Avis Car Hire Reviews
Latest Reviews
★☆☆☆☆
“Avis Shepherd's Bush Westfield, London--Appalling”
Written on: 18/05/2013
Avis sent me incomplete location details, so it took us 45 minutes to find the branch in the vast underground car park of Westfield Shopping Centre. I tried to phone, but the branch never answered even after I waited for 15 minutes, constantly being told that I was "next in the queue." There was no outside signage, and the branch was only visible after I found it inside one of the many lift lobbies. The counter clerk told me a silly story about the mall not allowing signage, even though... (read more)
★☆☆☆☆
“Watch you don't pay for things you said No to ! ”
Written on: 18/05/2013 by Raalfy
Malaga airport , Avis staff appear helpful but are under handed the way they present the hire form for you to sign , they fold the form over and ask you to sign the bottom ,be very carefull ! open the form out and you will find acceptance boxes already filled in for exccess and extra insurance , please read carefully as these charges are high if you do not need these ask for a new form to be printed excluding these extras .Do not be be fobbed by them saying you will not be charged ! you will... (read more)
★☆☆☆☆
“Charged more than twice as advertised by Avis!”
Written on: 17/05/2013
AVIs hire cars in Malta. When we booked our weeks hire car online the price was £68.72 for a week. We ended up paying £158.95!! We arrived to be told there was a late fee of £15 as we were picking up the car after 8pm, although we had had to enter our arrival time when booking online and nowhere did it flag this up (and our plane had not been delayed) even though there were other folk picking up cars at this time also. Then we were charged £48 as there was some petrol in the car, unlike... (read more)
★☆☆☆☆
“Awful customer service ...”
Written on: 16/05/2013 by danjustin1970
Second time we have had problems with Avis (lots of different amounts of money has been taken from our account they do not know why). When spoken to customer service I asked where this was in the terms and conditions, lady 'Sue. could not tell me instead she argued, was rude and sarcastic. I was not allowed to speak to a manager and she told me I should have 'gone to find an Avis shop to get a leaflet' to get this information, despite this being an online booking, and I have all of the... (read more)
★☆☆☆☆
“Our rental that we had for less than 24 hours broke...”
Written on: 15/05/2013 by Tine08 (1 review written)
Our rental that we had for less than 24 hours broke down in the middle of nowhere. We call Assistance and they tell us to contact the location we rented our vehicle, only to find out they can't do anything. We call assistance again, and they send a tow truck. Tow truck picks up the car, and we're now stranded. We call assistance again, and they tell us a taxi is on it's way, and will take us to the nearest Avis car rental. We have 45 minutes and nobody shows up. We call assistance again, and... (read more)
★☆☆☆☆
“"service" Experience”
Written on: 12/05/2013 by IrinaAnderson
What happened to service in Europe? We rented a car from AVIS (Sicily) for two days and it was a fight from start till end. Staying in a hotel with an AVIS agreement, I started by asking the reception to arrange for the AVIS representative to come to the hotel, it took three days before the representative came in and only because we changed our schedule according to what suited them. Arranging the car! I like to pay for services and products in cash while travelling and asked if we could do... (read more)
★☆☆☆☆
“fleeced”
Written on: 09/05/2013 by poconnor23 (1 review written)
Rented an Avis car at Dublin airport and arrived in early.My voucher stated pick up time 830am but I picked up car at 809am, nobody told me that I would be charge and extra days hire for picking up the car 20mins early. I was charged 44euros for the privilege Sheilsa Kildare stated in the review before complete ripoff merchants (read more)
★☆☆☆☆
“Don`t use Avis”
Written on: 07/05/2013 by Sheilakildare (1 review written)
We booked a car through Avis Uk website to be picked up in Sicily, we booked through Avis because of all the warnings on the web about using an Italian company we thought Avis would be a good way to go even though the cost of the car from them was £100 more. We thought if our contract was with Avis UK we would be safe from all of the scams we had read about. When we arrived to pick up the car we were told that they had given us an upgrade as the grade of car was not available we thought... (read more)
★★★★☆
“I am Happy with Avis”
Written on: 25/04/2013
My husband and I travel to Cyprus every year sometimes twice a year. Every time we get the offer from Monarch airlines to book with Avis and we are actually very happy with the service. The guy at Avis office is very useful and friendly. The only down site is that they do not keep the cars in the airport, they have a small mini bus that picks people up to drop them off to the closest Avis office which is of course very close by. We have experienced long delay last time to get the keys... (read more)
★★☆☆☆
“Bad experience”
Written on: 23/04/2013 by iuliababici (1 review written)
Hi everyone, Me and my partner just returned from a trip to Italy and we rented a car from Avis at Bologna airport. I went to Italy 3 days prior to my partner to meet a friend and we booked the car only when my partner arrived from UK. I booked the car on my name, using my debit card. Wehen I presented myself at the rental desk accompanied by my 6 years partner and my friend who's living in Italy, I was shocked by the treatment I received from the lady there. I am Romanian and so is my... (read more)
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Showing 1 - 10 of 301 Reviews
★☆☆☆☆
“I would highly recommend NOT using Avis”
Written on: 18/04/2013 by JEMMA-H (1 review written)
Ok so 1st of all my friends girl friend was getting a car out at AVIS GATWICK she gave all her details inc her card details and was told she needed to leave a £95 deposit for fuel, she had this amount in cash but they wouldn’t except cash only card. She didn’t have enough on her card so I asked the man if I pay for the fuel on my card then would that be the only payment they would take off my card has response was yes so I said my card is going to have nothing to do with the car... (read more)
★☆☆☆☆
“Adding Hidden extras”
Written on: 16/04/2013 by LKille
My car was supposed to cost £75 but this company took £246 instead. When I went to collect my car, a Renault Twingo, I was offered various upgrades on insurance, excess amounts etc, all of which I refused as the whole idea was meant to be cheap and cheerful. I signed the paperwork as requested and there was my big mistake. I did not read all the pages! They had added on super insurance and all manor of other extras which I had not agreed to. I was hiring the car so my friend who is a... (read more)
★☆☆☆☆
“Worst service ever”
Written on: 14/04/2013 by Mbrewster
The employee pretended that I went to another rental place and drop of the other rental that we had and take a taxi with my three little kids ( under 4 years old) because the car that we rent was not available . I asked if they coul give me another car and she smile and said no. (read more)
★☆☆☆☆
“Do not rent with Avis”
Written on: 12/04/2013
Had an expensive and poor experience with Avis. We booked online and were charged with a $300 dollar extra expense when we went to get the car. They said it was for insurance and fee for dropping off in a different location from pick up. We checked with our Insurance company who assured us we were covered on our own auto insurance for this vehicle. The lady at Houston airport refused to accept this and said if we didn't sign for the fees we could not rent the car. We will not rent from them... (read more)
★☆☆☆☆
“I rented a car from auckland bcd. They refused to walk...”
Written on: 08/04/2013 by panzercristy (1 review written)
I rented a car from auckland bcd. They refused to walk the car with me which had damage. They made me sign a paper that said it didn't. So I called the 800 number to report it. They said I would not be held liable for the damage. When I returned the car to the airport location they walked the car and said all was well. They gave me a receipt and sent me on my way. Five hours later they called to tell me they had crawled up underneath the car and a seal was broken and charged me $1000 for... (read more)
★☆☆☆☆
“Avis charged refill charge when tank was full”
Written on: 07/04/2013 by KateHartas
£68 They just took the money off my card without asking. I returned the car with a full tank on a Bank Holiday when the office was closed. So no discussion or inspection was possible. I have the receipt from the petrol station, and they have even said I can use their CCTV. in court! don't use Avis whatever you do. Especially Bristol Downtown UK. (read more)
★☆☆☆☆
“AVIS FARO: not telling customer what's on the contract ”
Written on: 26/03/2013 by eh2006re (1 review written)
Well, I had a bad experience with AVIS's Faro. as some customers complained, they just give the key and tell you where the car is located, never go out to check the car with you. When we arrived, it was later evening; it was dark on the car park apart from some road-light. My wife and I had to look carefully to have spotted a few scratch and dent and reported to the staff on the desk. My bad luck with this FARO AVIS was that they asked me to buy a full insurance when I picked the car... (read more)
★☆☆☆☆
“Fictitious car hire in France - despite not being...”
Written on: 25/03/2013 by Zbig
Fictitious car hire in France - despite not being overseas on dates in question - and not possessing a valid passport to boot!! Cost me 30Euros which my bank are investigating. Will never use Avis again!!!!!! (read more)
★☆☆☆☆
“I hired a car from Avis Perth(downtown) on 28th Jan....”
Written on: 24/03/2013 by welcomehaha (1 review written)
I hired a car from Avis Perth(downtown) on 28th Jan. The price quoted was 1604.28 Dollars which included a one way fee of 655 dollars as I intended to return car in Darwin.On finding out about flodding up north I returned the car to downtown Perth on 10th Feb. I would have expected to see a charge on my credit card for 884.28 dollars (to include Taxes & surchage) You can imagine my shock & surprise to find a deduction for 2174.49 dollars from said card.No explanation offered or given. By my... (read more)
★☆☆☆☆
“Avis London No Show!”
Written on: 23/03/2013
Reserved 5 days in advance a car in central London, went in to pick-up but was told there were no cars available and there was nothing anyone can do about it, the fools were sitting on an empty shop, not supplying what a customer had already paid. They tried to give me a rubbish car for a very high price, I told them to bog off. Then it will take several days for money to be given back, so end up out of pocket. Avis is the worste place to rent a viechle. (read more)
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Showing 11 - 20 of 301 Reviews
★☆☆☆☆
“Terrible Avis and Budget”
Written on: 22/03/2013 by Petyobox
Never ever Avis or sister company Budget. Been with them few times,every time had a problems. They have the most terrible customer service. (read more)
★☆☆☆☆
“Beware The New Avis Rip Off”
Written on: 19/03/2013 by Tjoiner (1 review written)
Avis car hire proportion to be the customer friendly face of car hire across the world. I have just rented an expensive car from them for a week in Portugal. The hire prices claim to be inclusive of all taxes, but you will be hit with a bill for £100 on top of the advertised cost for airport charges, toll fee registration charges, and 'circulation' charges. The total maximum cost of your hire will be held against your debit card, and it will no be returned for at least 2 weeks after you... (read more)
★☆☆☆☆
“Avis in Chile, don't even think about renting from them”
Written on: 15/03/2013 by GlobeHopper (1 review written)
I've been having a winter getaway in Chile since the first week in February. During that time I reserved Avis cars for 4 separate roadtrips. On the first trip (Patagonia) everything was OK. On the second trip (Santiago and points north) I had a Group C car reserved but the manager stated that I would have to take a smaller Group B car at the same price because they were out of Group C cars. I had to explain to him when something like this occurs an upgrade is given and not a downgrade.... (read more)
★☆☆☆☆
“AVIS - They TRY HARDER to rip you off”
Written on: 12/03/2013
I don’t mind good aggressive selling. But when you are being sold ‘products’ hoping you will not notice or hiding stuff from you – is not on. I booked a car on the British Airways AVIS website. I only needed a car for a day so not worried about the size. When I made the booking – selected a Group B. Upon pickup I was told it was going to be a Fiat 500. Clearly Fiat 500 is a Group A. Asked why that was happening – also being a BA Silver customer – I was entitled to an upgrade... (read more)
★☆☆☆☆
“No transparency in their paperwork ”
Written on: 12/03/2013
Appalling rushed service at the Alice Springs airport counter. When I booked on line I did not request comprehensive insurance as my work covers that. Yet, this was included automatically in my paperwork. And I blindly signed it trusting that it was the same as I had requested online through the Qantas site. The woman did not ask if I wanted the extra coverage - and the cost effectively doubled. At the time what appeared as efficency at the desk was really a rush that discouraged me reading... (read more)
★☆☆☆☆
“Avis France - avoid at all costs”
Written on: 11/03/2013 by just_the_facts
Rented a car at Avis: part Dieu Lyon. Was about $140 for a 3 day rental. Was late by an hour on the return, and with 1/8 of a tank below full. Attendant waved me on - no problem. A couple weeks later got an extra $250 on my credit card. Web site for complaints doesn't work and toll phone number charges *me* to complain. Eventually after numerous calls they agreed I was right, and the fees was absurd. They said they would waive the late fee, and give me a credit for the gas. They only... (read more)
★★★★★
“Car hire Faro”
Written on: 26/02/2013 by jghickman
I have rented cars for my one month holiday in the Algarve for the last three years, with Avis, having tried many many others,I found Avis to be easy to collect and return. The excellent nearly new vehicles were a treat, and added to my holiday enjoyment. They are not either the cheapest or dearest, but you only have one holiday a year so these are the best.If you have to look around for the cheapest rental maybe you should stay at home. (read more)
★☆☆☆☆
“Misleading, money grabbing dirt”
Written on: 24/01/2013
I hired a car from avis Nottingham depot for 1 day. I rang the company instead of booking online and got a great deal, or so i thought. I pre-paid over the phone and was informed of the deposit and was happy until i went to pick the car up. It showed on there system i had only payed £17.99 and not the £27.99 which had been taken from my account. When i made the booking i asked about an additional driver, i was told they have to be 25 and over and have had a full uk licence for 12months.... (read more)
★☆☆☆☆
“Thieves”
Written on: 23/01/2013 by sullyabf
I will never use Avis or Budget again. I booked a vehicle through Budget and was given a car by Avis in Bremen airport, I had the car for 3 days and used it for approx 100 Kms. On the day of the return flight the car would not start, I phoned the Avis break down and could not get anyone out to me so I was forced to make other arrangements to catch my flight. I was told to leave the car and drop off the keys at the airport. I then found that they had taken £264 from account with no... (read more)
★☆☆☆☆
“AWFUL CUSTOMER SERVICE!”
Written on: 22/01/2013
I will NEVER EVER use avis again, after been told rudley by a member of their staff that if i was not there to take delivery of the car it was TOUGH and they would not leave it or wait! Even though i had specified a time when i would like the car deliverd - which was no problem at the time of booking. I cancelled the booking as i will not put up with rude and agressive customer service! (read more)
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Showing 21 - 30 of 301 Reviews
★☆☆☆☆
“Deceptive Business Practices”
Written on: 15/01/2013 by MichaelFrench3028
I had first tried to book on line via the 'Car Hire Quote and Booking' tab on their main website. The transaction failed so I called on their rental number and made an identical booking. I made a reservation in good faith paying upfront what I thought was the full amount at £69.60 for the rental period that I thought included delivery and collection that was itemised on the booking confirmation. Two hours before delivery was due I received a call from AVIS asking for a further £30 for... (read more)
★☆☆☆☆
“Worst ever ....”
Written on: 12/01/2013 by Peanut74 (1 review written)
Avis at Munich airport is the worst I have seen. When we returned the car, the attendant found scratches under the bumper - not visible unless you get on your knees and feel for it. It's like he knew it was there, makes me wonder how many others have paid for that scratch before me. He charged euros 580 and staff at the counter were unhelpful, rude, incompetent, indifferent starting from the Manager Eva Moura who was least bothered about bad customer feedback, she is... (read more)
★☆☆☆☆
“beware the hidden cost of extra insurance-AVIS CAR HIRE”
Written on: 11/01/2013
I did an internet booking for a hire car from AVIS Edinburgh in june[ the cost was £175.74]-the holiday was actually in october 2012. When I was planning another trip this week I noticed my bank statement showed the extra payment i made at the airport to reduce the excess of £1000 [I had no idea it would be this large] was a staggering extra £199.54 !!! I thought I must have paid twice at first but the company checked my account and said it was correct and that they had more than doubled... (read more)
★☆☆☆☆
“Avis - Terrible customer service”
Written on: 09/01/2013 by mouchface
I just moved house and wanted to hire a car for the period where my family was visiting for Christmas to collect them from the airport and take them to places but the man at Avis refused me the rental car as I couldn't prove where I lived. I had a utility bill and a letter from my solicitor who I bought the house through and also said he could phone my estate agent who would confirm that I bought the house but because I didn't pass some online address check they use he wouldn't give me the... (read more)
★☆☆☆☆
“NO! to Avis Malta Airport”
Written on: 02/01/2013 by siestanow (1 review written)
Avis refused to accept our American Express (full coverage to 100,000 USD) insurance without putting a hold on the car for the full value of the car (10,000 Euros for a Suzuki roller skate in a poor state of maintenance). Then - supposedly to compensate for the trouble of being forced to buy their basic insurance (which more than doubled the price of the rental) - we were told that if we brought the car back half full of gas, we could at least recoop 30 euros. On returning the car with the... (read more)
★☆☆☆☆
“Avoid Avis Ireland”
Written on: 20/12/2012
I had a rental in Ireland in November 2012 that ended up costing me 1400 Euro for three days. I have driven in Ireland and the UK for 20 years without an accident so I declined their rip-off insurance, happy to carefully drive their car knowing there was an excess if I was at fault in a crash. Whilst returning it to the airport, I ended up in the wrong land of a roundabout (by my own admission) and while carefully trying to exit I was rammed from behind by a young girl driving a car on my... (read more)
★☆☆☆☆
“Stole money from my bank account”
Written on: 05/12/2012 by Shaunwfoster (1 review written)
This is a copy of my complaints to AVIS To whom it may concern, I recently hired a car from budget car rental in Fuerteventura, start location was the airport. I booked the vehicle online on the 14th September 2012 Reservation number 1403-5783-GB-6. I picked the car up and drove the car to my hotel in Costa Calma approx 45 min drive. The following day we went out for a drive. On our way back to Costa Calma the vehicle broke down some 10 km away from out hotel. I was suddenly unable to put... (read more)
★☆☆☆☆
“Avis Car Rental Italy - Avoid at all costs”
Written on: 26/11/2012
Very poor service. Rented a car as part of a BA fly drive package. Avis convinced me I needed some extra insurance (not convinced that I did). When the invoice finally came they had charged me more than the quoted price for the insurance and also an additional days car hire which clearly I didn't given that I returned on the flight as planned. A complete nightmare and waste of time trying to sort this out. AVOID, AVOID, AVOID (read more)
★☆☆☆☆
“Avis Malaga Over Charging on Rental Extensions”
Written on: 26/11/2012
Rented a car for a week and then phoned them to extend the rental by another 8 days. The rate per day for extra days was clearly indicated on the rental agreement. On returning to the UK have now found out that they have overcharged the extra days by about 50%. So far no explanation has been forthcoming! A complaint has been registered. (read more)
★☆☆☆☆
“AVIS Spain, Malaga :(”
Written on: 12/11/2012
Worst service ever. The car broke down soon after leaving the office, AVIS Malaga train station. We had to call the service many times, and wait for the technician to call, then wait for the tow truck, and after that they told us to wait for a company car to drive us back to the office. After waiting two hours in total, on the side of the road, on a very hot day, they called from their Benalmadena office to say, that no car is coming to pick us up, because it is the company policy... ? They... (read more)
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Showing 31 - 40 of 301 Reviews
★☆☆☆☆
“Rhodes Airport Car hire”
Written on: 08/11/2012 by WeddingParty
Hired a large 9 seater car for party of 8 from Rhodes airport for 7 days. Beware..may get 8 people in but only 2 suitcases. Paid £30 for child car seat. Not in car and had to return to desk to get it. Offered either a booster seat or a baby seat (which we needed for 2 year old) It was a car boot sale reject. Car was a wreck. Took photos and on return emailed the complaint below to Avis 13th Sept. They did not respond within the 15 days as per their policy(if overseas hire). Emailed... (read more)
★☆☆☆☆
“Avis - Tuscany, Italy - DO NOT HIRE”
Written on: 07/11/2012 by Soi_L (1 review written)
If you're ever travelling around in Italy especially in the cities you will notice that there are so many cars with some sort of damage to them. They might have a huge scratch down the side of the car, a large dent in a panel or two or simply a broken bumper. Having said that, I just came back from a big family holiday to Italy. My brother and relative decided to rent vehicles from EuropCar and I went with Avis because I had previously used them on my holidays. On the day when we... (read more)
★★★★★
“Avis - Copenhagen - all ok”
Written on: 06/11/2012
I've rented the car for a weekend (Friday-Monday). the car was a BMW 1, 1.6d. The car came in good condition and after my inspection all the additional small scratches were noted down by the sales person. Entire procedure took less than 10 min. Taking back the car was also easy. The sales person inspected the car and had no remarks. He has showed me the final bill, which was exactly the same as when I ordered the car. No additional charges were made. I've checked my credit card recently and... (read more)
★☆☆☆☆
“very disagreeable experience. Avoid.”
Written on: 04/11/2012 by hannasafieh
Avis Nice 's moto seems to be "why facilitate if you can complicate" . Avis has an arbitrary policy of not recognizing an international driving licence without presenting also a national one and makes it a point of informing the client only upon arrival at the desk! . My car rental of Europcar 1 week later in Brussels did not have the same requirement and their treatment was impeccable. Avis Nice ruined the first 2 days of our family vacation with bureaucracy and multiple international... (read more)
★★★★★
“top”
Written on: 31/10/2012 by Petrapetje (2 reviews written)
good service good care en friendly service in Malaga. Binnen 5 minuten hadden we een auto en bij inleveren hoefde we alleen maar de sleutel in de brievenbus te doen. (read more)
★☆☆☆☆
“Disorganised Thieving Cowboys”
Written on: 28/10/2012
Arrived with my family in Paphos, Cyprus in the heat of an afternoon in July. Not only was the Air conditioned car that I had booked and part paid for not available they had no cars available. After 2 hours of haggling I was given a clapped out old soft top Jimini. I felt ripped off with Fuel, Airport Tax even though they are based out of the Airport. If you want to enjoy your holiday do not book with AVIS or anyone associated with them. (read more)
★☆☆☆☆
“AVIS "WE TRY HARDER...TO STEAL YOUR MONEY"”
Written on: 18/10/2012 by mylesedwards (2 reviews written)
This is what I posted on their customer service website and still heard nothing: For some reason my comments are no longer on this page so I will put them back on these were posted 28/09/12: Hello Ive just received an extra charge of £133.75 on my credit card when I initially paid you £159.61 through Monarch when we booked our flights to Portugal. The hire dates were 15/09/12 to 22/09/12 before signing the agreement at Faro airport I asked if there were any aditional charges and was... (read more)
★☆☆☆☆
“Ripped off-fuel and insurance - Belfast City Airport”
Written on: 17/10/2012 by Marcusb8350
Fuel tank/fuel scam going on and all the staff seem to be in on it..beware of excuses for 'faulty' fuel gauge readings at pick up..also the insurance scam and suprise you get when dropping the car back off - the small print was not explained-disgusting service and attitude- manager was well out of order and well rehearsed in the problem we were experiencing for the first time.Avoid at all costs.. (read more)
★★★★☆
“New car, no-hassle hire and very good value”
Written on: 13/10/2012 by hornet320 (5 reviews written)
Car hired from Exeter Airport, UK. £60 for 4 days hire + we were upgraded from a medium to a large vehicle as they'd ran out of medium sized cars. Only 2,500 miles on the clock,, so car was almost new! Just watch out for the re-fuel charge if you don't fill up as otherwise it'll cost you more! Overall, in my opinion Avis tend to be one of the best car rental companies. (read more)
★☆☆☆☆
“Ripped Off”
Written on: 06/10/2012
We booked our hire car from Australia using Avis via Qantas.com, a pretty easy experience....that was until we arrived...Firstly if you are going to hire a car in Europe check the size, as a medium car in Europe is what we would call a small car in Australia..so after arriving in Nice France, it took us about an hour to secure the type of car that we actually wanted and we had to pay 200 Euro extra (or we would have had a car similar to a manual mazda 3) not what we wanted for touring all... (read more)
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Showing 41 - 50 of 301 Reviews
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Ted33's Response to Tjoiner's Review
Written on: 16/05/2013
Wow thats just happen to me this week !!!! . service was great when collecting the car and selling all the extras but dealing with the refund in the branch was dreadful. Customer service was much better and confirmed that they would do a manual refund and it would take 48 hrs. Shame the guy in the branch couldn't do that! I agree with your comments. feel this is a company policy