Alamo Car Hire Reviews - www.alamo.co.uk

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Latest Reviews

“Additional Charges Weeks After Holiday - RIP OFF”

Written on: 12/07/2014 by Jamie.S (1 review written)

Received car rental as part of a holiday package through Thomson Holidays. The package included basic car and cover for 14 days. When I arrived at Sanford International airport 14/06/14 there was only a short wait before sorting my car details etc. at Alamo car hire. After speaking to a member of staff I chose to upgrade from 3rd party just in case of an accident. I was told because I paid for additional insurance I could have a free upgrade car. This was great I received a much better model… Read Full Review

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“Waiting Time at Nice Airport”

Written on: 10/07/2014 by Jantbenn (1 review written)

1) Very long waiting time at pick up - much worse than for any other hire company (you were understaffed relative to the queues, and staff kept disappearing, thereby reducing the efficiency with which customers were served). 2) The queues were even worse on the Monday, so our experiences were not a "one off". 3) in order not to spend the best part of an afternoon waiting in a long queue, I will book through another firm in future. It was a terrible start to our holiday. 4) YOur marketing… Read Full Review

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“Misleading Quotes and Fraudulent Credit Card Charges”

Written on: 08/07/2014 by woodcroft53 (1 review written)

I arranged car hire for holiday back in Scotland via Economy Car Rentals online. I eventually got the quote and car from Alamo so Economy Car Rentals were obviously just broker. When I booked with Economy car Rentals they provided a firm quote including a cost of approx. NZD11 per day for total CDW excess cover. When picking up the car the guy at Alamo desk asked if I wanted to pay extra to cover CDW excess and I explained that this was already included in the price paid. When I received my… Read Full Review

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“difficult to understand how to pay for tyre cover I...”

Written on: 07/07/2014

difficult to understand how to pay for tyre cover I clicked upgrade and had to start all over again as it wasn't what I wanted… Read Full Review

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“pick-up location info”

Written on: 05/07/2014 by AmirMunn395 (1 review written)

A full address of a pick up location would be useful if you dont know an area, at present you dont get until you have made or confirmed a booking. would also like a tel. number on first page of booking screen to reassure of points like above when info not supplied… Read Full Review

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“Prepaid or not?”

Written on: 05/07/2014 by 244Holt (1 review written)

1) The choice of prepaid or not is at the beginning. If you change your mind, you have to go back through all the screens. Put the option towards the end! 2) There are several cars in a group. Why not show them all?… Read Full Review

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“internet car hire”

Written on: 04/07/2014

very easy to navigate site. prices were easy to understand. like the idea of registering driving licence details but do not see much point when I will have to give second driver details on arrival… Read Full Review

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“Rent a car”

Written on: 04/07/2014 by TianaMcKinnon111 (1 review written)

Booking on line could not have been easier or quicker. Especially after trying compare on search engines eg travelsupermarket. On line price seems excellent value for money. Simple procedure and everything I require included in the package. Will review again after the holiday next year… Read Full Review

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“best car rental ”

Written on: 02/07/2014 by KatherineBlevins148 (1 review written)

We have used Alamo for 15 years now and have never had any problem. Cars are always clean, full of gas, staff are mostly very courteous… Read Full Review

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“Car Rental at Munich”

Written on: 01/07/2014 by Raphaelt490 (1 review written)

It is convenient to book a car online. For the same car category, I note the current price is about 30 Euros more than 3 weeks before. Besides, during the online booking, I can't find an option for additional (full)coverage for the car insurance… Read Full Review

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“NEVER again”

Written on: 30/06/2014 by shazbot1889 (1 review written)

Arrived at east midland airport at 11.30 pm with my reservation driving licence both parts credit card to be told it was not possible as didn't have a utility bill with my address on after 20 mins of giving all details never had any problem with HERTZ which is next door. So went there and will never use them again… Read Full Review

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“Very quick and easy to book. ”

Written on: 30/06/2014 by alice2705 (1 review written)

There was alot of cars to choose from and they very well illustrated and described. Prices were good and booking was very easy and great that we can collect and drop off at different airports… Read Full Review

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“Holiday rentals”

Written on: 29/06/2014

Regular user of Alamo booking through partners with Virgin Atlantic which always seems to get good deals… Read Full Review

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“Overlong waiting time”

Written on: 27/06/2014 by Griffinch31 (1 review written)

Arrived at Heathrow Airport check-in on a Friday evening and had to endure almost a 2 hour wait to check-out a car. The waiting area was inadequate with not enough seating or floorspace. Waiting outside the building was a necessity but mercifully allowed by the warm weather. No apologies were given or any attempt at making concessions for the long wait. An unpleasant experience overall… Read Full Review

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“Booking Experience”

Written on: 27/06/2014 by brenspain (1 review written)

I have been booking cars with Alamo for over 30 years and have always found them to be very fast and efficient, the cars are always pretty new and clean and I have had no problem recomended them to many of my friends and work colleagues… Read Full Review

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Alamocares's Response to brenspain's Review

Written on: 27/06/2014

We are happy to see you enjoyed our fast and efficient service. We will pass the compliment on to upper management. Have a great weekend. -Tatiana

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“Simple and Quick Process”

Written on: 27/06/2014 by Dowling430 (1 review written)

It was very easy to get a quote and just as easy to confirm the booking. All of the necessary information is available if it is sought but it does not clog up the functional pages. Because I am not from England, I did get a bit confused in trying to find the site in Sutton although I finally worked out that it was listed under North Cheam… Read Full Review

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Alamocares's Comment

Written on: 27/06/2014

We are happy to see that you enjoyed our service and easy process. Have a great weekend. -Tatiana

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“Ongoing Charges”

Written on: 26/06/2014 by cqMcCartney62 (1 review written)

Hired this car direct at Miami Airport. sold an 'over the top' sat nav. Upgraded to better convertible which was very nice. However, I still keep getting Toll Charges deducted monthly on credit card… Read Full Review

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Alamocares's Comment

Written on: 26/06/2014

cqMcCartney62., customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140626-002246. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Alamo Rent-A-Car

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“So easy, hassle free, competetive rates”

Written on: 26/06/2014 by Andersen420 (1 review written)

So far, so good. Would recommend to anyone. Let's hope everything runs as well at pick-up… Read Full Review

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“They charge you about triple of the internet quotation”

Written on: 25/06/2014

I made a booking through an online system for a very good price. When I went to collect my booked car they asked me whether I would like an upgrade (a minor one) for only some pennies extra. The way they explained to me they deceived me and they gave me a contract which they explained badly too, but unfortunately I trusted them. 5 days after the rental I realised that they charged my credit card by about triple the amount of the original quote in total. The service was fine apart from waiting… Read Full Review

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Alamocares's Comment

Written on: 26/06/2014

#2687921,Customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me with the complete details, exact renting location, and any rental agreement numbers. Please reference #140626-002294. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Alamo Rent-A-Car

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“Very good - as always.”

Written on: 24/06/2014 by Simon888 (1 review written)

I've been travelling back to the UK as an ex-pat for ten years. I've always found National/Alamo to be the most flexible and reliable rental agency there is. They're good value, but you can find cheaper. However, with the inevitable hassle of arguing about some minor scratch on a wheel which wasn't your fault with most of the other companies, I only use National/Alamo now. Good friendly service, good cars, no hassle… Read Full Review

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Alamocares's Response to Simon888's Review

Written on: 26/06/2014

Simon888, Thank you for the great review! We know that customer care is one of the most important reasons that customer return to rent with us again. I am glad we have been hitting our mark. Let us know if we can assist you in the future. Chris M; Social Media Monitor. Alamo Rent A Car

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