Hertz Car Rental Reviews

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Hertz Car Rental
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Latest Reviews

★☆☆☆☆

“Avoid at all cost ”

Written on: 10/02/2016 by Janette5054 (1 review written)

Thinking hertz was a reputable company I didn't bother to read any reviews- how I wish I had! Like many others it has ended up costing far more than it should have done. They have so many hidden charges and cannot justify/explain how they arrive at such excessive admin charges! I will never use them again and will make sure everybody I speak tkt knows to avoid them too… Read Full Review

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★☆☆☆☆

“Beware hidden costs that make Hertz super expensive”

Written on: 07/02/2016 by Helenage47 (0 reviews written)

I booked online and thought £31 for a 2-day hire of a tiny car was a fair price. I was horrified when the total cost was actually £82. Beware insurance cover (2 days for £38), debit card fee £5, location service charge £10, vehicle licence fee £2.60, day charge £6.83 per day, tax at 20% £13. Petrol was extra. My advice - never use Hertz. Find out the whole package cost before choosing your provider. If you don't really understand at the hire booth, don't be embarrassed to keep… Read Full Review

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★☆☆☆☆

“Ripped right off”

Written on: 20/01/2016 by glAdkins168 (1 review written)

I was late for my flight. I left the car without refuelling. Hertz charged me £150 to fill a little Dacia Duster. READ every little box they ask you to tick. My upfront rental was £35. They charged me £290. Do NOT trust Hertz - check EVERY tick box. Never take their insurance. I took an upgrade from a Corsa - they gave me a DACIA Duster which had 25,000 odd miles on the clock and felt it. If you know DACIA's they have the VERY LEAST in accessories of ANY car in the world. I think they… Read Full Review

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★★★★★

“Amazing Customer Service!”

Written on: 14/01/2016 by Trent9 (1 review written)

I returned my rental at closing time on the day before Christmas Eve 2015 at the Hertz location on Telegraph Road in Southfield, MI. Later, I discovered that my Iphone was missing. I realized I must have left it in the rental. I was very sad, because I realized that because the office would be closed for the next few days due to the Christmas holidays, I would not be able to check to see if in fact my phone was in the car. I was preparing to contact the phone company to Christmas gift!… Read Full Review

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★☆☆☆☆

“Don't Break Down with Hertz!”

Written on: 11/01/2016 by molwage (1 review written)

I guess I would have been very satisfied with the service, had the car we've been given not broken down. The roadside assistance lady was very helpful, but a little surprised that I wouldn't drive a car with a massive oil leak. She called out the towing service and told me to get a lift with them to Sacramento airport to pick up a replacement car. The Towing Service promptly told me they were not a taxi service, and they were not taking the car to the airport anyway. This is where the… Read Full Review

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★☆☆☆☆

“Hertz car rental in Derry Airport is the Worst rip off...”

Written on: 09/01/2016 by Easton213 (1 review written)

On the 8th January 2016, my wife and I flew to Derry Airport Northern Ireland from Glasgow airport. When we got to the Hertz car rental desk, goodness me I had a chat with the guy who served us. He was all on about the Hertz car rental splitting up with Ryan air and now Hertz company along with many others are suing Ryanair. At that moment I pointed out the disgraceful reputation of the airline and little did I know that Hertz car rental was worse than Ryanair. The guy forced me to buy a… Read Full Review

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★☆☆☆☆

“Hertz UK never again”

Written on: 07/01/2016 by EmersonBeach395 (1 review written)

I hired a car from this company from Birmingham airport UK for a 1 way trip to Plymouth.They are a complete disgrace and charged me £420 for damage to a car that I did not do. The customer services are a complete joke and I would be ashamed to work for them. They do not listen to reason and are interested in one thing and that is ripping off the customer . If I can stop one person using this company it will make me very happy . Please do not use this company there are so many stories of people… Read Full Review

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★☆☆☆☆

“worst customer service ever!”

Written on: 04/01/2016 by MikaylaLee50 (1 review written)

I rented a vehicle for 8 passengers because my family and I were all going to my brothers graduation. We all fly in from different states. I decided to go with hertz because I am a triple A member and they were able to provide me with a discount. However,I added insurance because they told me it was necessary. Needless to say I found out through my insurance I didn't. I then called the Hertz customer service. He told me I could go to any hertz nearby and cancel it. I was two hours away from the… Read Full Review

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★☆☆☆☆

“If you rent a car from Hertz in Paphos, Cyprus, and...”

Written on: 26/12/2015 by Eleftherios (1 review written)

If you rent a car from Hertz in Paphos, Cyprus, and you have a problem with your tires, they will charge you at least three times more than the normal. In case of emergency, don't expect to find them. … Read Full Review

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★☆☆☆☆

“Hertz should be shut down”

Written on: 11/12/2015 by Kyleew105 (1 review written)

Hertz charges for what ever they want to. This business is a joke they should be investigated the stuff they are doing cant be legal. How can you charge someone a big price difference for the same type of vehicle for the same length of time and using the same cdp code an same promotional code… Read Full Review

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★★☆☆☆

“Poor customer service ”

Written on: 09/12/2015

Having been a loyal gold member I have become aware that the choice of cars is very limited and basic in comparison with other major renters . After my last rental I complained at the lack of service to the customer service department and received a stoke apology, no offer to try to retain my custom, I copied in the CEO who did not even have the courtesy to reply. Hertz are obviously to big to care!… Read Full Review

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★★☆☆☆

“Disappointed”

Written on: 07/12/2015 by Mike Fitzgerald (1 review written)

I had looked forward to hiring a car from a company with a prestigious name. I was disappointed. Firstly there was a queue of 8 people in front and they were all pre bookings so they must have known. The car had done 32,000 plus miles and had stained seats. When i hire a car i expect better than I have… Read Full Review

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★☆☆☆☆

“Over an hour late, this was no good for me so had to...”

Written on: 02/12/2015 by McNeillku178 (1 review written)

Over an hour late, this was no good for me so had to cancel, still have to pay £30 cancel fee, funny if i was late collecting or returning they charge me, dont bother go to anyone else… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 16/11/2015 by Castillo30 (1 review written)

Just wanted to warn you about Hertz' Toll policy, which they do not explain to you. If you use a Toll road, even if only once, you are charged a $4.95 daily administrative fee for your ENTIRE rental period. So my $2 toll from making a wrong turn, ended up costing me $27. This was a charge that showed up on my credit card 3 weeks after the fact. When I called Hertz the "senior" customer service rep said it's not up to them to explain the policy and that I should have asked about it. I told… Read Full Review

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★☆☆☆☆

“If you need reliability, DO NOT USE Hertz”

Written on: 04/11/2015 by ChrisNt (1 review written)

This summer, my wife and I travelled to Sofia, to our son’s wedding. We needed a hire car and decided to use Hertz, in the belief that the company is reputable and reliable. We could not afford to be let down on our son’s big day. Since we were travelling by train, we opted to use their Sofia office and decided to pick up our car the day before the wedding. Hertz confirmed the date, time and the address of their Sofia city office pick-up point by email. We arrived a few minutes before the… Read Full Review

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★☆☆☆☆

“Pray nothing goes wrong!”

Written on: 23/10/2015 by jemstu (1 review written)

I currently have a Hertz car on hire in the UK and am a Hertz No1 Club Gold member (not that it seems to make a difference). When I collected the car at London Victoria, I had to wait for over 45 minutes as one of the attendants was trying to sell every insurance product available to a Chinese student who did not have very good English. She persevered despite the language barrier, the other attendant was arguing with a customer about the congestion charge registration and neither acknowledged… Read Full Review

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★☆☆☆☆

“Hertz - Be very Careful”

Written on: 23/10/2015 by george7676 (1 review written)

We hired a car this summer for our family holiday in Sweden from Hertz. When we collected the car we were told it would be in a specific parking lot in a numbered bay, but the car was not there. We returned to the office, a representative went and found the car, it had been parked in a different lot. She confirmed that the car was virtually new and free of any damages. She did not ask us to check the car and did not check it herself. After waiting around for the car for 30 minutes we were keen… Read Full Review

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★☆☆☆☆

“Horrible experience”

Written on: 19/10/2015 by Adison373 (1 review written)

Waited 1.5 hours for a car at Honolulu airport. Thank god a made a reservation. What a way to start a vacation… Read Full Review

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★☆☆☆☆

“No car supplied.”

Written on: 16/10/2015 by 72Coyne (1 review written)

On 21/09/2015 I booked a car from Hertz cyprus website.This was confirmed by Hertz e-mail.On Thursday 7th October I went to Hertz office,Tombs of the Kings Avenue in Paphos to collect the car. The young woman running the office said"I'm sorry but we have no car".She then said that there were 11 customers who had not been given a car.No further help was offered.My wife and I had to spend the rest of the morning trying to find a suitable hire car. We managed this but had a delay of 2 days out of… Read Full Review

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★☆☆☆☆

“disaster”

Written on: 15/10/2015 by twinks111 (1 review written)

i rented a car 1month and 3weeks ago, i brought the car back with full tank petrol, i was ment to get my deposit and refund for the petrol i never used, up to now am still waiting for my money, everytime i phone to ask for my money, they tell me that the money has been released back into my account, and for me to contact my bank cause they holding the money. i contacted my bank and they said to me, why would they hold my money, and herts keep on saying the same thing, issue still has not been… Read Full Review

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