Expedia, www.expedia.com Reviews

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0.8 stars
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Average Ratings for Expedia, www.expedia.com

  • Customer Service0.7 stars
  • Value for Money1.3 stars
  • Reviewer Ratings0.8 stars
  • Overall Rating0.9 stars

190 Reviews For Expedia, www.expedia.com

  • Guest 31st Oct 2009

    Reviewer rating: 1 stars


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    I wouldn't use Expedia for travel anymore. I booked tours in Rome with Appian Tours and ended up on a tour where you couldn't hear anything that that guide said due to faulty equipment. I had another tour with the same company scheduled in 2 days and asked Expedia to switch me to another tour company. They sent me a copy of their policy which says that they do not do changes or refunds unless requested 2 days in advance of when you leave for the trip. In other words, if something goes wrong on the trip, you choose a bad hotel, you get horrible customer service or whatever, it's too bad so sad. I wasn't asking for a refund, just satisfaction. I got nothing.

    In talking to other guests over breakfast about it the next day, they also had Expedia horror stories to share. One said he was going to stay for 2 weeks with a group at a hotel in Estonia. He wasn't able to book through Expedia and booked directly with the hotel instead. The hotel wasn't as advertised. In fact, it was a dump. When he told the hotel to cancel the rest of his stay, they told him he was stuck because he booked through Expedia. He smiled and told them that he booked directly through the hotel, and he was able to get his money back.

    Seems like Expedia doesn't care about quality control or customer service. I will never book with them again and I will be going through my credit card company to get a refund on the tour where we couldn't hear the guide.

  • thesailor 29th Oct 2009

    Reviewer rating: 1 stars


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    Their system is broken. When you cancel a reservation at a hotel, they will charge you $200 even if you are already checked in ! Be careful when you are navigating your itinerary on Expedia not to accidentally hit the "Cancel" button. Otherwise, you are dea !

  • Guest 21st Oct 2009

    Reviewer rating: 1 stars


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    Never book through expedia. I booked a flight to California and received my confirmation. I even went into my itinerary on expedia a day before I was supposed to leave. When I arrived at the airport I found out that expedia had booked me on a nonexistent flight. When I called them, they were rude; never apologized for the inconvenience and never reimbursed me. I will NEVER book through them again.

  • Guest 19th Oct 2009

    Reviewer rating: 1 stars


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    I was quite frustrated with Expedia in getting even a simple record on the fee they charged me upon changing my flight schedule. They were quick to charge the penalties but when I requested a sort of receipt of it, they have never come back to me, even if I called them "four times" and an additional email request. Only when I confronted them in my fourth call, they finally gave me the information making an excuse that the request usually takes four to five days. It is more than a week and they h ...

  • Guest 12th Oct 2009

    Reviewer rating: 1 stars


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    Had to change a flight and ended up paying more than the original flight MORE for a new flight. Thought that the new price they gave me was overall - not an addition to the already paid amount. When I questioned them, they gave me their line of excuses. I made the comment that it would have been cheaper to just cancel and purchase a new ticket. He agreed; couldn't do anything though.
    Being a technical support person myself. I would never screw the customer over like this. Never again will ...

  • Guest 8th Oct 2009

    Reviewer rating: 1 stars


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    I booked a reservation with the White Barn Inn in Kennebunk, Maine for this upcoming weekend a few weeks ago. I received a confirmation of this reservation from Expedia yesterday. Today, 3 days before my stay, I got an email from a different hotel in Kennebunk, The Yachtsman Lodge, confirmning my reservation. Apparently there was a glich in Expedia's system and my reservation with White Barn Inn was actually submitted to a different (and far less desirable facility). What made this worse is ...

  • Guest 15th Sep 2009

    Reviewer rating: 1 stars


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    I have NEVER encountered such bad customer service as at Expedia. I booked 4 flights from LAX to Sydney, 2 adult, 2 children. When the Itinerary arrived, there was a misspelling of one of the names. It has literally taken nearly 8 hours of phone calls to even approach a solution. Expedia wanted me to purchase a new ticket for their mistake !!! Finally the new itinerary arrived only to reflect 4 adult charges and the seating was all over the airplane, an 8 year old and a 6 year old sat alone for ...

  • Guest 13th Sep 2009

    Reviewer rating: 5 stars


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    I have used Expedia multiple times a year for several years to book both domestic and foreign travel, air, hotels and rental cars and I have never had a problem, ever. I have changed my arrangements both on-line and by phone, again, never a problem. Over the phone the customer service has consistantly been polite and efficient. If they did not have an answer to my question they asked someone. My only warning is that when a reservation says "no refund" it means "no refund". I have often had ...

  • Guest 10th Sep 2009

    Reviewer rating: 1 stars


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    Expedia has by far the most icompitent call centre staff. They are not able to cancel my tickets. Can you belive that. How stupid.

    They are extremely incompitent fellows. Great to book and a hell to cancel.

  • jaysumalnap Rank: Corporal 9th Sep 2009

    Reviewer rating: 4 stars


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    As I was searching through google, I did find sites of places where users have had bad experiences with Expedia. However, there are many more users who are satisfied with Expedia, rather than unsatisfied with it. If you really think about it, only people who have had bad experiences with Expedia are likely to complain as opposed to satisfied users who are not likely to write any comment at all. In my opinion, Expedia is one of the best sites to offer deals. They are ranked in the top 500 in Alex ...

  • Guest 5th Sep 2009

    Reviewer rating: 1 stars


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    I booked a car through Expedia and when I was charged the regular price at Hertz, I got the runaround at Expedia and was finally told totals are "approximate" and dealers can charge whatever they want.

  • Guest 2nd Sep 2009

    Reviewer rating: 1 stars


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    Expedia charged me 2X the going rate for the hotel I stayed in. I did not find out until I was handed a receipt at the end of my stay, apparently a mistake. Do not book through Expedia, the hotel owner told me to always go direct. He said their booking fees are greater than 20% but not to say anything because they send him lots of business.

  • Guest 31st Aug 2009

    Reviewer rating: 1 stars


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    We booked Jonathan Edwards Motel on 393 Main St Dennis Port, MA 02639
    USA in Cape Cod with expedia.ca.
    When we got there, the hotel was closed. Like we discovered later, hotel was closed for few months.When we tried to call expedia. ca, it took us 26 hours to get to them.
    They told us that it is not their fault.
    We booked the hotel with expedia.ca because we thought that they guarantee the information on their website. But we discovered we were wrong.

    My advice, check that the hotel you are goi ...

  • Guest 28th Aug 2009

    Reviewer rating: 1 stars


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    It's official. Expedia can kiss my dirty grits! I will neeevvvverrr book with them again! I will use the credit they have issued to my account & then I will dump them :) I booked a flight with them last year with insurance, but had to cancel. I went to use the refund this year & booked another flight. I was charged the difference, which was fine with me. Then, after a few days when I had received no email confirmation, I called back only to be told that the flight had not been booked & that I wo ...

  • Guest 28th Aug 2009

    Reviewer rating: 5 stars


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    Easy to book and never had a problem with them. I do recomend Expedia!

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


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    CAUTION - words of warning for all Expedia users!!

    I booked my trip to Ireland 4 months in advance using Expedia. This included a car rental in Dublin with a company called "Payless". Because we booked early, we got a good rate. Apparently too good, because when we got to Dublin, we couldn't find a "Payless" counter anywhere. We spoke with several airport employees who said that there was no company called Payless in the airport. Turns out that it was under a different name (doing business ...

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


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    Never never never ever book with expedia.

    The one thing that made me so mad with the company is how they handle the price match policy. If they are so reluctant to do the price match, they should just drop the advertisement to avoid misleading the customers

    I am now typing this review while being hold on the phone. Here are the 5 bad phone call experiences I had with them:

    (i) First time I called because I can't used my coupon in the account, it took the agent one hour to fix the problem

    (i ...

  • Guest 22nd Aug 2009

    Reviewer rating: 1 stars


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    I changed my flight to day before Wednesday and was told there would be only a 150.00 change fee, since my flight was at the same time. I got charged 80.00 more and just spent 45 mins on hold to be told sorry we told you. They could care less how they treat you after the sale. They figure they got your money why care about you after. I "had" used Expedia 5-6 times before NEVER AGAIN!!!!

  • Shilpkar 17th Aug 2009

    Reviewer rating: 1 stars


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    I booked a motel in Cape Cod for one night through Expedia and payed $150 on the phone. When I reached the Motel, there was nobody at the front desk. Then I found out that the Motel does not have a lisence to run and the room rent if $50 NOT $150! I reached at 6 pm on Saturday evening thinking I will head out for a nice dinner by the beach but my night got ruined becasue I spent 3 hrs looking for a place to stay after that!

    When I called Expedia, the CS person gave me another number to call b ...

  • Guest 15th Aug 2009

    Reviewer rating: 1 stars


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    I booked a trip to Las Vegas over a Holiday Weekend. weeks after my boss told me I HAD to work that weekend, and I had to change the trip by 1 day. I first called Expedia and they said absolutely not. Then I called the hotel as they just wanted our business. So I called Epedia back and they still would not let me change it by a day. I lost $300.00

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