Avis Car Hire Reviews

★☆☆☆☆
1.3 / 5
10.3% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Avis Car Hire - Ask a question now

Media Gallery for Avis Car Hire

Avis Car Hire

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Amazing company”

Written on: 18/09/2014 by Claudia_21 (1 review written)

I've rented a car for 6 days from Venice and drop It off at Lodi, and I was very happy with The car.Before I've rented the car I was so scared because of this bad reviews and also I was thinking not to book with them.They gave me a better car without any extra charges, they were very friendly and I was very pleased with the car.The tank wasn't full, had about 4-5 l minus but they didn't charge extra.I don't know were from so many bad reviews ?If you Take care of The car then they'll be right… Read Full Review

Report this review
★★☆☆☆

“BEWARE”

Written on: 15/09/2014 by roytwilmot (1 review written)

Avis i have never dealt with a company that does not reply to E-Mails,does not reply to a letter my complaint i hired a car from the Swansea Wales branch payed for the fuel which was supposed to be full that's what the gauge indicated,when i filled the car with fuel just 2 miles from the Avis depot filling it up until the pump switched off and the gauge was then showing more than when i took it from the Avis depot,i told the receptionist about this and was promised a refund of 16 pounds,but… Read Full Review

Report this review
★☆☆☆☆

“NEVER, ever, use this company”

Written on: 15/09/2014 by asakb (1 review written)

The worst company I have ever dealt with. It has taken 3 months to receive a reply to a complaint about poor customer care after escalating it twice. There was a claim for damage which they dropped after I provided evidence. However, I have since been contacted by a number of cold calling insurance companies who refuse to provide their company registration number, company name or names of managers… Read Full Review

Report this review
★☆☆☆☆

“DOUBLE CHARGED!!!!!!!!!!”

Written on: 14/09/2014 by TrevorHarris-Alt (1 review written)

I RENT A CAR IN MALAGA. FIRST OF ALL I HAD TO MAKE 2 RESERVATION BECAUSE IT WAS FOR 42. FIRST WAS FOR 15 DAYS AND THE OTHER ONE 30. THEY GAVE ME A VERY BAD CAR IT WAS MORE A DONKEY, LIKE I WANTED TO COMMIT SUICIDE, NO POTENTIAL AT ALL. VERY DANGEROUS TO GET ON THE HIGH WAY ROAD IN MALAGA. AFTER 15 DAYS I BROUGHT THE CAR BACK, PAID IN CASH AND I HAVE ALL READY CANCEL THE OTHER RESERVATION. SO I STAY THERE ANOTHER 27 DAYS AND HIRE A CAR SOMEWHERE ELSE. WHEN I CAME BACK TO HOLLAND I NOTICE ON MY… Read Full Review

Report this review
★☆☆☆☆

“Beware - Cyprus Hirers”

Written on: 13/09/2014 by SteveJones82 (1 review written)

Cutting a long story short, I booked a Ford Focus or similar from Larnaca Airport. Kept waiting next to the taxi rank with 3 other customers for a mini bus to collect us to the offices 10 minutes away (all other hire companies based in the airport terminal) On arrival there was already 3 customers waiting to be served whilst a fourth was in the middle of making a complaint. Only 2 poorly trained staff onsite. Nearly 1 hour after collecting my suitcase I was handed the keys to a Nissan Note… Read Full Review

Report this review
★☆☆☆☆

“Would you believe it?”

Written on: 13/09/2014 by brian2208 (1 review written)

Hired a car from Avis as part of a fly-drive package and wanted to leave the car at Avis's Fort Lauderdale location while on 7 days cruise. Avis said not possible and that I should park at cruise terminal for $15 per day, even though I am paying for the car but not using it for seven days, thus no wear and tear. Asked them why I could not leave it at their secure depot and they said they could not guarantee any possessions left in the car. This is nonsense as I said there would not be… Read Full Review

Report this review
★☆☆☆☆

“DISGUSTING”

Written on: 13/09/2014 by 127McNeill (1 review written)

I booked an AVIS car rental through FLYBE for collection at Manchester Airport. I knew my photo drivers license ID had expired but had to travel as my father was unwell. On trying to collect the vehicle I was told the hire car could not be hired with an expired photo ID drivers license. I presented my paper copy drivers license but this was not deemed sufficient. I had on a previous occasion booked a car through ENTERPRISE and they had called DVLA to confirm my details were correct and I asked… Read Full Review

Report this review
★☆☆☆☆

“Appalling Customer Service”

Written on: 11/09/2014 by Chragnmag. (1 review written)

When I recently booked a flight to Belfast with Flybe, I also booked a hire car (booking ref2979-9951-GB-6) through Avis on Flybe’s website. I later needed to amend my car hire booking and was told by Flybe I had to contact Avis directly to do that. I attempted to contact Avis customer services by both email and telephone but unable to get a reply from either. I was then left with no choice but to cancel the booking. This I did and was told by the Avis representative that Flybe were… Read Full Review

Report this review
★☆☆☆☆

“Worst Service ”

Written on: 09/09/2014 by Tamer88 (1 review written)

I rent a car from AVIS Lebanon - Beirut: 1- The rental process took me 45 minutes exactly to be completed 2- The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken 3- After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire 4- They refused to give me back the deposit until checking the tire at a gas station, and they said they will contact me 5- 3 days passed and… Read Full Review

Report this review
★☆☆☆☆

“Worst Service ”

Written on: 09/09/2014 by Tamer88 (1 review written)

I rent a car from AVIS Lebanon - Beirut: 1- The rental process took me 45 minutes exactly to be completed 2- The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken 3- After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire 4- They refused to give me back the deposit until checking the tire at a gas station, and they said they will contact me 5- 3 days passed and… Read Full Review

Report this review
★☆☆☆☆

“No longer a trustworthy car hire agent”

Written on: 09/09/2014 by dalegan (3 reviews written)

Just got back from Florida, we wanted to book a car with a trusted name, so went with Avis. We booked a 4.0 Convertable Ford Mustang, paid in advance (a year in advance), then after a long flight we get to the Avis Desk at Orlando International Airport. We were asked how many bags we had as the boot is small, I explained that they would fit in a mustang easily, then the agent handed us the keys to our 1.6 Mini Convertable, telling us that both cars are in the same group? Yes, take all the… Read Full Review

Report this review
★☆☆☆☆

“They are cheaters !!”

Written on: 07/09/2014 by vaGraham379 (1 review written)

They are cheaters !! Provided quote for R2100 and after trip charged R4800. Stupid fellows… Read Full Review

Report this review
★★☆☆☆

“computer says NO”

Written on: 06/09/2014 by KashMcNally401 (1 review written)

I AM SORRY I AM NOT GOING TO HELP YOU SHOULD BE THE MOTTO FOR AVIS WE HAD PAID IN FULL IN ADVANCE FOR THE HIRE OF A MID SIZED VEHICLE FOR COLLECTION UPON ARRIVAL ON OUR FLIGHT FROM THE UK TO THE USA, CONFIRMATION AND VOUCHER IN HAND ALONG WITH BOTH MY WIFES AND MY OWN DRIVING LICENCE, PASSPORTS AND MY WIFES CREDIT CARD. THRY WOULD NOT ALLOW US TO HAVE THE CAR AS THE LEAD DRIVER WAS MYSELF AND NOT MY WIFE EVEN THOUGH IT WAS PAID FOR ON HER CARD, YES EVEN THOUGH WE ONLY HAD TO PAY FOR FUEL ON… Read Full Review

Report this review
★☆☆☆☆

“I booked a car hire (via the internet)in Barcelona via...”

Written on: 06/09/2014 by Milesdavid (1 review written)

I booked a car hire (via the internet)in Barcelona via Economy Car Rentals, and paid a deposit and an assurance of "no more to pay". Economy Car Rentals had excellent reviews on all of the sites I checked. Economy Car rentals could not be found on arrival, phone numbers supplied on paperwork were not connected, but a note on the "agreement" said Car supplied by Avis. Avis had my booking number. The rental was then to include a daily additional driver fee, airport tax, a full tank of… Read Full Review

Report this review
★☆☆☆☆

“They don't give a damn!”

Written on: 04/09/2014 by Britney318 (1 review written)

I've never seen such a terrible customer service. They don't respond to any email enquiries. They never follow up when they said they would. And they charge twice without any reason … Read Full Review

Report this review
★★☆☆☆

“Unexpected extra costs of car rental. ”

Written on: 03/09/2014 by Hilled251 (1 review written)

Ordered four door vehicle but was given two door. Was charged sixty pounds for windscreen chip but was not informed to check screen on receipt of vehicle. Staff seemed to delight in informing me i would have to pay for repair of windscreen… Read Full Review

Report this review
★☆☆☆☆

“Appauling shocking robbery !! Avis Corfu Airport”

Written on: 02/09/2014 by Doboi (1 review written)

Where to start ,two cars booked through economy cars, Avis was the provider,they were not interested in even looking at our voucher to see the cost .For some reason they decided to proceed with racking up as many extras as possible insisting that if we didnt pay extra insurance the smallest screatch on our car would cost us 900 euros .They pressured and bullied us that at one point we nearly walked away .The manner of the two women on that desk was unbelivable, i tried very hard to say that we… Read Full Review

Report this review
★☆☆☆☆

“Money making racket - use another hire company”

Written on: 02/09/2014 by JackyPop (1 review written)

We hired a car to be picked up from Alicante airport and paid (of course) in advance. On arrival the guy told us we had been upgraded and so off we went. The tank was full of fuel and we understood we had to return full of fuel. We did relatively few miles whilst we were away for the week, around 200 I would guess, and when taking the car back we filled up at a fuel station around the corner from the airport. We recall we paid about 40 euros to fill up and so estimate we had used less than half… Read Full Review

Report this review
★☆☆☆☆

“Abysmal service and cars”

Written on: 01/09/2014 by Haichp (1 review written)

Never again and wish I had read the reviews before booking. Larnaka, Cyprus: Arrived at the airport and followed airport signs to the off airport car hire bus stop and of course Avis do not pick you up from there you have to go to departures upstairs, no signage to tell you that. Arrived at car hire location and was given a car where the passenger door would not close so I refused it. Staff insisted it was OK but I insisted either they change the car or book me a taxi and cancel my booking… Read Full Review

Report this review
★☆☆☆☆

“AVIS - No Customer Care!!!”

Written on: 29/08/2014 by 225Archer (1 review written)

Beware of this company they will rob you and leave you very frustrated, they will never ever give you a refund for a service they cannot provide. They will charge you double at the airport desk then what they charge you on the internet! Don't bother complaint as that will just result in a standard reply email, giving them up to 15 days to reply, maybe you will have calmed down by then and just accept what they say. Well for a £109.00 I might just keep them something to think about. Best… Read Full Review

Report this review
overview