Enterprise Car Rental Reviews

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Enterprise Car Rental
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★★★★★

“ First class service”

Written on: by rrh64990 (1 review written)

I found the Enterprise operation at Bristol Airport to be first class - friendly and helpful staff, excellent quality vehicle and speedy service. I could not ask for more and will certainly be renting from them again when I visit Bristol. Frankly, there is nothing to dislike… Read Full Review

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Enterprisecares's Response to rrh64990's Review

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Thank you for the wonderful compliment. I will pass the good news to our regional office. Have a wonderful day. -Tatiana

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★★★★★

“Manchester Chatham Street Car Rental”

Written on: by Stu2003 (2 reviews written)

I cannot fault the service I have received over the many times I have used this office. The cars are also ready for collection, clean and working. The checking in process is friendly and efficient. Returns are dealt with quickly and again with a smile. Literally this is the best team to deal with when hiring a car ( and I have used a few - AVIS in particular were awful!). Try them!… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: by jrocc0226 (1 review written)

After having car trouble with my 2013 Denali still under warranty,the dealership gave me a voucher for $38 which I could only get a Chevy Sonic. I went into the Enterprise in Lemon Grove, CA and Calos put me in a SUV for no additional fee. Thanks Alot… Read Full Review

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★★★★★

“Excellent Professionals (Kelham Street, Doncaster) DN1 3QZ”

Written on: by schozab (2 reviews written)

I had to rent a car on a very short notice for Easter Bank Holiday weekend, as i had to plan a family trip all of a sudden to Wales. So i booked online to pick up a car from my nearest branch (Kelham Street, Doncaster DN1 3QZ). When i called to confirm Manager picked up the phone, and his telephone manners were excellent and very professional. The day i went to pick up the car, a brand new Corsa was waiting for me, it was in a very excellent state. Ofcourse they had to undergo through all… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: by Wadek483 (1 review written)

Booked a hire car for two weeks from Enterprise in Lowestoft. Was lucky enough to get an upgrade and the staff could not have been more helpful. Really friendly and caring. Would highly recommend… Read Full Review

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Enterprisecares's Comment

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Thank you for the wonderful feedback. It is great to see you had a great experience with us. I will pass the good news to the regional office. Have a great day! -Tatiana

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★★★★★

“Great staff ”

Written on: by shaun85 (1 review written)

Rented a car on 12/2/15 for 1 day at Liverpool branch Queens dock had no issues customer servise person was brilliant with me it's the first time I've rented a car so was nervous but she was brilliant with me she's a credit to your company and am renting again on Saturday 21-2-15 till the 24-2-15 at a good price and I would recommend them to people I understand people have bad days with enterprise but I've had a great experience Let's just hope it stays like that … Read Full Review

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Enterprisecares's Response to shaun85's Review

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Thank you for bringing this to our attention Stuart. Please send us a detailed email to us with complete details including: Renter’s full name, current phone number, location renter, rental agreement number, “DX” or claim number and reference # 150219-001803. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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Enterprisecares's Response to shaun85's Review

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Hi, please ignore the previous post. Thank you for the wonderful compliment. We are happy to have you as a customer of ours. We are glad that you had an awesome experience with us. Hope to see you again soon. Have a great day and an even better weekend. -Tatiana

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★★★★★

“Excellent service at Heathrow”

Written on:

I usually hire through national so when I found out they were no more abs now under Enterprise I was miffed but the service I got was excellent. From the very well informed chatty shuttle driver to the great staff at the center. All so pleasant and efficient. Will always be using them from no on… Read Full Review

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Enterprisecares's Comment

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Thank you for the wonderful feedback. I will pass this on to the regional office. Have a wonderful day. -Tatiana

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★★★★★

“Great Service from the Peterborough Branch”

Written on: by jackcavos (1 review written)

I cannot fault the service I received from the Peterborough branch, the members of staff I dealt with were friendly and polite. At first I was offered a two door car, I told the guy that wasn't suitable for my purpose, he eventually found me a 5 door one and I was happy with it. When I took the car back I was given a lift home, as we approached my house I saw my husband out walking our dog, it, was then that I realised I didn't have my house key, the guy who took me a lift offered to wait… Read Full Review

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★★★★★

“Stoke Branch Excellent ”

Written on: by Stokey69 (1 review written)

Hired a car late Saturday evening, picked me up from the Garage where my own car was being repaired and dropped me off even though this went outside Office hours.The hire car was clean and in good condition the staff were pleasant and polite very helpful. I would certainly recommend Enterprise to my friends and family. Thank you made a bad day a lot better… Read Full Review

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★★★★★

“True Customer Service”

Written on: by Robson1245 (1 review written)

A car rental with an amazing friendly and efficient customer service. Good by all car hires in UK with grumpy rude and arrogant reps... Enterprise will definitly keep on having all my business. Thank you! What i did not like: I took so many years to use Enterprise and been treated horribly by the 'competition' for so long… Read Full Review

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★★★★★

“Stockport Branch - Top Notch”

Written on: by GazzerUK (23 reviews written)

The Stockport branch are excellent. I hire a car from them every week, for the past 4 months. The staff are extremely helpful. Cars are delivered on time and in good clean condition. Sometimes I get an upgrade which is very nice. They communicate well both before and after the rental to check I am happy with everything. Very personal service from the staff, which makes a nice change. I used Enterprise regularly a few years ago in Aberdeen, and they used to be dreadful. They have really… Read Full Review

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★★★★★

“LHR. Excellent service”

Written on: by SK7703 (1 review written)

Certainly the best car rental experience I have ever had. I have been caught by a couple of sharks at Heathrow before (Green Motion was one) and was ready for yet another fight with a crooked car rental company. However, the service was superb in every single way. I have been quick to leave bad reviews when they are warranted, but this time the exact opposite is warranted. 5 stars and I'll be back… Read Full Review

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★★★★★

“Efficient, polite and friendly”

Written on: by B.Dimitrov (1 review written)

Rented around Christmas from their Nottingham City centre branch. Pros: 1. Efficient - even though they were quite busy when renting or returning the car, I did not have to wait much 2. Polite - the staff were very polite and friendly. Offered mince pies and chocolates at least 3 times :). 3. Good induction 4. When I returned the car they inspected it for damage in about 30sec i.e. I felt they were not looking for a way to charge more 5. Found a voucher that reduced my excess to $0 and… Read Full Review

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★★★★★

“Thank you Enterprise”

Written on: by kershawd (1 review written)

Made the booking from Western Canada for our Christmas vacation in the North of England. Rented from the Ashton Old Road branch, Manchester. The staff were very friendly, efficient and accomodating. Met us at the Piccadilly rail station on December 18th - (found us in the crowds; no mean feat) and drove us to the rental office. "We'll pick you up", just like the ad says. Paperwork efficiently handled both initially and on the return. Offered us a choice of vehicle, all new and very clean. Will… Read Full Review

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★★★★★

“thank you for your service”

Written on: by anthonyriddle (1 review written)

thank you for your staff at your Bromsgrove depot, found them all to be very efficient at their work, found the lady I dealt with to be very good at her job with a very pleasant personality and the man who i also had dealings with. very pleasant and friendly place to visit and car was very good thank you all once again. A F Riddle… Read Full Review

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Enterprisecares's Response to anthonyriddle's Review

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We're happy to hear about the service you received from our Bromsgrove location. Thanks for choosing Enterprise! We look forward to seeing you again down the road! -Collin

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★★★★★

“Helpful staff and top 4x4”

Written on: by Deaddog (1 review written)

just taken the pathfinder back to Salford depo, ran me straight home with no fuss after signing the car off. All staff very friendly and helpful! The whole process went smoothly. The manager is obviously choosing staff wisely which is difficult to do nowadays… Read Full Review

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★★★★★

“Very happy with service”

Written on: by jeaneds (4 reviews written)

Hired a car for 9 days from Enterprise at Nimes Airport France.Very efficient service from airport desk where contract was clearly explained.Excellent car which we returned today and dropped off keys at airport today before catching our flight home. This evening I was called on my UK mobile from the Nimes desk to ask if I was happy with the car and service and to tell me the contract was closed with no extra charges.p… Read Full Review

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Srm1976's Response to jeaneds's Review

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My experience was totally difference

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★★★★★

“Very happy with service”

Written on: by jeaneds (4 reviews written)

Hired a car for 9 days from Enterprise at Nimes Airport France.Very efficient service from airport desk where contract was clearly explained.Excellent car which we returned today and dropped off keys at airport today before catching our flight home. This evening I was called on my UK mobile from the Nimes desk to ask if I was happy with the car and service and to tell me the contract was closed with no extra charges.p… Read Full Review

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★★★★★

“Fabulous Service”

Written on: by clairie (1 review written)

My Experience of using Enterprise Car Hire has been first class. I was picked up and taken to the Bridgewater Branch. After the obligatory paperwork, I was shown my hire car. The young man dealing with me was concise and charming. I drove to Eastbourne, and extended my hire time there. Again, easy and straightforward. The young Lady in the office was delightful and very helpful. I am very impressed with Enterprise, and would not hesitate to recommend them to everyone. I will definitly use them… Read Full Review

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★★★★★

“Happy with service”

Written on: by Nnenne (1 review written)

First time car renting and glad I chose enterprise. Great experience from heathrow airport to the report. Got a car without any scratch and want ed o return it as is so im not clubbered with extra charges. Happy to report that all went see lesson and it cost me 77£ for 6days, although I handed car back a day earlier. Will definitely use again Thanks… Read Full Review

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