Enterprise Car Rental Reviews

★★☆☆☆
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Enterprise Car Rental
Enterprise Car Rental

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Latest Reviews

★★☆☆☆

“Rubbish after service”

Written on: 17/09/2017 by 73Reid (1 review written)

I am writing in response to your email re customer satisfaction. I was disappointed in the car that was supplied by your company in that when holidaying in the U.S. or Canada, I always treat myself to a larger American style SUV that is more suited to the roads in those counties and comfortable for long journeys. Usually these cars are listed as Jeep Cherokee or similar, as was the one I requested, now I have never been given the aforementioned Jeep, but have always been happy with the… Read Full Review

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★★★★★

“Enterprise Bristol St Georges”

Written on: 14/09/2017 by Will.armstrong8 (1 review written)

I rented a van from the Bristol St George's branch for 1 day to move furniture into my new house. There was a very last minute unexpected issue with the Renault Master van that I had originally booked. The guys at the branch were so helpful in how they dealt with this issue. The person I dealt with called me as soon as he discovered this issue and offered me several alternatives to which I was able to have a slightly different van which suited me just fine. The two guys I dealt with were… Read Full Review

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★☆☆☆☆

“Be very very careful,”

Written on: 09/09/2017 by PaulPB (1 review written)

My Sister in law and husband rented a care from Enterprise care rental Russell Street Dublin 1. When they returned the car last Monday, the person at enterprise refused to return the €500 as they claimed the tyres were worn. They were shocked and I got involved. I could not understand why a customer would be charged for tyre ware and tear as that is the point of the rental, one pays for the car and any acceptable/normal wear and tear. They were made to feel they were responsible for wear and… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 21/08/2017 by magul (1 review written)

Advised in writing and verbally that I would receive a refund that is as far as it goes! From the top downwards they have zero customer focus let's hope they go out of business soon… Read Full Review

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★☆☆☆☆

“Enterprise have stolen money from me”

Written on: 11/08/2017

I feel as if Enterprise Car Rental have stolen money from me. Be warned .. you could be tricked into paying repairs for damage you never caused. I picked up a car in the pouring rain and walked round the car to check for damage. When I returned the car the Enterprise rep found a ‘cut’ in the tyre. To find the cut you had to get down to the wheel and pull the rubber - there was no break or loose rubber. Nobody would see the cut from a visual inspection - doubtful if you would spot it… Read Full Review

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★☆☆☆☆

“AVOID ENTERPRISE VAN HIRE PORTADOWN. TERRIBLE RIP OFF”

Written on: 09/08/2017 by 161Morrison (1 review written)

AVOID ENTERPRISE CAR AND VAN HIRE. THEY WILL RIP YOU OFF. I am a regular customer of Enterprise car and van hire. I have been hiring cars and vans for years from them and often hire cars when I go over to England. I always recommended them to friends and family, now I will tell every one to AVOID. My very old van was getting lots of work done for the MOT so in the meantime I decided to hire a van. Picked a VW Crafter at Portadown. Noticed it had a cracked light at the back… Read Full Review

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★★★★★

“Brilliant service ”

Written on: 01/08/2017 by lorna_may (3 reviews written)

We used enterprise a lot in my line of business and have never been any Reason to complain. They have always offered fantastic service and even helped mymbreast feeding friend when her car broke down after returning a vehicle. They went above and beyond to ensure her and baby were fine while the car was picked up and they were rescued. Fantastic service from their birtley office at every use… Read Full Review

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★☆☆☆☆

“I rented a car, they didn't provide the car, but kept...”

Written on: 01/08/2017 by Lillie283 (1 review written)

I rented(and paid in advance) a car with Enterprise through Indigo and the day I went to pick it up they didn't let me get the car because I didn't have a credit card, saying in the advertisement that it was possible to rent it with a debit card. They asked me some questions to prove I had lived in the UK for over a year (which I had) which was the only option to let me have the car, but their security test didn't match my information, so they kept my 250 pounds and the car. They blamed Indigo… Read Full Review

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★☆☆☆☆

“Beware of enterprise car rental Edinburgh and call centre ”

Written on: 21/07/2017 by Gmcl32 (1 review written)

Terrible service waste of time staff who sweat at you and johnny the manager in Edinburgh is very rude and in effective so buyer beware of this rip off company who will screw you over always… Read Full Review

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★☆☆☆☆

“Beware of Enterprise rent-a-car!!!”

Written on: 18/07/2017 by Akwong (1 review written)

Make sure that you DO NOT rent any car from ENTERPRISE!!! I just got back from the UK last night. When I rent the car, they did not check the car with us luckily I saw a scratch mark on the rear I told them to make a remark! Then on Sunday when I returned it to the airport, they examined the car too thoroughly and said that there was a small tiny scratch on the tire. I told them that we drove very carefully and there was no accident at all throughout our journey, but the guy said they will… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 20/05/2017 by Adams360 (1 review written)

Do not hire a van from this company. Avoid like the plague, unless you want an unpleasant and very costly experience. Staffed by jobsworths, they fail to explain things properly, and then lump you with a huge bill at the end. Would give them 0 Stars if it was possible… Read Full Review

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Susana0600's Comment

Written on: 27/06/2017

Very true, I had very bad experience with Enterprise, again they fail to explain things properly and I ended up paying for 2 cars when actually I drive 1, they says is the system and couldn't do nothing about it, very unfriendly and a rubbish costumer services

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★★★★★

“Fantastic”

Written on: 19/05/2017 by Mel2456 (2 reviews written)

Amazing customer service from all staff and car was wonderful brilliant and very quick service very polite and helpfull in every way… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 29/04/2017 by Nneveragain (1 review written)

I went to the town lake office to rent a car.they were very rude from beginning to end. They literally shut down the computers and refused to rent me a car because I wasn't told I needed 2 bills until I was already at their office so I went home and got the bills but because one of was my house payment and not a utility bill they told me that it was closing time and the computers were off come back tomorrow. I would not recommend them to anyone… Read Full Review

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★★☆☆☆

“Do not trust them”

Written on: 26/04/2017 by Murraycy335 (1 review written)

Be very careful when you examine the car for any damage at time of collection. Take your time and go over it in the minutest detail and take pictures if necessary. They will want to show you the car when it is wet so many marks can not be seen. However they will blame you for any mark on the body and the tyres and will try to make you pay for it even though it was there before. Point out everything before accepting the car, even the tiniest thing. Do not expect normal decency or fair play!… Read Full Review

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★☆☆☆☆

“Outrageous Treatment of Loyal Customer”

Written on: 23/04/2017

We have been using van hire with enterprise since last year working on a weekly basis and then every 4 weeks redoing the agreement and deposit. We have been contacted this week by them and been told for our loyalty that they will no longer allow us to hire weekly and that we have to pay a minimum of 4 weeks at a time and the deposit to match. Being self employed and not in a position to do this as circumstances change all of the time we have had to take our business elsewhere. Their attitude is… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 21/04/2017 by inCurtis123 (1 review written)

Two days ago I booked a car online with them and paid it. Location: Spring Hill office (Birmingham). I had already been a customer twice. Yesterday I had a voice message reminding me about the reservation and saying all I had to take was my driving license and a credit or debit card in order to pay the deposit. When I go there today with my driving license and debit card they ask me a lot of personal questions like where I come from, what I want the car for, where I used to live before and how… Read Full Review

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★☆☆☆☆

“False advertising / no choice of hire vehicles - do...”

Written on: 21/04/2017 by ecHenderson423 (1 review written)

Booked a van well inadvance for 10 on a morning. pay online etc - check what i need to collect it the next day id etc. Wake up to a phone call from the branch i booked to collect it from 1.5 hours before i'm to collect it. No van - till an hour later... so i phone HR - formal complaint - the branch rings me bak after speaking to HR - says - the van is ready (suprise suprise). i Arrive to be told my van actually wasn't ready and besides that, my passport isnt a valid ID and neither is my… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 30/03/2017

I had a car accident and my insurance sent me to Enterprise Rent-A-Car rental to rent a vehicle while my car was in the auto shop. My insurance could cover $30 per day. When my husband and I went inside, it was very busy. The person who offered us her help, was helping multiple customers at the same time. She said that Nissan Altima was available and it costed exactly $30 per day. She mentioned that I would have to pay $4 and change in taxes for each day I drive the car because that would be… Read Full Review

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Enterprisecares's Comment

Written on: 11/04/2017

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your contact information, rental information and all the details above so we can address this situation. Thank you. -Carl

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★☆☆☆☆

“Terrible!”

Written on: 30/03/2017 by ceglen (1 review written)

Car hire and returned to Edinburgh Airport. All good until I got a phone call saying I awed them £350 for replacement of all the tyres. The tyres had minor scratches only. They sent threatening letters and did not listen to my dispute. I will never hire from this company again!… Read Full Review

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Enterprisecares's Response to ceglen's Review

Written on: 11/04/2017

Thank you for bringing this to our attention. We would like to look into this further. Please email us with your contact information, rental information and all the details above so we can address this situation. Thank you. -Carl

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★☆☆☆☆

“Never again stay away from Cambridge”

Written on: 24/02/2017 by neveragainenterprise (1 review written)

Terrible customer service from start to finish Took £400.00 as a claim only refunded £350.00, then claim only took £350.00… Read Full Review

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Alamocares's Response to neveragainenterprise's Review

Written on: 06/03/2017

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to us, include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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Enterprisecares's Response to neveragainenterprise's Review

Written on: 28/03/2017

Please write to us for our further assistance. Thank you. - Carol H.

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