Budget Car Rental Reviews

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Latest Reviews

★☆☆☆☆

“BUDGET CAR RENTAL, RUPERT STREET BRISTOL. soon as...”

Written on: 27/04/2016 by Denzell1968 (1 review written)

BUDGET CAR RENTAL, RUPERT STREET BRISTOL. soon as myself and my partner entered the rental place, they looked at us like we were criminals! 1. They called dvla to clarify that the liecence my partner had was real 2.they still didnt believe him so they said they will search for him on the electrol roll, they said he is not and he is..... The manager came out not happy and asked to speak to the the woman on the desk basically she came back and said she couldnt rent us a car.... I Asked her… Read Full Review

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★☆☆☆☆

“The worst experience ever!!”

Written on: 05/04/2016 by 444Serrano (1 review written)

Not the cheapest and customer service is the worst I've experienced. Booked a van 2 weeks in advance. Received confirmation by email. Called 15 minutes early to confirm I was on my way on the day of collection. To my surprise, got told there was no van available! Lady on the phone said she only received my booking the night before and did not have my contact details to let me know. Of course that was absolute b*********t. If they were able to confirm my booking when the booking was made surely… Read Full Review

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★☆☆☆☆

“absolutely disgusting service”

Written on: 18/03/2016 by tadiwulk1 (1 review written)

ABSOLUTELY DISGUSTING SERVICE. Booked van on the morning to pick up it at 12 (Telford) . Went there and guess what? Wan is not available.No one ring me before to let know that is no van for me. NEVER AGAIN,STAY CLEAR IF YOU DON'T WANT BE DISAPPOINTED… Read Full Review

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★☆☆☆☆

“Daylight Robbery”

Written on: 05/03/2016 by PJ3582 (1 review written)

We recently hired a vehicle from Budget in February 2016. On returning the vehicle and receiving our final bill it became apparent that we had been charged almost twice what we were expecting. We originally requested online to hire a Skoda Octavia Estate for the time period with an agreed online price of £301.53. We arrived at the Heathrow Budget office (having come off a 14 hour flight from Singapore with 2 toddlers). On arrival to the office, we were informed by the budget staff member that… Read Full Review

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★☆☆☆☆

“Budget could not process my refund”

Written on: 04/03/2016 by JimKP (1 review written)

I have had the worse experience with all Budget agents trying to get my cancelled contract refunded. I wish someone from Budget management would contact me… Read Full Review

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★☆☆☆☆

“WATCH OUT FOR OVER CHARGING”

Written on: 20/02/2016 by Marshzz473 (1 review written)

Picked up my rental from CA airport Budget rental. Added on insurance charges I didn't ask for or was told about… Read Full Review

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★☆☆☆☆

“Don't Use Budget Atlanta”

Written on: 08/02/2016 by jdsearls (1 review written)

I filled the tank just before returning to the airport and also received a receipt upon drop off that indicated no charge for gas. When my credit card statement came, it showed an additional charge for gas. Budget is not operating ethically and everyone that uses them should beware… Read Full Review

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★★☆☆☆

“Didn't have car I booked, charged me more for another one”

Written on: 01/02/2016 by Saunderspg269 (1 review written)

I booked the car online several months in advance. I turned up and they didn't have the category of car I booked. In fact, they didn't have any cars apart from one in a higher category. But I would have to pay the difference - £70 for a week's hire! I needed a hire car so I had absolutely no choice but to accept this. I found it outrageous that I had to pay for something that was 100% their fault. They knew I was coming, after all. They were apologetic but they really should not have charged… Read Full Review

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★☆☆☆☆

“Clean Car Return - No Mud or Else”

Written on: 15/01/2016 by 224Reed (1 review written)

I could not believe that they charge fees if you return a car that a normal car wash would clean the vehicle. When I returned a car in Mesa Arizona, they wanted me to go to a car wash to get rid of some mud caused by the tires down a dirt road. There charge is $75. I talked them out of it when I told them I was going to dispute the charge on my credit card immediately. I even told them when I was renting the car I was going up to snow area and all I did was go to my home that has a dirt road… Read Full Review

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★★★★★

“Great service at Manchester Airport”

Written on: 29/12/2015 by staceybennettspoldi (2 reviews written)

The sales assistant tried hard to sell us an upgrade but I was having none of it (due to previous bad experiences with car hire). In the end he gave us the upgrade for free (whehter it was because they didn't have our size car available or he was just being nice, I don't know). It was 2 days before Christmas and he also gave our two kids a selection box each. Another assistant helped us to take our luggage to the car which was great. However, he didn't check the car for pre-existing damage. I… Read Full Review

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★☆☆☆☆

“Budget counter Sales dishonest sales”

Written on: 22/12/2015 by WilliamHittinger (1 review written)

I prepaid for a budget car rental selecting all the criteria i needed for my rental at the time 10/27/2015. Upon pickup the counter sales tried to up charge me for additional insurance for which I declined as I have personal car insurance the includes rental cars. I initialed the contract document as instructed by the counter sales in order to pickup the car. upon returning from my trip I checked my credit card to find that Budget rental car had billed my credit card again for 67% of the… Read Full Review

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Williamhittinger's Response to WilliamHittinger's Review

Written on: 22/12/2015

I made this review after calling Budgets customer support group presenting my case. They refused to respond appropriately, I contacted them with my compliant online and to my huge surprise they have agreed to refund me the full amount of the second charge. Kudos to them for Redeeming themselves consider my rating changed higher!

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★☆☆☆☆

“budget miami”

Written on: 08/12/2015 by carhirescam (1 review written)

Anyone signing the forms pre car-hire should be very careful what they sign for. I got charged for personal insurance that I never asked for. I did sign the form about 4 different places ,one of which was the insurance box. Never will I use budget again anywhere… Read Full Review

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★☆☆☆☆

“Biggest bunch of schemers I have ever come across. I...”

Written on: 08/11/2015 by joffa (1 review written)

Biggest bunch of schemers I have ever come across. I booked a car rental, had a prepaid voucher, and they still charged me $600 for extras that I didn't want, and they never told me I would be charged for. They are out to get as much money as they can from you, please be careful what you sign, you might think it won't cost you money, but it will and they won't tell you. You will only find out when you get your credit card bill… Read Full Review

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★☆☆☆☆

“Bangor maine budget is the worst ”

Written on: 27/10/2015 by Armanio312 (1 review written)

Overcharged me and lied. Stay away......charged me 982.65 when I was told it would be 198.45… Read Full Review

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★☆☆☆☆

“ripoff”

Written on: 26/10/2015 by Ava323 (1 review written)

be careful if you get the insurance make sure you get what you paid for i ask for the 11.00 a day and the girl gave me the 52.00 a day but it was not broke out unti i drop the car off. i would never go back to this place if you paid me.they what me to say something good the only good is NOTHING AT ALL… Read Full Review

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★☆☆☆☆

“miss sold insurance that I didn't need or ask for”

Written on: 13/10/2015 by louwild78 (2 reviews written)

Picked our hire car up from orlando airport all fine until the end of my holiday when I dropped the car off. After checking my credit card I had been charged insurance that I did not need nor ask for as I had already purchased insurance weeks before with a separate company. The fact that I was not given the option to accept or decline this leads me to think that I am not the first person miss sold insurance. Explained this to someone at budgets desk in orlando airport and she agreed to drop… Read Full Review

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★★★★★

“First Time User - Fantastic”

Written on: 04/10/2015 by Bensargeant1966 (1 review written)

This is the first time we have rented a car from Budget. I had read various reviews and was a little worried. Those worries were totally unfounded. We arrived at Orlando International on Sunday the 13th September. We saw the lines at the other rental counters and thought great a long wait after a 9 hour flight from the UK. How wrong was I, no line at the Budget counter, we were served straight away by a very pleasant young gentleman. The process was quick we were allocated a 2015 KIA Optima… Read Full Review

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★☆☆☆☆

“never never never”

Written on: 24/09/2015 by mach1challenger (1 review written)

We rented a car from budget. After arriving at paphos airport we were greeted by the rep of the car hire firm. We signed all paperwork and we went to collect our car. We noticed a group of very angry people gathered arround our vehicle. At this point things turned very very ugly, it turned out our car had been wrongly parked. These people then turned there anger to us and we were told we were going nowwhere , there behavour was discusting to say the least . They were rent a thugs at best. They… Read Full Review

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★☆☆☆☆

“Awful Awful Awful - Venice city, Italy”

Written on: 22/09/2015 by tunworththunderbolt (6 reviews written)

Waited in line for an hour. Computers down. Agents chair and desk fell apart in front of us. Rude staff. Two female Budget agents had a blazing row in Italian in front of everyone We were lucky and got a dirty car with no petrol "no fuel in Venice" Lie. Most were far more unlucky. We witnessed: - An American who had pre ordered and prepaid for an automatic to be told she had ordered it at 8am and it was now 10am so as you are late we let it go (despite them arguing that the reason they were… Read Full Review

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★☆☆☆☆

“Budget/Avis Car Rental Fuerteventura”

Written on: 06/09/2015

We booked through Easycar and on arrival at Fuerteventura we were met with many additional costs that we had not expected. The "salesman" at the desk informed us that our excess would be 1100 euros if we had an accident even though we had paid CDW in the UK and in order to reduce the excess to zero he tried to sell us a cover for 35 eur per day for a 10 day holiday! We managed to negotiate tis down to 16 eur per day but it was still 160 euros that we hadn't planned for. We also had to pay for a… Read Full Review

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