Enterprise Car Rental Reviews

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Enterprise Car Rental
Enterprise Car Rental

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★☆☆☆☆

“Declined to Provide Service”

Written on: 06/02/2016 by Dereon71 (1 review written)

I have been hiring regularly from this company. I need the car for 4 days a week for 6 months. Because monthly rate is very high I decided to hire and return each week. After 2 months, the brunch told me to go away or hire with monthly cost which is double the price. I don't find any good reason for this behaviour. Now I am having to walk miles to hire car from another rent a car provider… Read Full Review

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★☆☆☆☆

“Shocking service - complete shambles!”

Written on: 31/01/2016 by dannyp606 (1 review written)

Booked online a C-Class Merc or equivalent car, Paid upfront, confirmed over the phone. 3 hours later was call to say that our A-Class Merc would be ready for us to pick up the following day. I might be wrong but I am pretty sure an A-Class is not an equivalent car to a C-Class?? As we were travelling a long distance with 4 adult males and luggage to a conference an A-Class would not be acceptable. At this point we were offered to change our order to a E-Class for an extra fee. As we needed the… Read Full Review

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★☆☆☆☆

“Hired car and wa let down. They hadnt booked it in...”

Written on: 15/01/2016 by Aydan15 (1 review written)

They are terrible. Tried hiring car from Durham. Got email confirming but was let down. Was no car!… Read Full Review

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★☆☆☆☆

“Disappointed - Warning to all potential customers -...”

Written on: 07/01/2016 by 105Castro (1 review written)

I never hired a van before and thought that I'd used Enterprise because of the brand. Their a liars and will at any opportunity try to rip you off. When collecting a car, they're very quick at checking you out by rushing through the process of quickly going about the vehicle. when returning the vehicle, they go through with it with a fine tooth comb and microscope. I hardly drive the vehicle whilst I hired it and it was park in a private driveway - there was an unnoticeable dent on the side… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 05/01/2016 by colinw57 (1 review written)

On 31/3/2015 I had to hire a van from Enterprise through my insurance company, the van was picked up from their Skene Square depot in Aberdeen and returned to the accident repair centre where my own van was repaired as instructed by Enterprise.12 days after returning van I received a bill for £761.76 for damage to said van with no details of van or what damage was done, on contacting the DRU unit Iwas told there was a small dent just behind drivers door which was definiteley not there when I… Read Full Review

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★☆☆☆☆

“Got smaller van than we ordered and were guaranteed”

Written on: 04/01/2016 by ondica (1 review written)

We went to a local branch in person as we had a specific requirements, what we needed. They offered us a van of a size we were looking for, however when we came to pick it up a couple of weeks later, we noticed it was a smaller class. They never mentioned anything and if we didn't say anything we would have been charged for a bigger class and left thinking we got what we ordered. When we confronted them, they admitted it is a lower class and promised to pay us back the difference, as they had… Read Full Review

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★☆☆☆☆

“Hidden charges”

Written on: 04/01/2016 by AlbertoHumphrey (1 review written)

Phone up, get a price, arrive to pick the car up to be told that theres an automatic £1000 excess to pay unless you hand over an extra £17 a day. Why can't they tell you that over the phone so you can realistically compare prices. Too late when you're stood in the office and need the vehicle there and then… Read Full Review

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★☆☆☆☆

“ If you like bad service, hire a car at “Enterprise”.”

Written on: 01/01/2016 by tim500 (1 review written)

I am not at all pleased about the car hire company “Enterprise” in Canterbury. If you like bad service, hire a car at “Enterprise”. If you want to speak to dimwits behind the counter, the same address is right for you. If you want to do business with people who act like swindlers, go to “Enterprise”. I went to the “Enterprise” office to book a medium size van. I needed it to transport some furniture from the continent to Canterbury. I told them so. No problem, I could come… Read Full Review

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★☆☆☆☆

“Rip off and Stole money”

Written on: 08/12/2015 by GKW11111 (1 review written)

I rented a van from Brighton enterprise for one day to move property, their van broke down due to supplying me a faulty van and by the time their guy came around to fix it, the branch had closed. I called up the head office and explained to them the situation but they said its fine I can return it the next day before they open, which I did. When it came time for them to refund my full deposit they didn't even mention that they will charge me for the extra day (Which they shouldn't of as the… Read Full Review

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★☆☆☆☆

“Enterprise Car Hire Palmers Green”

Written on: 05/12/2015 by HazelBerry (1 review written)

AVOID. The service is dreadful. When the young boy arrived to pick the car up his rudeness was a disgrace the company as well as his family. My partner asked a girl in the office for his name but she said she couldn't trace it. The company should send this set of kids back to school if only to learn some manners and how to tell the truth. … Read Full Review

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★☆☆☆☆

“Do not use them! Avoid!”

Written on: 25/11/2015 by Alinalondon83 (1 review written)

I had a car from Enterprice recently. This was a curtesy car as my BMW had to go in for repair. I had to use Enfield Branch second time this year and the service...well,it was dreadful.They lie,lie and lie a bit more. I had to rase an issue with BMW about the service. Enterprice has a contract with BMW for providing curtesy cars. My car was evacuated at 17.20 on Sunday.Somebody phoned me from Enterprice out of hours service and said,because it is Sunday it will be difficult for them to get me… Read Full Review

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★☆☆☆☆

“Car? If you're lucky.... or want to pay”

Written on: 24/11/2015

I recently had the bad luck to have to have a hire car from this company through insurance after an idiot drove into my parked car. They picked me up and took me to depot where after spending a long time filling in forms and taking credit card details (?) they showed me a car. Well... I adjusted the seat and couldn't above the dash so I refused it. They had NOTHING else... unless I wanted to pay £5 a day. Having been inconvenienced by someone else I certainly wasn't going to pay out. They did… Read Full Review

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★☆☆☆☆

“Terrible, DO NOT USE 121 CAR HIRE, "ruined our holiday"”

Written on: 04/11/2015 by ejvallance (1 review written)

Booked a hire car from Bari (not so near the airport), once we arrived at the so called firefly office we were met with the rudest man with an aggressive attitude, to cut a long story short he blocked 1500 euros from our credit card and insisted we pay him 96 euros for extra insurance, although I had already paid for 0 excess. Once we actually received our filthy smelly car with 30.000 miles on the clock we left only to drive up the road and realize that something was wrong with the steering… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 04/11/2015 by Keithl455 (1 review written)

I rented a viable van from enterprise at lye . In stoourbridge. Price fine. Problem t :) st took £100 deposit off my card that was okay but when I went back with the van they said it would take 3 days to go back on my card. Hence won't go there again!!!!!… Read Full Review

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★☆☆☆☆

“Beware "We are a very ethical company"”

Written on: 03/11/2015 by TaniaMatthews354 (1 review written)

I rented a car from the Plympton depot, to pick our son up from Heathrow, the handover was bizarre. As soon as we got there, the car was quickly washed and whilst still wet the handover commenced. The representative went to great pains to state how ethical they were!, that all the dents and scratches were fine as it was smaller thier gauge. Great, off we went and picked our son up and returned the car the next day. upon returning to said ethical depot, the representative came out went around… Read Full Review

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Rinaraimiah's Comment

Written on: 19/11/2015

Exactly same situation with me, the headquarter never replied my complain letter, they took my money off the bank without my consent. Very very upset, seeing the enterprise car makes me sick

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★☆☆☆☆

“Hope you don't get a flat...”

Written on: 31/10/2015 by isabelleageorgeaux (1 review written)

My Enterprise rental car got a flat tyre. I could not find a spare tyre in the car.... because there is NO spare tyre in the car... which of course no one ever told me about. I called the branch, it was closed. I called Enterprise 24/7 service, I was connected to their 'emergency assistance' service who ... well... could not assist and sent me over to Roadside Assistance. Then Roadside Assistance said they could not help me since I did not have a spare and sent me back to Enterprise. Stay… Read Full Review

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★☆☆☆☆

“My car was damaged by third party while it was parked...”

Written on: 28/10/2015 by rinaraimiah (1 review written)

My car was damaged by third party while it was parked and their insurance company provided me with enterprise courtesy car. When Enterprise car was dropped off, the Salesgirl inspected the car and said its fine however I noticed scuffs and scratches on the car and I raised a question, she said its okay and didn’t note them down. I hardly used their car and it was in same condition when they came to pick it up. When they came to collect the car, the salesguy inspected the car and said, looks… Read Full Review

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★☆☆☆☆

“Poor after service”

Written on: 28/10/2015 by Jordan-Roberts (1 review written)

Hired a car Returned it Friday 23rd. Realised Friday tea time I had left my passport, driving licence and bank statement in the glove box. Phoned Saturday morning 9 o'clock. They informed car now out with customer till Monday morning.They would check loss property because car had been cleaned. Hour and a half later I ring back. They haven't had time to check loss property or contact customer. Now lunch time my husband as to call, put on hold they check with cleaners and loss property not… Read Full Review

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★☆☆☆☆

“enterprise car hire”

Written on: 25/10/2015 by AlaniHowe156 (1 review written)

I rmccomb hired a car from enterprise in dorchester to be pick up at 10am they did not turn up to 10 25 am wich made me miss my doctor apointment and as it was privet i lost the sum of 80 pounds so i had go westmidlands and make another apointment wich coaste another 80 pound so now i have lost 160 pound true them all they say is sorry and i for got when the driver turn up to pick me up he was going to make a phone call on his phone while driving his car till i said not use your phone while… Read Full Review

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Enterprisecares's Comment

Written on: 27/10/2015

AlaniHowe156, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care[at]enterprise[dot]com with the complete details, exact renting location, contact information (including a phone number) and any rental agreement numbers. Also reference #151027-003003 in the subject. I look forward to hearing from you soon, thank you. Christoph, Social Media Monitor, Enterprise Rent-A-Car

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★☆☆☆☆

“Dishonest”

Written on: 15/10/2015 by nhKelly242 (1 review written)

Enterprise car rentals on Union Street in Opelousas, Louisiana. I would not even rate it a one star except the vehicle itself was great. My sister reserved a standard suv for me online. When I was picked up in a Yukon, I thought it was only for pick up. After returning to my home several times to get documents the rep said I needed, I was then told that I could not use a debit card even though the website lists it as a means of payment. My brother had to then become the renter and driver… Read Full Review

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Enterprisecares's Comment

Written on: 27/10/2015

nhKelly242, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care[at]enterprise[dot]com with the complete details, exact renting location, contact information (including a phone number) and any rental agreement numbers. Also reference #151027-003101 in the subject. I look forward to hearing from you soon, thank you. Christoph, Social Media Monitor, Enterprise Rent-A-Car

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