Enterprise Car Rental Reviews

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Enterprise Car Rental
Enterprise Car Rental

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★★★★★

“Excellent Customer Service”

Written on: 25/02/2015 by Wadek483 (1 review written)

Booked a hire car for two weeks from Enterprise in Lowestoft. Was lucky enough to get an upgrade and the staff could not have been more helpful. Really friendly and caring. Would highly recommend… Read Full Review

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Enterprisecares's Comment

Written on: 26/02/2015

Thank you for the wonderful feedback. It is great to see you had a great experience with us. I will pass the good news to the regional office. Have a great day! -Tatiana

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★★★★★

“Great staff ”

Written on: 18/02/2015 by shaun85 (1 review written)

Rented a car on 12/2/15 for 1 day at Liverpool branch Queens dock had no issues customer servise person was brilliant with me it's the first time I've rented a car so was nervous but she was brilliant with me she's a credit to your company and am renting again on Saturday 21-2-15 till the 24-2-15 at a good price and I would recommend them to people I understand people have bad days with enterprise but I've had a great experience Let's just hope it stays like that … Read Full Review

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Enterprisecares's Response to shaun85's Review

Written on: 19/02/2015

Thank you for bringing this to our attention Stuart. Please send us a detailed email to us with complete details including: Renter’s full name, current phone number, location renter, rental agreement number, “DX” or claim number and reference # 150219-001803. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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Enterprisecares's Response to shaun85's Review

Written on: 19/02/2015

Hi, please ignore the previous post. Thank you for the wonderful compliment. We are happy to have you as a customer of ours. We are glad that you had an awesome experience with us. Hope to see you again soon. Have a great day and an even better weekend. -Tatiana

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★★★★★

“Excellent service at Heathrow”

Written on: 07/02/2015

I usually hire through national so when I found out they were no more abs now under Enterprise I was miffed but the service I got was excellent. From the very well informed chatty shuttle driver to the great staff at the center. All so pleasant and efficient. Will always be using them from no on… Read Full Review

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Enterprisecares's Comment

Written on: 09/02/2015

Thank you for the wonderful feedback. I will pass this on to the regional office. Have a wonderful day. -Tatiana

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★★★★★

“Great Service from the Peterborough Branch”

Written on: 01/02/2015 by jackcavos (1 review written)

I cannot fault the service I received from the Peterborough branch, the members of staff I dealt with were friendly and polite. At first I was offered a two door car, I told the guy that wasn't suitable for my purpose, he eventually found me a 5 door one and I was happy with it. When I took the car back I was given a lift home, as we approached my house I saw my husband out walking our dog, it, was then that I realised I didn't have my house key, the guy who took me a lift offered to wait… Read Full Review

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★★★★★

“Stoke Branch Excellent ”

Written on: 29/01/2015 by Stokey69 (1 review written)

Hired a car late Saturday evening, picked me up from the Garage where my own car was being repaired and dropped me off even though this went outside Office hours.The hire car was clean and in good condition the staff were pleasant and polite very helpful. I would certainly recommend Enterprise to my friends and family. Thank you made a bad day a lot better… Read Full Review

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★★★★★

“True Customer Service”

Written on: 20/01/2015 by Robson1245 (1 review written)

A car rental with an amazing friendly and efficient customer service. Good by all car hires in UK with grumpy rude and arrogant reps... Enterprise will definitly keep on having all my business. Thank you! What i did not like: I took so many years to use Enterprise and been treated horribly by the 'competition' for so long… Read Full Review

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★★★★★

“Stockport Branch - Top Notch”

Written on: 07/01/2015 by GazzerUK (23 reviews written)

The Stockport branch are excellent. I hire a car from them every week, for the past 4 months. The staff are extremely helpful. Cars are delivered on time and in good clean condition. Sometimes I get an upgrade which is very nice. They communicate well both before and after the rental to check I am happy with everything. Very personal service from the staff, which makes a nice change. I used Enterprise regularly a few years ago in Aberdeen, and they used to be dreadful. They have really… Read Full Review

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★★★★★

“LHR. Excellent service”

Written on: 05/01/2015 by SK7703 (1 review written)

Certainly the best car rental experience I have ever had. I have been caught by a couple of sharks at Heathrow before (Green Motion was one) and was ready for yet another fight with a crooked car rental company. However, the service was superb in every single way. I have been quick to leave bad reviews when they are warranted, but this time the exact opposite is warranted. 5 stars and I'll be back… Read Full Review

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★★★★★

“Efficient, polite and friendly”

Written on: 03/01/2015 by B.Dimitrov (1 review written)

Rented around Christmas from their Nottingham City centre branch. Pros: 1. Efficient - even though they were quite busy when renting or returning the car, I did not have to wait much 2. Polite - the staff were very polite and friendly. Offered mince pies and chocolates at least 3 times :). 3. Good induction 4. When I returned the car they inspected it for damage in about 30sec i.e. I felt they were not looking for a way to charge more 5. Found a voucher that reduced my excess to $0 and… Read Full Review

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★★★★★

“Thank you Enterprise”

Written on: 30/12/2014 by kershawd (1 review written)

Made the booking from Western Canada for our Christmas vacation in the North of England. Rented from the Ashton Old Road branch, Manchester. The staff were very friendly, efficient and accomodating. Met us at the Piccadilly rail station on December 18th - (found us in the crowds; no mean feat) and drove us to the rental office. "We'll pick you up", just like the ad says. Paperwork efficiently handled both initially and on the return. Offered us a choice of vehicle, all new and very clean. Will… Read Full Review

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★★★★★

“thank you for your service”

Written on: 18/12/2014 by anthonyriddle (1 review written)

thank you for your staff at your Bromsgrove depot, found them all to be very efficient at their work, found the lady I dealt with to be very good at her job with a very pleasant personality and the man who i also had dealings with. very pleasant and friendly place to visit and car was very good thank you all once again. A F Riddle… Read Full Review

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Enterprisecares's Response to anthonyriddle's Review

Written on: 22/12/2014

We're happy to hear about the service you received from our Bromsgrove location. Thanks for choosing Enterprise! We look forward to seeing you again down the road! -Collin

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★★★★★

“Helpful staff and top 4x4”

Written on: 13/11/2014 by Deaddog (1 review written)

just taken the pathfinder back to Salford depo, ran me straight home with no fuss after signing the car off. All staff very friendly and helpful! The whole process went smoothly. The manager is obviously choosing staff wisely which is difficult to do nowadays… Read Full Review

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★★★★★

“Very happy with service”

Written on: 30/10/2014 by jeaneds (4 reviews written)

Hired a car for 9 days from Enterprise at Nimes Airport France.Very efficient service from airport desk where contract was clearly explained.Excellent car which we returned today and dropped off keys at airport today before catching our flight home. This evening I was called on my UK mobile from the Nimes desk to ask if I was happy with the car and service and to tell me the contract was closed with no extra charges.p… Read Full Review

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Srm1976's Response to jeaneds's Review

Written on: 04/11/2014

My experience was totally difference

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★★★★★

“Very happy with service”

Written on: 30/10/2014 by jeaneds (4 reviews written)

Hired a car for 9 days from Enterprise at Nimes Airport France.Very efficient service from airport desk where contract was clearly explained.Excellent car which we returned today and dropped off keys at airport today before catching our flight home. This evening I was called on my UK mobile from the Nimes desk to ask if I was happy with the car and service and to tell me the contract was closed with no extra charges.p… Read Full Review

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★★★★★

“Fabulous Service”

Written on: 30/10/2014 by clairie (1 review written)

My Experience of using Enterprise Car Hire has been first class. I was picked up and taken to the Bridgewater Branch. After the obligatory paperwork, I was shown my hire car. The young man dealing with me was concise and charming. I drove to Eastbourne, and extended my hire time there. Again, easy and straightforward. The young Lady in the office was delightful and very helpful. I am very impressed with Enterprise, and would not hesitate to recommend them to everyone. I will definitly use them… Read Full Review

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★★★★★

“Happy with service”

Written on: 28/10/2014 by Nnenne (1 review written)

First time car renting and glad I chose enterprise. Great experience from heathrow airport to the report. Got a car without any scratch and want ed o return it as is so im not clubbered with extra charges. Happy to report that all went see lesson and it cost me 77£ for 6days, although I handed car back a day earlier. Will definitely use again Thanks… Read Full Review

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★★★★★

“Excellent at MSY Airport, New Orleans!”

Written on: 09/09/2014

I of course did a comparison with the major car companies in the new orleans area, and Enterprise came up with more positive reviews at this location. So i chose them, and i can honestly say the only way I could be happier is if the 3 day rental was free. We arrived mid-day and was greeted by an employee at the counter. The paperwork for the rental was less than 5 min and I was floored by the Elantra that was given to us. I loved the car, and it had enough room in it for my 6 foot 2 inch… Read Full Review

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★★★★★

“Enterprise customer service”

Written on: 05/09/2014 by Jonesxh348 (1 review written)

Hired a fiesta car from Blackpool office and they had to source a car for me they did all the paperwork in my house as , I could not get to office they dropped a car off but it was not a fiesta car it was another a 107 car small automatic, I phoned to complain as I could not drive automatic the out of hours team turned Up they were nice and pleasant , they arrived up late at night , they took it away and returned twenty mins later with a brand new shiney red fiesta very happy with… Read Full Review

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★★★★★

“First Class Service !!!”

Written on: 03/09/2014 by DD57 (1 review written)

Arranged for a small 4 door car to pick up at Manchester Airport, arrived at the car hire center, gave them my driving license details and within minutes I was taken to the hire care waiting for me. The car was clean and a full tank of petrol, fantastic service and all so quick. Took the car back with a full tank of petrol, I had also washed the car so it was clean and could be inspected, the inspection took 2 minutes and we were away. I was worried about hiring a car after reading all the… Read Full Review

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★★★★★

“Great value ”

Written on: 29/08/2014 by GarieL (1 review written)

Very cheap bank holiday rental. £49 for a Vauxhall Australia. Only problem I have is the fact that the cars don't come with a full tank and your required to estimate how much fuel to put back in for returning. Good rates more than make up for this plus a ride back home when your done… Read Full Review

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