Alamo Car Hire Reviews - www.alamo.co.uk

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Latest Reviews

“Car hire in Florida”

Written on: 29/08/2014 by MrsDaisyt (1 review written)

So easy and quick to book and navigate the system on line, tried and trusted car rental used them several times. Good rates, no pressure… Read Full Review

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“The Best car hire experience possible !”

Written on: 29/08/2014 by Syland (1 review written)

Easy uncomplicated web site with all necessary info. We will certainly come to you again and recommend your company to friends. In America your office reception Girls were the most laid back and friendly people one could wish to meet. Many thanks John Foster… Read Full Review

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“Always use Alamo ! ”

Written on: 29/08/2014 by Densol (1 review written)

I've used Alamo car hire many times when renting a car in the USA. Always clean cars, polite staff and never had a problem at all. I've used other car hire companies and they just do not compare ! Alamo have great prices and the charges are always set out on the rental estimate ( ie if there is a one way charge it's made very clear at the outset ) I've just booked Alamo again for July next year !… Read Full Review

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“so easyy with all the correct help”

Written on: 29/08/2014 by JovannyO'Neal (1 review written)

Hi it was easy to book everything explained in detail a also insurance so easy ,and well explained would recommend to anyone if traveling to america… Read Full Review

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“Easy to use and perfect service for UK visitors”

Written on: 28/08/2014

The Alamo website and car offers are easy to understand, straightforward and brilliantly cater for the UK travel market. Other car companies don't offer the same inclusive package which also includes extra drivers. Your car choice at LAX is also superior to theirs (I always regret when someone books me a car from one of your competitors). The cars are always clean and in good condition (except one which was promptly swapped). In fact, the only drawbacks to using Alamo are the massive queues… Read Full Review

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“bad after sale customer service”

Written on: 28/08/2014 by alberto.vergani (1 review written)

I booked a car with pre-payment condition. After the rental period, I was charged a second time, but of course I found it out only after my returning home. The only way to make a complaint is to send an email, but of course nobody is replying to that. I hope to receive a feed-back thanks to this review… Read Full Review

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Alamocares's Response to alberto.vergani's Review

Written on: 28/08/2014

Customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140828-002888. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Alamo Rent-A-Car

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Alberto.vergani's reply to Alamocares's Comment

Written on: 29/08/2014

Can you please give me the email address where I shall write?

thanks a lot

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“Always use Alamo”

Written on: 28/08/2014 by LiamLamb (1 review written)

Quick and easy to confirm your online booking. Rates are very reasonable. I have used Alamo in the past because their service is always the best… Read Full Review

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“Do not rent!”

Written on: 25/08/2014 by MehulJill (1 review written)

The policies on licence are not clear with other companies. Hence we were harassed by europcar. They ruined our trip as we couldn't get car on time due to their personal differences in policies. Staff is extremely unhelpful. Would never suggest to anyone… Read Full Review

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Alamocares's Response to MehulJill's Review

Written on: 26/08/2014

Hi, customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140825-003340. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Alamo Rent-A-Car

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“Confusing but ok”

Written on: 24/08/2014 by lawrence3178 (2 reviews written)

booking a car in the UK for the US should be easy - and for the main it is! However it gets confusing when you are adding a voucher code and nothing is discounted - its difficult when you book in £ but it shows in $. and trying to find the best deal is very time intensive! overall though not a bad experence… Read Full Review

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“Worst car hire company ever!!!”

Written on: 24/08/2014 by JulianneBenton277 (1 review written)

I hired a Corsa through Alamo then there was a problem with the engine coolant so the AA had to be called. Luckily I had the car parked at my property at the time. The AA man said the car was too dangerous to drive so Alamo offered me a new car however, I had to go with the AA man, drop the Corsa off at the Vauxhall garage then have him take me to a new car hire place. Even he was surprised they didn't just send a new car to mine. A week later, I decided I wanted to extend the rental agreement… Read Full Review

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“SURCLASSEMENT... ARNAQUE !”

Written on: 22/08/2014 by Porter156 (1 review written)

J'ai loué une voiture par le biais d'une agence de voyage en France. Lorsque je suis allée la récupérer à l'aéroport de Los Angeles, je suis tombée sur un employé peu aimable qui n'a fait aucun effort pour parler un minimum distinctement et doucement (je ne parle pas anglais couramment mais le comprend correctement), il m'a expliqué que la voiture réservée (première catégorie) n'était pas disponible, que nous allions donc être surclassée. Il a ensuite noté de nombreux chiffres… Read Full Review

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“good and easy”

Written on: 22/08/2014 by Eleanor458 (1 review written)

easy to follow when booking by i=net and would recommend and book with you again. Any chance of an up grade ??… Read Full Review

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“ Booked for May 2015 .easy site to use. cheapest prices”

Written on: 21/08/2014 by AlizaMcCain43 (1 review written)

Booked for May 2015 .easy site to use. cheapest prices… Read Full Review

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“Simplicity Fast”

Written on: 21/08/2014 by AliyahWoodward (1 review written)

Quick and to the point. WELL DONE… Read Full Review

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“Fast car hire”

Written on: 20/08/2014 by Natalyaa468 (1 review written)

Fast, easy and efficient… Read Full Review

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“touring washington and oregon”

Written on: 18/08/2014 by keithmerrill (1 review written)

great choice of vehicles at really good rates. Like the inclusion of an additional driver in the package. The booking procedure is very user friendly. Would not hesitate to use this site again. Would recommend to family and friends… Read Full Review

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“No after hours customer service”

Written on: 16/08/2014 by Deswardt (1 review written)

Will not be using again.. Stuck with flat tire on our way to collect.. 1/2 late for pickup.. No one to help and now forced to use Eurocar from airport and they are not able to change pickup area for Alamo so having to pay double the price (Eurocar and Alamo same company) RIP OFF and disgusted with service… Read Full Review

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Alamocares's Response to Deswardt's Review

Written on: 21/08/2014

Hi, Customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140821-003472. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Alamo Rent-A-Car

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Alamocares's Response to Deswardt's Review

Written on: 21/08/2014

Hi, Customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140821-003472. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Alamo Rent-A-Car

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Alamocares's reply to Alamocares's Comment

Written on: 22/08/2014

Please email Care[at]Alamo[dot]com.

Thank you.
Mitch
Social Media Monitor
Alamo

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“no car at airport”

Written on: 16/08/2014 by koWeaver191 (1 review written)

Arrived at airport in UK just before midnight, paid for out of hours pick up. No car no rep and no way of contacting them. Worst car hire firm I have ever dealt with… Read Full Review

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Alamocares's Comment

Written on: 21/08/2014

Hi, Customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140821-003567. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Alamo Rent-A-Car

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Alamocares's Comment

Written on: 21/08/2014

Hi, Customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140821-003567. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Alamo Rent-A-Car

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Alamocares's Comment

Written on: 22/08/2014

Please email Care[at]Alamo[dot]com.

Thank you.
Mitch
Social Media Monitor
Alamo

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“overcharged”

Written on: 15/08/2014 by kpLewis1969 (1 review written)

I was recently on 23rd June & 4th July over charged by what I think is by a full tank of fuel which amounts to approx 100 pounds in each case. I cannot find any one at Alamo or Europcar contact to confirm/report this. In each case I was first oversold on the vehicle I had initially requested so had to pay up to 4 times my original quotes, and then to be charged more than 100 pounds extra to what I had signed for and the cars had been returned with a full tank each time… Read Full Review

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Alamocares's Comment

Written on: 21/08/2014

Hi, Customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140821-003589. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Alamo Rent-A-Car

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Alamocares's Comment

Written on: 21/08/2014

Hi, Customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140821-003589. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Alamo Rent-A-Car

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Alamocares's Comment

Written on: 22/08/2014

Please email Care[at]Alamo[dot]com.

Thank you.
Mitch
Social Media Monitor
Alamo

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“Good reliable company”

Written on: 15/08/2014 by MarleySchmidt (1 review written)

straight to a good price wo the time wasting feedbacks… Read Full Review

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