24ace www.24ace.co.uk reviews | Watch This Item.

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Average Ratings
Customer Service3.5/10 Based on 1 rating
Quality of website3.9/10 Based on 13 ratings
Value for Money3.9/10
Reviewer Rating2.6/10
Overall Rating2.8/10 Based on 18 ratings
19% Recommended3 out of 16 Reviews
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16- 24Ace www.24ace.co.uk Reviews

  • Full review by
    numptydumpty
    on 26th Jun 2008


    User Rating : 9
    Respect : 0

    Good Points: New website is miles better than the old one, shed loads of products, good company.

    Bad Points: Sometimes have to wait a while to get through on the phone.

    General comments: The new site is a lot better than the old one so its easier to find stuff. I've been a customer for about two years and ordered music downloads and christmas gifts without any problems.
    numptydumpty's review and ratings
    | 62 words

  • Review by
    EmmaEl
    on 22nd May 2008


    User Rating : 0
    Respect : 0

    To make Christmas easier I ordered some gifts and wrapping paper, cards, tags etc from the catalogue. None of the items showed up and I ended up having to go shopping at the last minute (not great with a 1 and a 2 year old!). I told them not to bother with the order as it was too late now. You can imagine my annoyance when in February they sent me a FINAL reminder for the order and had charged me £50 in late payment charges! Whhaaaat! I eventually got through and they told me to "ignore a ...
    EmmaEl's full review
    | 150 words

  • Review by
    Annag
    on 17th Jan 2008


    User Rating : 0
    Respect : 0

    Don't order from they as it will cost you more than the price of the goods.
    Annag's full review
    | 116 words

  • Review by
    Guest.
    on 14th Jan 2008


    User Rating : 3
    Respect : 0

    We bought a heater for our swimming pool based on the advert that it fits all pools. Er, no it doesn't and we end up paying £8.00 to return heater. Also we get charged £20.00 for late payment for a statement that didn't arrive until AFTER the payment due date, how do they do that?
    Guest.'s full review
    | 78 words

  • Review by
    Guest.
    on 19th Dec 2007


    User Rating : 1
    Respect : 0

    On the two occasions that I have used Ace I have been very disappointed with the quality. When you want to send articles back although I didn't order it was Ace's mistake I had to pay £8 to return the goods. I will not ever use Ace again.
    Guest.'s full review
    | 110 words

  • Review by
    jacki jones
    on 21st Nov 2007


    User Rating : 10
    Respect : 0

    The main bad points seem to be concerning the phone. Placing an order with a form has always been o.k. I have not tried to order on line yet but have traced my missing order on line And the ace website is good.
    jacki jones's full review
    | 96 words

  • Review by
    hprice
    on 8th Nov 2007


    User Rating : 1
    Respect : 0

    I have just received a statement where I have incurred £21.13 in late payment charges, but I have never received the first statement! Was promised a free tin of Roses chocolates with my first order which have never been received When I try to call their customer services a recording tells me that they are very busy and cannot take my call. You then get cut off!Have used them once, but will never use them again! Only wish I had read the previous comments before I ordered from them! ...
    hprice's full review
    | 93 words

  • Review by
    cad1983
    on 29th Apr 2006


    User Rating : 0
    Respect : 0

    I ordered a jacket which was then found to be too small. I returned it to 24Ace within 3 days of receiving it. I then found that they have still charged it to my account. I also noticed that they have charged me a credit charge on the outstanding account (yes, for the jacket that I no longer have). I have since then posted a letter to the manager. We will wait and see if there's a reply!?!
    cad1983's full review
    | 107 words

  • Review by
    JodieNat
    on 26th Feb 2006


    User Rating : 10
    Respect : 0

    I have never had a problem with 24ace. I have used them many times. Everything has arrived when required to or before. I am very happy with the service. The only problem i find is that calling to order can be hard as most of the time you get someone who you can't understand for their accent.
    JodieNat's full review
    | 78 words

  • Review by
    margaret martin
    on 5th Jan 2006


    User Rating : 3
    Respect : 0

    I orderd a Christmas tree from 24 Ace, for my mother, unfortunatly she has taken quite ill. I have tried to cancel the order but there is no custommer services. I have tried telephoning and was given this website. There is still no custommer service. Can anyone please advise on how to cancel an order.
    margaret martin's full review
    | 69 words

  • Review by
    tpd1
    on 5th Dec 2005


    User Rating : 1
    Respect : 0

    Made first order with 24 Ace and received goods with delivery note which said a statement would be sent in due course. It wasn't, apparently the delivery note was the statement, the next statement that arrived contained administration costs of £21.51 for an overdue payment. Out of order as payment details were most definitely unclear. They have refused to refund offering instead a voucher worth £30 off my next order.
    tpd1's full review
    | 75 words

  • Review by
    judixann
    on 2nd Feb 2005


    User Rating : 3
    Respect : -1

    Tried to pay account in full by Credit card in December - The payment hasnt appeared on my credit card. Sent them a check for the full amount in January - that has not been presented yet. They are now claiming I owe an Additional £40!!! They claim this is for administation costs because of missed payment!!
    judixann's full review
    | 65 words

  • Review by
    100k31
    on 20th Dec 2004


    User Rating : 0
    Respect : 0

    24Ace: I ordered a load of personalised items on 25/11. I contacted them when there was no news/delivery by 10/12. I was told that the order had been sent back to their warehouse (In my opinion no attempt had been to deliver by their Business Express partner) and that I had to reorder because items had been restocked (personalised items being restocked?? weird..) and that now I would not get some of them (out of stock) and probably not receive the order in time for christmas. i spent close to 5 ...
    100k31's full review
    | 170 words

  • Review by
    Yorke
    on 18th Dec 2004


    User Rating : 0
    Respect : +2

    24Ace: E-mail contact is non existant. I have been waiting THREE MONTHS for the collection of TWO ITEMS for return. This has not happened despite numerous telephone calls and E-mails. My friend has also had problems contacting the company by telephone. She was waiting for an answer for half an hour before she had a reply and she will never use the company again. She was a first time customer and a LAST. I do not intend using the company again and I have been a customer for a number of years a ...
    Yorke's full review
    | 122 words

  • Review by
    womansdomain
    on 12th Dec 2004


    User Rating : 0
    Respect : 0

    24Ace: I have had battle after battle with 24ace. I ordered a mobile phone, which was quite important to me. This took a massive 10 weeks to arrive, this was only after countless phone calls to numerous call centres talking to people who were not helpful. Then I ordered some items for our bedroom, it took 6 weeks for some items to be delivered, again after complaining on numerous occasions. Some of the goods that I ordered never showed up at all. I filled in a declaration saying which items wer ...
    womansdomain's full review
    | 161 words

  • Review by
    FOWLERTK Rank: Lance Corporal
    on 28th Nov 2004


    User Rating : 0
    Respect : +2

    After ordering some goods from 24Ace and then trying to return 1 item this is a measure of the company itself. 1) numerous telephone calls to the company "help" line only not to be helped but passed to another section still not able to solve a simple return problem. 2) customer service zero on a scale of 0 to 100 90 been a acceptable score for anyone.
    FOWLERTK's full review
    | 69 words


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