Hertz Car Rental Reviews

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Hertz Car Rental
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Latest Reviews

★☆☆☆☆

“watch your bank account.”

Written on: 21/08/2014 by angrypaul123 (1 review written)

Took £102.50 out of my sisters account without her permission.i use weekly,but never again.will cost them £1000s… Read Full Review

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★☆☆☆☆

“NO MORE #1 ... ”

Written on: 19/08/2014 by Bradshawez63 (1 review written)

Just to let you know how much Hertz business has deteriorated. We planned a road trip and felt it would be a great idea to rent a car, larger than our family car. Made a reservation one month in advance so that we would get the car we needed, specifically a Dodge van. The day before we were scheduled to pick up the car we called to confirm that the car would be ready the next day at the arranged time. We were told that they couldn't guarantee the car we requested. They said they would try to… Read Full Review

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★☆☆☆☆

“Hertz car hire: £140 paid on internet - cost nearly...”

Written on: 18/08/2014 by gwak50 (0 reviews written)

Thought we had a good deal with Hertz for a 6 day hire in Australia. However, the excess was extortionate ($3,500 or higher?) and the cost to reduce it to a reasonable amount is extortionate. When we asked for that to be added the assistant in Brisbane added EVERY other extra without telling us or explaining them. The contract was signed by the computer!! We paid £140 on the internet it ended up costing nearly £400!!!!! I will NEVER use Hertz again. Unfortunately, I suspect all companies… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 17/08/2014

I have rented from Hertz multiple times and some times everything works out and sometimes it does not. In late May, I attended the graduation at West Point Military Academy for a former student of mine. I left the West Point area the day afterwards in plenty of time to head to LaGuardia Airport for a flight at 8:30 p.m. (I had picked up the car in NYC 2 days before.) I got stuck on the George Washington Bridge traffic and the traffic in NYC and had only one and a half hours to find the car… Read Full Review

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Natsberman5's Comment

Written on: 20/08/2014

Addendum: The day after this review posted, I received an email from Hertz stating that they would refund some of my money. This was the first contact I had since May 29th, 2014. At least they are finally doing the correct thing!

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★☆☆☆☆

“Bad service and accounting”

Written on: 17/08/2014

Hertz renaissance Hotel Washington DC - rented on fri, returned Sun in May 14. Just received two infringement notices for parking fines incurred AFTER I returned the rental. Not sure who the cheat is - whether it is the Renaissance Hotel or Hertz but this kind of approach is appalling. Demonstrates bad customer service, bad account management and appalling fleet management - they clearly have no idea who they rent cars out to and when they are returned… Read Full Review

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★☆☆☆☆

“Hired car from Malaga Airport. Returned undamaged...”

Written on: 16/08/2014 by danieljo (1 review written)

Hired car from Malaga Airport. Returned undamaged charged £406 for damage. Beware, do not hire from them. They swipe your card and take your money… Read Full Review

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★☆☆☆☆

“HERTZ reported car stolen AFTER I refused a dinner date”

Written on: 12/08/2014 by JaceyHooper (1 review written)

I rented a car from a Hertz location in the Houston area. I initially wanted it for a week and wanted to used my own insurance as well as my company corporate discount (both of which were not added)I had to call in several times to get the rental extended. I called in so may times I was familiar with the staff. Finally the gentlemen I was dealing with advised me that as long as I have money in the bank to cover the charges I was OK and didn't need to bother about calling in every week. He also… Read Full Review

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★☆☆☆☆

“Read everything because the agents won't tell you.”

Written on: 11/08/2014

I recently rented a car from Hertz in Puerto Rico. I was not told about a toll device on the car and was not offered the option to pay cash as I went through tolls. I prepaid for a full tank of gas so I wouldn't have to worry about extra charges if I brought the car back on empty. When I went through a toll I paid cash and the woman said I didn't have to because it had a device on the car. I was never aware that I would be charge a 24.95 service fee beside the toll charges. I was later billed… Read Full Review

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★☆☆☆☆

“bad aproch and customer service”

Written on: 09/08/2014 by titello (1 review written)

I presend my self to the hertz desk in milano bergamo airport to rent a car. The women who served me she refused to hive me a car for the reason that she can not check my documents.. I had presented my canadaian passaport, driver licence and my RBC visa infynite card.. she was a bad lier and make me fill that I travel with fals documents.. not to mention that she offered me a fiat panda two days for 230EU. this is not respect for peoples that comes in Italy to spend they'r time and money.. I… Read Full Review

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★☆☆☆☆

“Horrible worst of all companies”

Written on: 08/08/2014 by RasTinny (1 review written)

I rented an car with Hertz (Treviso Italy)for 2 days last year and delivered it back with the tank 7/8 full as acknowledged by the Hertz Desk. The guy at the desk was extremely unhelpful. Refused to help me change the satnav language to English but figured it out myself eventually. Hertz then charged me for the full tank 198.48 at the rediculous price of €3.3080 per litre €198.48. although the tank was 7/8 full (52.5 litres). The fuel tank capacity of an Alfa Romeo Giulietta is 60 litres. I… Read Full Review

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★★☆☆☆

“customer service”

Written on: 07/08/2014 by Marquille (1 review written)

called to check on a rate for a one-way. Got a completely incompetent person from the Philippines who couldn't speak or understand English and spent 20 minutes to get a simple answer, which was ridiculously high. Would not even try them again… Read Full Review

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★★★★★

“No Problems Pisa Airport”

Written on: 06/08/2014 by Doug800 (2 reviews written)

Last year I hired a car from Goldcar Car Hire at Pisa Airport and the service was terrible. On my return I wrote a critical review warning potential customers not to use Goldcar. I therefore feel it only fair to write a positive review for Hertz . I booked on line Hertz own website, the price was very competitive. Service at the desk was quick and friendly, car was clean and in v. good condition, paper work was all correct i.e. small marks on bodywork noted correctly. Return was again quick and… Read Full Review

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★☆☆☆☆

“Ripping of company”

Written on: 04/08/2014 by Sam1520 (1 review written)

I hired in Nimes in France on July 2014 for 15 days after I arrived home received invoice for cleaning and checking out 52€ that never told me when I hired I will get charged, I go few times in France it was my first time I hired from hertz and be my last time too Never again… Read Full Review

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★☆☆☆☆

“Hertz Granville St, Vancouver - Pathetic Service”

Written on: 04/08/2014 by Aydin184 (1 review written)

Booked in January for late June with all details given but still kept waiting for about an hour for my car! Despite seemingly short staffed they insist on trying to sell add ons to every customer. If I wanted additional insurance or a bigger car or a sat nav I would have booked them. They had only one car available in the size I booked 5 months previously and when I went to the basement I discovered that there was no parcel shelf (luggage cover) It had apparently been broken and as I was… Read Full Review

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★☆☆☆☆

“Would you expect to wash a hire car? Never use Hertz...”

Written on: 03/08/2014 by JoeandMegan (1 review written)

Hired a car from Ajaccio airport in Corsica and all went well until we returned the car. I was informed I should have had the car cleaned and was charged 60 Euros because there was a bit of sand in the car!!! Extraordinary - I have never had to clean a hire car in all my life of hiring cars - and I do hire plenty. Never will use Hertz again - complete disgrace and a total rip off… Read Full Review

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★☆☆☆☆

“Hertz Bangkok, Thailand”

Written on: 01/08/2014 by jchanzi (1 review written)

This review is not against Hertz in general but mostly towards the Hertz independent licensee in Bangkok, Thailand. I reserved online (bona fide Hertz look alike website, logos etc.) a car to be picked up 48 hours later at their central business station on Sathorn. I received an email saying that I should get a confirmation within 24 hours. The next day around 4:45 pm I got an email saying that my booking was cancelled because they are fully booked. I couldn't believe it, it took them… Read Full Review

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★☆☆☆☆

“Hertz is the proper description. Becuse it will Hurt!”

Written on: 01/08/2014 by Boydrp434 (1 review written)

I spend over 80% of my life in a rental, which has given me the opportunity to rent from most all of the main rental company's. If you use Hertz toll pass don't expect a receipt, to know when, or how much your credit card will be charged. They charged 7 different charges over a 3 week span, 6 plus weeks after the rental. when I called them they told me that their toll pass is done by a 3rd party and I needed to contact them. When I contacted that Co. I was told I had to give them dates and… Read Full Review

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★☆☆☆☆

“Credit scores under 650 cannot rent from Hertz”

Written on: 31/07/2014 by acorbo50 (1 review written)

All I can say is WOW. I had been a 30+ year Hertz customer until today when I became an Enterprise Customer. After going to the local Hertz office to pickup my mini-van rental which I have been renting annually for 7 years I was told they did not have a vehicle available. This was after I made the reservation 3 months ago. It gets better as I returned at 2pm to pickup the van that luckily was returned. As we are doing the paperwork I was asked for my SS# I asked why and was told new… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever!!!!”

Written on: 31/07/2014 by ggmannn (1 review written)

The worst customer service ever!!!!!! I rented car in Gold service. They double rented my car to someone else so when I arrived someone else's name was on sign in my space number given to me in confirmation email on sign and no car for me. I had to wait 40 minutes for a car. Then day before I was to return car I get emailed a bill for a different car that was returned at Ft Lauderdale airport where I rented mine but it is a car I did not ever have, I still have my rental car. I called… Read Full Review

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★☆☆☆☆

“Don't rent if you are planning to use a toll bridge”

Written on: 29/07/2014 by 478Moser (1 review written)

Hertz charges for the toll fees AS WELL AS $14 processing fee...usury at its finest. This Canadian customer will not be using Hertz again!… Read Full Review

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