Alamo Car Hire Reviews - www.alamo.co.uk

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Latest Reviews

“Fairly smooth on line transaction”

Written on: 27/03/2017

Booked a car for next month in USA.Site relatively easy to negotiate … Read Full Review

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“Good response”

Written on: 08/03/2017 by 483McCallum (1 review written)

Made enquiry with member of staff ref airport closed times ...very helpful and clear...Clear what I was getting e.g. CDW etc Thanks for the help and clarity… Read Full Review

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“Ongoing Charges without Authorisation 6 Months After Hire”

Written on: 07/03/2017 by Chris_Coates (1 review written)

Everything went well at the hire desk, check out and check in not a problem - the car rental actually ended up going through Enterprise Rent-A-Car as a partner of Alamo. However 6 months since the hire I have had multiple amounts in the region of £42 taken off my credit card with absolutely no explanation. I will not hire with Alamo or Enterprise again… Read Full Review

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Alamocares's Response to Chris_Coates's Review

Written on: 15/03/2017

Hi,
We’d like to look into this for you. Please write us, include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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“USA trip number 3”

Written on: 07/03/2017 by DayanaMatthews195 (1 review written)

User friendly format and so easy to book. I did compare the prices with other companies but struggled with their layout and did not bother.I nearly selected the sports car option but was put off by my wife. A good selection of cars… Read Full Review

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“Best price by far ”

Written on: 07/03/2017 by AllisonRalston (1 review written)

Great choice of vehicles and everything included in the price quoted… Read Full Review

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“So far, so good.”

Written on: 07/03/2017

Booking straightforward; service - wait and see?… Read Full Review

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“Best rental site...but always room for imprrovement”

Written on: 04/03/2017 by Paulad308 (1 review written)

Great price, easy to use...but could always do with clearer explanation of details. We want reassurances that we are completely covered… Read Full Review

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“BA DISCOUNT?”

Written on: 01/03/2017 by qwGoodwin97 (1 review written)

Why do you advertise up to 30% discount for British Airways staff when it is cheaper to purchase outside of that offer? That said the purchasing is easy and Gold is a good product… Read Full Review

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“Great service”

Written on: 01/03/2017 by Alizag266 (1 review written)

Great service with Alamo have used them in the past cant fault them good cars and pleasant staff thanks again… Read Full Review

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“Alamo car hire Banff”

Written on: 27/02/2017 by Lynnwilson1963 (1 review written)

We were late arriving and due to pick up car at 9am. We tried phoning and emailing to no avail - just no one picking up phone. All we wanted was to pick up a couple of hours later. Our agent "Rental Cars' also tried to contact unsuccessfully and informed us that ALamo policy is that if we did not pick up on time they would give our car away (we had paid in full $700) and so we were let down with no car for the week and not even a return phone call from Alamo - would never use again… Read Full Review

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Alamocares's Response to Lynnwilson1963's Review

Written on: 06/03/2017

Hi, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to us include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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Lynnwilson1963's reply to Alamocares's Comment

Written on: 08/03/2017

I booked through rental cars ref 377037947. Pick up was in Banff 20th Feb at 9am a seven Seater Chrysler booked in my husbands name. We were very disappointed as staying in Lake Louise we were very limited to travel and did not get to do the hot springs etc. All you can do is hopefully ensure that no one else has this poor experience as too late to help us.

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“Great service, great prices”

Written on: 27/02/2017 by 132Davidson (1 review written)

Whenever possible we book an Alamo car. Great prices but main reason is the online check-in and Skip the coutner, which saves us a lot of hassle and time after a long flight… Read Full Review

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“Help ”

Written on: 18/02/2017 by Coffey248 (1 review written)

I just rent a car , and I can't not do the web check in so .... Can anyone help me? Why I can't ? Thank you In advance Regards … Read Full Review

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Alamocares's Comment

Written on: 06/03/2017

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to us, include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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“excellent web site”

Written on: 17/02/2017 by Wardlg266 (1 review written)

Found website clear and concise with every detail required. Very good service… Read Full Review

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“Great service, professional company”

Written on: 16/02/2017 by Neckermann (4 reviews written)

Rented a mid-class car for 25 days here. Check in at San Francisco airport was smooth and we even got a free upgrade to a Hyundai Santa Fe SUV. The car was great and the service professional. No nasty surprises afterwards as you often experience with low-cost rental companies (Goldcar for instance, who are bad). Based on this 25-day experience I can highly recommend renting a car with Alamo. … Read Full Review

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“Always use Alamo”

Written on: 15/02/2017 by McKinleyjw375 (1 review written)

My husband and I have been using Alamo for our holiday car hire for several years and have never been disappointed. Staff are always very friendly and helpful. … Read Full Review

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“very easy ”

Written on: 15/02/2017 by 80Davidson (1 review written)

very easy and straight forward to use will use again… Read Full Review

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“Easy but unclear where to collect keys and vehicle”

Written on: 14/02/2017 by Stevealex321 (1 review written)

It was nice and easy to book. However, I couldn't find out exactly where to collect the keys, or the car. The book-in said details would be in email, but wasn't. Maybe I will get details once I check-in… Read Full Review

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Alamocares's Response to Stevealex321's Review

Written on: 06/03/2017

Hi, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to us, include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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“Excellent car & service”

Written on: 14/02/2017 by Skygirl66 (1 review written)

My son and I rented a Mustang convertible to drive from Miami Airport to Sarasota & we really pleased. Booking staff were quick, friendly & efficient. We had a choice of Mustangs, all very clean and very new cars. Drop off was lovely and very efficient… Read Full Review

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“excelente atencion online ”

Written on: 13/02/2017 by rmMedina456 (1 review written)

Excelente atencion online y ayuda para realizar una modificacion en la reserva. Muy recomendable… Read Full Review

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“Happy driving”

Written on: 12/02/2017 by DixieBuckley (1 review written)

Good prices, use every year and like the fact that you get free second driver with Alamo. Cars are always clean and well valeted when we pick it up. Your web site is very easy to use and easy to understand… Read Full Review

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