Dollar Car Rental Reviews
Latest Reviews
★★☆☆☆
“$23 a day x 3 = $218 ???”
Written on: 01/05/2013 by texasnewyork (1 review written)
Nothing wrong with the people of the car but you are hit with charges and super expensive loss of use policies that make it way more than they quoted. Also, when you book on the phone the agent will try and sell you a plan to get coupons only to find out that Dollar has never heard of these coupons ! (read more)
★☆☆☆☆
“I will Never use again”
Written on: 27/04/2013 by fr kitchen cleaners (2 reviews written)
I Booked a Hire car as part of a gift for my parents anniversary and advised them it was a surprise my mum didn't have a credit card but did have cash and debit card for security for car insurance excess my dad was a second driver who did have a credit card but they wouldn't release the car as my mum was the lead driver, they also never refunded over £100 as in the terms and conditions it says no refunds. After numerous calls to customers services and emails my reply at every email was our... (read more)
★★★★★
“Atlas Choice is the Best!”
Written on: 04/04/2013
I needed a car for a week and all car companies were charging so much. All of a sudden, Atlas Choice popped up! They were charging one-half of what the competition wanted. I have to admit, I was a little concerned, at first. The old saying, " if it seems too good to be true, it probably is", came to mind. But when I got the confirmation by e-mail, and Dollar was named as the cooperating car rental, I knew everything would be okay. This was a name I had heard about so I called them and... (read more)
★☆☆☆☆
“We had a very bad surprise when seeing the bill for...”
Written on: 07/03/2013 by Mathieu76
We had a very bad surprise when seeing the bill for our car rental in costa rica. They included all all insurances whereas we requested no insurance before taking the car. Before signing the contract they showed us on a hand calculator the price without assurance. Finally we paid 350 euros (450 dollars) additional. Dollar took the print of my credit, return flight was 3 hours later, there is nothing we could do. What would happen if we had an accident or a problem this car. I am sure there... (read more)
★☆☆☆☆
“I was cheated”
Written on: 28/02/2013 by AndersO (1 review written)
I had at DOLLAR Car Rental ordered a 'chrysler 300' but got a 'chrysler 200' and it was not the new model (got it on the PC screen and so was the clerk of an old and thirsty model) so I had to pay 1600 DKK to upgrade to a more expensive car, but it will say that I went down from Class: Premium car for a Class: Large car, we got a Nissan Altima but it was not a family car I had ordered. If I had ordered Nissan Altimaen from home would have been approx. 300 USD cheaper than Chrysler. This is... (read more)
★★★★☆
“Hidden costs but great service”
Written on: 28/02/2013
Upon booking the vehicle on line, my husband and I were certain we had reserved a larger car than what we were presented with upon arrival. With 3 family members we ensured we booked a 4 door with enough room for 3 cases however the proposed vehicle was a 2 door and definitely not big enough for 3 cases as well as 3 people. We voiced our concerns and the gentleman looking after us quickly rectified the situation by upgrading us to a larger vehicle without argument or increased fees. On top... (read more)
★★★★☆
“Dumb people are funny!!”
Written on: 27/02/2013
All the reviews on here are hilarious!!! You people are incredibly stupid. If any of you would simply just read the rules and conditions of your rental before you book, you would save yourself self inflicted headaches. Firstly, NO ADDITIONAL INSURANCE IS MANDATORY!!! Some rental car agencies require you to show proof of your insureance...bring the proof if required..how do you know if it's required you ask....READ THE RULES AND CONDITIONS. Major CC's have CDW coverage, all north american car... (read more)
★☆☆☆☆
“Dollar Car Rental-BAIT & SWITCH-Fort Myers, FL...”
Written on: 24/02/2013
On February 16, 2013, Dollar Car Rental at the Fort Myers Airport (RSW) in Florida refused to honor my confirmed reservation for a vehicle. [Upon booking my reservation with BookingGroup, I received a written confirmation and reservation number from both Dollar Car Rental and BookingGroup.] When I arrived to pick up my vehicle, I provided my confirmation notices and the Dollar Car Rental representative refused to honor my confirmed reservation. She charged me $490.55 USD instead of the... (read more)
★☆☆☆☆
“THE ARE THIEFS!!!!!”
Written on: 11/02/2013
HI, NEVER EVER RENT A CAR AT DOLLAR RENTAL CARS LAX, THE'RE THIEFS! Last year I rented a car at dollar rental cars LAX for 6 weeks. They told us it was policy to come back after a month to change the car, so that's what we did, Unfortunately my sister forgot her laptop in the car so when we came back a couple of hours later, they told us the car was rented out and they could not help us. They did not want to call the new renters, they didn't want to tell us when the car would be returned,... (read more)
★★☆☆☆
“Watch out for upgrade scam..”
Written on: 30/01/2013
We rented an economy car through Expedia and when we start filling out the paperwork the agent claims the economy car would be the size a Fiat 500 with no room for luggage. We should have realized that was silly as how could a rental car company at an airport have cars that have no room for luggage. We ended up paying over $125 for an upgrade to a compact car then we get to the airport and find that there were perfectly acceptable small economy cars that would have fit our luggage. (read more)
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Showing 1 - 10 of 109 Reviews
★☆☆☆☆
“deposit rip off”
Written on: 28/01/2013 by satchell
I am a 80 year old aussie and will visit the USA in October 2013 to be with my daughter and son-in- law who holds a USA driving licence. I booked a car through rentalcars.com and submitted the booking to find that hidden at the very bottom of the page was a reference ts&cs.Having opened it I was informed that my son-in-law would not be permitted to drive the rental car !!! I then cancelled the booking and was charged my deposit of $65.00 for doing so. I objected and was advised the car... (read more)
★★★☆☆
“Christmas Booking fiasco”
Written on: 18/01/2013 by rameshrajaratnam (1 review written)
I rented a mid size SUV via Carhire3000 and was confirmed to be collected at Dollar (LAX) on 26 Dec 2012 at 4pm. I arrived at the pick up location at about 2pm. There was insufficient people manning the counters (only 3 were open) and as a result, I got my turn 1.5 hors later. After the long Q, I was informed that my booked car was out of stock due to the holidays and that I had either take another car (a sedan) and exchange the car 3 days later. I was travelling with my family and had a... (read more)
★☆☆☆☆
“BEWARE OF RIP-OFF”
Written on: 03/01/2013 by jaykay13 (1 review written)
I booked a holiday to USA Florida and for this I knew I needed a car so I booked a bargain Jeep sized car from RENTALCARS.COM,this was very exiting cause the price was very good,well how wrong was I. Rentalcars.com did not tell me which company the car was under until paperwork came thru..and guess what it was DOLLAR.Anyway when i arrived in Sanford airport pick up point,the ques were very long and they only had 4 people working with about 6 check-in points free. It was here you all need to... (read more)
★★☆☆☆
“BEWARE WITH THE FAKE BEST PRICES!”
Written on: 17/12/2012 by cgrtamb (2 reviews written)
In have rented two cars with Dollar Car Rental in September/October 2012 in Orlando/Fort Lauderdale in USA. I have done the reservation using Carhire3000/RentalCars's service to have the "Best car hire price Guaranteed". The dealing with Dollar was so hassle because: - They insist too much to trade you car for a bigger and more expensive car, even you didn't reserve that kind of car. - They force you to purchase a Toll Pass (Pass24), even if you do not need one. - They obey you to pay a... (read more)
★☆☆☆☆
“hidden terms with insurance”
Written on: 03/12/2012 by ashball
The worst company I dealt with in my life. I would never deal with them again this was my first and last time. The associates get paid comission for havin customers upgrade or add insurance on their car and that is sad they have to go that far and add insurance and not tell customers all the details on renting the car from their company. Iam so furious because I feel helpless and I cant do anything about it. I told the associate when he asked me if I wanted thier insurance no because I have... (read more)
Jaykay1170's Response to ashball's Review
Written on: 11/12/2012
Hi,i have read your full review and for all those who read this I agree with what he says.I hired a car thru rental car.com which at the time was a very good price for vehicle but they never mentioned who the car hire company was as rental cars are just brokers in effect.On picking vehicle up I was told that they have special offer on gps $25 dollars for 14days which I took up and so did many others that day,my invoice even stated that charge above but now heres the big but,I got charged $182 for gps on my final invoice.Its now been few months of ping pong emails with rentaL cars and I have been told that the final invoice is final.DO NOT GO WITH DOLLAR and also you need to ask yourself should I go with a broker too......the answer to that should be NOOOOO...Dollar arr the worst by far to go with !!
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★☆☆☆☆
“Don't be fooled by the "low" price!”
Written on: 21/11/2012
I recently hired a car using Dollar in USA. I usually use Hertz but the rate seemed high compared to dollar! If only I'd have checked their insurance options first! A rental which quoted $450 online ended up costing over $900 !!!!! Only their top cover included 24 hour assistance for vehicle breakdown. I would have thought this would have been standard ! In the long run the vehicle cost over $900 including the insurance. Also the car was filthy, even the GPS suction cup marks on the... (read more)
★★★★★
“Best experience, ”
Written on: 13/11/2012
I rented a car from dollar, my location was frankfurt germany. I arrived 3 hours early to rent the car and they only charged me $40 euro more and they upgraded me from a golf to an opel insignia for free. The staff helped me program the GPS and change it to english. And the car was brand new only 5000km on it. I was reading reviews on here, and to be honest I believe each rental location is different. Terminal 2 frankfurt airport made my life easy. (read more)
★☆☆☆☆
“AVOID DOLLAR AT ALL COSTS”
Written on: 17/10/2012 by tom0-2
We have just returned from a 7 day trip to Orlando where we had booked a rental car to be collected/returned at Sanford airport with Dollar. As part of the booking we had included the hire of a childs car seat which is mentioned in the small print that this will be charged for locally on arrival at $12 per day so we were expecting a charge when we collected the car. However when we did arrive we were greeted with a bill for $300 and a further charge will be added as the car i had hired was... (read more)
★☆☆☆☆
“Dollar LAX CA ”
Written on: 11/10/2012 by nomore11 (1 review written)
In the last year we have had the misfortune to be ripped off twice by Dollar at Los Angeles Airport, the fist time we were lied to that we had no breakdown cover whatsoever on the rental car, which we thought could not be the case, but the booking clerk was adamant, so were told we had to take out roadsure, we later found out that that was not true, so on return hone we complained & got this refunded, other than this the rental was fine nice car etc. 6 months later again at LAX, we had... (read more)
★★★☆☆
“A Walk-around”
Written on: 02/10/2012
I used Dollar Rent A Car for my short trip in Tampa FL and had the pick-up and drop-off at the airport. The Service was great at the desk, the agent was had great customer focus and kindly gave me an upgrade. The dispatching agent (DA) did not show me to my vehicle, luckily with American cars making a noise when armed/ dis-armed I was able to find my vehicle. As the DA was not with me I walked around the vehicle to see for scratches and minor dents so I would not be prosecuted for any... (read more)
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Showing 11 - 20 of 109 Reviews
★☆☆☆☆
“Don't believe anything the tell you”
Written on: 29/09/2012
I hired a car three weeks ago from Dollar, we booked and all inclusive package through netflights and when we checked in they said we had to have the road safe breakdown cover. They also suggested we have pass 24 that allows you to go through the tolls without stopping. This suggestion came with a warning that some of the tolls only take the correct change and the cost of the tolls from Sanford to Orlando is $20 neither of these were true in our case, we were staying just off the 192. The... (read more)
★☆☆☆☆
“Awful and Dangerous”
Written on: 29/09/2012
I booked through carhire3000 so not much choice until you've received the voucher. The last time they booked me with Dollar in Chicago I noticed that the tyres were bold on the second day so had to return it. This time in Washington one of the indicator bulbs were out. There was no Dollar centre near hotel so had to pay to have it replaced from my own pocket. Also no car in the class we booked was ready. Rather than offering a level up they tried to downgrade us or wanted us to wait for... (read more)
★★★★☆
“Dollar”
Written on: 24/09/2012 by ReggyMac (7 reviews written)
Rented a car off these guys last week when got to LAX. I booked from the UK using my American Express Card and everything worked really smoothly. The car (a Chevrolet Malibu) was top notch - far better than I was expecting - and immaculate. I guess my only gripe (mostly of my own making) is the cost of refuelling the car when I ran out of time due to a hold up on the freeway on the way back. Still I probably should have left more time. (read more)
★★★★☆
“good and bad”
Written on: 23/09/2012
Our experince with your company was very nice at the pick-up point in SEA. Thea car was very nice and drove beautifully. When I returned the car on Sept.19,2012 at 1934 in PDX I had a mix. I encountered two women.First encounter was with Tiffany. She was curt and rude.I witnessed her same lack of customer service to other people returning cars. Thankfully another woman was there. Her name is Stephanie. She was very nice. With her help I returned your car without any issues,and in a very... (read more)
★☆☆☆☆
“Do not rent from Dollar”
Written on: 21/09/2012 by Solituda (1 review written)
Under no circumstances ever rent from Dollar Rent A Car at the Tampa airport. We got a great rate on line but by the time the up charges were added - including having to pay for adding a frequent flyer number(!) - the price more than doubled. Upon examining the receipt when we returned home and contacting Dollar to try to resolve two of the charges - we were told that no monetary refunds would be issued and in fact, I couldn't even speak to a supervisor. They keep falling back on the fact... (read more)
★☆☆☆☆
“The Worst Car Rental by Far, Book Elsewhere”
Written on: 20/09/2012 by MADMATT82
Having travelled to the states for the past eight years and using many different car rentals this has to be the WORST BY FAR. It all started at LAX airport when we waited over an hour to collect the car, the car was not what we ordered and was told this was all they had, and that we had purchased a full tank of fuel so needed to return the car empty. Not to dampen the spirit of the holiday we set off on our 100 mile journey to Palm Springs. After driving the car to palm springs we noticed... (read more)
★☆☆☆☆
“Dollar Car Rental - Rip-off merchants”
Written on: 28/08/2012 by PERCH11 (2 reviews written)
Went to Florida on holiday recently. Had booked and prepaid for a Ford Focus in the UK and taken out additional Insurance to guard against Punctures, Battery problems etc. On arrival at Sanford Airport went to the Dollar Desk, initially the rep was very pleasant, however, that changed when she said we needed to take out Roadsafe Insurance at $5.99 per day plus tax. I told her that we already had insurance to cover that from the supplier used in the UK to hire the car - she took great... (read more)
★☆☆☆☆
“DO NOT RENT OFF DOLLAR THEY RIP YOU OFF”
Written on: 27/08/2012 by maloney68 (1 review written)
WHEN WE WENT TO COLLECT THE CAR, WE REALISED WE HAD USED THEM BEFORE IN 2000 THEY RIPPED US OFF THEN. THIS TIME THEY INFORMED US WE NEEDED EXTRA INSURANCE INCASE THE CAR BROKE DOWN, WHICH WE REFUSED. WE WERE THEN TOLD ABOUT ALL TOLLS WERE UN MANNED AND WE NEEDED TO PAY $28 A WEEK UP FRONT, WE WERE STAYING FOR 4 WEEKS. WE WERE TOLD WE HAD TO PAY FOR A FULL TANK OF GAS, IN THE PAST WE HAVE RENTED OFF ALAMO AND HAVENT BEEN CHARGED. WHEN WE CHECKED OUR BANK ONLINE THEYVE TAKEN OUT $250, ITS A... (read more)
★☆☆☆☆
“Beware ”
Written on: 25/08/2012 by Scorned (1 review written)
We have used Dollar for 7 plus years with fair service. However this July we used them again and after a long flight my husband was pushed into very expensive and unnecessary extras.. We took this on the chin being experienced we should have known better but 6 weeks after returning to the UK Dollar are still taking money from our Amex card and will not return our calls or emails. We have now been fleeced of over £200 since returning and cancelling our card has not stopped the problem. We... (read more)
★☆☆☆☆
“Aggressive sharks”
Written on: 24/08/2012
Be aware of Dollar Car Rental at Orlando Airport. They are really after your money an they are pretty aggressive. We arrived at the airport at 12:30 a.m. and we were really tired. The agent was obviously aware of this and he added a $ 200 insurance to our bill, although I insisted that I was paying with Visa Gold and that my credit card covered by my insurance. When I asked him if the additional insurance was mandatory he lied without a blink and said "yes". Luckily, I was able to cancel the... (read more)
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Showing 21 - 30 of 109 Reviews
★☆☆☆☆
“Book elsewhere”
Written on: 12/08/2012
We recently used dollar car rentals on a holiday to Florida. The car we were given was well passed its "sell buy date". When we returned the car their was total dis-interest shown regarding our issues. They have now charged us a toll charge and admin charge to our credit card which we know is false as after consulting the date stated and road - we weren't there! Unfortunately being in a different country and proving this is a SCAM would be extremely difficult. We have previously hired... (read more)
★☆☆☆☆
“Do Not Use Their Service”
Written on: 01/08/2012
The counter person ensured me we would not pay the extra fee if late by an hr and when i received my bill it was charged with over 2 hrs of billing. Also they said they would reimburse because tank is only 1/4 fill on pick up and I dropped it off almost full. The desk person said the manager would have to authorize this but shouldnt be a problem but he is not available right now but he would email us....he never did. i called customer service once arrived home about these issues and they... (read more)
★☆☆☆☆
“FRAUD”
Written on: 21/07/2012 by wert
Everything was fine until I returned their car, later saw that my bank account was charged an additional $200.00 for a 2day rental. Plus later that month they charged me 2extra fees as if they were some monthly charges. I am seeking professional help against Dollar Rental (read more)
★☆☆☆☆
“Utterly dishonest and possibly fraudulent”
Written on: 11/07/2012 by MAS79 (1 review written)
We hired a car (prearranged) from Sanford Airport in May for what we thought was a reasonable price and was greeted by the sales rep at the desk who was very friendly and seemingly helpful. We took the car and had an uneventful trip - no complaints so far. It wasn't until we returned from the holiday to find that I had been charged an additional $100 for upgrades, prepaid fuel (which we were told was included in our deal) and various other bits. None of this was ever discussed with me nor... (read more)
★★☆☆☆
“If not American, buy insurance before you go.”
Written on: 10/07/2012 by jimmydumbuck (1 review written)
I rented an economy car (a Sebring) from Dollar in International Drive, Orlando. The car was decent, the gas consumption was good and the return facilities at Orlando Sanford Airport were fine. However I feel I was ripped off with the insurance; it was right over the top. The cost of the car was £485 for 2 weeks, but half of that price was for basic insurance alone (and that was after we had shopped around). I would strongly recommend that anyone from the UK or Europe purchase their insurance... (read more)
Guest's Response to jimmydumbuck's Review
Written on: 10/07/2012
We are from Canada, and when we rent a car in Florida (which is every year), we contact our home insurance company before we go to let them know we will be renting. They provide us with confirmation of coverage of the rental vehicle for the duration of our vacation, at no extra charge. We also make sure to pay for our rental vehicle with a major credit card - this saves us on the daily cdw charges (collision damage waiver) - damage, if any, is then covered by the credit card company. Not sure if it is the same in the UK. Worth checking out - it's amazing about the number of people who are not aware of this coverage - and of course, the car rental companies will not tell you.
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★☆☆☆☆
“NEVER USE DOLLAR”
Written on: 02/07/2012
If you want to be pressured into upgrades you don't need, if you want to be treated as if you're dishonest, if you want to be cheated out of towage charge,if you want to be treated with incivility then Dollar is for you. If not then NEVER, NEVER use Dollar. (read more)
★★☆☆☆
“Dollar misleading customers about additional charges.”
Written on: 16/06/2012
Before I start I would just like to say that the car was great, a little scratched, but no other issues. The drop off in Las Vegas was also very easy. My issue with this company is the pick up process. We chose to pre-pay for the car rental via our travel agent and had a voucher saying we had everything we needed paid for up front. Having waited in the pre paid queue at LAX for about an hour we reached the front and handed over our voucher. We were told that our chosen car was ready and that... (read more)
★☆☆☆☆
“Dishonest, Rude, Disrespectful : a car rental...”
Written on: 11/06/2012 by ericgen (3 reviews written)
Rented a "Dodge Charger or similar" (because i had one before, from Herz, and liked it) from Dollar New York-JFK via Auto Europe. The Auto-Europe conditions mentioned that a full tank of gas had to be paid up front. I do not like that and enquired whether it would also be possible to return the car with a full tank of gas. TWO Dollar employees mailed me that was not a problem. OK, arrive in time at their office after 11 hours of travelling. First had to wait for 30 minutes because the only... (read more)
★☆☆☆☆
“About as rude and misleading as it is possible to get...”
Written on: 06/06/2012 by alanpow (1 review written)
Awful, awful company. Yes, if you 'price comparison' Dollar against other companies (our rental was from Sanford, Florida) they do generally come out the cheapest. The sales reps start out polite, then they start trying to force-feed you these totally unnecessary & over-priced "Sunpass" pre-paid toll packages, and then lie through their teeth about the fines you will get if you don't buy one. They also say that the toll booths will be mostly un-manned so it's either have a Sunpass or get... (read more)
★★☆☆☆
“old cars ”
Written on: 23/05/2012 by pkelly1234 (1 review written)
just finished a 7 day rental from dollar rental i have used this company for 10 years and i can say this the first time i have bad service first thing when we got to the rental office we had to wait near 45 mins they my contact with carhire 3000 said that the first tank was free which to me means return the car empty no way dollar rental charge me for the tank of gas i will take this matter up with carhire 3000 now to the car when we got to the car it had just been washed and looked really... (read more)
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Showing 31 - 40 of 109 Reviews
★☆☆☆☆
“Deception and Hidden fees @ Orlando Dollar Car Rental”
Written on: 27/04/2012 by cognette (1 review written)
Our online estimate of total charges was $126.56. Our actual charge was $316.87. The agent was not forthright about an additional driver charge, a conferecchg fee and the actual price of additional insurance. Even though we added the insurance, the quoted total was questionably too high. The agent did not provide us with a hard copy of fees to review before signing & when we wanted time to discuss the new "high" charge, she rushed us to sign and assured us that all was correct. Sure it was... (read more)
★☆☆☆☆
“They trick their customers!”
Written on: 23/04/2012 by Metalbullet
Be careful when it comes to upgrades! We rented a car for one week, and we got an upgrade for the next bigger class. The salesman said it would be ten Dollars a day, so 70 for the whole week. As we got the bill one week later, he charged us 10.99 per day + 8.50 Taxes. When I asked him about that, he became very rude and said we should look better at what we sign. I translate this to: "You better don't believe what I tell you, just look at small printed clause in the contract". And when I... (read more)
★☆☆☆☆
“Upselling Only Goal Not Customer Service-Phoenix Sky...”
Written on: 12/04/2012
Magnetic strip on credit card was not working so they would not manually insert the numbers. Had to use the credit card of the fellow traveler and charged and extra fee for an additional driver. The additional driver is 85 with a broken arm in a wheel chair. The attendant tried to up-sell to a larger car for an additional $20.00. We said several times that we wanted the car we reserved. When we went to your lot to pick up our car each and every car was a Crown Victoria, not our problem and... (read more)
★★☆☆☆
“dickturpin comes to mind at least he wore a mask”
Written on: 28/02/2012 by woodsey05
booked our car on the internet for orlando airport car was great no problems with the car paid for the car before we got there they talked us into upgradeing our insurance which we wernt happy with now they keep on takeing money out of the bank and we have been home for 2 weeks they have took £120 then £50 and now £16 we asked the woman at orlando airport she said no money would come of the card as we paid over there got warned before we went that they do this once you get home as they... (read more)
★☆☆☆☆
“Don't rent a car from Dollar car rental”
Written on: 12/02/2012 by stoppie (1 review written)
Be aware, don't tell we didn't warn you. I booked online, believing they were one of the only ones that give you true rates. Well they don't. The rate on the booking from was about 190 $ for a week in Cancun, baby seat, taxes and insurance included. So that seemed good to me. Upon arrival at the airport, Dollar car rental sends out a van to pick you up and take you away from the airport and their competition counters, to their office, far away from the airport terminal. Once there, of... (read more)
★☆☆☆☆
“beware of extra charges at o hare chicago”
Written on: 13/01/2012
$8 per day customer facility charges , $750 + taxes for drop off over 1000 miles. Most other companies charge from $ 250 to $500 + taxes for drop off over 1000 miles and include customer facility charges in their total price. For these reasons, did not use Dollar. (read more)
★★☆☆☆
“Additional insurance - hard selling”
Written on: 03/01/2012
I went to the Dollar car rental desk at Orlando Airport where the Dollar representative was insistant on selling me extra insurance. I'd been told that every insurance I would need had been pre-paid in the UK but the desk clerk assured me it had not. I reluctantly agreed to take out an insurance called 'Roadsafe' and as it was only for 3 days so wasn't that expensive. I was not in the mood for arguing. I had two separate car hire agreements as I didn't need a car for the whole holiday and... (read more)
Scrumps's Comment
Written on: 23/01/2012
After writing this review i contacted Carhire3000 and asked them about the charges. Found them to be excellent and they followed it up with Dollar who have now said they will credit back the additional charge
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★☆☆☆☆
“2 faulty cars - Rude staff - Broken prmises”
Written on: 15/12/2011 by pirried (2 reviews written)
Long queue at the airport. Used scare tactics to sell extras - "if the car breaks down we won't be able to help you unless you take out this extra roadside assistance cover" Car duly registers a fault first time we take it outside Vegas (oil warning) Return it. Kept waiting for over 1 hour for replacement. Offered unsolicited upgrade by one staff member. Told by another "only I can do that and we would have to charge you" Really rude. Made official complaint about that staff member. Given 2... (read more)
★☆☆☆☆
“surprise extra charges”
Written on: 30/11/2011 by pueblo (1 review written)
booked car on line with car rental co, confirmed with them and our credit card co. that we were covered for collission with our credit card insurance. We have done this many times before with other car rental companies, it's standard. upon arrival, our credit card insurance document was not accepted, they required a special letter provided by the credit card co. that we were insured. The additional cost was $500 for insurance, plus $560 security deposit in case of an accident. When this was... (read more)
★★★★★
“Car rental, Nashville”
Written on: 26/10/2011 by robertgp (2 reviews written)
Booked through carhire 3000.com, all inclusive with insurance. No waiting, a full tank of gas is charged on your final bill in this case it was 18 gallons for just over £45, which lasted most of my holiday (500 miles for £45). The only extras offered were tire and screen insurance ($15 a day) and sat nav ($64 for the week) i took the sat nav. The car I wanted (Dodge Charger) wasnt available, but this was never guranteed as they are a popular vehicle. They offered any other car in its class... (read more)
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Showing 41 - 50 of 109 Reviews
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Top 5 Car Hire
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Alwayscheckthesmallprint's Response to satchell's Review
Written on: 28/01/2013
I agree, Satchell, with your comments. I am about to cancel my booking with Dollar booked via RentalCars.com. ( I paid in full at the time of booking so they will have to refund me duly). If you're in the UK, there is a freefone no. which you could call them and complain?
My reason for cancelling with Dollar/RentalCars is the lack of info pertaining to Dollar's obligatory Pass24 (pre-paid toll scheme which costs about $37 per rental). I have no intention of driving on Florida's toll roads so why should I pay this extra rip-off fee?
I'm so weary of all these T&Cs which are not presented truthfully and clearly from the get-go.
I