Budget Car Rental Reviews

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Latest Reviews

★☆☆☆☆

“Rude customer service in San Fran! Will never use again ”

Written on: 26/09/2016 by Bartonxj321 (1 review written)

1st time to San Fran and i traffic was really bad Budget charged us for another fiull day… Read Full Review

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★☆☆☆☆

“Over charged impossible to get money back ”

Written on: 13/09/2016 by Sarah217 (1 review written)

I was charged twice for a sat nav system on my credit card. Despite sending through the original invoice, and the new invoice that clearly shows duplicate charges budget are putting more and more obstacles in the way of a refund. Getting through on the phone takes an age, and despite acceptance by the operator of an error they are unable to process refunds. I would avoid budget at all costs. I for one will never use them again… Read Full Review

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★☆☆☆☆

“If I could give them no stars I would. I am a regular...”

Written on: 03/09/2016 by bambam333 (1 review written)

If I could give them no stars I would. I am a regular car renter in a number of countries and hired a car from Phuket airport on line for 6 days at 5580 baht (930 per day) and was happy with this as we needed a car in Phuket. It was a Brio Amaze. After 4 days I emailed and asked if we could extend and drop off else where. No reply. I then phoned the area number and was told to go back to the Patong agent we picked the car up from. At first he suggested another 7 days at a lesser daily rate… Read Full Review

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★☆☆☆☆

“I had booked and prepaid the smallest most economic...”

Written on: 23/08/2016 by Strongqg295 (1 review written)

I had booked and prepaid the smallest most economic car for my mini break to the UK to see my brother who is dying from cancer in the brain, probably the last time I will ever see him, as I am a student with little money at my disposal. I also paid for the basis insurance. When I got the counter tired after a long delayed journey, all I wanted to do was pick up my rental and get on my way to pick up a girl of 17 who was waiting for me alone in Basildon town centre. I was prepared for the usual… Read Full Review

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★☆☆☆☆

“32 weeks for refund.”

Written on: 18/08/2016 by MaxMiller (1 review written)

I hired a VW golf at Arecife airport on 24th march for 7 days. The policy is pick up with full tank return empty. On a small island it is very hard to use a tank in one week! When I went to the car to drive back to the airport i was unable to open the car with the remote. As the handbook was in the car i phoned Budget/avis at the airport but they did not answer the call. I had to leave the car and get a taxi to the airport. On arrival at the airport i went to the desk and explained the position… Read Full Review

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★☆☆☆☆

“budget is what they are not ”

Written on: 16/08/2016 by 480Anderson (1 review written)

I booked and paid two cars online to pick up at cork airport, at the budget sales desk I was assured that I would need further insurance despite my having rental agreement insurance and also separate car damage refund insurance so I took there advice,but I later found that I also had been charged for windscreen cover for both and RD assist for one.My online price of £224 per car eventually translated to almost double and I had fully paid for fuel so that had no influence upon costs.This is not… Read Full Review

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★☆☆☆☆

“Non existent customer service”

Written on: 13/08/2016 by AngelaJB (1 review written)

After our rental we received an invoice for damage that we do not believe we caused. No details whatsoever, just a charge to our credit card for "damage". There was no one to check the car on our return so impossible to verify. We raised a complaint but no response 3 weeks later. We chased via email but no response. We called Customer Services only to be told "it's a different department and they would get back to us.". Nothing still. After 5 weeks we tried to get a response via Twitter… Read Full Review

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★☆☆☆☆

“Double charge”

Written on: 28/07/2016 by Maxim_rus (1 review written)

We hired a car in Budget in Costa Rica international airport When we made reservation on their site price was $560 In fact, at the Budget office, price grown up more the twice They explained this that on site were prices without insurance. Nevertheless we hired car paid price and paid by cash $1310 Then car was returned without penalties and final invoice was signed we left Costa rica Only after two days we found out that Budget charged us again on $1310 from credit card. I was calling in… Read Full Review

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★☆☆☆☆

“Rip off and terrible customer service”

Written on: 27/07/2016 by smudgedog (1 review written)

I use lots of car rental companies both for businees and leisure and believe that I am savvy as to their hidden / unexpected charges. My credit card has just been charged 289euro post rental from Budget at Almeria airport in Spain . I was expecting a charge of 64euro for choosing the fuel up front option. After a long wait on the phone to question the charge I was informed that I have also been charged 208euro because I had a blow out and had been charged for the tyre....YES 208 euro for one… Read Full Review

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★☆☆☆☆

“Ripped off at Nice airport”

Written on: 12/07/2016 by LynAlisonField (1 review written)

The nice lady at the desk told us there was an alternative car available. No mention of additional cost at any point. Our rental was MORE THAN TWICE the price we thought we were paying. Very deceitful behaviour. Will never rent through Budget again… Read Full Review

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★☆☆☆☆

“Double fuel charge”

Written on: 12/07/2016 by AnnabelleParker90 (1 review written)

We hired a car with Budget in Corfu for 10 days at the end of June. We were happy with the service and car until we got home and found we had been charged an additional 70 euros for a prepaid tank of fuel. Having advised we would return the car with a full tank at the end of the rental and done so we are now in dispute with budget over this charge. We had requested a receipt when returning the car to say the car had not been damaged and had a full tank but were told they did not do this… Read Full Review

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Carolinelou's Comment

Written on: 12/07/2016

I should also add that to fill the tank was 25 euros, nowhere near the 70 euros they charge!!!

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★☆☆☆☆

“Hired a car in Chester for the weekend I prepaid to...”

Written on: 03/07/2016 by Glassnt322 (1 review written)

Hired a car in Chester for the weekend I prepaid to save time when I arrived i was told they hadn't received payment so i had to go to the bank to get proof of payment when i returned the said that was fine but when i returned the car i was told my deposit would be returned by the following day one week later i received my deposit back minus another hire charge when i rang customer services the said it was because i hadn't received payment so i had to prove it all over again then was told my… Read Full Review

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★☆☆☆☆

“Customer Service just as bad as Rental Desk”

Written on: 28/06/2016 by Thompson203 (1 review written)

Last month I posted a review under title "Worst Car Hire Experience Ever". I complained to Budget customer service on 28 May about my experience. Website indicated would get a response within 15 days. No response received so emailed again on 18 June. Guess what? Still no response. This company is the pits!… Read Full Review

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★☆☆☆☆

“misleading quote!!”

Written on: 24/06/2016 by Galbraithig404 (1 review written)

Just hired one today 21/6 for pickup in southeast England for 28days. When called day before was asked to arrive by 0915 because" they have an appointment elsewhere at 11am" I hired 10am to return 10am 19/7 28 days by now looking at paperwork..they said I collected the car at 0925 which i did not- they kept me waiting past 10 am saying car was being cleaned! And now paper work says 28 days 0.6 hrs! So charged for 29days. I shall be calling first thing tomorrow morning to complain and will… Read Full Review

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★☆☆☆☆

“Budget avis decieving car rental company”

Written on: 21/06/2016 by ElianaMorgan108 (1 review written)

I hired a car from newcastle budget avis throu cardelmar website. First they did not give me car i reserved online. Secondly he refused to add driver and said go back to the company you booked through. Terrible situation happend when i went to return the car. I left the initial paper at home and he asked ne that if i dobt have that paper he will assune all damages and scratches in the car are done by me ans will charge me for them. While i was on the phone to wife to make sure paper is in the… Read Full Review

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★☆☆☆☆

“Terrible, deceiving rental activities”

Written on: 14/06/2016 by Craigyx495 (1 review written)

I rented a car from Budget. I made the reservation through Expedia. When I arrived to Budget's office at the airport, they did not honor the price expedia quoted and due to my urgency I had to pay much more than the Expedia Quote. Not only that, the GPS did not worked and I complain at the delivery of the car,but they did not discount the GPS price from my bill. I travel a lot and I will never rent a car from Budget.I'm spreading the word since I'm in Public Relations and marketing tasks… Read Full Review

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★★☆☆☆

“Poor employee training”

Written on: 11/06/2016 by Losiglow (1 review written)

This is my 2nd time being let down by Budget. Guess I didn't learn my first time. The first time, they wanted to charge me an extra day because I showed up an hour early to pick up the car. So I just waited the hour then picked it up. I could see the car I was renting through the window the whole time so it's not as if anyone else had it. They just didn't want me to have it an hour early without paying an extra day I guess. That was in Miami, Florida. I was later contaced by a Budget rep after… Read Full Review

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★☆☆☆☆

“DO NOT USE - RIP OFF!!!”

Written on: 30/05/2016 by 52Callahan (1 review written)

We booked a van at the Southend Branch a few months before we needed it. We got a bit of a discount because we booked early and it was for the May Bank Holiday and we booked it for a week. We got a phone call on the afternoon that we were due to pick it up to say that the vehicle we had booked had been brought back damaged and that they could not get another vehicle for us as it was May Bank Holiday. They told us they had tried to get us another one but to no avail. So we were left… Read Full Review

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★★★☆☆

“Rental in Shannon Airport, Ireland had pros and cons”

Written on: 16/05/2016 by claysoup75 (1 review written)

My mother and I rented a Nissan Pulsar from Shannon Airport in Ireland recently. When we got to the desk, the people working there were nice, but no one came out to where our car was. They told us where it was, but couldn't find it. There was a young man working outside the entrance we came out and he told us where to go and we found the car. We rented a GPS with our car and about 25-30 min. after leaving the airport it died. It turned out that the power was low on the GPS. We felt that they… Read Full Review

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★☆☆☆☆

“Worst Car Hire Experience Ever”

Written on: 15/05/2016

Prebooked a car at Malta Airport and duly arrived at desk at designated time. No staff to be seen. After about 5/6 minutes waiting asked the guy on one of the other rental desks if he knew where Budget staff were. He replied "probably outside somewhere having a cigarette." Further 10 minutes elapsed before a lady turned up & processed our booking with no apology for the wait. She told us to make our way to the car park & another staff member would be there to check over the car before we drove… Read Full Review

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