Hertz Car Rental Reviews

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Hertz Car Rental
Hertz Car Rental

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Latest Reviews

★★★★★

“Top Class Service and Cheap”

Written on: 29/07/2015 by zaGriffin346 (1 review written)

I booked a car to collect at Leeds Airport, I arrived after the branch had closed due to a delayed flight the lady on the desk had waited for me, she was super friendly, the car was a brand new car with 4 miles on the clock, FAR SUPERIOR to EUROPCAR who rip you off, I will now use Hertz all the time. Thank You… Read Full Review

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★☆☆☆☆

“Blamed us for scraches that already excisted”

Written on: 21/07/2015 by 126Dunlap (1 review written)

Very disappointed on Herzt Munich airport! We rented an Opel Mokka on 12.7.2015, which had scraching and dints on the right side of the car on both doors. We photographed the damaged and asked for the personnel to check if the markings on the cards were correct on the damage (they then saw the damage and the markings). They told us everything was fine! When we returned the car on 19.7.2015 at the exact condition we got it, the person receiving the car told that the papers had only the marking… Read Full Review

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★☆☆☆☆

“Terrible experience with Hertz”

Written on: 19/07/2015 by badstuff (1 review written)

Very disappointed on Herzt Munich airport! We rented an Opel Mokka on 12.7.2015, which had scraching and dints on the right side of the car on both doors. We photographed the damaged and asked for the personnel to check if the markings on the cards were correct on the damage (they then saw the damage and the markings). They told us everything was fine! When we returned the car on 19.7.2015 at the exact condition we got it, the person receiving the car told that the papers had only the marking… Read Full Review

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★☆☆☆☆

“Can't Trust Hurtz....they left us strand at the airport!”

Written on: 16/07/2015 by Selinamhansen (1 review written)

I had to call in to make a reservation cause I was flying in on a red eye and when I tried to book online it would only give me booking times of 5:30 am to 12:00 midnight for all car rentals. I was concerned I would not be able to rent a car as my flight landed at 1:50 am. When calling in I reiterated many times about the arrival time to make sure someone would be at the counter to rent me a car. He insisted someone would be there as long as there were reservations for car pick ups… Read Full Review

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★★★☆☆

“Unclean Car - disappointing”

Written on: 12/07/2015 by Webman82360 (1 review written)

We have rented from Hertz in Mishawaka IN before, and were happy. Not this time. The person behind the counter was curt and snappy, leaving us feeling like we were putting her out for doing her job. The car had not been cleaned - previous renters left Coke (or Pepsi) sprayed all over the front passenger side (windshield, dashboard and door frame). So we had to take the time to clean it all up ourselves before going on our trip. The reservoir for windshield wiper fluid was bone-dry, so we had to… Read Full Review

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★☆☆☆☆

“BEWARE!!! Extra insurance. They will ”

Written on: 10/07/2015 by charliemoss (3 reviews written)

We booked a car with all cover, but when we got to the airport there was an 'extra' waiver. Only £25 more which didn't seem so bad. When we got the credit card bill it was £25 per day....(which was twice the price of the card hire). Called Customer service and they super rude! Was told that basically my 80 year old mother signed so hard luck… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 07/07/2015 by BartyBear (1 review written)

We booked a Hertzs (Hurts) car 4 weeks before flying for a 3 day hire at the price of £95.85 to collect at Nimes Airport on the Friday afternoon. Ryanair (bless them!) changed our flight from an afternoon flight to an early morning flight meaning that we needed to change our pick up from the later time. The Adivsor I spoke to told me that this would now be at the princely sum of £196.00 (more than double) or if we were to cancel then a £30.00 cancellation charge would apply even though we… Read Full Review

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★★☆☆☆

“Terrible”

Written on: 30/06/2015 by EugeneByrd (1 review written)

Picked up aHertz car in Lax and even though had paid online for a Mid range car. There was a que a mile long and watching all the staff spent at least 20 mins trying to upsell to a bigger car insurance etc. It's not good business pay your staff and stop this desperate selling for commission. Come on we booked online and picked the type of car we want at the price we think is acceptable... so what about good service after a long flight just let us sign up get the car and get on our way. Also… Read Full Review

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★☆☆☆☆

“Mugged by Hertz in Maderia”

Written on: 29/06/2015 by Therounds52 (1 review written)

We arranged an inexpensive car hire for a one week hire costing 150 euros... when we arrived at the Hertz hire location at the airport we waited 50 minutes before being served. Almost immediately we got to the counter the hard plausible selling began with significant half truths and scare tactics. (We shoud have stuck to the deal we had agreed on the internet) The inexpensive car hire described on the Internet tripled. Hertz and their staff seem treat their customers as mugs and definitely are… Read Full Review

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★☆☆☆☆

“Liars and unable to do simple maths”

Written on: 29/06/2015 by Haynesob334 (1 review written)

Let me start with the possitives, the car was great.  Now the negatives! We was offered a "great price" for a full tank of petrol before we left the store. The price was 115.0p a litre (great price I acknowledge). I decided to take this option and paid £53 for the tank of fuel. I drove the car to London and had to buy a full tank. The price at the petrol station was 115.9p a litre (a whole 0.9 a litre more crikey). However when i filled up, completely empty to completely full I could only… Read Full Review

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★★☆☆☆

“no midsize vehicles as i paid for online”

Written on: 24/06/2015 by Griffin-Alt183 (1 review written)

I booked a flight and a car thru price line. I paid price line 248$ for midsize car, which hertz had none the day of my arrival. so she says ill upgrade you to luxury for same price and yet charged me another 280 dollars on top of 248 I paid price line. I didn't realize the charge till two days later because I just wanted a car and be on my way. I talked to a manager and she wanted to put me in a midsize two days later I said no. I will never use hertz again nor recommend them… Read Full Review

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★☆☆☆☆

“Don't go to Hertz's Mannas Service Center in...”

Written on: 23/06/2015 by ZaniyahMcCracken (1 review written)

So we rent a Ford from Hertz Bridgewater - Mannas Service Center for the last one week. Car had 50,000 miles, noisy and has damages around corners. When I picked up the car, fuel level was only a little bit over 7/8 full. When I returned car this morning, at this location insisted they filled up the gas before I picked up the car. I had to show him a photo I took to persuade him that they did not. They did not do their job in double-checking. During the return, his attitude was not professional… Read Full Review

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★★★☆☆

“pre check the car INSIDE and out”

Written on: 20/06/2015 by MarcWard112233 (1 review written)

We hired a car for 2 weeks in tenerife (04/06/15 - 18/06/15). Upon returning the car the inspection on the outside was fine, they then inspected the inside (something they hadn't done when we collected the car). They found that one of the brackets had been broken on the parcel shelf. The guy went straight to this it seems... 290€ to replace! When I pointed out that this hadn't been on the pre collection check they dropped it and gave me a full refund of the 770€ excess! It felt like they… Read Full Review

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★★★★★

“Very good”

Written on: 16/06/2015 by Esprester (1 review written)

I recently booked a car hire through rentalcars.com and chose to hire a sedan from Hertz car rental. The car pick up was from Valencia airport with the drop off at Algeciras. We had no trouble at all with Hertz and the car was sensational. In fact there was no hidden fee's unlike our other car hire in spain from Goldcar which I would never hire from again. Goldcar was a complete ripoff unlike Hertz. I would hire from hertz again for sure and recommend them for car hire… Read Full Review

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★★★★★

“What a Deal”

Written on: 10/06/2015

Thank you to the Manager Trainee at Via Fabricante in Mission Viejo this young lady is extremely knowleable and courteous thank you for being patient and helpful I will recommend you to all my family and friends you rock. … Read Full Review

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★☆☆☆☆

“Horrific experience!!!! Avoid like plague”

Written on: 05/06/2015 by Duggan1978 (1 review written)

We had a car in May 2015 for 7 days. My wife and I handed the driving licenses at the counter, then specified it's only me, the man, who would be added as a driver, after we found out we will be charged around 12 euros per day for the second driver. So we politely declined having a second driver added. The lady understood and she specifically said 'one driver only'. Then we have been given the contract agreement and that was it. When we returned the car, we weren't made aware of any… Read Full Review

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★☆☆☆☆

“THEY LIE”

Written on: 30/05/2015 by Sefdc (1 review written)

Hired a car in Toronto and Vancouver in April. When ordering the car we were told we would not have to worry about toll charges, but 5 weeks later we receive a bill, it turns out that even though we hired a the car in Ontario, and did not leave Ontario, when we went on Ontario Toll road we were charged because Hertz gave us a car with Quebec plates. Then in Vancouver we were told that Hertz only had one road side assistance and this had not been included as part of our rental, so we would be… Read Full Review

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★★☆☆☆

“Long wait, wrong car”

Written on: 23/05/2015 by Mistygrowing6 (1 review written)

When travelling on a long vacation, timing is everything. The disorganization at Hertz in Dublin was amazing. We had just rented a car in the UK through Eurocar with a short wait and acceptable experience. But when we landed in Dublin we had to wait over 2 hours at the Hertz center for our reserved and paid for car. We were asked if we wanted to upgrade, but insisted we wanted the small car. When the car finally arrived after 15 minutes of photographing it, it was a midsize BMW. Thanks - but no… Read Full Review

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★☆☆☆☆

“Never rent a car from Hertz ”

Written on: 22/05/2015 by GianniNewman20 (1 review written)

Never rent a car from Hertz, most terrible experience ever. I reserved and paid (yes completely paid) for the car 3 days ahead through Hotwire. My reservation started on Friday May 15th at noon and since I already paid for the car I thought it would be fine to show up a bit later. I've done this multiple times before with other companies. I was there before 2 pm on May15 and was told by the agent that they had a very busy day and she gave my car to someone else and they had no car at the… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 20/05/2015 by Tuck12345 (1 review written)

Hired a car from York, Leeman Road UK. Was told when I hired it they were just right outside the train station. Total lie. It was a good 10/15 min walk with suitcase. Then they told me I should of called and they would of picked me up... Yeh they tell you that when you get there.. Had the car 5 days and it makes loud noise when you drive it. Called them, they sent AA out. AA man said he wouldn't drive it, couldn't find what was wrong but was making a noise, wrote on the report Hertz to change… Read Full Review

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