Alamo Car Hire Reviews - www.alamo.co.uk

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Latest Reviews

“Do Not provide what they advertise”

Written on: 20/05/2017 by Chris2223 (1 review written)

Website advertised one free extra driver, however when booked online this was not supplied. Contacted customer services via telephone only to be told they could not access the online booking to make amendments, there was nothing they could do, staff were honest and apologetic and advised I would have to contact the collection office to try and sort there, which means I have to make an international call to the USA. Pretty poor show… Read Full Review

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“Uncomplicated to book”

Written on: 19/05/2017 by sueinitaly (1 review written)

I liked the booking process - fast, uncomplicated, not bombarded with EXTRAS and information etc. I noticed there was an invitation to upgrade, and a suggestion to receive emails with offers etc but it wasn't overdone unlike many other sites. Easy and clear booking form - and the dates were always shown for you to check. Good… Read Full Review

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“excellent and clear car hire booking internet site”

Written on: 01/05/2017 by Chavezcr358 (1 review written)

excellent and clear car hire booking internet site… Read Full Review

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“Brilliant Service”

Written on: 07/04/2017 by AlonzoSandoval (1 review written)

Good competitive prices. Good choice of vehicles. Easy to complete a booking online. Needed to make an amendment to duration of rental. This was achieved easily on line unlike other rental companies necessitating lenghty conversations by telephone to achieve an alteration. Will definitely recommend to friends and family… Read Full Review

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“The software has glitches in it.”

Written on: 06/04/2017 by 1946Waugh (1 review written)

To book I clicked on Toyota Sienna (which has 8 seats) but the next page it said it was a Dodge Grand Caravan or similar, which has 7 seats. I need 8 seats so will they try and make me take a 7 seater. Also, it kept entering that I needed 61 booster seats. At first it warned me that this must be wrong so I changed it to zero but eventually it entered 61 again and tried to charge for them. Good job I spotted it, they wanted over £3000… Read Full Review

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Alamocares's Comment

Written on: 11/04/2017

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your contact information, rental information and all the details above so we can address this situation. Thank you. -Carl

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“so easy”

Written on: 04/04/2017

it really is childs play. no hidden extras everything is laid out and plain to see… Read Full Review

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“Fairly smooth on line transaction”

Written on: 27/03/2017

Booked a car for next month in USA.Site relatively easy to negotiate … Read Full Review

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“Another problem free booking experience”

Written on: 08/03/2017 by ReynaldoSanchez (1 review written)

Booking with ALAMO is so straight forward and easy it was a no-brainer to come back and book with them again. Couldn't be easier, I'd not hesitate in recommending them and the online check-in makes it even easier upon arrival. Thank you ALAMO… Read Full Review

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“Good response”

Written on: 08/03/2017 by 483McCallum (1 review written)

Made enquiry with member of staff ref airport closed times ...very helpful and clear...Clear what I was getting e.g. CDW etc Thanks for the help and clarity… Read Full Review

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“Ongoing Charges without Authorisation 6 Months After Hire”

Written on: 07/03/2017 by Chris_Coates (1 review written)

Everything went well at the hire desk, check out and check in not a problem - the car rental actually ended up going through Enterprise Rent-A-Car as a partner of Alamo. However 6 months since the hire I have had multiple amounts in the region of £42 taken off my credit card with absolutely no explanation. I will not hire with Alamo or Enterprise again… Read Full Review

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Alamocares's Response to Chris_Coates's Review

Written on: 15/03/2017

Hi,
We’d like to look into this for you. Please write us, include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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Alamocares's reply to Alamocares's Comment

Written on: 28/03/2017

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your contact information, rental information and all the details above so we can address this situation. Thank you. - Carl

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Alamocares's Response to Chris_Coates's Review

Written on: 11/04/2017

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your contact information, rental information and all the details above so we can address this situation. Thank you. -Carol

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“USA trip number 3”

Written on: 07/03/2017 by DayanaMatthews195 (1 review written)

User friendly format and so easy to book. I did compare the prices with other companies but struggled with their layout and did not bother.I nearly selected the sports car option but was put off by my wife. A good selection of cars… Read Full Review

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“Best price by far ”

Written on: 07/03/2017 by AllisonRalston (1 review written)

Great choice of vehicles and everything included in the price quoted… Read Full Review

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“So far, so good.”

Written on: 07/03/2017

Booking straightforward; service - wait and see?… Read Full Review

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“Best rental site...but always room for imprrovement”

Written on: 04/03/2017 by Paulad308 (1 review written)

Great price, easy to use...but could always do with clearer explanation of details. We want reassurances that we are completely covered… Read Full Review

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“BA DISCOUNT?”

Written on: 01/03/2017 by qwGoodwin97 (1 review written)

Why do you advertise up to 30% discount for British Airways staff when it is cheaper to purchase outside of that offer? That said the purchasing is easy and Gold is a good product… Read Full Review

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“Great service”

Written on: 01/03/2017 by Alizag266 (1 review written)

Great service with Alamo have used them in the past cant fault them good cars and pleasant staff thanks again… Read Full Review

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“Alamo car hire Banff”

Written on: 27/02/2017 by Lynnwilson1963 (1 review written)

We were late arriving and due to pick up car at 9am. We tried phoning and emailing to no avail - just no one picking up phone. All we wanted was to pick up a couple of hours later. Our agent "Rental Cars' also tried to contact unsuccessfully and informed us that ALamo policy is that if we did not pick up on time they would give our car away (we had paid in full $700) and so we were let down with no car for the week and not even a return phone call from Alamo - would never use again… Read Full Review

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Alamocares's Response to Lynnwilson1963's Review

Written on: 06/03/2017

Hi, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to us include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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Lynnwilson1963's reply to Alamocares's Comment

Written on: 08/03/2017

I booked through rental cars ref 377037947. Pick up was in Banff 20th Feb at 9am a seven Seater Chrysler booked in my husbands name. We were very disappointed as staying in Lake Louise we were very limited to travel and did not get to do the hot springs etc. All you can do is hopefully ensure that no one else has this poor experience as too late to help us.

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Lynnwilson1963's reply to Lynnwilson1963's Comment

Written on: 07/04/2017

And no response from Alamo says it all really!!

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“Great service, great prices”

Written on: 27/02/2017 by 132Davidson (1 review written)

Whenever possible we book an Alamo car. Great prices but main reason is the online check-in and Skip the coutner, which saves us a lot of hassle and time after a long flight… Read Full Review

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“Help ”

Written on: 18/02/2017 by Coffey248 (1 review written)

I just rent a car , and I can't not do the web check in so .... Can anyone help me? Why I can't ? Thank you In advance Regards … Read Full Review

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Alamocares's Comment

Written on: 06/03/2017

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to us, include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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“excellent web site”

Written on: 17/02/2017 by Wardlg266 (1 review written)

Found website clear and concise with every detail required. Very good service… Read Full Review

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