Enterprise Car Rental Reviews
Latest Reviews
★★★★★
“UXBRIDGE/HILLINGDON BRANCH FANTASTIC !”
Written on: 16/06/2013
I rent vehicles for business purposes on a regular basis. I cannot fault the HILLINGDON / UXBRIDGE branch. My car is always ready and spotlessly clean and the staff are super friendly and make the rental process quick and easy. I'm often upgraded and am always offered a lift home or to my place of business. My only problem is that the price differs largely between this branch and the London Heathrow branch which is only two miles away. I can save as much as £40 on a weekly rental just... (read more)
★★★☆☆
“Rental vehicle”
Written on: 15/06/2013 by dontlikegm
While i rent strictly for business purposes, They always ask what type and class of vehicle I would prefer and the ones I would not, the local branch in most instances always resrve the type of vehicle I specifically told them I do not want. (read more)
★☆☆☆☆
“Hired a car from the Scarborough branch, returned...”
Written on: 13/06/2013 by SteveOld
I rented a car from the Scarborough branch with a drop of next day at Braintree branch. Picked up the car o/k after a quick walk round the car. When I parked the car at my mothers it was offside to the kerb, trip to Whitby offside parked next to a hand rail, returned home and parked on my drive. Took the car to to the Braintree branch next day, they said there was damage to the car off side rear bumper, scuff mark. You had to bend down to see it. They are addamant they would not have rented... (read more)
★★★★★
“Great customer service”
Written on: 13/06/2013
We were going on holiday when my car broke down, so I decided to hire a car, my father-in-law reserved a car through enterprise. I read alot of reviews and after reading many negative reviews on this site I was quite nervous about using enterprise. However, I couldnt make it for the time my father-in-law had arranged so I telephoned enterprise to explain, they were friendly and re-arranged a time more suitable for me. I'm not a confident driver and dont like to drive motorways so my... (read more)
★☆☆☆☆
“A total joke”
Written on: 11/06/2013
Hired a car from enterprise car hire on 16/05/13 for one week as replacement for insurance repairs, was promised by receptionist car would arrive between 3.30 and 4pm, I stated I had an appointment at 7.00 pm, car didn't arrive until 6.00 pm (appointment was 90 minutes drive away) unwashed on outside, a brief walk around pointed out a scrape on rear bumber was informed not too worry about it 'we already are aware of it'' returned car a week later washed to be informed that a scrape on front... (read more)
★☆☆☆☆
“charged for existing fault in car!”
Written on: 08/06/2013 by happy-camper
I hired a car from the BRENTFORD branch of Enterprise Cars. The car had a chip in the windscreen. Within two days into the hire the chip developed into foot long crack. Enterprise replaced the car, and were full of apologies. When I return the car after a week of hire all the staff were concerned about was me giving them a five star rating for service. I explained I couldn't because of the trouble over the windscreen of the original car. But they insisted, saying if it wasn't for that... (read more)
★★★★★
“WE'VE BEEN UPGRADED !! (Edinburgh Airport) ”
Written on: 08/06/2013 by BeatriceR
We had made a reservation through the web for two cars ; one was of lesser standard than the other ; and when we picked up the cars at the front desk, we were kindly offered an upgrade on the smallest car ! Besides he was very professional, both on collection and return of the vehicles. We'll definitely not hesitate using Enterprise again. (read more)
★☆☆☆☆
“ENTERPRISE HEATHROW AVOID AT ALL COST! TINY SCRATCH=£600”
Written on: 06/06/2013 by roey2013
I was charged £600 for a 6 inch scratch that was already on the car as I took it, the employee told me - don't worry about it as long as it could be polished we don't pay attention to that. I said fair enough, took the car when I returned it they informed me about the scratch as it wasn't there already, I explained the situation they told me we would no way rent this car with that scratch I was charged immediately £600 (they took it off my card) for that scratch no one to talk to and was... (read more)
★☆☆☆☆
“Bad Experience with their Car Documentation”
Written on: 05/06/2013
I hired a car from Enterprise/Atesa in Valencia airport in April 2013. Pick up and Car were all okay. When I dropped the car there was no one to receive it or at the kiosk. I dropped the keys in the drop-off box but not the car documentation as I thought that it belonged to me. A month later I noticed an extra charge on my credit card. They had charged me about 150Euros for not returning the documentation. No one had pointed this out to me at pick-up or even drop-off. Hence be warned... (read more)
★☆☆☆☆
“Absolutely Hopeless Customer Service”
Written on: 03/06/2013
My son rented a car on the 26th May which should have been collected on 29th May. It is stuck in our driveway causing a nuisance. He was told he can't now move it as it isn't insured. It's now a week since it should have been collected. Made 4 calls to the most useless customer service team I have ever dealt with. Their only mission appears to be to fob you off. At one point the operator wasn't even sure it was their car!!! The last attempt got them to agree to collect the car by appointment... (read more)
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Showing 1 - 10 of 306 Reviews
★☆☆☆☆
“Absolute let-down”
Written on: 28/05/2013
Had the worst possible experience with Enterprise. Hired a van about a month in advance, received a single voicemail the night before I was supposed to start the hire period saying that they had no vans as vans are not allocated to depots until the day before. This van was for my wedding, and absolutely no obvious warning was given that this might be a possible outcome. Outrageously disappointing and, as such, I shall never use Enterprise again and will spread the word as far as possible... (read more)
★★★★★
“Excellent service”
Written on: 25/05/2013 by Andysan (1 review written)
hired a car on 2 separate days from enterprise vicarage lane Blackpool & what great service. Easy booking nice clean cars easy pick up & return with no hassle. Thank you Kelly. (read more)
★★★★★
“West Hampstead Branch”
Written on: 16/05/2013 by mikey5 (1 review written)
All good ! A total pleasure dealing with 2 advisers who were professional and great to deal with. Genuine review !!! (read more)
★☆☆☆☆
“I hired a car from Enterprise rent a car in Waltham...”
Written on: 13/05/2013 by mosbourne1122 (1 review written)
I hired a car from Enterprise rent a car in Waltham Abbey, the hire only lasted 48 hours. When I brought the car back, the Sales person informed me of a scratch which was under the front bumper.. I was adamant I had not caused this damage..I had a full scale argument with the manager of the branch..I then asked them for the HQ information.. They charged me or tried to charge me £600 excess stating that this damage was caused whilst the car was in my care.. I telephoned the HQ on my... (read more)
Davidrharris's Response to mosbourne1122's Review
Written on: 16/05/2013
The same happened to me today, ive had a van from them for two weeks and when i took it back today they said there is a scratch and a dint over the rear wheel arch? total news to me but then one of them sdid there is a scratch reported on a previous rental now mine was only £50 to pay but its left a bad taste in the mouth, i certainly will not be using them again and would say the same advice as you say to anyone thinking of renting from them, check thouroughly and photo if possible any defect you see before you drive off
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Enterprisecares's reply to Davidrharris's Comment
Written on: 17/05/2013
My name is Megan and I work for the Social Media Team with Enterprise Holdings. We take customer service seriously and would like to contact you about this. Please send us an email us with your contact information, the exact rental location and the above details and we will follow up.
When emailing, please list reference # 130517-001963 in the subject field.
Thank you
Megan
Social Media Coordinator
Enterprise Holdings
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Enterprisecares's reply to Davidrharris's Comment
Written on: 17/05/2013
My name is Megan and I work for the Social Media Team with Enterprise Holdings. We take customer service seriously and would like to contact you about this. Please send us an email us with your contact information, the exact rental location and the above details and we will follow up.
When emailing, please list reference # 130517-001963 in the subject field.
Thank you
Megan
Social Media Coordinator
Enterprise Holdings
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Davidrharris's reply to Enterprisecares's Comment
Written on: 20/05/2013
Am on holiday at the moment, back on Friday, the van was hired through Aviva insurance from your Stratford on Avon branch
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Mosbourne1122's reply to Enterprisecares's Comment
Written on: 20/05/2013
Hi Megan,
I will also b contacting one of your directors..there are far to many similar instances for this merely to e coincidence!!
Very disappointed customer..
Mike
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Enterprisecares's Response to mosbourne1122's Review
Written on: 17/05/2013
My name is Megan and I work for the Social Media Department with Enterprise Holdings. Thank you for bringing this to our attention, we would like to look into this further. Please email us with your full name, the exact rental location and the above details and we will follow up with you.
When emailing, please list reference # 130517-001944 in the subject line.
Thank you
Megan
Social Media Coordinator
Enterprise Holdings
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Mosbourne1122's reply to Enterprisecares's Comment
Written on: 20/05/2013
Hi Megan,
Which email address to I send info to?
Mike Osbourne
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Enterprisecares's reply to Mosbourne1122's Comment
Written on: 21/05/2013
Our email address is care@enterprise.com. When emailing, please list reference # 130517-001944 in the subject line.
Thanks!
Genelle
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Yonrin's Response to mosbourne1122's Review
Written on: 03/06/2013
Happened to me too today. Returned a van after 6 hours use and they tried to blame 3 separate areas of damage on me, pointing out that none of them were listed on the sign out sheet. I then pointed out further damage that they hadn’t spotted but was also not listed on the sign out sheet. They refused to return my deposit. They checked the system and said that none of the damage was listed on the system.
Fortunately I took a video of the whole van while they were showing me round before the hire started and all of the damage they claim was my responsibility is all present in the video. They accepted this as proof except for one area which didn’t show clearly when playing back the video on my phone, which they said was an outward crease on the back door caused by an impact; however it matched precisely one on the opposite door. Still didn’t get my deposit back immediately, they claimed it takes 24 hours to process the deposit refund. They said they’ll need to get a specialist to inspect the ‘crease’. So after an hour of them desperately trying to fill out a damage report I left stating that I didn’t accept responsibility for the damage.
Of course, on returning home and viewing the video on a 24” screen you can clearly see the ‘creases’ on both doors, which to me just look like the original shape of the door.
I got the impression the minute I returned the vehicle that they were desperate to find something to charge me extra for. It’s certainly the last time I use Enterprise. I just feel sorry for anyone who finds themselves at the mercy of this company who hasn’t got the evidence to prove that the damage was already there at the start of the hire, and for the next poor sap that hires that van who will probably get billed for this pre-existing damage.
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Mosbourne1122's reply to Yonrin's Comment
Written on: 03/06/2013
I would suggest calling the damage unit team.speak to a lady there called [name removed]..she is lovely..one of the few decent employees at ERAC.
Let me know how you go?
ERAC rent car very cheaply and then they have this was of doing people out of their money..
I did a search there are literally hundreds of similar cases in the UK and thousands in the US..
I have written to the BBC's Watchdog program and am in touch with one of the directors of the company!
Its a disgrace!!!
Best
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★☆☆☆☆
“A stressful horrible experience.”
Written on: 10/05/2013
I was involved in an accident, no fault of my own. My car went off to be fixed. So far so good, then the worst part of the whole experience was Enterprise Car Rental. They arranged to deliver me a car (easy)! Numerous phone calls during the morning asking where I was, each phone call they said "You must show us your driving license, and insurance certificate". I was suffering with whip lash and did not want any hassle, so I politely kept saying "Yes I will do this". During the afternoon I... (read more)
★☆☆☆☆
“Terrible”
Written on: 09/05/2013 by cheewiz (1 review written)
Rented a car from enterprise. First of all they refused to pick me up although they claim to do so. With a reason stating: "we only pick up customers with in 1 mile range". The "best" of all they charged me 520£ for a 5 inch scratch on the body. As I found out from several local car repair shops it is ridiculously overpriced. Now trying to prove them wrong which turns out a difficult thing to do as people who work there dont understand reason or logic. Dont EVER rent from this dealer.... (read more)
Enterprisecares's Response to cheewiz's Review
Written on: 11/05/2013
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email including the exact rental location information, your contact information, your rental agreement or claim number and any further information regarding your experience with us.
When emailing, please list Reference Number 130511-000386 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Enterprise Rent-A-Car
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★★★★★
“Excellent service, No hassle”
Written on: 09/05/2013 by Rofie
I reserved a car from Enterprise Wolverhampton (Birmingham Road Branch) for a couple of days. When I got there the staff member was very pleasant and helpful. The paper work was sorted out very quickly and I was on my way. I needed to keep the car for a few more days and called there office. This was done with ease over the phone. There was no hassle on returning the car and they even offered to give me a lift back to wherever I wanted to go. Great service, friendly staff, overall excellent... (read more)
★★★★★
“Very easy, reliable and a good price”
Written on: 04/05/2013 by RachelAbla (1 review written)
I hired a little Toyota Aygo for three days over a weekend from the Leamington Spa branch. It was the first time I had rented a car and I was really pleased with the whole experience. I was picked up from home by a very pleasant, courteous guy. The paperwork was quick and easy to complete. The car was clean and straightforward to drive. And the price was very good for three days. I will be renting from them again. (read more)
★☆☆☆☆
“Enterrprise Rent a Car”
Written on: 03/05/2013
Currently in the process of recovering money from Enterprise rent a Car Mansfield branch. The company had provided a courtesy car for me on an insurance job, while my own car was being repaired. The first vehicle provided was not road worthy; they provided me with a diesel mondeo filled with petrol - a car not road worthy. The car lasted about 2 miles and 6 minutes before breaking down. What was clearly evident prior to this occurring was that the car was not road worthy. It had taken 30... (read more)
Enterprisecares's Comment
Written on: 07/05/2013
review_2016053
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 130507-001937 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Enterprise Rent-A-Car
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★☆☆☆☆
“Beware ”
Written on: 02/05/2013 by 1958RJ
Had a hire car from Enterprise, as a courtesy car as our car was in for repair, due to a NO FAULT insurance claim was reassured time and time again by staff at Enterprise STIRCHLEY B,HAM that we would Not be charged, returned the car and 4 days later phoned and took over £300 of my card as part Payment for the car, don’t trust them they lie big time, with a solicitor now to try and claim the money back. (read more)
Enterprisecares's Response to 1958RJ's Review
Written on: 07/05/2013
1958RJ
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 130507-001926 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Enterprise Rent-A-Car
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Showing 11 - 20 of 306 Reviews
★★☆☆☆
“Enterprise - Bad experience”
Written on: 29/04/2013
Had hired a car for 3 days from enterprise slough. When a customer comes to hire a car, they make it an awkward situation to say no to the car insurance. They try to hard sell it. On the last day there was a scratch on the front bumper. I went to return it and then they found that 2 tyres had some cuts on them. I had not observed this to such a detail when I had collected for which the female just said you might have seen it before collecting(just another way of saying - you are gonna pay... (read more)
Enterprisecares's Comment
Written on: 30/04/2013
Thank you for bringing this to our attention. My name is Megan and I work for Enterprise's Social Media Dept. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and any other details.
When emailing, please list reference # 130430-003070 in the subject line.
Thank you
Megan
Social Media Coordinator
Enterprise
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★☆☆☆☆
“I hired a car via my insurance company due to an...”
Written on: 29/04/2013
I hired a car via my insurance company due to an accident that occurred on my car from the Lewisham branch. Before driving off with the hire car it was inspected for any scratches, dents and other damage. Upon returning the car a dent was found on the seal of the car which they were adament was caused when in my possession. This was not a visible dent as it is right at the bottom hence was not noticed when hired. Im sure upon further investigation that it can be clear when the actual dent... (read more)
Enterprisecares's Comment
Written on: 07/05/2013
review_2009053
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 130507-001874 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Enterprise Rent-A-Car
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★★★★☆
“Pleasant experience”
Written on: 22/04/2013
I rented a car recently at a Hampshire branch. This particular car was not available so I was upgraded to a better vehicle free of charge. I felt happy with the checks made to the car before I set off. They ensured diesel was in the car and we agreed the amount before I left. I feel like it was good value for money considering the length of time I had the car and I will use Enterprise again. The only downside for me is that I needed to pay a £200 deposit (although this was of course... (read more)
★☆☆☆☆
“Inflexible and unsympathetic”
Written on: 20/04/2013 by ferrers1471 (1 review written)
My vehicle broke down half way to work on Friday - I have just started at the place and thought making every possible effort to get in was important. The AA bloke who attended my vehicle said there was a branch of Enterprise a few hundred yards away, so I grabbed my licence and paper copy and headed off. When I arrived the branch manager was in the process of turning away a guy whose proof of address did not 'meet the criteria'. The reason it seemed was that the utility bill the guy... (read more)
Enterprisecares's Response to ferrers1471's Review
Written on: 23/04/2013
ferrers1471
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 130423-001185 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Enterprise Rent-A-Car
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★☆☆☆☆
“Very poor service”
Written on: 20/04/2013 by usul
I phoned enterprise on a Friday to plan for someone to pick me up at a train station in bristol at 8:15 to take me to their offices from where I would rent a car. This was perfect for me so I went ahead and made the booking. On Saturday I phoned to confirm that everything was in order. The employee at the other let me know that there would be no one to pick me up at that time, however they would pick me up at 9 :30. This was absolutely no good as my first day at work started at 9am. They... (read more)
Enterprisecares's Response to usul's Review
Written on: 23/04/2013
usul
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 130423-001160 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Enterprise Rent-A-Car
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Mosbourne1122's reply to Enterprisecares's Comment
Written on: 13/05/2013
There are nearly 300 reviews of Enterprise here...Have they all been looked into [name removed]? Must make you one busy lady..
Kind regards
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★☆☆☆☆
“What rude and meanacing staff”
Written on: 16/04/2013
I did not have to pay for this rental as it was in with my insurance So did not have a choose of rental companys. When arranging the day i required the car I was told I would be picked up and taken to the office in plenty of time for what I needed to do that day (I will explain that I have a diablity car and need it a lot for appointments)This was not the case at all I was rung late in the afternoon by a very rude lady who explain that The car was not avaliable and I would have to wait maybe... (read more)
Enterprisecares's Comment
Written on: 17/04/2013
Review#1991131,
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 130416-003425 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Enterprise Rent A Car
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★☆☆☆☆
“RUDE COUNTER PERSON!!”
Written on: 12/04/2013
I rented a van from Enterprise for a day, Actually 5 hours. I drove it 115 kilometers. When I was given the van the gas guage read between empty and 1/4 full. So I guess 1/8 full. I put 18 dollars gas into and it returned to where the needle showed when I recieved the van. When I returned it I was confronted by the rudest little chinese woman who made comments "you could'nt put gas in!" I showed her the reciept for $18.00 and that I had only driven a little over 115 kilomteres. This didn't... (read more)
Enterprisecares's Comment
Written on: 14/04/2013
My name is Katherine and I am on the Enterprise Social Media Team. Thank you for your post and bringing your experience to our attention. Please email Care[at]Enterprise.com with your contact information, exact branch location, and rental agreement number so we can look into this further. Pleas also type reference number 130414-000951 in the subject line.
Thank you for your time.
Katherine
Enterprise Social Media Co-Ordinator
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★★★★★
“Service Is What Service Does”
Written on: 11/04/2013 by Jim_Brown (1 review written)
I've rented several times from the Kilmarnock branch (and once from Bedford, Texas) and I have been more than happy with both the cost (weekend specials are extra-special value) and the service. In fact, the last rental I had was to go to the Cheltenham Festival from Scotland. All was fine until trying to get back to the hotel from the racecourse. The car (Scenic, only 4000 miles) started misfiring. Got back to the hotel ok and called out the AA, who recommended not trying to drive it back... (read more)
Enterprisecares's Response to Jim_Brown's Review
Written on: 14/04/2013
Thank you for your post and compliments. We appreciate your business and hope to see you soon!
Katherine
Enterprise Social Media Co-Ordinator
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★☆☆☆☆
“Ridiculous!”
Written on: 10/04/2013 by kellycarreview
I can not believe this rental company. I will NEVER rent from them again. I pre booked a car online to lock in a price for a week while I was in Texas. They supposedly had the lowest prices. I was very happy with the $220 or so dollars for the week. But when you got there, they has SO MANY hidden fees I just could not believe it. The problem was my money was non-refundable, so I was stuck. I ended up spending $435.47 by the end of the week. I would suggest Enterprise, and NOT picking up your... (read more)
★☆☆☆☆
“Do not hire from Enterprise!”
Written on: 02/04/2013 by steven.p001 (1 review written)
My initial thoughts of Enterprise were fair - service was friendly, the car was good value for money. I did a quick look around the car to ceck for damage - there was no obvious damage, so I was happy to sign and drive away. On returning the car however I was told that there was a crack in the front bumper - which surprised me as there was no time during the weekend when I had collided with anything, and the car was parked overnight with the front facing a wall in the parking garage - so... (read more)
Craigbirch's Response to steven.p001's Review
Written on: 08/04/2013
I've just had my my car picked up (black passatt) and exactly the same has happened to me. The damage was so strategic and so slight that Joe public would miss it (side bumper). I only got suspicious when the guy who picked it up went straight to the 'damage' and pointed it out to me. He didn't even go anywhere else around the car. I challenged him on that point and he just said 'you signed for no damage and now there is damage'. I fortunately only had £50 excess and have managed to cancel my card with my own bank within minutes of them driving it off. I'm going to B'ham Trading standards when i get back off holiday. EVERYONE STAY AWAY FROM ENTERPRISE!!!!
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Enterprisecares's reply to Craigbirch's Comment
Written on: 11/04/2013
Craigbirch,
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 130411-002172 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Enterprise Rent-A-Car
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Enterprisecares's reply to Craigbirch's Comment
Written on: 11/04/2013
Craigbirch,
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 130411-002172 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Enterprise Rent-A-Car
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Mosbourne1122's reply to Craigbirch's Comment
Written on: 13/05/2013
I had the exact same thing happen..let me know what the trading standards say..
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Enterprisecares's Response to steven.p001's Review
Written on: 11/04/2013
steven.p001,
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 120410-000473 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Enterprise Rent-A-Car
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Mosbourne1122's Response to steven.p001's Review
Written on: 13/05/2013
Did [name removed] come back to you?
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See next 10 reviews
Showing 21 - 30 of 306 Reviews
★☆☆☆☆
“Do not use this company!!”
Written on: 02/04/2013 by frances69 (1 review written)
Booked a car with enterprise as my own was in for repairs and when booking I availed of pickup service,,Pick up never arrived, and when I called the company they had no record of my booking and they did not have any cars available..This cost me in both money and goodwill with my clients.I was told by the supervisor that if I still needed a car this week they would provide a complimentary hire as a goodwill gesture..not so!When I called to avail of this,I was told that they could offer me a... (read more)
Enterprisecares's Response to frances69's Review
Written on: 03/04/2013
frances69
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 130402-003531 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
Social Media
Alamo Rent A Car
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★☆☆☆☆
“Do not use enterprise! We got a hire car from...”
Written on: 27/03/2013
Do not use enterprise! We got a hire car from Stretford branch and returned to altrincham branch a week later. We were told there was a small chip in windscreen on passenger side and my husband was told to sign to admit liability for damage and we would have to pay for repair. He refused to sign the paperwork. We had not noticed this small chip as when the car was initially picked up it was filthy. It was jet washed and after a quick walk round to inspect the bodywork my husband drove it... (read more)
Enterprisecares's Comment
Written on: 31/03/2013
Hello,
Thank you for bringing this to our attention . As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including the exact rental location address, your contact information, rental agreement and/or your "DX" or damage claim number and any further information regarding this incident.
When emailing, please list Reference Number 130331-000434 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Social Media Coordinator
Enterprise Rent-A-Car
Reply to this comment
★☆☆☆☆
“DECEPTIVE COMPANY”
Written on: 27/03/2013
I BOOKED A CAR AT THE WIRRAL UNIT. THE CAR HIRE CHARGE DIDN'T TAKE ACCOUNT OF THE ENOURMOUS AMMOUNT OF PETROL I USED. IT COST ME £70 TO FILL UP THE CAR WHICH WOULD HAVE ONLY COST £20 FOR DIESEL= WHEN I COMPLAINED THEY FAILED TO PROPERLY INVESTIGATE THE COMPLAINT= ,MR JACKSON (AREA MANAGER) WASTE OF SPACE ! (read more)
Enterprisecares's Comment
Written on: 31/03/2013
Hello,
My name is Amelia from the Social Monitoring Team at Enterprise Rent-a-Car and I wanted to thank you for sharing your experience. We are interested in addressing this. We've taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number, the address of your specific rental branch, and any further information. We'd be happy to help. When emailing, please list Reference Number 130331-000431 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Enterprise Rent-a-Car
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★☆☆☆☆
“Tyre rip off!”
Written on: 27/03/2013
4 weeks after the vehicle was returned they have discovered all 4 tyres were damaged. If you Google Enterprise and tyres you will see that this is very common for this company. I work for a huge multi-national company and will do my utmost to change the vehicle hire company. (read more)
Enterprisecares's Comment
Written on: 31/03/2013
Hello,
Thank you for bringing this to our attention . As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including the exact rental location address, your contact information, rental agreement and/or your "DX" or damage claim number and any further information regarding this incident.
When emailing, please list Reference Number 130331-000425 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Social Media Coordinator
Enterprise Rent-A-Car
Reply to this comment
★☆☆☆☆
“Do not use them!!!!!!!!!”
Written on: 26/03/2013
Slow service, rude staff, take money out of your bank account without notice. Worst business we have ever encountered!!!!! Will never use them again and certainly would not recommend to anybody. (read more)
Enterprisecares's Comment
Written on: 31/03/2013
Hello,
My name is Amelia from the Social Monitoring Team at Enterprise Rent-a-Car and I wanted to thank you for sharing your experience. We are interested in addressing this. We've taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number, the address of your specific rental branch, and any further information. We'd be happy to help. When emailing, please list Reference Number 130331-000423 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Enterprise Rent-a-Car
Reply to this comment
★☆☆☆☆
“Ripped off!”
Written on: 22/03/2013
Rented a car for one day. Got back very late after driving all day. While reversing into a parking space just touched a van with the bottom of the front wing. Just a tiny scuff mark. The kind of mark you can fix yourself for £20. Took the car back and they said the car needed to be 'repaired'. A week later they told me they had charged me £368. I went online and found a whole new front wing for £120. This 'repair' was needless and any bodyshop would do it for under £100. Steer well... (read more)
Enterprisecares's Comment
Written on: 31/03/2013
Hello,
Thank you for bringing this to our attention . As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including the exact rental location address, your contact information, rental agreement and/or your "DX" or damage claim number and any further information regarding this incident.
When emailing, please list Reference Number 130331-000420 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Social Media Coordinator
Enterprise Rent A Car
Reply to this comment
★☆☆☆☆
“unauthorized charges are o.k. here.”
Written on: 21/03/2013 by wheresmyrefund50 (1 review written)
I have been a long term renter( about 6 months ) at $1,100/month! I have never felt more "sodomized" and/or used by any company and this to include a used car lot. [name removed] the branch manager at the Schaumburg, Illinois location is full of lies, period! Not only did she tell me that the policy was that in order to renew the terms, i needed to be present at the location to swipe and authorize my card. Come to find out that she [name removed] took it upon herself to add charges to my... (read more)
Enterprisecares's Response to wheresmyrefund50's Review
Written on: 31/03/2013
Hello,
My name is Amelia from the Social Monitoring Team at Enterprise Rent-a-Car and I wanted to thank you for sharing your experience. We are interested in addressing this. We've taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number, the address of your specific rental branch, and any further information. We'd be happy to help. When emailing, please list Reference Number 130331-000411 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Enterprise Rent-a-Car
Reply to this comment
★★★★★
“Excellent service”
Written on: 20/03/2013
Yesterday(19/3/13) we hired a Ford Transit from Bexhill branch, returning it today. Both times at reception we had excellent, courteous and efficient service. The van we had was brand new (50 miles on the clock) and a joy to drive. The cost was more than reasonable. I would highly recommend this company. (read more)
★★☆☆☆
“Very slow at counter”
Written on: 12/03/2013
This was nothing like my experiences at Hertz. At Enterprise I waited at least 20 minutes to get the car and this was with no one in line ahead of me. We had been picked up in another car and they took so long that one of the employees drove off in the car with our stuff in it. It then took even longer to get the stuff brought from the car we were picked up in to the car we rented. Upon return, it then took another unreasonable amount of time to return the vehicle even with no one in... (read more)
Enterprisecares's Comment
Written on: 31/03/2013
Hello,
My name is Amelia from the Social Monitoring Team at Enterprise Rent-a-Car and I wanted to thank you for sharing your experience. We are interested in addressing this. We've taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number, the address of your specific rental branch, and any further information. We'd be happy to help. When emailing, please list Reference Number 130331-000408 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Enterprise Rent-a-Car
Reply to this comment
★★★★★
“Great service from Winchester branch”
Written on: 06/03/2013 by Sony Fan (32 reviews written)
I needed to hire a car at short notice due to my own car breaking down. I went to the Winchester branch, next to the station having looked at prices and ID requirements online. The staff were friendly, helpful and professional. The car was ideal for the circumstance and good value for money. There was no hassle or excessive form filling, and I was pleasantly surprised by the whole experience. I would recommend them to anyone wishing to hire a car in Winchester. (read more)
See next 10 reviews
Showing 31 - 40 of 306 Reviews
★☆☆☆☆
“Do not go to Rosslyn Enterprise location!”
Written on: 28/02/2013
If I could give this location a negative star then I would. The obstinacy and arrogance that resides within this Rosslyn enterprise location is abhorrent. For that matter, it is not just the location itself but the sales representative, Kalif, who lacks any moral character when it comes to his job. I understand full well that it is a sales representative's job to sell a customer a product, but there should be some degree of truth and transparency when selling a product. I was given no... (read more)
★★★★★
“Excellent service”
Written on: 28/02/2013 by Starks
I hired a car through Enterprise Stevenage after mine had been involved in an accident. I can only say that the staff/service were fantastic throughout. Great service, thanks! (read more)
★★★★★
“AMAZING LONDON WATERLOO ENTERPRISE”
Written on: 26/02/2013 by Jackz (1 review written)
Reading the reviews on this site has made want to comment and really just bring people to reality. I am a great fan of driving, I own a very powerful BMW myself and for work purposes my company rents me cars through enterprise all the time. For years I have been a customer at London Waterloo and the guys are amazing yes the staff turn around is suspiciously quick but talking to the guys they get promoted up the chain rather quickly. People complain about windscreen chips? I don't... (read more)
Cdgu's Response to Jackz's Review
Written on: 04/04/2013
I rented a car from Enterprise at Luton Airport last October for 2 days. The customer service was fantastic ,very professional could not do enough for me , even put my cases in the car !! , maybe it depends on the branch .
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★☆☆☆☆
“Recently I hired a car from Enterprise just outside...”
Written on: 25/02/2013 by MathrayPerumal (1 review written)
Recently I hired a car from Enterprise just outside Uxbridge.I trusted the guy who recorded the damages and drove off only to find that there was damage just below the eye line,under the door.Walking around the car one would not be able to see the damage.When I returned the car I was charged £250 excess.I protested my innocence only to be asked if I had driven over a rock.I will never recommend Enterprise to anybody in any country! (read more)
Enterprisecares's Response to MathrayPerumal's Review
Written on: 26/02/2013
Hello,
Thank you for bringing this to our attention . As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including the exact rental location address, your contact information, rental agreement and/or your "DX" or damage claim number and any further information regarding this incident.
When emailing, please list Reference Number 130226-002197 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Social Media Coordinator
Enterprise Rent A Car
Reply to this comment
★☆☆☆☆
“Staff not helpful and rude”
Written on: 19/02/2013
Ordered a car online to pick up next day from bradford queens road branch. Got there with all forms of I.d, checked them over then said they had to do a check on my address which apparently come back that they could not rent to me but could not tell me why. Was very unhelpful. Did not understand why as I have hired cars before. Ended up going to Europe cars where I have rented before with no problems and as before got a car straight away. Do not rent with these, try Europe cars staff there... (read more)
Enterprisecares's Comment
Written on: 19/02/2013
Hello,
My name is Amelia from the Social Monitoring Team at Enterprise Rent-a-Car and I wanted to thank you for sharing your experience. We are interested in addressing this. We've taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number, the address of your specific rental branch, and any further information. We'd be happy to help. When emailing, please list Reference Number 130219-002711 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Reply to this comment
Mathrayperumal's Comment
Written on: 25/02/2013
Recently I hired a Car from Enterprise, just outside Uxbridge when I picked the car up I trusted the guy who recorded the damages on the car:my biggest mistake as there was a damage just below the eye line below the door which I didn't pick up.When I returned the car I was charged £250 for the damage.I protested my innocence only to asked if I remembered driving over a rock.Damages like these must bring Enterprise lots of money!In the end "Karma" will catch up with them.
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Craigbirch's Comment
Written on: 08/04/2013
I've just had the same happen to me in B'ham. I've managed to cancel my bank card. I've read loads of posts in the same vein......its too much to be a coincidence!!!!.....It's a good job we're in the internet age!!!!!STAY WELL AWAY!
Reply to this comment
★☆☆☆☆
“Something Very Dodgy Going on Here?”
Written on: 18/02/2013 by Gary_Hughes (1 review written)
Should I be surprised or comforted by the shocking number of similar cases to mine that I've found and read on here? I had a vehicle hired for my company on 28th January following a motorway incident. The vehicle first delivered to my home in North Wales was a Renault Master Van and totally unsuitable for my business needs. It was delivered on Saturday 26th while I was out and I had no opportunity to refuse it until the Monday. My initial thoughts were quite positive; they found me a... (read more)
Biszum's Response to Gary_Hughes's Review
Written on: 18/02/2013
This has just happened to me - hired car 1st October 2012 after sustaining accident and Aviva arranged for Enterprise to supply car. The vehicle had 7304 miles on the clock. Now it is 18th February and the Recovery Unit are claiming over 300 pounds for damage to underside of tyre carrier!! The car is now in Sussex and has 12209 miles on clock - who has been driving it since?? I too will be taking it up strongly with all parties concerned and I wish you well.
Don - Devon
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Gary_Hughes's reply to Biszum's Comment
Written on: 19/02/2013
Stay in touch through this thread. I have already taken legal advice as i said i would, and in their opinion, with the evidence available, the Small Claims Court can only find in my favour. If you want to know the advice, I'll let you know the details away from here, but If i have to go to court before you, i'll post the verdict here.
Interestingly, I also discussed this in an open office forum today; amazing how many people have had similar experiences with the same company.
Best of luck with your case.
Regards
Gary
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Biszum's reply to Gary_Hughes's Comment
Written on: 19/02/2013
I have had a result already!! I phoned and adised I was recording the conversation and disputing vehemantly their claim for damage to vehicle. Long story cut short they said that they were claiming for a missing tyre, whichIi accept was not with vehicle when collected but I dd have a written piece of paper on Enterprise letterhead advising that I had not taken tyre with vehicle. After advising that I would need allpapers relevant to case if persued - under the freedom of Information act - and that my insurance company who I have legal aid with will you fight on my behalf. I received a call 1 hour later advising that in view of the confusion over the claim, the fact it was 5 months ago and I have certain paperwork that they did not have they agreed to drop the case. I insisted on written confirmation and duly recived an email advising they had closed case. My concern is that any one who was more intimidated than myself may very well have either paid up or suffered untold mental pressure resulting in who knows what. I have been fortunate - lucky or just downright persuasive but I hope you also succeed in your case.
Regards Don
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Gary_Hughes's reply to Biszum's Comment
Written on: 21/02/2013
Hi
It has apparently been a pretty good day for both of us. In case the opening is removed for over familiarity. (Removed) is a good place to start the small man revolution.
I also had a result today; via a different track to you, but hopefully this should encourage others to take on them and those of similar ilk. There is apparently more than one way to defeat them and the more options there are, the better for the type of character you allude to in your post.
In my case. VW (Hiring Company) have taken on board my concerns, and have sent me an email stating that they totally believe my position (that means a huge amount to me - it was never about the £250, though that was bad enough!). They have 'instructed' Enterprise, as THEIR supplier that the standards have fallen well below those of VW, and to reimburse the £250 and assured me in writing that my No Claims is unaffected.
They have also accepted my offer to provide a full report (I work in Business Improvements) that might prevent future and similar occurrences, and have confirmed that they would never expose me to Enterprise again, in the event that my circumstances required a hire vehicle to be provided.
Enterprise for their part have tried to worm their way through this matter, by counter claiming that I did have a full inspection handover, pre-hire and provided 'witness statements' that 'back up' their claim. They even "helped me to move my possessions from one vehicle to another", and "in the rain"!!
Unbelievable!!
So well done on your success, it is comforting to know @ that somebody else out there virgin cares about more than just themselves and refuses to bow to big business.
Q: Do I reply the - "Social Mediator Coordinator" for Enterprise?
A: I just might. If they are truly repentant, then they might just reimburse me for the day I took off on Monday to sort this matter!
Best regards
Gary Hughes - Conwy, North Wales
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Biszum's reply to Gary_Hughes's Comment
Written on: 21/02/2013
Well done - there is some justice after all. Wish you well for the future - but if you are hiring a car etc then I suspect there might be one company who does not get your business!!. Regards Don
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Enterprisecares's reply to Biszum's Comment
Written on: 19/02/2013
Biszum,
Thank you for bringing this to our attention as well. We would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including the exact rental location address, your contact information, rental agreement and/or your "DX" or damage claim number and any further information regarding this incident.
When emailing, please list Reference Number 130219-002735 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Social Media Coordinator
Enterprise Rent A Car
Reply to this comment
Biszum's reply to Enterprisecares's Comment
Written on: 20/02/2013
Amelia, In view of the way in which this matter was handled by your Damage recovery specialist - and she was very good and cooperative and did what she promised to do. I do not really wish to persue it further and take up my valuable time.
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Enterprisecares's Response to Gary_Hughes's Review
Written on: 19/02/2013
Hello,
Thank you for bringing this to our attention . As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including the exact rental location address, your contact information, rental agreement and/or your "DX" or damage claim number and any further information regarding this incident.
When emailing, please list Reference Number 130219-002700 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Social Media Coordinator
Enterprise Rent A Car
Reply to this comment
Craigbirch's reply to Enterprisecares's Comment
Written on: 08/04/2013
Same's just happened to me.......I can't believe the amount of posts on this company.
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★★★☆☆
“Cars all right, but I can give Enterprise a clue.”
Written on: 15/02/2013 by aceflyer (6 reviews written)
I was unlucky enough to have to hire two cars via Enterprise when my Chrysler had to go for repairs,under warranty, twice in 2010. The first was a C-class saloon 1.8 petrol, the second a C class saloon diesel. They were both delivered to my home address and dropped off at the dealers in Manchester. Nothing wrong with the first delivery, on time, but they had made a poor job of cleaning the car. After washing it throughly and vacuuming it, it became acceptable. I must stress here that I am... (read more)
Enterprisecares's Response to aceflyer's Review
Written on: 19/02/2013
Hello,
My name is Amelia from the Social Monitoring Team at Enterprise Rent-a-Car and I wanted to thank you for sharing your experience. We are interested in addressing this. We've taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number, the address of your specific rental branch, and any further information. We'd be happy to help. When emailing, please list Reference Number 130219-002629 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Reply to this comment
Aceflyer's reply to Enterprisecares's Comment
Written on: 20/02/2013
Thank you for your reply I will be in touch and try to get as many details as I can but this hiring was in 2010 and I may have discarded the rental agreement by now. I am glad you are happy to help, but in view of all the adverse reviews you have been receiving I think you will agree that Enterprise need to address their shortcomings and do something about turning matters around. The second vehicle I returned to Manchester, as with all the vehicles I hire, could have been hired straight out , but this is the main point why was the vehicle not received in the same condition.
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★☆☆☆☆
“CHECK THE WINDSCREEN!”
Written on: 14/02/2013
My new Mini develpoed a fault and had to go in for repair. No problem as mini assist sorted out a replacement car through Enterprise. When picking the car up the chap asked me to check the bodywork for scratches and dents etc. The car was a bmw 3 series and a 12 plate and in perfect condition. At no time did he mention checking windscreen! I had the car for 4 days and drove it aprrox 40 miles on 30 mile an hour roads and at no time did any objects hit the windscreen When I returned it... (read more)
Enterprisecares's Comment
Written on: 14/02/2013
Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise. We would like to look into your recent rental experience. Please email Care@Enterprise.com with your contact information and any additional details. In the subject line please type reference number 130214-001086.
Thank you for your time and we look forward to your email.
Gillian T.
Social Monitor Coordinator
Reply to this comment
★☆☆☆☆
“Slammed me 750 pounds for a little scratch on side of van”
Written on: 11/02/2013
I rented a Renault van for work for rental, and in the process had a little scratch/rub on the paint work. The scratch did not cut in to the paint, but little paint was rubbed off. I took the car for assessment before return and garages around the area gave me a cost estimate of 310 pounds. Enterprise collected 750 pounds from my Card (this amount inclusive of 200 pounds deposit, and at the end sent me a bill of 875 pounds for repairs. so that means they ran off with my 750 excess. Infact I... (read more)
Enterprisecares's Comment
Written on: 12/02/2013
Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise. We would like to look into your recent rental experience. Please email Care@Enterprise.com with your contact information and any additional details. In the subject line please type reference number 130212-000775.
Thank you for your time and we look forward to your email.
Gillian T.
Social Monitor Coordinator
Reply to this comment
★☆☆☆☆
“Poor, Poor, Poor!”
Written on: 06/02/2013
No key elements to like. We were given a courtesy car following ours being stolen. The car itself was not a good substitute, just space for a car seat, but no boot. We were unable to fit a pram in the boot. It was a crappy small car which rocked from side to side at traffic lights in the wind or when another car went passed. The car we were given had a tax disc which expired 4 days earlier and I was stopped by the police at day 15 for it being out of date after being reassured by the... (read more)
Enterprisecares's Comment
Written on: 07/02/2013
Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise. We would like to look into your recent rental experience. Please email Care@Enterprise.com with your contact information and any additional details. In the subject line please type reference number 130207-000785.
Thank you for your time and we look forward to your email.
Gillian T.
Social Monitor Coordinator
Reply to this comment
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Pilot777747's Response to mosbourne1122's Review
Written on: 15/05/2013
there still at it they did the scratch scheme on us 2 years ago