24Ace www.24ace.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Bermuda triangle for returns!”
Written on: 13/05/2013 by Fazie
I have had to arrange for someone to be at home for the past four, going on, five weeks to have a faulty item uplifted. Phone calls elisit assurance that it will be picked up within the next 7 days, but no one ever turns up. I have also contacted them by email which results in an apology and a promise that it will be picked up in 7 days, but still no show. As they won't credit your account until they receive the item back, I'm now begining to feel that this company is only just shy of being... (read more)
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★☆☆☆☆
“Worst customer services ever!”
Written on: 19/03/2013
Ordered an item which became faulty. I have been waiting 6 months for Ace to organise a collection!!! I have called and called but no one can ever help! Emails have been bouncing back and forth but I always receive the same generic response - we will collect within 7 days'. Company is a joke, DO NOT spend any money with them, worse customer experience ever (read more)
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★☆☆☆☆
“rubbish!”
Written on: 15/03/2013
I ordered a few personalised items for my son as xmas presents and two of them came broken. Called to have them returned and this was resolved with a new one however my experience in general was still appauling!! customer service is rubbish and most of all the quality of products is rubbish! To top it off aswell,i got charges that came from nowhere on my bill so ended up paying alot more than i should have done! They were such bad quality and i can safely say I will never be ordering from... (read more)
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★★☆☆☆
“Not a good experience!”
Written on: 15/01/2013 by ChrissieF (1 review written)
This was my first (and last) experience with Ace! I ordered a personalised kids toy for a Christmas present. When I received it, it was broken. I had to phone to arrange to return it and have a replacement sent. Seems simple enough doesn't it. The customer service staff were to be fair friendly and seemed helpful BUT half the time what they said they would do didn't actually happen. I therefore had to spend more & more time and money phoning back and going over the same thing. The couriers... (read more)
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★☆☆☆☆
“Totally inept, 2bit "P up in brewery" company”
Written on: 17/12/2012
Don't bother.... I wouldn't recommend to my worst enemy....no wonder so many companies are going down the pan if they operate like these do!!!! (read more)
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★★★★☆
“24ace experts help please in time for christmas”
Written on: 05/12/2012
i have tried making an account with 24ace and it wouldnt work, but when it did and i recieved emails saying my items had been dispatched, they had not given me a account number so i could pay for it, so i cant log on , and i need these things in time for christmas (read more)
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★☆☆☆☆
“Wrong product and plenty of inconvenience ”
Written on: 22/11/2012
Ordered a product had emails confirming on its way and no problems. Wrong product turned up and basically they dont care less . Just said my product was out of stock so this was a replacement and had debited account for same amount despite the product sent being much cheaper. Attitude was very much that's what we do and now i have all the inconvenience of sorting it out. I would not rely on them to deliver any presents required for christmas based on this experience and will be closing any... (read more)
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★☆☆☆☆
“Returns”
Written on: 08/11/2012
After being a good customer for years, I have ordered a pair of boots which do not fit, I phoned customer service and was told I would have to pay for the return of the boots, I would never order cloths or boots from this company ever again as I have already paid for the delivery of these boots, I think it is unfair to ask to pay for the return also, most company's would pay for the return. I will shop else were in future. (read more)
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★☆☆☆☆
“Not very good customer service”
Written on: 16/09/2012 by Busymum6 (3 reviews written)
I recently opened a account with ace24. I placed a small order for some bedding. This arrived after a week. So for my next order I thought I would order a large piece of furniture. I placed the order and waited ages . I rang numerous times to ask when this item would be sent to me customer services did not know. At this point I thought I would cancel this order. I called them again and asked to cancel this item. I was told no problem as it had not been dispatched to me.2 weeks later and it... (read more)
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★★☆☆☆
“returns”
Written on: 06/09/2012 by pepper567
Can anybody help.Just received my first order of 3 items of clothing all in the grey delivery bag. Nothing like in the catalogue.Do i have to pay £4.99 each item to returned (read more)
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Showing 1 - 10 of 42 Reviews
★☆☆☆☆
“Cheap goods, rip-off credit!”
Written on: 28/07/2012
I first purchased from Ace 7 years ago as I thought their Christmas stuff looked good ( I think that's how they hook a lot of their customers) A few items arrived, but a lot of it wasn't in stock, so had to wait for that (free gift didn't arrive either, even after I chased it up) I have seldom ordered from this company since, as the 'credit charge' is just ridiculous when compared to the actual quality of the goods - you would be far better using your credit card and buying better stuff AND... (read more)
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★☆☆☆☆
“Complete and Utter waste of human life is their cust...”
Written on: 27/07/2012 by guest1239987
Opened an account and wanted to track my parcel arriving to make sure someone was at home to receive the parcel. Couldn't track it as I didnt have an account number. Rang their 0870 number and asked for my account number. Went through data protection with them and was then told due to data protection they couldn't give me my account number but could send it in the post. I asked them if they could email it to me but was told this was not secure. NOT SECURE? Only I have access to my email... (read more)
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★☆☆☆☆
“Do not buy anything from this awful company!!!!”
Written on: 29/06/2012 by Jase.m.d (1 review written)
Recently I purchased some furniture from 24Ace, which I hasten to add, took nearly FOUR months for all items to finally arrive!! The total for these items, which looked good in the catalogue but not when I made them (looked cheap and nasty!!!), came to £329.00. I then recieved a statement in May to begin paying off this bill and I contacted Ace to pay my first installment of £100. However, on recieving my second statement, I had an unbelievable shock. Not only have I have to pay a minimum... (read more)
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★☆☆☆☆
“DO NOT buy anything from these cheats”
Written on: 08/06/2012
The 'stuff' they sell looks good, the prices also look good, so I bought some clothes from them. They arrived in a reasonable time (sometimes). Some items did not fit well so I sent them back - I got a credit for them (but not my money back!). Some months passed and I decided to buy some more clothing. Knowing I had just under £20 in my account from the stuff handed back, I thought the next bill would show this having been used to reduce the cost of the new items I had purchased - not on... (read more)
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★☆☆☆☆
“Do NOT order from this company !!!!!!!!!!!!!!!”
Written on: 21/11/2011 by michelle87
I ordered a peronalised dressing gown for my 3 year olf nephew and noticed the next day that I had incorrectly ordered a pink hippo dressing gown in error, I called to see if this had been completed and was advised no not yet this had just been sent to the manufacture, I asked if they could change the dressing gown for me and was advised they cannot do this as it was my error not their's I asked if I could have the manufactures contact number, surprise suprise they didnt have one, I there... (read more)
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★☆☆☆☆
“I always try to write unbiased reviews when it comes...”
Written on: 17/03/2011
I always try to write unbiased reviews when it comes to shopping catalogues but OMG what a sham!!!! I made an application to 24ace and when I filled in the details on the website, at the end there was no end page to advise you of the process. I left it and so a week later a catalogue arrives with an order form and on it advising me of £150 credit. "Great" I think, there are some good deals, I will make an order. I look on every bit of paper to find the account number and nothing there... (read more)
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★☆☆☆☆
“Absolutely awful company. Do NOT bother ordering any...”
Written on: 12/11/2010
Absolutely awful company. Do NOT bother ordering any items from them if they are for Birthday/Christmas presents as they will NOT arrive until months later. They do not tell you this when you order, but when you place an order some items are expected to be in stock a month later, then they will constantly change the due date, I am STILL waiting for my order after 3 months of waiting. I don't understand why they have all this stuff in the catalogue and yet most of it isn't even in stock, it... (read more)
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★★☆☆☆
“I received amongst my order a clock radio, which after...”
Written on: 27/10/2010
I received amongst my order a clock radio, which after trying 3 lots of batteries it still did not work. I rang to complain and have been told not to return the item and they will credit my account. As long as they do credit me, you can't say fairer than that. (read more)
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★☆☆☆☆
“The whole ace24 thing a sham! Very low quality...”
Written on: 26/10/2010
The whole ace24 thing a sham! Very low quality items!!! never been happy with a single purchase I made; terribly poor!!!Customer service! ; LATE deliveries! And to top it all up 'manufactured' bills!
It's a sheer waste of time, and a terrible experience shopping with ace24; I would never shop with them again and would definitely not recommend.
(read more)
★★☆☆☆
“beward postage charges, return postage charges also...”
Written on: 03/10/2010 by 00703718 (1 review written)
beward postage charges, return postage charges also they put payment protection on your account charged monthly without asking if required or not
(read more)
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Showing 11 - 20 of 42 Reviews
★☆☆☆☆
“I have endeavoured to order a Prestige Electric Wok by...”
Written on: 09/09/2010
I have endeavoured to order a Prestige Electric Wok by phone, don't bother!!!! after five minutes of questions I started to lose the will to live and we haven't ordered anything yet!! She then asked if she could ask me a few more questions.... I'm 70 for Gods sake i don't have the time, just sell me a Wok, better still I'll go to ebay. Having now read other reviews I will be going to ebay, The " chinese stir fry" will have to wait another night or 2
The original "grumpy old man"
(read more)
★☆☆☆☆
“i had a catalogue with ace cards & gifts.in total i...”
Written on: 06/12/2009 by deblaw11 (3 reviews written)
i had a catalogue with ace cards & gifts.in total i had £1000 worth of goods they charged me £35 extra every month .if i made a late payment they put extra charge on top as well .at 1st it seems like a good catalogue but its not im disgusted with this company . i even paid for payment protection which i was refused for when i had some problems paying them .my bill went up more than down .i would never recommend this catalogue 2 any1 . (read more)
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★☆☆☆☆
“I have been a member of the ACE company for 2 years...”
Written on: 12/11/2009 by plutus1947 (1 review written)
I have been a member of the ACE company for 2 years plus and have found that their service is deplorable for the following reasons:
1) On more than one occasion I have ordered goods on-line and have been given expected delivery dates, many of which have simply got longer and longer and on more than one occasion the item has simply been cancelled by them. The latest item I am awaiting is a Nintendo DS which was clearly shown as 'in stock' when ordered but now my delivery date is getting...
(read more)
★☆☆☆☆
“not happy they could hav sent a letter to say out off...”
Written on: 10/11/2009
not happy they could hav sent a letter to say out off stock part off a xmass presant (read more)
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★★☆☆☆
“I placed an order for an amount that would have given...”
Written on: 09/11/2009
I placed an order for an amount that would have given me free delivery but due to a query on one item the order was delivered split therefore ACE said I had to pay 2 lots of delivery. One for each parcel !!! will never use this company again. Although I have to say the quality of cards and paper is excellent the quality of the after service is extremely poor. (read more)
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★☆☆☆☆
“Do Not use this company. I did not receive any...”
Written on: 08/10/2009
Do Not use this company. I did not receive any communication acknowledging my order or account. When calling the customer centre I got told they don't give you an acknowledgement or an account number until you have already received your first order, so you can't check on the status of the order. It took a week for my account to go through and a further 4 days for the order to go through. I couldn't cancel the order between the account and the order because I had personalised items. The call... (read more)
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★★★★★
“The new site is a lot better than the old one so its...”
Written on: 26/06/2008 by numptydumpty (1 review written)
The new site is a lot better than the old one so its easier to find stuff. I've been a customer for about two years and ordered music downloads and christmas gifts without any problems. (read more)
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☆☆☆☆☆
“To make Christmas easier I ordered some gifts and...”
Written on: 22/05/2008 by EmmaEl (1 review written)
To make Christmas easier I ordered some gifts and wrapping paper, cards, tags etc from the catalogue.
None of the items showed up and I ended up having to go shopping at the last minute (not great with a 1 and a 2 year old!). I told them not to bother with the order as it was too late now.
You can imagine my annoyance when in February they sent me a FINAL reminder for the order and had charged me £50 in late payment charges! Whhaaaat! I eventually got through and they told me to "ignore all...
(read more)
☆☆☆☆☆
“Don't order from they as it will cost you more than...”
Written on: 17/01/2008 by Annag
Don't order from they as it will cost you more than the price of the goods. (read more)
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★★☆☆☆
“We bought a heater for our swimming pool based on the...”
Written on: 14/01/2008
We bought a heater for our swimming pool based on the advert that it fits all pools. Er, no it doesn't and we end up paying £8.00 to return heater. Also we get charged £20.00 for late payment for a statement that didn't arrive until AFTER the payment due date, how do they do that? (read more)
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Showing 21 - 30 of 42 Reviews
★☆☆☆☆
“On the two occasions that I have used Ace I have been...”
Written on: 19/12/2007
On the two occasions that I have used Ace I have been very disappointed with the quality. When you want to send articles back although I didn't order it was Ace's mistake I had to pay £8 to return the goods. I will not ever use Ace again. (read more)
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★★★★★
“The main bad points seem to be concerning the phone. ”
Written on: 21/11/2007 by jacki jones
The main bad points seem to be concerning the phone.
Placing an order with a form has always been o.k.
I have not tried to order on line yet but have traced my missing order on line
And the ace website is good.
(read more)
★☆☆☆☆
“I have just received a statement where I have incurred...”
Written on: 08/11/2007 by hprice
I have just received a statement where I have incurred £21.13 in late payment charges, but I have never received the first statement!
Was promised a free tin of Roses chocolates with my first order which have never been received
When I try to call their customer services a recording tells me that they are very busy and cannot take my call. You then get cut off!Have used them once, but will never use them again!
Only wish I had read the previous comments before I ordered from them!
(read more)
☆☆☆☆☆
“I ordered a jacket which was then found to be too...”
Written on: 29/04/2006 by cad1983
I ordered a jacket which was then found to be too small. I returned it to 24Ace within 3 days of receiving it. I then found that they have still charged it to my account. I also noticed that they have charged me a credit charge on the outstanding account (yes, for the jacket that I no longer have). I have since then posted a letter to the manager. We will wait and see if there's a reply!?! (read more)
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★★★★★
“I have never had a problem with 24ace. I have used...”
Written on: 26/02/2006 by JodieNat
I have never had a problem with 24ace. I have used them many times. Everything has arrived when required to or before. I am very happy with the service. The only problem i find is that calling to order can be hard as most of the time you get someone who you can't understand for their accent. (read more)
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★★☆☆☆
“I orderd a Christmas tree from 24 Ace, for my mother,...”
Written on: 05/01/2006 by margaret martin (1 review written)
I orderd a Christmas tree from 24 Ace, for my mother, unfortunatly she has taken quite ill. I have tried to cancel the order but there is no custommer services. I have tried telephoning and was given this website. There is still no custommer service. Can anyone please advise on how to cancel an order. (read more)
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★☆☆☆☆
“Made first order with 24 Ace and received goods with...”
Written on: 05/12/2005 by tpd1 (2 reviews written)
Made first order with 24 Ace and received goods with delivery note which said a statement would be sent in due course. It wasn't, apparently the delivery note was the statement, the next statement that arrived contained administration costs of £21.51 for an overdue payment. Out of order as payment details were most definitely unclear. They have refused to refund offering instead a voucher worth £30 off my next order. (read more)
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★★☆☆☆
“Tried to pay account in full by Credit card in...”
Written on: 02/02/2005 by judixann (1 review written)
Tried to pay account in full by Credit card in December - The payment hasnt appeared on my credit card. Sent them a check for the full amount in January - that has not been presented yet.
They are now claiming I owe an Additional £40!!! They claim this is for administation costs because of missed payment!!
(read more)
☆☆☆☆☆
“24Ace: I ordered a load of personalised items on...”
Written on: 20/12/2004 by 100k31
24Ace: I ordered a load of personalised items on 25/11. I contacted them when there was no news/delivery by 10/12. I was told that the order had been sent back to their warehouse (In my opinion no attempt had been to deliver by their Business Express partner) and that I had to reorder because items had been restocked (personalised items being restocked?? weird..) and that now I would not get some of them (out of stock) and probably not receive the order in time for christmas. i spent close... (read more)
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☆☆☆☆☆
“24Ace: E-mail contact is non existant. I have been...”
Written on: 18/12/2004 by Yorke (1 review written)
24Ace: E-mail contact is non existant. I have been waiting THREE MONTHS for the collection of TWO ITEMS for return. This has not happened despite numerous telephone calls and E-mails. My friend has also had problems contacting the company by telephone. She was waiting for an answer for half an hour before she had a reply and she will never use the company again. She was a first time customer and a LAST. I do not intend using the company again and I have been a customer for a number of... (read more)
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Showing 31 - 40 of 42 Reviews
☆☆☆☆☆
“24Ace: I have had battle after battle with 24ace. I...”
Written on: 12/12/2004 by womansdomain
24Ace: I have had battle after battle with 24ace. I ordered a mobile phone, which was quite important to me. This took a massive 10 weeks to arrive, this was only after countless phone calls to numerous call centres talking to people who were not helpful.
Then I ordered some items for our bedroom, it took 6 weeks for some items to be delivered, again after complaining on numerous occasions. Some of the goods that I ordered never showed up at all. I filled in a declaration saying which items...
(read more)
☆☆☆☆☆
“After ordering some goods from 24Ace and then trying...”
Written on: 28/11/2004 by FOWLERTK (1 review written)
After ordering some goods from 24Ace and then trying to return 1 item this is a measure of the company itself.
1) numerous telephone calls to the company "help" line only not to be helped but passed to another section still not able to solve a simple return problem.
2) customer service zero on a scale of 0 to 100 90 been a acceptable score for anyone.
(read more)
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24ace.co.uk
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Theworldisyours's Comment
Written on: 18/05/2013
i had a lighter personalized and it had glue stuck all over it couldnt even open the lighter