Budget Car Rental Reviews
Latest Reviews
★☆☆☆☆
“Standard bad practise from BUDGET”
Written on: 15/05/2013
Rented a car in Cork for 2 days and paid for full insurance excess before trip. Once again Budget have taken €16.75 off card per day even though they were presented with the documentation. Be very wary what you initial on arrival as it looks like standard bad practise. No refund offered. (read more)
★☆☆☆☆
“ROBBERS”
Written on: 02/05/2013
We rented a car thorugh Argus and paid in full on line prior to pick up and returned car with full fuel tank , no damage, 30th March. On the 02/04 our credit card has been charged 156 Euro by Avis Verona for excess insurance which we had already taken out on line PRIOR to departure and had clearly told them so - we have been double charged! They refuse a refund. Absolute Robbers. (read more)
★☆☆☆☆
“BEWARE DO NOT USE THEM -RIP OFF”
Written on: 01/05/2013
Went to Verona hired car and returned to find we had 156 euro bill charged on our credit card, although we had PAID IN FULL FOR HIRE AND EXCESS INSURANCE on line prior to holiday.Got an e mail from Budget car hire today REFUSING to pay us any refund!!!!We took excess insurance through car trawler on line BEFORE we went to Verona. We informed the desk of this CLEARLY. Why would I be so foolish as to take out the same cover twice - WE DID NOT BUY EXTRA COVER AT THE DESK. We actually SHOWED the... (read more)
★☆☆☆☆
“Unreliable”
Written on: 26/04/2013 by miriana_
We wanted to have a great experience renting a car in UK and drive along the beautiful south west coast, but we didn't know what was waiting for us when we back to their office in Bristol. They saw a little tiny scratch on the rim we didn't do and, for that, they said that we had to pay 60 pounds more! We got very impressed but even more when they really charged us more than 70 pounds because they didn't tell us that the VAT was charged apart from the main price!! Sorry, but I would never... (read more)
★☆☆☆☆
“Tricksters”
Written on: 21/04/2013 by inicholson (1 review written)
Prebooked a car for £284 GBP at Houston airport. I was offered a choice of cars but not told that all the cars I was offered were extra cost upgrades. managed to refuse all the extra insurance that i didn't need (I checked it was included when I booked). On returning the car I was issued a bill for $650. My prepayment was credited as $284 USD (my credit card currently gives a rate of $1.52 USd = £1 GBP so my 284 GBP is worth almost $450 USD) so I have been charged $366 USD. When I... (read more)
★☆☆☆☆
“Untrustworthy”
Written on: 16/04/2013
Returned the vehicle with a full tank, checked with the attendant, who told me everything was fine only to find my credit card debited for the cost of more than half a tank without even bothering to inform. This is underhand practice at best. Don't trust them. Treat them like the plague. (read more)
★☆☆☆☆
“Rip off.”
Written on: 15/04/2013
I rented the car from Budget (which is now the same as Avis) through Argus at London Heathrow. From the web site, it was the cheapest and I only wanted a small car. The more comprehensive insurance when I arrived and asked, she quoted me GBP 8.75. Then she tried to get me to have a bigger car saying that I will be more comfortable and for the privilidge will be GBP10.00 extra a day. I said I was on my own and do not need a bigger car and didn't want the extra cost. She was very insitent... (read more)
★☆☆☆☆
“fraude rental car company”
Written on: 10/04/2013 by vatoo (2 reviews written)
the worst experience i ever had in my entire life for sure never ever ever again. They are not trustable at all. Stay away from booking or dealing with this company people. HORRIBLE HORRIBLE be careful!!!! specially in antalya-turkey (read more)
★☆☆☆☆
“Nasty Little Earner - Reading ”
Written on: 07/04/2013 by Gongmaison
Hired a car from the Budget Car in Reading. Drove it for the week being very careful - I had to leave a deposit of £600! On return and with no incident, I got stung for nearly £100 because of a slight scuff to a front tyre and a minute nick on the rim. Had checked the car before driving it but can not say whether the 'damage' had already been there as it was hardly noticable unless you knew what and where to look for. Use this so-called budget car hire at your peril. (read more)
★☆☆☆☆
“I am genuinely gutted with how I let myself be ripped...”
Written on: 02/04/2013 by darrenazt
I am genuinely gutted with how I let myself be ripped off by this company. Online quotes are NOT genuine, they added on over 170 euros for fees that were not mentioned online and when I queried the lady on the desk simply sniggered and said what do you expect?! so so rude and ruined me and my families holiday away. AVOID (read more)
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Showing 1 - 10 of 271 Reviews
★☆☆☆☆
“Manchester office”
Written on: 30/03/2013 by UnhappiestCustomer
I'm right now in one of Budget office in Manchester, in the city center office to be more precise. The lady who works here called Jina is really rude and unpleasant! Talking to us like if we were stupid. Not helping or trying to listen to us. How come this company has someone on the front door dealing with the public whithouth manners at all. We are unhappy leaving whithout car! Not going to use this company service ever again! And I just want to tell people not to use this company for their... (read more)
★☆☆☆☆
“Road fund licence an extra?”
Written on: 28/03/2013 by MartininFrance (1 review written)
Road fund licence is an extra that they slip in quietly, I thought the car has to have a tax disc! Charged at £1.60 per day (£584 per year for a 207?) Expected me to sign the damage form car unseen and expected me to inspect a wet car Aggressive front desk staff on the concours at Stansted airport assuming I was going to rip them off when the boot always was going to be on the other foot. (read more)
★☆☆☆☆
“Budget/Avis hire from Geneva airport”
Written on: 25/03/2013 by jennifergoddard
We rented a car from Budget at Geneva airport. When we returned the car they said it was damaged and have charged £400. There was a very small dent, hardly noticeble on a door. I can't be sure but I think this must have been there before I hired (so small I didn't notice it) I feel I have been ripped off !! (read more)
★☆☆☆☆
“I would reccomend Budget Car Rental only to my worst enemy”
Written on: 24/03/2013 by Danelie
Fort Wayne airport Budget car rental: rented the car with removable GPS in December 2012, after I returned the car, the GPS was misteriously lost..., they charged me 560.00 us. After complaining and no response From them, today (march 23) they recharged me 450.00! I am 34 years old and this is the worst company ever served me in my entire life! (read more)
★☆☆☆☆
“the way i was treated”
Written on: 17/03/2013
I was treated very poorly at the Budget rental place on Blackstone in Fresno. First my credit was denied which i understood, the girl i spoke to said that she would hold the compact car for me until i could come back with someone who had a credit card. When i returned about an hour later with someone who had a credit card she was not there, the person that was there was extremely rude to me, and told me that they had given my car to someone else. Then he told me that i could call the 800... (read more)
★☆☆☆☆
“THEY CHARGE YOU MORE WHEN YOU COLLECT THE CAR”
Written on: 13/03/2013
BUDGET and AVIS are the same company. When you try to book online and apply discount vouchers the code doesn't fit so they say that they will book it from their end but when you arrive they tell you that they couldn't book at the online rate and will amend the total later. DON'T BELIEVE THEM. Once they have your signature they continue to charge the higher rate and then lie.... They said that I collected an AVIS car and not the cheaper BUDGET example - same car - same office - same (only one... (read more)
★☆☆☆☆
“Budget is a bad company”
Written on: 11/03/2013
We have paid the highest possible insurance for 3 days rental. We had been hit from behind by another car, and been charged 350 excess+ 3100 extra as we had insuficient details of the driver that hit the car. What is the insurance for then... (read more)
★☆☆☆☆
“The worst car rental ever ”
Written on: 03/03/2013
Me and my family have rented a car to go to Miami for my college graduation. We decided to go with Budget due to a deal that was running. Not only that we paid double (even though it was a deal) due to all the fees and things they've added, but they charged us double for the second week (even though they said they'll give us the thew same price if we decide to extended). I was on vacation and fought with them on the phone for hours and hours instead of enjoying family time. On top of that... (read more)
★☆☆☆☆
“No more Ireland Budget Car Rental”
Written on: 28/02/2013 by svatous (1 review written)
Budget has not complied with any of what he promised when booking my car resarvation. And it was not cheap rent - I rented Opel Insignia. Budget delevered to me for renting a car that had crashed one side - the passengers-door was sometimes impossible to close/open. The worst is the fact that the billed me wrongly - while I had rented the car for 7 days, zhey charged me for 8 days and it is noticeable difference. And even after 8 months they do not respond to my email communication and... (read more)
★☆☆☆☆
“USA Rip Off”
Written on: 28/02/2013 by Sospanmike (1 review written)
I hired a midsize car i florida for a 5 week period through Rentalcars.com with all insurances etc paid up front. When I picked the car up I was hit by extra insurance charges by Budget as the said the insurance I had was insufficient for Florida and they did not have the car I booked so I could either have a smaller car for the same cost or pay extra for an upgrade. Rentalcars say I should have phoned them or gone online during the rental car checkin as it was 11pm in the UK and calls cost... (read more)
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Showing 11 - 20 of 271 Reviews
★☆☆☆☆
“I booked a 2 day rental car on Budget's website and...”
Written on: 23/02/2013
I booked a 2 day rental car on Budget's website and was charged $87 for it. I went to pick the car up in-person and was told that they cannot rent the car to me because of my credit, despite the fact that they already charged my bank account as an act of agreement. I was then forced to call Budget's 800 number and navigate my way through a gauntlet of robotic prompts until I could speak to a person who then told me that they would refund my money, but not until 3 days later. Shortly after... (read more)
★☆☆☆☆
“Rip off oversea people + very bad customer service”
Written on: 21/02/2013
My oversea relative came to New Zealand for a holiday and rent a car from Budget in South Island. They took extra care of the car but when they returned the car that old lady found a small dent in the front bumper, and charged them $300. The old lady was also very rude to them. I think Budget is playing trick on the customer, their rental car insurance's has at least $300 excess even you upgrade to the extra driver protection option. As far as I know other big rental car companys they... (read more)
★☆☆☆☆
“Rip Off after Car Return”
Written on: 20/02/2013
I returned the car at the Hamburg Airport and did not - unfortunately - insist on a receipt. Two days later I was charged 800 Euros for a supposed damage. Fortunately I returned the car with a witness and we both checked the car visually on return. We will now start a process with Budget as they claim that there was a scratch in the door, which surely was either already there or done by someone else after the return. Maybe even a fake as they were not able or willing to send a picture of... (read more)
★☆☆☆☆
“How a bill for €78.94 turned into €94.63 on my...”
Written on: 15/02/2013
Hired a car for two weeks at Bilbao airport. The car had several small dents in the doors which were not marked on the chart I was given. I pointed them out and they were marked and initialled. I was asked for a credit card so they could charge me €78.94 for a full tank of petrol. As it happens, the weather was very bad and so the car spent the entire fortnight parked in my lock-up garage, with the result that it was returned to them with an almost full tank of petrol. However, on checking... (read more)
Manz2013's Comment
Written on: 01/04/2013
Similar story from Barcelona despite the web site clarifies that local tax is included. so how can they explain? Alarming that well known internacional rental companies which operate at the airport operate as the low cost rental ones with no of fiches at the airport. The supervisor Conchi "Concepción" refused to speak to us to clarify on the phone.
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★☆☆☆☆
“Ripped off!!!”
Written on: 23/01/2013
I always take care of other peoples property and took immaculate care of my car whilst under hire. After I had returned home I receive a letter telling me of a 200 euro fine for a "missing luggage rack" which was absolute rubbish. If it had ever been in the car it certainly was not when I got the car. Sending them emails was useless as well as they do not reply! Do not use these cowboys as they will rip you off and you will hire a second rate car as well. Avoid them like the... (read more)
★☆☆☆☆
“They robbed me”
Written on: 22/01/2013 by BobGreece (1 review written)
Was charged for insurance that I didn't want. I emailed them many times to complain but they don't reply. So I was charged double for the rental. Not a budget rental at all - only in terms of the service. I won't rent from them again and I would recommend that no-one else does either. (read more)
★☆☆☆☆
“Rip-off in Iceland”
Written on: 07/01/2013
Warning, do not use Budget car rental in Iceland. When we came back to the airport to drop are car off, no one was there to inspect the car so we had to leave the car keys at the desk and catch are flight. A few days after we got home, we found a large bill on our credit car with no explanation. It turns out they had found a 'fault' with the car, and charged us the repairs. However, they took the money from the card before they had even claimed they checked the car! (read more)
★☆☆☆☆
“NYC the worst rental ever!!”
Written on: 02/01/2013 by YossiKay (1 review written)
They have loads of hidden charges, ie insurance tax etc. Plus when we arrived to the airport to return the cat they took there time to check us in, and than charged us over $100 for an extra hour of rental because we have allegedly returned our car 4 mins late. after we spoke to the staff who where not helpful or even willing to help, we got hold of the manager his name is Durrell Deane at the JFK airport where we returned the car, who was not very helpful either, but than agreed to refund... (read more)
★★★★☆
“Ireland - great service”
Written on: 30/12/2012 by reviewzz (1 review written)
Really nice staff at both Dublin and Shannon airport. Allowed us pick up the car a few hours early with no extra charge - picked it up from Dublin and left it back in Shannon and the staff were happy to take the note from the guy in Dublin and ignore the time we were supposed to leave it back due to picking up early. All very very easy. I was offered an upgrade too but didn't take it as I need to use a manual and the upgrade was an automatic. The car was 2010, which is unusual for a hire... (read more)
★☆☆☆☆
“Worst Experience”
Written on: 20/12/2012
I will never rent from Budget Car rental again nor will I ever recommend the company to anyone...At the beginning of the transactions all went well, CSR very friendly, things things started to go downhill when I told I did not insurance nor any of the many additional items she tried to add on to my rental, the CSR was very insistent that I needed all the things she was offering, very high pressure...I declined all, yet when I was told to sign my rate was more than double what my online quote... (read more)
Bobgreece's Comment
Written on: 22/01/2013
I had exactly the same experience. I won't rent from Budget again.
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Showing 21 - 30 of 271 Reviews
★☆☆☆☆
“Nightmare”
Written on: 12/12/2012 by Edgar100
This must be the worse car hire firm of all time! They are quick to take your money and try to charge you again..when you have already paid! To try to contact them after the car hire is almost impossible..it took me an age to get the mess sorted! A severely disgruntled customer! (read more)
Bobgreece's Response to Edgar100's Review
Written on: 22/01/2013
I'm angry too
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★☆☆☆☆
“Lack of customer service in Budget”
Written on: 10/12/2012 by omarg (1 review written)
I rented Budget in Miami Airport and I had lot of problems. First of all, they don´t had the car I rented and gave me a dinosaurs (Crown Victoria) wich ate tons of gas. This was after I waited almoust an hour to pick up the car. They charged me twice (they didn´t realized I presented a BOUCHER already paid in my country). Then I had lot of problems with the electronic toll payment service. The credit card was "hooked" and charged me with lot of passes and to solve the issue I had to do... (read more)
★☆☆☆☆
“Dont use in Mexico ”
Written on: 06/12/2012 by Zane Gulliford (2 reviews written)
I booked this car through carhiremarket.com and got a voucher which confirmed booking. My voucher stated that I had a car with Liability Insurance, Location Servie charge, Tax and Airport service charge included in the rate. The rate given was 3419.24 mexican pesos (£161.30). On arrival to the airport we went to the desk and were driven to the budget office. At the office I presented my voucher and was told that I would also need to have collision damage insurance at an additional cost. I... (read more)
★★★★★
“Great Service”
Written on: 30/11/2012
We hired a car from Budget Car Rental at short notice for collection on Monday November 19th. The service we received at Dublin Airport was outstanding and we would particularly like to commend Joe from Offaly on his polite and informative manor while guiding us through our rental. Our car a 2011 Opel Astra was clean, had low mileage and was in very good condition. We received a top class service at a low price and would highly recommend anyone hiring a car in Dublin Airport to book direct... (read more)
★☆☆☆☆
“FRAUD - CHARGED ME TO REPLACE WINDSHIELD”
Written on: 30/11/2012 by flux8845
I rented a car from them in August 2012. I had rented from them about ten times before that this was the first time I had not gotten the insurance because I wasn't going far and it was only for a day. As soon as I returned the car, the agent pointed out the tiniest grain-of-sand-sized chip in the windshield. I told him that I didn't even notice it then, so I certainly wouldn't have noticed it had it been there before I took the car out. He said to contact a phone number a week later after... (read more)
★★☆☆☆
“Insurance Scam”
Written on: 26/11/2012 by IOM1 (2 reviews written)
When collecting my car, after paying for all insurances online, has to pay an additional £39 for more insurance. No amount of explaining would work, just had to pay. They are professional thieves. Do not book with them. (read more)
Bobgreece's Response to IOM1's Review
Written on: 22/01/2013
I totally agree but I think the 2 star rating was a bit generous.
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★☆☆☆☆
“Worst car hire I ever used”
Written on: 18/11/2012
Hidden charges, then added on insurances that I clearly didn't want, rent a car in Ireland every year and this Is the worst co. I have ever used , old cars lights not working etc, try elsewhere all are better than this. (read more)
Bobgreece's Comment
Written on: 22/01/2013
"then added on insurances that I clearly didn't want," - me too
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★☆☆☆☆
“Hidden Charges and No Response ”
Written on: 16/11/2012 by James1988
Hired a car with Sixt via Honk.com in Iceland, Many hidden costs including insurance which was not valid as I had to book different car due to them messing my original order up. Could only get picked up from an airport, when my hotel was much closer so I was charged a pick up fee as well as a hefty unnecessary taxi fare to the airport. No reply to e-mails sent. Would not recommend whatsoever. (read more)
★☆☆☆☆
“Mis-sold insurances summer 2012-Never again Budget...”
Written on: 06/11/2012 by Guestupset (1 review written)
We hired a Budget mid-size car from the terminal, Orlando, FL, United States (MCO) through Expedia for a family holiday. We were reassured on 3 occasions when pre-booking that that all necessary insurances had been pre-purchased and no further charges would be payable in the US. On arrival,the assistant at the Budget desk told agreed we already had all the necessary insurances purchased in the UK. She told my husband everything was fine and to sign where indicated.We gave her our credit card... (read more)
Gurbe's Response to Guestupset's Review
Written on: 07/11/2012
Took out extra insurance and still charge me 183 dollars for a tiny chip in the windshield! Never again. Does not deserve one star!
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Tinaluke's Response to Guestupset's Review
Written on: 12/11/2012
This seems to be a regular scam operated by Budget Car - I declined everything as well - having taken out cheaper insurance options before travelling to Florida in September. You sign a screen, they print out a faded ink agreement in tighty type which goes straight into the envelope. The estimated amount shown I thought was if we did not return the car with a full tank which is the only arrangement I agreed to and fulfilled. It was only when we got back and I checked the credit card statement that I realised they had charged me for personal insurance!
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Guestupset's reply to Tinaluke's Comment
Written on: 16/11/2012
Thank you for your responses Tinaluke and Gurbe,
I have since found out that part of the$536.90 ($280 dollars) were extra charges was due to a car upgrade.
When we arrived in Orlando airport at the budget desk, the Budget desk, the assistant had said we would be entitled to a FREE car upgrade to the next size. There was a sign on the next desk confirming this and I have recently found advertising for this on the Budget-Avis website.
But if I now look at the faded ink receipt-which went straight into the envelope-they have charged us $20 /day for a car upgrade which we had no knowledge that we had signed for.
Expedia (our travel agaent) have told me they cannot do anything about these charges and I am getting nowhere with Avis Budget EMEA Ltd (UK).
I have asked for the name of Budget's regulator but I am still waiting for them to reply. The last email said that it had taken time to reply because-"we have recently encountered a transformation process which means there is a backlog with some cases." Sounds like a poor excuse.
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★☆☆☆☆
“Beware the "hidden charges"”
Written on: 05/11/2012 by DVS1 (1 review written)
We hired a car from Sanford and upon picking up the car were asked to sign the rental agreement. When we arrived at our villa I noticed that they had sneakily added $70 for insurance I did not agree to. It took three phone calls to get it credited. On day two the service light appeared, then on day four a warning light came on. We had to change the car but when we collected the new car it was only three quarters full of petrol when it should have been full. I have just received my credit... (read more)
Bobgreece's Response to DVS1's Review
Written on: 22/01/2013
" sneakily added ... for insurance I did not agree to" - me too
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Showing 31 - 40 of 271 Reviews
★☆☆☆☆
“Conned in Florida”
Written on: 03/11/2012 by Spartacus68
We hired a Budget car through US Car Hire, effectively a broker. Lot of good reviews, etc. Picked up the car in Orlando airport. They asked for my credit card - which I thought was procedure, road tolls, damage, etc. Anyway they proceeded to charge me $170 dollars for the two weeks over and above what we'd already paid. I didn't question it at the time because it was never explained properly, and the total due on the receipt was $0.00, so we though it was simply a receipt for what was... (read more)
★☆☆☆☆
“Extra charges 43 days after rental ”
Written on: 22/10/2012
Initial rental experience was excellent, counter staff was helpful and friendly and even convinced me to upgrade to a nicer vehicle. We rented for a week and had the car professionally cleaned and filled up the gas tank just outside the airport. During the return check-in we were complimented on how clean the car was (apparently many vehicles had come back rather dirty that week). 43 days later I received a letter in the mail stating that the interior of the car had "Excessive Sand /Dirt"... (read more)
★★☆☆☆
“Bait and Switch”
Written on: 19/10/2012
Denver, CO rental for 5-days. Was booked for a compact car (via a travel service). Budget counter tried to sell me: 1- a tank of gas, 2- insurance, 3- more insurance, and 4- an upgrade to a larger car. The assigned car was a hatchback that I didn't want. The upgrade to a larger car was quoted as $5.00/day, so I agreed. My final bill showed $20/day for the upgrade but I thought that was the total bill because the rental clerk had told me "noting was prepaid." Imagine my surprise when my... (read more)
★☆☆☆☆
“Budget Rental Cyprus”
Written on: 19/10/2012 by standingstone (2 reviews written)
Rented a car in Phaphos in June 2012, car scratched and dented, paid 60 euros deposit in cash refundable if returned full of petrol they first denied any deposit paid then denied any agreement despite paperwork, finally claim car was not returned full.Have sent copy documents to BBC Watchdog i hope they use it to warn others.Neil Anderson Darlington (read more)
★☆☆☆☆
“Duped at Longreach”
Written on: 14/10/2012
Three months prior to a visit to Queensland I went onto the Budget website to book a car for collection at Longreach airport. The website kept showing "Sorry, no cars available on that date" (despite my input of correct date and flight time) so I did a web search for car rentals in Longreach. Up came Car Rental Republic, a local company which interestingly showed they had Budget cars available. Assuming they might have been an agency for Budget, I booked a car through them. Shortly after I... (read more)
★☆☆☆☆
“Budget.ie Car rental has hidden costs”
Written on: 08/10/2012 by Akanon (1 review written)
We rented a car at Kerry airport in Ireland, one day should have cost around 30Euro much less than the other competitors, BUT we ended up paying much more due to Budget.ie's hidded costs. They are dishonest and too expensive. NEVER AGAIN Budget Staff at Kerry Airport: Told us lies, we even asked about the price twice before signing, Customer service: terrible, couldn't care less (read more)
★☆☆☆☆
“CHEAP IS NOT BEST”
Written on: 08/10/2012 by davidn56
We paid in advance! Big Mistake. Our flight into Corfu was 30 min late. No representitive from Budget car rental to meet us at arrivals. Waited 30mins, then phoned Budget car rental office. I was told that the Rep was on his way and held up in Traffic.....this is Corfu not M25! The rep arrived 40 mins later. SHE then had a queue of people to process. After another 30mins we were shown to our car. A badly damaged, dirty little car with four bald tyres. Our rep insisted this was fine and... (read more)
★☆☆☆☆
“Disappointing”
Written on: 07/10/2012 by pengelli (2 reviews written)
Made a very positive comment to Budget after my recent rental in San Francisco - my reward ? an upgrade on an Eurooe or Africa rental - they must be taking the p*** or just lol. What a company!! Wrote to them about it but totally ignored! Back to Alamo next year! (read more)
★☆☆☆☆
“rip off”
Written on: 02/10/2012 by ruizw9
Well i made areservation with my debit card, nothing on the site says they do credit check on debit card, if it does its on the fine print which is kind of doubious, anyways they should do the check when you reserve the vehicle that way you dont make plans go to rental place then get declined and get this i still got charged!!! so i had to call now it will take 5-7 days to get my money back and customer service is the rudest wen to alamo rent a car got vehicle no problem, DONT GO TO THIS... (read more)
★☆☆☆☆
“Fuel Charge for Returned vehicle”
Written on: 30/09/2012
Whilst on a recent holiday to Florida, my family and I rented a car from budgets Int'l Airport centre. All went well until we returned from holiday, to find that Budget had charged me to refil the car albeit we returned it full and had a receipt to prrove so. Not only that, they charged me 3 x times the cost of the fuel at the local service stations. Spoke with Budget UK who tried to blame American branch. After numerous phones calls and email copies of the receipyt we had, we finally got... (read more)
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Showing 41 - 50 of 271 Reviews
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Vatoo's Response to Gongmaison's Review
Written on: 10/04/2013
indeed I had the worst service ever with the budget car. They are a cheaters and not honest at all.
Sadoldman1's reply to Vatoo's Comment
Written on: 17/04/2013
Suggest you complain stating that you disputed the damage claim. Say that you wanted a second opinion but the request was denied. Also, demand to see the invoice repair of alleged damage.
This happened to me: I am convinced that the Budget representative nicked the tyre: it was barely visible! I booked through an agent they allowed Budget 28 days to respond to my complaint- there was no response so i was refunded the £90+ for a Crysler Matiz tyre. They must cost almost £25 even if they really are damaged.
This happened at Stansted. Next time I was there I tried to talk to the desk manager (I had found his name by then) - he was said to be no longer with the company!
I was, however, shown an invoice showing that a tyre was said to have been repaired- but it was a month after the day I returned the car.
This indicates how serious the damage was.....the car had to be off the road for a month!!!
I don't think so! Much more likely is that it was being worked whereby dozens of people were billed for a tyre on the same car. Perhaps, those like me who had the effrontery to refuse extra cover and risk the excessive excesses. Eventually, one invoice covers dozens of dodgy tyre damage claims.
Why can't they score 0/5?