Budget Car Rental Reviews

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Latest Reviews

★☆☆☆☆

“Don't Use Budget Atlanta”

Written on: 08/02/2016 by jdsearls (1 review written)

I filled the tank just before returning to the airport and also received a receipt upon drop off that indicated no charge for gas. When my credit card statement came, it showed an additional charge for gas. Budget is not operating ethically and everyone that uses them should beware… Read Full Review

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★★☆☆☆

“Didn't have car I booked, charged me more for another one”

Written on: 01/02/2016 by Saunderspg269 (1 review written)

I booked the car online several months in advance. I turned up and they didn't have the category of car I booked. In fact, they didn't have any cars apart from one in a higher category. But I would have to pay the difference - £70 for a week's hire! I needed a hire car so I had absolutely no choice but to accept this. I found it outrageous that I had to pay for something that was 100% their fault. They knew I was coming, after all. They were apologetic but they really should not have charged… Read Full Review

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★☆☆☆☆

“Clean Car Return - No Mud or Else”

Written on: 15/01/2016 by 224Reed (1 review written)

I could not believe that they charge fees if you return a car that a normal car wash would clean the vehicle. When I returned a car in Mesa Arizona, they wanted me to go to a car wash to get rid of some mud caused by the tires down a dirt road. There charge is $75. I talked them out of it when I told them I was going to dispute the charge on my credit card immediately. I even told them when I was renting the car I was going up to snow area and all I did was go to my home that has a dirt road… Read Full Review

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★★★★★

“Great service at Manchester Airport”

Written on: 29/12/2015 by staceybennettspoldi (2 reviews written)

The sales assistant tried hard to sell us an upgrade but I was having none of it (due to previous bad experiences with car hire). In the end he gave us the upgrade for free (whehter it was because they didn't have our size car available or he was just being nice, I don't know). It was 2 days before Christmas and he also gave our two kids a selection box each. Another assistant helped us to take our luggage to the car which was great. However, he didn't check the car for pre-existing damage. I… Read Full Review

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★☆☆☆☆

“Budget counter Sales dishonest sales”

Written on: 22/12/2015 by WilliamHittinger (1 review written)

I prepaid for a budget car rental selecting all the criteria i needed for my rental at the time 10/27/2015. Upon pickup the counter sales tried to up charge me for additional insurance for which I declined as I have personal car insurance the includes rental cars. I initialed the contract document as instructed by the counter sales in order to pickup the car. upon returning from my trip I checked my credit card to find that Budget rental car had billed my credit card again for 67% of the… Read Full Review

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Williamhittinger's Response to WilliamHittinger's Review

Written on: 22/12/2015

I made this review after calling Budgets customer support group presenting my case. They refused to respond appropriately, I contacted them with my compliant online and to my huge surprise they have agreed to refund me the full amount of the second charge. Kudos to them for Redeeming themselves consider my rating changed higher!

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★☆☆☆☆

“budget miami”

Written on: 08/12/2015 by carhirescam (1 review written)

Anyone signing the forms pre car-hire should be very careful what they sign for. I got charged for personal insurance that I never asked for. I did sign the form about 4 different places ,one of which was the insurance box. Never will I use budget again anywhere… Read Full Review

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★☆☆☆☆

“Biggest bunch of schemers I have ever come across. I...”

Written on: 08/11/2015 by joffa (1 review written)

Biggest bunch of schemers I have ever come across. I booked a car rental, had a prepaid voucher, and they still charged me $600 for extras that I didn't want, and they never told me I would be charged for. They are out to get as much money as they can from you, please be careful what you sign, you might think it won't cost you money, but it will and they won't tell you. You will only find out when you get your credit card bill… Read Full Review

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★☆☆☆☆

“Bangor maine budget is the worst ”

Written on: 27/10/2015 by Armanio312 (1 review written)

Overcharged me and lied. Stay away......charged me 982.65 when I was told it would be 198.45… Read Full Review

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★☆☆☆☆

“ripoff”

Written on: 26/10/2015 by Ava323 (1 review written)

be careful if you get the insurance make sure you get what you paid for i ask for the 11.00 a day and the girl gave me the 52.00 a day but it was not broke out unti i drop the car off. i would never go back to this place if you paid me.they what me to say something good the only good is NOTHING AT ALL… Read Full Review

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★☆☆☆☆

“miss sold insurance that I didn't need or ask for”

Written on: 13/10/2015 by louwild78 (2 reviews written)

Picked our hire car up from orlando airport all fine until the end of my holiday when I dropped the car off. After checking my credit card I had been charged insurance that I did not need nor ask for as I had already purchased insurance weeks before with a separate company. The fact that I was not given the option to accept or decline this leads me to think that I am not the first person miss sold insurance. Explained this to someone at budgets desk in orlando airport and she agreed to drop… Read Full Review

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★★★★★

“First Time User - Fantastic”

Written on: 04/10/2015 by Bensargeant1966 (1 review written)

This is the first time we have rented a car from Budget. I had read various reviews and was a little worried. Those worries were totally unfounded. We arrived at Orlando International on Sunday the 13th September. We saw the lines at the other rental counters and thought great a long wait after a 9 hour flight from the UK. How wrong was I, no line at the Budget counter, we were served straight away by a very pleasant young gentleman. The process was quick we were allocated a 2015 KIA Optima… Read Full Review

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★☆☆☆☆

“never never never”

Written on: 24/09/2015 by mach1challenger (1 review written)

We rented a car from budget. After arriving at paphos airport we were greeted by the rep of the car hire firm. We signed all paperwork and we went to collect our car. We noticed a group of very angry people gathered arround our vehicle. At this point things turned very very ugly, it turned out our car had been wrongly parked. These people then turned there anger to us and we were told we were going nowwhere , there behavour was discusting to say the least . They were rent a thugs at best. They… Read Full Review

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★☆☆☆☆

“Awful Awful Awful - Venice city, Italy”

Written on: 22/09/2015 by tunworththunderbolt (6 reviews written)

Waited in line for an hour. Computers down. Agents chair and desk fell apart in front of us. Rude staff. Two female Budget agents had a blazing row in Italian in front of everyone We were lucky and got a dirty car with no petrol "no fuel in Venice" Lie. Most were far more unlucky. We witnessed: - An American who had pre ordered and prepaid for an automatic to be told she had ordered it at 8am and it was now 10am so as you are late we let it go (despite them arguing that the reason they were… Read Full Review

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★☆☆☆☆

“Budget/Avis Car Rental Fuerteventura”

Written on: 06/09/2015

We booked through Easycar and on arrival at Fuerteventura we were met with many additional costs that we had not expected. The "salesman" at the desk informed us that our excess would be 1100 euros if we had an accident even though we had paid CDW in the UK and in order to reduce the excess to zero he tried to sell us a cover for 35 eur per day for a 10 day holiday! We managed to negotiate tis down to 16 eur per day but it was still 160 euros that we hadn't planned for. We also had to pay for a… Read Full Review

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★☆☆☆☆

“Car Hire from Hell!”

Written on: 02/09/2015 by Willoughbyqt288 (1 review written)

Hired a car from Budget at Edinburgh airport. The receptionist was pleasant enough but didn't go into much detail about the hire. Unfortunately, I arrived with my wife and two young children at night so couldn't check out the state of the car myself as there was no-one from Budget to do so. However, the inside was really dirty (bits of paper and bread crumbs on the seat)which should have warned me. In the morning I saw that the car had a very slow puncture but when I phoned to have this… Read Full Review

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★☆☆☆☆

“On arrival in Belfast I was given a car with only 23...”

Written on: 10/08/2015 by alig9 (1 review written)

On arrival in Belfast I was given a car with only 23 miles on it but was assured at their outside office on collection that stone chips and normal driving would not be classed as damage. On return today a 1.1cm hairline scratch was claimed to be damages; this in a country where the hedgerows fall into the path of most roads. On the previous occasion of hiring from this company they deducted charges for petrol even though I had filled the car .25 mile from the airport. I honestly believe that… Read Full Review

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★★★★★

“Would not go anywhere else ”

Written on: 31/07/2015 by HughieRB (1 review written)

I have been using Budget at Leeds Bradford (Hunslet, Leeds Office)for a couple of years now. The service is always excellent, the staff are able, very friendly and most helpful. I use them every few weeks, and have never had a single problem. I have used other well known companies in the past, but the service from Budget knocks 'em all into a cocked hat… Read Full Review

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★☆☆☆☆

“Never use Budget”

Written on: 27/07/2015 by rqBruce417 (1 review written)

Hired a car at Glasgow Airport to save a little over the price for Enterprise. Big mistake. Usual trick, on return, chap too busy to check car and £110 charged to credit card for cut in tyre, which was not there. Believe they use this to get their tyres changed. Fortunaetly I had insurance, but BEWARE. … Read Full Review

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★☆☆☆☆

“Disgusting Service”

Written on: 25/07/2015 by 37O'Neal (1 review written)

I was in Orlando, Florida for a big family holiday a couple of weeks ago, a holiday that we had planned and booked everything for a year in advance in the hope that there would be no "hiccups". Unfortunately this hasnt been the case. We had a rental car booked with Budget, after an excellent 8 hour flight and only a half an hour wait to get through security at Orlando International it was 3pm Florida time so we made our way to the Budget desk to collect our car. After around 40 minutes of… Read Full Review

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★☆☆☆☆

“Worst rental ever. Do not rent ”

Written on: 02/07/2015 by Zavier210 (1 review written)

First time I booked with budget, car was booked for 10am pick up, arrived and they were Out of cars , waited 2 hours before I got one. I had an event to attend and had planned out my journey, I arrived at 10:05 and the customer service tried to imply it was my fault for being 5 minutes late , they gave away the car . This was rental in Nottingham arendale centre. . I waited for car to be brought back from whoever it was. After waiting 2 hours I received car and drove off in the condition it was… Read Full Review

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