Lufthansa Reviews
Latest Reviews
★★★★★
“Fantabulous airline!”
Written on: 16/05/2013
We were blown away by this fantastic airline, long haul ORD-MUC. Business class seats top notch, friendly service, efficient check-in. Best of the best. After horrible experiences with Delta and United, Lufty was a welcome surprise! Just fantastic. James (read more)
★☆☆☆☆
“Would never use Lufthansa again”
Written on: 16/05/2013
We had terrible service from Lufthansa. We ended up paying an extra 750 for another flight after we were denied access to our booked flight due to incompetence on the part of Lufthansa staff in Barcelona. Rectifying this through the on-line customer service was like being stuck in a Kafka novel -- a bureaucratic nightmare with no resolution. Our advice is use any other airline! (read more)
★★★★★
“wheel chair assistance was awsome!”
Written on: 09/05/2013 by SNNa
My father ( Nagesh Naik) had to come to USA alone, he is 65 years old and had knee problem. So requested for the wheel chair assistance for him. He missed the connecting flight and was so much tensed. But the wheel chair assistant was so good, he was there with him about 5 hours- he spoke to Lufthansa counter, talked with people around to get him settled with his lost baggage and alternate transport system. My special thanks to Jean Milfort from Prospects of Orlando (sorry if I spelt... (read more)
★☆☆☆☆
“Booking cancelled without valid reason or refund”
Written on: 01/05/2013
I booked two flights and couldn´t use the first one due to the death of a close friend. I tried to check in for the second one and Lufthansa had cancelled it without even informing me. They said according to their terms and conditions I had to use all flights in the sequence as booked or they could cancel them all. Total exploitation and rip off of their (former customers). I hate Lufthansa and will not use them again (read more)
★☆☆☆☆
“the worst ever”
Written on: 06/04/2013
booked a flight for my wife and my daughter on march 10 2013, i had a bad news about my mother in law having brain cancer on the 6th of march 2013 so i called lufthansa so they can switch the date to an earlier date . they charged me almost 700$ extra to the 1800$ i originally paid knowing that they waived a 500 $ fees because we submitted the documentation of my mom in law disease. my mom in law died on the 18th of march 2013 my wife had to change the the return date because of that , so... (read more)
★★★★☆
“Gotta love Lufthansa :D”
Written on: 05/04/2013
We just returned Lufthansa yesterday from Stockholm to San Francisco via Frankfurt Main on A380 aircraft. Both segments were pleasant. I have no complaints about the service from FRA-SFO. You would see a smile, there was no barking of orders like I am used to with United. There were several children on board in Business Class and the attendants could not have been more gracious. I flew to FRA on United in Business and you are lucky that you even get an acknowledgement. I can forgive poor... (read more)
★☆☆☆☆
“No Customer Service”
Written on: 04/04/2013 by chewbot
When they fly, they usually work fine. When things go wrong you are on your own. No hotels for cancelled flights, they leave to to sleep over 12hrs on the Airport floor. Not willing to refund fare even when they cancel the flights. 2 Bad experiences in a row. I will never use again. What a shower! (read more)
★★★★★
“Good quality service ”
Written on: 23/03/2013
I think Lufthansa is one of the best EU airline.Costumer service is always friendly,stewardness are polite and friendly (read more)
★☆☆☆☆
“Terrible customer service”
Written on: 23/03/2013
Flew Lufthansa trans-Atlantic at end of February. In economy; seats too firm, thinly padded, and rows very close together. In-flight entertainment did not work at all; neither did overhead lights so long flight being unable to watch or read. Arrived in Frankfurt a few minutes early; because FRA is such a mess, arrived at gate for LH connecting flight ONE MINUTE late; plane was gone-not a gate, not visible through window-by gone, it was gone. LH knew we had traveled almost 5100 miles to... (read more)
★★★★★
“we loved lufthannsa”
Written on: 21/03/2013
We flew with lufthansa from Delhi to Frankfort return. We had never flown this airline before, but after such an excellent experience with lufthansa and their staff it gave our family of four the confidence to do it again. The service from all staff from checkin to landing was top quality and the airplane was very new! We plan to fly with lufthannsa on our next trip in 2014. (read more)
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Showing 1 - 10 of 149 Reviews
★☆☆☆☆
“the worst flight ever . cold , no water ”
Written on: 20/03/2013
This wast the worst fight we ever took to India.It was very cold all through 9 hours of journey from Frankfort to Chennai . There was no water in the fight.The staffs were very unfriendly. I would never recommend this flight to any one . (read more)
★☆☆☆☆
“charging the wrong amount for baggage and excess baggage”
Written on: 13/03/2013
I travelled for the first time from Seattle to Mumbai on 7 February 2013 and came back on 7 March 7, 2013 with my wife. I was allowed 2 bags per ticket. My onward journey itenary I got from lufthsan was Seattle - Houston - Frankfurt - Chennai The ticket was issued by luftansa airlines with clearly writing 2 bags allowed per person. But they charged me 100$ for my 2 bag and when I was showing them my ticket which mentioned 2 bags are allows they said sir either pay or miss the flight and... (read more)
★★★★★
“good airline!!”
Written on: 23/02/2013
Had a wonderful experience flying Brussels - Frankfurt - Hongkong - Frankfurt - Brussels despite the Christmas airport paralysis season and a 24 hours delay. We were contacted by LH airline customer service, who very graciously offered to make alternative travel arrangements and booked us for a flight the next day. Service on the aircraft was excellent, the staff was friendly and the seats very comfortable. Having checked-in online, we didn't have to wait long to drop off our luggage.... (read more)
★☆☆☆☆
“Terrible mile and more program”
Written on: 20/02/2013 by sonalsingh
Lufthansa has a terrible terrible miles and more program. I requested for miles and it never credited on my account. I re requested the miles and they told me wait for another 4-6 weeks. When I requested for the update, they told me that it have been more than 6 months and they could not do anything. Horrible customer services. (read more)
★☆☆☆☆
“Lufthansa Lost Baggage - a scandal”
Written on: 19/02/2013
I flew from Singapore to Frankfurt on the 18th of December, and had then to catch a flight to Brussels (LH1006, leaving on the 19th of December). Once Frankfurt reached, I had the bad surprise to be informed that my transfer flight had been canceled. The problems were however only still to start - the extra time granted with the rescheduling of my flight had not been enough to assure such a basic service as transfer the luggage, which was reported lost in Brussels. Since then, I am... (read more)
★☆☆☆☆
“Lufthansa rudest and nastiest staff”
Written on: 15/02/2013 by Hjdw4462 (1 review written)
My wife and I had a flight booked from London to Frankfurt. At the check in counter we arrived with 2 standard airline approved hand luggage and my wife had a handbag as well. The check in clerk noticed my wifes handbag and promptly said only 1 piece of hand luggage was allowed. We asked to speak to a supervisor and explained how we had always bes en allowed to board flights with a handbag. The airport was quite full with passengers and you could see all around lots of passenger boarding... (read more)
Miamitravels's Response to Hjdw4462's Review
Written on: 15/02/2013
so you arrive which too much handbagge... disapear, come back later and the flight is closed - and you blame the airline??
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Hjdw4462's reply to Miamitravels's Comment
Written on: 18/02/2013
We did NOT have too much luggage? Since my review Luthansa have confirmed that women are allowed ro carry on board a handbag as well.
I did not know this but the check in staff are not lufthansa but sub, ,contractors so perhaps badly trained worker?
When we " disappeared "as you say I waited by the check in counter my wife went to a shop 5 metres away recomended by the check in staff? I think this happenef because I complained? and maybe this supervisor was in a bad mood? So I post in a public forum so anyone can comment but please do me the courtesy of reading my review properly? Also type into Google complaints about Lufthansa? The complaints for Lufthansa are 70% more than other airlines since 2011 mostly about staff behaviour.
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★★★★★
“Luftansa was amazing”
Written on: 29/01/2013
Washington D.C. to Frankfurt main on board the new 747-8 in C class. A wonderful experience. Plane immaculate and clean. Ground staff at Washington were professional and efficient. Flight slightly delayed, but announcements were made and passengers kept up to date. The cabin crew were professional, and caring. Meals were very nice, but somewhat too gourmet-like for the normal passenger. Drinks and water runs were frequent. All cabins were full but FA's were courteous and professional,... (read more)
★★★★☆
“Very nice experience”
Written on: 09/01/2013
Toronto-Frankfurt-Minsk (YYZ-FRA-MSQ) The business class long haul was satisfactory, the entertainment was okay, the seating was sub-par, but the food was fantastic. The tilted bed seats subtracted from the comfort and being in pods gave some sort of privacy but it also just felt weird. For business class short haul, it was exactly the same as economy except with a cup tray blocking the middle seat! Service was excellent overall, as it has been whenever I've flown Lufthansa. About time... (read more)
★☆☆☆☆
“awful”
Written on: 09/01/2013 by anonymouslytwo (1 review written)
This company erred by not giving me credit for miles I'd flown with their airline. After many months of back and forth emails with their customer "service" and despite providing all documentation they requested, I never received credit for my flown miles. Customer "service" feels non-existent. We tried within 24 hours of our flight the online check-in on the Lufthansa website and that didn't work. So we called to speak with a Lufthansa customer service rep and asked for help with checking... (read more)
★☆☆☆☆
“Bad service ”
Written on: 06/01/2013 by Tina-rss (1 review written)
VERY BAD CUSTOMER SERVICE! Doesnt respect online check in priority. They just doesnt are even if you ask them about it. Their reaction was sort of "deal with it". Wats the point of online check. We have waited for 30 mn on the online check in queue when suddenly it was no longer there ; we had to merge with the regular check in. Do not give us online check in option if you dont abide by it! DO NOT use lufthansa if you have another option! (read more)
Tina-Rss's Response to Tina-rss's Review
Written on: 06/01/2013
Doesnt care ** not are*
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Showing 11 - 20 of 149 Reviews
★★★★★
“Europe's leading airline? Yes, imho.”
Written on: 31/12/2012
I dont understand these negative reviews at all. I have flown LH (both hubs FRA & MUC) to Boston and San Francisco regularly over the last two years and i never had issues. Some airlines might have the better equipment (J business class for sure), but LH provides a great network, punctuality, safety, free drinks and very good lounges. Skytrax and World Travel Awards rate LH constantly on top, which is consistent with my own experiences. Steve (read more)
★☆☆☆☆
“Cheating paying passengers”
Written on: 18/12/2012
I have been a frequent flyer for 40 years and have accumulated about 4 million miles for travels around the world. I am a frequent flyer
Fqtl's Comment
Written on: 01/01/2013
Well, if you are such a FQTL you should know that there are booking classes that so not qualiify!!! Maybe you should speak to your travel agent. Stupid!
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★☆☆☆☆
“Worst policy ever...”
Written on: 10/12/2012 by Elle256 (1 review written)
I have never written a review in my entire life but I just had the worst experience with this airline. I bought a lufthansa ticket to Africa through a travelling agency and checked in late. I missed my connecting flight. From what I have heard most airlines will try and get u onto another flight. I called customer service for options but 1. Their customer service was the worst I have ever had. The girls were rude and awful. My 2 tickets cost me a lot of money. The girls told me that I had... (read more)
Smokeg's Response to Elle256's Review
Written on: 07/02/2013
I am afraid, the girls in the Lufthansa's customer service were right. You bought the ticket from a traveling agency and not from Lufthansa. This means that only the traveling agency can do any changes to the reservation. The reason behind it is very simple. Would you like any third parties to be allowed to change your reservation???? For example: You buy a ticket to see your lover in Paris. Your jealous wife calls the call centre and cancels your booking. Would you like that to happen?? Only a person who made a reservation (in your case, a travel agent) should be allowed to change it.
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★☆☆☆☆
“Rip off!”
Written on: 05/12/2012
Lufthansa - what a rip off. If you cancel your flight in economy you get hardly any of your money back and then they resell your flight for more than you paid for it. I paid £265 for two flights to Frankfurt from London but had to cancel as the other passenger is very ill in hospital. I was refunded £86. When I called Customer Services the guy was really rude! (read more)
★☆☆☆☆
“Customer service nonexistent”
Written on: 24/10/2012
As a Miles & More customer and frequent traveller I tried to book my flight award on their website: without success (the site is apparently not working, I get an error message every time). However, my credit card was charged (or, to be precise, the respective amounts were reserved). Since then I'm trying to contact them on email, phone, on the webpage - without success. I find it unbelievable that such a complaint cannot be even communicated to LH (and we are not talking about resolving it... (read more)
★☆☆☆☆
“LUGGAGE LOST”
Written on: 18/10/2012
I am disappointed with the Lufthansa service while connecting flights in Frankfurt. I spent two hours in a queue (along with most of the travellers of that flight) waiting for our luggage that did not turn up and then claiming its lost. Apparently nobody noticed that our plane left Frankfurt with almost no checked baggage on board!!! It was not an experience I would expect from such a big airline. The service at the airport is far away from British standards. I felt like a small survivor... (read more)
Willis57's Comment
Written on: 22/10/2012
Recently flew MUC-SFO on Luftansa in economy class. Great experience. Check-in and boarding was handled efficiently. Flight on time, beers for free, friendly purser and baggage arrived. I have no complaints whatsoever and recommend this airline from now on.
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★☆☆☆☆
“Don't bring your dog with you!!!”
Written on: 06/10/2012
We had taken all precautions, dotted all the i's and crossed all the t's. Flying from Canada to Frankfurt then further into Europe, we had finally landed at our destination without our dog! Not one single person knew who to call or what to do! Our dog was in another country and possibly without food or water sitting in some cargo area alone. This is an incredibly terrible airline when it comes to customer service or inquiries. No help at all. We will never fly on Lufthansa ever again. ... (read more)
★☆☆☆☆
“Lufthansa - suckest service I ever see in companies.”
Written on: 05/10/2012 by Tapac (1 review written)
Lufthansa - suckest service I ever see in companies. I forgot ipad2, on seat 24A, flight LH2547/20 September. of course when I exit from plane nobody let me go to plane to take it back. Instead of do it instead of me - staff ask go to lufthansa information desk & inform about forgotten ipad there. But all they can do - is give contact of Munich cabin lost & found. They just dont want to call to gate & send someone to take forgotten ipad. Ok, Lufthansa is pretty good company, so my ipad... (read more)
★★★★★
“Very Nice Airline”
Written on: 27/09/2012 by weeish (3 reviews written)
I flew Lufthansa 2 times in Europe and was very pleased by their service. The flight attendants have a rigorous yet acceptable attitude and are very professional in every single step they take in the plane. All in all, there were good flights and the fares were not that high either.. (read more)
★☆☆☆☆
“After flight... LUFTHANSA does not listen/answer...”
Written on: 14/09/2012 by johnefield (1 review written)
Today is Sept 14, 2012. I wrote my first complaint in May 2012. Since then, I have written emails, sent faxes, phoned countless times regarding a 5 page letter with precise details on my ordeal of flying with Lufthansa and the RESULT is: complete SILENCE. The worst of it all, is that I incurred in extra expenses - indicated by Lufthansa's Customer Service - being promised that I would be refunded. A COMPLETE LIE (to date)! The only concrete thing I have with me is a collection of automatic... (read more)
Grbeck's Response to johnefield's Review
Written on: 02/11/2012
Thanks for posting this - I am having the same experience. I sent a registered letter in July 2012, and never received a response. (It is now November 2012.) I have subsequently emailed the scanned the contents of the regsitered letter to LH several times and have only received an automated reply with a case number, but no reply or follow up. Very frustrating indeed.
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Showing 21 - 30 of 149 Reviews
★★★★★
“Perfect flight”
Written on: 07/09/2012
I flew from Munich to Belgrade in Economy class in winter 2011/12. My flight was perfect and the in flight food was very good, but at my return flight my plane had 2 hours delay because of bad weather in Munich, so we got a paid sandwich and drink at the restaurant/bar at the airport. The cabin staff was very friendly on both ways. (read more)
★☆☆☆☆
“Don't bring your dog!”
Written on: 30/08/2012
As I have been traveling with my dog to from California to Germany—and back—in July of this year, I have experienced the Lufthansa Service personnel at its worst. Uninformed statements, untrained staff members, personal attacks and insults, a complete lack of customer service combined with additional, hidden charges, leave me convinced not to book Lufthansa for any of my future travels. I have flown Lufthansa for years but I have never encountered such unprofessional behavior and... (read more)
★★★★☆
“Quality airline”
Written on: 29/08/2012 by SuMao (8 reviews written)
My mum always used to say that German products are quality products, same applies to Lufthansa. If the prices are not too high, I suggest you should give it a go and let you be threated like a king :-) (read more)
★★★★★
“I would say that that is the best airline I have used....”
Written on: 27/08/2012 by sarahmeyerse (10 reviews written)
I would say that that is the best airline I have used. Once I due to the weather conditions there was delay in all of the flights and I could not catch my connection. Lufthansa provided all of us a nice hotel and a nother ticket for the first flight next day. (read more)
★☆☆☆☆
“Fight attendants are RUDE and unprofessional”
Written on: 02/08/2012 by Ishinder (1 review written)
The flight attendant Lisa on flight LH 731 from Delhi to Frankfurt - 20th July 2012 is rude and revels in it. The food service was excruciatingly slow and stopped abruptly before my boys could get their food for 15 minutes. When I asked her why it was so, she started talking about other needy passengers. I was preplexed as Air India serves kids as a priority over adults. Anyways she was arguing, sniggering and ridiculing me while discussing it with the other attendants. Then she pointedly... (read more)
★☆☆☆☆
“Worst airline in the world”
Written on: 01/08/2012 by 0987654321qay (1 review written)
Rude staff is the rule for this airline. Just avoid. (read more)
★☆☆☆☆
“not family friendly”
Written on: 05/07/2012 by adreasfirst
Lufthansa -bloodsucking yellow godzila will charge 20Euros credit card payment fee and 20Euros ticket issuing fee (even though its electronic) to a 6 moth old baby with family of 4 kids. The ticket prices and fees are out of touch with ordinary peoples everyday needs and Lufthansa is one of the champions of customer abusing service. If you have large family to travel, Lufthansa is not your airline. (read more)
★☆☆☆☆
“ We fly 1-2 times a year from US to EU ..Lufthansa...”
Written on: 06/06/2012 by nothappyy
We fly 1-2 times a year from US to EU ..Lufthansa never cares about customers - any direction. My family and friends will not fly with lufthansa anymore for sure! (read more)
★☆☆☆☆
“rubbish”
Written on: 13/05/2012
arrived at birmingham 2 hrs early, lufthansa flight left 15 minutes late we got to dusseldorf 15 minutes late by the the time we got through passport control our flight to st. peterburg had gone. dont these people comunicate with each other or is just couldent careless attitude. we were offered a flight to moscow with another company aeroflot. i seem to get this attitude of well s***t happens. from lufthansa. well we took the flight to moscow.and then had to get a flight to st.peterburg.... (read more)
★★★★★
“inconvenience services to hyderabad”
Written on: 11/04/2012 by ajinkya
what the bleady services ,first when i went to frankfurt before 3 years there is a direct flight from hyderabad .. but as days are going services diminishing i want to come hyderabad from frankfurt , i heard recently the hyderbad airport is excellent , i thought the services were increased but the bleady lufthansa has ended their services to hyderabad , i hope soon resume the services to hyderabad from frankfurt ... TO LUFTHANSA AIRLINES (read more)
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Showing 31 - 40 of 149 Reviews
★☆☆☆☆
“Lufthansa absolutely worlds worst ”
Written on: 23/03/2012
Lufthansa absolutely worlds worst. The experience was the worst ever. I have flown Lufthansa before and was never impressed by their airline and service but this time it was the worst of worst airlines. The space in the economy class was so tight I could not move my legs, I am not big the front seat shoved the tablet into my chest. Flight was late even though it was the first flight out of the day. Ran out of food which was probably a good thing in hindsight probably prevented getting... (read more)
★☆☆☆☆
“Lufthansa - Nightmare airline”
Written on: 14/03/2012 by jkriegel8 (1 review written)
My family booked in December a flight with Lufthansa from Boston to Bangkok. The experience was the worst ever. I have frequently flown Lufthansa and was never impressed by their airline and service but this time it was the crown of worst airline. The space in the economy class was so tight I could not move my legs, the front seat shove the tablet into my chest. Overbooked, poor service and rude staff on the ground was not the only problem. They are using outdated 747 airlines which do not... (read more)
★★★★★
“Lufthansa Filght 491”
Written on: 08/01/2012
This was a very good airplane ride . The service was 10 / 10 this is a very nice airline. This was a 10 hour trip and they gave us food 3 times. And about 6 drinks. And the tv was fun. You should take Lufthansa airlines it is the best. (read more)
★☆☆☆☆
“Mumbai (Bombay) Staff is terrible VERY UNCOPERATIVE”
Written on: 02/12/2011
I had been using Lufthansa frequently to reach Hyderabad in India. This airline stopped operating out of Hyderabad and booked me on an Air India flight from Hyderabad to Mumbai. The flight to Mumbai was delayed by four hours, Air India assured me that I will be assisted by Lufthansa staff upon my arrival at Mumbai for facilitating expeditious check-in at Mumbai. I was standing bside them when they were sending a message to Lufthansa. However, there was no such thing. It took me usual time... (read more)
★☆☆☆☆
“Failure to honor Expedia reservation created nightmare...”
Written on: 08/11/2011 by RMyersBoston (1 review written)
On March 27, 2011, I purchased through Expedia a round trip ticket from Boston to Verona for November 8, 2011, returning November 13, 2011 on Lufthansa #425 leaving at 8:10pm (Expedia Itinerary number: 136307189728, Lufthansa confirmation code: 7K6PQC), and received confirmation of that purchase. On 5/31/2011 1:33 PM, I received a \"Your Flight Details Have Changed\" notification that my departure time was changed to 4:15pm Lufthansa #423, creating a 7hour 20 minute layover in Frankfurt. I... (read more)
★☆☆☆☆
“Lufthansa = lost bags”
Written on: 14/09/2011
What is it with Lufthansa's baggage service? Two recent flights, two lost bags. The most recent trip was BOS-FRA-Baku (Azerbaijan) on September 10, with Lufthansa telling us one of our bags is lost. I mean, truly lost, as in they can't find it. How does a modern, so-called "4 star" airline with barcoded bag tracking actually lose a bag in its system? (unless the "system" is subject to the same corruption that all business face in the Caucuses?). Our other fiasco was a lost bag - ultimately... (read more)
Starrenz's Comment
Written on: 09/07/2012
I don't think this is the airline's fault but the fault of airport security. Someone probably decided to steal your bag. And I find it interesting that you flew to Azerbaijan - the location probably explains why your bag went missing. Not to speculate, but that's the way it is in 3rd world countries.
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★☆☆☆☆
“unusually rude cabin crew in business class Frankfurt-LA”
Written on: 10/09/2011 by SuFu (1 review written)
LAX-FRA was a nice trip, no glitch. FRA-LAX biz class cabin crew was a nightmare. I was the only Asian in that area. From the beginning, other biz passengers were greeted near the entrance and had their coats hung in the cupboard and shown to their seats. I was left alone and that was fine. I left my suit jacket on the back of my seat and dozed off. About 20 mins later, I found it trampled on the floor, lying on the floor behind me outside the restroom. If not for the nice Italian... (read more)
★☆☆☆☆
“Lufthansa, never again”
Written on: 09/08/2011
First they changed a confirmed flight for my wife so we had to fly separaqtely. Then they cancelled our return flight, I had to cut my vacation one day short. Then they changed the return flight to a later flight which made us leave at 6-AM instead of 1-PM. We have to rent a hotel so we can make the flight. Both flights from Dammam to Frankfurt and Frankfurt to Munich were late. Finally they lost our luggage. The leg room is OK but the seats are uncomfortable. If you change any flight after... (read more)
★★★★★
“great will fly again”
Written on: 08/08/2011 by silkies10 (1 review written)
1st time ive ever flown lufthansa and was a little wary after reading the reviews, some of them horrified me but we had already booked the tickets we had a great flight , on time dep,arr check in was swift. staff were helpful and very friendly , plenty of leg room and entertainment,food was good , no complaints whatsoever and id fly again with lufthansa without a second thought. (read more)
Guest's Response to silkies10's Review
Written on: 21/08/2011
I have also booked with lufthansa before reading the reviews and like urself was horrified with the reviews. Feeling a bit better now so thanks.I needed to read a Positive review.
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★☆☆☆☆
“Got Food Poisoning! ”
Written on: 18/07/2011
I'm pretty sure I got food poisoning from the in flight meal. I got sick later that evening and was sick for 5 days and had to have an IV. I had beef and I remembered after the fact that is was not that warm. Also I had a small child behind me who kicked my seat, screamed in my ear and pulled my hair for 10 hours and the flight staff did nothing to stop this. (read more)
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Showing 41 - 50 of 149 Reviews
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Valerie79's Comment
Written on: 02/05/2013
EVERY airline does this. You must be new to flying. And i guess you have no clue WHY they do this....
Lufthansareallysucks's Comment
Written on: 03/05/2013
If by new to flying you mean flying for 30 years then you are right. I am new to being ripped off however. And I know exactly why they are doing it. Every time people have to change their plans they exploit it by demanding a rebooking fee or cancelling the flights and reselling my seat to someone else. This abusive practice should be illegal and I will be writing to the regulator and the EU commission about revision of EU2004/261. Even if every airline does it this is no excuse and just shows a cartel-type operation and abuse of monopoly. Good to get some input from the airline staff though - thanks.