Alamo Car Hire Reviews - www.alamo.co.uk

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Latest Reviews

“Great Online Booking”

Written on: 29/08/2015 by Peterson34 (1 review written)

Very easy to find and select the car we required, and great to be able to include the Alamo Gold package. Quick, simple, and very efficient!… Read Full Review

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“Awful customer service - they make you ring the US !”

Written on: 29/08/2015 by EliezerMarshall (1 review written)

Booked the car in the UK for a USA holiday. Had a query on a charge on bill. UK customer service are useless, they told me I could email, (2 day wait), or phone the US at my own expense. Took an amount from credit card with not the slightest indication of what is for. Will never use them again… Read Full Review

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“Ease of Process ”

Written on: 27/08/2015

Very straightforward and simple online booking process enhanced by clear and intuitive website Great value too with this package - have been using for many years and to date has been first class service and excellent vehicles The move to the new site a few years ago has meant major improvement in pick up and drop off experience. Very satisfied… Read Full Review

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“Excellant website. would use again. Very easy to use ”

Written on: 25/08/2015 by JoshLockhart (1 review written)

Excellant website. would use again. Very easy to use… Read Full Review

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“Helpful additions”

Written on: 25/08/2015 by Karsync356 (1 review written)

It would be helpful to have details of the cost of extras like additional driver and excess protection on the reservation page… Read Full Review

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“Very easy to book online, and very competive pricing.”

Written on: 25/08/2015

It was very easy to book online, and very competitive pricing. All the details were clear on the print-out, and what was included met my requirements. The on-line form was easy to fill out. When looking at the upgrade offer, and when I clicked at the details for the Peugeot upgrade, it would not confirm if it was 5 or 3 door, nor whether it include air conditioning. I hence decided not to upgrade just in case it would not meet my needs, although it probably would have. Assuming that everything… Read Full Review

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“Alamo car hire”

Written on: 23/08/2015 by Nigelwarwicktribe (1 review written)

I have used Alamo car hire u.s.a for several years,and have always found them excellent,especially their customer service,very good clean cars… Read Full Review

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“Payment Page Not Secured”

Written on: 23/08/2015 by KellenMonaghan (1 review written)

Procedure very straight forward and price is good. But at the payment page, it seems that the page is not secured, or is it hidden. … Read Full Review

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“What is the point of Alamo Gold cover ?”

Written on: 21/08/2015 by mhBruce260 (1 review written)

We bought the Alamo Gold cover because we didnt want the hassle of negotiating "optional extras" when we arrived after a long flight. So when we arrived, they DIDNT HAVE the car we reserved, and we were asked to purchase "optional extras", to which we said we didnt, and then were told "I need to see a card then you are good to go". Card ? What for ? Its already paid for. "We need it for the Gold cover". OK. Card swiped. Paperwork handed over to sign. Lots of two and three letter acronyms. What… Read Full Review

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“Good old Alamo !!”

Written on: 20/08/2015 by retreat3981 (1 review written)

We have been using Alamo regularly since 1980 and have always found their service excellent. On the one occasion when we had a mechanical problem with the hire car it was dealt with expediently and ample refund provided for our inconvenience. As long as we have the ability to visit the U.S.A e shall always use Alamo as our rental car service… Read Full Review

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“Back to my favourite car rental firm in the US !”

Written on: 17/08/2015 by 50Townsend (1 review written)

Nice and easy .... what I wanted ... sensible car, at a sensible price with all the necessary items included ... a one stop shop deal. Other retail companies just keep piling on the extras (necessities). That is why I have come back to Alamo… Read Full Review

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“Excellent Rental Company ”

Written on: 11/08/2015 by 43Vaughan (1 review written)

I have been renting cars with Alamo for about 20 years and have always had excellent service from them. I would recommend Alamo without hesitation. It is mostly in the USA that we have rented, from Tampa to Orlando and the levels of customer service has always impressed me. They supply an excellent range of cars to suit all the family needs… Read Full Review

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“Florida here we come!”

Written on: 11/08/2015 by Chaney146 (1 review written)

Overall the website was very easy to use, like the drop down menus for package options etc. Only downside was, we had a voucher code for 10% off and couldn't use it. A plot on behalf of the company I am sure to ensure we didn't get a better deal. The site only let you take 10% with the fully comprehensive not the gold packages. Just need to wait and see if the company delivers when we go and pick it up - let's hope there's no hidden extras etc… Read Full Review

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“Quick and simple. No fuss.”

Written on: 08/08/2015 by Scottmc445 (1 review written)

The on-line experience was really quick and no fuss. From all the rental companies this was the best value for money… Read Full Review

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“the desk stuff is selling you options without explanations”

Written on: 07/08/2015 by Pit001 (1 review written)

I took my car in SFO and I had booked a mini van (7 places) we were 4 people and they wanted me to upgrade they sold me Roadside plus without asking me just please sign quickly here I told them that I would bring the car back with a fuel tank...they refused that option and asked me 71,44 EUR I was not informed about this and brought the car back with a nearly full tank (7/8) will ask them to get 50 USD back for the fuel… Read Full Review

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“Regular Car Hire”

Written on: 06/08/2015 by Floridamot (1 review written)

Having previously used Alamo (Sunny Isles Beach Location)on line, I have experienced the best service from this location and this company, having rented in other parts of the world. Will always rent from here direct whenever visiting Florida. Location, service and friendly faces… Read Full Review

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“Online Check In”

Written on: 05/08/2015 by fvSlaughter195 (1 review written)

Used Alamo UK online to book a car from Orlando airport using the 'Brits' tourist guide discount. Found the car we wanted and the price was good including all the extras we required, had the option to pre-pay (or pay on arrival) to earn a further discount, this we did and was promptly sent a confirmation email, so far so good. In the confirmation email there was a 'button' to check in online to skip the desk and go straight to the garage, great idea but.... Filled in the check online details… Read Full Review

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“Simple Car Hire System”

Written on: 03/08/2015

Just made 3 seperate car rental bookings with Alamo for upcoming trip to Florida, simple easy booking system, excellant level of information regarding cars,costs, and extras. Would certainly recommend Alamo Car Rental as the company to use for Car Rental… Read Full Review

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“Underhanded tactics employed by Alamo desk staff to...”

Written on: 02/08/2015 by JeffersonConway (1 review written)

Underhanded tactics employed by Alamo desk staff to get you to upgrade. At the desk we were greeted by a very pleasant young lady who checked our documents and confirmed we were to pick up a Ford Focus, that’s right we said. She then asked where we were going, we told her we would be travelling around and would be dropping the car off in Los Angeles. Oh she said, I will give you a better car a Rav4, is that OK? Fine we said, she then pushed a form to us and quickly said sign here here and… Read Full Review

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“Awesome service”

Written on: 02/08/2015 by 209O'Sullivan (1 review written)

I have used Alamo many times over the past few years and have always booked online with no problems! I would recommend Alamo to anyone and look forward to using them again in a few weeks time! Keep up the good work Alamo!… Read Full Review

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