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| Customer Service | 3.5/10   |
|---|---|
| Quality of website | 3.9/10 |
| Value for Money | 3.9/10 |
| Reviewer Rating | 2.6/10 |
| Overall Rating | 2.8/10 |
Full review by
numptydumpty
on 26th Jun 2008
User Rating : 9
Respect :
0
Good Points: New website is miles better than the old one, shed loads of products, good company.
Bad Points: Sometimes have to wait a while to get through on the phone.
General comments: The new site is a lot better than the old one so its easier to find stuff. I've been a customer for about two years and ordered music downloads and christmas gifts without any problems.
numptydumpty's review and ratings | 62 words
Review by
EmmaEl
on 22nd May 2008
User Rating : 0
Respect :
0
To make Christmas easier I ordered some gifts and wrapping paper, cards, tags etc from the catalogue.
None of the items showed up and I ended up having to go shopping at the last minute (not great with a 1 and a 2 year old!). I told them not to bother with the order as it was too late now.
You can imagine my annoyance when in February they sent me a FINAL reminder for the order and had charged me £50 in late payment charges! Whhaaaat! I eventually got through and they told me to "ignore a ...
EmmaEl's full review | 150 words
Review by
Annag
on 17th Jan 2008
User Rating : 0
Respect :
0
Don't order from they as it will cost you more than the price of the goods.
Annag's full review | 116 words
Review by
Guest.
on 14th Jan 2008
User Rating : 3
Respect :
0
We bought a heater for our swimming pool based on the advert that it fits all pools. Er, no it doesn't and we end up paying £8.00 to return heater. Also we get charged £20.00 for late payment for a statement that didn't arrive until AFTER the payment due date, how do they do that?
Guest.'s full review | 78 words
Review by
Guest.
on 19th Dec 2007
User Rating : 1
Respect :
0
On the two occasions that I have used Ace I have been very disappointed with the quality. When you want to send articles back although I didn't order it was Ace's mistake I had to pay £8 to return the goods. I will not ever use Ace again.
Guest.'s full review | 110 words
Review by
jacki jones
on 21st Nov 2007
User Rating : 10
Respect :
0
The main bad points seem to be concerning the phone.
Placing an order with a form has always been o.k.
I have not tried to order on line yet but have traced my missing order on line
And the ace website is good.
jacki jones's full review | 96 words
Review by
hprice
on 8th Nov 2007
User Rating : 1
Respect :
0
I have just received a statement where I have incurred £21.13 in late payment charges, but I have never received the first statement!
Was promised a free tin of Roses chocolates with my first order which have never been received
When I try to call their customer services a recording tells me that they are very busy and cannot take my call. You then get cut off!Have used them once, but will never use them again!
Only wish I had read the previous comments before I ordered from them! ...
hprice's full review | 93 words
Review by
cad1983
on 29th Apr 2006
User Rating : 0
Respect :
0
I ordered a jacket which was then found to be too small. I returned it to 24Ace within 3 days of receiving it. I then found that they have still charged it to my account. I also noticed that they have charged me a credit charge on the outstanding account (yes, for the jacket that I no longer have). I have since then posted a letter to the manager. We will wait and see if there's a reply!?!
cad1983's full review | 107 words
Review by
JodieNat
on 26th Feb 2006
User Rating : 10
Respect :
0
I have never had a problem with 24ace. I have used them many times. Everything has arrived when required to or before. I am very happy with the service. The only problem i find is that calling to order can be hard as most of the time you get someone who you can't understand for their accent.
JodieNat's full review | 78 words
Review by
margaret martin
on 5th Jan 2006
User Rating : 3
Respect :
0
I orderd a Christmas tree from 24 Ace, for my mother, unfortunatly she has taken quite ill. I have tried to cancel the order but there is no custommer services. I have tried telephoning and was given this website.
There is still no custommer service. Can anyone please advise on how to cancel an order.
margaret martin's full review | 69 words
Review by
tpd1
on 5th Dec 2005
User Rating : 1
Respect :
0
Made first order with 24 Ace and received goods with delivery note which said a statement would be sent in due course. It wasn't, apparently the delivery note was the statement, the next statement that arrived contained administration costs of £21.51 for an overdue payment. Out of order as payment details were most definitely unclear. They have refused to refund offering instead a voucher worth £30 off my next order.
tpd1's full review | 75 words
Review by
judixann
on 2nd Feb 2005
User Rating : 3
Respect :
-1
Tried to pay account in full by Credit card in December - The payment hasnt appeared on my credit card. Sent them a check for the full amount in January - that has not been presented yet.
They are now claiming I owe an Additional £40!!! They claim this is for administation costs because of missed payment!!
judixann's full review | 65 words
Review by
100k31
on 20th Dec 2004
User Rating : 0
Respect :
0
24Ace: I ordered a load of personalised items on 25/11. I contacted them when there was no news/delivery by 10/12. I was told that the order had been sent back to their warehouse (In my opinion no attempt had been to deliver by their Business Express partner) and that I had to reorder because items had been restocked (personalised items being restocked?? weird..) and that now I would not get some of them (out of stock) and probably not receive the order in time for christmas. i spent close to 5 ...
100k31's full review | 170 words
Review by
Yorke
on 18th Dec 2004
User Rating : 0
Respect :
+2
24Ace: E-mail contact is non existant. I have been waiting THREE MONTHS for the collection of TWO ITEMS for return. This has not happened despite numerous telephone calls and E-mails. My friend has also had problems contacting the company by telephone. She was waiting for an answer for half an hour before she had a reply and she will never use the company again. She was a first time customer and a LAST. I do not intend using the company again and I have been a customer for a number of years a ...
Yorke's full review | 122 words
Review by
womansdomain
on 12th Dec 2004
User Rating : 0
Respect :
0
24Ace: I have had battle after battle with 24ace. I ordered a mobile phone, which was quite important to me. This took a massive 10 weeks to arrive, this was only after countless phone calls to numerous call centres talking to people who were not helpful.
Then I ordered some items for our bedroom, it took 6 weeks for some items to be delivered, again after complaining on numerous occasions. Some of the goods that I ordered never showed up at all. I filled in a declaration saying which items wer ...
womansdomain's full review | 161 words
Review by
FOWLERTK
on 28th Nov 2004
User Rating : 0
Respect :
+2
After ordering some goods from 24Ace and then trying to return 1 item this is a measure of the company itself.
1) numerous telephone calls to the company "help" line only not to be helped but passed to another section still not able to solve a simple return problem.
2) customer service zero on a scale of 0 to 100 90 been a acceptable score for anyone.
FOWLERTK's full review | 69 words
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