Dollar Car Rental Reviews

★★☆☆☆
1.8 / 5
23.2% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Dollar Car Rental

item8015.jpg
item8015.jpg

Latest Reviews

pkelly1234

Reviews written: 1

★★☆☆☆

Written on: 23/05/2012

“old cars ”

just finished a 7 day rental from dollar rental i have used this company for 10 years and i can say this the first time i have bad service first thing when we got to the rental office we had to wait near 45 mins they my contact with carhire 3000 said that the first tank was free which to me means return the car empty no way dollar rental charge me for the tank of gas i will take this matter up with carhire 3000 now to the car when we got to the car it had just been washed and looked really good...

Read full review
Report this review

cognette

Reviews written: 1

★☆☆☆☆

Written on: 27/04/2012

“Deception and Hidden fees @ Orlando Dollar Car Rental”

Our online estimate of total charges was $126.56. Our actual charge was $316.87. The agent was not forthright about an additional driver charge, a conferecchg fee and the actual price of additional insurance. Even though we added the insurance, the quoted total was questionably too high. The agent did not provide us with a hard copy of fees to review before signing & when we wanted time to discuss the new "high" charge, she rushed us to sign and assured us that all was correct. Sure it was correct!!...

Read full review
Report this review

Metalbullet

★☆☆☆☆

Written on: 23/04/2012

“They trick their customers!”

Be careful when it comes to upgrades! We rented a car for one week, and we got an upgrade for the next bigger class. The salesman said it would be ten Dollars a day, so 70 for the whole week. As we got the bill one week later, he charged us 10.99 per day + 8.50 Taxes. When I asked him about that, he became very rude and said we should look better at what we sign. I translate this to: "You better don't believe what I tell you, just look at small printed clause in the contract". And when I checked...

Read full review
Report this review

woodsey05

★★☆☆☆

Written on: 28/02/2012

“dickturpin comes to mind at least he wore a mask”

booked our car on the internet for orlando airport car was great no problems with the car paid for the car before we got there they talked us into upgradeing our insurance which we wernt happy with now they keep on takeing money out of the bank and we have been home for 2 weeks they have took £120 then £50 and now £16 we asked the woman at orlando airport she said no money would come of the card as we paid over there got warned before we went that they do this once you get home as they say you...

Read full review
Report this review

stoppie

Reviews written: 1

★☆☆☆☆

Written on: 12/02/2012

“Don't rent a car from Dollar car rental”

Be aware, don't tell we didn't warn you. I booked online, believing they were one of the only ones that give you true rates. Well they don't. The rate on the booking from was about 190 $ for a week in Cancun, baby seat, taxes and insurance included. So that seemed good to me. Upon arrival at the airport, Dollar car rental sends out a van to pick you up and take you away from the airport and their competition counters, to their office, far away from the airport terminal. Once there, of course there's...

Read full review
Report this review
★☆☆☆☆

Written on: 13/01/2012

“beware of extra charges at o hare chicago”

$8 per day customer facility charges , $750 + taxes for drop off over 1000 miles. Most other companies charge from $ 250 to $500 + taxes for drop off over 1000 miles and include customer facility charges in their total price. For these reasons, did not use Dollar....

Read full review
Report this review
★★☆☆☆

Written on: 03/01/2012

“Additional insurance - hard selling”

I went to the Dollar car rental desk at Orlando Airport where the Dollar representative was insistant on selling me extra insurance. I'd been told that every insurance I would need had been pre-paid in the UK but the desk clerk assured me it had not. I reluctantly agreed to take out an insurance called 'Roadsafe' and as it was only for 3 days so wasn't that expensive. I was not in the mood for arguing. I had two separate car hire agreements as I didn't need a car for the whole holiday and on picking...

Read full review

Scrumps's response to Guest's Review

Written on: 23/01/2012

After writing this review i contacted Carhire3000 and asked them about the charges. Found them to be excellent and they followed it up with Dollar who have now said they will credit back the additional charge

Report this review

pirried

Reviews written: 1

★☆☆☆☆

Written on: 15/12/2011

“2 faulty cars - Rude staff - Broken prmises”

Long queue at the airport. Used scare tactics to sell extras - "if the car breaks down we won't be able to help you unless you take out this extra roadside assistance cover" Car duly registers a fault first time we take it outside Vegas (oil warning) Return it. Kept waiting for over 1 hour for replacement. Offered unsolicited upgrade by one staff member. Told by another "only I can do that and we would have to charge you" Really rude. Made official complaint about that staff member. Given 2 year...

Read full review
Report this review

pueblo

Reviews written: 1

★☆☆☆☆

Written on: 30/11/2011

“surprise extra charges”

booked car on line with car rental co, confirmed with them and our credit card co. that we were covered for collission with our credit card insurance. We have done this many times before with other car rental companies, it's standard. upon arrival, our credit card insurance document was not accepted, they required a special letter provided by the credit card co. that we were insured. The additional cost was $500 for insurance, plus $560 security deposit in case of an accident. When this was refunded...

Read full review
Report this review

robertgp

Reviews written: 2

★★★★★

Written on: 26/10/2011

“Car rental, Nashville”

Booked through carhire 3000.com, all inclusive with insurance. No waiting, a full tank of gas is charged on your final bill in this case it was 18 gallons for just over £45, which lasted most of my holiday (500 miles for £45). The only extras offered were tire and screen insurance ($15 a day) and sat nav ($64 for the week) i took the sat nav. The car I wanted (Dodge Charger) wasnt available, but this was never guranteed as they are a popular vehicle. They offered any other car in its class or...

Read full review
Report this review
See next 10 reviews Showing 1 - 10 of 69 Reviews

w00d1e20

★☆☆☆☆

Written on: 26/09/2011

“Avoid Dollar as they add on regardless”

We had a pre paid Jeep from Chicago airport but where foolish enough to let the salesgirl talk us into an upgrade. The price quoted sounded great but don't forget this is the daily rate. We expected the drop off charge at he other end. Car ok but the next day ( obviously not at our pickup point ) we noticed texas plates so assumed we had been sold the upgrade to get the car back to Texas as we were going to Dallas. we thought we could negotiate a better drop off charge upon return. No joy plus they...

Read full review
Report this review

Ollsbols

Reviews written: 14

★★☆☆☆

Written on: 15/06/2011

“Leaves a slightly bitter taste in the mouth.”

Booked a full size car through Auto Europe. Pick up and drop of Los Angeles LAX airport. Duration 2 weeks. Price £273 ($430). Auto Europe sent me a voucher for Dollar Car Rental. Arrived at LAX. Shuttle bus seemed to take a long time to arrive. Loads of Hertz, Avis etc buzzing around. Waited maybe 15mins. So not the end of the earth. Arrived at the Dollar rental centre. There was no queue so I was straight in. I asked for a Dodge Charger and was told I could pick anything from Zone F. The customer...

Read full review

Guest's response to Ollsbols's Review

Written on: 15/06/2011

This review is virtually a word for word account of my own experiences a month before. Auto Europe were the agents but the airport was Fort Myers. I almost signed for a $215 extra charge for "Roadsafe" or something like that. The CSA said I was the the only person who had ever refused to pay it! Just what you need after 11 hours of flying. I'll avoid Dollar in future.
Peter UK

Report this review
★★★★☆

Written on: 23/05/2011

“Had prebooked from New Zealand, and was dubious due to...”

Had prebooked from New Zealand, and was dubious due to some reviews. Took the shuttle from LAX and had to wait only 15mins at the counter. Ended up taking all the insurances, as we were planning a 200 mile trip, driving on the 'wrong side' of the road for the first time. All up costs were US1000 for 3 weeks, which seemed cheap to us. We had ordered a 'Full size' car, and apparently a Malibu is Full size?? The car was great with even 110v power in the back for the kids. had to swap late in...

Read full review
Report this review
★★☆☆☆

Written on: 09/05/2011

“Non-smoking, compact rental car requested at Tampa...”

Non-smoking, compact rental car requested at Tampa airport - Dollar Rental. Upon arriving at the counter (not counting the 25 minutes in line), the agent required 16 minutes to finally give me the car keys. Found the "non-smoking" car to STRONGLY smell of stale smoke and requested another vehicle. They offered a free upgrade to a PT cruiser; it too had a faint smell of smoke but I dealt with it. Returned the car without any drama... actually pretty quick for having 5-6 other returns at the same...

Read full review
Report this review
★☆☆☆☆

Written on: 26/04/2011

“Ordered a Mustang with a Charger as a minimum backup....”

Ordered a Mustang with a Charger as a minimum backup. I was informed on my arrival at the Dollar pickup desk that I would need to pay extra for a Mustang. There was no Charger reserved for me....

Read full review
Report this review
★☆☆☆☆

Written on: 18/04/2011

“I rented a compact car in Orlando on 2/28/2011. They...”

I rented a compact car in Orlando on 2/28/2011. They tried there hardest to sell all extras including the toll pass which i declined since I cleaned out my loose change to the toon of $15.00 in quarters. I paid every single toll i purposely brought the quarters for that reason not my first time in Orlando.Now on 4/18/2011 I received a letter from Dollar saying I owed $0.50 with a fee of $25.00 added on. When I called to complain they tried to deal with me and split the cost. I will never deal with...

Read full review
Report this review
★☆☆☆☆

Written on: 18/04/2011

“This company is by far the worst I have ever dealt...”

This company is by far the worst I have ever dealt with... Hands down. My husband and I are frequent travelers who often rent cars to view new areas. This was our first experience using Dollar Rent A Car, and we will never do it again. We booked a convertible online through Dollar, and the day of pick up we called to confirm our rental and pick up location through the central booking line, who confirmed that our car was ready and waiting for us at Circus Circus. We took a taxi there to pick up...

Read full review
Report this review
★☆☆☆☆

Written on: 28/03/2011

“We had booked a 4x4 vehicle for pick up at 10am - when...”

We had booked a 4x4 vehicle for pick up at 10am - when we arrived we were met by an ignorant man who advised the car wasnt there and was still at the airport - he offered absolutely no apology and blamed the reservations centre - this Company should be avoided as it can`t keep it`s promises and hire staff who don`t seem to know what customer service is....

Read full review
Report this review
★★★☆☆

Written on: 25/02/2011

“I hate the usual 'hard sell' of extra insurances -...”

I hate the usual 'hard sell' of extra insurances - this time a new one on me. Dollar push their 'Pass24' which is a daily charge to bypass toll charges - the state of Colorado has recently introduced unmanned electronic toll roads i.e. no opportunity for tourists to pay tolls as they go. Never having been to Colorado before and not knowing how many toll roads I would be likely to encounter I felt I had no choice but to take this option at a charge of some $138 for the duration of the rental. A few...

Read full review
Report this review
★★☆☆☆

Written on: 15/02/2011

“The ratings are largely influenced by the performance...”

The ratings are largely influenced by the performance f the rental company (Dollar) - poorly prepared cars have meant that I have had to change the hire vehicle three times during the period of the hire. This combined with intransigence when I tried to vary the period of hire realyy jas dulled the experience...

Read full review
Report this review
See next 10 reviews Showing 11 - 20 of 69 Reviews
★★☆☆☆

Written on: 21/01/2011

“Similar situation to the posting two below regarding...”

Similar situation to the posting two below regarding tolls on the "Tampa Crosstown expressway". We rented a vehicle from Thrifty (i believe they are owned by dollar) in Nov 2010 in Tampa. We drove from the clearwater area to take our kids to the Tampa Aquarium on 11/22/10. Just the other day, we receive a bill from Thrifty for $1 + $25 administrative Fee for a citation on the same road. This made no sense since we never saw a toll booth. I did a quick search on google and found out why (see link):...

Read full review
Report this review
★☆☆☆☆

Written on: 16/12/2010

“Dollar tried to con. us too. ”

Dollar tried to con. us too. We arrived at Orlando airport from Toronto.we just wanted to pick up the car, which We'd booked on travel agent web-site and the cost including taxes and surcharge was prepaid. The guy at the Dollar desk tried to sell us upgrades and options. We declined all offers excluding the tollpass for $35.99 Later we recieved a $250 extra charge on our credit card for all the upgrades and options we had declined while picking up the car. We did not get any results discussing...

Read full review
Report this review
★☆☆☆☆

Written on: 02/12/2010

“I rented a vehicle from Dollar on 10/2 and on...”

I rented a vehicle from Dollar on 10/2 and on 11/25/2010 I get an additional charge on my credit card. I contacted dollar rent-a-car and was informed that it was for toll violations. They informed me that the only thing I could do was dispute the charge through my credit card. Two toll violations with 5 minutes going west and then east on Tampa Crosstown expwy. The funny thing is that I did not get lost in route to our destination and I did not go through any tolls without paying. I have requested...

Read full review
Report this review
★★★★★

Written on: 17/11/2010

“Was worried about these reveiews, but booked through...”

Was worried about these reveiews, but booked through dollar.CO.UK site, so all inclusive, did pre-pay fuel also - still cheap. Arrived, no probs, no queue, wasn't hard sold on extras, just declined them, no worries. Got a brand new focus, very nice. On return, no probs, took a few seconds. Would use again. ...

Read full review

Macs24's response to Guest's Review

Written on: 07/04/2012

Way to go Texas. Don't think it is that way in Florida.

Report this review
★★☆☆☆

Written on: 26/10/2010

“Dollar Orlando Airport. ”

Dollar Orlando Airport. Refuse to deal with Riki - I have a month's hire through carhire3000 whose documents says in bold letters " PAID IN FULL " Riki insisted that I take out Roadsafe due to the length of hire. Totally incorrect, but he insisted and to get the car I signed with the statement that I would be taking the matter further. I emailed Dollar Customer Service and they have agreed to remove the full amount from my credit card. As consumers we need to act - refuse to deal with Riki,...

Read full review
Report this review

shottdi

Reviews written: 1

★★★★★

Written on: 25/09/2010

“I hired a car for a two week vacation in Florida in...”

I hired a car for a two week vacation in Florida in September 2010. The car was hired through Car Hire 3000 in the UK. I later found after booking that the hire company was Dollar, based at Sanford Airport. After reading numerous bad reviews about Dollar, I was rather dubious about the deal, but I need not have worried. The guy at the Dollar desk was very helpful.I had to pay for the full tank of fuel in the car. He did ask me if I wanted an upgrade, but did not pressure me at all when I refused....

Read full review
Report this review
★☆☆☆☆

Written on: 22/09/2010

“Booked a "Fully Inclusive" package with Netflights.com...”

Booked a "Fully Inclusive" package with Netflights.com in UK. On arrival told inclusive package did not include Road Safe. When I asked what Road Safe was I was told if car was involved in accident and was unroadworthy all towing and storage charges would be down to me. Road Safe covers that plus lost keys, etc. Yet another scam to fleece the unsuspecting. DO NOT RENT FROM DOLLAR is all I can advise....

Read full review
Report this review
★☆☆☆☆

Written on: 12/09/2010

“Where to start, rented a sat nav from them, it was...”

Where to start, rented a sat nav from them, it was broken and cost us 1 hour 30 minutes, when i raised this issue on arrival it was completely ignored. Charged us for young driver fees for each additional driver and for a tank of fuel, alamo car rental charged us for neither of these for a different leg of our trip and ended up half the price of dollar. finally we paid in cash but the fee was still charged to the credit card used as cover. complete pack of clowns use alamo or national...

Read full review
Report this review
★★☆☆☆

Written on: 30/08/2010

“Dollar tried to con us! ”

Dollar tried to con us! We arrived at Orlando airport after a long delayed flight and just wanted to pick up the car and get to where we were staying but it wasn't that simple. We'd booked a 7 seater mini-van which according to Dollar's web-sitee would be fine as there were 6 of us with 5 cases. The guy at the Dollar desk insisted that this wouldn't be big enough for us and tried to sell us an upgrade. We were tired and almost gave in as he kept reducing the price for the upgrade saying he was...

Read full review
Report this review
★☆☆☆☆

Written on: 24/08/2010

“My car stalled while driving during heavy rain, the...”

My car stalled while driving during heavy rain, the car company sent out a replacement car when I got home Dollar are now looking for 2,700. they have ignored all letters and pictures sent to them. my advice avoid Dollar like the plague... ...

Read full review
Report this review
See next 10 reviews Showing 21 - 30 of 69 Reviews
★★★★★

Written on: 22/08/2010

“We booked an SUV through www.usrentacar.com, and...”

We booked an SUV through www.usrentacar.com, and slecet a vehicle from Dollar. I was a bit wary of the whole thing due to reading to many reviews! All I can say is the process was faultless from begining to end. Macarran Airport hire centre is wonderful, there were no queues at all. The lady at the eesk was awesome. She asked about insurance, I declined, and that was it, no hassle. We got a choice of about 10 pristine cars, and were on our way in about 15 minutes. Returning was even easier, and...

Read full review
Report this review
★★★★★

Written on: 15/07/2010

“I have read a lot of Reviews on the Internet about...”

I have read a lot of Reviews on the Internet about Dollar Rent A Car. To be honest, I got so frightened about other people's comment, that thought to myself 'what I am getting myself in to'. As a Christian, I remembered that all I needed to do was to pray to have smooth experience with Dollar Rent A Car. I prayed to God and told Him that I need return to the UK and write a good Review. Yep! you guess it, got to the Atlanta ATL Customer Desk and was pleasantly surprised at the First Class service....

Read full review
Report this review
★☆☆☆☆

Written on: 09/06/2010

“Review is actually 0 stars but this is not an option! ”

Review is actually 0 stars but this is not an option! We hired a car with dollar for 2 weeks in April 2010, everything seemed fine while we had the car apart from all the usual sales extras they try to push on you at pick up, all of which we politely refused. It wasn't until we returned the car that the problems started. On handing over the keys at he end of our trip we were asked to sign a form in several places, on reading through this form we felt a little uneasy at all the costs listed...

Read full review
Report this review
★☆☆☆☆

Written on: 25/03/2010

“AVOID DOLLAR RENTAL ! ”

AVOID DOLLAR RENTAL ! I wanted our recent Florida holiday to be special and this involved hiring a Ford Mustang, Dollar were the only company who I could find that had them. When we picked the car up they promised the fuel was the same price as the pumps so I agreed that the car would be filled up. They also told me that the tolls were free due to the free pass that Dollar included. When we checked our credit card bill when we got home our credit card bill showed that the petrol was double the...

Read full review
Report this review

KIWIEATS

Reviews written: 1

★☆☆☆☆

Written on: 22/03/2010

“Arrived at Atlanta Int irport with prepaid voucher and...”

Arrived at Atlanta Int irport with prepaid voucher and went to airport desk at 14.40 but the young guy refused to serve me - he was too busy talking to his friends.Sent me out the wrong door.I eventually arrived at the bus stop only to wait over an hour on a Sunday afternoon for a bus. when i got to their yard I had to wait because there were people arguing with the desk clerk.Athough i am a member of Dollar Express it made no difference.i acomplained to the duty manager. what a waste of time that...

Read full review
Report this review
★☆☆☆☆

Written on: 03/03/2010

“Despite presenting the check-in staff with a prepaid...”

Despite presenting the check-in staff with a prepaid voucher that stated all insurance was covered, I was surprised to receive bill at the end of the rental period for more than the cost of the rental through the agent (Carhire8). I was charged 2 extra forms of insurance plus breakdown cover - yet at the time of hiring I specifically asked if I was only going to be charged for fuel. Dollar ignored both emails I sent them. Carhire8 were downright rude when I wrote to them. I hire cars in the US every...

Read full review
Report this review
★☆☆☆☆

Written on: 10/02/2010

“Be very aware!!!We hired through Virgin as part of our...”

Be very aware!!!We hired through Virgin as part of our Fly drive,arrived tiered with a young baby after a long hall flight to LA, Car choice that was poor, offered a clapped out old banger that stunk of fags, had paid a preium insurance to ensure we had a child seat, but still some hidden extras- = another $250 ,the child seat was dirty and old and i suspect not up to health and saftey standard. we retunred the car 3 days early as hotel car park in san fran cost over $50 per day we did not get a...

Read full review
Report this review
★☆☆☆☆

Written on: 16/12/2009

“We booked our holiday through Virgin atlantic who in...”

We booked our holiday through Virgin atlantic who in turn booked the car hire through Dollar. On arrival we needed a bigger vehicle and agreed a price with the duty manager and the dollar representative, my father paid for the upgrade on his debit card and a receipt was issued. This money was never debited from his account and as my card was used as a deposit for the car, the incorrect payment which was not agreed was taken from my credit card account days after arriving home. This amount was a...

Read full review
Report this review
★☆☆☆☆

Written on: 16/11/2009

“My actual rating would be no stars, but that doesn't...”

My actual rating would be no stars, but that doesn't seem to be an option. I pre-paid a Platinum reservation for one week with Dollar and returned the car on time. Upon my return home, I was charged an extra $105.76 for Roadsafe (still don't know what this is) and Taxable TOT (also a mystery). Have phoned "customer service" where I was told you need to email them - there is apparently no way to speak to an actual person. By email they insist that, as I signed an agreement, the payment stands....

Read full review
Report this review
★☆☆☆☆

Written on: 14/11/2009

“What a totally scummy organisation. Rude staff, and...”

What a totally scummy organisation. Rude staff, and cars that are so poorly maintained we had to return 3 of them for replacements during our 1 month stay on cocoa beach. Now we are back in the UK they have charged my credit card randomly without explanation. I hope this company goes bust, because it really deserves to....

Read full review
Report this review
See next 10 reviews Showing 31 - 40 of 69 Reviews
★☆☆☆☆

Written on: 06/11/2009

“Where to start?! Best advice is don't bother. Rented...”

Where to start?! Best advice is don't bother. Rented car from LAX last year. Not quite a deathtrap but not far off. Exchanged in Vegas after break failure. All very polite free upgrade and 1 week rental rebate (£90).Did the same again this year.The car was better but still had issues and again exchanged with no problems.Returned the car 5 hours late due to huge pile up on I10.Charged 1 days extra rental. No problems with this as we were late but the charge of $171 is ridiculous. Have complained...

Read full review
Report this review
★☆☆☆☆

Written on: 24/10/2009

“Booked this car through Virgin Holidays who I am glad...”

Booked this car through Virgin Holidays who I am glad to hear that they are changing to Alamo next year. Picked the car up at Lake Buena Vista, the car was a mess, stained seats and someone had been sick on the front passenger seat which just awful in 90 deg heat, after a heated arguement with miss attitude on the desk I took a brand new SUV which was great, behind me though were 3 customers who were not happy. Vehicle not there, vehicle broke down and the company asking the family to take it back...

Read full review
Report this review
★★☆☆☆

Written on: 01/09/2009

“We opted for a mid sized SW and got a very basic Dodge...”

We opted for a mid sized SW and got a very basic Dodge Journey. Did the job but nothing great. Main moan: Guy at the Dollar Car Rental desk sold us a Sun Pass for Turnpikes ($60) saying some gates unmanned and if we passed through without the pass we risked a violantion ticket. This was untrue. All gates were automatic and the most we would have paid was 25c a trip. Also he said there were now tolls into Key West. Not true. Don't pay for a Sun Pass unless you know you are using the Turnpike a lot....

Read full review
Report this review
★☆☆☆☆

Written on: 18/08/2009

“When we booked our vacation we specified a jeep...”

When we booked our vacation we specified a jeep cherokee and dollar car rental confirmed it twice.Land at mco and the guy at the desk said none were available.We could have a cheaper car or upgrade to a suburban for more money.We got cross and refused to give in.AND surprise surprise a jeep was available.The chap at the counter was unpleasant.Ihave used budget in the past and would thoroughly recommend them over the cowboys at dollar.Also budget's toll pass system is better than dollar's as you...

Read full review
Report this review
★☆☆☆☆

Written on: 11/08/2009

“Returned the car on the 30th May 2009 and have just...”

Returned the car on the 30th May 2009 and have just been charged 26 dollars on my credit card. no contact from Dollar Rent a Car. Seems to be the same problem as the previous chap. Be warned, cancel your credit card on your return to the UK...

Read full review
Report this review
★★☆☆☆

Written on: 08/08/2009

“After 3 months of returning home from our vacation, we...”

After 3 months of returning home from our vacation, we have just had a 'Toll Violation charge' of $1, plus $25 'Dollar Car Rental' fee - the charge is during a period when we were not in the area of the named toll gate. Dollar are refusing to assist us by providing any documentation and have already charged my credit card...I AM FURIOUS. I have no-where to go with this situation and wonder how many other foreigners are being had up for violations that aren't theirs.......BE WARNED. ...

Read full review

Bettyboop46's response to Guest's Review

Written on: 10/02/2010

Yes this happened to us..
<br/>But because of the Exchange rate the payment was &pound;30.00..
<br/>
<br/>Please be aware.... there is an unmanned Toll just at Orlando International Airport which we missed and we have been coming to Orlando for 5 Years now

Report this review

VFlyer

Reviews written: 8

☆☆☆☆☆

Written on: 12/07/2009

“Second time using Dollar at MCO (Orlando...”

Second time using Dollar at MCO (Orlando International) and I have to say never again. Asked for a low milage car and was offered a Chyrsler 300 yest that will be fine. The sting: its only $6 per day (despite being on Dollars website at $3 per day, but tourists would not know this. The cars we were given ranged from wrecks to ancient, most had in excess of 50k miles on them and this "was due to the current economic climate and having to keep cars longer". Cars have never been cheaper and if...

Read full review
Report this review
★★★☆☆

Written on: 08/07/2009

“We arrived at Dollar Car Rental Car pick up and had to...”

We arrived at Dollar Car Rental Car pick up and had to wait almost 3 hours we where then charged 50 dollars for a car seat for our 18mth old child. Because we had the car seat we got a free upgrade on a car it was lovelly and big with plenty of room in the back for 3 children. Apart from the wait i had no complaints....

Read full review
Report this review

ce79

Reviews written: 1

★★★★☆

Written on: 29/03/2009

“A member of the garage staff was sweet. When she saw...”

A member of the garage staff was sweet. When she saw us struggling to get all out bags (and 2 children) into the 'midsize' we had booked, she simply told us to put the car back and swap it for an SUV. I rented with Dollar from Houston airport (IAH), for 3 weeks in March 2009. What I hadn't anticipated is that Dollar wanted to charge extra for"Roadside Assistance"!! I have never, ever, hired a car and been charged extra for this. They wanted $6 per day. On a 3 week hire, this would have amounted...

Read full review

Ce79's response to ce79's Review

Written on: 01/04/2009

Follow-up to this review: Dollar replied to my email within 3 days, and:
<br/>(1) refunded the bus charge;
<br/>(2) explained that the roadside cover I was being offered was just a 'top-up' option covering accident towing, lock-out, flat battery, etc. That obviously makes a lot more sense. On the day I got no explanation of what was included in the standard rental fee, and I was (either deliberately or carelessly!) left with the impression that nothing was included.

Report this review
☆☆☆☆☆

Written on: 09/01/2009

“I would not recommend this company, if you arrive late...”

I would not recommend this company, if you arrive late they will not accommodate you and then you have to pay them £25, what a cheek!...

Read full review
Report this review
See next 10 reviews Showing 41 - 50 of 69 Reviews
overview