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| Reviewer Rating | 3.1/10  |
|---|---|
| Overall Rating | 3.8/10  |
Write a review of bid-up.tv To share your experiences with others. Have you bought anything from bid-up.tv? What was the quality like? How quickly did they deliver your purchases? Do you love the presenters or hate them? Who's your favourite.
Full review by
Guest.
on 16th Apr 2008
User Rating : 0
Respect :
0
Good Points: Some bargins to be found
Bad Points: Customer Service
General comments: bid-up.tv is poor! There are plenty more shopping channels with a more reliable customer service. I bought a product in December and arranged a collection to return it. 3 appts made, nobody turned up. Collected on 4th occasion on 18th January 2007. As of today I have still not received my refund. Telephoned numerous times. Once told refund had been processed whilst I was on telephone (lie), another time spoke to manager who said he'd contact me with 5 hrs (no contact) and last week assured that refund had been issued via manager. Cannot find telephone number for head office in UK. Beware if you need to return item as many problems may occur. Not worth the hassle
Guest.'s review and ratings | 123 words
Review by
pschween
on 6th Apr 2008
User Rating : 3
Respect :
0
They really need to have a solid after sales customer service, if they want to keep your customers. They have lost me, for the sake of a few pounds of return postage.
pschween's full review | 67 words
Review by
Guest.
on 5th Mar 2008
User Rating : 1
Respect :
0
good overall.......they must sub contract their delivery drivers......I wasn't even left a tracking number when my orders couldn't be delivered even though I had proposed a 'safe place' for that eventuality. Consequently goods to the value of some considerable sum are wandering somewhere out there...........where , I've no idea. I was not at home after being rushed to hospital... nice to come home to... NOT!
Guest.'s full review | 95 words
Review by
chelmerville
on 21st Feb 2008
User Rating : 1
Respect :
0
Beware of price comparisons with the internet.As an example about a week ago either price-drop or bid-tv offered a 10 DVD set of "Prime Suspect" and they stated that they had checked on the Woolworth site and it could be bought for £89.99 (true, I've just checked) with free delivery. They started the auction at £40.00 and eventually they were all sold for £34.99. While the auction was in progress, I checked on Amazon.co.uk and the set cost £34.99 with free delivery and if ...
chelmerville's full review | 222 words
Review by
Guest.
on 12th Feb 2008
User Rating : 0
Respect :
0
Bid and won an Item on 28th Dec 2007. Name as a winning bidder appeared on TV screen. No call back for payment.
When contacted they deny receiving bid. Have proof now that call made and accepted. Customer service contacted many times still waiting an answer nearly 7 weeks later. Have written to sit-up channels. No response from them also. It must be company policy.
Guest.'s full review | 63 words
Review by
Gordon12
on 8th Dec 2007
User Rating : 10
Respect :
0
Just started to use bid up tv and it brilliant. Goods ordered were received before the 7 day deadline. Excellent. All I can say is I will never buy from stores again you save so much money buying from these fantastic shopping channels.
Gordon12's full review | 47 words
Review by
dumbo54
on 23rd Sep 2007
User Rating : 6
Respect :
0
If it wasn't for the phone costs and postage I would buy a lot more. I only ever returned one item that was sent me as wrong goods. Customer service is expensive to call and although they paid the item value back to my credit card, I still ended up paying to return goods I never ordered in the first place. They return the item price but you still loose the £7.99 postage so not worth returning anything best advice is make sure it is something you really want and at a cheap price or go out s ...
dumbo54's full review | 161 words
Review by
Mazz25
on 27th Feb 2007
User Rating : 10
Respect :
0
Myself and my hubby have ordered from bid-up many a time, and so has hubby's grandad and mum.. We have never had any problems to date.
You see the item on telly, you phone the number on the screen, follow the instructions and within a short while one of the customer service advisers call you back and take all your details. After ordering a few times, if you'd rather not keep having to go over your payment details, etc., you can choose a password that they will ask you each time and another s ...
Mazz25's full review | 156 words
Review by
phippsp
on 28th Jul 2005
User Rating : 0
Respect :
0
Bid-up.tv have very poor customer service. I was advised that I could order and then pay 3 days later, but received 20 calls in 2 days from them. I spoke to a team leader who assured me this would not happen again but the next day same thing. I spoke with another team leader after being hung up on by a rep and she said that she cannot stop me being harassed by their 'dialler' system. I had to cancel my order and request that my details be removed!!! I would not rate them at all and suggest ...
phippsp's full review | 129 words
Review by
lissapink
on 6th May 2005
User Rating : 0
Respect :
0
We ordered goods from bid-up. TV which came within a week, they were smashed. I rang them to send goods back which they collected months later, then they told us we had to re order once our last payment was sent back to us, but then they may have sold out anyway, so we said this was not fair after a long phone call they allowed us to stick with same order and have goods sent out to us.
The goods came weeks later and were totally wrong goods to what we ordered, we rang to complain but no one wa ...
lissapink's full review | 163 words
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