Alamo Car Hire Reviews - www.alamo.co.uk

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Latest Reviews

“Great service at cheaper prices”

Written on: 27/07/2016 by JeanneMR (1 review written)

Looked at competitor rental companies - Alamo prices really competitive and website easy to use. Great that the company is recommended by Which so i feel confident in the booking.Terms and conditions clear and fair.A variety of vehicle choices available and easy to choose.Seemed strange that Alamo could offer cars at cheaper rates provided by a competitor for them. Hope that they deliver what is promised when I pick up the vehicle and drop it back at the end of the stay… Read Full Review

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“Upgrade”

Written on: 27/07/2016 by Kld.davies (1 review written)

I picked up our car up from LAX, the man at the desk was really trying to push the upgrade,I had already purchased a full suv and he was trying to get me to upgrade to a larger vehicle. He was quite clearly on some form of bonus. When I picked up my vehicle it was a vehicle he said I could upgrade too, which highlight the fact he was a some form of bonus. Don't arrive tired and vulnerable at the Almamo front desk because they will have you over. Other than that vehicle was clean tidy and in top… Read Full Review

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“Very good website, providing clear and easy to find...”

Written on: 26/07/2016 by skegoneill1 (1 review written)

Very good website, providing clear and easy to find information… Read Full Review

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“No response ”

Written on: 24/07/2016 by Lana69 (1 review written)

Used Alamo in May 2016 and have sent several emails asking for my reference to claim air miles as sadly left the documents in the hired car when returning to Orlando International Airport.. Had no reply not even an email to confirm was looking into this for me. Sadly disappointed with the customer service… Read Full Review

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“recent dallas rental”

Written on: 19/07/2016 by Chrisharthman (1 review written)

Pre-booked and pre-paid for everything, returned the car full, and yet got a miscellaneous $16 charge without explanation or invoice… Read Full Review

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“attempt to contact crashes”

Written on: 17/07/2016 by Guthrieam340 (1 review written)

I would like to add another driver to my proposed rental. This causes chaos… Read Full Review

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“Easy car hire”

Written on: 15/07/2016 by jxLawson96 (1 review written)

Booked my car through the alamo web site and it was lovely and easy to use and good value for money… Read Full Review

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“An enjoyable experience ”

Written on: 14/07/2016

Hired a car from Alamo via Expedia for 8 days at Nice Airport.The whole experience --from the nice guy who checked our booking to the equally nice guy who checked the car on return was faultless.We were ,of course, asked if we wanted the "usual" extras (super insurance/sat nav etc etc) but were not pressured when we said we had our own insurance and sat nav . Full to full tank fuel was also appreciated as we weren't driving enough kms to use a whole tank. We were offered a bigger,nicer diesel… Read Full Review

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“Great choice, price and booking is easy.”

Written on: 13/07/2016 by Luzr179 (1 review written)

When booking car hire in the USA from the UK I am always looking for the best choice of vehicles, the right price and ease of booking (as websites vary and others are just plain complicated). With Alamo (who I have used before), the choice of cars just seems to get better and better - and the Alamo price is always competitive with all the other main operators. The website is easy to use as well - and that makes the whole booking experience a real pleasure. I look forward to picking up our… Read Full Review

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“Fligh Number”

Written on: 12/07/2016 by malcolmweinber (1 review written)

According to my ticket I arrive in Anchorage on flight number AS99 Your order form would not accept that flight Number for some reason even AS099 it would not accept… Read Full Review

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“Credit Card Numbers”

Written on: 12/07/2016 by RashadAbernathy (1 review written)

Once again the box for entering the Credit card numbers failed to register the correct keystrokes, in the first instance. I entered the first 6 numbers, which were displayed correctly, but the remaining displayed characters were lower-case letters not numbers. I 'backspaced' to delete the letters and then reentered the remaining figures which were shown correctly. I reported this problem to your staff, when I last collected a hire car from you. I have yet to use the car that I have… Read Full Review

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“Great great Service ”

Written on: 08/07/2016 by raggy757 (2 reviews written)

I always choose Alamo, and I travel very much as an airline pilot. Alamo have great deals, their cars, in every category, are VERY clean, well kept and comfortable, which I liked a lot. Alamo offer unlimited mileage, fuel and SunPass options as well as a ALOT of "extras" too :) It is also very easy to rent and return at every locations that I have used Alamo if you are in a hurry :) Alamo is highly recommended by myself and my family :)… Read Full Review

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“holiday ruined because of Alamo”

Written on: 06/07/2016 by McWilliams147 (1 review written)

We prepaid and arrived at the rental location on-time but were told that they did not have a car for us!! They will simply refund our booking so we should approach other conpanies at the airport if they had any vehicle available for us. What about our non refundable hotel etc bookings!?!? Now we are stranded here and have to cancel the rest of our trip. What kind of terrible service is this???… Read Full Review

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Alamocares's Comment

Written on: 11/07/2016

We'd like to hear more about your experience. Please email us at care[at]Alamo[dot]com with your contact information, reservation and/or rental agreement numbers, the exact location you reserved the vehicle at, and any other details you would like to add. Please include reference number 160711-004431 in the body of your email.

Thanks,
Collin
Social Monitoring Coordinator
Alamo

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“A straightforward way to hire a car.”

Written on: 06/07/2016

A very quick and efficient website for car hire purposes. Easy to read and understand the instructions and the information required took only minutes to complete. I would heartily re3commend the Alamo service to friends… Read Full Review

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“Upsell Upsell Upsell”

Written on: 06/07/2016 by 305Maxwell (1 review written)

As per title. You'll be upsold and they will not make it easy to leave the counter with the car you book. Other than that, they were very efficient… Read Full Review

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“Taken unauthorised payment”

Written on: 03/07/2016 by MarlonAdams (1 review written)

Our car hire was paid within a package with Thomas Cook. Fast and speedy at the desk no hardsell. All went lovely and smoothly, no trouble with the car, nice and clean, great condition, no grumbles until.... we get home and they have taken $786.29 from our account stating we had upgraded which we had not!!!!! We have tried calling the USA (more cost to us) and getting nowhere and had emails saying that they are dealing with it but are now being ignored. Have put complaint forward to Thomas Cook… Read Full Review

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Alamocares's Comment

Written on: 11/07/2016

We'd like to hear about your experience with Alamo further, Marlon. Please email us at care[at]Alamo[dot]com with your contact information, reservation and/or rental agreement numbers, exact location you rented from, and the full details of your billing concern. Please include reference number 160711-004415 in the body of your email.

Thanks,
Collin
Social Monitoring Coordinator
Alamo

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“quick & easy”

Written on: 01/07/2016 by Olson25 (1 review written)

Quick & easy website. Easy to navigate & good selection of cars available… Read Full Review

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“unbeatable service”

Written on: 29/06/2016 by Spivvy50 (1 review written)

Used Alamo through Virgin. They could not locate the keys to the next available SUV so quick as a flash the very helpful assistant produced a superb Jeep Grand Cherokee. Super clean and tidy. Excellent service, very freindly and informative. A pleasure to deal with… Read Full Review

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“We always use Alamo.”

Written on: 28/06/2016 by Donnellyvr268 (1 review written)

Always found them to be efficient and polite after a long flight… Read Full Review

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“WE booked a car through ALAMO which is serviced by...”

Written on: 27/06/2016 by Bailey1955 (1 review written)

WE booked a car through ALAMO which is serviced by Enterprise to be picked up on the Swiss side of Basel airport it was the best deal available at the time on the Internet. When we arrived at the pick up point, which is Enterprise, we were told we needed to sign a disclaimer which was needed if we were to be driving in France or Germany. When we asked why, the agent could only say there could be a fine if we drove into either of those countries, that was all, but when we investigated later… Read Full Review

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Alamocares's Comment

Written on: 11/07/2016

Thank you for sharing your review of our Basel airport location. We value your feedback and will gladly pass this along to that branch’s regional management. If you would like to speak with us further about your experience, please email us at care[at]Alamo[dot]com with your contact information, reservation and/or rental agreement numbers, and any other details you would like to add. Please include reference number 160711-004386 in the body of your email.

Thanks,
Collin
Social Monitoring Coordinator
Alamo

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