Budget Car Rental Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
7% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Budget Car Rental - Ask a question now

Media Gallery for Budget Car Rental

Budget Car Rental
Budget Car Rental
Budget Car Rental
Budget Car Rental

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“VIP”

Written on: 24/11/2014 by Farleywm47 (1 review written)

Not many people leave reviews, myself being one of them. So I thought id leave one for these guys as my whole experience of Budget at Totnes Train Station was simply excellent!! I knew it was a Meet & Greet (Very Posh!) when I booked online, but what I didn't expect was the high level of communication from the local office. I got the usual email confirmation when I booked but then 4 hours before my train was due to arrive from London (I was still in London!) I had a Text from Hewitt Hire… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“avoid budget car rental at all cost”

Written on: 21/11/2014 by 469McKenna (1 review written)

I have never dealt with a more unprofessional and awful company in my life. We hired a moving van in november 2013, which resulted in a disagreement as they said the spare tyre was missing, this had never been checked when we picked it up. Several months later they kept accessing my bank account and just taking money. After threatening to take them to court they returned the money but never sent a reply to my emails. Over a year later they have contacted us being very rude and demanding a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Budget Car Rentals”

Written on: 20/11/2014

Booked with Budget for 2 week holiday in Orlando via Rentalcars for £245. Had to queue for 30mins before being attended to.The representative was very friendly and chatty.Tried to get me to upgrade but I politely declined. He then engaged me in light conversion before stating I did not have anything extra to pay. At no point were any additional extras,apart from the upgrade, discussed.He asked for my credit card and stated that there was just $333.22 to pay which I presumed was the outstanding… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not Hire from Budget - Try and Upgrade or Down grade”

Written on: 26/10/2014 by potts68 (1 review written)

We arrived in San Fran on 5 Oct 2014 to collect a hire car from Budget San Fran Airport, I booked a Ford Edge car. On arrival I was told that this car was not available. However, they could upgrade me to a Ford Explorer which was good although this car is too large and I would not feel comfortable driving due to the size that's why I requested the Ford Edge which I had on my previous visit to USA.I was told this vehicle was not available and I could have a similar car a Mazda. I asked for the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid renting from Budget UK - my worst experience ever”

Written on: 23/10/2014 by Donovanyi289 (1 review written)

Avoid renting from Budget UK, especially their St Pancras branch! I'm normally renting cars 10-15 times a year and this was by far my worst rental experience ever. I will never rent from Avis/ Budget again and won't advise anyone to do so. 1. They will try to swindle you into accepting a car a category below under false pretense of internal system mistake 2. They will not inspect a car upon return in front of you. 3. They will claim damage retrospectively and charge your credit card before… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I hired a car from Dubrovnik airport for 10 days...”

Written on: 20/10/2014 by d3marco (1 review written)

I hired a car from Dubrovnik airport for 10 days travelling to be dropped off at Budget Car Rental office at Pula Airport. When I first picked up the car the man at the office was rude, ignorant, and just plain grumpy. He took a security deposit of 3000 kuna or £315 from my visa debit car which was to be refunded once the car was returned to Pula Airport on time, with a full tank, and in the same condition as I had received. Ten days later I dropped the car of at Pula Airport satisfying all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Budget truck rental mckinney”

Written on: 18/10/2014 by Mrnursing (1 review written)

I rented a truck from this company here in mckinney. Before I went to the their office I made a check on the internet and their offer was one of the best. It's around $19 for 24 hours which is a good deal. However, after seeing the contract when I was about to pick up the truck. It says there that I have to pay $0.69 for every mile. This thing I don't understand you hire a truck to use it not to park it for 24 hours. Anyway, I swallowed that term now they told me I have to acquire insurance for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Good service”

Written on: 16/10/2014 by garycobby (1 review written)

Hired a hyundai i30 at malaga airport I paid 220 pounds for 2 weeks and the only extra charge was about 60 pounds for 3/4 tank of fuel i used. I had no problems at all and would use them again in the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID Budget Rent-A-Car and Priceline!!”

Written on: 28/09/2014 by Cassie58 (1 review written)

AVOID Budget Rent-A-Car and Priceline!! This was the first time I used Budget but also the last time. I would tell everyone not to use this dishonest company. Reasons: 1. Did not get the car I reserved. Talked into getting a larger car. 2. Initially, I reserved an economy car on Aug 23, 2014 for 2 days. At their SFO airport counter, I told the staff I would need it for 4 days instead of only 2 days (before the deal was concluded and paid, NOT after!) and I wanted to make sure there would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“We arrived at JFK intl airport at 3 pm after a long...”

Written on: 23/09/2014 by 283Sawyer (1 review written)

We arrived at JFK intl airport at 3 pm after a long journey and were astounded to have to pay for an additional hour as our contract started at 4 pm. We are frequent travelers to the USA and it's the first time that we have such a bad experience. The front desk employee was so unpleasant that we wished another one was available. She made absolutely no effort to speak clearly and slowly to visibly foreigners. When we returned the car, too bad for us, here again she was and asked me unpleasantly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad Budget experience”

Written on: 19/09/2014 by Cutch (1 review written)

I booked a car from Budget Edinburgh for pick up at 10 am. I arrived shortly after 10 to find a queue out the door. I waited for an hour an a half to be served only to be told after the paperwork was complete that the car would be ready soon. The car was finally ready at 12.30 two and a half hours late. I had remained calm through all this but complaint after the car delay was met with only excuses. This is appalling service and totally unacceptable. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Overall a good experience.”

Written on: 17/09/2014 by 90Blackburn (1 review written)

Rented a car from Budget Sep 1 . The rate they offered was the least expensive. Wanted initially to rent from Sixth Rent a car but they do not have an office at the terminal and they were supposed to wait for us upon arrival. However they did not show up perhaps because our flight was delayed. Budget gave us an extra driver option without charge.The car had already some scratches and dents which was noted by Budget before we rented the car. We also took pictures of the car before going… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware of unexpected surcharges”

Written on: 10/09/2014 by jmz45 (1 review written)

As a frequent traveler to the US and Canada, I use to rent cars at different airports with different rental car companies. I was unlucky enough to rent a GMC Yukon XL last August in Montreal by BUDGET. I'm willing to warn customers against some snares embedded in Budget's rental contracts in Canada. First, customers are not informed from the start of what the compulsory insurances cover or not. Second, you are not informed that there will be a drop off surcharge of approx. $100 with no other… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad Service”

Written on: 09/09/2014 by Tamer888 (1 review written)

I rent a car from Budget-AVIS Lebanon - Beirut: 1- The rental process took me 45 minutes exactly to be completed 2- The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken 3- After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire 4- They refused to give me back the deposit until checking the tire at a gas station, and they said they will contact me 5- 3 days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad Service”

Written on: 09/09/2014 by Tamer888 (1 review written)

I rent a car from Budget-AVIS Lebanon - Beirut: 1- The rental process took me 45 minutes exactly to be completed 2- The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken 3- After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire 4- They refused to give me back the deposit until checking the tire at a gas station, and they said they will contact me 5- 3 days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad Service”

Written on: 09/09/2014 by Tamer888 (1 review written)

I rent a car from Budget-AVIS Lebanon - Beirut: 1- The rental process took me 45 minutes exactly to be completed 2- The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken 3- After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire 4- They refused to give me back the deposit until checking the tire at a gas station, and they said they will contact me 5- 3 days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dishonest liars - Avoid like the plague”

Written on: 09/09/2014 by debherts (2 reviews written)

We rented a car through a 3rd agent for pick up at Orlando Airport and which went to Budget. Once at the Airport we had to queue for 15 minutes (lot long I know but there were only 2 people in front of us), the representative at the counter after just typing and generally chatting to us showed us the contract on the screen to sign, we queried why there was a figure on this as we had already paid, she assured us that these were not additional charges and were included in our initial payment and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting service!”

Written on: 08/09/2014 by sheila.masters (1 review written)

We won't be using Budget again. We had a pre-paid voucher which covered everything but have charges , which we have been told by the UK customer service team was included in the voucher - so in effect have paid for it twice. The incompetent customer rep at Jacksonville airport converted £528.33 to $533.52 ?what???? Didn't know what he was doing and kept asking other agents for help, so again we have been charged twice for part of the car hire also (which was covered by the pre-paid voucher)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Debherts's Response to sheila.masters's Review

Written on: 09/09/2014

Budget will just say they stand by what is on the contract. We have had the same problem at Orlando Airport where the representative blatantly lied and told us the amounts on the contract were already included in the amount we originally paid and would not be charged to our card as we continually queried them. I don't understand how they can get away with it.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Customer of 9 years”

Written on: 04/09/2014 by juliecostello (1 review written)

Budget car hire always exceeds my expectations. They always make sure that when I arrive the process takes all of 5 min or less. And they always have the car I requested and if not they give me something better. All cars are spotless. Customer service is great always so friendly. I would never use another company as budget are the best hands down… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Dishonest information at O'Hare regarding I-pass”

Written on: 31/08/2014

On our first trip to Illinois we rented a car at O'Hare,from Budget. We were 'persuaded' to rent an I-pass at $7/day, which is certainly useful if you are going to be driving around Illinois on the highways most of your time. However we expressly told the salesman that we were going to be spending most of our trip outside of Illinois - in Indiana, Kentucky and Tennessee - but he told us it is still useful, even adding that in Kentucky some of the tolls are $3 (as opposed to the 1.50 on average… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview