Budget Car Rental Reviews

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Latest Reviews

★☆☆☆☆

“Be careful what you sign. Dishonest. We booked a...”

Written on: 17/11/2016

Be careful what you sign. Dishonest. We booked a vehicle through Booking.com to be collect from the LA international airport branch of Budget. On arrival we presented our paper work including proof of the additional accident cover we had taken out through Booking.com. The Budget agent then handed us paper work with the instruction we were required to sign in various places then we could be on our way. At no point was further additional insurance cover discussed and certainly not… Read Full Review

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★☆☆☆☆

“Budget? Never again!”

Written on: 02/11/2016 by warriguy (1 review written)

We hired a mustang convertible from Budget in Miami and when we tested the hood, we found the rear window didn't come all the way back up leaving a 3 inch gap. The Budget staff said 'Just pull it up with your fingers.' which was a stupid thing to suggest to a customer so we asked for a replacement. We drove off not immediately noticing how dirty the replacement was. Long hairs on the dashboard and nail clippings in the foot well. The windscreen was so dirty we had to stop off to buy window… Read Full Review

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★☆☆☆☆

“watch what signing”

Written on: 29/10/2016 by NikhilGrace210 (1 review written)

warning watch what sign for as I ended up with money removed from my account when I thought we were signing to hire a car . this happened at orlando airport when tired and wanted to get to digs… Read Full Review

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★☆☆☆☆

“Not disclosed charges”

Written on: 15/10/2016 by Jamest266 (1 review written)

I would not even give Budget 1 star we booked through a travel agent on gold insurance arrived at airport signed for what we thought was for the car and unknown to me we were then charged for more insurance cover at £90.74, we paid for cover to toll costs and then were charged $29.50 for charges once back in UK. We did sign at the airport on a tablet but were never advised in relation to extra charges and told to sign on dotted line without explanation. Will never use again .Acknowledge you… Read Full Review

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★★★★★

“Excellent Service at Palma de Mallorca Airport”

Written on: 06/10/2016 by DjMorrison (1 review written)

After a nightmarish experience getting to Mallorca, our holiday properly started when we got to the Budget desk at Palma Airport. The service was quick and efficient and we were given clear directions on where to go to pick up out car. The car, a Skoda Yeti, was in excellent condition and in the correct bay. A prior mark on the front bumper of the car was clearly marked on the documentation and the car was otherwise immaculate. All costs had been clearly outlined and the return could not have… Read Full Review

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★☆☆☆☆

“extra charges”

Written on: 28/09/2016 by MrOddie (3 reviews written)

We have just been charged 29 Euros for fuel despite the fact that we filled the tank until it was literally dripping over the top, just before dropping it off at the Arricefi Airport. The guy taking the keys off us at the airport just got in the car, noted down the milage, did not look in the tank and then handed us a receipt for the car which included the 29 euros - didn't think to question it at the time - eager to get to the check in desk. A week later, they sent us an invoice for the 29… Read Full Review

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★☆☆☆☆

“extra charges”

Written on: 28/09/2016 by MrOddie (3 reviews written)

We have just been charged 29 Euros for fuel despite the fact that we filled the tank until it was literally dripping over the top, just before dropping it off at the Arricefi Airport. The guy taking the keys off us at the airport just got in the car, noted down the milage, did not look in the tank and then handed us a receipt for the car which included the 29 euros - didn't think to question it at the time - eager to get to the check in desk. A week later, they sent us an invoice for the 29… Read Full Review

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★☆☆☆☆

“Rude customer service in San Fran! Will never use again ”

Written on: 26/09/2016 by Bartonxj321 (1 review written)

1st time to San Fran and i traffic was really bad Budget charged us for another fiull day… Read Full Review

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★☆☆☆☆

“Over charged impossible to get money back ”

Written on: 13/09/2016 by Sarah217 (1 review written)

I was charged twice for a sat nav system on my credit card. Despite sending through the original invoice, and the new invoice that clearly shows duplicate charges budget are putting more and more obstacles in the way of a refund. Getting through on the phone takes an age, and despite acceptance by the operator of an error they are unable to process refunds. I would avoid budget at all costs. I for one will never use them again… Read Full Review

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★☆☆☆☆

“If I could give them no stars I would. I am a regular...”

Written on: 03/09/2016 by bambam333 (1 review written)

If I could give them no stars I would. I am a regular car renter in a number of countries and hired a car from Phuket airport on line for 6 days at 5580 baht (930 per day) and was happy with this as we needed a car in Phuket. It was a Brio Amaze. After 4 days I emailed and asked if we could extend and drop off else where. No reply. I then phoned the area number and was told to go back to the Patong agent we picked the car up from. At first he suggested another 7 days at a lesser daily rate… Read Full Review

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★☆☆☆☆

“I had booked and prepaid the smallest most economic...”

Written on: 23/08/2016 by Strongqg295 (1 review written)

I had booked and prepaid the smallest most economic car for my mini break to the UK to see my brother who is dying from cancer in the brain, probably the last time I will ever see him, as I am a student with little money at my disposal. I also paid for the basis insurance. When I got the counter tired after a long delayed journey, all I wanted to do was pick up my rental and get on my way to pick up a girl of 17 who was waiting for me alone in Basildon town centre. I was prepared for the usual… Read Full Review

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★☆☆☆☆

“32 weeks for refund.”

Written on: 18/08/2016 by MaxMiller (1 review written)

I hired a VW golf at Arecife airport on 24th march for 7 days. The policy is pick up with full tank return empty. On a small island it is very hard to use a tank in one week! When I went to the car to drive back to the airport i was unable to open the car with the remote. As the handbook was in the car i phoned Budget/avis at the airport but they did not answer the call. I had to leave the car and get a taxi to the airport. On arrival at the airport i went to the desk and explained the position… Read Full Review

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★☆☆☆☆

“budget is what they are not ”

Written on: 16/08/2016 by 480Anderson (1 review written)

I booked and paid two cars online to pick up at cork airport, at the budget sales desk I was assured that I would need further insurance despite my having rental agreement insurance and also separate car damage refund insurance so I took there advice,but I later found that I also had been charged for windscreen cover for both and RD assist for one.My online price of £224 per car eventually translated to almost double and I had fully paid for fuel so that had no influence upon costs.This is not… Read Full Review

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★☆☆☆☆

“Non existent customer service”

Written on: 13/08/2016 by AngelaJB (1 review written)

After our rental we received an invoice for damage that we do not believe we caused. No details whatsoever, just a charge to our credit card for "damage". There was no one to check the car on our return so impossible to verify. We raised a complaint but no response 3 weeks later. We chased via email but no response. We called Customer Services only to be told "it's a different department and they would get back to us.". Nothing still. After 5 weeks we tried to get a response via Twitter… Read Full Review

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★☆☆☆☆

“Double charge”

Written on: 28/07/2016 by Maxim_rus (1 review written)

We hired a car in Budget in Costa Rica international airport When we made reservation on their site price was $560 In fact, at the Budget office, price grown up more the twice They explained this that on site were prices without insurance. Nevertheless we hired car paid price and paid by cash $1310 Then car was returned without penalties and final invoice was signed we left Costa rica Only after two days we found out that Budget charged us again on $1310 from credit card. I was calling in… Read Full Review

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★☆☆☆☆

“Rip off and terrible customer service”

Written on: 27/07/2016 by smudgedog (1 review written)

I use lots of car rental companies both for businees and leisure and believe that I am savvy as to their hidden / unexpected charges. My credit card has just been charged 289euro post rental from Budget at Almeria airport in Spain . I was expecting a charge of 64euro for choosing the fuel up front option. After a long wait on the phone to question the charge I was informed that I have also been charged 208euro because I had a blow out and had been charged for the tyre....YES 208 euro for one… Read Full Review

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★☆☆☆☆

“Ripped off at Nice airport”

Written on: 12/07/2016 by LynAlisonField (1 review written)

The nice lady at the desk told us there was an alternative car available. No mention of additional cost at any point. Our rental was MORE THAN TWICE the price we thought we were paying. Very deceitful behaviour. Will never rent through Budget again… Read Full Review

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★☆☆☆☆

“Double fuel charge”

Written on: 12/07/2016 by AnnabelleParker90 (1 review written)

We hired a car with Budget in Corfu for 10 days at the end of June. We were happy with the service and car until we got home and found we had been charged an additional 70 euros for a prepaid tank of fuel. Having advised we would return the car with a full tank at the end of the rental and done so we are now in dispute with budget over this charge. We had requested a receipt when returning the car to say the car had not been damaged and had a full tank but were told they did not do this… Read Full Review

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Carolinelou's Comment

Written on: 12/07/2016

I should also add that to fill the tank was 25 euros, nowhere near the 70 euros they charge!!!

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Mroddie's Comment

Written on: 28/09/2016

we have just been charged 29 Euros for fuel despite the fact that we filled the tank until it was literally dripping over the top, just before dropping it off at the airport. The guy taking the keys off us at the airport just got in the car, noted down the milage, did not look in the tank and then handed us a receipt for the car which included the 29 euros - didn't think to question it at the time - eager to get to the check in desk. A week later, they sent us an invoice for the 29 euros. We have the receipt for the petrol and are going to argue it.

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Mroddie's Comment

Written on: 28/09/2016

we have just been charged 29 Euros for fuel despite the fact that we filled the tank until it was literally dripping over the top, just before dropping it off at the airport. The guy taking the keys off us at the airport just got in the car, noted down the milage, did not look in the tank and then handed us a receipt for the car which included the 29 euros - didn't think to question it at the time - eager to get to the check in desk. A week later, they sent us an invoice for the 29 euros. We have the receipt for the petrol and are going to argue it.

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Mroddie's Comment

Written on: 28/09/2016

we have just been charged 29 Euros for fuel despite the fact that we filled the tank until it was literally dripping over the top, just before dropping it off at the airport. The guy taking the keys off us at the airport just got in the car, noted down the milage, did not look in the tank and then handed us a receipt for the car which included the 29 euros - didn't think to question it at the time - eager to get to the check in desk. A week later, they sent us an invoice for the 29 euros. We have the receipt for the petrol and are going to argue it.

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★☆☆☆☆

“Hired a car in Chester for the weekend I prepaid to...”

Written on: 03/07/2016 by Glassnt322 (1 review written)

Hired a car in Chester for the weekend I prepaid to save time when I arrived i was told they hadn't received payment so i had to go to the bank to get proof of payment when i returned the said that was fine but when i returned the car i was told my deposit would be returned by the following day one week later i received my deposit back minus another hire charge when i rang customer services the said it was because i hadn't received payment so i had to prove it all over again then was told my… Read Full Review

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★☆☆☆☆

“Customer Service just as bad as Rental Desk”

Written on: 28/06/2016 by Thompson203 (1 review written)

Last month I posted a review under title "Worst Car Hire Experience Ever". I complained to Budget customer service on 28 May about my experience. Website indicated would get a response within 15 days. No response received so emailed again on 18 June. Guess what? Still no response. This company is the pits!… Read Full Review

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