Alamo Car Hire Reviews - www.alamo.co.uk

Click here if this is your business
★★★★☆
3.6 / 5
71% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Alamo Car Hire www.alamo.co.uk - Ask a question now

Media Gallery for Alamo Car Hire www.alamo.co.uk

Alamo Car Hire www.alamo.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“easy and straight forward”

Written on: 31/01/2015 by Cruz1968 (1 review written)

easy to use, just remember your driving license!… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Nice and quick”

Written on: 30/01/2015 by Baxter337 (1 review written)

Easy to complete online, just how I want… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“car rental at alamo”

Written on: 29/01/2015 by Landynx244 (1 review written)

very easy to navigate site. VERY easy to book and pay. Free additional driver clinched the deal. no credit card charge!! EXCELLENT!… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Family holiday of a lifetime”

Written on: 29/01/2015 by 69Church (1 review written)

Great booking system great price. Thanks… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“flew into Miami (after 10 hour flight) and got tricked...”

Written on: 27/01/2015 by snixon50 (1 review written)

flew into Miami (after 10 hour flight) and got tricked into an upgrade, sales lady said $50, tried to pay & she said pay at the end, when I returned the car they charged me an extra $600,please be careful using this company, there are completely untrustworthy, I will never use this company again, I suggest you check the small print as they mislead you at every opportunity… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alamocares's Response to snixon50's Review

Written on: 27/01/2015

Hello snixon50,
Thank you for bringing this service to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into these additional rental charges for you. Please email us at Care[at]Alamo[dot]com with the complete details. Include your contact information, rental agreement or reservation number and any further information regarding your experience with us in Miami.

When emailing, please place reference number 150127-000904 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Monitoring Coordinator
Alamo

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Easy to Use site”

Written on: 26/01/2015

Found this experience very easy and would recommend Alamo to anyone… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Easy to book and clear costs”

Written on: 22/01/2015 by Mayxn178 (1 review written)

We used Alamo two years ago in Florida and were pleased that there were no hidden costs after paying and booking in advance. Car met expectations and very clean. All staff very polite. Booked again today but a bit disappointed that the special offer of 1 additional driver free, disappeared overnight. Great to be able to return car to a different destination. Hint, if you are renting for longer than say 7 days it might be worth taking your own SatNav (with US maps) to keep costs down… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Cheaper by Far!”

Written on: 21/01/2015 by Aidynd120 (1 review written)

Just booked Car Hire for my 2015 21 day holiday to Orlando! Shopped around for the best deal and Alamo beat comparable quotes by far, straight forward booking process, checked another item off my holiday to do list!… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Additional Driver and late Drop offs”

Written on: 20/01/2015 by Johnnya232 (1 review written)

I could not find our how to enter the additional driver details so nearly aborted the booking. I only didnt as I have booked with you before and I have time to ask you about it. I alos could not find out what pemenalties apply if I drop the car off a little late… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alamocares's Comment

Written on: 21/01/2015

Hi, Johnny. I'll be happy to answer your questions. Additional Drivers can be added at the rental location at the time of pickup. Late fees can always change and are determined by the hourly and daily rates that are in place at the current agreed upon return time. If you have any further questions, feel free to email us at care[at]Alamo[dot]com with your contact information, reservation and/or rental agreement numbers, and the exact location you rented at. Please include reference number 150121-001928 is you need to contact us. Thanks! -Collin

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“car good- service disgusting”

Written on: 19/01/2015 by mikecrowe38 (1 review written)

At desk at MCO to collect car I was offered roadside breakdown and told I always had it (A LIE !) Was told to pay for a tank of petrol as Alamo's price of $2.17 was much cheaper than elsewhere ( A LIE- it was $ 2.09 or less outside) Was told to chose a small car where the petrol charge would be approx $24. Staff on garage floor allocated me the correct vehicle. Returned vehicle to Holiday Inn maingate. Told I owed $31 for petrol. Paid but phoned customer service and was told the difference of… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alamocares's Response to mikecrowe38's Review

Written on: 21/01/2015

Hi. We would like to look further into the customer service you received at our MCO branch. Please email us with your contact information, reservation and/or rental agreement numbers, and any other details of your experience you would like to provide. When emailing, please include reference number 150121-001910 in the subject line of your email. Thanks! -Collin

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alamocares's reply to Alamocares's Comment

Written on: 22/01/2015

You can send it to care[at]Alamo[dot]com. Thanks! -Collin

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments

“Rervation : 797081680”

Written on: 19/01/2015 by IyanaSchwartz380 (1 review written)

hi, this is regards to my reservation # 797081680. PLease note that as per my booking, i was provided a quote of 65.45 pounds with a estimate total to pay on arrival of 20.82 pounds,but seems like i have been charged double on my credit card. may i please request you to have a look at the cliams made and please credit the access back to my card. your immediate attention would be greatly apreciated. Regards, … Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alamocares's Comment

Written on: 19/01/2015

Hi, Anahita. We'd like to look further into these charges for you. Could you please email us at care[at]Alamo[dot]com with your contact information? Please include reference number 150119-001790 in the subject line of your email. Thanks! -Collin

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Quick and easy booking at good all-inclusive price”

Written on: 19/01/2015 by Kenny272 (1 review written)

Good all-inclusive hassle-free price quoted for car in Tampa. FLA. Only problem was that the website would not recognise my flight number (I guess that as I was booking in the UK it was expecting me to arrive on a flight originating in UK, whereas I'm coming in from NY)… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Twice the price on arrival after competitive online quote ”

Written on: 18/01/2015 by Dscott27 (1 review written)

What can I say about this 'mob'?  Received online quote of £900 then turn up at the desk in December 2014 and told it is £1800 because the price doesn't include insurance (no mention that the quote didn't include this when booking). Ended up getting car from Europacar not Alamo as they are all the same company ie enterprise, Alamo etc. Given car when it was dark with 'no damage' then when I got to my location and it was light there was a massive scratch (charged an extra £500) with no… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Car Rental Easy”

Written on: 17/01/2015 by West295 (1 review written)

Found using your website very easy and affordable. Can't wait to go on holiday knowing car hire is all sorted. Easy to use, friends recommended you so can't complain… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Booking very easy”

Written on: 15/01/2015

Just booked a car for two weeks in February picking up at Orlando International Airport. Usually book through Carrentals.com but this time it was competitive to book directly with Alamo. The booking process was really straightforward and quick. Free additional driver offer made price unbeatable elsewhere. Definitely recommend so far- hopefully picking up the car will be up to Alamos usual standard. Will review after my trip… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Easy to use,great rates and helpfull staff when required. ”

Written on: 14/01/2015 by 299Collier (1 review written)

Easy to use,great rates and helpfull staff when required. … Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Allways reliable”

Written on: 12/01/2015 by Myal256 (1 review written)

Have rented from Alamo ever since they started and I have never been disappointed, my experiences have all been positive with never a problem and I have rented their cars in a lot of different country's and allways found them pleasant to deal with and top quality cars to rent… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Fast & simple booking”

Written on: 10/01/2015 by Macy285 (1 review written)

Very straightforward and easy to book a car online… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Overcharging customer”

Written on: 08/01/2015 by Roberthartill (1 review written)

I have had a bad experience from Alamo and their partners recently which I am trying to sort with no joy up to now. Whilst on holiday in Las Vegas recently we learnt that my daughter was very poorly in hospital and we needed to get back home. After rearranging our flights to get back to London Gatwick we needed to hire a car in a hurry to get us home. We duly booked online our car for a one day hir to go from LG Airport for a one way drop off to Plymouth, the vehicle was an Hyundai i30 or… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alamocares's Response to Roberthartill's Review

Written on: 08/01/2015

Hi, we'd like to look into these additional charges further. Please email us at care[at]Alamo[dot]com with your contact information, reservation and/or rental agreement number, exact rental location, and any other details you would like to include. Please use reference number 150108-002437 in the subject line. We look forward to hearing from you soon. -Collin

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alamocares's Response to Roberthartill's Review

Written on: 08/01/2015

Hi, we'd like to look into these additional charges further. Please email us at care[at]Alamo[dot]com with your contact information, reservation and/or rental agreement number, exact rental location, and any other details you would like to include. Please use reference number 150108-002437 in the subject line. We look forward to hearing from you soon. -Collin

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Roberthartill's reply to Alamocares's Comment

Written on: 09/01/2015

Hi, I have replied to this comment and sent all info to another email address as I couldn't send to the address posted in your reply.

If you need any other info please do not hesitate to contact me so that this matter can be resolved
Regards

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments

“Great recommendation”

Written on: 07/01/2015 by Frostlh390 (1 review written)

A friend recommended this booking. Great rate for comprehensive package and quick booking… Read Full Review

Visit alamo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
alamo.co.uk