Enterprise Car Rental Reviews

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Enterprise Car Rental
Enterprise Car Rental

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★★★★☆

“Best car hire I've experienced”

Written on: 19/11/2014 by C4Cosmic (1 review written)

I have had some fairly grim experiences with car hire firms in the past but dealing with the Leeds office of Enterprise was hassle-free. The contract was straightforward, the car (Nissan Juke) was in excellent condition. No-one discovered any mysterious damage or scuffs when I took it back and the £200 deposit went back into my account the day I returned the car even though it was a Sunday. Staff were friendly and they only lose a star because the lift I was promised when I took the car never… Read Full Review

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★★★★☆

“Brilliant welcoming understanding ”

Written on: 05/11/2014 by EmmaNicole123 (1 review written)

I am very happy with kingslynn enterprise and the friendly service from the gentlemen who drove us home very chatty and make us feel comfortable and very welcomed in to the car I would 100% use enterprise again :)… Read Full Review

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★★★★☆

“Almost perfect with no hassle.”

Written on: 10/09/2014 by stubumbles (1 review written)

We recently hired a Vauxhall Insignia from Enterprise at Ipswich. The staff were friendly and helpful and the car was great with just a couple of scuffs. The downsides were that their site and paperwork needs to make more clear that you need to take proof of address and licence counter-part. We only had my photo licence and had to get someone out to bring the rest :( The only other bugbear would have been the cost of the excess waiver but we took out a separate waiver cover which cost us… Read Full Review

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★★★★☆

“Surprisingly Good”

Written on: 28/03/2014 by 291Howard (1 review written)

I hired a car from Enterprise for the first time recently. After reading some reviews I was weary of what service to expect but I thought I would try it out myself before judging. I hired a car for 15 days from the Bell Hill Road branch in Bristol. The price was very good, at £13.36 a day. Far cheaper than anything I found from their competitors. I arrived at the branch and because the Class B car I reserved was unavailable, I was upgraded to a Class C car free of charge. A good start I… Read Full Review

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Enterprisecares's Comment

Written on: 08/04/2014

Hi, Thank you for the kind words and good review. Your loyalty proves that our commitment to customer service pays off. We love it when our customers take time out of their busy schedules to let these branches and agents know they are appreciated. Let us know if we can assist you in the future. Chris, Social Media Monitor; Enterprise Rent A Car

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★★★★☆

“Surprisinly Pleased”

Written on: 07/02/2014 by BFreeman (1 review written)

During our -20 deg temperature harsh winter period - Jan 21, 2014 – my car refused to go. It was after work hours and I placed a call to Enterprise. Even though they were approaching the closing time...they worked with me and had someone come to my place of work –to pick me up. The service was fantastic! The Assistant Manager at the Enterprise - Dundas St., Mississauga- and the entire staff were courteous, helpful and accommodating. I really cannot say enough. I was picked up at… Read Full Review

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Nannywonga's Response to BFreeman's Review

Written on: 27/02/2014

Yeah, I'm really surprised too, surprised they didn't rip you off.

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★★★★☆

“Fast, Pleasant, Helpline”

Written on: 27/01/2014 by DeanFlanagan (1 review written)

My license is not a full year until the 13th of Feb so I was finding it really hard. Until i came across this little gem of company. I called the helpline and a very friendly girl i think Beth was her name sorted out the reservation for me and everything and went through what to expect as this is my first time to hire a car. Very happy at this moment as i travel on Friday the 31st to surprise my girlfriend who has gone back to college. I hope the car runs well and I'm not caught for any hidden… Read Full Review

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Enterprisecares's Response to DeanFlanagan's Review

Written on: 29/01/2014

Good to hear, Dean Flanagan! We love the compliments and will gladly pass this along to the branch’s upper management!
– Carol
Social Media
Enterprise Rent-A-Car

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Nannywonga's reply to Enterprisecares's Comment

Written on: 27/02/2014

Just in case you don't see my comment, I think he's celebrating too early as initial phone contact and pick up is a dream, it's when you return the car you realise you've been jacked up, ripped off and totally stuffed. Read the rest of the reviews, everyone can't be lying, it's disgusting.

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Deanflanagan's reply to Nannywonga's Comment

Written on: 28/02/2014

Nope Nannywonga i got to stansted airport found the car rental very easily, it was lashing outside and their rep met me at the end of the poly tunnel with an umbrella, brought me to the car rental storage asked what i drive at home (a Golf) and a golf was giving to me. Returned it early on Sunday morning to a pleasant but tired Rep who did the once over gave the keys back and proceeded to the airport, three days later the deposit was in my account again. Then again people do only complain when something bad has happened really don't they?

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Nannywonga's Response to DeanFlanagan's Review

Written on: 27/02/2014

I should wait until you take the car back to celebrate, the initial phone contact and pick up are a dream but when you take the car back is when the night mare starts.......

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★★★★☆

“Very helpful staff”

Written on: 29/12/2013

We hired a car at Lyon airport and used Enterprise for the first time. We were not disappointed. The staff were very helpful and friendly… Read Full Review

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★★★★☆

“Enterprise rental”

Written on: 21/12/2013

Good service, great valve. Would definitely rent again… Read Full Review

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★★★★☆

“Needed a bigger car for road trip”

Written on: 21/10/2013 by JoeWhit80 (4 reviews written)

Me and some of the guys rented a van to drive down to Baton Rouge to see a football game. The price was reasonable for the amount of miles we put on the van for the weekend. Probably will schedule another road trip again next year and use Enterprise again… Read Full Review

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★★★★☆

“Pleasant experience”

Written on: 22/04/2013

I rented a car recently at a Hampshire branch. This particular car was not available so I was upgraded to a better vehicle free of charge. I felt happy with the checks made to the car before I set off. They ensured diesel was in the car and we agreed the amount before I left. I feel like it was good value for money considering the length of time I had the car and I will use Enterprise again. The only downside for me is that I needed to pay a £200 deposit (although this was of course refunded… Read Full Review

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★★★★☆

“Why am I being asked to pay £100.... 6 months later ..”

Written on: 11/12/2012 by MonkeyTek (1 review written)

In April I had to take my family to a wedding in Birmingham, decided to rent a vehicle from enterprise who gave me cracking deal, I booked well in advance to ensure availabilty and recieved confirmation that all would be ok.. On the day I went to collect my vehicle there was about 4 cars still available that would have been accepatble for the catergory I had selected, which was a 2.0 litre care to seat 4/5 passengers.. was made to wait around for about 20 minutes then shown to a vehicle that I… Read Full Review

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Enterprisecares's Response to MonkeyTek's Review

Written on: 11/12/2012

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and any other details.

When emailing, please list reference # 121211-001559 in the subject line.

Gillian T.
Social Monitor Coordinator

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★★★★☆

“car”

Written on: 06/09/2012 by weetrisha (1 review written)

i hired a car for 4 days in july and took out the extra waiver fee, returned car it got checked, got my £200 deposit back and 7 weeks down the line i get a later saying there was damage to the car £475 and i had £100 excess taken from my bank account i foned and got it sorted and refunded, i went to the office i hired car the guys were great and so apoligetic and was given a 20% off next hire and a free upgrade but im still not happy as this has caused a lot of stress to me… Read Full Review

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★★★★☆

“Bolton Branch”

Written on: 21/08/2012 by imccaffery (3 reviews written)

I hired a Class D From Bolton Branch From 6th August - 13th August, The Rep Martin Picked us up at Home, On Arrival he Chose our Car and Gave us an upgrade which i thought Great Stuff, Then after checking the Car over came the Punch Line, i was pressured into upgrading the Insurance Cover from a £600 access charge down to a £100 access charge, which was an extra £9.99 per day + VAT. So the free upgrade really didnt happen as i paid a lot extra, however the car was slightly damaged which was… Read Full Review

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★★★★☆

“ENTERPRISE IS A whole lot better than Budget or Avis”

Written on: 03/12/2011 by cordless (2 reviews written)

Warning. BUDGET was One of the worst experiences I have ever suffered.I went to Scotland for a funeral so didn't want this sort of hassle to happen.I booked the car hire on line on the 15/11/2011 for my arrival on the 19/11/2011 at 08.00hours.On arriving there was no desk opposite the baggage reclaim as shown on your web page but a telephone on stand. on phoning, no one answered.On going out side the terminal a taxi driver pointed me to a building far away.On entering the building there was no… Read Full Review

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★★★★☆

“Decent value and customer service”

Written on: 28/11/2011 by mavenuk (1 review written)

Good customer service and friendly staff. Car itself was new and fit for purpose. Car sustained a graze, but I was reimbursed my deposit in its entirety at the end. Only downsides are the large up front deposit and the advertised hire and one-way charge were exclusive of VAT… Read Full Review

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★★★★☆

“Better than expected!”

Written on: 22/11/2011

Unfortunately inspite paying for a higher grade of car, we ended up with a one litre engine car. However it was adequate for our needs. Some damage was sustained to the car and I expected them to take the whole of the damage charge (as we had not opted for the damage waiver), even tho the damage only required a small amount of body work. However they only took a couple of hundred pounds, and although I did have to chase them to find out if I was due a refund, I did get it in the end. Friendly… Read Full Review

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★★★★☆

“Online booking messed up, given discount”

Written on: 11/10/2011 by EAppleby1960 (7 reviews written)

Booked a mid level executive from to take 4 adults and luggage to a family funeral but on arrival at the location, the 'booked' car wasnt available. Being late afternoon and needing the car before the Liverpool office opened the next day there was no similar car available so was given the choice of an MPV or smaller car. To their credit (cant prove otherwise) I was told that they would of given a a better exec car had one been available. My concern was doing 250mile trip there and back in an… Read Full Review

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★★★★☆

“Great, very friendly staff. Car clean and good condition. ”

Written on: 04/05/2011

Great, very friendly staff. Car clean and good condition.

Only downside was very low on fuel when I picked it up so returning the same would be tricky. Was given a credit for this so good customer service… Read Full Review

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★★★★☆

“I've rented from the Kirkcaldy branch quite a few...”

Written on: 17/03/2011

I've rented from the Kirkcaldy branch quite a few times. The people have always been really good - genuinely helpful. The cars are OK (apart from an awful Chevrolet I had one year). The pick-up is good but it would be so much better if they would bring you your actual car and you could set off straight away instead of having to go to the depot first.
I would also like it if they rented child seats… Read Full Review

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★★★★☆

“I'm surprised to see so many bad reviews as my...”

Written on: 01/12/2010 by been2long (4 reviews written)

I'm surprised to see so many bad reviews as my experience with Enterprise was pretty good! The customer service was excellent, as each employee was extremely courteous and knowledgeable. They even upgraded us to a nice sedan when all we asked for was compact. This was during a pretty busy holiday season too. The car was in perfect condition and drove well. It may not be the cheapest car rental in the area, but no complaints from me as everything went smoothly… Read Full Review

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