Avis Car Hire Reviews

★☆☆☆☆
1.4 / 5
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Avis Car Hire

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Latest Reviews

★☆☆☆☆

“Would not recommend Avis at all and will not use them...”

Written on: 28/09/2014 by MaliaDickey (1 review written)

My wife booked a Mercedes A class in Austria, for our family holiday, when we arrived they said they only had a VW Polo. Then returning the car to Munich airport they said the arial was shorter than normal and added £50 on the bill. They did not provide me with a tape measure to check the size of the antenna. One google search showed that there is a problem with pine martins that chew them, would it not be polisey to show this on the collection of the vehicle???? When I complained the girl at… Read Full Review

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★★☆☆☆

“re Adding on Insurances”

Written on: 27/09/2014 by JLCunningham (1 review written)

The car we hires was in good order and we had no problems with it during out 2 week stay. However when we took the car out we had asked for no added insurances except the ones included in our package. When we returned the car we were charged an extra $358 for added insurances. We unfortunately didn't read the contract after asking for no added insurances, and the agent added on 4 extra ones. It was such a shame as the car was fine and the service had been good up to this point, but one thing… Read Full Review

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★☆☆☆☆

“Malaga Car Hire. Would have been 5 star but....”

Written on: 24/09/2014 by Mrs M (6 reviews written)

We originally booked a hire car from a 'less reputable' company for £400 for 2 weeks from Malaga airport. There was a mountain of paperwork and all sorts of clauses which sounded dodgy, so at the last minute we decided to splash out nearly 100,000 Avios points and £400 to have a car from Avis. Ok, so we paid twice as much (taking the points in to account) to go with a 'reputable' company. We even paid for extra insurance using our Avios points and were pretty sure there would be nothing… Read Full Review

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★☆☆☆☆

“Still no reply to my complaint”

Written on: 21/09/2014

Hired a car in Pisa and dropped it off in Lausanne. Firstly, we paid for an Audi A3 mid size car but received a 'specially reserved' Citroen Picasso C3 with Swiss plates, which did not have a full tank of fuel. We were initially told the car was full but the gauge was faulty, however, after refueling the car ourselves it registered to the top of the gauge, unlike when we collected it at the airport. We drove to Geneva and asked to keep the car for 3 more days and specifically asked if we would… Read Full Review

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★★★★★

“Highly satisfactory service at Newark EWR Airport”

Written on: 21/09/2014 by 143Andrews (1 review written)

Good, curteous, quick service. We have arrived (a family of 3) at Newark Liberty Airport Avis, on a morning early September 2014. We were returning a Ford SUV, full of luggage. We were running short of time for our flight. We were taken care of by two Avis gentlemen: Mr. J. A. and his boss, H. D. They provided good, quick and efficient service, and helped us with our luggage. We were quickly on our way to the check-in counters. Highly satisfactory… Read Full Review

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★☆☆☆☆

“I had rent a car from AVIS in Plaermo, Italy. We had...”

Written on: 21/09/2014 by eroicaop55 (1 review written)

I had rent a car from AVIS in Plaermo, Italy. We had a tiny scratch and it charges EUR180+Tax. When I ask for the invoice accociated to actual car repair cost for my insurance, one of the staff of Palermo told me that its a secret between the garage and the company and rejected my request with a bad altittude. After thousands of calls and emails,most of them transfer to someone else endlessly or no more furthur reply, we still couldn't get our invoice. It has been over a month. I… Read Full Review

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★★★★★

“Amazing company”

Written on: 18/09/2014 by Claudia_21 (1 review written)

I've rented a car for 6 days from Venice and drop It off at Lodi, and I was very happy with The car.Before I've rented the car I was so scared because of this bad reviews and also I was thinking not to book with them.They gave me a better car without any extra charges, they were very friendly and I was very pleased with the car.The tank wasn't full, had about 4-5 l minus but they didn't charge extra.I don't know were from so many bad reviews ?If you Take care of The car then they'll be right… Read Full Review

Girl20's Response to Claudia_21's Review

Written on: 19/09/2014

Oh, come one, what else!
Did they pay for your holiday and deliver caviar every day for breakfast?

This smacks of an Avis employee assigned to write a glowing review in broken English.

It stands out like a sore thumb on this other wise fairly honest looking page.

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★★☆☆☆

“BEWARE”

Written on: 15/09/2014 by roytwilmot (1 review written)

Avis i have never dealt with a company that does not reply to E-Mails,does not reply to a letter my complaint i hired a car from the Swansea Wales branch payed for the fuel which was supposed to be full that's what the gauge indicated,when i filled the car with fuel just 2 miles from the Avis depot filling it up until the pump switched off and the gauge was then showing more than when i took it from the Avis depot,i told the receptionist about this and was promised a refund of 16 pounds,but… Read Full Review

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★☆☆☆☆

“NEVER, ever, use this company”

Written on: 15/09/2014 by asakb (1 review written)

The worst company I have ever dealt with. It has taken 3 months to receive a reply to a complaint about poor customer care after escalating it twice. There was a claim for damage which they dropped after I provided evidence. However, I have since been contacted by a number of cold calling insurance companies who refuse to provide their company registration number, company name or names of managers… Read Full Review

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★☆☆☆☆

“DOUBLE CHARGED!!!!!!!!!!”

Written on: 14/09/2014 by TrevorHarris-Alt (1 review written)

I RENT A CAR IN MALAGA. FIRST OF ALL I HAD TO MAKE 2 RESERVATION BECAUSE IT WAS FOR 42. FIRST WAS FOR 15 DAYS AND THE OTHER ONE 30. THEY GAVE ME A VERY BAD CAR IT WAS MORE A DONKEY, LIKE I WANTED TO COMMIT SUICIDE, NO POTENTIAL AT ALL. VERY DANGEROUS TO GET ON THE HIGH WAY ROAD IN MALAGA. AFTER 15 DAYS I BROUGHT THE CAR BACK, PAID IN CASH AND I HAVE ALL READY CANCEL THE OTHER RESERVATION. SO I STAY THERE ANOTHER 27 DAYS AND HIRE A CAR SOMEWHERE ELSE. WHEN I CAME BACK TO HOLLAND I NOTICE ON MY… Read Full Review

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★☆☆☆☆

“Beware - Cyprus Hirers”

Written on: 13/09/2014 by SteveJones82 (1 review written)

Cutting a long story short, I booked a Ford Focus or similar from Larnaca Airport. Kept waiting next to the taxi rank with 3 other customers for a mini bus to collect us to the offices 10 minutes away (all other hire companies based in the airport terminal) On arrival there was already 3 customers waiting to be served whilst a fourth was in the middle of making a complaint. Only 2 poorly trained staff onsite. Nearly 1 hour after collecting my suitcase I was handed the keys to a Nissan Note… Read Full Review

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★☆☆☆☆

“Would you believe it?”

Written on: 13/09/2014 by brian2208 (1 review written)

Hired a car from Avis as part of a fly-drive package and wanted to leave the car at Avis's Fort Lauderdale location while on 7 days cruise. Avis said not possible and that I should park at cruise terminal for $15 per day, even though I am paying for the car but not using it for seven days, thus no wear and tear. Asked them why I could not leave it at their secure depot and they said they could not guarantee any possessions left in the car. This is nonsense as I said there would not be… Read Full Review

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★☆☆☆☆

“DISGUSTING”

Written on: 13/09/2014 by 127McNeill (1 review written)

I booked an AVIS car rental through FLYBE for collection at Manchester Airport. I knew my photo drivers license ID had expired but had to travel as my father was unwell. On trying to collect the vehicle I was told the hire car could not be hired with an expired photo ID drivers license. I presented my paper copy drivers license but this was not deemed sufficient. I had on a previous occasion booked a car through ENTERPRISE and they had called DVLA to confirm my details were correct and I asked… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 11/09/2014 by Chragnmag. (1 review written)

When I recently booked a flight to Belfast with Flybe, I also booked a hire car (booking ref2979-9951-GB-6) through Avis on Flybe’s website. I later needed to amend my car hire booking and was told by Flybe I had to contact Avis directly to do that. I attempted to contact Avis customer services by both email and telephone but unable to get a reply from either. I was then left with no choice but to cancel the booking. This I did and was told by the Avis representative that Flybe were… Read Full Review

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★☆☆☆☆

“Worst Service ”

Written on: 09/09/2014 by Tamer88 (1 review written)

I rent a car from AVIS Lebanon - Beirut: 1- The rental process took me 45 minutes exactly to be completed 2- The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken 3- After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire 4- They refused to give me back the deposit until checking the tire at a gas station, and they said they will contact me 5- 3 days passed and… Read Full Review

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★☆☆☆☆

“Worst Service ”

Written on: 09/09/2014 by Tamer88 (1 review written)

I rent a car from AVIS Lebanon - Beirut: 1- The rental process took me 45 minutes exactly to be completed 2- The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken 3- After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire 4- They refused to give me back the deposit until checking the tire at a gas station, and they said they will contact me 5- 3 days passed and… Read Full Review

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★☆☆☆☆

“No longer a trustworthy car hire agent”

Written on: 09/09/2014 by dalegan (3 reviews written)

Just got back from Florida, we wanted to book a car with a trusted name, so went with Avis. We booked a 4.0 Convertable Ford Mustang, paid in advance (a year in advance), then after a long flight we get to the Avis Desk at Orlando International Airport. We were asked how many bags we had as the boot is small, I explained that they would fit in a mustang easily, then the agent handed us the keys to our 1.6 Mini Convertable, telling us that both cars are in the same group? Yes, take all the… Read Full Review

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★☆☆☆☆

“They are cheaters !!”

Written on: 07/09/2014 by vaGraham379 (1 review written)

They are cheaters !! Provided quote for R2100 and after trip charged R4800. Stupid fellows… Read Full Review

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★★☆☆☆

“computer says NO”

Written on: 06/09/2014 by KashMcNally401 (1 review written)

I AM SORRY I AM NOT GOING TO HELP YOU SHOULD BE THE MOTTO FOR AVIS WE HAD PAID IN FULL IN ADVANCE FOR THE HIRE OF A MID SIZED VEHICLE FOR COLLECTION UPON ARRIVAL ON OUR FLIGHT FROM THE UK TO THE USA, CONFIRMATION AND VOUCHER IN HAND ALONG WITH BOTH MY WIFES AND MY OWN DRIVING LICENCE, PASSPORTS AND MY WIFES CREDIT CARD. THRY WOULD NOT ALLOW US TO HAVE THE CAR AS THE LEAD DRIVER WAS MYSELF AND NOT MY WIFE EVEN THOUGH IT WAS PAID FOR ON HER CARD, YES EVEN THOUGH WE ONLY HAD TO PAY FOR FUEL ON… Read Full Review

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★☆☆☆☆

“I booked a car hire (via the internet)in Barcelona via...”

Written on: 06/09/2014 by Milesdavid (1 review written)

I booked a car hire (via the internet)in Barcelona via Economy Car Rentals, and paid a deposit and an assurance of "no more to pay". Economy Car Rentals had excellent reviews on all of the sites I checked. Economy Car rentals could not be found on arrival, phone numbers supplied on paperwork were not connected, but a note on the "agreement" said Car supplied by Avis. Avis had my booking number. The rental was then to include a daily additional driver fee, airport tax, a full tank of… Read Full Review

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