supposed to be special right? We have bought and purchased a direct flight to Mexico at 9am. Now, somehow we are leaving the airport at 6am, the day after my wedding (ladies you understand) and we have to take a connecting flight where we only have 40 minutes to get on. I just hope our honeymoon is ruined because of this. The least expedia can do is bump us to first class because of this. It is my honeymoon.
tedbergeson's full review | 92 words
Review by
bailey123
on 8th Apr 2008
User Rating : 0
Respect :
0
I would like to say they gave us a good rate on an all inclusive to Mexico. However, you do not know what you are buying until after they have taken you money, which is when they change your flight schedule to includes a connecting flight that you did not know you were purchasing, and you now spend 13 hours travelling on day one of your trip instead of the expected 4 hours. Just pray you don't miss your check in time window at your hotel, because they WILL give your room away and make you wait ...
bailey123's full review | 139 words
Review by
Guest.
on 3rd Apr 2008
User Rating : 1
Respect :
0
We had a flight change, due to the airline, but Expedia accepted the flight change without our knowledge. The were unhelpful and clueless about trying to change the flights to ones closer to our original requirements. We had to call at least 8 times to sort this out and had to actually contact the airline ourselves to sort the mess out.
Guest.'s full review | 68 words
Review by
Guest.
on 3rd Apr 2008
User Rating : 1
Respect :
0
Website easy to use. More expensive than if I had booked car and hotel directly. Customer service very poor. I will never use them again.
Guest.'s full review | 25 words
Review by
Guest.
on 31st Mar 2008
User Rating : 2
Respect :
0
When flying out of LAX for a wedding, there was some confusion regarding my flight booked through Expedia and no one at the US Airways counter would help me. I finally found Expedia's customer service number, called them and, by this point, had missed my flight (partially due to US Airways not helping). Expedia's attitude was essentially "it's not our fault, too bad for you." I was patched through to a manager, told they were busy and it would take a some time before I could speak with the manag ...
Guest.'s full review | 275 words
Review by
cwt6
on 25th Mar 2008
User Rating : 0
Respect :
0
I bought two tickets for Orlando in January. Expedia immediately charged my card for over $1200. Easter weekend I got an email saying United had "changed my itinerary". The change, as I listened to an automated itinerary, was, we were now booked at 8.30am out of Orlando to fly to Denver; and at the same moment, we were booked to fly 8.30am out of Denver to Vancouver! I called Expedia and they said they did not screw up - Frontier did. They called United (while I was on hold for ages) United said ...
cwt6's full review | 279 words
Review by
UWPeteO
on 22nd Mar 2008
User Rating : 10
Respect :
0
Everything was as promised, not problems at all. Excellent price, and every detail was taken care of. There's always bad things that happen with travel sites, but as long as you confirm in advance, there shouldn't be any problems.
UWPeteO's full review | 39 words
Review by
Guest.
on 22nd Mar 2008
User Rating : 1
Respect :
0
We booked with Expedia two months in advance. When we went to the airline they could not find ticket numbers and ended up giving our seats. We had to return home. No good points. Bad pouints, sold us tickets and did not give us our seats on the airline.
Guest.'s full review | 49 words | 1 comment added.
Review by
jimbunker
on 19th Mar 2008
User Rating : 2
Respect :
0
We arrived for our hotel reservation at 12:30am. The front desk was closed for the night. Eventually we found a security guard that found us a clerk to help us check in. But there was no room for us (even though we had pre-paid). The resort had no record of a booking through Expedia.ca. Expedia.ca was unpleasant about the situation and made a half hearted attempt to help us find an alternate room. Expedia.ca says they are processing a credit (it is now a month after our booking night, and Expedi ...
jimbunker's full review | 177 words
Review by
dilliwalli
on 13th Mar 2008
User Rating : 1
Respect :
0
Last November, I booked and paid for airline tickets on Expedia.ca for my husband and I to travel to Beijing for the Olympics. The tickets were issued and sent to us.One leg of our flight had us traveling from New Delhi to Beijing on Air China. In December, Expedia sent us an auto e-mail to advise that our flight was confirmed, but that the itinerary had been updated.This is the last time Expedia contacted us. In early February, my husband called the Expedia call centre to enquire about whethe ...
dilliwalli's full review | 463 words
Review by
Guest.
on 8th Mar 2008
User Rating : 0
Respect :
0
I've used Expedia for years both nationally and internationally. I've never had too much of a problem (not seated together was frequent though). Then I had a problem and called them from an airport. My trip was all screwed up and the rep had the nastiest attitude. I had been shuttle all over between airports, missed a day of vacation due to delays and this woman was not nice. When I got home I emailed in great detail what happened to Expedia and how displeased I was. Guess what? I got a form let ...
Guest.'s full review | 149 words
Review by
Guest.
on 4th Mar 2008
User Rating : 1
Respect :
0
I will never ever book with Expedia again. They were great with bookings, but follow up service was terrible. They should be ashamed of their customer service.
Guest.'s full review | 68 words
Review by
Guest.
on 1st Mar 2008
User Rating : 1
Respect :
0
I booked 2 overseas flights with Expedia. Everything was supposedly booked until I received an email notification that I needed to contact Expedia immediately to re-book a flight the airline had cancelled. Not a problem, happens all the time. I spent a week trying to get a hold of a representative spending at least 4 hours on the phone trying to get in touch with someone at Expedia on each day. I tried calling at different hours and it was the same problem. I finally called the airline and ...
Guest.'s full review | 202 words
Review by
Guest.
on 29th Feb 2008
User Rating : 0
Respect :
0
Limited to 5000 characters it may be difficult to express our
dissatisfaction with Expedia. We recently booked two separate itineraries to Orlando, the first party of three departing on 2/13. A lone traveller was set to depart on 2/15. On 2/14, I received email that the first leg had been cancelled by Continental Airlines and to contact Expedia. I was then told after calling that the itinerary was cancelled at the traveller's request (which, as all of her family was in Orlando and she was begi ...
Guest.'s full review | 378 words
Review by
lejlao
on 26th Feb 2008
User Rating : 0
Respect :
0
I purchased a ticket for myself and my infant child for whom I paid full price. I asked to be seated together. I received my email confirmation today and it shows that my baby and I are seated separate. After two hours on the phone with Expedia and Delta I was told that even though I've indicated that I am traveling with an infant child my seating arrangement is not guaranteed. My issue has not been resolved and Expedia or DELTA are not willing to change the seating because they don't have any s ...
lejlao's full review | 118 words
Review by
Guest.
on 25th Feb 2008
User Rating : 1
Respect :
0
I booked my hotel/flight over the phone. When I received the email confirmation they had booked the wrong flight. I spent several hours trying to correct the error they made, either speaking to several different people, waiting on hold, or for a return phone call. Finally, everything got sorted out and I booked another flight/hotel. I checked my account after the original, wrong trip was "cancelled". I had to call back, to my surprise they had not cancelled the flight. The lady I talked to did c ...
Guest.'s full review | 144 words
