Budget Car Rental Reviews

Click here if this is your business
★☆☆☆☆
1.2 / 5
6% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Budget Car Rental - Ask a question now

Media Gallery for Budget Car Rental

Budget Car Rental
Budget Car Rental
Budget Car Rental
Budget Car Rental

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Dishonest information at O'Hare regarding I-pass”

Written on: 31/08/2014

On our first trip to Illinois we rented a car at O'Hare,from Budget. We were 'persuaded' to rent an I-pass at $7/day, which is certainly useful if you are going to be driving around Illinois on the highways most of your time. However we expressly told the salesman that we were going to be spending most of our trip outside of Illinois - in Indiana, Kentucky and Tennessee - but he told us it is still useful, even adding that in Kentucky some of the tolls are $3 (as opposed to the 1.50 on average… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“We rented a small car in ChristChurch and to return it...”

Written on: 26/08/2014 by Kennedik185 (1 review written)

We rented a small car in ChristChurch and to return it in Queenstown 4 days later. We were quoted $311NZ. I returned the car and was told I had to fill the tank eventhough the manager said there was nothing in the contact that specified that and the rental agent had not told us. The response was "... a rental agent can't be expected to remember everyting...". That's not the worst. I had no idea extra charges were coming until I saw the credit card bill. The $311NZ was billed at $478NZ to my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“stay away ”

Written on: 23/08/2014

I had a reservation for over a week with BUDGET truck rentals - to pickup a truck Saturday morning. Friday afternoon, Jose at Shamrock Self Storage, calls and tells me that he doesn't have a truck for me. Maybe he will have an even larger truck(gas hog for a long distance trip) that afternoon. I have people coming over to help move. So I call the reservation center and tell them: 1. That I need a guaranteed truck somewhere in the Kansas City Metro area for the morning; and 2. If they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST COMPANY EVER!”

Written on: 20/08/2014 by lemonmoose (1 review written)

Budget are without a doubt the worst company I have ever had the misfortune of using. I booked a rental car from an airport in Michigan with Budget and paid $900 online. Before I booked the car I called Budget to make sure that my travellers card was okay to use to pay for the car, I was told that it was. Upon my arrival at the airport I am told by budget that the card I used to pay for the car was not suitable and I couldn't have the car that I had already paid for unless I could produce a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst rental company ever”

Written on: 18/08/2014 by motobrox (2 reviews written)

As already said, pay £850 for a small knock or scatch. Or get ripped for their £23 per day CDW. Reduced to £13 per day when I said no. USE A REPUTABLE COMPANY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Budget car rental add ons”

Written on: 16/08/2014 by pucklecat (1 review written)

Having booked my rental car through rentalcars.com and paid what i thought was the full and total amount of £205 for seven day hire i was sold extra insurance at the Budget counter(£88) not knowing the extra insurance was already included in the original booking that i had booked through rentalcars.com.Further unexplained charges were added on returning the car,making the final bill £433.Budget add on rental is a more appropriate name for this lot!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ConArtists in Suits”

Written on: 09/08/2014 by HollyRamsey (1 review written)

They charged us 841 euros for a 1cmx1cm paint peeling, but we have blocked on our card an amount of 1000 euros. We only got the receipt for the 841 so we can only get our money back from our ensurer for the 841. Overall they lure you with decent prices than screw you over for a tiny scratch… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Budget Car Rental”

Written on: 08/08/2014 by BrileyMcCallum379 (1 review written)

Rip off merchants - AVOID… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Delivery”

Written on: 07/08/2014

I called to hire a 'long-wheel base' Van and was told it could be collected at 11AM however when I got there to collect it they told me it went in for repairs but it wont take long, so I waited an hour before they suggested I take another vehicle (which I explained was too small) to use until the Van I needed came back, I guessed okay I will go but really needed the big van Urgently and I wasn't happy. I left for an hour & then Budget called me to tell me its ready for collection, so I was back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Budget Egypt: the Worst ever !!!”

Written on: 29/07/2014 by sony27699 (1 review written)

Had the worst experience ever! Starting from having a voucher without specifying the exact pick up location, it just says cairo airport while we have 3 terminals in Cairo ! Then the contact number on the voucher which is not a working number ! Now, these stuff were something and what comes after was the real catastrophe. As after I fetched the three terminals in Cairo airport, I finally found them and they have my name on their list of pickup, yet they told me that they don't have the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor service dirty cars”

Written on: 27/07/2014

Had the misfortune of selecting budget hire for my trip to Dublin.. After waiting at the airport for 20 minutes I was told the car class I booked was unavailable.. So they would provide a free upgrade.. So after waiting another 20 minuets for the bus I went to collect my thanks for waiting free upgrade only to be told that a car was now available and I have to wait another 20 minuets got it to be ready.. The staff at the collect hub are ignorant arrogant and obviously don't understand what… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They advertise to be cheap,,,I booked a car from...”

Written on: 22/07/2014

They advertise to be cheap,,,I booked a car from London, to pick up from larnaca airport,,,I payed 117 pounds,,,when I got there I was told that there was a deposit of £800 to leave,and if I dident I would loose my 117 pounds I payed.i asked wy wo sent I told when I booked,,they said o,,,it's in the small print ,,,,,you plonkers ,,wy whrite something in tiny print if you want customers to see… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“How long car hire companies get away with hidden charges”

Written on: 19/07/2014 by Regan215 (1 review written)

Pre paid for 14 day car hire before going to Portugal. Website did not show hidden charges that would be applied. What do you do, take the risk or pay the amount to cover the excesses? Final cost was almost double the initial hire charge. Even the car was not great and had covered over 64k kilometres and also developed fault on passenger air bag… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Took my money!”

Written on: 17/07/2014 by LCP123 (1 review written)

Booked and paid for a car online.....they (Coventry branch) called back an hour later to say they had no cars so would issue a refund straight away. 13 days later they still have my money and won't respond to any number of emails, online complaint forms and messages to their Facebook pages. My only option now is to sue them in the courts to get my money back. DO NOT USE BUDGET UNLESS YOU WANT TO LOSE YOUR HARD EARNED MONEY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Rental Experience”

Written on: 17/07/2014 by CannonCahill359 (1 review written)

Rented a car from Budget in August 2013 in Barcelona but am writing the review now after looking up reviews from a company that I had booked this year and was so horrified by the reviews I have cancelled the booking and used Budget again. I then had the realisation that it seems nobody writes good reviews for car rental companies so if all you hear are horror stories these reviews are worst than useless. Booked as economy and was given the choice of a VW Polo or a Skoda Fabia both looking… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“No problems”

Written on: 15/07/2014

I used an online broker to get the best deal- and it suggested Budget. I wanted a car at CDG airport, Paris for a fortnight. All the rental agencies were in the same Portacabin and I discovered that Avis and Budget shared everything. In fact, the paperwork was all on Avis headed paper. I had no problem picking up the car- and it proved to be a high-end spec- more so than I had paid for. And I wasn't charged more (this at the start of July and including 14/07- peak holiday time). I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Left stranded in the rain”

Written on: 15/07/2014 by 189Koch (1 review written)

We hired a car through budget in Florence, Italy. The booking was confirmed and specified all payment details and that my husband would be driving. When we arrived to collect the car, the so-called assistant said that she couldn't give us the car since my husband was the driver and it was my credit card. She needed to register me as a driver (at an extra cost) which by that point I would have paid except that my drivers license was at home, 12 hours away by plane. My husband had lost his credit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Fuel policy 'rip off'”

Written on: 03/07/2014 by suejdavies (1 review written)

Before I made my reservation I checked the fuel policy online. The website clearly states that customers have options regarding fuel including returning a vehicle with a full tank. We were told when we collected the car that it was 'the rule' that the car was rented with a full tank and should be returned empty. This is my first complaint. Fuerteventura is only a small island and we did not want to pay for fuel we were not going to use. We returned the car with the take a quarter full. My… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A rip off!”

Written on: 02/07/2014 by Hickeyrp347 (1 review written)

We hired a car via Expedia.co.uk from Budget Car Rental in Malta Luqa for 5 days. The customer service rep there asked us if we wanted Super Collision Damage Waiver. We said we didn't want it. She shoved a document under our nose told us to sign it, wrote something in after and popped in an envelope and gave it to us. We discovered she had written in hand after we signed that we had agreed to the Super Collision Damage Waiver at 72 euros! The car hire itself cost less than that! We are… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ripped off in Orlando”

Written on: 24/06/2014 by MJR_UK (1 review written)

Hired a car in Orlando. Did not notice they had added the 'extra' insurance which I had not requested. On my return, found I had been charged for this insurance and tolls even though we never went through any express toll; we always paid in cash! This is not the first time they have done this but it is definitely the last time. DO NOT USE Budget… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview