Hertz Car Rental Reviews

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1.4 stars
Average rating for this product is: 1.4 out of 5

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Average Ratings for Hertz Car Rental

  • Value for Money1.5 stars
  • Reviewer Ratings1.4 stars
  • Overall Rating1.4 stars

65 Reviews For Hertz Car Rental

  • Guest 2nd Nov 2009

    Reviewer rating: 1 stars


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    Hertz is a total ripp off. After they refused to have a look at return of the car we got a 700 pounds credit card bill for a tiny scratch that they claim is from us. No proof of that, but ok I am using my insurance for that. But to make a claim with the insurance you have to of course provide all kinds of documentation that is just impossible to get out of hertz. noone replies to you with a personalised email or telephone number and noone sends you any required information. Neither the norwegian nor the british customer service gave a damn about me as a customer. half a year on i am still sending emails to get all the documentation i need. Never again!

  • Guest 25th Oct 2009

    Reviewer rating: 1 stars


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    I had pre-paid for my booking online and chose to pay a bit more for a better car. When I arrived at Picardy Place in Edinburgh to collect the car I was told that they didn't have the better car available and I would have to take a basic model. They told me that they couldn't refund me the extra I had paid as I had paid in advance!!! It later transpired the car's headlights didn't work. When I returned the car and explained this to them they claimed that I had broken the lights and that they st ...

  • Guest 24th Oct 2009

    Reviewer rating: 5 stars


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    Well done Hertz, a no fuss rental.
    Booked (pay on return) online day before trip to arrive at airport to find car as booked ready & waiting. Staff helpful, friendly & spoke good english.
    Don't take super insurance, get your self an annual excess insurance policy & save yourself money & hassle as everything will be covered.
    Decided to return the vehicle early as din't need on last days of holiday, again not a problem rental price recalculated on returned. So for me pre-pay would have ended up ...

  • Guest 19th Oct 2009

    Reviewer rating: 1 stars


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    After being given a quote of $160 to hire a car for 4 days (through priceline.com). The next day I queued over an hour and a half at the Hertz desk (while my wife and children had to sit in the middle of the floor) only to be informed that the actual cost would include an additional $120 for the hire of 2 child seats, despite the fact these had been requested in the information provided for the quote. I was informed I was free to go and queue at another car rental desk to try and get a better de ...

  • Guest 8th Oct 2009

    Reviewer rating: 5 stars


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    I am surprise at the comments of people who have had a bad expirence. I rent from Hertz 4 or 5 times a year. I would say, to rent through the Ryan-Air web site it may be cheaper, you do not need to fly with Ryan Air. Tip dont take the extra insurance, do it through independent such as confused.com it is much cheaper ie £2.00 a day that will remove your exess, well worth it.

  • Ricky Ubbi 9th Sep 2009

    Reviewer rating: 5 stars


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    We travelled as a family of eight, five adults and three children. We booked directly on the Hertz website a Ford Explorer, on arrival we were given the choice of the Explorer or a Checrolet Tahoe, we chose the Chevy. Car was immaculate and because we had the full waiver cover it was quick in and out without delays of checking for little dinks around the car. please note there is not enough luggage space in either of these vehicles for 8 travellers and this is no fault of Hertz, common sense wil ...

  • Guest 9th Sep 2009

    Reviewer rating: 1 stars


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    I would not recomend renting from Hertz. We had ordered online and prepaid. On our arrivel to Rome we were talkd, sorry we have no cars, and there is nothing I can do. Just like that. It was late afternoon and it was extremely stressful to find another transport at that time.
    Very dissapointed.
    on the bright side, at least we were able to get the money back after sending complains to Hertz customer services.

  • Guest 8th Sep 2009

    Reviewer rating: 1 stars


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    Hertz Car Rental charged me for super insurance even though I never asked for it; charged me an extra day claiming I returned the car 5 hours after I did. Hertz refused to deal with problems on return and ignored correspondence subsequently.

  • Guest 19th Aug 2009

    Reviewer rating: 4 stars


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    We have rented with the Hertz Cambridge branch on 5 occasions during the summer of 2009, as they offered the best price for weekend rentals & are in the most convenient location for pick-up. The vehicles have all been rather new and in good condition (the oldest of them a 2008 ford fiesta with 30,000 miles on the clock, and the rest all 2009 models with mileage below 12,000). When requested, the cars have been washed prior to the rental, and often we've been given an upgrade at no extra cost on ...

  • Stephanie Constantinou Rank: Lance Corporal 27th Jul 2009

    Reviewer rating: 1 stars


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    I have just had the most appalling experience of Hertz at Edinburgh airport. On learning that my flight was delayed by several hours, I was assured I could still collect the car at 2.30am only to be phoned and told very rudely at midnight that I had to get a taxi and that my flight had been cancelled (this was not true). As I objected I was told reluctantly that I could still pick up. When I arrived at the desk the representative began to abuse me verbally about keeping her waiting and making h ...

  • Guest 21st Jul 2009

    Reviewer rating: 1 stars


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    When I dropped off my car at the Hertz facility (somewhat early in order to avoid an additional day charge) I later realized I had mistakenly left a few items in the car as detailed in my report below. After returning to the Hertz location only AN HOUR LATER to retrieve my items I was informed by the staff that they were "unable to be located."

    I was told that cars are routinely moved between locations, and after I had waited approximately 45 minutes for them to radio various individuals, I wa ...

  • Guest 17th Jul 2009

    Reviewer rating: 1 stars


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    I've used Hertz several times in different countires and they supply one of the most inconsistent services of any rental company. Cars delivered to my home have never arrived when they are supposed to, either very late or way to early - to the extent of a day early in one case. Request gps and it may or may not be there - depends on which brand supplies the car, although Hertz can't be bothered to tell you which branch will supply it. Mind you, when it comes the gps is often faulty. UK Hertz ...

  • stejay 24th Jun 2009

    Reviewer rating: 0 stars


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    I recently hired a car from Hertz Edinburgh Airport in June 2009 On returning the vehicle at 7.15am the Hertz kiosk was open but unmanned so I had no option but to leave the keys in the key drop. As far as I was concerned no damage had occurred to the car.

    £107 was then charged to my credit card for ' damage '. A cryptic invoice followed but did not explain what the damage was for. A call to the call centre was also fruitless, as the call agent did not know what the damage was be ...

  • barrybuckley 19th May 2009

    Reviewer rating: 1 stars


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    we hired with hertz car rental through jet2 for collect and return at faro airport portugal 7thmay to 11th may 2009. booked an estate type car because we wanted the room which on their listing was an astra or similar but was classed as a wagon estate. On arrival we were given an ordinary ford focus and had to argue, then given a kia but the luggage cover was busted, then given a peugeot 207 hatchback, finally given a ford focus estate which was old and very badly scartched. We later found the ca ...

  • Guest 15th May 2009

    Reviewer rating: 1.5 stars


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    Hertz Car Rental Customer Service is declining in proportion to its profits in the current economy. Perhaps this is to be expected, but it is unfortunate. I rent approximately 20 cars per year for business purposes, and I have regularly relied on Hertz. However, due to a number of recent bad experiences, I am starting to look further afield for the rentals. I hope that Hertz Management reads this and takes action so Hertz doesn't become another poor, generic rent-a-car company like so many ...

  • Guest 9th Apr 2009

    Reviewer rating: 4.5 stars


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    fantastic service from Hertz Car Rental,staff very socialable and mannerly.
    will be ther again this weekend easter 2009 travel to shannon twice a year for the last 3 years

  • mariap 6th Apr 2009

    Reviewer rating: 0 stars


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    I booked a car in advance declining the additional insurance from Hertz. When arrived at the airport late at night and after 15 minutes wait in the queu we were told asked to sign an agreement and given the key. The agreement printed has the additional insurance I declined in the web booking.When I returned the car to pay I pointed out that I did not book the insurance which was higher than the car hire charges. I paid as I need to catch a flight but I disputed the charges in a written c ...

  • Guest 3rd Apr 2009

    Reviewer rating: 4.5 stars


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    No problem hire with Hertz Car Rental.
    Car type as specified. Excellent condition ready to go

  • redninja13 Rank: Corporal 4th Mar 2009

    Reviewer rating: 5 stars


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    ******FOR LAS VEGAS*****
    Excellent Hired a Hummer for 2 day excusrion to Grand Canyon from www.allgrandcanyontours.com ' , the car came from Hertz.

    The guy was really nice and friendly, explained the do's and don't for us and when we asked when to bring it back, he just said to make sure we had it back in 2 days time.

    Excellent Service, would definately reuse.

  • biggles89 Rank: Lance Corporal 20th Feb 2009

    Reviewer rating: 0 stars


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    I probably won't use Hertz again and I wouldn't recommend them. When I arrived in Perugia airport I found that only one of the 2 child seats I requested had been installed. The staff looked at me as if I had made a mistake until I pointed out that I have twins so I was pretty sure I had requested 2. I had to drive the vehicle to another part of the airport and install another seat myself. It stalled about 20 times but when I reported this to a member of Hertz I was told not to worry and I shou ...

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