Alamo Car Hire Reviews - www.alamo.co.uk

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Latest Reviews

“Alamo car hire Banff”

Written on: 27/02/2017 by Lynnwilson1963 (1 review written)

We were late arriving and due to pick up car at 9am. We tried phoning and emailing to no avail - just no one picking up phone. All we wanted was to pick up a couple of hours later. Our agent "Rental Cars' also tried to contact unsuccessfully and informed us that ALamo policy is that if we did not pick up on time they would give our car away (we had paid in full $700) and so we were let down with no car for the week and not even a return phone call from Alamo - would never use again… Read Full Review

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“Great service, great prices”

Written on: 27/02/2017 by 132Davidson (1 review written)

Whenever possible we book an Alamo car. Great prices but main reason is the online check-in and Skip the coutner, which saves us a lot of hassle and time after a long flight… Read Full Review

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“Help ”

Written on: 18/02/2017 by Coffey248 (1 review written)

I just rent a car , and I can't not do the web check in so .... Can anyone help me? Why I can't ? Thank you In advance Regards … Read Full Review

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“excellent web site”

Written on: 17/02/2017 by Wardlg266 (1 review written)

Found website clear and concise with every detail required. Very good service… Read Full Review

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“Great service, professional company”

Written on: 16/02/2017 by Neckermann (4 reviews written)

Rented a mid-class car for 25 days here. Check in at San Francisco airport was smooth and we even got a free upgrade to a Hyundai Santa Fe SUV. The car was great and the service professional. No nasty surprises afterwards as you often experience with low-cost rental companies (Goldcar for instance, who are bad). Based on this 25-day experience I can highly recommend renting a car with Alamo. … Read Full Review

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“Always use Alamo”

Written on: 15/02/2017 by McKinleyjw375 (1 review written)

My husband and I have been using Alamo for our holiday car hire for several years and have never been disappointed. Staff are always very friendly and helpful. … Read Full Review

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“very easy ”

Written on: 15/02/2017 by 80Davidson (1 review written)

very easy and straight forward to use will use again… Read Full Review

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“Easy but unclear where to collect keys and vehicle”

Written on: 14/02/2017 by Stevealex321 (1 review written)

It was nice and easy to book. However, I couldn't find out exactly where to collect the keys, or the car. The book-in said details would be in email, but wasn't. Maybe I will get details once I check-in… Read Full Review

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“Excellent car & service”

Written on: 14/02/2017 by Skygirl66 (1 review written)

My son and I rented a Mustang convertible to drive from Miami Airport to Sarasota & we really pleased. Booking staff were quick, friendly & efficient. We had a choice of Mustangs, all very clean and very new cars. Drop off was lovely and very efficient… Read Full Review

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“excelente atencion online ”

Written on: 13/02/2017 by rmMedina456 (1 review written)

Excelente atencion online y ayuda para realizar una modificacion en la reserva. Muy recomendable… Read Full Review

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“Happy driving”

Written on: 12/02/2017 by DixieBuckley (1 review written)

Good prices, use every year and like the fact that you get free second driver with Alamo. Cars are always clean and well valeted when we pick it up. Your web site is very easy to use and easy to understand… Read Full Review

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“Excellent Car Hire Company”

Written on: 08/02/2017 by BenjaminMuir361 (1 review written)

We have been renting cars from Alamo for several years for our holidays in the USA and have never had any problems. Picking up your car is quick and easy with Alamo staff more than willing to assist you in choosing the right car for your needs, helping you load up your luggage and directing you towards the exit etc. Returning your car at the end of the holiday is equally easy and yet again staff are there to check your car back, endure you have taken all you stuff with you and making the… Read Full Review

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“Told me car spec!”

Written on: 07/02/2017

Easy to use website that actually tells you the cars basic speicifcation. Me and my partner are heading on a 2 week road trip and just wanted to ensure the car had cruise control!!… Read Full Review

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“Swift & Super”

Written on: 06/02/2017

Have been taking cars on rental from heathrow for a few years and last time when I tried Alamo - Ive been super pleased with the personalised service, swift paper work, immediate sorting of the vehicle and I was out of there in 12 minutes in a fantastic SUV… Read Full Review

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“Overseas booking with Alamo”

Written on: 05/02/2017

Easy to understand booking site . Informative re car details and conditions… Read Full Review

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“Excellent Hire Company”

Written on: 05/02/2017 by Gladys14111961 (1 review written)

This will be our fourth time using Alamo - as well as being extremely good value for money, the staff at the airport are helpful and pleasant to deal with. They do try and get you to upgrade but they are not pushy - a simple no thank you and they don't keep trying to get you to change. We have already recommended them to lots of friends who have gone onto book through them. Their vehicles are excellent, clean and well maintained… Read Full Review

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“Alamo amazes ”

Written on: 01/02/2017 by 382Jorgensen (1 review written)

Online booking to rents in the USA, clear and concise process that allows you for extras and makes everything clear. Nothing charged until you have reviewed the booking very easy to following. Recommended provider to all our friends and colleagues as excellent value and straightforward website booking processes too… Read Full Review

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“totally irresponsible”

Written on: 31/01/2017 by Patrice60 (1 review written)

Car prepaid at a reasonable price. I was told at Bordeaux Merignac that the company had no more car available. Other customers were told the same story. We were separately taken to different competitors, Interrent (Europcar's "low cost car hire"!!!) in my case. After re-queuing I was given a similar size car for 4 time the price which I had to pay. A month later following numerous emails and expensive phone calls, I'm still awaiting to be reimbursed. Alamo seems to have no sense of service, at… Read Full Review

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Alamocares's Response to Patrice60's Review

Written on: 08/02/2017

Thank you for bringing this to our attention, Patrice. We would like to look into this further. Please email us with your contact information, rental information and all the details above so we can address this situation. Thank you. -Collin

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Patrice60's reply to Alamocares's Comment

Written on: 09/02/2017

Hi. The saga started at your desk in Bordeaux Merigacon the 7th January 2017. Despite my online booking there were no cars available. I was sent to Interrent to book a car for which I had to pay a large amount. I was then told I would get reimbursed at a later stage. I've spent a lot of time on the phone and sending emails containing the paperwork as well as the copy of the proof of payment. I finally spoke to him and sent him the paperwork on 31st January. He required the bill from Interrent which I thought was sent to him. I've asked Interrent to re-send me a bill and they are not responding to my emails and calls (latest email sent this morning).
I can send you the paperwork if you wish.

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“Florida car hire”

Written on: 31/01/2017

We travel to Florida at least once a year and have tried various hire car companies. Alamo always give us a good deal and we no longer use any of the others. We prefer their options for road tolls as they are fair and not over priced. We have been caught out by another large supplier and had to fight to get our monies back for excessive toll charges that we didn't need. Always find the staff at the Alamo desk at the airport very helpful. The only downside which can happen is if multiple flights… Read Full Review

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“Booking”

Written on: 30/01/2017 by Jayvon86 (1 review written)

Booking was easy on the internet. Information was clear and concise. The price was competitive. The printed copy of the Booking information and the terms and conditions were easy to obtain and comprehensive if not a little too long. I am hoping that the rest of the contract goes well. The signs are all is very well organised… Read Full Review

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