Expedia - www.expedia.com Reviews
Latest Reviews
★☆☆☆☆
“False advertising and Bad business”
Written on: 18/05/2013
Yes you can find great deals, but good luck actually booking any. EVERY TIME I went to book a trip it would say "oops while you were shopping the price changed from $4000 to $14000"...I feel like that is an extreme OOPS. All in all if a company wants to use advertising gimmicks and support false advertising, they are not someone I want to support. Bad business run by bad people. (read more)
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★☆☆☆☆
“Horrible Experience With Expedia”
Written on: 17/05/2013 by atomrant
Booked a hotel room through expedia.com. Arrive at the hotel and find out the reservation was never put through. The confirmation number they listed was for a different person altogether with a reservation 3 weeks after our stay and a different name as well. Hotel was able to accomodate us although it was a different room then what we thought we were getting. Spoke to customer service at expedia.com and they denied any responsibility for the failure to put through our reservation and for... (read more)
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★☆☆☆☆
“very slow response”
Written on: 09/05/2013 by Helene103893
They changed the time of my flight departure several time and confused my booking. When i send an email to clarify, they didn't reply for a month. I tried to call the company from oversea, they put me on hold for 20 mins and cost me almost 10 dollars. (read more)
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★☆☆☆☆
“Terrible experience - lost my reservation and still...”
Written on: 04/05/2013 by Spha
Used to book hotel for weekend in Nashville. Booked room many weeks ahead of travel and paid $370 per night for what was supposed to be very nice hotel in downtown area. As I am driving there at 3 hours away, I receive a text that there is a problem. The hotel is overbooked! I call Expedia and they say that the hotel I was to stay at was moving me to a comparable hotel. I looked at the ratings for this second hotel and refused. It had terrible reviews. They said I could refuse but when I... (read more)
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★☆☆☆☆
“Do NOT book a hotel through Expedia”
Written on: 02/05/2013
I booked a hotel through the guaranteed 4 star, special rate deal. They put me up in a 3 star hotel above a club. I was VERY disappointed and tried to argue my point because their advertising was dishonest and misleading. I was in Montreal on business. Their customer service was awful, the supervisor refused to help with the situation. They choose whatever they like to rate the stars of a hotel. Do NOT book a hotel through Expedia, you will be very disappointed. I will never use expedia... (read more)
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★☆☆☆☆
“Bad from a Hotel Perspective”
Written on: 02/05/2013
I have seen this company screw over and rip off more people then any other booking service. I am a hotel manager and 8 out of 10 reservations they send to my hotel are booked wrong. Never the rooms promised to the guests. When a guest would call them to complain about issues due to expedia, all expedia would want to do is cancel the reservation. They would never offer any way to fix the issue. Sometimes when they make mistakes, they try to get the hotel to fix it at the hotels cost. They are... (read more)
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★☆☆☆☆
“RIP OFF DO NOT USE!”
Written on: 17/04/2013 by triciashelley (1 review written)
My husband and I were traveling to Orlando FL from NV. As always we booked our room on expedia (which until now has never done us wrong). The hotel room was old, dirty, smelled of mold and had things broken throughout the room. There was no way we could stay here so we decided to switch hotels. We called Expedia and they said they couldn't refund our money because this particular hotel had a no refund policy. Well of COURSE they did! NO ONE in their right mind would stay there. After... (read more)
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★☆☆☆☆
“Not good when they got it wrong.”
Written on: 14/04/2013 by BanburyCross
Have had a few trips with Expedia over the years which have gone to plan, but a on recent trip to Berlin we missed the outgoing flight as we were not informed of schedule changes. We were told at the airport that the same thing had happened to Expedia customers the day before. We rang Expedia & were passed around different people who promised to ring back but never did. Luckily the airline staff sorted us out another flight, no thanks to Expedia. I can accept honest mistakes but the fobbing... (read more)
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★☆☆☆☆
“Will not honor guarantee”
Written on: 07/04/2013
Expedia has a web site that when you send in a guarantee complaint the site holds the complaint until after the 24 hour deadline and then refuses to pay. (read more)
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★☆☆☆☆
“RIPOFF ALERT WARNING”
Written on: 03/04/2013 by scjpoly
RIPOFF ALERT WARNING WARNING WARNING WARNING WARNING WARNING RIPOFF ALERT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My wife books reservations at a hotel in California through Expedia. We enjoy our stay and when we check out the clerk hands her a bill that is $200.75 less than what she paid Expedia. She just got off the phone with the Expedia manager and he tells her that she was not supposed to see that receipt and that Expedia will not credit her the difference. Expedia's website... (read more)
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Showing 1 - 10 of 656 Reviews
★☆☆☆☆
“Don't use expedia”
Written on: 31/03/2013
We booked 2 nights in a hotel outside of NYC. 36 hours before we were to leave our child became very ill. I called immediately to see if we could change the reservations to one day later. After repeated phone calls and being given the run around they could not work with me on that. They were going to charge a one night penalty even though the website says Expedia doesn't have a cancellation fee. If I had booked through the hotel website I would have been able to make the change with no... (read more)
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★☆☆☆☆
“Incompetant”
Written on: 27/03/2013 by Noellek (1 review written)
I booked a room in Charleston recently and then wanted to change locations. I called Expedia to cancel one reservation and confirm the new one. Lo and behold I got charged $200 for a no-show at the hotel I called to cancel. After 5 lengthy conversations with Expedia, I was basically told there was no record of me calling them. They have no intentions of making things right. They even insulted me by saying I was one of their elite customers and would receive special attention. They... (read more)
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★☆☆☆☆
“Honestly, use someone else”
Written on: 24/03/2013
They are one of the worst companies I have ever used. Seriously. (read more)
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★☆☆☆☆
“Bait-and-Switch Tactics”
Written on: 20/03/2013 by Scottsgirliegirl (1 review written)
I purchased roundtrip tickets from DC to White Plains, supposedly for the published price of $258 (including taxes and fees) over a month before departure. I noticed that I was actually charged over $301. It appears that I was charged the taxes and fees twice. When I called to inquire about the situation, I spoke to three different employees: customer service rep, manager, supervisor at corporate office. The supervisor told me that Expedia did not make any errors on their part regarding... (read more)
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★☆☆☆☆
“They Lie - Horrible Service”
Written on: 20/03/2013 by Poopy69 (1 review written)
Booked a flight for a decent price about 90 days prior to travel. A few weeks later received an email to contact Expedia because there was a problem with my itinerary. After sitting on hold with 4 different branches of Expedia (I am military and booked from Japan, so I was forwarded to a Japanese site that translated in English). The first 30 minutes on hold got me to a Hotels.com representative...They said why did you call us, I said it was the number listed in an email I just got from... (read more)
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★☆☆☆☆
“Completely fraudulent car rental”
Written on: 18/03/2013 by travelninja (2 reviews written)
My review is simple: 1. I ordered a rental car at a total rate of 32.00 for two days as advertised on expedia. 2. My rental car agency would not answer the phone to answer questions about transportation to the agency and if parking was available at the agency itself. 3. I sent a request for information to expedia - received ZERO reply, finally was in touch with them an hour later, which totally ruined the finalization of my plans. 4. I was charged 84.00 for two days of renting. ... (read more)
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★☆☆☆☆
“Completely fraudulent car rental”
Written on: 18/03/2013 by travelninja (2 reviews written)
My review is simple: 1. I ordered a rental car at a total rate of 32.00 for two days as advertised on expedia. 2. My rental car agency would not answer the phone to answer questions about transportation to the agency and if parking was available at the agency itself. 3. I sent a request for information to expedia - received ZERO reply, finally was in touch with them an hour later, which totally ruined the finalization of my plans. 4. I was charged 84.00 for two days of renting. ... (read more)
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★☆☆☆☆
“Absolutely terrible customer service”
Written on: 15/03/2013 by Fari32
Advisor mislead customer. Give wrong information to customers and when I rang about misleading me they said they can't do anything after making me wait 3 weeks for their answer.i would highly recommend not to book any holiday with expedia. (read more)
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★☆☆☆☆
“Expedia have a "get up to 40% off" deal on their...”
Written on: 14/03/2013
Expedia have a "get up to 40% off" deal on their website for hotels. You book a certain star level and after you book, the hotel name is revealed. Well when I did this, I booked a 2 and a half star hotel, which turned out to be a motel, which is rated by all other websites as one star. Aside from this, for two dollars more, I could have booked this motel myself on their own website and then had the option of canceling it, or actually paying much less if I took advantage of their own deals... (read more)
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★☆☆☆☆
“Avoid Expedia like plague shocking”
Written on: 11/03/2013
Booked a weeks hotel for a family holiday in Italy. Flying from uk. I called hotel to check how far was from airport, to my astonishment hotel was cancelled. On spending one hour on phone to Expedia they don't know why and even tried blame me for cancelling it, this even with confirmation e mail from them. Had booked one night at airport in Italy with them which is no use now but they say that is none refundable so they expect me fly Italy for one night at a hotel. They just do not care (read more)
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Showing 11 - 20 of 656 Reviews
★☆☆☆☆
“Staggeringly bad”
Written on: 10/03/2013 by Greenbrwon
I have travelled extensively for 30 years, but these clowns set the standard for bad customer service. I booked a hotel through them which was confirmed by email, then contacted the hotel to arrange a taxi. I was surprised to hear from the hotel that my reservation had been cancelled without my knowledge. I followed this up with Expedia and after 40 mins on the phone talking to somebody in deepest Asia, I was none the wiser as to why and how my reservation had been cancelled. They promised... (read more)
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★☆☆☆☆
“Staggeringly bad”
Written on: 10/03/2013 by Qwertyboard
I have travelled extensively for 30 years, but these clowns set the standard for bad customer service. I booked a hotel through them which was confirmed by email, then contacted the hotel to arrange a taxi. I was surprised to hear from the hotel that my reservation had been cancelled without my knowledge. I followed this up with Expedia and after 40 mins on the phone talking to somebody in deepest Asia, I was none the wiser as to why and how my reservation had been cancelled. They promised... (read more)
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★☆☆☆☆
“BAIT AND SWITCH EXPERTS LIARS”
Written on: 05/03/2013
WAS ON PHONE WITH AGENT, SHE GAVE ME PRICE FOR THE TRIP, TOOK MY CREDIT CARD INFO AND THEN PUT THRU, THEN ALL OF A SUDDEN DISCONNECT. CALLED BACK SAID PRICE WAS ALOT HIGHER THAN STATED ON LAST CALL. COMPLAINED TO SUPERVISORS OF SUPERVISORS ABOUT HOW TERRIBLE TRANSACTION WENT. SAID NOT THEIR FAULT. BOOK ONLINE TO GET PRICE. DONT CALL IN THEY WILL BAIT AND SWITCH YOU FOR HUNDREDS MORE THAN THEY ORIGINALLY TELL YOU. TERRIBLE. (read more)
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★☆☆☆☆
“phone customer service awful”
Written on: 01/03/2013
just trying to find out some details from my account- kept putting me on hold, but instead kept saying to hang on...instead of asking me do I mind being on hold for a moment. I work in IT customer services as well- the tone of the lady was quite stern- sounded like she was giving out to me all the time, it could be a cultural thing as it's obviously in some indian call center but definitely not very nice to listen to it, sounds quite harsh. (read more)
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★☆☆☆☆
“DON'T WASTE YOUR TIME”
Written on: 27/02/2013 by mrobers
IF I COULD GIVE THIS ZERO STARS, I WOULD. Worst expierience dealing with this place. I will never let my friends or family go through any of the anguish I've been going through with this website for the past four months. I've had three horrible customer service experiences so far (resulting from one HORRENDOUS EXPERIENCE where Expedia canceled my flight home for Christmas WITHOUT TELLING ME. From there, (and after 6 hours of being transferred on the phone), I received a measley $200 coupon... (read more)
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★☆☆☆☆
“Non-existant customer service!”
Written on: 25/02/2013 by dawner33 (1 review written)
I have booked trips through them before, with no complaints. However, when I did have an issue and tried to reach customer service to deal with it, there was no customer service!!! I waited on hold for 2 hours and I never did speak to anyone, although reading others reviews I don't believe that I would have been looked after properly anyway. I used a second phone to place a call at the 1 hour 20 minute mark of initial call, thinking something must have happened. The second call was an... (read more)
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★☆☆☆☆
“Non-existant customer service!”
Written on: 25/02/2013
I have booked trips through them before, with no complaints. However, when I did have an issue and tried to reach customer service to deal with it, there was no customer service!!! I waited on hold for 2 hours and I never did speak to anyone, although reading others reviews I don't believe that I would have been looked after properly anyway. I used a second phone to place a call at the 1 hour 20 minute mark of initial call, thinking something must have happened. The second call was an... (read more)
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★☆☆☆☆
“Poor, uninformed and unprofessional - don't book Expedia”
Written on: 24/02/2013 by notexpedia
I recently booked a round trip Delta flight from New York City to Columbus Ohio through Expedia. When my flight from New York to Columbus was cancalled because of snowstorms, Delta rebooked me automatically and notified me by mail, but Expedia sent me a note "contact us urgently". After several hours (wait and callback), I was finally informed that as Delta had already rebooked, there was no need for me to call. Later, while in Columbus, I received an emergency call requiring me to change my... (read more)
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★☆☆☆☆
“totally not attending to customer's needs”
Written on: 23/02/2013 by Simpletruths
Disappointed at Expedia's package deals, even more disappointed at Expedia's customer service. When the time comes for Expedia to take care of long term customers, its reps chose to hide behind their "policies". Actually, Expedia's policy places minimal value on customer loyalty. It is does not intend to take care of its customers. Expedia cannot compete with other ecommerce businesses, which find ways to please the customers. Expedia does the opposite. They packaged deals with hidden fees.... (read more)
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★☆☆☆☆
“DO NOT GO HERE IF YOU WANT SERVICE AND/OR VALUE FOR MONEY”
Written on: 22/02/2013 by MOR2812
I am so angry with this hotel. I have always said that its location offset its old decor, lack of cleaniness or other problems. But today after 6 years ASSAD has certainly turned me off. At midnight having returned from a day's work I wanted room service. I rang the "SWISS SERVICE" number 3 times, rang reception and then rang as an external call. Still no answer. So then I went downstairs in the lift. That's when the fantsastic ASSAD took TWO (note TWO) phone calls whilst I was... (read more)
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Showing 21 - 30 of 656 Reviews
★☆☆☆☆
“Worst service possible”
Written on: 20/02/2013 by travelmd
Overpriced hotels, flights, car rentals. Terrible customer service. False advertising. Promote certain airlines with higher costs. Can find much better deals by searching other sites, booking directly with hotels etc. Don't even bother to call them - as soon as they have your money they don't care anymore. They are much better sites to book your travel!!!! (read more)
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★☆☆☆☆
“worse service ever met”
Written on: 18/02/2013
phone operator cheated and hanged up the phone rudely (read more)
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★☆☆☆☆
“Useless service”
Written on: 08/02/2013
I booked my trip to Armania, and when I was ready to comeback home, I found that BMI, grounded and all passangers will take BA. I was told by airline at airport to contact travel agent, I called Expedia and they not give me any positive response. they not helped me for rebooking, I ends up paying extra to get my flight done. I did file complain, and not receive any response from them. Customer services staff is very un-professional and they don't want to help you. they are rude and they... (read more)
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★☆☆☆☆
“Do NOT book with them, you will end up paying MORE!”
Written on: 07/02/2013 by Ughhh
Booked 5 nights in Paris, 3 star hotel. On arrival I found out the room I have booked did not exist, and ended up paying an more than what was confirmed. I have emailed expedia for a refund. After waiting a month, they replied saying I used extra services, and paid more for these. They also attached a list of extra services, advising me to review as I have used one of these. What can I say? None of these facilities/ services were available or provided by the hotel in the first place. I have... (read more)
Visit expedia.comEm222's Response to Ughhh's Review
Written on: 08/02/2013
I will never again book anything with Expedia. I had a weekend trip booked to Burlington Vermont, and there was a huge snowstorm in the Northeast, so the airline cancelled my flight. However, when I called the hotel to cancel my reservation, they were not able to do so, since my reservation was with Expedia. When I attempted to cancel my hotel and car reservations with Expedia, they simply kept me on hold for over two hours and never answered the call. They have no incentive to maintain decent customer service. Whatever you do, never book a hotel through Expedia.
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Alex786's Response to Ughhh's Review
Written on: 08/02/2013
agree, those people really don't care - customer services is not professional and they are rude and will treat you like dirt
don't ever book with expedia.ca or expedia.com
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★☆☆☆☆
“Scammed me out of $400”
Written on: 07/02/2013
I booked a cruise to JAMACIA on the phone.. except it wasn't to Jamacia it was to Mexico which I said I DID NOT want to go there! When I received the email confirmations, I freaked and called and even though I was in the 60 day range to get my money back they said they could NOT refund me for one bs reason or another. DO NOT book anything through their service... skip expedia all together and save yourself the stress. Oh, and Gail is the Resolutions Department was so unhelpful and stressful... (read more)
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★★☆☆☆
“Poor knowledge and customer service”
Written on: 05/02/2013
I have used Expedia in the past as they offered a cheaper flight then the actual airlines I was booking to NZ. However on this occassion they failed miserably on giving me the customer service and flights I wanted. The different memebers of staff I spoke to were saying contradictory things and lef tme not knowing where to turn. After a lot of back and forth it turns out they couldn't offer the flights advertised. I would have second thoughts before using Expedia again. (read more)
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★☆☆☆☆
“Do not use Expedia for booking”
Written on: 30/01/2013 by Muksax (1 review written)
I did a booking and within an hr I wanted to shift dates. But I lost all booking amount ~usd 400 without any luck. I wrote to expedia: "Dear Expedia, I am really very disappointed by your service. I called your rep in India from Moscow, where I am at present, to shift the date of our arrival from 3rd June to 10th June (conversation reference #S48544408) to the subject hotel due to my daughter's exam rescheduling within an hour of making the booking. Your rep told me to call to hotel directly... (read more)
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★☆☆☆☆
“scam scam scam”
Written on: 29/01/2013 by VadimK10 (1 review written)
I was searching for a online travel site so i can book a hotel for my holiday in Singapore and i remembered i saw this commercial on tv so i said i could check expedia ,and found out that they had good prices so i gave it a try . I am not really comfortable booking a hotel online cause i normally do it on a travel agency so i booked just one night and if this would go smoothly i could book some more. Well , just as i was expecting happened and the first transaction went wrong. i payed for... (read more)
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★☆☆☆☆
“One word - SHAMEFUL”
Written on: 28/01/2013
Have used in the past with the odd hiccup but never again after my latest experience. Tried to say I had not paid for part of a trip last September and despite providing evidence from my bank that I had paid, they went ahead and took an unauthorised payment from my card - how they got away with this I don't know! I am now in for a long and painful fight to get my money bank - who do they think they are? Their customer services are awful, how NOT to treat people but 10/10 for knowing how... (read more)
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★☆☆☆☆
“What "Best Price Guarantee"?”
Written on: 17/01/2013
I had a terrible experience with Expedia! I've worked with them before and they were good. It's been a while since I traveled, but based on my previous experiences, I trusted Expedia. They have changed! This is what happened: I am planning a vacation in the UK and I wanted to stay in London for 2 nights. I booked 2 rooms for 2 nights at Tune Hotel - Paddington. Later that day I found out Expedia over charged me by $229, plus, Expedia charged a $25 fee for each room each night. The Tune Hotel... (read more)
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Showing 31 - 40 of 656 Reviews
★☆☆☆☆
“Absolutely rubbish”
Written on: 11/01/2013 by Suekilloran
Never in my life have I wrote a review before but feel I need to warn others of the appalling service I received when booking a holiday with Expedia. I travel abroad at least 3 times a year so am not a novice at bookingholidays. I booked a holiday to fueteventura three days ago which all got processed efficiently. The day after I received an email to say my flights to Majorca were not confirmed. I rang Expedia and after 30 minutes I finally got to speak with someone, I explained I had... (read more)
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★☆☆☆☆
“Worst. Service. Ever.”
Written on: 10/01/2013
Don't ever book w Expedia. I made the mistake of booking two tickets from Calgary to Paris to Morocco... I get an email from them telling me the airline had cancelled of the flights. I call them, they try book me another flight but none of the connections worked so they assured me that since this was a flight change due to the airline and not my fault, that I would be issued a full-refund. Yeah... no. 4 weeks later, I am still waiting for my refund. I have been on the phone w them... (read more)
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★★★★★
“Trip to New York”
Written on: 08/01/2013 by Wendyp123 (3 reviews written)
I booked through Expedia to travel to New York on the recommendation of a friend. I found them to be very helpful on the telephone, and when I gave my print out in at the airport everything went smoothly. In New York the hotel was really good and they upgraded my room. Al I had to do was give them my Expedia reference number. I found the service from Expedia to be excelllent. (read more)
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★☆☆☆☆
“HOTEL ROOM ADVERTISED DIDN'T EXIST”
Written on: 07/01/2013
Booked a flight with them...hope it goes go ok...I haven't taken the trip yet. But when I tried to book an unpublished hotel rate, and then spent an hour with customer support...I finally realized that this room did not exist. Customer support is a joke...the person had no idea (or actually did know that it didn't exist and just kept me in the dark for an hour). She kept putting me on "hold" for long periods of time...could hear her t.v. in the background...and then suggested I just book a... (read more)
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★☆☆☆☆
“Expedia does not stand behind their services!”
Written on: 02/01/2013
Booked our dream vacation through Expedia for a 3 bedroom condo. We arrived to find a 2 bedroom condo instead. I am in the process of adopting special needs children, and a 2 bedroom will not accommodate our family. Expedia did absolutely nothing to help! Was forced to seperate my family into 2 seperate units that weren't even beside each other. Expedia has not responded to any of my requests. I will never book through them again. VERY dissappointed and frustrated! (read more)
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★☆☆☆☆
“think before you click.”
Written on: 28/12/2012 by windowblues
I found a ticket on Expedia for quite cheap from Zurich, Switzerland to London, England. Decided to book it and thought I had made a great purchase. Unfortunately once I arrived to the airport and attempted to check in with the reception, they told me I had no reservation. The receptionist suggested I was at the wrong airline and I was more than positive I wasn't. She then had me talk with someone else whom had the ability to look further into what could have happened. She found my ticket... (read more)
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★☆☆☆☆
“Aaagggghhhhhh!”
Written on: 27/12/2012
Simple trip return from Birmingham to Berlin. Several different people booking the same flights through Expedia. They all get to hear of a change of flight on the return journey, I have to ring up to make sure I'm moved to the same flights as everyone else (via Frankfurt). Then, they all hear of a reinstatement of a direct flight back to Birmingham but I am told because I changed the trip (from a non-existent flight which they failed to inform me had been cancelled) they would not change... (read more)
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★☆☆☆☆
“Flight canceled at last minute and refund no paid”
Written on: 25/12/2012
Hi - I booked Newyork to Memphis and return flight on Expedia.co.in ( Itinerary - 1163424441). I was informed by the Expedia at the last minute that flight is canceled. Since then, I have called up their call centre as well as sent emails ( case no. 115506368 )multiple times, but no refund has been paid so far even though three weeks have passed by since the flight cancelation. When I call their call centre, the person promises to call back but i have not got any response so far. Dinkar (read more)
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★☆☆☆☆
“Incompetent middle man service”
Written on: 25/12/2012 by madronich (1 review written)
Needed to cancel a side trip for medical reasons. Of course we did not want to lose the final trip home, so not showing up for the side trip was not an option. Expedia could not cancel and said to contact the airline. The airline could not cancel and told us to contact Expedia. Sounds familiar? We ended up losing the entire flight, with no refunds. And we schedule the flight home directly with another airline. Expedia is not your friend. They are only an incompetent middle man that... (read more)
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★☆☆☆☆
“terrible imcompetent customer service”
Written on: 20/12/2012 by quidycat
I canceled the last night of hotel reservation. it was approved by the hotel, but expedia required a form filled out by the hotel and faxed to them. that and contacting expedia took 3 hours of my time on the phone and being put on long holds many times. at the end expedia said they will send me a refund check which never showed up. called back again 8 week later and was put on hold for almost an hour. they could not find any record of hotel cancellation. (read more)
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Shipahoybrisbane's Comment
Written on: 07/05/2013
Hear, hear. Just tried to book through expedia.com.au and website would not complete last stage of confirmation. Left site (assuming no booking) and booked through booking.com - no problems. Then discovered expedia email confirming my booking! Promptly cancelled. Booking was for hotel in UK and paying higher price for pay later, free cancellation. Next day discovered expedia in Sydney had charged my credit card with the full amount! Spent an hour on phone and they tried to tell me it was a prepaid deal!! Not so. Same deal, same price still there with no money. Now waiting to get reversal to my card. Never again.