Enterprise Car Rental Reviews

★★☆☆☆
2.0 / 5
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Enterprise Car Rental
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★☆☆☆☆

“Be very very careful,”

Written on: 09/09/2017 by PaulPB (1 review written)

My Sister in law and husband rented a care from Enterprise care rental Russell Street Dublin 1. When they returned the car last Monday, the person at enterprise refused to return the €500 as they claimed the tyres were worn. They were shocked and I got involved. I could not understand why a customer would be charged for tyre ware and tear as that is the point of the rental, one pays for the car and any acceptable/normal wear and tear. They were made to feel they were responsible for wear and… Read Full Review

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Enterprisecares's Response to PaulPB's Review

Written on: 20/09/2017

We take customer service seriously and want to address this with you. Please ask your sister-in-law to email us with her preferred contact information, rental agreement or reservation numbers and all the details above so we can address this situation. Thank you.- Carol H.

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★☆☆☆☆

“do not use”

Written on: 21/08/2017 by magul (1 review written)

Advised in writing and verbally that I would receive a refund that is as far as it goes! From the top downwards they have zero customer focus let's hope they go out of business soon… Read Full Review

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Enterprisecares's Response to magul's Review

Written on: 20/09/2017

We take customer service seriously and want to address this with you. Please email us with your contact information, rental agreement information and all the details above so we can address this situation. Thank you.- Carol H.

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★☆☆☆☆

“Enterprise have stolen money from me”

Written on: 11/08/2017

I feel as if Enterprise Car Rental have stolen money from me. Be warned .. you could be tricked into paying repairs for damage you never caused. I picked up a car in the pouring rain and walked round the car to check for damage. When I returned the car the Enterprise rep found a ‘cut’ in the tyre. To find the cut you had to get down to the wheel and pull the rubber - there was no break or loose rubber. Nobody would see the cut from a visual inspection - doubtful if you would spot it… Read Full Review

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Enterprisecares's Comment

Written on: 20/09/2017

We take customer service seriously and want to address this with you. Please email us with your contact information, rental agreement information and all the details above so we can address this situation. Thank you.- Carol H.

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★☆☆☆☆

“AVOID ENTERPRISE VAN HIRE PORTADOWN. TERRIBLE RIP OFF”

Written on: 09/08/2017 by 161Morrison (1 review written)

AVOID ENTERPRISE CAR AND VAN HIRE. THEY WILL RIP YOU OFF. I am a regular customer of Enterprise car and van hire. I have been hiring cars and vans for years from them and often hire cars when I go over to England. I always recommended them to friends and family, now I will tell every one to AVOID. My very old van was getting lots of work done for the MOT so in the meantime I decided to hire a van. Picked a VW Crafter at Portadown. Noticed it had a cracked light at the back… Read Full Review

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Enterprisecares's Comment

Written on: 20/09/2017

We take customer service seriously and want to address this with you. Please email us with your contact information, rental agreement information and all the details above so we can address this situation. Thank you.- Carol H.

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★☆☆☆☆

“I rented a car, they didn't provide the car, but kept...”

Written on: 01/08/2017 by Lillie283 (1 review written)

I rented(and paid in advance) a car with Enterprise through Indigo and the day I went to pick it up they didn't let me get the car because I didn't have a credit card, saying in the advertisement that it was possible to rent it with a debit card. They asked me some questions to prove I had lived in the UK for over a year (which I had) which was the only option to let me have the car, but their security test didn't match my information, so they kept my 250 pounds and the car. They blamed Indigo… Read Full Review

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Enterprisecares's Comment

Written on: 20/09/2017

We take customer service seriously and want to address this with you. Please email us with your contact information, rental reservation information and all the details above so we can address this promptly. Thank you.- Carol H.

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★☆☆☆☆

“Beware of enterprise car rental Edinburgh and call centre ”

Written on: 21/07/2017 by Gmcl32 (1 review written)

Terrible service waste of time staff who sweat at you and johnny the manager in Edinburgh is very rude and in effective so buyer beware of this rip off company who will screw you over always… Read Full Review

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★☆☆☆☆

“Beware of Enterprise rent-a-car!!!”

Written on: 18/07/2017 by Akwong (1 review written)

Make sure that you DO NOT rent any car from ENTERPRISE!!! I just got back from the UK last night. When I rent the car, they did not check the car with us luckily I saw a scratch mark on the rear I told them to make a remark! Then on Sunday when I returned it to the airport, they examined the car too thoroughly and said that there was a small tiny scratch on the tire. I told them that we drove very carefully and there was no accident at all throughout our journey, but the guy said they will… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 20/05/2017 by Adams360 (1 review written)

Do not hire a van from this company. Avoid like the plague, unless you want an unpleasant and very costly experience. Staffed by jobsworths, they fail to explain things properly, and then lump you with a huge bill at the end. Would give them 0 Stars if it was possible… Read Full Review

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Susana0600's Comment

Written on: 27/06/2017

Very true, I had very bad experience with Enterprise, again they fail to explain things properly and I ended up paying for 2 cars when actually I drive 1, they says is the system and couldn't do nothing about it, very unfriendly and a rubbish costumer services

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★☆☆☆☆

“Worst customer service ever”

Written on: 29/04/2017 by Nneveragain (1 review written)

I went to the town lake office to rent a car.they were very rude from beginning to end. They literally shut down the computers and refused to rent me a car because I wasn't told I needed 2 bills until I was already at their office so I went home and got the bills but because one of was my house payment and not a utility bill they told me that it was closing time and the computers were off come back tomorrow. I would not recommend them to anyone… Read Full Review

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★☆☆☆☆

“Outrageous Treatment of Loyal Customer”

Written on: 23/04/2017

We have been using van hire with enterprise since last year working on a weekly basis and then every 4 weeks redoing the agreement and deposit. We have been contacted this week by them and been told for our loyalty that they will no longer allow us to hire weekly and that we have to pay a minimum of 4 weeks at a time and the deposit to match. Being self employed and not in a position to do this as circumstances change all of the time we have had to take our business elsewhere. Their attitude is… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 21/04/2017 by inCurtis123 (1 review written)

Two days ago I booked a car online with them and paid it. Location: Spring Hill office (Birmingham). I had already been a customer twice. Yesterday I had a voice message reminding me about the reservation and saying all I had to take was my driving license and a credit or debit card in order to pay the deposit. When I go there today with my driving license and debit card they ask me a lot of personal questions like where I come from, what I want the car for, where I used to live before and how… Read Full Review

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★☆☆☆☆

“False advertising / no choice of hire vehicles - do...”

Written on: 21/04/2017 by ecHenderson423 (1 review written)

Booked a van well inadvance for 10 on a morning. pay online etc - check what i need to collect it the next day id etc. Wake up to a phone call from the branch i booked to collect it from 1.5 hours before i'm to collect it. No van - till an hour later... so i phone HR - formal complaint - the branch rings me bak after speaking to HR - says - the van is ready (suprise suprise). i Arrive to be told my van actually wasn't ready and besides that, my passport isnt a valid ID and neither is my… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 30/03/2017

I had a car accident and my insurance sent me to Enterprise Rent-A-Car rental to rent a vehicle while my car was in the auto shop. My insurance could cover $30 per day. When my husband and I went inside, it was very busy. The person who offered us her help, was helping multiple customers at the same time. She said that Nissan Altima was available and it costed exactly $30 per day. She mentioned that I would have to pay $4 and change in taxes for each day I drive the car because that would be… Read Full Review

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Enterprisecares's Comment

Written on: 11/04/2017

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your contact information, rental information and all the details above so we can address this situation. Thank you. -Carl

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★☆☆☆☆

“Terrible!”

Written on: 30/03/2017 by ceglen (1 review written)

Car hire and returned to Edinburgh Airport. All good until I got a phone call saying I awed them £350 for replacement of all the tyres. The tyres had minor scratches only. They sent threatening letters and did not listen to my dispute. I will never hire from this company again!… Read Full Review

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Enterprisecares's Response to ceglen's Review

Written on: 11/04/2017

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your contact information, rental information and all the details above so we can address this situation. Thank you. -Carl

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★☆☆☆☆

“Never again stay away from Cambridge”

Written on: 24/02/2017 by neveragainenterprise (1 review written)

Terrible customer service from start to finish Took £400.00 as a claim only refunded £350.00, then claim only took £350.00… Read Full Review

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Alamocares's Response to neveragainenterprise's Review

Written on: 06/03/2017

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to us, include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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Enterprisecares's Response to neveragainenterprise's Review

Written on: 28/03/2017

Please write to us for our further assistance. Thank you. - Carol H.

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★☆☆☆☆

“Pushy, intimidating staff”

Written on: 21/02/2017

Man at the desk was over-familiar and went through hoops to try and sell me extras I didn't need - excess waiver and breakdown cover - even though I have comprehensive annual cover for these. Pre-charged €250 excess to my credit card, incurring me an £8 out-of-currency fee from my bank. Still waiting for the reimbursement. Their fuel mark-up is about 30%, fortunately I'd overfuelled (didn't get any back of course....!). Car (group B) was low spec Corsa with 15,000km on it… Read Full Review

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Enterprisecares's Comment

Written on: 06/03/2017

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to us, include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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Enterprisecares's Comment

Written on: 28/03/2017

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your contact information, rental information and all the details above so we can address this situation. Thank you. - Carol

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★☆☆☆☆

“ENTERPRISE CAR HIRE PORTADOWN”

Written on: 15/02/2017 by MarcosLarson8 (1 review written)

my friend rented a van from the portadown enterprise branch long story re them taking £500 from my friends bank account and this was after they refunded his deposit so people watch your bank balance when renting from this unhelpful and totally untrustworthy they refunded my friends money after a 1000 phone calls plus £50 comp as they admitted they were wrong my friend still hasn't received the check yet but we will never rent from this branch again also they never ever return your call so… Read Full Review

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Enterprisecares's Comment

Written on: 06/03/2017

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to us, include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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Enterprisecares's Comment

Written on: 28/03/2017

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your contact information, rental information and all the details above so we can address this situation. Thank you. - Carl

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Donegaljohn's Comment

Written on: 29/03/2017

ive already told u my mobile number so I just want want to forget aout this terrible expirence I had wit PORTADOWN ENTERPRISE CAR RENTAL

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★☆☆☆☆

“Phoned the Hemel Hempstead branch of Enterprise on the...”

Written on: 11/02/2017 by Malparso1 (1 review written)

Phoned the Hemel Hempstead branch of Enterprise on the 3rd Feb to arrange van hire from the 11th Feb went to pick it up only to be told they at arrange hire from the 18tth What a useless bunch Malcolm Parsons… Read Full Review

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Enterprisecares's Response to Malparso1's Review

Written on: 06/03/2017

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to us, include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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Enterprisecares's reply to Enterprisecares's Comment

Written on: 28/03/2017

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your contact information, rental information and all the details above so we can address this situation. Thank you. - Carol

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Enterprisecares's Response to Malparso1's Review

Written on: 15/03/2017

Please write us with the full details. Thank you. - Carol

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★☆☆☆☆

“Taken complete liberties and exploitation ”

Written on: 05/02/2017

Having rented a van to drive from London to Scotland I returned the car with minor damage to the external plastic bumper measuring no more than a few inches. They claimed the repair work was £500 and took the maximum they could off me which was £300. I was informed that the vehicles are repaired by a third party however the invoice I received was headed with "Enterprise" logo. It is fairly obvious that this amount was made up in order for Enterprise to charge as much they could and get as… Read Full Review

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Enterprisecares's Comment

Written on: 08/02/2017

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise[dot]com with your contact information, rental information and all the details above so we can address this situation. Thank you. -Collin

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Donegaljohn's Comment

Written on: 16/02/2017

totally untrustworthy company which I have expierenced myself I would never rent again from the portadown branch
useless company plus they tell you loads of lies re calling you back etc

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Enterprisecares's Comment

Written on: 06/03/2017

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to us, include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

Reply to this comment

Donegaljohn's Comment

Written on: 07/03/2017

just phone me if u can be bothered as I wont hold my breath as ive been promised callbacks frm ur company before and never received them totally terrible service.

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★☆☆☆☆

“bunch of chancers”

Written on: 07/01/2017 by easisell (1 review written)

went to hire a car from 1pm Friday 30th dec for 3 days to return monday 1pm was told this was not possible as the place was closed on the Monday so I woul;d have to pay for 4 days, however when the car came up to pick me up late as usual, I was told that they were open on the monday but as I was hiring at 9 am , I had changed my arrangementsi couls change to the 3 days, as I was being charged for the 4 days. this is just another way they use to use get money, another one is to blackmail you… Read Full Review

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Enterprisecares's Response to easisell's Review

Written on: 02/02/2017

Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me with the complete details, contact information (including a phone number) and any rental agreement numbers. Also reference #170202-003868 in the subject. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car

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