Avis Car Hire Reviews

★☆☆☆☆
1.4 / 5
11% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Avis Car Hire - Ask a question now

Media Gallery for Avis Car Hire

Avis Car Hire

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Additional Charges added without permission”

Written on: 25/07/2014 by 259Young (1 review written)

Hi, Recently booked through Avis in the UK for a prepaid car rental in the US. Had to wait about 1 hour and 45 mins in baking heat at LAX to collect the car and then they added on multiple non package items without me realising (they never mentioned any of it at the desk). This came to over $200 for the rental. When I complained they said I'd signed the agreement so tough luck. They claim their policy is 'no refunds' if you sign the 'screen' although I don't think they highlight this until you… Read Full Review

Report this review
★☆☆☆☆

“DO NOT HIRE FROM THIS COMPANY!!!”

Written on: 22/07/2014

I booked a car from Avis Budget for 2 days and picked it up from their Victoria store near Buckingham Palace Rd. Being aware we were in a congestion zone we inquired about this fee when collecting the car. We were told we had paid for everything and there would be no extra charges. A month after hiring the car, I had £95.00 taken directly out of my account without my knowledge. Thinking it was fraud I went to the bank and they informed me it was Avis. I spoke to customer service 3 different… Read Full Review

Report this review
★☆☆☆☆

“8 weeks and still no deposit returned!!!!”

Written on: 18/07/2014 by Jemima111 (1 review written)

I was given a hire car through my insurance company after a non-fault (my side) accident. I was required to pay a deposit when the car was delivered which I did. When I returned the car on the 30th May I was told my deposit would be returned within 7 to 10 working days. That was 8 weeks ago. I have been given the excuse that they are just too busy and now that my insurance company is no longer dealing with them so this may be a reason. It's my money I handed over, I re-fuelled the car as… Read Full Review

Report this review
★☆☆☆☆

“So arrogant and rude”

Written on: 16/07/2014 by Danieldanieldaniel (1 review written)

Service in La Spezia was terrible. They had no parking and took along time to serve us then charged us a full extra day for being 24 minutes late. When we tried to discuss this with him he said bad luck we have your credit card details… Read Full Review

Report this review
★☆☆☆☆

“Poor service in Dubai - avoid Avis”

Written on: 16/07/2014 by kishandes (1 review written)

I hired a car from the Avis office in Dubai airport last month. The experience was poor; I suggest others avoid Avis. My booking was made on line. When I arrived in Dubai I was given a car that had over 30000km on the clock and numerous marks on the white paintwork. None of these had been picked up on Avis's per-handover check. I looked over the car and identified what I could, which was some 40 plus marks. When I returned the car Avis did a very detailed check and identified one small… Read Full Review

Report this review
★★★★☆

“exceptional service”

Written on: 12/07/2014 by Hancock1986 (1 review written)

This review is about exceptional customer service I received at the Newport news airport rental station . the lady on duty was friendly ,soft spoken very professional . I felt my transaction was private and between us . I had some problems with my card but she was patient and courteous… Read Full Review

Report this review
★★☆☆☆

“I booked and pre-paid car rental online in the UK for...”

Written on: 09/07/2014 by gdHenry119 (1 review written)

I booked and pre-paid car rental online in the UK for a week's rental in Portugal with Avis, including additional driver. When we arrived, the representative tried to charge again for additional driver but eventually took this off when I showed her the UK booking confirmation including 2nd driver. Even got her to write this on the rental agreement. She asked if we wanted to take out insurance against the excess and we said no. When she confirmed there were no additional charges, I signed the… Read Full Review

Report this review
★☆☆☆☆

“Avis rental schemes”

Written on: 09/07/2014

I rented a car for a month at the Avis rental car in Toledo, Ohio on Bancroft for a month. When I returned the car I was unaware that Avis no longer details cars. They were attempting to charge me $250 for water stains in the seat, animal hair on the seats and on the side of the seats. Well I will admit there were two water stains in the back seat but animal hair was impossible. I don't own any animals and I do not like animals in my home nor in my vehicle, so I that could not be. I had been… Read Full Review

Report this review
★☆☆☆☆

“Avis a complete rip off,”

Written on: 07/07/2014 by Jim.mcgarry (1 review written)

Twice been to USA,and twice hired a car from Avis,only to be hit with hidden charges on my return to the uk,don't try to get your money back because you've no chance Any time I've dealt with thrifty or Alamo,no problems whatsoever,so folks for god sake give this mob a wide berth… Read Full Review

Report this review
★☆☆☆☆

“watch out with rent and car in the airport they will...”

Written on: 06/07/2014 by KassandraMcCain473 (1 review written)

watch out with rent and car in the airport they will charge a lot of money for a little scratch on the rim I have to pay 126 euros and this for a scratch. never seen this type of service horrible I'm afraid to rent a car in Europe it's just not possible without getting ripped off. never had a problem in the United States just now Europe is horrible… Read Full Review

Report this review
★☆☆☆☆

“Bogus Damage Charges”

Written on: 02/07/2014 by james4254 (1 review written)

Chosen vehicle not available at Malaga airport. Eventually offered chosen vehicle. On checking condition noted damage not recorded on rental agreement. Returned to rental desk and agent marked damage on agreement in pen and signed. On return no one checked in vehicle but I brought the written damage agreement to the attention of the return agent. It was verbally noted but OK. I was then charged £226 for the damage. I have been fighting this charge for four weeks and eventually got refund but… Read Full Review

Report this review
★★☆☆☆

“Had to bargain”

Written on: 02/07/2014 by mirvin (1 review written)

On hiring car at Dublin airport we see first quoted 150 Euro per day, too expensive I say, its now down to 55 Euro including all insurance. Until you read contract then it shows additional 12 Euro per day insurance. On picking car up we are then advised they made mistake and we owe another 15 Euro per day for GPS - I held my ground and refused to pay. Then on returning car they charge additional 170 Euro which we only notice just before our flight, on querying at desk they say " oh, must… Read Full Review

Report this review
★☆☆☆☆

“Rip off merchants”

Written on: 30/06/2014 by 1958Rooney (1 review written)

We hired a car at Verona. Car was hired via BA website. To have insurance we ended up paying more than double the advertised price. It cost 27euros/day to have comprehensive cover. They required a receipt for filling the car before return or a charge of 70 euros would be incurred. I would t touch this company again. We have always used Auto Reisen or Alamo. before, only ended up with shower due to BA!… Read Full Review

Report this review
★☆☆☆☆

“avoid avis”

Written on: 29/06/2014 by hubi77 (1 review written)

I just came back from 10 days vacation. I have Avis Preferred card, I booked convertible over month in advance. When I landed at 3 AM I was informed, "sorry but we don't have convertible for you" I get 7 years old diesel suv. Guy from Avis told me in max 2 days someone will contact me to replace me a car for a correct one. I was patient for 24 hours, 48 hours, 72 hours .... Nobody called me. I called them, send email and finally after 5 days of asking, calling and writing they replaced me a… Read Full Review

Report this review
★☆☆☆☆

“Very disappointing experience (London st. Pancras) + Tip”

Written on: 22/06/2014 by ilroberto (1 review written)

For business & leisure I frequently use rental cars from other companies and am generally satisfied, but my experience at Avis London st. Pancras was very disappointing. I cancelled a reservation by phone and the lady assured me that I was well on time and the costs of the car rental would be refunded to my credit card and no further action was required from my side. Avis did not refund anything and when I mailed if they could perform the agreed refund miss Eva Lukacs replied that everything… Read Full Review

Jmartyns's Response to ilroberto's Review

Written on: 27/06/2014

The same experience happened to me and I vowed never to use AVIS again. Very deceptive customer service, inconsistency between there terms and conditions and there customer advisors and above all extremely unpleasant customer experience.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“I take a car for a week for 94pound, i extend it for...”

Written on: 20/06/2014 by ALI_112 (1 review written)

I take a car for a week for 94pound, i extend it for couple of weeks at the same price, everytime i rang them i confirm with them is it unlimited millage, they say YES it is, when i took the car back they charged me .15p per mile, which i was charged more than the vehicle hire, i was shocked as they had taken the money out before i could even say anything,totaly false advertisement and wrong information, do not hire from them £512 just for miliage. REALLY. IV USED MANY OTHER HIRE COMPANYS… Read Full Review

Report this review
★☆☆☆☆

“Avis Overcharge on Insurance”

Written on: 19/06/2014 by AnnaNorris (1 review written)

Arriving at the airport in Malaga, and after hunting for the Avis desk, I expected the car to be provided with a reasonable level of insurance cover. I was extremely disappointed and, to be honest, somewhat angered to be told by the agent that the level of cover was in fact unacceptably low leaving me with an enormous potential excess, far above that which would be reasonable for a UK insurance. The website and subsequent confirmation form did not specify the excess limit. I felt that I had… Read Full Review

Report this review
★☆☆☆☆

“Advance booking, money taken- no cars available on the...”

Written on: 19/06/2014 by 204Hoover (1 review written)

My husband and I hired a car for the day to drive to a wedding, booked to pick up at 11am from the Waterloo Railway station branch of Avis. The funds were debited from our bank account. We arrived on the Saturday morning to pick up the car as planned. We had to wait in a queue of people, as there was only 1 member of staff working, despite several cars being booked out that morning. We eventually got seen at 11.35 and were told that there were no cars available and we’d need to wait… Read Full Review

Report this review
★☆☆☆☆

“Don't use Avis.”

Written on: 16/06/2014 by Darren322 (1 review written)

Don't use Avis. I have a problem about my address. They tell me they will give back money of my booking fee. 96 pound. However, I wait for many months and still did not get the money back. It is the worst thing in my life that applied for Avis. I recommend go to Sixt rental. Its little bit expensive but you will get the best service… Read Full Review

Report this review
★★★★☆

“As expected, no fuzz”

Written on: 09/06/2014 by kremm (1 review written)

Satisfied with my car hire from Avis Alicante Airport. Queue in the pick-up line, but it was still in the a/c part of the airport, so it was ok. I had hired a VW Passat or similar, ended up with a Skoda Octavia estate. When I made the clerk aware of this she said it was the same class... Not in my mind! But the car was ok, they did not push me too far on the extras when I said no. No fuzz (but some minor issues with the chile seat, which they fixed politely and fast) with picking up and… Read Full Review

Report this review
overview