Budget Car Rental Reviews

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Latest Reviews

★★★★★

“Would not go anywhere else ”

Written on: 31/07/2015 by HughieRB (1 review written)

I have been using Budget at Leeds Bradford (Hunslet, Leeds Office)for a couple of years now. The service is always excellent, the staff are able, very friendly and most helpful. I use them every few weeks, and have never had a single problem. I have used other well known companies in the past, but the service from Budget knocks 'em all into a cocked hat… Read Full Review

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★☆☆☆☆

“Never use Budget”

Written on: 27/07/2015 by rqBruce417 (1 review written)

Hired a car at Glasgow Airport to save a little over the price for Enterprise. Big mistake. Usual trick, on return, chap too busy to check car and £110 charged to credit card for cut in tyre, which was not there. Believe they use this to get their tyres changed. Fortunaetly I had insurance, but BEWARE. … Read Full Review

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★☆☆☆☆

“Disgusting Service”

Written on: 25/07/2015 by 37O'Neal (1 review written)

I was in Orlando, Florida for a big family holiday a couple of weeks ago, a holiday that we had planned and booked everything for a year in advance in the hope that there would be no "hiccups". Unfortunately this hasnt been the case. We had a rental car booked with Budget, after an excellent 8 hour flight and only a half an hour wait to get through security at Orlando International it was 3pm Florida time so we made our way to the Budget desk to collect our car. After around 40 minutes of… Read Full Review

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★☆☆☆☆

“Worst rental ever. Do not rent ”

Written on: 02/07/2015 by Zavier210 (1 review written)

First time I booked with budget, car was booked for 10am pick up, arrived and they were Out of cars , waited 2 hours before I got one. I had an event to attend and had planned out my journey, I arrived at 10:05 and the customer service tried to imply it was my fault for being 5 minutes late , they gave away the car . This was rental in Nottingham arendale centre. . I waited for car to be brought back from whoever it was. After waiting 2 hours I received car and drove off in the condition it was… Read Full Review

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★☆☆☆☆

“Budget ...never again”

Written on: 16/06/2015 by KMorgan99 (1 review written)

NOTE ANYoNE booking a car from Belfast...don't use Budget.ie as they ,,, you out of another £23.50 surcharge for Belfast airport that budget.uk don't charge! And it is hidden in the Terms and Conditions about half way down, you then only see it when you go to book and it is as if it is a charge 'in line with other car hire firms'. No it isn't Budget. I am going to bring this further, they charge anyone using one of theor websites that they don't on another website. The car i got was awful, i… Read Full Review

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★☆☆☆☆

“Don't use they will cheat you out of your money!!”

Written on: 01/06/2015 by katsklaws2000 (1 review written)

I prepaid for an intermediate car - A Dodge Avenger with a full tank and additional driver. I prepaid so I wouldn't have to spend much time picking it up. However - the guy that served us tried everything with us at every moment. We've just had a £124 bill for an upgrade we did not want or agree to. Apparently Dodge avengers have been discontinued so why is it on their website? Our sever tried to get us to upgrade to a convertible for $18. I asked if it was a one off payment - he said yes… Read Full Review

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★☆☆☆☆

“Do not sign any contract with Budget ! They will rip...”

Written on: 19/05/2015 by Carney387 (1 review written)

I rent a car with Budget.The salesman was very polite and told me that there was a free upgrade of my car. I told him I just needed a GPS and he told me that it was included. He gave me the contract and there were several items that I didn't want and he told me that it was all included in what I had already paid. I asked him several times if he was sure about that and he told me with a smile that he was sure. The surprise was that they charged me 5 times more than what I had originally paid… Read Full Review

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★★☆☆☆

“Car rental in Fuerteventura”

Written on: 16/05/2015

Rented Citroen Picasso for 3 days trip in Fuerteventura. I need to admit the car was clean and well maintained. However, feel was ripped off - at time of booking accepted fuel policy with pre paid tank of fuel. Did not expect any special charges or premium rate for fuel. Was "greeted" with 90 euros charge for fuel, when picking up the car at the airport. Note, 1l of gas costs 1 euro at Fuerteventura. In addition, was queueing 1h15min to pick up the car… Read Full Review

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★★★★★

“How a car hire should be!”

Written on: 15/05/2015 by dubaimafia (11 reviews written)

My comments and experience is based on the Budget in Tesco Extra Wembley, so i do not know the standards of other branches. I have been using this branch for approx 8 months when my car goes for warranty work or in for major service. Price wise is amazing they are the only local car rental that if you book in advance you can get a car from £14 a day so it is perfect for me to get around in. Staff are very very friendly and helpful. There policy is not crazy like other companies who almost use… Read Full Review

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★☆☆☆☆

“absolutely awful - do not use Budget!”

Written on: 06/04/2015

I rented a car from Edinburgh airport and on return of the vehicle I was forced to pay £200 for a small scuff to an alloy which had not been recorded on paperwork at pick-up despite us pointing it out to the Budget staff. Their service was awful - they left me in tears - and after countless emails and even worse service on their social media channels they refused to return the huge amount of money they wrongfully took. At pick up, they told me I had got a good deal on my rental and so it would… Read Full Review

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★☆☆☆☆

“They cancelled on day of hire and kept my payment”

Written on: 06/03/2015 by tomcardiff (2 reviews written)

I made on online booking for a two day hire. On the day of the hire they rang to say that they didn't have any cars available so they were contacting their most recent bookings to cancel them. Leaving me with a couple of hours to find an alternative car. I checked my account a couple of days later and they hadn't refunded my payment. I had to ring two numbers to get through to customer service where the adviser told me that she would authorise a refund (I'd assumed this would be automatic)… Read Full Review

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★★☆☆☆

“website belies hidden charges- little help when car...”

Written on: 03/03/2015 by ThereseA (1 review written)

We hired a car from Budget recently thinking that the prepaid voucher issued on line would cover the cost. At Belfast the member of staff added an extra lot of charges amounting to £145.16. Road tax £9.80,CBC £19.17,Driver 2 £15.00,EX waver as we were going into Eire - another £77.00 which is daylight robbery! That was compulsory even though Eire is a member of the E.U. We also on the last evening found the car was playing up and after contacting Budget and being pushed from pillar to… Read Full Review

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★☆☆☆☆

“Insurance rip off”

Written on: 11/02/2015 by Roseq482 (1 review written)

Despite having taken out insurance4car hire to cover car rental Budget car rental at Knock Airport, Ireland West, insisted we take out their insurance. We were told we could not have a car from them without taking their insurance. This put an additional £75.00 on the cost of car hire. Would not use them again… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 30/01/2015 by steven_k (1 review written)

First off, they gave me the worng car! The irony is that the car we had actually booked was parked right next to the car we were given! Unbelievable. They also tried their hardest for us to pay 10 eur per day extra for an upgrade to a volvo. Would anyone in their right mind would agree to that. Anyway, I was very disspaointed with both the car and teh service. Felt deceived as did not get the car that I had booked originally. … Read Full Review

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★☆☆☆☆

“Full Disclosure Required”

Written on: 28/01/2015 by McMahanvn312 (1 review written)

Pre paid everything before we travelled and confirmed with the Budget agent that there were no additional charges to be applied. Upon returning from holiday I discover that an additional $225 had been applied for emergency sickness plan and personal accident and effects. Why would I Agree to taking these when I had taken out full insurance for the car plus I had my travel insurance. I would also like to point out that we had no policy documents for these additional policies that they sneakily… Read Full Review

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★☆☆☆☆

“Beware Budget Car rental UK upgrade rip off”

Written on: 30/12/2014 by Harry_W (1 review written)

Beware of Budget car rental! We pre-booked a car using Atlaschoice (Budget) at Heathrow airport UK for my wife and I for a 17 day trip to the UK recently. The cost was roughly a little over 10 GBP per day so we were reasonably happy with our deal. When we arrived after nearly 2 days travel and went to the car hire place at Heathrow. The seemingly friendly lady at the counter looked at us, sucked some air between her teeth, and suggested that we should upgrade. We asked "How much would that… Read Full Review

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★☆☆☆☆

“WORST EVER.. DO NOT RENT FROM THEM... I rather pull...”

Written on: 27/12/2014 by angelairlines (1 review written)

worst rent a car experience ever, the Staff, booking, everything.. NEVER EVER AGAIN.. I want someone to something about this.. this is this has to be the WORST, so much miscommunication from the 1800# and the local office, one person telling you it's covered by insurance, and the next person tell you, you don't have enough coverage, I hope other people read this, and DON't RENT from BUDGET EVER and EVER… Read Full Review

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★★★★★

“VIP”

Written on: 24/11/2014 by Farleywm47 (1 review written)

Not many people leave reviews, myself being one of them. So I thought id leave one for these guys as my whole experience of Budget at Totnes Train Station was simply excellent!! I knew it was a Meet & Greet (Very Posh!) when I booked online, but what I didn't expect was the high level of communication from the local office. I got the usual email confirmation when I booked but then 4 hours before my train was due to arrive from London (I was still in London!) I had a Text from Hewitt Hire… Read Full Review

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Chrisbarba's Comment

Written on: 06/02/2015

Are you out of your mind? stupid

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★☆☆☆☆

“avoid budget car rental at all cost”

Written on: 21/11/2014 by 469McKenna (1 review written)

I have never dealt with a more unprofessional and awful company in my life. We hired a moving van in november 2013, which resulted in a disagreement as they said the spare tyre was missing, this had never been checked when we picked it up. Several months later they kept accessing my bank account and just taking money. After threatening to take them to court they returned the money but never sent a reply to my emails. Over a year later they have contacted us being very rude and demanding a… Read Full Review

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★☆☆☆☆

“Budget Car Rentals”

Written on: 20/11/2014

Booked with Budget for 2 week holiday in Orlando via Rentalcars for £245. Had to queue for 30mins before being attended to.The representative was very friendly and chatty.Tried to get me to upgrade but I politely declined. He then engaged me in light conversion before stating I did not have anything extra to pay. At no point were any additional extras,apart from the upgrade, discussed.He asked for my credit card and stated that there was just $333.22 to pay which I presumed was the outstanding… Read Full Review

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