Hertz Car Rental Reviews

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Hertz Car Rental
Hertz Car Rental

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Latest Reviews

★☆☆☆☆

“Worst Experience Ever”

Written on: 21/07/2014 by Mylesm397 (1 review written)

Reserved a mid-size SUV in February for a trip in July online. The price I was quoted was $354.17, it even says on the quote "Amount Due at Counter". I get to Orlando International Airport with my family and go to the Hertz area where I waited in line for 2 hours. I finally get to the counter and surprise surprise, no mid-size SUV. I was given a choice of either a mini-van (unacceptable) or upgrade to a full-size SUV. I said fine, but I'm not paying more than I was quoted as this trip was… Read Full Review

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★☆☆☆☆

“You call a petrol Ford C~Max a "compact Economy"”

Written on: 17/07/2014 by pete-harrison (1 review written)

So I rented a COMPACT ECONOMY from London Gatwick the other week, I was doing a fair few miles and didn't want to lug about a large vehicle, especially a petrol model. After they gave me a ford C~max (people carrier) PETROL I complained. they said that's the vehicle class I booked and I had no choice in it. So of course I sent them an e-mail afterwards, as follows "Hi, I was expecting a diesel hatchback, not a family people carrier. My booking clearly stated Compact, Economy 2-4 Door Car… Read Full Review

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★☆☆☆☆

“Does not honor quotes”

Written on: 17/07/2014 by MartinSR (1 review written)

We rented, a car from Hertz in Germany and felt like we should buy the liability insurance. They quoted a price when we made reservation, yet charged a much higher price on our bill. When we challenged the excess charge, they initially did not respond until I called customer service twice. They did not honor the quoted price, citing we needed to add insurance at time of reservation. They also did a bait and switch on the reservation; gave us an 'upgrade' to a larger car with lower gas… Read Full Review

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★★★★☆

“no problem”

Written on: 17/07/2014 by yqDempsey1957 (1 review written)

Etter alt lesinga bestemte vi oss til å bestille fra hertz malaga. Vi bestilte på forhånd. Fikk full tank og leverte full tank. Ingen problemer når vi fikk bilen eller når vi levert bilen. Tok halv time for å hente bilen og 5 min for å levere bila. Godt fornøyd Anbefales… Read Full Review

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★☆☆☆☆

“Don't Trust Hertz Geneva”

Written on: 16/07/2014 by JoHughes1965 (1 review written)

Massively misled by Hertz Geneva. Rented a Sat Nav system for an agreed price of 36 Euros only to be charged 5 times this amount on return to UK. Booked a manual car but supplied an automatic.......despite reassurances at check in. Told our car was too small for four people......upgrade would cost more than 50 Euros per day (more expensive than our apartment). Not true anyway - the smaller car was fine. Really disappointed end to brilliant budget family holiday… Read Full Review

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★☆☆☆☆

“No help at all”

Written on: 16/07/2014 by Carveron281 (1 review written)

07/16/2014 bad bad bad service....... Now I am on Tybee Island, I have a problem. The battery in my rental car died. I tried to call local hertz and everyone sends me to another number. Every time when I call .....BUSY TONE ALL THE TIME.... As of right now it has been 5hours, still nobody helped me. I figured out that if i have a problem, I have to fix it myself. I will let you know what happens next and how my story will end. … Read Full Review

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★☆☆☆☆

“Bad very bad”

Written on: 16/07/2014 by Ccone (1 review written)

If I don't make a car reservation I would understand that I might not be a priority or they might not have a car for me but when I do have a reservation and I am a gold member who had to take the late flight in that got bumped back an hour and arrived at the counter at 12:45 PM to be told to move inside the rope lines then proceed to watch them chat another person about nothing then tell me to use the kiosk and once I am finally getting hooked up with a car asks me to hang up and he will take… Read Full Review

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★☆☆☆☆

“Terrible service on return of the vehicle. Used a...”

Written on: 13/07/2014 by Sofia497 (1 review written)

Terrible service on return of the vehicle. Used a pressure technique to get customer to sign for damages they did not create. Admitted they are trained to do it. Shame Hertz, shame… Read Full Review

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★☆☆☆☆

“Nice Airport "Thrifty" car hire. Avoid it at all costs”

Written on: 11/07/2014 by aaaraagh (1 review written)

We hired a car from Hertz/Thrifty that appeared to be a neglected run-around belonging one of the locals. Battered wheel trims, illegal tyre depths, scratches, not cleaned inside or out, and stinking of cigarettes. Just what we wanted after a wait of 90 minutes in the slowest moving queue I'd ever experienced just to collect these keys for this luxurious motor in the first place. Never again… Read Full Review

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★☆☆☆☆

“NEVER AGAIN ! YOU WILL REGRET FOR RENTING THE CAR HERE !”

Written on: 09/07/2014 by huihui.yong.56 (1 review written)

I cant believe that we had been waited for 3 hours just to rent car. I can tell every customer there was so pisssed off. just dont rent a car here unless you have a lot of free time !… Read Full Review

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★★★★★

“Very helpful”

Written on: 08/07/2014 by Bk8616 (1 review written)

Great customer service! Very difficult job but they helped me. Will use again… Read Full Review

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★★★★☆

“Laudible LAX Experience”

Written on: 02/07/2014 by Santabardi (1 review written)

My Hertz experience was excellent over this past weekend at LAX (6/27-6/30). Upon arriving, I was surprised at how effectively and efficiently the rental Kiosks were at LAX. The advisor, although via a screen, was very helpful. On my return, Lewis Simmons was extraordinarily helpful to get us to the airport from the return/drop-off. One beef: The 4D Galant could have had its windows cleaned… Read Full Review

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★☆☆☆☆

“Never Again With Hertz - they lie!”

Written on: 02/07/2014 by Blackwellio1967 (1 review written)

Booked my confirmed resv 9 days in advance, arrived to find no cars available. For 1 hour they lied to ~15 other confirmed customers saying the cars were just being prepped. The truth came out they were waiting and hoping for cars to show up that could be rented to us! To make matters worse the all other airport and offsite rentals companies were mostly sold out. Lucky for me and others Avis had a few premium vehicles left so we weren't stranded however at extra cost… Read Full Review

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★★☆☆☆

“Terrible customer service, would not repair problem...”

Written on: 28/06/2014 by Kadyn184 (1 review written)

rented a car for 2.5 wks, had electrical issues, did the report thru accident was advised to go tobthe airport in st pete, when arrived the agent was very rude, and said hertz would not exchange car since i was not there and he was allowed per the report, the lady would not do it, plus they had no cars. will never use this company again… Read Full Review

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★☆☆☆☆

“NEVER RENT A CAR FROM HERTZ”

Written on: 27/06/2014 by Anniedon4 (1 review written)

I will never ever rent a car from hertz ever again! Horrible service! When I went to rent a car after I got into an accident they only has two cars for me to chose from! They have me the most uncomfortable car On this planet, and to top it of the girl that helped me had the nastiest attitude ever! You will regret renting a car from them, they charged me extra for two days when I wasn't aware I was supposed to return my car the day they had marked in the system, they are horrible… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 26/06/2014 by AnabellaCasey (1 review written)

If only we had read some of these reviews before booking our rental car through Hertz. We booked our car online approx two months before our pick up date. On arrival at Washington Union Station to pick up our pre-booked car we were told that they had a little problem, which in fact was a huge problem as they did not have a car for us. How on earth can you pre-book a car only to turn up at the rental desk to be told sorry we don't have a car for you. To add insult to injury they had no… Read Full Review

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★☆☆☆☆

“Say no to Hertz”

Written on: 26/06/2014 by 396Carney (1 review written)

I rarely respond to the requests for my experience with a company, this however merits a change to that. My experience with Hertz was a total disaster. I booked the car a week in advance. When I arrived in Loveland I was told that they had no car for me. How can that be when I booked ahead? They checked the area and made a reservation in Longmont. When I arrived there, they did not have a car either. In route to the airport I was with customer service who after 10 minutes of searching told… Read Full Review

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★☆☆☆☆

“PLEASE AVOID AT ALL COSTS! ”

Written on: 22/06/2014 by AubreeBerry (1 review written)

I wish I had read reviews on trip advisor or something before I rented a car for my work trip. We got to Miami international and there was no one helping. There was one person at the counter with all the attitude in the world and three others was just sitting in the corner making jokes. They saw there was a long line and did nothing to help. Here are the major problems: 1 EXTREMELY RUDE STAFF. They acted like they were giving us their personal car for free. I honestly have no idea why they… Read Full Review

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★☆☆☆☆

“I was literally robbed off $96”

Written on: 21/06/2014 by Brielle62 (1 review written)

Very dishonest people in Hertz billing department. I was 20 mins over due to return my car, especially due to traffic and long waiting queue by the reception. They charges me for a whole day just because I was 20 mins overdue and did not even inform me about the charges they were putting on my credit card. When I realized the overcharges, I asked them for an explanation, and a possible refund, and they refused to refund me or provide any concession on the over charges. So i ended up paying $138… Read Full Review

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★☆☆☆☆

“Hertz car rental, worst customer service ever”

Written on: 21/06/2014 by Lawson1963 (1 review written)

Rented a Hertz car for a week on business at Dulles Airport, Virginia. Returned the car and tried to rent the same car for personal use, but they would not let me keep the car. I said OK, but I need a car with the same features; a luxury car with Navigation System. The counter person said OK, and gave me another rental vehicle. When I got to the car it was not a luxury vehicle and it did not have navigation. I did not have another hour to wait for my turn at the counter so I left with the… Read Full Review

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