Avis Car Hire Reviews

★☆☆☆☆
1.4 / 5
614
10% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Avis Car Hire - Ask a question now

Media Gallery for Avis Car Hire

Avis Car Hire

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Book Avis if you want to be ripped off”

Written on: 24/08/2016

I will not book with Avis ever again in my life. I paid for extra insurance via the Ryanair website to "give me peace of mind". When I picked up the car I was given an unreadable copy of the agreement and I asked what am I paying for - the answer was just fuel. No mention was made of £65 of damage waivers etc. When I got home I realised what I had been charged for. My complaints have got nowhere and Avis claim the products were explained to me which I know is a lie on their part. How… Read Full Review

Report this review
★★★★★

“Jaguar xfs”

Written on: 14/08/2016 by Jordan66 (1 review written)

Hired this Jaguar from Avis Prestige Manchester for a week's holiday in North Yorkshire. Excellent car and very pleased alround with the Avis Prestige experience. The car was in mint condition, ready and they took us to the station after the rental… Read Full Review

Report this review
★☆☆☆☆

“Beware Avis will cheat you!”

Written on: 11/08/2016 by johnklinck (1 review written)

After many years of renting with Avis I arrived at the Omaha airport at 11:30 p.m. After walking the considerable distance to the preferred booth I found no one there. I then walked all the way back to the Avis counter to retrieve keys for the vehicle I had reserved. The lady at the counter reached into a box of keys and came up with a Jeep Patriot. Not what I had rented but as it was now midnight I would take whatever I could get. I then walked back to the lot where the cars were parked. My… Read Full Review

Report this review
★★★☆☆

“Long Wait at Marseiile Airport”

Written on: 11/08/2016 by juMcKee421 (1 review written)

Booked through B.A.Car was what I booked and met my needs.The Avis Office is in a Portacabin near to Terminal 1.The inside is grubby and in the heat was unpleasant for customers and staff alike.It was 2 July-mid afternoon-and the unit was full of people.I had all my booking papers but there was no attempt to give people like me priority.Non bookers were given the same attention and it seemed gave the few staff on duty 5? a greater opportunity to cross sell.I had to queue almost 1hr 30mins and… Read Full Review

Report this review
★☆☆☆☆

“Car hire Lanzarote”

Written on: 04/08/2016 by PaulGrindle (1 review written)

Just a few words of caution. January of this year we hired a car in Lanzarote. There were no problems with the car or the initial service. Please be cautious re CDW. We did view the car on pick up and had to point out a number of minor scratches and dents on practically every panel, and to be fair the girl did record them all. Unfortunately for us on one of our trips out someone we think reversed into the car and created another minor dent. On returning to the UK we find the Avis have debited… Read Full Review

Report this review
★☆☆☆☆

“Don't use Avis! Customer service nonexistent!”

Written on: 03/08/2016 by SrNin (1 review written)

We rented a Citroen at the Gard du Lyons in June 2016. The garage staff were unhelpful and the GPS functioned badly. The worst came after we returned to the US, and received a letter advising us that we were being charged 35 euros for a parking violation committed in a city we NEVER VISITED, and that our only recourse was to address it with the local authorities. Well, the reason for the error was evidently due to Avis having switched us from one car to another at the time of booking without… Read Full Review

Report this review
★☆☆☆☆

“You dont get what you paid for”

Written on: 28/07/2016

We booked a Calais(or similar) from Gold Coast Airport. When we arrived there was not one available and were given the small Jeep instead. I fail to see where the similarities are..One and SUV,one a sedan and absolutely no comparison with the features or comfort. The worst part is I have emailed approximately four times over 22 days asking for an explanation and how Avis classes the two vehicles as 'similar'and I am still waiting for a response.They obviously do not care about their customer or… Read Full Review

Report this review
★☆☆☆☆

“Ripped off”

Written on: 08/07/2016 by aldercrow (1 review written)

Due to traffic delays, didn't have time to refuel the car before I dropped it off. So I was fully aware I`d be charged a fee. But 161 euros is just ripping me off. It wasn't even an empty tank when I returned the car, just about two thirds empty. Earlier on in my rental I`d` filled the car up from nearly empty for 46 euros. When I emailed them I got no reply, when I called them, they promised me they would email me an invoice, still waiting for that… Read Full Review

Report this review
★☆☆☆☆

“Check wheel trim”

Written on: 23/06/2016

Hired a car from Avis in Jersey. Refused their excess policy as we had our own. The Avis man walked round the car with us and said 'all clear no scratches or damage'. We did point out a few superficial scratches around the boot area but he dismissed these and said only deep scratches counted. On returning the car the same man pointed to the wheel trim on one wheel and said there was damage there which he would have to charge us for. (I wish i had taken a photo) The damage was a tiny nick no… Read Full Review

Report this review
★☆☆☆☆

“Malta Avis - deceitful and dishonest”

Written on: 05/06/2016 by Lubelou (1 review written)

Wish I could give Avis a 0 as 1 star, is 1 star too many. Made to wait in the car park for rep for 30 + minutes. Car was not checked properly on handover to us and we subsequently missed existing damage due to it being 3am and the car front being obstructed. Rep was reluctant to install the car seat for our toddler and told us to read the instructions on the side of the seat which was impossible in a dark car park. Returned car undamaged and was told I'd scraped the front of it. Not the… Read Full Review

Report this review
★☆☆☆☆

“no charge for additional drivers for BA exec club members.”

Written on: 09/05/2016 by hammyjim (1 review written)

got home after 2 weeks in Tampa (car picked up at airport) to find charge for additional driver on receipt. Clearly states in BA website that no charge for additional driver for executive club members.Countless emails to Avis to try and get credit card refunded.No joy....Avis customer service as useful as a chocolate teapot. Stay well clear of this lot!!!!… Read Full Review

Report this review
★☆☆☆☆

“Liars and cheats at Lyon airport”

Written on: 31/03/2016 by jayceesurrey (2 reviews written)

Be warned they will add things to your contract you specifically and repeatedly say you don't want. They will get you to intial an arrowed item that you do agree to eg fuel. and on return of the car they will draw a circle around the whole group of items and claim that you initialled all of them. all of this will be done when they know you have to catch a flight so don't have time to argue and they have your credit card details so you have no choice but to pay. USE ANY OTHER CAR HIRE COMPANY… Read Full Review

Report this review
★☆☆☆☆

“Liars and cheats at Lyon airport”

Written on: 31/03/2016 by jayceesurrey (2 reviews written)

Be warned they will add things to your contract you specifically and repeatedly say you don't want. They will get you to intial an arrowed item that you do agree to eg fuel. and on return of the car they will draw a circle around the whole group of items and claim that you initialled all of them. all of this will be done when they know you have to catch a flight so don't have time to argue and they have your credit card details so you have no choice but to pay. USE ANY OTHER CAR HIRE COMPANY… Read Full Review

Report this review
★☆☆☆☆

“The worst experience Avis in Bergamo airport Italy”

Written on: 27/03/2016 by Kaliv (1 review written)

The worst experience with Avis in Bergamo airport. The staff is rude and try to deceive the customer. We had made a reservation online and when we tried to pick up the car the employee was very rude an told us that they don’t accept debit american express card ( where they specifically write to their site that debit cards are accepted). Then she practically threw the paper on our face and told us she cannot possible give us car. We decided to go back and give my credit and modify the name in… Read Full Review

Report this review
★☆☆☆☆

“Supplied me with a non-road legal car.”

Written on: 06/03/2016 by PhilipWood (1 review written)

Avis supplied me with a car in Paris that had different number plates on the front compared to the back. I only noticed this problem the day I gave the car back in Brive and I pointed it out to their staff at this time. Needless to say the "other" car with my other number plate incurred a parking ticket in Paris, whilst I and my hire car where in Dordogne. Avis have not responded to my request for assistance with the Paris police to confirm this matter nor refunded me the Euro35 they… Read Full Review

Srnin's Response to PhilipWood's Review

Written on: 03/08/2016

We had the same experience - will never use Avis again!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Avis tricked us and charged $800 extra!!!”

Written on: 04/03/2016

The customer service of the Avis car rental on West Broadway Vancouver, BC Canada is horrible! Don't go there! The owner and manager hung up on me when we were resolving a price difference. When we booked our car through priceline, it was $500 and when we returned the car, they charged us $1400!! It's very dishonest of the shop and very unprofessional. Very bad experience and would like to warn others not to book/pick up via this location. They put on insurance when you said you don't need it… Read Full Review

Report this review
★★☆☆☆

“Avis Tricks for extra Charges”

Written on: 22/02/2016 by Lamontoc446 (1 review written)

I hired an AVIS car inCape Town through a British Airways Booking at a very good cost. I have now discovered I have been charged extra on my credit card for tyre and windscreen insurance, even though I said no at the time of hire as I had and annual excess policy. Both the decline and the accept boxes on the printed rental agreement had an X in them which I did not notice at the time of initialling the agreement so I thought I was declining the extra charge. other than that the car was a… Read Full Review

Mattandgrantsmom's Comment

Written on: 27/02/2016

I am highly disappointed with Avis. I rented out of Boston Logan airport and the sales associate "promised" my GPS would work as I paid 15 extra dollars for the service. I plugged the navigation device in and it did turned off and the screen went blank every time so needless to say, I was left circling around. Also, I would like to report that AVIS is "suppose" to be an agency that hires veterans and prides itself on such. I applied and they said my qualifications did not fit their needs even with veterans status, a top secret clearance, on the deans list from a community college as well as university qualifications. Also, had computer certificates and army awards and yet I still did not meet their qualifications and I speak a little Spanish. So, I am making a major note, which I usually do not do: AVIS sub par and would not recommend it!!!

Reply to this comment

Mattandgrantsmom's Comment

Written on: 27/02/2016

I am highly disappointed with Avis. I rented out of Boston Logan airport and the sales associate "promised" my GPS would work as I paid 15 extra dollars for the service. I plugged the navigation device in and it did turned off and the screen went blank every time so needless to say, I was left circling around. Also, I would like to report that AVIS is "suppose" to be an agency that hires veterans and prides itself on such. I applied and they said my qualifications did not fit their needs even with veterans status, a top secret clearance, on the deans list from a community college as well as university qualifications. Also, had computer certificates and army awards and yet I still did not meet their qualifications and I speak a little Spanish. So, I am making a major note, which I usually do not do: AVIS sub par and would not recommend it!!!

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“AVOID, AVOID, AVOID! Booked a Ford Fiesta - or similar...”

Written on: 19/02/2016 by 303Schultz (1 review written)

AVOID, AVOID, AVOID! Booked a Ford Fiesta - or similar - and ended up with a ridiculous Smart instead. If that wasn't enough of an annoyance I was later billed 280 Euros for an alleged damage on the vehicle! Needless to say that the car was in pristine condition when it was returned, unfortunately outside their opening hours. Upon calling the car hire company AVIS BUDGET I was informed that there was allegedly a scratch and a dent on the right front door and that they had pictures of the… Read Full Review

Report this review
★☆☆☆☆

“I spent £200 hiring a car for 3 days from Avis in...”

Written on: 14/02/2016 by Jaimey19 (1 review written)

I spent £200 hiring a car for 3 days from Avis in Aberdeen airport. After I flew back to London, I received a letter stating there was £300 of damage to the car after I returned it, which there categorically wasn't. I have tried countless times to claim that I had nothing to do with any suspected damage, but any complaint just falls on deaf ears and they ignore any points I make. In future I would certainly pay more to use any other company, there are a terrible company to deal with and… Read Full Review

Report this review
★☆☆☆☆

“Avis Fort Myers Airport”

Written on: 12/02/2016 by Miller43 (1 review written)

Totally impossible to make telephone contact with them despite leaving 7 or 8 messages saying that I had a problem about the car that I had hired from Avis. Never again even though I am a Preffered Member. I wished to upgrade my car as I had extra people arriving unexpectedly. Only way to do it was to drive to the airport over an hour away to try and speak with them. Not good enough. Back to Hettz as I spend more than $4000 a year on car hire and expect some customer service. I guess they… Read Full Review

Report this review
overview