Alamo Car Hire Reviews - www.alamo.co.uk

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Latest Reviews

“Excellent service”

Written on: 28/08/2016 by Stevens464 (1 review written)

We rented from jfk airport and I prepaid online before I came. We had a sat nav included which we had a few problems with and when I mentioned this on returning the car they kindly reimbursed me. The car was clean and economical and we had no problems with it at all. I have always used Alamo because of their good service and I will continue to do so… Read Full Review

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“Just so Easy”

Written on: 28/08/2016

The whole process was easy to follow, a list of package inclusions is shown on the review page (once you have chosen the car you want) along with the dates and collection/drop off locations and of course the price. All done in under three minutes. Great price as well… Read Full Review

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“Extra Insurance”

Written on: 27/08/2016

Your site overall is great easy to use and understand.I like it. I don't like not being able to complete any bookings at the time. I want to finalise extra insurance and require roadside breakdown accidental or unknown cause of car damage lost keys broken or cracked glass punctures tyre shredding etc etc Where is the costs pleas? I know roughly the cost from competitors sites. I don't want to have to do this at the desk on collection as it is not the moment.Please advise ASAP. Could this be… Read Full Review

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“Check-in problem”

Written on: 27/08/2016 by Fernandez179 (1 review written)

Booking process OK except for the check-in section where I entered details of a program which is not now valid. I deleted the entry but I still could not proceed. Will hopefully be able to deal with this later… Read Full Review

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“I have recently hired from Alamo and found the...”

Written on: 26/08/2016 by Ian45UK (1 review written)

I have recently hired from Alamo and found the standard of car ok although the cleanliness was questionable. Quick rub over with a wet cloth leaving everything in the car sticky and smelly with smell of a wet dog. Less than 5 miles from leaving the airport I got a flat tyre warning light suggesting they do not check tyres as when I pulled into the garage every tyre had different pressure. Having inflated the tyres I then drove a 1000 miles with no problem suggesting a maintenance issue rather… Read Full Review

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“Excellent experience for booking .”

Written on: 24/08/2016

Excellent experience for booking… Read Full Review

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“Booking car hire online”

Written on: 22/08/2016

We found the prices misleading on the website as the price initially advertised does not include the additional driver or the return to the different city. It would be better for us if this was clearly displayed at the initial stage as it ended up being over our original budget… Read Full Review

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“GREAT SITE”

Written on: 16/08/2016

Easey site to use good benifits tried many car hire sites cheapest by far traveling from uk to orlando with family of five for the first time great bonus of the extra driver free every thing included in the price apart from the booster seat booked early gives you the option of cancelling seven days before you fly… Read Full Review

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“Time consuming, unabkle to complete”

Written on: 14/08/2016 by Twizzle1955 (1 review written)

Online check in decided I was unable to add additional driver as secure token invalid. Repeat attempts met with the same response. Only after paying was I advised that roadside assistance was an optional extra and even then no indication of cost… Read Full Review

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“Quick and easy”

Written on: 14/08/2016 by cmJordan380 (1 review written)

On-line booking was straightforward and clear. Pricing was good compared to other suppliers and very clear… Read Full Review

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“The only minus was the wrong number on the screen. It...”

Written on: 14/08/2016 by Flanagan446 (1 review written)

The only minus was the wrong number on the screen. It told me to call a nr to continue my reservation, but the number was Europe car in bulgaria! Finished it online on a different PC. Very confusing and sketchy looking. Otherwise great deal and easy UI. Thanks!… Read Full Review

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“Very Easy”

Written on: 13/08/2016 by JaylonRodriguez140 (1 review written)

Have used this site a number of times for car hire in Orlando, Very easy to use and also easy to make amendments and change cars etc. 2 years running I have booked a specific car then the party has increased and I was easily able to change without any additional costs. Highly recommended… Read Full Review

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“Booked a SUV for Orlando Intl”

Written on: 13/08/2016 by BethanyWoodward233 (1 review written)

I booked an SUV for Orlando Intl and found it to be quick and easy to follow, many vehicles to choose from and at fair prices, will recommend it to friends and family… Read Full Review

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“Confused about car sizes”

Written on: 11/08/2016 by 7McDougall (1 review written)

Have always been happy with car rentals from Alamo but find the car categories confusing. I have hired a Chrysler 200 which takes 2 large suitcases but the next selection is a Chrysler 200 which holds 4 large suitcases and 2 small. The car didn't suddenly grow a larger boot!!… Read Full Review

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“additional driver”

Written on: 09/08/2016

initial on-line car hire was fine but when i tried to add additional driver details using on-line check-in the form would not upload with no indication that fields had been entered incorrectly. The date convention was different on expiry field compared to issue DD-MM-YYYY on one and MM-DD=YYYY on the other so now will I have to provide the additional drivr details at the check in desk in which case it looks like i have wasted my time using online check in ? car is not being hired until 20th… Read Full Review

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“Hoping Alamo is Correct this time”

Written on: 08/08/2016 by JFord047 (1 review written)

Booking the car hire was simple and straight forward as normal, Due to the last experience with Alamo where I was denied the car due to not having a credit card. I telephoned Alamo in the UK to ensure that I did not require to have one! I was assured that I did not require a credit card, and paid for the booking upfront. I am hoping that the same instance does not repeat that I go to collect the car and I am refused due to having no credit card!!!!! I have even called them back again after… Read Full Review

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“Easy booking process”

Written on: 08/08/2016 by Hansenls358 (1 review written)

We always use Alamo when travelling to Florida as the ease of booking and service on arrival has been exemplary. There is always a good choice of vehicles, and the online check is quick and easy, making arrival and collection of car a seamless process. Just what you need after a 10 hour flight! The staff have always been friendly and helpful, the telephone staff are also knowledgeable and helpful, I would recommend to anyone!… Read Full Review

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“Unable to enter flight number”

Written on: 07/08/2016

Unable to enter my flight number for pick up, even though in the terms and conditions it says they will wait for you and keep the office open if your flight is delayed as long as you have entered your flight details. This is annoying as we are on a flight which gets in quite late, so the office may indeed close if they don't know which flight we are on and we do get delayed. The automated confirmation of booking says they are looking forward to seeing us at Faro airport on the 01 Jan… Read Full Review

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“Quick and easy”

Written on: 06/08/2016 by Hubbard390 (1 review written)

Used Alamo many times, never had a problem. My number 1… Read Full Review

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“Exceptional Customer Service”

Written on: 05/08/2016 by McCallum334 (1 review written)

We have had nothing but good experience with Alamo, and always make a point of booking the Alamo Gold package. After a particular difficult experience with a rival car hire firm in 2012, an Alamo rep stepped in, offering to match the price of the other booking and offering a complimentary upgrade. Since this date, we have been thanked on arrival for our loyalty, and have been treated very well… Read Full Review

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