Hertz Car Rental Reviews

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Hertz Car Rental
Hertz Car Rental

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Latest Reviews

★☆☆☆☆

“be very carefull”

Written on: 29/09/2016 by myrtlej4 (1 review written)

Hired a car for 10 days in Johannesburg -car was fine but the customer service .....BE VERY CAREFULL we stated when we picked up the car that we had a yearly insurance policy so did not need the extra insurance -I actually showed the counter staff the document - so I assumed - wrongly as it turned out , that she would do as requested and opt us out( our first mistake) - we also agreed to the full full fuel policy we signed the paperwork and off we went- we returned the car full as agreed and… Read Full Review

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★☆☆☆☆

“Damaged, dirty car, rude staff.”

Written on: 07/09/2016 by ToryM (1 review written)

Collected a booked car in Rome waited an hour and a half... Car they gave us was described as "as new" it was dented, dirty and embarrasing. When I raised my dissapointment I was called pathetic and ridiculous by a Hertz staff member . I wrote a complaint letter and they took weeks to answer and thanked me for my feedback. No discount, no voucher. Would I use again? Never. Do not go there… Read Full Review

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★☆☆☆☆

“Untrustworthy ”

Written on: 03/09/2016 by Mueller391 (1 review written)

I booked through Hertz for car hire in Verona and was welcomed by a limited English speaking Italian, who told me to sign and the car was in bay 14. The car was great all holiday and when returning we filled the tank to full, as per the contract and returned the car. I gave them the keys and they handed me a receipt and that was all. No checking of the car, or getting me to sign the final paperwork. When returning to the UK, I have had a payment taken out of my account of £51, I phone up to… Read Full Review

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★☆☆☆☆

“Booked to see if service is better, it isn't”

Written on: 29/08/2016 by plmy (10 reviews written)

I used Hertz for the first time this year (From Geneva airport, French side, 1 week hire). Having used enterprise, avis, europcar - a number of the other car rental companies over the years I was interested to see how Hertz, the market leader, would compare. Queuing behind two distressed looking customers before me made me realise that there is a large element of pot luck with car rental, irrespective of provider. If you are unfortunate enough to arrive at the rental desk at the wrong time and… Read Full Review

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★☆☆☆☆

“Horrible company!”

Written on: 17/08/2016 by Meier1945 (1 review written)

I have rented a car from Hertz and when I returned it, the glass from the wing mirror was missing (stolen during the night). Before I returned the car I had a mechanic quote for the damage and this was around 20 Euros. Hertz billed me for 168!!! They simply made up the cost and did not provide any proof of it. The customer service was appalling and they simply did not come back to any of my emails and did not answer any of my calls. Do yourself a favour and book with another company, as this… Read Full Review

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★☆☆☆☆

“I do not recommend Hertz Gatwick!”

Written on: 09/08/2016 by Robertsag361 (1 review written)

They charged me a scratch on the wheel which was not easily visible. I'm convinced the scratch was done by a previous customer and nobody notice it before. I wouldn't waste my time to write a Review if i wasn't sure of the truth. From now on I'm going to take some pictures at the pick up and return, since it would be the only proof to open a dispute and get a refund from a company which is unfairly making money from me… Read Full Review

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★★★☆☆

“Bad Sat-Nav”

Written on: 04/08/2016 by AsharI (1 review written)

The car was good, clean reliable but the SatNav would turn off randomly. Very frustrating and even dangerous at times. The SatNav was also very expensive - would have made sense to just buy one instead of renting from Hertz… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 02/08/2016

We were charged almost £200 for a tiny mark on the car that was then put straight back into service. Maybe they will deal with it at the end of the season but whatever it would cost about £40 to put right. Athens aiport… Read Full Review

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★★★★☆

“Very good experience”

Written on: 07/07/2016 by avavirginia (1 review written)

I recently had to rent a car, because a strong hailstorm totaled mine. I had a very good experience. Everything went well, quick, the car was clean and smelled good. The staff was professional and very kind. The pick up did not take long, everything was as promised. I even extended the rental. The return was just as easy. I am very satisfied and would recommend to everyone. Thank you for the great job! Happy from Middleburg, Virginia… Read Full Review

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★☆☆☆☆

“ Beware”

Written on: 05/07/2016 by carola94 (1 review written)

I recently hired a car in George Best Belfast with Hertz through their website. I used their services before in other countries without any problem. Unfortunately on this occasion, it did not went well. On the day of the pick up, they now show you camera pictures of the car, that don't show anything and make you sign the report. On closer inspection of the car, I asked them to add some more scratches that were not on the report, but quite big, which they did. On the day of return, I struggled… Read Full Review

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Katherinelee's Response to carola94's Review

Written on: 07/07/2016

You should try ECrent.com, the largest global rental platform. You can easily find cheap and reliable cars for rent there.

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★★☆☆☆

“Bad late Policy”

Written on: 28/06/2016 by osborne450 (1 review written)

Beware that they make a charge of one days Rental when you are over 29 minutes late returning the car and do not give you any tolerance on that even if you have a genuine Reason. The staff at Leeds where very helpfull but are obviously not able to be flexible… Read Full Review

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Katherinelee's Response to osborne450's Review

Written on: 07/07/2016

You should check out EC

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★☆☆☆☆

“dishonest and non ethical in dealing be aware HERTZ ”

Written on: 05/06/2016

i had taken a car from porto airport and after 4 days same time gave the car back at lisbon airport. everything was paid by my travel agent. I had taken the car at 10 52 am and 4 days after that i gave the car at 11.00 am same time. innocently i was not aware of it as i had to catch a flight to india. the rental guy kept me and my wife and child waiting with out luggage for 25 mins and they gave me voucher for 93 euros to be paid. when i inquired what was it regarding they said one time charge… Read Full Review

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Katherinelee's Comment

Written on: 07/07/2016

You should check out ECrent.com, the world's largest online rental platform. It is really helpful if you want to rent a car in France

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★☆☆☆☆

“Alloy Wheel scratch scheme”

Written on: 10/05/2016 by SYLVIA.K (1 review written)

I hired a car from Hertz in Dublin for 8 days,I initially thought I had gotten a bargain,none of it,because I was picking up the car in Dublin and returning it to Shannon,I was charged a "ONE WAY"fee of 44.05 Euros and another fee called a"LOCATION SERVICE CHARGE" of 35.24 Euros,so that's an extra of 79.29 Euros. The car a VW Golf 2016 reg.was fine and I drove 695 miles with no mishaps.BUT. When I dropped the car to Shannon the assistant spent some time at the front passenger wheel,I left the… Read Full Review

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★☆☆☆☆

“Confirmed reservation ”

Written on: 24/04/2016 by Nenaanderson (1 review written)

We reserved a car in Hurst Texas (Dallas area) and received confirmation number. We went to pick up the car, no car. They said because of the Hail Damage in the Dallas area, they gave our car to the local people. Our call to Hertz main office was also useless. We were stranded in Dallas Texas,4 miles from the airport with 250 miles to go to get to our rented vacation place.Horrible experience. We found another rental and had to - pay 150 dollars more for less days of car rental. This was also… Read Full Review

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★☆☆☆☆

“Hertz Mexico: other victims sought. Class action needed”

Written on: 24/04/2016 by yogayogi (1 review written)

HERTZ CAR HIRE MEXICO. A pricing issue on a Hertz Mexico car rental recently cost us several hundred dollars. We believe we were cheated - and repeatedly lied to. It made us wonder: Was the matter handled in too slick and polished a manner to be a one-off "mistake"? How many other people out there might be victims of the same "mistake"? How much "extra" revenue does Hertz Mexico get per year through this pricing practice? Potentially millions? Please may we ask you: Have you rented a… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 04/04/2016 by Xavier339 (1 review written)

I hired a car and returned it 30/03/2016. A scratch was found on the wing mirror that we were oblivious to but, as the car had been in our possession, we agreed to cover the cost. Hertz have taken almost double the amount we authorised in payment and when I contacted Customer Service I was told that they would not look into it for me. The advisor was very rude, refused to transfer me to someone who could help and she then hung up on me. They also took £1200 out of my account as a deposit and… Read Full Review

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★☆☆☆☆

“The worst car rental company every!!!!! ”

Written on: 17/03/2016 by rpCorcoran464 (1 review written)

First walked in to get a rental car at the battleground Greensboro location,which my insurance company was paying for since I was getting mine fixed only thing I had to do was pay a security deposit (service fee) the guy acted like he had no idea what he was doing. He asked another lady to help him, I had to ask about all the rules and regulations, like to fill it up when I come back, I take my dog with me to work everyday, he told me pets are not allowed, I told him he needed to arrange a way… Read Full Review

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★☆☆☆☆

“Excess cheats at Alicante airport.”

Written on: 15/03/2016

Easy collection but checking out was a different matter. Initial inspection of vehicle was carried out under difficult lighting conditions but for the final inspection a torch was used on every detail. Though no incidents occurred during our hire a slight mark on a wing mirror was found, barely visible but noted as "damage". This on a car which had previous scrapes patched by hand with white paint. We refused to sign for the release of funds from the bond of €1000 and subsequently… Read Full Review

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★☆☆☆☆

“Hertz - They will find ways to charge extra”

Written on: 15/03/2016 by 260Ellis (1 review written)

Got car delivered by very grumpy member of staff, had already filled in paperwork for car and when we checked had entered less mileage than was on the mileometer. When we asked for the car to be collected it sat outside in the rain for three days before the same grumpy member of staff collected it and told us that it was dirty and would need a valet. Despite our protests Hertz charged £42.00 for a valet on the car on top of our rental charge. They told us that their member of staff had… Read Full Review

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★☆☆☆☆

“Beware not very honest people working in that branch,”

Written on: 15/03/2016 by shpion32 (1 review written)

Car was rented by bodyshop and I just come over and pic up the car. This is my 3rd time from the same location and everything was fine. This time they add extra insurance without telling me a single word. Month later I got billed for 150$ just for the insurance. When I call for explanation, no one wants to talk to me… Read Full Review

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