Budget Car Rental Reviews

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Latest Reviews

★☆☆☆☆

“Hidden charges”

Written on: 16/10/2017 by Andy_K (1 review written)

I booked a car from Budget for two weeks in August 2017, paying the full amount prior to travel. Whilst obtaining the vehicle I agreed to a further 20 euro charge for toll roads. When I arrived home my credit card had been debited for a further 95 euros. I emailed Budget four times and received no response. I then telephoned and was then put through to a call centre in Budapest who refused to repay the amount as they said I had agreed to further charges for roadside assistance which I had not… Read Full Review

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★☆☆☆☆

“If you have a long time to wait in line rent from. Budget ”

Written on: 15/10/2017 by Retieb (1 review written)

Budget is the worst for customer service. This is the second and last time. Last time we ended up not waiting and rented from hertz. The line wait is over 45 minutes. They know how many cars are being rented yet do not have enough staff to handle. Their customers. Bad enough that you have to wait but I called customer service to ask him a question I was not rude but he hung the phone up on me because I asked him what we could do to get better service. Will never make a reservation… Read Full Review

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★☆☆☆☆

“Budget car rental, Faro Airport”

Written on: 11/09/2017

We hired a small family car at Faro airport and paid £139 for the week. This included "Collision Damage Waiver" and "3rd Party" insurance. When we collected the car we were told to sign some extra forms to say we didn't want any extras. When we returned the car without a scratch a week later. When we got home we found we had been charged an extra 200 Euros for "Collision Damage Waiver" AGAIN, and things like "Roadside Assistance+" "Liability Charges" "Surcharges" and a few more smaller… Read Full Review

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★★☆☆☆

“lost and found”

Written on: 01/09/2017 by Sabrinao14 (1 review written)

please also take care of your client valuable items once left. Before and after should check if any left valuable items left to help and make sure no left items in the car. 2015 left my home key and recently left my prescription sunglasses same response will check once the car returned by another client. What??? I called them and went personally to the rental office just a couple of hours. We know our responsibilities but there was a time we missed to check and left valuable items un noticed… Read Full Review

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★☆☆☆☆

“Buyer beware!”

Written on: 03/08/2017 by Lindanham (1 review written)

I am being charged for a tire at the tune of $500.00 for a tire that was losing air as it was driven off of the Denver Budget lot and returned 34 miles later because the tire was losing pressure. I have talked to 7 representatives from Budget and am told by supervisors that this a a valid charge. Before driving car off lot check everything and be careful what you sign. Will I use Budget again ABSOLUTELY NOT!… Read Full Review

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★☆☆☆☆

“EXTRA CHARGES”

Written on: 02/08/2017 by Coughlin46 (1 review written)

Do not rent from Budget in Port of Paros, Greece. Be aware of extra charges that they do not tell you about unless you read the fine print. We did not get the vehicle promised or similar and had to settle with what was given to us. On arrival in the Port of Paros, we were delayed and contacted Budget to ask about pick up options. The customer service representative told us that she would wait for the late arrival but there was a charge of 30 Euros. We were in agreement with this. When we… Read Full Review

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★☆☆☆☆

“Charged $22 for using the E-Toll for $2.25 worth of tolls!”

Written on: 20/07/2017 by dbrindle92 (1 review written)

Firstly, we ordered a ford focus "or similar" and got a Mitsubishi Lancer. I asked did it have bluetooth and a usb or aux port for music. Was told yes but the bluetooth wouldn't connect (probably because I have an english phone) and the USB wouldn't play music from my phone. We had to hunt s=various shops for an FM transmitter (we were in the US for 2 weeks making several long car journey's). The guy on the desk was more concerned with trying to sell me a mustang for an extra $400 than what I… Read Full Review

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★★★★★

“Excellent van rental”

Written on: 13/06/2017 by jostan (1 review written)

After comparing options in Bristol, I chose Budget. I hired an almost new VW Transporter van to drive into France and back. Their office in central Bristol, Rupert Street was the most accessible. (Other companies expected customers to travel to the airport for vans which could be driven abroad.) The staff were knowledgeable and very helpful and the process was quick, including the paperwork for France. As with all vehicle hire companies, insurance and excess liability feature large. I bought a… Read Full Review

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★☆☆☆☆

“Warning”

Written on: 01/06/2017 by sbRodgers373 (1 review written)

WARNING ABOUT ABOUT BUDGET CAR HIRE!!! All seemed well till i checked the reciept in departures in orlando international when i noticed they had charged me $382 for additional insurance. Completely amazed and angry at how this possibly happened as when we initially picked up the car the gentleman asked if we wanted an upgrade to which my exact words were 'No, and we already have insurance so we dont want any other insuramce'. After that the only other words he spoke were to print here and sign… Read Full Review

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★☆☆☆☆

“Hired a Budget car through Ryan Air.com for 116 euros ...”

Written on: 13/05/2017 by vkSmith175 (1 review written)

Hired a Budget car through Ryan Air.com for 116 euros On arrival at Malaga Airport took ticket and waited 45 mins to be seen. Handed over my Voucher only to be told it did not include Insurance. I said it does include Insurance. I was then informed that had I booked direct through Budget the car would have been Insured for the amount of money but since I had done it through Ryan air the vehicle would not cost me 247.45E for 7 days collision damage waiver and an extra 56.21E for theft… Read Full Review

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★★☆☆☆

“horrible lines”

Written on: 04/05/2017 by metacom3 (1 review written)

This was the one blemish on a wonderful trip. The pick-up line was so long at Charleston S.C. airport that people were shouting for the manager and calling people to get attention. Signs for queues were very confusing, not enough help, and poor response to multiple complaints from many angry customers. After an hour wait we finally received a car that had a horrible front end noise. Because we were now running late for appointments we kept the car against my better judgement, knowing that… Read Full Review

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★☆☆☆☆

“Budget car rental … never again!! We booked via...”

Written on: 02/05/2017

Budget car rental … never again!! We booked via Ryanair website and included the insurance from AXA insurance. When we received a confirmation email from AXA, we got to know that our excess was €1800!! When we arrived at Trapani airport, we had to wait for over two hours in a queue of only 3 people. The woman at the desk was taking a long time with each client as she didn’t know her job well and was asking help from her colleagues all the time. When it was our turn to be given our car, we… Read Full Review

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★☆☆☆☆

“Hidden extras”

Written on: 18/04/2017 by Dkleinergaines (1 review written)

I went to great lengths to read the small print before arriving at belfast airport but couldnt find anything stating the excess would be 1000 if anything happened to the car. I thought the collision damage waiver would cover that. I ended up paying almost 3 times as much as i thought it would be. I prefer open and honest companies… Read Full Review

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★☆☆☆☆

“DO NOT HIRE CARS FROM BUDGET - RIP OFF”

Written on: 21/03/2017 by Sears471 (1 review written)

We visited knock airport and collected our hire car in the rain - inspected it as best we could it was fine and brand new. At the desk we were told our damage waiver insurance was a rip off and we should buy thiers or pay £1500 excess on a card. We had the insurance already from axa but they insisted on the excess charge so we paid it. On returning the car the man said we had scratched the back bumper which we knew we had nt as it had been parked on the hotel car park against a wall in the… Read Full Review

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★☆☆☆☆

“lying agents, terrible customer service!”

Written on: 20/03/2017 by KimberlyFigueroa121 (1 review written)

Upon arrival in LAX airport, our agent presented me with nice cars such as Lexus and Infinity. I reserved for a mid-size SUV. For a second I thought she was giving me an upgrade, but she didn't mention the extra costs until after I picked a "suppose" vehicle. She kept insisting that I would need a bigger car because I have 5 luggage! She asked which insurance I wanted, but I said I would like to use my own insurance. She said I can't and that I would have to get insurance through them. I felt… Read Full Review

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★☆☆☆☆

“Smaller car than I ordered”

Written on: 07/03/2017 by scottyboy197 (1 review written)

I wish I had looked at this site before ordering. I ordered a compact car for what was initially 3 weeks of hire moving to potentially 4 months while I wait for my own car to be built. Everything went smoothly etc, I picked up the car which is a Peugeot 208 and as I was in a rush, apart from checking the paintwork etc I headed off. It wasn't until a bit later when I had been driving that I thought that this car is smaller than I expected. Doing a search I found that it's a Sub Compact car… Read Full Review

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★☆☆☆☆

“Company is a rip off”

Written on: 16/02/2017 by smeghead1989 (1 review written)

Recently booked a pre-paid van at what I thought was a good price until I was told first of all I needed an extra £200 on my card which I did organise than to be told it has to be a credit card even though I needed the card I prepaid with which is a debit card which they took the money no issue, the problem came when I cancelled my booking within 24 hours due to not having a credit card, I was told I would get a full refund, no money came back to me so I called again and received an email say… Read Full Review

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★★☆☆☆

“a disappointing car rental”

Written on: 07/01/2017 by helllo (2 reviews written)

We rented a mid-size car from Phoenix with a drop off in Salt Lake City through Air Miles. After the sales person questioned how much luggage we had, our mid-size car turned out to be a Mitsubishi Lancer - a car with no power. We were told no other cars were available - they were busy (the time was mid-day). But, we could upgrade! We were then told we had little negotiating room in an upgrade because we had booked through a third party! Finally, we felt we were heavily penalized for dropping… Read Full Review

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★☆☆☆☆

“LYING CHEATING BUDGET”

Written on: 13/12/2016 by coppeerman (1 review written)

THIS IS AN EMAIL I SENT TO EASYCAR, WHO HAD ARRANGED MY RENTAL, IN AN ATTEMPT TO DEMONSTRATE TO BUDGET THAT THEY HAD CHEATED ME OUT OF OVER $100. I spoke to Cassius today re the problem I am experiencing in getting Budget to understand that they cannot allow their counter staff to rip-off innocent customers like me by not clearly explaining any extra charges before getting the customer to sign the rental agreement. She talked to us about the re-fuelling charge of $47.50 and we agreed this… Read Full Review

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Difoxglove's Response to coppeerman's Review

Written on: 14/12/2016

Wow will take note and not use this company, good luck with your case and thanks for the warning customers will vote with there feet!

Budget off my list now along with alamo as had similar case with alamo refusing to add me on as driver( even with paperwork) just wanted to sell add on's

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★☆☆☆☆

“Be careful what you sign. Dishonest. We booked a...”

Written on: 17/11/2016

Be careful what you sign. Dishonest. We booked a vehicle through Booking.com to be collect from the LA international airport branch of Budget. On arrival we presented our paper work including proof of the additional accident cover we had taken out through Booking.com. The Budget agent then handed us paper work with the instruction we were required to sign in various places then we could be on our way. At no point was further additional insurance cover discussed and certainly not… Read Full Review

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