Budget Car Rental Reviews

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Latest Reviews

★☆☆☆☆

“Charged $22 for using the E-Toll for $2.25 worth of tolls!”

Written on: 20/07/2017 by dbrindle92 (1 review written)

Firstly, we ordered a ford focus "or similar" and got a Mitsubishi Lancer. I asked did it have bluetooth and a usb or aux port for music. Was told yes but the bluetooth wouldn't connect (probably because I have an english phone) and the USB wouldn't play music from my phone. We had to hunt s=various shops for an FM transmitter (we were in the US for 2 weeks making several long car journey's). The guy on the desk was more concerned with trying to sell me a mustang for an extra $400 than what I… Read Full Review

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★★★★★

“Excellent van rental”

Written on: 13/06/2017 by jostan (1 review written)

After comparing options in Bristol, I chose Budget. I hired an almost new VW Transporter van to drive into France and back. Their office in central Bristol, Rupert Street was the most accessible. (Other companies expected customers to travel to the airport for vans which could be driven abroad.) The staff were knowledgeable and very helpful and the process was quick, including the paperwork for France. As with all vehicle hire companies, insurance and excess liability feature large. I bought a… Read Full Review

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★☆☆☆☆

“Warning”

Written on: 01/06/2017 by sbRodgers373 (1 review written)

WARNING ABOUT ABOUT BUDGET CAR HIRE!!! All seemed well till i checked the reciept in departures in orlando international when i noticed they had charged me $382 for additional insurance. Completely amazed and angry at how this possibly happened as when we initially picked up the car the gentleman asked if we wanted an upgrade to which my exact words were 'No, and we already have insurance so we dont want any other insuramce'. After that the only other words he spoke were to print here and sign… Read Full Review

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★☆☆☆☆

“Hired a Budget car through Ryan Air.com for 116 euros ...”

Written on: 13/05/2017 by vkSmith175 (1 review written)

Hired a Budget car through Ryan Air.com for 116 euros On arrival at Malaga Airport took ticket and waited 45 mins to be seen. Handed over my Voucher only to be told it did not include Insurance. I said it does include Insurance. I was then informed that had I booked direct through Budget the car would have been Insured for the amount of money but since I had done it through Ryan air the vehicle would not cost me 247.45E for 7 days collision damage waiver and an extra 56.21E for theft… Read Full Review

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★★☆☆☆

“horrible lines”

Written on: 04/05/2017 by metacom3 (1 review written)

This was the one blemish on a wonderful trip. The pick-up line was so long at Charleston S.C. airport that people were shouting for the manager and calling people to get attention. Signs for queues were very confusing, not enough help, and poor response to multiple complaints from many angry customers. After an hour wait we finally received a car that had a horrible front end noise. Because we were now running late for appointments we kept the car against my better judgement, knowing that… Read Full Review

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★☆☆☆☆

“Budget car rental … never again!! We booked via...”

Written on: 02/05/2017

Budget car rental … never again!! We booked via Ryanair website and included the insurance from AXA insurance. When we received a confirmation email from AXA, we got to know that our excess was €1800!! When we arrived at Trapani airport, we had to wait for over two hours in a queue of only 3 people. The woman at the desk was taking a long time with each client as she didn’t know her job well and was asking help from her colleagues all the time. When it was our turn to be given our car, we… Read Full Review

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★☆☆☆☆

“Hidden extras”

Written on: 18/04/2017 by Dkleinergaines (1 review written)

I went to great lengths to read the small print before arriving at belfast airport but couldnt find anything stating the excess would be 1000 if anything happened to the car. I thought the collision damage waiver would cover that. I ended up paying almost 3 times as much as i thought it would be. I prefer open and honest companies… Read Full Review

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★☆☆☆☆

“DO NOT HIRE CARS FROM BUDGET - RIP OFF”

Written on: 21/03/2017 by Sears471 (1 review written)

We visited knock airport and collected our hire car in the rain - inspected it as best we could it was fine and brand new. At the desk we were told our damage waiver insurance was a rip off and we should buy thiers or pay £1500 excess on a card. We had the insurance already from axa but they insisted on the excess charge so we paid it. On returning the car the man said we had scratched the back bumper which we knew we had nt as it had been parked on the hotel car park against a wall in the… Read Full Review

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★☆☆☆☆

“lying agents, terrible customer service!”

Written on: 20/03/2017 by KimberlyFigueroa121 (1 review written)

Upon arrival in LAX airport, our agent presented me with nice cars such as Lexus and Infinity. I reserved for a mid-size SUV. For a second I thought she was giving me an upgrade, but she didn't mention the extra costs until after I picked a "suppose" vehicle. She kept insisting that I would need a bigger car because I have 5 luggage! She asked which insurance I wanted, but I said I would like to use my own insurance. She said I can't and that I would have to get insurance through them. I felt… Read Full Review

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★☆☆☆☆

“Smaller car than I ordered”

Written on: 07/03/2017 by scottyboy197 (1 review written)

I wish I had looked at this site before ordering. I ordered a compact car for what was initially 3 weeks of hire moving to potentially 4 months while I wait for my own car to be built. Everything went smoothly etc, I picked up the car which is a Peugeot 208 and as I was in a rush, apart from checking the paintwork etc I headed off. It wasn't until a bit later when I had been driving that I thought that this car is smaller than I expected. Doing a search I found that it's a Sub Compact car… Read Full Review

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★☆☆☆☆

“Company is a rip off”

Written on: 16/02/2017 by smeghead1989 (1 review written)

Recently booked a pre-paid van at what I thought was a good price until I was told first of all I needed an extra £200 on my card which I did organise than to be told it has to be a credit card even though I needed the card I prepaid with which is a debit card which they took the money no issue, the problem came when I cancelled my booking within 24 hours due to not having a credit card, I was told I would get a full refund, no money came back to me so I called again and received an email say… Read Full Review

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★★☆☆☆

“a disappointing car rental”

Written on: 07/01/2017 by helllo (2 reviews written)

We rented a mid-size car from Phoenix with a drop off in Salt Lake City through Air Miles. After the sales person questioned how much luggage we had, our mid-size car turned out to be a Mitsubishi Lancer - a car with no power. We were told no other cars were available - they were busy (the time was mid-day). But, we could upgrade! We were then told we had little negotiating room in an upgrade because we had booked through a third party! Finally, we felt we were heavily penalized for dropping… Read Full Review

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★☆☆☆☆

“LYING CHEATING BUDGET”

Written on: 13/12/2016 by coppeerman (1 review written)

THIS IS AN EMAIL I SENT TO EASYCAR, WHO HAD ARRANGED MY RENTAL, IN AN ATTEMPT TO DEMONSTRATE TO BUDGET THAT THEY HAD CHEATED ME OUT OF OVER $100. I spoke to Cassius today re the problem I am experiencing in getting Budget to understand that they cannot allow their counter staff to rip-off innocent customers like me by not clearly explaining any extra charges before getting the customer to sign the rental agreement. She talked to us about the re-fuelling charge of $47.50 and we agreed this… Read Full Review

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Difoxglove's Response to coppeerman's Review

Written on: 14/12/2016

Wow will take note and not use this company, good luck with your case and thanks for the warning customers will vote with there feet!

Budget off my list now along with alamo as had similar case with alamo refusing to add me on as driver( even with paperwork) just wanted to sell add on's

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★☆☆☆☆

“Be careful what you sign. Dishonest. We booked a...”

Written on: 17/11/2016

Be careful what you sign. Dishonest. We booked a vehicle through Booking.com to be collect from the LA international airport branch of Budget. On arrival we presented our paper work including proof of the additional accident cover we had taken out through Booking.com. The Budget agent then handed us paper work with the instruction we were required to sign in various places then we could be on our way. At no point was further additional insurance cover discussed and certainly not… Read Full Review

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★☆☆☆☆

“Budget? Never again!”

Written on: 02/11/2016 by warriguy (1 review written)

We hired a mustang convertible from Budget in Miami and when we tested the hood, we found the rear window didn't come all the way back up leaving a 3 inch gap. The Budget staff said 'Just pull it up with your fingers.' which was a stupid thing to suggest to a customer so we asked for a replacement. We drove off not immediately noticing how dirty the replacement was. Long hairs on the dashboard and nail clippings in the foot well. The windscreen was so dirty we had to stop off to buy window… Read Full Review

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★☆☆☆☆

“watch what signing”

Written on: 29/10/2016 by NikhilGrace210 (1 review written)

warning watch what sign for as I ended up with money removed from my account when I thought we were signing to hire a car . this happened at orlando airport when tired and wanted to get to digs… Read Full Review

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★☆☆☆☆

“Not disclosed charges”

Written on: 15/10/2016 by Jamest266 (1 review written)

I would not even give Budget 1 star we booked through a travel agent on gold insurance arrived at airport signed for what we thought was for the car and unknown to me we were then charged for more insurance cover at £90.74, we paid for cover to toll costs and then were charged $29.50 for charges once back in UK. We did sign at the airport on a tablet but were never advised in relation to extra charges and told to sign on dotted line without explanation. Will never use again .Acknowledge you… Read Full Review

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★★★★★

“Excellent Service at Palma de Mallorca Airport”

Written on: 06/10/2016 by DjMorrison (1 review written)

After a nightmarish experience getting to Mallorca, our holiday properly started when we got to the Budget desk at Palma Airport. The service was quick and efficient and we were given clear directions on where to go to pick up out car. The car, a Skoda Yeti, was in excellent condition and in the correct bay. A prior mark on the front bumper of the car was clearly marked on the documentation and the car was otherwise immaculate. All costs had been clearly outlined and the return could not have… Read Full Review

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★☆☆☆☆

“extra charges”

Written on: 28/09/2016 by MrOddie (3 reviews written)

We have just been charged 29 Euros for fuel despite the fact that we filled the tank until it was literally dripping over the top, just before dropping it off at the Arricefi Airport. The guy taking the keys off us at the airport just got in the car, noted down the milage, did not look in the tank and then handed us a receipt for the car which included the 29 euros - didn't think to question it at the time - eager to get to the check in desk. A week later, they sent us an invoice for the 29… Read Full Review

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★☆☆☆☆

“extra charges”

Written on: 28/09/2016 by MrOddie (3 reviews written)

We have just been charged 29 Euros for fuel despite the fact that we filled the tank until it was literally dripping over the top, just before dropping it off at the Arricefi Airport. The guy taking the keys off us at the airport just got in the car, noted down the milage, did not look in the tank and then handed us a receipt for the car which included the 29 euros - didn't think to question it at the time - eager to get to the check in desk. A week later, they sent us an invoice for the 29… Read Full Review

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