24Ace www.24ace.co.uk Reviews

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I have been a member of the ACE company for 2 years plus and have found that their service is deplorable for the following reasons:

1) On more than one occasion I have ordered goods on-line and have been given expected delivery dates, many of which have simply got longer and longer and on more than one occasion the item has simply been cancelled by them. The latest item I am awaiting is a Nintendo DS which was clearly shown as 'in stock' when ordered but now my delivery date is getting later and later and I have been told that they are either awaiting stock or it will be delivered by the supplier. If it is not in stock the item should not be displayed as such.

2) Have been charged money for late payment because no statement received.

3) Ordered shoes which were 2 sizes too small and they expected me to pay to return them.

There are other problems which I won't go into.

I Have accounts with Grattans and Very (Littlewoods) and have never been treated in such a diabolical way.

Both the other companies offer free delivery and in thew case of Grattans free returns also.

You may say why do I shop with ACE? The reason is I keep thinking & hoping that they will get better, but this last incident is the proverbial straw that broke the camel's back. They will now be losing a valuable customer.

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not happy they could hav sent a letter to say out off stock part off a xmass presant

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I placed an order for an amount that would have given me free delivery but due to a query on one item the order was delivered split therefore ACE said I had to pay 2 lots of delivery. One for each parcel !!! will never use this company again. Although I have to say the quality of cards and paper is excellent the quality of the after service is extremely poor.

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Do Not use this company. I did not receive any communication acknowledging my order or account. When calling the customer centre I got told they don't give you an acknowledgement or an account number until you have already received your first order, so you can't check on the status of the order. It took a week for my account to go through and a further 4 days for the order to go through. I couldn't cancel the order between the account and the order because I had personalised items. The call cent ...

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The new site is a lot better than the old one so its easier to find stuff. I've been a customer for about two years and ordered music downloads and christmas gifts without any problems.

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To make Christmas easier I ordered some gifts and wrapping paper, cards, tags etc from the catalogue.
None of the items showed up and I ended up having to go shopping at the last minute (not great with a 1 and a 2 year old!). I told them not to bother with the order as it was too late now.
You can imagine my annoyance when in February they sent me a FINAL reminder for the order and had charged me £50 in late payment charges! Whhaaaat! I eventually got through and they told me to "ignore a ...

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Don't order from they as it will cost you more than the price of the goods.

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We bought a heater for our swimming pool based on the advert that it fits all pools. Er, no it doesn't and we end up paying £8.00 to return heater. Also we get charged £20.00 for late payment for a statement that didn't arrive until AFTER the payment due date, how do they do that?

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On the two occasions that I have used Ace I have been very disappointed with the quality. When you want to send articles back although I didn't order it was Ace's mistake I had to pay £8 to return the goods. I will not ever use Ace again.

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The main bad points seem to be concerning the phone.
Placing an order with a form has always been o.k.
I have not tried to order on line yet but have traced my missing order on line
And the ace website is good.

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I have just received a statement where I have incurred £21.13 in late payment charges, but I have never received the first statement!
Was promised a free tin of Roses chocolates with my first order which have never been received
When I try to call their customer services a recording tells me that they are very busy and cannot take my call. You then get cut off!Have used them once, but will never use them again!
Only wish I had read the previous comments before I ordered from them! ...

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I ordered a jacket which was then found to be too small. I returned it to 24Ace within 3 days of receiving it. I then found that they have still charged it to my account. I also noticed that they have charged me a credit charge on the outstanding account (yes, for the jacket that I no longer have). I have since then posted a letter to the manager. We will wait and see if there's a reply!?!

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I have never had a problem with 24ace. I have used them many times. Everything has arrived when required to or before. I am very happy with the service. The only problem i find is that calling to order can be hard as most of the time you get someone who you can't understand for their accent.

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I orderd a Christmas tree from 24 Ace, for my mother, unfortunatly she has taken quite ill. I have tried to cancel the order but there is no custommer services. I have tried telephoning and was given this website.
There is still no custommer service. Can anyone please advise on how to cancel an order.

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Made first order with 24 Ace and received goods with delivery note which said a statement would be sent in due course. It wasn't, apparently the delivery note was the statement, the next statement that arrived contained administration costs of £21.51 for an overdue payment. Out of order as payment details were most definitely unclear. They have refused to refund offering instead a voucher worth £30 off my next order.

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Tried to pay account in full by Credit card in December - The payment hasnt appeared on my credit card. Sent them a check for the full amount in January - that has not been presented yet.

They are now claiming I owe an Additional £40!!! They claim this is for administation costs because of missed payment!!

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24Ace: I ordered a load of personalised items on 25/11. I contacted them when there was no news/delivery by 10/12. I was told that the order had been sent back to their warehouse (In my opinion no attempt had been to deliver by their Business Express partner) and that I had to reorder because items had been restocked (personalised items being restocked?? weird..) and that now I would not get some of them (out of stock) and probably not receive the order in time for christmas. i spent close to 5 ...

On average, people found this review very helpful
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24Ace: E-mail contact is non existant. I have been waiting THREE MONTHS for the collection of TWO ITEMS for return. This has not happened despite numerous telephone calls and E-mails. My friend has also had problems contacting the company by telephone. She was waiting for an answer for half an hour before she had a reply and she will never use the company again. She was a first time customer and a LAST. I do not intend using the company again and I have been a customer for a number of years a ...

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24Ace: I have had battle after battle with 24ace. I ordered a mobile phone, which was quite important to me. This took a massive 10 weeks to arrive, this was only after countless phone calls to numerous call centres talking to people who were not helpful.
Then I ordered some items for our bedroom, it took 6 weeks for some items to be delivered, again after complaining on numerous occasions. Some of the goods that I ordered never showed up at all. I filled in a declaration saying which items wer ...

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After ordering some goods from 24Ace and then trying to return 1 item this is a measure of the company itself.
1) numerous telephone calls to the company "help" line only not to be helped but passed to another section still not able to solve a simple return problem.

2) customer service zero on a scale of 0 to 100 90 been a acceptable score for anyone.