expedia, www.expedia.com reviews | Watch This Item.

Average Ratings

Customer Service	1.2/10
Value for Money	2.4/10
Reviewer Rating	1.4/10
Overall Rating	1.5/10

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7% Recommended11 out of 156 Reviews

5% Recommended1 out of 20 Reviews

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156 Review Centre Expedia, www.expedia.com Reviews

• Full review by
  Guest.
  on 2nd Jul 2009

  
  User Rating : 0
  Respect : 0

  Good Points: none

  Bad Points: more pricey than actual hotel

  General comments: Expedia are more pricey than actual hotel - only found out after booking... not happy customers!!
  Guest's review and ratings | 22 words

• Review by
  salama
  on 29th Jun 2009

  
  User Rating : 0
  Respect : 0

  Travelling to USA-booked ticket for 29th june 2009 to travel from ATL to SAN.checked 10 times each and every detail and then only paid for ticket. At that time it appeared ticket not confirmed.Then i got an email ticket confirmed. I didn't go into detail as iIwas under impression that i had booked for 29th of jun. On 28th when my daughter has checked on net it was 29th July and we were surprised how come it is possible as I was a thousands time sure it was 29th Monday. She was coming back on 12t ...
  salama's full review | 167 words

• Review by
  Guest.
  on 28th Jun 2009

  
  User Rating : 1
  Respect : 0

  I booked a flight by Expedia and what a mess. I got to the airport early 4:30 am, thank god! Continential cancelled the flight 11:30 the night before and called Expedia. Do you think Expedia notified us, nope! I stood in another line and tried to get a flight through. Delta had 4 seats left on the flight for 12:00, so we booked the flight. I went back home and called Expedia, they didnt know anything about it. I ask to talk to a supervisor from Expedia,he said that they would have done the ...
  Guest's full review | 162 words

• Review by
  Guest.
  on 16th Jun 2009

  
  User Rating : 0
  Respect : 0

  I will not use expedia in the future. It is much simpler and cheaper to go through the airlines themselves. Expedia kept my refund money for longer than they said (one to two magical billing cycles), and it was a huge hassle to finally get it back. After calling the airline (Airtran), I found out that Airtran gave the money back to Expedia the week after cancellation, and that expedia kept that money for over 2 months before my refund was issued. This is poor, inexcusable sloth on their part. Pe ...
  Guest's full review | 176 words

• Review by
  2cutebeagles
  on 30th May 2009

  
  User Rating : 0
  Respect : 0

  Just recently, I used Expedia online travel agency to book a Vegas vacation. Our experience with Expedia was negative. First of all, we couldn't get our itinerary thru Expedia. We called them three times and all three times, they claimed it was sent via email. Nope, we never received an email. As a matter of fact, we had to call American Airlines to get our flight itinerary, and had to make a phone call to the Rio Hotel for room confirmation. Also, American Airlines informed us that, we would be ...
  2cutebeagles's full review | 135 words

• Review by
  NGM6456
  on 26th May 2009

  
  User Rating : 1
  Respect : 0

  Avoid booking flights with this company. I recently wanted to book return flights from London to Hong Kong and used Expedia. They quoted prices from Virgin ( £470) and Cathay Pacific ( £750) and also declared that there were no direct flights available with British Airways on the dates that I requested. However, being a financially cautious Scot and out of curiosity, I double checked with the above three airlines' own booking websites and discovered that I could fly on the exact date ...
  NGM6456's full review | 164 words

• Review by
  dben2009
  on 20th May 2009

  
  User Rating : 0
  Respect : 0

  Why book through Expedia? The prices aren ' t any better; it ' s the same as if booking directly. It may be convenient, but if you have to make a change, get comfortable, it will take a lot of time, energy and patience and after all that your problem probably won ' t be resolved. In January I booked my May flights from LAX to Cusco, Peru through Expedia. A few weeks after booking my flights, I received an e-mail from Expedia notifying me that my return flight was changed, no biggie as the ti ...
  dben2009's full review | 694 words

• Review by
  Guest.
  on 20th May 2009

  
  User Rating : 1
  Respect : 0

  Don't use Expedia,it is terrible! When you make a reservation online and go through the entire process (book hotel, flight, car) and input credit card info then submit booking, if for some reason one portion of the package is not available (type of car is unavailable or hotel type is unavailable) it tells you that "your booking was not made because the rental car portion was not available", however it actually puts an authorization hold on your credit card for 48-72 hours. I tried twice to make ...
  Guest's full review | 191 words

• Review by
  dragon2java
  on 20th May 2009

  
  User Rating : 6
  Respect : 0

  Expedia's customer service is lacking- I had to change my flight plans in mid trip, and they refused to help at all! I had to go to the airlines myself and request a change (which cost more than if I were to buy a new ticket all together). I am horrified at their service standards- even fast food chains will give more service than I got from them! I suppopse that's what happens when your 800 phone lines are sent to India rather than a national call center.....
  dragon2java's full review | 96 words

• Review by
  Guest.
  on 15th May 2009

  
  User Rating : 0
  Respect : 0

  Expedia is abominable. Not only did they give me the wrong information when I tried to recieve a $268.20 credit I had (causing me to lose this credit) but they put an unauthorized charge through on a credit card I hadn't used for months after I had given them a different credit card number that I wanted to use. They put the charge through on both credit cards (double charging me for my ticket) and then when I called what I managed to understand from the barely intelligible supervisor (his englis ...
  Guest's full review | 147 words

• Review by
  Guest.
  on 10th May 2009

  
  User Rating : 1
  Respect : 0

  Extremely poor costumer service. I call once to try and get a refund on a booked hotel and instead of giving me a direct answer they referred me to the hotel. The hotel consultant told me it was all in Expedia's contract and they are the ones I needed to talk with. After calling expedia again, they again referred me to the hotel saying they have nothing to do with the refunds. Then after an hour of getting the run around I decided to keep the hotel because it was not worth the headache. The ...
  Guest's full review | 124 words

• Review by
  lizkamin
  on 29th Apr 2009

  
  User Rating : 2
  Respect : 0

  I used expedia several times and because my vacation went without a hitch, so did the reservations. But, several days ago, we could not get to our flight out of Ft Lauderdale due to fires in southern Florida closed the main and only highway to get there from the west coast of Florida. I called and the rep said he would do everything to help me including canceling and crediting the Ft Lauderdale flight. I thanked him over and over again. BUT... I never go the credit for the flight that was ...
  lizkamin's full review | 184 words

• Review by
  cougargirl
  on 27th Apr 2009

  
  User Rating : 0
  Respect : 0

  Expdia has awful customer service. We booked our honeymoon to Cabo months ago. last month we received an email (no phone call) just a generic email that our return flight was canceled. They did not help @ all with finding a new flight. We found a new flight and had to keep the changes through Expedia. Last Firday (the day before our wedding) we received another email that once again our flight was canceled. Once again no help as to how to reschedule the flight. we called expedia and were put on ...
  cougargirl's full review | 156 words

• Review by
  Guest.
  on 22nd Apr 2009

  
  User Rating : 0
  Respect : 0

  i booked rooms on march 16 w/ expedia for april 15-17 in live florida these rooms were supposed to be guaranteed when i paid for them in march. after all the emails confirming my reservations i thought i was set. when we arrived in south carolina for my sons graduation from the marines there were no rooms. i called expedia after basically telling me to kiss their a... and after over 2 hours on the phone they told me to find somewhere else to stay it wasnt there fault but i thought when i paid ex ...
  Guest's full review | 503 words

• Review by
  Guest.
  on 13th Apr 2009

  
  User Rating : 2
  Respect : 0

  After using Expedia for several years and being satisfied with the service, I recently used their service to book Elitis Hotel in Italy. The hotel was described as a 4 star and I was charged about £800 for 3 nights. On arriving at the hotel, I found that the published cost for the room was E150 double occupancy and E110. This price is fair for the hotel. I complianed to Expedia that I had been over-charged. The response was that I had received a special guaranteed rate and that they ...
  Guest's full review | 109 words

• Review by
  Guest.
  on 6th Apr 2009

  
  User Rating : 4
  Respect : 0

  The customer service is very rude. Usually those people are there to help you and tell you what you can do in your favor, but Expedia kept advising me about policies which prohibit me from changing the flight. I bought insurance if I need to change or cancel my flight, turns out that I can cancel or change it, but there is a $250 charge for that!
  Guest's full review | 84 words

• Review by
  Skyhawk13
  on 20th Mar 2009

  
  User Rating : 1
  Respect : 0

  Booked a flight to San Fran using Expedia whom I found on MSN (found out later Expedia is spin off from Microsoft) and prices seemed reasonable. They gave me a price guarantee. Found flights for 10% less and their response this does not count becasue they did not match the ones they booked. Fool me once shame on you but Expedia is not going to fool me twice. Do not use MSN travel and search agencies other than Expedia and you can beat their prices.
  Skyhawk13's full review | 91 words

• Review by
  cardriver
  on 27th Jan 2009

  
  User Rating : 3
  Respect : 0

  I have been trying to arrange a trip to Thailand. Expedia provide a good website where you can book everything at once. This, we are told, is advisable as you are better protected than if you book flights, accommodation, etc. separately. However sometimes there are errors on their website. On querying this by email I am told they are unable to reply by email and that I would have to call their premium rate phone line. They seem to keep you on hold for long periods of time and have never been ab ...
  cardriver's full review | 185 words

• Review by
  Guest.
  on 24th Jan 2009

  
  User Rating : 1
  Respect : 0

  I booked 2 flights with Expedia at the same time totalling over 1000 pounds. I needed to cancel one and was told via email and over the telephone that I would receive all the taxes paid on the ticket, this totalling 229 pounds. After cancelling I received 60. I contacted customer service again demanding to know why and a 2 line response was sent simply saying that 160 pounds was deemed non-refundable tax! after I confirmed otherwise!
  Guest's full review | 82 words

• Review by
  ck8dance
  on 17th Jan 2009

  
  User Rating : 1
  Respect : 0

  I had booked 4 nights in a hotel with Expedia that looked nice on the website. Upon arrival I noticed there was no elevator and 2 large staircases just to get to the lobby. The room was moldy. Nearby trains sounded like they were coming through the room. The staff there was nice, but that's it. I left after one night. Had I booked directly through the hotel I would have not been charged for the nights I did not stay there, but because I booked through Expedia I had to work through them, wh ...
  ck8dance's full review | 273 words

  
  

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