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| Value for Money | 1/10  |
|---|---|
| Reviewer Rating | 0.9/10 |
| Overall Rating | 1/10  |
Full review by
Guest.
on 7th Jul 2008
User Rating : 1
Respect :
0
Good Points: Web booking available
Bad Points: Web-booking not fulfilled, policies inflexible and never to customer's benefit, no concept of customer service
General comments: I would not recommend using this company!
Guest.'s review and ratings | 25 words
Review by
Guest.
on 23rd Jun 2008
User Rating : 1
Respect :
0
If you do rent from budget make sure that your time is right on your contract, otherwise you will be charged for extra day.
Guest.'s full review | 209 words
Review by
bobetjo
on 12th Jun 2008
User Rating : 5
Respect :
0
Car booking out was fairly easy and there was a thorough check by the delivery staff at the airport. On return we had a bit of a dispute about whether the tank was really full or not (The needle touched the full mark but did not totally occlude it). Min charge was going to be for an eighth of a tank. After 45 mins I managed to persuade them to accept 10 euros (even that was steep).
bobetjo's full review | 86 words
Review by
martjn
on 21st May 2008
User Rating : 10
Respect :
0
Budget - Downtown Calgary. We rented a car from Budget Downtown Calgary. We hired the car from 9am Sunday to 9am Monday. Since we had no parking on Sunday night, we decided to drop the car off at the Budget drop off point, their office, downtown Calgary at 1am. After much thought, my fiance dropped the key into their 'key drop box', since there was video surveillance there he thought it would be safe to use the key drop box. The next day we get a call from budget looking for the key. We advised ...
martjn's full review | 173 words
Review by
Ladislava
on 24th Apr 2008
User Rating : 0
Respect :
0
Was given a brand new SKODA ROOMSTER with delivery mileage only on the clock, less than an hour later and just over 60 miles on the clock the clutch went, waited another 3 hours for a replacement that looked as though it came from the local scrapeyard, then 2 weeks later despite being told I would not have to pay for the new clutch I noticed on the credit card statement that they had charged me £158 for the new clutch. All in all just avoid Budget at Prague airport.
Ladislava's full review | 104 words
Review by
edcarbery
on 26th Mar 2008
User Rating : 1
Respect :
0
I used the currency conversion process called Dynamic Currency Conversion. Budget Rent a Car at Belfast International Airport provided me with this service where I could pay in Euro instead of Sterling (since I had an Irish credit card) when I picked up a car at Belfast International Airport. This service ended up costing me an extra 22 Euro. I noticed what I thought was an error in overcharging my card when I got my credit card bill a while later. I emailed them back and fourth and they eventua ...
edcarbery's full review | 112 words
Review by
CONRAI
on 20th Aug 2007
User Rating : 1
Respect :
0
In June 2007 I rented a car from Domicar, Budget representative in Israel to receive it Vienna in order to travel to Slovenia.
During the e-mail writing before the reservation I verified if the price is final and include the extra for entering in Slovenia. I receive as an answer that the price is final and there is no extra for entering in Slovenia.
When I arrived to Vienna airport the Budget personnel charge me an extra of 10 Euros per day for entering in Slovenia.
When I returned in Isr ...
CONRAI's full review | 105 words
Review by
bigdode
on 11th Aug 2007
User Rating : 0
Respect :
-1
Having booked and pre-paid I found last minute that I had to travel a couple of hours earlier and hence pick up the car 2 hours early. I queued for over a hour only to be be told that I could not get the car until the collection time of the booking. No offer was made to check if the car was available or to pay extra for the additional hour. I had to walk away and hire from another operator. The airline were flexible with an internet prepaid booking, it's interesting that this car hire firm c ...
bigdode's full review | 171 words
Review by
guytmartin
on 5th Jul 2007
User Rating : 0
Respect :
0
We rented a 16 seater minibus to take students to Paris. We parked in a secure car park and came back the next day to find the vehicle wasn't working. A diagnosis from the garage worked was the diesel pump. The fuel light hadn't come on but we put some diesel in there and tried again. Nothing. We called Europ Assistance for whom I have nothing but praise and they organised our recovery. The recovery driver came and diagnosed the diesel pump and took the vehicle away. With the responsibility of h ...
guytmartin's full review | 352 words
Review by
bigbadbug
on 2nd Apr 2007
User Rating : 2
Respect :
0
On picking up at the airport, the bill doubled due to so-called charges that were never mentioned on the internet. On returning the car, the bill increased again. Do not trust this company! They clearly instruct their staff to up-sell you while misleading you about the true costs. Do not, under any circumstances, accept their offer of cheap fuel! They actually charge you for the whole tank but at a reduced rate. This will only work for you if you use over 3/4 of the gas. On exiting I was asked t ...
bigbadbug's full review | 146 words
Review by
trishvalenci
on 2nd Jan 2007
User Rating : 0
Respect :
0
When I rented the car from Budget, there were very big scratches all over it. I went and told their representative about it so that he could make a note of it. However, he said that they were out of the forms and that since I had already reported the scratches it was okay to go ahead with the vehicle. Three months later I received a bill for $535.67 stating that I needed to pay for the bodywork because of the scratches. When I called up to inquire about the bill they said that since I had not pr ...
trishvalenci's full review | 118 words
Review by
DG123
on 3rd Nov 2006
User Rating : 1
Respect :
0
When I picked the car up from Budget Car rental on our honeymoon, there was damage to the bumper. They could not give us another car, so I had to accept it, ensuring that they acknowledged the damage (the car overall was in poor condition). The next thing I know is my credit card bill turning up with ridiculous charges on it. Budget had not even had the courtesy of informing me that they were charging me for a bumper that I had not damaged! Customer service were worse than useless, ignoring ...
DG123's full review | 135 words
Review by
para8dox
on 18th Oct 2006
User Rating : 0
Respect :
0
We 'reserved' a truck for moving 5 hours away. When we went to pick up the truck it was not there. 8 hours and much aggravation later we had a truck, but much smaller than what we had reserved, and we were charged more! When we tried to resolve this problem with the Budget Car Rental corporate office, we were told we would receive a partial refund. When we did not receive the refund we called again, and we were told by another representative that the previous representative was not authorized to ...
para8dox's full review | 157 words
Review by
ghadjich
on 4th Oct 2006
User Rating : 0
Respect :
0
The customer service representative told me that I had to buy their car insurance because "they don't deal with the insurance company of the customers but only with the customer themselves." So in order to rent the car I had to buy insurance. She then told me that it was only 15 dollars, but never explained that it was $15 per day + additional charges per day. Since I had no option I agreed, she printed the documentation and proceeded to tell me that my charge was 162, which I found very reasona ...
ghadjich's full review | 311 words
Review by
Ruth72
on 20th Sep 2006
User Rating : 0
Respect :
0
Budget rent a car is a complete rip off and every time you go to their desk either to pick the car up or to drop it off all they do is take your money off you for any kind of stale reason which they invent there and then. The staff are very arrogant and unhelpful and thanks to them I left Ireland with a very bad taste in my mouth and will never return again.
When we first arrived at Cork airport we were told that our excess will be 900 Euros if we don't take their insurance, having paid for ...
Ruth72's full review | 384 words
Review by
amaranth
on 16th Sep 2006
User Rating : 0
Respect :
0
I have had two experiences with budget and they have both been terrible. They deserve to be in a hall-of-shame or shut down.
amaranth's full review | 166 words
Review by
reacock
on 10th Aug 2006
User Rating : 0
Respect :
0
The service at Budget Car Rental was incredibly slow, and there was absolutely no focus on customer service. In the end there were many add on charges which were not advertised nor presented by counter clerk. The car was rushed through their cleaning process, and still had refuse from the previous renter in the car.
But worst of all, they charged me $694 for concealed damage to the car which was not my fault, but it was charged to me because I was the last renter, even though they admitted it w ...
reacock's full review | 126 words
Review by
Doctormac
on 29th Jul 2006
User Rating : 0
Respect :
0
The car I hired from Budget Car rental was in good condition, but they managed to charge double the price!!!! I booked through Holiday Autos and paid for all the insurance needed through their website. However, at Aldergrove Airport they were very busy with ten people waiting. The assistant asked did I want full insurance, and I said yes, I had booked and paid via Holiday Autos. She took my credit card details and quickly got me to sign the rental agreement, and then put it in an envelope.
I ...
Doctormac's full review | 119 words
Review by
RebWoac
on 21st Apr 2006
User Rating : 0
Respect :
+1
I recently hired a car from Budget Ireland and from reading the other reviews I think their MO is pretty similar worldwide. I got an internet quote off them and, when I picked the car up, showed it to them and told them it was the price I wanted to pay, to avoid endless questions about optional extras. When the credit card bill came through I discovered that they had STILL overcharged me. When I enquired about it it turned out that the quote excluded charges listed in the TERMS & CONDITIONS of a ...
RebWoac's full review | 147 words
Review by
DSol
on 17th Apr 2006
User Rating : 0
Respect :
0
I rented a car from Budget car rental at Charles de Gaulle Airport in December 2005. There was nothing wrong with the car, which I returned in the same unmarked condition. One of Budget's staff members refused to inspect it! Imagine my delight when they helped themselves to £306 from my bank account 10 days later!
My enquiry met with the response that I'd returned the car with a damaged bumper (first I'd heard of it), but they'd no idea of the details. Eventually I got an apology (via B ...
DSol's full review | 139 words
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