Avis Car Hire Reviews
Latest Reviews
★☆☆☆☆
“When you rent a car, shouldn't the agent take you to...”
Written on: 18/06/2013
When you rent a car, shouldn't the agent take you to the car to show you first which one it is and secondly show you how to start it? Well I was told by Karine at Avis in Bastia that it wasn't part of her duty and as it was dark it was easy for me to find it by pressing the key????? In an airport car park where at least 200 cars are parked right in front of you????? After finding the car by myself I couldn't leave as I dint know how to remove the hand break!!!!!!! Finally because of the lack... (read more)
★☆☆☆☆
“AVIS beware they will rip you off!!!!”
Written on: 18/06/2013
I went to Germany from the 5th to the 9th of June form my mums 77th Birthday and booked a hire car with AVIS - big mistake!! On collection of the vehicle they pre-authorised an amount for the estimated amount the car hire would cost, which is standard procedure. I opted for the excess waiver insurance on collection. They say that if you don't return the vehicle with a full tank of fuel you will be charged for the fuel that is missing, again this is fair enough. I returned the vehicle... (read more)
★☆☆☆☆
“Money grabbers!”
Written on: 13/06/2013 by MelWilson (1 review written)
My partner and I went to Corfu very recently and encountered a spot of bother travelling down a country road. Initially there was a chip in the bumper and were reassured that the excess would only be 25 euros. Upon returning home to the UK we find £400 taken out of our account. And we already paid for the car rental. What an absolute joke. Do not hire a car from this company they will only rip you off! We now are finding it extremely difficult to make ends meet this month because of a... (read more)
★☆☆☆☆
“Terrible Avis service in Turkey”
Written on: 13/06/2013
Just arrived back from Alanya Turkey, car was disgusting and smelt strongly of cigarette smoke, dented all way down one side & I was told I would get new car this was an old banger. No fuel in car and was told to go to a certain petrol station and told I must fill the tank. I didnt use the dirty smelly car as much as I would have if Avis had given me what I was told I would get. I returned the car after 7 days with still nearly full tank of fuel. On arriving back in the UK I was told by Avis... (read more)
★☆☆☆☆
“fuel rip off”
Written on: 13/06/2013
charged £75 petrol for a 35litre Fiat 500...never use them again! over £2 a litre they should wear masks. (read more)
★☆☆☆☆
“what customer service?”
Written on: 12/06/2013
I've just had the misfortune of being overcharged by Avis - they double charged me for the same booking. After spending much time on their confusing website chasing customer services (even their own Central Reservations office couldn't give me the right number to contact)and 7 phone calls later (costing more than £20) I am still angry and frustrated at this time-wasting exercise. They have finally agreed to process their mistake (perhaps the mention of my bank pursuing them helped)but... (read more)
★☆☆☆☆
“Great car.. terrible service”
Written on: 10/06/2013 by karren1 (1 review written)
I rented a car from Edinburgh Airport. Was sold unrealistic extra insurance.. breakdown cover!! Why pay for this when if you are renting a car and it doesn't work, then surely the car should be replaced anyway? Then having paid CASH and receiving a receipt for it at the end, I still can not get my card swipe back into my Bank! 9 days now, and the will not release £140.00 back into my account.. despite 4 calls, 8 emails and a letter! This is sad, as the car was great.. as was my trip to... (read more)
Wendyblack's Response to karren1's Review
Written on: 14/06/2013
Great price... New car... Thought there must be a 'catch' - but very pleasantly surprised.Loved their simple plans and conditions... Easy to understand and I agree the service is not that good
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★☆☆☆☆
“Have just returned from hiring a car from Avis at...”
Written on: 10/06/2013
Have just returned from hiring a car from Avis at Lanzarote airport. On going to the collection desk their agent went overboard about "excess cover" until I told her that I had annual cover. We picked up the the car in a darkish area and drove 20 miles to our hotel. On getting out my wife said there is damage to the valance under the front bumper on the passenger side and we assumed it was there when we collected the car. What a mistake we made in not checking the car in the airport. The... (read more)
★☆☆☆☆
“LDW Coverage is a rip-off”
Written on: 08/06/2013 by aww74 (1 review written)
I always book LDW/CDW coverage whenever I rent a car. AVIS advertise that if you have rental car coverage through your personal insurance or charge card, LDW offers you maximum protection while your personal insurance or charge card may contain a deductible. By that statement it implies that a deductible will not be imposed. Do not trust this statement especially when you buy this coverage overseas. They do impose a deductible. You have to read the small print at the time you pick up the... (read more)
★☆☆☆☆
“We rented car from Avis in Aarhus,,Denmark. On return,...”
Written on: 04/06/2013
We rented car from Avis in Aarhus,,Denmark. On return, we were shown a photo, only after we were inside the airport of two cigarette buts on the floor of the drivers side. We were a party of two families who do not smoke!! However they would not listen. The lady said she could not smell smoke but she had evidence. We told her when we rented the car, there were other papers and tissue from previous people left in the car so it was not cleaned properly. It was obvious the cigarettes were... (read more)
Artpasha7's Comment
Written on: 05/06/2013
We have since been in touch with the manager and he has refunded the extra charged.
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Showing 1 - 10 of 316 Reviews
★☆☆☆☆
“The worst car rental company!”
Written on: 31/05/2013 by hasdullah
I had paid the day before rent, after all I didn't get a car because of my european driving licence. After few call and e-mails I still didn't get my money back. The custumers service is TERRIBLE! (read more)
★☆☆☆☆
“ may 2013 got to admire avis for this one having moved...”
Written on: 30/05/2013 by pitmani (1 review written)
may 2013 got to admire avis for this one having moved their operation off the airport site citing the rent too expensive for them on airport they hit you with a 22 euro supplemement for the privilege of shipping you and your luggage 2 minutes away to their portacabin on the old disused airport and an 80 euro petrol charge bravo (read more)
★☆☆☆☆
“Avis Car Rental - dishonest (Bogus scratch claim costs...”
Written on: 28/05/2013 by Lv2trvl (1 review written)
We rented a car for 4 days in Dusseldorf, Germany. The costs was reasonable and we upgraded upon arrival. Upon return of the car, the attendant claimed there was a scratch above the license plate. In order to find the 'scratch' he had bent down on his hands and knees. My husband told him we did not scratch the car, and the scratch he pointed out was barely visible. The attendant told my husband that it could probably be buffed out with no charge to us-we took pictures. A week later we... (read more)
★☆☆☆☆
“Avoid Avis in Cyprus at all cost”
Written on: 26/05/2013 by birszi (1 review written)
I booked through rentalcars a car with Avis. I read the terms and conditions and was familiar that there might be an additional charge on the petrol, depending on the arrangement. At the car pick up, the agent told me we will make the contract that I return the car with full tank therefore no extra cost - he put on the contract fuel prepaid. I did so, returned the car with full tank and several days after the return, I was charged with an extra 60 EUR (more than contractually possible and... (read more)
★☆☆☆☆
“Lost the Car Key - AVIS then LOST the car!”
Written on: 23/05/2013
It took over an hour and a half on the phone to get through to through to the'Immediate' road-side assistance. Following this, we were given a four hour window in which someone would come to assist us. This service was over an hour late, causing my partner to be late for work, putting his livelihood in jeopardy. Seeing how strict Avis' return policy is: “Grace Period When returning AVIS’ vehicle be sure to bring it back at the time stated, we provide a 29 minute grace period when... (read more)
★☆☆☆☆
“Avis Shepherd's Bush Westfield, London--Appalling”
Written on: 18/05/2013
Avis sent me incomplete location details, so it took us 45 minutes to find the branch in the vast underground car park of Westfield Shopping Centre. I tried to phone, but the branch never answered even after I waited for 15 minutes, constantly being told that I was "next in the queue." There was no outside signage, and the branch was only visible after I found it inside one of the many lift lobbies. The counter clerk told me a silly story about the mall not allowing signage, even though... (read more)
★☆☆☆☆
“Watch you don't pay for things you said No to ! ”
Written on: 18/05/2013 by Raalfy
Malaga airport , Avis staff appear helpful but are under handed the way they present the hire form for you to sign , they fold the form over and ask you to sign the bottom ,be very carefull ! open the form out and you will find acceptance boxes already filled in for exccess and extra insurance , please read carefully as these charges are high if you do not need these ask for a new form to be printed excluding these extras .Do not be be fobbed by them saying you will not be charged ! you will... (read more)
Karren1's Response to Raalfy's Review
Written on: 10/06/2013
They should be shut down.. have done this to too many people.. and Flybe recommend them.... well what does that tell you?
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★☆☆☆☆
“Charged more than twice as advertised by Avis!”
Written on: 17/05/2013
AVIs hire cars in Malta. When we booked our weeks hire car online the price was £68.72 for a week. We ended up paying £158.95!! We arrived to be told there was a late fee of £15 as we were picking up the car after 8pm, although we had had to enter our arrival time when booking online and nowhere did it flag this up (and our plane had not been delayed) even though there were other folk picking up cars at this time also. Then we were charged £48 as there was some petrol in the car, unlike... (read more)
★☆☆☆☆
“Awful customer service ...”
Written on: 16/05/2013 by danjustin1970
Second time we have had problems with Avis (lots of different amounts of money has been taken from our account they do not know why). When spoken to customer service I asked where this was in the terms and conditions, lady 'Sue. could not tell me instead she argued, was rude and sarcastic. I was not allowed to speak to a manager and she told me I should have 'gone to find an Avis shop to get a leaflet' to get this information, despite this being an online booking, and I have all of the... (read more)
★☆☆☆☆
“Our rental that we had for less than 24 hours broke...”
Written on: 15/05/2013 by Tine08 (1 review written)
Our rental that we had for less than 24 hours broke down in the middle of nowhere. We call Assistance and they tell us to contact the location we rented our vehicle, only to find out they can't do anything. We call assistance again, and they send a tow truck. Tow truck picks up the car, and we're now stranded. We call assistance again, and they tell us a taxi is on it's way, and will take us to the nearest Avis car rental. We have 45 minutes and nobody shows up. We call assistance again, and... (read more)
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Showing 11 - 20 of 316 Reviews
★☆☆☆☆
“"service" Experience”
Written on: 12/05/2013 by IrinaAnderson
What happened to service in Europe? We rented a car from AVIS (Sicily) for two days and it was a fight from start till end. Staying in a hotel with an AVIS agreement, I started by asking the reception to arrange for the AVIS representative to come to the hotel, it took three days before the representative came in and only because we changed our schedule according to what suited them. Arranging the car! I like to pay for services and products in cash while travelling and asked if we could do... (read more)
Yaakov18's Response to IrinaAnderson's Review
Written on: 30/05/2013
Wow, Thank you for the heads-up. I saw this by chance when checking for a different company. I will make sure to arrainge a different vendor for our trip abroad.
James H.
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★☆☆☆☆
“fleeced”
Written on: 09/05/2013 by poconnor23 (1 review written)
Rented an Avis car at Dublin airport and arrived in early.My voucher stated pick up time 830am but I picked up car at 809am, nobody told me that I would be charge and extra days hire for picking up the car 20mins early. I was charged 44euros for the privilege Sheilsa Kildare stated in the review before complete ripoff merchants (read more)
★☆☆☆☆
“Don`t use Avis”
Written on: 07/05/2013 by Sheilakildare (1 review written)
We booked a car through Avis Uk website to be picked up in Sicily, we booked through Avis because of all the warnings on the web about using an Italian company we thought Avis would be a good way to go even though the cost of the car from them was £100 more. We thought if our contract was with Avis UK we would be safe from all of the scams we had read about. When we arrived to pick up the car we were told that they had given us an upgrade as the grade of car was not available we thought... (read more)
★★★★☆
“I am Happy with Avis”
Written on: 25/04/2013
My husband and I travel to Cyprus every year sometimes twice a year. Every time we get the offer from Monarch airlines to book with Avis and we are actually very happy with the service. The guy at Avis office is very useful and friendly. The only down site is that they do not keep the cars in the airport, they have a small mini bus that picks people up to drop them off to the closest Avis office which is of course very close by. We have experienced long delay last time to get the keys... (read more)
★★☆☆☆
“Bad experience”
Written on: 23/04/2013 by iuliababici (1 review written)
Hi everyone, Me and my partner just returned from a trip to Italy and we rented a car from Avis at Bologna airport. I went to Italy 3 days prior to my partner to meet a friend and we booked the car only when my partner arrived from UK. I booked the car on my name, using my debit card. Wehen I presented myself at the rental desk accompanied by my 6 years partner and my friend who's living in Italy, I was shocked by the treatment I received from the lady there. I am Romanian and so is my... (read more)
★☆☆☆☆
“I would highly recommend NOT using Avis”
Written on: 18/04/2013 by JEMMA-H (1 review written)
Ok so 1st of all my friends girl friend was getting a car out at AVIS GATWICK she gave all her details inc her card details and was told she needed to leave a £95 deposit for fuel, she had this amount in cash but they wouldn’t except cash only card. She didn’t have enough on her card so I asked the man if I pay for the fuel on my card then would that be the only payment they would take off my card has response was yes so I said my card is going to have nothing to do with the car... (read more)
★☆☆☆☆
“Adding Hidden extras”
Written on: 16/04/2013 by LKille
My car was supposed to cost £75 but this company took £246 instead. When I went to collect my car, a Renault Twingo, I was offered various upgrades on insurance, excess amounts etc, all of which I refused as the whole idea was meant to be cheap and cheerful. I signed the paperwork as requested and there was my big mistake. I did not read all the pages! They had added on super insurance and all manor of other extras which I had not agreed to. I was hiring the car so my friend who is a... (read more)
★☆☆☆☆
“Worst service ever”
Written on: 14/04/2013 by Mbrewster
The employee pretended that I went to another rental place and drop of the other rental that we had and take a taxi with my three little kids ( under 4 years old) because the car that we rent was not available . I asked if they coul give me another car and she smile and said no. (read more)
★☆☆☆☆
“Do not rent with Avis”
Written on: 12/04/2013
Had an expensive and poor experience with Avis. We booked online and were charged with a $300 dollar extra expense when we went to get the car. They said it was for insurance and fee for dropping off in a different location from pick up. We checked with our Insurance company who assured us we were covered on our own auto insurance for this vehicle. The lady at Houston airport refused to accept this and said if we didn't sign for the fees we could not rent the car. We will not rent from them... (read more)
★☆☆☆☆
“I rented a car from auckland bcd. They refused to walk...”
Written on: 08/04/2013 by panzercristy (1 review written)
I rented a car from auckland bcd. They refused to walk the car with me which had damage. They made me sign a paper that said it didn't. So I called the 800 number to report it. They said I would not be held liable for the damage. When I returned the car to the airport location they walked the car and said all was well. They gave me a receipt and sent me on my way. Five hours later they called to tell me they had crawled up underneath the car and a seal was broken and charged me $1000 for... (read more)
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Showing 21 - 30 of 316 Reviews
★☆☆☆☆
“Avis charged refill charge when tank was full”
Written on: 07/04/2013 by KateHartas
£68 They just took the money off my card without asking. I returned the car with a full tank on a Bank Holiday when the office was closed. So no discussion or inspection was possible. I have the receipt from the petrol station, and they have even said I can use their CCTV. in court! don't use Avis whatever you do. Especially Bristol Downtown UK. (read more)
★☆☆☆☆
“AVIS FARO: not telling customer what's on the contract ”
Written on: 26/03/2013 by eh2006re (1 review written)
Well, I had a bad experience with AVIS's Faro. as some customers complained, they just give the key and tell you where the car is located, never go out to check the car with you. When we arrived, it was later evening; it was dark on the car park apart from some road-light. My wife and I had to look carefully to have spotted a few scratch and dent and reported to the staff on the desk. My bad luck with this FARO AVIS was that they asked me to buy a full insurance when I picked the car... (read more)
★☆☆☆☆
“Fictitious car hire in France - despite not being...”
Written on: 25/03/2013 by Zbig
Fictitious car hire in France - despite not being overseas on dates in question - and not possessing a valid passport to boot!! Cost me 30Euros which my bank are investigating. Will never use Avis again!!!!!! (read more)
★☆☆☆☆
“I hired a car from Avis Perth(downtown) on 28th Jan....”
Written on: 24/03/2013 by welcomehaha (1 review written)
I hired a car from Avis Perth(downtown) on 28th Jan. The price quoted was 1604.28 Dollars which included a one way fee of 655 dollars as I intended to return car in Darwin.On finding out about flodding up north I returned the car to downtown Perth on 10th Feb. I would have expected to see a charge on my credit card for 884.28 dollars (to include Taxes & surchage) You can imagine my shock & surprise to find a deduction for 2174.49 dollars from said card.No explanation offered or given. By my... (read more)
★☆☆☆☆
“Avis London No Show!”
Written on: 23/03/2013
Reserved 5 days in advance a car in central London, went in to pick-up but was told there were no cars available and there was nothing anyone can do about it, the fools were sitting on an empty shop, not supplying what a customer had already paid. They tried to give me a rubbish car for a very high price, I told them to bog off. Then it will take several days for money to be given back, so end up out of pocket. Avis is the worste place to rent a viechle. (read more)
★☆☆☆☆
“Terrible Avis and Budget”
Written on: 22/03/2013 by Petyobox
Never ever Avis or sister company Budget. Been with them few times,every time had a problems. They have the most terrible customer service. (read more)
★☆☆☆☆
“Beware The New Avis Rip Off”
Written on: 19/03/2013 by Tjoiner (1 review written)
Avis car hire proportion to be the customer friendly face of car hire across the world. I have just rented an expensive car from them for a week in Portugal. The hire prices claim to be inclusive of all taxes, but you will be hit with a bill for £100 on top of the advertised cost for airport charges, toll fee registration charges, and 'circulation' charges. The total maximum cost of your hire will be held against your debit card, and it will no be returned for at least 2 weeks after you... (read more)
Ted33's Response to Tjoiner's Review
Written on: 16/05/2013
Wow thats just happen to me this week !!!! . service was great when collecting the car and selling all the extras but dealing with the refund in the branch was dreadful. Customer service was much better and confirmed that they would do a manual refund and it would take 48 hrs. Shame the guy in the branch couldn't do that! I agree with your comments. feel this is a company policy
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★☆☆☆☆
“Avis in Chile, don't even think about renting from them”
Written on: 15/03/2013 by GlobeHopper (1 review written)
I've been having a winter getaway in Chile since the first week in February. During that time I reserved Avis cars for 4 separate roadtrips. On the first trip (Patagonia) everything was OK. On the second trip (Santiago and points north) I had a Group C car reserved but the manager stated that I would have to take a smaller Group B car at the same price because they were out of Group C cars. I had to explain to him when something like this occurs an upgrade is given and not a downgrade.... (read more)
★☆☆☆☆
“AVIS - They TRY HARDER to rip you off”
Written on: 12/03/2013
I don’t mind good aggressive selling. But when you are being sold ‘products’ hoping you will not notice or hiding stuff from you – is not on. I booked a car on the British Airways AVIS website. I only needed a car for a day so not worried about the size. When I made the booking – selected a Group B. Upon pickup I was told it was going to be a Fiat 500. Clearly Fiat 500 is a Group A. Asked why that was happening – also being a BA Silver customer – I was entitled to an upgrade... (read more)
★☆☆☆☆
“No transparency in their paperwork ”
Written on: 12/03/2013
Appalling rushed service at the Alice Springs airport counter. When I booked on line I did not request comprehensive insurance as my work covers that. Yet, this was included automatically in my paperwork. And I blindly signed it trusting that it was the same as I had requested online through the Qantas site. The woman did not ask if I wanted the extra coverage - and the cost effectively doubled. At the time what appeared as efficency at the desk was really a rush that discouraged me reading... (read more)
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Showing 31 - 40 of 316 Reviews
★☆☆☆☆
“Avis France - avoid at all costs”
Written on: 11/03/2013 by just_the_facts
Rented a car at Avis: part Dieu Lyon. Was about $140 for a 3 day rental. Was late by an hour on the return, and with 1/8 of a tank below full. Attendant waved me on - no problem. A couple weeks later got an extra $250 on my credit card. Web site for complaints doesn't work and toll phone number charges *me* to complain. Eventually after numerous calls they agreed I was right, and the fees was absurd. They said they would waive the late fee, and give me a credit for the gas. They only... (read more)
★★★★★
“Car hire Faro”
Written on: 26/02/2013 by jghickman
I have rented cars for my one month holiday in the Algarve for the last three years, with Avis, having tried many many others,I found Avis to be easy to collect and return. The excellent nearly new vehicles were a treat, and added to my holiday enjoyment. They are not either the cheapest or dearest, but you only have one holiday a year so these are the best.If you have to look around for the cheapest rental maybe you should stay at home. (read more)
★☆☆☆☆
“Misleading, money grabbing dirt”
Written on: 24/01/2013
I hired a car from avis Nottingham depot for 1 day. I rang the company instead of booking online and got a great deal, or so i thought. I pre-paid over the phone and was informed of the deposit and was happy until i went to pick the car up. It showed on there system i had only payed £17.99 and not the £27.99 which had been taken from my account. When i made the booking i asked about an additional driver, i was told they have to be 25 and over and have had a full uk licence for 12months.... (read more)
★☆☆☆☆
“Thieves”
Written on: 23/01/2013 by sullyabf
I will never use Avis or Budget again. I booked a vehicle through Budget and was given a car by Avis in Bremen airport, I had the car for 3 days and used it for approx 100 Kms. On the day of the return flight the car would not start, I phoned the Avis break down and could not get anyone out to me so I was forced to make other arrangements to catch my flight. I was told to leave the car and drop off the keys at the airport. I then found that they had taken £264 from account with no... (read more)
★☆☆☆☆
“AWFUL CUSTOMER SERVICE!”
Written on: 22/01/2013
I will NEVER EVER use avis again, after been told rudley by a member of their staff that if i was not there to take delivery of the car it was TOUGH and they would not leave it or wait! Even though i had specified a time when i would like the car deliverd - which was no problem at the time of booking. I cancelled the booking as i will not put up with rude and agressive customer service! (read more)
★☆☆☆☆
“Deceptive Business Practices”
Written on: 15/01/2013 by MichaelFrench3028
I had first tried to book on line via the 'Car Hire Quote and Booking' tab on their main website. The transaction failed so I called on their rental number and made an identical booking. I made a reservation in good faith paying upfront what I thought was the full amount at £69.60 for the rental period that I thought included delivery and collection that was itemised on the booking confirmation. Two hours before delivery was due I received a call from AVIS asking for a further £30 for... (read more)
★☆☆☆☆
“Worst ever ....”
Written on: 12/01/2013 by Peanut74 (1 review written)
Avis at Munich airport is the worst I have seen. When we returned the car, the attendant found scratches under the bumper - not visible unless you get on your knees and feel for it. It's like he knew it was there, makes me wonder how many others have paid for that scratch before me. He charged euros 580 and staff at the counter were unhelpful, rude, incompetent, indifferent starting from the Manager Eva Moura who was least bothered about bad customer feedback, she is... (read more)
★☆☆☆☆
“beware the hidden cost of extra insurance-AVIS CAR HIRE”
Written on: 11/01/2013
I did an internet booking for a hire car from AVIS Edinburgh in june[ the cost was £175.74]-the holiday was actually in october 2012. When I was planning another trip this week I noticed my bank statement showed the extra payment i made at the airport to reduce the excess of £1000 [I had no idea it would be this large] was a staggering extra £199.54 !!! I thought I must have paid twice at first but the company checked my account and said it was correct and that they had more than doubled... (read more)
★☆☆☆☆
“Avis - Terrible customer service”
Written on: 09/01/2013 by mouchface
I just moved house and wanted to hire a car for the period where my family was visiting for Christmas to collect them from the airport and take them to places but the man at Avis refused me the rental car as I couldn't prove where I lived. I had a utility bill and a letter from my solicitor who I bought the house through and also said he could phone my estate agent who would confirm that I bought the house but because I didn't pass some online address check they use he wouldn't give me the... (read more)
★☆☆☆☆
“NO! to Avis Malta Airport”
Written on: 02/01/2013 by siestanow (1 review written)
Avis refused to accept our American Express (full coverage to 100,000 USD) insurance without putting a hold on the car for the full value of the car (10,000 Euros for a Suzuki roller skate in a poor state of maintenance). Then - supposedly to compensate for the trouble of being forced to buy their basic insurance (which more than doubled the price of the rental) - we were told that if we brought the car back half full of gas, we could at least recoop 30 euros. On returning the car with the... (read more)
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Showing 41 - 50 of 316 Reviews
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Missohlsen's Comment
Written on: 16/06/2013
I have just been charged £74.50 for a tank of fuel for a Fiat 500 which I returned full to the rental location - figure this out and they have still authorised more money from my account