Alamo Car Hire Reviews - www.alamo.co.uk

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Latest Reviews

“Good website and booking easy, but watch out for extras”

Written on: 12/02/2016 by Alivia53 (1 review written)

LIKES: Easy website to navigate from a reliable company. Good choice of cars at competitive rates and loads of availability at San Francisco Airport. DISLIKES: The prices shown on the first page (when choosing a car) are the absolute minimum which it is impossible to settle on due to some unavoidable additional charges. By the time the essential extras are included my quote rose by £118 mostly for the overpriced navigation device. Alamo are not alone in this practice but a little more… Read Full Review

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“clear website but booking not accepted all day last week!”

Written on: 11/02/2016 by Finneganv307 (1 review written)

Well, you have ASKED for feedback: Finally the Alamo system accepted my booking today - that I'd tried on and off all day last week to make..! Not forgetting that Alamo had also ignored an email of mine alerting the Company to this… Read Full Review

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“Missing options”

Written on: 10/02/2016 by Billy118 (1 review written)

Tried to check in on line, the airline we will travel on Aer Lingus is not on the list of airlines, therefore couldn't do it, I suppose that was the reasos that I could not include my partner on the list of additional drivers, I thought this was very poor… Read Full Review

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“Easy to book”

Written on: 10/02/2016

This will be the second time we have used Alamo Car Hire. The first time was easy and the staff were so friendly and helpful so why go anywhere else when you get this kind of service. We did not wait in the que for long and the staff who helped us were amazing so helpful completed our paperwork and sent us out to the car park for our car. We had a choice of car and I think that this was the hardest part (picking a car) they were all so lovely. … Read Full Review

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“Great all inclusive price”

Written on: 08/02/2016 by qsTaylor280 (1 review written)

I looked at all the car rental sites for a Florida car rental including Hertz, Avis and Enterprise. They were all so unclear about what was or wasn't included and what the cost was. Could not get a straight answer from any of them. In contrast Alamo was very clear and upfront and were the only site offering a price with everything included at a great price for a good car. Won't bother looking elsewhere next time. Only reason haven't given Alamo 5 stars is that tried to book online twice before… Read Full Review

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“Shocking no cars again”

Written on: 07/02/2016 by Englishcf428 (1 review written)

No car for me although pre paid, same thing for other customers who were there also expecting to collect their rental. No solution but to wait for hours until someone returned. Finally had to go and rent from another company and as it was a same day rental it cost me. 10 times the amount. This happens regularly at this branch as Europe car informed me they have the same problem multiple times daily. They'll tell you someone has broken down r some poor excuse that clearly isn't true as there… Read Full Review

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Alamocares's Comment

Written on: 09/02/2016

Hi, Customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me with the complete details, exact renting location, contact information and any rental agreement numbers. Please reference #160209-001743. I look forward to hearing from you soon, thank you. Christophe, Social Monitoring Coordinator, Alamo Rent-A-Car

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Stuartcoops1's Comment

Written on: 10/02/2016

160209-001743

Lyon airport 4/2/2016-6/2/2016

1702975244 My booking reference

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“On-Line Payment”

Written on: 07/02/2016 by Schmidt222 (1 review written)

Your On-Line pre payment system does not work for UK customers. I was unable to take advantage of pre-payment discount… Read Full Review

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Alamocares's Comment

Written on: 09/02/2016

Schmidt222, Customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me at care[at]alamo[dot]com with the complete details, exact renting location, contact information and any rental agreement numbers. Please reference #160209-001779. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Alamo Rent-A-Car

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“the guys I dealt with were great last week”

Written on: 06/02/2016 by 21Ware (1 review written)

the person I dealt with  was so friendly and made me feel welcome at check in. the other person I dealt with was lovely at drop off last week- I used to use hertz but because of the great experience I had you have a converted customer. I used Alamo in the USA as my old university Johnson and Wales in ROv RI had a discount tie up with Alamo- I will continue using Alamo via enterpirse- what great service .Cheers… Read Full Review

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“Easy even if you want something different!”

Written on: 06/02/2016 by 425Payne (1 review written)

Car hire is relatively easy to book on-line, as long as you want something ordinary, but if you want something like an economical automatic your in trouble, lots of top end automatics, but why do they presume only big car drivers want auotmatic? Alamo had a simple selection criteria that brought me quickly to an ideal car, fantastic!… Read Full Review

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“Great Cars, great prices, great customer service”

Written on: 05/02/2016 by HollyMcD (1 review written)

I live in the UK and now always use Alamo for our regular 3 - 4 months winter stay in Florida through the Virgin Atlantic website. I did once use another rental company but the hidden charges when I checked in put me off, plus they used the hard sell to try to get me to buy additional insurance that was already covered by my travellers insurance. Well done Alamo from a very satisfied customer… Read Full Review

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“Australian Car Hire”

Written on: 01/02/2016 by JadaDoyle (1 review written)

Need a big family car that wont break the bank hopefully Alamo wont break the bank. The car will be used for a tour of the east coat so unlimited mileage is a plus. cheaper than competitors's easy to use web site. although not picked the car up as yet I will reserve further judgement… Read Full Review

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“easy booking and cheap”

Written on: 01/02/2016 by meggie444 (1 review written)

i have booked alamo many times and i always find them to be one of the cheapest and straight forward companies to book. The good thing is that they offer a free driver which is very good. One thing i wish they would do is offer a membership card perhaps getting better deals with the amount of times you book with them. Other than that i tend to use them twice a year in florida… Read Full Review

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“Massive Price Increase”

Written on: 31/01/2016 by Josueu379 (1 review written)

although your service has always been good and I have used you for the last 6 years coming to Orlando, the massive price increase this year is shocking for 14 days last year I paid £262 for a compact and this year is £310 for economy. I cannot see what would justify a £48 increase in less than 12 month that's an 18% increase. all I can say is wow and had no choice this year but transfers may be the way to go next time. … Read Full Review

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“It should be at the top.”

Written on: 30/01/2016 by McCormick104 (1 review written)

You ask for a photo licence AFTER we pay and I've only got the old style paper one. I trust this is not going to be a problem when I come to collect the vehicle and fot it to be an excuse to rip me off!… Read Full Review

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Kuga1410's Comment

Written on: 02/02/2016

Hi
I used Alamo and Avis last year and found Alamo to be an excellent company and service, Avis was a nightmare and will never use them again. This will be my second visit to Savannah and Hilton Head,
my question is, can I still use my Paper Licence as I only have an paper licence , this is legal in the UK . I did not have any problems collecting the car last year but have seen a review on your web page that says all must now be photo ID . there are 7.5 million people in the UK with a Paper Licence only . I understand I will need to get a Licence code from the DVLA to prove if I have any points on my licence, but please can you confirm about the licence also do we need an international permit, I think it is getting to the point where less people will use hire vehicles as it is now getting crazy and hard to understand exactly what is required, thanks for any help.

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“brill”

Written on: 29/01/2016 by Jordanqw321 (1 review written)

The website is easy to use and the prices are fantastic… Read Full Review

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“Excellent process”

Written on: 28/01/2016 by Noble390 (1 review written)

All questions answered at call centre and they put me through to pick up branch to verify. Excellent !… Read Full Review

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“GREAT”

Written on: 26/01/2016

user friendly web site and great offer to choose from hopefully it will meet the expectation once get the car. will recommend to family and friends… Read Full Review

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“Nice and easy website to use and book.”

Written on: 26/01/2016

Nice and easy website to use and book… Read Full Review

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“Very quick and easy!”

Written on: 25/01/2016

Very quick and simple booking process, competitive prices and transparent packages (cdw etc.). Will always consider Alamo in the future!… Read Full Review

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“Yearly rental”

Written on: 25/01/2016

We have booked with Alamo for some years now and for the last 4years twice a year. Have always had good service at desk and when collecting hire car. Will hopefully continue for years to come. Would highly recommend for car hire in Orlando. Only complaint was last September when collecting.car was told it didn't come with spare tyre and had to pay extra to get a car with one… Read Full Review

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