Avis Car Hire Reviews

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Avis Car Hire

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Latest Reviews

★☆☆☆☆

“After a 2 hour wait, my wife because the electronic...”

Written on: 04/06/2017 by nbhamilt (1 review written)

After a 2 hour wait, my wife because the electronic system was up the creek my wife who was the named driver went to the 'premium' queue and pointed out me in a wheelchair and two small kids. Things began to move. The estate car we had booked and paid for was unavailable so in theory we were 'upgraded' to an Audi - on arrival to the car park the key we had been given opened what i think was a Vauxhall Corsa parked where we were told to go. So we went to the office in the car park and after… Read Full Review

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★☆☆☆☆

“My disappointing Avis experience May 2017.”

Written on: 02/06/2017 by PeterJR1 (0 reviews written)

My disappointing Avis experience May 2017. Car booked through BA for rental from Faro Portugal. BA Voucher states Inclusions: Airport/City/Other Surcharge Local Tax Vehicle Registration fee Theft Protection Additional Protection Insurance Collision Damage Waiver Unlimited Mileage Great value I thought – not so! During the hard sell at the arrival Airport it becomes clear that there is an excess of EUR2100 for any damage. To reduce this to zero is EUR16.60 per day for the car plus… Read Full Review

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★☆☆☆☆

“over charged”

Written on: 01/06/2017 by Micaelap212 (1 review written)

Never ever will I go through this company again,hidden fees ? well charged me for items I told them I didn't want,told to sign bottom of paperwork and we will give you the car key,,writing so small couldn't see they charged an extra 200 pounds which was taken from my credit card,.never go through this Avis/Budget be warned… Read Full Review

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★★☆☆☆

“Avis in Tenerife Spain (TRS) - Arrogant attitude of staff”

Written on: 21/05/2017

We recently rented a car from Avis at Tenerife, Spain (TRS). We have no complaint about the car we rented but unfortunately we can not say the same about one of the Avis staff which handled the car rental agreement and the payments. The person in question became really aggressive and impolite when we did not want to take additional insurances on the car. We explained to that person politely that we had additional car insurances covered fully with our credit card company and that we did not need… Read Full Review

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★☆☆☆☆

“further charges to credit card weeks later”

Written on: 10/05/2017 by Kamari318 (1 review written)

I recently had the misfortune to hire a budget car thro avis,on returning home I found that I had a charge taken from my card after I left the island(gran canaria).I was told it was arefuelling charge despite the fact I had filled up at airport 100mt from car hire depot as requested.Two weeks later I had 2 further amounts taken for which I have been given no explanation.The company took 4 weeks to respond to complaint and still 9weeks after my return have not given me any answers.I would… Read Full Review

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★☆☆☆☆

“sehr schlechte erfahrungen”

Written on: 06/05/2017 by 476Willoughby (1 review written)

Versteckte kosten,unfreundlich,lange warten, Auto mit fehlende Teilen… Read Full Review

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★☆☆☆☆

“We hired a car from Avis in December 2016. We took the...”

Written on: 16/03/2017 by JeramiahLawrence (1 review written)

We hired a car from Avis in December 2016. We took the car from Port Elizabeth and returned it to Cape Town. As usual, we took the additional insurance covering the excess in case of any eventual problems. On returning the car to Cape Town, on inspection, the local representative told us that the service history was missing. We explained that whilst we checked the car for physical damage on collection, it didn't occur to us to check the glove box, open the service folder and ensure that the… Read Full Review

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★☆☆☆☆

“Warning- Avis do not accept U.K. driving liscence”

Written on: 27/02/2017 by ElvisWeaver422 (1 review written)

Pre- booked an Avis Car from Glasgow airport. Essential as my 92 yr old father is wheelchair bound. When we arrived to pick up the car Avis staff told me they could not give it me because Avis bo longer accepted 'paper' driving liscences! I pointed out my full UK liscence was valid until 2031. No deal. Avis clearly have very poor staff training and appalling customer service. They could see our wheelchair bound passenger and just left us high and dry at their "help" .desk, all agreed by the… Read Full Review

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★☆☆☆☆

“Avis, Maidstone, UK - Fradulant Charges/What a rip off”

Written on: 28/01/2017 by 495Shelton (1 review written)

It was a gross mistake to use Avis and hand over credit card details. At the end of rental Avis retain the credit card details which I beleive is illegal. Avis then made two additional unauthorised charges to the credit card. When asked Avis initially claimed that I called and extended the rental. When I stated that previous rental was ended well over a week ago and couldn't be extended Avis changed their story saying that a new rental was requested. Avis had failed to provide any evidence to… Read Full Review

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★☆☆☆☆

“Never trust Avis in St. Maarten”

Written on: 25/12/2016 by Hserno (1 review written)

Click to give 1 starClick to give 2 starsClick to give 3 starsClick to give 4 starsClick to give 5 stars1.012/25/2016 Never trust Avis in St. Maarten Stay away from Avis. I reserved a car 5 weeks in advance of my scheduled arrival on Dec. 21. Avis sent several confirming emails, as recently as 2 days before I arrived. It seems that Avis can take reservations but can't honor them. They said they had no cars available.Their little rental office was crammed with irate stranded vacationers whose… Read Full Review

Syd2017's Response to Hserno's Review

Written on: 27/01/2017

I concur. It also true for Maidstone. Frequent irregularities in invoicing manipulation and falsifying return time charging an extra day. Also storing credit card details after contract had expired and charging the card extra rental never asked for or authorised.

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Syd2017's Response to Hserno's Review

Written on: 27/01/2017

I concur. It also true for Maidstone. Frequent irregularities in invoicing manipulation and falsifying return time charging an extra day. Also storing credit card details after contract had expired and charging the card extra rental never asked for or authorised.

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★☆☆☆☆

“DISGUSTING RIP OFF DONT GET SHAFTED LIKE ME”

Written on: 01/12/2016 by toplassp (1 review written)

What a rip off, booked car with insurance for pick up in miami £163inc at the the avis office in miami i was greeted(not)by a hispanic women who was on her mobile, i placed my reservation letter on the counter and was prepared to wait for her to finish her call she picked up my documents and checked them then she placed a avis rental agreement in front of me and made 7(seven)crosses for me to sign them!!I asked what it was and(still on her mobile)she said rental agreement so i signed by the 7… Read Full Review

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★☆☆☆☆

“Unfair practice ”

Written on: 26/11/2016 by Marshda57 (1 review written)

I hired a car in september, myself and family drove a short distance when the clutch broke. I was charged 1900 pounds for a 30 mile drive. We got back to the uk and complained, this was met with Avis, telling us they could do nothing etc. So we took our complaint to the ECRES. They said we had no case to answer to and that a full refund should be given. Job done. However!!!! Avis refunded us 619 pounds. I rang to ask where the rest was, they put the telephone down three times. Before I spoke to… Read Full Review

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★☆☆☆☆

“I had a seven seater booked with Avis through BA in...”

Written on: 03/11/2016 by Mickave (1 review written)

I had a seven seater booked with Avis through BA in Orlando and did not require an upgrade, as it was already several upgrades from the basic. After a long flight we were persuaded into an extra $5 a day for an upgrade we did not request and I questioned the deck clerk who said we would get it back. I also phoned the company from my hotel who also said this was a charge I would get back. When I received my bill when I got home, of course I was charged. I have never upgraded in the USA if I… Read Full Review

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★☆☆☆☆

“Stolen money from me”

Written on: 28/10/2016 by Andyamy1 (1 review written)

I hired a car from these cons on holiday I damaged two wheels on my way to return the car..I got told the charge would be 800 euros.in which I accepted.then to find out they stole 1475 out of my bank they never get back in contact....so please do not use this company as they have access to your bank account and take money from it.......you have been warned.....also there reviews are very poor… Read Full Review

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★☆☆☆☆

“Paid for fuel?”

Written on: 12/10/2016 by humbell (1 review written)

We collected our car and paid for fuel.Told this would last us around 2-3 days. After driving about 1 mile from collection the fuel light came on to refuel. Put in £15 worth and wrote on paperwork and envelope when we left the keys at the airport for someone to check in the Avis office to see what had gone wrong. Obviously no fuel put in. No one has bothered to contact us either by telephone (they have our mobile number) or email(again they have our email address. The fiat SUV had done over… Read Full Review

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★☆☆☆☆

“AVIS - BEWARE!”

Written on: 12/10/2016 by annasam (0 reviews written)

I recently prepaid in the UK for a basic car with Satnav to collect in Lyon France. when i arrived to collect the vehicle i was met by a surely frenchman who told me (he would only speak French) that i had to pay locally for the satnav. I explained that i had already paid. He would not accept this. As far as he was concerned all satnavs were paid for locally. I was travelling on my own with two children. After 20mins of discussion he presented me with a fait accompli which was either take a car… Read Full Review

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★★★★★

“Palermo Airport Avis”

Written on: 30/09/2016 by Carl-Cornelia (1 review written)

Customer Service Representative Leitizia was very helpful, giving us all the information we needed in English to make informed decisions. We returned the car a week later with no surprises or hassles. Mille grazie. … Read Full Review

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★☆☆☆☆

“Avis car rental in Croatia”

Written on: 24/09/2016 by wfKirkland95 (1 review written)

I rented a car from Avis in Croatia. What an experience! They gave me a Chevrolet Aveo with 119000 kms, with the body damaged at different places and the right wheel making huge noise when turning on the right. Two minutes afer we left, the GPS was not working any more, so we went back to the car rental office to have it changed. They did not have any other GPS available, so I did not get a replacement. Useless to say it is not obvious during two weeks to find its own way in a country like… Read Full Review

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★☆☆☆☆

“Dishonest and Devious”

Written on: 08/09/2016 by Ndorey (1 review written)

The car provided was fine - but thats the only good news. We were quoted just over AUD1000 for the hire. When we came to drop off at Hobart Airport we were presented with an invoice for over AUD1500! After lengthy discussion it was revealed that the operative at Devonport had sugned us up for extra insurances without any discussion or agreement. Reluctantly,the Avis staff reduced the cost by 200 dollars but this stil left us 300 dollars out of pocket. We even spoke to the Devonport operative on… Read Full Review

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★★★★★

“Florida car hire”

Written on: 05/09/2016

I picked my car up at Tampa airport. I had zero excess built in with my BA package but this doesn't cover glass, mirrors, tyres or keys so I had emailed in advance & was told I could purchase it at the desk for $6.99 per day which I did. They explained that I could use the built-in sunpass toll reader thing or turn it off & do toll by plate, they both cost $4 per day once you go through your first toll but it tops out at $20 maximum for up to a month of use. The car was a group larger than I… Read Full Review

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