Enterprise Car Rental Reviews

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Enterprise Car Rental
Enterprise Car Rental

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★★★★★

“helpful”

Written on: 27/08/2016 by 250Beach (1 review written)

First experience of enterprise through an insurance claim. Very helpful. Apologised for my wait in office although was only 5 mins. Car was very small though. Next experience was to hire a van. Probably best to not use the customer call centre. But definitely recommend the staff who work in Ilford, Bury, and Accrington. They were exceptionally helpful and polite. Fabulous price for two day hire… Read Full Review

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★★★★★

“Fantastic!”

Written on: 03/08/2016 by Leah5190 (1 review written)

I booked with Enterprise after being told by a friend they were the best company to use, admittedly they were around £20 more in price but I am willing to pay for eficient service. I arrived at Heathrow on the 6July after a long journey from Australia. The shuttle service was fantastic can't fault it was waiting barely 10 mins. Upon arrival at Enterprise I was having a bit of a travel meltdown and couldn't get my phone to work which I needed to get home. The assistant manager ( I think) kindly… Read Full Review

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★★★★★

“Pleasure to deal with.”

Written on: 17/05/2016

I rented a car from the Rochdale branch,I was collected from work (Thank you),paperwork sorted in minutes,very helpful staff.I could drop off my car at another branch closer to where I live.Overall a real positive experience and great customer service.Thank you… Read Full Review

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★★★★★

“Top notch service from Heathrow branch”

Written on: 07/05/2016 by LLP.online (1 review written)

Excellent service and it was professional from pick up to drop off. Free shuttle service from all terminals from Heathrow airport. Just walk to the Enterprise counter and ask about the shuttle. It will arrive within minutes. Upon arrival, the greetings were personalised as they knew who was coming from the counter staff at the airport. Staff at Heathrow branch (Ro) was very clear and patient with the car inspection. Although prices were steeper than some competitors, the fleet of cars were… Read Full Review

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★★★★★

“Great staff team”

Written on: 27/04/2016 by wvOlson56 (1 review written)

Picked up a rental car from Heathrow Enterprise company. A few problems from the agency that was supposed to be booking the car for us (not an enterprise problem). We had to wait a while and were able to observe the staff. They were very helpful, smiling, speedy and operated a very slick service. They met and greeted individuals always by their names and passed to a colleague personally to finish the booking then they walked them to the car chatting away as they went. At other companies… Read Full Review

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★★★★★

“Best Experience Ever”

Written on: 28/03/2016

A fantastic experience from start to finish. The price is a bit higher than some competitors but the peace of mind & customer service are highly worth it. Will definitely rent from Enterprise Heathrow again… Read Full Review

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★★★★★

“Fantastic service”

Written on: 24/03/2016 by Helen49999 (1 review written)

Just wanted to say how brilliant the enterprise staff were when I picked up my rental car at Liverpool airport. I had terrible trouble with my credit card company but the staff could not have been more helpful and patient helping in any way they could till we got it sorted and got on our way in our car… Read Full Review

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★★★★★

“Van Rental - Wrexham”

Written on: 10/02/2016

I rented a van this weekend to move some furniture. I had actually booked this for the previous weekend but circumstances changed at the last minute. Enterprise were great from start to finish. Staff were very helpful, explained everything, adjusted to the change without batting an eyelid and the van was clean and modern. A good experience all round… Read Full Review

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Englishlakedistrict's Comment

Written on: 26/02/2016

Is this yet another bogus 5 star review.... ???

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★★★★★

“Great car great attitude great service”

Written on: 26/01/2016 by 100Alice100 (1 review written)

Almost new car. Two week rental. Good range of cars to choose from. Friendly genuine front desk service. Prepared to pick up from hotel and drop off in Glasgow city centre. If you look after and respect their car they will look after you. No hidden charges. No rip offs. What more could you ask for. Aussie family very happy… Read Full Review

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Englishlakedistrict's Response to 100Alice100's Review

Written on: 26/02/2016

I'm guessing you wotk for a certain van rental business!....one review posted ever...

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★★★★★

“Excellent, friendly service - highly recommend! ”

Written on: 16/01/2016 by Robyn.W. (1 review written)

I had to hire a van from the Croydon branch to move flats. Online the prices were coming up very expensive so I decided to call their customer services. The lady on the other end of the line was personable, friendly and helpful. She explained about the one-way drop fee. She took the time to go through vehicles available (with dimensions) and multiple pricing options to find the best deal meaning I ended up paying a fraction of the online cost for an entire wkend! When picking the van up the… Read Full Review

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★★★★★

“Excellent service”

Written on: 09/01/2016

I had to ask for a rental car unexpectedly on Christmas Eve, paid for by a 3rd party's insurance company. Enterprise staff made every effort to help. Though they didn't have an appropriate car in stock they got one sent from another branch for me to pick up the same day. There were a couple of things I had to ask about & sort out and all the staff seemed very helpful and friendly in any communication I had with them. The car was nearly new & fine to drive & I was able to drop it off at… Read Full Review

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★★★★★

“Fantastic highly recommend ”

Written on: 03/01/2016 by LanaBatchelor478 (1 review written)

First class service from start to finish friendly helpful staff… Read Full Review

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★★★★★

“Enterprise -Hazelbury Luton”

Written on: 20/11/2015 by Valram (1 review written)

Excellent service, I was collected from the accident specialist who was repairing my vehicle by a young lady from Enterprise and taken to their office to collect my hire car. Car was new in excellent condition. Service from this team was excellent, great bunch of young people. I would use again if needed. Mrs Ramirez… Read Full Review

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★★★★★

“2 locations and can only be impressed by their service”

Written on: 20/11/2015 by crosskeyscottage (1 review written)

We picked up our car at Heathrow and dropped it off at Liverpool Airport. When we went to Enterprise, really, there had to be a camera somewhere, everyone was so friendly, helpful and professional, not something we usually experience at Heathrow! Very smooth pick up of the car and when we got to Liverpool, dropping off the car was nothing less than simplicity! No problems at all with the car and day 2, we even got a call from Heathrow asking us if everything was to our satisfaction! Nothing… Read Full Review

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★★★★★

“Fantastic”

Written on: 15/11/2015 by loretarolen (1 review written)

It was great to stumble upon this post. Unfortunately, I found this article too late - I already found the answer on another service. Just look at the service form standard rental agreement. Its pretty easy to use. I think you can get a free trial if you ask for it… Read Full Review

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★★★★★

“New Clacton Branch !!”

Written on: 30/10/2015 by lhTimmons358 (1 review written)

This new young team are have been brilliant in the way they have handeled my van hire. First the person I dealt with drove all the way to London to pick up my super long wheelbase model ( i was using it pick up a sectional garage door 4.2 mtrs long) The other person I dealt with took my details and was very professional (even tho i pulled her leg about a hole in her tights lol) Then when i returned the van at the brand new offices in old rd clacton. I Met the branch manager, then i could… Read Full Review

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★★★★★

“Super efficient and helpful”

Written on: 29/10/2015

Having rented a car for our visit, my husband ended up in hospital. I had to organise adding, then changing drivers and extending the length of the hire. On each occasion my requests were dealt with on the telephone with speed, efficiency and understanding. I cannot recommend or praise the staff at Birmingham airport highly enough. A huge thank you… Read Full Review

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★★★★★

“Enterprise Tonypandy Branch”

Written on: 24/10/2015

Booked online a van hire for 4 days monday to friday. Went to collect from the Tonypandy branch and dealt with a very polite and professional sales person. Everything was explained clearly to me and time taken with to ensure i understood everything. Was taken to van and offered to inspect it which i did. After bringing the van back my deposit was quickly put back on my card.Overall a very good experience with excellent customer service provided. Will definately use again… Read Full Review

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★★★★★

“Bristol airport staff were awesome. ”

Written on: 14/10/2015 by Kirstywh (1 review written)

I came into enterprise to try and rent a car for my trip in Bristol. I wasn't able to rent a car due to not having enough money in my bank, but despite that the staff were incredibly helpful and friendly, they let me sit in their office until my sister could come pick me up, and I even got a cup of tea! Although I couldn't hire a car this time I now know what I need in the future, and it will be enterprise that I use. Thank you!… Read Full Review

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★★★★★

“Surprise party”

Written on: 29/09/2015 by Bridon1956 (1 review written)

We arranged to hire a car as we only have a small one to travel up north for a party. The web site was easy to navigate and the booking was easy. The Ferndown staff were really customer focused and the car was brand new with unlimited mileage. Returning the car was just as smooth and they dropped us home at no extra cost. We will use them again… Read Full Review

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