Avis Car Hire Reviews

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Avis Car Hire

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Latest Reviews

★☆☆☆☆

“We hired a car from Avis in December 2016. We took the...”

Written on: 16/03/2017 by JeramiahLawrence (1 review written)

We hired a car from Avis in December 2016. We took the car from Port Elizabeth and returned it to Cape Town. As usual, we took the additional insurance covering the excess in case of any eventual problems. On returning the car to Cape Town, on inspection, the local representative told us that the service history was missing. We explained that whilst we checked the car for physical damage on collection, it didn't occur to us to check the glove box, open the service folder and ensure that the… Read Full Review

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★☆☆☆☆

“Warning- Avis do not accept U.K. driving liscence”

Written on: 27/02/2017 by ElvisWeaver422 (1 review written)

Pre- booked an Avis Car from Glasgow airport. Essential as my 92 yr old father is wheelchair bound. When we arrived to pick up the car Avis staff told me they could not give it me because Avis bo longer accepted 'paper' driving liscences! I pointed out my full UK liscence was valid until 2031. No deal. Avis clearly have very poor staff training and appalling customer service. They could see our wheelchair bound passenger and just left us high and dry at their "help" .desk, all agreed by the… Read Full Review

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★☆☆☆☆

“Avis, Maidstone, UK - Fradulant Charges/What a rip off”

Written on: 28/01/2017 by 495Shelton (1 review written)

It was a gross mistake to use Avis and hand over credit card details. At the end of rental Avis retain the credit card details which I beleive is illegal. Avis then made two additional unauthorised charges to the credit card. When asked Avis initially claimed that I called and extended the rental. When I stated that previous rental was ended well over a week ago and couldn't be extended Avis changed their story saying that a new rental was requested. Avis had failed to provide any evidence to… Read Full Review

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★☆☆☆☆

“Never trust Avis in St. Maarten”

Written on: 25/12/2016 by Hserno (1 review written)

Click to give 1 starClick to give 2 starsClick to give 3 starsClick to give 4 starsClick to give 5 stars1.012/25/2016 Never trust Avis in St. Maarten Stay away from Avis. I reserved a car 5 weeks in advance of my scheduled arrival on Dec. 21. Avis sent several confirming emails, as recently as 2 days before I arrived. It seems that Avis can take reservations but can't honor them. They said they had no cars available.Their little rental office was crammed with irate stranded vacationers whose… Read Full Review

Syd2017's Response to Hserno's Review

Written on: 27/01/2017

I concur. It also true for Maidstone. Frequent irregularities in invoicing manipulation and falsifying return time charging an extra day. Also storing credit card details after contract had expired and charging the card extra rental never asked for or authorised.

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Syd2017's Response to Hserno's Review

Written on: 27/01/2017

I concur. It also true for Maidstone. Frequent irregularities in invoicing manipulation and falsifying return time charging an extra day. Also storing credit card details after contract had expired and charging the card extra rental never asked for or authorised.

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★☆☆☆☆

“DISGUSTING RIP OFF DONT GET SHAFTED LIKE ME”

Written on: 01/12/2016 by toplassp (1 review written)

What a rip off, booked car with insurance for pick up in miami £163inc at the the avis office in miami i was greeted(not)by a hispanic women who was on her mobile, i placed my reservation letter on the counter and was prepared to wait for her to finish her call she picked up my documents and checked them then she placed a avis rental agreement in front of me and made 7(seven)crosses for me to sign them!!I asked what it was and(still on her mobile)she said rental agreement so i signed by the 7… Read Full Review

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★☆☆☆☆

“Unfair practice ”

Written on: 26/11/2016 by Marshda57 (1 review written)

I hired a car in september, myself and family drove a short distance when the clutch broke. I was charged 1900 pounds for a 30 mile drive. We got back to the uk and complained, this was met with Avis, telling us they could do nothing etc. So we took our complaint to the ECRES. They said we had no case to answer to and that a full refund should be given. Job done. However!!!! Avis refunded us 619 pounds. I rang to ask where the rest was, they put the telephone down three times. Before I spoke to… Read Full Review

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★☆☆☆☆

“I had a seven seater booked with Avis through BA in...”

Written on: 03/11/2016 by Mickave (1 review written)

I had a seven seater booked with Avis through BA in Orlando and did not require an upgrade, as it was already several upgrades from the basic. After a long flight we were persuaded into an extra $5 a day for an upgrade we did not request and I questioned the deck clerk who said we would get it back. I also phoned the company from my hotel who also said this was a charge I would get back. When I received my bill when I got home, of course I was charged. I have never upgraded in the USA if I… Read Full Review

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★☆☆☆☆

“Stolen money from me”

Written on: 28/10/2016 by Andyamy1 (1 review written)

I hired a car from these cons on holiday I damaged two wheels on my way to return the car..I got told the charge would be 800 euros.in which I accepted.then to find out they stole 1475 out of my bank they never get back in contact....so please do not use this company as they have access to your bank account and take money from it.......you have been warned.....also there reviews are very poor… Read Full Review

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★☆☆☆☆

“Paid for fuel?”

Written on: 12/10/2016 by humbell (1 review written)

We collected our car and paid for fuel.Told this would last us around 2-3 days. After driving about 1 mile from collection the fuel light came on to refuel. Put in £15 worth and wrote on paperwork and envelope when we left the keys at the airport for someone to check in the Avis office to see what had gone wrong. Obviously no fuel put in. No one has bothered to contact us either by telephone (they have our mobile number) or email(again they have our email address. The fiat SUV had done over… Read Full Review

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★☆☆☆☆

“AVIS - BEWARE!”

Written on: 12/10/2016 by annasam (0 reviews written)

I recently prepaid in the UK for a basic car with Satnav to collect in Lyon France. when i arrived to collect the vehicle i was met by a surely frenchman who told me (he would only speak French) that i had to pay locally for the satnav. I explained that i had already paid. He would not accept this. As far as he was concerned all satnavs were paid for locally. I was travelling on my own with two children. After 20mins of discussion he presented me with a fait accompli which was either take a car… Read Full Review

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★★★★★

“Palermo Airport Avis”

Written on: 30/09/2016 by Carl-Cornelia (1 review written)

Customer Service Representative Leitizia was very helpful, giving us all the information we needed in English to make informed decisions. We returned the car a week later with no surprises or hassles. Mille grazie. … Read Full Review

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★☆☆☆☆

“Avis car rental in Croatia”

Written on: 24/09/2016 by wfKirkland95 (1 review written)

I rented a car from Avis in Croatia. What an experience! They gave me a Chevrolet Aveo with 119000 kms, with the body damaged at different places and the right wheel making huge noise when turning on the right. Two minutes afer we left, the GPS was not working any more, so we went back to the car rental office to have it changed. They did not have any other GPS available, so I did not get a replacement. Useless to say it is not obvious during two weeks to find its own way in a country like… Read Full Review

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★☆☆☆☆

“Dishonest and Devious”

Written on: 08/09/2016 by Ndorey (1 review written)

The car provided was fine - but thats the only good news. We were quoted just over AUD1000 for the hire. When we came to drop off at Hobart Airport we were presented with an invoice for over AUD1500! After lengthy discussion it was revealed that the operative at Devonport had sugned us up for extra insurances without any discussion or agreement. Reluctantly,the Avis staff reduced the cost by 200 dollars but this stil left us 300 dollars out of pocket. We even spoke to the Devonport operative on… Read Full Review

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★★★★★

“Florida car hire”

Written on: 05/09/2016

I picked my car up at Tampa airport. I had zero excess built in with my BA package but this doesn't cover glass, mirrors, tyres or keys so I had emailed in advance & was told I could purchase it at the desk for $6.99 per day which I did. They explained that I could use the built-in sunpass toll reader thing or turn it off & do toll by plate, they both cost $4 per day once you go through your first toll but it tops out at $20 maximum for up to a month of use. The car was a group larger than I… Read Full Review

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★☆☆☆☆

“How do they survive in business?”

Written on: 03/09/2016 by 14Woods (1 review written)

A week after returning home Avis took the equivalent of an additional 42% out of my credit card on top of the original agreed fee. A range of explanations have been offered none of which are true or can be evidenced by them. It seems like they are just trying it on. Customer services give themselves 10 days to respond and then close down your query having failed to provide an explanation. So you have to start all over again. I will take it to the small claims court… Read Full Review

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★☆☆☆☆

“Book Avis if you want to be ripped off”

Written on: 24/08/2016

I will not book with Avis ever again in my life. I paid for extra insurance via the Ryanair website to "give me peace of mind". When I picked up the car I was given an unreadable copy of the agreement and I asked what am I paying for - the answer was just fuel. No mention was made of £65 of damage waivers etc. When I got home I realised what I had been charged for. My complaints have got nowhere and Avis claim the products were explained to me which I know is a lie on their part. How… Read Full Review

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★★★★★

“Jaguar xfs”

Written on: 14/08/2016 by Jordan66 (1 review written)

Hired this Jaguar from Avis Prestige Manchester for a week's holiday in North Yorkshire. Excellent car and very pleased alround with the Avis Prestige experience. The car was in mint condition, ready and they took us to the station after the rental… Read Full Review

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★☆☆☆☆

“Beware Avis will cheat you!”

Written on: 11/08/2016 by johnklinck (1 review written)

After many years of renting with Avis I arrived at the Omaha airport at 11:30 p.m. After walking the considerable distance to the preferred booth I found no one there. I then walked all the way back to the Avis counter to retrieve keys for the vehicle I had reserved. The lady at the counter reached into a box of keys and came up with a Jeep Patriot. Not what I had rented but as it was now midnight I would take whatever I could get. I then walked back to the lot where the cars were parked. My… Read Full Review

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★★★☆☆

“Long Wait at Marseiile Airport”

Written on: 11/08/2016 by juMcKee421 (1 review written)

Booked through B.A.Car was what I booked and met my needs.The Avis Office is in a Portacabin near to Terminal 1.The inside is grubby and in the heat was unpleasant for customers and staff alike.It was 2 July-mid afternoon-and the unit was full of people.I had all my booking papers but there was no attempt to give people like me priority.Non bookers were given the same attention and it seemed gave the few staff on duty 5? a greater opportunity to cross sell.I had to queue almost 1hr 30mins and… Read Full Review

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★☆☆☆☆

“Car hire Lanzarote”

Written on: 04/08/2016 by PaulGrindle (1 review written)

Just a few words of caution. January of this year we hired a car in Lanzarote. There were no problems with the car or the initial service. Please be cautious re CDW. We did view the car on pick up and had to point out a number of minor scratches and dents on practically every panel, and to be fair the girl did record them all. Unfortunately for us on one of our trips out someone we think reversed into the car and created another minor dent. On returning to the UK we find the Avis have debited… Read Full Review

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