Budget Car Rental Reviews

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Latest Reviews

★☆☆☆☆

“Fuel policy 'rip off'”

Written on: 03/07/2014 by suejdavies (1 review written)

Before I made my reservation I checked the fuel policy online. The website clearly states that customers have options regarding fuel including returning a vehicle with a full tank. We were told when we collected the car that it was 'the rule' that the car was rented with a full tank and should be returned empty. This is my first complaint. Fuerteventura is only a small island and we did not want to pay for fuel we were not going to use. We returned the car with the take a quarter full. My… Read Full Review

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★☆☆☆☆

“A rip off!”

Written on: 02/07/2014 by Hickeyrp347 (1 review written)

We hired a car via Expedia.co.uk from Budget Car Rental in Malta Luqa for 5 days. The customer service rep there asked us if we wanted Super Collision Damage Waiver. We said we didn't want it. She shoved a document under our nose told us to sign it, wrote something in after and popped in an envelope and gave it to us. We discovered she had written in hand after we signed that we had agreed to the Super Collision Damage Waiver at 72 euros! The car hire itself cost less than that! We are… Read Full Review

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★☆☆☆☆

“Ripped off in Orlando”

Written on: 24/06/2014 by MJR_UK (1 review written)

Hired a car in Orlando. Did not notice they had added the 'extra' insurance which I had not requested. On my return, found I had been charged for this insurance and tolls even though we never went through any express toll; we always paid in cash! This is not the first time they have done this but it is definitely the last time. DO NOT USE Budget… Read Full Review

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★★☆☆☆

“Pick up point rip off”

Written on: 23/06/2014 by lynwill53 (2 reviews written)

Cork airport Ireland to pick up a car booked from UK. After paying 72 euros I had already been made aware of the extra 28E I would have to pay at Cork. So there I was, at the desk, being told that over 90E would be charged to my card for the full tank of fuel, to be refunded if I brought it back full. My fuel consumption during the rental period told me that 90E would buy about 1 +half tankfuls! Total rip-off if you don't bring it back full. Now for the Insurance, which I thought was included… Read Full Review

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★☆☆☆☆

“Budget USA underhand tactics and addtional charges”

Written on: 05/06/2014 by ccPrince388 (1 review written)

Upon return from my USA holiday I found a $260 additional charge for a car upgrade I was never offered and didn't know I received! I am used to their agents trying to push upgrades and additional insurances to weary travellers but this is the first time I have had an upgrade slipped in without being brought to my attention. Be warned, these agents must be on some sort of commission for upgrades and they are now using underhand tactics to force an upgrade in the hope you don't notice when all… Read Full Review

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★☆☆☆☆

“dublin airport/ the bully boys”

Written on: 02/06/2014 by muriel.gray (1 review written)

no way were we getting our pre-paid car ,unless we paid 1300 euros or £16.75 a day not happy as I had already taken out insurance with another company my partner opted to pay with his card £117.25 so we thought, oh no there was £162.85 off it.when we brought the car back they handed me a receipt for£76 78 credit,when my c,card statement came in they had taken out £49.67, god knows what that was for.so beware of booking a car with BUDGET you,will be in for a nasty surprize on your credit… Read Full Review

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★☆☆☆☆

“Customer service disaster”

Written on: 28/05/2014 by CarinaWade384 (1 review written)

Someone scraped car in accident, Budget took €700 of my credit card and were to take off the third party (who left his insurance details) they didn't contact him for 4 months...it had now been almost a year and there is no customer service at all, I cannot even find out when I would be likely to get money back. Aside from the accident there were so many hidden charges when I returned the car it was twice the price. They send me from one email address to another, it is the worst experience… Read Full Review

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★☆☆☆☆

“fraude”

Written on: 23/04/2014 by 360Wren (1 review written)

we paid from Italy. At the counter they said they would not charge that credit card and asked us to provide them with another one. The first one was for reservantion purposes only. Upon retunr we found out we were charged twice. Now they say the second charge was for extras contained in the contract that we signed. They also added that after long fliths one can be so tired who does not undertand what he signs... we also keep recevind bills for tolls… Read Full Review

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★☆☆☆☆

“I will never hire from Budget again ”

Written on: 20/04/2014 by wellknownmyth (1 review written)

Hired a car in Chicago Midway Airport and returned to O’Hare after a 32 day hire. Checked in ok but the cars were some distance from the desk. When I got to the car I could see a few scratches, I opened it up and I saw the interior was stained and grubby. I could see there were no more cars in the section and I was on a tight schedule so I drove it away. When I returned the car I was asked about the scratches. I responded they were already there and even if the were not I had full insurance… Read Full Review

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★☆☆☆☆

“Ripped off for seat cleaning!!”

Written on: 19/04/2014 by Munneo222 (1 review written)

Hired a Budget car through Rental Cars.com - would never use either company EVER again!! We had a Ford Focus Estate in Poland for a week, from Katowice airport. The car was OK, but there were some marks on the back seat when we hired it - my mistake for not going back to the desk to report the marks, or take photos when I collected the car - but the desk was quite a walk and the kids were playing up, so we wanted to get on to our destination, 3hrs drive away. The car was returned after a… Read Full Review

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★☆☆☆☆

“terrible in belfast international airport!!!!”

Written on: 15/04/2014

booked through atlas, requested a diesel car as I am not good with biting points on petrol cars, which they said they would try and get. When I arrived in Belfast at Budget, there was a note requesting this but they where giving me a petrol car anyway as no diesel left. It would have been nice to have been told this would happen? Anyway, Budget at Belfast International airport where terrible. He kept wanting to charge me another £9 a day to cover the excess despite me explaining I had… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 12/04/2014 by JulietteMason11 (1 review written)

I am from Saskatchewan Canada, my car had gone into the shop to be fixed and under insurance I was entitled to a rental car. It was the worst experience i am young 21 years old I was treated like garbage the entire time dealing with this lady, it was fine I thought maybe she was having a bad day but I went bad the next day and again she was being so rude to me despite my kindness towards her. All my questions were not her problem I finally went bad the 3rd day and there was a customer in front… Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 08/04/2014 by AShields (1 review written)

DO NOT book Budget at Orlando Airport. We returned from our trip, to find an extra $319.54 charge on our card, when we expected only the cost of a tank of gas. On arrival at Budgets desk, we were asked if we wanted to pre pay our gas, to which we agreed. She then asked for our credit card, and my husbands signature. Unknown to us, she had added a load of extra insurances to our cover. Initially Budget refused a refund, as they claim we had signed for the extras, however after much negotiation… Read Full Review

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★☆☆☆☆

“Switch and bait”

Written on: 03/04/2014 by egNichols224 (1 review written)

Classic switch and bait. We arranged a car for £61.50. Arriving at the airport we were hard sold the additional insurance as we would be held responsible for any damage (and would have to ok £850 on our card). We were told the insurance was an additional £20 a day. But, as a bonus, they upgraded our car! Just looking through the paperwork now, I see that if they had given us the lower class car we originally booked, the additional insurance would have cost us only £13 a day. So their… Read Full Review

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★★★★☆

“Great sevice bargain price & new cars! Bournemouth ”

Written on: 02/04/2014 by anjpops (1 review written)

After reading negative reviews I felt that I had to have my say on Budget Car rental (Avis) the service I received in Bournemouth was excellent and hassle free. I needed a car whilst mine was being fixed and was given a brand new Fiat 500 for a bargain price I cannot fault it, extension was a simple phone call and I would definitely recommend it to friends and family!… Read Full Review

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★☆☆☆☆

“Not Recommended - Completely let me down”

Written on: 26/03/2014 by Pedro3gb (2 reviews written)

As a special treat we went to USA earlier this month. My big treat for my wife was to drive down Highway 1 from San Francisco to Monterrey in an open top car. Booked a Mustang with Budget situated behind our hotel. We called in the day before to check collection times and confirm details. Although we had booked GPS were told it was not available. The branch manager said she would order it for next day. Went to collect the car at 7.45 and found that the car had not arrived and was not… Read Full Review

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★★☆☆☆

“Do not trust Budget in the UK - they are liars.”

Written on: 20/03/2014 by K.Anisko (1 review written)

Got a discount code from Budget and used it to book a car in London (Gatwick). The reservation number is 3674-5508-GB-2 and the promised amount was £156.25. On arrival I found that (an it was NOT clearly stated anywhere) that rental office is closed. I was with my wife and two small children and it was 2 o'clock after midnight my local time (22.00 London time) so you can imagine how stressed I was. No signs, phone call leads to answering machine promised that office will be open TOMORROW… Read Full Review

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K.anisko's Response to K.Anisko's Review

Written on: 21/03/2014

To be fair, I would change the review stars and say that finally Budget write me the promise to refund the difference and even to refund the looses on conversion ratio.

But it takes 10 days to react and money were finally charged from my credit account!

Overall, the car was very good, the service on the phone was helpful and, despite that mistake, the service at the collection point was good.

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★☆☆☆☆

“NEVER AGAIN”

Written on: 10/03/2014 by Jannaina (1 review written)

I just had the worst experience with this company . I rented a car with GPS service and the device just stopped working , leaving me lost in the city of Miami . Well , I spent almost two hours trying to find the way to the airport without GPS , when I could get there I sought help from the company . Well , that's when my problems started . The employee who assisted me said it would replace the unit , since the PIN number that was given did not work , but could only do that if I give back the… Read Full Review

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★☆☆☆☆

“Budget. Rent. A. Car. Fradulent. Scammers”

Written on: 24/02/2014 by Aquarius1109 (1 review written)

I. Got. Bamboosled. Into. Renting. A. Car. Other. Than. The. Car. I. Reserved. Because. It. Wasnt. Available. I. Had. To. Cancel. My. 7 day. Trip. And. Returned the. Car. I. Got. Charged. For. 7 days. Instead. Of 3. They. Gave. Me. The. Runaround. , they. Have. Horrible. Costumer service. ,...this. Company. Has 407 complaints. And. Bad reviews including. An. Ex employee exposing. Them. , a you. Tube. Video also. Complaining. And. They. Have. A. Lawsuit. From. Ada.org. How. Can. These. In… Read Full Review

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★☆☆☆☆

“money grabbing”

Written on: 01/02/2014

we booked a ford suv for 6 days hire from Miami international airport in November 2013. We booked this using the online booking on the Budget website. The online booking confirmed that collision damage waiver was included as was supplementary liability insurance. Whe we arrived at the Budget desk, we were informed that no insurances were included and we were charged an extra £250.00 on top of the £135.00 already paid. This made the car hire 3 times the cost we were expecting. Despite numerous… Read Full Review

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