Avis Car Hire Reviews

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Avis Car Hire

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Latest Reviews

★★★★★

“Avis Basingstoke are excellent”

Written on: 16/12/2014 by SarahKay (1 review written)

I've now rented from Avis in Basingstoke about a dozen times, and can't speak highly enough of the service I've always had. I first chose them because their pricing was reasonable and they were just round the corner from work. They moved locations a couple of years ago, but I've stayed with them because their service has always been so good. I book by phone and they're happy to add a request for a specific car, but are always honest about the fact they can't guarantee a make or model. They… Read Full Review

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★☆☆☆☆

“Charged $300 extra”

Written on: 16/12/2014 by danny737 (1 review written)

I booked with Avis online for a car in Norway. The price I booked at was $497 Canadian. When I got there, they told me that two types of insurance, the Collision Damage Waiver and Theft Protection, are mandatory at that location. They said I would have to pay $200 more dollars. When I got home, I checked my credit card statement, and I was charged $802 Canadian dollars. So, from $500 to $800. I obviously chose to book with the cheapest company, which is why I booked with Avis. Well, they turned… Read Full Review

Valentina50's Response to danny737's Review

Written on: 16/12/2014

I feel so sorry for people when I read reviews like this. I and many, many others have written so many reviews trying to warn people about this rip-off company, but unless you check the review sites you'll never know.

Avis trades on being a well-known name, so people think it must be reliable, trustworthy. Anyone who rents from Avis takes a huge financial risk, and even more so in European countries with the 'language barrier' (how handy), and the fact that they know there is little you can do once you return home.

My sympathies.

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★★★☆☆

“Bad tires, but good customer service in Vegas.”

Written on: 07/12/2014 by PinkyD (1 review written)

We hired a car for a road trip between San Francisco and Denver. We had a VW Passat 2013 model, which I was generally very happy with. However, no user manual was included with the car, which would have been useful to work out certain features such as how to open the fuel gauge (not owning a modern car back home we were unfamiliar with the design had to Google it to work it out!). The car served us well until a couple of hours outside of Yosemite on the way to Las Vegas via Death Valley. At… Read Full Review

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★☆☆☆☆

“Very high refuel charges”

Written on: 29/11/2014 by Carson497 (1 review written)

I rented a car from Budget/Avis via a search engine (to/from Frankfurt Airport Germany). I frequently rent cars and this was the first time I didn't manage to re-fill the tank. I had to pay over GBP 50.00 for about 5 liters of petrol which I found extortionate… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 28/11/2014 by LeiaPike (1 review written)

I hired a car I October . All paid for up front and then told at the desk having waited two hours to get served that there was an insurance to pay which would be refunded on return of the car. £173 . No refund ever arrived . BEWARE the car cost me &295 for a weeks hire… Read Full Review

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★★☆☆☆

“third time that I received dirty car !!”

Written on: 27/11/2014 by frankburghardt (0 reviews written)

This has been the third time within a short time that we received a dirty car. It hasn´t only been dirty , it was sloshy all over. One could hardly see thnrough the windows. If this will happen again I will return to Avis where I had come from originally. Apart from this complaint I would like to know why I had been charged $ 1.-- My car had been prepaid incl. gasoline. Ref.: Nr. 430917890 Rental time from Nov. 18 to Nov. 25 2014… Read Full Review

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★★★★☆

“No problems”

Written on: 24/11/2014 by Bristoll99 (3 reviews written)

Booked through B.A. own site , oddly cheaper than booking direct. No problem with car , no fuel scam , we took option of having a full tank and returning with full tank. There is a fuel station by Holiday Inn on Atticca avenue [ motorway going away from airport ] Car was marked with slight damage here and there but we were told it was no problem but took pics anyway. returned car , no problems at all. Having been scammed before with car hire Avis at Athens Airport were a pleasant surprise… Read Full Review

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★☆☆☆☆

“incompetent”

Written on: 20/11/2014 by evDickey23 (1 review written)

After hiring a car from MCO with all fees paid up front, Avis still stole $100 from my credit card after I returned home. After numerous emails to and from avis they still deny taking money from my card . Idiots is to kind a word to describe this shower . Don't touch this cpmpany… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH THIS COMPANY”

Written on: 16/11/2014 by Emiliop344 (1 review written)

F YOU READ THIS MESSAGE BEFORE YOU GET CAUGHT SPENDING MONEY WITH THIS COMPANY GET AS FAR AWAY AS POSSIBLE!!! We hired a car back in August from Zurich Airport and its now been 3 months since AVIS STOLE £1100 POUNDS from us, we are still fighting to get our money back but no one ever gets back to you, its like every one hasn't got a brain!! better service at Mc. Donald's Seriously!!! if only they did car hire id give them ago!!… Read Full Review

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★☆☆☆☆

“Never rent from AVIS”

Written on: 08/11/2014 by EanBrennan (1 review written)

They dont communicate between countries and they charge duble Money. They take from banc account and they also send invoice month later… Read Full Review

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★☆☆☆☆

“Do not rent a car from Avis!”

Written on: 07/11/2014 by Kalet64 (1 review written)

Do not assume the complaints here are isolated incidents - they are not. As a number of consumer shows have highlighted recently, Avis's business model is based on overcharging people (and making it so difficult to get that money back that most people simply give up). Their dodgy dealings are shocking and verge on criminal. We hired a car for a week from Avis. Everything went great until we took it back - the rep behind the desk sat back, smirked, and said our online booking payment didn't… Read Full Review

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★☆☆☆☆

“Do not use Avis. ”

Written on: 05/11/2014 by Rome20131 (1 review written)

I rented a car and paid for insurance only to be lose over £100. I showed my agreement clearly stating i had insurance which was clarified by the agent. I was asked to sign for the car but before I did I asked if ANY money would come off my card and advised NO. You have pre paid. On return i was asked for did I want a receipt to which i asked for the return if the car. The agent said yes. I took receipt and went for my plane only to discover I HAD been charged an additional £120. When I… Read Full Review

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★☆☆☆☆

“Please do not use Avis!!!”

Written on: 04/11/2014 by sbTerry133 (1 review written)

Long story short, I had rented a car in Rome from Canada and had worst customer service ever!! Had 2 breakdowns on 2 different cars and let me tell you, you are literately on your own!! No one really cares and there to help at any head office. Only good thing is their road assistance service & even they cannot have an answer from Avis!!! All you have read about avis is true!!! Then good luck when you return it and see your bill when you get home. Try to get replies back from any place & you get… Read Full Review

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★★☆☆☆

“Extra charges and scaremongering”

Written on: 01/11/2014 by rb83 (1 review written)

I will not use this company again. I hired a car at Heathrow airport. When I arrived, there were customers complaining and generally a bad atmosphere in the depot. I was then given a scaremongering story about a GBP1000 excess if I didn't take out extra insurance. I ended up succumbing to this fear and paid for the 'cheapest' of the extra insurance packages. When I told the member of staff that this was an unreasonable policy, and that other companies do not charge for such extras, I was told… Read Full Review

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★☆☆☆☆

“Extra unexpected charges”

Written on: 19/10/2014 by 1948Taylor (1 review written)

We were charged an additional 20 Euro for no reason whatsoever… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 17/10/2014 by Rhiadd (1 review written)

I booked a car online with a fixed cost. When I arrived I was treated to a fifth rate fear mongering diatribe about insurance. Apparently the insurance chosen on line was not good enough and if I did not upgrade $15000 would be assigned to my credit card until the rental term was complete. The price had changed and with the insurance premium it actually doubled. After spending a day finding out what legitimate rental companies charge for a vehicle and insurance and then trekking back to Larnaca… Read Full Review

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★★☆☆☆

“Avis Car Hire Malaga Airport”

Written on: 17/10/2014 by Paulusm (1 review written)

We hired a car via Avis for pick-up at Malaga Airport in Aug 2014. Pick-up was relatively painless, albeit with the usual attempts to upgrade you (at your cost) & a bad explanation of the fuel pre-payment option that later caused me believe I'd wasted my money. The pick-up are was lit really badly (deliberately ?), so inspection of the outside of the car was almost impossible until we'd actually left. I thought I'd checked everything before leaving the airport. I again checked the car before… Read Full Review

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★☆☆☆☆

“HQ who dont care”

Written on: 09/10/2014 by SamuelMorse104 (1 review written)

This is a patronising and frankly insulting letter received in response to a serious complaint where Avis Staff have  added insurances to a rental agreement. So far AVIS have REFUSED to act upon my complaint and have sent standard PRE-WRITTEN letters such as this one. You can clearly see the PRE-FORMATTED letter has been ADJUSTED to try and make it look personal. EPIC FAIL. THE FINAL INSULT is the last, BROKEN paragraph where they say they are not going to do ANYTHING THEN REFER TO… Read Full Review

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★☆☆☆☆

“Dishonest and underhanded ”

Written on: 08/10/2014

Our first experience of a car hire company. We were delayed and had to wait a while to see an AVIS rep after a long flight to Florida. We had already sorted the car through BA. So it should have been simple. The employee who was not very clear spoken said he wanted to give us a different car and at no time did he ever mention any extra cost to us. We excepted his offer never suspecting anything underhand. It was the early hours in our time and we were very tired. On returning to England… Read Full Review

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★☆☆☆☆

“Worst Service Ever ”

Written on: 08/10/2014 by Lainda (1 review written)

Trying for five days to extend the agreement then, the MAIDSTONE branch tried to process the same transaction for the worng amount four days in a row which caused a FRAUD alert at my Bank - which stopped my card as a security measure! They lied that they had refunded the fuel as my bank checked and there was nothing in my account! The contract was changed without my knowledge or informing me of the changes. Customer Services would not deal with the issues until the car had been returned -… Read Full Review

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