hertz car rental reviews | Watch This Item.

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Value for Money2.6/10
Reviewer Rating2.4/10
Overall Rating2.4/10 Based on 54 ratings

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19% Recommended10 out of 53 Reviews
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53 Review Centre Hertz Car Rental Reviews

  • Full review by
    stejay
    on 24th Jun 2009


    User Rating : 0
    Respect : 0

    Good Points: Refunded alleged damage charges after complaining loudly to Chief Executive's Office.

    Bad Points: Condition of car Airport return kiosk unmanned on return Lax pre-rental checks (missed major scratches which luckily I found) Over zealous post-rental checks (allegedly found damaged tyres) No way of contacting branch post-rental Slow damage adminstrative procedures (10 days minimum) Unhelpful call centre staff

    General comments: I recently hired a car from Hertz Edinburgh Airport in June 2009 On returning the vehicle at 7.15am the Hertz kiosk was open but unmanned so I had no option but to leave the keys in the key drop. As far as I was concerned no damage had occurred to the car. £107 was then charged to my credit card for ' damage '. A cryptic invoice followed but did not explain what the damage was for. A call to the call centre was also fruitless, as the call agent did not know what the damage was beyond ' a sliced tyre '. I asked her exactly what a ' sliced tyre ' meant or how it would occur. She did not know and told me it would take 10 days to find out. She asked if I had an accident. I most certainly did not - I only drove 50 milles up the motorway and back over the entire rental There was no way of me contacting Edinburgh Airport rental office either to clarify (unlike some other car rental agents which provide direct lines to the branch. I could not accept waiting 2 weeks to hear why they charged me, so contacted the Chief Executive's office. To their credit, I got a resolution within 5 days though they did state that a) the renter should wait for Hertz personnel to go through post-rental checks. I would love to have done this, if someone had been available. When I picked up the car, I was explicitly told if the kiosk was unmanned to leave they keys in the key drop. They also said their claims procedures take up to 10 working days and they are powerless to go faster. Too slow for me, sorry, so won't use Hertz again.
    stejay's review and ratings     | 347 words

  • Review by
    barrybuckley
    on 19th May 2009


    User Rating : 2
    Respect : 0

    we hired with hertz car rental through jet2 for collect and return at faro airport portugal 7thmay to 11th may 2009. booked an estate type car because we wanted the room which on their listing was an astra or similar but was classed as a wagon estate. On arrival we were given an ordinary ford focus and had to argue, then given a kia but the luggage cover was busted, then given a peugeot 207 hatchback, finally given a ford focus estate which was old and very badly scartched. We later found the ca ...
    barrybuckley's full review     | 311 words

  • Review by
    Guest.
    on 15th May 2009


    User Rating : 3
    Respect : 0

    Hertz Car Rental Customer Service is declining in proportion to its profits in the current economy. Perhaps this is to be expected, but it is unfortunate. I rent approximately 20 cars per year for business purposes, and I have regularly relied on Hertz. However, due to a number of recent bad experiences, I am starting to look further afield for the rentals. I hope that Hertz Management reads this and takes action so Hertz doesn't become another poor, generic rent-a-car company like so many ...
    Guest's full review     | 148 words

  • Review by
    Guest.
    on 9th Apr 2009


    User Rating : 9
    Respect : 0

    fantastic service from Hertz Car Rental,staff very socialable and mannerly. will be ther again this weekend easter 2009 travel to shannon twice a year for the last 3 years
    Guest's full review     | 28 words

  • Review by
    mariap
    on 6th Apr 2009


    User Rating : 0
    Respect : 0

    I booked a car in advance declining the additional insurance from Hertz. When arrived at the airport late at night and after 15 minutes wait in the queu we were told asked to sign an agreement and given the key. The agreement printed has the additional insurance I declined in the web booking.When I returned the car to pay I pointed out that I did not book the insurance which was higher than the car hire charges. I paid as I need to catch a flight but I disputed the charges in a written c ...
    mariap's full review     | 182 words

  • Review by
    Guest.
    on 3rd Apr 2009


    User Rating : 9
    Respect : 0

    No problem hire with Hertz Car Rental. Car type as specified. Excellent condition ready to go
    Guest's full review     | 16 words

  • Review by
    redninja13 Rank: Corporal
    on 4th Mar 2009


    User Rating : 10
    Respect : 0

    ******FOR LAS VEGAS***** Excellent Hired a Hummer for 2 day excusrion to Grand Canyon from www.allgrandcanyontours.com ' , the car came from Hertz. The guy was really nice and friendly, explained the do's and don't for us and when we asked when to bring it back, he just said to make sure we had it back in 2 days time. Excellent Service, would definately reuse.
    redninja13's full review     | 80 words

  • Review by
    biggles89 Rank: Lance Corporal
    on 20th Feb 2009


    User Rating : 0
    Respect : 0

    I probably won't use Hertz again and I wouldn't recommend them. When I arrived in Perugia airport I found that only one of the 2 child seats I requested had been installed. The staff looked at me as if I had made a mistake until I pointed out that I have twins so I was pretty sure I had requested 2. I had to drive the vehicle to another part of the airport and install another seat myself. It stalled about 20 times but when I reported this to a member of Hertz I was told not to worry and I shou ...
    biggles89's full review     | 218 words

  • Review by
    Maya2009
    on 4th Feb 2009


    User Rating : 0
    Respect : 0

    Another thumb down for Hertz! For the people who were impressed by the Hertz's image but never rented cars from them I would also like to share my experience on how Hertz does business. Hertz broke their promise again and failed to respond to my message posted on their website in the promised 9 business day period. I am wondering how many of you will do business with Hertz, personally NEVER again!
    Maya2009's full review     | 102 words

  • Review by
    anon50
    on 4th Feb 2009


    User Rating : 10
    Respect : 0

    with Hertz Car Rental the car as specified and price as stated and reasonable. I needed a 9 seater minibus from Innsbruck airport to travel to St Johann. I decided to phone rather than go online to book as the online selection only allows a vehicle type, '6+'. Hertz said they would look into it and get back to me. I had to chase them, but they said a 9 seater minibus, probably a Renault Trafic, would be ready for me, and quoted the price which was reasonable. I paid this by credit card over th ...
    anon50's full review     | 144 words

  • Review by
    maicosteve
    on 29th Jan 2009


    User Rating : 0
    Respect : 0

    I would not use Hertz again. Car was not cleaned properly, had to wait over 1.5 hrs for car at pickup point after the car was booked 3 months earlier, I would have expected the car to be ready, considering my flight arrived 30 minutes late. For wasting all my valuable time they kindly gave me a free tank of fuel, only after I complained after waiting one hour.
    maicosteve's full review     | 66 words

  • Review by
    Guest.
    on 7th Jan 2009


    User Rating : 0
    Respect : 0

    I made a reservation 10 weeks before my trip, confirmed 6 weeks before, 4 weeks before, 2 weeks before, 7 days before and 2 days before the scheduled pickup.After all my efforts to ensure a car for my family Christmas trip, HERTZ told me the pick up day "sorry we don't have any cars for you" and the only option they gave me was to go to the competition and look for a car on December 26th. So after more than 10 weeks of my CONFIRMED reservation they can not confirm anything, so I have 10 family ...
    Guest's full review     | 144 words

  • Review by
    Guest.
    on 6th Jan 2009


    User Rating : 2
    Respect : 0

    Car was clean and reliable. Car was not full of petrol when picked up and then charged 3/4 tank of petrol for the shortfall when returned. Sent letter to customer complaints but no reply.
    Guest's full review     | 33 words

  • Review by
    Kasyorks
    on 5th Nov 2008


    User Rating : 0
    Respect : 0

    We hired a car through Hertz in Brescia, Italy. When I received the invoice for the total hire I found that the prepayed amount was not correctly recorded (understated by 21 Euros). Despite complaining twice I dealt with extremely rude customer service staff who explained that the difference was administration costs for the local office!
    Kasyorks's full review     | 76 words

  • Review by
    kfinney
    on 17th Oct 2008


    User Rating : 1
    Respect : 0

    The car was what I ordered - no more, no less. Administration fees for paying a penalty notice - 30 pounds, plus VAT. Hertz did not supply details of the offence until they had been requested several times. Invoice notices were sent late (leading to a repeat of the offence) and 2 from 3 were not accurate. Company don't seem interested in customer service - would not use Hertz again.
    kfinney's full review     | 67 words

  • Review by
    Owlet
    on 9th Oct 2008


    User Rating : 1
    Respect : 0

    1.) Massive queue to get the car at Perpignan Airport (if you are on a BMI Baby flight EVERYONE on your flight will be using Hertz as there is a link on the BMI Baby site - booking on-line in advance will not really save any time). If you fly BMI Baby just use Avis or Europcar - there will be no queue!2.) Expensive - the extra insurance cover to make sure you pay nothing is huge (higher than my yearly car insurance at home for a year!). They were so busy that no-one would have checked the car ov ...
    Owlet's full review     | 239 words

  • Review by
    ilaria77
    on 2nd Sep 2008


    User Rating : 0
    Respect : 0

    We rented a car from Hertz on May, 9th 2008 at Derry City Airport. We returned the car on May, 12th at the agreed time and location. No one was to be found either at the drop off point or at the reception desk inside the airport so we had to leave the car in the car park and the keys in the key box inside the airport. A previous damage to the car had been marked on the vehicle pre-inspection form when we had collected the car but we thought it was safe enough to leave the car there without havin ...
    ilaria77's full review     | 462 words

  • Review by
    Jonsilver Rank: Staff Sergeant
    on 19th Aug 2008


    User Rating : 0
    Respect : +1

    We picked up our car at Hertz Schiphol airport in Amsterdam. The car was parked extremely close to the other rentals cars in a very dark multi-storey car park. We checked it as good as we could and drove off. After rental we returned the car to Hertz Amsterdam Schiphol Airport and at the drop of point the car was inspected under extreme bright lighting what I can only describe as the kind of lighting used at a photo shoot. Immediately the guy pointed at a scratch at the rear bumper as if he knew ...
    Jonsilver's full review     | 245 words | 1 comment added.

  • Review by
    HaraldK
    on 14th Aug 2008


    User Rating : 0
    Respect : 0

    The serviceman at Circular Road suggested to take another car because I am a bit tall and the originally booked car might be not high enough. We were not even given the chance to try it out (it was "impossible" for some reasons) whether it would be really a problem.He suggested to take a Fiat Punto instead and he said that this car is even a bit cheaper.Later on we "learned" that we agreed to an "upgrade", although their homepage says that (obviously) an upgrade is charged for changing into a hi ...
    HaraldK's full review     | 268 words

  • Review by
    joshua123456789
    on 13th Aug 2008


    User Rating : 0
    Respect : 0

    Hertz Belfast, the service was bad. We were told we had arrived too early to collect the car (30 minutes) and if we wanted a car straight away it would be extra, so we waited and then were told the internet booking did not include any insurance and it would be an extra £30 a day. Finial total 3 times more than internet booking.We said NO, walked over to another car rental company, and booked a car (with free upgrade) did not have to wait, staff were friendly and paid the original price we ...
    joshua123456789's full review     | 97 words


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