Avis Car Hire Reviews

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Avis Car Hire

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Latest Reviews

★☆☆☆☆

“No customer service”

Written on: 18/10/2017 by umCollins308 (1 review written)

I ordered a hire car from Avis but through Rentalcar.com. I was due to collect it at 11:30pm. Unfortunately my flight was delayed, and I didn't arrive at the Avis desk in the terminal building until 11:50pm. The desk was closed, despite the fact that they had my flight details and should have been aware of the 20 minute delay. The rep at Europcar rang the Avis on his mobile, but he refused to return. I had to hire another car! My payment had been refunded but minus a 'Cancellation Fee' So far… Read Full Review

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★☆☆☆☆

“Awful. Tried to overcharge. ”

Written on: 08/10/2017 by DamienH (1 review written)

Tried to charge for a full tank of diesel, even though only €10 below full. Took car to fill up again to avoid that one. Quoted €25/day for better insurance, but despite only 3 days rental, tried to charge €114! (As any aside, the insurance is not worth it anyway) Staff eventually adjusted the final amount, but only after lengthy dispute. They tried to blame vat, airport tax and "other services". A minor plus was that the staff eventually relented. Not sure if other car rental… Read Full Review

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★☆☆☆☆

“ZERO Stars - x3 Rentals all Overcharged!”

Written on: 29/09/2017 by Billybob2 (6 reviews written)

Will NEVER rent from Avis again, had three consecutive rentals in Jul/Aug, all vehicles arrived marked, dirty, damaged and all had not been inspected properly, fuel gauges not full then overcharged after renting. Customer Service was completely lacking in customer service, took a lot of work to get my overcharged money refunded.....avoid if you want a stress free rental by choosing elsewhere… Read Full Review

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★☆☆☆☆

“Avis ruined our Holiday.”

Written on: 29/09/2017 by ReedSampson445 (1 review written)

The local staff in Palma were rude and unhelpful. We returned the car with the three quarter full tank we'd left with but have been charged anyway. We left a very expensive pair of sunglasses in the glove department but when we rang first thing the next morning we were told they couldn't find them. I asked them to please double check but then they refused to answer my calls for the next two days at which point we were flying home anyway. Back in London I tried to ring Customer Services to… Read Full Review

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★☆☆☆☆

“YOU COULD NOT MAKE IT UP”

Written on: 17/09/2017 by 25Hood (1 review written)

Having had a van booked since August, I am informed late today that Avis not have the vehicle for me! After total stress phoning around at the last minute I now have to explain to close friends that we cannot help them move house tomorrow. This is not poor service, it is pathetic. You have totally failed not only me but my friends, who now have a stressful weekend in store. Abject service- and you already have a deposit from me. … Read Full Review

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★☆☆☆☆

“Terrible service from Alicante Airport”

Written on: 11/09/2017 by DarrenBroad (1 review written)

Terrible service from Alicante Airport. They aggressively pushed the excess waiver insurance despite my contract saying I had the right level of cover. Car broke down half way through holiday, they still charged for the fuel although I could get to a fuel station to refill. Then I had to take a taxi back to the airport and waste half a day of my holiday plus the fuel expense of the journey back. Just bad. Beware… Read Full Review

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★☆☆☆☆

“Beware: they are after money and will make up stuff”

Written on: 02/07/2017 by Adrien22 (1 review written)

Avis Jersey - beware, do not rent from here. We rented cars for 10 years, very careful drivers, never ever incurred in a cost or damaged car. Were given a car, had to point out a major scratch to the back door which hadn't been picked up. Upon giving car back, got charged £60 for a small scratch TO THE WHEEL! The island has narrow and rustic roads, it seems normal to me a scratch to a wheel would occur (although we didn't hurt anything and drove the car very briefly) - ridicolus you get… Read Full Review

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★☆☆☆☆

“After a 2 hour wait, my wife because the electronic...”

Written on: 04/06/2017 by nbhamilt (1 review written)

After a 2 hour wait, my wife because the electronic system was up the creek my wife who was the named driver went to the 'premium' queue and pointed out me in a wheelchair and two small kids. Things began to move. The estate car we had booked and paid for was unavailable so in theory we were 'upgraded' to an Audi - on arrival to the car park the key we had been given opened what i think was a Vauxhall Corsa parked where we were told to go. So we went to the office in the car park and after… Read Full Review

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★☆☆☆☆

“My disappointing Avis experience May 2017.”

Written on: 02/06/2017 by PeterJR1 (0 reviews written)

My disappointing Avis experience May 2017. Car booked through BA for rental from Faro Portugal. BA Voucher states Inclusions: Airport/City/Other Surcharge Local Tax Vehicle Registration fee Theft Protection Additional Protection Insurance Collision Damage Waiver Unlimited Mileage Great value I thought – not so! During the hard sell at the arrival Airport it becomes clear that there is an excess of EUR2100 for any damage. To reduce this to zero is EUR16.60 per day for the car plus… Read Full Review

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★☆☆☆☆

“over charged”

Written on: 01/06/2017 by Micaelap212 (1 review written)

Never ever will I go through this company again,hidden fees ? well charged me for items I told them I didn't want,told to sign bottom of paperwork and we will give you the car key,,writing so small couldn't see they charged an extra 200 pounds which was taken from my credit card,.never go through this Avis/Budget be warned… Read Full Review

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★★☆☆☆

“Avis in Tenerife Spain (TRS) - Arrogant attitude of staff”

Written on: 21/05/2017

We recently rented a car from Avis at Tenerife, Spain (TRS). We have no complaint about the car we rented but unfortunately we can not say the same about one of the Avis staff which handled the car rental agreement and the payments. The person in question became really aggressive and impolite when we did not want to take additional insurances on the car. We explained to that person politely that we had additional car insurances covered fully with our credit card company and that we did not need… Read Full Review

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★☆☆☆☆

“further charges to credit card weeks later”

Written on: 10/05/2017 by Kamari318 (1 review written)

I recently had the misfortune to hire a budget car thro avis,on returning home I found that I had a charge taken from my card after I left the island(gran canaria).I was told it was arefuelling charge despite the fact I had filled up at airport 100mt from car hire depot as requested.Two weeks later I had 2 further amounts taken for which I have been given no explanation.The company took 4 weeks to respond to complaint and still 9weeks after my return have not given me any answers.I would… Read Full Review

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★☆☆☆☆

“sehr schlechte erfahrungen”

Written on: 06/05/2017 by 476Willoughby (1 review written)

Versteckte kosten,unfreundlich,lange warten, Auto mit fehlende Teilen… Read Full Review

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★☆☆☆☆

“We hired a car from Avis in December 2016. We took the...”

Written on: 16/03/2017 by JeramiahLawrence (1 review written)

We hired a car from Avis in December 2016. We took the car from Port Elizabeth and returned it to Cape Town. As usual, we took the additional insurance covering the excess in case of any eventual problems. On returning the car to Cape Town, on inspection, the local representative told us that the service history was missing. We explained that whilst we checked the car for physical damage on collection, it didn't occur to us to check the glove box, open the service folder and ensure that the… Read Full Review

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★☆☆☆☆

“Warning- Avis do not accept U.K. driving liscence”

Written on: 27/02/2017 by ElvisWeaver422 (1 review written)

Pre- booked an Avis Car from Glasgow airport. Essential as my 92 yr old father is wheelchair bound. When we arrived to pick up the car Avis staff told me they could not give it me because Avis bo longer accepted 'paper' driving liscences! I pointed out my full UK liscence was valid until 2031. No deal. Avis clearly have very poor staff training and appalling customer service. They could see our wheelchair bound passenger and just left us high and dry at their "help" .desk, all agreed by the… Read Full Review

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★☆☆☆☆

“Avis, Maidstone, UK - Fradulant Charges/What a rip off”

Written on: 28/01/2017 by 495Shelton (1 review written)

It was a gross mistake to use Avis and hand over credit card details. At the end of rental Avis retain the credit card details which I beleive is illegal. Avis then made two additional unauthorised charges to the credit card. When asked Avis initially claimed that I called and extended the rental. When I stated that previous rental was ended well over a week ago and couldn't be extended Avis changed their story saying that a new rental was requested. Avis had failed to provide any evidence to… Read Full Review

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★☆☆☆☆

“Never trust Avis in St. Maarten”

Written on: 25/12/2016 by Hserno (1 review written)

Click to give 1 starClick to give 2 starsClick to give 3 starsClick to give 4 starsClick to give 5 stars1.012/25/2016 Never trust Avis in St. Maarten Stay away from Avis. I reserved a car 5 weeks in advance of my scheduled arrival on Dec. 21. Avis sent several confirming emails, as recently as 2 days before I arrived. It seems that Avis can take reservations but can't honor them. They said they had no cars available.Their little rental office was crammed with irate stranded vacationers whose… Read Full Review

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Syd2017's Response to Hserno's Review

Written on: 27/01/2017

I concur. It also true for Maidstone. Frequent irregularities in invoicing manipulation and falsifying return time charging an extra day. Also storing credit card details after contract had expired and charging the card extra rental never asked for or authorised.

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Syd2017's Response to Hserno's Review

Written on: 27/01/2017

I concur. It also true for Maidstone. Frequent irregularities in invoicing manipulation and falsifying return time charging an extra day. Also storing credit card details after contract had expired and charging the card extra rental never asked for or authorised.

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★☆☆☆☆

“DISGUSTING RIP OFF DONT GET SHAFTED LIKE ME”

Written on: 01/12/2016 by toplassp (1 review written)

What a rip off, booked car with insurance for pick up in miami £163inc at the the avis office in miami i was greeted(not)by a hispanic women who was on her mobile, i placed my reservation letter on the counter and was prepared to wait for her to finish her call she picked up my documents and checked them then she placed a avis rental agreement in front of me and made 7(seven)crosses for me to sign them!!I asked what it was and(still on her mobile)she said rental agreement so i signed by the 7… Read Full Review

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★☆☆☆☆

“Unfair practice ”

Written on: 26/11/2016 by Marshda57 (1 review written)

I hired a car in september, myself and family drove a short distance when the clutch broke. I was charged 1900 pounds for a 30 mile drive. We got back to the uk and complained, this was met with Avis, telling us they could do nothing etc. So we took our complaint to the ECRES. They said we had no case to answer to and that a full refund should be given. Job done. However!!!! Avis refunded us 619 pounds. I rang to ask where the rest was, they put the telephone down three times. Before I spoke to… Read Full Review

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★☆☆☆☆

“I had a seven seater booked with Avis through BA in...”

Written on: 03/11/2016 by Mickave (1 review written)

I had a seven seater booked with Avis through BA in Orlando and did not require an upgrade, as it was already several upgrades from the basic. After a long flight we were persuaded into an extra $5 a day for an upgrade we did not request and I questioned the deck clerk who said we would get it back. I also phoned the company from my hotel who also said this was a charge I would get back. When I received my bill when I got home, of course I was charged. I have never upgraded in the USA if I… Read Full Review

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