Hertz Car Rental Reviews

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Hertz Car Rental
Hertz Car Rental

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Latest Reviews

★☆☆☆☆

“Worst Experience of my life”

Written on: 23/03/2017 by Leslie430 (1 review written)

Hertz in Cyprus was the worst experience of my life. I rented a car for 3 weeks. The gears were faulty and I nearly got into an accident. They then replaced the car with a very dirty car but insisted on getting a gas tank that was 100% full despite the fact that the only reason I was there was because it was a faulty car. Then I decided to extend the rental agreement after 3 weeks just because I thought it might be more convenient rather than switching car companies. but they got greedy. Said… Read Full Review

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★☆☆☆☆

“Don't go there”

Written on: 21/03/2017

I had an issue with Hertz Cyprus with regards to a refund on a car hire. I emailed their head office in Nicosia three time to ask for an answer or even a reply, but they have failed to respond. They take your credit card details but aren't being professional in offering a reply. … Read Full Review

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★☆☆☆☆

“• 6/3/17 - I am charged £94.75 for online booking....”

Written on: 19/03/2017 by IJimiiI (1 review written)

• 6/3/17 - I am charged £94.75 for online booking. • 10/3/17 - I am charged $141.70 for additional fees, (fuel, under 25 surcharge, credit card surcharge, location fee @24%, GST.) CREDIT CARD AUTHORISATION AMOUNT $242. • 12/3/17 - Car returned, I was told there was nothing more to do and that my $100 deposit would be credited within a couple of days. • 14/3/17 - Available balance in my bank account = £0. I call up and I am told by Maddy that it is due to a damage charge of a… Read Full Review

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★☆☆☆☆

“Purco / Hertz ripoff”

Written on: 16/03/2017 by Christopher435 (1 review written)

I rent a vehicle from Hertz in Missoula , Mt. When I turned the vehicle in I reported two small chips or "stars" in the windshield. I reported this to my American Express premium car rental Ins. The repair , loss of use for two days came to $110. which AMEX paid. Unfortunately these car rental companies now use collection agencies such as Purco to collect the fees. Purco decided to add a $50. administrative fee to the bill. In short you are being asked to pay for something that is Hertz's cost… Read Full Review

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★☆☆☆☆

“hidden charges”

Written on: 04/03/2017 by GustavoLucas254 (1 review written)

car dirty inside when picked up service poor continues small charges made to credit card after rental with no explanation as to why… Read Full Review

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★☆☆☆☆

“Hertz Pirates”

Written on: 22/01/2017 by AbrilWilloughby (1 review written)

Used Hertz pre paid on line. What they dont tell you is when you arrive they want another 124 euro or more to cover your "Excess" of 600 euro, which they take a "deposit" for off your credit card. Use Auto Reisen much better attitude. Then, child car seat. They don't install it. Excuse me, but accidents happenened and my child is not safe because you think you don't need to train your employees. Ok. cannot train monkeys, but your employees are better than monkeys aren't they?… Read Full Review

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★☆☆☆☆

“Do not rent a vehicle from Hertz.”

Written on: 19/01/2017 by DanielCreagh (1 review written)

Do not rent a vehicle from Hertz. Their staff CANNOT BE TRUSTED with your CREDIT CARD DETAILS. Having rented a small car for 4 days from the GENEVA TRAIN STATION branch of Hertz (through Autoeurope and Dollar as brokers) I returned the car at the arranged time during normal open hours (this happened to be Sunday 13:00) - no one was there to receive the car - they were taking an extended lunch break and left a note on the branch door saying to leave keys in box. Having inspected the car… Read Full Review

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★☆☆☆☆

“truely awfull”

Written on: 02/12/2016 by digger06 (4 reviews written)

charges way too much security deposit compared to some others, and that's just the start.... I rented a car in Bulgaria, and returned it to the airport, unmarked, all ok, 3/4 of an hour after the guy was checking the car he returned with pics of a Large scratch and damage to the car at the front, I pointed out I had checked the car when I parked .and the car appeared to have moved position in the pics, it looked like he had hit a high kerb moving it, they denied this and tried bullying me… Read Full Review

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★☆☆☆☆

“Hertz charges a gross amount of extra fees at last minute”

Written on: 30/11/2016 by jrwilliams (1 review written)

I booked online through a rental car site that compiles the best deals in the surrounding area, allowing you to choose the cheapest and best option. I found that Hertz appeared to be the best deal and booked online. Just like you would checkout on Amazon, I booked the package I wanted and added it to my cart. It showed my total would be $205 to include all charges. It verbatim said, "amount you will pay at the counter: $0.00." Then, I went to pick up my car the next day. When I provided… Read Full Review

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★☆☆☆☆

“hidden fees are a rip off”

Written on: 21/11/2016 by Coxcy283 (1 review written)

They told me it would be faster if I went for the speed gas return.(no explanation) I brought the car back with over 3/4 tank full and got charged $48 to fill the tank. It seems that's the plan they sold me. Then I was charged $17.98 for using their easy pass for an $8.00 toll. A convenience fee . Ripoff business practices… Read Full Review

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★★☆☆☆

“Rip Off”

Written on: 02/11/2016 by skilover (1 review written)

Collected a car from Toronto Pearson aiport and requested full CDW & GPS. Having booked the car through Holiday Autos at a reasonable cost, the additions amounted to £400. I tried to obtain a price for full CDW prior to collecting the car and phoned through to the Canadian head office.I was told CDW rates varied and they could not indicate what the additional cost would be. The top-up rate was not as bad as the GPS which Hertz charged $25 per day for. It would have been cheaper to buy one but… Read Full Review

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★☆☆☆☆

“be very carefull”

Written on: 29/09/2016 by myrtlej4 (1 review written)

Hired a car for 10 days in Johannesburg -car was fine but the customer service .....BE VERY CAREFULL we stated when we picked up the car that we had a yearly insurance policy so did not need the extra insurance -I actually showed the counter staff the document - so I assumed - wrongly as it turned out , that she would do as requested and opt us out( our first mistake) - we also agreed to the full full fuel policy we signed the paperwork and off we went- we returned the car full as agreed and… Read Full Review

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★☆☆☆☆

“Damaged, dirty car, rude staff.”

Written on: 07/09/2016 by ToryM (1 review written)

Collected a booked car in Rome waited an hour and a half... Car they gave us was described as "as new" it was dented, dirty and embarrasing. When I raised my dissapointment I was called pathetic and ridiculous by a Hertz staff member . I wrote a complaint letter and they took weeks to answer and thanked me for my feedback. No discount, no voucher. Would I use again? Never. Do not go there… Read Full Review

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★☆☆☆☆

“Untrustworthy ”

Written on: 03/09/2016 by Mueller391 (1 review written)

I booked through Hertz for car hire in Verona and was welcomed by a limited English speaking Italian, who told me to sign and the car was in bay 14. The car was great all holiday and when returning we filled the tank to full, as per the contract and returned the car. I gave them the keys and they handed me a receipt and that was all. No checking of the car, or getting me to sign the final paperwork. When returning to the UK, I have had a payment taken out of my account of £51, I phone up to… Read Full Review

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★☆☆☆☆

“Booked to see if service is better, it isn't”

Written on: 29/08/2016 by plmy (10 reviews written)

I used Hertz for the first time this year (From Geneva airport, French side, 1 week hire). Having used enterprise, avis, europcar - a number of the other car rental companies over the years I was interested to see how Hertz, the market leader, would compare. Queuing behind two distressed looking customers before me made me realise that there is a large element of pot luck with car rental, irrespective of provider. If you are unfortunate enough to arrive at the rental desk at the wrong time and… Read Full Review

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★☆☆☆☆

“Horrible company!”

Written on: 17/08/2016 by Meier1945 (1 review written)

I have rented a car from Hertz and when I returned it, the glass from the wing mirror was missing (stolen during the night). Before I returned the car I had a mechanic quote for the damage and this was around 20 Euros. Hertz billed me for 168!!! They simply made up the cost and did not provide any proof of it. The customer service was appalling and they simply did not come back to any of my emails and did not answer any of my calls. Do yourself a favour and book with another company, as this… Read Full Review

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★☆☆☆☆

“I do not recommend Hertz Gatwick!”

Written on: 09/08/2016 by Robertsag361 (1 review written)

They charged me a scratch on the wheel which was not easily visible. I'm convinced the scratch was done by a previous customer and nobody notice it before. I wouldn't waste my time to write a Review if i wasn't sure of the truth. From now on I'm going to take some pictures at the pick up and return, since it would be the only proof to open a dispute and get a refund from a company which is unfairly making money from me… Read Full Review

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★★★☆☆

“Bad Sat-Nav”

Written on: 04/08/2016 by AsharI (1 review written)

The car was good, clean reliable but the SatNav would turn off randomly. Very frustrating and even dangerous at times. The SatNav was also very expensive - would have made sense to just buy one instead of renting from Hertz… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 02/08/2016

We were charged almost £200 for a tiny mark on the car that was then put straight back into service. Maybe they will deal with it at the end of the season but whatever it would cost about £40 to put right. Athens aiport… Read Full Review

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★★★★☆

“Very good experience”

Written on: 07/07/2016 by avavirginia (1 review written)

I recently had to rent a car, because a strong hailstorm totaled mine. I had a very good experience. Everything went well, quick, the car was clean and smelled good. The staff was professional and very kind. The pick up did not take long, everything was as promised. I even extended the rental. The return was just as easy. I am very satisfied and would recommend to everyone. Thank you for the great job! Happy from Middleburg, Virginia… Read Full Review

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