I had a horrible experience with a rental car from Enterprise that was arranged through Aviva, the insurance claims management company of a driver who rear ended me, resulting in my vehicle being a total loss. My trouble started when my own insurance was cancelled, as I had no insurable vehicle. Since I provided my insurance information when I picked up the rental, I called Enterprise to make sure I was still covered for third-party liability. I was told I was not, and then made several calls to Aviva and my own car insurance since Enterprise suggested I should try to get my cancelled insurance extended, which was not possible. I called Enterprise again the next day, and after an employee consulted with someone else in the office, was told that Enterprise would "cover anything", though the communication was confusing and it is still not clear to me what policy I was being insured under and what would happen should I be in an accident that was my fault. My next problem occurred when my rental car broke down. The clutch went on the car, and though I was able to get it home, I had to then wait for the repair company that Enterprise contracted to come look at the vehicle, and eventually tow it. While the repair person was there, both he and I tried to call Enterprise to figure out what to do about getting me a vehicle so that I could get to work the next morning, but no one in the office answered the phone despite the office being open. This went on for about 45 minutes until we gave up. I called Enterprise later in the day and was told I could get a rental car the next morning, which was fine, but did ultimately result in my being late for work the next morning as I had to wait for Enterprise to open for the day. After my rental period was over and I returned the car, I started receiving parking fine notifications form Enterprise, with a hefty administration fee of £35 each (this is not the cost of the parking fee, it is just the administration fee that Enterprise charges for sending the issuing parking enforcement your contact information). These fines are from my workplace, where I have an annual parking pass. I've now received four of these administration fees, and received the first well over a week from the time it was issued. If I had been informed in a timely manner, I could have updated the parking office with my temporary registration plate information and avoided the additional fines. My workplace has waived the fees since I pay monthly for parking, and I have been trying to contact Enterprise to ask for the administration fees to be cancelled, by they have been very slow to communicate and are making it very difficult. They have insisted that I send them a "notice of cancellation" from the issuing authority, which is not my workplace, but a parking management company which does not publish contact information, so I have no way of contacting them. My bank has now identified the charges that Enterprise is making to my account as fraudulent, and I've lost access to my bank account.

Dangerous unroadworthy Vehicle I don’t even know where to start with Enterprise Safestore Self Storage Stockport what a shambles of a company and pass the buck attitude of the managers here is terrible. We was given a rental vehicle from this company as our vehicle was in for repair after a accident, so I was given Golf Reg KP69OSK that had been driven within an inch of its life, so all the issues with this vehicle that enterprise said was checked by the valeting company!! And given to us as a roadworthy courtesy car So Not a manger or trained member of enterprise staff to check to see if the vehicle was road worthy noooooo the valeting Guy!! The car had 2 completely bald illegal front tyres they had gone beyond the safe wear indicators, I have all the pictures for all of this, the rear shock absorbers rattled, a strange hissing noise from the rear, the car stank of cigarette smoke to the point your cloths smelt terrible after being in it for a few minutes. Steering column felt all loose The car rattled terribly and just in general sounded terrible, Like a vehicle that has not been maintained or looked after would be and that’s what I was given. I later found out it was a manger’s vehicle which makes it even worse as the last person who had it was driving around in a totally unroadworthy vehicle on 2 completely worn out ILLEGAL tyres and just remember this is a vehicle a enterprise manger had as his car then given on long term rental then given to me so you can imagine it’s been on illegal bald tyres for all this time and your telling me no one one checked the 4 thing that holds you to the road the tyres in all that time and in between rentals….Nope So in all That time no mechanic or someone trained to check the vehicle has safety inspected it as if they had it would never of been given to us as a rental vehicle. I want to know, if I had been stopped in that vehicle that Enterprise had given me as a road worthy safe vehicle who would have been fined and points……that would of been me or my wife for driving a unroadworthy vehicle in the first place and when I pointed this out to the manager she didn’t even acknowledge the issue the reply I got was we upgraded you to a better car but this isn’t the problem I would of been happy with any roadworthy vehicle a Micra or fiesta would of done as long as the vehicle was SAFE and Roadworthy. It’s not like I got upgraded to a Mercedes or BMW or a luxury vehicle for being given a dangerous vehicle it was just a basic bog standard Seat base model not exactly what I would call a upgrade for giving us a dangerous vehicle and the risk of all of this below if we had been stoped A bald tyre is a tyre that has worn down its tread so much that it no longer provides sufficient grip on the road. What is the penalty for having bald tyres? Driving with bald tyres is illegal in the UK and can result in a fine of up to £2,500 per tyre, as well as three penalty points on your driving license per tyre. So Enterprise would you of paid for the fines and points for giving me a dangerous unroadworthy vehicle…no it would of been my fault I’ve asked 2 coppers I have in my own family and he said that vehicle would of been taken off roadside and impounded as it should never of been on the road on that condition. And for all of this and the inconvenience of then having to go and swap the car myself even though the manager fully well knew the car should not be on the road and not road worthy at all did she offer to bring the replacement to me and swap it for a new one considering it’s there fault….NO I had to risk my license again and drive the golf down to swap it for a supposed upgraded vehicle No offer of swapping it so much for there slogan We'll pick you up." Joke Completely unacceptable standard of service from enterprise a dangerous unroadworthy vehicle, Check your own car to see if it is even safe enough to drive on the road as no one at Enterprise checks them apart from the valeting guy who is outsourced to a company you couldn’t make this up really that’s what happens at enterprise told to me by the manager her self. Check to see if your car is Roadworthy and Even Safe to be on the Road, what I was given was a joke and the upgrade was a joke and nothing of substance to put anything right at all NOTHING expected for the remark the Manager made to my wife that we got a upgrade lol It costs an extra £30 a day but it’s not like it was even an upgrade it what could be found on the day!! Very disappointed with a national company used by my insurance who have also been notified as it’s beyond a joke to be given such a Dangerous vehicle as a courtesy car from my insurance company. They have all the pictures and videos of all the faults so they can see just how dangerous the tyres on this car are BEWARE and Double check your rental vehicle to make sure it’s even safe enough to be on the Road!!