Enterprise Car Rental Reviews

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Latest Reviews

★☆☆☆☆

“van hire”

Written on: 04/03/2015 by qbHatch107 (1 review written)

this company are high way robbers when I took van back it had the smallest scratch on back bumper witch was probably there before the most rude and ignorant staff told me I had to pay excesses o 1050 pounds so they tuck the 200 deposit and with out telling me emptied my bank account cheers enterprise have got bank charges now never again… Read Full Review

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★☆☆☆☆

“Hidden charges Beware. Avoid Avoid”

Written on: 03/03/2015

i visited their offices in Wakefield to book car for rental.was told a very good price.so went ahead to book my car,i asked if there was anything else i was supposed to know but was advised that only needed to pay 200 deposit plus rental costs.When i came to collect the car that's when all hell broke loose.the staff attempted to sell me expensive insurance on top of my rental costs ,telling me that if i don't take the insurance ,i will incur a £1000 excess in the event that the car comes back… Read Full Review

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Enterprisecares's Comment

Written on: 03/03/2015

Customer service is important to us and we'd like to look into your experience in Wakefield further. Please contact us at care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, and any other details you would like to provide. When emailing, please include reference number 150303-001805 in the subject line. We look forward to hearing from you soon. -Collin

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★☆☆☆☆

“Enterprise I wouldn't bother! Hidden Excess beware!”

Written on: 02/03/2015 by CamilleFoley (1 review written)

I had to have a hire car because someone drove in the side of our car, the insurance company supplied us with a car from Enterprise. When the car was dropped off I was asked how much my insurance excess was because if I signed the damage waiver this is what I would pay so I signed my excess being £200 ok. A couple of days before the car was due to go back I marked the rear bumper It wasn't that bad and thought well at least I will only have to pay my excess £200. Later that week Enterprise… Read Full Review

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Enterprisecares's Comment

Written on: 03/03/2015

We'd like into your experience further. Please contact us at care[at]Alamo[dot]com with your contact information, reservation and/or rental agreement numbers, exact location you rented from, and any other details you would like to provide. When emailing, please include reference number 150303-001752 in the subject line of your email. Thanks! -Collin

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Enterprisecares's Comment

Written on: 03/03/2015

I apologize. That contact address is actually care[at]Enterprise[dot]com. -Collin

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★☆☆☆☆

“Appalling!”

Written on: 25/02/2015 by PamelaN (1 review written)

Booked a car from Nice airport through Enterprise, including a car seat for our 1 year old. When we arrived at the airport we waited in a queue of 5 people, all of whom had reserved cars in advance. However, Enterprise had 'run out of cars'. Despite this, Enterprise had not made any arrangements in advance with other car hire companies. After spending 2 hours (with our 1 year old needing to go to bed - in the end she got so upset on the drive to our Gite that she vomited) at the car rental… Read Full Review

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Enterprisecares's Response to PamelaN's Review

Written on: 26/02/2015

Thank you for bringing this to our attention Pamela. Please send us a detailed email to us with complete details such as: contact information, reservation/rental agreement number and reference #150226-001805. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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Enterprisecares's reply to Enterprisecares's Comment

Written on: 27/02/2015

Please email care[at]enterprise[dot]com.
Thank you,
Mitch

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Enterprisecares's reply to Enterprisecares's Comment

Written on: 27/02/2015

Please email care[at]enterprise[dot]com.
Thank you,
Mitch

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★★★★★

“Excellent Customer Service”

Written on: 25/02/2015 by Wadek483 (1 review written)

Booked a hire car for two weeks from Enterprise in Lowestoft. Was lucky enough to get an upgrade and the staff could not have been more helpful. Really friendly and caring. Would highly recommend… Read Full Review

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Enterprisecares's Comment

Written on: 26/02/2015

Thank you for the wonderful feedback. It is great to see you had a great experience with us. I will pass the good news to the regional office. Have a great day! -Tatiana

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★☆☆☆☆

“DO NOT USE”

Written on: 20/02/2015 by Clarkly123 (1 review written)

I hired a car from Enterprise in Colchester England on 5th January and returned between 11:30am and 11:45am on the 16th January. I returned a call from Enterprise between 2:30pm and 3pm on the 16th regarding the payment for a cracked windscreen. This was paid and settled.During this phone call I received acknowledgement that the car was in good condition and it had been accepted back with no other problems. The hire contract ended. At no point did they mention a punctured tyre or any further… Read Full Review

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Enterprisecares's Comment

Written on: 20/02/2015

Thank you for bringing this to our attention. Please send us a detailed email to us with complete details including: Renter’s full name, current phone number, location renter, rental agreement number, “DX” or claim number and reference # 150220-001663. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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Enterprisecares's Comment

Written on: 23/02/2015

We can be reached at care[at]Enterprise[dot]com. -Collin

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★★★★★

“Great staff ”

Written on: 18/02/2015 by shaun85 (1 review written)

Rented a car on 12/2/15 for 1 day at Liverpool branch Queens dock had no issues customer servise person was brilliant with me it's the first time I've rented a car so was nervous but she was brilliant with me she's a credit to your company and am renting again on Saturday 21-2-15 till the 24-2-15 at a good price and I would recommend them to people I understand people have bad days with enterprise but I've had a great experience Let's just hope it stays like that … Read Full Review

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Enterprisecares's Response to shaun85's Review

Written on: 19/02/2015

Thank you for bringing this to our attention Stuart. Please send us a detailed email to us with complete details including: Renter’s full name, current phone number, location renter, rental agreement number, “DX” or claim number and reference # 150219-001803. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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Enterprisecares's Response to shaun85's Review

Written on: 19/02/2015

Hi, please ignore the previous post. Thank you for the wonderful compliment. We are happy to have you as a customer of ours. We are glad that you had an awesome experience with us. Hope to see you again soon. Have a great day and an even better weekend. -Tatiana

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★☆☆☆☆

“Watch out for this one”

Written on: 18/02/2015 by 96Stuart (1 review written)

A very similar experience to the one reported a few days ago. Our Mercedes ML350 was damaged in a no fault accident and our insurance company directed us to Enterprise Crawley for a replacement vehicle whilst it was being fixed. Initially they delivered a Zafira although when we pointed out this was hardly like for like they agreed to replace it with a Toyota Landcruiser. Shortly prior to it's scheduled delivery Enterprise phoned to say they had a ML just returned which needed some work on it… Read Full Review

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Enterprisecares's Comment

Written on: 19/02/2015

Thank you for bringing this to our attention Stuart. Please send us a detailed email to us with complete details including: Renter’s full name, current phone number, location renter, rental agreement number, “DX” or claim number and reference # 150219-001803. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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★★★☆☆

“My money in their bank”

Written on: 17/02/2015 by charles74 (1 review written)

Enterprise took 1000 pounds from my bank card to cover a scratch damage on the front wing. Fair enough. But then it took six weeks to get them to acknowledge that they had repaired the car, this only because I called them. The local branch told me that it would take a further 6 to 8 weeks to get an invoice but the damage dept. told me I could have it same day. I was due approx. 500 pounds reimbursement on the transaction but was told that this would take a further 2 weeks. Service as far as… Read Full Review

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Enterprisecares's Response to charles74's Review

Written on: 18/02/2015

Thank you for bringing this to our attention. Please send us a detailed email to us with complete details including: Renter’s full name, current phone number, location renter, rental agreement number, “DX” or claim number and reference # 150218-001394. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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Charles74's reply to Enterprisecares's Comment

Written on: 19/02/2015

XYZ:1556483

Date: 18/2/2015
INVOICE REFERENCE:
DXU334J15 / 00345605
Date of Loss:
16/1/2015

Enterprise Vehicle:
VA
UX CORS CU14HYM

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Enterprisecares's reply to Charles74's Comment

Written on: 26/02/2015

Hi, thank you for the information. Please email us with your phone number and the exact location you rented from. Please reference 150218-001394. -Tatiana

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★☆☆☆☆

“Tyre what Tyre here is an enterprise Tyre.”

Written on: 12/02/2015

from the outset of our journey with this company everything went wrong, we received a call telling us our car would be delivered on a date which was then moved, we then had a call telling us we could not have the car because of an issue and true to form this was resolved and another date was arranged which was no use at all, finally get the car delivered to us by enterprise rep late and end up having to hurry through paper work and inspection we return the can with no bodywork damage etc, but a… Read Full Review

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Enterprisecares's Comment

Written on: 12/02/2015

We'd like to look into your experiences at our Kilmarnock location further. Please contact us at care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, claim or "DX" number, and any other details you would like to add. When emailing, please include reference number 150212-001887 in the subject line of your email.

Regards,
Collin P.
Social Monitoring Coordinator
Enterprise Rent A Car

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Georgieboy68's Comment

Written on: 17/02/2015

Same thing just happened to me . Seems a company sponsored trick. Beware .

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Enterprisecares's Comment

Written on: 18/02/2015

Thank you for bringing this to our attention. Please send us a detailed email to us with complete details including: Renter’s full name, current phone number, location renter, rental agreement number, “DX” or claim number and reference # 150218-001428. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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★★★★★

“Excellent service at Heathrow”

Written on: 07/02/2015

I usually hire through national so when I found out they were no more abs now under Enterprise I was miffed but the service I got was excellent. From the very well informed chatty shuttle driver to the great staff at the center. All so pleasant and efficient. Will always be using them from no on… Read Full Review

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Enterprisecares's Comment

Written on: 09/02/2015

Thank you for the wonderful feedback. I will pass this on to the regional office. Have a wonderful day. -Tatiana

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★☆☆☆☆

“Be warned- do not use Enterprise/Guerin!”

Written on: 03/02/2015 by AlannaSherwood318 (1 review written)

Never use Enterprise at Faro Airport.It is not Enterprise.It is actually a partner company called Guerin which you will only discover when you arrive at the airport. This is a Portuguese company which is totally unscrupulous and operates purely to extract more money from you. The original price quoted with Enterprise bears no resemblance to the price you actually pay when you get to the airport. We booked a car on-line to be picked up at Faro Airport in August last year. The charge for the hire… Read Full Review

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Enterprisecares's Comment

Written on: 05/02/2015

Hi, Alanna. We take customer service very seriously and would like to have our International Specialists in our Escalations Department look into your experience at Faro airport further. Please contact us at care[at]Enterprise[dot]com with your contact information, reservation and/or rental agreement numbers, and any other details you would like to include. When emailing, please include reference number 150205-001461 in the subject line of your email. We look forward to hearing from you soon. -Collin

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★☆☆☆☆

“surprise charges”

Written on: 02/02/2015

booked a van for the weekend from enterprise online for a house move as could not afford a removal company.booked and paid online in advance to save more money.got to the chosen rental place on first day of rental only to be informed that a £200 deposit was required before they would release the van.was like being held to ransom.could not afford this and was left with no van for my house move.was unable to get another van from another company as your company now had my money.lost most of my… Read Full Review

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Enterprisecares's Comment

Written on: 02/02/2015

Hello,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this experience for you. Please email us at Care[at]Enterprise[dot]com with the complete details. Include your name & contact information, the exact branch location, original reservation number and any further information regarding your experience with us in Glasgow.

When emailing, please place reference number 150202-001555 in the subject line. We look forward to hearing from you.

Sincerely,
Mitch
Social Monitoring Coordinator
Enterprise

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★★★★★

“Great Service from the Peterborough Branch”

Written on: 01/02/2015 by jackcavos (1 review written)

I cannot fault the service I received from the Peterborough branch, the members of staff I dealt with were friendly and polite. At first I was offered a two door car, I told the guy that wasn't suitable for my purpose, he eventually found me a 5 door one and I was happy with it. When I took the car back I was given a lift home, as we approached my house I saw my husband out walking our dog, it, was then that I realised I didn't have my house key, the guy who took me a lift offered to wait… Read Full Review

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★☆☆☆☆

“bad customer service and charged for worn tyres”

Written on: 30/01/2015 by Elliottdf165 (1 review written)

Drove back from enterprise by treforest south Wales and the tire was flat by the time I got home. The tire was clear worn and wasn't something I had drove over. I went to change the tire but there were no tools in the van for me to release the spare tyre. So I had to call the a a and lost a days work. When I took the van back a week later they told me I had to pay for the tyre and we're very rude. Didn't tell me how much a new tyre would be as they said they had to get a quote. I asked them to… Read Full Review

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Enterprisecares's Comment

Written on: 30/01/2015

Hi,
Thank you for bringing this to our attention. We would like to look into this further. Please email us with your full name, contact information, reservation or rental agreement number, and any other details. When emailing, please include reference #150130-001718. We look forward to hearing from you.
Regards - Carl H. Social Monitoring

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Spitfire.1's Comment

Written on: 12/02/2015

This is par for the course with this company, as I and many others like yourself have and will continue to encounter what is acceptable practice for them, from what I can figure out this is company policy to rip off customers, tell the customer it must be your fault we clean,check and maintain a high standard throughout, no they don't and they have no qualms about calling you a liar, as you say don't be mugged off with croocked practice stay well clear.

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Enterprisecares's Comment

Written on: 26/02/2015

I would like to discuss this further with you. Please email us with your contact information, the exact branch location, rental/reservation number and any other details. Please provide us with reference #150226-001920. -Tatiana

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Jodiewarburton's Comment

Written on: 27/02/2015

I will send you the details today wasn't sure if this was enterprise with the poor written email in the comment above, unsure why you have not used the symbol @.

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★★★★★

“Stoke Branch Excellent ”

Written on: 29/01/2015 by Stokey69 (1 review written)

Hired a car late Saturday evening, picked me up from the Garage where my own car was being repaired and dropped me off even though this went outside Office hours.The hire car was clean and in good condition the staff were pleasant and polite very helpful. I would certainly recommend Enterprise to my friends and family. Thank you made a bad day a lot better… Read Full Review

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★★☆☆☆

“Tried to give me a smaller van than promised”

Written on: 25/01/2015

Turned up bang on time to collect my medium size van and they tried to give me a Toyota ProAce.. these vans are considerabley smaller than the Vauxhall Vivaro or Ford Transit which are displayed on their site. Had to wait over an hour what a joke!!… Read Full Review

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Enterprisecares's Comment

Written on: 30/01/2015

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your full name, contact information, reservation or rental agreement number, and any other details. When emailing, please include reference #150130-001702. We look forward to hearing from you.
Regards - Carl H. Social Monitoring

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Enterprisecares's Comment

Written on: 02/02/2015

Please email Care[at]Enterprise[dot]com.

Thank you,
Mitch
Social Monitoring Coordinator

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★★☆☆☆

“Poor Customer Service”

Written on: 23/01/2015

For a recent holiday in Turkey, booked an automatic 4 WD and was offered a manual car with no other option available for hours after our scheduled pickup time and date. Given that the booking was made over a month before the pick-up day, it’s hard to understand what the issue was. Also, some offices open shorter hours than more major car hire companies. Cheaper than some companies but poorly organised – go with a more mainstream group you can rely on… Read Full Review

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Enterprisecares's Comment

Written on: 28/01/2015

We believe that we can only get stronger when we listen to our clients and appreciate your comments. We’d like to speak with you further about your experience in Turkey. Please contact us at care(at)enterprise(dot)com. Include your rental agreement or reservation numbers, your contact information and any details about your experience you’d like to share. Please reference # 150128-001252. – Carl Social Monitoring Coordinator

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★☆☆☆☆

“Enterprise in France charged me the full excess for a...”

Written on: 22/01/2015 by Reese285 (1 review written)

Enterprise in France charged me the full excess for a slight accident I had back in June. My insurance company understandably wanted to see the quote and invoice for the actual cost of the damages. It took multiple phone calls from australia and emails to get them to send those documents (and then I got the clear impression that the young man who agreed to send them was doing something he could get in trouble for and that he was embarrassed by the situation). Surprise, surprise, the actual… Read Full Review

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Kayro's Comment

Written on: 24/01/2015

Bellieve it or not, not long after I wrote that review I checked my credit card statement and the refund had been credited a couple of days earlier. I'm grateful to finally have it settled, but don't take back any of my negative feelings about how entreprise handled this and treated me.

I should not have had to pay the full excess in the first place, and I should not then have had to be so persistent to get the documents I needed for my insurance, and the money Enterprise owed me.

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Enterprisecares's Comment

Written on: 28/01/2015

Please contact us at care(at)enterprise(dot)com. Include your rental agreement or reservation numbers, your contact information and any details about your experience you’d like to share. Please reference # 150126-004942. – Carl Social Monitoring Coordinator

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Enterprisecares's Comment

Written on: 26/01/2015

Hi, customer service and satisfaction are very important to us at Enterprise. I understand you did get your refund, but I would still like to follow up with you about the customer care received. Please email me with the complete details, exact renting location, contact information and any rental agreement numbers. Please reference #150126-004942. I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Enterprise Rent-A-Car

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★★★★★

“True Customer Service”

Written on: 20/01/2015 by Robson1245 (1 review written)

A car rental with an amazing friendly and efficient customer service. Good by all car hires in UK with grumpy rude and arrogant reps... Enterprise will definitly keep on having all my business. Thank you! What i did not like: I took so many years to use Enterprise and been treated horribly by the 'competition' for so long… Read Full Review

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