Hertz Car Rental Reviews

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Hertz Car Rental
Hertz Car Rental

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Latest Reviews

★☆☆☆☆

“Hidden charges”

Written on: 21/10/2014

I booked a car last week in Ryan air website with air ticket, that time estimation charge is very low, after car return and they detected from my account XXeuro extra... my advise don't book a car in Ryanair website and be careful when you booking with Hertz... this is my bad experience… Read Full Review

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★☆☆☆☆

“A pure disgrace”

Written on: 19/10/2014 by oreny (1 review written)

1. Hertz does not hold a counter in the terminal. We were also not notified about it and couldn't find how to find them. After 10 minutes we found a young girl sitting on a bench with Hertz yellow shirt. she was supposed to welcome us with a sign, but she didn't. just set on a bench playing her phone. 2. Hertz were not ready with the car type we ordered and forced us to downgrade. not upgraded as usually in such cases. We ordered a standard Ford Focus automatic, nothing unusual, and got an… Read Full Review

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★☆☆☆☆

“A mistake or worse?”

Written on: 16/10/2014 by mickiengland (1 review written)

Picked up car in Madrid. As a Gold member I'd thought we might get an upgrade, but they actually gave us a downgrade... Then they tried to charge for extra driver - which is free for members. The car itself was covered in scratches and dents (which makes you wonder what they do with the excesses they collect. And then, to cap it all, when we returned it to Alicante they charged us for a tank of diesel despite it being returned full. Took 6 weeks to get a refund...and no apology. NEVER AGAIN!… Read Full Review

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★☆☆☆☆

“This Company is Terrible!!!”

Written on: 10/10/2014 by Manders1990 (1 review written)

Let me say this first the people who were working there were NOT the problem they were wonderful. This terrible Review is because the Company is TERRIBLE. I had my car reserved ready to go and everything and the day of the trip. Im an underage driver (my age 23) WELL i don't have a bank account so i couldent get the car so we put it in my mothers name and added me as a Driver under her car and what not Then they did a CREDIT CHECK she failed couldent get the car..SO we went to take my father… Read Full Review

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★☆☆☆☆

“Ripped off by HERTZ rental car!”

Written on: 04/10/2014 by Bellag167 (1 review written)

I will never hire with Hertz again. I booked a rental car via their website from Cairns airport. At the check-in the agent did an high pressure for upgrade insurance but we decided to don't taking any additional insurance coverage and any additional extras like GPS. I checked the car when I picked it up and i noted some scratches and dents not reported on the rental agreement, so I reported all issues at the officer but she seemed very upset. I took the rental agreement and so I wrote all the… Read Full Review

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★★★★★

“Good deal at Palma airport”

Written on: 02/10/2014 by Haslatavisla (1 review written)

Professional, honest and friendly service. Good car. Booked a special offer on the Internet and thought it might come with some hidden charges but no - everything was included in the price. No problem to use my own credit card waver insurance… Read Full Review

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★☆☆☆☆

“They gave me a car that didn't work properly”

Written on: 30/09/2014 by AnaOb (1 review written)

We rented a compact car from Hertz in Orlando and was returning it in Fort Lauderdale. The guy in the counter at first was in good spirits but after declining upgrades and all the stuff they offer he good angry at us. We didn't even get a map like other company's offer The car was a compact and when we took it out and the car seemed to have a bit of difficulty making the speed changes, then when we wanted to start the car it wouldn't start, we tried a few times and it did, that happened to us… Read Full Review

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★☆☆☆☆

“Denver chaos ”

Written on: 28/09/2014 by Batesti462 (1 review written)

Line 1 hour long to pick up reserved car- agents yelling directions to irate renters- never again - the Denver prices are extremely high too as compared to other markets- some of the worst customer service I have ever experienced. I want to go home to polite civilized Memphis!… Read Full Review

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★★☆☆☆

“Unhelpful - credit card issues”

Written on: 23/09/2014 by 455Vaughan (1 review written)

Pre-paid for a car in Italy and once arrived couldn't take the car as i didn't have a credit card. I've hired dozens of cars before and never needed one but Italy is an exception. It was pointed out that it was my fault that i had not read the terms and conditions. Fair point i suppose but don't take delight in my plight. Customer services were equally unforgiving. Ruined the start to my holiday. I was told that during phone bookings people are verbally warned they need a credit card. Please… Read Full Review

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★☆☆☆☆

“Super Service!!#”

Written on: 19/09/2014 by Lindaf149 (1 review written)

Super slow. Super unprofessional. Super unresponsive to customer needs. Each personnel passes on customers to another and when there is delay, their usual response is "I thought you were being helped by somekne else." I don't understand how they can be confused. There were only 3 of them and there were only 2 cuatomers. But still ai had to wait for an hour just to rent a dirty car. They really need to offer low low prices or else no one would rent from them. This branch is the one… Read Full Review

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★☆☆☆☆

“Hertz stеals money!!!”

Written on: 17/09/2014 by SkylerNoble (1 review written)

Me and my boyfriend rented a Hertz car for 6 day while we were in Portugal. At the counter we paid extra money 16 euros per day so that we would have a full coverage and insurance. They reserved money on our credit card in case we don't return the car with a full tank. When we returned they said that they will return the reserved money on the credit card within 24hrs. What they did 3 weeks after our holiday is charge extra 45 euros for nothing. We still don't know why they charged this money… Read Full Review

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★☆☆☆☆

“No way to complain after being charged despise...”

Written on: 17/09/2014 by MiaGoodwin (1 review written)

I have cancelled my reservation with Hertz well on time but despise their website indicated it was cancelled when I checked many times before my flight I was charged! I tried to complain and ask for a refund but to no avail. There are no contact number or email to contact the company and complaint it is totally discusting. I am choked and angry! The reason why I cancelled was that their office was closed when all the other rental companies where still opened when I landed with my flight early… Read Full Review

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★☆☆☆☆

“DO NOT USE HERTZ”

Written on: 16/09/2014

Hertz seems to find all ways possible to charge you without providing an explanation. Their representatives are unprofessional and uncordial. They are not helpful at all and are quite rude on the phone. Please do yourself a favor and use another car rental company!… Read Full Review

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★☆☆☆☆

“Will never use again”

Written on: 15/09/2014 by Luis8 (1 review written)

When we got to the counter, they wasted too much of our time trying to get us to upgrade the car we prepaid for on Priceline. Then, they gave us a car that could not seat 5 people, as advertised. We tried to make it work but it was impossible, unless someone wanted to sit on a cup holder in the back seat. We finally got them to give us a car that was as advertised. All of this time wasted would have made a difference on the back end of our rental. We dropped it off 50 minutes after it was… Read Full Review

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★☆☆☆☆

“Worst Experience EVER!”

Written on: 14/09/2014 by lennyk24 (1 review written)

I booked a reservation to pickup a 7 passenger Van for a vacation with the guys to Fenway Park through AAA. As I am thorough and wanted to follow up on the pickup, I called the facility I was going to receive the vehicle on Wednesday (for a Friday pickup). The fella that answered the phone kinda chuckled after hearing my confirmation number, stating " we don't have no vans!". Strike One! On Thursday night, I received a call from the branch manager stating they had no vehicle but they were… Read Full Review

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★☆☆☆☆

“misleading product and bad customer service”

Written on: 12/09/2014 by JordynZimmerman (1 review written)

I was mislead by the sales person about the Fuel Purchase plan and was charged way more than what i was told. I had a reservation to rent a car from Hertz location in Elizabethtown, KY. First of all, my car was unavailable and I had to wait close to a hour for them to prep my car a refuel it. I dealt with it without complaining. The sales lady offered me the fuel purchase plan. I confirmed with her that I will be charged at $3.22/gal only for the fuel I used. Not a full tank of fuel. So I… Read Full Review

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★☆☆☆☆

“Accused of damage which were already there”

Written on: 11/09/2014 by cricket1234 (1 review written)

Alicante airport, tried to make me buy extra insurance even though I had already paid for extra insurance for O excess in uk. On return the chap who checked the car found scuffs on both wing mirrors which must have been there before as I know that I did not do them. I was told that I must go to the booking desk if i wish to dispute his find. Fortunately it was during business times and I was able to dispute damage, when the (very helpful) guy check HIS COMPUTER he was able to confirm that… Read Full Review

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★☆☆☆☆

“Very bad trip with Hertz”

Written on: 10/09/2014 by welter (1 review written)

We rented a car from the Athens Hertz agency 12 Syngrou Avenue on 20th July 2014 and gave it back at Preveza airport on 26th July 2014. The bumpers on the car were full of scratches, but we were told not to worry. Those were taken into account by the marks on the car inspection paper. When we gave the car back one week later at the Hertz agency at Preveza airport they marked a supposedly new scratch on the inspection paper and told us they didn't know the car, it was from the Hertz agency… Read Full Review

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★☆☆☆☆

“Stay as far away from Hertz as you can”

Written on: 04/09/2014 by Jared123456 (1 review written)

Dealing with Hertz customer service reps is worse than having a tooth pulled out. You WILL end up with extra charges for your rental, that you did not approve, and when you try to speak with someone over the phone to get the issue resolved, they only deal by email, and only on their time. You will waste countless efforts trying to speak to someone, and when you ask to speak to the Office of the President, their answer is, "sorry, we don't have one." Don't get bamboozled by theie "low fare"… Read Full Review

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★★★☆☆

“Double-check the fine print”

Written on: 02/09/2014

Firstly, I will say that the disappointing Hertz experience was partly my fault. After specifically telling the desk clerk I didn't want the Hertz insurance cover, I signed the final rental contract without thinking to check whether they'd included it or not. As such, I didn't have a leg to stand on when it came to settle the bill at the end of the rental period: I'd signed for the insurance, which unfortunately nearly doubled the cost of our two-day rental over the August Bank Holiday… Read Full Review

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