Enterprise Car Rental Reviews

★★☆☆☆
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Enterprise Car Rental
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★☆☆☆☆

“Avoid”

Written on: 15/11/2016 by 482McWilliams (1 review written)

Even before you hire from them they want to know your life story,Why because they sell your personal details on to a third party,then the cold calling begins, my advice is go elsewhere and avoid these people… Read Full Review

Enterprisecares's Comment

Written on: 17/11/2016

482McWilliams, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care{at}enterprise{dot}com with the complete details, exact renting location, and any rental agreement/reservation numbers. Please reference #161117-005399. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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Bob300's Comment

Written on: 20/11/2016

Lets just say the problem wasnt with the Lisburn branch but you Pre booking personel at the head office.

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★☆☆☆☆

“Heathrow branch is worst place to go”

Written on: 06/11/2016 by Nathaniel72 (1 review written)

Never seen rude staff and unhelpful staff. They don't know how to speak to customers. I felt like I should have never hired car from them… Read Full Review

Enterprisecares's Comment

Written on: 09/11/2016

Nathaniel72 ,customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care{at}enterprise{dot}com with the complete details, exact renting location, and any rental agreement/reservation numbers. Please reference #161109-004638. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★☆☆☆☆

“Buyer Beware”

Written on: 04/11/2016 by JuliaAustralia (1 review written)

Enterprise UK will do their best to rip you off in whatever way they can. On collection they advised there was no need to check the wheels or tyres as they only assess the car's body on return. A different story when you do return the car! They took additional funds from my credit card without advising they were doing so, despite having promised to provide advice re the outcome of discussions. Not impressed and I urge you to take pictures on pick up of every aspect of the car. I would not… Read Full Review

Enterprisecares's Response to JuliaAustralia's Review

Written on: 09/11/2016

JuliaAustralia, Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care{at}enterprise{dot}com with the complete details, exact renting location, and any rental agreement/reservation numbers. Please reference #161109-004834. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★☆☆☆☆

“An expensive experience with Enterprise Rental”

Written on: 26/10/2016 by JanfromChester (1 review written)

I rented a car for a day-and-half from Enterprise Car Rental Sealand Industrial Estate, Chester, UK). While completing the paperwork required to collect the vehicle, they tried to persuade me that the excess insurance I had taken out with a third party was invalid (‘probably not applicable to our cars’). This was clearly a falsehood, and I now understand that it is a standard tactic used by car rental agencies to sow the seeds of doubt in the customer’s mind in order to persuade them to… Read Full Review

Enterprisecares's Response to JanfromChester's Review

Written on: 09/11/2016

JanfromChester ,customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care{at}enterprise{dot}com with the complete details, exact renting location, and any rental agreement/reservation numbers. Please reference #161109-004847. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★☆☆☆☆

“Enterprise Geneva ”

Written on: 23/10/2016 by Dean1951 (1 review written)

We hired a car from Enterprise Car Rental as were we racing in UTMB, we had to wait an hour for our car but otherwise everything seemed ok with the lease. However when we returned the car very early we had to put the keys in the box as no one was around so we completely photographed the car as we were worried they would hold our deposit. After 7 days no deposit returned. Many phone call and emails followed by me. Geneva said UK deal with complaints but the UK did not want to know they never… Read Full Review

Enterprisecares's Comment

Written on: 27/10/2016

dean1951,
We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards
Social Monitoring

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★☆☆☆☆

“Rented a car last July from Enterprise Car Rental at...”

Written on: 13/10/2016 by tiomike (1 review written)

Rented a car last July from Enterprise Car Rental at Stansted airport and they never once mentioned the Dartford crossing charges which is rather strange given that many customers (especially from abroad) are very likely to use the crossing if going into London. With children in the car and paying attention to other things, never saw signs about the charges when approaching the crossing. I did on the return journey and managed to pay online the charge, but it was too late for the first leg… Read Full Review

Enterprisecares's Response to tiomike's Review

Written on: 27/10/2016

tiomike ,
We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards

Social Monitoring

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★☆☆☆☆

“Van booked then called on the day to say not available ”

Written on: 10/10/2016 by 338Hackett (1 review written)

Booked a van online from Enterprise Bexhill. Got a call at 7.30am on the day of hire to say no vans were available. No other options suggested. Just a sorry. Completely unacceptable. Have had to go elsewhere (further for us) and pay extra to hire elsewhere at last minute. We've used Enterprise several times before but never again… Read Full Review

Enterprisecares's Comment

Written on: 27/10/2016

338Hackett,
We’ve noted your comments and we would like to have the opportunity to look into your concern for you. Please send us a detailed email to include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards
Social Monitoring

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Emann27's Comment

Written on: 31/10/2016

The details are as I set out in my review. I rented a van using the online booking service over the weekend of 8/9 October for one day's rental on Monday 10 October. The location was Enterprise at Glynn Gsp Bexhill (which I think is classed as your Hastings depot). I received a call on the morning of 10 October to say no vans were available. When I asked how I was able to book a van online they were not able to help me. I had to hire a van from another company at the last minute, at a higher rate and further away. Let me know if you need more details. Regards

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Enterprisecares's Comment

Written on: 09/11/2016

Thank you for the follow up information. I am not sure if the email will show up but if possible email care(at)enterprise(dot)com or post your best contact number or email here so that I can have someone follow up with you. (ref#161027-004306) Thank you, Christoph Social Monitoring

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★☆☆☆☆

“Completely terrible aftercare service from the Poole...”

Written on: 07/10/2016 by HHigson (1 review written)

Do not use Enterprise in Poole, as soon as you have signed the paperwork they don't care about you as a customer. Shocking aftercare service from the team as a whole… Read Full Review

Enterprisecares's Response to HHigson's Review

Written on: 27/10/2016

HHigson,
We’ve noted your comments and we would like to have the opportunity to look into your concern for you. Please send us a detailed email to include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards
Social Monitoring

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★☆☆☆☆

“Three months and still no deposit refunded”

Written on: 17/09/2016 by Salisburyrm421 (1 review written)

The antics Enterprise car rentals have brought on are unbelievable. Firstly, charged my account 49 pound for excessive damage to vehicle which was a scratch five inches long. After a reviewer they re-embursed my account the 49 pound. Then claimed that the vehicle was returned a day late. This also was a lie as it was returned 30 minutes early. I took out extra insurance to reduce my excess from 1000 pound to 100 pound and paid a deposit of 200 poundI and expected enterprise to keep 100 pound of… Read Full Review

Enterprisecares's Comment

Written on: 17/11/2016

Salisburyrm421, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care{at}enterprise{dot}com with the complete details, exact renting location, and any rental agreement/reservation numbers. Please reference #161117-005442. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★☆☆☆☆

“Rubbish service”

Written on: 02/09/2016 by Helena2 (1 review written)

I can't believe that it's legal to take your money for a car you request and then on pick up give you something that's totally not appropriate saying 'they don't guarantee any requests'! You don't expect a fillet of fish if you've ordered a cheeseburger and wouldn't accept it either!!! This company needs to sort itself out and start giving a proper service… Read Full Review

Enterprisecares's Comment

Written on: 17/11/2016

Helena2, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care{at}enterprise{dot}com with the complete details, exact renting location, and any rental agreement/reservation numbers. Please reference #161117-005484. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★☆☆☆☆

“poor service”

Written on: 31/08/2016 by PAULTHECOACH (1 review written)

my company hired a large estate car to transfer 3 professional drivers (with luggage) for 3 days . with the hope that we could all share the driving . on arrival , we were told that the car had gone , and we were left with a Hyundai i10 ! they reduced the price to £52 - but were told that excess at this price was £1000 - and reduced excess to £100 would cost an extra £40 !!! I explained that we needed to share the driving -and would use our own company insurance - NOT ALLOWED BY ENTERPRISE… Read Full Review

Enterprisecares's Response to PAULTHECOACH's Review

Written on: 17/11/2016

PAULTHECOACH , customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care{at}enterprise{dot}com with the complete details, exact renting location, and any rental agreement/reservation numbers. Please reference #161117-005497. I look forward to hearing from you soon, thank you. Christoph, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★☆☆☆☆

“Poor Service, will not be Back”

Written on: 27/08/2016

I used to rent from Enterprise on a regular basis and until now always found the service good however after today I will be in no rush to use them again. My husband made the reservation for me ( I needed a car at short notice) and was told by the operator that there would be no problem as they had a range of cars available at the site so I was to collect a ford focus or similar and I went along to the office to collect the car, however when I gave the guy the reservation details he informed me… Read Full Review

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★☆☆☆☆

“Deposit not been refund ”

Written on: 10/08/2016 by AshantiBailey (1 review written)

I rent a van on 18 July 2016 for 24hrs, the van was returned and been told the deposit of £200 will refunded in my account within 24 to 48 hrs. Over two weeks later the deposit still not refunded. Ring Enterprise office Lot of time and keep promised. the deposit will be in my account within 24-48 hrs but nothing happen. At last went to see the local manager in Bexhill on sea, East Sussex, UK called "SERAH" on 8th Agusr 2016 she told me she had done the deposit and the refund will be in my… Read Full Review

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★☆☆☆☆

“Shocking service!!!”

Written on: 26/07/2016 by Hurley42 (1 review written)

Don't use this company, the palmers green branch is just shocking. Waited 1 hour to even get looked at then the manger didn't even batter an eye lid. We reserved a car and didn't get it. Not using them again. If you reserve your car you may not get it so no point in even bothering if you ask me… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 11/07/2016 by Sheba3456 (1 review written)

The price of renting are completely different from what I sent to me. they charged £200.0 deposit which has not been to me. They took £1000.0 exit which was not been told to us before. … Read Full Review

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★☆☆☆☆

“INCOMPETANT ”

Written on: 12/06/2016 by Sariahb469 (1 review written)

Account Reference: I am experiencing the following issue: I booked a van,online on the 6th June collection from the Hereford depot for a 24hr hire,for the Wednesday 8th @17.00hrs return 122.00 on the 9th June. I rang the rental station that day to confirm,as Europcar and 2 other rental companies could not do the booking for that day.On Tuesday @17.24 i received a call from the rental station saying how i was going to pay as its easier and quicker by credit card rather than a bank card.I again… Read Full Review

Enterprisecares's Comment

Written on: 22/06/2016

We'd like to hear more about your experience, Hereford. Please email us at care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, exact location you rented from, and any other details you would like to add. Please include reference number 160622-003376 in your email.

Thanks,
Collin P.
Social Monitoring Coordinator
Enterprise Rent a Car

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★☆☆☆☆

“Worst Car Rental Company in France - I will never use...”

Written on: 06/06/2016 by Dulce143 (1 review written)

My friend and I booked a Mercedes a few months before our trip. When we arrived at the pick up location at Nice Airpot we were told that the car broke down and they were unable to give us a car of the same class. We explained that we cannot accept lower car class due to the fact that we were supposed to attend an event that had particular expectations. Moreover, we paid for a premium/luxury car. However, we were offered Mazda for the same price. The staff, specifically the manager on duty… Read Full Review

Enterprisecares's Comment

Written on: 22/06/2016

We'd like to hear more about your experience. Please email us at care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, and any other details you would like to add. Please include reference number 160622-003334 in your email. Thanks! -Collin

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★☆☆☆☆

“Enterprise customer service sucks”

Written on: 23/05/2016 by boxerjohn13 (1 review written)

I hired a small van for one day (12pm Thursday to 12pm Friday) costing £25 from the Torquay depot. My wife booked and paid for it online paying via a debit card for our joint bank account. The next day a customer service agent (if you can call him that) called to confirm the booking, when he asked my wife how the deposit would be paid she told him on the debit card used to book the van in her name and she explained to him about our joint bank account to which he said that will be fine just… Read Full Review

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★☆☆☆☆

“Rip off merchants”

Written on: 18/05/2016 by Elliott473 (1 review written)

Hired a van to empty of late fathers house, they kept adding charges on the day, reducing excess fees etc, they were really busy and did a quick scoot round the van and hubby signed, was no dents nothing now on return they say there is a pressure dent ! Taken photos can't see a thing!!!! Now being idiots, Won't release our deposit, a deposit which when we booked the van we weren't informed about! Absolute rip off merchants, took photos of the van after and no dent They said excess was £1000… Read Full Review

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★☆☆☆☆

“Appalling customer service ”

Written on: 30/04/2016 by 381Hamilton (1 review written)

The customer service i received at the Taunton office was appalling. The staff member i dealt with showed no empathy, he didn't listen and was abrupt. He called himself a manager! I have made a formal complaint to the HO as the overall service is shocking and staff are blaming their poor customer skills on the policy… Read Full Review

Enterprisecares's Comment

Written on: 12/05/2016

We'd like to hear more about your experience. Please email us at care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, and the full details of your experience. Please include reference number 160512-002381 in the subject line of your email. Thanks! -Collin

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