Alamo Car Hire Reviews

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1.3 stars
Average rating for this product is: 1.3 out of 5

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Average Ratings for Alamo Car Hire

  • Value for Money1.5 stars
  • Overall rating1.3 stars

40 Reviews For Alamo Car Hire

  • Guest 29th Oct 2009

    Reviewer rating: 4 stars


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    Have consistently used Alamo for our anuual trips to the USA for the last seven years. Once I booked direct; the rest have been through UK brokers.

    We have always had good service particularly where we have to choose a vehicle that is convenient for my wheelchair user.

    This year we had a problem with the seat belt on our car and discovered the Roadside Assistance leaves much to be desired. I discovered most of the major US hire companies outsource these services.

    At our journey's end in Denver I saw Customer Services who refunded a day's hire and the two hour late return penalty plus the Roadside Assistance. This all came to nearly $200 and the process was handled sympathetically and promptly! Impressive!

  • Guest 14th Oct 2009

    Reviewer rating: 1 stars


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    HAVE JUST RETURNED FROM A HOLIDAY IN MIAMI. I HAVE ALREADY POSTED A REVIEW ON HERE UNDER YESCARHIRE BUT THOUGHT I WOULD ALSO POST ONE REGARDING ALAMO.
    ON ARRIVAL IN MIAMI QUICKLY PICKED UP BUS AND WAS AT THE RENTAL FACILITY IN NO TIME.FROM THIS POINT IT WAS A DISASTER.AFTER HANDING OVER MY PREPAID VOUCHER THE AGENT STARTS ON THE HARD SELL. HE PICKS UP A CARD WITH PICTURES OF VARIOUS VEHICLES AND SHOWED ME A PICTURE OF A TOYOTA YARIS AND AFTER TELLING HIM I HAD 2 SMALL SUITCASES HE SAID I WOULD N ...

  • shanem Rank: Corporal 18th Aug 2009

    Reviewer rating: 1 stars


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    i did not even get to hire a car from this company. the man behind the desk was a bit condecending to me for no reason and when it came to swipe my credit card he tried it once and said it wouldnt swipe on his system. i asked him to try again and he said he had been swiping cards all day no problem. i told him i used the card earlier today and he said it just is not working on his system. he said there was nothing more he could do for me, i was a bit shocked. i asked him could he not key in the ...

  • Guest 12th Aug 2009

    Reviewer rating: 1 stars


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    Beware of dropping off your Alamo Car Hire car at Manchester Airport early in the morning. The office is closed (although it claims to be open 24 hours!). They charge you an extra day's hire on your credit card even though you return the car well before needed. They put a sign in the window saying drop the key off in the return shute at the rear of the office (way round the back). Why do they need a sign saying "when closed...." if they are open 24 hours??? The car was fine just add another ...

  • citic 5th Aug 2009

    Reviewer rating: 1 stars


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    I was looking for a car thru www.carrentals.co.uk and placed an order for one car to be picked up at newcastle airport and dropped off in carlisle one week later thru carrentals I havent even picked up the car and they want to charge me GBP35 because I am dropping off in carlisle on the Alamo web site they mentioned this and that is why i didnt use their web site but used carrental instead but they have booked me with Alamo anyway !

    If you take the car for over 5 days you must pay for the ...

  • Guest 26th Jul 2009

    Reviewer rating: 2 stars


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    We spent two weeks in the Dordogne region of France recently. We hired the car from Alamo in Limoges because they had a car that could carry the 6 of us and they were open Saturday afternoon when we were scheduled to arrive by train from Paris. Limoges is not very close to where we were staying, but they were the closest who could get us a big car on Sat afternoon. I made the reservation well in advance and received a confirmation from Alamo. About a week before our trip, I called to double ...

  • bobetjo Rank: Staff Sergeant 18th Jun 2009

    Reviewer rating: 3.5 stars


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    I hired a car from Alamo at Dulles Airport, Wasington for two weeks in May 2009. The shuttle bus to and from the depot is quick and the driver worked like a Trojan to move suitcases (some bigger than him) on and off the bus. The car was Hyundai Accent with aircon. Perfectly adequate and I could have had a bigger one if I wanted to. The contract is quite difficult to follow for UK visitors because we are used to a minimum standard of insurance being provided with the car. Not in the USA. You get ...

  • Guest 28th May 2009

    Reviewer rating: 4.5 stars


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    I use Alamo fairly regularly, and have always have a good experience with them. One time, there was a mistake where they charged me for fuel, but after ringing the local office this was sorted out straight away (central call centre pretty useless though). Nearly always cheapest and never had a problem with the cars.

  • Guest 19th Apr 2009

    Reviewer rating: 0.5 stars


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    I rented a car twice from Alamo Car Hire and can say never egain.They charged me 80 Euro because of the fuel, but it was full ! Unfortunately i can't prove it. The second time I paid for car 30 euro of course I left it clean and full, but they took from my card 103 euro.Car was rented from Shannon in Ireland.

  • 2431julie Rank: Lance Corporal 11th Feb 2009

    Reviewer rating: 0 stars


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    In my experience with Alamo Car hire you need to read your contract properly. Paid for everything in the UK. Gave my credit card in Sanford for petrol approx £40 . Fine return to UK, credit card was charged £312 - extra cost upgrade I agreed to (not) Contacted Alamo who emailed me paperwork and guess what I had signed for an upgrade. I know it was my fault for not reading contract properly but didn't expected to be charged for something I didn't want.

  • Guest 3rd Feb 2009

    Reviewer rating: 0.5 stars


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    Our two booked SUV's to be collected from Anaheim Alamo had been double booked and we were unable to pick up our vehicle. Told to return 3 hours later but still no vehicles available. We waited in office for 2 1/2 hours with 4 children to be given a family sedan for our travel to San Diego. Staff assured us that the SUV's would be available in San Diego and were on 'hold'. When arriving in San Diego there were no cars available and they were not aware of our situation. After days of muckin ...

  • Guest 12th Nov 2008

    Reviewer rating: 0 stars


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    I booked with Alamo on line, paid in full, but when I took it back, I was told there was nothing more to pay, BUT a day later, got a bill for $200. Tried contact customer services, didn't reply to emails, just pass you around.I'd like to find out who the chairman of the company is and email him to tell him that his service is poor.I wont use them again.

  • Guest 21st Oct 2008

    Reviewer rating: 4.5 stars


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    We booked collection of a Midsize car on arrival at LAX airport for 8 days, to be returned to Las Vegas Airport. On arrival at Alamo's office we were offered the usual upgrades/insurances etc. which we had already arranged with our initial booking. Having politely declined any additional fees we went out to pick our car from the lot.
    There were no Midsize cars available so we took one from the full size lineup, checked with the girl at the gate this was OK and away we went in our 16,000-mile Che ...

  • Guest 14th Oct 2008

    Reviewer rating: 0 stars


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    The worst hire car company I have ever used. They would not allow my partner and I to pay for the car on my credit card as my partner was driving. We asked if there was anything at all we could do and they flatly refused to help us and were very rude.When we called customer services we were told we might not get the first days deposit back but would get the rest. I have just received an email saying we will receive no refund at all. Whilst this may have been hidden in the ts and cs somewhere thi ...

  • Doreen Fairburn Rank: Lance Corporal 29th Sep 2008

    Reviewer rating: 0.5 stars


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    I was asked to pay e800 to cover excess as I do not possess a credit card. When I returned the car in immaculate condition, cleaned, hoovered out and full of petrol I was told I would have to wait a month for my deposit back? Well the month has gone by and after several calls to Alamo and France (where I hired the car) I'm still no further on to getting my money back!
    Needless to say I'll take this to court as I'm absolutely furious to be treated so disgracefully.

  • skyblues 24th Sep 2008

    Reviewer rating: 0 stars


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    Alamo really surprised us with very strange business ethics! We made a reservation from Germany and rented a car in Reno. As we planned a camping tour, we needed a 'stow & go' car because we intended to sleep in the back. In order to make sure that we get this special car we phoned Alamo in Reno in advance which car to book and explained that we definitely need this car type and no other. They told us we need a Full Size SUV and promised us that this is no problem. Once being there it turned ou ...

  • fcsandym 22nd Aug 2008

    Reviewer rating: 0.5 stars


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    I hired a car with Alamo through the BRITISH AIRWAYS web site. I thought I was hiring a car with Alamo at Joberg Airport South Africa. It was actually the Europcar & National Car hire depot/office NOT Alamo, they just had a sign outside saying also for Alamo. I found a £166 bill on my credit card for additional services that I thought were already included. When I hired it on BA website it was not the basic car hire it was their top notch all singing dancing rental including everything (i ...

  • Guest 27th May 2008

    Reviewer rating: 4.5 stars


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    The lines are a bit long but the staff are very friendly. Really quick and easy and you get what you pay for.
    The Chrysler 300 was gorgeous definitely hiring another next time even I have to pay the extra. The little Dodge thing was rubbish.

  • Mossdale Rank: Sergeant 21st Apr 2008

    Reviewer rating: 0.5 stars


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    I am in the process of taking this further. How do I prove that I did not do any of the things charged when it was never checked in my presence and it was left at the dealership over the weekend? Customer Service department tell me that I was responsible for the vehicle for 6 working hours after hire charge ended. I am yet to find this in print. To say that I am not happy is an understatement. If you really have to hire from Alamo insist on a check before taking the vehicle and at the end o ...

  • Guest 3rd Apr 2008

    Reviewer rating: 0.5 stars


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    Booked a seven seater through travel agent, arrived at Orlando. First thing they want is your credit card, then they pushed for a up grade, which I agreed the price, swipe your card hay presto they charge you for recovery then they charged me for a full tank of fuel which I paid already with original booking for the 7 seater. When I realised a day after when not tired, went to see them about it and got fobbed off. They will not be used again.

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