Lufthansa Reviews

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★★☆☆☆
2.1 / 5
33% of users recommend this
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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Latest Reviews

★★★☆☆

“Good but Uncomfortable”

Written on: 03/07/2014 by Cayden309 (1 review written)

I have flown a few times with Lufthansa and have found it to be a professional airline in terms of staff attitude and punctuality. The food leaves a lot to be desired, but that is true for most airlines these days. There was no in-flight entertainment on my (European) flights, although that is not a major issue for a couple of hours or so. The biggest negative (and it is a big one) is the style and comfort of the new seats (in Economy). They provide little support, and their backs are not… Read Full Review

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★★★★★

“Very professional and never really had any problems.”

Written on: 25/06/2014 by maxwebster (1 review written)

I've been flying with Lufthansa regularly for the past four years and apart from one cancellation (which I was transferred onto another flight quickly) I have never had any problem. In fact I would go on to say the booking is simple, the staff at the airport and on board are always helpful and the flight is comfortable. A good, comfortable choice for travel and I will certainly use them again in the future… Read Full Review

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★☆☆☆☆

“Worst Airline”

Written on: 24/06/2014 by Murray1946 (1 review written)

I have been working overseas for 30 years and have travelled with many airlines. I consider Lufthansa the worst in my experience. They cancel flights at the last minute (I had to rearrange my vacation twice), the seats are uncomfortable, the customer service is bad & they don't care… Read Full Review

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★★★★★

“definately worlds best”

Written on: 05/06/2014 by MattieDevine (1 review written)

no complaints whatsoever, they serve champagne in business lounges. business class much better than delta or united. overall 5 stars… Read Full Review

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★★☆☆☆

“Awful vegetarian food ”

Written on: 05/06/2014 by Zechariah461 (1 review written)

It was alright in general - although the inflight entertainment system didn't work at the beginning - but the vegetarian meals were really awful. I am not usually even that fussy, but they really were practically inedible. The rice was hard and crispy and the meal itself was completely tasteless. Would not recommend… Read Full Review

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★★★★★

“stalwart”

Written on: 27/05/2014 by ArjunOrtega (1 review written)

Johannesburg-Frankfurt. Excellent flight, albeit economy, on A380 and there was ample space for stowing hand luggage. Staff efficient and very friendly, to start off a drink and some pretzels, then dinner service (chicken or pasta) with drinks again, coffee and liquor, breakfast included scrambled eggs. Seat comfort, not bad considering it was economy, entertainment worked fine with big selection of movies. All in all a very good experience… Read Full Review

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★★★★★

“TOP PICK”

Written on: 25/05/2014 by Norahn1952 (1 review written)

you cant go wrong with luft-thansa! great service, efficient flight attendants, flights always on time, high safety standards. FREE beverages, even in economy class… Read Full Review

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★★★★★

“Wonderful”

Written on: 21/05/2014 by GabriellePike47 (1 review written)

We had wonderful flights Frankfurt FRA to Toronto YYZ and return in early May. Lufthansas A330-300 was recently upgraded with the latest bells and whistles, new lay-flat business class and amazing food. Flights were on time. Overall a very nice trip… Read Full Review

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★☆☆☆☆

“Don't fly LUFTHANSA from toronto to frankfurt”

Written on: 20/05/2014 by Carpenter360 (1 review written)

Me and my wife travel on the April 19,2014,from Toronto to Frankfurt. The Air Craft is very Old, You can even off the overhead light , Nothing work in our set, No entertainment or set control works .this is 747 very old plan… Read Full Review

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★★☆☆☆

“Not family friendly airline”

Written on: 17/05/2014 by torente800 (1 review written)

If you have large family this is not airline to fly. They do not have a single promotion or policy for large families with three or more kids. On the contrary they charge credit card OPS fee for every child ticket. You have to pay for seat selection for your kids even thou the total price for family is above 2,000Euros. Its still not enough for yellow monster… Read Full Review

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Clarkw's Response to torente800's Review

Written on: 17/05/2014

i call bullsh on this, you are spreading lies

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★★★★★

“Simply the Best”

Written on: 16/05/2014

I am a nervous passenger !!! Staff really friendly and soon put me at ease!! Where posible will only fly with Lufthansa. Food is adequate. Highly recommend to travellers. Have flown 6 times with them and look forrward to further flights… Read Full Review

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★★★★★

“top”

Written on: 25/04/2014 by Lucille275 (1 review written)

Just wonderful. I think Luftansa is the only european airline that can challenge Singapore airlines and the middle east carriers like Emirates/Etihad. Their flight attendants are among the best in the business, flights always on time… Read Full Review

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★☆☆☆☆

“Less than stellar...perhaps a glider would have more room”

Written on: 24/04/2014 by OliviaJordan (1 review written)

I must give kudos to a wonderful flight staff, the attendants are great, but the reservation staff online was horrible...so was the supervisor I asked to speak to. As for room in economy class you'd have more room with two people riding the kiddy airplane ride at the carnival! A wonderful flight staff doesn't make up for lousy room, and rude phone attendants. My hubby said this was a great airline! I paid extra for our trip. Maybe it was great 30 years ago, but in the words of Meatloaf, "I… Read Full Review

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★★★★★

“they have free drinks”

Written on: 29/03/2014 by Colten307 (1 review written)

flights were on time. free drinks. free drinks again. best airline… Read Full Review

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★★★★★

“much better than Emirates”

Written on: 28/03/2014 by Donaldsonux44 (1 review written)

What an amazing airline, much better than Emirates, Etihad and those malicious muzlim airlines. Top quality airline. Excellent food. Very generous with good-quality onboard freebies in economy class. Good rewards programme. Fast check-ins, flights on time. Flight attendants were charming and always smiling… Read Full Review

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★☆☆☆☆

“The worst experience of my life!!!!”

Written on: 27/03/2014 by Cahill474 (1 review written)

The worst experience I have ever had in the 20 years if traveling by an airline company!! Lufthansa flight staff are arrogant and very small minded people!!! I will never and mean never fly with Lufthansa or recommend to anyone to fly and be treated like an animal when flying by Lufthansa!!!… Read Full Review

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★★★★★

“lh airlines , brilliant”

Written on: 14/03/2014 by 111Putnam (1 review written)

Never flew Lufthansa airlines before. Would definitely fly again. Both outbound and inbound seats were downstairs (A340-600). Had bulkhead seats coming home. They were wonderful. Try to get bulkhead seats, if possible. The flight and ground crews were great. The only thing that I didn't like was the decent food, but everyone's taste is different. I would not let this keep me from flying again with Air Lufthansa. The inflight ententainment was of good quality and i could find a good variety of… Read Full Review

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★★★★★

“Epic”

Written on: 02/03/2014 by Holden380 (1 review written)

Took a round trip, long haul flight from IAD to FRA. Easy to book online and print out baggage stuff at the airport. Outbound, Plane left early, crew very pleasant. Good leg room but seats a bit narrow (probably cos my bu.m is not very narrow though!) They made you feel very special, in there caring ways. Inbound, a few minutes late, crew again pleasant enough. I thank them for their fine service. Good value for money and would use LH again… Read Full Review

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★★★★★

“magnificent airline”

Written on: 01/03/2014 by Whittaker275 (1 review written)

Yesterday, we had our initial round-trip with Lufthansa Airlines. I've heard only good stuff about the airline so i booked tickets from Frankfurt to Istanbul and back for me and my wifey. Both of us are really fascinated about the service, nice and always smiling staff and a very pleasant flight without problems. Also absolutely nothing to complain about the ground services. Overall a very competent airline. They offered free drinks! Flights were on time! nice… Read Full Review

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★☆☆☆☆

“The worst I've never had ”

Written on: 27/02/2014 by Crystalmm86 (1 review written)

This is the worst airline I have ever had to deal with first they don't put my luggage on my flight then it takes 6 days to even get a hold of anybody nobody calls back or answers the phones I still don't have my bags I will never ever fly again… Read Full Review

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