Budget Car Rental Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
429
7% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Budget Car Rental - Ask a question now

Media Gallery for Budget Car Rental

Budget Car Rental
Budget Car Rental
Budget Car Rental
Budget Car Rental

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“misleading quote!!”

Written on: 24/06/2016 by Galbraithig404 (1 review written)

Just hired one today 21/6 for pickup in southeast England for 28days. When called day before was asked to arrive by 0915 because" they have an appointment elsewhere at 11am" I hired 10am to return 10am 19/7 28 days by now looking at paperwork..they said I collected the car at 0925 which i did not- they kept me waiting past 10 am saying car was being cleaned! And now paper work says 28 days 0.6 hrs! So charged for 29days. I shall be calling first thing tomorrow morning to complain and will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Budget avis decieving car rental company”

Written on: 21/06/2016 by ElianaMorgan108 (1 review written)

I hired a car from newcastle budget avis throu cardelmar website. First they did not give me car i reserved online. Secondly he refused to add driver and said go back to the company you booked through. Terrible situation happend when i went to return the car. I left the initial paper at home and he asked ne that if i dobt have that paper he will assune all damages and scratches in the car are done by me ans will charge me for them. While i was on the phone to wife to make sure paper is in the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible, deceiving rental activities”

Written on: 14/06/2016 by Craigyx495 (1 review written)

I rented a car from Budget. I made the reservation through Expedia. When I arrived to Budget's office at the airport, they did not honor the price expedia quoted and due to my urgency I had to pay much more than the Expedia Quote. Not only that, the GPS did not worked and I complain at the delivery of the car,but they did not discount the GPS price from my bill. I travel a lot and I will never rent a car from Budget.I'm spreading the word since I'm in Public Relations and marketing tasks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor employee training”

Written on: 11/06/2016 by Losiglow (1 review written)

This is my 2nd time being let down by Budget. Guess I didn't learn my first time. The first time, they wanted to charge me an extra day because I showed up an hour early to pick up the car. So I just waited the hour then picked it up. I could see the car I was renting through the window the whole time so it's not as if anyone else had it. They just didn't want me to have it an hour early without paying an extra day I guess. That was in Miami, Florida. I was later contaced by a Budget rep after… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE - RIP OFF!!!”

Written on: 30/05/2016 by 52Callahan (1 review written)

We booked a van at the Southend Branch a few months before we needed it. We got a bit of a discount because we booked early and it was for the May Bank Holiday and we booked it for a week. We got a phone call on the afternoon that we were due to pick it up to say that the vehicle we had booked had been brought back damaged and that they could not get another vehicle for us as it was May Bank Holiday. They told us they had tried to get us another one but to no avail. So we were left… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Rental in Shannon Airport, Ireland had pros and cons”

Written on: 16/05/2016 by claysoup75 (1 review written)

My mother and I rented a Nissan Pulsar from Shannon Airport in Ireland recently. When we got to the desk, the people working there were nice, but no one came out to where our car was. They told us where it was, but couldn't find it. There was a young man working outside the entrance we came out and he told us where to go and we found the car. We rented a GPS with our car and about 25-30 min. after leaving the airport it died. It turned out that the power was low on the GPS. We felt that they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Car Hire Experience Ever”

Written on: 15/05/2016

Prebooked a car at Malta Airport and duly arrived at desk at designated time. No staff to be seen. After about 5/6 minutes waiting asked the guy on one of the other rental desks if he knew where Budget staff were. He replied "probably outside somewhere having a cigarette." Further 10 minutes elapsed before a lady turned up & processed our booking with no apology for the wait. She told us to make our way to the car park & another staff member would be there to check over the car before we drove… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BUDGET CAR RENTAL, RUPERT STREET BRISTOL. soon as...”

Written on: 27/04/2016 by Denzell1968 (1 review written)

BUDGET CAR RENTAL, RUPERT STREET BRISTOL. soon as myself and my partner entered the rental place, they looked at us like we were criminals! 1. They called dvla to clarify that the liecence my partner had was real 2.they still didnt believe him so they said they will search for him on the electrol roll, they said he is not and he is..... The manager came out not happy and asked to speak to the the woman on the desk basically she came back and said she couldnt rent us a car.... I Asked her… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst experience ever!!”

Written on: 05/04/2016 by 444Serrano (1 review written)

Not the cheapest and customer service is the worst I've experienced. Booked a van 2 weeks in advance. Received confirmation by email. Called 15 minutes early to confirm I was on my way on the day of collection. To my surprise, got told there was no van available! Lady on the phone said she only received my booking the night before and did not have my contact details to let me know. Of course that was absolute b*********t. If they were able to confirm my booking when the booking was made surely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“absolutely disgusting service”

Written on: 18/03/2016 by tadiwulk1 (1 review written)

ABSOLUTELY DISGUSTING SERVICE. Booked van on the morning to pick up it at 12 (Telford) . Went there and guess what? Wan is not available.No one ring me before to let know that is no van for me. NEVER AGAIN,STAY CLEAR IF YOU DON'T WANT BE DISAPPOINTED… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Daylight Robbery”

Written on: 05/03/2016 by PJ3582 (1 review written)

We recently hired a vehicle from Budget in February 2016. On returning the vehicle and receiving our final bill it became apparent that we had been charged almost twice what we were expecting. We originally requested online to hire a Skoda Octavia Estate for the time period with an agreed online price of £301.53. We arrived at the Heathrow Budget office (having come off a 14 hour flight from Singapore with 2 toddlers). On arrival to the office, we were informed by the budget staff member that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Budget could not process my refund”

Written on: 04/03/2016 by JimKP (1 review written)

I have had the worse experience with all Budget agents trying to get my cancelled contract refunded. I wish someone from Budget management would contact me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WATCH OUT FOR OVER CHARGING”

Written on: 20/02/2016 by Marshzz473 (1 review written)

Picked up my rental from CA airport Budget rental. Added on insurance charges I didn't ask for or was told about… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't Use Budget Atlanta”

Written on: 08/02/2016 by jdsearls (1 review written)

I filled the tank just before returning to the airport and also received a receipt upon drop off that indicated no charge for gas. When my credit card statement came, it showed an additional charge for gas. Budget is not operating ethically and everyone that uses them should beware… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Didn't have car I booked, charged me more for another one”

Written on: 01/02/2016 by Saunderspg269 (1 review written)

I booked the car online several months in advance. I turned up and they didn't have the category of car I booked. In fact, they didn't have any cars apart from one in a higher category. But I would have to pay the difference - £70 for a week's hire! I needed a hire car so I had absolutely no choice but to accept this. I found it outrageous that I had to pay for something that was 100% their fault. They knew I was coming, after all. They were apologetic but they really should not have charged… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Clean Car Return - No Mud or Else”

Written on: 15/01/2016 by 224Reed (1 review written)

I could not believe that they charge fees if you return a car that a normal car wash would clean the vehicle. When I returned a car in Mesa Arizona, they wanted me to go to a car wash to get rid of some mud caused by the tires down a dirt road. There charge is $75. I talked them out of it when I told them I was going to dispute the charge on my credit card immediately. I even told them when I was renting the car I was going up to snow area and all I did was go to my home that has a dirt road… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service at Manchester Airport”

Written on: 29/12/2015 by staceybennettspoldi (2 reviews written)

The sales assistant tried hard to sell us an upgrade but I was having none of it (due to previous bad experiences with car hire). In the end he gave us the upgrade for free (whehter it was because they didn't have our size car available or he was just being nice, I don't know). It was 2 days before Christmas and he also gave our two kids a selection box each. Another assistant helped us to take our luggage to the car which was great. However, he didn't check the car for pre-existing damage. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Budget counter Sales dishonest sales”

Written on: 22/12/2015 by WilliamHittinger (1 review written)

I prepaid for a budget car rental selecting all the criteria i needed for my rental at the time 10/27/2015. Upon pickup the counter sales tried to up charge me for additional insurance for which I declined as I have personal car insurance the includes rental cars. I initialed the contract document as instructed by the counter sales in order to pickup the car. upon returning from my trip I checked my credit card to find that Budget rental car had billed my credit card again for 67% of the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Williamhittinger's Response to WilliamHittinger's Review

Written on: 22/12/2015

I made this review after calling Budgets customer support group presenting my case. They refused to respond appropriately, I contacted them with my compliant online and to my huge surprise they have agreed to refund me the full amount of the second charge. Kudos to them for Redeeming themselves consider my rating changed higher!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“budget miami”

Written on: 08/12/2015 by carhirescam (1 review written)

Anyone signing the forms pre car-hire should be very careful what they sign for. I got charged for personal insurance that I never asked for. I did sign the form about 4 different places ,one of which was the insurance box. Never will I use budget again anywhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Biggest bunch of schemers I have ever come across. I...”

Written on: 08/11/2015 by joffa (1 review written)

Biggest bunch of schemers I have ever come across. I booked a car rental, had a prepaid voucher, and they still charged me $600 for extras that I didn't want, and they never told me I would be charged for. They are out to get as much money as they can from you, please be careful what you sign, you might think it won't cost you money, but it will and they won't tell you. You will only find out when you get your credit card bill… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview