Hertz Car Rental Reviews

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Hertz Car Rental
Hertz Car Rental

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Latest Reviews

★☆☆☆☆

“No customer service ”

Written on: 16/12/2014

I picked up the car with 5/8 of a tank of gas. Was asked if I wanted to pay $2.90 a gallon I declined. Gas is $2.50 gallon why pay them more. I took the car back with the meter just above the half tank mark. They told me I was short of the 5/8 and 'read' it as me owing them 4 gallons of gas at $9.65 a gallon. The service person was shouting at me when I said I wouldn't mind paying for a gallon but 4 was ridiculous. I will never use Hertz again. And if word of mouth is advertising guess… Read Full Review

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★☆☆☆☆

“Not recommended”

Written on: 15/12/2014 by 391Dunlap (1 review written)

The car wasn't very clean. The gas was 3/8 of a tank. This wasn't the first time. Hertz uses this trick so they can gain money from gas. It was very hard if not impossible to bring back the car with exactly the same amount of gas if the gas wasn't full. Most likely the gas would be more than it was before when people brought back the cars. Hertz will charge the customers if they return the cars with less gas than when they picked it up, but Hertz never give refund if the customers return the… Read Full Review

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★☆☆☆☆

“Do not trust Hertz Italia”

Written on: 10/12/2014

My husband and I were on a two week honeymoon to rural Tuscany and we booked Hertz joint with a Ryanair flight as it was the best deal at the time. What a mistake! when we went to pick up the car, which we paid extra to upgrade to, it was covered in big scratches and damage on the bumper, which was mentioned in the paperwork. What wasn't mentioned was quite noticeable damage to the front passenger wheel. Calling over an attendant we got her to make note of the pre existing damage on their files… Read Full Review

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★☆☆☆☆

“Be careful when using HERTZ”

Written on: 28/11/2014

I had pre-booked Hertz for an airport pickup in Atlanta. After a long-haul flight arriving early evening. I had chosen them as a company that I thought incorrectly that I could trust, silly me! On arrival I handed my prepaid form and was quickly acknowledged and given a form to sign; the whole process taking no longer than ten minutes which I appreciated at the time as I was tired after the flight. What the rep failed to mention is that he had upgraded the car at an additional charge of 25… Read Full Review

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★☆☆☆☆

“Extra charge for insurance ”

Written on: 27/11/2014 by Long110 (1 review written)

I've rented a car for my family with Hertz. The total amount of the booking was EUR 300. After dropping off the car i checked my account and saw that there was an extra charge of EUR 200 on my card. So i contacted Hertz costumer support and didn't get an answer for / DAYS! Then the agent told me that this is for the insurance and that i've signed it when i picked up the car. But the agent on the counter did not mention an extra charge for insurance. So i explained that to the agent and asked… Read Full Review

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★☆☆☆☆

“EXTRA CHARGES”

Written on: 24/11/2014 by georgiee55 (1 review written)

Hertz misadvertised a branch in London as being outside the congestion zone but it ended up being inside and I had to pay £23 on top of my booking (which was only a 2 day booking. They refused to give me a refund even though they admitted that they had made a mistake. Rubbish… Read Full Review

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★☆☆☆☆

“FALSE PROMISES!”

Written on: 16/11/2014 by drkillmor (1 review written)

Dear potential car rental customer. This is, sadly, a rant but with (hopefully) some tips on how I can help prevent you experiencing excess cost but, more importantly, disappointment for yourself and family. This time last year my family and I were excitedly planning a two week holiday to Disneyland, Orlando. As this was going to be the holiday of a lifetime no expense would be spared and a whole year of caning the overtime commenced. On October 3 2014, we set off to Disneyland, Orlando! One… Read Full Review

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★☆☆☆☆

“What a rip off!!!”

Written on: 11/11/2014 by Mrsannoyed (1 review written)

We hired a car from Hertz and paid in advance. We collected the car as arranged from Knock Airport in Ireland on 25th October and returned it on 28th October. The petrol tank was full on collection and we were warned that it needed to be full on return. We are used to this requirement having used car rental on numerous occasions. We only used the car for the journey to and from the airport and for a very short drive, a total of less that 60 miles as we were staying with family and driven in… Read Full Review

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★☆☆☆☆

“Appalling customer service - never again”

Written on: 10/11/2014 by Aprilh472 (1 review written)

We booked a car in Rome, Italy. When I arrived to pick it up I was told the car was not ready and was asked to return in half an hour without a word of apology. I had around 600 kilometres to drive that day (Rome to Venice), so it didn't make me particularly happy, but I swallowed it and returned in half an hour. I was told they did not have the car and that I would have to collect it from another Hertz branch - at the airport, so perhaps around 20 kilometres from my hotel. Luckily one of the… Read Full Review

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★☆☆☆☆

“Most unhappy”

Written on: 10/11/2014 by Gluckmoss (1 review written)

I recently hired a vehicle through yourselves for a trip to Malta. On this occasion I was unhappy. Not with your service, but with the vehicle supplied by HERTZ. Kia Picanto REG: CQZ 614 The car we were given was dirty and had not been cleaned. It was also very well used and abused with bits hanging off, smooth tires (illegal), electric windows not working and so in need of a service it could hardly manage to go up hill. Our complaint at the car hire place fell on deaf ears. A wholly… Read Full Review

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★☆☆☆☆

“Stranded at the airport”

Written on: 26/10/2014 by Downandout (1 review written)

I booked a car with Hertz to pick up at Barcelona airport, My on line booking was completed with my Visa debit card and I received e mail confirmation to thank me for my booking and the details of the car I was to hire which would be waiting for me on arrival at the airport between 7 pm - 8pm. I went to the desk to pick up my car , taking my booking confirmation and driving licence only to be told by the car salesperson that unless I paid with a credit card I could not have a car. I tried… Read Full Review

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★☆☆☆☆

“taken advantage of by Hertz”

Written on: 26/10/2014 by 494McDougall (1 review written)

Rented a car in Frankfurt and was charged four times the normal cost for refueling the tank in addition to another twenty dollar service charge. Had the car for one day and paid $51 for the rental and $150 for refueling. would never use them again… Read Full Review

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★★★★★

“Customer Friendly Staff.”

Written on: 24/10/2014 by AlijahRamos9 (1 review written)

Recently I hired a Hertz car from Zurich airport. It was all as promised from the booking till I was returning the car. Then something personal unrelated to the car hire happened to me and here is where Hertz staff impressed me most. From the moment I called the office they continued to help me in every possible way, even after I paid and returned to my country. Eventually different staff got involved and all of them helped me. I remain impressed how highly they esteem their clients. I… Read Full Review

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★☆☆☆☆

“Stung by charges”

Written on: 21/10/2014 by Banks317 (1 review written)

Hired and returned the car in exactly the same condition. The rep behind the counter checked the fuel was full, I assured him it was and was told that was all so I left. A week later I was charged £550 for repairs and have spent weeks waiting for an explanation as to what these were but to date nothing. This has ruined my holiday so I wish to warn future customers to take photos and get signed documentation proving a car is returned without damages. Never using hertz again, shoddy and ignorant… Read Full Review

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★☆☆☆☆

“Hidden charges”

Written on: 21/10/2014

I booked a car last week in Ryan air website with air ticket, that time estimation charge is very low, after car return and they detected from my account XXeuro extra... my advise don't book a car in Ryanair website and be careful when you booking with Hertz... this is my bad experience… Read Full Review

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★☆☆☆☆

“A pure disgrace”

Written on: 19/10/2014 by oreny (1 review written)

1. Hertz does not hold a counter in the terminal. We were also not notified about it and couldn't find how to find them. After 10 minutes we found a young girl sitting on a bench with Hertz yellow shirt. she was supposed to welcome us with a sign, but she didn't. just set on a bench playing her phone. 2. Hertz were not ready with the car type we ordered and forced us to downgrade. not upgraded as usually in such cases. We ordered a standard Ford Focus automatic, nothing unusual, and got an… Read Full Review

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★☆☆☆☆

“A mistake or worse?”

Written on: 16/10/2014 by mickiengland (1 review written)

Picked up car in Madrid. As a Gold member I'd thought we might get an upgrade, but they actually gave us a downgrade... Then they tried to charge for extra driver - which is free for members. The car itself was covered in scratches and dents (which makes you wonder what they do with the excesses they collect. And then, to cap it all, when we returned it to Alicante they charged us for a tank of diesel despite it being returned full. Took 6 weeks to get a refund...and no apology. NEVER AGAIN!… Read Full Review

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★☆☆☆☆

“This Company is Terrible!!!”

Written on: 10/10/2014 by Manders1990 (1 review written)

Let me say this first the people who were working there were NOT the problem they were wonderful. This terrible Review is because the Company is TERRIBLE. I had my car reserved ready to go and everything and the day of the trip. Im an underage driver (my age 23) WELL i don't have a bank account so i couldent get the car so we put it in my mothers name and added me as a Driver under her car and what not Then they did a CREDIT CHECK she failed couldent get the car..SO we went to take my father… Read Full Review

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★☆☆☆☆

“Ripped off by HERTZ rental car!”

Written on: 04/10/2014 by Bellag167 (1 review written)

I will never hire with Hertz again. I booked a rental car via their website from Cairns airport. At the check-in the agent did an high pressure for upgrade insurance but we decided to don't taking any additional insurance coverage and any additional extras like GPS. I checked the car when I picked it up and i noted some scratches and dents not reported on the rental agreement, so I reported all issues at the officer but she seemed very upset. I took the rental agreement and so I wrote all the… Read Full Review

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★★★★★

“Good deal at Palma airport”

Written on: 02/10/2014 by Haslatavisla (1 review written)

Professional, honest and friendly service. Good car. Booked a special offer on the Internet and thought it might come with some hidden charges but no - everything was included in the price. No problem to use my own credit card waver insurance… Read Full Review

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