Alamo Car Hire Reviews - www.alamo.co.uk

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Latest Reviews

“Great website booking experience.”

Written on: 29/09/2016 by Koltenh303 (1 review written)

Alamo website was well laid out,easy to understand the booking process and customer services representative was helpful with other booking questions I had… Read Full Review

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“Very quick and easy to use. Email with confirmation...”

Written on: 29/09/2016 by 29Spears (1 review written)

Very quick and easy to use. Email with confirmation came through within seconds of completing booking… Read Full Review

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“Used them many times”

Written on: 28/09/2016 by Chumsdad (1 review written)

We travel to Florida regularly and now regularly book with Alamo. An easy booking process and "skip the line available" which saves time on arrival. Never had a problem and the staff are always very helpful. They went to great lengths to return an iPad we left in the car once, and brought it back to the garage. Cars are always good and the ability to pick your own vehicle is great. We have used other major rental companies in the past but Alamo is good for us… Read Full Review

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“Seamless booking...”

Written on: 27/09/2016 by McCallumvr270 (1 review written)

Good and easy booking process...always come back to Alamo for car rental in Florida… Read Full Review

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“Check-in process”

Written on: 25/09/2016 by PeterBstone (1 review written)

Unable to do on-line check-in as I get a message that says "secure token not valid"; what does that mean?c… Read Full Review

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“very clean website”

Written on: 25/09/2016 by Johnstonsu180 (1 review written)

Hassle free booking experience. Details clear, quick to choose and book requirement. Very good… Read Full Review

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“Rubbish”

Written on: 24/09/2016 by Weslake (1 review written)

We got to orlando airport went straight to alamo as we had booked with them wen we booked the holiday over a year earlier,got there and was expecting a mustang convertable or similar as per booking,so we go through all the paper work and was asked would we like to upgrade to a mustang gt it would be the bees knees and best for us blah blah so we said yes ok sounds lovely ok we will have it,great we thought only to be told by the recepsionist sorry we have none left,brilliant i thought sell it… Read Full Review

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“Very easy booking”

Written on: 23/09/2016 by lvKirby195 (1 review written)

As always very straightforward booking procedure. We are travelling from UK to US to visit family and always book Alamo as over the last 25 years we have always had good service from them. Good deals available re: CDW (essential!), extra drivers etc.. Pays to book early. No probs with late cancellation… Read Full Review

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“No car available when i arrived!”

Written on: 21/09/2016 by tbReynolds104 (1 review written)

Arrived for a booking at Toulouse airport and was told there were no cars available even though I'd prepaid. Was made sit around for almost 2 hours with no information given before my car arrived along with about 10 other people. Terrible service. Contacted customer services to complain but 8 days no now and still no reply to my email. Atrocious service!… Read Full Review

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“Vacation rental”

Written on: 21/09/2016 by NicolasClarke (1 review written)

Back to Florida and using Our usual rental company. We add the gold package and have always been well satisfied. The type of vehicle has ranged from basic to SUV and all have done what was wanted. The only issue we have had was changing vehicles half way through our vacation. I thought that swapping at lnternational Drive would be easier but became a struggle. We are now able to take extended stay and like the option to go straight to the car but not over 30 days?… Read Full Review

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“Poor vehicle choice”

Written on: 21/09/2016 by BeckettBryant (1 review written)

Made a booking to rent a Full Size car for 28 days. After completing all paperwork at the rental desk I was directed to to the Full size section of the multi storey car. The choice was poor. There was one intermediate class vehicle, one full size vehicle which had a sign declaring it had no keys,hmmm how did they manage to drive it to the car park? Another full size which another customer had just chosen. The remainder were all 7 seater minivans.Asked an Alamo employee if there were any more… Read Full Review

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“Payment”

Written on: 17/09/2016 by 422Erickson (1 review written)

Trying to book online deal for 4 days with payment system down!! Rang twice and told can't get same deal over phone - even though their system is down. Wow - how much business are they loosing ! Thought might of been an executive decision to take bookings Lost my business… Read Full Review

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“easy booking”

Written on: 17/09/2016 by forsteryoung (1 review written)

I rent a car from Alamo every year for about 3 months ,this year as I am going on a cruise later just for two months. I have never had any discounts or voucher codes in the last 10 years. This year I booked on line as usual,tried to pay up front, but was not able to do so. I telephoned direct and was told no luxury cars were available. I was offered a premium vehicle but no extra driver included.I was not happy with this so I said I would look elsewhere. I went back on line and was able to get… Read Full Review

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“misleading”

Written on: 15/09/2016 by Hess338 (1 review written)

Wanted to book a car but found cheaper price on another website, alamo could not match it. Phoned the help centre was told that if I pre-paid I would get a 10% discount but when booking was not given an option to pre-pay. Chose a car at a price, then went to booking page and was 'offered' an upgrade at an additional cost to upgrade to the car I had chosen!! went to join the alamo club and was not offered this option, seems it is primarily for US citizens only - lots of misleading information… Read Full Review

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“Don't bother with the free second driver in the USA!”

Written on: 11/09/2016 by McKeebf161 (1 review written)

The link disappeared when we booked so I screen shot the advert and explained that the advert had advertised a free second driver. The staff member advised us that this was not on offer and we had to pay again a further £143.72 dollars. Be careful with this offer!!!!!!… Read Full Review

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“Five Star Service”

Written on: 10/09/2016 by TiaraEvans (1 review written)

The on line booking took a little time to fill in all the questions as they are angled against the American customers, you need to know a little of the American terms in order to complete the transaction. Never the less it was secure and I achieved a result that I am happy with and I would recommend Alamo to other people as I have used Alamo for the past twenty years, and have always found there vehicles to be clean on collection and nearly or if not new… Read Full Review

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“Quick & Easy for ALL to Use”

Written on: 09/09/2016

This was an easy booking to make as everything was at your fingertips. All info and multiple choices on screen. Directions once booked are simple to follow. Have used Alamo as our preferred US car rental for years. Have tried others but always come back to the one who treats us best!!!… Read Full Review

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“Good value and good service”

Written on: 06/09/2016 by Laverbread (1 review written)

I have used Alamo before and have never had any issues. The website is easy to navigate and the price is competitive. The cars have always been to a good standard. I like the choices of pick up and drop off points and of course the FREE extra driver is amazing. Look no further everyone Alamo is the best… Read Full Review

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“BEWARE - Cancellation contradiction!”

Written on: 05/09/2016 by AtticusScott278 (1 review written)

Cancellation policy within terms and conditions provided at time of booking states than more than 3 days and you can obtain a full refund. When you attempt this online the system charges $45 fee from a original booking of $69. … Read Full Review

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“iT'S ALL QUITE STRAIGHT FORWARD”

Written on: 05/09/2016 by 423Stokes (1 review written)

WHY MAKE THSE THINGS COMPLICATED? THE WEBSITE IS CLEAR AND SIMPLE TO USE, THE PRICES WVERY COMPETITIVE AND HAVING USED ALOMO BEFORE, I HAVE EVERY FAITH IN THEIR SERVICE. … Read Full Review

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