Budget Car Rental Reviews

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Latest Reviews

★☆☆☆☆

“We arrived at JFK intl airport at 3 pm after a long...”

Written on: 23/09/2014 by 283Sawyer (1 review written)

We arrived at JFK intl airport at 3 pm after a long journey and were astounded to have to pay for an additional hour as our contract started at 4 pm. We are frequent travelers to the USA and it's the first time that we have such a bad experience. The front desk employee was so unpleasant that we wished another one was available. She made absolutely no effort to speak clearly and slowly to visibly foreigners. When we returned the car, too bad for us, here again she was and asked me unpleasantly… Read Full Review

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★☆☆☆☆

“Bad Budget experience”

Written on: 19/09/2014 by Cutch (1 review written)

I booked a car from Budget Edinburgh for pick up at 10 am. I arrived shortly after 10 to find a queue out the door. I waited for an hour an a half to be served only to be told after the paperwork was complete that the car would be ready soon. The car was finally ready at 12.30 two and a half hours late. I had remained calm through all this but complaint after the car delay was met with only excuses. This is appalling service and totally unacceptable. … Read Full Review

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★★★★☆

“Overall a good experience.”

Written on: 17/09/2014 by 90Blackburn (1 review written)

Rented a car from Budget Sep 1 . The rate they offered was the least expensive. Wanted initially to rent from Sixth Rent a car but they do not have an office at the terminal and they were supposed to wait for us upon arrival. However they did not show up perhaps because our flight was delayed. Budget gave us an extra driver option without charge.The car had already some scratches and dents which was noted by Budget before we rented the car. We also took pictures of the car before going… Read Full Review

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★☆☆☆☆

“Beware of unexpected surcharges”

Written on: 10/09/2014 by jmz45 (1 review written)

As a frequent traveler to the US and Canada, I use to rent cars at different airports with different rental car companies. I was unlucky enough to rent a GMC Yukon XL last August in Montreal by BUDGET. I'm willing to warn customers against some snares embedded in Budget's rental contracts in Canada. First, customers are not informed from the start of what the compulsory insurances cover or not. Second, you are not informed that there will be a drop off surcharge of approx. $100 with no other… Read Full Review

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★☆☆☆☆

“Bad Service”

Written on: 09/09/2014 by Tamer888 (1 review written)

I rent a car from Budget-AVIS Lebanon - Beirut: 1- The rental process took me 45 minutes exactly to be completed 2- The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken 3- After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire 4- They refused to give me back the deposit until checking the tire at a gas station, and they said they will contact me 5- 3 days… Read Full Review

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★☆☆☆☆

“Bad Service”

Written on: 09/09/2014 by Tamer888 (1 review written)

I rent a car from Budget-AVIS Lebanon - Beirut: 1- The rental process took me 45 minutes exactly to be completed 2- The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken 3- After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire 4- They refused to give me back the deposit until checking the tire at a gas station, and they said they will contact me 5- 3 days… Read Full Review

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★☆☆☆☆

“Bad Service”

Written on: 09/09/2014 by Tamer888 (1 review written)

I rent a car from Budget-AVIS Lebanon - Beirut: 1- The rental process took me 45 minutes exactly to be completed 2- The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken 3- After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire 4- They refused to give me back the deposit until checking the tire at a gas station, and they said they will contact me 5- 3 days… Read Full Review

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★☆☆☆☆

“Dishonest liars - Avoid like the plague”

Written on: 09/09/2014 by debherts (2 reviews written)

We rented a car through a 3rd agent for pick up at Orlando Airport and which went to Budget. Once at the Airport we had to queue for 15 minutes (lot long I know but there were only 2 people in front of us), the representative at the counter after just typing and generally chatting to us showed us the contract on the screen to sign, we queried why there was a figure on this as we had already paid, she assured us that these were not additional charges and were included in our initial payment and… Read Full Review

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★☆☆☆☆

“Disgusting service!”

Written on: 08/09/2014 by sheila.masters (1 review written)

We won't be using Budget again. We had a pre-paid voucher which covered everything but have charges , which we have been told by the UK customer service team was included in the voucher - so in effect have paid for it twice. The incompetent customer rep at Jacksonville airport converted £528.33 to $533.52 ?what???? Didn't know what he was doing and kept asking other agents for help, so again we have been charged twice for part of the car hire also (which was covered by the pre-paid voucher)… Read Full Review

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Debherts's Response to sheila.masters's Review

Written on: 09/09/2014

Budget will just say they stand by what is on the contract. We have had the same problem at Orlando Airport where the representative blatantly lied and told us the amounts on the contract were already included in the amount we originally paid and would not be charged to our card as we continually queried them. I don't understand how they can get away with it.

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★★★★★

“Customer of 9 years”

Written on: 04/09/2014 by juliecostello (1 review written)

Budget car hire always exceeds my expectations. They always make sure that when I arrive the process takes all of 5 min or less. And they always have the car I requested and if not they give me something better. All cars are spotless. Customer service is great always so friendly. I would never use another company as budget are the best hands down… Read Full Review

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★★☆☆☆

“Dishonest information at O'Hare regarding I-pass”

Written on: 31/08/2014

On our first trip to Illinois we rented a car at O'Hare,from Budget. We were 'persuaded' to rent an I-pass at $7/day, which is certainly useful if you are going to be driving around Illinois on the highways most of your time. However we expressly told the salesman that we were going to be spending most of our trip outside of Illinois - in Indiana, Kentucky and Tennessee - but he told us it is still useful, even adding that in Kentucky some of the tolls are $3 (as opposed to the 1.50 on average… Read Full Review

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★☆☆☆☆

“We rented a small car in ChristChurch and to return it...”

Written on: 26/08/2014 by Kennedik185 (1 review written)

We rented a small car in ChristChurch and to return it in Queenstown 4 days later. We were quoted $311NZ. I returned the car and was told I had to fill the tank eventhough the manager said there was nothing in the contact that specified that and the rental agent had not told us. The response was "... a rental agent can't be expected to remember everyting...". That's not the worst. I had no idea extra charges were coming until I saw the credit card bill. The $311NZ was billed at $478NZ to my… Read Full Review

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★☆☆☆☆

“stay away ”

Written on: 23/08/2014

I had a reservation for over a week with BUDGET truck rentals - to pickup a truck Saturday morning. Friday afternoon, Jose at Shamrock Self Storage, calls and tells me that he doesn't have a truck for me. Maybe he will have an even larger truck(gas hog for a long distance trip) that afternoon. I have people coming over to help move. So I call the reservation center and tell them: 1. That I need a guaranteed truck somewhere in the Kansas City Metro area for the morning; and 2. If they… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER!”

Written on: 20/08/2014 by lemonmoose (1 review written)

Budget are without a doubt the worst company I have ever had the misfortune of using. I booked a rental car from an airport in Michigan with Budget and paid $900 online. Before I booked the car I called Budget to make sure that my travellers card was okay to use to pay for the car, I was told that it was. Upon my arrival at the airport I am told by budget that the card I used to pay for the car was not suitable and I couldn't have the car that I had already paid for unless I could produce a… Read Full Review

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★☆☆☆☆

“The worst rental company ever”

Written on: 18/08/2014 by motobrox (2 reviews written)

As already said, pay £850 for a small knock or scatch. Or get ripped for their £23 per day CDW. Reduced to £13 per day when I said no. USE A REPUTABLE COMPANY… Read Full Review

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★☆☆☆☆

“Budget car rental add ons”

Written on: 16/08/2014 by pucklecat (1 review written)

Having booked my rental car through rentalcars.com and paid what i thought was the full and total amount of £205 for seven day hire i was sold extra insurance at the Budget counter(£88) not knowing the extra insurance was already included in the original booking that i had booked through rentalcars.com.Further unexplained charges were added on returning the car,making the final bill £433.Budget add on rental is a more appropriate name for this lot!… Read Full Review

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★☆☆☆☆

“ConArtists in Suits”

Written on: 09/08/2014 by HollyRamsey (1 review written)

They charged us 841 euros for a 1cmx1cm paint peeling, but we have blocked on our card an amount of 1000 euros. We only got the receipt for the 841 so we can only get our money back from our ensurer for the 841. Overall they lure you with decent prices than screw you over for a tiny scratch… Read Full Review

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★☆☆☆☆

“Budget Car Rental”

Written on: 08/08/2014 by BrileyMcCallum379 (1 review written)

Rip off merchants - AVOID… Read Full Review

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★☆☆☆☆

“No Delivery”

Written on: 07/08/2014

I called to hire a 'long-wheel base' Van and was told it could be collected at 11AM however when I got there to collect it they told me it went in for repairs but it wont take long, so I waited an hour before they suggested I take another vehicle (which I explained was too small) to use until the Van I needed came back, I guessed okay I will go but really needed the big van Urgently and I wasn't happy. I left for an hour & then Budget called me to tell me its ready for collection, so I was back… Read Full Review

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★☆☆☆☆

“Budget Egypt: the Worst ever !!!”

Written on: 29/07/2014 by sony27699 (1 review written)

Had the worst experience ever! Starting from having a voucher without specifying the exact pick up location, it just says cairo airport while we have 3 terminals in Cairo ! Then the contact number on the voucher which is not a working number ! Now, these stuff were something and what comes after was the real catastrophe. As after I fetched the three terminals in Cairo airport, I finally found them and they have my name on their list of pickup, yet they told me that they don't have the… Read Full Review

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