LateRooms.com Reviews - www.laterooms.com

★★★★☆
4.4 / 5
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“missed leading pricing”

Written on: 29/06/2014 by 495Romero (1 review written)

Your pricing is misleading...directly above the cost when booking my two night stay it states 2 consecutive nights from £25 per night. Although grammatically correct it does mislead you into thinking that you are offering that rate. Very disappointed!… Read Full Review

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Laterooms.com's Comment

Written on: 01/07/2014

Hi and thank you for your review. We do try and make our price information as clear as possible and I will pass this on to the appropriate department as we have no intention in misleading our customers. Thank you for taking the time to leave feedback. (David)

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“Double booked”

Written on: 29/06/2014 by ElijahLake470 (1 review written)

I have used Laterooms for this hotel before without any problem and saved some money. But on this occasion was disappointed to have a phone call from the hotel saying that because of double booking there were no longer any double rooms available in this hotel and was offered a room in their sister hotel. To which I still waiting confirmation. So I was slightly put out!!! so on this occasion not completely satisfied!!!… Read Full Review

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Laterooms.com's Comment

Written on: 01/07/2014

Hi. Thank you for submitting this review. As you know from booking through us before, our booking process does work and we allow many people to be successfully accommodated without issue. I am sorry that this particular reservation was double booked and please accept my apologies for the worry and inconvenience this caused. I hope that you were eventually provided with a room that met with your satisfaction but if you would like me to look into this further please respond to this comment quoting your booking reference number and I can investigate this on your behalf. (John)

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“could be better”

Written on: 25/06/2014 by Isabelf98 (1 review written)

Saying double room, it was more like single room,wash room was shared,couldn't even close the toilet door due to stiff door,dark paint quite depressing,no freshness in the atmosphere,lot of dust in the air… Read Full Review

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Laterooms.com's Comment

Written on: 01/07/2014

Hi. Really sorry to hear about the conditions you mention here. If you would like me to investigate this please reply to this comment with your booking reference number. In the meantime, thank you for taking your time to post this message as we value any way of ensuring we improve the service we provide to our customers. (John)

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“what has happened to confirmation Emails?”

Written on: 25/06/2014 by Tennantqn295 (1 review written)

As users of Laterooms we have up until recently been more than satisfied with the company, but lately we get no comfirmation Email about our bookings, this means we have to either ring or Email our hotel to check we have a firm booking. It isn't good enough, you need to know your booking is secure… Read Full Review

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Laterooms.com's Comment

Written on: 25/06/2014

Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. There should be no problem with the confirmation emails being sent through to those booking, is it possible they went into your spam folder or there is a filter which is blocking them at your end? If there's anything we can do for you in future please don't hesitate to get in touch. Meanwhile thanks a lot for your feedback and for taking time to leave a review (James)

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“Folkestone”

Written on: 25/06/2014 by MakaylaMeadows45 (1 review written)

The booking was straight forward, only problem is I can't print the booking recipt off as you are useing a differnt format to me… Read Full Review

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“Basic accommodation but good value for Manchester”

Written on: 25/06/2014 by Rogeliog338 (1 review written)

Quite basic but clean and a fair price for proximity to Manchester city centre… Read Full Review

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“Failed on web site”

Written on: 24/06/2014

I was unable to change my CC on your website and then ended up ringing your call centre as I could not get the web site to respond at all. Your customer advisor was friendly and helpful as much as he could be. My booking was completed over the phone, but he had to ring the hotel to find out about Pets even though it is listed as a Pet Friendly hotel. I was holding so long I ended up ringing off and he rang me back. I object to holding when I am paying for the call… Read Full Review

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“The Grand Hotel Llandudno - A Very Tired Hotel”

Written on: 24/06/2014

We have just spent 4 nights at The Grand Hotel Llandudno, unfortunately all the superior double and twin rooms were booked up so we had to accept a standard double room. The room was so small we were in each others way as we tried to move around I lost count of the time we banged our knees as we passed between the bed and the table/chest of drawers. The room was in need of plenty of repair work, the door frame was damaged, there were several places where the wall paper was ripped and there… Read Full Review

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“Location, checkin Staff could work on their customer...”

Written on: 24/06/2014 by Charlie84 (1 review written)

The hotel was good value for money and in a great location. However we checked in after a long days travel after midnight on our first night and the gentleman that checked me in was extremely rude. I have worked in hotels for 15 years and would never allow my staff to handle a guest like that. On check in he took our money and throw a card in front of us, I had to ask our room number, floor level..he did not explain anything about the hotel or its lay out. It was very poor customer service… Read Full Review

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“Poor Quality”

Written on: 24/06/2014

Have stayed before and normally can't complain however the last time we stayed the room was like a hostel! The wallpaper was peeling, the bed was so uncomfortable that when you sat down you could feel the springs. The bathroom was a total different matter, it was horrendous! There were dead flies on the floor, wallpaper peeling, pen had been drew on the wall, the toilet was falling apart and was difficult to flush, there was no bath but a shower that flooded that had black all around it, on the… Read Full Review

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“lack of commuication”

Written on: 24/06/2014

When we tried to check in to the hotel, they had NOT received my booking from Late Rooms.................. Luckily the room we had booked was still available, the staff were very good with us. using Laterooms.com seemed very user friendly, but when you check in and the hotel haven't received your booking from Late Rooms, this makes you wary about using them in the future. I would use Late rooms again but I may check with the hotel directly to see if they have received my booking… Read Full Review

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“Going to concert in belfast”

Written on: 23/06/2014 by Samarah16 (1 review written)

Very basic but very comfortable and quiet. Very central to shops, bars, train/bus station etc. lots of places to eat! Not much of a view from our room. Just pigeons on the roof. Room was very hot..... No air conditioning! We paid £76 for one nite which I thought was quiet expensive but this always seems to happen when their is a big concert in the odyssey arena! Was ok for one nite only… Read Full Review

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“LIKED LATE ROOMS”

Written on: 23/06/2014 by KassidyDuggan (1 review written)

Have booked with late rooms before and would use again. Only problems were we wanted a guaranteed twin room and this wasn't guaranteed. Also chat line assistant did not understand our question about booking breakfast on arrival and still getting the £5.50 discount price (we only wanted one of the three mornings and this did not seem to be possible), so we just wrote thanks and gave up… Read Full Review

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“central location, with lots of shops and pubs around. ”

Written on: 23/06/2014 by Taylorcf300 (1 review written)

Stayed here for one night on a business trip. Whilst dated, everything was adequate for a place to stay for the night. The convenience of shops, pubs and restaurants really was advantageous. Breakfast was tasty… Read Full Review

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“Last minute hotel booking”

Written on: 22/06/2014

Through Late Rooms I managed to book a room at less than half the going rate which was a good deal. I wouldn't have rated the hotel 4 star, as it purports to be - worn carpets, bathroom tiles v slippy and in places uneven, bath stained in places, and staircase up to the first floor rooms was the steepest I've ever seen in any accommodation - but the room was clean, bed v comfy, warm welcome, good breakfast. Just surprised to find I had to pay on leaving when I thought I'd already done so on… Read Full Review

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“Let down by bathrooms”

Written on: 22/06/2014

We booked 2 rooms, both of which were clean, well laid out and generally had everything you needed (no hair drier). The service was friendly and the evening meal, normal pub standard. My main complaint would have to be the awful showers, one was totally unusable (boiling hot water only) and the other rather weak. In the morning the breakfast was good although having boiling water for tea instead of that stored in a flask and a smaller jug for milk (not easy to pour from a shared 3 pint jug into… Read Full Review

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“COMFORTABLE CLEAN AND FRIENDLY. COULD DO WITH A WEE...”

Written on: 22/06/2014 by yxClarke263 (1 review written)

COMFORTABLE CLEAN AND FRIENDLY. COULD DO WITH A WEE BAR FOR THE NITE CAP AFTER A CONCERT… Read Full Review

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“Being abler print easier”

Written on: 22/06/2014 by KaneFitzpatrick (1 review written)

We found it easy to use thus site. But it was difficult to print off the reservation I had to copy and paste into a word document Before it would print … Read Full Review

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“Confusion over payment”

Written on: 22/06/2014 by hpWheeler1945 (1 review written)

Easy to sign up and book. Card details taken "to secure room" with a view to paying hotel direcly but when I turn up to hotel I've paid. Still not sure whether I have paid or not… Read Full Review

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“Disappointing stay”

Written on: 21/06/2014 by DerrickWillis (1 review written)

Late room booking but still disappointed with room. Had stayed 2 nights in Keswick prior to staying here in a far superior room for less money. The building work at a nearby hotel meant two sleepless nights. Drilling and noise started early as our stay was mid-week. Breakfast was poor. The hotel did not feel welcoming… Read Full Review

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