LateRooms.com Reviews - www.laterooms.com

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“NO ROOM BOOKED ”

Written on: 08/09/2014 by lin209 (1 review written)

Booked an over night stay at spring grove tavern hudderfield for 6th sept we arrived to book in and no room for us I dont know if this was fault of laterooms or management at tavern not good experience dont think i would use laterooms again , luckly we were booked into another b&b by spring grove tavern i will be checking my bank account as it was more expencive and hope i have not been charged extra as it was no fault on my behalf. I would have like to have known that the B&B we booked was… Read Full Review

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Laterooms.com's Response to lin209's Review

Written on: 09/09/2014

Hi,
Thank you for sending through your comments and please accept my apologies for this overbooking situation and the worry and inconvenience it has caused.
When a customer makes a reservation on our site this is against availability loaded by the property itself and it is their duty to ensure that this is maintained and up to date. I sincerely apologise for whatever lack of internal communication prevented this hotel from closing out their allocation, leading to this overbooking. I was, however, pleased to hear that they assisted you in finding an alternate place to stay. Please rest assured that we booked this in good faith on the allocation provided by the hotel and we had no indication that there was an issue.
Once again, please accept my apologies for this booking issue but I hope that this response has shown how we do take on board concerns when they are raised and strive to assist here at LateRooms.com.
(John)

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“failed booking as no confirmation sent but charged”

Written on: 02/09/2014 by ashleymalpass (1 review written)

Ref- 27214535R i recently booked a hotel in torquay, upon payment and putting my card details in the website crashed and i recieved no confirmation,(this was confirmed on the phone to IC with customer services after date of arrival) as i presumed the booking was not made as no confirmation or reference number was sent i booked another hotel for the same night as first hotel come up as fully booked when i tried to rebook i was charged for BOTH hotels and after speaking to customer services they… Read Full Review

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Laterooms.com's Response to ashleymalpass's Review

Written on: 03/09/2014

Hello,
I am sorry to hear of your experience and I would like to apologies for the inconvenience caused. I have investigated this issue for you and can see that my colleague has been in contact to resolve this issue on your behalf.

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Ashleymalpass's reply to Laterooms.com's Comment

Written on: 03/09/2014

Hello
Yes your colleague has been in contact and returned my every call and e-mail but a 50% refund is the final offer off management unless i take matters further so i have excepted this offer.

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“Amendments”

Written on: 25/08/2014 by Howell91 (1 review written)

Booked a hotel at Manchester airport, then had our flight changed to the following day. Late Rooms would not let us change our booking to the following night. … Read Full Review

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Laterooms.com's Comment

Written on: 25/08/2014

Hi,
Thank you for your feedback. I was sorry to hear that we could not amend your booking following your change of plans however I must stress that the policies for reservations made on our site are those of the accommodation booked. If you could kindly reply to this comment with your booking reference number I will gladly double check the policy that was agreed to when you made this particular reservation.
I hope that, despite this, you enjoy your time away.
(John)

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“Late rooms - BEWARE, BEWARE, BEWARE!”

Written on: 18/08/2014 by KarenFitzgerald (1 review written)

I would never use laterooms again. Booked 3 rooms in a hotel for my brothers wedding. Recieved the email confirmation, job done I thought. When we arrived only 2 of the 3 rooms had been booked and no hotels available in the area. Ended up having to pay £110 more for a hotel a long distance away as it was the only option. The stress and upset completely ruined our enjoyment of the wedding. After multiple emails and phone calls over the last few weeks laterooms are blaming us as they are saying… Read Full Review

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Laterooms.com's Comment

Written on: 18/08/2014

We are sorry to hear of the inconvenience caused and also your frustration with the matter at hand, we have tried to look into this for you and we cannot find any records under your name. If you could respond to me with your reservation reference we will investigate further for you ( Paul )

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“failed & let down”

Written on: 06/08/2014

We booked 2 Superior Doubles the Wessex Hotel in Street back in May 2014 in plenty of time for the Glastonbury Abbey Festival in August - all went fine & we received our confirmation from Late Rooms - job done we thought..... until we receive a telephone call mid July from the Hotel explaining due to human error they'd double booked our rooms & could we log on to Late Rooms and cancel. I contacted Late Rooms Customer Services who we very nice & understanding saying the would insist the the… Read Full Review

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Laterooms.com's Comment

Written on: 07/08/2014

Hi,

I am sorry to hear about the disruption to your plans caused by the hotel overbooking and I apologise for the fact that the popularity of the event meant that suitable alternate accommodation could not be found.

While I am pleased that you will still be attending the festival, the conditions are not what you had in mind when planning this all those months ago. If you would like me to look into this further please reply to this comment with your booking reference number and I will be happy to discuss it with you.

(John)

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“Never again”

Written on: 02/08/2014 by LolaSchultz (1 review written)

Easy to book and get your details but helpline staff not very helpful. Because of your aftercare service will never use it again nor recommend it to anyone… Read Full Review

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Laterooms.com's Comment

Written on: 03/08/2014

Hi LolaSchultz's,

I am sorry to hear of your experience with our phone service and the inconvenience this has caused you. If you can provide me with your booking reference number I can have a look into this for you. (Sacha)

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“Worst Travel Booker”

Written on: 18/07/2014 by upWarren254 (1 review written)

I booked accommodation through LateRooms and due to unforeseen circumstances had to cancel and according to their site they charge no booking fee or cancellation fee. That's a joke as when I called to cancel I was told I was unable to have a refund and I would lose the full amount. I found this astonishing as I was cancelling 4 weeks before checking in. I'm still out of pocket and taking this further. I wouldn't use LateRooms ever again nor will I recommend them to anyone. Stay clear… Read Full Review

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Laterooms.com's Comment

Written on: 19/07/2014

Hi,
Thanks for leaving your feedback about your recent booking. I was sorry to hear of your dissatisfaction with this reservation. Bookings made through our site have different cancellation policies, as determined by the hotel in question, and it could be that you booked an advance purchase rate booking which are non refundable in the case of cancellation.
If you wish to reply to this message and provide your booking reference number I will gladly look into this for you.
John

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Jarman_Ah's Comment

Written on: 25/07/2014

Yes! Absolutely! "Worst Travel Booker". I hope everyone reads your story carefully. I second it... my cousin in England, who tried to deal with them on my behalf, will "third" it. In the last twelve or fourteen years I have made use of upwards of twenty travel bookers, and I have to say they have ALL been highly satisfactory -- peas in a pod, really -- except this one. Thety may OFFER you free cancellation (as they did to me), but just try to get them to follow through with it! The excuses for why you CAN'T cancel your booking are legion, and, the more you argue and demolish each new excuse, the more bizarre their reasons become. After weeks of saying that they never tried to cancel the booking because their security requirements for the cancellation weren't fully met, they finally said that they HAD rung the hotel to cancel the booking, but that there was a "language problem" (the hotel is in Palermo, Sicily, not -- as you might have expected -- Ulaanbaatar, Mongolia, or Addis Abbab, Ethiopia), and, finally, that the hotel had decided to enforce its own cancellation policy and overrule the booking form laterooms had provided, and so, narturally, this had nothing to do with them and that the customer would just have to forfeit the full amount. Their "helpful" suggestion was that I should just pass on the loss to my travel insurance company... laterooms wants nothing to do with any talk aboiut THEIR obligations. I've had weeks and weeks of emails and excuses from laterooms, and I will publish the full story (with direct quotes from their responses) when the last chapter has finally been written... but until then, take care. All those other travel sites -- booking.com, ratestogo, onhotels, easytobook, hotelTravel, alpharooms, etc etc -- all do their job efficiently and with the customer's interests high on their list of priorities. Stick with them and give laterooms a WIDE berth.

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Laterooms.com's Comment

Written on: 25/07/2014

Hi,
Thank you for taking the time to leave your comments. I was concerned reading the issues that you raised and I would like to apologies for the inconvenience caused. If you would like me to look into this matter for you, if you could provide me with your booking reference number I will happily assist.

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Laterooms.com's Comment

Written on: 27/07/2014

Hello, which booking is this regarding, Jarman_Ah? I can look into this if you want. (David)

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“False advertisment on cancelation policy!”

Written on: 16/07/2014 by Powermh495 (1 review written)

I will not be using Late Rooms again after being lured into a false sense of security regarding a cancelation policy for a hotel. The description before proceeding to booking states 'Cancellation is 48 hours prior to arrival or the total stay will be taken'. When I tried to cancel 96 hours prior to arrival, Late Rooms told me the policy was an advance credit card rate which was non refundable and non transferable. They told me, with an unprofessional giggle, that the description was an old one… Read Full Review

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Laterooms.com's Comment

Written on: 17/07/2014

Hi,
I am sorry to hear of your experience but it has been confirmed that one of my colleagues has resolved the issue. If you need any other help you know where to get us. (Sacha)

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Jarman_Ah's Comment

Written on: 25/07/2014

Hi! I wrote to you some days ago, as a kind of "last ditch" help. I hope you can "resolve" the matter for me also., and in a more satisfactory way than your Customer Solutions people (they just sent an email saying that, as I hadn't replied fast enough to meet their requirements, they had marked the matter as RESOLVED... which, of course, seems to be laterooms -speak for "no refund".

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Jarman_Ah's Comment

Written on: 25/07/2014

There were no giggles when I contacted the Customer Solutions Department, but maybe that's because you can't laugh on email. Telephoning isn't so easy, because they don't always pick up the phone, and when you're ringing internationally, that's a real worry... precious hours tick by and your cancellation deadline is getting inexorably closer. With most of the booking sites, all it takes is to log on and press the "cancel this booking" button, but not laterooms.... their site announces that they need you to ring them (the telkephone number they give you has bno country code... they don't want to make it easy for you!) and quote your booking number. When you (finally) manage to do this, you find that this is not nearly enough for laterooms; there's a LONG list of questions to answer (none of these are mentioned on their booking form), to guard, they tell me, against "fraud against the booking". The thought of a gang of international fraudsters hacking into passwords and/or booking numbers, and maniacally cancelling people's hotel bookings all over the world was enough to make ME giggle, but laterooms, it seems, is desperately worried about this. So the qquestions go on and on until there's one you can't answer, and then they say, "Well, in that case, the booking can't be cancelled". Even when you finally DO ring them back with the detail they required, that doesn't mean they will cancel... their commission means too much to them for that! Now comes the delaying, obstructing, and confusing tactics, where they tell you one thing and then deny it, blame you and then blame the hotel (some hotels around the world, they seem aghast to find, don't even speak English!), but the bottom line is always the same: there won't be any refund, regardless of what they offered on the booking form. They'd rather you took it up with your travel insurance company.... then their commission is safe. Laterooms is the only booking site I've ever used that I would never use again, and am warning people off. Have nothing to do with them.

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Laterooms.com's Comment

Written on: 27/07/2014

Hello, which booking is this regarding, Jarman_Ah? I can look into this if you want. (David)

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“WRONG BOOKING”

Written on: 29/06/2014 by 406Morris (1 review written)

Booked hotel with you for 2 nights. Received email, all looked ok. Recieved a second email stating only one night was booked. Had to then call hotel who confirmed only one night was booked. Thankfully I checked both emails. Not pleased !!!… Read Full Review

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Laterooms.com's Comment

Written on: 01/07/2014

Hi. I was sorry to read that you had issues with your booking and that you had to inconvenience yourself into chasing the matter. If you would like me to look into this for you please reply to this comment with your LateRooms.com booking reference number and I will gladly investigate what happened on your behalf. (John)

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“not good hotel sorry”

Written on: 29/06/2014 by Burnhamuz107 (1 review written)

where do you start. not rite 4 one. no offence but stay there to find out… Read Full Review

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Laterooms.com's Comment

Written on: 01/07/2014

Hi. I'm really sorry to hear that you appear to have had a bad experience. If you would like us to look into this for you please reply to this response quoting you LateRooms.com reference number. In the meantime please accept my apologies for any disappointment encountered. (John)

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“Terrible place ”

Written on: 23/06/2014 by McMahanwa389 (1 review written)

Booked for Blackpool kind of last minute stayed in the Turkish palace and it was awful staff was nice room had ciggy burns in the carpet me and my partner had 2 single beds when we requested a double, beds was tiny!!! Wall paper hanging of the walls! And fire alarms being set off at 6 in the morning wasn't particularly the best wake up call! Over all well peed off… Read Full Review

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Laterooms.com's Comment

Written on: 24/06/2014

Hi, really sorry to read about your disappointment. If you have any further information please don't hesitate to email and we'll do our best to investigate this further. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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“Very disapointedwith the hotel position”

Written on: 19/06/2014 by Isiah56 (1 review written)

We wanted a hotel near Tilsbury for a cruise. The hotel was listed as 9 miles from our port when in fact it is 25 miles from it… Read Full Review

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Laterooms.com's Comment

Written on: 20/06/2014

Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. If there's anything we can do for you in future please don't hesitate to get in touch. Meanwhile thanks a lot for your feedback and for taking time to leave a review (James)

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“Nice'n easy”

Written on: 18/06/2014 by Tonyi305 (1 review written)

Quick easy and user friendly site with good prices!… Read Full Review

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“worst room ever”

Written on: 09/06/2014 by Nolac303 (1 review written)

4* not. Stayed in the 2 bedroom apartment. Advertised king size bedroom and plasma tv. But room was double bed, LCD tv. Oven was not clean. The bedroom didn't hsve a lampshade,curtains didn't cover the whole French door.table and 2 chairs in one room nothing in the other. No wardrobe to hang any clothes only a chest of drawers. No private outdoor space as superior room was next door with no dividing fence. Booked for 2 nights left after the 1st night. Would never book there again didn't want… Read Full Review

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Laterooms.com's Comment

Written on: 10/06/2014

Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. If there's anything we can do for you in future please don't hesitate to get in touch. Meanwhile thanks a lot for your feedback and for taking time to leave a review (James)

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Welshiegirl's Comment

Written on: 10/06/2014

How can i find out about getting a partial or full refund

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Laterooms.com's Comment

Written on: 11/06/2014

Hi. Although I can't make any guarantees about what you may be eligible for once we've had a change to look into your issue further, you can contact the service team. Thanks a lot (James)

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“avoid this hotel at all costs”

Written on: 08/06/2014 by daisymay01 (1 review written)

this is a warning to anybody thinking of booking a stay at the west cliff inn, we had a one night stay there and i can honestly say it is the worst hotel i have ever stayed in , the room was dirty and extremely tired but by far the worst thing about this hotel is the manager who is both rude and obnoxious. we found dirty underwear in our room left by a previous guest , our complain was met with insults and aggressive behavior. our message to anybody looking for somewhere to stay in Bournemouth… Read Full Review

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Daisymay01's Response to daisymay01's Review

Written on: 08/06/2014

This was for our stay at The west cliff inn, bournemouth

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Laterooms.com's Response to daisymay01's Review

Written on: 09/06/2014

Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. If there's anything we can do for you in future please don't hesitate to get in touch. Meanwhile thanks a lot for your feedback and for taking time to leave a review (James)

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“star rating”

Written on: 08/06/2014 by Willow64 (1 review written)

Stayed at the bella Vista hotel llandudno last week under no stretch of the imagination is this a four star hotel in fact it is not a hotel it is a BB and would struggle to get a two star rating who on earth gives the hotel ratings… Read Full Review

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“Single room, single occupancy turned out to be 8 bed dorm ”

Written on: 07/06/2014 by Marshalls285 (1 review written)

I booked a single en-suite room with single occupancy but on arrival was taken to an 8 bed dorm. The cost was what you would expect for a single room not in the main attraction area. Had no alternative but to stay due to timing. Laterooms in big bold letters said "single en-suite room single occupancy" but in small print later it states dorm. The hotel blamed laterooms, laterooms blamed the hotel and the software. No consideration of any compensation for the more than inaccurate… Read Full Review

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Laterooms.com's Comment

Written on: 09/06/2014

Hi, really sorry to read about your disappointment. If you have any further information please don't hesitate to email us and we'll do our best to investigate this further. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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Tjnewp's Comment

Written on: 10/06/2014

I spoke directly to the hotel regarding the mis-representation of the room, they stated there was nothing they could do and it was the fault of Laterooms. I contacted Laterooms and during a lengthy conversation they stated it was the hotels responsibility although Laterooms software was unable to list dorms. Laterooms would take no responsibility for mis-representation and offered no compensation and said they could be of no further help.

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“shoe box”

Written on: 05/06/2014 by LondonBoyle1969 (1 review written)

the star is for it being clean… Read Full Review

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Laterooms.com's Comment

Written on: 05/06/2014

Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. If you have any more comments about this you can always email to reach our Customer Care team. In the meantime thanks very much for taking the time to leave a review (James)

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“ Burlish Park Golf Club don't go there!!!”

Written on: 01/06/2014 by Jaylon257 (1 review written)

We thought we would go up market from a Travel lodge, big Mistake, there was no soap, shower Gel,spare t Roll or any hot water in the Bathroom, The plug would not come out of the sink, Plastic sheet on bed under normal sheet, People were looking straight in to our room as they walked by,the walls were so thin, you could even hear a kettle boil, the ceiling shook when the people above walked around, the stairs had no carpets, so you could here people go up & down, & we were woken up at 6am by… Read Full Review

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Davehartley's Comment

Written on: 01/06/2014

Hardly the fault of laterooms.com, this is an issue for the Golf Club. Late Rooms book the accommodation of YOUR CHOICE.

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Laterooms.com's Comment

Written on: 02/06/2014

Hi, really sorry to read about your disappointment. If you have any further information please don't hesitate to email us and we'll do our best to investigate this further. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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“Very Late Arrival”

Written on: 31/05/2014 by allanandbetty (1 review written)

Our plane does not land until 00.15a.m.on a Wednesday and we wish a room. So, I tried to book a room for overnight Tuesday, hoping the Hotel had a 24 hour reception as I indicated we might not be there until 1am on the Wednesday. Your print out says I have a room from Tuesday to Tuesday ! Even though I carefully printed in 00.00 hours for arrival your print out suggests we will arrive after 2pm ! So, all in all not a good booking experience and I'll need to phone the Hotel to make sure there is… Read Full Review

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Laterooms.com's Response to allanandbetty's Review

Written on: 02/06/2014

Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here so we can look into preventing this in future. Many hotels have a 24 hour reception and are fine with late arrivals provided they are given notice, but be sure to get in touch if there's any problems. Thanks a lot for your feedback and for taking time to leave a review (James)

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