Alamo Car Hire Reviews - www.alamo.co.uk

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Latest Reviews

“Warning no additional driver add on ”

Written on: 05/12/2016 by Difoxglove (1 review written)

Having pre booked in uk with free additional spouse, Orlando refused to add me on to car rental. Wanted to charge me 15 dollars per day. Phoned next day central reservations told to go back to airport for add on ( over 2 hrs away). Then phoned orlando airport who advised i could go to local enterprise office for free add on. This took several days using uk mobile and making official complaint. Complete NIGHTMARE all this within a week visiting sick mother. Made complaint in uk and email after… Read Full Review

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“Great car hire USA”

Written on: 05/12/2016

Always use Alamo in the US and have always had a good experience… Read Full Review

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“SIMPLE,QUICK,EFFICIENT”

Written on: 04/12/2016 by Nathaliah291 (1 review written)

Web page good easy to use,have used Alamo before… Read Full Review

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“seems cheapest by far”

Written on: 03/12/2016 by ClintonHolloway (1 review written)

easy to book, similar deal to everyone else, lot cheaper... we'll see… Read Full Review

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“Easy quick and efficient”

Written on: 27/11/2016

This was a very simple process from choosing my car, adding any extras, be really careful to check exactly what you want, as I had 2 booster seats which I did not need and fortunately I spotted. The pick up is also easy as this is also automated. Alamo have dealt with problems of the rental car itself take the extra breakdown service at the pick up or all you get is a tow back to the point of origin, which is really not helpful. The breakdown company also take a very long time to respond I was… Read Full Review

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“Online check-in”

Written on: 26/11/2016 by aiAshworth150 (1 review written)

Nobody tells you that when you book online you cannot provide details of the additional free driver or use the skip counter facility. I have a problem with this every time I book. Don't advertise things you cannot provide. The operator on the 0800 number was unhelpful and just put me through to Orlando Airport desk which was naturally busy so a recorded message made me give up. Useless… Read Full Review

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“Sarasota car hire”

Written on: 23/11/2016 by JadaMead (1 review written)

The Alamo Gold package is excellent & covers most things. We have used it for several years & have been very happy with it… Read Full Review

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“So easy xxxx”

Written on: 22/11/2016 by JillianMartin (1 review written)

Brilliant web site to use, competitive rates. Booking in advance really pays off + no money changes hands until day of collection. Would definitely recommend to all my friends and family. … Read Full Review

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“straight forward and easy to use”

Written on: 21/11/2016 by Litzyp1991 (1 review written)

straight forward and easy to use… Read Full Review

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“Unprofessional, shady, unrelaibel”

Written on: 17/11/2016 by Travis86 (1 review written)

Alamo has no clue about terms and conditions. They have no clue about customer service, customer respect or honesty. You can book a car and at location they can ask you for information you either don't have or were not asked to bring along and can refuse to give you a car. This is the worlds worst car rental company, easily. But it is the pair Alamo and Enterprise that take the Gold medal. Nasty people to deal with at front desk… Read Full Review

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“Terrible in parts: Bad advice on counterpart driving...”

Written on: 17/11/2016 by Silvauz1983 (1 review written)

On the rental checklist of things you MUST REMEMBER, it says to bring your photo card license and paper counterpart. Bui this is over a year out of date. The counterpart was abolished last year. See the DVLA website: What to do with your paper counterpart The paper counterpart to a driving licence has had no legal status since 8 June 2015. You should destroy yours if you have one, but keep your photocard driving licence. Please catch up with the real world… Read Full Review

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“Alamo Montpellier: never again.”

Written on: 15/11/2016 by martine62 (2 reviews written)

Upon car pick-up, we subscribed super CDW. After car return (after office hours), they told us the car was slightly damaged, although we are sure is was not the case. Anyway, the ensurance subscribed should cover the costs, if there were any. Alamo charges us 953 euro for a car rental of 2 days!Reservation was made through Enterprise/CarRental.com. Their customer service neither could manage to arrange things. We are very disappointed and will never again book Alamo, nor use CarRental.com… Read Full Review

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“Alamo Montpellier: never again.”

Written on: 15/11/2016 by martine62 (2 reviews written)

Upon car pick-up, we subscribed super CDW. After car return (after office hours), they told us the car was slightly damaged, although we are sure is was not the case. Anyway, the ensurance subscribed should cover the costs, if there were any. Alamo charges us 953 euro for a car rental of 2 days!Reservation was made through Enterprise/CarRental.com. Their customer service neither could manage to arrange things. We are very disappointed and will never again book Alamo, nor use CarRental.com… Read Full Review

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“Have used Alamo many times ”

Written on: 15/11/2016 by gra111 (1 review written)

Always had good experience from Alamo very efficient and helpful as I have hired many times in the past and the drop off is quick and efficient cars are always good and without scratches etc… Read Full Review

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“Spent hour trying to book ”

Written on: 14/11/2016 by BradKirkland (1 review written)

I tried to book using the Canadian/US site so that I could use my Alamo Insider's discount. Every time I'd get through to the "booking" stage, no matter what car I picked, it said "equipment not available". I tried to write an email to Alamo for help, and couldn't because the site couldn't find "Toronto" or "YYZ" or "Mississauga". I've made my booking through the UK site, apparently can't book collision insurance or roadside assistance through there, and will need to pay more when I arrive… Read Full Review

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“clear process apart from what has to be paid locally”

Written on: 09/11/2016 by PreciousCarey437 (1 review written)

I looked at various rental brokers to book a car hire for next june 2017 at salt lake city airport, returning it to denver, and decided to look at the alamo website directly as it is not always clear what is actually included and what extra charges you may be expected to pay locally. The website is very clear and well laid out (easier than trawling through all the options on the broker sites), i could see that things i wanted such as zero excess and third party liability and additional driver… Read Full Review

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“A Good Experience”

Written on: 07/11/2016 by canfordflier (1 review written)

Very good, intuitive website booking process. Pricing was clear, the included extras were evident, and the extras requiring payment were clear. Comparing to comparison websites it was cheaper, easy to understand, and straightforward. Also, when reading the terms and conditions, it was clear and unambiguous. … Read Full Review

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“Best Deal”

Written on: 04/11/2016 by Monroe129 (1 review written)

After checking all the internet search engines I could not find a better deal. Some showed a lower "headline" price - but Alamo were honest and included everything I will need upfront. Great service in the past from local agents - so have been pleased to book again… Read Full Review

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“Excellent Experience Using Alamo”

Written on: 29/10/2016 by RubiKearney (1 review written)

This is our 3rd time using Alamo for our holiday hire car and it will continue to be our preferred rental company in the future. We found their skip the counter option ideal and it leads to a speedier exit from the airport. The car we were allocated exceeded our expectations and was ideal for our journey. It was immaculate both inside and out so had been well valeted. We also particularly liked the fact that unlike many other companies they did not charge for an additional driver We… Read Full Review

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“fantastic orlando”

Written on: 28/10/2016

I always book my hire car with alamo, they make everything so easy from when you book on line to when you pick up your car. All the staff in orlando are extremely helpful and it gets your holiday off to a good start… Read Full Review

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