Avis Car Hire Reviews

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Avis Car Hire

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Latest Reviews

★☆☆☆☆

“Rental not fulfilled”

Written on: 30/06/2015 by juliensb (1 review written)

Booked a car 3 days ago pending confirmation from Avis (for a rental in 3 days from now). After no response after more than 3 days I rang to find out what was going on to be told the car had been declined. No reason given, no e-mail sent, no reasonable alternative offered. Avis are a pathetic excuse for a professional operation… Read Full Review

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★☆☆☆☆

“We rented a car from Avis through Qantas, as we would...”

Written on: 29/06/2015 by Nixi66 (1 review written)

We rented a car from Avis through Qantas, as we would earn additional points. We rented the car from Avis at OR Tambo International, we were given the car keys, but no representative/employee accompanied us to the car to check for any damages. You as the driver must check yourself. We did not think of checking or feeling or checking UNDER the bumper for damages, and were not told to do so. When we returned the car, the representative of Avis immediately checked by feeling with his hand UNDER… Read Full Review

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★☆☆☆☆

“Not Recommended”

Written on: 26/06/2015

We booked our hire car through an internet booking site, paid in full with full insurance cover. On arrival we dealt with the usual paperwork and signing and we were asked for a credit card in the drivers name for pre authorisation. We questioned this and were told that no monies would be taken as we had already paid. However three days after our return I noticed a payment had gone out of our bank to Avis. I rang the booking partner who have 'looked' into it for us and have now stated the… Read Full Review

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★☆☆☆☆

“Farcical from start to finish”

Written on: 22/06/2015 by kirkdene (4 reviews written)

I booked this on line from rentalcars.com. I was looking for something intermediate, for the two of us, two backpacks one large and one medium case. I was also looking for picking up in Poitiers and dropping off at Marseille airport. Rentalcars came up with three, but Avis had the office at Poitiers main station ss opposed to the others that had the office 10km down the road (or by rail) at Futurescope. We had had a rental a few years back in Normandy with Budget, which I thought to be a… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 22/06/2015 by Zariah250 (1 review written)

In Makaga airport, que for Avis is out the door and 1 person on the desk. The local companies have virtually no queue so better to use them… Read Full Review

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★☆☆☆☆

“Appalling Company - Money Grabbing - DO NOT USE”

Written on: 17/06/2015 by Law1957 (1 review written)

I hired a vehicle online, when I went to collect the vehicle they told me I was on the Do not rent list! Due to an error with the previous rent! 7 days later and they have still not refunded my £250!! This is absolutely appalling. I have called customer services 4 times to be told it was refunded last week, then it was refunded 2 days ago and now they are saying It was refunded today. They have also not given me the fuel deposit back for the previous rental which was £72. I would never… Read Full Review

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★☆☆☆☆

“Avis Malaga”

Written on: 06/06/2015 by Stricklandzr490 (1 review written)

I would certainly recommend anyone to stay away from Avis. It appeared to be a good deal when I booked the car, but now I understand where their profits come from. First of all, I booked an Audi A3 and got stuck with a really crappy Fiat 500 Living. Worst car I've ever driven. After returning the car with a full tank (I filled the tank at the airport gas station right before returning it), my credit card got charged €48 a week later without any notice or explanation. At first they weren't… Read Full Review

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★☆☆☆☆

“Car rent rip off at Avis Barcelona airport”

Written on: 14/05/2015 by Sambal (1 review written)

i upgraded from Fiat Panda to a Audi A4 diesel and paid for 9 days € 810. I arrived wit a delay of 4 hours and 1 hour waiting at the Avis counter. I said yes to all insurances and co-rider extra was € 110 ! Full tank € 72 but you had to return the car with an empty tank. So I only used 1/3 so paid € 72 for that. Rest is profit for Avis!! After 2 days I had to fill the oil level cost me € 12 but reclaimed it. I must say i was really in a rush to go to my hotel and there was a long… Read Full Review

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★☆☆☆☆

“Absolute Disgrace”

Written on: 06/05/2015 by AvisRuseless (1 review written)

Avis's customer service is an absolute disgrace. I am in a dispute with this company over a payment (they actually want £450 for a 2cm scratch to one of their alloys) Firstly they took the money off of my credit card without my permission - at the time of the damage they said if I signed the receipt they would take the money off my credit card - I didn't sign it and they still took the money off my card. Then when I disputed this and the damage costs by email I recieved no response (for 3… Read Full Review

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★☆☆☆☆

“worst customer sevice”

Written on: 05/05/2015 by clarepecce (1 review written)

Dreadful. Tried up sell on pickup. Got free! Upgrade. Clutch let go on the M3. More than 5 hours to get replacement. Then tried to blame me for car failure. I been driving with a clutch for over 30 years. They will refuse to talk to you till the contract is up. Got in contact with the corporate office. Over a week later still no resolution. Lost a day and a half with my family. Never mind the expense of flying to England. Had been over two years.My parents are in their 80 ' and I live 4000… Read Full Review

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★☆☆☆☆

“Charges for insurance I did not want”

Written on: 04/05/2015 by davidsilva3 (1 review written)

I rented my car via British Airways. The pickup airport was Orlando, Florida. When I arrived there, the car was not available. That was ok, since it has happened before several times and they usually give you an upgrade. However in this case, the Avis employee didn't inform us of this situation once we got there. He just walked way to the corner where other staff members were speaking to each other (while there were a big queue waiting to be served). After 20 mins waiting I called him. He… Read Full Review

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★☆☆☆☆

“Avis Fuerteventura”

Written on: 29/04/2015 by Jbreeves (1 review written)

We wanted to hire a car from Fuerteventura Airport for one week, on checking the Pricing online in England we decided on Avis, The main reason for this was the cost was very very reasonable. So we booked and paid before we left. We believed we had booked a 4x 4 On arrival at Fuerteventura and after collecting our cases we located Avis in the arrivals terminal. Which was where our problems began! The queue for this company was the whole width of the terminal. My husband counted at least 60… Read Full Review

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★☆☆☆☆

“Bad clutch”

Written on: 29/04/2015 by Kelsie421 (1 review written)

Dreadful company. Was given a car which I find out has known clutch problems. Clutch let go on the M3 motorway.Took 5 hours to get a new car. They seemed to think I broke the car. I know home to use a clutch,have been doing so without a problem for over 30 years. Took almost an hour to get corporate phone number. Have been calling for 5 hours and still no call back. They try to avoid any conversation till the car contact is over. How convenient as I will be leaving the UK when I return the… Read Full Review

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★☆☆☆☆

“Watch out with the Groups when you arrive”

Written on: 26/04/2015 by Mylie1966 (1 review written)

I booked a Group C car from Avis in Athens. They provided me with a Fiat Punto which they said was Group C but after I returned home I found out it was Group A. I asked for the difference to be refunded but after 3 weeks I have heard nothing. The car was not really very clean and smelt of stale smoke too… Read Full Review

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★☆☆☆☆

“Awful experience ”

Written on: 22/04/2015 by Walker1957 (1 review written)

Ipswich Avis uk have to be the worst car hire company I've ever dealt with not only did they give me the wrong group car that I pre booked and paid for they then did not book an extension which has resulted in them trying to overcharge me by£100 for a car that was the wrong group . I have spent hours dealing with customer services who have still not resolved this . I will probably instigate legal proceedings for illegal activities with my bank card. Don't use them awful… Read Full Review

Lovecarhirefromuk's Comment

Written on: 01/06/2015

Completely agree and the 'manager' is horrendous. She doesn't even look presentable!

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★★☆☆☆

“Read the small print”

Written on: 14/04/2015 by SmileSpa55 (1 review written)

I used the North Harbor Drive, San Diego rental office when I collected my car two weeks ago and presented my documents indicating pre-payment. The assistant who dealt with me was extremely helpful but had problems recognising that the package deal I had already paid for included a full tank of petrol. Nevertheless, this was eventually sorted out and when I asked if it included GPS she said "no problem, we can do that". She then asked me to initial the agreement form in three places where she… Read Full Review

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★☆☆☆☆

“NEVER RENT AVIS”

Written on: 06/04/2015 by Nashbc383 (1 review written)

I would never recommend AVIS. We flew to Paris-Beauvais Airport in April 2015, we were 6 friends so we booked a car with capacity for 7. We booked our car on internet a week before our trip. When we got to the airport we did not have our car, and the only solution they gave us was renting to cars for double the price. At the end we went to Enterprise, and much better! much better treatment, they had the car we needed, good price… Read Full Review

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★★★★★

“Great customer service!”

Written on: 04/04/2015

I am really surprised at the poor reviews. Having been ripped off in the past by some of the 'licensed bandits' who call themselves car hire firms, we always use Avis. Their call centre staff are second to none, being helpful, friendly and professional and their cars are always clean and of good quality. The service counters in different countries can vary - Spain and Switzerland very good, US excellent and Greece a bit below average with cars smelling of cigarette smoke (no different from any… Read Full Review

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★★★★★

“Great Service from Avis Atlanta Car Rental”

Written on: 21/02/2015

We had great service when we collected our rental vehicle - even letting us try out a few different intermediate SUVs to see which one was easier for me to get into. I'm a wheelchair user so have problems when car seats are too high. On our return I needed to get to the international terminal via accessible shuttle bus and this can mean a very long wait. The operations manager immediately offered to drive us instead. At the international terminal he parked up and my partner was able to get me… Read Full Review

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★☆☆☆☆

“Master rip-off ”

Written on: 14/02/2015 by Paitynq316 (1 review written)

I am having nightmare dealing with AVIS - Inverness airport. I picked-up a car on 10.20PM and called them back to repot a clutch problem on 10.40PM. I am an expereiecned driver and drove manual car for more than 10 years and would not ride the clutch. They towed the car back. Few days later, end up getting charged £1912 on my credit car without any intimation. Some existing problem elevated or it could be just aging of the cluth for which I ended up to pay. Would not listen.... Totally… Read Full Review

Peterh236's Comment

Written on: 26/02/2015

Firstly, send a recorded letter to Avis and the Credit card company requesting a refund, stating they have 30 days.

If they do not reply, or refuse, send them both a LETTER BEFORE CLAIM (Google it ). Companies often refund at this point because thy know you are not bluffing. The Letter MUST be set out correctly!

If they do not reply within the timescale or refuse, start a claim in the Small Claims Court, naming BOTH as defendants.

You don't need a solicitor to represent you, and the judge is used to hearing people put their own case.


n intention to proceed make a claim in the Small Claims Court, naming both Avis AND the Credit card company as defendants.

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