Budget Car Rental Reviews

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0.7 stars
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Average Ratings for Budget Car Rental

  • Value for Money0.7 stars
  • Reviewer Ratings0.6 stars
  • Overall Rating0.7 stars

51 Reviews For Budget Car Rental

  • Guest 20th Nov 2009

    Reviewer rating: 1 stars


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    I arrived at stansted with my confirmation print out ang still got charged double and when i cancelled was told it would take 3 days to refund my money so couldnt even go to another company, ended up using a broker on the phone and got same group car from stansted at half my origional quoted price, budget are useless rippoffs ,, USE A REAL COMPANY

  • Guest 26th Oct 2009

    Reviewer rating: 1 stars


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    I cannot even give this company a rating as low as 1 !!! Booked car on a budget, when we got to collect our car the price increases beyond your control. I have booked hire cars many a time and have not found these issues. Beware, DO NOT BOOK WITH THIS COMPANY UNLESS YOU WANT TO GET RIPPED OFF. Even the car we were given was battered to bits. YOU WILL NOT PAY THE ONLINE PRICE ADVERTISED. YOU WILL PAY NEARLY DOUBLE - OR FACE A CANCELLATION FEE so you are stung either way.

  • Guest 29th Sep 2009

    Reviewer rating: 1 stars


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    A very bad company that doesn't answer to a complaint. I will never book a car at Budget! They gave us a very filthy car with a broken mirror although we booked the car a month before. When we made the complaint, they said they had no company that can repair the car! Only after we said, that we would like to give back the car, they told us to come on the next day to get another car. So we had a whole day of our holidays lost in driving to and from Budget. As we wanted a refund for this, we didn' ...

  • Guest 23rd Sep 2009

    Reviewer rating: 1 stars


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    The Customer Service at the Budget car rental desk was the worst I ever had. Additional charges were high,the car was a joke, and the treatment was really bad.

  • Guest 1st Aug 2009

    Reviewer rating: 1 stars


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    Possibly the worst customer service I have ever received. I booked a Budget Car Rental car for 3 days. I had a phone call 2 hours before I was supposed to pick up the car telling me that the last person had not returned the car and they therefore had no car to give me and cancelled my booking.

    The assistant was very unhelpful, he refused to offer me an alternative or phone any of the other London branches to see what they could offer. he then refused to give me the number of head office to comp ...

  • infocus 31st Jul 2009

    Reviewer rating: 1 stars


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    Just stay away from Budget Rental Car in Richmond Hill, Ontario Canada. I reserved a full size sedan more than 2 weeks before my family trip to US. I actually called day before confirm my reservation and everything was just fine. When I went to the location to pick up my car, I was told they have Toyota Corolla for me. After a short conversation, they told me that Toyota Corolla is in fact a full size sedan and I was misinformed by Budget Rental Car website about car size and vehicle category!!? ...

  • Guest 29th Jul 2009

    Reviewer rating: 1 stars


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    We were charged 598 euro to rent a compact car for 4 days. That does include insurance and a full tank of gas. The car had over 100,000 KM on it. It was probably a model from the early 200s. It was horrible. We have had bad experiences with Budget in ireland previously but needed to rent the car in Galway. Earlier in the trip we had a great experience with Hertz. It really pays to reserve from the U.S. for car rental in Ireland.

  • Guest 20th Jul 2009

    Reviewer rating: 1 stars


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    My son and I happily made advanced reservations online for a fourth of July trip which was to be started on July 3rd.We made reconfirmations 3 days prior (i am always organized and timely)We were to be picked up by 8 am on July 3rd.At 8 am we called and got a gruff voice that stated"i don't know anything about that i can't leave here i have 21 reservations and i am alone.When the manager arrives i will call you."This went on till 9:30 am when we decided to drive over there.He insisted for me to ...

  • Guest 17th Jul 2009

    Reviewer rating: 2 stars


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    On arrival we collected our car from Budget Care Rental expecting it to be a Renault Clio sized car but in fact had an Astra estate. Wouldn't normally be concerned considering the differnce in price, but on driving found the air conditioning was not working so had to drive around in 30 degrees heat which was unbearable. The car was not very clean inside and there were quite a few scratches on the outside. Told them about the air conditioning on returning the car but don't think anything will ...

  • Guest 1st Jul 2009

    Reviewer rating: 0 stars


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    Budget rental car Germany.
    Went bankrupt May 5 2009. Our car broke down and we were not compensated for anything. We paid for our own taxi to get a new car which was faulty. GPS also didn't work. They wont compensate because they are bankrupt.

  • Ransdorp 29th Jun 2009

    Reviewer rating: 1 stars


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    Budget Car Rental Miami-airport. Rental in may 2009. Counter at airport was hard to find and closed. Sign said go outside to the shuttle-bus. Could not see any sign. Bus passed and after waving with both arms he stopped in the middle of the road. Crowded and full of luggage we stopped at Budget after a 15 minute-drive. Bad organization at that office. Lady at the desk busy with several things at the same time. Helped us very bad, because she made us pay for insurance we didn't want or needed.
    Be ...

  • leeb75 Rank: Lance Corporal 12th Jun 2009

    Reviewer rating: 0 stars


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    Last week I rented a car from Budget Car Renta. By the time I returned the car I felt like I had not received value for money.Firstly, when I booked the screen clearly laid out a summary of the charges. What was not so clear was the airport surcharge of ' 28. This was equal to half of the rental value and I feel this alone justifies it being displayed with the rest of the charges.Next was the condition of the vehicle. It was possibly used in a banger race prior to being handed over to me. ...

  • Guest 22nd Apr 2009

    Reviewer rating: 0 stars


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    i strongly recommend not to use Budget Car Rental to rent a car based upon my recent experience in orlando, fl.

  • minicompany Rank: Lance Corporal 28th Mar 2009

    Reviewer rating: 0 stars


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    I hired a car from Glasgow Airport for 8 days at a cost of around £150 which I thought was reasonable. The staff were good and no issues with picking up and dropping off. Well so I thought. A few days later I checked my credit card only to see that I had been charged over £56.
    I called Budget and spoke with a representative who advised me that this was due to a puncture and a small chip in the driver side window (note the small chip was noted in the rental agreement when I hired t ...

  • Astrocyte 15th Jan 2009

    Reviewer rating: 2.5 stars


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    I don't suppose Budget Car Rental are any worse than the rest but, like the rest, they don't seem the slightest bothered about customer satisfaction or repeat business.

    My hire was at Glasgow Airport and at the desk we were told "we're not like othe car hire firms" - sorry, but you are!

  • Guest 11th Nov 2008

    Reviewer rating: 0 stars


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    Budget Car Rental charged us 531.00 US for a 26 hour rental that was suppose to cost 199.00. I would not recommend Budget car rental. They are no budget at all.

  • Ted Jenner 8th Nov 2008

    Reviewer rating: 0.5 stars


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    We arrived at Dublin airport and we were told our car was ready. When we got to the transaction, we were offered an 'upgrade'. The upgrade was a RAV 4 and we had booked a Ford station wagon. I refused the upgrade because 5 adults and a lot of luggage would not fit in. We were eventually offered a Skoda Octavia estate which could be delivered in 30 mins. I accepted this, but when the car arrived it had no hubcaps and a very large smash in the nearside wing. Of course I refused this, and I was off ...

  • Josiequevo 31st Oct 2008

    Reviewer rating: 0.5 stars


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    We hired 2 cars from Budget while on holiday in Florence, Italy. Collecting the cars took 2 hours which was just the start of things to come. One of the cars broke down on the second day and we had to wait the whole day for a tow truck to arrive. The car was then taken to a garage and fixed only to break down again on the third day. Again we had to wait for a tow truck and were without a car. In the end Budget supplied another smaller car via Avis. On our return, I am still 2 months later, ...

  • Guest 31st Oct 2008

    Reviewer rating: 0.5 stars


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    We turned up at Dublin Airport and we were greeted by the main desk to say our car was ready. When we actually got to the hut were the cars were booked out, we were told that we had been given an 'upgrade'. I had booked a station wagon and they wanted to give me A 4X4 with small luggage space. I refused, saying that it was the luggage capacity I needed. After 45 mins, an Octavia was offered, complete with a seriously smashed in nearside front wing and no wheel trims. I refused this, after which ...

  • faz fazilani 28th Oct 2008

    Reviewer rating: 0.5 stars


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    Car in need of repair. Car dirty. No fuel. Stereo not working. Unfriendly staff. etc. In addition you may well receive a very poor service. Especially at the Marleybone branch in London. Having rented a car from Budget Marylebone office in London I seriously regret my action. This rental for me was nothing but a nightmare! I blame myself for not researching enough before renting from Budget Car Rental. I was fooled by the name thinking is well established but I was wrong. It was franchised! Ver ...

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