Budget Car Rental Reviews

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Latest Reviews

★☆☆☆☆

“They cancelled on day of hire and kept my payment”

Written on: 06/03/2015 by tomcardiff (2 reviews written)

I made on online booking for a two day hire. On the day of the hire they rang to say that they didn't have any cars available so they were contacting their most recent bookings to cancel them. Leaving me with a couple of hours to find an alternative car. I checked my account a couple of days later and they hadn't refunded my payment. I had to ring two numbers to get through to customer service where the adviser told me that she would authorise a refund (I'd assumed this would be automatic)… Read Full Review

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★★☆☆☆

“website belies hidden charges- little help when car...”

Written on: 03/03/2015 by ThereseA (1 review written)

We hired a car from Budget recently thinking that the prepaid voucher issued on line would cover the cost. At Belfast the member of staff added an extra lot of charges amounting to £145.16. Road tax £9.80,CBC £19.17,Driver 2 £15.00,EX waver as we were going into Eire - another £77.00 which is daylight robbery! That was compulsory even though Eire is a member of the E.U. We also on the last evening found the car was playing up and after contacting Budget and being pushed from pillar to… Read Full Review

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★☆☆☆☆

“Insurance rip off”

Written on: 11/02/2015 by Roseq482 (1 review written)

Despite having taken out insurance4car hire to cover car rental Budget car rental at Knock Airport, Ireland West, insisted we take out their insurance. We were told we could not have a car from them without taking their insurance. This put an additional £75.00 on the cost of car hire. Would not use them again… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 30/01/2015 by steven_k (1 review written)

First off, they gave me the worng car! The irony is that the car we had actually booked was parked right next to the car we were given! Unbelievable. They also tried their hardest for us to pay 10 eur per day extra for an upgrade to a volvo. Would anyone in their right mind would agree to that. Anyway, I was very disspaointed with both the car and teh service. Felt deceived as did not get the car that I had booked originally. … Read Full Review

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★☆☆☆☆

“Full Disclosure Required”

Written on: 28/01/2015 by McMahanvn312 (1 review written)

Pre paid everything before we travelled and confirmed with the Budget agent that there were no additional charges to be applied. Upon returning from holiday I discover that an additional $225 had been applied for emergency sickness plan and personal accident and effects. Why would I Agree to taking these when I had taken out full insurance for the car plus I had my travel insurance. I would also like to point out that we had no policy documents for these additional policies that they sneakily… Read Full Review

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★☆☆☆☆

“Beware Budget Car rental UK upgrade rip off”

Written on: 30/12/2014 by Harry_W (1 review written)

Beware of Budget car rental! We pre-booked a car using Atlaschoice (Budget) at Heathrow airport UK for my wife and I for a 17 day trip to the UK recently. The cost was roughly a little over 10 GBP per day so we were reasonably happy with our deal. When we arrived after nearly 2 days travel and went to the car hire place at Heathrow. The seemingly friendly lady at the counter looked at us, sucked some air between her teeth, and suggested that we should upgrade. We asked "How much would that… Read Full Review

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★☆☆☆☆

“WORST EVER.. DO NOT RENT FROM THEM... I rather pull...”

Written on: 27/12/2014 by angelairlines (1 review written)

worst rent a car experience ever, the Staff, booking, everything.. NEVER EVER AGAIN.. I want someone to something about this.. this is this has to be the WORST, so much miscommunication from the 1800# and the local office, one person telling you it's covered by insurance, and the next person tell you, you don't have enough coverage, I hope other people read this, and DON't RENT from BUDGET EVER and EVER… Read Full Review

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★★★★★

“VIP”

Written on: 24/11/2014 by Farleywm47 (1 review written)

Not many people leave reviews, myself being one of them. So I thought id leave one for these guys as my whole experience of Budget at Totnes Train Station was simply excellent!! I knew it was a Meet & Greet (Very Posh!) when I booked online, but what I didn't expect was the high level of communication from the local office. I got the usual email confirmation when I booked but then 4 hours before my train was due to arrive from London (I was still in London!) I had a Text from Hewitt Hire… Read Full Review

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Chrisbarba's Comment

Written on: 06/02/2015

Are you out of your mind? stupid

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★☆☆☆☆

“avoid budget car rental at all cost”

Written on: 21/11/2014 by 469McKenna (1 review written)

I have never dealt with a more unprofessional and awful company in my life. We hired a moving van in november 2013, which resulted in a disagreement as they said the spare tyre was missing, this had never been checked when we picked it up. Several months later they kept accessing my bank account and just taking money. After threatening to take them to court they returned the money but never sent a reply to my emails. Over a year later they have contacted us being very rude and demanding a… Read Full Review

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★☆☆☆☆

“Budget Car Rentals”

Written on: 20/11/2014

Booked with Budget for 2 week holiday in Orlando via Rentalcars for £245. Had to queue for 30mins before being attended to.The representative was very friendly and chatty.Tried to get me to upgrade but I politely declined. He then engaged me in light conversion before stating I did not have anything extra to pay. At no point were any additional extras,apart from the upgrade, discussed.He asked for my credit card and stated that there was just $333.22 to pay which I presumed was the outstanding… Read Full Review

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★☆☆☆☆

“Do not Hire from Budget - Try and Upgrade or Down grade”

Written on: 26/10/2014 by potts68 (1 review written)

We arrived in San Fran on 5 Oct 2014 to collect a hire car from Budget San Fran Airport, I booked a Ford Edge car. On arrival I was told that this car was not available. However, they could upgrade me to a Ford Explorer which was good although this car is too large and I would not feel comfortable driving due to the size that's why I requested the Ford Edge which I had on my previous visit to USA.I was told this vehicle was not available and I could have a similar car a Mazda. I asked for the… Read Full Review

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★☆☆☆☆

“Avoid renting from Budget UK - my worst experience ever”

Written on: 23/10/2014 by Donovanyi289 (1 review written)

Avoid renting from Budget UK, especially their St Pancras branch! I'm normally renting cars 10-15 times a year and this was by far my worst rental experience ever. I will never rent from Avis/ Budget again and won't advise anyone to do so. 1. They will try to swindle you into accepting a car a category below under false pretense of internal system mistake 2. They will not inspect a car upon return in front of you. 3. They will claim damage retrospectively and charge your credit card before… Read Full Review

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★☆☆☆☆

“I hired a car from Dubrovnik airport for 10 days...”

Written on: 20/10/2014 by d3marco (1 review written)

I hired a car from Dubrovnik airport for 10 days travelling to be dropped off at Budget Car Rental office at Pula Airport. When I first picked up the car the man at the office was rude, ignorant, and just plain grumpy. He took a security deposit of 3000 kuna or £315 from my visa debit car which was to be refunded once the car was returned to Pula Airport on time, with a full tank, and in the same condition as I had received. Ten days later I dropped the car of at Pula Airport satisfying all… Read Full Review

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★☆☆☆☆

“Budget truck rental mckinney”

Written on: 18/10/2014 by Mrnursing (1 review written)

I rented a truck from this company here in mckinney. Before I went to the their office I made a check on the internet and their offer was one of the best. It's around $19 for 24 hours which is a good deal. However, after seeing the contract when I was about to pick up the truck. It says there that I have to pay $0.69 for every mile. This thing I don't understand you hire a truck to use it not to park it for 24 hours. Anyway, I swallowed that term now they told me I have to acquire insurance for… Read Full Review

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★★★★★

“Good service”

Written on: 16/10/2014 by garycobby (1 review written)

Hired a hyundai i30 at malaga airport I paid 220 pounds for 2 weeks and the only extra charge was about 60 pounds for 3/4 tank of fuel i used. I had no problems at all and would use them again in the future… Read Full Review

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★☆☆☆☆

“AVOID Budget Rent-A-Car and Priceline!!”

Written on: 28/09/2014 by Cassie58 (1 review written)

AVOID Budget Rent-A-Car and Priceline!! This was the first time I used Budget but also the last time. I would tell everyone not to use this dishonest company. Reasons: 1. Did not get the car I reserved. Talked into getting a larger car. 2. Initially, I reserved an economy car on Aug 23, 2014 for 2 days. At their SFO airport counter, I told the staff I would need it for 4 days instead of only 2 days (before the deal was concluded and paid, NOT after!) and I wanted to make sure there would… Read Full Review

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★☆☆☆☆

“We arrived at JFK intl airport at 3 pm after a long...”

Written on: 23/09/2014 by 283Sawyer (1 review written)

We arrived at JFK intl airport at 3 pm after a long journey and were astounded to have to pay for an additional hour as our contract started at 4 pm. We are frequent travelers to the USA and it's the first time that we have such a bad experience. The front desk employee was so unpleasant that we wished another one was available. She made absolutely no effort to speak clearly and slowly to visibly foreigners. When we returned the car, too bad for us, here again she was and asked me unpleasantly… Read Full Review

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★☆☆☆☆

“Bad Budget experience”

Written on: 19/09/2014 by Cutch (1 review written)

I booked a car from Budget Edinburgh for pick up at 10 am. I arrived shortly after 10 to find a queue out the door. I waited for an hour an a half to be served only to be told after the paperwork was complete that the car would be ready soon. The car was finally ready at 12.30 two and a half hours late. I had remained calm through all this but complaint after the car delay was met with only excuses. This is appalling service and totally unacceptable. … Read Full Review

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★★★★☆

“Overall a good experience.”

Written on: 17/09/2014 by 90Blackburn (1 review written)

Rented a car from Budget Sep 1 . The rate they offered was the least expensive. Wanted initially to rent from Sixth Rent a car but they do not have an office at the terminal and they were supposed to wait for us upon arrival. However they did not show up perhaps because our flight was delayed. Budget gave us an extra driver option without charge.The car had already some scratches and dents which was noted by Budget before we rented the car. We also took pictures of the car before going… Read Full Review

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★☆☆☆☆

“Beware of unexpected surcharges”

Written on: 10/09/2014 by jmz45 (1 review written)

As a frequent traveler to the US and Canada, I use to rent cars at different airports with different rental car companies. I was unlucky enough to rent a GMC Yukon XL last August in Montreal by BUDGET. I'm willing to warn customers against some snares embedded in Budget's rental contracts in Canada. First, customers are not informed from the start of what the compulsory insurances cover or not. Second, you are not informed that there will be a drop off surcharge of approx. $100 with no other… Read Full Review

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