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Picture courtesy of Sher Marshall.
| Flight on time? | 4.9/10   |
|---|---|
| Customer service | 4.7/10 |
| Comfort on flight | 5.2/10 |
| Quality of food | 4.7/10 |
| Value for Money | 5.2/10 |
| Reviewer Rating | 4.6/10 |
| Overall Rating | 4.6/10 |
Full review by
Guest.
on 30th Aug 2008
User Rating : 9
Respect :
0
Bad Points: nil
General comments: Flight on time, staff attentive, excellent with children no problems with baggage. I found the whole experience very good, having flown with several different airlines I could not fault zoom.
Guest.'s review and ratings | 31 words
Review by
Thumpa28
on 29th Aug 2008
User Rating : 0
Respect :
0
It is with great delight I wave goodbye to this blight on the airline industry. Your chances of actually getting a decent flight (or leaving on the time scheduled, or leaving at all, or getting a refund for cancelled flights) varied greatly. So good riddance to bad rubbish.
Thumpa28's full review | 51 words
Review by
youyouyou
on 29th Aug 2008
User Rating : 10
Respect :
0
It was the Best airline in the skies. It is sad to see it go!!! Good luck to all the Cabin Crew, Pilots, office staff, and Airport staff. You ALL did a great job!!!
youyouyou's full review | 42 words
Review by
Guest.
on 29th Aug 2008
User Rating : 0
Respect :
0
I am currently stranded in Vancouver airport with my 2 pre-school children, our flight to Glasgow has been cancelled due to 'technical issues'. We have been completely abandoned by the airline - they have refused point blank to provide us with accomodation for the night, we have been told to make own arrangements, however with no money and no idea of the area we are stuck in the airport overnight. The customer service rep was poor and didn't seem to care. The next flight to Glasgow is in 4 days ...
Guest.'s full review | 99 words
Review by
Guest.
on 28th Aug 2008
User Rating : 2
Respect :
0
London - Calgary July 19.
Flight out was ok, other than a few minor niggles. Poor headphone connections, seat permanently in recline position (surely this is a safety issue), dirty and a huge wad of chewing gum in the seats ashtray.
Calgary - London Aug 9
Flight started off with a 2 hour delay, which then turned into a 5.5 hour delay by the time we depared. We were given a $10.00 voucher to use in one of the airport resturants which was fair. Once one the plane, my seats headphone socket did no ...
Guest.'s full review | 159 words
Review by
HateZoomAirlines
on 27th Aug 2008
User Rating : 1
Respect :
0
The service was initially ok, and the flight was as well. I was trying to call stewardess for 30 min, and when she finally arrived I waited for my blanket for another 15. However, there were just 4 of them, all busy. But I had the most negative experience with my luggage. They initially lost it somewhere, and no one informed me what happens next on the arrival. Then I had to queue for almost an hour to complete the forms at the airport, and was told they would call me back. For three days, no on ...
HateZoomAirlines's full review | 216 words
Review by
Guest.
on 22nd Aug 2008
User Rating : 7
Respect :
0
I've flown back and forth between Glasgow and Canada several times with Zoom (the last time being this July/August alone with a 2 year old) and can't really complain about them. Sure, the seats in economy are tight and the food's not great, but honestly... you get what you pay for!
On the last flight we were delayed for 5 or so hours when returning to the UK but all staff were helpful and seemed to do their best giving us what information we had.
I expect to book with them again for my next visi ...
Guest.'s full review | 104 words
Review by
andyjmason
on 20th Aug 2008
User Rating : 7
Respect :
0
Flew Glasgow-Halifax 20th July with Zoom, returning 14th Aug 08. Arrived at check in to be told flight was delayed 4hrs, and that was an improvement because previous day's delay had been 12hrs. However, after a bad start things improved. Paid extra £30 per seat to get extra legroom on row 11 - emergency exit. Money well spent in both directions, couldn't see how 'Premium' seats - surcharge required- were that much better. Flight itself was comfortable, cabin crew helpful, food/drinks reg ...
andyjmason's full review | 138 words
Review by
Guest.
on 16th Aug 2008
User Rating : 9
Respect :
0
Have flown a number of times with them. This time was Cardiff - Toronto - fantastic flights both ways - on time. Best airline crew ever and I've flown with Air Canada, B.A. etc. etc. I heartily recommend them every time. Have flown with them many times and never had anything but a good experience.
Guest.'s full review | 79 words
Review by
brady12
on 15th Aug 2008
User Rating : 1
Respect :
0
Let me start with the Zoom Airlines flight leaving Halifax which was delayed for 2 hours for reasons unknown, not a good start. I left England on August 6, 2008, my flight was suppose to leave at 12:00pm. I checked Zoom website before I left my friend's place and it said the flight was leaving on time. After the 1hour drive to Gatwick airport we arrived and stood in the lineup to check my bags. A rep from Zoom was there and passed me a letter stating that the flight would be delayed until 4:15pm ...
brady12's full review | 578 words
Review by
Guest.
expert review 
on 5th Aug 2008
User Rating : 8
Respect :
-2
After booking this flight (cheapest July flights available) I was really worried after reading some horror story reviews. I have to say that after travelling with Zoom, I would heartily recommend them. Our flight times there and back (Gatwick/Halifax) were moved by an hour each way and we had numerous notifications of this. We even had a message left on our answerphone from Zoom mentioning this, and asking us to confirm 12 hours before. I've never had that with any other airline. The flight itse ...
Guest.'s full review | 308 words | 2 comments added.
Review by
Guest.
on 4th Aug 2008
User Rating : 6
Respect :
0
Good flight out, Premium Class on July 23 08. Aug 2 flight from Calgary to Gatwick changed from 5.35 to 9.30 sat on plane till 11.55, poor, lack of information, front row premium class very tight. Could do a lot better.
Guest.'s full review | 35 words
Review by
Guest.
on 2nd Aug 2008
User Rating : 3
Respect :
0
I was traveling from Vancouver to London, and at the last minute my flight departure time was changed to an hour later, making my connection in London very tight. I decided to take my luggage carry on, which I first got approved by Zoom head offices in Ottawa. I showed up at the airport with 8 kilos in total, no liquids at all. I was told the maximum carry on weight is 5kg and there was nothing they could do. I explained I talked to the Ottawa office and they said it didn't matter. I asked to sp ...
Guest.'s full review | 245 words
Review by
Guest.
on 2nd Aug 2008
User Rating : 1
Respect :
0
This airlines reputation and statistics tell it all, I don't recommend on relying on your flight time or even date to be fixed. Too many flight times are "adjusted" due to some technical difficulty? You get what you pay for with these guys. If you have to connect to other flights or have time critical appointments at the other I don't recommend taking this airlline.
Guest.'s full review | 65 words
Review by
Guest.
on 23rd Jul 2008
User Rating : 1
Respect :
0
Zoom was good first time I used the airline. My son had to travel three half hours to get to Glasgow, leaving home 5.30 a. When he got to Glasgow he was told the zoom flight would not be going till 4 15 am next morning. My son needed to get back to Canada so we managed to get another airline to get him back to Canada at extra cost to himself. What is worse the thought he had to pay British tax twice.
Guest.'s full review | 81 words
Review by
ellenstewart
on 18th Jul 2008
User Rating : 9
Respect :
0
Zoom Airlines gave a very pleasant experience in all. We had read other reviews with some trepidation, and were very pleasantly surprised. The best check-ins we have ever had in any flight! Disembarkation efficient as was luggage handling.
ellenstewart's full review | 102 words
Review by
Lulu Bun
on 4th Jul 2008
User Rating : 0
Respect :
0
I will try and keep this concise but it's hard to know what to leave out. My husband and I booked a flight to Toronto and my parents booked the same flight on another day. Both return flights were changed twice, not just the times but the days with little time to make alternative arrangements. We were all out of pocket on unused hotels and car hire and no chance of compensation by Zoom. The airline was filthy, the food absolutely awful and some of the staff very unhelpful. Never ever ever will I ...
Lulu Bun's full review | 121 words
Review by
Guest.
on 2nd Jul 2008
User Rating : 0
Respect :
0
I have just had possibly the worst flying experience of my life with this airline. The seat I was asked to sit in was loose and dirty, there was no electricity down the right hand side of the plane and it was awful.
Trying to get through to customer service is a complete nightmare, I so wish i had read some of the reviews that ive only now come across before I had booked with this terrible terrible airline.
Guest.'s full review | 87 words
Review by
Guest.
on 2nd Jul 2008
User Rating : 10
Respect :
-1
I have read a few bad reviews about this airline, but I have flown with them 7 times and have found them to be excellent for a low cost trans-Atlantic airline!
Guest.'s full review | 34 words | 1 comment added.
Review by
JOHNSON S
on 1st Jul 2008
User Rating : 8
Respect :
0
I was on a budget and was pleased with the service I received. Flights on time from Gatwick to Florida - cabin crew some of the best I I've been served by.Value for money would recommend.
JOHNSON S's full review | 37 words
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